Pullout section: Riverbay Financials starting on page 9
Getting back to business
Vol. 54 No. 37
Linda Berk
President’s Message
President
Welcome back! The summer is winding down, our children are back in school and family vacations are now recent memories. I hope everyone had an incredible summer with family and friends. Open Board Meeting The Board’s next business meeting will be open, held on Wednesday, Sept. 18, in room 31 of Bartow Center. On the agenda for this evening is our external auditors’, PKF O’Connor Davies, presentation of our most recent audit. In our continued effort for transparency, this is a presentation that should be made to the entire community. I continue to encourage the community to come out and be engaged as we discuss the issues around the corporation. MTA Plans The resistance Co-op City made to the MTA’s new bus plans has proven to be worthwhile. As I said to the community our first night of call to action was that the MTA has woken a sleeping giant. There is power in numbers and in communities coming together and it was (Continued on page 2)
Saturday, September 14, 2019
Riverbay Call Center opens Monday streamlining service calls and improving customer service The Riverbay Call Center will make its grand opening on Monday, Sept. 15, under the stewardship of Ms. Lutitia Matthias, Riverbay’s associate director of Call Center operations, and a seasoned customer service professional with 20 years’ experience managing call centers. “One of the most exciting developments at Riverbay is the hiring of an associate director for the Call Center who comes to Co-op City with impressive experience and a solid vision for what customer service is and how to deliver it to shareholders here,” said Riverbay Board President Linda Berk. “The new call center is going live next week and while it is going to take time to get the center up to full speed, the hemorrhaging will be stopped, and the forward progress and standards will eventually rise to a level of excellence.” “I am pleased to welcome Lutitia to the Riverbay team,” Riverbay Executive General Manager Bob Klehammer said. “Her extensive experience in call center management and staff training is key to our plan to improve customer service in Co-op City. The opening of the call center is the first BY ROZAAN BOONE
Open Board Meeting Set for Wed., Sept. 18, in Bartow Center
Lutitia Matthias, associate director, Riverbay Call Center.
step in this process.” Ms. Matthias has been working for the past 40 days since she came on External Auditors to report to the community board at Riverbay Corporation to ready & flooring options to be decided the Call Center for opening, and training her 13-member staff who will all BY ROZAAN BOONE The Riverbay Board will meet in open session on Wednesday, Sept. be crossed trained to handle Restora18, at 7:30 p.m. in the Bartow Center and shareholders are encouraged tions and Maintenance calls from to attend to hear the external auditors’report on the corporation’s finances. shareholders. In preparation, she has been listening in on phone calls, assess“Transparency is important, but it requires the community's involve- ing phone etiquette and how effectively ment," said Linda Berk, president of the Riverbay Board. "I encourage every shareholder to come out, be engaged (Continued on page 32) (Continued on page 4)
Grounds Dept. spruces up community benches, tree pruning begins Monday Riverbay’s Grounds Department is focusing on additional spruce up activities after a rather hectic summer that saw the community looking better than it has in quite some time. The department has been repairing and painting benches around the development. This project, which began in August, was formerly done by the Maintenance Department. It will continue throughout the winter, according to Grounds Director Mike Ambo, except for when it snows. Working with a 2-member crew for now until more supplies and tools are Benches throughout Co-op City are being repaired delivered, the Bartow Cenand painted by the Grounds Department. Work will ter and Sections 3 and 4 continue throughout the winter, weather permitting. have been completed. Next BY ROZAAN BOONE
Photo courtesy of Grounds Dept.
$1.25
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Photo by Rozaan Boone
Overnight shift for Parking attendants eliminated Corporation actively using technology and current personnel to fill departmental voids; saving jobs & money
As of September 15, garages one through eight will no longer have attendants working the 10 p.m. to 6 a.m. shift. Riverbay employees who once worked the overnight shift have been reassigned to other areas of the corporation, including Buildings, Grounds, and Public Safety – saving their jobs and the community money. According to Riverbay’s Assistant General Manager Warren Mitchell: “The goal is to increase efficiency and overall operations (Continued on page 6) BY TORIEA McCAUSELAND
Councilman Andy King faces additional charges Denies all allegations; says, “They’re all lies.”
New York City Council’s Standards and Ethics Committee has reported that it is investigating new allegations made against Councilman Andy King for his attempts to retaliate against staff amid the formal charges that were made against him last month. According to Councilman Steven Matteo (R-Staten Island), chair of the Council’s Ethics Committee, since the last committee meeting, “…Councilmember King has engaged in additional retaliatory behavior against staff (Continued on page 6) BY TORIEA McCAUSELAND