Tendo - Welcome to the CDI Leadership Exchange

Delivering outstanding quality & financial results.

Tendo’s Quality Documentation Improvement (QDI) application delivers actionable recommendations to improve the accuracy and completeness of documentation for risk adjustment conditions that impact Quality rankings and ratings, value-based care programs, and revenue enhancement.

Our Tendo Insights dashboards offer real-time analytics and reporting that empower decision-making, identify documentation trends, and support provider education. Outcomes include elevated U.S. News & World Report rankings and improved CMS Stars ratings at both the organizational and service line levels.

Looking ahead, Tendo’s 2025 new features will include NLP to identify CC/MCC opportunities, encoder functionality within the QDI application, and a new Ambulatory CDI product focusing on HCC capture.

View Deb’s Webinar

Elevating Healthcare Accuracy and Completeness

Deb Jones, Senior Director of Insights at Tendo

Prior to joining Tendo, Deb served as an Associate Principal at Chartis, a healthcare advisory firm, providing subject matter expertise on CDI, and quality rankings and ratings. Before that role, Deb spent nine years at Brigham and Women’s Hospital in Boston MA, most recently as the Executive Director of Quality. Previous to that, Deb held the role of Director of CDI. Her tenure there was marked by dedication to ensuring the accuracy and integrity of patient medical records through collaboration with quality professionals, clinical teams, finance, and coding experts. Deb is a former member of the ADCIS Leadership Council, and in 2021 was awarded CDI Professional of the Year by ACDIS.

deborah@tendo.com

Trace Zwahlen, Senior Director of Business Development at Tendo

Prior to joining Tendo, Trace served as a Solutions Director at Iodine, where he focused on quality outcomes and clinical documentation improvement. Trace has held positions at leading companies such as Nuance, 3M, and Interlace Health. During this time, he partnered with some of the largest health systems across the U.S., deploying solutions that focussed on quality improvement, transcription services, speech recognition, forms automation, and clinical documentation improvement. trace@tendo.com

ROUNDTABLE TOPIC

Quality Measures & CDI

We will explore different aspects of CDI teams‘ roles and priorities, focusing on both inpatient and outpatient settings. By addressing key questions around workflows, reporting structures, and quality outcomes, the discussion will highlight areas for improvement and ways to enhance current processes.

DISCUSSION POINTS

Does your CDI team focus on inpatient, outpatient, or both, and how does reporting differ across these areas?

What quality outcomes are measured and reported by CDI at your facility, and do you have specific workflows for inpatient quality measures (e.g., mortality reviews, PSI, risk adjustment)?

How is your CDI team incorporating social determinants of health (SDOH) into reviews, and what is your workflow for outpatient CDI, including case prioritization?

What features or improvements are on your wishlist for future CDI so ware?

ABOUT TENDO

Tendo is transforming healthcare through innovative so ware solutions. Founded by Dan and Jennifer Goldsmith, Tendo partners with leading health systems to enhance patient experiences, improve clinical outcomes, and boost e ciency for patients, clinicians, and caregivers. By streamlining healthcare’s complex landscape, Tendo delivers insights that drive better quality, health, and financial results. Following its acquisition of MDsave, Tendo now offers a comprehensive platform where patients can easily search, schedule, pay for, and manage healthcare services with transparent pricing.