EMPLOYEE SPOTLIGHT

Robin E. Branson, MO

What is your role at Capital Vacations? How long have you worked in this position?

I was proudly promoted to Owner Services Manager in Branson, Missouri in August 2022. I started with Stormy Point Village in February 2015, and transitioned to Capital when they purchased Stormy Point Village in 2019

Name something people would never guess you do in your role.

I do not think people would expect me to work so closely with the sales department. I am in frequent contact with the sales leaders so that we can make sure that we service our owners to the best of our abilities. As our saying goes “It takes teamwork to make the dream work”, and we want to make sure our owners are taking the vacations of their dreams.

What do you like most about working with our Owners or at Capital Vacations?

I most enjoy assisting our owners book vacations that bring their family together. As a mother of three and grandmother of 5, I know how precious time spent with those you love can be.

What makes you good at your job?

I believe that always being able to find the positive in every situation makes me successful. If you are always looking for a positive, you will be positive, and it will benefit the owner and your fellow employees.

We are passionate about vacations. What is your passion?

My passion is trying to bring a smile to everyone I meet. You never know which smile you help make is going to be the catalyst to help make a thousand more.

Khara G. Myrtle Beach, SC

What is your role at Capital Vacations? How long have you worked in this position? Club Help Specialist. I’ve been in this position since June 2022.

Name something people would never guess you do in your role.

I’m not sure because I think everyone thinks I can do anything, and I try.

What do you like most about working with our Owners or at Capital Vacations?

I enjoy learning about them the most. You can often find similarities in many people who come from different cultures or backgrounds. Also, I like hearing stories of their favorite vacation memories or locations. I have a long bucket list of places I never wanted to visit before speaking with our owners. I just need to find the time to go.

What makes you good at your job?

I think critical thinking and problem solving. I enjoy getting information that may seem problematic and turning it into a simple resolution. I enjoy making others laugh and smile. I believe it carries over in my work career.

We are passionate about vacations. What is your passion?

My passion is family. Often, we take the time we have with family for granted. We never want to imagine life without them. It’s about the memories we make while they are here or able. Holding on to those times and making them last forever.

Following the aftermath of Hurricane Nicole, we are pleased to announce that the pool and North side pool deck are now open for use. We understand that this has been a lengthy process, and we appreciate everyone’s patience and understanding during this time. As we move forward, we will continue to work towards completing the necessary repairs and will keep everyone informed of our progress. We have posted pictures of the current pool deck situation and ongoing renovations for your reference. We hope that you can enjoy the newly opened areas and look forward to completing the remaining repairs soon. Thank you for your cooperation and support.

Greetings and a warm welcome to Spring 2023! The days are filled with excitement at our mountain resort as we have successfully paid off our Capital Improvement Loan, and acquired a $1.2 million loan with the help of the Board and Capital Vacations to renovate the 201 building. We plan to use this loan to upgrade our resort infrastructure, including paving all areas, striping parking spaces, installing new parking blocks, and replacing sleep sofas and mattresses where necessary. Additionally, we have updated our cable and internet services and plan to add Smart TVs to our offerings. Our workout room has undergone a renovation, with new equipment and an inviting ambiance. Finally, we are remodeling the Round House, with a new deck and interior design. We appreciate your promptness in paying maintenance fees and encourage you to mark your calendar for our Annual Meeting on August 5, 2023. Owner participation is valued, and we thank Cory Humble and his team at Capital Vacations for their support in making our resort a great timeshare destination.

Jade Tree Cove has been diligently working on getting ready for the upcoming season here in Myrtle Beach. All exterior doors are being sanded and repainted, new Luxury Vinyl Tile flooring installed in all downstairs public spaces along with the final 17 units. All 30 units have been painted and deep cleaned during Q1. After Hurricane Ian left us without landscaping our Board of Directors agreed to install Bermuda Sod with a local contractor here in Myrtle Beach. 2022 ended in a bang and we are very proud of all the hard work that has been completed by our team. We were awarded the 2022 Best in Class Tier 3 Resort of the year.

Seawatch and Ocean View have recently finished the 1st phase of their Concrete and Repairs. For Seawatch the 1st phase started in November 2022 and was completed at the end of February 2023. This phase consisted of repairing all the spalling concrete and reinforcing all balconies, walkways, slabs, repairing cracks in the stucco and sealing around all windows and doors. The next phase will start in November 2023 and will consist of cleaning and prep of all exterior stucco surfaces, replace all sealant joints, and apply an elastomeric coating which will create a waterproof seal that is resistant to mold and mildew to the entire exterior of the building.

At Ocean view the 1st phase was started in January which consisted of replacing the first floors decks using Trex Composite Decking, and the removal of the pressure treated wood at the slab edges and replace with concrete and stucco on the West side of the building. The 2nd phase will start in November where we will tackle the East side of the building.

From November to April, extensive renovations took place in a community. LVP flooring was installed throughout the living area and kitchen of each unit, replacing old carpet and red brick. The clubhouse and front office also received the same upgrade in January. In February, over 286 cypress bushes and shrubs were removed, and more than 75 Crepe Myrtles were planted to give the grounds a cleaner look. The media cabinets and side tables were replaced in March, with over 100 silk plants, assorted decorations, 110 media cabinets, end and side tables donated to St. Stephen’s Episcopal Church of NMB and Goodwill. In April, the final touches were made with the installation of new drapes, valances, swivel chairs, and custom area rugs in each unit. The team, particularly Renee Raucci, Operations Manager, and Chris Green, Maintenance Supervisor, played an integral role in the project’s success. The team’s logistical skill and positive attitude made this ambitious project possible. They walked units, motivated their team and made it possible to donate over 100 coffee tables and 200 swivel chairs throughout the community.

Exciting news here at Tropic Sun Towers! The rebuilding of the seawall and pool area has begun. They will start taking out the old seawall. The new seawall will go back the way it was, but with a two-foot higher block wall on top of it and then the glass railing on top of that. The pool & spa will be replumbed, fixed and cleaned. Once that is complete the new pavers will go around it. The Board has also authorized the installation of a new 10’ X 10’ spa to be worked on once the old pool and spa are back up and running. Tropic Sun Towers is working as hard and as fast as it can to get the pool area up for summer. One area of concern is the turtles as we approach turtle season. So far, the county will let us continue working since we have already started. There will be a turtle watch every morning to make sure no nests happen overnight with procedures in place if one is found. Please thank your Board for the work they all have done to make sure the job is underway before turtle season. The new beach access will be ready in time for summer guests. We are all looking forward to getting the resort fully operational.