Monday learning sessions

MONDAY | 8:30–9:45 AM

101 | UNIQUE CHALLENGES FOR HEALTHCARE WORKFORCE: NEW STRATEGIES The value of the healthcare workforce is typically discussed in terms of operational/clinical outcomes including shortages, recruitment & retention. The impact is even more expansive, encompassing quality, outcomes, organization data, to name a few. This engaging presentation walks attendees through the unique challenges of today’s healthcare workforce & five key strategies for leaders as they embrace the new demands faced while enhancing recruitment and retention efforts in positive outcomes. Lisa Thomson, BA, LNHA, HSE, CIMT, Chief Strategy & Market Officer/ Certified INTERACT QIP Master Trainer, Pathway Health Target Audience: All Audiences

102 | EFFECTIVE STAFF DELEGATION Effective delegation is crucial, especially with limited staff. While having nurses help in non-clinical matters may boost team morale, having them routinely work on non-clinical matters is a waste of time, money, and resources. In this session, learn how to effectively delegate tasks and responsibilities for RNs, LPNs, and unlicensed staff. Julie Dietz, RN, Nurse Consultant, Senior Care Solutions, Inc. Target Audience: Assisted Living Facility

103 | WHEN GOOD FAMILIES BEHAVE BADLY Attorneys Rebecca Coffin and Robert Rodè will discuss issues facilities face when residents’ family members become threatening or harass others, as well as tips on how to communicate with family and staff in these situations. They will provide case scenarios and offer suggestions on non-legal interventions and steps to take to prohibit severe behaviors such as no trespass orders and harassment restraining orders. Robert Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Rebecca Coffin, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Target Audience: All Audiences

104 | DATA SECURITY: HOW TO PREVENT VICIOUS AND MALICIOUS RANSOMWARE ATTACKS Are you prepared in the event that your assisted living or skilled nursing facility is hit with a ransomware attack that cuts off access to your computer systems? What can or must you do if you are suddenly unable to access your patient records, payroll records, order medications, or even access the internet? This terrifying circumstance is becoming all-too-common, but it still can catch operators unaware and unprepared. This session will discuss what to do if you are targeted. David Aafedt, Shareholder, Winthrop & Weinstine, PA Christianna Finnern, Shareholder, Winthrop & Weinstine, PA Target Audience: All Audiences 105 | WHAT CAN BE LEARNED FROM ASSISTED LIVING COMMON LICENSING ORDERS Let’s talk assisted living 101. This session is geared toward those just dipping their feet into the world of assisted living, and for those who want to confirm they are on track. We will cover what to expect during the survey, what the top 10 survey tags are, and look at the resources available to help you be successful. Often times, our fears are of the unknown; so come to learn the components of the survey and make it “known” in your world, so you can be more survey ready and less fearful of the process. Amy Hyers, RN, Health Regulation Evaluator, Minnesota Department of Health Target Audience: Assisted Living Facility

106 | WHO’S RESPONSIBLE FOR AN SNF’S REVENUE? This presentation will highlight the importance of each department’s role in the collection of an SNF’s revenue. The business office is traditionally held responsible for the collection of revenue, but other departments play a key role. Kim Conner, Business Office Consultant, Pope & Conner Consulting, Inc. Target Audience: Skilled Nursing/Nursing Facility

MONDAY | 1:15-2:30 PM

201 | THE POWER OF WINNING TOGETHER! These past two years have brought challenges to the post-acute industry at a faster pace than ever anticipated. Being nimble as an organization and always looking ahead is the key to success. Relying on your team and their collective expertise is foundational to success. This insightful and engaging presentation will walk attendees through core operational changes and organization response, creating a template for success. Lisa Thomson, BA, LNHA, HSE, CIMT, Chief Strategy & Market Officer/ Certified INTERACT QIP Master Trainer, Pathway Health Target Audience: All Audiences

202 | MAINTAINING COMPLIANCE WITH THE MN FOOD CODE All licensed food establishments in Minnesota are regulated by the MN Food Code. The key to maintaining compliance, and avoiding possible citations, is by understanding the rules in the code. The presenters will share ways to prepare for surveys in assisted living communities and in care centers and how to find resources that can help your food service team understand the food code. Through learning games and polling, the audience will uncover common food safety misconceptions and leave the session with tips for conducting mock surveys, feeling more confident the next time that surveyors arrive. Dawn Nickleson, CDM, CFPP, Owner, Passion for Dining and Nutrition Patrick Nickleson, Chef, Owner, Passion for Dining and Nutrition Target Audience: All Audiences

203 | BEST PRACTICES FOR MALTREATMENT REPORTING & INVESTIGATIONS You have discovered a situation that may rise to the level of maltreatment reportable to MAARC. What should you do and when should you do it? Do you have a protocol in place for responding in these situations? If not, you should strongly consider implementing such a plan so neither you nor your staff are in doubt about who is responsible for taking certain steps in the event of suspected maltreatment, including abuse, neglect, mistreatment, and financial exploitation. Christianna Finnern, Shareholder, Winthrop & Weinstine, PA Target Audience: All Audiences

204 | URINARY TRACT INFECTIONS: PRACTICAL & SUCCESSFUL APPROACHES TO THE DIAGNOSIS & PREVENTION Understanding the diagnosis and management of UTIs, focusing on asymptomatic bacteriuria. The presenter will explore the myths of UTIs and the reason why the myth has perpetuated.

Dr. Robert Sonntag, MD, CMD, Geriatrician, Medical Director Target Audience: All Audiences

205 | RECONSIDERATIONS VS. HEARINGS—PROCESSES & OUTCOMES IN ASSISTED LIVING Presenter will discuss the appeals processes that are available to providers who have received correction orders or action against their licenses, how MDH utilizes the reconsideration team, and an overview of appeal outcomes Ben Hanson, JD, Reconsideration Supervisor, Health Regulation Division, Minnesota Department of Health Target Audience: Assisted Living Facility

206 | YOUR TRAINING ISN’T WORKING & IT’S IMPACTING RETENTION Healthcare faces an employee crisis that has only grown exponentially. There is a growing need for a better way to address the prevalent gap in employee retention and engagement. Manager positions are often dangled as a reward for high-performers, and yet, those promotions often fail because their skills don’t translate to management or leadership. Employees want to work at a place that leverages all their skills and experience in a positive and energizing manner to make a difference. Heather Polivka, CEO & Advisor, HeatherP Solutions Target Audience: All Audiences

MONDAY | 3:00–4:15 PM

301 | FROM SURVIVAL OF THE FITTEST TO SURVIVAL OF THE SAVVY Facilities have been experiencing trauma in many ways over the past several years. Staffing shortages, declining admissions, and lower census to name a few. Add in the COVID pandemic and a perfect storm emerges. We will explore some history of where we have been and how we arrived at today. The majority of the presentation however will be addressing what do we do now. Moving from the survival of the fittest to survival of the savvy will take all of us inside our buildings and outside! Cindy Fronning, RN, GERO-BC, CDONA, FACDONA, RAC-CT, IP-BC, AS-BC, ELFA, Director of Education, National Association of Directors of Nursing Administration in LTC (NADONA) Nancy Tuders, RN, GERO-BC, CDONA, IP-BC, CALN, Assistant Director of Education, National Association of Directors of Nursing Administration in LTC (NADONA) Target Audience: Skilled Nursing/Nursing Facility

302 | ASSESSMENTS: WHERE, HOW & WHY THEY ARE SO IMPORTANT Do you ever wonder why you don’t have enough staff to care for your residents? Or revenue coming in does not justify paying for extra staff? You accepted a resident in but now are wondering how you could have missed all these care needs. How do you do a staffing review, and do you really know your resident’s needs? These questions and more can be solved by improving your assessments. Timing and processes are discussed to improve timeliness, completeness, and accuracy of the assessment. Sarah Hook, RN, BSN, LALD, RN Consultant, Senior Care Solutions, Inc. Target Audience: Assisted Living Facility 303 | THE ONGOING BATTLE—AL CONTRACT TERMINATIONS & APPEALS Attorneys Robert Rodè and Ryan Usher will review common obstacles facilities are facing with the termination process established by Minnesota Statutes Chapter 144G. The discussion will provide guidance for navigating each of the many required steps in the termination process. Mr. Rodè and Mr. Usher will also discuss strategies for prevailing at the Office of Administrative Hearings following a resident’s (or ombudsman’s) appeal.

Ryan Usher, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Robert Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Target Audience: Assisted Living Facility

304 | UNNECESSARY MEDICATIONS The presenter will explore polypharmacy and how to identify the principles of unnecessary medications. The presenter will use case examples. Dr. Robert Sonntag, MD, CMD, Geriatrician, Medical Director Target Audience: All Audiences

305 | WHAT CAN BE LEARNED FROM COMMON DEFICIENCIES & COMMON IJS IN NURSING FACILITIES This session will provide an update on the most frequently-cited federal deficiencies and will discuss actual scenarios to better understand how to prevent citations. This session will also include immediate jeopardy citations and how the state agency determines current non-compliance versus past non-compliance. Pam Malterud, RN, Regional Operations Manager, Minnesota Department of Health Target Audience: Skilled Nursing Facility/Nursing Facility

306 | SERVICE ANIMALS GONE WILD! From service animals to snakes on a plane, this presentation will teach attendees how to ensure and maintain compliance with ADA service animal guidelines. We have all seen news stories about emotional support chickens, snakes, and birds, but what obligations do providers have to accommodate animals in patient spaces? How can providers tell the difference between service animals, emotional support animals, and pets? And how can providers balance patients’ rights with potential safety concerns?

Tracy Jacobs, Counsel, Winthrop & Weinstine, PA Christianna Finnern, Shareholder, Winthrop & Weinstine, PA Target Audience: All Audiences