TekCare
ForclientsthatrequireITsupport,ITmanagement,andIT procurement.
Whatyouget Support
• Unlimited Remote Support/Helpdesk
• On-site Support
• Live Chat Support
• IT Support Panel
• Mobile Application
• After-hours, Weekend, and Holiday Support
• Emergency Remote Response Time
• Emergency On-Site Response Time
ITProcurement
• Asset Inventory
• IT Hardware Sourcing
• Leasing and Financing
- Get unlimited help during CapitalTek's normal business hours via the client portal, e-mail, and phone, from 8am - 5pm ESTMonday-Friday.
- CapitalTek offers on-site support during our normal business hours when itisdeterminedthatthe problemcan'tbe fixedremotely foran additional billablerate.Thisincludeson-sitesetupandemergencyon-siteresponse.
- Our expert team isready to assist you with any questions orcreate a support ticket if needed by going to our website andclickingon the chat icon.
- Simple and user-friendly pop-up box for chatting with ourexpert team
- Simple mobile application to stay connected with our expert team to create tickets, review tickets,call, or text, while onthe go.
- We've gotyou covered not justduring regular hours, but also after-hours, weekends, and holidays. We offer this extended support option at an additional billable rate.
- After we get a message abouta problemwith the serviceswe offer, we'll do our best to start fixing it within a certain time based on how urgent it is. Regularemail and ticket updates shall be providedto you.
- We provide same-day on-site support duringournormal business hours for an additional billable rate.
- We manage your information, locate warranties, track upcoming renewals for your assets, and enjoy even more convenient features – all done automatically!
- We offer high-quality hardware equipment at an affordable price! Discover budget-friendly hardware solutions designedjust for you
- Say goodbye tofinancial worries when buying equipmentwith our flexible leasing and financingoptions.
• Computer migration
• Data Sanitization
• Recycling / Donation
ProactiveAccount Management
• Dedicated Senior Consultant
- We upgrade from yourold system by securely transferring your data to the new and improvedversion with this service.
- We safeguardyourpersonal information bywiping it from your device before passing it onor discarding it.
- Ready to part with yourold devices? Let ushandle the rest!Our expert team will carefully clean upyour data, work our magic torepair any issue, andensure your devicesfind new purpose with those who truly need them.Join us in making technology matter twice!
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- Experience personalized excellence with ourexclusive Senior Consultant service.We believe in understanding you - your distinct requirements, yourvision, andyour aspirations. With us,you're notjust aclient; you're a valued partner.
• Training Portal
• IT Documentation
• IT Budget Planning and Strategic Roadmap
• Self-Service Portal
• Weekly Cybersecurity & Tech Tips
• Weekly Cybersecurity Awareness Tips
• Monthly Newsletter
ComputerManagement
• Scheduled Preventative Maintenance
• Patch Management - Microsoft, Adobe, Mozilla, Java, Google Chrome
- Discover our convenientonline learning coursesdesigned for both businessesand individuals. Unlock new skills, stay aheadof the curve, and grow with ouruser-friendly platform.
- We make sure documents areclear,easy tofind, and consistent. Discover handy step-by-stepguides andothervaluable resources shared.
- We manage planningyour company's technical infrastructure and budget, developcustom strategic roadmaps specific to your needs, and more.
- Discover a portal that enablesyou toaccess reports, manage tickets, and resolve common issuesin yoursystem by going through our website.
- We share CapitalTek'sTech Tips with all our end usersto help themstay updated with the latest hardware trends andgadgets.
- We share CapitalTek'sCyber Tips with everyone to help themlearn about online safety, trends, andnews.
- Stay in the loop with our CapitalTek monthly newsletter!Discover the freshest insightson business trends,exciting gadgets, and allthe essential updates about CapitalTek.
- We diligently monitor all aspects to detectconcernsaheadof time, ensure updates are in place, and arrange timely maintenance reminders.
- We work tirelessly to safeguard yoursystemsby identifying, greenlighting, and seamlessly setting up vital security updates. These updates are carefully timed to preventany risks, meaning you can relax knowing your digital security is alwaysup to date.
• Support & Fix Computer Issues
- Need technical help? Head over to our support page at support.capitaltek.com. You can't miss the chat icon waiting for you. Our AIChathelpsyoutosmoothlycreateasupportticketbyofferingclickable options and walking you through the simple steps to resolve any issues.
• Secure Remote Access
• Application Control
• Content Filtering
• Service Auto-Healing
• Firmware Updates
• Automated Software Deployment
• Web Gateway/ Content Filtering Security
• Multi-Engine Proxy Scanning
EssentialSecurity
• Endpoint Protection
- We provide secure remote access tailoredexclusively for you. Connect to yourcomputersandserverswheneveryouneedto,allwhileensuringtopnotch security.
- We have the ability to allow, deny, or limit applications on your devices, and safeguard against ransomware, viruses, and other digital dangers that are attached to the application
- Experience safe browsing with our advanced system that effortlessly filters out unwantedand harmful websites.
- Our system proactively detects and resolves issues that are recurring through automation.
- Elevate your infrastructure with our hassle-free firmware updates remotely.
- WeuseourRemoteManagementandMonitoringsystemtoautomatically install software for you. But remember, not all software can be installed this way.
- We provide aContentFilteringservice thatshieldsagainstunwanted and harmful websites. Get rid of distractions and threats online as we keep your browsingexperience smooth and secure!
- Theproxymodulechecksthefilesyou'redownloadingtopreventdangers before they get to your devices. We use one scanning tool, and you can choose to use more if you want.
• Endpoint Remote Monitoring and Alerting
• Password Vault
• Dark Web Monitoring
• Cybersecurity Insurance Evaluation
- Experience worry-free cybersecurity with our cutting-edge solution poweredbyAIandmachinelearning.Ourcomprehensiveapproachstops cyber threats in their tracks, safeguarding you from potential attacks. Dismiss harmful URLs and fake websites, as we proactively detect and block them,ensuring youronline safety.
- We oversee and control your operations with our advanced remote monitoring and management system. When issues arise, our system takes charge, smoothly alerting the right experts for quick and efficient solutions.
- A user-friendly systemthat ensures your passwordsare always secure and easily accessible, simplifying your password management.
- Our service protects both public and private organizations from online dangers. We use smart technology to find stolen email and password information that hackersmight use.Oursystemworks24/7/365 days to discover these threats on the internet.
- Shield yourorganization against unexpected financial setbackscaused by cyberattacksor data breaches.
Add-onServicesforTekCare
(Once you sign up for Tek Care, you can buy the following services)
• Backup – Computer & Server
• Hosted Server
• Cyber Security Assessment
• Apple Device Management
• Splashtop Remote Access
• Employee Remote Tracking