ANNUAL ACTIVITIES REPORT 2014-2015
Contents 3
VISION AND VALUES
4
OUR JOURNEY THROUGH 2014/15
6
INVOLVEMENT FOR ALL TENANTS
10
SUSTAINABLE GROWTH FOR OUR COMMUNITIES
13
SERVICE AND PROPERTY EXCELLENCE
15
INVESTING IN PEOPLE
16
STOCK DETAILS
16
PERFORMANCE
17
SUMMARY OF FINANCIAL PERFORMANCE
18
BOARD OF MANAGEMENT 31.03.2014
Foreword from the Chair of the Board It gives me great pleasure on behalf of the Board of Management to present the Annual Activities Report which gives an overview of our achievements and financial information for 1st April 2014 to 31st March 2015.
This year has been one of considerable growth and achievement for Cartrefi Conwy, despite the impact of the benefit changes that continue to place a burden on our resources. Cartrefi Conwy continues to deliver on its promise to create new homes in the county of Conwy. Our crowning glory this year has been the commencement of a number of significant new build developments, including our flagship independent living scheme in Llandudno, Cysgod y Gogarth which, once completed, will offer 26 one and two bedroomed apartments specifically designed for the over 55’s. We have also started to develop new ‘affordable’ rental properties. The first of these will be the development of 4, two and three bedroom houses at Tan y Gogarth in Llandudno.
Contact Details Head Office Morfa Gele, North Wales Business Park, Cae Eithin, Abergele LL22 8LJ
I would like to take this opportunity to thank my fellow volunteer Board members for their on-going commitment and valued support throughout the year. I would also like to thank the Cartrefi Conwy employees for their continued hard work and dedication in making our vision a reality. Douglas Leech
Phone: 0300 124 0040 For general enquiries, please e-mail: enquiries@cartreficonwy.org Website: www.cartreficonwy.org Follow us:
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Cartrefi Conwy Annual Activities Report 2014-2015
INCREASING THE SUPPLY OF AFFORDABLE HOMES IN THE COUNTY OF CONWY ENSURE OUR KEY OBJECTIVE OF CREATING COMMUNITIES TO BE PROUD OF CONTINUES TO BE REALISED
Chief Executive’s Summary Cartrefi Conwy has embarked on an exciting new journey this year. Although we continue to maintain the Welsh Housing Quality Standard across our existing housing stock we have established some exciting new partnerships which have enabled us to deliver a range of new services and new homes for our local communities. In our last Annual Activities Report we set an objective to grow as an organisation and to build new homes to meet housing needs and we have achieved a great deal in regard to this objective over the last 12 months. The highlight for me was winning the ‘Housing Development of the Year’ at the Chartered Institute of Housing Awards this year for our development of 6 new homes in Penmachno. This scheme was vital in sustaining this rural community. We continue to develop new housing solutions across the County; in fact this year we have started to build 39 new homes and have continued to bring empty homes back into use. We are really proud of the fact that all this has been achieved utilising a local supply chain. In fact 96% of our operatives working on our developments this year were from North Wales, as well as creating 6 new apprenticeship opportunities. I am also delighted to announce the development of our new Social Enterprise, Creating Enterprise, which started trading on April 1st 2015. This new subsidiary company has been born out of our existing partnership with Crest Co-operative. Creating Enterprise operates as an Employment Academy that will be open to any tenant who is unemployed and wants assistance to get into the world of work. It ensures that Cartrefi Conwy is able to maximise the opportunities for employment for our tenants within our current work streams while utilising Cartrefi Conwy’s full purchasing power to secure sustainable and value for money contracts in the future. I would like to take this opportunity to thank Conwy County Borough Council for their continued support over the last year. Our excellent partnership has gone from strength to strength which is demonstrated in the creation of Conwy Housing Solutions. This is an innovative partnership, based on Conwy County Borough Councils vision of “creating a branded, accessible, modern, customer focussed and professional housing options service” in Conwy. It is essentially a ‘one stop shop’ for housing advice and brings together the expertise from both organisations under one roof. We continue to realise our vision to create communities to be proud of and I’m sure you will see from this report how much good work has taken place between 2014 and 2015. Andrew Bowden
Vision and Values Our vision is to provide sustainable, affordable, quality homes and services for local communities actively encouraging the participation of everyone and respecting the needs of all. Integral to delivering this vision is making a real contribution to housing led regeneration in Wales, “creating communities to be proud of”. The lynchpin of our Business Plan comprises three components: Investing in people. Excellence and enterprising governance. Financial strength and commercial acumen. The Business Plan includes objectives for delivery against each of these three components to ensure that everything we do is linked back to our Business Plan. With the lynchpin in place, the Board can confidently make firm and focused strategic decisions based on three ‘pledges’ to Cartrefi Conwy’s tenants for achievement during 2010 - 2015. The three pledges are: Involvement for all tenants. Service and property excellence. Sustainable growth for our communities. Supporting our vision Cartrefi Conwy values are: Treating people fairly with honesty and integrity. Committed to and being positive about providing excellent standards of service. Being an open and forward thinking organisation which provides the services that tenants need. Listening to customers and consulting tenants on policy and service issues. A culture of openness, honesty and accountability. Creating an environment where its employees are valued and realise their full potential. Advocate sustainability in all our business and service delivery arrangements. Embracing the diversity of our communities.
Cartrefi Conwy Annual Activities Report 2014-2015
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Our journey through 2014/15 November 2014 The BIG bulb plant
May 2014 Peulwys regeneration programme completed
Following a £4 million home improvement programme and a £1.1 million environmental programme Cartrefi Conwy celebrated this successful regeneration programme with a celebratory launch.
October 2014 Older Person’s Day 2014
147 tenants joined us to celebrate Older Person’s Day. This annual event brings together our older tenants and we were joined this year by Sarah Rochira, the Older Person’s Commissioner for Wales.
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Cartrefi Conwy Annual Activities Report 2013-2014
The local community, school children and Cartrefi Conwy colleagues came together to inject a riot of Spring colour on the Peulwys estate and unbelievably managed to plant 10400 bulbs in one day!
January 2015 Launch of the Focus on Photography Project
November 2014 Chartered Institute of Housing Welsh Housing Awards
We were delighted to be awarded ‘Development of the Year’ at the Chartered Institute of Housing Wales Awards for our development of 6 new homes in Maes y Waen, Penmachno.
This innovative project aimed to improve the health and well-being of older people by engaging them in the arts. Working with Paul Sampson, a specialist photographer from Venue Cymru and Oriel Colwyn we ran a digital inclusion workshop through the medium of photography. Their eye-catching efforts were exhibited to great acclaim at Venue Cymru in Llandudno and the Oriel Gallery at Theatr Colwyn over the summer.
January 2015 Passion for Life meets Esther Rantzen
In January of this year Cartrefi Conwy’s Passion for Life programme was shortlisted at the ‘Erosh Innovation and Good Practice Awards 2015’. This high profile Award recognises innovation and good practice and our Older Person’s Engagement Co-ordinator and two of the original Passion for Life participant’s met with Esther Rantzen (The EROSH patron) at the prestigious awards event in London.
November 2014 39 new homes started in Llandudno
This year we began a major development of 39 new homes in Llandudno. Cysgod y Gogarth (a development of 26, 1 and 2 bedroom apartments specifically designed for the over 55’s), Tan y Gogarth (4 intermediate rent family homes) and last but not least Llwyn Rhianedd (9 new family homes). Cartrefi Conwy Annual Activities Report 2013-2014
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Involvement for all tenants Improving housing services through greater involvement of tenants and residents
Activity / event purpose 2014/15
Number of engagement activities
Number of tenants engaging in the activities
Community / service improvement
2
240
Consultation
10
153
Health and safety event
3
32
Improve health and wellbeing
137
1262
Supporting an event sponsored by Cartrefi Conwy
10
43
Tenant & resident group event / meeting
71
1196
Training / skills building
14
55
Board of management event
3
9
Partnership / networking meeting
1
1
GRAND TOTAL
251
2991
Number of events/activities for 2014/15:Â
251
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Cartrefi Conwy Annual Activities Report 2014-2015
Number of tenants who participated in 2014/15:Â
2991
Tenants and residents are supported when working to improve their community Men’s Shed launched The Conwy BIG Community Voice project has been working in partnership with the Cartrefi Conwy Older Persons Engagement Officer to develop a series of Men’s Shed Pilots in Conwy since April 2014. These groups have gone from strength to strength over the last few months with two successful programmes in Llanrwst and Colwyn Bay. The Men’s Shed provides a safe, relaxed haven for men to go to and relax away from home where they can talk shoulder to shoulder with other men over a ‘cuppa’ tea. This reduces social isolation, builds community cohesion and means that men from all walks of life can benefit from activities in the ‘shed’.
Improve the way tenants and residents participate in influencing and shaping services Scrutiny & Overview Panel (Community Engagement Policy and Activities review) The Scrutiny and Overview Panel is comprised of representatives from Cartrefi Conwy tenants, other stakeholders and employees. The panel sets out to review and give constructive feedback on Cartrefi Conwy’s Community Engagement activities. In 2014 the Scrutiny and Overview panel reviewed what activities Cartrefi Conwy have done in order to implement the Community Engagement Policy.
You said, we did... The panel suggested that we look into taking on an events company to support the organisation of the Family Fun Day. As a result we have hired a local event planning company to co-ordinate the entertainment for this large scale event. Cartrefi Conwy Annual Activities Report 2014-2015
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Donations and Sponsorship – where the money was spent: Our donations and sponsorship funding offers support to a range of projects and initiatives to support the local communities in which we live. During 2014/15 we have funded a range of projects:
CHART SHOWS THE TOP TEN GRANT RECIPIENTS
Conwy Youth Service Cais
Conwy River Festival
3%
Rugby North Wales (RGC)
3%
Access All Eirias
3%
17%
4% Abergele Foodbank
5%
6% CIH Welsh Housing Awards
10% 7%
8%
Shelter Cymru Arts and Business Awards Sponsorship
Cartrefi Conwy Fun Run, Run Wales For the 3rd Year, Cartrefi Conwy sponsored the Conwy Fun Run in November 2014. Feedback from Chris Yorke, Run Wales: The Cartrefi Conwy fun run has become the largest fun run in North Wales with some 150 participants this year, many dressed up in fancy dress, some walked, some ran, some were old, most were young but all had a great day.
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Cartrefi Conwy Annual Activities Report 2014-2015
Llandudno Extravaganza
Cerrigydrudion Billiard and Snooker Club Abergele District Foodbank The donation provided by Cartrefi Conwy has enabled the charity to continue to hire a Project Manager for 3 months, with match funding received by Big Lottery and Rhyl Flats Wind Farm. Feedback received from Linda Taverner, Project Manager at Abergele Youth Action: “The grant enabled us to continue to employ a manager for the foodbank to develop and continue to deliver foodbank services as well as to coordinate a team of volunteers. Since the foodbank was launched in September 2013 we have fed 713 people, collected in excess of 8 tonnes of food and distributed approx. 6.5 tonnes of food!
It looked as if Cerrigydrudion Billiard and Snooker Social Club was going to have to close as it had only one trustee and no money to meet running costs. They were also ‘snookered’ because the building, although structurally sound, was damp, uninviting and expensive to heat. Thanks to our Community Chest Grant (along with other sources of funding), the work has now been completed and the club’s membership has already quadrupled.
Total amount awarded to community groups through Community Chest Grant:
£45,518 Family Fun Day 2014
Our 5th annual Family Fun Day took place in August 2014 and was a massive success with a range of fun and informative activities, events and exhibitors to entice tenants and their families.
Number of tenants at our Family Fun Day 635 individuals = 311 adults and 324 children
Cartrefi Conwy Annual Activities Report 2014-2015
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Sustainable growth for our communities Growing the business in a sustainable way
THE ARREARS MANAGEMENT THIS YEAR HAS MAINTAINED THE LEVEL OF ARREARS AT AN ACCEPTABLE LEVEL.
2.33%
Total arrears of current tenants as a percentage of annual gross debit at March 31st 2015
Whilst the current tenant arrears percentage is less than the Business Plan target, it is higher than the previous year as the impact of the UK Government’s welfare reform programme continues. 309 households are still impacted by the bedroom tax (244 by a 14% reduction and 65 by a 25% reduction).
Increase the supply of new housing in the county of Conwy Cartrefi Conwy continues to seek opportunities to increase its housing stock; through new build developments and bringing empty properties back into use. This year has again been a busy year for us with several exciting new developments starting to take shape:
Cysgod y Gogarth/Tan y Gogarth, Llandudno In March 2014 we began work on our flagship development (replacing the original Llys Seiriol and Llys Eryl Flats) with a new build scheme comprising of 26, one and two bedroom apartments, designed for the over 55’s and benefitting from Independent Living Coordinator Services. The communal areas will also provide a hub for the wider community encouraging interaction through social activities and events led by the tenants and local residents. Tan y Gogarth will also form part of the same development and comprises of 4, two and three bedroom houses, to be let on an affordable rent basis. These will be the first houses let on this tenure within the Cartrefi stock, with the rent calculated at 80% of the equivalent market rent, and are suitable for working tenants on low incomes.
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Cartrefi Conwy Annual Activities Report 2014-2015
Llwyn Rhiannedd (Maesdu Road), Llandudno This development began in April 2014 and is situated opposite Ysgol John Bright in Llandudno and comprises of 9, two and three bedroom houses for general needs. This development was delivered with the aid of Welsh Government smaller properties funding to assist in the building of homes for tenants wishing to downsize. All 6 of the two bedroom houses have been allocated to tenants wishing to downsize in light of welfare reforms and the associated ‘bedroom tax’.
11 Rosemary Avenue, Colwyn Bay
Empty Homes Scheme This scheme aims to deliver a local and national government objective of bringing empty homes back in to use. The scheme links with the ‘Vibrant and Viable Places’ regeneration project, focusing on empty homes within the Colwyn Bay Masterplan area. Four properties in Colwyn Bay have been purchased and works completed. A fifth house has also been purchased and is now being renovated with completion due in September 2015. We are currently looking to identify a further 5 suitable properties to purchase in Colwyn Bay during the next financial year to achieve a Conwy County Borough Council target of 10 Empty Homes acquisitions by 2016.
Having been unoccupied for 12 months this property was classified as a long-term empty home by Conwy County Borough Council. We purchased the property in November 2014 under the empty homes scheme to help combat changes to welfare reform. Originally a small three bedroom house in a dilapidated condition, it was converted into a spacious two bedroom house, with the hope of aiding those who needed to downsize from houses that they were over occupying. The property was converted to high standard and tenanted by March 2015 by a family who needed to downsize from a three bedroom house in Colwyn Bay.
Number of new units of accommodation provided: KPI headline 1/4/2014 – 31/3/2015
7
NUMBER ACQUIRED
39
NEW BUILD STARTED
2
NEW DWELLINGS CREATED
Cartrefi Conwy Annual Activities Report 2014-2015
11
Engage with communities to achieve economic development and social gain through procurement processes and social enterprise Cartrefi Conwy continues to place a high level of importance on keeping the Welsh pound in Wales through our contractors’ provision of local labour, use of supply chain and development of apprentices. The following figures demonstrate the success of this endeavour through our partnering arrangement with G Purchase Construction:
of which 2 3 Trainees previously unemployed
138
133
90
operatives
from North Wales area (96%)
from Conwy location (65%)
of which 3 6 Apprentices previously unemployed
G Purchase also gave over ÂŁ10,000 in additional community benefits in the form of donations and construction work done at no cost to the community.
Creating Enterprise The social contractor of choice We are delighted to announce that on April 1st 2015 Cartrefi Conwy launched a new Social Enterprise called Creating Enterprise. Cartrefi Conwy in partnership with CREST Co-operative have formed a new Social Enterprise subsidiary; Creating Enterprise. Creating Enterprise operates as an Employment Academy that will be open to any tenant who is unemployed and wants assistance to get into the world of work. It ensures that Cartrefi Conwy are able to maximise the opportunities for employment for tenants within our current work streams while utilising Cartrefi Conwy’s full purchasing power to secure sustainable and value for money contracts in the future.
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Cartrefi Conwy Annual Activities Report 2014-2015
The concept is simple; Cartrefi Conwy needs work carrying out on its properties to maintain them and Crest has the ability and proven track record to support and mentor those furthest removed from the labour market and help them into employment. By using the work streams of Cartrefi Conwy we will be able to give people real work experience which will help them improve their motivation and skills thus enabling them to find employment locally. The work streams will be:
Handyman service External painting Sparkle cleans Void clearances Gardening
Service and Property Excellence 30.5 DAYS*
AVERAGE RE-LET TIME FOR A STANDARD VOID PROPERTY *the figure reported here is the cumulative average days taken to re-let a standard void in Q4 of 2014/15 excluding any hard to let properties.
100% GAS SAFETY COMPLIANCE ACHIEVED IN OCTOBER 2014 AT END OF CONTRACT
3753 16322
TOTAL NUMBER OF JOBS CARRIED OUT IN 2014/15
OF EMERGENCY REPAIRS COMPLETED WITHIN TARGET AT THE END OF MARCH 2015
NUMBER OF HOMES OWNED BY CARTREFI CONWY AT 31ST MARCH 2015
Financial Inclusion: making a difference to tenants lives A Cartrefi Conwy tenant was referred to our Welfare Benefits Officer following a family breakdown. The tenant could not deal with all the paperwork and bills as their ex partner had always dealt with this in the past. The tenant had also been made redundant and didn’t know what benefits they were entitled to. Understandably he was very distressed as he had discovered unpaid bills and didn’t have money to buy food for his family. The Welfare Benefits Officer made an appointment with the tenant and immediately applied for a food parcel, which they took to the tenant’s house, and also applied for a Discretionary Assistance Fund (DAF) to help them in the short term while other benefits could be applied for. The Welfare Benefit Officer completed a full benefit check which showed that he needed to claim Carers Allowance, Income Support, Housing Benefit and Council Tax Reduction, free school meals, Child Benefit, Child Tax Credits, and also Disability Living Allowance for his son.
Cartrefi Conwy Annual Activities Report 2014-2015
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Working in partnership Conwy Housing Solutions Conwy Housing Solutions is an innovative partnership, based on Conwy County Borough Councils vision of “creating a branded, accessible, modern, customer focussed and professional housing options service in partnership with Cartrefi Conwy and other stakeholders, to prevent homelessness wherever possible and where the homelessness is unavoidable, to support households to prepare for settled and sustainable housing”.
“I was served notice by my landlord and was in a bit of a panic as I didn’t have savings for a deposit, or rent in advance. The staff at Conwy Housing Solutions helped me find a private rented property and helped me secure rent in advance and a deposit. From the outset they were kind, courteous and empathetic towards me.”
A new office location in Colwyn Bay with fully refurbished customer reception area offers a “one stop shop” for a wide range of housing solutions. There are 4 key strands to the Housing Solutions service: 1. Homefinder – managing a new ‘Common Housing Register’; they help customers to find an affordable home in the county of Conwy, including allocating social housing homes. 2. Lettings and Property Management – a specialist team managing properties in the private rented sector (including temporary accommodation) and offering local landlords and tenants support, advice and assistance. 3. Homeless Prevention – preventing homelessness and working with clients to resolve housing need and find settled long term housing solutions. 4. Tenancy Liaison – empowering and enabling positive life choices and improvements that support independent living and positive tenancy conduct.
5000
NUMBER OF VISITORS TO CONWY HOUSING SOLUTIONS OFFICE 340% INCREASE IN ACCESS TO SOCIAL HOUSING AND AN IMPRESSIVE 116% IMPROVEMENT IN ACCESS TO THE PRIVATE RENTED SECTOR
Ensuring the safety of our tenants with North Wales Fire and Rescue Service We take the safety of our tenants extremely seriously and have a fantastic working relationship with North Wales Fire and Rescue Service (NWFRS). In fact, we have our own dedicated Fire Officer (Chad Rogerson) who is employed by NWFRS but based at our Cartrefi Conwy Offices. Its Chad’s role to work with our tenants to encourage them to have a Home Fire Safety Check and to give general advice on fire safety in the home.
405 14
NUMBER OF HOME FIRE SAFETY CHECKS COMPLETED IN CARTREFI CONWY PROPERTIES BETWEEN APRIL 2014 AND MARCH 2015
Cartrefi Conwy Annual Activities Report 2014-2015
Investing in people Cartrefi Conwy – Accredited as One to Watch
We were delighted to receive the Best Companies ‘One to Watch’ accreditation this year. This accreditation is based on our colleague’s feedback on what they think about working at Cartrefi Conwy.
Training and Development
Conwy Business Awards – Apprentice of the Year
Cartrefi Conwy continues to invest in training and development opportunities for colleagues, with 1521 training and development opportunities met for colleagues between April 2014 and March 2015. During 2014/15, 14 of our aspiring, new or middle managers were enrolled on our bespoke leadership and management development program designed and delivered by Learning to Inspire in conjunction with Cartrefi Conwy. The programme was part funded by the European Social Fund and all delegates successfully completed the 12 month program with 10 delegates also opting to submit coursework and gain their Level 5 qualification from the Chartered Institute of Management.
Big congratulations to Guto Williams (our Creative and Digital Media Apprentice) for winning the Apprentice of the Year Award at the Conwy Business Awards!
7
apprenticeships
opportunities 24 job filled externally
16
direct work experience placements
Growth 1 Jobs Wales placement
Rising star Alex wins national award Meet our rising star, Alex Weaver, who won this coveted award at the Chartered Institute of Housing Cymru (CIH) Awards. Alex, who came to us as a Neighbourhood Management Trainee, beat off stiff competition from across Wales to win this award.
Cartrefi Conwy Annual Activities Report 2014-2015
15
Cartrefi Conwy is well recognised within the community and success is celebrated and shared Cartrefi Conwy uses a number of different channels of communication to get their message out there. We continue to receive regular coverage in the local press and host a number of high profile events to engage with our tenants. This year has seen a significant increase in our social media presence: From March 2014 to April 2015
+21k
3706
4308
+18k
Website Hits (Unique visitors i.e. new visitors)
Facebook Likes
Twitter Followers
Website Hits (Returning visitors)
Stock Details General needs
% of all CC stock
Bedsits
8
0.2
I bed
408
10.9
2 bed
863
23.0
3 bed
1342
35.8
4 bed
68
5+ bed
TOTAL
600
Sheltered
% of all CC stock
Bedsits
40
1.1
1.8
I bed
716
19.1
3
0.1
2+ bed
305
8.1
2692
71.7
TOTAL
1061
28.3
RENTED GARAGES
157
LEASEHOLDERS, WHO HAVE PURCHASED THEIR PROPERTIES UNDER THE RIGHT TO BUY SCHEME AND PAY AN ANNUAL SERVICE CHARGE
13
In addition we also have:
NON-DWELLING COMMERCIAL UNITS
Performance Lettings
Housed from waiting list
Re-housed priority need homeless
Transfers
Exchanges
TOTAL
2014/15 (April-March)
159
89
33
12
281
2013/14 (April-March)
168
64
127
6
365
2012/13 (April-March)
233
57
63
4
357
Void loss as a percentage of rent charged
Rent arrears
At March 2015
1.08%
At March 2015
2.33%
At March 2014
1.73%
At March 2014
2.27%
At March 2013
1.49%
At March 2013
2.17%
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Cartrefi Conwy Annual Activities Report 2014-2015
Summary of financial performance Where the money comes from
MONEY IN
2014 - 15 £000’S
2013 - 14 £000’S
15,154
Rents and service charges
£14,658
650
Supporting People grant
664
1,485
Capital grants
633
2,600
Welsh Assembly Government grant
2,600
35
Other grants
12
197
Sale of housing properties
240
3,000
Loans from private lenders
3,000
367
Interest received
129
837
Other income
566
Where the money goes
MONEY OUT
2014 - 15 £000’S
2013 - 14 £000’S
4,856
Housing management
5,238
1,214
Services
1,167
4,731
Property acquisitions
2,411
1,264
Property improvements
1,625
3,011
Maintenance – routine
3,457
6,444
Planned maintenance and major repairs
5,142
149
Purchases of other fixed assets
2,235
1,448
Interest paid & other similar charges
1,335
1,134
Other costs
1,004
Cartrefi Conwy Annual Activities Report 2014-2015
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Board of management 03.09.2015 Douglas Leech - Chair of Board Brian Horton - Chair of Operations Committee Brian Roberts - Chair of Development Committee Huw Evans - Chair of Remuneration Committee Clifton Robinson - Chair of Audit & Risk Management Committee Christine Jones Chris Hughes Jim Illidge - Chair of Creating Enterprise Board Ian Jenkins Colin Matthews Rob Redhead David Roberts Elwen Roberts Susan Shotter Brian Hall Co-opted Board and Committee Members: Neil Ashbridge Gareth Jones Peter Parry Fiona Portlock Executive Management Team: Andrew Bowden - Chief Executive Tony Deakin - Director of Finance Gwynne Jones - Director of Operations Company Secretary: Sandra Lee Profiles of all current Board Members and the Executive Management Team can be found on our website,
www.cartreficonwy.org
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Cartrefi Conwy Annual Activities Report 2014-2015