Nicola fortin emergensys cabs 2014 investing in technology and in public safety to boost economic gr

How does investing in ICT within Public Safety can increase life quality and economic prosperity in Africa?

Canada-Africa Business Summit Toronto, September the 17th of 2014

What if‌ #...we could buy you time? #...we could keep you in command and control? #...we could cover your back?

Our mission

Making people feel safer.

How do we do that?

We develop dispatch and management systems.

CAD: Computer aided-dispatch

IERS: Integrated Emergency Response System

IERS:

=

Objectives of an Emergency Response System

 To save lives and to limit property damage as a result of : crimes, accidental occurrences, natural disasters, acts of terrorism, etc.  To improve the overall quality of life of the Citizens  To attract investments

What is an Integrated Emergency Response System

911

IERS Witness

7

WHAT IS A CAD SYSTEM?

Structured and complex information system Decision aid tool to recommend appropriate resources Used for tracking events, people, vehicles and other resources Powerful management and reporting tool

What does it look like working with a CAD?

IERS 9

What does it look like working with a CAD?

Benefits of a CAD system  Improves efficiency and response time  Improves the quality of information and therefore the quality of decisions  Improves interactions and collaboration between agencies  Allows to access, share and process information from computer and communications devices from anywhere and at anytime  Provides valuable data for management and operations analysis  Reduces costs of operation

 Shows objective evidence of Government commitment to better serve their citizens

During the event  Immediate localization and evaluation of the situation ;  Automatic call check (collision);  Instantly select the best available resource for the situation based on recommendation protocol;

 Dispatch all required units;  Warns of any potentially dangerous situations (ex.. hazmat, prior history, red flag locations, etc.) ;  Real-time, on-line awareness of the event in progress and status of the assigned resource;

After the event  A full and detailed intervention report can be made available with chronology of events ;

 Just one computerized file is subsequently generated for all required follow-ups and references  A large number of statistics, graphics or analysis can be generated ;  Any modifications or corrective measures can be easily entered by the authorized personnel.  No case or file can be ignored or lost ;

Malaysia (MERS 999) Malaysian Emergency Response System (9-9-9) 30 millions people 26 millions calls/year

3 primary call taking centers 140 secondary dispatching centers 1 National Training Centre

Topology of the Malaysia’s IERS

Your gains

# Personal gains

#stressless #effortless #morefocused

# Strategic gains

Time

No CAD

With CAD Response

# Financial gains

# savingbaby # priceless!

Harold Heckle, Baby Rescued From Drains In Alicante, Spain, Huffington Post, Madrid, 06/23/13

Case Study # MontrĂŠal, CANADA, March 4, 2011

#Fire Van Horne St.

#2 minutes too late = 2 deaths

Van Horne Ave Fire claims 2nd victim, CBC, http://www.cbc.ca/news/canada/montreal/story/2011/03/04/woman-dies-after-apartment-fire.html

Case Study # MontrĂŠal, CANADA, 2011 Annual Report

#EMS Organization #improved time response # from 9,03 min to 6,65 min

Urgences SantĂŠ, 2011 Annual Report, http://www.urgences-sante.qc.ca/

Elements of an IERS Political willigness

Telecomunications:

$$$

•One single emergency number (ex. 911,999, 112)

Know-how

•IP Network

SOPs

Public Safety Agencies’ buy-in

•Wireless (voice and data)

(Standard Operational Procedures)

• ALI/ANI Structure • GPS

• Police Department • Fire Department • EMS Department

IERS

• Civil Defense • etc

Technology

Training

(GIS)

The 3 most important elements of an IERS

 1. Political Willingness  2. Political Willingness  3. Political Willingness  4. $$$

Financing an IERS  1. CAPEX vs OPEX  2. Financing means – Dedicated Public Budget – New and dedicated Revenue sources: • Phone line fees • Universal Tax – Hybrid solution – PPP

Conclusion  1. The safer, the more economically attractive  2. Technology can leverage the action of the Public Safety Agencies – Response time – Quality of the response – Money investments

 3. Technology can give more transparency to the governments, showing to the citizens concrete actions, where their taxes go and also keeping many police officers from doing corruptions just by loging all their activities, especially their ticketing activities.