PAHO:Institutional Knowledge Repository (IKR)

PAHO’s COVID-19 Institutional Knowledge Repository (IKR) FOR INTERNAL USE ONLY

PAHO’s COVID-19 Institutional Knowledge Repository (IKR

INTRODUCTION

Figure 1: Data of Intelligence

This report intends to inform focal points, department directors and PWRs on the current status of PAHO’s COVID-19 Institutional Knowledge Repository IKR (https://intra.paho.org/departments-offices/ad/eih/Search/Pages/home.aspx) The goal of the COVID-19 IKR is to promote cross collaboration and strengthen the institutional memory of the response activities completed by PAHO personnel during the COVID-19 pandemic.

To accomplish this goal, the COVID-19 IKR aims to collect, manage, preserve, share and store the initiatives related to the Organization’s response to the pandemic in a centralized hub while employing specific data collection processes to effectively retain the knowledge generated by technical and enabling entities.

The COVID-19 IKR provides three main benefits for the Organization: 1. Strengthening the institutional memory for current and future personnel, especially in relation to the initiatives implemented, best practices, and lessons learned, in order to improve the Organization’s response to future health emergencies; 2. Transforming data and information into knowledge and intelligence for future assessments and evaluations of the Organization’s response to COVID-19, supporting the institutional legacy of PAHO (Figure 1); 3. Contributing to the integration with WHO’s Repository for COVID-19 (currently implemented by entities at WHO Headquarters (HQ) and Regional Offices).

As of 6 August 2021, more than a year since the launch of COVID-19 IKR (24 June 2020), there are 2,369 items in the repository. These items (records) have been uploaded by 73 focal points from 43 entities across the Organization (Annex I), capturing PAHO’s response activities to the pandemic since January 2020.

The next status report will be available in December 2021.

Information

Reports Analysis Publications Guidance Recommendations

Data Knowledge Numbers Cases Population Healthcare Facilities

Evidence Best Practices Lessions Learned

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)

BACKGROUND

SCOPE

In April 2020, the Department of Evidence and Intelligence for Action in Health (EIH), in alignment with the request from the Office of the Director and WHO HQ, implemented the COVID-19 Institutional Knowledge Repository (COVID-19 IKR).

The repository’s diversity of items is evidently substantial, with the inclusion of interviews with designated spokespersons and PWRs, the Director’s remarks, weekly media press briefings, press releases (including the COVAX vaccine distribution in the Region), technical documents, webinars, courses, publications, media talking points, and task force meetings reports.

The goal was to build a hub of collective work accomplished by entities within PAHO during the COVID-19 pandemic, promoting cross collaboration and the strengthening of institutional knowledge.

In June 2020, managers across all three levels of the Organization (HQ, country offices, and Pan American centers) were asked to assign focal points to participate in this initiative and assist with validating the metadata tags and form fields to facilitate the standardized process of uploading various types of information.

The first meeting, also understood as the launch of the repository (held on 24 June 2020) gathered 40 focal points representing 30 entities. During this period, EIH also coordinated specific meetings with leadership and technical staff from the departments of Health Emergencies (PHE) and Communications (CMU), the Office of Country and Sub-Regional Coordination (CSC), as well as personnel from the Offices of the Director (D) and Deputy Director (DD). These meetings had the goal to, besides introducing the COVID-19 IKR, identify synergies, avoid duplication of efforts, and find efficient ways to present the initiative and identify methods on how to further facilitate a collaborative environment.

In addition to these meetings, EIH has continuously sent communications to focal points through a distribution list (LISTSERV) and has coordinated quarterly virtual meetings with focal points to share updates, milestones and future goals related to the repository.

•

A comprehensive list of all types of information covered by the repository can be found in Annex II. Through these items, the repository showcases the alignment of activities to PAHO’s Strategic Plan 2020-2025 outcomes and the SDGs, as well as the Organization’s joint efforts undertaken with other international organizations, key partners, and donors (e.g., UNICEF and UNESCO).

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)

MAIN FEATURES The COVID-19 IKR was specifically designed to facilitate the cataloguing process (data entry) to transform data and information into knowledge and intelligence, with the following features: • Built in a SharePoint environment, a well-known platform available across the Organization, the repository allows focal points to easily upload information and search its content based on the set of fields and filters (e.g., per entity, strategic outcome (OCM), geographic coverage, date, language, type of information, WHO COVID-19 Pillars, keywords, institutional partners) for efficient content retrieval (Figure 2).

• Allows products developed by different entities to be discoverable for personnel across the Organization for subsequent use or adaptation to different settings and to avoid duplication of efforts.

• Serves as a powerful tool for entities to create reports to inform future assessments and evaluations of the Organization’s response to the pandemic.

• Allows entities the capability to define the level of access to items (content can be unrestricted or confidential to certain entities).

• Provides information to create and update the COVID-19 IKR timeline on PAHO’s Intranet site.

Figure 2: COVID-19 IKR homepage (displaying the search engine and available filters)

Source: https://intra.paho.org/departments-offices/ad/eih/Search/Pages/home.aspx

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)

PRODUCTS OF THE COVID-19 IKR

BRIEF OVERVIEW OF THE COVID-19 IKR

Below are the main products already in place from the COVID-19 IKR, among others:

May 2020

June 2020

July 2020

Implementation of COVID-19 IKR

Launch of COVID-19 IKR and first meeting with assigned focal points

Launch of the COVID-19 IKR timeline

Dec 2020

Nov 2020

Aug 2020

By the end of the year, 1,200+ items uploaded

Meeting with entities under the Office of the DD

632 items indexed

Jan 2021

May 2021

Jun 2021

Meeting with Public Health Emergencies (PHE) leadership

The COVID-19 IKR has 69 focal points across three levels of the Organization

After one year since inception, 2,000+ items uploaded

Availability of products The repository allows products developed by different entities to be discoverable for personnel across the Organization for subsequent use, including assessments and evaluations. In addition, the repository’s processes and structure can be adapted to different settings (e.g., future pandemics, public health emergencies, special initiatives etc.) without the need to recreate similar platforms.

Custom reports Using the SharePoint filters of the COVID-19 IKR, custom reports can be created to display relevant content for the user and present various perspectives of data (e.g., per OCM, information type, entity, language etc.).

Timeline Using the content uploaded to the COVID-19 IKR and from the PAHO/WHO websites, EIH has created a consistently updated timeline (Figure 3) which presents a visual and parallel perspective for WHO and the Pan American Sanitary Bureau (PASB) on what the Organization accomplished in its response to COVID-19. The timeline highlights the dates of the first confirmed COVID-19 cases in the 54 countries/territories/areas in the Americas, declarations by WHO, the PAHO Director’s Remarks and Call to Actions, as well as milestones of PAHO’s response activities. In the future, the timeline can provide a historical perspective for current and future personnel on the response activities achieved during the COVID-19 pandemic.

Figure 3: Timeline (PAHO’s Response to COVID-19 Pandemic)

Source: https://intra.paho.org/departments-offices/ad/eih/Pages/covid-19-initiatives.aspx

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)

HIGHLIGHTS

Complete collection of COVID-19

press media briefings*

Complete collection of

WHO/PAHO COVID-19 talking points*

CRI and Brief/press CMU has most releases uploaded items

make up most uploaded items

WHO COVID-19 Pillars 1, 2, and 6**

affiliated with most uploaded items

Majority of items are in Spanish

Most common key partner of uploaded items are

Ministries of Health

2,369 items

uploaded as of 6 August 2021

* The WHO/PAHO COVID-19 talking points and COVID-19 press media briefings are gathered weekly by the EIH team. ** WHO COVID-19 Pillar 1 (Coordination, planning, financing, and monitoring), Pillar 2 (Risk communication, community engagement and infodemic management) and Pillar 6 (Infection prevention and control, and protection of the health workforce). ** In addition to their own items, CMU is also responsible for uploading the information coming from the Director’s Office

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)

COVID-19 IKR IN NUMBERS

112

76 75 67 66 63 58 56 56 55 51 46 44 44 44 43 42 41 36 31 28 27 23 18 16 12 12 11 9 9 9 8 8 7 6 6 5 5 4 4 4 3 2 2 2 2 2 1 1 1 1 1 1 1

* CMU is also responsible for uploading the information coming from the Director’s Office.

89 85 84

For entities with less than 10 items, leadership from these entities would need to review and reassess their contribution to the COVID-19 IKR. Despite showing some items, CHL, JAM, PAN, and URY do not have focal points assigned for this initiative and should consider their inclusion as soon as possible as the Organization can have a better overview of its response to the Region.

153

The figure below displays the total amount of items that have been uploaded by each entity, including HQ, country offices, and Pan American Centers. The three entities with the most uploaded items are CRI and CMU* (201), MEX (199) and BRA (153).

201 201 199

Items by entity

Figure 4: Items by Entity

CRI CMU MEX BRA D;CMU AD D ECU CUB BLZ COL HSS CDE EIH CSC;D PHE DOM BOL PRY TTO BHS ARG NMH HND FPL BIR GTM PER SLV CRB GUY CSC;D;HTI SUR ECC VEN D;CSC AFT CLP BRB GBO HTI URY EGC PAN JAM PRO LNG NIC LEG FRM CSC BRB;ECC DD CHL NMH;D CSC6;D EGC;LEG PUB CENTRAL AMERICA CSC;FPL CARIBBEAN

As of 6 August 2021, the COVID-19 IKR has 2,369 items uploaded. Figures 4-10 showcase the characteristics of items within the repository and simultaneously outlines the gaps of what information needs to be further captured.

Source: https://intra.paho.org/departments-offices/ad/eih/Search/Pages/home.aspx

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)

Items by Type of Information/Activity This figure outlines the number of items that have been uploaded per “type of information/activity.” As of 6 August 2021, the most uploaded types of items are brief/ press releases originated from PAHO’s website and the PAHO YouTube channel (540); publications/technical documents (343); and interviews with the PAHO Director, PWRs and nominated spokespersons (Dr. Marcos Espinal and Dr. Jarbas Barbosa da Silva Junior.) (322). Notably, the least uploaded types of items were internal memos/letters and other official communications (7) and document library/ collection of reference literature (3).

Publications/technical documents

Figure 5: Items by Type of Information/Activity

600

500

540

400

343

322

300

256

200

100

0

213 152

144

54 3

156

126

7

The discrepancy of items reported in the COVID-19 IKR (343), and items published from PAHO IRIS (1,621) as of 6 August 2021, is due to the manual process (given the limitation of SharePoint) of uploading items into the COVID-19 IKR, which in turn creates a delay. The EIH team is diligently working to include these items in a consistent manner.

For this reason, metrics for publications/ technical documents will come directly from PAHO IRIS to provide the most up-to-date information as seen in Figures 8 and 9.

Source: https://intra.paho.org/departments-offices/ad/eih/Search/Pages/home.aspx

22

31

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)

Items by Language This figure showcases the number of uploaded items by language. As of 6 August 2021, most items are in Spanish (1,199) followed by items in English (685). The items in Portuguese (219) display the effort from the PWR office in Brazil to translate WHO documents.

In addition, the repository includes 250 multilingual items*, including 72 available in all PAHO’s official languages. Notably, the presence of items in Dutch (3) and Creole (2) highlights the scope of PAHO’s pandemic response in populations across the Region. *Items are indicated as multilingual items only if the item is available in those specified languages.

Figure 6: Items by Language

1400

1200

1199

1000

800

685 600

400

219 200

0

116

72

57

6

Source: https://intra.paho.org/departments-offices/ad/eih/Search/Pages/home.aspx

5

4

3

2

1

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)

Items by Partnership This figure outlines the number of uploaded items* in partnership with external partners and UN institutions. As of 6 August 2021, most items reporting partnerships were done with Ministries of Health (199) and the UN HQ (75).

Overall, the uploaded items demonstrate PAHO’s collaboration with 15+ institutions.

Note: As EIH continues to contact focal points for further information of each item, the number of items per partnerships may change. *1,884 items were not linked to any named partner.

Figure 7: Items by Partnership

Ministries of Health UN Headquarters UNICEF WHO Headquarters WHO HQ and Regional Offices PAHO/WHO Collabora�ng Centres UNDP/PNUD Na�onal Laboratories University Hospitals UNFPA Na�onal Ins�tutes of Health Interna�onal Agencies Donors/Key Partners UN System Subregional Non-Governmental Organiza�ons Na�onal Health Authori�es NGO, other NGO with official rela�on with PAHO or WHO Caribbean Public Health Agency (CARPHA) Inter-American Development Bank (IDB/BID) FAO European Union ECLAC/CEPAL UNESCO CIDA Canada USAID UNWOMEN Organiza�on of American States (OAS/OEA) Interna�onal Monetary Fund (IMF/FMI) Community of La�n American and Caribbean States (CELAC) Caribbean Community (CARICOM)

75

21 20 18 17 15 14 10 10 10 10 9 8 5 5 5 4 4 4 3 3 3 3 2 2 1 1 1 1 1 1 0

199

50

Source: https://intra.paho.org/departments-offices/ad/eih/Search/Pages/home.aspx

100

150

200

Items by WHO-COVID-19 Pillars This figure outlines the number of uploaded items* linked to each WHO COVID-19 Pillar. As of 6 August 2021, most items were linked to Pillar 1: Coordination, planning, financing, and monitoring (656), Pillar 2: Risk communication, community engagement and infodemic management (767) and Pillar 6: Infection prevention and control, and protection of the health workforce (666). In contrast, Pillar 4: Points of entry, international travel and transport, mass gatherings and population movement (30) and Pillar 5: Laboratories and diagnostics (50) have the least number of linked items.

Figure 8: Items by COVID-19 WHO Pillar

Pillar 1: Coordina�on, planning, financing, and monitoring

7

Pillar 2: Risk communica�on, community engagement, and infodemic management

656

9

Pillar 3: Surveillance, epidemiological inves�ga�on, contact tracing, and adjustment of public health and social measures

4

Pillar 4: Points of entry, interna�onal travel and transport, mass gatherings and popula�on movement

5

*The number of items per pillar is calculated by the number of unique times mentioned in tags as various items are tagged with more than one pillar. Therefore, the total quantity of items in this graph exceeds the total number of items reported in the repository.

Pillar 5: Laboratories and diagnos�cs 23

Pillar 6: Infec�on preven�on and control, and protec�on of the health workforce Pillar 7: Case management, clinical opera�ons, and therapeu�cs

20

2

1

9

Pillar 8: Opera�onal support and logis�cs, and supply chains Pillar 9: Strengthening essen�al health services and systems Pillar 10: Vaccina�on

Source: https://intra.paho.org/departments-offices/ad/eih/Search/Pages/home.aspx

PAHO’s Technical Literature This figure outline the publications/technical documents that have been published in PAHO’s Institutional Repository for Information Sharing (IRIS) since the beginning of the pandemic (Figures 8 and 9).

As a policy to the Organization, PAHO IRIS is the official platform for the scientific and technical literature of the Organization and gathers the documents produced by the Organization from 1902 to the present day — making it PAHO’s living memory. From PAHO IRIS, users can search and find documents (publications, guidelines, technical reports), technical bulletins — such as COVID-19 Daily Reports, Pan American Journal of Public Health (PAJPH) articles, and Governing Bodies documents.

As previously mentioned, due to the limitations with SharePoint, the uploading of these types of literature into COVID-19 IKR is still being done manually by EIH. Gradually, these documents will be indexed into the IKR to provide an overall contribution from each entity.

PAHO’s Technical Literature Published By Entity The figure below displays the total amount of items that have been uploaded to PAHO IRIS by each entity. As of 6 August 2021, PHE (779, with 673 being COVID-19 reports), PWR BRA (284, with 205 being translations from WHO documents) and FPL (122) have authored the most indexed documents in PAHO IRIS.

Figure 9: PAHO’s Technical Literature Published by Entity

CDE

58

CMU

8

ECC

1

EGC

14

EIH

67

FPL

122

FRM

4

HSS

77

LEG

1

GBO (2020)

9

NMH

59

PAJPH

72

PHE

779

PWR BRA

284

PWR CUB

5

PWR DOM

1

PWR ARG

1

PWR PRY

59

0

100

Source: https://iris.paho.org

200

300

400

500

600

700

800

9

Figure 10: PAHO’s Technical Literature Published by Type

PAHO’s Technical Literature Published by Type

PAJPH ar�cles

72

This figure outlines the types of COVID-19 literature in PAHO IRIS since the beginning of the pandemic until 6 August 2021.

To date, there are 220 translations from WHO documents (including 205 translations into Portuguese, coordinated by PWR BRA), 72 articles published in the Pan American Journal of Public Health (PAJPH), and 1,329 PAHO original documents (including COVID-19 daily and situation reports prepared by PHE, and situation reports from PWR PRY).

Gradually, EIH (the entity which also coordinates PAHO IRIS), will start the process to index additional situation reports from other country offices, in coordination with PHE, CMU and the respective PWRs. The expectation is to see a considerable increase of situation reports from country offices in PAHO IRIS soon.

1329

PAHO originals

Source: https://iris.paho.org

220

WHO transla�ons

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)

LINK BETWEEN WHO TASKFORCE ON COVID-19 AND PAHO COVID-19 IKR In March 2020, regional offices were convened to develop a centralized repository for the COVID-19 response activities being conducted by WHO HQ, regional offices and country offices. However, given the differences of IT environments between the regions, it was agreed that each WHO Regional Office would develop its own repository based on a common platform (SharePoint), metadata set (as much as possible) and filters; features that would better facilitate potential integration and interoperability in the future.

The taskforce team met every week until early 2021, when the meetings became less regular given the stability of the project. Currently, the taskforce is working on the lessons learned and future opportunities to implement coordinated actions to upcoming emergencies among the regions.

This collective effort on information management and institutional memory (collecting different types of activities, initiatives etc.) has also led WHO HQ to create a second repository (centralized and managed at the global level), aiming to supply the Independent Panel for Pandemic Preparedness and Response (IPPR) with queries addressed to WHO (global, regional, country levels) regarding the actions and response from the Organization.

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)

LESSONS LEARNED

LOOKING FORWARD

Since the beginning of the initiative, lessons learned, factors of success and steps for future improvements were detected throughout meetings with IKR focal points and PAHO personnel and informed by the changing landscape of the pandemic (e.g., modification of WHO COVID-19 Pillars, types of information prioritized, etc.). As such, there are key elements the Organization should develop and prepare before the onset of the next public health emergency, including:

As PAHO seeks to continuously build upon the current COVID-19 IKR model to strengthen the evidence of the Organization’s response, the following actions have been prioritized:

1. Implement a promptly available repository that includes specific sections categorized by type of emergencies (e.g., Zika, COVID-19, etc.) with predefined processes, roles and responsibilities for personnel in order to avoid the propagation of decentralized libraries that are inaccessible to groups and thus difficult to gather information on an organizational level;

• To encourage the consistent uploading of requested information by currently assigned focal points through regular communication to ensure the repository has updated content from all three levels of the Organization.

2. Convey the importance of future platforms (repositories/databases) to be one of the priorities for entities while ensuring assigned focal points have the available time and resources dedicated to uploading content in a consistent and comprehensive manner; 3. Deploy information specialists (knowledge focal points) across all levels of the Organization to develop a standardized methodology of work and creating common scenarios for managing, sharing and preserving the information created per entity; 4. Explore new features from SharePoint/other platforms available to the Organization to ensure compatibility with all software systems and capability of enhanced services needed for institutional repositories.

• To appoint focal points for country offices that are currently without assigned contacts (CHI, JAM, PAN and URU), as the more entities that contribute to the repository, the more informed actions the Organization can make for future responses.

• To continue coordinating quarterly meetings with current focal points to share updates, milestones, and future goals set for the repository.

• To collaborate with other entities to create a framework on how to meaningfully participate in the knowledge translation of uploaded content into intelligence for future responses.

• To integrate additional types of information into the repository as the Organization deems fit and to implement improvements to the data entry form as new metadata is needed.

• To identify potential methods to automatically integrate other tools currently capturing information in order to avoid duplications and optimize time for information management (e.g., GIB and Travel Reports, PAHO IRIS, etc.).

To continuously improve security levels and criteria to determine the confidentiality of uploaded information.

• To identify better methods to sync different platforms and/or have additional platforms that can be implemented as the repository grows.

•

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)

ANNEXES Annex I: Name of focal points (as of 6 August 2021) This annex displays the names of focal points from HQ, country offices and Pan American Centers responsible for the uploading of items to the COVID-19 IKR on behalf of their entity.

ENTITY COUNTRY OFFICES ARG BHS BLZ BOL BRA COL CRB CRI CUB DOM ECU GTM GUY HAI HND MEX NIC PER PRY SLV SUR TTO VEN PAN AMERICAN CENTERS AFT BIR CLAP

FOCAL POINT Flavio Hazrum Tanya McFall and Brittany Jones Peitra Arana and Zenena Moguel Hugo Rivera and Roger Antezana Janine Coutinho and Rachel Souza Lucy Arciniegas, Karen González, Javier Morales and Luis Suárez Jessie Schutt-Aine and Benjamin Puertas Patricia Mora and Yohana Diaz Roxana González Leonela Medina Sonia Quezada and Camila Perez Marcela Rodas and Greta Henning Angela Hoyte and Ryan dos Santos Giliane Magloire and Muriel Basembi Kielende Lourdes Ramirez and Dayse Nuñez Dante Salazar Julio Cajina Rita Calixto Epifania Gómez Nubia Maribel Carbajal Wendy Emanuelson-Telgt Paul Edwards and Phillip Joseph Joel Caraballo Dayse Bersot Rosemeire Pinto and Veronica Abdala Thais Forster

HQ CDE CMU CSC CVSP DD (USA/PRI/CAN) EGC EIH ERP ETH FPL GBO HSS INV LNG NMH OMB PHE PUB

Cristina Maña and Juan David Sánchez Helman Higuera Carlos Emanuele Johel Diaz Mariel Nunez Lilia Jara Shanice Christie and Daphne Ortiz Alberto Kleiman Gabriela Gergely Lauren Vulanovic Teresa Molina América Valdés Alexander Lim Hermes Camelo and Julia Aymerich Arantxa Cayon Fredrick Owen Tanya Escamilla and Elaine Suriel de Monclus Ana Barboza

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)

Annex II: Information Type by Entity This annex showcases the entities responsible for the uploading of specific types of items. In some cases, depending on the type of information and level of access, multiple entities were delegated to upload items pertaining to their respective entity.

INFORMATION TYPE INTERVIEWS Interviews given by PAHO Director and Official Spokespersons (Dr. Marcos Espinal and Dr. Jarbas Barbosa da Silva Jr.) Interviews given by PWRs SPEECHES/REMARKS/COMMENTARIES Director’s Remarks of Press Briefings Speeches/Remarks/Commentaries – PWRs MEETINGS WHO COVID-19 Information sessions Venezuela Task Force Meetings with UN entities Haiti and the Response to COVID-19 Taskforce Director’s Senior Advisory Group Meeting (SAG) Meetings with PWRs Meetings with National Authorities & Partners/Donors Meetings with PAHO staff and HQ entities High-level meetings at local level SCIENTIFIC AND TECHNICAL DOCUMENTS Publications, technical documents, guidance, recommendations and PAJPH articles indexed in PAHO IRIS External papers published by PAHO Staff in external Journals SITUATION/ALERT REPORTS Situation Reports - National/Regional INTIATIVES TO SUPPORT PASB/MS Initiatives to support PASB/MS (best practices) COURSES/WEBINARS Courses and Webinars (hosted in VCPH) Courses and Webinars (not hosted in VCPH)

ENTITY EIH PWRs CMU PWRs CSC to GBO* CSC CSC CSC CSC CSC CSC CSC PWRs EIH EIH EIH & PWRs HQ, PWRs & Centers EIH & VCPH HQ, PWRs & Centers

*The uploading of the WHO COVID-19 information sessions was delegated to GBO from CSC in 2021.

PLATFORMS/DATABASES/SYSTEMS Platforms, Databases, Systems CLIPPINGS Press Clippings - Regional Other News Clippings BRIEF/PRESS RELEASES Press Briefing Meetings with EXM Other Press Briefings SOCIAL MEDIA REPORTS Social Media Products MULTIMEDIA MATERIAL Multimedia Material DOCUMENT LIBRARY/REFERENCE LIT. Document Library INTERNAL COMMUNICATIONS Internal Memos, Letters, Communications

HQ, PWRs & Centers CMU PWRs CMU PWRs HQ, PWRs & Centers HQ, PWRs & Centers HQ, PWRs & Centers D Office

PAHO’s COVID-19 Institutional Knowledge Repository (IKR)