GEC_2018_EN by cempalavras.pt

EDITION 13

DIGITAL VERSION GEC 2018

2018

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The great sophistication in contemporary world is causing an endless and voracious search for differentiation, turned up in innovation strategies, supported by the new technologies and by information management, allowing new customisation solutions. These new approaches are facilitated by specific standards, as energy, risk and safety (food or others) management, health at work, anti-bribery management systems, and hospital services standards, pharmaceutical among others. The number doesn’t stop growing!

Note: The author writes per the Old Language Agreement for Portuguese.

e are coming to a new age in which, organisations need to be different, and to use new strategies - some of them disruptiveto keep succeeding. The new standards are a very important valued support by opposition to stagnation of ISO 9001 standard (Quality) which was (and still is) the great globalisation motor of modern trade globalisation. Data analyse goes in this way. This edition contents are characterised by diversity and actuality. The Secretary of State to Citizenship and Equality emphasises the importance of conciliation between professional and family life, which is preconized in modern employment relationship. The arti-

3 EDITOR’S NOTE |

NEW APPROACHES cle about NP ISO 37001 – Anti-Bribery Management Systems, presents to the organisations the importance of bribery prevention and combat. Portugal has a real need of this implementation. The existing standards multiplicity may be an important ally to United Nations 2030 Agenda (Sustainable Development Goals), as the author refers. Should be read with special attention the WSQ study (World State of Quality), that is published and which is a good contribution to understand the “quality condition” in 110 countries. We close this edition with the publication of the usual Certification Barometer. I thank the authors, certifying organisations and participant companies that have a great contribution to Gec’s edition, but I want to express a special thanks to Eng. Ricardo Fernandes (IPQ) who left us recently and was since the beginning and unconditional Gec’s supporter, participating in several editions and in promotion made in IPQ all through the year. Thank you!

Luís Morais Editor

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EDITOR’S NOTE p. 3

ESPECITABLE OF FICATIONS CONTENTS DIRECTOR Luís Morais (luis.morais@cempalavras.pt) EDITORIAL COORDINATION Graziela Afonso (grazielaafonso@infoqualidade.net) EDITORIAL SUPPORT Paula Braga (paula.braga@cempalavras.pt) GRAPHIC DESIGN Paulo Sousa GRAPHIC PRODUCTION Ana Mendes Patrícia Gonçalves PHOTOGRAPHY iStock ADVERTISEMENT PHONE 218 124 752 / 218 141 574 E-MAIL comercial@cempalavras.pt

SPECIAL THANKS Rosa Monteiro Catarina Cubo Marco Reis João Luís Ferreira José Luís Graça Mónica Cabecinhas Paulo Sampaio Pedro Domingues Pedro Saraiva Official Organizations Certifying Entities Participating companies PROPRIETARY Cempalavras – Comunicação Empresarial, Lda ADDRESS Av. Almirante Reis, 114 - 2.º C, 1150-023 LISBOA PHONE +351 218 141 574 / 218 124 752 FAX +351 218 142 664 E-MAIL geral@cempalavras.pt WEB www.cempalavras.pt FACEBOOK www.facebook.com/bycempalavras

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INTERVIEW – SECRETARY OF STATE TO CITIZENSHIP AND EQUALITY, ROSA MONTEIRO p. 6 PARTICIPATING BODIES AND COMPANIES p. 10 TECHNICAL FILES BY BUSINESS SECTOR p. 18 CERTIFIED COMPANIES GUIDE CURRENT EVENTS p. 24 CERTIFICATION EVOLUTION GLOBAL CONTEXT, AFRICAN, AMERICAN, ASIATIC, EUROPEAN AND PORTUGUESE p. 26 CERTIFICATION IN COMMUNITY EUROPE p. 44 HIGHLIGHTED COUNTRIES CROATIA AND CZECH REPUBLIC p. 54

WORLD STATE OF QUALITY A PIONEERING APPROACH TO QUALITY EVALUATION p. 60 NP ISO 37001:2018 A STANDARD TO EDIFY ANTI-CORRUPTION MANAGEMENT SYSTEMS p. 66 2030 AGENDA STANDARDISATION CONTRIBUTION TO ITS ACHIEVEMENT p. 70 CERTIFICATION BAROMETER 2017 p. 74 COMPANIES SERVICES AND CERTIFIED PRODUCTS GENERAL LIST p. 82

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6 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

GRAZIELA AFONSO Journalist

INTERVIEW SECRETARY OF STATE TO CITIZENSHIP AND EQUALITY, ROSA MONTEIRO In office since October 2017, Rosa Monteiro has dedicated her life to women study and to the questions of gender equality and citizenship, as researcher and teacher whether as specialised technician. She has now ahead the goal of promoting professional, personal and family life conciliation along with work market and society in general. This goal was turned into a program and presented on 5th December: the 3 in Line Program, which aims cultural transformation to conciliation and effective equality between men and women. She underlines that organisations have already a conciliation management system, based in NP 4552:2016 standard, which may be implemented and certified.

In the beginning of December was presented a program to contribute to professional, personal and family life conciliation. Is this a goal of this government? Yes, the professional, personal and family life conciliation was assumed since the beginning by this government as a condition to effective equality between men and women. The Labour Market and Companies Equality Agenda, released in 2015 expressively includes conciliation as one of its five priority areas, as well as wage discrimination, promotion and balanced representation in decision making, parental protection promotion and employment market gender segregation combat. We have already intervened in these entire areas through the proposal which became Law nº62/2017 of 1st August - which establishes balanced men and women representation in management and inspection agencies in public sector and in listed companies – and the proposal which also became the Law nº60/2018 of 28th August, about wage equality between men and women. We also made projects to combat professional segregation specially the reduced women and girl’s participation in technological areas, for instance the pilot project “Engineers for a day”, launched in 2017 that in 2018 had the participation of 35 schools, more than 20 companies and 10 universities. Knowing that equality complete realisation in labour market and in life requires conditions that ensure men and women may exercise it, government launched in the beginning of December “Three in Line – Program to Professional Personal and Family Life Conciliation” which invites society to a

Portugal has already standards in this area – NP 4522:2014 to diagnose and NP 4522:2016 to implement a certifiable conciliation management system. Are these standards going to be taken in consideration in scope of 3 in Line Program? 3 in line Program settles in mobilisation of all social spheres to this cultural transformation to conciliation. So we made the project “Conciliation Pact”, in partnership with Corporate Ethical Portuguese Association, which counts already with 47 voluntary membership that assume the implementation compromise of a conciliation management system, based in NP 4552:2006 that later may obtain the accredited certification. This group of organisations includes 21 central public administration services and public companies, 11 councils and 15 private companies but it’s possible to other organisations to join this project because this is an open project. I should say this project has a unique meaning because it reflects conciliation assumption as a management strategic criterion and also its recognition that future, sustainable growth and develop-

ment, require fulfilled workers in all aspects of life, creating more equitable, balanced, responsible and competitive organisations. Those standards, although existing, weren’t used (except in Pfizer company), so during the second 2018 semester, were defined the requirements to certify the certifiers companies with IPQ and IPAQ collaboration. Related to accession of more organisations to conciliation management systems according to NP 4552:2016, what expectations do you have? Those are specific to any activity area or in any particular dimension? I’m very satisfied because my expectations are already overshot. The number of organisations which associated to Conciliation Pact in public and private sector, with different dimensions and in several activity areas, reveals the recognition of the benefit and strategic requirement of conciliation as a management criterion. The expectations I have now, are related to the mobilising effect of this project. I look forward to the time that a conciliation management system will be an indispensable part of internal processes in any organisation. This is return on investment, to the organisations, as well as to the society. Is going to exist any kind of incentive along with companies and public entities? The 3 in line program provides to 2019, a financial support to PME and other one to public services and bodies which want to implement NP 4552:2016 requirement and an accredited certification of their management system.

PROFILE . ROSA MONTEIRO Graduated in Sociology with a master degree in Social Systems and Families, has Doctorate in State Sociology, Law and Administration with a thesis entitled “State Feminism in Portugal: mechanisms, strategies, policies and metamorphoses”. In addition to university lecturer, she is a researcher at Centro de Estudos Sociais of Universidade de Coimbra, at Núcleo de Políticas Sociais, Trabalho e Desigualdades. She is a specialist in Gender Equality and in studies about women, recognised by Instituto Europeu para a Igualdade de Género. She was a technical expert to citizenship and gender equality at deputy minister bureau between 2015 and October 2017, when she assumed the position of secretary of state to citizenship and equality.

I N T E R V I E W – S E C R E TA R Y O F S TAT E TO C I T I Z E N S H I P A N D E Q U A L I T Y , R O S A M O N T E I R O |

cultural transformation in organisational practices and behaviours. Aiming the promotion of free choices in all spheres of life, this program is based in an effective equality between men and women, in a domestic and family work equal distribution, as well as in the recognition that conciliation is a well-being, productivity and demographic sustainability promoter. This is also a priority question in EU agenda, as a result of Social Rights European Pillar.

8 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

BENEFITS OF NP 4552:2016 Which are NP4552:2016 requirements, that you value the most to minimise conciliation obstacles among professional, family and personal life? Which are the principal advantages to organisations? NP 4552:2016 brings an unquestionable advantage in processes implementation that are going to be part of organisations, as work organisation, professional support and personal development, facilities and services. The standard requires the realisation of an initial diagnose that allows knowing the organisation. Based in that diagnose are defined goals and indicators to conciliation. The organisations should create a Conciliation Policy, define an action plan and guarantee the capacitation of its teams and satisfaction evaluation of all interested parts with the management system. Based on that and later, would be made internal audits and be prepared all the process to external audit, leading to accredited certification of the implemented management system that would be issued by IPAC’s accredited Certifying Bodies. I have to highlight two other aspects. On the one hand workers participation in all process phases since needing and expectations identification until their engagement in the operational planning and in programs evaluation and effectiveness. On the other hand that this should be a proceeding that concerns the specifications of each organisation. This can’t be made by imposition of unique solutions but by the search of the most appropriate solutions to each situation. NP4552:2016, permits that conciliation turns

into an aim which should be responded and evaluated in a permanent way and not through single measures without a specific framework. Though many organisations develop measures promoting this conciliation, is still missing this process essential component which is the guarantee of sustainability to the measures and its impacts. Which other actions should be made in the context of conciliation and its promotion, whether along with the organisations and with the society in general? As I referred the 3 in Line is a program that involves all the society. It’s an open programme that we want to be in constant evolution. In this line and don’t wanting to be exhaustive, I only want to say that the programme settles in four axes: • AXEL 1 – (Im)pact to conciliation, which aggregates actions that mobilise different kind om employers in the development of conciliation promoting practices and their diffusion; • AXEL 2 – Conciliate in Public Administration, aggregating measures that represent public and central administration compromise with conciliation promotion; • AXEL 3 – Equipment, services and incentives to conciliation aggregating instruments that favour conciliation in the areas of care, education, health and transports; • AXEL 4 – Knowing to conciliate, aggregating measures conducing to knowledge production and its promotion in a way to support new actions development. I seize to invite all organisations to contribute to 3 in Line program implementation and development, so that this transformation

takes place as a result of a truly collective compromise. At last, how are framed the several initiatives in 2018-2030 National Strategy to Equality and Non Discrimination? How could this help in changing something in Portuguese society? 2018-2030 National Strategy to Equality and Non Discrimination – “Portugal+Equal” assumes the promotion of conciliation in professional, personal and family life as its strategic goal, besides all other priority areas of Labour Market and Companies Equality Agenda, in the aim of 2018-2021 action plan to equality among men and women. 3 in Line is the concretisation of the strategic goal as a fundamental dimension of this government compromise with a structuring intervention in the several dimensions of inequality among men and women in labour market. This even is integrated in an extensive strategy and in a long term prevention and combat to gender discrimination manifestations in several areas, since government to labour market, education, higher education and science and technological development, health, culture and media, passing through fight against poverty and social exclusion. 3 in Line aim a concerted and multilevel action towards a sustainable development based in a substantive and transformative equality between men and women.

Note: The author writes per the Old Language Agreement for Portuguese.

10 TÍTULO DD CAPÍTULO |

PARTICIPATING BODIES AND COMPANIES

page 5 APCER Associação Portuguesa de Certificação

CERTIF Associação para a Certificação

page back cover (DQS Portugal) Sercert Serviços de Certificação, Lda.

page 21 FUTURO – Sociedade Gestora de Fundos de Pensões, SA

EIC Empresa Internacional de Certificação

SGS ICS – Serviços Internacionais de Certificação

page 23 LIPOR – Serviço Intermunicipalizado de Gestão Resíduos do Grande Porto

page 37

page 9

page 41 SINASE – Recursos Humanos, Estudos e Desenvolvimento de Empresas, Lda.

page 13 RELACRE – Associação de Laboratórios Acreditados de Portugal

page 29 TÜV – Rheinland Portugal, Inspecções Técnicas, Lda.

PA R T I C I PAT I N G B O D I E S A N D C O M PA N I E S |

page front cover

ENTITIES |

IPQ – Portuguese Institute of Quality The Instituto Português da Qualidade is a public entity with legal personality, integrated in the indirect State administration, under the Ministry of Economy (ME), and has administrative and financial autonomy, as well as its own assets, under the Decree-Law n. 71/2012 of March 21st, with changes introduced by Decree-Law n. 80/2004 of May 15th, as well as the statutes according to ordinance n. 23/2013, January 24th, with changes introduced by ordinance n. 258/2014 of December 12th. Its mission is to coordinate the Portuguese System for Quality (SPQ) and other regulatory qualification systems that are granted by law, as well as the promotion and coordination of activities aiming to contribute to the demonstration of the action credibility of the economic agents, as well as the development of the necessary activities to its roles as the National Standardisation Entity and National Institution of Metrology. As a legal framing for the matters of Quality, on a national level, of the voluntary domain, SPQ integrates the entities and organisations that, following the internationally recognised principles, rules and procedures, combine the efforts to develop quality in Portugal in the sector of standardisation subsystems, metrology and qualification to sustainably develop the country and increase society’s quality of life in general.

Headquarters Rua António Gião, 2 2829-513 CAPARICA Phone +351 212 948 100 Fax +351 212 948 101 E-mail ipq@ipq.pt Website www.ipq.pt Foundation Year 1986 Employees 113 Chairman António Mira dos Santos Members Ana Ramalho Lídia Jacob

IPAC – Portuguese Institute of Accreditation IPAC – Instituto Português de Acreditação - is a public institute which acts as a national accreditation body and was created by Decree-Law n. 81/2012 of March 27th. IPAC is a member of the federative structures of accreditation organisations, namely the European structures (EA – European Cooperation for Accreditation) and international structures (ILAC – International Laboratory Accreditation Cooperation and IAF – International Accreditation Forum). Mission: To recognise the technical skills of the conformity assessment agents who operate in the market, according to pre-established standards, manage the national accreditation system and integrating it in the European and international mutual recognition agreements (EA, ILAC and IAF). Thus, IPAC provides the Portuguese State and Society with a rationalization, development and competitiveness tool.

Headquarters Rua António Gião, 2 – 4.º 2829-513 CAPARICA Phone +351 212 948 201 Fax +351 212 948 202 E-mail acredita@ipac.pt Website www.ipac.pt Foundation Year 2004 Employees 26 N. of Clients 787 Chairman Leopoldo Cortez Vice President Paulo Tavares

Eventos Events

Comissões Técnicas e Sectoriais Technical and Sectorial Committees

Ensaios de Aptidão Proficiency Testing

Assessoria Técnica e Auditorias Technical Assessment and Audits

Formação Training

Certificação de Pessoas Certification of Persons l

Técnicos de Ensaios Não Destrutivos Non-Destructive Testing Technicians Técnicos de Colheita de Amostras de Água de Consumo Drinking Water Sampling Technicians

EVIDENCIE AS COMPETÊNCIAS DOS SEUS RECURSOS HUMANOS EMPOWER THE SKILLS OF YOUR HUMAN RESOURCES

www.relacre.pt | geral@relacre.pt

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LABORATORIES, SAFETY AND QUALITY OF LIFE

OS LABORATÓRIOS, A SEGURANÇA E A QUALIDADE DE VIDA

ENTITIES |

Headquarters Rua Carlos Alves N.º 3, Pólo Tecnológico de Lisboa 1600-515 LISBOA Phone +351 214 996 210 Fax +351 214 958 449 E-mail geral@apq.pt Website www.apq.pt Foundation Year 1969 President of the Board Francisco Frazão Guerreiro N. of Associates 1490 (Collective and individual) General Secretary Fernando Reis

APCER – Portuguese Association of Accreditation Certification Standards Certification: Quality (ISO9001, ISO/IEC20000,ISO/TS16949,ISO13485, ISO 10067-2, NP4427,NP206,PSO - Process Standard Offset); Environment (ISO 14001, ISO 20121, EMAS, SEVESO, CELE, MRV, UNE 150301 Verification of Sustainability Reports PCIP); Health and Work Safety (OHSAS 18001 and ISO 45001); Food Safety (ISO 22000, HACCP, BRC, IFS, MSC, GLOBALGAP, FSSC 22000, APCER 5001,APCER 3002,APCER 3011, Recom. ERSAR nº 2/2011); Social Accountability (SA8000,NP4469,EFR); Energy(ISO50001); Risk Management ( ISO 22301,ISO 55001, ISO 37001); Forest Management (NP 4406, CdR PEFC, CdR FSC); Innovation (NP 4457); IT Service Management (ISO 20000 ISO/IEC 27001, Digital Trust Services) Services (NP 4413, NP 4444, NP 4445, NP 4492, NP 4494, Social Accountability, SQAS, APCER 3006-I, APCER 3006-II, Qualicities, QWeb); EC Branding (Lifts, Construction Products and Measuring Equipment); Certification of Products and Professionals; Audits and Inspections (audits for suppliers, BSCI codes, SEMEX among others); Education and Training (continuous training for assets, post-graduation and executive training).

Headquarters O’Porto Bessa Leite Complex Rua António Bessa Leite, 1430 – 1º 4150-074 PORTO Phone +351 229 993 600 Fax +351 229 993 601 E-mail info@apcer.pt Website www.apcergroup.com Foundation Year 1996 CEO Eng.º José Leitão N. of Certificates Issued 6603 (Until Sep. 30st, 2018)

BUREAU VERITAS Certification Certification Standards/Conformity Assessment Management Systems: Quality (ISO 9001) | Environment (ISO 14001; EMAS) | Occupational Health and Safety (NP 4397; OHSAS 18001; SCC) |Human Resources (NP 4427) | Research, Development and Innovation (NP 4457) | Social Accountability (NP 4469-1; SA 8000) | Social Accountabilities | Information Safety (ISO 27001) | IT Service Management (ISO 20000) | Motor vehicle Sector (ISO TS 16949) | Aerospace (AS 9100; AS 9110) | Food (ISO 22000; FSSC 22000; BRC; IFS: HACCP-Codex) | Forests (FSC; PEFC) |Risk Management (ISO 31000) | Call Center (EN 15838) | MSC (Chain of Responsibility in Fishing) | Energy (ISO 50001) | Systecode and Systecode Premium (International Code of the Practices Bouchonnières); Sustainability Reports; Business Continuity (ISO 22301) Products / Services: Fire Extinguisher Maintenance Service (NP 4413; NP 4513) | Translation Service (ISO 15038) | Scaffolds (EN 12810) | Concrete Products Control (NP 206-1) EC Branding: Steel Structures (EN 1090), Aggregates, Bituminous Mixtures, Steel and Aluminium Structures Execution First and Second Party Audits: (Codes of Conduct; Audits to Suppliers; Mystery Shopping)

Headquarters Rua Laura Ayres, n.º 3 1600 - 510 LISBOA Phone +351 217 100 970 Fax +351 217 100 971 E-mail certification.portugal@ pt.bureauveritas.com Website www.bureauveritas.pt Foundation Year 1999 General Director Bureau Veritas Certification Eng.ª Patrícia Franganito N. of Certificates Issued 1223

Headquarters Rua José Afonso, 9E 2810-237 ALMADA Phone +351 212 586 940 Fax +351 212 586 959 E-mail mail@certif.pt Website www.certif.pt Foundation Year 1998 (Start of activity: 1999) CEO Francisco Barroca N. of Certificates Issued 2540 até 30 setembro 2018

DNV GL – Business Assurance Certification Standards › ISO ISO9001, ISO 14001, ISO 45001 › IATF 16949; 2016 for Motor Vehicle Sector › UN for Sustainable Development Projects › IFS / BRC / GMP for Food Safety Accreditations RvA | UKAS | RAB | FINAS | ENAC | IATF

Headquarters Av. Infante Santo, n.º 43 – 1.º D 1350-177 LISBOA Phone +351 213 929 305 Fax +351 213 977 547 E-mail carlos.cavaco@dnvgl.com Website www.dnvgl.es Foundation Year 1864 (Fund. DNV) 1970 (Port) CEO Portugal Paulo Viana CEO DNV GL Group Remi Eriksen

DQS Portugal Certification Standards Quality: ISO 9001, DQS-Best; Motor Vehicle Sector Quality: IATF 16949, VDA 6.1/6.2/6.4, SPICE (ISO15504); Environment and Energy: ISO14001; ISO16001, ISO50001, EMAS, CO2-Foo-tprint; Occupational Health and Safety: OHSAS18001, ISO 45001, SCC/SCP; Information System Safety: ISO27001, ISO20000-1; Social Responsibility: SA 8000, ISO26000, BSCI; Food Safety: ISO22000, FSSC22000, HACCP, EN15593, IFS, BRC; Aerospace: EN/AS 9001/9110/9120; Medical devices: ISO 13485, Directive 93/42/EEC, ISO 15378; Oil, Petrochemical, Natural gas: ISO/TS 29001, HSE, RC 14001; Railway Industry: IRIS; Telecommunications: TL9000; Business Excellence: IBEC, DQS-TIP, Risk Management, BS25999; EuRA Quality Seal.

Headquarters Avenida João Crisóstomo 30, 5.º 1050-127 LISBOA Phone +351 963 038 407 Fax +351 213 303 733 E-mail info@dqs-portugal.com Website www.dqs-portugal.com Foundation Year 2009 Office Coordinator António Feio

ENTITIES |

Certification Standards Product certification | Service certification | Installation, maintenance and tech support for fixed refrigeration equipment, and heat pumps with fluorinated greenhouse gases in compliance with Reg. (EC) 517/2014 and 2015/2067 and Decree-Law 145/2017| Process certification | Control Process Certification in Concrete Production | Software Certification | People Certification| Management Systems Certification: Quality (ISO 9001) ; Environment (ISO 14001); Food Safety (ISO 22000) ; Occupational Health and Safety (NP 4397, OHSAS 18001); Energy (ISO 50001); Motor Vehicle Sector (ISO TS 16949); Research, Development and Innovation (NP 4457) | HACCP Certification – Codex Alimentarius | Certification of Cosmetic Goods Manufacturing Process (ISO 22716) | CE Marking: Construction Products Directive

CERTIF – Association for Certification

ENTITIES |

EIC – International Company of Certification Certification Standards Management Systems: Accessibilities; Environment; Business Continuity: Energy; Sustainable Events; Professional training; FSSC; IDI; Quality; Human Resources; Social Accountability; Food Safety; Information Safety; Information Technology Services; Occupational Health Safety and Hygiene; EMAS Environmental Verification; Products: Concrete; Mooring Ropes; Residue Derived Fuel; Lighting Fixtures; Food Products (Cereals and leguminous vegetables); Regulation for Construction Products (EU/305/2011); Services: Best Practices in Manufacture; Franchising Services; Funeral Services; Fluorinated gases; Installation and Maintenance of Facilities for Sports and Recreational Facilities; Fire Extinguishers Maintenance; Translation; Quality and Assessment Models for Social Responses; Maintenance Services; Translation; Others: Pharmaceutical Good Practices; Waste Recovery Process; Clinical Laboratory Standards; SGQ – Medical Devices; HACCP – Codex Alimentarius. Inspection Activities Recreational areas

Headquarters Rua da Tobis Portuguesa, n.º 8, 2.º, escrt 10 › 1750-292 LISBOA Phone +351 214 220 640 Fax +351 214 220 649 E-mail geral@eic.pt Website www.eic.pt Foundation Year 2000 Executive Board Manuel Vidigal Aline Cortez

BM TRADA Certification Standards: › Quality: ISO 9001 › Environment: ISO 14001 › SHST: OHSAS 18001/ISO 45001 › Food Safety: HACCP, ISO 22000 › Information Safety: ISO 27001 › Energy: ISO 50001 › Chain of Accountability FSC® and PEFC (Forest Based Products) › Chain of Accountability RSPO (Sustainable Palm Oil) › Chain of Accountability UTZ (Tea, Coffee and Cocoa) › Product Certification: Q-Mark

Headquarters Av. D. João II – Edifício Infante N.º 35 – 11º Parque das Nações 1990-083 LISBOA Phone +351 211 378 399 /+351 915 736 792 E-mail tecnico@bmtrada.pt Website www.bmtrada.com Foundation Year 1987 (Portugal: 2008) Tech. /General Manager Cláudia Alexandra Carvalho

Lloyd’s Register EMEA Quality: ISO 9001; NP 4492; Auto: IATF 16949; Environment: ISO 14001, EMAS, CO2 Emission Assessment, Sustainability Reports Assessment, SA 8000; Occupational Health and Safety: OHSAS 18001, ISO 45001, SGSPAG – Serious Accidents Prevention; Food: ISO 22000, FSSC 22000, HACCP, BRC, BRC/IOP, IFS, IFS Logistics; Energy: ISO 50001; Social Accountability: SA 8000, SMETA, ISO 26000; Information Safety: ISO 27001; ISO 20000, ISO22301, Data Protection General Regulation, CE Directives Other customised services: Second Party Audits, Supporters Qualification, CE Directives among others

Headquarters Avenida D. Carlos I, n.º 44, 6.º Andar, 1200-649 LISBOA Phone +351 213 964 131 Fax +351 213 904 829 E-mail LRQA-Lisbon@lr.org Website www.lrqa.pt Foundation Year 1985

Headquarters Avenida da Boavista, 1180 – 2.º C 4100-113 PORTO Phone +351 226 051 760 Fax +351 226 051 761 E-mail lusaenor@aenor.com Website www.lusaenor.com Foundation Year 2005 General Director José Cândido Gonçalves Pires

SGS ICS – International Certification Services Management Systems Quality, Environment, Health and Safety, Energy, Assets, Innovation, Human Resources, Claims, Social Accountability, Family Oriented Entities (Entidades Familiarmente Responsáveis), Business Continuity; Information Security, Supply Chain Safety, Sustainable Events. Sector Standards Aerospace; Food (Product, BRC Food, BRC IOP – Packaging, BRC – Distribution, FSSC 22000, ISO22000, Global-Gap, GMP, HACCP, IFS Sustainable Fishing, (MSC); Motor Vehicle (ISO/TS 16949, Car Towing and On-site repair); Railroads; Construction (CEMarking, Construction Products, Domus Natura, Green Building); Contact Centers; Cosmetics; Fire Extinguishers Maintenance; Training and Education (NP 4512, ISO 29990); Forest (FSC,PEFC, SFI); Hotels and Tourism (NP 4494, NP 4507); Computers (ISO 20000, ISO 25000); Industrial Maintenance (NP 4492); Oil & Gas (ISO 29001); Social Responses; GDP Pharmaceuticals, Primary Packaging for the Pharmaceutical Sector (ISO 15378), Telecommunications; Transports and Logistics; Products; Service.

Headquarters SGS Portugal, Rua Cupertino Miranda, Pólo Tecnológico de Lisboa – Lote 6, 1600-513 LISBOA Phone 808 200 747 E-mail pt.info@sgs.com Website www.sgs.pt Foundation Year 1998 Executive Director Sandra Matias N. of Certificates Issued 3400

TÜV – Rheinland Portugal, Technical Inspections, LDA. Main Certification Standards International: ISO 9001; IATF 16949; VDA 6.ff; EN 9100 ff; EN 9110; ISO 14001; EMAS; ISO 20000; ISO 22000; ISO 27001; ISO 22000; FSSC; IFS/BRC/ Codex Alimentarius; ISO 50001, ISO 26001, SA 8000/BSCI/FSC/PEFC, OHSAS 18001/ISO 45001/ISO 15593/ISO 15538; National: NP 4457; NP 4427; NP 4492 Specific from TUV: Eco-hotel; Food Safety/HACCP; CSR Audits; Mistery Clients; SPA & Wellness

Headquarters Edifício Zenith (Arquiparque) Rua Dr. Ant.º Loureiro Borges, n.º 9 – 3.º, 1495-131 LISBOA Phone +351 214 137 040 Fax +351 214 137 045 E-mail geral@pt.tuv.com Website www.tuv.pt Foundation Year 1989 CEO Fernando Lamares N. of certificates issued 1990 (Until Sep. 30st, 2018)

ENTITIES |

Certification Standards Quality: ISO9001, ISO/TS 16949, EN 9100, IRIS, Service Quality; Environment: ISO 14001, EMAS, PEFC, Eco-Design, Energy Management ISO50001, Sustainable Mining Management, REGEE, PEFC, Carbon Footprint, UN’s CDM validations; Occupational Safety: OHSAS 18001, NP4397; Food Safety: ISO22000, HACCP, BRC and BRC-IOP, IFS, GLOBALGAP, FACE; Social Accountability: SA8000, NP4469, Global Accessibility, GRI Report Verification, Social Accountabilities, BSCI, RS10; Information Technologies: ISO27001, ISO/IEC20000, WEB Accessibility and Good E-Commerce Practices; Product Certification: more than 500 certification schemes; Others: Innovation NP 4457, ISO28000, NP 4427, Second Party Audits and Training.

LUSAENOR, LDA.

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TECHNICAL FILES BY BUSINESS SECTOR

FUTURO Sociedade Gestora de Fundos de Pensões, S.A. p. 20 LIPOR Serviço Intermunicipalizado de Gestão de Resíduos do Grande Porto p. 22

20 TECHNICAL FILES BY BUSINESS SECTOR |

FUTURO – Sociedade Gestora de Fundos de Pensões, S.A. CERTIFICATION DATA

NP EN ISO 9001: 2015

APCER

CERTIFICATION SCOPE

CERTIFICATION GOALS

GENERAL DATA

Para a FUTURO, a primeira Sociedade Gestora de Fundos de Pensões a obter a Certificação do seu Sistema de Gestão da Qualidade em Portugal, a Certificação da Qualidade, mais do que um fim, é um meio para alcançar elevados padrões de qualidade de serviço. Sendo o nosso objetivo a excelência na gestão de Fundos de Pensões, destinados a particulares e empresas, pretendemos melhorar continuamente a nossa atuação e processos com vista à satisfação dos clientes e à sua proteção na reforma. Disponibilizamos produtos e soluções inovadoras, assentes em valores como a segurança, credibilidade e transparência, assegurando o envolvimento de todos os colaboradores na orientação para os resultados.

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Atividades de Conceção, Gestão, Comercialização e Prestação de Serviços na área de Fundos de Pensões Abertos e Fechados. N.º Certificado 2001/CEP.1561

Foundation Year 1988 TIN 501 965 963 NACE 66300 Share capital 2.566.800 Euros Registered in the Lisbon CRC Main Activity Management and Marketing of Pension Funds 2017 Turnover 1.546 Million Euros Employees 30 PCA Virgílio Manuel Boavista Lima

TUDO COMEÇA COM UM DESAFIO. TEMOS O COMPLEMENTO DE REFORMA INDICADO PARA A SUA EMPRESA.

Executive Director José Luís Esparteiro da Silva Leitão Administrative and Financial Director Mário Jorge Tavares Costa Quality Manager Fernanda de Guadalupe Lola Gato Technical Director Luís Alberto Matos de Oliveira Commercial and Marketing Director Maria Alice Silva Medeiros Lima Pinto Distribution Channels FUTURO and MONTEPIO

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22 TECHNICAL FILES BY BUSINESS SECTOR |

LIPOR – Serviço Intermunicipalizado de Gestão Resíduos do Grande Porto CERTIFICATION DATA

NP EN ISO 9001 NP EN ISO 14001 OHSAS 18001/NP 4397 SA 8000 NP 4457 NP EN ISO 50001

APCER APCER APCER APCER APCER APCER

CERTIFICATION SCOPE Sistema de Gestão da Qualidade (ISO 9001), Sistema de Gestão de Ambiente (ISO 14001) e Sistema de Gestão de Segurança e Saúde no Trabalho (OHSAS 18001/NP4397) implementado nas seguintes áreas e atividades: aceitação de resíduos provenientes da recolha seletiva; recolha e aceitação de resíduos provenientes da recolha seletiva porta-a-porta (ECOFONE); gestão do Centro de Triagem para resíduos provenientes da recolha seletiva; gestão da Central de Valorização Energética e Confinamento Técnico; recolha de resíduos orgânicos; gestão da Central de Valorização Orgânica; gestão do Ecocentro da Formiga; comercialização do composto orgânico NUTRIMAIS marca registada. Sistema de Gestão de Responsabilidade Social (SA 8000) implementado em toda a Organização na gestão e tratamento de resíduos sólidos urbanos. Sistema de Gestão de Investigação, Desenvolvimento e Inovação (NP 4457) implementado em toda a Organização na investigação, desenvolvimento e inovação de soluções sustentáveis de gestão de resíduos. Sistema de Gestão de Energia (ISO 50001) estando implementado em todo o perímetro da instalação da LIPOR, em Baguim de Monte, exceto as instalações do Centro de Triagem, Central de Valorização Orgânica, Central Fotovoltaica e Posto de Biogás.

CERTIFICATION GOALS

GENERAL DATA

O Sistema de Gestão LIPOR é fundamentado na observância do processo de melhoria contínua do desempenho dos requisitos da Qualidade, Ambiente, Energia, Higiene e Segurança, tendo como referência a integração dos modelos de gestão respetivos descritos nas Normas NP EN ISO 9001, NP EN ISO 14001, NP EN ISO 50001 e OHSAS 18001/NP 4397. Tendo como base a uniformização de práticas e procedimentos, estes mesmos princípios são aplicados no que se refere à Gestão do Sistema de Responsabilidade Social (SA 8000) e à Gestão de Investigação, Desenvolvimento e Inovação (NP 4457).

Address Apartado 1510 4435-996 BAGUIM DO MONTE Phone (+351) 229 770 100 Fax (+351) 229 756 038 E-mail info@lipor.pt

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Foundation Year 1982 TIN 501 394 192 NACE 38212 Main Activity Municipal Solid Waste Management 2017 Turnover 38.723.275,47 Euros Employees 194 PCA Aires Pereira Delegate Director Fernando Leite Quality Manager Nuno Filipe Operating Markets Portugal

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CURRENT EVENTS

CERTIFICATION EVOLUTION GLOBAL CONTEXT, AFRICAN, AMERICAN, ASIATIC, EUROPEAN AND PORTUGUESE p. 26 CERTIFICATION IN COMMUNITY EUROPE p. 44 HIGHLIGHTED COUNTRIES CROATIA AND CZECH REPUBLIC p. 54

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CERTIFIED COMPANIES GUIDE

26 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

CERTIFICATION EVOLUTION

GLOBAL CONTEXT, AFRICAN, AMERICAN, ASIATIC, EUROPEAN AND PORTUGUESE

ach year we follow through ISO Survey the issued certificates evolution by the standards 9001, 14001, 22000, 27001 and 50001. This global analysis is divided by regions (Africa, America – north, center and south, Asia and Europe) and permits to observe the evolution (positive or negative) and verify the dynamic in different regions. The oldest and more important standard to markets globalization is still the one related to quality subjects (ISO 9001). Showing its importance is the number of issued certificates – more than 1 million in a global scenario. ISO 9001 – QUALITY After overcoming the barrier of 1 million issued certificates in 2009, the issuance of these certificates has slowdown and even in some situations, has decreased in particular in 2013 and 2015. In 2014 and 2016 there was a little increase. By analysed data it decreases again in 2017, around 47000 certificates. We are now in a stabilisation phase what put this standard in the 1 million levels. Recent data show the existence of 1.058.504 certificates issued in the two big trade blocks (Asia and Europe, by this order) with a continuous distance from the first to the second which is once more evident this year. The relative weight of each one doesn’t stop departing, Europe changed from 40% to 36.8% of total quota. This decrease in Europe may be less important than it seems, because ISO says there are a few problems in certificates gathering and validation in some countries, which traditionally are very important in Europe, some-

thing that we are going to talk about more detailed ahead. In 2017 there was a slight decrease of 9001 standard as referred due to the European decrease though the decrease exists also in America and Africa. Asia increases and avoids bigger decreases. Portugal is still decreasing but seems to be stabilising though the decrease is only on 10 certificates in comparison to the previous year. ISO 14001 ENVIRONMENT This standard has an effective increase and goes in a positive direction that comes from the good Asian performance which adds 25400 certificates. All the other regions are decreasing but are in Europe the most significant, with less 7805 certificates. In the last five years, Europe passed from 42% quota to 31% increasing the difference with Asia which is a much industrialised region which considers standard ISO 14001 as the answer to its environmental questions and also to improve production processes. Africa and America have slight decreases. Portugal stabilised in relation to the previous year. ISO 22000 FOOD SAFETY The increase in this standard is still very slight; the increase of its implementation was registered mainly in Asian countries, now with more 1207 certificates. In Africa the certificates number increases 75. On the other way are America and Europe with less 21 and 741 certificates respectively. Europe it’s the one that presents the most pronounced decrease that obstructs a bigger

WORLDWIDE

DEZ. 2013

DEZ. 2014

DEZ. 2015

DEZ. 2016

DEZ. 2017

1 022 877

100

103 6321

100

1034180

100

1 105 937

100

1 058 504

100

AFRICA AMERICAS

9 816

0,96

10 143

0,98

12 154

1,18

13 378

1,21

11 210

1,06

101 057

9,88

91 624

8,84

96 447

9,33

96 346

8,71

83 759

7,91

ASIA

512 167

50,1

459 591

44,3

463 341

44,8

521 815

47,2

553 629

52,3

EUROPE

458 814

44,9

453 628

43,8

439 477

42,5

451 415

40,8

389 485

36,8

PORTUGAL/Worldwide

7 041

0,69

8 006

0,77

7 498

0,73

7 160

0,65

7 150

0,68

PORTUGAL/Europe

7 041

1,53

8 006

1,76

7 498

1,71

7 160

1,59

7 150

1,84

DEZ. 2013

DEZ. 2014

DEZ. 2015

DEZ. 2016

DEZ. 2017

273 861

100

296 736

100

319 496

100

346147

100

362 610

100 0,85

Companies Certified Through ISO 14001 WORLDWIDE AFRICA

2 519

0,92

2545

0,86

3 024

0,95

3 551

1,03

3 083

18 807

6,87

18 269

6,16

18 269

5,72

18 882

5,45

18 425

5,08

ASIA

133 337

48,7

153 064

51,6

173 324

54,2

198 117

57,2

223 517

61,6

EUROPE

AMERICAS

115 764

42,3

119 072

40,1

119 754

37,5

120 595

34,8

112 790

31,1

PORTUGAL/Worldwide

1 326

0,48

1 321

0,45

1 272

0,4

1 476

0,43

1 475

0,41

PORTUGAL/Europe

1 326

1,15

1 321

1,11

1 272

1,06

1 476

1,22

1 475

1,31

DEZ. 2013

DEZ. 2014

DEZ. 2015

DEZ. 2016

DEZ. 2017

24 215

100

27 690

100

32 056

100

32 136

100

32 722

100

Companies Certified Through ISO 22000 WORLDWIDE AFRICA

949

3,92

1130

4,08

1 281

1 056

3,3

1 131

3,46

AMERICAS

983

4,06

1272

4,59

1 274

3,97

854

2,66

833

2,55

12 242

50,6

14 377

51,9

17 438

54,4

18 141

56,4

19 348

59,1

9 357

38,6

10 181

36,8

11 181

34,9

11 083

34,5

10 342

31,6

PORTUGAL/Worldwide

192

0,79

220

0,79

261

0,81

234

0,73

332

1,01

PORTUGAL/Europe

192

2,05

220

2,16

261

2,33

234

2,11

332

3,21

ASIA EUROPE

Companies Certified Through ISO 27001 WORLDWIDE

DEZ. 2013

DEZ. 2014

DEZ. 2015

DEZ. 2016

DEZ. 2017

21 604

100

23 005

100

27 536

100

33 290

100

39 501

100

AFRICA

0,46

0,34

129

0,47

224

0,67

301

0,76

984

4,55

1 087

4,73

1 792

6,51

2 033

6,11

2 728

6,91

12 118

56,1

12 665

55,1

14 563

52,9

17 691

53,1

20 944

7 952

36,8

8 663

37,7

10 446

37,9

12 532

37,6

14 605

PORTUGAL/Worldwide

0,27

0,24

0,2

0,29

112

0,28

PORTUGAL/Europe

0,73

0,63

0,54

0,77

112

0,77

DEZ. 2013

DEZ. 2014

DEZ. 2015

DEZ. 2016

DEZ. 2017

4 826

100

6 765

100

11 985

100

20 216

100

22 870

100

AFRICA

0,75

0,27

0,33

0,29

0,27

AMERICAS

1,41

140

2,07

169

1,41

154

0,76

259

1,13

667

13,8

992

14,7

1 494

12,5

2 749

13,6

3 232

14,1

3 993

82,7

5 526

81,7

10 152

84,7

17 102

84,6

19 024

83,2

PORTUGAL/Worldwide

0,23

0,18

0,32

0,18

0,21

PORTUGAL/Europe

0,28

0,22

0,37

0,22

0,25

AMERICAS ASIA EUROPE

Companies Certified Through ISO 50001 WORLDWIDE

ASIA EUROPE

27 C E R T I F I C AT I O N E V O L U T I O N |

Source: ISO Survey Companies Certified Through ISO 9001

ISO 9001

increase in this standard. In Europe this is the second consecutive decreasing year which is very worrying when itâ&#x20AC;&#x2122;s known the importance of this standard in food safety. In counteract with Europe is Portugal increasing from 234 to 332 issued certificates.

Source: ISO Survey

C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

Evolution of standards ISO 9001; 14001; 22000; 27001 and 50001 between 2013 and 2017 in Portugal/Europe/World 1 200 000 1 000 000 800 000 600 000 400 000 200 000 0

2013

2014

2015

2016

2017

ISO 14001

ISO 27001 INFORMATION SAFETY This standard is still very dynamic with great annual increases in all regions. This year were increased plus 6211 certificates to the 5754 from last year, approaching 40 thousand in global total. Asia and Europe are the great boosters in implementing this standard with about 90% of all registers. America also increases significantly with 34% though its base value is much reduced related to the previous ones. Africa represents less than 1%. Portugal has an interesting performance: increasing 17% in last year, has duplicated the number of issued certificates in last five years. ISO 50001 ENERGY This standard has a great global increase 13% with more 2654 certificates. All regions have increased though Europe has a higher performance followed by Asia and America. In our societies the energy question has come to stay though itâ&#x20AC;&#x2122;s natural that this standard is gathering its place in a global panorama. This is a global standard but is in Europe that is more visible. Europe issued 83% of global total with 19 thousand issued certificates. Portugal increases once more. After making a general presentation of the

400 000 300 000 200 000 100 000 0

2013

2014

2015

2016

2017

2013

2014

2015

2016

2017

2013

2014

2015

2016

2017

2014

2015

2016

2017

ISO 22000 35 000 30 000 25 000 20 000 15 000 10 000 5 000 0 ISO 27001 50 000 40 000 30 000 20 000 10 000 0 ISO 50001 25 000 20 000 15 000 10 000 5 000 0 World

2013

Europe

Portugal

O seu parceiro para a Internacionalização Há mais de 145 anos a documentar a Segurança e Qualidade de Sistemas, Produtos, Processos e Pessoas em todo o mundo.

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Inspecção Ensaios Certificação Formação Engenharia

Safety Functionality Quality www.tuv.com ID 0000000888

e-mail: geral@pt.tuv.com Tel.: (+351) 214 137 040

www.tuv.pt

Precisely Right.

WORLD 2017C E R T I F I E D C O M P A N I E S G U I D E : C U R R E N T E V E N T S | 30WORLD 2016

TOP TEN QUALITY

TOP TEN ENVIRONMENT

(10 countries out of 201) Country

TOP TEN FOOD SAFETY

(10 countries out of 201) Dec. 2016

Country

(10 countries out of 167) Dec. 2016

Country

Dec. 2016

11 069

34,44

CHINA

350 631

31,7

CHINA

137 230

39,64

CHINA

ITALY

150 143

13,58

JAPAN

27 372

7,91

GREECE

2 227

6,93

GERMANY

66 233

5,99

ITALY

26 655

7,7

INDIA

2 000

6,22

JAPAN

49 429

4,47

ENGLAND

16 761

4,84

ITALY

1 304

4,06

ENGLAND

37 901

3,43

SPAIN

13 717

3,96

JAPAN

1 180

3,67

INDIA

37 052

3,35

GERMANY

9 444

2,73

TAIPEI (CHINA)

919

2,86

SPAIN

34 438

3,11

INDIA

7 725

2,23

POLAND

701

2,18

USA

30 474

2,75

FRANCE

6 695

1,93

ROMANIA

682

2,12

FRANCE

2,12

ROMANIA

1,75

TURKEY

651

2,02

BRASIL

USA

SPAIN

23 403 20 908

1,89

TOTAL WORLDWIDE

1 105 937

72,39

N-1*

1 034 180

Annual growth

TOP TEN QUALITY

1,61

346 147

74,32

N-1*

319 496

Country

1,9

32 136

66,42

N-1*

32 056 80

TOP TEN FOOD SAFETY

(10 countries out of 181) Dec. 2017

611

TOTAL WORLDWIDE

Annual growth

26 651

TOP TEN ENVIRONMENT

(10 countries out of 189) Country

5 582

TOTAL WORLDWIDE

Annual growth

71 757

6 075

(10 countries out of 167) Dec. 2017

Country

Dec. 2017

CHINA

393 008

37,1

CHINA

165 665

45,69

CHINA

11 579

35,38

ITALY

97 646

9,2

JAPAN

23 901

6,59

GREECE

2 285

6,9

GERMANY

64 658

6,1

ENGLAND

17 559

4,84

INDIA

2 125

6,5

JAPAN

45 030

4,2

ITALY

14 571

4,02

JAPAN

1 190

3,6

ENGLAND

37 478

3,5

SPAIN

13 053

3,6

TAIPEI (CHINA)

962

2,9

INDIA

36 053

3,4

GERMANY

12 176

3,4

ITALY

898

2,7

SPAIN

31 984

3,02

INDIA

7 887

2,18

ROMANIA

708

2,2

USA

25 087

2,37

SWEDEN

6 486

1,8

FRANCE

622

1,9

FRANCE

21 808

2,06

FRANCE

6 318

1,7

SPAIN

589

1,8

BRASIL

ROMANIA

POLAND

17 165

1,6

TOTAL WORLDWIDE

1 058 504

72,74

N-1*

1 105 937

Annual reduction

-47 433

five standards, now they are going to be analysed in a geographical mode. Portugal has a special highlight as has been usual. WORLD ISO 9001 - QUALITY All over the world this is a decreasing year

5 555

1,5

TOTAL WORLDWIDE

362 610

75,34

N-1*

346 147

Annual growth

16 463

in the number of ISO 9001 certificates. The decrease is significant (47433) keeping the global scores over one million which is consistent with last years. This stagnation around one million of certificates, is verifiable through last yearâ&#x20AC;&#x2122;s what shows maturity in this standard. However this stagnation is

561

1,7

TOTAL WORLDWIDE

32 722

65,76

N-1*

32 136

Annual growth

586

not equal in all regions. Asia still increases with more 31814 registers but is the only one. All other regions have decreased especially Europe, which has a very expressive decrease. European decrease is unique in a near past, in just one year Europe lost 61930 certificates. When made a detailed analysis of

TOP TEN INFORMATION SECURITY

TOP TEN ENERGY MANAGEMENT

(10 countries out of 150)

Country

Dec. 2016

JAPAN

8 945

26,87

GERMANY

9 024

44,64

UNITED KINGDOM

3 367

10,11

ENGLAND

2 829

13,99

INDIA

2 902

8,72

ITALY

1 415

CHINA

2 618

7,86

CHINA

1 015

5,02

GERMANY

1 338

4,02

FRANCE

759

3,75

ITALY

1 220

3,66

INDIA

570

2,82

USA

1 115

3,35

HUNGARY

546

2,7

TAIPEI (CHINA)

1 087

3,26

SPAIN

465

2,3

SPAIN

752

2,26

CZECH REPUBLIC

369

1,82

NETHERLANDS

TAIPEI

670

2,01

TOTAL WORLDWIDE

33 290

72,13

N-1*

27 536

Annual growth

1,47

20 216

85,53

N-1*

11 985

Annual growth

5 754

TOP TEN INFORMATION SECURITY

8 231

TOP TEN ENERGY MANAGEMENT

(10 countries out of 160) Country

298

TOTAL WORLDWIDE

(10 countries out of 93)

Dec. 2017

Country

Dec. 2017

JAPAN

9 161

23,19

GERMANY

8 314

36,35

CHINA

5 069

12,8

ENGLAND

3 078

13,45

UNITED KINGDOM

4 503

11,4

FRANCE

2 307

INDIA

3 272

8,3

CHINA

1 567

6,85

USA

1 517

3,8

ITALY

857

3,7

GERMANY

1 339

3,38

HUNGARY

610

2,66

TAIPEI (CHINA)

994

2,5

INDIA

608

2,65

ITALY

958

2,4

SPAIN

568

2,48

NETHERLANDS

913

2,3

CZECH REPUBLIC

522

2,28

SPAIN

TAIPEI

803

2,03

TOTAL WORLDWIDE

39 501

72,22

N-1*

33 290

Annual growth

Dec. 2016

C E R T I F I C AT I O N E V O L U T I O N |

Country

(10 countries out of 92)

292

1,27

TOTAL WORLDWIDE

22 870

81,87

N-1*

20 216

Annual growth

6 211

2 654

Ranking high to low | *Absolute values and % on all | Source: ISO Survey

European continent we’ll comeback to these values because it may be passed a wrong idea of European trend, when economy is in a growing trend, usually this standard is also in a growing trend. ISO reports problems in data gathering, what in our opinion are responsible for these numbers. America as

well as Europe shows a decrease trend as in recent years, losing 20000 certificates. Africa interrupted increases and once more lost certificates to the others. Asia is still the global increasing pillar with 52% of total certificates, about 553629 in a range of 1.058.504, and still increases year after year.

By regions, Asia shows the best performance with a growth in quantity having 31.814 certificates corresponding to 6% of total. All the other regions are negative, Africa decreases 2.168 certificates which is very significant as well as in quantity as in percentage, Europe has its biggest crash passing from 451.415 to 389.485 far from Asia in percentage and absolute terms. However these two regions still represent the most quantity of existing certificates, about 90%. Europe is now far from 2010 when had about half million issued certificates. As referred, this year stays in 389 thousand becoming this standard less influencer in European companies especially in big countries. Italy still leads although had lost, in only one year, about 50 thousand ISO certificates. Asia still demonstrates increases but when a detailed analysis it’s made, it verifies that

32 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

this performance is due to China, which presents an increase of more 42 thousand certificates, exceeding the total of European countries. In the other Asian countries is verified a stabilisation or even a decrease in certificated companies. Japan decreases 4 thousand certificates and India decreases 1 thousand in opposition to last years. It may be concluded that also in this part of the world the trend towards standard ISO 9001 is stabilisation. By countries analyse may be said that China supports Asian growth so from the global number of certificates (553.628), it has 393 thousand. If added Hong Kong, Macau and Taipei that value growths 10 thousand certificates. As usually in last times, America decreases about 12 thousand certificates due to almost all countries are in a red line. USA decreases about 5 thousand certificates; Canada, Argentina and Colombia also decreases but in a slower mode. Brazil has a significant fall, losing almost 4 thousand certificates. In a positive increasing line, is only Mexico that adds about 150 new certificated companies achieving 7.184. In percentage rate, reduces its expression once again passing to 7,9% versus 8,7% from last year. Africa also had a negative performance in 2017 meaning about 1% of global total. Its main countries are, almost all, in a negative trend. South Africa, Egypt and Morocco have decreased about 500 certificates. Morocco decrease is the most representative. In a positive trend is only Nigeria but in a minimal way. African leadership belongs to South Afri-

ca with 4255 certificates followed by Egypt, Morocco, Tunisia and Kenya with 90% of global total in African continent. In Portuguese-speaking countries, Angola and Mozambique follow the trend and loose certificates with 63 and 60, Cape Verde increases from 16 to 20 certificates. Guinea appears for the first time with 3 certified companies and Sao Tome and Principe doesnâ&#x20AC;&#x2122;t have any, until now. Concluding this analyse of ISO data, are now presented the ten main countries in the world related to standard 9001. China leads in a prominent position in a more distant position from other countries. The remaining countries have together fewer certificates than China. Itâ&#x20AC;&#x2122;s a great gap. In percentage rate, China represents 37% of all issued certificates and is the only one that still growths, increasing this year more than 40 thousand certificates. Italy follows with a big distance (97.646), then Germany (64658), Japan (45030) and England (37478). Brazil is the last in this top ten with 17165 certificates. In this group of countries all of them present annual reductions, exception made to China which is unprecedented. The group second part is leaded by India and followed nearby Spain. USA and France are in the following places but with a great gap, closing with Brazil as already referred. ISO 14001 ENVIRONMENT This standard is still growing with a net increase of 16463 certificates. However having Asia as an exception (China) all other regions have decreases, the most significant value

33 C E R T I F I C AT I O N E V O L U T I O N |

is in Europe (-7805). The growth slows down to 5% but in Asia is 13%. The world ranking is leaded by Asia with 61,6% followed by Europe with 31% totalling 90%, although this year the difference among Europe and Asia is more expressive. America has 5% certificates, about 18 thousand, while Africa has less than 1% about 3 thousand. Related to Portuguese-speaking countries the first in the group is Mozambique with 18, closely followed by Angola with 15 certificates, followed by Cape Verde with 2 certificates. Guinea and Sao Tome and Principe haven’t already any certificate by this standard. In annual ranking first positions are the same countries that in last year: China and Japan. China has 165.665 certificates with 45,6% of world percentage, is followed by Japan but that only has 23901 certificates. The first three represent 55% of global total. This year Italy goes down one position switching with England. In the middle is Spain closely followed by Germany. India, Sweden, France and Romania complete the first ten positions. In this group of ten almost all are negative exception made to Germany and Sweden that comes this year to the top relegating USA. So there are three Asian and seven European countries. ISO 22000 FOOD SAFETY Food safety is very important to the world and to relations among countries so the increase of certified companies by this standard is very positive because we are speaking about procedures that increase costumers’ con-

fidence in food products and services. Last year’s growth still continues but is marginal and not consistent. Europe has a significant negative growth; however, Portugal has a significant growth, increasing more 98 certificates. Global growth is 2%, 586 certificate achieving 32722 certificates. As in previous referred standards, is still in Asia where is the big growth (more 1207) and also in Africa but with less representativeness (more 75). Once more Asia and Europe achieve together 90% of global total in this standard. In top ten are almost the same countries that in last year and more or less in the same order. China leads with 11579 certificates that correspond to 35,38% of global total. Greece follows but very distant with a quota of 6,9%, the last is India with 2125 certificates and 6,49% quota. In fourth position is Japan that raises one position switching with Italy. Romania, France, Spain and Poland end the group of ten with higher number of issued certificates.

Through this analyse we may say that all referred countries present positive dynamics but the growth is very weak (2%), since 2015 it remains in 32 thousand certificates. By continents are the same six countries in Europe and the same four in Asia that were last year. ISO 27001 INFORMATION SAFETY The last year’s strong growth continues with an increase near to 19%, when last year was 21%. In certificates number were increased 6211 more than last year. Global total is achieving 40 thousand certificates in 160 countries (plus 10). This standard growth is global and very significant so it is one of most recent ones in ISO universe. In five years duplicated companies’ number that joined this standard, Africa and America growth 34%, Asia 18% and Europe 17%. In Portugal there is too a two digit growth. The great percentage in this standard is also in Asia and Europe, with 90% of global total.

C E R T I F I E D C O M P A N I E S G U I D E : C U R R E N T E V E N T S | 34 EUROPE 2017 EUROPE 2016

TOP TEN QUALITY

TOP TEN ENVIRONMENT

(10 countries out of 50) Country

TOP TEN FOOD SAFETY

(10 countries out of 50) Dec. 2016

Country

150 143

33,26

(10 countries out of 49) Dec. 2016

ITALY

26 655

22,1

Country

Dec. 2016

GREECE

2 227

20,09

ITALY

GERMANY

66 233

14,67

ENGLAND

16 761

13,9

ITALY

1 304

11,77

ENGLAND

37 901

8,4

SPAIN

13 717

11,4

POLAND

701

6,33

SPAIN

34 438

7,63

GERMANY

9 444

7,83

ROMANIA

682

6,15

FRANCE

23 403

5,18

FRANCE

6 695

5,55

TURKEY

651

5,87

ROMANIA

12 209

2,71

ROMANIA

6 075

5,04

SPAIN

611

5,51

POLAND

12 152

2,69

CZECH REPUBLIC

4 183

3,47

RUSSIA

590

5,32

SWITZERLAND

11 212

2,48

SWEDEN

3 448

2,86

FRANCE

585

5,28

CZECH REPUBLIC

10 568

2,34

POLAND

3 184

2,64

NETHERLANDS

443

3,99

NETHERLANDS

10 326

2,29

SWITZERLAND

3 136

2,6

GERMANY

425

3,84

TOTAL EUROPE (100%)

451 415

81,65

TOTAL EUROPE (100%)

120 595

77,4

TOTAL EUROPE (100%)

11 083

74,16

N-1*

439 477

N-1 (Absolute values)

119 754

N-1 (Absolute values)

11 181

Annual growth

11 938

TOP TEN QUALITY

TOP TEN ENVIRONMENT

(10 countries out of 49) Country

Annual reduction

841

TOP TEN FOOD SAFETY

(10 countries out of 49) Dec. 2017

Country

-98

(10 countries out of 49) Dec. 2017

Country

Dec. 2017

ITALY

97 646

25,07

ENGLAND

17 559

15,57

GREECE

2 285

22,09

GERMANY

64 658

16,6

ITALY

14 571

12,92

ITALY

898

8,68

ENGLAND

37 478

9,6

SPAIN

13 053

11,57

ROMANIA

708

6,84

SPAIN

31 984

8,2

GERMANY

12 176

10,8

FRANCE

622

6,01

FRANCE

21 808

5,6

SWEDEN

6 486

5,75

SPAIN

589

5,7

ROMANIA

12 031

3,09

FRANCE

6 318

5,6

POLAND

561

5,4

POLAND

11 846

3,04

ROMANIA

5 555

4,9

TURKEY

459

4,4

CZECH REPUBLIC

11 180

2,87

CZECH REPUBLIC

4 312

3,8

NETHERLANDS

434

4,2

SWITZERLAND

10 252

2,6

POLAND

2 885

2,6

RUSSIA

426

4,1

NETHERLANDS

SWITZERLAND

2 856

2,5

GERMANY

TOTAL EUROPE (100%)

112 790

76,04

120 595

9 991

2,56

TOTAL EUROPE (100%)

389 485

79,3

N-1*

451 415

N-1 (Absolute values)

-61 930

Annual reduction

Africa doesn’t reach even 1% and America stays in 6,9%. In absolute terms, Asia has 20944 certificates and Europe 14605, Africa 301 and America 2728 which isn’t significant. Individually the top positions are occupied by Japan and China, by this order.

-7 805

China rises to the second position and was the country that obtained more certificates because its dynamic is much superior to all the others. However the difference among the two first is substantial. In third position is still United Kingdom with values near to

416

4,02

TOTAL EUROPE (100%)

10 342

71,53

N-1 (Absolute values)

11 083

Annual reduction

-741

China’s. The remaining positions are occupied by this order: India, USA, Germany, Taipei and Italy (which goes down two positions), Netherlands and Spain, this one in the tenth position in switch with Netherlands that had a very good performance. There is

TOP TEN INFORMATION SECURITY

TOP TEN ENERGY MANAGEMENT

Dec. 2016

Country

Dec. 2016

ENGLAND

3 367

26,9

GERMANY

9 024

52,77

GERMANY

1 338

10,7

ENGLAND

2 829

16,54

ITALY

1 220

9,74

ITALY

1 415

8,27

SPAIN

752

FRANCE

759

4,44

NETHERLANDS

670

5,35

HUNGARY

546

3,19

POLAND

657

5,24

SPAIN

465

2,72

ROMANIA

513

4,09

CZECH REPUBLIC

369

2,16

CZECH REPUBLIC

507

4,05

AUSTRIA

224

1,31

TURKEY

500

3,99

RUSSIA

174

1,02

HUNGARY

421

3,36

IRELAND

137

0,8

TOTAL EUROPE (100%)

12 532

79,4

TOTAL EUROPE (100%)

17 102

93,22

N-1 (Absolute values)

10 446

N-1 (Absolute values)

10 152

Annual growth

2 086

TOP TEN INFORMATION SECURITY

TOP TEN ENERGY MANAGEMENT

(10 countries out of 49) Country

6 950

(10 countries out of 41)

Dec. 2017

Country

Dec. 2017

ENGLAND

4 503

30,83

GERMANY

8 314

43,7

GERMANY

1 339

9,17

ENGLAND

3 078

16,18

ITALY

958

6,6

FRANCE

2 307

12,13

NETHERLANDS

913

6,25

ITALY

857

4,5

SPAIN

803

5,5

HUNGARY

610

3,2

GREECE

727

4,98

SPAIN

568

2,99

POLAND

705

4,8

CZECH REPUBLIC

522

2,7

TURKEY

531

3,6

RUSSIA

250

1,3

HUNGARY

472

3,2

AUSTRIA

228

1,2

CZECH REPUBLIC

BELGIUM

224

1,18

TOTAL EUROPE (100%)

19 024

89,14

N-1 (Absolute values)

17 102

463

3,17

TOTAL EUROPE (100%)

14 605

78,15

N-1 (Absolute values)

12 532

Annual growth

2 073

1 922

Ranking high to low | *Absolute values and % on all | Source: ISO Survey

a lot of diversity in this ranking so are presented countries of three continents, which is not usual. Europe has five countries, Asia four and North America in the middle of the chart that climbs two positions related to previous year.

ISO 50001 ENERGY This recent standard (from 2011) has its great expression especially in Europe. In this region are about 83% of total issued certificates which corresponds to 19024 in a global total of 22870. Europe is in good conditions

Country

(10 countries out of 40)

to implement this standard due to its own characteristics and to energetic changes that need to be made in a few years. Africa have only 61 certificates, America 259 and Asia that doesn’t have the usual performance in this standard, has 3232, however has increased its growth in last years. Currently there are already 93 countries that adopted this standard. By countries, Germany leads since the beginning, though in 2017 has a slight decrease that seems to be more related to the report made to ISO than to the trend reversal. It’s followed by England and France. This is the only global ranking where are three European countries in the first three positons and seven in a total. The remaining are in decreasing order, China in the fourth position, India in the seventh position and Taipei in the tenth position. Nearly 82% of global quota is detained by these ten countries. There is growth in almost all the countries, but not as significant as it was. The exceptions are Germany and Italy (Europe) and Taipei (Asia). EUROPE ISO 9001 – QUALITY It’s very significant loosing 61930 (13.7%) certificates in only one year, but that’s what has happened in Europe, according to ISO data, in an analysis of 49 countries that compose this geographic area. The last year positive trend was inverted and fell off to under than 400 thousand certificates (389485). The historical maximum was achieved in 2010 with 530 thousand certificates, though in seven

C E R T I F I C AT I O N E V O L U T I O N |

(10 countries out of 47)

36 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

years were lost about 141 thousand certificates, which means that there are less the same number of certified companies. Before the data analysis, is important to refer that ISO in Survey, notes there are problems in data gathering namely in Italy and Germany. This consideration is more plausible to explain the great decrease than that is due to technical motivations, economy is still growing and last year data are in a positive line. It’s known by previous experiences that this standard accompanies the economic cycles, so at this point it should be growing and not decreasing this way. We may look forward and see that for instance, in Italy, were reported 150 thousand certificates in 2016 and one year later, it doesn’t even achieve 100 thousand certificates. So we decided not to make deep analyses and note that most of European countries are in a negative ground, beyond that are big oscillations in several countries. In the main ten only Czech Republic grows. There are some other countries that increase certificates, such as Sweden but the overview is globally negative. Thus we will wait for next year confirmation to analyse in detail what is happening to quality in Europe. This year the two analysed countries are Croatia and Czech Republic. Among these two, is a mixed trend, whilst the first has a slight decrease, passing from 2659 to 2381 certificates but keeping its last years reference in the 2000 certificates. On the other hand Czech Republic increases passing from

10568 to 11180 certificates but even distant from 13000 certificates registered in 2014. The ten main countries are the same that in last year. Italy however, leads around 100 thousand certificates. It’s followed by Germany (64658) and by United Kingdom (37478). Spain keeps the fourth position; the middle position is occupied once again by France. Romania, Poland, Czech Republic, Switzerland and Netherlands are the following countries. Portugal is in the eleventh position with 7150 certificates, though registering a loss of 10 certificates. To resume, these values show instability in several countries and some of the main have significant decreases that may not correspond entirely to what is happening in economy and in companies. ISO 14001 ENVIRONMENT What was referred to quality standard applies also to this one and to those that are to be analysed thereafter, however these two, due to its level of expression are mo-

re susceptible to bigger oscillations. The overview is negative. Europe loses about 8 thousand certificates, but Italy loses more than 12 thousand. We may find some countries in a growing line, but in its whole that’s not enough to invalidate the big decrease in Italy. If Italy wasn’t considered, we may verify that Europe grows in its whole. United Kingdom, Germany, Sweden or Czech Republic have positive variations and minimize previous referred losses, although whether in absolute terms whether in percentage terms, Europe is losing ground in this standard. For the first time, Italy isn’t in the first European position and it’s being replaced by United Kingdom, which assumes leadership with 17559 certificates, followed by Italy with 14571 and by Spain with 13053, but also with losses. In the fourth position is Germany and in the middle Sweden with a strong growth. On the other way are France and Romania, or Poland and Switzerland, which is the last one. Czech Republic is in the

TÍTULO DD CAPÍTULO |

38 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

to 14605 certificates, more than duplicated. In the achieving of these values, has to be considered the evidence of companies’ fragilities that urges to correct in a view to avoid major problems in a near future. The growth is settled in Asia and in Europe, but all analysed regions contribute to the increase. In leadership and in a great difference to the second, is England as in past years, with 4503 valid certificates, is followed by Germany and Italy as well as in past years. Netherlands changes its position with Spain and in sixth position is Greece with a very strong growth. In the last positions are Poland, Turkey, Hungary and Czech Republic. Also related to this standard it’s verified that Czech Republic has a slight decrease and Croatia a slight increase.

eighth position with a slight increase, with 4312 certificates. In summary, a significant group of the 49 countries is increasing, but the results have a negative influence due to the strong decrease of Italy that takes Europe to decreases. ISO 22000 FOOD SAFETY One more time, Asian growth, was enough to guarantee to this standard a positive performance with a moderate increase. Concerning to Europe (49 countries) the global performance is negative, were lost 741 certificates, with a strong highlight to Italy reduction which is transversal to all standards. Among the ten, Greece, Romania and France are the only ones that grow. This year Greece leads and reinforces its position with 2285 certificates, it’s followed by Italy, in loss, as referred, and by Romania that rises to the third position. France is also a great climb from the eighth to the fourth position. Spain rises one position and stays in the middle. Poland, Turkey and Netherlands lose certificates this year and occupy the following positions, by this order. Russia and Germany close the group of ten but both lose certificates related to last year. As regards to the two countries of this edition Czech Republic grows and obtains 111 issued certificates and Croatia goes in an inverse way, with 78 issued certificates, losing about 20 certificates. ISO 27001 INFORMATION SAFETY This standard is still growing in all places.

It climbed from 33 thousand to nearly 40 thousand issued certificates in only one year. Europe has a sustained growth, moving from 14605 certificates, about 37% from global total. Last year grown about 20% and in 2017 closes with more 16,5%, each year increases about two thousand new certificates, from 2012 to 2017 climbed from 6379

ISO 50001 ENERGY In the past six years, this standard passed from 1900 certificates to 19000 in 2017. It has a constant growth and always with high values. This year increases more 1902 certificates to the last year values. In percentage terms has 11% growth versus the 68% from last year. This is the European standard; this region represents 83% of global total. If we add Asia, with 14% there is almost the whole of issued certificates. This year are some changes related to the ten main countries – Germany is in leadership followed by England and France, which rises one position by direct change with Italy. Hungary is in the middle; Spain, Czech Republic, Russia, Austria and Belgium

NATIONAL CONTEXT ISO 9001 QUALITY Portugal continues loosing certificates though this year it’s a marginal value, from 7160 to 7150 certificates. However is a sharp fall if compared with 2014 when had more than 8000 certificates. In past three years lost almost one thousand companies, which is disturbing numbers because there was a strengthened trend in past years. The crisis has passed and it would be already time to recover certificates growth, but that isn’t happening. The whole Europe is also in a negative trend, however had a slight increase in percentage terms – 1,8%. This means that in each 100 certified companies two (or almost two) are Portuguese. Related to global data our percentage is about 0,68%. ISO 14001 ENVIRONMENT In 2017 Portugal loses one certificate, a discontinuity with no meaning comparing to past years growth. In the first years of this decade it had a constant and expressive increase, but by analysing recent years is verified that its maturity is being achieved slightly below 1500 certificates. Portugal quota is 1,31% in European terms and

0.41% on global total, with a slight increase compared with Europe, but also decreasing in global total. Compared with the remaining European countries, Portugal is in the nineteenth position, contrasting to the eleventh position in quality standard, in which smaller countries are some positions forefront, us. ISO 22000 FOOD SAFETY European growth was negative and worldwide was 2%. In this context, Portuguese performance was significant with a percentage growth of 42% corresponding to more 98 certificates, passing to a total of 332 certificates, which deserves to be noted when Europe had a losses year and several of main countries in negative trend. In 2016 was registered a retreat but this year the growth is real, this means that all these certified companies are an additional guarantee to consumers. In this standard Portugal increases whether in percentage terms whether in Europe and worldwide, to 3,21% and 1,01% respectively. It’s the first time that is achieved 1% of global total. ISO 27001 INFORMATION SAFETY In all analysed regions this standard has a continuous growth, increasing 19% in the world and 17% in Europe. Portugal had an increase of 17% corresponding to an increase of 16 certificates, which means that got over the 100 certified companies barrier. Portugal had a more expressive growth in the past two years but still not enough to achieve 1% in European terms – it’s one of

our worst quotas. Europe has today 14600 certificates. In global terms is even worst representing only 0,28% of a global total near of 40 thousand. Countries’ and companies’ unsafety is a real problem and may create questions hard to answer, so information safety is a matter of urgency, namely in companies because is more and more considered as an important asset. ISO 50001 ENERGY This year were registered in Portugal 47 certificates, plus ten than last year which has a meaningful increase in percentage terms (27%). If growth is analysed in absolute terms then there isn’t such an expressive growth. Since 2011, when certificates started to be issued that its growth is continuous; however there are a few companies in comparison with global total (22870) or with European total (19024). This is a European standard which it’s spreading to other places, namely to Asia. Portugal due to its dimension hardly would have a significant number of certified companies by this standard, but by the existing dynamic in energies, seems that’s an unsatisfactory value. European quota is 0,25% and global is 0,21%. PORTUGUESE ECONOMICAL CONTEXT The following analyse is made based in data collected along with Instituto Nacional de Estatística (INE). These data are distributed by five continental and two island regions. In each one are studied the number of companies, turnover and variables related to employment, establishing the annual varia-

C E R T I F I C AT I O N E V O L U T I O N |

are the remaining. France, Czech Republic, Russia and Belgium strong growth should be highlighted. Croatia has also a big growth passing from 21 to 55 certificates; Czech Republic goes from 369 to 522 certificates, so both countries have a large contribution to European growth. Portugal also gives its little contribution, increasing 27%.

40 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

tion in a period of time according to NUT II. INE’s reference year is 2016 (last available data). It’s also through INE that are gathered and handled the necessary data to determine the number of companies with more than 10 workers which are statistically relevant to this study, as it was already explained in GEC’s previous editions. In 31st December 2017 are gathered data elements along with the certifiers entities working in Portugal, in a way to determine a global vision of what occurred last year. The great data amount gathered and its diversity may permit some risks which we try to minimise with standardisation. Each year is a great challenge in obtaining certifier entities data at the same time (within the same target date). Unfortunately we couldn’t still achieve that goal what makes harder, delays and extends the time work has to be made. However analysing published ISO data and its alerts, we may verify that this happens all around. The data report isn’t always made in the same way to ISO or to GEC, so we advise that data should be read individually only comparing ISO data with ISO data, and GEC data with GEC data, without intersections. All readers, quality technicians, as well as academic people who consult GEC and use it as a public, free service, would be benefited with standardisation. By the analyse of INE’s data is verified that there’s a continuous trend which is taking force in jobs and companies creation, as well

NUMBER OF ISSUED CERTIFICATES/NUMBER OF REGISTERED COMPANIES (INE) PER NUT II

COMPANIES TOTAL

COMPANIES + 10 EMPLOY.

CERTIFICATES ISSUED *

% OF CERTIFICATES VS COMP.+10 EMPLOY.

% OF CERTIFICATES PER NUTT II

NORTH

405 518

17 531

3 286

18,74

33,29

CENTRE

254 927

8 864

3 009

33,95

30,49

LISBON

336 230

11 672

2 698

23,12

27,34

ALENTEJO

81 853

2 278

331

14,53

3,35

ALGARVE

66 106

2 033

239

11,76

AZORES

26 360

791

189

23,89

1,91

MADEIRA

25 108

889

118

13,27

1,2

TOTAL

1 196 102

44 058

9 870

22,40

100

N - 1**

1 163 082

42 430

10 121

23,85

Source: INE and Certification Bodies * According to ISO 9001/14001/OHSAS/NP4397/ISO 22000/HACCP/ISO/TS/SA8000/NP4469/NP4457 (IDI) | **Figures for the previous year

VARIABLES RELATED TO EMPLOYMENT AND VOLUME OF BUSINESS PER NUT II REGIONS (thousand euro)

VOL. EMPLOYMENT PER REGION

VOL. EMPLOYMENT =/+10 EMPLOYEE S

VOL. BUSINESS

COMPANIES =/+10 EMPLOYEES

1 262 799

672 732

53,27

97 992 279 593

71 481 788 327

72,95

CENTRE

682 153

312 926

45,87

57 241 367 786

39 746 747 739

69,44

LISBON

1 278 935

811 582

63,46

152 946 934 823

121 604 740 858

79,51

ALENTEJO

195 452

77 478

39,64

15 535 744 549

10 132 329 591

65,22

ALGARVE

157 492

62 333

39,58

7 966 141 076

4 545 097 314

57,06

AZORES

63 028

28 329

44,95

4 708 077 591

3 310 665 790

70,32

NORTH

MADEIRA

64 881

30 409

46,87

4 089 424 006

2 812 052 624

68,76

TOTAL

3 704 740

1 995 789

53,87

340 479 969 424

253 633 422 243

74,49

N-1*

3 578 913

1 912 146

53,43

331 601 856 055

246 534 757 990

74,35

125 827

83 643

0,44

8 878 113 369

7 098 664 253

0,14

DIFERENCIAL

*Figures for the previous year | Source: INE

TÍTULO DD CAPÍTULO |

Attached it may be watched two types of charts, with variables related to number of companies, turnover, total employment and existing certificates in each region, information gathered along with INE and with certifiers bodies. It’s used NUT II regions in its regional distribution, such as: North, Centre, Lisbon and Tagus Valley, Alentejo, Algarve, Madeira and Azores, autonomous regions. As it was referred it was applied a filter to the gathered data to determine companies with 10 or more employees. From a total of 1196102 it

15 451 14 913 14 073

20000

3 930 4 042 4 145

10000

11 521 10 871 9 928

15000

ISO 9001

2015

ISO 14001

2016

OHSAS 18001

ISO 22000

HACCP

300 311 261

119 82 69

158 154 130

85 90 77

443 398 377

896 898 812

5000 1 731 1 631 1 461

as in the increase of yearly turnover in every NUT II regions. Companies’ number passed from 1.163.082 to 1.196.102, increasing more 33 thousand. Also in this period were increased more 125 thousand new jobs in which 83643 were in companies with 10 or more workers, distributed by all regions, since job numbers increased in all of them. This positive climate has permitted to increase 300 thousand new jobs in national economy. In number of companies with 10 or more employees, the balance is positive too, passing from 42430 to 44058, more 1628 companies, which confirms past years increasing trend, although far from 50 thousand that there were before the crisis. This situation creates 1628 potential new certified companies. By these numbers we may verify that Portugal is a country of micro and small companies, with less than 10 employees, in a percentage rate higher than 95%. It’s urgent to create strategies among public powers and employers/companies sectoral bodies so those may grow and become stronger.

7 789 7 307 6 741

C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

FIGURE 1 Number evolution of issued certificates per standard

ISO/TS SA8000/ NP 4457 /NP4469 (IDI)

Total Parcial

Outros*

Total Geral

2017

* Others standards not highlighted in this chart services and certified products

passed to 44058 companies. A significant reduction as it was already referred. It’s known that micro and small companies have lots of difficulties in certifying themselves; the filter allows defining the potential number of certifiable companies in national economy. Thereafter, are presented two charts that register and verify the main values and trends related with a wide group of standards where are included the main existing whether are ISO standards or from other entities. The goal of these charts is to analyse and characterise the number of issued certificates

by each standard, but without identifying the bodies individually. The aspects presented here are important, unique and surveyed for many and diverse entities along the year, namely by academic community that has been using this information in master and doctoral theses. Thereby we thank the certifying bodies for sending us the needed information. In our opinion certifying companies gather lots of benefits from this analysis which allows

43 C E R T I F I C AT I O N E V O L U T I O N |

FIGURE 2 Number evolution of issued Certificates per standard / year in percentage (%)

67,9

67,61

67,22

60 50 40

The two chart bars give an approximated idea of the Portuguese existing certificates in terms of numbers, quantity and products. It’s verified that past years negative trend is accentuated. Every standard as some reduction (some more than others) as is seen. Quality and environment (the two most used certifications) are falling, but quality more than environment, this lost more than thousand certificates past years. OHSAS loose some but that may be justified by the appearance of the new standard ISO 45001 that is going to replace it. The remaining standards present slight reductions with a trend stabilisation in a low level.

ISO 9001

2015

ISO 14001

2016

ISO 22000

HACCP

ISO/TS

SA8000/ /NP4469

2,86

2,63

2,6

0,7

1,03

0,75

1,3

1,37

1,41

0,78

0,83

3,8

3,85

3,66

8,18

OHSAS 18001

0,74

adjusting their communicational strategies along with the companies. Unfortunately one of the certifying bodies didn’t have the opportunity, the time or strategical vision to provide us updated data, what we regret.

7,8

8,3

14,72

15,02

NP 4457 (IDI)

2017

With almost 68% of quota, ISO 9001 (quality) is omnipresent in the universe of certified companies, adding environmental standard and OHSAS there is almost 90% of Portuguese total. It’s worrying because when these standards lose ground that means that a group of companies stopped their certification. These standards have a recognised importance, especially quality which is very important when companies intend to export and to internationalise themselves. The section “Others” where are included all

the other standards, products and certified services, still has a positive trend, but with a reduced growth that points also to a stabilisation. However these are the only ones that grow and avoid a more pronounced decrease in annual total. A final note to refer that there aren’t accounted in GEC the issued certificates in other members states or in other countries such as PALOP, where many certifying companies are acting with success evaluating the number of issued certificates in those markets profiting from their capacity and existing know how.

C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

GENERAL DATA

CERTIFICATION IN COMMUNITY EUROPE

Country

Political System

GERMANY

Federal Republic

AUSTRIA

Federal Republic

BELGIUM

Parliamentary Federal government (constitutional monarchy)

BULGARY

Parliamentary democracy

CYPRUS

Republic

CROATIA

Republic

DENMARK

Constitutional monarchy

SLOVAKIA

Parliamentary democracy

SLOVENIA

Parliamentary Republic

SPAIN

Parliamentary monarchy

STONIA

Parliamentary Republic

FINLAND

Republic

FRANCE

Republic

GREECE

Parliamentary Republic

HUNGARY

Parliamentary democracy

IRELAND

Republic, Parliamentary democracy

ITALY

Republic

LATVIA

Parliamentary democracy

LITHUANIA

Parliamentary democracy

LUXEMBOURG

Constitutional monarchy

MALTA

Republic

NETHERLANDS

Constitutional monarchy

POLAND

Republic

PORTUGAL

Republic, Parliamentary democracy

*countries joined monetary union (Euro)

s in past GEC’s editions, Croatia and Czech Republic are the two addressed countries in this GEC’s edition. Croatia is a small country with about 4 million people, which results from the division of ex-Yugoslavia. It borders with Slovenia, Hungary, Serbia, Bosnia-Herzegovina and Montenegro. It’s a country with a wide coast, surrounded by Adriatic Sea, with maritime border with Italy. The capital – Zagreb, it’s an important financial and university centre with about 800 thousand inhabitants. It should be noted that Dubrovnik is World Heritage. Croatia is developing tourism industry due to its natural and cultural beauty. Its industry is focused in chemical industry, machine tools and instruments, metal products and electronics. Croatia is the 76th in world economy according to World Bank data. Its principal trade partners (import/export) are Italy, Germany and Slovenia. In certified companies ranking (9001/14001) is in 21st place in 28 EU countries. Among 2016 and 2017 it had a slight negative variation interrupting the

UNITED KINGDOM Constitutional monarchy CZECH REPUBLIC

Parliamentary democracy

ROMANIA

Republic

SWEDEN

Constitutional monarchy

BORDERS

CURRENCY

German

Berlin 3,5 million

357

Austria, Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic, Switzerland

Euro

German, Slovenian, Croatian, Hungarian

Viena 1,7 million

8,7

Germany, Slovakia, Slovenia, Hungary,

Euro

Flemish, French, German

Brussels 2,0 million

Italy, Czech Republic, Switzerland, Liechtenstein

Euro

Bulgarian

Sofia 1,2million

7,1

110

Germany, France, Luxembourg, Netherlands

Bulgarian LEV(BGN)

Greek, Turkish

Nicosia 251 thousand

Greece, Macedonia, Romania, Serbia, Turkey

Euro

Croatian

Zagreb 687 thousand

4,4

Bosnia and Herzegovina, Hungary, Serbia, Montenegro, Slovenia

Croatian Kuna (HRK)

Danish

Copenhagen 1,2 million

5,7

Germany

Danish Krone (DKK)

Slovak

Bratislava 401 thousand

5,4

Austria, Hungary, Poland, Czech Republic, Ucraine

Euro

Slovenian

Liubliana 279 thousand

Austria, Croatia, Italy, Hungary

Euro

Castilian, Aragonese, Catalan, Galician, Basque, Valencian

Madrid 6,1 million

46,4

505

Andorra, France, Gibraltar, Morroco, Portugal

Euro

Estonian

Tallinn 391 thousand

1,3

Latvia, Russia

Euro

Finnish, Swedish, Sami

Helsinki 1,1 million

5,4

338

Norway, Sweden, Russia

Euro

French

Paris 10,8 million

643

Germany, Andorra, Belgium, Spain, Italy, Luxembourg, Mónaco, Switzerland

Euro

Greek

Athens 3,0 million

10,7

131

Albania, Bulgary, Macedonia, Turkey

Euro

Hungarian

Budapest 1,7 million

9,8

Austria, Croatia, Slovakia, Slovenia, Romania, Serbia, Ucrania

Hungarian Forint (HUF)

Irish, English

Dublin 1,1 million

4,8

United Kingdom

Euro

Italian

Rome 3,7 million

301

Austria, Vatican City, Slovenia, France, San Marino, Switzerland

Euro

Latvian

Riga 621 thousand

1,9

Belarus, Stonia, Lithuania, Russia

Euro

Lithuan

Vilnius 517 thousand

2,8

Belarus, Latvia, Poland, Russia

Euro

Luxemburg, French German

Luxembourg 107 thousand

0,8

2,5

Germany, Belgium, France

Euro

Maltese, English

Valetta 197 thousand

0,5

0,3

No terrestrial borders

Euro

Dutch, Frísian

Amesterdam 810 thousand

Germany, Belgium

Euro

Polish

Warsaw 1,7 million

313

Germany, Belarus, Slovakia, Lithuania, Czech Republic, Russia, Ucrania

Polish Zloti (PLN)

Portuguese, Mirandês

Lisbon 2,8 million

10,8

Spain

Euro

242

Ireland

Sterling Pound (GDP)

Official Language

English, Ulster Socttish, Irish, London Scottish gaelic Scots, Welsh, Cornish 10,3 million Czech

Prague 1,3 million

10,6

Germany, Austria, Slovakia, Poland

Czech koruna (CZK)

Romanian

Bucharest 1,8 million

237

Bulgary, Hungary, Moldova, Serbia, Ucrania

Romanian Leu (RON)

Swedish

Stockholm 1,4 million

9,9

450

Finland, Norway

Swedish Krona (SEK)

C E R T I F I C AT I O N I N C O M M U N I T Y E U R O P E |

TOTAL POPULATION SURFACE Thousandlions - Thousand km2 (Aprox.) (Aprox.)

Source: CIA World Factbook, Banco Central Europeu CAPITAL Metropolitan Area (INAHBITANTS)

ECONOMIC DATA EXPORTS (2017)

MAIN EXPORT PARTNERS (2017)

GERMANY

Automobiles, machinery, chemicals, and precision optical equipment

United States 8,8%; France 8,3%; United Kingdom 7,0%

AUSTRIA

Machinery and equipment, vehicles and parts, paper and board, metal

Germany 29,4%; United States 6,4%; Italy 6,1%

BELGIUM

Automobiles and other terrestrial vehicles, pharmaceutical products, chemical organic products

Germany 16,7%; France 15,4%; Netherlands 11,2%

BULGARY

Clothing, footwear, iron and steel, machinery and equipment, fuels

Germany 12,5%; Italy 9,2%; Turkey 8,5%

CYPRUS

Fuels and mineral oils, pharmaceutical products, machinery and electrical devices

Greece 12,6%; United Kingdom 7,8%; Libya 7,7%

CROATIA

Fuels and mineral oils, machinery , mechanical and electrical equipment

Italy 13,7%; Slovenia 12,5%; Germany 11,8%

DENMARK

Machinery and mechanical equipment, pharmaceutical products, electrical machines, fuels and mineral oils

Germany 16,4%; Sweden 11,1%; Norway 6,3%

Czech Republic is geographical located in central Europe, with terrestrial border with Slovakia, Austria, Germany and Poland. It results from the division that took place in 1993 of the former Czechoslovakia; its first president was Václav Havel and its capital and main town is Prague with about 1.3 million inhabitants with a very rich history and heritage. It’s one of the most European visited towns. Czech Republic has a 10,6 million population, similar to Portugal. It has a developed economy, strongly based in exportations, namely motor vehicles, machines and mechanical equipment, metallurgy, glass and weaponry. Its principal trade partners are Germany, with one third of global total, Slovakia and Poland; in importations is Germany and in a lower scale China and Poland. In certified companies ranking (9001/14001) is in 7th place keeping an increasing trend as in past years. Czech Republic didn’t join the Euro and kept its own currency Czech koruna (CZK). It’s the 50th in world economy according to World Bank data.

SLOVAKIA

Automobiles and other terrestrial vehicles, machinery, mechanical and electrical equipment

Germany 21,9%; Czech Republic11,9%; Poland 7,7%

SLOVENIA

Automobiles and other terrestrial vehicles, machinery, mechanical and electrical equipment

Germany 19,3%; Italy 10,4%; Austria 7,4%

SPAIN

Automobiles, parts machinery, mechanical and electrical equipment

France 15,1%; Germany 11,3%; Italy 8,0%

ESTONIA

Machinery, electrical equipment, woods, charcoal and wooden products

Sweden 16,8%; Finland 15%; Russia 9,3%

FINLAND

Machinery and mechanical equipment, paper, electrical equipment

Germany 13,6%; Sweden 10,1%; United States 6,7%

FRANCE

Aircrafts and other space crafts, Machinery and mechanical equipment, automobiles and other vehicles

Germany 13,9%; United States 8,4%; Spain 6,3%

GREECE

Fuels, mineral oils, bituminous substances, aluminium, machinery, boilers and mechanical equipment

Italy 11,3%; Germany 7,2%; Turkey 6,7%

HUNGARY

Machinery, electrical equipment and electrical material, mechanical equipment, automobile and other vehicle

Germany 27,2%; ROMANIA 5,2%; Slovakia 5,0%

IRELAND

Pharmaceutical products, chemical and organic products, optical equipment and photography

United States 23,9%; United Kingdom 13,8%; Belgium 12,9%

ITALY

Machinery and mechanical equipment, automobile and other terrestrial vehicles, machinery and electrical equipment

Germany 12,6%; France 10,5%; United States 8,9%

LATVIA

Woods, charcoal and woodcraft, machinery and electrical equipment and mechanical equipment

Lithuania 18,3%; Estonia 12,2%; Russia 7,6%; Russia 13,5%; Latvia

LITHUANIA

Fuels and mineral oils, machinery and mechanical equipment, furniture, medical furniture

9,9%; Poland 9,1%

LUXEMBOURG

Cast iron, steel, machinery and mechanical equipment, plastics and automobiles

Germany 27,8%; France 14,0%; Belgium 12,7%

MALTA

Pharmaceutical products, machinery and electrical equipment, fish and crustaceans, mollusc, fuels and mineral oils

United States 27,3%; Germany 13,9%; France 8,3%

NETHERLANDS

Machinery and mechanical equipment, fuels and mineral oils, machinery and electrical equipment, pharmaceutical products

Germany 23,2%; Belgium 10,4%; United Kingdom 8,9%

POLAND

Machinery and mechanical equipment, automobile and other terrestrial vehicles, parts and accessories

Germany 27,0%; United Kingdom 6,6%; Czech Republic,5%

In certification, Czech Republic has in the past years a constant increase evolution with 15492 issued certificates (more 741 than in last year). In percentage terms has 5% annual growth. It’s in 7th place in 28 EU countries, increasing one position.

PORTUGAL

Machinery, equipment, automobiles, other transport material, common metals, plastics, rubber, mineral fuels

Spain 26,3%; Outros 22,8%; France 13,3%

UNITED KINGDOM

Machinery and mechanical equipment and parts, pearls, precious stones and metals, coins, automobiles, tractors and others

United States 14,9%; Germany 10,0%; Switzerland 7,3%

CZECH REPUBLIC

Automobiles and other terrestrial vehicles and its parts and accessories, machinery and mechanical equipment

Germany 32,5%; Slovakia 9%; Poland 5,8%

ROMANIA

Machinery and electrical equipment, automobiles and other terrestrial vehicles and its parts and accessories

Germany 21,5 %; Italy 11,4%; France 7,2%

SWEDEN

Machinery and mechanical equipment, automobiles and other transport material, machinery and electrical equipment

Germany 10,2%; Norway 10,1%; United States 7,0%

C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

COUNTRIES

previous year growth. Croatia didn’t join Euro and kept its own currency – Croatian Kuna (HRK).

Croatia presents a negative performance

IMPORTS (2017)

MAIN INDUSTRIES (2017)

Machinery, electric machines, automobiles, transport equipment, pharmaceutical products

China 9,9%; Netherlands 8,7%; France 6,9%

Iron and steel industry, coal, cement, chemicals, motor vehicle manufacturing, electronics, food supply, shipbuilding, textile industry

Machinery and equipment, vehicles, chemicals, metal

Germany 41,5%; Italy 6,3%; Switzerland 6%

Construction, machinery, vehicles and parts, food products, metals, chemicals

Automobiles and other terrestrial vehicles, fuels, pharmaceutical products

Netherlands 16,8%; Germany 13,6%; France 9,5%

Manufacture of engineering and metal products, assembly of vehicles, transportation equipment and manufacture of scientific instruments

Machinery and equipment, steel and minerals, chemical products and plastics, fuels, raw-materials

Germany 12,9%; Russia 12%; Italy 7,6%

Electricity, gas, water, food, tobacco, machinery and equipment, metals, chemicals

Fuels and mineral oils, ships, automobiles and other terrestrial vehicles

Greece 21,3%; Germany 16,7%; Italy 6,7%

Tourism industry, food industry and food processing, cement and plaster production, ship repair and remodeling, textile industry

Fuels and mineral oils, machinery , mechanical and electrical equipment

Germany 16,2%; Italy 12,5%; Slovenia 10,9%

Chemicals and plastics, machinery and tools, metal and electronic products, aluminum, paper

Machinery and mechanical equipment, electrical machines, automobiles and transportation material, Fuels and mineral oils

Germany 20,3%; Sweden 12,4%; Netherlands 8,0%

Iron and steel production, non-ferrous metals, chemicals, food processing, machinery and transport equipment, textiles and clothing

Machinery and electrical equipment, Automobiles and other terrestrial vehicles, machinery and electrical equipment

Germany 20,2%; Czech Republic16,9%; Austria 9,8%

Automotive, metals and products, electricity, gas, coke, petroleum, nuclear fuel, chemicals

Automobiles and other terrestrial vehicles, machinery, mechanical and electrical equipment

Germany 16,8%; Italy 13,5%; Austria 9,9%

Metallurgical industry and ferrous aluminum products, lead and zinc smelting, electronic products, automobiles, electric power equipment, wood products

Automobiles, parts, fuels and mineral oils, machinery and mechanical equipment

Germany 13,5%; France 11,1%; China 8,7%

Textile industry and footwear, food industry, metals and metal products, chemicals, shipbuilding, cars

Machinery, electrical equipment, mechanical equipment

Germany 10,7%; Finland 9,6%; China 8%

Food industry, engineering, manufacturing of electronic components, wood products, textile industry, information technology and telecommunications

Fuels and mineral oils, machinery and electrical and mechanical equipment and automobiles

Germany 14,9%; Sweden 11,2%; Russia 10,9%

Metals and metal products, electronic products, machinery, scientific instruments, shipbuilding, pulp and paper, food and chemical products

Machinery and mechanical equipment, fuels, mineral oils automobiles and other vehicles

Germany 14,9%; United States 8,9%; China 8,1%

Machinery, chemicals, automobiles, metallurgy, aircraft, electronic products, textile industry, food processing, tourism

Fuels, mineral oils, bituminous substances, mรกquinas, machinery, boilers , mechanical equipment and pharmaceutical products

Germany 10,6%; Russia 8,1%; Italy 7,8%

Tourism, food and tobacco industry, textile industry, chemicals, metals, mining, oil

Machinery, electrical equipment and electrical material, mechanical equipment, automobile and other vehicle

Germany 26,1%; Austria 6,6%; China 5,8%

Mining, metallurgical industry, building materials, food processing, textile industry, chemicals, automobiles

Aircrafts and other space crafts, machinery and mechanical equipment and parts

United Kingdom 25,7%; United States 15,6%; France 12,4%

Pharmaceuticals, chemicals, hardware & software, food and medical devices

Automobile and other terrestrial vehicles, fuels and mineral oils, machinery and mechanical equipment

Germany 16,3%; France 8,9%; China 7,5%

Tourism sector, machinery, iron and steel production, chemicals, food processing, textile industry, vehicles, clothing, footwear, ceramics

Machinery and electrical equipment, mechanical equipment, automobile and other terrestrial vehicles

Lithuania 17,5%; Germany 11,9%; Poland 10,4%

Food processing, wood processing, textile industry, metals, pharmaceuticals, synthetic fibers, electronic products

Fuels and mineral oils, machinery and mechanical equipment, automobile and other vehicles

Russia 14,4%; Germany 12,1%; Poland 10,8%

Machinery and tools, engine production, home appliances, refinery industry, shipbuilding, furniture, textile industry, food processing, fertilizer

Automobile and other terrestrial vehicles, fuels and mineral oils, machinery and mechanical equipment

Germany 24,0%; Belgium 22,7%; France 11,9%

Banking and financial services, construction services, real estate, iron, metal and steel industry, information technology, telecommunications

Fuels and mineral oils, ships and floating structures, aircrafts and other space craft

Italy 20,9%; The Cayman Islands 11,8%; Canada 10,4%

Tourism, electronics, shipbuilding and repair, food and beverage industry, pharmaceuticals, footwear, clothing, tobacco, aviation

Fuels and mineral oils, machinery and mechanical equipment, machinery and electrical equipment

Germany 17,2%; Belgium 9,9%; China 9,0%

Agroindustries, metal and product engineering, electrical machinery and equipment, chemical industry, petroleum, construction and production of microelectronic components

Machinery and electrical equipment, machinery and mechanical equipment, automobile and other terrestrial vehicles

Germany 22,9%; Russia 12,4%; China 6,1%

Iron and steel industry, ore supply, chemicals, shipbuilding, food processing, glass, beverage and textile industry

Machinery, equipment, automobiles, other transport material, mineral fuels, agricutural, chemical, common metals

Spain 32,7%; Outros 22,6%; Germany 13,6%

Textile industry, clothing, footwear, wood, cork, paper and cellulose, chemicals, lubricants, automobiles and auto parts, base metals, minerals, porcelain and ceramics

Automobiles, tractors and others, Machinery and mechanical equipment and parts, electrical devices, fuels, mineral oils

Germany 15,0%; China 10,0%; United States 9,2%

Manufacture of machinery and tools, electrical equipment, automation, railway, shipbuilding, airplanes, vehicles and auto parts, electronic products and communication equipment

Machinery and mechanical equipment, electrical equipment, automobiles and other terrestrial vehicles

Germany 26,2%; China 13,4%; Poland 7,8%

Automotive, metallurgy, machinery and equipment, glass, armaments

Machinery and electrical equipment, mechanical equipment, automobiles

Germany 20,5%; Italy 10,2%; Hungary 7,4%

Electrical machinery and equipment, automobile assembly, textile and footwear industry, metallurgy, chemicals, food processing

Machinery and mechanical equipment, automobiles and other transport material, machinery and electrical equipment

Germany 18,8%; Netherlands 8,3%; Norway 8,82%

Supply of iron and steel, precision equipment manufacturing, wood and derivatives industry, food industry

Source: AICEP

MAIN IMPORT PARTNERS (2017)

C E R T I F I C AT I O N I N C O M M U N I T Y E U R O P E |

48 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

with losts in these two references (quality and environment), versus last year growth with a stabilisation in about 3 thousand. In percentage terms has decreased 8.13% corresponding to 296 certificates. In the 28 European countries, Croatia is in the 21st position, losing two positions. In the three past years, Portugal continues decreasing with less 11 certificates which suggests that is stabilising. If we report to 2014 is seen that Portugal lost many certificates, it registered 9327 and registered 8770 in 2015. The decrease percentage is minimum 0.13%, which isn’t enough to loose last year position – keeps 11th place. Greece is in the next position with a distance of 50 certificates. Since crisis effects are almost overdue, this continuous decrease in certificated companies is a concern and hasn’t been counterbalanced by new standards though the general overview is also negative. This is a decreasing year in Europe with only little increases in some countries. The exception is Sweden which adds more 4739 certificates. Germany is the second best performance with more 1157 certificates followed by Cyprus and Czech Republic with more 867 and 741 new certificates. Only 12 increase with the other 18 in negative ground. In 2016, 16 increased and 12 were in negative ground. This year there are decreases in almost all of them but especially in Italy. ISO refers problems in Italian certificates counting so this value has to be analysed with reservations. There are so-

me other countries with problems namely Germany, Sweden grows 63%. In the main European countries, Czech Republic is also growing with more 741 certificates. United Kingdom has a slight recover (375) but still far from 2015. The great percentage increase was in Cyprus with more 252% and 867 new issued certificates. This information has also some reservations because in 2015 has presented 1069, in 2016 had a sharp fall passing to 343 and this year recovers to 1210. There are too much significant changes, so or there are some problems in annual ISO certificates counting or in the sent data. Baltic countries have a strong percentage growth, higher than 10% but because they are small countries, the absolute value is only about some hundreds. Germany grows 1,5% and United Kingdom has 0.69% the last that grows. Malta behaviour is similar to Cyprus, in 2015 had 548 passing to 2509 in 2016 what doesn’t seem credible, this year reverses to 226. It may be said something similar to Italy that in past years presented values with large amounts of increases and decreases. This is the decreasing year, as it was in 2015 the increasing year, loosing 64581 certificates staying in the decreases’ top. In percentage terms lost 36,8%, more than a third. We should wait for next year values to evaluate this country situation – European certification leader and one of the main in the world. With great losses are also Spain, Slovakia and France, the two first near to 3 thousand, and the last with 1972. Another country with great losses is Poland that

reverses its trend and loses 605 certificates. In percentage terms the great falls are in Malta (91%), Slovakia (36,8%) and Italy (36,5%). In a second level is Belgium, with 12, Croatia with 8, Hungary, Bulgaria and France around 7%. Portugal loses 0.13% which corresponds to less 11 certificates.

COUNTRY

Source: AICEP, European Commission, Eurostat and PORDATA

GDP 2016 (Billion euros)

GDP 2017 (Billion euros)

INFLATION RATE 2016 (%)

INFLATION RATE 2017 (%)

3 144 050

3.277.340,0

0,4

1,7

AUSTRIA

353 296

369.899,2

1,0

2,2

BELGIUM

423 048

439.051,9

1,8

2,2

BULGARIA

48 128

51.663,0

1,3

1,2

CYPRUS

18 122

19.570,9

-1,2

0,7

CROATIA

46 382

48.989,5

-0,6

1,3

DENMARK

277 489

292.806,0

0,0

1,1

SLOVAKIA

81 154

84.850,9

-0,5

1,4

SLOVENIA

40 418

42.999,7

-0,2

1,6

GERMANY

1 118 522

1.166.319,0

-0,3

ESTONIA

21 098

23.615,1

0,8

3,7

FINLAND

215 615

223.843,0

0,4

0,8

FRANCE

2 228 857

2.291.705,0

0,3

1,2

GREECE

174 199

180.217,6

0,0

1,1

HUNGARY

113 730

124.050,3

0,4

2,4

SPAIN

275 567

294.110,1

-0,2

0,3

1 680 522

1.724.954,5

-0,1

1,3

LATVIA

24 926

27.033,1

0,1

2,9

LITHUANIA

38 668

42.190,8

0,7

3,7

LUXEMBOURG

53 004

55.299,4

0,0

2,1

IRELAND ITALY

9 926

11.139,7

0,9

1,3

NETHERLANDS

702 641

737.048,0

0,1

1,3

POLAND

425 980

467.167,0

-0,2

1,6

MALTA

185 179

194.613,5

0,6

1,6

UNITED KINGDOM

2 393 183

2.332.087,3

0,7

2,7

CZECH REPUBLIC

176 564

191.642,8

0,6

2,4

ROMANIA

169 578

187.939,9

-1,1

1,1

SWEDEN

465 186

475.231,1

1,1

1,9

PORTUGAL

C E R T I F I C AT I O N I N C O M M U N I T Y E U R O P E |

ECONOMIC INDICATORS

50 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

CERTIFICATION DATA COUNTRY

Official Organisms (website)

GERMANY

Instituto Alemão para a Normalização – DIN (www.din.de) Organismo de Acreditação - DAKKS (www.dakks.de) Associação Alemã para a Qualidade - OVQ (www.dgq.de)

Certificates Certificates Certificates Certificates Certificates Certificates Issued Issued Issued Issued Issued Issued ISO 9001 (2016) ISO 9001 (2017) ISO 14001 (2016) ISO 14001 (2017) ISO 22000 (2016) ISO 22000 (2017) 66233

64658

9444

12176

425

416

AUSTRIA

Instituto Austríaco para a Normalização - ASI (www.on-norm.at) Ministério da Economia, Família e Juventude – Acreditação (www.bmwfj.gv.at) Fundação Austríaca para a Gestão da Qualidade - AFQM (www.qualityaustria.at)

3922

3707

1190

1168

BELGIUM

Instituto Belga para a Normalização(www.nbn.be)BELAC Acreditação (www.belac.fgov.be/intro_nl.htm) Centro Flamengo para a Gestão de Qualidade – VCK (www.vck.be)

3634

3121

1167

1063

181

148

BULGARIA

Instituto Búlgaro de Normalização - BDS (www.bds-bg.org) Serviço Búlgaro de Acreditação - BAS (www.nab-bas.bg) Agência Estatal para Vigilância Metrológica e Técnica – SAMTS (www.damtn.government.bg)

5951

5397

1824

1820

335

261

CYPRUS

Organização Cipriota para a Normalização (www.cys.org.cy/default.asp?id=175) Organização Cipriota para a Promoção da Qualidade - Acreditação (www.cys.mcit.gov.cy) Associação Cipriota para a Qualidade - CyAQ

275

939

271

213

CROATIA

Agência de Acreditação Croata (HAA) (http://www.akreditacija.hr/EN) Sociedade Croata para a Qualidade (HDK) Instituto de Normalização Croata (http://www.hzn.hr/default.aspx?id=160)

2659

2381

984

966

DENMARK

Dansk Standard - Normalização (www.ds.dk) DANAK - Acreditação Dinamarquesa (webtool.danak.dk/english/akkreditering-engelsk) Sociedade Dinamarquesa para a Qualidade – DFK (www.dfk.dk)

2498

2656

1075

1128

107

SLOVAKIA

Instituto Eslovaco para a Normalização, Metrologia e Testes - SUTN (www.unms.sk/?slovak-standards-institute) Sistema Eslovaco de Acreditação - SNAS (www.snas.sk) Sociedade Eslovaca para a Qualidade - SSK (http://www.ssk.sk/)

5716

3592

2317

1485

155

SLOVENIA

Instituto Esloveno para a Normalização (www.sist.si) Slovenska akreditacija – Acreditação (http://www.slo-akreditacija.si/) Associação Eslovena para a Qualidade e a Excelência - SZKO (http://www.szko.si/)

1848

1720

461

450

SPAIN

Associação Espanhola de Normalização e Certificação - AENOR (www.aenor.es) Entidade Nacional de Acreditação - ENAC (www.enac.es) Associação Espanhola para a Qualidade – AEC (www.aec.es)

34438

31984

13717

13053

611

589

ESTONIA

Centro Estónio para a Normalização - EVS (www.evs.ee) Centro Estónio de Acreditação (www.eak.ee/index_eng.php) Associação Estónia para a Qualidade - EKVA (www.eaq.ee)

973

1048

476

562

FINLAND

Associação Finlandesa para a Normalização - SFS (www.sfs.fi) Serviço Finlandês de Acreditação - FINAS (www.finas.fi)

2592

2644

1418

1480

FRANCE

Associação Francesa de Normalização - AFNOR (www.afnor.fr) Comité Francês de Acreditação - COFRAC (www.cofrac.fr) Movimento Francês pela Qualidade - MQF (www.mfq-fc.asso.fr)

23403

21808

6695

6318

585

622

COUNTRY

Official Organisms (website)

GREECE

Organização Helénica para a Normalização (www.elot.gr) Conselho Helénico de Acreditação - ESYD (www.esyd.gr) Associação Helénica para a Gestão - HMA (www.eede.gr)

7303

7056

1324

1520

2227

2285

NETHERLANDS

Instituto Holandês de Normalização - NNI (www2.nen.nl) Raad voor Accreditatie, RvA - Acreditação (www.rva.nl)

10326

9991

2677

2739

443

434

HUNGARY

Instituto Húngaro de Normalização - MSZT (www.mszt.hu) Conselho Húngaro de Acreditação - NAT (www.nat.hu) Comité Nacional Húngaro do EOQ - Qualidade (www.eoq.hu)

6559

5946

2233

2195

158

160

IRELAND

Autoridade Nacional de Normalização da Irlanda - NSAI (www.nsai.ie) Organismo Nacional Irlandês de Acreditação - INAB (www.inab.ie)

2393

2568

930

989

ITALY

Centro Nacional Italiano de Normalização (www.uni.com) ACCRETIA - Acreditação (www.accredia.it) Associação Italiana para a Qualidade - AICQ (http://aicqna.com/)

150143

97646

26655

14571

1304

898

LATVIA

Normalização da Letónia (www.lvs.lv) Serviço Nacional Letão de Acreditação - LATAK (www.latak.lv)

866

962

309

373

LITHUANIA

Conselho Lituano de Normalização (www.lsd.lt/en) LA – Acreditação (www.nab.lt)

1 150

1289

668

779

209

210

119

1864

191

645

12152

11846

3184

2885

701

561

7160

7150

1476

1475

234

332

Instituto Luxemburguês de Normalização, Acreditação, LUXEMBOURG Segurança e Qualidade dos Produtos e Serviços - ILNAS (www.ilnas.public.lu/fr/index.html) MALTA

Autoridade Maltesa de Normalização - MAS (www.msa.org.mt) Organização Nacional de Acreditação - NAB (www.nabmalta.org.mt) Câmara do Comércio, Empresas e Indústria de Malta – Qualidade (www.maltachamber.org.mt)

POLAND

Comissão Polaca para a Normalização - PKN Centro Polaco de Acreditação - PCA (www.pca.gov.pl) Centro Polaco para Testes e Certificação – Qualidade - PCBC (www.pcbc.gov.pl/english)

PORTUGAL

Associação Portuguesa para a Qualidade (www.apq.pt) Instituto Português de Acreditação (www.ipac.pt) Instituto Português da Qualidade (www.ipq.pt)

UNITED KINGDOM

Instituto Britânico de Normalização - BSI (www.bsigroup.com) Serviço de Acreditação do Reino Unido - UKAS (www.ukas.com)

37901

37478

16761

17559

141

154

CZECH REPUBLIC

Instituto Checo de Acreditação - CAI (www.cia.cz) Departamento Checo para Normalização, Metrologia e Testes - UNMZ (www.unmz.cz) Sociedade Checa para a Qualidade – CSQ (www.csq.cz)

10568

11180

4183

4312

111

ROMANIA

Associação Romena de Normalização - ASRO (www.asro.ro) Organismo Nacional de Acreditação - RENAR (www.renar.ro) Associação Romena para a Qualidade - ARC (www.arc.ro)

12209

12031

6075

5555

682

708

SWEDEN

Instituto Sueco de Normalização (www.sis.se) Conselho Sueco para Acreditação e Conformidade (SWEDAC) (www.swedac.se) Associação Sueca para a Qualidade - SFK (www.sfk.se)

4 041

5742

3448

6486

C E R T I F I C AT I O N I N C O M M U N I T Y E U R O P E |

Source: ISO Survey Certificates Certificates Certificates Certificates Certificates Certificates Issued Issued Issued Issued Issued Issued ISO 9001 (2016) ISO 9001 (2017) ISO 14001 (2016) ISO 14001 (2017) ISO 22000 (2016) ISO 22000 (2017)

C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

Source: ISO Survey

EVOLUTION OF THE N.ยบ OF ISSUED CERTIFICATES (ISO 9001 + 14001)

RANKING OF THE EU COUNTRIES N.ยบ OF ISSUED CERTIFICATES (ISO 9001+14001) Position

Position

2016

2017

Country

4 875

ITALY

4 801

4 184

GERMANY

6 925

7 775

7 217

CYPRUS

1069

343

1 210

CROATIA

3 413

3 643

3 347

Country

2015

2016

2017

61 219

75 677

76 834

AUSTRIA

5 680

5 112

BELGIUM

4 712

BULGARIA

GERMANY

DENMARK

2 874

3 573

3 784

SLOVAKIA

7 960

8 033

5 077

SLOVENIA

1 838

2 309

2 170

GROWTH RATE (Qty/%) (ISO 9001+14001) 2017 Abs. Values

Country

Unit

SWEDEN

4739

63,28

76 834

GERMANY

1157

1,5

UNITED KINGDOM

55 037

CYPRUS

867

252,8

SPAIN

45 037

FRANCE

28 126

CZECH REPUBLIC

741

ROMANIA

17 586

112 217

CZECH REPUBLIC

15 492

POLAND

14 731

UNITED KINGDOM

375

0,69

LITHUANIA

250

13,75

IRELAND

234

7,04

DENMARK

211

5,9

46 040

48 155

45 037

NETHERLANDS

12 730

ESTONIA

161

11,1

ESTONIA

1 686

1 449

1 610

SWEDEN

12 228

LATVIA

160

13,62

FINLAND

4 062

4 010

4 124

PORTUGAL

FINLAND

114

2,8

FRANCE

34 691

30 098

28 126

GREECE

8 576

LUXEMBOURG

11,15

GREECE

7 302

8 627

8 576

HUNGARY

8 141

PORTUGAL

-11

-0,13

12 842

13 003

12 730

BULGARIA

7 217

GREECE

-51

-0,59

HUNGARY

7 729

8 792

8 141

SLOVAKIA

5 077

SLOVENIA

-139

-6

IRELAND

3 080

3 323

3 557

AUSTRIA

4 875

AUSTRIA

-237

-4,6

NETHERLANDS

-273

-2,1

CROATIA

-296

-8,13

SPAIN

NETHERLANDS

ITALY

8 625

155 220

176 798

112 217

BELGIUM

4 184

LATVIA

1 503

1 175

1 335

FINLAND

4 124

LITHUANIA

1 959

1 818

2 068

DENMARK

3 784

IRELAND

3 557

LUXEMBOURG

359

296

329

MALTA

548

2 509

226

13 479

15 336

14 731

8 770

8 636

UNITED KINGDOM

57 985

CZECH REPUBLIC

BULGARIA

-558

-7,18

POLAND

-605

-3,94 -12,9

CROATIA

3 347

BELGIUM

-617

8 625

SLOVENIA

2 170

HUNGARY

-651

-7,4

54 662

55 037

LITHUANIA

2 068

ROMANIA

-698

-3,8

14 480

14 751

15 492

-6,55

ROMANIA

31 105

18 284

17 586

CYPRUS

SWEDEN

8 005

7 489

12 228

LUXEMBOURG

329

SPAIN

-3118

-6,47

506 535

530 477

460 473

MALTA

226

ITALY

-64581

-36,5

POLAND PORTUGAL

Total ISO Survey

ESTONIA

1 610

FRANCE

-1972

LATVIA

1 335

MALTA

-2283

-91

1 210

SLOVAKIA

-2956

-36,8

CONCLUSION In the six first ranking positions are exactly the same: Italy, Germany, United Kingdom, Spain, France and Romania. Czech Republic

swithces with Poland and is in the seventh position where it has been in 2015. Netherlands and Sweden complete the first ten – Sweden rises 5 positions. Portugal keeps the eleventh position but Greece is very close. In the last positions, due to its territorial dimension are the usual, with some positional changes among them, the most relevant is Malta that falls from the 22nd position to the last one. The percentage highlight goes to Cyprus that leads the growth. Due to such a big value, are created some doubts that will be confirmed or refuted next year. Sweden has also a great increase (63,28%), followed by Lithuania and Latvia – both around 13%. Czech republic grows 5% and Germany 1,5%. In a negative trend are Italy, France and Spain that together lose almost 70 thousand certificates. Portugal went out from the first ten group in 2015, keeping this year the 11th position, its performance is negative, losing 10 quality certificates and one in environment. In percentage terms it’s a very slight lost, 0.13%. ISO counts to Portugal 7150 quality certificates and 1475 in environment in comparison to 7160 in quality and 1476 in environment last year. In 2015 were 7498 in quality and 1272 in environment, in 2014, 8006 in quality and 1321 in environment. That’s a continuous and significant decrease.

C E R T I F I C AT I O N I N C O M M U N I T Y E U R O P E |

This is GEC’s section in which is made the 28 European Community countries analysis and characterisation with diversified information presented in charts and tables to ease its reading and interpretation. The two highlighted countries are Czech Republic and Croatia (a bigger and a smaller country) that are individually analysed. It’s referred the political system, population, territorial dimension, borders, language, GDP and their main economic activities in a way to have an overall view, finalising with more detailed information about Croatia and Czech Republic. These are only framework elements that aren’t sufficient to any company which wants to invest in any of them. It’s also informed the number of issued certificates and its evolution (positive or negative) in the most recent years based in ISO survey data. This year the panorama of increases and decreases was inverted related to last year. There are 12 increases and 18 decreases with the sum total being strongly and negatively influenced by Italy. There are many oscillations in some countries that advise caution in its analyses.

In Europe, 2017 was a negative year especially due to Italy’s performance. Other countries have also contributed to this performance but in a minor scale, as it may be observed on the tables. Worldwide was a mixed year, quality standards had a negative growth but Asia stood in positive growth, especially due to China. By regions the highlight is totally in Asia leaded by China. Africa and America had a little representation and were underperformed. In all regions there are many countries that use with daily success these standards with special focus to exporting countries as Germany and Italy and on the other hand China and Japan, which consider these standards a powerful management tool, as well as the credibility and the confidence that they attribute to globalised business world (special highlight to ISO 9001).

54 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

HIGHLIGHTED COUNTRIES

CROATIA AND CZECH REPUBLIC In this GEC’s edition, the two highlighted countries are Croatia and Czech Republic. The first is membership of European Community since 1st July 2013, the second since 1st May 2004. These two countries kept their own currencies and didn’t join Euro; those are Croatian Kuna (HRK) and Czech Koruna (CZK) with a value of 0.13466 and 0.03871 respectively. As done in last years, is going to be presented an economic presentation as well as its characterisation in the following pages. Due to the goal of this publication, the special aim is these two states certification evolution in 2017, giving awareness of their certification bodies.

roatia is a little country bathed by Adriatic Sea which recovered its independence after the partition of Yugoslavia in 1991, almost immediately had a war against Serbia to keep its independence. As result, this country was severely affected in population and economic levels. According to “The Global Competitiveness Report 2017-2018” of World Economic Forum in a group of 137 analysed countries, Croatia is in 74th position of competitiveness global index, with a 12095.5 GDP (USD).

The ISO’s published data related to Croatia and Czech Republic both occupy different places and positions. Czech Republic grows while Croatia decreases, beyond that, the number of issued certificates in each country is also very different. In Quality, Croatia has a slight decrease to 2381 whilst Czech Republic increases to 11180, in Environment is also the same, Croatia decreases from 984 to 966 and Czech Republic increases

from 4183 to 4312, the same for Food Safety with a small decrease as well as a small increase in Croatia and Czech Republic respectively. In 27001 standards it’s different, Czech Republic decreases from 507 to 463 while Croatia increases from 110 to 123. Finally in 50001 standards both increase in the last years, Croatia has 121 certificates and Czech Republic has 522. Both countries have quality bodies legally controlled according to global and European legislation. In the specific section are presented charts and tables that show each one reality.

H I G H L I G H T E D C O U N T R I E S : C R O AT I A A N D C Z E C H R E P U B L I C |

Czech Republic has around ten million people; its capital is Prague, with 1.3 million inhabitants. Its surface is around 79000 km2. It’s a result from Czechoslovakia pacific division which occurred on 1st January 1993 giving place to two sovereign countries: Czech Republic and Slovakia. Czech Republic has made a strong focus on education so is considered by PISA (OCDE’s Programme for International Student Assessment) as the 15th best in the world. Economic Czech competitiveness is based in automotive industry (Skoda). Tourism is one of the other pillars becoming Prague one of the most visited towns in Europe. According to “The Global Competitiveness Report” as has already been mentioned, in a group of 137 analysed countries, occupies the 31st position of competitiveness global index with a 18286,3 GDP (USD).

56 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

CROATIA

roatia which capital is Zagreb, is located in European East. Zagreb is the most populated town with about 800 thousand people. The country has about 5 million people, a small Community country. Shares borders with Slovenia, Hungary, Serbia, Bosnia and Herzegovina and Montenegro. It has more than one thousand islands, only fifth of them are inhabited, and a large coast of clear waters. Each year receives numerous cruise ships and tourists from all over the world. It’s surrounded by Adriatic Sea which is shared with Italy. This country is divided in several counties (zupanija): Zagrebe; Sisak-Moslavina; Karlovac; Varaždin; Koprivnica-Križevci; Bjelovar-Bilogora; Litoral-Serrano; Lika-Senj; Virovitica-Podravina; Požega-Eslavônia; Brod-Posavina; Zadar; Osijek-Barânia; Šibenik-Knin; Vukovar-Sírmia; Split-Dalmatia; Ístria; Dubrovnik-Neretva; Međimurje and Zagreb city; most of this territory is plain. The highest place is Dinara Mount that achieves 1830m high. It has a large coast (Adriatic Sea) with several islands. Its climate divides in two types, continental, characterised by warm summers and cold winters and in coast zone, Mediterranean climate with hot and dry summers as Italy, its neighbour. Its main economic sectors are Chemicals, Naval and Metalworking. European Union is its main economic partnership and among Europe specially Italy, Germany and Slovenia. Tourism is another important growing source of income. Recent war and the lack of structural reforms – in fundamental economic and society sectors – as justice, difficult the quick resolution of existing constraints with

an elevated unemployment rate. In global terms and according to Doing Business is in the 74th position of competitiveness. After six years of a strong recession that affected Europe, in 2015, Croatia returns to increases. In 2018 first semester, the growth was 2,7% with unemployment reduction and real wages increase. Purchase power is about 63% of all the rest of European Community. Most of the population live in urban areas; Croatian Human Development Index is high with a low rate of child mortality. Croatia is the 278th European Community member since 1st July 2003 and it didn’t join already to common currency, Euro. CERTIFICATION DATA ORGANISMS Croatian Accreditation Agency (HAA) HAA is a non-profit public institution which acts as a national accreditation service in Croatia. It was founded by Governmental Decree (OG 158/2004 i 44/2005, 30/2010) which mission is supporting the implementation of technical regulations in harmony with European Union in subjects as products safety, goods’ free movement in internal market, citizens’ health protection, consumers’ protection, environmental protection and other public interests subjects. HAA represents Croatian Republic and actively participates in European and international organisations accreditation work. It’s a full member of EA (European cooperation to accreditation), since 2005 and of ILAC, since 2010. Croatian standardisation Institute Croatian standardisation Institute is a non-profit

• Ensure proper use of energy and materials; • Improve production efficacy; • Remove technical barriers to international trade.

• Increase security level of products and processes; • Protect health, human life and environmental protection; • Promote products quality, processes and services;

This institute is member of international organisations as ISO, IEC, CEN, CENELEC, among others.

H I G H L I G H T E D C O U N T R I E S : C R O AT I A A N D C Z E C H R E P U B L I C |

autonomous public institution, established as a national body of standardisation of Croatian Republic in order to accomplish the following goals of standardisation:

G E N E R A L I N FO R M AT I O N S Government

Republic

Language

Croatian

Population

4,4 million (2017)

Capital (inhabitants)

Zagreb (800 thousand 2017)

Surface

56 Km2

Borders

Bosnia and Herzegovina, Hungary,Serbia, Montenegro, Slovenia

Head of State

Kolinda Grabar-Kitarovic

Prime minister

Andrej Plemkowic

Currency

Croatian Kuna (HRK)

Membership EU

1st July 2013

E C O N O M I C I N FO R M AT I O N GDP 2016

46 382 (Billion Euro)

GDP 2017

46 989 (Billion Euro)

GDP Growth Rate 2016

2,2%

Average Inflation 2016

0,60%

Average Inflation 2017

1,30%

Unemployment 2017

10,90%

Principal exports 2017

Fuels and mineral oils, machinery, mechanical and electrical equipment

Principal Imports 2017

Fuels and mineral oils, machinery, mechanical and electrical equipment

Export Partners 2017

Italy 13,7%; Slovenia 12,5%; Germany 11,8%.

Import Partners 2017

Germany 16,2%; Italy 12,5%; Slovenia 10,9%.

Major Industries

Chemicals and plastics, machinery and tools, metal and electronic products, aluminium, paper

Source: AICEP and PORDATA

C E R T I F I CAT I O N ENTITIES Bureau Veritas Hrvatska; SGS Adriatica D.O.O; TUV Rheinland InterCert D.O.O.; DNV GL; among others.

58 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

CZECH REPUBLIC

zech Republic is located in Central Europe and shares borders with four European countries (Germany, Austria, Slovakia and Poland). Its total population is over 10 million inhabitants; its capital is Prague, the most populated town, around 1,3 million people. It’s one of the most visited European towns. It’s known as the city of 100 domes, with a rich architectonic patrimony and intense cultural life. Czech Republic is administratively composed by thirteen regions (kraje) and a capital town: Karlovy Vary; Ústí nad Labem; Liberec; Hradec Králové; Pardubice; Olomouc; Morávia-Silésia; Plzeň; Central Bohemia; Prague; Southern Bohemia; Vysočina; Southern Moravia and Zlín. Its clime is continental type with hot summers and long and cold winters. It rains all the year, also in summer with the peak level in October and November. During spring (May and June) and in autumn (September) has a temperate clime. At northeast in the border with Slovakia is Carpathians mountain range and at north, near to the border with Poland and Germany are Sudeten Mountains. In November 1989, Czechoslovakia has returned to a full democratic system after lived since II World War in the orbit of Soviet Union. The nationalist aspirations of an important part of the country: actual Slovakia, lead to a pacific separation (1993) being created Czech Republic. The principal industry areas in Czech economy are automotive, with a very important European brand, Skoda, metallurgy, machinery electronics and pharmaceutical.

The production of Czech beer – one of the national symbols’ protected with origin denomination – is also an important activity which exports more than 2 million hectolitres year. Tourist industry is another important resource, responsible for 5% GDP and 9% exports. In global terms, according to Doing Business occupies the 31st competitiveness ranking position, being considered by FMI as a developed economy and a very developed economy in Human Development Index. In 2017 its GDP grew 4,3%. Czech Republic joined OTAN in March 1999 and became Euro zone member at 1st May 2004. It didn’t join Euro, keeping Czech koruna (CZK) as its national currency. CERTIFICATION DATA ORGANISMS Czech Accreditation Institute- CIA It was created in 1st January 1993 by Economic Ministry of Czech Republic. It’s the national accreditation organism, namely of: • Test and calibration labs; • Products certification bodies: • A udit bodies and management systems certification; • People certification bodies. Czech Department to Standardisation, metrology and tests – UNMZ The Institute executes Czech State competence in the following areas: • Technical standardisation; • Metrology; • Tests; • Technical regulations harmonisation.

59 H I G H L I G H T E D C O U N T R I E S : C R O AT I A A N D C Z E C H R E P U B L I C |

Institute responsibilities come from 20/1993 law in the area of technical standardisation, metrology and tests, from 22/1997 law about products technical requirements and the law 505/1990 about metrology and international treaties. Its principal competences are coordination of technical documents elaboration, guarantying development, publication and distribution of Czech technical standards and cooperation with European and international organisations.

Quality Czech Society – CSQ It promotes and spreads quality themes along with Czech organisations.

G E N E R A L I N FO R M AT I O N S Government

Parliamentary Republic

Language

Czech

Population

10,6 million (2017)

Capital (inhabitants)

Prague (1,3 million )

Surface

79 Km2

Borders

Germany, Austria, Slovakia, Poland

Head of State

Milos Zeman

Prime minister

Andrej Babis

Currency

Czech koruna (CZK)

Membership EU

1st May 2004

E C O N O M I C I N FO R M AT I O N GDP 2016

176 564 (Billion Euro)

GDP 2017

191642,8 (Billion Euro)

GDP Growth Rate 2017

Average Inflation 2016

-0,60%

Average Inflation 2017

2,40%

Unemployment 2017

2,39%

Principal exports 2017

Automobiles and other terrestrial vehicles and its parts and accessories, machinery and mechanical equipment

Principal Imports 2017

Machinery and mechanical equipment, electrical equipment, automobiles and other terrestrial vehicles

Export Partners 2017

Germany 32,5%; Slovakia 9%; Poland 5,8%

Import Partners 2017

Germany 26,2%; China 13,4%; Poland 7,8%

Major Industries

Automotive, metallurgy, machinery and equipment, glass, armaments

Source: AICEP and PORDATA

C E R T I F I CAT I O N ENTITIES BEST QUALITY, s.r.o.; BUREAU VERITAS CZECH REPUBLIC, spol. s r.o.; CERTLINE, s.r.o.; DQS Cert s. r. o.; EURO CERT CZ, a.s.; SGS Czech Republic, s.r.o.; TÜV Rheinland Česká republika s.r.o.; among others.

60 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

WORLD STATE OF QUALITY A PIONEERING APPROACH TO QUALITY EVALUATION

The project World State of Quality (WSQ) has the mission of evaluating Quality development in several countries, allowing governments, national institutions and associations related to the area to have concrete guidelines in defining strategies and policies. WSQ is settled in a group of indicators grouped in various Quality dimensions. On the basis of 2017 WSQ edition, were analysed 110 countries, categorised in five groups (from leading to beginning): Leading, Follower, Moderate, Lagging and Beginning.

SQ – World State of Quality (Saraiva et al.,2017) appeared from the need of understanding Quality in macro terms (countries) considering performance levels in a perspective of multidimensional Quality specially related to macro quality. Macro quality is determined as quality when approached in a country level or in an international level, so it’s understood that is more related to national or multinational organisations including public and governmental entities (Saraiva et al., 2018a). This project started in 2016 and developed a method with indicators that show one country’s Quality grouped in different dimensions. This method is constituted by ten dimensions and 21 indicators which assess state of Quality in each 28 European Union countries. This evaluation has allowed attributing punctuation based in each one position in the ranking of each indicator. This

information made possible countries’ classification in four groups: Leading, Follower, Moderate and Lagging. The approach used in 2016 was revisited in the aim of method expansion and turn possi-

ble to be applied in a global level (Saraiva et al., 2018b). The difficulty of data access imposed the creation of a new model in which were kept the 10 original dimensions but indicators number was reduced to 16. The method and points calculation was kept, but

FIGURE 1 WSQ Model: dimensions and indicators Number of organizations’ certified by ISO 9001 standards

International Academy for Quality (IAQ) Number of members

• Email: id7274@alunos.uminho.pt

Number of indexed articles published in quality area

Education rate

Professional

Research

Healthy life expectancy PROFILE . PAULO SAMPAIO

Number of universities in international rankings Organisations

Infant mortality rate

Education

Health

WORLD STATE OF QUALITY SCOREBOARD

Competitiveness

Social Cohesion

Global competitiveness rate

Gross domestic product

Gini rate

• Doctoral student of Doctoral Program in Industrial Engineering and Management in Doctorate in Production and Systems Engineering at Universidade do Minho, supported by FCT – Fundação para a Ciência e Tecnologia, fellowship • Member of investigation group “Quality and Organisational Excellence”. • Basic Formation: Integrated Master in Biomedical Engineering and Master in Engineering and Quality Management, both in Universidade do Minho.

Sustainability

Innovation

Satisfaction

Environment well-being results

Global innovation rate

World Happiness Index

Ecological footprint

Economic activity enabling environment

Unemployment Rate

• Graduated in Industrial Engineering and Management at Universidade do Minho (UMinho) in 2002, and in 2008 he finished is Doctorate in Production and Systems Engineering in the same university. • Currently Paulo Sampaio is a University Professor as Teacher Assistant at Escola de Engenharia Universidade do Minho • PHD doctoral investigator, as full member category at Centro de Investigação ALGORITMI • In the period of February and August 2015, was Visiting Scholar at Massachusetts Institute of Technology (MIT) under the Program MIT-Portugal, where he was in sabbatical leave • Vice president at Escola de Engenharia da Universidade do Minho since September 2016 • He has been developing research at the area of Organisational Quality and Excellence • More information at: http://pessoais.dps.uminho.pt/ paulosampaio • Email: paulosampaio@dps.uminho.pt

W O R L D S TAT E O F Q U A L I T Y – A P I O N E E R I N G A P P R O A C H TO Q U A L I T Y E VA L U AT I O N |

PROFILE . CATARINA CUBO

LEADING

TABLE 1 WSQ punctuations to 110 countries

Leading

Following

Moderate

Lagging

Beginning

groups’ definition was made only with the final punctuation value of each country. So each group should be composed by countries with similar behaviour. To complete results’ analyse was also made a multivariate data statistic analyse. In the future is intended that WSQ may, beyond the determination of strengths and areas of improvement, help the identification of trends and lead ways in each countries according to their evolution and performance in time. IMPROVED METHODOLOGY The methodology used was based in the one

no data available

used to 2016 approach. However and due to lack of data access, the model had to be reformulated in expectation to cover the most number of countries (Saraiva et al., 2018a). So the model is in this case, composed by 10 dimensions and 16 indicators (see Figure 1) in which are based the 110 countries 2017 analyse. In each country were collected indicators values, which were obtained in several reliable public sources and were considered the most recent value available in 2017. The indicators values of “Organisations”, “Professionals” and “Research” were standardised in a way of taking into consideration each

FOLLOWER

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FIGURE 2 Countries development according to WSQ final punctuations

1 2 3 4 5 6 7 8 9 10 11

COUNTRY Switzerland Norway Sweden Denmark Netherlands UNITED KINGDOM Germany Austria Finland IRELAND Australia

SCORE 16,074 19,168 21,426 22,303 22,692 22,736 23,626 24,476 24,631 25,623 25,855

12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

Japan Czech Republic Canada United States Israel Slovenia Belgium FRANCE Estonia Italy SPAIN LUXEMBOURG Portugal ROMANIA HUNGARY Slovakia POLAND

28,293 29,194 29,916 30,097 30,587 30,631 31,687 32,826 33,671 33,823 33,900 33,964 35,073 35,667 35,875 36,846 37,104

LAGGING

49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Colombia Argentina Turkey Georgia Vietnam Albania Peru Sri Lanka Indonesia Philippines Brazil Ukraine Azerbaijan Bosnia and Herzegovina Jamaica Ecuador El Salvador Armenia India Guatemala Tunisia Morocco

52,836 52,844 52,950 53,097 53,276 53,583 54,652 56,039 56,939 56,947 57,003 57,051 57,392 58,036 58,107 58,412 58,456 58,483 58,712 59,598 60,179 60,273

71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110

COUNTRY Iran Nepal Rwanda Mongolia South Africa Cambodia Nicaragua Dominican Republic Paraguay Kyrgyzstan Tajikistan Venezuela Bhutan Honduras Kenya Uganda Pakistan Bangladesh Bolivia Tanzania Botswana Ghana Namibia Zambia Madagascar Ethiopia Zimbabwe Senegal Burkina Faso Cameroon Burundi Nigeria Benin Malawi Angola Mali Ivory Coast Lesotho Guinea Mozambique

SCORE 62,123 62,791 63,383 63,682 64,320 64,325 64,667 65,462 65,712 66,086 67,104 67,453 67,655 67,662 68,108 68,353 68,747 69,039 70,280 70,613 70,906 71,544 71,901 73,179 73,313 73,466 73,746 73,858 74,303 74,611 74,875 74,930 75,415 76,424 77,878 78,876 79,170 79,188 80,098 80,254

SCORE 39,223 39,686 40,381 40,936 41,357 42,764 43,602 43,762 45,307 45,377 45,401 46,101 46,529 46,669 47,676 48,872 49,400 49,721 50,197 50,299

PROFILE . PEDRO SARAIVA • Graduated in Chemical Engineering at Universidade de Coimbra (1987), and completed his Doctorate at MIT (EUA) in 1993. • He is Full Professor (2010-until now) at the Department of Chemical Engineering at FCTUC, where he occupies a teaching position since 1985. • Director of Nova IMS of Universidade Nova de Lisboa. • Provost (2003-2006) and Vice Dean (2007-2009) at Universidade de Coimbra. • Member of the 11th and 12th legislature of the Assembly of the Republic, elected by Coimbra district (2009-2012 e 2014-2015). • President of Comissão de Coordenação e Desenvolvimento Regional do Centro (2004-2005, 2012-2014). • He was founder of several companies and associations (1986-2012) where he occupied and/or still occupies several Management positions. • Pedro Saraiva was honoured with the Feigenbaum Award (1998) by ASQ. • Associate Member of the International Academy for Quality (2010). • Email: pas@eq.uc.pt

PROFILE . MARCO REIS • Professor at the Department of Chemical Engineering at Universidade de Coimbra. • President of European Network for Business and Industrial Statistics (www.enbis.org). • President of PRODEQ and coordinator in investigation group in Systems Engineering in Processes and Products • More information in: http://www.uc.pt/fctuc/deq/pessoas/docentes/marco_reis http://www.eq.uc.pt/~marco/research/pclab/ http://www.eq.uc.pt/~marco/ • Email: marco@eq.uc.pt

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COUNTRY Croatia Cyprus LITHUANIA LATVIA Malaysia Thailand Chile Greece Costa Rica Serbia Montenegro Bulgaria Mexico China Moldova Uruguay Russia Mauritius Panama Republic of Macedonia

BEGINNING

MODERATE

29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

FIGURE 3

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Portugal profile to WSQ 17 through 16 indicators

country dimension, being considered indicator value per 1000 inhabitants. With indicators values was created a data matrix from which was obtained a new matrix in which indicators values were replaced by ranking values that each country occupied for each indicator.

120 100 80 60 40 20 0

At last according to each country final punctuation value, were made groups that order the punctuations decreasingly, calculating the difference between country I and country i-1 in a way to identify groups or chains of countries with similar values. To define groups were taken in account the following assumptions: the minimum difference value to group creation is 1,75; each group should have at least five countries. With this information were obtained five groups: Leading, Follower, Moderate, Lagging and Beginning. GLOBAL AND EUROPEAN RESULTS The final 2017 WSQ punctuations vary from 16,074 to Switzerland and 80,254 to Mozambique. This punctuation is based in the 16 indicators and shows the average position occupied. For instance, Switzerland presents the best Quality performance which final punctuation is 16,074 which means that this country has 16th positon in all indicators. However this is not literal, once this is a pondered average which permits variation in indicators ranking position, since 1 to position 110, in this specific case vary from position 1 to position 91. So it’s possible to understand that any country has a

I01

I02

I03

I04

I05

I06

I07

I08

I09

I10

I11

I12

I13

I14

I15

I16

I01 Number of ISO 9001 certified companies I02 Number of members of Quality International Academy I03 Number of articles published linked to quality area I04 Number of universities in international rankings I05 Education Index I06 Healthy life expectancy I07 Child mortality index

I08 Global competitiveness index I09 Gross domestic product I10 Gini Index I11 Environmental well-being results I12 Ecological footprint I13 Global innovation index I14 Favourable environment to economic activity I15 Global happiness index I16 Unemployment rate

superior or inferior position to the others in all 16 indicators.

an countries are in this group too. North American countries are almost all in Follower group, Asian countries are divided by Moderate, Lagging and Beginning groups while African countries are essentially in Beginning group. This permits to conclude that countries in the same group or in the same geographical context may have similar policies and strategies concerned to Quality. Looking specifically to Europe it may be concluded that these countries appear though with countries of other regions, in the 54 first positions among 110 analysed countries, all in the first half according to WSQ punctuation. It’s important to highlight

Figure 2 and table 1 present countries’ performance in visual terms (each group has its own colour) and in punctuation terms (where is possible to be identified gaps which have permitted groups creation (Saraiva et al., 2018b). It’s possible to obtain some conclusions only by looking to Table 1 or Figure 2 values. For instance: it’s seen that in Leading group all are European countries exception made for Australia. Beyond that all Scandinavi-

PORTUGAL POSITION Portugal has a score of 35,073, in the 24th position and belongs to Follower group. In a more detailed analysis of ranking positions profile along 16 indicators, evident in Figure 3, ranking positions vary from position 5 (to Io2 indicator – number of members of International Quality Academy) to position 83 (to I16 indicator - unemployment rate).Worths to say that Portugal only presents values in the second half of “ecological footprint”, “unemployment rate” and “world happiness index” indicators ranking. However only the indicators “number of certified companies by ISO 9001” (Io1) and “number of members of International Quality Academy” (Io2) are in top 10, presenting good results in “Organisations” and “Professionals” respectively. On the other hand “Education” (indicator “education index”(Io5), “Social Cohesion” (indicator “Gini Index” (I10)), “Sustainability” (indicators “environment wellbeing” (I11) and “ecological footprint”(I12)) and “Satisfaction” (indicators “world happiness index” (I15) and “unemployment rate”(I16)) achieved values in the ranking within each indicator that require to be considered in a way to accelerate enhancements in these areas in a view to achieve a better performance in Quality area.

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that European Union countries (27 studied in WSQ 2017) are in the first 38 positions. This demonstrates that Europe is well positioned in Quality leadership.

GENERAL CONCLUSIONS WSQ project permits Quality measure taking in account indicators related to Quality grouped in various dimensions. According to each country indicator ranking value, obtained in reliable public online databases, with periodic publications is possible to get a global score. Based in this value was possible to divide and to categorise the studied countries (a total of 110) in five different groups Leading, Follower, Moderate, Lagging and Beginning. Most European countries are in the 3 first groups whilst African countries are mainly in the last group which expresses similar behaviours among countries in the same continent. It became possible to watch “quality of Quality”, allowing countries and organisations to define strategies and policies and to find improvement areas related to Quality. BIBLIOGRAPHIC REFERENCES

MORE INFORMATION about this project and 2016 and 2017 reports access in: http://wsq.dps.uminho.pt

Saraiva, P., Sampaio, P., Cubo, C., & Reis, M. (2018a). Macroquality measurement: world state of quality and European quality scoreboard approaches and results. Total Quality Management & Business Excellence, 1-17. Saraiva, P., Sampaio, P., Cubo, C., Reis, M., & d’Orey, J. (2016). European Quality Scoreboard Report 2016, Portugal. Saraiva, P., Sampaio, P., Cubo, C., Reis, M., & d’Orey, J. (2018b). 2017 World State of Quality report, Portugal.

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NP ISO 37001:2018 A STANDARD TO EDIFY ANTI-CORRUPTION MANAGEMENT SYSTEMS

Launched by ISO in October 2016, the first international standard to anti-corruption management system has now its Portuguese version, published on October 2018. This is NP ISO 37001:2018 which main purpose is to support any kind of organization in the elaboration and application of anti-corruption preventing plans. Its implementation results in a group of organizations benefits, emphasising conformity with laws, regulations and good practices, control corruption risks monitoring, fraud, abuse or other illicit acts, the transparency or brand protection, image and reputation.

n a significant initiative, Instituto Português da Qualidade (IPQ), has proceeded, during its own celebrations of Standardisation International Day, at 15th October 2018, to the publication of the 1st edition of Portuguese version of ISO 37001 standard – “Anti-corruption management systems. Requirements and guidelines to its use”, referenced as NP ISO 37001:2018. This standard is the main acquis internationally recognised of recommendations directed to the edification of management systems which aim is the combat of disruption phenomena. The formal adoption of this standard through the edification of an anti-corruption management system is an ambitious investment and in itself already a gain. This isn´t the time or place to a profound analysis or description of this standard, but is important to refer that the adoption of the

Corruption combat is made mainly by organizational area circumscription (departments, processes, products, services, relations) subjected to systematisation and actions, responsibilities and resources, by identifying corruption risk to which organisations are aimed to, by the evaluation and establishment of a minimisation risk strategy or even the removal of risk factors. It’s a highly regulated area in which corruption risks assumed as non-negligible require control and specific measures which may pass through delay, suspension or revision of transactions, projects or relations with its business partners or even with its staff resources. Anti-corruption management system is a documental and communicational system with resource to documented information (controlled and updated by the organisation)

using right diligences (processes which may permit the evaluation of corruption risk and its extension in a way to help the organisation in taking decisions related to transactions, projects and activities, business partnerships and staff resources). In this standard there is a focus in risk assessment methods which comports a statutory definition of system players, especially the top management, the function of anti-corruption conformity (responsibility and authority in system operation), when exists the government body (ultimate responsibility and authority in the activities, governance and organisation policies to whom the top management give account). BENEFITS AND CHALLENGES WITH STANDARD ADOPTION A brief reflexion leads us to a long list of gains in adopting the standard. The possibilities are: • Applicability to any kind of organisation, whether public or private, with or without profit; • Possibility of integration intra and inter organisational; • Affirmation of an anti-corruption policy and an organisational compromise with external visibility, along with business partners and other interested entities; • Appealing to a structured direction model, typical in a leadership conducted by values; • Stimulation in obtaining anti-corruption compromises on the part of business partners; • Creation of reputational gains;

PROFILE . JOÃO LUÍS FERREIRA • I nspector of Inspeção-Geral da Administração Interna (IGAI) since February 2017. • G raduated in Law, has developed technical and inspection functions in integrated public services as Ministérios da Defesa, Trabalho, Economia e Administração Interna. • A uthor of three legislative recollections (1997, 2006, 2018), the las tone in partnership entitled “Legislação sobre Exercício de Atividades Económicas”. • Author of the translation which was the work basis in the elaboration of the Portuguese version of ISO 37001 standard.

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word “corruption” in this Portuguese version is the one which seemed correct to coincide to the initial term “bribery” of the English language, and not only because the version in French language offers comfort (corruption). In effect alternatives as “subornation” or “improper receipt advantage” (expression related to a penal infraction) would be insufficient because would ignore the semantic and discursive level in which are included the national and international legal standards directed to corruption combat (securely isn’t excluded the legal approach in the conception of an anti-corruption management system).

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• Enhancement of own resources material and immaterial protected by the system; • Approach to corruption phenomena (conflict of interest, accumulation of functions, embezzlement…); • C onciliation with the existing legal system and modular integration with other standardised environments and systems (quality, environment, information safety); • I ntegration of various legal or informal instruments directed to deontological integrity and to value creation and organisational identity (non-competition pacts, permanence pacts, professional secrecy, industrial secrets and business protection, technology transfers, transfer of knowledge, copyright laws, data protection…). By now this is enough to by the organisations – also publics – make an evaluation about the opportunity of the beginning of their own system edification. There are certainly inner limitations: NP ISO 37001:2018, which competes with many others standardisation technical systems, it focus on the management system and not on any anti-corruption system dominantly prescriptive or prohibitive; some requirements appeal to reasonability and to proportionality; the system settlement doesn´t allow direction indecisions or fluctuations; the system implementation is little tolerant with hesitations in responsibilities affirmation; the system gives toward the “state apparatus” and the punitive law application; there is a generalised lack of experience in the conception of these kind of systems. Although limitations

are natural and the challenges are accommodated by the system itself. We invest in values and in relations (personal and organisational) or review these ones occasionally by ethical references that are taken as stabilised or safe: “Virtue is always sober” (Joseph Roth, 1936). However we have seen a judicial and journalistic increase of corruption manifestations at various levels – it extends beyond the financial domains, it corresponds always to a broken value adhesion. Today was postponed the end of history and overcame the technological neutrality axiological myth, on the other way we live times in which the injection of ethical behavior in machines and cyber decision makers is already real. The Portuguese standard version publication is conjugated with these new realities.

In final notes we may refer that Portuguese academy has being producing since 2016 a group of texts about Applied Ethics (coordinated by Maria do Céu Patrão Neves, Edições 70), which should be taken as indispensable in decisional and philosophical questioning in many research areas, and social life. Also to register that Inspeção-Geral da Administração Interna (IGAI), inspired by its long engagement in the EPAC/EACN network(European Partners against Corruption/European contact-point network against corruption), has proposed to IPQ in July 2017 the preparation of the standard, which was presented in April 2018. The published version corresponds to an interaction in technical plan which involves the Conselho de Prevenção da Corrupção along to Tribunal de Contas. This unexpected cooperation was evaluated as an exemplar one.

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cempalavras.pt

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COMUNICAR É UM DESAFIO VENHA TESTAR-NOS

C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

2030 AGENDA STANDARDISATION CONTRIBUTION TO ITS ACHIEVEMENT How standardisation does may contribute, and specifically international ISO standards, to the achievement of Sustainable Development Goals (SDG) defined by 2030 Agenda helping in conditions creation for a global more sustainable future? What importance should be recognised to Standardisation and to ISO standards in the improvement of life quality ? It’s left here a correspondence exercise among the aim of ISO standards and SDG implementation.

030 Agenda entitled “Changing Our World: Sustainable Development 2030 Agenda”, approved by United Nations General Assembly in 25th September 2015 and in force since 2016, represents a new compromise in fight against poverty and in promotion of a real global and sustainable development model which is distinguished in a group of 17 Sustainable Development Goals (SDG) and in common targets to be achieved by countries until 2030. To companies, SDG is a great opportunity to create and implement solutions and technologies capable to help in answering to globalisation challenges and fomenting connection between business strategies with global priorities. A sustainable development is inherent to European project nature as has been preconized in the several EU Treaties which has soon tried to integrate SDG in Commission priorities by identifying sectorial policies that permit its achievement in post-2020 and indispensable financial component to accommodate in Multiannual Financial Framework (MFF). In this tools are highlighted policy cohesion through Structural Investment European Funds which aim is to achieve an economic, social and territorial development settled in disparities reduction among various regions and EU’s Investigation and Innovation Framework Programme Horizons 2020. The project “Europe in the World – Achieving Sustainable Development 2030 Agenda” composed by a group of 25 Civil Society Organisations (CSO) of 15 EU States will per-

STANDARDISATION ROLE IN IMPROVING LIFE QUALITY In a world scenario of quick and permanent evolution, is unavoidable Standards positive impact in expansion, competitiveness and innovation regardless organisation nature or the dimension. Due to their transversally and relevance to society development, they are an important support to policies and legislation implementation by regulators which may autonomously decide about the appropriate grade in use and conformity evaluation in different contexts. By this way may be possible to keep control of legal requirements and at the same time, to avoid barriers colocation to trade and service provision. In this time of digital society, Standards are also a vital pillar in guarantying nets and systems interoperability, services, applications and data repository compatibility on behalf of an intelligent, sustainable and inclusive growth. From investigation to production, from producer to consumer in a European and global scale, standards are a vital element to the

society in we are living, they provide in a transversal mode an important and essential experienced knowledge platform and tested methods which permit, support and accelerate innovation by stimulating competitiveness and promoting transparency. STANDARDS CONTRIBUTE TO A MORE SUSTAINABLE FUTURE It’s consensual that sustainable development requires a systemic view on the long term consequences in environmental, economic and social policies. It´s recognised the value that Standardisation adds to social progress promotion, to economy, to business, to consumers, to society in general, so we may ask which are their benefits, how do they materialize and how do they can support SDG execution, it’s known that none of them can be achieved without appealing to a very significant number of Standards. ISO identified a group of benefits that result directly from Standardisation contribution and from the Standards to fulfilment of the 17 Sustainable Development Goals that are approached in a resumed way. SDG 1 Standard ISO 24000 intended to sustainable purchases, provides guidelines and helps organisations in developing sustainable and ethical purchase practices with benefits to society. ISO 370001 – “Anti-bribery Management systems” supports companies and governments by providing a management method which aim is to guarantee organisations integrity and bribery combat, helping in reducing the great wealthy gaps, one of the main causes of poverty in several countries.

PROFILE . JOSÉ LUÍS GRAÇA • Director of European Issues Department and Portuguese Quality System (DAESPQ) of Instituto Português da Qualidade (IPQ). • He has played several coordination IPQ functions, where cooperates since 1986 namely in Information area, National Quality and in SPQ’s Coordinator Office • Since 2008 to 2011 was director of Unidade Operacional de Normalização e Certificação de Sistemas e Tecnologias da Informação, in Administração Central do Sistema de Saúde, do Ministério da Saúde. • Was also a member of European coordination net member of EU Innovation and Competitiveness Program.

Objetivos de Desenvolvimento Sustentável More information in: https://nacoesunidas.org/wpcontent/uploads/2015/10/agenda2030-pt-br.pdf

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mit the promotion of an ambitious Agenda 2030 implementation in EU and through its member states, and various publics acting together and trying to sensitise political decision-makers and citizens to its individual and collective responsibility in the construction of a true sustainable future that “won’t leave anyone behind”. Co-financed by EU this project has as national partnerships Portuguese Platform of Non-Governmental Associations to Development and Portuguese Confederation of Environmental Protection Associations.

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SDG 2 In the 1600 ISO standards series, to food production sector, designed to create reliability in food products, to improve agricultural methods and to promote ethical and sustainable purchases, as well as in security area, quality, packaging and tracking are highlighted the standards in ISO 22000 group which help organisations to identify and to control risks in safety food, but also ISO 26000 related with social responsibility and ISO 20400 related to sustainable purchases. In its whole these standards promote ethical and social responsibly behaviours in terms of work conditions, in purchase practices and in whole food production chain. SDG 3 ISO has more than 1300 standards which support quality and safe practices as well as medical devices, which help health service providers to offer a more effective and reliable service, namely: ISO 11137 series for health products radiation sterilisation and ISO 7153 for chirurgical materials and instruments; International Workshop Agreement IWA 18, Framework for lifelong integrated health community services in ageing societies; ISO 37101 for community sustainable development. SDG 4 In the recognition of a quality education for all, ISO is developing standards related to management systems to educational organisations and to lifelong service providers including vocational and educational formation (ISO 21001, ISO 29993) destined to improve processes and educational in-

stitutions quality, in a way to attend needs and expectations of who uses their services. SDG 5 Gender equality is a main component of organisations social responsibility. Women empowerment and their social equality are underlined in ISO 26000 which provides social responsibility orientations. SDG 6 ISO has various standards to water management, covering enormous areas variety in a view to help communities to manage drinking water and sewers services in case of water services crisis, in those is distinguished ISO 24518. Also the recently released ISO 24521 provides practical orientations about management and maintenance of basic domestic residual waters. SDG 7 In this area ISO represents international agreed orientations and requirements to solutions of energetic efficiency and renewable sources established as solid technical basis to national and international energetic policies prosecution. Itâ&#x20AC;&#x2122;s highlighted ISO 50001 referred to energy management systems in aim to a better efficiency. SDG 8 In an international scope and by its nature, ISO promote economic growth establishing a common language and international agreed specifications that may be applied to regulation development and may contribute to eliminate technical barriers in international trade.

SDG 9 ISO standards constitute a fundamental basis to guarantee interoperability, to incentive investment and to support innovation. A special highlight to future ISO 50501 standards about innovation management systems and ISO 50503 about tools and methods to innovation collaborative partnership, beside ISO 44001 about collaborative management systems which help companies establishing healthy trade relations in and among organisations. ISO standards support sustainable industrialisation through international acceptable specifications which respond to quality, safety and sustainability requirements and provide a universal language to break the prejudicial technical barriers. SDG 10 Advanced societies count with a complex

SDG 11 Among the standards which aim is to promote responsible resources use, environment preservation and citizens’ well-being improvement, ISO has hundreds of standards about intelligent transportation systems, water management, business continuity and community resilience which aim is making safe, sustainable and adaptable communities in a way to face challenges. Among them highlight ISO 37101 which helps defining sustainable development goals and to establish strategies to achieve them and the standard group about urban indicators: ISO 37120, ISO 37122 and ISO 37123. SDG 12 ISO standards support sustainable production and consumption by reducing environmental impact, promoting the use of energy renewable sources and stimulating responsible purchase decisions as is proposed by ISO 20400 or by the standards group ISO 14020 that provide guidelines to help in val-

idation of environmental complaints and to stimulate consumers to do better choices. SDG 13 Among other references (for instance group ISO 14064 or ISO/TS 14067), standards family ISO 14001 performs an essential role in environmental agenda helping in monitoring climate changes, quantifying greenhouse gas emissions and promoting good practices in environmental management, detailing practice tools in a view to organisations manage their activities impact in environment. SDG 14 Oceans’, sea and sea resources conservation and their sustainable use, are concerns addressed by ISO among ISO/TC234, as occurs with environmental sea protection (SC 2 Environmental Sea Protection of ISO/TC 8) with about three hundred standards developed in this area. SDG 15 The goal of hundreds of ISO standards is to protect and to promote life on earth trough a better use of resources. ISO 14055 series define a set of orientations to establish good practices to combat earth degradation and desertification which complement ISO 14000 series to environmental management, as well as the future ISO 38200 which promotes tracking in wood supply chain, promoting the use of sustainable wood sources, creating a tool to help and combat illegal deforestation.

SDG 16 Governance must have as main goal to promote inclusive and pacific societies in a view to a sustainable development, to provide justice access for all and to create efficient institutions in all levels. ISO/TC 309 – “Organisations Governance” that has as emblematic standard ISO 37001 – “Anti-bribery management systems” was created to consolidate good practices to an efficient governance, to help peace, justice and strong institutions promotion and to increase transparency and accountability regardless of the size or type of institutions. SDG 17 ISO values the importance of global partnerships (regardless countries economic level), recognising itself as a system, as an example of this policy because in the development of an international standard is implicit the collaboration and the agreement of world’s interested parties, including governments’ representative, industry and standardisation bodies. As a final note is important to keep that IPQ in the frame of its mission as standardisation national body (ONN) beyond Portuguese State, explained in government policies, also serves in a proportional mode the interests of a large group of sectors, since industry to services, from consumers to society in general, guarantying that standards are useful, relevant, credible and respected, that promote equity and constitute a passport to provide better products and better services in a global market, being a response to society needs.

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quality system and conformity evaluation, to guarantee the proper market functioning, to protect health and people safety and environment preservation, usually defined as a national quality infrastructure (NQI) which embrace metrology, standardisation, essays, quality management, certifications and accreditation areas that affect conformity evaluation. In Portugal that infrastructure exists since 1986 with the designation of Sistema Português de Qualidade (Portuguese Quality System) (SPQ) and it’s managed by Instituot Português da Qualidade (Portuguese Quality Institute) (IPQ, I.P.).

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CERTIFICATION

BAROMETER 2017

MÓNICA CABECINHAS Production and Systems Department Universidade do Minho id7273@alunos.uminho.pt PEDRO DOMINGUES Production and Systems Department Universidade do Minho pdomingues@dps.uminho.pt PAULO SAMPAIO Production and Systems Department Universidade do Minho paulosampaio@dps.uminho.pt PEDRO SARAIVA Production and Systems Department Universidade de Coimbra pas@eq.uc.pt

ccording to ISO Survey last edition (values related to 31st December 2016), the entities number with certified quality management systems was 1.105.937. Despite of an apparent stabilisation of certified organisations number by ISO 9001 standard, which has been observed last five years, in 2016 is possible to observe an increase of global certified organisations number, now positioned in values around 1.100.000 and 1.200.000. Related to ISO 14001 standard, the entities number with certified environment management systems were, in 31st December 2016 in 346147 a value that reinforces certification increase trend in this standard. In Portugal there were at the same time, and according to ISO Survey, 7160 organisations certified by ISO 9001 standard and 1476 with environment management systems, certified by ISO 14001. Concerning to the difference among the issued numbers in certification Barometer and those issued by ISO Survey, in Portuguese reality there’s a difference of -360 ISO 9001 issued certificates. It’s kept the higher number presented by ISO Survey than those presented by Certification Barometer. INFORMATION SOURCES To the realization of several analyses, was used information gathered through the following entities: • Certifier bodies – data related to the number of certified entities according to the different standards references; •W orld Bank – 2016 population data • INE – 2016 population data, 2016 companies with 10 or more employees’ data • I SO Survey related to 2016

ANALYSE AND DISCUSSION OF RESULTS GLOBAL ANALYSIS By interpreting chart 1, is verified that in Portugal there were in 31st December 2016, 6800 certified entities with quality management systems, by the standard ISO 9001 per 1000 inhabitants corresponding to 15,43% of companies with 10 or more employees. Related to environment management systems and safety and health at work there were 1482 and 808 certified entities. Certification by the standard ISO 22000, is still the leadership of less expression in Portuguese organisations, at the same time there were 371 organisations with food safety management systems certified. The second position in this group is certification by NP4457, with 288 certified organisations. The number of certificates issued according to the standard ISO/TS 16949 was 140. In a third group is HACCP certification, SA8000/ NP 4469 certification and EMAS verification with 87, 72 and 59 issued certificates. In the level of integrated management systems in similarity with previous editions and with other publications (Sampaio et al., 2012) is highlighted the integration of qual-

ANALYSIS BY REGION As in previous editions, analysing Chart 4, let it conclude that North, Centre and Lisbon are still the regions with bigger number of

ity management systems with environment and with safety, with 493 companies certified in these conditions. Those are followed by companies with integrated quality and environment management systems - 442 companies in December 2016. There were 84 companies with integrated quality and safety systems. There were just 71 companies with an integrated environment, safety and health at work systems management. Interpreting Charts 2 and 3, is verified that since 2007, the first publication year of Certification Barometer, all certification types had a positive evolution. It should be highlighted the increase of organisations with OHSAS 18001 and ISO 14001 certification, with integrated environment and safety certification of 112,6%, 91,0% and 1083,3% respectively; though the percentage term difference between 2015 and 2016, shows that percentage term evolution is more positive than last year, when analysed the percentage term between 2014 and 2015 it had a decrease in all references, exception made to environment and safety integrated systems. This year there is a positive variation in all analysed certifications exception to certification by ISO 9001 standard and quality and safety integrated certification. The main percentage differences verified among 2015 and 2016 are especially related to OHSAS 18001 certification and quality and safety integrated certification, with 2,4%, -8,2% and 12,7% respectively.

C E R T I F I C AT I O N B A R O M E T E R 2 0 1 7 |

DATA PRE-PROCESSING In analyses made about percentage term of certified companies in each management system, this was calculated taking into account companies with 10 or more employees existing in a determinate geographical place. Related to previous analyses was verified that quality management systems certification, have bigger penetration and dissemination in this kind of companies.

PROFILE . MÓNICA CABECINHAS • Graduated in Energy and Environment Engineering in 2013, completed her Master’s Degree in Engineering and Quality Management in 2016, at Universidade do Minho. • She is currently attending Doctoral Program in Industrial and Systems Engineering with a grant subsidised by Fundação da Ciência e Tecnologia (Science and Technology Foundation). • She develops since 2016 research in the Grupo da Qualidade and Excelência Organizacional (Organisational Quality and Excellence Group) coordinated by Professor Paulo Sampaio.

76 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

TA B L E 1

certified entities in all analysed referential. In the analyses made on issued certificates number per 1000 inhabitants, as well as in the percentage term analyses, are remarkable the differences between quality management systems and others references. In a detailed analyse of main management systems – quality, environment, health and safety at work are drawn the following conclusions: •A bsolut values: in the level of quality management systems, North region leads in absolute terms with 2381 certified organisations. In environment and safety management systems the leadership is Lisbon region with 454 and 259 certified organisations respectively. •V alues per 1000 inhabitants: in this analysis, Centre region occupies the leadership (0,91%) related to ISO 9001 standard, followed by Lisbon region in certifications by standard ISO 14001 (0,19%) and OHSAS 18001 (0,11%). •V alues in percentage terms: as in the analyse of values per 1000 inhabitants, the leadership in quality management systems certification belongs to Centre region (23,07%) and also in environment management systems certification and safety management systems certification with 4,79% and 2,69% respectively.

Number of certified companies according to management system in portugal, by december 31st, 2016 Standard

Per 1000 inhabitants

ISO 9001

6 800

0,66

15,43

ISO 14001

1 482

0,14

3,36

OHSAS 18001/NP 4397

808

0,08

1,83

ISO 22000

371

0,04

0,84

ISO/TS 16949

140

0,01

0,32

EMAS

0,01

0,13

HACCP

0,01

0,20

NP 4457

288

0,03

0,65

0,01

0,16

ISO 9001 + ISO 14001 + OHSAS 18001/NP 4397

493

0,05

1,12

ISO 9001 + ISO 14001

442

0,04

1,00

ISO 9001 + OHSAS 18001/NP 4397

0,01

0,19

ISO 14001 + OHSAS 18001/NP 4397

0,01

0,16

SA 8000/NP 4469

TA B L E 2 Evolution of the number of certified companies from 2007 until 2016 Standard

Per 1000 inhabitants

2007

2016

2007

2016

2007

2016

6 576

6 800

0,62

0,66

13,20

15,43

ISO 14001

776

1 482

0,07

0,14

1,56

3,36

OHSAS 18001/NP 4397

380

808

0,04

0,08

0,76

1,83

ISO 9001

ISO 9001 + ISO 14001

436

448

0,04

0,90

1,00

ISO 9001 + ISO 14001 + OHSAS 18001/NP 4397

281

493

0,03

0,05

0,60

1,12

ISO 9001 + OHSAS 18001/NP 4397

0,01

0,20

0,19

ISO 14001 + OHSAS 18001/NP 4397

0,00

0,01

0,16

TA B L E 3 Percentage evolution of the number of certified entities from 2007 until 2016 and 2015 until 2016 Standard

2007-2016

2015-2016

ISO 9001

3,4%

-0,1%

ISO 14001

91,0%

1,3%

112,6%

2,4%

OHSAS 18001/NP 4397

In Chart 5 is presented the percentage terms evolution in three main certifications in different NUTS II. In each references the biggest growth rates between 2007 and 2016

ISO 9001 + ISO 14001 ISO 9001 + OHSAS 18001/NP 4397 ISO 9001 + ISO 14001 + OHSAS 18001/NP 4397 ISO 14001 + OHSAS 18001/NP 4397

2,8%

1,3%

-3,4%

-8,2%

75,4%

1,8%

1083,3%

12,7%

77 C E R T I F I C AT I O N B A R O M E T E R 2 0 1 7 |

TA B L E 4 Absolute number, per 1000 inhabitants and percentage numbers of certificates issued per NUTS II region Absolute values Standard

North

Centre

Lisbon

Alentejo

Algarve

ARA

ISO 9001

2 381

2 045

1 726

316

140

102

440

425

454

24 10

ISO 14001

ARM

OHSAS 18001/NP 4397

238

259

ISO 9001 + ISO 14001

134

130

126

153

139

154

ISO 9001 + OHSAS 18001/NP 4397 ISO 9001 + ISO 14001 + OHSAS 18001/NP 4397 ISO 14001 + OHSAS 18001/NP 4397

Values per 1000 inhabitants Standard

North

Centre

Lisbon

Alentejo

Algarve

ARA

ISO 9001

0,66

0,91

0,61

0,44

0,32

0,42

ARM 0,35

ISO 14001

0,12

0,19

0,16

0,12

0,06

0,11

0,09

OHSAS 18001/NP 4397

0,07

0,11

0,09

0,05

0,02

0,06

0,04

ISO 9001 + ISO 14001

0,04

0,06

0,04

0,03

0,02

ISO 9001 + OHSAS 18001/NP 4397

0,01

0,00

0,01

0,00

ISO 9001 + ISO 14001 + OHSAS 18001/NP 4397

0,04

0,06

0,05

0,03

0,02

0,04

ISO 14001 + OHSAS 18001/NP 4397

0,01

0,00

Percentage values Standard

North

Centre

Lisbon

Alentejo

Algarve

ARA

ARM

ISO 9001

13,58

23,07

14,79

13,87

6,89

12,90

9,90

ISO 14001

2,51

4,79

3,89

3,73

1,38

3,29

2,70

OHSAS 18001/NP 4397

1,36

2,69

2,22

1,62

0,54

1,90

1,12

ISO 9001 + ISO 14001

0,76

1,47

1,08

1,23

0,64

0,63

0,67

ISO 9001 + OHSAS 18001/NP 4397

0,15

0,37

0,14

0,18

0,10

0,38

0,00

ISO 9001 + ISO 14001 + OHSAS 18001/NP 4397

0,87

1,57

1,32

0,92

0,34

1,26

1,01

ISO 14001 + OHSAS 18001/NP 4397

0,11

0,23

0,18

0,00

are in Alentejo region, 24,4% to standard ISO 9001, in Azores region 333,3% to the standard ISO 14001 and 200,0% to the standard OHSAS 18001. In this chart the greatest highlight is the decrease of quality certification in Autonomic Madeira Region (-23,5%) and in Lisbon (-6,7%). For the first time there is a decrease of certifications in these regions facing 2007.

In Chart 6 is presented the percentage terms evolution of the 3 main certifications in the various NUTS II regions among the years of 2015-2016. In this chart the great highlight goes to the growth of quality certification in Alentejo region (14,2%) and also to the growth of environment certification (33,3%) and safety certification (40,0%) in Autonomic Madeira Region. It should be also high-

PROFILE . PEDRO DOMINGUES • Graduated in Chemistry in 1995, and completed his Master’s Degree in Textile Chemistry in 2001, and his Doctorate in Industrial and Systems Engineering in 2013 at Universidade do Minho. • He is currently involved in a post-doc project subsidized by the Fundação da Ciência e Tecnologia (Science and Technology Foundation) related to integrated management systems. Additionally he teaches classes (as invited teacher) in ISEP-PP in domains pertaining to management systems and integrated management systems. • His work (in co-authorship with Prof. Luís Fonseca) had national level distinction and recognisement (2016Best paper award revista "Qualidade") and international level (2017- Best paper award 11th International Conference on Business Excellence- Minitrack: Complexity). • He develops since 2010 research in the Grupo da Qualidade e da Excelência Organizacional (Organisational Quality and Excellence Group) coordinated by Professor Paulo Sampaio.

78 C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

lighted the decrease in percentage terms in Lisbon region in quality certification (-9,3%), environment (-14,8%) and in safety (-15,1%). In the previous edition was observed a notorious decrease in number of certified organisations in all Portugal regions and to all studied references in 2014-2015. This situation seems to maintain in Lisbon Region though the current data presented more positive numbers in remain regions. Following the analysis introduced in 2012 edition of Certification Barometer – Growing Index (Sampaio et al. 2014), in this edition are presented the results obtained to this Barometer (31st December 2016):

has a positive value (9,61), on the opposite it’s Autonomic Madeira Region that has a value of -12,01. Related to OHSAS 18001 certifications, continues to highlight Autonomic Madeira Region (47,09) and related to ISO 14001 standard in 2016 highlights Centre Region (20,20). TEMPORAL EVOLUTION In figure 1 and 2 is evidenced evolution of

certified organisations number by ISO 9001 standard per 1000 inhabitants and its percentage term, calculated based in total number of 10 or more employees companies. Based in figure 1, it’s possible to identify a group composed by Lisbon, Centre and North regions and another group composed by the remaining regions – Alentejo, Algarve, Autonomic Madeira Region and Autonomic Azores Region. Figure 1 and 2 shows that

TA B L E 5 Percentage evolution from 2007 until 2016 in NUTS II regions Variation 2007-2016

ICx,z=(0,2xΔi-3)x,z+(0,3xΔi-2)x,z+(0,5xΔi-1)x,z

Standard

North

Centre

Lisbon

Alentejo

Algarve

ARA

ARM

ISO 9001

3,4%

11,7%

-6,7%

24,4%

20,7%

10,9%

-23,5%

ISO 14001

62,4%

123,7%

83,8%

174,2%

64,7%

333,3%

118,2%

In which:

OHSAS 18001/NP 4397

87,4%

170,5%

108,9%

94,7%

22,2%

200,0%

150,0%

Δi-3 ; Δ i-2 ; Δi-1 ,

TA B L E 6

ARM

That corresponds to absolute number certificates variation in the year i-3, i-2, in referential x and z region. With the development of this index is intended to consider issued certificates number evolution, in a certain region in three last years and attributing to each of those variations a different influence in the final value indicator. In Chart 7 it’s highlighted Alentejo region, as in last year though is the only that presents all positive indicators in the three certifications. It should be highlighted too, Centre region that present inferior values than Alentejo region but all indicators are positive. In ISO 9001 standard has to be highlighted Alentejo region IC, because is the one that

Percentage evolution from 2015 until 2016 in NUTS II regions Variation 2015-2016 Standard

North

Centre

Lisbon

Alentejo

Algarve

ARA

ISO 9001

-0,1%

4,2%

-9,3%

14,2%

7,1%

8,8%

2,3%

ISO 14001

0,0%

11,3%

-14,8%

23,5%

14,3%

23,1%

33,3%

-0,4%

16,8%

-15,1%

18,9%

27,3%

33,3%

40,0%

OHSAS 18001/NP 4397 TA B L E 7 Growth index in NUTS II regions

Growth index Regiões

ISO 9001

ISO 14001

OHSAS 18001

Alentejo

9,61

20,20

16,53

Algarve

-1,41

3,49

9,42

Centre

0,05

6,32

8,60

Lisbon

-10,00

-12,27

-8,54

North

-1,94

-1,03

-3,73

AR Azores

-3,64

11,58

13,99

AR Madeira

-12,01

15,67

47,09

FIGURE 1

1,2 1

0,8 0,6

C E R T I F I C AT I O N B A R O M E T E R 2 0 1 7 |

ISO 9001 Certificates per 1000 inhabitants

Evolution of the number of ISO 9001 certificates per 1000 inhabitants

0,4 0,2 0

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Alentejo

Algarve

Centre

Lisbon

North

ARAzores

ARMadeira

Portugal

FIGURE 2

Percentage of comapnies certified according to 9001

Evolution of the percentagem of certified companies according to ISO 9001 30,0 25,0 20,0 15,0

PERFIL . PAULO SAMPAIO

10,0 5,0 0,0

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Alentejo

Algarve

Centre

Lisbon

last year all regions reveal a maintenance trend of 2015 values. Figures 3 and 4 present the evolution of issued certificates evolution per 1000 inhabitants in quality and environment management systems facing the evolution of corresponding average in European Union (EU 28 countries) – data used in this analysis comes from ISO Survey. Figure 3 emphasizes that issued certificates number per 1000 inhabitants by ISO 9001 standard in Portugal (0,66) is below than European average. Looking in a European context, is still verified the positive increase of issued certificate number, by ISO 9001

North

ARAzores

ARMadeira

Portugal

standard, per 1000 inhabitants facing 2015. In EU28 there is a stabilisation related to evolution in environment management systems certification, on the contrary of what happened in last years, that were a convergence around obtained Portuguese values and EU28; in 2015 in Portugal there was a break in the value of issued certificates per 1000 inhabitants - 0,14, that was kept in 2016. Portugal has contradicted the 2011 stabilisation, and presented in 2013 and 2014 a remarkable growing behaviour over European average (EU28). In 2015 presents a break facing the progress until then that kept in 2016.

FIGURE 3

FORECASTING MODELS Here are presented some evolutionary perspectives in quality management systems certification and environment management systems certification in Portugal, based in two forecast models developed for this purpose. In similarity to exposed in previous editions of this Barometer, in Portugal ISO 9001 certification seems to be in a stabilisation period. However, results presented in this edition should be closely monitored. Recent data suggest that in next years, issued certificates number may continue in a fall trend, though those decrease values might be minor (Figure 6). In terms of environment management systems certification Portugal was in a growing period, but in 2015 presented a clearly downward trend which was kept in 2016 that obliged a forecast adjustment in the used model. With this new model is possible to verify that also standard ISO 14001 certification is coming to a stabilisation phases.

ISO 9001 certificates per 1,000 inhabitants

0,90 0,80 0,70 0,60 0,50 0,40 0,30 0,20 0,10 0,00

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 ISO 9001 (PT)

UE 28 (Average)

FIGURE 4

Evolution of the number of ISO 14001 certificates per 1,000 inhabitants for the eu and portugal ISO 14001 certificates per 1,000 inhabitants

Comparing gathered data with certification entities, and counted data by ISO Survey related to ISO 9001 standard, is verified that the difference has a significant decrease along the years. Although in 2015 there was a reverse situation, in which ISO Survey presents a bigger number of issued certificates than those published by Certification Barometer, it maintains in 2016 where itâ&#x20AC;&#x2122;s verified a difference of -360 certificates. Despite this situation the difference among absolute value is the smaller registered, reinforcing the credibility of the analysis presented in this Barometer.

0,25 0,20 0,15 0,10 0,05 0,00

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 ISO 14001 (PT)

UE 28 (Average)

FIGURE 5

Comparison between the number of ISO 9001 certificates registered by iso survey and according to the certification bodies number of ISO 9001 certificates

C E R T I F I E D C O M PA N I E S G U I D E: C U R R E N T E V E N T S |

Evolution of the number of ISO 9001 certificates per 1,000 inhabitants for the eu and portugal

10.000 8.000 6.000 4.000 2.000 0 -2.000

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 ISO Survey

Barometer

Difference

ISO (2016). The ISO Survey of Certifications 2016. International Organization for Standardization: Geneva, Switzerland.

Sampaio, P., Saraiva, P. e Gomes, A. (2014). ISO 9001 European Scoreboard: an instrument to measure macroquality. Total Quality Management and Business Excellence, 25(4), 309-318.

Management 29(4), 402-424.

C E R T I F I C AT I O N B A R O M E T E R 2 0 1 7 |

BIBLIOGRAPHIC REFERENCES

Sampaio, P., Saraiva, P. e Domingues, P. (2012). Management systems: Integration or addition? International Journal of Quality and Reliability

Worldbank (2016), http://www.worldbank.org/,

accessed 01/10/2016.

FIGURE 6

ISO 9001

Observed values and estimated values for the evolution of ISO 9001 certification 9.000 8.000 7.000 6.000 PROFILE . PEDRO SARAIVA

5.000 4.000

• Graduated in Chemical Engineering at Universidade de Coimbra (1987), and completed his Doctorate at MIT (EUA) in 1993.

3.000 2.000 1.000 0

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 ISO 9001

Model (ISO 9001)

FIGURE 7

ISO 14001

Observed values and estimated values for the evolution of ISO 14001 certification

• Director of Nova IMS of Universidade Nova de Lisboa. • Provost (2003-2006) and Vice Dean (2007-2009) at Universidade de Coimbra. • Member of the 11th and 12th legislature of the Assembly of the Republic, elected by Coimbra district (2009-2012 e 2014-2015).

2.500 2.000

• President of the Comissão de Coordenação e Desenvolvimento Regional do Centro (2004-2005, 2012-2014).

1.500

• He was founder of several companies and associations (1986-2012) where he occupied and/or still occupies several management positions.

1.000 500 0

• He is Full Professor (2010-until now) at the Department of Chemical Engineering at FCTUC, where he occupies a teaching position since 1985.

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 ISO 14001

Model (ISO 14001)

• Pedro Saraiva was honoured with the Feigenbaum Award (1998) by ASQ. • Associate Member of the International Academy for Quality (2010).

TÍTULO DD CAPÍTULO |

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TÍTULO DD CAPÍTULO |

GLOBAL & LOCAL

Mais de

2 500

auditores e peritos altamente qualificados

58 000

locais certificados em mais de

130

países Mais de

Certificação de sistemas de gestão com mais de

escritórios em cerca de

países

Av. João Crisóstomo n.º 30, 5º 1050-127 Lisboa Telefone: 213 303 766 info@dqs-portugal.com

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