Consultants Corner Aug-Sep 2013

Consultants’ Corner A Bi-Monthly e-Journal from

Issue 82 | Aug-Sep 2013 | Page 1– 13

What’s Inside...

Emotional Intelligence -

A Key to Success!

Emotional Intelligence - Self Evaluation Spiritual Intelligence - An overview

2

Consultants’ Corner

From the Editors

In this Issue

3

Emotional Intelligence - A Key to Success!

Importance of Emotional Intelligence for your success

5

Emotional Intelligence - Self Evaluation An evaluation questionnaire to measure your EQ

7

Spiritual Intelligence - An overview Introduction to the concept of Spiritual Intelligence

The primary reason for a man‟s dominance in the living world is his intelligence and his capacity to think. Human intelligence has progressed over a period of time. Initially, his cognitive skills (IQ) were considered to be of paramount measure of his efficiency. But in the age of complex organisational hierarchy and structure of large scale businesses and huge corporations, demand for managing resources; especially human resources became a critical skill.

Managing employees and increasing their performance was considered far more important than the cognitive skills (IQ). Thus, Emotional Intelligence (EQ) became the next benchmark. Emotional Intelligence in simple words is the ability to perceive, control and evaluate emotions. This issue of

Consultants’ Corner

11 12

What’s up at NCRCL??

All events and birthdays at NCRCL

has covered the concepts of Emotional Intelligence and Spiritual Intelligence. The concepts of Emotional Intelligence, its importance and the ways and methods to develop it are given in articles on this topic.

A person with a developed Emotional Intelligence moves to the next level of understanding and that is called Spiritual Intelligence. Spiritual Intelligence (SQ) encompasses both the Cognitive Intelligence (IQ) and Emotional Intelligence (EQ). Since SQ is an extension of the EQ, a basic understanding about this subject is presented and we hope it would be appreciated by the reader.

An Exclusive Talk Quiz Corner

Readers’ Corner “Those of you who know me, know that I am quick at pointing out whatever I don't like. Well, I like very much this issue of CC and I sincerely congratulate Dr. RS Murali both for his insight into the 3PT methodology for implementing policies and for the overall tenure of the newsletter, which is continually improving. At Government I am currently concerned with the upward path to Policy, which is how to build it, most aptly from consensus, so I appreciate Murali's contribution to the indispensable downward return to people.”

-Jordi Griera

If you have any comment/suggestion for the editors, please write to us at cc@ncrcl.com. Your views and comments on articles featured here are also welcome!

Good habits are worth being fanatical about.”

- John Irving

The reach of Consultants’ Corner is growing by each day. To evaluate the readership and their response to the articles we had introduced a poll on myncrcl.com called “Best Article”. The poll results of the articles published in the previous issue is given in this issue.

The editorial team fervently thanks all the readers for their response. The response, though not overwhelming, is a huge motivator for the writers to contribute original, well researched articles. We request all the readers to actively participate in the poll which will be a regular feature henceforth.

As always the Editors request you to give your views and suggestions on any aspect of

Consultants’

Corner. The Editors would respond to the suggestions and views of the readers personally and would publish all the views and suggestions received from you.

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Consultants’ Corner

Emotional Intelligence - A Key to Success!

“EI is important to both individuals and organizations. Research indicates a strong correlation between emotional intelligence and individual job performance”.

Introduction Emotional intelligence, alternatively known as EI or EQ, reflects an individual‟s ability to deal with daily environmental challenges. Understanding and measuring EI helps predict success in life, both in professional and personal pursuits. EI competencies include empathy, intuition, creativity, flexibility, resilience, stress management, leadership, integrity, happiness and optimism, as well as intrapersonal and interpersonal communication skills.

Emotional intelligence is a concept based on a long history of research and theory in personality and social psychology.

While the theory and practice of EI continues to evolve, the central premise that social and personal competencies are vital for a productive life remains a common theme throughout each model.

EI‟s is important to both individuals and organizations.

Research indicates a strong correlation between emotional intelligence and individual job performance.

By emphasizing emotional intelligence in hiring, teambuilding and training programs, senior management and human resources professionals can improve decision making, problem solving and the ability to cope with change among employees

Emotional intelligence is an essential part of a person Emotional intelligence explains a fundamental element of behaviour that is unique from a person's intellect.

One cannot determine someone's IQ based on their EQ and vice versa. Intelligence is how quickly a person absorbs new information. Personality is the style with which a person approaches the world. Such as what motivates him/her and the people and situations that give him/her energy (versus those that drain it). One example of this is the tendency we all have to be introverted or extroverted. Personality and IQ do not change much throughout a person's life.

Emotional intelligence is unique because it is a flexible skill that can be improved with practice.

Anyone can develop a high degree of emotional intelligence.

The Role of Organizations

Emotional

Intelligence

in

Workplace is an ideal environment for people to develop their social and emotional skills, as individuals are motivated to develop those capabilities in pursuit of success and promotion. Hence EI is very relevant to employees.

Contd on next page...

He who obtains has little. He who scatters has much.

- Lao Tzu

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The concept is equally important to employers, as their bottom-line productivity rests on the emotional intelligence of the whole organization. When executives and employees work to improve capabilities in areas in which they are weakest, it benefits the entire organization, improving communication and increasing productivity.

The consequences due to neglect of emotional intelligence in an organization can be devastating to productivity and bottom-line business results.

Breakdowns in internal communication that produce confusion, uncertainty, hostility and reduced productivity are just a few of the factors organizations face if they do not actively pursue a strategy of fostering emotional intelligence in the workplace.

Successful organizations today strive to reap the benefits of becoming more emotionally intelligent by improving performance of employees and executives, building strong teams and driving productivity.

Consultants’ Corner Reduce Stress  Realize when you‟re stressed

Techniques to improve EI

 Identify your stress response  Discover the stress-busting techniques that work for you Recognise & manage emotions  Be aware of your emotions  Understand how they influence your thoughts and actions Connect to others using non-verbal communication  Simultaneously relax and energize yourself  Make eye contact  Pay attention to non-verbal cues Use 'humor & play' to deal with challenges

Emotional Intelligence dictates Performance

 Take hardships in stride

Emotional intelligence has a massive impact upon personal and professional success. Researchers have measured the EQ of close to a million people (Emotional Intelligence 2.0. by Travis Bradberry & Jean Greaves) and found that this skill accounts for 58% of performance in all t yp e s of j ob s.

Emotions are the primary driver of our behaviour. Working to improve people's emotional intelligence results in improvements in many areas of their behaviour. It has been observed that more than 90% of top performers in organisations have high EQs.

 Smoothen differences

Emotional Intelligence can be increased with practice

Good to read!  Emotional Intelligence 2.0.

Bradberry & Jean Greaves

The essential skills of emotional intelligence can be learned by anyone, at any time. There is a difference, however, between learning about emotional intelligence and applying that knowledge to life. This is especially difficult when we become overwhelmed by stress, which can hijack our best intentions.

We have to experience and practice certain skills in our everyday life to continually improve our EI/EQ. Some techniques and tips to improve Emotional Intelligence are given above.

 Be creative Resolve conflicts positively and with confidence  Stay focused in the present.  Forgive  Choose your arguments wisely  End conflicts that can't be resolved

Conclusion As a society we tend to overlook soft skills and psychological aspects of dealing with people especially at work. EI is a very significant concept that will help improve people and in turn organisations' performance. Emotionally intelligent organizations maximize potential for business success and increase productivity because people in these organizations share more powerful connections.



by

Travis

Approaches to emotional intelligence developed by Reuven BarOn, Daniel Goleman, and Jack Mayer, Peter Salovey and David Caruso.

Ms. Praveena K R can be reached at praveena@ncrcl.com

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Consultants’ Corner

Emotional Intelligence - Self Evaluation David Caruso: “It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head -- it is the unique intersection of both.”

--From (“Emotional What?”)

Emotional Intelligence (EI) is the ability to understand and manage our emotions in a positive way. EI virtually impacts all aspects of our daily lives. It is a fact that, it is not the smartest people who are the most successful or the most fulfilled in life. We probably know people who are academically brilliant and yet are socially inept and unsuccessful at work or in their personal relationships. Intelligence Quotient (IQ) isn‟t enough on its own to be successful in life.

Yes, your IQ can help you get into college, but it‟s your EI that will help you manage the stress and emotions when facing your final exams.

activities. Emotions help prioritize what we pay attention and react to. We generally respond emotionally to things that garner our attention.

Understanding Emotions: The emotions that we perceive can carry a wide variety of meanings. If someone is expressing angry emotions, the observer must interpret the cause of their anger and what it might mean.

Managing Emotions: The ability to manage emotions effectively is a key part of emotional intelligence.

Regulating emotions, responding appropriately and responding to the emotions of others are all important aspects of emotional management.

Emotional awareness helps you to:

Developing Emotional Intelligence While some researchers suggest that emotional intelligence can be learned and strengthened, others claim it is an inborn characteristic. Peter Salovey of Yale University and John D. Mayer psychologist at the University of New Hampshire have done extensive research in EI and have proposed a model that identifies four different factors of emotional intelligence: Perceiving Emotions: The first step in understanding emotions is to accurately observe them. In many cases, this might involve understanding nonverbal signals such as body language and facial expressions.

Reasoning with Emotions: The next step involves using emotions to promote thinking and related

 Recognize who you are, what you like, what you don‟t like and what you need  Understand and empathize with others  Communicate clearly and effectively  Make wise decisions based on the things that are most important to you  Get motivated and take action to meet goals  Build strong, healthy and rewarding relationships

Importance of EI in the Workplace EI abilities separate the most successful workers and leaders from the average. This is especially true in roles like the professions and higher level executives, where everyone is about as smart as everyone else, and how people manage themselves and their relationships gives the best and edge.

Contd on next page

Life is your art. An open, aware heart is your camera. A oneness with your world is your film.

- Ansel Adams

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Consultants’ Corner

In one of the articles in the Harvard Business Review „What makes a Leader‟ Daniel Goleman, who first brought the term “emotional intelligence” to a wide audience with his 1995 book of that name, states the five attributes to develop EI in Workplace namely: 1. Self Awareness – the ability to recognize and understand your moods and emotions 2. Self-Regulation – the ability to control or re-direct disruptive impulses and moods 3. Motivation – a passion to work which goes beyond money or status 4. Empathy – the ability to understand emotional makeup of other people 5. Social Skills – proficiency in managing relationships and building networks EI in Schools There is a stress from the experts in the field that EI should be made a part of curriculum in schools. A meta-analysis of more than 200 separate studies that compared students with emotional intelligence-based programs and those without them found that positive behaviour increased 10 percent, negative went down 10 percent, and academic achievement scores jumped up 11 percent.

Evaluating your emotional awareness Give yourself a small test to test your EI. 1. I am usually aware from moment to moment of my feelings as they change. a. Strongly disagree b. Disagree c. Neither agree nor disagree d. Agree e. Strongly agree 2. I think before I act a. Strongly disagree b. Disagree c. Neither agree nor disagree d. Agree e. Strongly agree 3. I am impatient when I want something a. Strongly disagree b. Disagree c. Neither agree nor disagree d. Agree e. Strongly agree 4. I am very good at handling myself in social situations a. Strongly disagree b. Disagree c. Neither agree nor disagree

a. Agree b. Strongly agree 5. When I am in a bad mood I make a strong effort to get out of it a. Strongly disagree b. Disagree c. Neither agree nor disagree d. Agree e. Strongly agree 6. I accurately read others moods and non-verbal clues a. Strongly disagree b. Disagree c. Neither agree nor disagree d. Agree e. Strongly agree 7. I encourage a friendly and cooperative climate in groups and Organizations a. Strongly disagree b. Disagree c. Neither agree nor disagree d. Agree e. Strongly agree 8. I listen attentively to others a. Strongly disagree b. Disagree c. Neither agree nor disagree d. Agree e. Strongly agree 9. I am aware of my own strengths and weaknesses a. Strongly disagree b. Disagree c. Neither agree nor disagree d. Agree e. Strongly agree 10. I have close friendships with many people a. Strongly disagree b. Disagree c. Neither agree nor disagree d. Agree e. Strongly agree If majority of your answers are: Option a. then very low EQ; option b. then low EQ; option c indicates room for improvement; option d. then high EQ & option e. then very strong EQ.

Padmaja J can be reached at padmaja@ncrcl.com

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Consultants’ Corner

Spiritual Intelligence - An overview At the beginning of the scientific study of intelligence in the early 20th century, the definition of intelligence was restricted to intellectual intelligence (IQ). This narrow definition of intelligence prevailed until the mid 1980′s, when emotional intelligence (EQ) was identified as another dimension of intelligence of equal, or even greater, importance. Recent advances in psychology and neuroscience identified Spiritual Intelligence (SQ) as a further dimension of intelligence that is even more significant. SQ governs IQ and EQ, and is therefore the senior dimension of intelligence.

Spiritual Intelligence (SQ) is the ability to behave with wisdom and compassion while maintaining inner and outer peace, regardless of the situation. In simple terms, it is the ability to shift from the perspective of our ego-activated self and see and act from our higher self, our higher or nobler nature. SQ is distinct from IQ and EQ neurologically. IQ and EQ are primarily localised in opposite hemispheres of the brain, whereas SQ is associated with whole-brain activation (as shown in figure). It combines part-brain functions from both hemispheres into the integrated field of the whole brain.

Table 1: Emotional Intelligence Skills

Spiritual Intelligence and Emotional Intelligence

SELF AWARENESS

OTHER AWARENESS

• Emotional self-awareness*

• Empathy*

Emotional Intelligence is actually a large collection of skills in a person.

Goleman and Richard Boyatzis have grouped these skills into four Quadrants as shown below in Table 1.

• Accurate self-assessment

• Organizational Awareness

• Self-confidence

• Service Orientation

SELF MANAGEMENT

RELATIONSHIP SKILLS

The process of developing Emotional Intelligence skills is sequential. For example, a person who intends to develop EQ shall need to have Emotional Self Awareness (Quadrant 1) before he can develop Emotional Self Control (Quadrant 2).

• Emotional Self-Control

• Developing Others

• Transparency

• Inspirational Leadership

(honest/trustworthy)

• Influence

• Adaptability

• Change Catalyst

• Achievement Orientation

• Conflict Management

• Initiative

• Teamwork & Collaboration

• Optimism *Some degree of these skills are needed to begin SQ development

Contd on next page

Never become so much of an expert that you stop gaining expertise. View life as a continuous

learning experience.

- Denis Waitley

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Emotional Intelligence (EQ) and Spiritual Intelligence (SQ) are related to each other. We need some basics of EQ to even start our spiritual growth.

Some degree of emotional self awareness and empathy is an important foundation for developing SQ. Then, as our spiritual growth unfolds, there would be a strengthening of EQ skills – which would further reinforce and assist the growth of SQ skills.

The skills of SQ are also similar to EQ‟s four quadrant model.

The SQ skill quadrant table al so kn o wn a s Ci n d y Wigglesworth Model is given in Table 2 below. The four quadrants and 21 SQ skills can be considered a “step up” from the four quadrants and 18 EQ skills mentioned in Table 1.

Consultants’ Corner Table 2: Spiritual Intelligence Skills

HIGHER SELF/EGO SELF AWARE- HIGHER SELF/EGO MASTERY NESS  Commitment to spiritual growth  Awareness of own worldview  Keeping Higher Self in charge 

Awareness of life purpose (mission)



Awareness of values hierar-  chy



Complexity of inner thought



Awareness of Ego self / Higher Self



Living your purpose and values



Sustaining your faith Seeking guidance from Spirit

UNIVERSAL AWARENESS  

SOCIAL MASTERY/SPIRITUAL PRESAwareness of interconnected- ENCE ness of all life



Awareness of worldviews of others

A wise and effective spiritual teacher/mentor



A wise and effective change agent



Breadth of time/space perception



Makes compassionate and wise decisions



Awareness of limitations/ power of human perception



A calming, healing presence

 Being aligned with the ebb and The skill sets of the four  Awareness of Spiritual laws flow of life quadrants for SQ reflect the  Experience of transcendent vertical move toward less ego oneness and greater expansion of a wa r e n e ss ( e . g . O t h e r Developing spiritual intelligence is a requirement if we Awareness quadrant EQ skills are narrower in scope want to access the highest stages of adult than Universal Awareness SQ skills). development and become truly mature leaders – leadIntelligence and Leadership ers ready for the challenges we face.

Leaders need four intelligences to optimize their Developing Spiritual Intelligence personal and organizational performance: Cognitive Learn to insert a pause between a stimulus and your Intelligence (IQ), Emotional Intelligence (good response. A great way to practise this is to think of the interpersonal skills), Physical Intelligence (taking care people who irritate you or where something happens of the body so it can support all the other and you have a robot like reaction that comes from a intelligences) and Spiritual Intelligence. habituated, defensive ego based way of thinking.

The world has become more complex and more Instead try pausing and taking a long slow breath. interdependent. Making decisions that consider just Then choose to respond from your highest self. the leaders‟ financial compensation (e.g., getting the biggest bonus we can) or just the shareholders' Another way of doing this is to ask this question after compensation (maximizing profit) gets suboptimal each stimulus: “Is there another way I can do this that results in the long term. This is where higher is more in line with my higher self?” If we could all do intelligence among the four i.e., the Spiritual that – that would be a huge step forward in our Intelligence comes in. The biggest benefit of SQ is spiritual intelligence. that leaders are more likely to find solutions that work in the longer term. The focus shifts to holding a longer Contd on next page...

-term view that preserves the equity value of the company, the long-term earning potential of the Don't be content in your life just to do no company and, crucially, does not destroy relationships wrong. Be prepared every day to try to with other stakeholders.

do some good.

- Nicholas Winton

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Consultants’ Corner Be Authentic. Imagine a camera following you 24/7 recording every action and behaviour because you have been chosen to demonstrate how to live an authentic life. It‟s not about doing things perfectly or pretending to be someone you are not, but simply being authentic and honest.

Measuring Spiritual Intelligence A simple questionnaire designed by Dr. Mark Atkinson, a British Physician, can measure Spiritual Intelligence in a person. The questions, scoring methodology and interpretation of the scores are given below.

Sl #

Below are fifteen statements.

Using the scale below, indicate the extent to which you agreement with each item by choosing the appropriate number. Please be as open and honest in your response as possible.

Strongly agree = 7, agree = 6, slightly agree = 5 neither agree nor disagree = 4, slightly disagree = 3, disagree = 2, strongly disagree = 1

Questions

Score

1

I am only interested in that which is real and true. I crave truth and authenticity

2

I am committed to being free at the deepest level of my being – this commitment is total, everpresent and more important than anything in my life

3

I experience an ever-present compulsion to evolve and to serve the world by being more fully who I am

4

I experience my actions and words being moved by a power and intelligence that seeks to express itself through me

5

I feel a sense of presence and aliveness all of the time

6

In respect of my relationships the way I act and behave reflects my commitment to experiencing the deepest level of intimacy and honesty possible with the people I care about

7

I am proactively facing everything in my life – health, addictions, finances, happiness, work/life balance, career and doing everything I can within my power to bring health and balance to them all. There is no aspect of life that I am not willing to face head on

8

I take total responsibility for the way I am and what I do moment by moment

9

I am actively addressing the consequences of my past experiences (including traumas and emotional wounds) and past behaviours so that I can live life free from the past

10

I am aware of the inherent goodness in life

11

My life reflects my dedication to allowing life to serve the greater good through me

12

I am open to and welcoming all present moment experiences

13

I embrace not knowing

14

I have a constant sense of being whole, connected to all things, but also separate from all things

15

Living with the knowing that everything is an invitation to move deeper into my true nature TOTAL SCORE contd on next page

Educate a boy, and you educate an individual. Educate a girl, and you educate a community.

- African proverb

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Consultants’ Corner

Interpreting Your Scores A score of 100 or more indicates that you have a high level of Spiritual Intelligence. You are experiencing the joy, love and peace and aliveness of being that arises as you surrender wholeheartedly to life.

A score between 80 and 99 indicates that life is awakening up to itself through you. Most people who fall into this category usually have a spiritual practice and interest in personal development and spiritual growth. Keeping in your spiritual integrity and bringing wakefulness and presence into your relationships and your actions throughout the day is probably one of your challenges.

A score less than 80 indicates that your ego-self is currently in charge most of the time. There is plenty of work for you to be doing.

Bibliography: 1.

http://www.drmarkatkinson.com/blog/2011/apr/13/thepower-of-spiritual-intelligence/

2.

http://ww.consciousconnectionmagazine.com/2012/10/ the-twenty-one-skills-of-spiritual-intelligence/

3.

http://www.cbsnews.com/8301-505125_162-57588708/ spiritual-intelligence-your-new-leadership-tool/? pageNum=2

4.

http://www.deepchange.com/system/docs/8/original/ Spiritual-Intelligence-n-Mature-Leadership.pdf

Karthik M V Can be reached at karthikmv@nrcl.com

Opinion Poll Result

Best article in the June-July 2013 issue of Consultants’ Corner The Editorial Team thanks its readers for taking part in this poll. We request our readers to actively participate in this Opinion Poll since the annual best article for CC would be selected based on your votes.

The Opinion Poll is open to NCRCL staff the poll can be accessed on myncrcl.com

Chose a job you love, and you will never have to work a day in your life.

- Confucius

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Consultants’ Corner

What’s up at NCRCL?

An orientation session was held by NCRCL and KIPA Accounts Department Controller‟s office on 31st Jul, 2013

with Training faculty at Karnataka State

Dr. R.S. Murali with Mr.Boatametse Modukanele and with Mr. Ruud Jansen of UNDP PEI during his stint in Botswana on the Scoping of Public Environment Expenditure Review Project for the Government of Botswana.

A training programme on DocuMan 2012 was held on 25th July 2013 for NCRCL staff by the Deltacadd representatives

Birthday wishes

Congratulations S Babajhan was blessed with a baby Boy on 17th July 2013.

Mamtha.D.A - 05th Aug

Karthikeyan - 1st Sep

U.S.Mohanty - 4th Sep

R.S.Murali - 5th Sep

Roopa Kamath - 22nd Sep

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Consultants’ Corner

An Exclusive Talk with Sandya Manohar Sandya Manohar ACA, B.Com

Working as Consultant Support Born on 15th April Email: sandya.m@ncrcl.com Phone No: +91 98847 63697

CC. The meaning of your name.

Sandya: Twilight

CC. What do you most like about a person?

Sandya: Spontaneity

CC. Nickname.

Sandya: Baba, Sandy

CC. What do you most hate in a person?

Sandya: Self pity

CC. Your dream job.

Sandya: A work place that is welcoming with ample growth opportunities

CC. Team work vs Individual work – your comments.

Sandya: Team work – Individuals play the game, but teams beat the odds

CC Your first impression of NCRCL. Sandya: A place where one will be nurtured CC. What personal/emotional characteristic of yours do you want to change?

Sandya: Impulsiveness, mood swings CC. Money or job satisfaction?

Sandya: Job satisfaction CC. Your Stress buster.

Sandya: Food CC. Do you have a small circle of close friends, rather than a large number of friends?

Sandya: Large number of friends

CC. Do you make efforts to get others to laugh and smile?

Sandya: No CC. Your heart rules your head or your head rules your heart?

Sandya: My heart rules my head CC. What kind of special talent do you have?

Sandya: Interpersonal skills CC. What are your hobbies?

Sandya: Reading

1. Who is the man behind Intl Premier Tennis League, inspired by IPL, which has the likes of Murray, Djokovic, Nadal, Serena Williams etc?

2. India Post is one of the applicants for a banking licence. What important criterion of RBI licensing policy does this not satisfy?

3. In the context of sales promotions, what is Math Anxiety?

4. PwC India has allowed „compressed workweeks‟ for their employees. What does this mean?

5. What start up came out of its founder Phanindra Sama unable to get bus ticket from Bangalore during Diwali?

Send in your answers to the editor at cc@ncrcl.com Participants with the correct entry will be awarded with a Recognition Certificate by NCRCL.

Last issue answers. 1. Nawaz Sharif has ordered that no air conditioning will run in govt offices because of power shortage. He has ordered that no govt staff will wear socks ( perhaps it will smell !); 2.Just Dial; 3. Visiting cards; 4. Weaker yen; 5. Eastman Kodak

Our Mission is to apply our professional capabilities with a holistic approach for the happiness of clients, through values and social commitment.

Editorial Board

Contact

Mr. C S Suresh, Executive Director Mr. Ashok Rao, Executive Director

Editors Mr. Kishore D, Consultant Mr. Karthik M V, Consultant

Published by NCR Consultants Limited, Chennai & Bangalore

Email to cc@ncrcl.com

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