30 INNOVATION
Cargo Snapshot App improves efficiency, quality and customer service In the last edition of Cargo Magazine handling agent Menzies World Cargo and AirBridgeCargo Airlines at Schiphol shared their experience with the damage reporting app which is part of the Cargo Claims Loss Prevention Program (CCLP). Now, with the introduction of the cargo snapshot app within the CCLP program, forwarders too have better control over quality. We spoke with Danny Arendse, Quality Manager, Fast Forward Freight, Schiphol.
Text Esther Kort-Boreas
“T
he digital transformation of the air cargo chain is in full swing”, Danny begins. “It is an unstoppable development which Fast Forward Freight, of course, welcomes. In air cargo everything revolves around speed. If we can speed up processes - without any loss in quality - we increase our efficiency. From that perspective, we were eager to work on the CCLP pilot for forwarders developed by CargoHub.”
Cargo Magazine
“Fast Forward Freight uses the cargo snapshot app for internal reporting of damage to shipments”, Danny continues. “Up until now, the process for establishing damage and then documenting it had been time-consuming and cumbersome. In the old process, upon receiving a report about damage, someone from the operations section had to walk to the warehouse to inspect the shipment. In the very large warehouse we have in our new company building it could take up to 15 minutes for someone to make their way there. The employee would take
a photograph of the damage, send the photograph to his own email address and then, once back in the office, he would have to work out to which section everything should be forwarded. The relevant section receiving the information then had to correctly file the photograph. Very cumbersome and all incredibly time-consuming.” “In the new process the cargo snapshot app offers our drivers, upon loading and unloading and whilst still at the handling agent, the possibility to directly report initial damage with a photograph and short text. Their colleagues at the office see this report come in and can very quickly process the shipment’s information and the damage report and enter it all into a comprehensive dashboard. The app is user friendly, looks professional and polished and, as the reporting includes our logo, we can also use this to
