Cattail Creek Country Club NEW MEMBER BOOK
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Congratulations on your membership at Cattail Creek Country Club! We are excited to welcome you and to help you become acclimated with the Club as quickly as possible. Inside this book you will find general information about the main departments (Restaurant, Golf, Tennis, Pool, Fitness, Billing and Communications), along with
TABLE OF CONTENTS ONE:
Frequently Asked Questions. Most importantly, the picture and name
RESTAURANT | PG. 4 - 5
of each department head is listed within each section, so you know
TWO:
who to contact if you have more detailed questions!
GOLF | PG. 6 - 11
You are always more than welcome to reach out to Membership
THREE:
Director, Gabby Forte. She can help with all questions at this point, such as ‘How do I make an online reservation?’ or ‘What age do my children have to be to use the Fitness Center?’ In the future, Gabby
TENNIS | PG. 12 - 13
FOUR:
can additionally help with any changes to your Membership (new
POOL | PG. 14 - 15
family Member, adding a locker, upgrading your membership, etc.).
FIVE:
Feel free to reach out via email, phone, or stop by Gabby’s office
FITNESS | PG. 16 - 17
on the lower level of the main building.We look forward to getting to know your family for many years to come, and again, welcome to Cattail Creek! Lost? Check out the map to see where the described Club amenities are located. Each number corresponds to an area at the Club described within this book.
SIX: BILLING | PG. 18 COMMUNICATIONS | PG. 19
RESTAURANT The dining options at Cattail Creek are endless: the Cattail Room for a more formal occasion, the Grille Room & Bar for casual, family-friendly dining, the Founder’s Lounge for an adult-only experience, the Veranda for al fresco dining, and the Lower Patio for a million-dollar view! Don’t forget to think of Cattail first for carryout/catering orders or to host a private event, as well. We are happy to make any experience a special one!
RESERVATIONS
DRESS CODE
We always appreciate your advance dining reservation, as it helps to ensure better Member service, and a table waiting for you!
Unacceptable:
How to make a reservation: • Online via the ‘Restaurant’ tab and click ‘Make a Reservation.’
• Sport shorts • Sweat pants • Sports jerseys • Graphic tee shirts
• Call the Restaurant (ext. 243)
• Hooded sweatshirts
• Email Danny Tucci, Food and Beverage Manager - danny.tucci@cattailcreekcc.com
• Caps or hats (gentlemen only)
SPECIAL CLUB EVENTS Sign up online by visiting the ‘Club Calendar.’ We want you to be there!
• Spandex-type clothing • Untucked shirts Acceptable: • Clean-cut denim free of rips or tears*
HOURS
• Shorts, at least mid-thigh*
Clubhouse hours vary with seasons and events; visit the website or App for current hours (listed under the ‘Restaurant’ tab).
• Women’s sleeveless/collarless shirts
CARRYOUT Unable to dine with us? Enjoy your Cattail favorites in the comfort of your own home. • Navigate to the ‘Restaurant’ drop down tab and select ‘Menus.’ • Call the Club and select the ‘Carryout’ option from our phone tree (x244); Members are connected with the Receptionist who takes the order. • Pull up to the Club and pick up your order at the host stand. Please note that on days or evenings that boast larger Club functions, carryout may not be available, or a limited carryout menu may be offered.
• Collared shirts and jewel-neck shirts *Denim and shorts are not permitted in the Cattail Room. Collared shirts are required for men.
FOOD MINIMUM What Counts? Food & non-alcoholic beverages from: • Dining Room • Pool Café • Private Events • Carryout • Club Events Where can I see my unspent food minimum? • Mailed billing statement • Cattail website
PRIVATE EVENTS If you would like to host an event at Cattail, please contact Jennifer Turowski, Director of Operations. jennifer@cattailcreekcc.com ext. 234
CLUB FAQs Do I need to make a reservation? We encourage you to make a reservation if you know you will be coming in – even if you are on your way! This helps us to prepare a table specifically for your group and to ensure you have a wonderful experience. Reservations for events such as Mother’s Day, the Anniversary Party, etc., are required. What is the ‘service charge’ on my dining receipts? The 20% service charge is separated with 15% going to your server, and 5% going to the Club to cover labor costs.
ONE RESTAURANT
GOLF
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GOLF FAQs What can I participate in as a Social Member? • Private lessons • Children may attend camps & clinics when space is available • Social Range Introduction ($375 fee for first year only) • Some social events – when specified • Shopping in the Golf Shop at Mill River Pricing May I use my cell phone on the Curse? Cell phones are permitted on the Course only to text or check emails; verbal communication should be limited to the Lower Patio and Parking Lot.
GOLF Cattail Creek’s golf operation is more than just a fantastic 18-hole Golf Course. Add in the Short Game Area, Driving Range, Indoor Learning Center & Putting Greens, and there is something for all experience levels. Don’t forget to stop by the Golf Professional Shop for some fantastic Cattail Creek gear!
OPERATING SCHEDULE
Golf hours vary with seasons and events; visit the website or App for current hours.
MIll RIVER PRICING
This prgram provides an amazing discount structure (usually only 15-20% above wholesale) on in-stock and special order merchandise. This pricing program is offered to Members in both the Golf Professional Shop and the Tennis & Fitness Professional Shop. Check the Club’s website to review all of the brands that our Professional Shops stock; if we carry the brand, you can order any item through us at the Mill River prices!
GOLF INSTRUCTION
Our mission is to promote the game of golf and increase Member enjoyment through our game improvement expertise. A comprehensive program is in place throughout the year that encompasses a multi-faceted instructional approach and includes: • Private Instruction • Semi-Private or Small Group Instruction • Coaching Programs
FEES & RATES Golf Carts (optional; per person) 18-Holes $22 | 9 Holes $15 Juniors, ages 12 and under, ride complimentary with an adult Member. Pull Carts (optional) 18-Holes $6 | 9 Holes $4 Annual Range Fee (mandatory for Golf Members) $230 Individual Golf | $330 Family Golf Golf Guest Fees 18-Holes $100 | 9 Holes $55 Family Guest Fees (Parents, In-Laws, Siblings, Adult Children) 18-Holes $50 | 9 Holes $27.50 Junior Guest Fees (18 & under) 18-Holes $45 | 9 Holes $25 Unaccompanied Guest* (18-Holes only) $200 *Must be arranged in advance and approved by the Golf Professional Staff.
• On-Course Playing Lessons • Golf Clinics and/or Golf Schools
BOB WAMPLER
• Manufacturer Demo Days
Head Golf Professional
• Club Fittings • Club Repair
bob@cattailcreekcc.com ext. 222
PRACTICE FACILITIES • Driving Range • Short Game Area • Learning Center • Putting & Chipping Greens
TOURNAMENT CLUB MEMBERSHIP What is it? The Cattail Creek Tournament Club (TC) is a simple, cost-savings benefit to Members who anticipate participating in at least 3-4 Cluborganized golf events. As a new Golf Member, you have a complimentary TC membership for your first season. The price covers registration costs for many singular and season-long events that are geared towards all genders and skill levels. Standard cart fees apply. Those who do not opt into the TC may still participate in events at their advertised singular costs. For more information on included events, refer to your Sports Book. Family Golf $275
WEEKEND & HOLIDAY LOTTERY What is it? On weekends and holidays, a lottery request system is used to fairly assign Member starting times prior to 11:00 a.m. Weekend lottery requests must be submitted via the standard online tee system by Thursday at 5:00 p.m. for the upcoming weekend.
CELL PHONES Text messaging is acceptable on the Golf Course and practice areas. Please limit verbal cell phone usage to the Lower Patio and the parking lot.
GUEST POLICY Guests may play one time per 30-day period by paying current guest fees, charged to the Member’s account. Cattail Dining and Social Members are considered to be Guests and must be accompanied by a Golf Member and abide by the standard golf Guest policy.
Individual Golf $195
HOW DO I GET A HANDICAP?
PACE OF PLAY
To obtain your username and password, or to get set up with a handicap, please contact the Golf Professional Staff.
A time of 4 hours and 15 minutes or less is acceptable pace-of-play for 18-holes.
STARTING TIMES How to make a starting time • Online via the ‘Golf & Green’ tab - click ‘Make a Start Time.’
THE GREEN BLOG Chris Harriman, Course Superintendent, maintains an informative weekly blog on our website. A link to it is provided in our Friday morning ‘Weekly Update’ emails.
• Call the Professional Shop (ext. 221) • Stop by- we would be happy to assist you! CHRIS HARRIMAN Golf Course Superintendent Chris@cattailcreekcc.com ext. 250
SCAN ME
with your smart phone to check out the Green Blog!
Please keep these general guidelines in mind when enjoying the Golf Course: • Concentrate your golf cart traffic in the fairways, making gradual turns, and always keep in mind that you are driving on a living plant. • Cart traffic is restricted to the cart path on holes 5 and 6, as well as the par 3’s. • Small white and black posts will indicate some entry and exit points on and off the fairways. • Replace your divot, when possible. • Pick up your broken tees and fix your ballmark (and one other, if you can). Ballmark repair tools are provided by the Golf Shop and the Golf Professional Staff can advise you on the proper way to use them.
TWO GOLF
TWO GOLF
DRESS CODE Adults and Juniors are expected to abide by the dress code guidelines on the Golf Course and on all practice areas. Members are responsible for informing their guests of the dress code guidelines in advance. Unacceptable: • Graphic T-shirts • Untucked shirts
CATTAIL CREEK WOMEN’S GOLF ASSOCIATION What is CCWGA? The CCWGA promotes women’s golf at the Club and encourages all women Golf Members to experience the enjoyment derived from playing golf. The cost to join CCWGA is included in the Tournament Club, or $50.
• Hats worn backwards or sideways
UNIQUE GOLF EVENTS
• T-shirts
Founder’s Cup – Four Ball match play with a partner, random seed position - season long event.
• Tank Tops • Hooded sweatshirts • Numeral Sport Jerseys • Denim (of any color) • Cut-off, Cargo, Bicycle or Sport Shorts
Acceptable: • Slacks • Golf Skirts and Skorts • Golf Shorts • Rain Gear • Collared Shirts (Must be tucked in at all times) • Jewel-Neck Shirts • Sleeveless Shirts for Women (shoulder width 3”) • Hats worn in the forward facing position • Cotton/polyester mock turtleneck (neck band 1 1/4”) Additional dress code guidelines: • The changing of shoes/clothes in the parking lot is not permissible and should be done in the Locker Rooms. • Shirt tails must remain tucked in at all times. • Hats must be worn with the bill facing forward, and are not permitted inside the Clubhouse. • Proper footwear is required while on the Golf Course.
Men’s Hiahleah – This three day event includes 36-Holes of golf, pairings party, and stag Dinner. Pairings determined by an ABCD Blind Draw. Cattail Cup – A Ryder Cup-style format that includes a live draft by team captains followed by four 9-hole matches (both team and individual). An annual sell-out! Men’s Special – A pairings party Friday evening with a blind draw for partners, followed by 18 holes Saturday and Sunday. Gentleman’s Invitational – This signature three day event begins with a Practice Round, followed by five 9-hole rounds of golf , as well as a Stag Night, Couples Party, and Championship Playoff. Format is 90% handicap; Four Ball Match Play with strokes off the low handicap in the foursome. Men’s Member-Member – The premier Member event of the season, always held in October, includes 36-holes of golf, and Pairings Party, Stag Night, and Playoff Cocktail Party. Format is 9 holes each of scramble, alternate shot, better ball and aggregate. Men’s & Women’s Club Championship – Format is match play (gross within flights of like handicaps). Championship Flight will have 16 players. All other Men’s Flights will have 8 players and all Women’s Flights will have
4 players. To qualify for the Championship Flight, Members must play on one of the two qualifier days, and then the 13 lowest gross scores will advance to the Championship Flight, with the current Club Champion, Senior Club Champion and Junior Club Champion receiving automatic entry. Purplepalooza Golf Invitational – A friendly 18-hole scramble with contests and prizes, benefitting Pancreatic Cancer Research. Women’s Member-Member – 6-holes each of scramble, alternate shot, and better ball of partners; gross and net divisions, full handicap. Includes a cocktail party following the event.
CATTAIL JUNIOR GOLF How can your children get involved? • Camps • Clinics • PGA Junior League • Junior Interclub • Junior Golf Academy *For more information on each of these, please visit the website or stop by the Golf Professional Shop.
TENNIS
With 7 har-tru Tennis Courts at your disposal, along with plenty of clinics, lessons & junior camps available, there is no excuse not to get the family out for a day of tennis at Cattail! New to the game? No problem! Our Tennis Professionals will get you up to speed in no time – just stop by the Tennis Office for help. TENNIS INSTRUCTION Cattail offers individual and semi-private lessons for men, women, and junior Members. Whether you’re at the beginner level, or an advanced, competitive player, private instruction is extremely beneficial. We also offer numerous camps, clinics and leagues that cater to all levels and ages of players. Private Lessons: Director of Tennis 30 minutes $45 60 minutes $80 90 minutes $120 Semi-Private 60 minutes $45 per person 90 minutes $65 per person Private Lessons: Head Professional 30 minutes $40 60 minutes $76 90 minutes $115 Semi-Private 60 minutes $40 per person 90 minutes $60 per person
COURT RESERVATIONS • All Court reservations must be made online via Cattail Creek’s website before 7:00 a.m. on the day of play. • Check-in at the Tennis Office
USTA TENNIS USTA at Cattail offers three divisions: Adult 18 & Over, Adult 40 & Over, and Junior Team Tennis. We also offer a Tri-Level league in the fall.
GUEST POLICY
ADULT TENNIS CLINICS
Non-Members or Dining Members may play tennis at Cattail Creek as the Guest of a Social or Golf Member, no more than twice per month. Guest fees are charged directly to the Member’s Cattail account.
Tennis clinics at Cattail offer a variety of specific instruction targeted to different ability levels, and are offered throughout the outdoor season. Advance online registration is required, as the clinics typically sell out quickly.
Guest Rates 90 minute Adult Guest $20 90 minute Family Guest $10 (Parents, In-laws, Siblings, Adult Children) 90 minute Junior Guest $17.50 (Includes Pool access)
Personal instruction is a vital component of the weekly clinic program, and therefore each session has a 6-person maximum per court. Adult Clinic Options Cardio Tennis Men’s Top Gun Cardio
BALL MACHINE
JUNIOR TENNIS
A Playmate Ball Machine is available for your practice needs on Court 5. It can be reserved in 30 minute increments, by calling the Tennis Office or by using the online Court Reservation System. A member of the Tennis Professional Staff will set up the machine for you at the start of your reserved time. Members are responsible for gathering all balls after practicing, and for securing the Ball Machine in the storage facility.
Cattail’s goal for all Junior players is for them to be confident and able to compete on their school team or in USTA tournaments. At Cattail Creek, we want to provide that opportunity! Cattail kids can improve their game by participating in: • Camps • Clinics • Junior Summer League
Single Usage 30 minutes $20 60 minutes $30 Ball Machine Club Family $299 Individual $200
CATTAIL CREEK WOMEN’S TENNIS ASSOCIATION What is CCWTA? The Association (CCWTA) promotes the social aspect of tennis among the women of Cattail Creek; players at all levels are encouraged to participate. Throughout the season, CCWTA hosts a number of both daytime and evening socials to accommodate the various scheduling needs of our Members. The cost to join CCWTA is $25.
CHRIS COZZILLIO Director of Tennis chris.cozzillio@cattailcreekcc.com ext. 265
TENNIS FAQs How do I get started in Tennis at Cattail if I’m a beginner? Stop by the Tennis Office during normal operating hours and speak with one of the Tennis Professionals. They will get you set up with all the items you need and also schedule a private lesson, clinic, etc. Does it cost anything for my family to go out & play on the courts? Social & Golf Members have full access to the Tennis Courts included in their Membership and may play whenever they wish. Make sure to make a Court reservation before coming out!
THREE TENNIS
POOL FAQs Can my young children wear swim diapers in the main pool? Yes! The Pool allows Cattail Kids who aren’t potty-trained yet to wear swim diapers in the main pool, as long as they are accompanied by an adult. Can we bring rafts and inner tubes into the pool? Only pool-approved balls, toys & noodles are permitted in the pool. Rafts & inner-tubes are not.
FOUR POOL
POOL Cattail Creek’s pool facility is perfect for a day of relaxing, entertaining the kids, hosting your child’s birthday party or even getting some exercise in by swimming laps! Equipped with plenty of chairs and umbrellas, there is always a spot for your family to lounge or grab a bite from the Pool Café. No towels needed!
POOL HOURS
Sunday - Thursday, & Holidays 11:00 a.m. - 8:00 p.m. Friday and Saturday 11:00 a.m. - 9:00 p.m.
The Pool season runs Memorial Day weekend through Labor Day weekend. During the season, the Pool is open 7 days per week. While Howard County Public Schools remain in session, prior to summer break, the Pool will stay closed on Mondays.
POOL CAFÉ All food and drink consumed at the Pool facility must be purchased from the Pool Café. The Pool Café offers friendly service for Lunch and Dinner and everything in between. Café Hours Sunday - Thursday, & Holidays 11:30 a.m. - 7:30 p.m. Friday and Saturday 11:30 a.m. - 8:30 p.m.
GUEST POLICY
REGISTRATION
CATTAIL CREEK CROCS
Members are required to always check in before entering the Locker Rooms. Members are asked to register all Guests. Pool towels are provided at check-in for your convenience.
The Crocs are “not your average” swim team. We are in search of swimmers who want to have fun while building self-esteem, proper swimming technique, personal best times, team spirit and sportsmanship!
SWIM LESSONS Private Lessons
Eligibility
Enhance your child’s self-confidence, water safety, and swim technique with 30 minute swim lessons.
Crocs - Ages 7 - 18
Private Lesson $30 Semi-private (2 children) $35
• Able to float on their back for 15 seconds
(Additional charges apply if more than 2 children in a lesson)
• Able to comfortably swim the length of the pool (25 meters) Junior Crocs - Ages 5 and 6 • Comfortably exhale while their face is submerged in the water
Guests are always welcome when accompanied by a Cattail Creek Member.
• Doggie-paddle for 15 yards
Guest Rates $12 per person, per day
Cost
$6 per person, for family guests (Parents, In-Laws, Siblings, Adult Children)
• Able to float on their backs for 10 seconds $170 per child.
FITNESS The Fitness Center at Cattail is much more than what is inside its four walls. With our 6-week Boot Camp classes, personal training and golf fitness classes, -our fitness instructors will have you out of your gym comfort zone!
THE FITNESS CENTER
PERSONAL TRAINING
Access & Hours
60 minute Personal Training Sessions
7 days a week 5:00 a.m. - 11:00 p.m.
Individual $75
Members must have a digitally signed liability release form on file with the Membership Department in order to use the Fitness Center.
Semi-Private (2-4) $95 (divided evenly between participants)
Contact the Membership Department to activate your personal access code (ext. 233).
Who can use the Fitness Center? Members age 16 and older are permitted to use the Fitness Center independently. Members ages 13-15 may use the Fitness Center only with a supervising adult or independently once they complete the youth certification program with the Senior Fitness Instructor.
GUEST POLICY Non-local houseguests who do not permanently reside within 50 miles of the Club may work out in the Fitness Center with their host Social or Golf Member, permitted a Fitness Guest form has been submitted via the Club’s website at least 24 hours in advance. The form must be submitted each time a Member wishes to bring a non-local guest to the Fitness Center. There is a $15 Fitness Guest Fee assessed per person, per visit. A Member may bring a maximum of two non-local guests to the Fitness Center at a time.
There is a discount given for doing more than 1 session/week.
BOOT CAMPS Cattail’s Boot Camps are suitable for all fitness levels, from experienced to beginner! No two workouts are the same; resistance training, body weight exercises, calisthenics, running, partner workouts, and circuit training are incorporated. $120 for each 6 week session Register online for available winter, spring, summer, and fall 6-week sessions
FITNESS FAQs Are there ever wait times for equipment? Cattail’s Fitness Center has busy times just like any other gym. Mornings before work and mid-morning, along with after-work hours can bring in more Members, but wait times are not typical.
FITNESS
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MIKE MCKEE Senior Fitness Instructor mike.mckee@cattailcreekcc.com ext. 249
BILLING & COMM.
BILLING Cattail makes taking care of your Club bill easy – sign up for online payments through our website or set it up through your personal bank. If you ever have a question or concern regarding your bill, our accounting department will be happy to accommodate you (see contact information below).
SIX
BILLING What? Early each month, you will receive a statement that reflects the coming month’s dues and the past month’s charges. Where? The monthly statement will come to your home address, your email, or both, depending on your selection when you completed your Membership application. This selection can always be updated - just contact the Accounting Department. When? Payment for monthly balances is due by the 20th of each month with a 5 day grace period, after which a late fee of 5% will be charged to your account. How? The statement is payable by setting up online payment through your bank’s website or the Club’s website (see below for instructions on this).You may also mail or drop off a check if you would prefer.
BILLING FAQ’S
BILLING FAQ How are dues billed? Cattail bills your monthly dues one month in advance. For example, when you receive your January statement, it will bill the February dues. When does my Food & Beverage Minimum begin & what does it include? Your F&B Minimum begins the first full month after you join, and it includes food and non-alcoholic beverages. Alcohol, service charge, and taxes are not included.
Log into the website and select the ‘My Billing & Statements’ option under the ‘My Account’ tab.
Select ‘Bill Pay’ on the left-hand side, which will bring you to the screen above. Enter the required information. You can set up for a one-time payment or a recurring monthly payment. It typically takes 5-7 days for funds to reach the Club once the payment is generated.
If you ever have a question regarding your bill or a specific charge, please contact Tony Haynes, Club Controller. tony.haynes@cattailcreekcc.com ext. 232
COMMUNICATIONS Cattail Creek prides itself on communicating up-to-date information with its Members, whether it is through Club email, the website, Facebook, Instagram, or blogs. You can even sign up for text alerts to receive notifications of closures on the Course, at the Pool, or on the Courts due to weather. Our new Cattail App puts making reservations, tee times, or an online payment right at your fingertips.
WEBSITE LOG-IN Our website has a private-side for Member use. We make our site easy-to-use and run all of our online reservations through the site. Select ‘Member Login’ (viewed to your right) and enter your personal username and password.
EMAIL OPT-IN’S How do I sign up to receive Cattail Creek emails? Log in to the Cattail website with your username & password. Visit the “My Opt-In Email Groups” page under the heading “My Account.” Check off the boxes next to the groups you wish to be kept up-to-date on, and then update your groups.
TEXT ALERTS We use text messaging to communicate closures and important announcements about the Club’s facilities in some areas of Cattail, and we would like to eventually implement the procedure across the board. Please follow the below instructions to set yourself (and other family members) up to receive the messages. 1. Log into the Club’s website. 2. Once in the ‘Member’s Only’ site, scroll over the second navigation tab, ‘My Page.’ Click on the option ‘Member Directory.’ 3. Click on the third top navigation tab in the directory, ‘My Profile.’ 4. Approximately halfway down the page with your editable personal information, you will see your username/password and registered email address(es) listed. Directly below this information is a line called ‘Text Messaging Address.’ Click ‘edit’ and a box will appear that will prompt you to choose your cell phone service provider. Next, you will be prompted to enter your cell phone number. You will immediately be sent a text message with a code. Enter the code into the code box on the computer screen, and this will complete the registration process. *As only one cell phone can be registered per user profile, we strongly recommend that each spouse log in to his/her own profile and register their own cell phone for text messaging.
THE CATTAIL APP Download the Cattail App wherever you get you Appa - just search “Cattail Creek.” Once you have downloaded the App, log in with your personal username and password. The Home Screen allows you to do a number of things, including making a tee time viewing the Club Calendar, visiting the Member Directory, and paying your bill online. Don’t miss out on someadditional items under “Menu” button on the top lieft-hand side of the Home Screen. Be sure to visit your Member Profile and update your picture.
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Contact Us Cattail Creek is located at: 3600 Cattail Creek Drive Glenwood, Maryland 21738 Membership is more fun with your friends! For Membership inquiries: Gabby Forte Membership Marketing Director 410.489.4653 ext. 233 gabby@cattailcreekcc.com
Eldersburg Mt Airy
70 Ellicott City
97
270
32
Columbia 95
Olney
Rockville
29
695
CLUB PHONE EXTENSIONS Main 410.489.4653 Restaurant Reservations ext. 243 Restaurant Carryout ext. 244 Golf Shop ext. 221 Tennis Office ext. 405 Tennis & Fitness Pro Shop ext. 390 Pool Front Desk ext. 229
495
VISIT US ONLINE www.cattailcreekcc.com facebook.com/cattailcreekcc facebook.com/cattailcreekcountryclub facebook.com/cattailcreektennis instagram.com/cattailcreekcc