Managing Emotions and Keeping the Message at the Forefront of Workplace Communication Mickey D. Best, Ph.D. Seminar Content: Understanding the role of emotion in all messages Learning ways to help yourself and others to keep emotions under control – especially when the situation become intense Techniques for keeping calm when tempers begin to rise Keeping communication exchanges ‘issue-centered’ while monitoring yours and others messages Saying ‘No!’ and ensuring it is perceived as an important message by others Breaking emotional habits that get in the way of communication exchanges Learn to understand your own emotional makeup so you can begin to understand how others read you
What my seminars are like… Participants are asked to interact in skill building exercises Discussion-based Q & A is central to the success of the seminar Length is tailored to the needs of the organization A follow up session can be arranged as an aid to skill building
Mickey D. Best, Ph. D. 1225 East Pleasant Run Rd. #1009 Desoto, TX 75115 Cell - (575)631-5981 bestcommtraining@gmail.com