Access Introduction to Travel and Tourism 2nd Edition by Marc Mancini – Test Bank

Access Introduction to Travel and Tourism 2nd Edition by Marc Mancini – Test Bank To Purchase this Complete Test Bank with Answers Click the link Below https://tbzuiqe.com/product/access-introduction-to-travel-and-tourism-2nd-edition-by-marc-mancinitest-bank/

If face any problem or Further information contact us At tbzuiqe@gmail.com

Sample Test CHAPTER 1 QUIZ Name_________________________________ Date___________ Version A 1. True or False? (Write True or False, not T or F.) _________ 1. Traveling for enjoyment is called leisure travel. _________ 2. According to Plog’s Continuum, cautious travelers are known as Dependables. _________ 3. The time of the year when an attraction is busiest is called the shoulder season. _________ 4. CLIA is an association of airlines. _________ 5. Companies that create, own, and provide the travel products being sold are known as suppliers.

1. Write down the letter of the answer that best answers the question or completes the statement.

_________ 6. The term VFR travel refers to: 1. Visiting Friends and Relatives 2. Very Frequent Reservations 3. Very Favorable Restrictions 4. Trick question: VFR refers to nothing _________ 7. Which of the following is not a sector of the travel industry?

1. Corporate travel services 2. Research companies 3. Medical care 4. Parks and recreation programs _________ 8. The sector of the travel business that includes both lodging and food services is called: 1. The commodity industry 2. The hospitality industry 3. Location management 4. All of the above _________ 9. An organization that promotes a certain destination is known as a: 1. CRS 2. DMO 3. VATP 4. None of the above

_________ 10. How do travel products flow from suppliers to consumers?

1. Supplier sells directly to the public 2. Supplier sells indirectly to the public through intermediaries 3. Through travel agents 4. All of the above

CHAPTER 1 QUIZ Name_________________________________ Date___________ Version B 1. True or False? (Write True or False, not T or F.) _________ 1. An all­inclusive resort vacation usually includes everything but meals. _________ 2. According to Plog’s Continuum, cautious travelers are known as Venturers. _________ 3. The time of the year when an attraction is busiest is called the high season. _________ 4. A trade association like CLIA represents the interests of a travel industry sector. _________ 5. Easily measurable factors about a customer such as age are known as psychographics.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. Companies that link suppliers with the traveling public are called: 1. Consumers 2. Intermediaries

3. Producers 4. All of the above _________ 7. Which of the following is not one of the sectors of the travel industry?

1. Lodging companies 2. Stores and gift shops 3. Theme parks 4. Manufacturing _________ 8. Which of the following is an example of a travel package?

1. An airline ticket 2. A hotel room 3. A cruise 4. A railway ticket _________ 9. A DMO is an organization that: 1. Promotes travel to a specific destination 2. Provides travel incentive awards for companies 3. Provides the motorcoaches used in touring 4. Both B and C _________ 10. Travel for the purpose of enjoyment is known as: 1. Corporate travel 2. Business travel 3. Leisure travel

4. Competitive travel

CHAPTER 1 QUIZ Name_________________________________ Date___________ Version C 1. True or False? (Write True or False, not T or F.) _________ 1. The two main categories of travel are leisure travel and business travel. _________ 2. According to Plog’s Continuum, cautious travelers are known as Centrics. _________ 3. Easily measurable factors about a customer such as age are known as demographics. _________ 4. Companies that create, own, and provide the travel products being sold are known as intermediaries. _________ 5. Anything that a leisure traveler finds interesting can be called an attraction.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. Which of the following is not an example of a travel package?

1. A cruise 2. A railway ticket 3. An independent tour 4. An escorted tour _________ 7. Which of the following is a tangible product?

1. An incentive trip

2. A car 3. A vacation 4. An insurance policy _________ 8. In the travel business, the term GDS refers to a: 1. Greek Destination Site 2. Global Destination Series 3. Great Demographic Standards 4. Global Distribution System _________ 9. On a cruise, tours taken at ports of call are known as: 1. Shore excursions 2. Perks 3. Onboard activities 4. None of the above _________ 10. The busiest time of the year for an attraction or destination is known as its: 1. Shoulder season 2. High season 3. Low season 4. None of the above

CHAPTER 2 QUIZ Name_________________________________ Date___________

Version A 1. True or False? (Write True or False, not T or F.) _________ 1. A wide­body jet has a two­aisle configuration. _________ 2. Once a ticket is purchased, it can be used on any airline. _________ 3. The industry that builds and flies aircraft is known as tourism. _________ 4. Houston is a hub for United Airlines. _________ 5. A regional jet can usually hold more than 200 people.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. Which is not a U.S.­based airline?

1. AA 2. LH 3. UA 4. US _________ 7. Air transportation that flies regularly at set, advertised times is known as: 1. Charter service 2. Fractional service 3. Positive space service 4. Scheduled service _________ 8. A flight in which the plane stops at least once before reaching its final destination is called a: 1. Direct flight

2. Nonstop flight 3. Connecting flight 4. None of the above _________ 9. The load factor of an aircraft refers to: 1. Restrictions on baggage weight 2. How much the plane weighs 3. The percentage of seats filled with passengers 4. How much the passengers have been drinking _________ 10. You fly from Philadelphia to Los Angeles, drive to San Francisco, then fly back to Philadelphia from San Francisco. What kind of itinerary is this?

1. One­way 2. Round­trip 3. Open­jaw 4. Circle

CHAPTER 2 QUIZ Name_________________________________ Date___________ Version B 1. True or False? (Write True or False, not T or F.) _________ 1. The way seating is arranged in an aircraft is known as the load factor. _________ 2. AF, JL, VS, and SQ are all codes for foreign­based airlines. _________ 3. A Boeing 767 is an example of a wide­body aircraft.

_________ 4. Most domestic aircraft are set up for three classes of seating. _________ 5. The employee who works at the boarding gate is called a gate agent.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. One of the most important duties of the Federal Aviation Administration is to: 1. Control the distribution of airline tickets 2. Inspect aircraft and oversee maintenance 3. Determine who is a legitimate seller of travel 4. Maintain security at airports _________ 7. A flight in which no stops are made is called a: 1. Direct flight 2. Connecting flight 3. Nonstop flight 4. Both A and C _________ 8. Which statement is false?

1. Any seat on a red­eye flight is called a sleeper seat.

2. The first row in coach is usually called the bulkhead row.

3. WN and B6 are low­fare airlines.

4. Pitch is the distance between a point on one seat and the same point on the seat in the row in front of or behind it. _________ 9. A city and/or airport that serves as a destination/arrival point for international travel is known as a:

1. Full­service airport 2. Gateway 3. Regional airport 4. Intracountry airport _________ 10. If a traveler flies from Minneapolis to New York City, stays awhile, and then returns from New York City to Minneapolis, what type of itinerary is being described?

1. Open­jaw 2. Round­trip 3. Circle 4. None of the above

CHAPTER 2 QUIZ Name_________________________________ Date___________ Version C 1. True or False? (Write True or False, not T or F.) _________ 1. The major U.S. airlines are sometimes known as legacy airlines. _________ 2. Low­fare airlines offer the most nonstop long­distance flights. _________ 3. A Boeing 737 is an example of a narrow­body aircraft. _________ 4. Key airports used by airlines for a majority of their flights are called their hubs. _________ 5. Coach class is also known as business class.

1. Write down the letter of the answer that best answers the question or completes the statement.

_________ 6. One of the most important duties of the Airlines Reporting Corporation (ARC) is to: 1. Inspect and oversee the maintenance of aircraft 2. Control the distribution of airline tickets 3. Maintain airport security 4. All of the above _________ 7. A flight in which the passenger changes planes en route is called: 1. A divergent flight 2. A nonstop flight 3. A connecting flight 4. Fractional service _________ 8. When a flight starts in one country and ends in another, it’s called a(n): 1. International flight 2. Domestic flight 3. Global flight 4. Commuter flight _________ 9. The distance between a point on one seat and the same point on the seat in the row in front of or behind it is known as: 1. Pitch 2. Load factor 3. Legroom

4. Both A and C _________ 10. Which statement is false?

1. AA, DL, and UA are all major airlines.

2. A wall separating the coach­ and first­class compartments is called a “ballast.”

3. A transcon flight is one that crosses a continent.

4. The most common flight itineraries are round­trip.

CHAPTER 3 QUIZ Name_________________________________ Date___________ Version A 1. True or False? (Write True or False, not T or F.) _________ 1. The person handling luggage at curbside is called a skycap. _________ 2. First­class fares are never discounted. _________ 3. A flight of 2,000 miles will always cost more than a flight of 1,000 miles. _________ 4. A ticket that is paid for is referred to as a revenue ticket. _________ 5. The movable device that connects the aircraft and the terminal is called a jetway.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. Passengers may smoke on which of the following airlines?

1. A few foreign airlines 2. Jet Blue and Southwest 3. Red­eye flights on most airlines

4. None of the above allow smoking _________ 7. The codes for New York City’s three area airports are: 1. JFK, EWR, and LGA 2. NYC, JFK, and NAS 3. EWR, JFK, and YVR 4. NYC, JFK, and NNY _________ 8. A company that specializes in unsold airline inventory is known as a(n): 1. Full­service agency 2. Internet provider 3. Consolidator 4. Tour operator _________ 9. The cost of an airline ticket may be affected by which of the following factors?

1. Which routes are involved 2. The time of the flight 3. The passenger’s employer 4. All of the above _________ 10. In the travel industry, the term PNR stands for: 1. Passenger Name Record 2. Passenger Nationality Record 3. Airport in Phoenix, Arizona

4. Primary Nonstop Reservation

CHAPTER 3 QUIZ Name_________________________________ Date___________ Version B 1. True or False? (Write True or False, not T or F.) _________ 1. A company that specializes in unsold airline inventory is known as a consolidator. _________ 2. Airlines are usually unable to accommodate travelers with physical disabilities. _________ 3. A flight of 1,000 miles may cost more than a flight of 2,000 miles. _________ 4. Most airline tickets today are sold as e­tickets. _________ 5. A frequent­flyer award ticket is referred to as a revenue ticket.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. Which is not a U.S. or Canadian airport code?

1. ORD 2. MCO 3. CUN 4. MSY _________ 7. Once a reservation is entered into the airline computer system, it’s said to be: 1. Confirmed

2. Waitlisted 3. Standby listed 4. e­reserved _________ 8. Which of the following type of airline ticket is usually unrestricted?

1. International fare 2. Revenue fare 3. Promotional fare 4. Full coach fare _________ 9. An early­arrival passenger at the airport who tries to get on an earlier flight may ask to be put on what list?

1. Exception 2. Substitution 3. Standby 4. Award _________ 10. The movable device from which passengers pick up their luggage is known as the: 1. Luggage pathway 2. jetway 3. Baggage carousel 4. None of the above

CHAPTER 3 QUIZ Name_________________________________ Date___________ Version C 1. True or False? (Write True or False, not T or F.) _________ 1. It’s possible that every person on a flight has paid a different fare for that flight. _________ 2. A record locator number is also called a confirmation number. _________ 3. The longer the flight, the more it costs. _________ 4. A fare war is when airlines start dropping and matching prices. _________ 5. The movable device that connects the aircraft to the terminal is called a carousel.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. In the travel industry, the term CRS stands for: 1. Company Reservation Site 2. Computer Reservation System 3. Complete Reservation Standard 4. Corporate Reservation System _________ 7. Frequent­flyer miles can be earned by using which of the following?

1. Airlines 2. Car rental agencies 3. Hotels

4. All of the above _________ 8. Which of the following type of ticket is most likely to have restrictions?

1. Advance purchase 2. First class 3. Full coach fare 4. None of the above _________ 9. The majority of airline tickets are purchased from which of the following?

1. Direct from the airline 2. Consolidators 3. Travel agencies 4. Newspaper ads _________ 10. Which is the code for a Canadian airport?

1. STL 2. YYZ 3. MKE 4. CVG

CHAPTER 4 QUIZ Name_________________________________ Date___________ Version A 1. True or False? (Write True or False, not T or F.)

_________ 1. Resort hotels cater primarily to leisure travelers. _________ 2. In­room extras such as a hairdryer are known as amenities. _________ 3. The rack rate refers to the lowest price a hotel will charge for a room. _________ 4. Usually, the better the hotel’s location, the higher the price. _________ 5. For a hotel to carry a major brand name like Hilton, it must be owned by that company.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. What do the abbreviations BP, EP, and AP refer to when booking a room?

1. If and how many meals are included in the price 2. The different discount levels available 3. Which floor of the hotel the room is on 4. Hotel ratings in Europe _________ 7. A resort that charges one price that encompasses most or all of the costs of staying there, including some or all meals, is called: 1. A world­class property 2. A mega­resort 3. An all­inclusive resort 4. Expensive _________ 8. Which of the following factors determines the price of lodging?

1. The prime market it serves 2. Location

3. The season 4. All of the above _________ 9. Multiple­owner vacation homes or apartments are known as: 1. Extended­stay lodging 2. Timeshares 3. Lodges 4. B&Bs _________ 10. Which statement is false?

1. A suite must have at least a bedroom and a living room.

2. A concierge helps guests with special requests.

3. Theme restaurants usually rely on tourists for success.

4. Room service is different from banquet table service.

CHAPTER 4 QUIZ Name_________________________________ Date___________ Version B 1. True or False? (Write True or False, not T or F.) _________ 1. Dependables like to sample the cuisine of locals in a foreign country. _________ 2. At fast, casual restaurants, customers order food at a counter, but the food and atmosphere are usually better than at fast­food restaurants. _________ 3. The percentage of hotel rooms occupied is called the load factor.

_________ 4. Hotels directly across the street from each other can be owned by the same company. _________ 5. Corporate hotels primarily target the needs of the leisure traveler.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. The person in a hotel who helps guests with special requests is known as the: 1. Steward 2. Guest coordinator 3. Concierge 4. All of the above _________ 7. Which does not offer hotel ratings?

1. The U.S. government 2. Star Service Online 3. Forbes 4. The French government _________ 8. A dining facility’s size is usually described by the: 1. Number of tables 2. Number of seats 3. Square footage 4. Number of servers _________ 9. A hotel’s official, published rate is known as its:

1. Discount rate 2. Day rate 3. Advance purchase rate 4. Rack rate _________ 10. A company that provides Internet and phone­based reservation services for independent hotels is called a(n): 1. Partnership 2. Hotel representative firm 3. Internet provider 4. None of the above

CHAPTER 4 QUIZ Name_________________________________ Date___________ Version C 1. True or False? (Write True or False, not T or F.) _________ 1. Food services is considered part of the hospitality industry. _________ 2. The Venetian Resort in Las Vegas is an example of a themed resort. _________ 3. Two guestrooms with an openable door between them are known as adjoining rooms. _________ 4. An ROH rate guarantees that the guest will receive the best room available at check­in. _________ 5. Resort hotels cater primarily to business travelers.

1. Write down the letter of the answer that best answers the question or completes the statement.

_________ 6. Lodging frequented by students and those on a tight budget is known as a(n): 1. Resort 2. All­inclusive 3. Hostel 4. Cooperative _________ 7. Which refers to something in both food services and lodging?

1. Rack rate 2. Day rate 3. Amenities 4. Room service _________ 8. A room rate that includes three meals a day is known as the: 1. American Plan 2. European Plan 3. Bermuda Plan 4. Continental Plan _________ 9. Moderately sized and priced lodging that’s a hybrid between hotels and motels is known as: 1. A mini­resort 2. Limited­service lodging 3. A full­service property 4. An all­suite hotel

_________ 10. Which of the following factors can affect the price of a room?

1. The season 2. The day of the week 3. A casino in the hotel 4. All of the above

CHAPTER 5 QUIZ Name_________________________________ Date___________ Version A 1. True or False? (Write True or False, not T or F.) _________ 1. Most airlines pay a 15 percent commission to travel agents. _________ 2. The official rules, regulations, and fares of airlines are called tariffs. _________ 3. Most people on tours and cruises bought their vacations from travel agents. _________ 4. Travel agents who cater to business travelers are primarily salespeople. _________ 5. Travelocity is an example of an Internet­based travel agency.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. The Star Service is a(n): 1. Tour operator for fans of astronomy 2. Online travel agency 3. Travel agency for entertainment companies 4. Source for in­depth analysis of worldwide hotels and cruise vessels

_________ 7. Which statement is false?

1. Travel agencies have preferred relationships with certain suppliers.

2. A person must have a license to be a travel agent.

3. A consortium is a group of agencies that work together.

4. Most travel agencies charge their clients fees for air bookings. _________ 8. When a travel agency has a part­time seller of travel who works out of his or her home, that agent is known as a(n): 1. Outside agent 2. Inside agent 3. Private agent 4. Order­only agent _________ 9. Which of the following is not one of the steps involved in selling travel products?

1. Overcoming objections 2. Researching 3. Distribution 4. Following up _________ 10. Travel agents can attend training classes provided by which of the following?

1. Destination marketing organizations 2. Suppliers 3. Professional organizations

4. All of the above

CHAPTER 5 QUIZ Name_________________________________ Date___________ Version B 1. True or False? (Write True or False, not T or F.) _________ 1. Expedia is an example of a home­based travel agency. _________ 2. A number issued by a credit card company that indicates its authorization of a transaction is called an approval code. _________ 3. Most travelers today have an excellent knowledge of geography. _________ 4. The primary source of information for travel agents is the CRS/GDS. _________ 5. Travel agents must be appointed by ARC and/or IATAN to be able to sell cruises.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. Organizations like CLIA and the Travel Institute provide what kind of service to agents?

1. Training 2. Reservations 3. Ticketing 4. Insurance _________ 7. Enhancing the sale includes which of the following elements?

1. Recommending

2. Cross­selling 3. Qualifying 4. All of the above _________ 8. A travel agency could be affiliated with any of the following except one. Which one?

1. Travel Leaders 2. Signature 3. Orbitz 4. American Express _________ 9. Conventional agencies tend to sell mostly to: 1. People in their geographic community 2. Groups 3. Honeymooners 4. Online customers _________ 10. Which is not generally true of corporate travel agents?

1. They usually work with short lead times.

2. They respond to requests.

3. They know selected destinations.

4. They’re salespeople.

CHAPTER 5 QUIZ Name_________________________________ Date___________

Version C 1. True or False? (Write True or False, not T or F.) _________ 1. Travel agents can find lower airfares than consumers can most of the time. _________ 2. The airlines have aggressively deflected the sale of their tickets away from travel agents. _________ 3. Consumers are most likely to consult travel agents about cruises, tours, and more complicated trips. _________ 4. To sell certain destinations, an agent must have a license from the DMO. _________ 5. Travel42 is an example of an online agency.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. Asking questions to determine the client’s needs is known as: 1. Recommending 2. Qualifying 3. Closing the sale 4. Intrusive _________ 7. When an agency receives a higher commission by favoring a certain company’s products, it’s referred to as: 1. Upselling 2. Cross­selling 3. A preferred relationship 4. High­pressure selling

_________ 8. Cruise lines and tour operators are known as what kind of product suppliers?

1. Experiential 2. Traditional 3. Inexpensive 4. Upscale _________ 9. A feature of a CRS/GDS system that reminds an agent of an important action to be taken is called which of the following?

1. Cyber alarm 2. Notification alert 3. Quirks 4. Queues _________ 10. Ensemble, Travelsavers, and Signature are examples of: 1. Consortiums 2. Suppliers 3. Research guides 4. None of the above

CHAPTER 6 QUIZ Name_________________________________ Date___________ Version A 1. True or False? (Write True or False, not T or F.)

_________ 1. In the United States, escorted tours outsell independent tours four to one. _________ 2. The most common mode of transportation for escorted tours is the motorcoach. _________ 3. Tours conducted at a specific location are known as nonhosted tours. _________ 4. A major downside to being a tour manager is stress. _________ 5. A tour that is a company’s reward to its most productive employees is called an incentive trip.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. Which is an incorrect statement about “hop­on, hop­off” tours?

1. Some use double­deck buses.

2. They usually run once a day.

3. It’s a way for sightseers to customize their trip.

4. They follow a route with predetermined stops. _________ 7. A tour with whitewater rafting would fall into which tour category?

1. Adventure tour 2. Scenic tour 3. Study tour 4. Exhaustive tour _________ 8. A person within a group who spearheads and/or promotes a tour is called a(n): 1. Ringleader

2. Inside person 3. Freelancer 4. Pied piper _________ 9. A company that takes groups from a particular city or country to another city or country is known as a(n): 1. Transfer service 2. Inbound operator 3. Outbound operator 4. Consolidator _________ 10. Which is not usually part of a tour director’s compensation?

1. Salary 2. Tips 3. Optionals 4. Client room rates

CHAPTER 6 QUIZ Name_________________________________ Date___________ Version B 1. True or False? (Write True or False, not T or F.) _________ 1. In the United States and Canada, independent tours outsell escorted tours four to one. _________ 2. A driver­guide is also known as a meet­and­greet guide. _________ 3. Tours conducted at a specific location are known as site tours.

_________ 4. Tours that last for less than 24 hours are called day tours. _________ 5. A tour that is a company’s reward to its most productive employees is called an ecotour.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. A tour that combines different types of transportation into one package is called a(n): 1. Intermodal tour 2. Vari­tour 3. Affinity tour 4. Package tour _________ 7. Which of the following is not typically one of the duties of a tour manager?

1. Coordinating tour logistics 2. Commentary while traveling 3. Acting as the host on a hosted tour 4. Handling personality conflicts and emergencies _________ 8. What percentage of travelers said that learning was the most beneficial thing about a tour?

1. 20 percent 2. 84 percent 3. 48 percent 4. 15 percent

_________ 9. Tour companies like Travcoa and Abercrombie & Kent target what type of travelers?

1. Budget 2. Upscale 3. Young 4. Retired _________ 10. Which is not a reason why people take an escorted tour?

1. To save time 2. To save money 3. To meet people 4. To have flexibility

CHAPTER 6 QUIZ Name_________________________________ Date___________ Version C 1. True or False? (Write True or False, not T or F.) _________ 1. The most popular type of tour is the hosted tour. _________ 2. On an escorted tour, the person in charge is known as the tour manager. _________ 3. Incentive tours are tours that last a day or less. _________ 4. In the tour business, when a driver drives a motorcoach without passengers, it’s called deadheading. _________ 5. A tour that is a company’s reward to its most productive employees is called a hosted tour.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. Which is the most similar to an independent tour?

1. Fly­drive tour 2. Site tour 3. Incentive tour 4. All­inclusive tour _________ 7. When one part of a tour group does one thing while the other part does something else, it’s called a(n): 1. Two­tracked tour 2. Split itinerary tour 3. Diversionary tour 4. Independent tour _________ 8. Travelers who truly want to conserve the environment tend to book which type of tour?

1. An agricultural tour 2. A motorcoach tour 3. A hosted tour 4. An ecotour _________ 9. The policy of having motorcoach passengers change seats several times a day is called: 1. Passenger placement 2. Seat rotation

3. Seat inventory 4. All of the above _________ 10. Which of the following is not one of the reasons why most people take escorted tours?

1. Camaraderie 2. The quest for knowledge 3. Flexibility of choices 4. All of the above are reasons why people take escorted tours

CHAPTER 7 QUIZ Name_________________________________ Date___________ Version A 1. True or False? (Write True or False, not T or F.) _________ 1. The captain is in charge of all of a cruise ship’s operations. _________ 2. Outside staterooms usually cost more than inside staterooms. _________ 3. The lower the ship’s space ratio, the less crowded the passengers will be. _________ 4. When referring to a cruise ship, the term GRT refers to the Gyroscopic Reversal Turbines. _________ 5. Ninety­five percent of cruise passengers rated their cruise experiences as very or highly satisfying.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. In the cruise industry, the term pax refers to:

1. Personal information 2. Primary Access Express code 3. Passengers 4. An onboard TV channel _________ 7. Almost half of all cruises include which region in their itineraries?

1. Hawaii 2. Caribbean 3. Mexico 4. Alaska _________ 8. Which of the following factors can affect the cost of a cruise?

1. Location of the stateroom 2. A private veranda 3. Number of people staying in the stateroom 4. All of the above _________ 9. Travel agents are responsible for about what percentage of cruise bookings?

1. 80 percent 2. 28 percent 3. 55 percent 4. 70 percent _________ 10. Which statement is generally false?

1. Cruises are a kind of prepackaged vacation.

2. Adventure cruise ships are small.

3. Cruises are very expensive.

4. Repositioning cruises are a bargain.

CHAPTER 7 QUIZ Name_________________________________ Date___________ Version B 1. True or False? (Write True or False, not T or F.) _________ 1. The person in charge of all of the cruise ship’s operations is the chief purser. _________ 2. The higher the ship’s space ratio, the less crowded the guest will be. _________ 3. Inside staterooms usually cost more than outside staterooms. _________ 4. When referring to a cruise ship, the term GRT means Gross Registered Tonnage. _________ 5. About 75 percent of cruise passengers rated their cruise experiences as very or highly satisfying.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. What percentage of cruise ships include the Caribbean in their itineraries?

1. About 50 percent 2. About 22 percent 3. About 70 percent

4. About 16 percent _________ 7. Which of the following could you do if someone says a cruise is too boring?

1. Show them a daily activity log 2. Mention the people­meeting nature of cruising 3. Recommend an active cruise 4. All of the above _________ 8. When a ship is relocating from one general cruise area to another, it’s known as: 1. Deadheading 2. A repositioning cruise 3. The low­season transfer 4. Shore excursioning _________ 9. Which statement is false?

1. Some ships are more than 100,000 GRT. 2. The person who maintains your stateroom is a steward.

3. Shore excursions are usually included in the cruise price.

4. River­going vessels can be considered cruise ships. _________ 10. Which is not usually included in the cruise price?

1. Soft drinks 2. Entertainment 3. Meals

4. Access to the ship’s fitness facility

CHAPTER 7 QUIZ Name_________________________________ Date___________ Version C 1. True or False? (Write True or False, not T or F.) _________ 1. The person in charge of all of the cruise ship’s operations is the cruise director. _________ 2. A lifeboat drill must take place on every ship within 24 hours of departure. _________ 3. Only 62 percent of cruise passengers rated their cruise experiences as very or highly satisfying. _________ 4. Cruise lines sell most of their cruises through online, Web­ based travel sites. _________ 5. The walkway connecting the ship to the dock is called the gangway.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. Which of the following techniques could you use with someone who says that a cruise is too confining?

1. Recommend a ship with a low space ratio 2. Suggest an inside stateroom 3. Upsell to a larger stateroom or a suite 4. Both A and C _________ 7. The chief purser on a cruise can be compared to which of the following?

1. The executive chef of a major company 2. The entertainment booker at a theme park 3. The head of housekeeping at a hotel 4. The manager of a land­based hotel _________ 8. A set mealtime for dinner or lunch is called a: 1. Placing 2. Seating 3. Placement 4. Venue _________ 9. Which statement is incorrect?

1. A cruise can be a learning experience.

2. Space ratio measures a ship’s size and weight.

3. A cabin is usually called a stateroom.

4. The higher your stateroom is, the more it usually costs. _________ 10. The three general categories of cruises include miscellaneous, specialty, and: 1. Niche 2. Local 3. Mass­market 4. None of the above

CHAPTER 8 QUIZ Name_________________________________ Date___________ Version A 1. True or False? (Write True or False, not T or F.) _________ 1. In many countries, the train is the dominant form of transportation. _________ 2. In the car rental industry, the term CDW stands for Collision Damage Waiver. _________ 3. On Amtrak trains there is only one class of service. _________ 4. The person handling baggage for passengers boarding a train is called a skycap. _________ 5. Acela and the TGV are high­speed trains.

1. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. Most car rental companies generally require the renter to be what age?

1. Under 70 2. At least 18 3. At least 25 4. At least 21 _________ 7. The Orient Express is an example of which rail travel category?

1. Specialty 2. Transportation 3. High­speed

4. Local _________ 8. Low­cost, travel agent–only trips to a destination are known as: 1. Package deals 2. Personal knowledge trips 3. Familiarization trips 4. Convention centers _________ 9. Which of the following is not a major U.S. car rental company?

1. Enterprise 2. International 3. Hertz 4. Dollar _________ 10. Which statement is false?

1. Unlimited­mileage car rentals are rare.

2. Meeting planners also plan conventions.

3. DMOs may be government funded.

4. Both A and C are false.