Capital Vacations Recognizes General Managers and Resorts with Awards of Excellence

Capital Vacations held its 2023 GM Summit and Expo in Myrtle Beach, SC earlier this year. General Managers from 200-plus resorts across the US, Caribbean and Mexico attended the conference.

Participating General Managers were inspired with new enthusiasm for Capital Vacations’ company purpose and core values; engaged in meaningful conversations on navigating change through company integrations; heard from legal on managing risk and HR on how to recruit top talent. Key highlights included valuable time with our leaders Jason Shroff, Travis Bary, Alex S. Chamblin, Jr., and Richard Muller along with a moving guest speaker Joe Moglia.

Coming together as one T.E.A.M., new friendships were made at multiple networking events including the Awards of Excellence Gala where individual General Managers and Resorts were celebrated for their dedication to excellence, the owners, guests, and the communities they serve.

Those recognized included:

The Brand Advocate Award was presented to Yva Saint Louis of Hollywood Beach Tower, Hollywood, Florida. Yva embraces the identity of the brand and brings the Capital Vacations brand to life at Hollywood Beach Tower.

The Developer of People Award was awarded to Robin Bundy of Villas at South Gate, St. George, Utah. Robin was described as a General Manager who leads by example, working closely with employees to identify strengths and future leaders. She works in the trenches with her team at any task needed.

A Community Service Award was presented to Nicole Maurer of The Links in Myrtle Beach, South Carolina. Nicole, along with Caren Kapinos, coordinated a fundraiser to help women, who were without financial resources or government assistance, to receive free mammograms. She also participated in an ALS walk to raise funding the ALS research.

Martin Ebel of Sedona Spring Resort Villas in Sedona Springs, AZ received the Community Advocate Award. Martin’s grounds team helps maintain the grounds of the Sedona Community Cemetery and Cook’s Cedar Glade Cemetery out of respect and appreciation for the founding Schnebly family who were the pioneers of Sedona. Currently, the City of Sedona does not maintain the grounds, so Martin leads his team to step in and help preserve the history of the Sedona community. Plus, Martin’s team is active in supporting local organizations and volunteering at the local foodbank.

A Community Service Award was presented to Grand Crowne, The Townhouses and Carriage Place Resorts in Branson, Missouri. The staff of Grand Crowne sponsored a silent auction at the annual meetings and owners’ week. The team supported the Gift of Hope, an organization that provides meals to approximately 2,500 school children each week, so they have food over the weekend. Owners bid on the 40-plus items and learned about the charity. Through the silent auction, the resort raised more than $2,000 for the Gift of Hope.

Julie Phillips of Peppertree by the Sea in Myrtle Beach, SC won the Partnerships Award. As General Manager of Peppertree by the Sea, Julie ensures partnerships work for the benefit of the Association. She provides support, assistance and delivers on the service promise, thus improving the overall experience.

Most Improved

TIER 1 Waterside Resort • Roper, NC

TIER 2 Boardwalk One • Ocean City, MD

TIER 3 The Ponds at Foxhollow • Lenox, MA

TIER 4 Hollywood Beach Tower • Hollywood, FL

TIER 5 Calypso Cay Resort • Kissimmee, FL

Capital Vacations also recognized the Most Improved Resorts and the Best in Class. Resorts awarded “Most Improved” experienced the greatest improvement in the overall experiences scores year over year. Post-visit surveys are collected and analyzed through an independent service.

Best In Class

TIER 1 Waterside Resort • Roper, NC

TIER 2 Saint Tropez • Ocean City, MD

TIER 3 Jade Tree Cove • Myrtle Beach, SC

TIER 4 Oceanique Resort • Indian Harbour Beach, FL

TIER 5 Bluebeard’s • Charlotte Amalie, St. Thomas

“Best in Class” awards were presented to resorts which, based on the electronic survey results for overall experience, had the highest experience score within the Capital Vacations portfolio, based on the designated resort category level.

Awards Of Excellence

The Ponds at Foxhollow in Lenox, MA triumphed with a 6.6 percent improvement in operations. General Manager Jay Baver accepted the award on behalf of The Ponds at Foxhollow.

Awards Of Excellence

Jade Tree Cove in Myrtle Beach, SC received the award due to 95.1 percent ranking. General Manager Kimber Bates accepted the award on behalf of the resort.

Calypso Cay Resort in Kissimmee, FL succeeded with a 6.4 percent improvement in resort operations. General Manager Ted Fox accepted the award on behalf of Calypso Cay.

Boardwalk One in Ocean City, MD achieved a 5.9 percent improvement in overall operations. General Manager Dee Wooden received the award on behalf of Boardwalk One.

Waterside Resort in Roper, NC experienced a 4.5 percent improvement in resort operations. General Manager Vickie Scott received the award on behalf of the resort.

Hollywood Beach Tower in Hollywood, FL experienced a 1.7 percent improvement in resort operations. General Manager Yva Saint Louis received the award on behalf of the resort.

Waterside Resort in Roper, NC received the award due to its 92.7 percent ranking. General Manager Vickie Scott received the award on behalf of the resort.

Oceanique Resort in Indian Harbour Beach, FL was recognized for its 92.2 percent ranking. General Manager Courtney Davis accepted the award on behalf of Oceanique.

Saint Tropez Resort in Ocean City, MD was recognized for its 88.2 percent ranking. Area General Manager Tanya Hudson accepted the award on behalf of Saint Tropez.

Bluebeards Resort in Charlotte Amalie, St. Thomas, USVI received the award for its overall ranking of 86.3 percent. General Manager Mikhal Shamkin accepted the award on behalf of the resort.