Info sharing

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Information sharing between mental health workers, consumers, carers, family and significant others

Background For most people with a mental illness, the meaningful engagement of people who play a significant part in their lives is an important part of their recovery. In keeping with best practice, mental health clinicians should ensure that everyone identified as important to the consumer is appropriately engaged and involved in the consumer’s treatment and care. It is fundamental to a consumer centred approach, that information is shared as often as possible between clinicians, consumers and those involved in helping a person’s recovery. This document provides information on the legislative framework within which consumer information can and should be shared, and how it can be applied in clinical practice.

Queensland legislation enables information sharing

Information sharing benefits consumer recovery

The Hospital and Health Boards Act 2011 (the Act) provides a flexible legislative framework which supports Queensland clinicians in sharing information in certain situations, while recognising the consumer’s right to confidentiality. The Act allows for information sharing in a range of circumstances from those in which clinicians are required by law to disclose information to protect the health, safety and well-being of consumers, carers or the community, to those in which clinical judgement is required in deciding what information should be shared and with whom. The Act provides for a designated person to share relevant confidential information where it is required or permitted under the Act. Part 7, section 139 of the Act provides the definition of designated person (attachment 1).

Sharing information with key people in a consumer’s life will assist clinicians to:

As far as possible, the consumer’s preferences regarding disclosure of information should be respected. However, mental health services will receive and consider information from anyone who has an interest in a consumer’s health and wellbeing.

 make a comprehensive assessment of the consumer’s mental health needs  provide a service response which targets the consumer’s individual needs  provide a service that is respectful and responsive to the rights and responsibilities of the consumer, their families, carers and significant others  engage others in supporting the consumer’s treatment and monitoring their mental health  identify relapse signs and work with the consumer to intervene early to promote and maintain good mental health.

Information sharing benefits family members and carers and the consumer/carer relationship Sharing relevant information may help enhance relationships between the consumer and their carer/family. It may also assist in reducing stress experienced by the carer/family member and be beneficial to their own mental and physical health.


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