GEC_2021_EN by cempalavras.pt

INTERACTIVE VERSION GEC 21/22

EDITION16

YEARS 16 EDITIONS COMMUNICATING

WITH YOU!

00192 MONTHS 00832 WEEKS 05843 DAYS

2021 2022

TÍTULO DD CAPÍTULO |

3 EDITOR’S NOTE |

STANDARDISATION, ACCREDITATION AND CERTIFICATION THREE FUNDAMENTAL CONCEPTS FOR A SAFER SOCIETY Two years after confining and disconfining, closing and opening society and the economy, the general feeling is of great physical and psychological fatigue. The health crisis has not been fully overcome, but a long road has been travelled and the idea that there is a future is increasingly present. As in 2021, in this edition the path followed has been to reaffirm how Quality tools and methods are an essential safety guarantee for organisations and people.

Note: The author writes per the Old Language Agreement for Portuguese.

ith a focus on safety, an increasingly decisive value, we seek to collect and disseminate the contributions of standardisation, accreditation and certification for a safer society. IPQ highlights Standardisation as a guarantee of quality by reinforcing consumer confidence in the safety and quality of products and standards that will be fundamental to accelerate the ongoing dual transition – climate and digital. APQ shows how quality and excellence methodologies can contribute to a safer and more sustainable society. RELACRE highlights the contributions of accredited laboratories to a safer society and CTCV alerts to the problem of asbestos removal, which is an environmental and public health issue.

The certification bodies present a diverse range of issues, with safety as the common denominator, the central theme of the issue. Safety in the field of the accelerated digitalisation that organisations are doing in this short period of time, safety in the automotive sector, one of the most important worldwide, or in the construction sector. We are also alerted to the need to implement transparent processes in the production of safer food and to the obligation of companies to be increasingly responsible and sustainable in their way of acting, in order to contribute to a safer society. We continue to publish the edition of the Certification Barometer and the evolution of certification, with emphasis on Portugal and Europe, where this year we found values with relevant differences in terms of certified companies between those reported by ISO and those collected from the certifying bodies. Finally, I would like to thank the authors, bodies (institutional and certification) and companies that, in a period of great constraint, participated in the GEC and thus contributed decisively to the annual edition of this GUIDE.

Luís Morais Editor

4 TÍTULO DD CAPÍTULO |

ESPECIFICATIONS

TABLE OF CONTENTS EDITOR’S NOTE p. 3

DIRECTOR Luís Morais (luis.morais@cempalavras.pt) EDITORIAL COORDINATION Graziela Afonso (grazielaafonso@infoqualidade.net) EDITORIAL SUPPORT Paula Braga (paula.braga@cempalavras.pt) GRAPHIC DESIGN Paulo Sousa GRAPHIC PRODUCTION Ana Gaveta PHOTOGRAPHY iStock

SPECIAL THANKS Mónica Cabecinhas Paulo Sampaio Pedro Domingues Pedro Saraiva Organismos Oficiais Entidades Certificadoras Empresas participantes OWNER Cempalavras – Comunicação Empresarial, Lda ADRESS Av. Almirante Reis, 114 - 2.º C, 1150-023 LISBOA T +351 218 141 574 T +351 215 931 310 E geral@cempalavras.pt S www.cempalavras.pt F www.facebook.com/bycempalavras

DISTRIBUTION Gratuita PERIODICITY Anual LEGAL DEPOSITE 236 645/05

ENTITIES p. 8 TECHNICAL FILES BY BUSINESS SECTOR p. 16 CERTIFICATION BAROMETER 2020 p. 20 CERTIFICATION EVOLUTION: GLOBAL CONTEXT, EUROPEAN AND PORTUGUESE p. 28 CERTIFICATION IN THE EUROPEAN UNION p. 44 COUNTRIES IN THE SPOTLIGHT: HUNGARY AND SLOVENIA p. 54

PUBLICITY PHONE 218 141 574 / 215 931 310 E-MAIL comercial@cempalavras.pt PRINTING Grafisol – Artes Gráficas

PARTICIPATING BODIES AND COMPANIES p. 6

Full or partial reproduction is prohibited by any means of text, photos or images without the previous consent of the editor. Publication registered in INPI.

STANDARDISATION, SECURITY AND DIGITAL TRANSFORMATION p. 60 GENERAL LISTING OF CERTIFIED COMPANIES, SERVICES AND PRODUCTS (QR-CODE) p. 78

A certificação IFS pode melhorar a eficiência operacional e a qualidade dos produtos alimentares, garantindo poupança e redução ao nível dos riscos de responsabilidade. As nossas auditorias IFS, assim como outras auditorias de segurança alimentar, ajudam a manter a salvo os produtos alimentares e, consequentemente, os consumidores. Utilizamos a norma IFS Food na auditoria a fornecedores de produtos de marcas retalhistas e comércio de atacado (tais como empresas de processamento de alimentos ou empresas que embalam produtos alimentares a granel).

GARANTA UMA VANTAGEM COMPETITIVA ATRAVÉS DA CONFORMIDADE REGULAMENTAR.

PARA MAIS INFORMAÇÕES CONTACTE-NOS:

808 200 747

WWW.SGS.PT

PT.INFO@SGS.COM

TÍTULO DD CAPÍTULO |

As auditorias internacionais de segurança alimentar da SGS garantem a conformidade com o IFS Food, regulamento International Featured Standard, que se aplica a todos os produtores da área alimentar, desde o processo de produção ao embalamento.

Certificação IFS FOOD

TÍTULO DD CAPÍTULO |

PARTICIPATING BODIES AND COMPANIES

page 39

page 19

page 13

BMC PORTUGAL BMTRADA Representative

(DQS Portugal) Sercert Serviços de Certificação, Lda.

RELACRE Associação de Laboratórios Acreditados de Portugal

page 9

page 2

page 79

page 5

APCER Associação Portuguesa de Certificação

CERTIF Associação para a Certificação

EIC Empresa Internacional de Certificação

SGS ICS Serviços Internacionais de Certificação

Precisely Right.

page 15

page 7

page 16

page 31

APQ Associação Portuguesa para a Qualidade

CTCV Centro Tecnológico da Cerâmica e do Vidro

FUTURO Sociedade Gestora de Fundos de Pensões, SA

TÜV Rheinland Portugal, Inspecções Técnicas, Lda.

E M P R E S A S E O R GA N I S M O S PA R T I C I PA N T E S |

ENTITIES | 8

IPQ – Portuguese Institute for Quality The IPQ is a public institute with legal personality, administrative and financial autonomy administrative and financial autonomy with its own assets, subject to the supervision of the Economy, with its Organic Law defined in Decree-Law no. 71/2012, of 21 March, as amended by Decree-Law n. 80/2014, of 15 May, as well as in the Statutes established in Ordinance no. 23/2013, of 24 January, as amended by by Ordinance no. 258/2014, of 12 December. Its mission is the coordination of the Portuguese Quality System (SPQ) and other regulatory qualification systems conferred by law, the licensing of pressure equipment, tanks and engines and the promotion and coordination of activities aimed at contributing to demonstrate the credibility of the action of economic agents, and others arising from its responsibilities as the National Standards Body and National Metrology Institution. As the legal framework for Quality matters, at the national level, in the voluntary national level, in the voluntary field, the SPQ includes the entities and organisations which, following internationally accepted principles, rules and procedures join efforts for the dynamisation of quality in Portugal, within the scope of the standardisation, metrology and qualification, with a view to the sustained development of the country and to increase the quality of life of the Portuguese society in general.

Headquarters Rua António Gião, 2 2829-513 CAPARICA Phone +351 212 948 100 Fax +351 212 948 101 E-mail ipq@ipq.pt Web www1.ipq.pt Foundation Year 1986 Staff number 109 (a 31 de dezembro de 2021) Chairman António Mira dos Santos Vogais Ana Ramalho Lídia Jacob

IPAC – Portuguese Institute for Accreditation Portuguese Institute for Accreditation, I.P., is the national body for accreditation and is governed by Decree-Law 81/2012 of 27 March. It is a member of the federative structures of accreditation bodies, namely European (EA – European Cooperation for Accreditation) and international (ILAC – International Conference for Laboratory Accreditation of Laboratories and IAF – International Forum for Accreditation). MISSION ' Its mission is to recognise the technical competence of the conformity assessmentagents operating in the market, according to pre-established normative references, managing the national accreditation system and integrating it in the European and international mutual recognition (EA, ILAC and IAF). In this way, IPAC provides the State and the Portuguese society with a rationalisation, development and competitiveness tool.

Headquarters Rua António Gião, 2 – 4.º 2829-513 CAPARICA Phone +351 212 948 201 Fax +351 212 948 202 E-mail acredita@ipac.pt Web www.ipac.pt Foundation Year 2004 Staff number 27 Accredited Bodies 809 Number of Clients 873 Chairman Leopoldo Cortez Vice-Chairman Paulo Tavares

CMY

TÍTULO DD CAPÍTULO |

E N T I T I E S | 10

APQ – Portuguese Association for Quality Main Areas of Activity Training Inter and Intra Companies (in person and online); E-learning; Webinars; Organisational Development Projects; Events (Congresses, Conferences, Seminars, Conferences, Networking Sessions); Quality Magazine; Technical Information and Online Publications; Quality Structures; ONS - Sectorial Standardisation Organism; EFQM Levels of Excellence; EQUASS Assurance Certification; Partnership Projects (National Observatory of Human Resources, ECSI Portugal); International Representations (EOQ - European Organization for Quality; ASQ - American Society for Quality; EFQM - European Foundation for Quality Management; FUNDIBEQ – Fundación Iberoamericana para la Gestión de la Calidad; EPR - European Platform for Rehabilitation).

Headquarters Rua Carlos Alves N.º 3, Pólo Tecnológico de Lisboa 1600-515 LISBOA Phone +351 214 996 210 Fax +351 214 958 449 E-mail geral@apq.pt Web www.apq.pt Foundation Year 1969 Chairman of the Board of Directors Pedro Manuel Saraiva Number of Active Members 1.039 (Collective and Individual) Secretary-General Fernando Reis

APCER – Portuguese Association of Certification Services › Certification › Audits to Suppliers › Internal Audits › Education and Training (Continuous Training, Postgraduate Courses, Advanced Specializations) Specialised Areas › Agrifood (ISO 22000, HACCP, BRC Global Standards, IFS Standards, FSSC 22000, APCER 3002, APCER 5003, ERSAR Recommendation, Chain of Custody, Sustainability and Food Waste Reduction, WelfairTM Animal Welfare) › Climate Change (CELE, SEVESO, MRV, End of Waste Status, Carbon Footprint Verification, IPPC Verification) › Forest (PEFCTM Forest Management NP 4406, PEFCTM Chain of Custody, FSC® Forest Management, FSC® Chain of Custody, PSO - Process Standard Offset) › IT Security (Digital Seals of Cybersecurity, ISO/IEC 27001, ISO/IEC 27018, ISO/ /IEC 27701, ISO/IEC 20 000-1, eIDAS Regulation) ›S upply Chain (amfori BSCI, SMETA, Internal Audits, Supplier Audits)

Headquarters O’Porto Bessa Leite Complex Rua António Bessa Leite, 1430 – 1º 4150-074 PORTO Phone +351 229 993 600 Fax +351 229 993 601 E-mail info@apcer.pt Web www.apcergroup.com Foundation Year 1996 CEO José Leitão

BMC PORTUGAL (BM TRADA) Certification Benchmarks: › Quality: ISO 9001 › Environment: ISO 14001 › SHST: OHSAS 18001 / ISO 45001 › Food Safety: HACCP, ISO 22000 › Security of Information: ISO 27001 › Energy: ISO 50001 › Chain of Custody FSC® & PEFC (Forest Based Products) › Chain of Custody RSPO (Sustainable Palm Oil) › Chain of Custody UTZ (Tea, Coffee and Cocoa) › Product Certification: Q-Mark

Headquarters Av. D. João II – Edifício Infante N.º 35 – 11º Parque das Nações 1990-083 LISBOA Phone +351 211 378 399 +351 915 736 792 E-mail tecnico@bmtrada.pt Web www.bmtrada.com Foundation Year 1987 (Portugal: 2008) General/Technical Director Cláudia Alexandra Carvalho

Benchmarks for Certification/Conformity Check Management Systems: Quality (ISO 9001) | Environment (ISO 14001; EMAS) | Health and Safety (NP 4397; ISO 45001; SCC; ISO 45001) | Human Resources (NP 4427) | Investment, Development and Innovation (NP 4457) | Social Responsibility (NP 4469-1; SA 8000; ISO 26000; NP 4552) | Information Security (ISO 27001) | IT Service Management (ISO 20000) | Automotive Sector (IATF 16949) | Aerospace (ASAP) | Information Security (ISO 27001) Information Security (ISO 27001) | IT Service Management (ISO 20000) | Automotive (IATF 16949) | Aerospace (AS 9100; AS 9110; AS 9120) | Food (FSSC 22000; ISO 22000; BRC; IFS; HACCP-Codex) | Forestry (FSC; PEFC) | Risk Management (ISO 31000) | Call Centre (ISO 18295-1) | MSC (Fisheries Chain of Custody) | ISO 3834 | Energy (ISO 50001) | Syst. (ISO 50001) | Systecode and Systecode Premium (Code of Cork Stopper Good Practices); Sustainability Reports; Business Continuity (ISO 22301); Products/Services: Fire Extinguisher Maintenance Service (NP 4413; NP 4513) | Translation Service (ISO 17100) | Scaffolding (EN 12810); Control of Concrete Products (NP 206-1); CE Marking: Metallic Structures (EN 1090); Aggregates, Bituminous Mixtures; 2nd Party Audits (Code of Conduct; Supplier Audits; Mystery Shopper) | ODS| Zero Waste| Healthy Organisations | TISAX | Digital Maturity Seal | Gender Equality and Diversity.

Headquarters Rua Laura Ayres, n.º 3 1600 - 510 LISBOA Phone +351 217 100 970 Fax +351 217 100 971 E-mail certification.portugal@ pt.bureauveritas.com Web www.bureauveritas.pt Foundation Year 1999 Director of Certification Bureau Veritas Certification Patrícia Franganito Number of Issued Certificates 1347

CERTIF – Association for Certification Certification Benchmarks Certification of Products | Certification of Services | Certification of the Service of Companies that perform activities of installation, repair, maintenance or technical assistance and dismantling of stationary refrigeration, air conditioning and heat pump equipment containing fluorinated greenhouse gases in accordance with Regulation (EU) No. 517/2014, Implementing Regulation (EU) 2015/2067 and Decree-Law No. 145/2017 | Certification of Processes | Certification of the Concrete Production Control Process | Certification of Software | Certification of People | Certification of Management Systems: Quality (ISO 9001); Environment (ISO 14001); Food Safety (ISO 22000); Occupational Health and Safety (ISO 45001); Energy (ISO 50001); Automotive Sector (IATF 16949); Inv. , Development and innovation (NP 4457); HACCP Cert. HACCP Cert. - Códex Alimentarius | Certification of the Good Manufacturing Practice System of Cosmetics (ISO 22716) | CE Marking: Construction Products Regulation

Headquarters Rua José Afonso, 9E 2810-237 ALMADA Phone +351 212 586 940 Fax +351 212 586 959 E-mail mail@certif.pt Web www.certif.pt Foundation Year 1998 (start of activity: 1999) CEO Francisco Barroca Number of Issued Certificates 2788 (until 31th December 2021)

DNV AS – Business Assurance Certification Benchmarks › ISO 9001, ISO 14001, ISO 45001 › IATF 16949; 2016 for the Automotive Industry › UN for Sustainable Development Projects › IFS / BRC / GMP for Food Safety Accreditations RvA | ENAC | IATF | SINCERT | DAKKS

Headquarters Av. Infante Santo, n.º 43 – 1.º Esq. 1350-177 LISBOA Phone +351 213 929 305 Fax +351 213 977 547 E-mail carlos.cavaco@dnv.com Web www.dnv.es | www.dnv.com Foundation Year 1864 (Fund. DNV) 1970 (Port) CEO Portugal Paulo Viana CEO DNV GL Group Remi Eriksen

E N T I T I E S | 11

BUREAU VERITAS Certification

E N T I T I E S | 12

DQS Portugal Certification Benchmarks Quality: ISO 9001, DQS-Best; Automotive: IATF 16949, VDA 6.1/6.2/6. 4, SPICE (ISO 15504); Environment and Energy: ISO 14001, ISO 16001, ISO 50001, EMAS, CO2-Footprint; Occupational Health and Safety: OHSAS 18001, ISO 45001; SCC/ /SCP; Information Systems Security: ISO 27001, ISO 20000-1; Social Responsibility: SA 8000, ISO 26000, BSCI; Food Safety and Hygiene: ISO 22000, FSSC 22000, HACCP, EN 15593, IFS, BRC; Aerospace: EN/AS 9001/9110/9120; Medical Devices: ISO 13485, Directive 93/42/EEC, ISO 15378; Oil, Petrochemical, Natural Gas: ISO TS 29001, HSE, RC 14001; Rail Industry: IRIS; Telecommunications: TL 9000; Business Excellence: IBEC, DQS-TIP, Risk Management, BS 25999; EuRA Quality Seal.

Headquarters Avenida João Crisóstomo 30, 5.º 1050-127 LISBOA Phone +351 963 038 407 Fax +351 213 303 733 E-mail info@dqs-portugal.com Web www.dqs-portugal.com Foundation Year 2009 Office Coordinator António Feio

EIC – International Certification Company Certification Benchmarks Management Systems: Accessibility; Environment; Business Continuity; Energy; Sustainable Events; Professional Training; FSSC; IDI; Education Organisations; Quality; Human Resources; Social Responsibility; Food Safety; Information Security; Occupational Health and Safety; Information Technologies. Products: Concrete; Mooring Cables; Waste-derived Fuels; Food Products (Cereals and Pulses); CE Marking - Construction Products Construction Products; Services: Good Manufacturing Practices; Franchising; Funeral Products; Fluorinated Gases; Pest Management; Play and Recreational Spaces; Fire Extinguisher Maintenance; Social Responses; Maintenance Services; Fire Safety; Service Quality; Translation. Others: Good Pharmacy Practice; PAS Declaration 2050; HACCP - Codex Alimentarius; Clinical Laboratory Standards; Waste Recovery Process (ERF); QMS - Medical Devices; Environmental Verification EMAS; Good Biological Risk Management Practices [COVID CLEAN]. Inspection Activities Gambling and Recreational Spaces

Headquarters Rua da Tobis Portuguesa, n.º 8, 2.º, escrt 10 › 1750-292 LISBOA Phone +351 214 220 640 Fax +351 214 220 649 E-mail geral@eic.pt Web www.eic.pt Foundation Year 2000 Executive Directors Manuel Vidigal Aline Cortez

INTERTEK Main References Quality: ISO 9001 | Environment: ISO 14001 | Occupational Health and Safety: ISO 45001 | Information Security: ISO 27001 | Energy: ISO 50001 | Risk Management: ISO 22301 ISO 37001, ISO 55001, ISO 39001 | Food Safety: ISO 22000 | FSSC 22000 Food Processing, Packaging, Food and feed processing, Biochemical, Transport and Storage, Catering, Retail and Wholesale | BRC Food, BRC Packaging, BRC Agents & Brokers, BRC Consumer Products, BRC Storage and Distribution | IFS Food, IFS Logistics, IFS Broker, IFS Global Markets Food, IFS Global Markets Logistics, IFS Wholesale/Cash and Carry | GMP+ | Medical Sector: ISO 13485, ISO 22716 | Automotive Sector: IATF 16949 |Aviation & Aerospace: AS9100 Series | Cosmetics: ISO 22716 |Recycled Materials: Global Recycled Standard (GRS), Recycled Claim Standard (RCS) | Sustainable Biofuels: ISCC EU | Sustainable Fishing & Aquaculture: MSC/ASC Chain of Custody | Sustainable Palm Oil: RSPO Supply Chain Certification |Social Responsibility: SMETA, BSCI | Combined Audits, Integrated Audits and Second Party audits according to customer or Intertek specific programs such as WCA (Workplace Conditions Assessment), TGI (Think Green Initiative), SCS (Suppy Chain Security) Security) and C-TPAT (Customs and Trade Partnership Against Terrorism).

TÍTULO DD CAPÍTULO |

T Í T U L O D DECNATPIÍ T TU I EL S O |

LRQA Portugal Certification Benchmarks Quality: ISO 9001, NP 4492 / Automotive: IATF 16949 / Environment: ISO 14001, EMAS, Verification Emissions CO², Verification Sustainability Reports / Occupational Health and Safety: OHSAS 18001, ISO 45001, SGSPAG - Prevention of Serious Accidents / Food Safety: ISO 22000, FSSC 22000, HACCP, BRC, BRC Packaging, IFS, IFS Logistics / Energy: ISO 50001 / Social Responsibility: SA 8000, SMETA, ISO 26000 / IT: RGPD - General Data Protection Regulation, ISO 27001, ISO 20000, ISO 22301 / among others.

Headquarters Avenida D. Carlos I, nº 44, 6º 1200-649 LISBOA Phone +351 213 964 131/2 E-mail LRQA-Lisbon@lrqa.com Web www.lrqa.com/pt-pt/ Foundation Year 1985

Other Customised Services: 2nd Party Audits, Supplier Qualification, Directives and CE Mark, among others.

SGS ICS – International Certification Services Management Systems - Generic: Quality, Environment, Health and Safety, Energy, Assets, Research, Development and Innovation, Conciliation of Professional, Family and Personal Life, Complaints, Social Responsibility, Family Responsible Organizations, Business Continuity, Information Security, Supply Chain Security, Sustainable Events, Human Resources Management. Sectorial References: Food (Product, Organic Production, BRC Food, BRC IOP - Packaging, BRC - Distribution, FSSC 22000, ISO 22000, GlobalGap, GMP, HACCP, IFS, Sustainable Fishing (MSC); Railways; Construction (CE Marking, Construction Products, Domus Natura, Green Building); Contact Centres; Cosmetics; Fire Extinguishers; Training and Education (ISO 21001, ISO 29990); Forestry (FSC, PEFC, SFI); Hospitality and Tourism (NP 4494, NP 4507); Information Technology (ISO 20000, ISO 25000); Industrial Maintenance; Oil & Gas (ISO 29001); Social Responses; GDP Pharmaceutical Products, Primary Packaging and Pharmaceutical Industry (ISO 15378); Telecommunications; Transport and Logistics; Products; Service; SMETA Audits, IPPC Verifications, Road Safety Management Systems (ISO 39001), Maintenance Services (NP 4492), Fluorinated Gases, CELE Verification, SGSPAG Certification, EMAS.

Headquarters Polo Tecnológico de Lisboa Rua Cesina Adães Bermudes Lote 11, Nº 1 1600-604 LISBOA Phone 808 200 747 E-mail pt.info@sgs.com Web www.sgs.pt Foundation Year 1998 Executive Director Ana Mota Number of Active Certificates 3891 (until 31st December 2021)

TÜV – Rheinland Portugal, Technical Inspections, Lda Main Certification Benchmarks International: ISO 9001; IATF 16949; VDA 6.ff; EN 9100; EN 9110; ISO 14001/ /EMAS; ISO 50001; ISO 20000; ISO 22301; ISO 27001; ISO 22000; IFS/BRC/ /Codex Alimentarius; ISO 26001; SA 8000/BSCI; SEDEX; ISO 45001; ISO 28001; ISO 55001 ISO 15593/ISO 15538; GMP+; amfori BEPI; Organic 100%; Global Recycled Standard, RWS. National: NP 4427; NP 4457; NP 4469; NP 4492. Own: Eco-Hotel; Food Safety/HACCP; CSR Audits; Mystery Customer; SPA & Wellness.

Headquarters Edifício Zenith (Arquiparque) Rua Dr. Ant.º Loureiro Borges, n.º 9 – 3.º, 1495-131 LISBOA Phone +351 214 137 040 Fax +351 214 137 045 E-mail geral@pt.tuv.com Web www.tuv.pt Foundation Year 1989 Administrator António Silva Number of Active Certificates 2583 (until 31st December 2021)

Precisely Right.

15 TÍTULO DD CAPÍTULO |

ALGUNS DOS NOSSOS SERVIÇOS PARA EMPRESAS:

Formação

EQTM Reconhecimento da Qualidade para produtos “Made in Europe” de empresas certificadas

Presencial e Online Personalizada ou do Plano de Formação Temas Actuais, Abordagem Prática e Formadores Experientes MAIS DE 50 ANOS A FORMAR PROFISSIONAIS DA QUALIDADE

Mecanismo Dinamizado pela EOQ (European Organization for Quality) Visibilidade Nacional e Internacional UMA NOVA FORMA DE RECONHECER A QUALIDADE “MADE IN PORTUGAL”

apq.pt/porque-formacao-apq/

apq.pt/eqtm/

NÃO DEIXE PARA AMANHÃ A QUALIDADE QUE PODE FAZER HOJE CONTACTE-NOS E TORNE-SE ASSOCIADO (INDIVIDUAL OU COLECTIVO) DA APQ!

apq.pt/porque-associar-se-a-apq/

16 TECHNICAL FILES BY BUSINESS SECTOR |

FUTURO – Sociedade Gestora de Fundos de Pensões, S.A. CERTIFICATION DATA

NP EN ISO 9001: 2015

APCER

SCOPE OF CERTIFICATION Design, Management, Commercialisation and Service Provision Activities in the area of Open and Closed Pension Funds. N.º Certificate 2001/CEP.1561

OBJECTIVES OF CERTIFICATION

GENERAL DATA

For FUTURO, being the first Pension Fund Management Company to obtain Certification of its Quality Management System in Portugal is an important milestone, but above all, an added value that permanently accompanies the organisation's growth, ensuring the involvement of all employees in the orientation towards results. With precise objectives for the excellence of the products and innovative solutions it offers to individuals and companies, Futuro acts with a view to the continuous improvement of processes, customer satisfaction and retirement protection, acting consistently, safely, with integrity and professionalism.

Address Rua do Carmo, 42 – 6.º 1200-094 LISBOA T +351 210 416 005 T +351 210 158 158 (comercial) F +351 210 416 001 E geral@futuro-sa.pt

WWW.FUTURO-SA.PT

Foundation Year 1988 NIF 501 965 963 CAE 66300 Share Capital 2.566.800 Euros Registered at the Lisbon Companies Registry Office Main Activity Pension Funds Management and Marketing Assets under Management 2021 1.943 Million Euros Number of Employees 33 Chairman Virgílio Manuel Boavista Lima Executive Directors José Luís Esparteiro da Silva Leitão Maria Alice Silva Medeiros Lima Pinto Administrative and Financial Director Mário Jorge Tavares Costa Quality and Information Technologies Director João Nuno Fontan Brasão Ferreira Technical director Luís Alberto Matos de Oliveira Distribution Channels FUTURO e MONTEPIO

TÍTULO DD CAPÍTULO |

CERTIFIED COMPANIES GUIDE ACTUALITY 2020 CERTIFICATION BAROMETER p. 20 EVOLUTION OF CERTIFICATION: GLOBAL, EUROPEAN AND PORTUGUESE CONTEXT p. 28 CERTIFICATION IN EUROPEAN COMMUNITY p. 44 COUNTRIES IN THE SPOTLIGHT: HUNGARY AND SLOVENIA p. 54

CONTRIBUTIONS OF STANDARDS AND MANAGEMENT SYSTEMS FOR SAFETY IPQ p. 60 RELACRE p. 62 CTCV p. 64 APQ p. 66 APCER p. 68 DQS p. 70 EIC p. 72 SGS PORTUGAL p. 74 TÜV RHEINLAND PORTUGAL p. 76 GENERAL LIST OF CERTIFIED COMPANIES, SERVICES AND CERTIFIED PRODUCTS (QR-CODE) p. 78

TÍTULO DD CAPÍTULO |

GLOBAL & LOCAL

Mais de

2 500

auditores e peritos altamente qualificados

58 000

locais certificados em mais de

130

países Mais de

Certificação de sistemas de gestão com mais de

escritórios em cerca de

países

Av. Dr. António Rodrigues Manito, n.º113, 5º Esquerdo 2900-068 Setúbal (+351) 963 038 407 info@dqs-portugal.com

Reconhecimento a nível mundial

100

normas

www.dqs-holding.com

20 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

CERTIFICATION

BAROMETER

2020

ccording to the latest edition of the ISO Survey (figures for 31 December 2019), the number of entities with quality management systems certified according to ISO 9001 was 880,007 organisations. In comparison with previous years in which there was a decrease in the number of certified organisations worldwide, in the year 2019 it is again possible to observe a small decrease in the number of certified organisations worldwide (about 3,000 certificates). With regard to the ISO 14001 standard, the number of organisations with certified environmental management systems stood, on 31 December 2019, at 312,111. Compared to the previous year there was a growth in this type of certification, contrary to the trend observed in previous years. This situation will continue to be followed in the future to understand if this growth is the beginning of a new trend. In the specific case of Portugal, there were, on that same date, and according to the ISO Survey, 6,123 organisations certified according to ISO 9001 and 913 with environmental management systems certified according to ISO 14001.

Regarding the difference between the numbers published by the Certification Barometer and the numbers published by the ISO Survey, as far as the Portuguese reality is concerned, there is a difference of 352 ISO 9001 certificates issued, thus changing the trend of previous years in which the number of certificates presented in the ISO Survey were higher than the numbers published by the Certification Barometer. In this new edition, a new standard called ISO 45001 - occupational health and safety management system is presented. Despite the different designation, this version was based on the standard previously analysed in the OHSAS 18001/NP 4397 barometer which, however, was replaced in the year 2018 by a ISO version standard by changing its name to ISO 45001. Since the standard ISO 45001 is a sequence of the OHSAS 18001//NP 4397, its data will be evaluated together with data from previous years for OHSAS 18001/NP 4397. SOURCES OF INFORMATION In order to carry out the various analyses, presented below, information collected from the following entities was used: • Certifying bodies (data regarding the number of certified entities according to the different normative references). • World Bank (data on population dated 2019). • National Institute of Statistics (data on population dated 2019; data on number of companies with 10 or more employees dated 2019). • ISO Survey referring to the year 2019.

ANALYSIS AND DISCUSSION OF RESULTS OVERALL ANALYSIS By analysing Table 1 it can be seen that in December 2019 in Portugal there were 6,475 entities with quality management systems certified by the ISO 9001 standard, a figure that corresponds to 0,63 entities certified according to ISO 9001 per 1,000 inhabitants, as well as 12.30% of companies with 10 or more employees. In terms of environmental management systems and occupational health and safety, there were 1,363 and 701 certified entities, respectively. Certification according to the ISO 22000 standard continues to lead the group of standards with less expression among Portuguese organisations, there being, at the same date, 339 organisations with certified food safety management systems. The second position in this group is occupied by certification according to the NP 4457 standard, with 279 certified organisations. The number of certificates issued according to the ISO/TS 16949 standard was 139. In a third group are SA 8000/NP 4469 standard, HACCP certification and EMAS Verification, with 69, 66 and 51 certificates issued, respectively.

With regard to the percentage difference between the years 2018 and 2019, the results are more positive than in the previous year. In this case there is maintenance or growth for all certifications under analysis, except for certification in health and safety, integrated certification in quality, environment and safety and integrated certification in environment and safety. The largest percentage differences verified between the years 2018 and 2019 refer to the level of certification in occupational health and safety, certification of integrated quality and environment management systems, integrated certification in environment and certification in safety, of -8.7%, 24% and -54.5%, respectively.

In terms of integrated management systems, the integration of quality and environmental management systems stands out, with 537 companies certified under these conditions. The next is the group of companies with integrated quality, environment and safety management systems, there being, in December 2019, 415 companies with this type of integration. With an integrated system at the quality and safety level there were 87 companies. There are only 30 companies with an integrated environment and occupational health and safety system. By analysing Tables 2 and 3, since 2007, the year of publication of the first edition of the Certification Barometer, it can be seen that, with the exception of ISO 9001 certification and integrated quality and safety certification, all types of certifications have evolved positively. The increases in the number of organisations with occupational health and safety certification, as well as integrated environment and safety certification with values of 84.5% and 400.0%, respectively, are worth highlighting.

C E R T I F I C AT I O N B A R O M E T E R 2 0 2 0 |

PRE-PROCESSING OF THE DATA In the analyses carried out on the percentage of companies certified in each of the management systems, the respective percentage was calculated as a function of the number of companies with 10 or more employees existing in a given geographical area, since, based on a set of previous research already carried out and published, it was found that the certification of quality management systems has significantly greater penetration and diffusion in this group of companies.

MÓNICA CABECINHAS • Production and Systems Department, University of Minho id7273@alunos.uminho.pt PROFILE • Graduated in Energy and Environmental Engineering in 2013, obtained a Master's degree in Quality Engineering and Management in 2016 from the University of Minho. • Attends the PhD Programme in Industrial and Systems Engineering, being her scholarship subsidised by the Science and Technology Foundation. • Develops, since 2016, his research activity in the Quality and Organizational Excellence Group coordinated by Prof. Paulo Sampaio.

22 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

In the case of ISO 45001, this decrease may be due to some transitions from OHSAS 18001/NP 4397 to the new ISO 45001 version not having been carried out. The increase in integrated quality and environment systems may be justified by the possible drop in certifications according to ISO 45001 corresponding to occupational health and safety management systems, transforming the three-dimensional integrated management system into a two-dimensional integrated management system.

TA B L E

Number of certified entities by management system in Portugal, on 31 December 2019 N

Per 1000 inhabitants

ISO 9001

Reference

6 475

0,63

12,30

ISO 14001

1 363

0,13

2,59

ISO 45001

701

0,07

1,33

ISO 22000

339

0,03

0,64

ISO/TS 16949

139

0,01

0,26

EMAS

0,00

0,10

HACCP

0,01

0,13

NP 4457

279

0,03

0,53

0,01

0,13

ISO 9001 + ISO 14001 + ISO 45001

415

0,04

0,79

ISO 9001 + ISO 14001

537

0,05

1,02

ISO 9001 + ISO 45001

0,01

0,17

ISO 14001 + ISO 45001

0,00

0,06

SA 8000/NP 4469

ANALYSIS BY REGION As in previous publications, the analysis of Table 4 allows us to conclude that the North, Centre and Lisbon continue to be the regions of the country with the greatest number of certified entities in all the benchmarks analysed. In the analyses carried out according to the number of certificates issued per 1000 inhabitants, as well as in the percentage analyses, the differences between the certification of quality management systems and the other benchmarks are clear. Analysing in more detail the main management systems - quality, environment and occupational health and safety, the following conclusions are drawn: • Absolute values: in terms of certification of quality management systems, the North region leads in absolute terms with 2,354 certified organisations. Within the scope of environmental management systems certification, the leadership is assumed by the North region and Lisbon with 423 certified organisations, respectively. Finally, within the scope of occupational health and safety management systems certification, leadership is assumed by the Lisbon region with 246 certified organisations.

TA B L E 2 Evolution of the number of certified entities from 2007 to 2019 Reference

Per 1000 inhabitants

2007

2019

2007

2019

2007

2019

6.576

6.475

0,62

0,63

13,20

12,30

ISO 14001

776

1 363

0,07

0,13

1,56

2,59

ISO 45001

380

701

0,04

0,07

0,76

1,33

ISO 9001

ISO 9001 + ISO 14001

436

537

0,04

0,05

0,90

1,02

ISO 9001 + ISO 14001 + ISO 45001

281

415

0,03

0,04

0,60

0,79

ISO 9001 + ISO 45001

0,01

0,20

0,17

ISO 14001 + ISO 45001

0,00

0,01

0,06

TA B L E 3 Percentage evolution of the number of certified entities from 2007-2019 and 2018-2019 Reference

2007-2019

2018-2019

ISO 9001

-1,5%

ISO 14001

75,6%

0,7%

ISO 45001

84,5%

-8,7%

ISO 9001 + ISO 14001

23,2%

24,0%

ISO 9001 + ISO 14001 + ISO 45001

47,7%

-1,9%

ISO 9001 + ISO 45001

-1,1%

1,2%

400,0%

-54,5%

ISO 14001 + ISO 45001

3,8%

23 C E R T I F I C AT I O N B A R O M E T E R 2 0 2 0 |

TA B L E 4

Absolute number, per 1000 inhabitants and percentage of certificates issued per NUTS II region Absolute values Reference

North

Centre

Lisbon

Alentejo

ISO 9001

2 354

1 967

1 737

166

423

421

423

ISO 14001

Algarve

RAA

RAM

ISO 45001

223

193

246

ISO 9001 + ISO 14001

159

186

150

ISO 9001 + ISO 45001 ISO 9001 + ISO 14001 + ISO 45001 ISO 14001 + ISO 45001

139

103

152

Values per 1000 inhabitants Reference

North

Centre

Lisbon

Alentejo

Algarve

RAA

ISO 9001

0,66

0,89

0,61

0,24

0,21

0,38

RAM 0,24

ISO 14001

0,12

0,19

0,15

0,07

0,03

0,08

0,06

ISO 45001

0,06

0,09

0,02

0,01

0,05

0,02

ISO 9001 + ISO 14001

0,04

0,08

0,05

0,03

0,01

0,03

ISO 9001 + ISO 45001

0,01

0,00

0,01

0,00

ISO 9001 + ISO 14001 + ISO 45001

0,04

0,05

0,01

0,03

0,02

ISO 14001 + ISO 45001

0,00

RAM

Percentage values Reference

North

Centre

Lisbon

Alentejo

Algarve

RAA

ISO 9001

11,73

19,08

11,87

5,86

3,41

9,26

5,41

ISO 14001

2,11

4,08

2,89

1,62

0,52

1,91

1,39

ISO 45001

1,11

1,87

1,68

0,56

0,22

1,11

0,52

ISO 9001 + ISO 14001

0,79

1,80

1,02

0,71

0,22

0,81

0,61

ISO 9001 + ISO 45001

0,13

0,28

0,15

0,14

0,07

0,30

0,00

ISO 9001 + ISO 14001 + ISO 45001

0,69

1,00

1,04

0,21

0,11

0,70

0,44

ISO 14001 + ISO 45001

0,04

0,09

0,08

0,04

0,00

0,09

• Values per 1000 inhabitants: as in previous years, in this analysis, the leadership is assumed by the Centre region in terms of ISO 9001 certification (0.89), ISO 14001 (0.19) and in terms of ISO 45001 it shares the leadership with the Lisbon region (0.09). • Percentual values: as in the analysis of the values per 1000 inhabitants, the Centre region leads in the certification of quality

management systems (19.08%), environmental management systems (4.08%) and occupational health and safety management systems (1.87%). Table 5 shows the percentage evolution of the three main certifications in the different NUTS II regions. For each of the references, the highest growth rates between 2007 and 2019 were

PEDRO DOMINGUES • Production and Systems Department, University of Minho pdomingues@dps.uminho.pt PROFILE • Degree in Chemistry (1996), Master in Textile Chemistry - Environment branch (2001) and PhD in Industrial and Systems Engineering (2013) from the University of Minho. • PhD thesis on integrated management systems and development of a maturity model. • Currently Researcher and Professor at the University of Minho, involved in a post-doctoral project aiming the evaluation of the maturity and efficiency of integrated management systems. • The research work is developed in the research line IEM (ALGORITMI Research Centre). • Co-author in about 70 articles (journals, conference proceedings, book chapters), some of them recognized and awarded in Portugal and abroad.

24 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

in the Central Region, 7.5% for ISO 9001, in the Autonomous Region of the Azores 216.7% for ISO 14001 and for ISO 45001 with 120.0% also in the Autonomous Region of the Azores. In this table, the decrease in quality certification in the Autonomous Region of Madeira (-46.1%) and in the Region of Alentejo (-34.6%) stands out. The decrease in certification appears to be a trend and should be carefully monitored, given that in the three previous years there were reductions in certifications compared to 2007. Table 6 presents the percentage evolution of the three main certifications at the level of the different NUTS II regions between the years 2018-2019. In this table, the main highlights are the growth in quality certification (6.0%) in the Centre Region, the decrease in environmental certification (-22.2%) in the Algarve Region and the decrease in occupational health and safety certification (-26.7%) in the Autonomous Region of the Azores. As in the previous edition, there is a noticeable decrease or stabilisation in the number of certified organisations in all regions of Portugal and for all benchmarks under study (although slight percentage growth values are recorded, these appear to be due to a trend towards stagnation in the number of certifications). Following the analysis introduced in the 2012 edition of the Certification Barometer - Growth Index (Sampaio et al., 2014), this edition presents the results obtained taking into account the reference data used for this Barometer (as at 31 December 2019):

ICx,z=(0,2xΔi-3)x,z+(0,3xΔi-2)x,z+(0,5xΔi-1)x,z In which:

Δi-3 ; Δi-2 ; Δi-1 ,

which correspond to the variation of the absolute number of certificates in years i-3, i-2, i-1, in benchmark x and region z. With the development of this index it was intended to consider the evolution of the number of certificates issued of a certain referential and in a certain region over the last 3 years and to attribute to each one of these variations a different weight in the final value of the indicator. In Table 7, certification according to the ISO 45001 standard stands out, since it is the only TA B L E

one which shows a tendency to decrease in all regions, and the region with the lowest growth indicator, corresponding to -22.03, is Alentejo. In relation to the growth rates of the different regions, with regards to certification according to the ISO 9001 standard, the Alentejo Region also stands out with a negative indicator (-12.41). Regarding the certification according to ISO 14001, in the year 2019, the Algarve Region stands out negatively, with -21.77.

Evolution in percentage from 2007 to 2019 in the NUTS II Regions Variation 2007-2019 Reference ISO 9001

North

Centre

Lisbon

Alentejo

Algarve

2,2%

7,5%

-6,1%

-34,6%

-21,6%

RAA

RAM

0,0%

-46,1%

ISO 14001

56,1%

121,6%

71,3%

48,4%

-17,6%

216,7%

45,5%

ISO 45001

75,6%

119,3%

98,4%

-15,8%

-33,3%

120,0%

50,0%

TA B L E

Evolution in percentage from 2018 to 2019 in NUTS II Regions Variation 2018-2019 Reference ISO 9001

North

Centre

Lisbon

Alentejo

Algarve

RAA

RAM

3,6%

6,0%

3,1%

0,6%

-5,2%

-3,2%

-1,6%

ISO 14001

2,4%

5,0%

-2,5%

0,0%

-22,2%

-9,5%

-15,8%

ISO 45001

-7,5%

-7,2%

-8,6%

-20,0%

-14,3%

-26,7%

-25,0%

TA B L E

Growth Index of NUTS II Regions Growth indicator Region

ISO 9001

ISO 14001

OHSAS 18001/ISO 45001

Alentejo

-12,41

-11,49

-22,03

Algarve

-11,91

-21,77

-17,96

Centre

0,40

0,72

-7,28

Lisbon

0,79

-2,59

-3,20

0,71

-0,22

-3,52

ARAzores

North

-3,64

-10,53

-13,88

ARMadeira

-8,99

-12,73

-16,50

FIGURE 1

1,2 1 25

0,8

C E R T I F I C AT I O N B A R O M E T E R 2 0 2 0 |

ISO 9001 certificates per 1000 inhabitants

Evolution of the number of ISO 9001 certificates per 1000 inhabitants

0,6 0,4 0,2 0

1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 Alentejo

Algarve

Centre

Lisbon

North

ARAzores

ARMadeira

Portugal

FIGURE 2

Percentage of companies certified according to ISO 9001

Evolution of the percentage of companies certified according to ISO 9001 30,0 25,0 20,0 PAULO SAMPAIO • Production and Systems Department, University of Minho paulosampaio@dps.uminho.pt

15,0 10,0 5,0 0,0

1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 Alentejo

Algarve

Centre

Lisbon

TEMPORAL EVOLUTION Figures 1 and 2 show the evolution in the number of organisations certified according to ISO 9001 per 1000 inhabitants and the respective percentage, calculated on the total number of companies with 10 or more employees. Based on the analysis of Figure 1 it is possible to identify a group formed only by the Centre Region with a number of ISO 9001 certificates per 1000 inhabitants clearly higher than the national figure, another group formed by the Lisbon and Northern regions, with a number of ISO 9001 certificates per 1000 inhabitants similar to the na-

North

ARAzores

ARMadeira

Portugal

tional figure, and another group formed by the remaining regions - Alentejo, Algarve, Autonomous Region of Madeira and Autonomous Region of the Azores, with a number of ISO 9001 certificates per 1000 inhabitants lower than the national figure. Figures 1 and 2 show that all of the country's regions show stagnation trends compared to 2018, thus putting a brake on what had been a downward trend in values since 2016. This situation will be monitored in the coming years in order to understand if this is just a moment of pause in a trend that has been confirmed in recent years or if it represents the beginning of a new trend.

PROFILE • Degree in Industrial Engineering and Management by the University of Minho in 2002, obtained in 2008 the degree of Doctor in Production and Systems Engineering by the same University. • Associate Professor at the School of Engineering of the University of Minho. • PhD Researcher, as Full Member of the Supply-chain, Logistics and Transportation Systems Group of the ALGORITMI Research Centre. • In 2015 he was Visiting Scholar at Massachusetts Institute of Technology (MIT), under the MIT-Portugal Program, where he was on sabbatical leave. • Develops his activity as a teacher and researcher in the area of Quality and Organizational Excellence, being Coordinator of the Research Group on Quality and Organizational Excellence at the University of Minho.

FIGURE 3

FORECASTING MODELS This section presents and analyses some prospects for the evolution of the certification of quality management systems and environmental management systems in Portugal based on two prediction models developed for this purpose.

ISO 9001 certificates per 1000 inhabitants

0,90 0,80 0,70 0,60 0,50 0,40 0,30 0,20 0,10 0,00

1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 ISO 9001 (PT)

UE 28 (Média)

FIGURE 4

Evolution of the number of ISO 14001 certificates per 1000 inhabitants for the European Union and Portugal ISO 14001 certificates per 1000 inhabitants

Figures 3 and 4 show the evolution of the number of certificates issued per 1000 inhabitants for quality and environmental management systems against the evolution of the corresponding average in the European Union (EU 28 countries) - the data used for these analyses comes from the ISO Survey. Figure 3 shows that the number of certificates issued per 1000 inhabitants according to ISO 9001 in Portugal (0.63) is similar to the European average (0.61). Looking at the European context there is stagnation in the number of ISO 9001 certificates, differing from the decreasing trend of previous years. With regard to the evolution of environmental management system certification, there seems to be a tendency towards stagnation in the EU28, similarly to the case of ISO 9001 certification. Also in Portugal there is an apparent stabilization. Thus, there is no evidence of convergence around the values obtained for Portugal and EU28. Comparing the data regarding the number of ISO 9001 certificates collected from the certifying entities and those accounted for by the ISO Survey, presented in Figure 5, it can be seen that this difference has decreased significantly over the years. However, in 2019 an inverse situation occurred in relation to what had been happening in the last 4 years, where the ISO Survey presented a greater number of certificates counted than the numbers published by the Certification Barometer. Therefore, the difference between the ISO survey and Barometer values returned to a positive value of 352 certificates in the year 2019.

0,25 0,20 0,15 0,10 0,05 0,00

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 ISO 14001 (PT)

EU 28 (Average)

FIGURE 5

Comparison between the number of ISO 9001 certificates counted in the ISO Survey and according to certifying bodies Number of ISO 9001 certificates

C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

Evolution of the number of ISO 9001 certificates per 1000 inhabitants for the European Union and Portugal

8.000 6.000 4.000 2.000 0 -2.000 -4.000

1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 ISO Survey

Barometer

Difference

As exposed in the previous edition of this Barometer, ISO 9001 certification in Portugal appears to be entering a phase of decrease. Although in the year 2017 there has been an apparent stabilization, the decreasing trend continues, as predicted by the model developed. In terms of the certification of environmental

management systems, unlike previous years, in which Portugal appeared to have reached a level of stagnation for the number of ISO 14001 certifications, in the year 2019 there was a clear drop in the number of certificates. This appears to be a new trend that thus also accompanies the trend already recorded in the case of ISO 9001.

FIGURE 6

ISO 9001

Observed values and forecast values for the evolution of ISO 9001 certification 9.000 8.000 7.000 6.000 27

5.000

C E R T I F I C AT I O N B A R O M E T E R 2 0 2 0 |

4.000 3.000 2.000 1.000 0

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 ISO 9001

Model (ISO 9001)

FIGURE 7

ISO 14001

Observed values and forecast values for the evolution of ISO 14001 certification 2.500 2.000 1.500 1.000

PEDRO SARAIVA • Department of Chemical Engineering, Univ. of Coimbra pas@eq.uc.pt

500 0

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 ISO 14001

Model (ISO 14001)

BIBLIOGRAPHIC REFERENCES • Office of National Statistics (2019), https://www.ine.pt/ . accessed 17 Nov 2021. • ISO (2019). The 2019 Survey of ISO Certifications. International Organization for Standardization: Geneva, Switzerland. • Karapetrovic, S., Fa, M. C., & Saizarbitoria, I. H. (2010). What happened to the ISO 9000 lustre? An eight-year study. Total Quality Management & Business Excellence, 21(3), 245-267.

•S ampaio, P., Saraiva, P. and Domingues, P. (2012). Management systems: integration or addition? International Journal of Quality and Reliability Management 29(4), 402-424. •S ampaio, P., Saraiva, P. and Gomes, A. (2014). European ISO 9001 Scoreboard: an instrument for measuring macro-quality. Total Quality Management and Business Excellence, 25(4), 309-318. • Worldbank (2019), http://www.worldbank.org/. accessed 18/11/2021.

PROFILE • Chemical Engineering degree by Univ. of Coimbra (1987), with PhD (1993) obtained at MIT (USA). • Full Professor (2010-) at Dept. of Chemical Engineering of FCTUC, where he has been teaching since 1985. • Director of NOVA IMS of the New University of Lisbon. • Pro-Rector (2003-2006) and Vice-Rector (2007-2009) of the University of Coimbra. • Deputy of the XI and XII Legislature of the Assembly of the Republic elected by the District of Coimbra (2009-2012 and 2014-2015). • P resident of the Centre Region Coordination and Development Commission (2004-2005, 2012-2014). • Founder of several companies and associations (19862012), where he held management positions. • Laureate of the Feigenbaum prize (1998), awarded by ASQ. • Associate Member of the Intern. Academy for Quality (2010).

28 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

EVOLUTION OF CERTIFICATION

GLOBAL, EUROPEAN AND PORTUGUESE

y analysing the data published annually by ISO Survey, we follow the evolution of the existing certificates relating to the 9001, 14001, 22000, 27001 and 50001 standards, allowing us to observe the annual differences (positive or negative) and evaluate the existing dynamism at a global level. In the past, ISO changed the presentation of the data, making the collection and analysis very difficult or even impossible for some of the analyses that we carried out. We have chosen to focus on the world, Europe and Portugal, in this order, the analysis of these last years. We will also visit some of the large countries in Asia, America, the Arabian Gulf countries and Africa, as in the previous year. Generally speaking, as in the previous year, there has been growth in all the standards analysed worldwide, but at different speeds, and in some cases only marginally. In Quality (ISO 9001) there is a recovery of the certificates lost in recent years. A growth of 33,000 certificates or 3.77% worldwide. According to the analysis, Asia and Europe, in this order, continue to be the major issuers of ISO 9001 certificates. The world leader, China, grows. Europe has a negative performance losing more than five thousand certificates for a total of 348 218, a far distance from the four hundred and fifty thousand of 2016. Portugal continues to fall, losing more than a thousand certificates. It reduces 1389 certificates that add to the 500 of the previous year. But the analysis of Portugal will be made in more detail in its own space where we can also compare it with the data collected by GEC from the certified bodies.

ISO 9001 CERTIFIED COMPANIES

WORLD EUROPE

DEC.2016

DEC.2017

DEC.2018

DEC.2019

DEC.2020

1 105 937

100,0

1 058 504

100,0

878 664

100,0

883 521

100,0

916 842

100,0

451 415

40,8

389 485

36,8

342 645

39,0

353 442

40,0

348 181

38,0

PORTUGAL/World

7 160

0,6

7 150

0,7

6 623

0,8

6 123

0,7

4 734

0,5

PORTUGAL/Europe

7 160

1,6

7 150

1,8

6 623

1,9

6 123

1,7

4 734

1,4

ISO 14001 CERTIFIED COMPANIES DEC.2016

DEC.2017

DEC.2018

DEC.2019

DEC.2020

WORLD

346 147

100,0

362 610

100,0

307 059

100,0

312 580

100,0

348 473

100,0

EUROPE

120 595

34,8

112 790

31,1

97 864

31,9

102 599

32,8

104 184

29,9

PORTUGAL/World

1 476

0,4

1 475

0,4

1 382

0,5

913

0,3

880

0,3

PORTUGAL/Europe

1 476

1,2

1 475

1,3

1 382

1,4

913

0,9

880

0,8

DEC.2016

DEC.2017

DEC.2018

DEC.2019

DEC.2020

WORLD

32 136

100,0

32 722

100,0

32 120

100,0

33 502

100,0

33 741

100,0

EUROPE

11 083

34,5

10 342

31,6

9 665

30,1

10 217

30,5

9 880

29,3

PORTUGAL/World

234

0,7

332

1,0

301

0,9

306

0,9

166

0,5

PORTUGAL/Europe

234

2,1

332

3,2

301

3,1

306

3,0

166

1,7

ISO 22001 CERTIFIED COMPANIES

ISO 27001 CERTIFIED COMPANIES DEC.2016

DEC.2017

DEC.2018

DEC.2019

DEC.2020

WORLD

33 290

100,0

39 501

100,0

31 910

100,0

36 362

100,0

44 499

100,0

EUROPE

12 532

37,6

14 605

37,0

12 031

37,7

13 698

37,7

16 069

36,1

PORTUGAL/World

0,3

112

0,3

121

0,3

0,2

PORTUGAL/Europe

0,8

112

0,8

0,7

121

0,9

0,6

ISO 50001 CERTIFIED COMPANIES DEC.2016

DEC.2017

DEC.2018

DEC.2019

DEC.2020

WORLD

20 216

100,0

22 870

100,0

18 059

100,0

18 227

100,0

19 731

100,0

EUROPE

17 102

84,6

19 024

83,2

13 551

75,0

13 001

71,3

13 602

68,9

PORTUGAL/World

0,2

0,3

0,16

0,2

PORTUGAL/Europe

0,2

0,4

0,22

0,3

29 C E R T I F I C AT I O N E V O L U T I O N |

Source: ISO Survey

In the Environmental standard (14001) there is a global growth of 35 893 certificates, but we find many countries in negative terrain. Growth is leveraged only in China with 33 203 more certificates. Europe grows modestly recovering 1 585 certificates surpassing the figure of 104,000. Very far from 2016 and 2017. Portugal continues on a downward trajectory with 33 fewer certificates, currently with 880 registrations. Regarding Food Safety (ISO 22000) the published data shows marginal growth in the world. It adds only 239 certificates in one year. Growth is based in Asia (China, Japan, and Thailand). Europe has a drop of 3.7% with less 337 certificates, although there are European countries, such as Greece, growing. Portugal follows the negative trend. ISO 27001 - information security - grows worldwide with all regions showing positive behaviour. In the world, the growth was 22% and in Europe 17%. Portugal has a negative record losing 31 certificates after a significant growth reported last year. With regard to ISO 50 001 (Energy Management), the outlook is positive. There i s a wo r l d w i d e g row t h o f 8 % a cco rding to the ISO Survey with 1504 more certificates. Europe and Portugal have grown, contributing to the world total in a standard in which Europe's weight is very significant. Having made the general presentation of the five standards, we shall proceed to a more detailed analysis of each one according to ISO data. Europe and Portugal have their own highlight in this analysis a little further on.

Evolution of ISO 9001; 14001; 22000; 27001 and 50001 standards between 2015 and 2019 in Portugal/Europe/World ISO 9001 1 200 000 1 000 000 800 000 600 000 400 000 200 000 0

Source: ISO Survey

30 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

WORLD ISO 9001 QUALITY For the second year the standard grows with little expression. It has increased by 33,321 certificates or 3.7% worldwide. But it can almost be said that this is due to just one country: China with its 44,000 new registrations, which is higher than the total annual growth in the rest of the world. This is because many countries have negative performances. In Asia we find Japan, India and South Korea in negative territory. On the positive side is China, as already mentioned, and a few others, each with small numbers, such as Taipei, Thailand or Singapore. China recovered the losses of the previous year (15317) by a wide margin but still does not cancel the total lost in recent years, which was more than 100,000. Japan continues to decrease, as in recent years. The same is true for South Korea or India, which lost more than 2 thousand certificates in this annual count. The largest growth, after China, is in Taipei with 692 certificates. In North America, Canada and Mexico, only Canada grew (+150 certificates). USA lost 37 to a total of 20,919 and Mexico lost a significant 739, which almost completely cancelled the growth of the previous year. To notice is the continued drop in the USA, which at its peak (2006) registered more than 44 thousand certificates. In South America the scenario is negative, judging by some of the largest countries in the region. Brazil, which had been recovering, returned to negative territory, losing 449 certificates. Colombia also loses around 300 certificates, annulling the gains registered a year before. Argentina has a drop of almost 500 certificates.

2016

2017

2018

2019

2020

2016

2017

2018

2019

2020

2016

2017

2018

2019

2020

2016

2017

2018

2019

2020

2017

2018

2019

2020

ISO 14001 400 000 300 000 200 000 100 000 0 ISO 22000 1 200 000 1 000 000 800 000 600 000 400 000 200 000 0 ISO 27001 50 000 40 000 30 000 20 000 10 000 0 ISO 50001 25 000 20 000 15 000 10 000 5 000 0 World

2016

Europe

Portugal

O seu parceiro para a Internacionalização Há mais de 145 anos a documentar a Segurança e Qualidade de Sistemas, Produtos, Processos e Pessoas em todo o mundo.

TÍTULO DD CAPÍTULO |

Inspeção Ensaios Certificação Formação Engenharia

Safety Functionality Quality www.tuv.com ID 0000000888

e-mail: geral@pt.tuv.com Tel.: (+351) 214 137 040

www.tuv.pt

Precisely Right.

C E R T I F I E D C O M P A N I E S G U I D E : C U R R E N T E V E N T S | 32 WORLD 2020 WORLD 2019

QUALITY TOP TEN

ENVIRONMENT TOP TEN

(10 COUNTRIES IN 197) COUNTRY

TOP TEN IN FOOD SAFETY

(10 COUNTRIES IN 197) Dec. 2019

COUNTRY

(10 COUNTRIES IN 167) Dec. 2019

COUNTRY

Dec. 2019

CHINA

280 386

31,7

CHINA

134 926

43,2

CHINA

12 144

36,2

ITALY

95 812

10,8

JAPAN

18 026

5,8

ÍNDIA

2 050

6,1

GERMANY

47 868

5,4

ITALY

17 386

5,6

GREECE

2 042

6,1

ÍNDIA

34 397

3,9

SPAIN

12 871

4,1

JAPAN

1 360

4,1

JAPAN

33 330

3,8

UNITED KINGDOM

11 420

3,7

ITALY

1 008

3,0

SPAIN

30 801

3,5

ÍNDIA

8 486

2,7

TAIPÉ (CHINA)

882

2,6

UNITED KINGDOM

25 292

2,9

GERMANY

8 465

2,7

ROMANIA

639

1,9

FRANCE

21 696

2,5

FRANCE

6 402

2,0

TURKEY

635

1,9

USA/USA

2,4

SOUTH COREA

1,8

SPAIN

608

1,8

BRAZIL

ROMANIA

SRI LANK

20 956 17 952

2,0

WORLD TOTAL

883 521

68,9

N-1*

878 664

100,55

4 857

0,55

Annual growth

QUALITY TOP TEN

4 658

1,5

WORLD TOTAL

312 580

73,1

N-1*

307 059

101,79

5 521

1,79

Annual growth

ENVIRONMENT TOP TEN

(10 COUNTRIES IN 197) COUNTRY

5 698

COUNTRY

1,7

33 502

65,5

N-1*

32 120

104,3

1 382

4,3

Dec. 2020

Annual growth

TOP TEN IN FOOD SAFETY

(10 COUNTRIES IN 197) Dec. 2020

568

WORLD TOTAL

(10 COUNTRIES IN 156) Dec. 2020

COUNTRY

CHINA

324 621

35,4

CHINA

168 129

48,2

CHINA

12 929

38,3

ITALY

91 493

10,0

JAPAN

17 804

5,1

GREECE

2 069

6,1

GERMANY

49 349

5,4

ITALY

16 858

4,8

INDIA

1 767

5,2

JAPAN

32 287

3,5

SPAIN

12 584

3,6

JAPAN

1 503

4,5

INDIA

32 236

3,5

ENGLAND

11 627

3,3

ITALY

929

2,8

SPAIN

29 814

3,3

GERMANY

9 955

2,9

FRANCE

804

2,4

ENGLAND

25 995

2,8

INDIA

8 416

2,4

TAIPÉ (CHINA)

763

2,3

FRANCE

21 880

2,4

FRANCE

6 458

1,9

TURKEY

763

2,3

USA/USA

20 919

2,3

ROMANIA

5 221

1,5

SPAIN

583

1,7

BRAZIL

SOUTH COREA

5 091

1,5

ROMANIA

WORLD TOTAL

348 473

75,2

N-1*

312 580

111,5

35 893

11,5

17 503

1,9

WORLD TOTAL

916 842

70,5

N-1*

883 521

103,8

33 321

3,8

Annual growth

Chile and Peru lost more than 100 certificates each. Australia continues its strong growth increasing more 787 certificates and accelerating in relation to the previous year when the progression was of 512 certificates, staying close to 8 thousand regis-

Annual growth

trations. New Zealand recovers the losses of the previous year (32) and adds another 32 certificates with an annual growth of 62 certificates, making the balance of the region positive. The two largest African certificate issuing countries (South Africa and Egypt) have a

581

1,7

WORLD TOTAL

33 741

67,3

N-1*

33 502

100,7

239

0,7

Annual growth

negative performance. Both recorded falls of 65 and 432, respectively. The Gulf countries (Saudi Arabia, United Arab Emirates, Iran) interrupted the growth they had been experiencing, with decreases in all of them. The PALOP countries (Portuguese-speaking African countries) are led by Angola

TOP TEN INFORMATION SECURITY

TOP TEN IN ENERGY MANAGEMENT

Dec. 2019

COUNTRY

Dec. 2019

CHINA

8 356

23,0

GERMANY

5786

31,7

ÍNDIA

5 245

14,4

CHINA

2934

16,1

GREECE

2 818

7,8

UNITED KINGDOM

1184

6,5

JAPAN

2 309

6,4

ITALY

1168

6,4

ITALY

1 390

3,8

FRANCE

812

4,5

TAIPÉ (CHINA)

1 175

3,2

INDIA

773

4,2

ROMANIA

938

2,6

SPAIN

625

3,4

TURKEY

938

2,6

HUNGARY

472

2,6

SPAIN

757

2,1

TURKEY

306

1,7

BULGARIA

729

2,0

WORLD TOTAL

SRI LANK

36 362

67,8

N-1*

31 910

113,95

4 452

13,95

Annual growth

TOP TEN INFORMATION SECURITY

1,4

18 227

78,5

N-1*

18 059

100,93

168

0,93

Annual reduction

TOP TEN IN ENERGY MANAGEMENT

(10 COUNTRIES IN 160) COUNTRY

252

WORLD TOTAL

(10 COUNTRIES IN 105)

Dec. 2020

COUNTRY

Dec. 2020

CHINA

12 403

27,9

GERMANY

6 436

32,6

JAPAN

5 645

12,7

CHINA

3 748

19,0

UNITED KINGDOM

3 327

7,5

ENGLAND

1 277

6,5

INDIA

2 226

5,0

ITALY

1 242

6,3

ITALY

1 827

4,1

FRANCE

779

3,9

NETHERLANDS

1 326

3,0

INDIA

774

3,9

GERMANY

1 281

2,9

SPAIN

637

3,2

USA/USA

1 058

2,4

HUNGARY

446

2,3

SPAIN

997

2,2

TURKEY

329

1,7

AUSTRIA

TAIPÉ (CHINA)

895

2,0

WORLD TOTAL

44 499

69,6

N-1*

36 362

122,4

8 137

22,4

Annual growth

241

1,2

WORLD TOTAL

19 731

80,6

N-1*

18 227

108,3

1 504

8,3

Annual reduction

Ranking from highest to lowest | *Absolute values and percentages relative to the previous year | Source: ISO Survey

with 100 certificates, an increase of 21 compared to the previous year. Cape Verde is also growing with one more. Mozambique lost 22, from 60 to 38. Guinea Bissau and Sao Tome and Principe lost the certificates they held. Europe and Portugal will be dealt with

separately a little later on. We end by presenting the top ten certificate issuing countries in this standard. China leads this ranking with 324,621 certificates, 44,000 more than the previous year. In percentage terms, this increases from 31.7% to 35.4% of the world total.

COUNTRY

(10 COUNTRIES IN 105)

One in every three certified companies is Chinese. It is the clear leader and at a great distance from the others. In second place is Italy, which lost 5,000 certificates to 91,493. It is followed by Germany with 49,349, which continues to grow. These are the top three and represent about 50% of the world total. In fourth position, Japan swaps with India, but with similar numbers. In the remaining positions, everything is the same: Spain in sixth position with negative growth, England in seventh position, followed by France, both in positive territory. Close behind are the USA and Brazil with slight losses compared to the previous year. The USA is losing certificates in recent years and the reduction is already 50% in relation to the historical maximum. ISO 14001 ENVIRONMENT The environment standard continues, for the second year, to grow at a world level anchored almost exclusively in Asia and in particular in China. It adds another 35,893 certificates, while Europe contributes a meagre 1,585. China, recovers in full from recent falls of almost 30,000 reported in the last two years. Its growth of 33 203 is practically the world growth. And, in fact, in Asia the remaining growths are small, only a few dozen or a few hundred. We find countries like Malaysia, Taipei, Thailand and Indonesia growing, but with small amounts. The most significant reductions are in Japan, which continues to fall, losing 222 adding to the 1105 of the previous year. Korea also loses more than 600 certificates, continuing the negative trend of the previous year.

C E R T I F I C AT I O N E V O L U T I O N |

(10 COUNTRIES IN 160)

34 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

Singapore lost two dozen certificates and India continues to lose certificates, but in a stabilising trend. In North America, Canada and Mexico, the growth is general and slight. USA grew 97 registrations to 3,768, Canada added another 10 and Mexico 57. The trend is positive although a long way from the historic highs that have already been reached. In 2015 US reported about six thousand certificates. In South America the trend is mixed with Argentina and Colombia in loss. Colombia itself, which last year overtook Brazil at the top of the countries in the region with the most certificates, has lost the position again this year with a reduction of 145 certificates. This year it loses again the position with a reduction of 145 certificates, enough to Brazil to overtake it with an increase of 32 certificates. Chile maintains the growth registered previously and Peru continues to grow significantly. Australia grows. It increases 708 more than the ones registered in the previous year. The last years are of permanent and significant growth. New Zealand recovers slightly (57) from the losses registered in the recent past. In Africa, its main country, South Africa, continues to recover from recent losses. This year it adds 22 more certificates to the previous year's 94 but that does not cancel out the 382 lost in 2018. In the rest we have a mixed trend: Egypt with 127 less and Morocco (-35) on the negative side. On the positive side we find Tunisia with 44 more certificates. In the Arab countries to note Saudi Arabia and the UAE to grow slightly and on the negative side, Iran with the largest drop among them. Angola adds

five certificates to 16 and leads the PALOP countries. Mozambique loses five and falls to second with 10 certificates in total. Cape Verde maintains the same two as last year. The remaining countries have no certificates issued. We end by presenting the top ten certificate issuing countries. Leadership is maintained and reinforced. China has a world share of 48% of certificates issued. In the first five positions there was no change. Three Asian countries in this ranking have a negative performance: Japan, India and South Korea, with small reductions. The European countries present in the ranking have mixed performances. Italy and Spain are slightly down. England, France, Germany and Romania grow. As last year, we find in this top ten, 4 Asian countries with China in the lead, outstanding, and six European countries with Italy in the third position.

ISO 22000 FOOD SAFETY There is growth, but marginal. Worldwide, 239 more certificates have been added. China alone reports 785 more, so many countries are in a catch-up situation. The analysis shows, as in the previous year, a mixed trend among the different regions analysed, but with many of the major countries in negative territory. Growth is supported by half a dozen countries, especially in Asia - as mentioned China with 785 more, but also Japan and Thailand with, respectively, 143 and 172 more certificates; with smaller increases, Malaysia, Indonesia and Singapore. India, South Korea and Taipei reduce, respectively, 283, 64 and 119 registrations. Australia and New Zealand both gained 50 certificates, reversing the same amount of losses of the previous year. We are talking about almost two hundred certificates in these two countries. In North America, Mexico leads and growing (+12), being the only one. Canada and the USA continue to decline with marginal falls of 18 and 47 certificates, respectively, which add to the losses of recent years. In South America, Colombia dethrones Argentina, which lost 62 certificates, and takes the lead. It counts one hundred and one companies with an annual growth of two registrations, enough to be in the lead. It is followed with one certificate less by Brazil that increased 17 certificates. Argentina has a significant drop, losing 62 certificates. In the previous survey it presented a growth of 46 companies. Chile and Peru are also losing certificates. In Africa, the panorama is negative. The leader is Egypt with 282 and a loss of 52.

ISO 27001 INFORMATION SECURITY After a great year of growth only another one like it. This year 8,137 more certificates are added to the previously existing ones, reaching a new world maximum with 44,449 certificates. All regions contribute, with China standing out individually for the number of new additions, reinforcing once

again its individual percentage which is close to 28%. The worldwide growth was 22.4% and Europe's 17.3%. North America, Canada and Mexico grow with the USA registering 301 more certificates, fully recovering those recently lost, Canada with 52 more and Mexico with six. A little further south, we verified that the main countries analysed are growing, Colombia maintains the leadership, being the country that grew the most with 238 certificates, followed by Brazil with 148 certificates. Australia and New Zealand, in this standard, both grew for the second consecutive year, reaching 562 and 66, respectively. China, reinforces its Asian and world leadership, adding another 4047 certificates to the 1157 of the previous year. Several countries from this continent grow, like Japan with 400 new certificates. On the negative side, India and Singapore lose 83 and 156 certificates, respectively. In Africa, the two main countries are South Africa and Nigeria, which grow a little. Egypt, Morocco and Tunisia also increased, but only marginally. In the Portuguese-speaking countries, only Cape Verde appears with one company, compared to four the previous year. The remaining countries have no record, and Angola lost the four certificates it held the previous year. With regard to the Gulf countries, which we are analysing, Saudi Arabia and Iran have a slight decrease and the Emirates grow five registrations.

In the top ten countries only India has a slight decrease. In the first five positions are the same as last year. Netherlands swapped with Germany and climbed to sixth position. USA overtook Spain to take eighth place. Taipei moves up to last place, leaving Turkey. This is a ranking with a strong presence of Asia and Europe and the USA, which is unusual. ISO 50001 ENERGY MANAGEMENT This standard was launched only a few years ago and it has been widely implemented in Europe. Germany leads the ranking and is a long way behind China, the number two. As in the previous year we witnessed a recovery with a worldwide growth of 8% and 4.6 in Europe. In Asia, the growth is due to China, which increases 814 certificates. The remaining countries have slight decreases or increases, but nothing significant. Merely as an example, India increased one certificate and Japan also reduced one. Taipei continues to lose certificates (minus 28) this year. Singapore advances five more certificates. In North America, two of the three countries increase 12 certificates (Canada and Mexico). USA cut six, leaving it with the same 44 as Mexico. Canada doubles its number from six to twelve. In the rest of the continent, Brazil leads, adding 43 more certificates. All grow. Peru rises significantly to second position. It increased 89 registrations. Australia is growing with 26 more certificates and New Zealand comes in with one company.

C E R T I F I C AT I O N E V O L U T I O N |

South Africa also has a strong reduction, losing 77 certificates. The reduction is general, although less pronounced, in Morocco, Tunisia or Nigeria. The Gulf countries are growing, with the exception of Iran. In the Portuguese-speaking African countries everything is practically the same. However, Cape Verde leads the ranking with five certificates (+1) compared to the previous year. Angola and Mozambique follow with four each. Guinea has one company and São Tomé and Príncipe has yet to register a certificate under this standard. In the top ten, we find practically the same countries as last year, with small changes in their order. Greece moves up to second position, swapping with India, as the latter had a significant reduction. Greece grows 27 certificates. France enters the sixth position, closing in on Romania, which was previously seventh. China leads, reinforced, with a percentage of 38%. It is followed by Greece and in third place India. These three countries represent about 50% of the total existing. Japan maintains the fourth position with a slight increase in the number of certificates and Italy is in the middle of the table. In terms of growth/decrease they are split down the middle.

C E R T I F I E D C O M P A N I E S G U I D E : C U R R E N T E V E N T S | 36 EUROPE 2020 EUROPE 2019

QUALITY TOP TEN

ENVIRONMENT TOP TEN

(10 COUNTRIES IN 49) COUNTRY

TOP TEN IN FOOD SAFETY

(10 COUNTRIES IN 49) Dec. 2019

COUNTRY

(10 COUNTRIES IN 49) Dec. 2019

COUNTRY

Dec. 2019

ITALY

95 812

27,1

ITALY

17 386

17,0

GREECE

2042

20,0

GERMANY

47 868

13,5

SPAIN

12 871

12,6

ITALY

1008

9,9

SPAIN

30 801

8,7

UNITED KINGDOM

11 420

11,1

ROMANIA

639

6,3

UNITED KINGDOM

25 292

7,15

GERMANY

8 465

8,3

TURKEY

635

6,2

FRANCE

21 696

6,1

FRANCE

6 402

6,2

SPAIN

608

6,0

CZECH REP

12 439

3,5

ROMANIA

4 658

4,5

POLAND

532

5,2

POLAND

11 460

3,2

CZECH REP

4 409

4,3

FRANCE

503

4,9

ROMANIA

9 506

2,7

POLAND

3 766

3,7

RUSSIA

450

4,4

SWITZERLAND

7 768

2,2

SWEDEN

2 989

2,9

GERMANY

436

4,3

NETHERLANDS

7 455

2,1

HUNGARY

2 547

2,5

NETHERLANDS

399

3,9

TOTAL EUROPE (100%)

353 442

76,4

102 599

73,02

10 217

70,98

N-1*

342 645

103,15

97 864

104,84

9 665

105,71

10 797

3,15

4 735

4,84

552

5,71

Dec. 2020

Annual Growth

QUALITY TOP TEN

N-1* Annual Growth

ENVIRONMENT TOP TEN

(10 COUNTRIES IN 49) COUNTRY

TOTAL EUROPE (100%)

COUNTRY

N-1* Annual Growth

TOP TEN IN FOOD SAFETY

(10 COUNTRIES IN 49)

Dec. 2020

TOTAL EUROPE (100%)

(10 COUNTRIES IN 49) Dec. 2020

COUNTRY

ITALY

91 493

26,3

ITALY

16 858

16,2

GREECE

2069

20,9

GERMANY

49 349

14,2

SPAIN

12 584

12,1

ITALY

929

9,4

SPAIN

29 814

8,6

ENGLAND

11 627

11,2

FRANCE

804

8,1

ENGLAND

25 995

7,5

GERMANY

9 955

9,6

TURKEY

763

7,7

FRANCE

21 880

6,3

FRANCE

6 458

6,2

SPAIN

583

5,9

POLAND

10 219

2,9

ROMANIA

5 221

5,0

ROMANIA

581

5,9

CZECH REP

10 085

2,9

CZECH REP

3 966

3,8

NETHERLANDS

536

5,4

ROMANIA

9 935

2,9

TURKEY

2 954

2,8

RUSSIA

403

4,1

NETHERLANDS

8 358

2,4

SWEDEN

2 807

2,7

POLAND

359

3,6

TURKEY

HUNGARY

2 797

2,7

BULGARIA

8 150

2,3

TOTAL EUROPE (100%)

348 181

76,2

TOTAL EUROPE (100%)

104 184

72,2

N-1*

353 442

98,5

N-1*

102 599

101,5

-1,5

Annual Growth

1 585

1,5

Annual Reduction

-5 261

In Africa the presence of this standard is still residual. Egypt with 35 (lost 15) and South Africa with 13, growing by two, are worthy of mention. The Portuguese-speaking countries have no certificates in force. The Gulf countries, with the exception of

Iran, show a positive trajectory, led by the UAE with sixty-five. In the top ten, almost all countries grow. Only France and Hungary show slight reductions. Leading the way is Germany, which strengthens its lead in percentage terms to 32.6% followed by China with 18.99% also growing.

TOTAL EUROPE (100%) N-1* Annual Reduction

294

3,0

9880

74,1

10217

96,7

-337

-3,3

These two countries are responsible for more than half of the certificates. In the ranking positions are the same as the previous year, with the exception of Austria, which enters the last position that was Bulgaria's. This standard still has a reduced presence in many regions, although it does have some expres-

TOP TEN INFORMATION SECURITY

TOP TEN IN ENERGY MANAGEMENT

Dec. 2019

COUNTRY

Dec. 2019

GERMANY

5 786

44,5

UNITED KINGDOM

2 818

20,6

ITALY

1 390

10,2

UNITED KINGDOM

1 184

9,1

GERMANY

1 175

8,6

ITALY

1 168

9,0

NETHERLANDS

938

6,8

FRANCE

812

6,3

SPAIN

938

6,8

SPAIN

625

4,8

TURKEY

729

5,3

HUNGARY

472

3,6

ROMANIA

654

4,8

TURKEY

306

2,4

POLAND

652

4,8

BULGARIA

252

1,9

HUNGARY

554

4,0

CZECH REP

241

1,9

CZECH REP

462

3,4

AUSTRIA

236

1,8

TOTAL EUROPE (100%)

13 698

75,3

TOTAL EUROPE (100%)

13 001

85,2

N-1*

12 031

113,86

N-1*

13 551

95,94

1 667

13,86

-550

-4,06

Annual Growth

TOP TEN INFORMATION SECURITY

Annual Reduction

TOP TEN IN ENERGY MANAGEMENT

(10 COUNTRIES in 48)

(10 COUNTRIES in 40)

COUNTRY

Dec. 2020

ENGLAND

3 327

20,7

ITALY

1 827

11,4

NETHERLANDS

1 326

GERMANY

1 281

SPAIN

TURKEY

COUNTRY

Dec. 2020

GERMANY

6 436

47,3

ENGLAND

1 277

9,4

8,3

ITALY

1 242

9,1

8,0

FRANCE

779

5,7

997

6,2

SPAIN

637

4,7

881

5,5

HUNGARY

446

3,3

ROMANIA

729

4,5

TURKEY

329

2,4

POLAND

710

4,4

AUSTRIA

241

1,8

HUNGARY

560

3,5

BULGARIA

213

1,6

GREECE

LETHONIA

454

2,8

TOTAL EUROPE (100%)

16 069

75,3

N-1*

13 698

117,3

2 371

17,3

Annual Growth

208

1,5

TOTAL EUROPE (100%)

13 602

86,8

N-1*

13 001

104,6

601

4,6

Annual Growth

Ranking from highest to lowest | *Absolute values and percentages relative to the previous year | Source: ISO Survey

sion in Europe and Asia. These ten countries represent 80.6% of the world total. EUROPA ISO 9001 QUALITY According to the ISO survey, Europe is back in the red. About 5,000 certificates have been

lost with 348,218 certificates: very far from the 530,000 of 2010, which the ISO itself considered to be inflated and that the current figures are closer to reality. In recent times only one year of growth has been recorded. Italy, which once reported 150,000 certificates, has 91,493, four thousand less than

COUNTRY

(10 COUNTRIES IN 40)

the previous year. Referring only to those in the ranking of the ten largest, and in order of magnitude, the Czech Republic loses 2,354, followed by Poland with a reduction of 1,241 and Spain with 987 less. But it is not everyone who is losing. Germany grows 1481, Netherlands 903, England 703, Romania 429 and France increases 184 certificates. Portugal has a significant drop. We are facing a mixed situation regarding the European countries that altogether show the mentioned decrease. Europe's share in the world has fallen from 40 to 37.98% this year. The two countries analysed this year are Hungary (7030) and Slovenia (1817) which present a different trajectory. While Hungary suffers a slight reduction, Slovenia shows a slight growth. The top ten is led by Italy (91493) since it has been held. This year Italy again reduces the number of certified companies by four thousand. It is followed by Germany (49349) with a rise of 1481 partially offsetting recent falls. Completing the podium is Spain (29814), which has reduced by nearly a thousand certificates, allowing the UK to catch up slightly with 703 more annual registrations. There are four countries that reduce the number of certificates with the Czech Republic and Poland registering strong reductions. In tenth place comes Turkey, which takes over from Switzerland.

C E R T I F I C AT I O N E V O L U T I O N |

(10 COUNTRIES IN 47)

38 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

ISO 14001 ENVIRONMENT Europe continues, for the second year, to grow moderately compared to the previous year, totalling 104,184 certificates. It increased by 1585 certificates which corresponds to 1.5% percentage points. In the worldwide percentage, Europe slipped slightly, recording a percentage of 29.9 against 32.8% the previous year. The growth is not uniform. There are several countries with slight falls like the leaders Italy and Spain who lost 528 and 287 respectively. Czech Republic and Sweden also registered fewer certificates. On the contrary, there is Germany with more 1490, England, Romania or France. Portugal falls again after a significant drop in the previous year. Hungary generally performs well in all standards. It is in the top ten in the tenth position, the same as the year before, with an increase of 250 certificates for a total of 2797. Slovenia also grows going from 468 to 494 in this count. The ranking is led by Italy, followed by Spain and England. However, only England has a slight increase in certificates. We registered four countries with fewer certificates, five with increases and the entry of a new country, Turkey. Overall, the additions are slightly higher than the decreases. Hungary closes this ranking for the second consecutive year. ISO 22000 FOOD SAFETY Greece is the European country with the highest number of certificates with 2069 certificates and 20.9% of the total when analysing the top ten countries. And this year it continues to grow. On the positive side, we highlight France with the largest

increase in certificates, followed by Netherlands and Turkey. On the negative side, Poland leads the reductions, followed by Italy and Romania. Bulgaria moves into tenth position. We find a mixed ranking with practically the same increases and decreases. In the world total, Europe globally loses 337 certificates, falling below the percentage of 30% it used to hold. In this standard, Hungary loses 22 certificates, being in 19th position in relation to the European countries. Slovenia rises from 13 to 16 certificates and is placed in 39th position. According to ISO, Portugal loses about half of the certificates it had in the previous year, placing 15th in Europe. Greece has been the leader from the outset and distances itself a little further from second place, which is Italy. The countries included in the ranking are almost the same as the previous year. Only to note the exchange of Germany for Bulgaria, which enters the tenth position. Poland, Romania and Italy fell the most. In the opposite quadrant are France, the Netherlands and Turkey. ISO 27001 INFORMATION SAFETY The growth in Europe, although below average, should be mentioned. In a general analysis, the great majority of countries are growing, which is well understood in function of the specificities of this normative concerning information security. And recent years show how much we need to implement increasingly robust and reliable security protocols in organisations. The largest growth is in England, Italy and Netherlands with several hundred new certificates. The observation is that all countries

represented in this ranking are growing. Hungary maintains the ninth position from the previous year by increasing six certificates. Slovenia has a strong growth from 31 to 131 in just one year. The ranking is led by England followed by Italy and Netherlands that overtake Germany, by a few certificates. In the remaining positions there are no changes with the exception of the entry of Greece to the tenth position by exchange with the Czech Republic. Portugal loses 31 certificates in this standard. ISO 50001 ENERGY MANAGEMENT This year's worldwide growth is joined by European growth of around 4 percentage points. Germany returns to strong growth with another 650 certificates after a drop of 457 a year earlier. It is the great leader of European growth. England, Italy and Spain are also growing. But not all countries are growing even among the biggest. France, Hungary, Bulgaria reduce although their value is small. Europe's share of this standard is close to 70%. Portugal recovers some of the certificates lost before. Hungary has a reduction of 26 certificates staying with 446, keeping the sixth position in the ranking. Slovenia grows from 27 to 38 certificates. In the top ten countries we find small changes with the rise of Austria to the eighth position by exchange with Bulgaria. Latvia moves up to tenth position and the Czech Republic leaves this ranking. Germany leads the ranking, followed by England, but at a great distance. Italy is in third position, the same as last year.

39 TÍTULO DD CAPÍTULO |

ISO 9001 | ISO 14001 | ISO 45001 | ISO 50001 | ISO 27001

Qualidade | Ambiente | Segurança & Saúde no Trabalho | Energia | Segurança da Informação

FSC | PEFC | RSPO | UTZ/RA | ISCC EU & PLUS

Cadeia de Responsabilidade: Florestal | Óleo de Palma | Chocolate & Café | Carbono

www.bmtrada.com

Av. D. João II, Edifício Infante, Nº 35 – 11º Parque das Nações 1990 – 083 Lisboa (Portugal)

Tefefone: (+351) 211 378 399 Telemóvel: (+351) 915 736 792 Email: tecnico@bmtrada.pt www.bmcassurance.pt

40 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

NATIONAL CONTEXT ISO 9001 QUALITY In 2014 Portugal registered about eight thousand certificates in the quality normative by ISO. Six years later it has 4734, losing more than a thousand certificates. The drop is significant and continuous in recent years. The ongoing pandemic crisis may explain some of this situation but not all of the reduction. Europe is also falling, but Portugal's rate is much higher than that of its other partners. As a percentage Portugal has a decrease of 22.7, and now represents 0.51% of the world quota and 1.36% when compared only with the European continent. This is a very significant reduction recorded in recent years.

NO. OF CERTIFICATES ISSUED / NO. OF REGISTERED COMPANIES (INE) BY NUT II COMPANIES C/ + 10 TRAB.

CERTIFICATES ISSUED*

% OF CERTIFICATES VS COMPS.WITH+10 WORKERS

% OF CERTIFICATES BY NUTT II

NORTH

446 149

19 418

3 831

19,73

35,64

CENTRE

269 110

9 995

3 185

31,87

29,63

LISBON

382 504

13 634

2 838

20,82

26,40

ALENTEJO

86 189

2 716

352

12,96

3,27

ALGARVE

76 971

2 619

259

9,89

2,41

AUT. REG.. AZORES

28 746

973

162

16,65

1,51

AUT. REG. MADEIRA

28 661

1 082

123

11,37

1,14

TOTAL

1 318 330

50 437

10 750

21,31

100,00

N - 1**

1 278 164

48 225

9 839

20,40

40 166

2 212

911

0,91

DIFERENCE

ISO 14001 ENVIRONMENT Portugal continues to lose certificates, contradicting the world and European trend. And, as we can see, this reduction has been happening continuously in the most recent years. This year, there are 33 fewer certificates, which seems to indicate stabilisation in relation to the 469 certificates registered in the previous edition. We are facing a series of four consecutive years of reduction to the level of eight hundred certificates (880) by the environmental standard. The percentage drop is 3.61% against a European growth of 1.5%. Portugal's share falls again to 0.25% and 0.84% in world and European terms. It occupies the 25th position in relation to its European counterparts.

COMPANIES TOTAL

Source: INE and certifying bodies * By Standards ISO 9001/14001/45001/NP4397/ISO 22000/HACCP/ISO/TS/SA8000/NP4469/NP4457 (IDI) | ** Previous year's values

EMPLOYMENT AND TURNOVER VARIABLES BY REGION NUT II (thousands of euro)

NORTH

VOL. EMPLOYMENT BY REGION

VOL. EMPLOYMENT W/ 10 WORKERS OR +

VOL. OF BUSINESS

IN COMPANIES W/ 10 WORKERS OR +

1 418 707

775 534

54,66

116 426 821 092

85 748 914 172

73,65

CENTRE

759 243

369 977

48,20

68 248 130 847

48 469 954 701

71,02

LISBON

1 447 871

919 911

64,19

182 825 917 798

145 531 068 632

79,6

ALENTEJO

215 023

90 715

40,24

18 128 067 334

11 787 928 605

65,03

ALGARVE

191 215

80 424

42,06

10 329 349 226

6 061 060 802

58,68

AUT. REG.. AZORES

72 715

34 075

46,27

5 531 356 444

3 933 308 840

71,11

AUT. REG. MADEIRA

79 401

39 785

48,61

5 762 695 026

3 747 737 000

65,03

TOTAL

4 184 175

2 310 421

55,22

407 252 337 767

305 279 972 752

74,96

N-1*

4 060 451

2 239 317

55,15

396 679 490 869

299 171 791 645

75,42

123 724

71 104

0,07

10 572 846 898

6 108 181 107

-0,46

DIFERENCE

* Previous year's values | Source: INE

ISO 27001 INFORMATION SAFETY The world grew 22%, Europe 17% and Portugal decreased 25%. This is the summary of the data of this standard. It should be noted that world growth continues with some vigour. In Portugal the last few years have been up and down. In this way, the percentage share falls to 0.20% and 0.56% in the world and in Europe, respectively. The existence of more and more companies certified in this standard is positive, as information security is vital for companies' activities, given that it is in itself one of their greatest assets. ISO 50001 ENERGY MANAGEMENT Portugal grows in this standard and is the only one of the companies analysed where this happens. After the fall in the previous year, it regains eight certificates for a total of 37. Being the total universe of certified

C E R T I F I C AT I O N E V O L U T I O N |

ISO 22000 FOOD SAFETY Portugal is following the European trend of a very significant reduction in existing certificates. It has lost practically half, which is not good as it concerns food safety. Let us trust that it was an ISO accounting problem, which has already happened in the recent past in several standards and countries. Portugal had been performing very well, even entering the top ten in the recent past. The trend was also positive. With this reduction Portugal drops to 15th position. In regional terms (Europe) Portugal shows a percentage of 1.68 and 0.49% worldwide. It shows a strong reduction in both percentages.

companies small, an increase of 8 registrations is enough to move from position 47 to 28 in this edition. This is a specific standard which, due to its nature, although important, will not have a large number of national companies certifying themselves over the next few years. However, the energy sector has the dynamism for some more growth. The European share rose to 0.27% and the world share to 0.18%, up on last year. PORTUGUESE ECONOMIC CONTEXT The data used in this edition to analyse the Portuguese economic fabric, broken down into five mainland and two island regions, was collected from INE (Statistics Portugal) as usual. In each region, the number of existing companies, turnover and employment variables are analysed, also ascertaining the annual change for that time period, according to NUT II. The latest available data are from 2019. It is also through INE that the necessary data is collected and processed to determine the companies with more than ten workers, statistically relevant for this study as explained above. The certifying companies operating in Portugal provided the data on the number of existing certified companies. The elements gathered and the different sources of support involve some risks that we tried to minimise by systematising and standardising as much as possible. The lists received from the certifying bodies are important aids in this process, recognising the added value of these elements, including for their activity and analysis. The

information provided to the ISO survey and to the GEC is carried out at different times, so we recommend that they be read individually, avoiding the crossing of data. This standardisation greatly benefits all readers, business people and quality technicians who use the GEC, as well as academics, for whom this publication serves as a real public service, free of charge, in their collection of information for academic work. The information provided by INE proves that net job creation, the creation of companies and the increase in annual turnover in 2019 and, in all NUT II regions, was a reality, as in previous years. The number of companies increased from 1,278 164 to 1,318 330, that is, 40 166 more (35 471 in the previous year). In this period, 123 724 new jobs were added to the 168 233 of the previous year. In companies with 10 or more employees, the balance is also positive, rising from 48 225 to 50 437, i.e. 2 212 more companies. These numbers confirm the TREND registered in the most recent years, reaching again the 50 thousand that once existed. The numbers presented clearly show that Portugal is a country of micro and small

14 750 15 655 15 161

20000

10000

ISO 9001

2018

4 735 5 504 4 897

ISO 14001

2019

ISO 45001

HACCP

283 247 308

82 69 73

146 157 138

388 349 394

ISO 22000

78 68 71

944 909 888

5000 1 446 1 479 1 471

enterprises where concerted strategies to foster growth are slow to become a reality. The graphs presented with the variables on the number of companies, turnover, total employment and existing certificates in each of the regions are obtained from INE and the certifying bodies. The NUT II regions are used for the regional distribution in the North, Centre, Lisbon, Alentejo, Algarve and the Autonomous Regions of the Azores and Madeira with a filter to identify the companies with 10 or more workers that more faithfully represent the annual potential according to previous studies. From a total of 1.318 330 we went to 50.437 companies. A strong reduction, as already mentioned. The objective of the filter used is to define more precisely the potential of certifiable companies in the national economy. In this case, there are 50 437 companies, 2 212 more possibilities through the model than in the previous year. These numbers represent a large potential for growth of the certifying bodies with potential companies so that the certification of more companies becomes a reality. In the next section, are presented two charts that allow us to verify the main values and trends related to a wide range of standards, including the main existing ones, whether they are ISO

10 015 10 151 10 264

15000

6 648 6 873 6921

C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

CHART 1 Evolution of the No. of Certificates issued per standard marked

ISO/TS SA8000/ NP 4457 /NP4469 (IDI)

Total Parcial

Outros*

Total Geral

2020

* Other standards not shown in this chart, certified products and services

standards or standards from other entities. The objective is to analyse and characterise without identifying individually the certifying bodies, but only the number of certificates issued for each one of the standards. We thank the organisms for sending these elements, as we are convinced that they stand to gain from this partnership and are direct beneficiaries of these analyses. The two graphs show the existing universe in Portugal of certifications of companies, products and services in force according to the information provided. The trend is mixed

in terms of standards, as was already the case the previous year. Quality is up slightly (48). In environment there is a reduction of eight certificates. These two standards are preferred by the companies and represent 80% of the total. The third most representative standard is ISO 45001. These 3 standards represent 90% of the total. It is worth highlighting the specific weight of the 9001 standard in the business world. What happens in this standard is always relevant and the slight growth in quality is important given that it is associated - more than any

43 C E R T I F I C AT I O N E V O L U T I O N |

CHART 2 Evolution of the No. of Certificates issued per standard/year in percentage (%)

67,43

67,70

66,38

60 50 40

ISO 9001

2018

other - with the global commercial exchanges of companies, in other words: exports and internationalisation. The remaining standards present, almost all of them, a slight growth. The column marked "others", which includes various standards, services and certified products, shows a reduction, reversing the growth trend seen in recent years and contributing to a significant reduction in the annual total. It should be noted that the elements published in the two graphs contradict the data that ISO published in the survey and that there was no reduc-

ISO 14001

2019

ISO 45001

2020

tion of the size reported in the aforementioned study. However, this situation is still a cause for concern. Finally, we would like to remind you that GEC does not take into account the certificates of companies with fiscal residence in another Member-State or in third countries, such as the Portuguese-speaking African Countries, the latter being an interesting market for some certifying entities, which take advantage of the know-how to develop successful internationalisation strategies in those countries.

HACCP

ISO/TS

SA8000/ /NP4469

3,00

2,43

2,80

0,71

0,68

0,80

1,34

1,50

1,54

0,69

0,80

3,80

3,88

3,44

ISO 22000

0,67

8,65

9,40

8,95

14,57

14,44

14,33

NP 4457 (IDI)

C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

GENERAL INFORMATION

CERTIFICATION IN EUROPE COMMUNITY

n this issue we look at two countries that border each other: Hungary and Slovenia. Hungary is a medium-sized country in Central Europe, about the size of Portugal and with the same population. It has 93 000 Km2 (Portugal 92 000 Km2) and an estimated population of around 10 million inhabitants, with the capital in the city of Budapest, a city that is visited every year for its beauty and historical and cultural richness. The large metropolis has around 2.5 million inhabitants. It borders seven European countries, namely: Austria, Croatia, Slovakia, Slovenia, Romania, Serbia and Ukraine. It was once part of the Austro-Hungarian Empire. After the Second World War it came under the influence of the former Soviet Union for four decades. On 23 October 1989 Hungary became an independent country again with the establishment of a parliamentary democracy. The first free elections took place in 1990. Hungary joined NATO in 1999 and has been a member of the European Community since 2004.

COUNTRY

POLITICAL SYSTEM

GERMANY

Federal Republic

AUSTRIA

Federal Republic

BELGIUM

Federal parliamentary government (constitutional monarchy)

BULGARIA

Parliamentary democracy

CYPRUS

Republic

CROATIA

Republic

DENMARK

Constitutional monarchy

SLOVAKIA

Parliamentary democracy

SLOVENIA

Parliamentary republic

SPAIN

Parliamentary monarchy

ESTONIA

Parliamentary republic

FINLAND

Republic

FRANCE

Republic

GREECE

Parliamentary republic

HUNGARY

Parliamentary democracy

IRELAND

Republic, parliamentary democracy

ITALY

Republic

LETHONIA

Parliamentary democracy

Latvia

Parliamentary democracy

LUXEMBOURG

Constitutional monarchy

MALTA

Republic

NETHERLANDS

Constitutional monarchy

POLAND

Republic

PORTUGAL

Republic, parliamentary democracy

UNITED KINGDOM Constitutional monarchy

CZECH REPUBLIC

Parliamentary democracy

ROMANIA

Republic

SWEDEN

Constitutional monarchy

BORDERS

CURRENCY

German

Berlin 4 millions

82,8

357

Austria, Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Rep, Switzerland

Euro

German, Slovenian, Croatian, Hungarian

Vienna 1,7 millions

8,6

Germany, Slovakia, Slovenia, Hungary, Italy, Czech Rep, Switzerland, Liechtenstein

Euro

Flemish, French, German

Brussels 2,0 millions

11,5

Germany, France, Luxembourg, Netherlands

Euro

Bulgarian

Sofia 1,2 millions

7,1

110

Greece, Macedonia, Romania, Serbia, Turkey

BULGARIA LEV (BGN)

Greek, Turkish

Nicosia 251 mil

No Land Borders

Euro

Croatian

Zagreb 687 mil

4,2

Bósnia-Herzegovina, Hungary, Serbia, Montenegro, Slovenia

Croatian Kuna (HRK)

Danish

Copenhagen 1,2 millions

5,7

Germany

Danish krone (DKK)

Slovak

Bratislava 401 mil

5,4

Austria, Hungary, Poland, Czech Rep, Ukraine

Euro

Slovenian

Liubliana 279 mil

2,1

Austria, Croatia, Italy, Hungary

Euro

Spanish, Aranese, Catalan, Galician, Basque, Valencian

Madrid 6,1 millions

46,7

505

Andorra, France, Gibraltar, Morocco, Portugal

Euro

Estonian

Tallinn 391 mil

1,3

Latvia, Russia

Euro

Finnish, Swedish, Sami

Helsinki 1,1 millions

5,5

338

Norway, Sweden, Russia

Euro

French

Paris 10,8 millions

66,9

643

Germany, Andorra, Belgium, Spain, Italy, Luxembourg, Monaco, Switzerland

Euro

Greek

Athens 3,0 millions

11,2

131

Albania, Bulgaria, Macedonia, Turkey

Euro

Hungarian

Budapest 1,7 millions

9,7

Austria, Croatia, Slovakia, Slovenia, Romania, Serbia, Ukraine

Forint Hungarian (HUF)

Irish, English

Dublin 1,1 millions

4,8

United Kingdom

Euro

Italian

Rome 3,7 millions

59,4

301

Austria, Vatican City, Slovenia, France, San Marino, Switzerland

Euro

Latvian

Riga 621 mil

Belarus, Estonia, Lithuania, Russia

Euro

Lithuanian

Vilnius 517 mil

2,9

Belarus, Latvia, Poland, Russia

Euro

Luxembourgish, French, German

Luxemburgo 107 mil

0,5

2,5

Germany, Belgium, France

Euro

Maltese, English

Valeta 197 mil

0,4

0,3

No Land Borders

Euro

Dutch, Frisio

Amesterdam 810 mil

17,1

Germany, Belgium

Euro

Polish

Warsaw 1,7 millions

38,3

313

Germany, Belarus, Slovakia, Lithuania, Czech Rep, Russia, Ukraine Zloti Polak (PLN)

Portuguese, Mirandese

Lisbon 2,8 millions

10,3

Spain

Euro

66,2

242

Ireland

Pound Sterling (GDP)

OFFICIAL LANGUAGE

English, Ulster Scotch, Irish, Scottish London Gaelic language, Scots, Welsh, 10,3 millions Cornish Czech

Praga 1,3 millions

10,6

Germany, Austria, Slovakia, Poland

Czech Koruna (CZK)

Romanian

Bucharest 1,8 millions

19,7

237

Bulgaria, Hungary, Moldova, Serbia, Ukraine

Leu da ROMANIA (RON)

Swedish

Stockholm 1,4 millions

450

Finland, Norway

Swedish Krona (SEK)

C E R T I F I C AT I O N I N E U R O P E C O M M U N I T Y |

SURFACE TOTAL POPULATION Thousand km2 Millions (Aprox.) (Approx.)

Source: CIA World Factbook, European Central Bank CAPITAL Metropolitan Area (INHABITANTS)

C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

ECONOMIC FIGURES

It has embraced the market economy and is currently one of the most open economies in Europe. The production sector is very export-oriented and has benefited from strong foreign investment, especially after joining the European Community. Its main industries are automobiles, electronics, computers, metallurgy, pharmaceutical chemicals and food. Economic growth in the last decade has been significant, with rates of 4 to 5% per year. Two thousand and twenty was an exception, with GDP falling by 5.1%, essentially due to a fall in demand from its EU partners and tourism, as a result of the existing pandemic. In the ranking of company certification (9001/14001) it ranks 10th out of 28 EU countries. England is still being considered in these analyses although it has officially left the union in January 2021. In recent years it has recorded growth in these standards with an interesting behaviour. The growth of certificates was 173 in the last count which corresponds to 1.79 in percentage and, is continued over time. In 2018 it reported 9049 and in 2020 it advanced to 9827 in these two standards, with a constant growth trajectory.

COUNTRY

EXPORTS

MAIN EXPORT PARTNERS

GERMANY

Machinery and appliances, vehicles and other transport equipment, chemical products, base metals and optical and precision instruments.

Usa (8,6%); China (8,0%); France (7,5%); Netherlands (6,4%)

AUSTRIA

Machinery and appliances, chemicals, base metals, vehicles and other transport equipment and food products.

Germany (30,4%); Usa (6,5%); Italy (6,2%); Switzerland (5,5%)

BELGIUM

Chemicals, vehicles and other transport equipment, machinery and appliances, base metals and plastics and rubber.

Germany (16,6%); France (13,2%); Netherlands (11,6%); Usa (8,6%)

BULGARIA

Machinery and appliances, base metals, agricultural products chemicals and clothing.

Germany (17,6%); Romania (9,6%); Italy (7,6%); Turkey (7,1%)

CYPRUS

Vehicles and other transport equipment, chemicals, mineral fuels, agricultural products and machinery and appliances.

Greece (8,4%); Liberia (7,4%); United Kingdom (6,5%); Libya (5,9%)

CROATIA

Machinery and appliances, chemicals, mineral fuels, base metals and agricultural products.

Germany (12,8%); Italy (12,5%); Slovenia (10,3%); Bosnia And Herzegovina (8,6%)

DENMARK

Chemical products, machinery and appliances, agricultural products, foodstuffs and base metals.

Germany (12,6%); Sweden (8,7%); Netherlands (5,8%); Norway (5,8%)

SLOVAKIA

Vehicles and other transport equipment, machinery and apparatus, base metals, plastics and rubber and chemical products.

Germany (22,0%); Czech Republic (10,5%); Poland (7,9%); France (7,2%)

SLOVENIA

Chemicals, machinery and apparatus, vehicles and other transport equipment, base metals and plastics and rubber.

Germany (18,0%); Switzerland (12,1%); Italy (9,3%); Croatia (8,0%)

SPAIN

Vehicles and other transport equipment, agricultural products, machinery and appliances, chemical products and base metals.

France (15,4%); Germany (10,8%); Italy (7,5%); Portugal (7,3%)

ESTONIA

Machinery and appliances, mineral fuels, wood and cork, base metals and agricultural products.

Finland (15,1%); Sweden (10,0%); Latvia (8,7%); Russia (8,4%)

FINLAND

Machinery and appliances, base metals, cellulose pulp and paper, vehicles and other transport equipment and chemical products.

Germany (13,5%); Sweden (10,4%); Usa (8,3%); Netherlands (6,5%)

FRANCE

Machinery and appliances, chemicals, vehicles and other transport equipment, foodstuffs and agricultural products.

Germany (14,3%); Italy (7,6%); Usa (7,6%); Belgium (7,4%)

GREECE

Mineral fuels, chemicals, agricultural products, base metals and machinery and appliances.

Italy (10,5%); Germany (7,7%); Cyprus (6,0%); France (5,8%)

HUNGARY

Machinery and appliances, vehicles and other transport equipment, chemicals, plastics and rubber and agricultural products.

Germany (28,0%); Slovakia (5,4%); Italy (5,2%); Romania (5,2%)

IRELAND

Chemical products, machinery and appliances, optical and precision instruments, agricultural products and foodstuffs.

Usa (31,0%); Belgium (11,1%); Germany (10,9%); United Kingdom (9,0%)

ITALY

Machinery and appliances, chemicals, vehicles and other transport equipment, base metals and food products.

Germany (12,8%); France (10,3%); Usa (9,8%); Switzerland (5,8%)

LATVIA

Machinery and appliances, wood and cork, agricultural products food products and base metals.

Lithuania (16,4); Estonia (11,7%); Russia (8,5%); Germany (7,3%)

LITHUANIA

Machinery and appliances, chemicals, agricultural products, mineral fuels and base metals.

Russia (13,4%); Latvia (9,3%); Germany (8,0%); Poland (6,3%)

LUXEMBOURG

Common metals, machinery and appliances, plastics and rubber, vehicles and other transport equipment and chemical products.

Germany (26,2%); France (16,0%); Belgium (12,4%); Netherlands (5,4%)

MALTA

Machinery and appliances, chemicals, mineral fuels, vehicles and other transport equipment and agricultural products.

Germany (11,1%);China (10,2%); France (8,1%); Italy (6,6%)

NETHERLANDS

Machinery and appliances, chemicals, agricultural products mineral fuels and food products.

Germany (22,0%);Belgium (10,3%); France (7,7%); United Kingdom (7,3%)

POLAND

Machinery and appliances, vehicles and other transport equipment, base metals, chemicals and agricultural products.

Germany (28,9%);Czech Republic(5,9%); United Kingdom (5,7%); France (5,6%)

PORTUGAL

Vehicles and other transport equipment, machinery and appliances, base metals, agricultural products and plastics and rubber.

Spain (25,4%); France (13,5%); Germany (11,8%); United Kingdom (5,7%)

UNITED KINGDOM

Machinery and appliances, chemicals, vehicles and other transport equipment, mineral fuels and base metals.

Usa (14,1%); Germany (10,5%); Ireland (7,0%); Netherlands (6,4%)

Czech REPUBLIC

Machinery and appliances, vehicles and other transport equipment, base metals, plastics and rubber and chemical products.

Germany (32,5%); Slovakia (7,6%); Poland (6,1%);France (4,7%)

ROMANIA

Machinery and appliances, vehicles and other transport equipment, base metals, agricultural products, plastics and rubber.

Germany (22,8%); Italy (10,7%); France (6,7%); Hungary (5,0%)

SWEDEN

Machinery and appliances, vehicles and other transport equipment, chemicals, base metals and cellulose pulp and paper.

Norway (10,5%); Germany (10,4%); Usa (8,1%); Denmark (7,5%)

IMPORTS

MAIN IMPORT PARTNERS

Machinery and appliances, chemicals, vehicles and other transport equipment, base metals and mineral fuels.

China (11,4%); Netherlands (7,7%); Usa (6,7%); Poland (5,7%)

Production of steel, petroleum products, chemicals, pharmaceuticals and foodstuffs, beverages, resins, plastics, cement, fertilisers, textiles, motor vehicles, agricultural and textile machinery, construction and transport equipment, electrical and electronic goods.

Machinery and appliances, chemicals, vehicles and other transport equipment, base metals and mineral fuels.

Germany (34,7%); China (7,1%); Italy (6,3%); Switzerland (5,6%)

Production of electrical equipment and apparatus, metal products, including iron and steel, chemicals, food products, beverages, tobacco, transport equipment and construction materials.

Chemical products, machinery and appliances, vehicles and other transport equipment, mineral fuels and base metals.

Netherlands (19,0%); Germany (14,4%); France (11,2%); Usa (5,3%)

Manufacturing of steel, chemicals, construction materials, food products, beverages, tobacco, paper and textiles.

Machinery and appliances, chemical products, base metals vehicles and other transport equipment and agricultural products.

Germany (13,8%);Turkey (8,8%); Romania (8,6%); Italy (7,8%)

Production of construction materials, steel, fertilisers, paper, textiles, beer, wine, electrical appliances and tourism.

Vehicles and other transport equipment, mineral fuels, machinery and appliances, chemicals and foodstuffs.

Greece (21,7%); Italy (8,3%); United Kingdom (8,1%); Germany (6,6%)

Tourism sector, oil refining and the production of construction materials, wine, beer, shoes, clothing and cigarettes.

Machinery and appliances, chemicals, base metals, vehicles and other transport equipment and mineral fuels.

Germany (15,3%); Italy (12,3%); Slovenia (11,3%); Hungary (7,8%)

Food products, wine, textiles, chemicals, oil and natural gas.

Machinery and appliances, chemicals, vehicles and other transport equipment, agricultural products and base metals.

Germany (21,9% ); Sweden (12,6%); Netherlands (8,5%); China (7,8%)

Production of machinery, electronic equipment, food products, metal products and chemical products.

Machinery and appliances, vehicles and other transport equipment, base metals, chemicals and mineral fuels.

Germany (18,4%); Czech Republic (9,9%); China (6,7%); Poland (5,7%)

Production of steel, plastics, building materials, fertilisers, food products, beverages, textiles, iron mining, copper, magnesite, lead and zinc.

Chemicals, machinery and apparatus, vehicles and other transport equipment, base metals and plastics and rubber.

Germany (14,0%); Switzerland (12,7%); Italy (10,8%); Austria (7,5%)

Production of steel, aluminium, building materials, detergents, textiles, leather products and bicycles. Natural resources of coal and some deposits of oil and natural gas.

Machinery and appliances, chemicals, vehicles and other transport equipment, mineral fuels and agricultural products.

Germany (11,8%); China (10,2%); France (9,9%); Italy (6,2%)

Production of industrial equipment, transport equipment, food products, electrical equipment, paper, chemicals, textiles, footwear and toys.

Machinery and appliances, mineral fuels, chemicals, vehicles and other transport equipment and base metals.

Germany (9,7%); China (9,2%); Russia (9,1%); Finland (9,1%)

Production of mining and chemical industries, metallurgy, manufacture of building materials and food products.

Machinery and appliances, vehicles and other transport equipment, mineral fuels, base metals and chemical products.

Germany (15,4%); Sweden (11,0%); Russia (9,7%); China (9,0%)

Construction, chemical processing and forestry (cellulose), heavy machinery heavy machinery production, textile industry and the porcelain industry.

Machinery and appliances, vehicles and other transport equipment, chemicals, mineral fuels and base metals.

Germany (17,3%); Belgium (9,6%); Netherlands (8,6%); Italy (8,3%)

Automotive, aeronautical, metallurgical and textile industries, chemical and food, agriculture and tourism.

Mineral fuels, chemicals, machinery and appliances, agricultural products and base metals.

Germany (11,9%); Italy (8,3%); China (7,7%); Netherlands (6,1%)

Tourism, food, textile, cement and fishing industries.

Machinery and appliances, chemicals, vehicles and other transport equipment, base metals and plastics and rubber.

Germany (24,8%); China (7,7%); Austria (5,8%); Poland (5,8%)

Production of cement, crude and rolled steel, fertilisers, textiles and clothing, electronic goods, locomotives, buses and tourism.

Chemical products, machinery and appliances, vehicles and other transport equipment, foodstuffs and agricultural products.

United Kingdom (22,8%); Usa (14,5%); France (11,0%);Germany (7,9%)

Chemical, food, textile, metallurgical and mining industries.

Machinery and appliances, chemicals, vehicles and other transport equipment, base metals and mineral fuels.

Germany (16,3%); China (8,7%); France (8,5%); Netherlands (5,9%)

Tourism, steel production, armaments, automobiles, textile machinery, electrical and construction material, chemicals, textiles, clothing, footwear, glass, ceramics, food products, wine and beer.

Machinery and appliances, chemicals, agricultural products, vehicles and other transport equipment and foodstuffs.

Lithuania (17,9%); Germany (10,4%); Poland (10,2%); Estonia (8,4%)

Production of radio receivers, scientific instruments, refrigerators, washing machines, engines, ships, motor vehicles, generators, agricultural instruments, textiles and shoes.

Machinery and appliances, chemicals, mineral fuels, vehicles and other transport equipment and agricultural products.

Poland (13,1%); Germany (12,8%); Russia (9,1%); Latvia (7,8%)

Production of food products, textiles and clothing, chemical products and wool products.

Vehicles and other transport equipment, machinery and appliances, base metals, chemical products and plastics and rubber.

Belgium (24,4%);Germany (23,9%); France (10,8%); Netherlands (3,9%)

Banking and financial services, metallurgical industry, chemical and mechanical industries.

Vehicles and other transport equipment, mineral fuels, machinery and appliances, chemical products and foodstuffs.

South Corea (16,9%); Italy (12,7%); Singapore (11,5%); China (11,4%)

Tourism, food production, textiles and clothing.

Machinery and appliances, chemicals, mineral fuels, agricultural products and vehicles and other transport equipment.

Germany (17,7%); China (10,5%); Belgium (9,8%); Usa (8,1%)

Agro-industries, metallurgical, food and tobacco industries, chemical, electronic and petroleum industries.

Machinery and appliances, chemical products, base metals vehicles and other transport equipment and plastics and rubber.

Germany (21,9%); China (14,4%); Italy (5,0%); Russia (4,5%)

Steel and iron industry, ore supply, chemicals, shipbuilding, food processing, glass, beverages and textile industry.

Machinery and appliances, chemicals, vehicles and other transport equipment, agricultural products and fuels.

Spain (32,6%); Germany (13,3%); France (7,3%); Netherlands (5,5%)

Textile, clothing, footwear, wood, cork, paper and cellulose, chemicals, lubricants, automobiles and auto parts, base metals, minerals, porcelain and ceramics.

Machinery and appliances, vehicles and other transport equipment, chemicals, mineral fuels and food products.

China (11,9%); Germany (11,7%); Usa (9,2%); Netherlands (7,3%)

Sectors: electrical, food, transport equipment, chemicals, machinery, textiles, publishing, commerce, financial services and tourism.

Machinery and appliances, vehicles and other transport equipment, base metals, chemical products and plastics and rubber.

Germany (23,3%); China (18,0%); Poland (7,9%); Slovakia (4,1%)

Glass industry, tourism and wood carvings.

Machinery and appliances, chemical products, base metals vehicles and other transport equipment and plastics and rubber.

Germany (20,8%); Italy (8,9%); Hungary (7,3%); China (6,2%)

Machinery and electrical equipment, automobile assembly, textile and footwear industry, metallurgy, chemical products, food processing.

Machinery and appliances, vehicles and other transport equipment, chemicals, mineral fuels and base metals.

Germany (18,2%); Netherlands (9,8%); Norway (9,0%); Denmark (6,8%)

Automotive and pulp and paper industry, tourism sector.

Source: AICEP

MAIN INDUSTRIES

C E R T I F I C AT I O N I N E U R O P E C O M M U N I T Y |

48 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

At the moment it occupies the 10th position in the countries of the European community. Slovenia is a small European country of 20 000 Km 2 and a population of 2.1 million, with the capital in Ljubljana. It borders four European countries, namely: Austria, Croatia, Italy and Hungary. Like Hungary above, at the end of World War II, it came under the influence of the former Soviet Union as part of the Republic of Yugoslavia, together with Serbia, Croatia, Montenegro, Bosnia-Herzegovina and Macedonia. It became an independent state again in 1991, laying the foundations of a parliamentary democracy. It joined the European Union in 2004 and the euro on 1 January 2007. It is also a member of NATO. Slovenia is a small country with a dynamic economy and average annual growth of over 4%. The production sector is geared towards exports, which account for around 78% of the gross domestic product (2020 data). Chemical products, machinery and equipment, vehicles and other transport equipment, plastics and rubber are its main products. It has a qualified workforce. An economy open to the exterior, such as Slovenia, faced a difficult year in 2020 with a 6% reduction in GDP, as did the overwhelming majority of the world's countries. In the certification of companies with regard to quality and environmental standards, there has been growth in recent years. In 2020 it added 82 more certificates with an increase of 3.67 in percentage. In 2018, it reported 2142 registrations, having progressed to the current 2,311 and with a constant growth trajectory.

At this moment it occupies the 22nd position among EU countries. Portugal continues, for the fifth consecutive year, in decline with 1422 fewer certificates for a total of 5614, according to the ISO Survey. This is the biggest drop, in percentage terms, that we have observed in this analysis and corresponds to 20.21%. The poor performance of the last few years has led to a continued fall in the European ranking, falling this year to 15th position, being overtaken by Sweden and Slovakia. In this period, in Portugal, there are small increases in some sectoral standards that do not compensate for the falls in the two largest and most used standards referred to here. Europe, presents an overall negative outlook, in contrast to the previous year. With decreases in these two main standards. Italy, the leader of the ranking, lost certificates in both standards. Countries like Spain, Poland, Czech Republic or Sweden are also in negative territory. Germany and England stand out with growth in both standards. The same for Hungary and Slovenia. In this respect, the twenty-eight countries are split in half, with half of them growing and the others falling.

In quantitative terms, the biggest highlight goes to Germany with 2971 new certificates. The same goes for the Netherlands with 1259 more and Romania with almost a thousand. Luxembourg closes the gap, adding two new companies. In percentage terms, the lead was the Netherlands with 13.2, followed very closely by Austria with 11.21%. On the negative side, Portugal is the record holder in percentage terms with a decrease of 20.21% and less 1,422 certificates. Italy, the Czech Republic and Poland lost, respectively 4 847 (4.28%), 2 797 (16.6%) e 2 259 (14.8%). Spain also shows a reduction of more than a thousand certificates. Croatia, Denmark, Bulgaria, Ireland and Sweden have a less pronounced drop.

Source: AICEP, European Commission, Eurostat and PORDATA

GDP 2019 (EUR 1 billion)

GDP 2020 (EUR 1 billion)

INFLATION RATE 2019 (%)

INFLATION RATE 2020 (%)

3.449.050,0

3.367.860,0

1,4

1,1

AUSTRIA

398.682,4

385.424,0

1,5

1,1

BELGIUM

473.085,1

460.029,0

1,2

1,1

BULGARIA

60.675,3

56.225,0

2,5

1,2

CYPRUS

21.943,6

21.613,0

0,5

1,0

CROATIA

53.936,7

52.689,0

0,8

1,1

DENMARK

310.002,3

302.329,0

0,7

1,1

SLOVAKIA

94.171,2

89.430,0

2,8

1,1

SLOVENIA

48.006,6

45.864,0

1,7

1,1

COUNTRY GERMANY

SPAIN

1.245.331,0

1.203.259,0

0,8

1,1

ESTONIA

28.112,4

25.818,0

2,3

1,1

FINLAND

240.557,0

233.468,0

1,1

FRANCE

2.425.708,0

2.363.306,0

1,3

1,1

GREECE

187.456,5

179.558,0

0,5

1,0

HUNGARY

143.826,4

136.073,0

3,4

1,1

IRELAND

356.051,2

326.043,0

0,9

0,7

1.787.664,1

1.771.391,0

0,6

LATVIA

30.476,1

29.154,0

2,7

1,1

LITHUANIA

48.432,8

45.515,0

2,2

1,1

LUXEMBOURG

63.516,3

60.362,0

1,6

1,1

MALTA

13.390,0

12.980,0

1,5

1,1

NETHERLANDS

810.247,0

773.987,0

2,7

1,1

POLAND

529.029,2

497.842,0

2,1

1,0

PORTUGAL

212.320,6

205.184,0

0,3

1,1

UNITED KINGDOM

2.525.093,1

2.420.897,0

1,8

0,6

CZECH REPUBLIC

223.945,0

210.928,0

2,6

1,2

ROMANIA

223.337,4

204.497,0

3,9

1,2

SWEDEN

474.193,7

470.673,0

1,7

1,0

ITALY

C E R T I F I C AT I O N I N E U R O P E C O M M U N I T Y |

ECONOMIC INDICATORS

50 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

CERTIFICATION DATA

COUNTRY

Official Bodies (website)

GERMANY

German Institute for Standardisation – DIN (www.din.de) Accreditation Body – DAKKS (www.dakks.de) German Association for Quality – OVQ (www.dgq.de)

Issued Issued Issued Issued Issued Issued certificates certificates certificates certificates certificates certificates ISO 9001 (2019) ISO 9001 (2020) ISO 14001 (2019) ISO 14001 (2020) ISO 22000 (2019) ISO 22000 (2020) 47 868

49 349

8 465

9 955

436

273

AUSTRIA

Austrian Institute for Standardisation – ASI (www.on–norm.at) Ministry of Economy, Family and Youth – Accreditation (www.bmwfj.gv.at) Austrian Foundation for Quality Management – AFQM (www.qualityaustria.at)

3 325

3 562

1 052

1 306

BELGIUM

Belgian Institute for Standardisation (www.nbn.be) BELAC – Accreditation (www.belac.fgov.be/intro_nl.htm) Flemish Centre for Quality Management – VCK (www.vck.be)

2 873

2 887

992

1 043

110

BULGARIA

Bulgarian Standardisation Institute – BDS (www.bds–bg.org) Bulgarian Accreditation Service – BAS (www.nab-bas.bg) State Agency for Metrological and Technical Surveillance – SAMTS (www.damtn.government.bg)

6 278

6 069

1 993

1 941

310

294

CYPRUS

Cyprus Organization for Standardization (www.cys.org.cy/default.asp?id=175) Cyprus Organization for Quality Promotion – Accreditation (www.cys.mcit.gov.cy) Cypriot Quality Association – CyAQ

778

736

223

227

203

188

CROATIA

Croatian Accreditation Agency (HAA) (http://www.akreditacija.hr/EN) Croatian Society for Quality (HDK) Croatian Standardisation Institute (http://www.hzn.hr/default.aspx?id=160)

2 715

2 531

1 182

1 138

DENMARK

Dansk Standard – Standardisation (www.ds.dk) DANAK – Danish Accreditation (webtool.danak.dk/english/akkreditering–engelsk) Danish Society for Quality – DFK (www.dfk.dk)

2 324

2 181

1 031

939

SLOVAKIA

Slovak Institute for Standardisation, Metrology and Testing – SUTN (www.unms.sk/?slovak–standards–institute) Slovak Accreditation System – SNAS (www.snas.sk) Slovak Society for Quality – SSK (http://www.ssk.sk/)

3 886

3 897

1 710

1 779

SLOVENIA

Slovenian Institute for Standardisation (www.sist.si) Slovenska akreditacija – Accreditation (http://www.slo-akreditacija.si/) Slovenian Association for Quality and Excellence – SZKO (http://www.szko.si/)

1 761

1 817

468

494

SPAIN

Spanish Association for Standardisation and Certification – AENOR (www.aenor.es) National Accreditation Entity – ENAC (www.enac.es) Spanish Association for Quality – AEC (www.aec.es)

30 801

29 814

12 871

12 584

608

583

ESTONIA

Estonian Centre for Standardisation – EVS (www.evs.ee) Estonian Accreditation Centre (www.eak.ee/index_eng.php) Estonian Association for Quality – EKVA (www.eaq.ee)

993

947

513

511

FINLAND

Finnish Association for Standardisation – SFS (www.sfs.fi) Finnish Accreditation Service – FINAS (www.finas.fi)

2 639

2 861

1 502

1 549

FRANCE

French Standardisation Association – AFNOR (www.afnor.fr) French Accreditation Committee – COFRAC (www.cofrac.fr) French Movement for Quality – MQF (www.mfq–fc.asso.fr)

21 696

21 880

6 402

6 458

503

804

COUNTRY

Official Bodies (website)

GREECE

Hellenic Organization for Standardization (www.elot.gr) Hellenic Accreditation Council – ESYD (www.esyd.gr) Hellenic Association for Management – HMA (www.eede.gr)

6 570

6 822

1 542

1 696

2 042

2 069

NETHERLANDS

Netherlands Standardisation Institute – NNI (www2.nen.nl) Raad voor Accreditatie, RvA – Accreditation (www.rva.nl)

7 455

8 358

2 082

2 438

399

536

HUNGARY

Hungarian Standardisation Institute – MSZT (www.mszt.hu) Hungarian Accreditation Council – NAT (www.nat.hu) EOQ Hungarian National Committee – Quality (www.eoq.hu)

7 107

7 030

2 547

2 797

126

104

IRELAND

National Standards Authority of Ireland – NSAI (www.nsai.ie) Irish National Accreditation Body – INAB (www.inab.ie)

2 554

2 338

975

802

ITALY

Italian National Standardisation Centre (www.uni.com) ACCRETIA – Accreditation (www.accredia.it) Italian Association for Quality – AICQ (http://aicqna.com/)

95 812

91 493

17 386

16 858

1 008

929

LATVIA

Latvia standardisation (www.lvs.lv) Latvian National Accreditation Service – LATAK (www.latak.lv)

889

868

336

330

LITHUANIA

Lithuanian Standards Council (www.lsd.lt/en) LA – Accreditation (www.nab.lt)

1 215

1 254

732

773

159

157

218

216

11 460

10 219

3 766

2 748

532

359

6 123

4 734

913

880

306

166

Luxembourg Institute for Standardisation, Accreditation, LUXEMBOURG Safety and Quality of Products and Services – ILNAS (www.ilnas.public.lu/fr/index.html) MALTA

Maltese Standards Authority – MAS (www.msa.org.mt) National Accreditation Organisation – NAB (www.nabmalta.org.mt) Malta Chamber of Commerce, Enterprise and Industry – Quality (www.maltachamber.org.mt)

POLAND

Polish Committee for Standardisation – PKN Polish Accreditation Centre – PCA (www.pca.gov.pl) Polish Centre for Testing and Certification – Quality – PCBC (www.pcbc.gov.pl/english)

PORTUGAL

Portuguese Association for Quality (www.apq.pt) Portuguese Institute for Accreditation (www.ipac.pt) Portuguese Institute for Quality (www.ipq.pt)

UNITED KINGDOM

British Standards Institute – BSI (www.bsigroup.com) UNITED KINGDOM Accreditation Service – UKAS (www.ukas.com)

25 292

25 995

11 420

11 627

111

CZECH REPUBLIC

Czech Accreditation Institute – CAI (www.cia.cz) Czech Office for Standardisation, Metrology and Testing – UNMZ (www.unmz.cz) Czech Society for Quality – CSQ (www.csq.cz)

12 439

10 085

4 409

3 966

120

ROMANIA

Romanian Association for Standardisation – ASRO (www.asro.ro) National Accreditation Body – RENAR (www.renar.ro) Romanian Association for Quality – ARC (www.arc.ro)

9 506

9 935

4 658

5 221

639

581

SWEDEN

Swedish Institute for Standardisation (www.sis.se) Swedish Accreditation and Compliance Council (SWEDAC) (www.swedac.se) Swedish Association for Quality – SFK (www.sfk.se)

3 477

3 190

2 989

2 807

C E R T I F I C AT I O N I N E U R O P E C O M M U N I T Y |

Source: ISO Survey Issued Issued Issued Issued Issued Issued certificates certificates certificates certificates certificates certificates ISO 9001 (2019) ISO 9001 (2020) ISO 14001 (2019) ISO 14001 (2020) ISO 22000 (2019) ISO 22000 (2020)

C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

Source: ISO Survey

EVOLUTION OF THE NUMBER OF CERTIFICATES ISSUED (ISO 9001 + 14001)

RANKING OF EU COUNTRIES BY NUMBER OF CERTIFICATES ISSUED (ISO 9001+14001) POSITION

POSITION

2019

2020

COUNTRY

4 868

ITALY

3 865

3 930

GERMANY

7 889

8 271

8 010

943

1 001

963

COUNTRY

2018

2019

2020

GERMANY

55 510

56 333

59 304

AUSTRIA

4 361

4 377

BELGIUM

4 161

BULGARIA CYPRUS

HIGHEST ANNUAL GROWTH RATES (Qtt/%) (ISO 9001+14001) 2020

Val. Abs.

COUNTRY

CERTIFICATES

108 351

GERMANY

2971

5,20

59 304

NETHERLANDS

1259

13,20

SPAIN

42 398

ROMANIA

992

7,00

UNITED KINGDOM

37 622

UNITED KINGDOM

910

2,47 11,21

CROATIA

3 370

3 897

3 669

FRANCE

28 338

AUSTRIA

491

DENMARK

3 245

3 355

3 120

ROMANIA

15 156

GREECE

406

5,00

SLOVAKIA

5 690

5 596

5 676

CZECH REP

14 051

FINLANDIA

269

6,49

SLOVENIA

2 142

2 229

2 311

FRANCE

240

0,85

41 760

43 672

42 398

HUNGARY

173

1,79

SLOVENIA

3,67

SPAIN

POLAND

12 967

NETHERLANDS

10 796

HUNGARY

9 827

GREECE

8 518

ESTONIA

1 568

1 506

1 458

FINLAND

3 991

4 141

4 410

FRANCE

27 179

28 098

28 338

BULGARIA

8 010

SLOVAKIA

1,42

GREECE

7 580

8 112

8 518

SWEDEN

5 997

LITHUANIA

4,10

10 022

9 537

10 796

SLOVAKIA

5 676

BELGIUM

1,68

PORTUGAL

5 614

LUXEMBOURG

0,83

AUSTRIA

4 868

MALTA

-5

-1,85

NETHERLANDS HUNGARY

9 049

9 654

9 827

3 451

3 529

3 140

FINLAND

4 410

LATVIA

-27

-2,20

102 912

113 198

108 351

BELGIUM

3 930

CYPRUS

-38

-3,79

LATVIA

1 230

1 225

1 198

CROATIA

3 669

ESTONIA

-48

-3,18

LITHUANIA

IRELAND ITALY

2 382

1 947

2 027

IRELAND

3 140

CROATIA

-228

-5,80

LUXEMBOURG

381

239

241

DENMARK

3 120

DENMARK

-235

-7,00

MALTA

213

269

264

14 215

15 226

12 967

SLOVENIA

2 311

8 005

7 036

5 614

LITHUANIA

2 027

POLAND PORTUGAL

BULGARIA

-261

-3,15

IRELAND

-389

-11,02

SWEDEN

-469

-7,25

UNITED KINGDOM

37 635

36 712

37 622

ESTONIA

1 458

SPAIN

-1274

-2,90

CZECH REP

16 006

16 848

14 051

LATVIA

1 198

PORTUGAL

-1422

-20,21

ROMANIA

13 852

14 164

15 156

CYPRUS

POLAND

-2259

-14,80

SWEDEN Total ISO Survey

963

7 591

6 466

5 997

MALTA

264

CZECH REP

-2797

-16,60

396 333

410 503

404 224

LUXEMBOURG

241

ITALY

-4847

-4,28

CONCLUSION Italy is the firm and clear leader. It is followed by Germany and Spain closes the podium. The second grows, Italy and Spain fall, as mentioned above. In the first five positions there are no changes in the last 3 years. Italy, Germany, Spain, United Kingdom and France. In the ten positions of the ranking the changes are small. Of particular note is Romania's two-position rise from eighth to sixth. The Netherlands also moved up one position. Hungary, the featured country in this edition, drops to tenth place. Slovenia maintains its 22nd position unchanged. Portugal continues to fall, having moved from 11th position in the last three years to 15th today. A significant drop due to the strong reduction of certificates in these standards.

On the contrary, Greece is in 11th position, having recovered four places in the last three years. Between the 20th position and the last one, there are no changes in the last two years. Luxembourg occupies the last position. The European performance was mixed. Negative in quality (five thousand less) and in Food Safety, with thirty-seven fewer certificates. In the remaining areas there was some progress. In Environment there was an increase of one thousand five hundred certificates. In the Information Security and Energy Management standards, it also increased, respectively, 2371 and 601 certificates. However, the growth was below the world average, losing ground to the Asian continent. Portugal has a very negative year. Of the four standards mentioned, only ISO 50001 has robust growth of 28 percent. In Quality, Food Safety and Information Security, it lost certificates, both in quantity and percentage. In Environment the reduction is slight. This negative performance had as a consequence the decrease in relative position, as mentioned. Most of the certified companies are in Asia and Europe, in that order, with overwhelming percentages. Africa has a marginal representation in these figures. America, as a whole, also represents a small percentage at world level.

C E R T I F I C AT I O N I N E U R O P E C O M M U N I T Y |

We also present the analysis and characterisation of the twenty-eight countries with diverse information in tables and charts. The two countries highlighted are Hungary and Slovenia, two neighbouring countries in Central Europe. The political regime, population, territorial size, borders, language, GDP and main economic activities are presented for all of them, in order to provide an overall picture. We also present the number of certificates and their evolution in recent years, based on the ISO survey.

Finally, it should be noted that there is a significant number of companies, on all continents, which successfully use these standards in their day-to-day operations. Economies with a strong export component, such as China, Japan or Korea – in Asia – or Germany and Italy – in Europe – place greater value on these standards, judging by the number of certified companies in each of them.

54 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

COUNTRIES IN THE SPOTLIGHT

HUNGARY AND SLOVENIA Originating as the European Coal and Steel Community (ECSC) and the European Economic Community (EEC) – formed by six countries in 1957 – today's European Union (EU) is an economic and political union consisting of 27 independent member states. In each edition of the GEC we have introduced two countries of the European Union. Out of the 27, Hungary and Slovenia were the only ones missing, which are now broken down in this edition. Hungary has been in the EU since 2004, but has not yet adopted the euro and therefore uses its own currency, the guilder. Slovenia has also been in the EU since 2004, but joined the single currency in 2007.

short historical background of each country and a brief economic characterisation will be presented in the following pages. GEC also presents the evolution of certification in Hungary and Slovenia, as well as the certification bodies in the two Member States. Despite the whole pandemic crisis, which quickly turned into one of the biggest economic crises ever, Hungary's Gross Domestic Product (GDP) grew in 2021, after declining in 2020, placing the country third in the ranking of the fastest growing states in the European Union, according to the International Monetary Fund (IMF).

Another title it also collects is Global Green Destination because more than 60% of the country's surface is covered by preserved forests. Regarding certification in Hungary and Slovenia, ISO presents two very different scenarios in all standards analysed. Hungary follows outstanding in all standards in 2020, namely in ISO 9001 (Quality) where it recorded 7030 certificates, while Slovenia did not go beyond 1817. In Environment, the numbers are equally far apart – Hungary increases from 2547 in 2019 to 2797 a year later and Slovenia from 468 to 494, respectively. In the Food Safety standard, Hungary registered a decrease, losing 22 certificates, and totaling in 2020 only 104. On the contrary, Slovenia grew in this benchmark, but in the end the number reached is negligible – 16 certificates. In the 27001 standards, both countries progressed. Hungary registered 560 certificates and Slovenia 131. As for the standard 50001, the panorama was different for both. Hungary stood out with 446 certificates and Slovenia with only 38. For further information on these two countries, check out the article on the following pages, which contains graphs, tables and other information on the history of Hungary and Slovenia, as well as data on certification in both countries.

COUNTRIES IN THE SPOTLIGHT HUNGARY AND SLOVENIA |

Slovenia is a developed and industrialised nation formed after the disintegration of Yugoslavia in 1991. The population consists of Slovenes and important ethnic minorities such as Serbs, Croats and Bosnians. The Slovenian economy is based on industry and, in recent years, also on tourism, a sector which declined dramatically with the Covid-19 pandemic. Like other European countries, Slovenia is hoping to revive the country's economy and, to that end, is counting on receiving funds soon from the Recovery and Resilience Mechanism, the centrepiece of NextGenerationEU, the ¤750 billion fund approved by European leaders to overcome the Covid-19 crisis and revive the EU economy. Hungary has the most delayed process to access EU funds, due to disagreements with the European commission. According to the World Bank's Doing Business 2021 study, Slovenia is ranked 37th (Hungary 52nd) out of 190 global economies analysed, which reflects well the country's focus on optimising the business environment for the private sector and attracting new investors. Alongside an attractive business environment, Slovenia was ranked fifth in the latest Global Peace Index for 2021, meaning that Slovenia is on the list of the safest countries in the world.

56 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

HUNGARY

ungary is situated in the heart of Europe, an ideal geographical position for foreign investors looking for highly skilled labour in cutting-edge sectors such as engineering, computing, pharmaceuticals, mathematics and physics, electronics, services and logistics. The country also benefits from a favourable business climate, with various tax incentives and financial stability. Although landlocked, Hungary is located between Western Europe and the Balkan Peninsula, also connecting the Mediterranean and Ukraine, which makes its position quite strategic. With a population of approximately 10 million, the country borders seven other European states. Budapest, once known as the "Paris of the East", is Hungary's capital and main financial centre. Located on the banks of the Danube River – one of the most important rivers in Europe – Budapest is considered to be the sixth largest city in the European Union, with over 1.7 million inhabitants. Subject to different influences, which resulted from foreign incursions and domination of Hungarian territory over the centuries (from the Roman Empire, Mongols, Ottoman Turks and Austrians), the country only held its first free elections in 1990, after Hungary's withdrawal from the Warsaw Pact and the collapse of the Soviet regime in Europe in 1989. With the transition to the free market, Hungary was one of the first former communist nations to join the European Union. With 93,030 km2, Hungary is one of the largest countries in Central Europe. After a few years of robust economic growth, in 2020 the Gross Domestic Product (GDP) contracted by 5.1% as a result of the crisis caused by

COVID-19, with a major impact on demand, as well as the sharp decline in the tourism industry, one of the country's major sources of income in recent years. The country benefits from a strong spa culture, as Budapest was built on top of the largest thermal water basin in the world and has more than 30 different spas scattered around the city, but there are more than a thousand throughout Hungary. Hungary is also home to the Héviz, the largest natural thermal lake in the world, which attracts visitors from all over the world. There is no other country in Europe that can match Hungary in terms of spas. As initially mentioned, Hungary is a country with a highly qualified population that invests mainly in high-tech industries, such as engineering, computers, pharmaceuticals, electronics and chemicals. However, in the last few years, considerable areas of oil, natural gas and uranium have been discovered, changing the Hungarian panorama regarding energy resources, which until then were insignificant. With these discoveries, the Hungarian economy opens up a world of possibilities in the field of energy and in the creation of more wealth, fundamental for reorienting the economy towards the future in a post-pandemic period. CERTIFICATION DATA BODIES Hungarian Standardisation Institute – MSZT www.mszt.hu MSZT is the national standardisation body of the Republic of Hungary which, as an autonomous and non-profit making body of public interest, carries out the tasks concerning national standardisation and related activities.

57 COUNTRIES IN THE SPOTLIGHT HUNGARY AND SLOVENIA |

Hungarian Accreditation Council – NAT www.nat.hu National accreditation body responsible for recognising the technical competence of different bodies to carry out specific conformity assessment activities.

Hungarian National EOQ Committee – Quality www.eoq.hu It is the national representative of the European Organisation for Quality (EOQ). It was founded in 1972.

G E N E R A L I N FO R M AT I O N Government

Republic

Language

Hungarian

Population

9.8 million (2020)

Capital (inhabitants)

Budapest (1.7 million)

Surface area

93,030 km2

Borders

Slovakia (north), Ukraine and Romania (east), Serbia and Croatia (south), Slovenia (south-west) and Austria (west)

Head of State

János Áder

Prime Minister

Viktor Orbán

Currency

Hungarian Forint

Accession to the

EU 1 May 2004

E C O N O M I C I N FO R M AT I O N GDP 2019

146,113.2 (Billions of Euro)

GDP 2020

136,622.0 (Billions of Euro)

GDP 2020 growth rate

-5.1%

Average Inflation 2019

3.4%

Average Inflation 2020

3.4%

Unemployment 2020

4.1%

Main Exports 2020

Machinery and appliances (40.3%); vehicles and other transport equipment (16.8%); chemical products (10.1%); plastics and rubber (5.7%).

Main Imports 2020

Machinery and appliances (37.9%); chemical products (11.3%), vehicles and other transport material (10.7%) and base metals (7.7%).

Export Partners 2020

Germany (28%); Slovakia (5.4%), Italy (5.2%), Romania (5.2%) and Austria (4.3%).

Import Partners 2020

Germany (24.8%), China (7.7%), Austria (5.8%), Poland (5.8%) and Czech Republic (5.1%).

Main Industries

Automotive, electronics, IT, metallurgy, construction materials, chemicals and pharmaceuticals.

Source: AICEP, PORDATA and European Union

CO M PA N I E S C E R T I F I CAT I O N BV; DQS; DNV; Intertek; SGS e TUV

58 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

SLOVENIA

lovenia is a small European Union country bordered by Austria, Hungary, Italy and Croatia. Its history is associated with the disintegration of the former Yugoslavia that took place in the late 20th Century. The Slovenes then formed an independent country in 1991, turning this small nation into a major economic and educational centre. Today, Slovenia has just over 2 million inhabitants spread over a very diverse territory, characterised essentially by extensive vegetation cover (60% of the territory is green). Ljubljana is the largest city in Slovenia and one of the smallest capitals in Europe. It is known for its young, relaxed atmosphere, for hosting many university students. It is a city that offers good quality of life and has been awarded the title of the green capital of Europe. In addition to Ljubljana, Slovenia has also been named the green heart of Europe. It was, in fact, the first European country to receive the title Global Green Destination and, as a result of its commitment to sustainable development, it was awarded the "Best of Europe 2020 in the Sustainable Top 100 Destination Awards 2020". In Slovenia everything is green, no matter which direction you take: whether towards the Alpine Peaks and the extensive forests; the Adriatic Sea; or towards the Karst region and the nearby vineyards, or the Pannonian Plain. Alongside being a green country committed to sustainability, Slovenia has been considered one of the safest countries in the world for several years in a row. In 2021 it ranked fifth in the Global Peace Index. In economic terms, Slovenia is oriented towards external markets. Exports of goods and services accounted for 78.7% of the gross domestic product in 2020.

However, like other countries globally, measures to prevent the rapid spread of the outbreak of the new coronavirus in the country have contributed to the slowdown of the economy. However, economic recovery is expected with the arrival of funds from the Recovery and Resilience Mechanism approved by European leaders to overcome the Covid-19 crisis. For foreign investors, Slovenia is particularly interesting for those who want to invest in the chemical industry, pharmaceuticals, electrical and electronic equipment, information technology, logistics, metallurgy and wood processing. In recent years, tourism has also taken on interesting proportions which have stagnated in recent years due to the pandemic. CERTIFICATION DATA BODIES Slovenian Institute for Standardization (SIST) www.sist.si The Slovenian Institute for Standardisation is a Slovenian national body responsible for the preparation and adoption of voluntary standardisation documents. SIST represents the interests of Slovenia in international (ISO and IEC) and European (CEN, CENELEC, ETSI) organisations. Slovenska Akreditacija – Accreditation www.slo-akreditacija.si Slovenian Accreditation acts as a public institute authorised by the State to perform the tasks of the national accreditation service in the regulated and non-regulated sectors, and represent the interests of the Republic of Slovenia in international accreditation cooperations.

59 COUNTRIES IN THE SPOTLIGHT HUNGARY AND SLOVENIA |

Slovenian Association for Quality and Excellence www.szko.si SZKO is the association responsible for promoting and implementing a culture of quality and excellence in Slovenia since 1991. As a member of the world's leading quality associations – EFQM and EOQ – they are the meeting point for the most advanced international practices.

G E N E R A L I N FO R M AT I O N Government

Republic

Language

Slovene

Population

2.1 million (2020)

Capital (inhabitants)

Ljubljana (278,000)

Surface area

20,273 km2

Borders

Austria, Hungary, Italy, Croatia

Head of State

Borut Pahor

Prime Minister

Janez Jansa

Currency

Euro

Accession to the

EU 1 May 2004

Joins the Eurozone

1 January 2007

E C O N O M I C I N FO R M AT I O N GDP 2019

31,200.0 (Billions of Euro)

GDP 2020

46,918.0 (Billions of Euro)

GDP 2020 growth rate

-6.1%

Average Inflation 2019

1.7%

Average Inflation 2020

-0.3%

Unemployment 2020

8.7%

Main Exports

Chemical products (26.1%); machinery and equipment (20.7%); vehicles and other transport material (13.8%)

Main Imports

Chemical Products (24.2%); Machinery and Appliances (18.5%), Vehicles and other transport material (10.9%).

Export Partners 2020

Germany (18%); Switzerland (12.1%); Italy (9.3%) and Croatia (8%)

Import Partners 2020 Austria (7.5%)

Germany (14%); Switzerland (12.7%); Italy (10.8%) and Austria (7.5%)

CO M PA N I E S C E R T I F I CAT I O N

Main Industries

Chemicals, pharmaceuticals, electrical and electronic equipment, in-formation technology, logistics.

BV; DQS; DNV; SGS e TUV

Source: AICEP, PORDATA and European Union

60 G U I A D E E M P R E S A S C E R T I F I C A D A S : A Q U A L I D A D E FA C E À PA N D E M I A |

STANDARDISATION, SECURITY AND DIGITAL TRANSFORMATION Standards complement national and European policies, facilitate organisations' compliance with relevant legislation and are used to support policies in the debate on accessibility issues, climate change, resource efficiency and other public policy areas, notably with regard to the digital transformation of our society and economy by 2030. In addition to ensuring clarity and transparency in the rules applicable to business, ensuring interoperability of products and services and facilitating the introduction of innovative products. Standardisation also aims to strengthen consumer confidence in their safety and quality.

IPQ • Portuguese Institute for Quality, I.P. ipq@ipq.pt

t is assumed that standardisation, through the system of Harmonised Standards, has played a crucial role in the implementation and development of the Single Market, contributing to the elimination of technical barriers to trade and promoting the free movement of products and services in the European economic area. Through technical harmonisation, legislators define essential requirements for the protection of the consumer and the environment, while the European Standardisation Organisations, in collaboration with the European National Standardisation Bodies, define the specific technical requirements corresponding to products and services through voluntary Standards. Standardisation is therefore an important tool for ensuring clarity and transparency in the rules applicable to enterprises and is a key element in guaranteeing their competitiveness, not only in the European market but al-

so at global level, ensuring interoperability of complementary products and services, facilitating the introduction of innovative products and ultimately strengthening consumer confidence in the safety and quality of products and services traded worldwide. In a robust and efficient Single Market, Surveillance plays a fundamental role in guaranteeing the safety of products and services, being a precondition for a fair competition in the market, enhancing credibility and recognition of the competence of institutions, economic agents and the State itself. Standardisation has also played an essential role in this area. The current European vision on industrial policy reinforces the key role of standards for the functioning of the Single Market and to accelerate the dual transition - climate and digital - but also the ambition of the EU to be a global leader in these matters, recognizing that standardization will be the key for the implementation of strategic technologies, as it is able to respond more effectively and efficiently to the global challenges of green and digital transformation and the sustainable development of economies and society. Standardisation support to policy decisions Standardisation can also be a very effective policy tool. Standards complement national and European policies and make it easier for enterprises and other stakeholders to respect relevant legislation.

61 S TA N D A R D I S AT I O N , S E C U R I T Y A N D D I G I TA L T R A N S FO R M AT I O N |

Beyond the benefits identified above and also because they promote a high level of social inclusion, Standards are increasingly being used to support policies in the debate on accessibility issues, climate change, resource efficiency and other areas of public policy, notably in the framework of the "Road to Digital Decade", which aims to digitise skills, infrastructure, business and public services in order to achieve the digital transformation of our society and economy by 2030. In this scenario, it is important to highlight the role of standardisation as a transversal platform of tried and tested knowledge and consolidated methodologies, which supports and accelerates innovation, stimulates competition and promotes transparency, in favour of smart, sustainable and inclusive growth, seeking to adapt and respond, in a timely manner, to the challenges and needs of digital transformation imposed by global developments. Regardless of the market segment in which they are positioned, digital transformation is an inevitable reality that affects all organisations transversally, representing an opportunity to become more competitive, more effective and efficient in data analysis and closer in the way they relate to the customer. Aligned with these policies and in the framework of the Portuguese Presidency of the EU, the Secretary of State for Digital Transformation, the Mission Structure Portugal Digital and Imprensa Nacional Casa da Moeda, with the collaboration of the Portuguese Quality Institute (IPQ) and the Portuguese Institute for Accreditation (IPAC), as partners, launched a project aimed at fostering the increase of digital maturity of Portuguese organisations.

In order for organisations to implement and demonstrate compliance with the best practices in these areas, it was deemed necessary to define a set of requirements in four distinct areas of action: • Cybersecurity • Privacy and Data Protection • Sustainability • Accessibility As the National Standardisation Body, the IPQ has created a Technical Committee for the preparation of the four references, defining the requirements for an accredited certification. So far two normative documents have been published: •D NP TS 4577-1:2021 – "Digital maturity – Digital seal. Part 1: Cybersecurity. Requirements"; •D NP TS 4577-4:2021 – "Digital maturity – Digital seal. Part 4: Accessibility. Requirements". It is considered that one of the fundamental foundations in a successful digital strategy of any organisation, regardless of its size and business, has to be Cybersecurity, since behind all the extraordinary benefits that digital transformation offers to organisations, there are real cyber threats that need to be anticipated, blocked and avoided. There are already in the country certifying entities accredited by IPAC and certified companies in the scope of the Digital Maturity Seal – Cybersecurity. Regarding Accessibility, organisations must adapt the contents, products and services of the Web accessible to all, in order to make communication simpler, more intuitive and inclusive, besides being organised according to the four principles of Web accessibility: perceivable, operable, understandable and robust.

The normative document on Privacy and Data Protection is in the final stages of approval and the one for the Sustainability pillar is still being developed.

62 G U I A D E E M P R E S A S C E R T I F I C A D A S : A Q U A L I D A D E FA C E À PA N D E M I A |

CONTRIBUTIONS OF ACCREDITED LABORATORIES TO A SAFER SOCIETY In today's society the perception of safety is fundamental, interpreted from a perspective of quality of life sustained by the conformity of products and services (safety) and from a perspective of security that guarantees the preservation of its ethical and social values. The need to ensure expectations of quality of life and safety for citizens, mitigating threats, and for consumers, reducing risk, is particularly relevant. Faced with this new multifaceted reality, it is important to elaborate on the role of accredited laboratories and their ability to respond effectively to society's emerging and demanding challenges.

o understand the importance of ensuring consumer confidence in the market, one is reminded of the recommendation of the OECD Council (Organisation for Economic Co-operation and Development) issued in July 2020 (Recommendation on Consumer Product Safety) indicating the key elements to this effect: ÁLVARO SILVA RIBEIRO • Chairman of the board of directors of RELACRE ca@relacre.pt

• Provide for the consumer's right to obtain safe products and early warnings when unsafe products are on the market or are subject to a ban or recall; • Inform with sound evidence and data sources, including, if possible, through the establishment of harm data collection systems, the development of systematic risk management and assessment approaches that are comparable from one country to another, information sharing activities, and also through consumer awareness initiatives; • p ay specific attention to vulnerable consumers.

The internationalisation and globalisation of economies have created a new model characterised by a high rate of technological innovation, revolutionary services and communication models that contain challenges for information management, with a high impact on the sociological context. In this new world, the need to ensure expectations of quality of life and safety for citizens, mitigating threats, and for consumers, reducing risk, assumes particular relevance. In view of the current dynamics of the markets, with permanent innovations and evolutions, we may question the role of accredited laboratories in face of this new multifaceted reality and their ability to respond effectively to the avalanche of emerging and demanding challenges. In this sense, some reflections are presented that aim to demonstrate that laboratories have evolved, adapting the competences and resources to respond appropriately to the most demanding expectations of society. Firstly, we highlight the importance of testing, inspection and certification activities being carried out by accredited laboratories. In fact, the risk and its impact associated to the existence in the market of products and services that do not meet the expected requirements is diversified, from situations of incorrect performance in relation to the expected to circumstances that may

Adaptation and response of laboratories to new realities The reflection on the impact of the acceleration of the digital transition resulting from technological evolution, enhanced by the circumstances of public health emergencies, corresponds to a third aspect of analysis. In this particular context, we highlight, on the one hand, the need for laboratories to adapt to new realities of products and services, which has led to a profound change in processes, resources and skills, making use of innovative approaches to automation, application of artificial intelligence, computing and communication. On the other hand, we highlight the fact that laboratories have, among their staff, high technical and scientific qualifications, and there is an emerging concern with the context of the professional activity, namely in face of the permanent evolution of competences and the growth of new areas for which qualified people are required. A fourth element for reflection is the perception of the growing importance given to data and the guarantee of its integrity and confidentiality. Cybersecurity is therefore a fundamental element in the management of information and, consequently, in the management of laboratories. The emerging processes associated to laboratory activity follow and apply the main global trends that involve the various facets of the digital transition (artificial intelligence and complex algorithms, machine learning, big data, deep learning, block chains, robotization, cloud computing and programming), where the importance of data translates, according to some authors, as the wealth of the 21st century.

C O N T R I B U T I O N S O F A C C R E D I T E D L A B O R ATO R I E S TO A S A F E R S O C I E T Y |

endanger the health of populations in an extreme way. Citizens and consumers increasingly expect safeguard mechanisms to exist, based on legislation, regulations and rules that allow risk mitigation. An example of the importance of this factor was the creation of the RASFF (Rapid Alert System for Food and Feed) by the European Union in 1979, whose action supported by the activity of laboratories allowed the identification, in 2018, of a salmonella outbreak in eggs in the Netherlands and Belgium and operate a rapid withdrawal of the product from the market and immediate warning to consumers. Secondly, the importance of accreditation to support the mutual recognition of test results and independence from stakeholders should be noted. In effect, the existence of international bodies such as ILAC (International Laboratory Accreditation Cooperation) and, at European level, EA (European cooperation for Accreditation), in which the laboratories, called 3rd party entities (distinct from the other interested parties: manufacturers, suppliers and customers), are integrated, is considered essential to ensure the independence of test results, this being a fundamental element for the confidence that consumers wish to have in their expectations. In order to ensure international recognition, it is important to stress the important role of standardisation, as it is the international standards that ensure the comparability of the management systems applied by the different laboratories in the countries that sign the mutual recognition agreement (of ILAC).

The growing importance of laboratory activity in the processes that involve obtaining, creating and managing information is, today, a reality. The laboratories of the future face enormous challenges, economic, technological and social, which require change, adaptation and competence. In recent years this evolutionary process has been notorious, showing that there are new organisational models, creative and innovative technological solutions and the ability to adapt, essential factors for the success of their performance. In today's world, it is unimaginable to dispense with the high contribution of laboratories in the most diverse economic areas, energy, health, food, agriculture, construction and many others, in order to ensure trust, safety and quality of life in society.

64 G U I A D E E M P R E S A S C E R T I F I C A D A S : A Q U A L I D A D E FA C E À PA N D E M I A |

ASBESTOS IN BUILDINGS AND INSTALLATIONS SAFETY AND HEALTH OF OCCUPIENTS AND WORKERS

FRANCISCO SILVA • Person In Charge Of Occupational Safety And Hygiene Laboratory CTCV – Ceramics and Glass Technology Centre fsilva@ctcv.pt

For decades, Portugal used materials containing asbestos in buildings, installations and equipment. With the ban of its commercialization in 2005 and the need for its removal, there was an increase of this type of activity that, being of high risk, imposes to the companies that operate in the area the fulfillment of technical and organizational requirements of safety and health at work.

sbestos, is a fibrous variety of mineral found in naturally occurring rock formations. Asbestos fibers are a highly dangerous contaminant in ambient air for those exposed and can cause serious diseases such as lung cancer and mesothelioma. For decades, asbestos was used in buildings, installations and equipment all over the world. Portugal was no exception and there is in our country a significant amount of materials containing these fibers dangerous to health. The available data indicate an accumulated consumption of asbestos of about 110,000 tons from the 1920s until 2005, when its use was banned. Around 90% of this amount was used in asbestos-cement materials for construction, while the remaining 10% was applied in the manufacture of manufactured products. There is also the asbestos contained in imported products. It is important to know where asbestos-containing materials (ACMs) are located and the risk they pose to the health of workers and other occupants potentially exposed to the fibres, and to establish the measures necessary to protect people and the environment.

Legal framework The legislation applicable to asbestos covers various aspects related to these materials (e.g. marketing, protection of workers and the environment), of which we highlight the following: • D ecree Law No. 264/98, of August 19, and successive amendments, in particular Decree Law No. 101/2005, of June 23, which prohibits the marketing and use of asbestos; •D ecree-Law No. 266/2007, of July 24, which establishes the works authorized with materials containing asbestos and the minimum safety and health requirements for their execution; •O rder No. 40/2014, of 17 February, which establishes the standards for the correct removal of asbestos-containing materials and for the packaging, transportation and management of the respective construction and demolition waste generated, with a view to protecting the environment and human health. There is no specific national legislation for the management of ACMs in buildings, facilities and equipment, but the Parliament, over the past few years, has published legislation aimed at inventorying and removing ACMs, namely the Parliament Resolution No. 24/2003, of March 13, on the use of asbestos in public buildings, which recommends a set of initiatives to the Government, subsequently reinforced by Law No. 2/2011, of February 9, on the removal of asbestos in public buildings, facilities and equipment.

Improvements for the removal of asbestos-containing materials Work involving materials containing asbestos must be carried out in accordance with work plans approved by the Authority for Working Conditions (ACT) and carried out by companies with skills recognised by ACT. Since this is a one-off approval process, job by job, there are differences in the approval criteria. Taking into account the danger of asbestos fibres to health, work to remove ACMs is a high-risk activity. All companies working in this area must therefore comply with technical and organisational health and safety requirements from the outset. Independently of other proposals, the following measures appear necessary for better protection of public and occupational health, as well as the environment: • Management of ACMs – Standardise management practices for materials containing asbestos, encompassing diagnosis, monitoring and definition of intervention priorities (documents have already been drawn up for public buildings); •T ypification of work – Establishing types of work that will serve to define the necessary skills and preventive requirements

for carrying them out: •S poradic and low-intensity works; •R emoval of asbestos cement and other types of non-friable, non-deteriorating asbestos; •R emoval of friable asbestos and other works not covered by the types of work mentioned above. •T raining – Training guidelines should be drawn up for workers, technicians in charge and those supervising the work; • Surveillance bodies – Independent bodies that undertake technical activities in this area, namely: diagnosis of ACM in buildings, equipment and installations and verification of the cleanliness of spaces after removal or repair of materials containing asbestos; •M CA removal companies – Certification of companies, qualifying them for the types of work they may carry out, based on the qualifications of their technicians and workers, the means and technical procedures available; •L aboratories for measuring fibers in air - Fiber concentration measurement in air should be carried out by accredited laboratories, both for the collection and analysis (counting) of fibres; •M anagement systems - The implementation and certification of management systems will also be desirable, particularly the NP ISO 45001 standard with regard to the protection of workers involved in the removal of asbestos-containing materials.

Technical Committee CT 214 – Asbestos is preparing a standard for MCA removal works, which will establish a set of requirements for action in this area. This document may be a basis for an increase in good practices in our country, aligning them with those of the other countries of the European Union and of the United Kingdom. The ACT is also preparing support guides in this area, namely for the definition of sporadic and low-intensity work and training guidelines for workers. In Portugal there are still dozens of tonnes of asbestos in buildings, equipment and installations. The management of existing ACMs, their removal in an appropriate manner and the proper treatment of waste are essential to reduce the risk these materials pose. The certification of companies and the qualification of professionals, among other measures, will contribute to the compliance with applicable environmental, safety and health requirements.

A S B E S T O S I N B U I L D I N G S A N D I N S TA L L AT I O N S S A F E T Y A N D H E A LT H O F O C C U P I E N T S A N D W O R K E R S |

Law No. 63/2018, of 10 October, was recently approved, establishing procedures and objectives with a view to the removal of products containing asbestos fibres still present in buildings, facilities and equipment of companies (private buildings). To date, its implementation has not yet been completed.

66 G U I A D E E M P R E S A S C E R T I F I C A D A S : A Q U A L I D A D E FA C E À PA N D E M I A |

QUALITY AND EXCELLENCE METHODOLOGIES FOR A SAFER AND SUSTAINABLE SOCIETY The current reality is increasingly challenging in social, economic and environmental terms, i.e. in terms of sustainability. The Quality and Excellence methodologies, from which we highlight the ISO 9001 standard and the EFQM framework, have been determinant in the development and success of many organisations. How Quality and Excellence methodologies can contribute to a safer and more sustainable society is what we will highlight here.

EDUARDO MORGADO • Vice President of the APQ Board Portuguese Association for Quality geral@apq.pt

y this analysis we have to extend the concept of Quality to outside the organisation as an entity with a purpose, a policy and a structure where people, processes and objectives are included. In this broadened scope we will include upstream supply chains and downstream logistics, intermediaries, agents and other stakeholders involved with the organisation, in addition to the society and environment where it develops its activity. Detailing these aspects a little, we can list some of them and the respective existing methodologies for their effective management. We then have: • E nvironment: The most common methodology is the Environmental Management System based on the ISO 14001 standard. This standard can be the basis for EMAS certification, essential for commercial relations in the European Economic Area.

• E nergy: The methodology based on the ISO 50001 – Energy Management Systems allows organisations to set targets and obtain support to increase their energy efficiency, reduce their carbon emissions and improve their economic performance. • A ssets: The methodology based on ISO 55001 – Asset Management Systems enables organisations to take ownership of the importance of their assets, tangible and intangible, and to manage them in a way that is transparent and clear to other stakeholders. • S upply Chain: The methodology based on ISO 28000 – Supply Chain Security Management Systems enables organisations to establish a comprehensive system for managing their supply chain and in all its aspects. • B usiness Continuity: The methodology based on the ISO 22301 standard – Business Continuity Management Systems induces organisations to think about products/services and the maximum periods of their replacement in case of disruptive phenomena in their processes. • Crisis management: ISO standards 22360 and 22361, still under development, will enable the development of strategic capabilities within organisations to cope with and facilitate the management of crises.

The various phases of the risk management process involve: • C ommunication and consultation with stakeholders; • The definition of the scope, the external and internal context, as well as of the risk criteria, which will be central to the classification/prioritisation of risks; • R isk assessment, which includes: risk identification; risk analysis (which includes establishing the value of the risk); and risk evaluation against the previously defined risk criteria; • Risk treatment, which includes the selection of options for risk treatment and the preparation and implementation of risk treatment plans; • The monitoring and review; • Recording and reporting. All these ISO management system methodologies/standards are applicable to any organisation, regardless of its size, location, legal and fiscal form and area of activity. Their application in social ecosystems, such as cities and communities, will enable their economic, social and environmental development to make them safer and more sustainable.

FO R A S A F E R A N D S U S TA I N A B L E S O C I E T Y |

Other standards to be considered In an even broader perspective, we may include the methodologies and indicators relat-

ed to "sustainable cities and communities", where "smart cities" and "smart grids" are included. Within this scope, we highlight the ISO 37101 standard – Management Systems for Sustainable Development and the ISO 37120 standard – Sustainable community development – Indicators for urban services and quality of life. A constant in all these methodologies/standards is that at its core is the Plan-Do-Check PDCA (Plan-Do-Check-Act) cycle of continuous improvement and also risk management related to each of these aspects. Risk is a very broad concept and applies to all aspects of our life. It has to do with the uncertainty that the future holds for us. This uncertainty is a fact of life. If it did not exist, our life would be predictable, without any type of emotion and it would be boring. Uncertainty can be objective (epistemological – ignorance of the subject, or random – unpredictable nature), or subjective (due to different points of view, the impossibility of making an ethical/moral decision, or non-existent or unclear rules). But in the context of management systems, risk is defined as the "effect of uncertainty on objectives" (ISO 31000), that is, in risk management we should focus our attention only on risks that call into question the objectives within the scope and context in which we are working. The methodology defined in ISO 31000 - Risk Management - Guidelines is the one that has had the greatest adherence worldwide, serving as a basis for the application of the other management system standards. The ISO 31000 standard is based on principles and defines a structure and process.

QUALITY AND EXCELLENCE METHODOLOGIES

• Corruption: The methodology based on ISO 37001 – Anti-corruption Management Systems allows the organisation to identify, prevent and deal with situations in which it may be involved, directly or indirectly, and where there is the possibility of any type of corruption. • C ompliance: The methodology based on ISO 37301 – Compliance management systems enables the organisation to ensure compliance with all its legal, regulatory, statutory, contractual, voluntary and other obligations that it may decide to fulfil in its activity. • Reporting irregularities: The methodology based on ISO 37002 – Whistleblowing management systems – Guidelines allows organisations to establish communication channels internal and external to the organisation, in order to allow the receipt of communications, identified or anonymous, about potential irregular situations, involving malpractices, harassment, illicit, etc., and guaranteeing their independent treatment and preserving the identification/anonymity of the source during the investigation. • S ocial responsibility: The methodology based on the ISO 26000 standard, and also on NP 4469, Social Responsibility Management Systems, allows organisations to create value supported by socially responsible principles, with the objective of continuously improving their environmental, social and governance performance.

68 G U I A D E E M P R E S A S C E R T I F I C A D A S : A Q U A L I D A D E FA C E À PA N D E M I A |

BOOSTING COMPANIES' DIGITAL CONFIDENCE DIGITAL CYBERSECURITY SEALS The digital transformation, which was happening slowly, was accelerated in 2020 as a result of the Covid-19 pandemic. Lockdown and the need for social distance forced organisations to quickly adapt to remote working and accelerate the digitalisation of their processes to remain active and survive. The vulnerability of information systems, often due to lack of knowledge on the part of organisations and society, has contributed to the increased success rate of cybercrime. It has thus become pertinent to implement cybersecurity tools and best practices.

FRANCISCO PIMENTA • IT Security Business Developer APCER francisco.pimenta@apcer.pt

very day we are aware of cyber-attacks on organisations spread around the world and the forecast is that these attacks will become more frequent and sophisticated. It is therefore extremely important that organisations implement a set of good practices and cybersecurity tools to ensure the continuity of their activities and thus guarantee the availability, integrity and confidentiality of the data they manage. An example of a tool capable of addressing these vulnerabilities and transmitting confidence to all stakeholders is the Digital Cybersecurity Seal certification, which belongs to the National Digital Seal Initiative, part of the Digital Transition project initiated by the Portuguese Presidency of the European Union This initiative aims to encourage an increase in the digital maturity of small and medium-sized companies, with a sum of €30 million available under the Recovery and Resilience Plan (RRP) to support the first 15,000 company certifications in Portugal.

The National Digital Seal Initiative includes four distinct dimensions: • Cybersecurity • Privacy and Personal Data Protection • Sustainability • Accessibility For each of the dimensions a technical specification will be developed by the ad hoc Technical Committee for Standardisation CTA 041 "Digital Seals", whose coordination is ensured by the National Standardisation Body, Instituto Português da Qualidade (ONN/IPQ). The certification of the Digital Cybersecurity Seal dimension is already available through the technical specification DNP TS 4577-1:2021 - Digital maturity Digital seal. Part 1: Cybersecurity. Requirements, which requirements were selected from national benchmarks, such as the National Cybersecurity Reference Framework (QNRCS), the Minimum Cybersecurity Capabilities Roadmap and the Cybersecurity Capabilities Assessment Framework. The Digital Cybersecurity Seal certification is intended not only to mitigate many of the cybersecurity risks to which organisations are exposed, but also to contribute to the prevention against cyber-attacks and protection of their sensitive business information.

Certification levels To obtain this seal, organisations must comply with the requirements defined in the DNP TS 4577-1:2021 technical specification, implementing them in all the organisation's locations and processes where information and communication technologies (ICT) are used. It is available in three certification levels - Bronze, Silver and Gold -, which contribute in a complementary and distinct way to the increase of security, the complexity of the requirements and the verification methodology during the audit. The organisation must select the certification level that best suits its size, organisational structure, mission and ambition, being able to continuously improve and rise to the highest level of certification. At the Bronze level are simple-to-adopt measures, which increase the organisation's protection from the most common and damaging cybersecurity risks. It is recommended for smaller organisations that are less prepared or have few human and technical resources to address cybersecurity risks, or for organisations with fewer cybersecurity needs. The Silver level includes measures of intermediate complexity, being necessary to prove compliance with the requirements of this level and the previous level (Bronze).

B O O S T I N G C O M PA N I E S ' D I G I TA L C O N F I D E N C E D I G I TA L C Y B E R S E C U R I T Y S E A L S |

This certification is applicable to all organisations, regardless of sector of activity, typology and size, with a special focus on micro, small and medium-sized enterprises wishing to demonstrate their compliance in the cybersecurity pillar.

It applies to organisations with cybersecurity capabilities beyond the elementary ones, of medium size, or with more cybersecurity needs due to a greater dependence on cybersecurity for the success of their activity. Finally, the Gold level is aimed at organisations with greater cybersecurity capabilities and technical and human resources, with great need for protection of the networks and their information, for which cybersecurity is essential in their critical functions and activities, or for those in which a cybersecurity incident could jeopardise the organisation itself. It is necessary to demonstrate compliance with the requirements of this level and the previous levels (Bronze and Silver). Benefits of certification The following stand out as the main benefits of implementing the requirements of the DNP TS 4577-1:2021 technical specification and subsequent certification: • C ontinuous increase in information security and prevention against attacks on computer and business networks, ensuring their confidentiality, integrity and availability, thus reducing exposure to the risk of cyber threat; • P rotection of brand integrity, ensuring greater notoriety and improving its image before the market and society, through the use of the Digital Seal with the respective maturity scale; • I ncreasing the differentiation, credibility and competitiveness of organisations; • I mproving organisations' confidence in their B2B or B2C relations.

There are still few certifying entities accredited by the Portuguese Accreditation Institute (IPAC) to assess the compliance of organisations with the requirements and consequently obtain the Cybersecurity Digital Seal, whose implementation compliance will give rise to a certificate and the use of the brand.

70 G U I A D E E M P R E S A S C E R T I F I C A D A S : A Q U A L I D A D E FA C E À PA N D E M I A |

SAFETY IN THE AUTOMOTIVE SECTOR

Talking about the topic of safety in the automotive industry requires approaching it from different angles, namely one has to take into account the developments that have taken place in automotive safety, how safety is classified in the industry, how it is ensured that the production processes create a safe product and how these processes themselves are ensured and validated.

O ANTÓNIO FEIO • Office Manager DQS Portugal antonio.feio@dqs-portugal.com

n 5th August 1888 Bertha Benz was the first person in history to drive an automobile over a long distance. In doing so, Bertha Benz captured the entire world's attention for the Benz Patent-Motorwagen, the world's first automobile. When she undertook this journey, the greatest dangers came from the terrible condition of the roads. The nearest pothole could mean a broken axle and an early end to the journey. As the years went by, traffic increased with the growing number of motorised two-wheeled vehicles and others with very weak or non-existent brakes, leading to an increase in serious accidents, as well as a change in people's way of thinking. Especially from the 1960s onwards, the subject of road safety gradually gained importance. Examples are the world's first headlights in 1898, the first mechanical windscreen wipers in 1903, the first rubber tyres in 1904, rear-view mirrors in 1906, direction indicators in 1922, airbags in 1951, programmed vehicle deformation zones in 1952 or the three-point seat belt in 1959, and the development of braking systems, ABS in 1966 and ESP in 1995, developed by Bosch.

The parameters and requirements increase from year to year and a car that was considered safe in 2000 would not pass the tests today. These now encompass four aspects: safety of adult occupants and children, pedestrian safety, as well as the provision of safety aids. The ultimate goal of all car safety systems is to have zero accidents on the road. Some see the creation of autonomous vehicles as an important step in this direction, as machines would make fewer mistakes behind the wheel than humans. This is a new technology that industry experts point to as the future of the automobile. We can talk about active safety and passive safety. Active safety means all the measures designed to prevent accidents or the whole set of components and possibilities that the vehicle puts at the driver's disposal to avoid an accident. As a result, numerous inventions have been made which have decisively improved aspects such as driving stability, braking, visibility and ergonomics. Passive safety means all the measures designed to lessen the consequences of an accident. These measures apply to vehicle passengers and pedestrians alike. Padded dashboards, energy-absorbing steering wheels, seat belts, roll bars, side impact protection and smooth body contours are all part of passive safety. Production processes for a safe product Production robustness is established at the design stage and for this there are several methodologies to help achieve this. Design Failure Mode and Effects Analysis

How processes are guaranteed and validated In the automotive industry it is required that all suppliers that are in the supply chain of a vehicle are certified by the IATF 16949 standard, aiming to validate and give credibility to what is produced in this industry. IATF 16949:2016 is a technical specification aimed at developing a quality management system that provides continuous improvement, emphasising the prevention of defects and the reduction of variation and waste in the supply chain and assembly process of the automotive industry. The standard was prepared by the International Automotive Task Force (IATF) and the ISO Technical Committee. It harmonises country-specific regulations for quality management systems. In its latest revision a specific clause concerning product safety was established (4.4.1.2). The car is an example of continuous innovation that creates new expectations, but also some fears about what is new. Is the hybrid, electric, hydrogen, self-driving car more or less safe than the current car? All safety components are subject to having to pass the Conformity of Production (CoP). Production Conformity is a means of evidencing the ability to produce a series of products that exactly match the specification, performance and marking requirements described in your approval documentation before they are placed on the market.

SAFETY IN THE AUTOMOTIVE SECTOR |

(DFMEA) is used to detect possible design flaws that could have a significant impact on the end users of a product. Hence, it is important to invest in DFMEA to prevent design failures. One of the main objectives of DFMEA is to identify potential product failures associated with a part that could cause product malfunction, reduced product life or safety risks when using the product. DFMEA is used at all preliminary stages of the design process, before a product goes into production. DFMEA allows designers to identify the uncertainties associated with the potential failure modes of a part design. This information can be used to mitigate risks and find alternatives. Once this stage has passed it is then time to analyse what can go wrong in the production process. Process Failure Mode and Effects Analysis (PFMEA) is a methodical approach used to identify risks in the process. PFMEA initially identifies the process functions, failure modes and their effects on the process. If there are design inputs or special features, the effect on the end user will also be included. The severity or hazard rating of the effect is determined for each failure effect. Next, the causes and their mechanisms of the failure mode are identified. The assumption that the design is adequate keeps the focus on the process. A high probability of a cause leads to actions to prevent or reduce the cause's impact on the failure mode. Detection classification determines the ability of specific tests to confirm that the failure mode or causes are eliminated.

72 G U I A D E E M P R E S A S C E R T I F I C A D A S : A Q U A L I D A D E FA C E À PA N D E M I A |

SAFETY IN THE CONSTRUCTION SECTOR NEW CONCRETE DIPLOMA INCREASES THE SAFETY OF STRUCTURES

JOÃO DUARTE • EIC Auditor

Construction is a key sector for society. The state of infrastructures and buildings influences the economy, development, health, quality of life and people's well-being. It is therefore natural for societies to seek to continuously improve the quality of buildings, roads and bridges. Quality means first of all safety and nowadays, secondly, sustainability. Since the end of 2021, Portugal has a new diploma for concrete construction.

e can say that there was excellent news in November 2021 for Portuguese society: 14 years after the last update, a new law for concrete construction was enacted. On December 5, Decree-Law no. 90/2021 replaced DL no. 301/2007 and prepared the ground for safer and more sustainable concrete structures in Portugal. An absolute novelty that this new diploma brought is that of fines. An innovation that is essential for us to actually increase safety and sustainability in construction, since both parts are needed: on the one hand, requirements, such as laws, rules and standards; on the other hand, control, i.e. inspection and certification. The new diploma precisely strengthens the control side: it speeds up inspection, introduces new declarations that facilitate verification and establishes basic rules that apply whenever indications are missing, be it through forgetfulness, negligence or ignorance. The new diploma also gives more powers to the Municipalities. One of the new requirements that facilitate verification is the issuing of a declaration by the Construction Di-

rector with the results of the concrete tests. For the Municipalities it is an important tool to ensure that the concrete applied corresponds to that specified by the designer and thus ensure the proper performance of the structure and, consequently, the safety of users and property. With a focus on safety and sustainability, the new Decree-Law no. 90/2021 also tightens at the level of requirements, with impact on the work developed by the different players in the construction sector, from professionals and companies involved in the design and execution of concrete structures, to concrete producing companies, including prefabrication companies. An absolute and global novelty is the introduction of administrative offences in the event of non-compliance, with monitoring carried out by ASAE and the Municipal Councils. Another novelty is the express determination of the latest edition of the standards to be applied: NP EN 206 to specify, produce and control the concrete and NP EN 13670 to receive the concrete and reinforcement and to execute the structure. As it is much faster to update a standard than a Decree-Law, this is a clearly positive aspect. There are more points to highlight in terms of the different players in the construction sector. Let's take a look in relation to each of them. New rules for designers I'll start with the first players in the process: the designers of structures who, since 5 December, must only submit projects for approval in accordance with DL No. 90/2021. This involves:

When specifying the concrete, the designer must consider in particular the environmental actions on the various parts of the structure, such as the foundation elements and the surroundings of kitchens and bathrooms, which are generally more humid. As for changes to the concrete specification, which often arise during the execution of the work, they must now have the prior agreement of the designer. This is positive, because the designer can thus assess whether the stability and durability of the structure are still assured. New rules for concrete companies For concrete producers, certification of production control becomes a condition for supplying structures covered by execution classes 2 and 3. Now, concrete companies certified according to ISO 9001 have an advantage: the new diploma understands ISO 9001 certification as equivalent to production control certification. Thus, certified companies can climb two steps at once and save costs and time. Concrete companies must upgrade to com-

ply with NP EN 206. However, they must remain able to supply concrete in accordance with NP EN 206-1 for works that are still covered by the previous DL No. 301/2007. New rules for construction companies Construction companies now have more responsibility in controlling the concrete and steel reinforcement they receive on site. Through the reception tests, they must verify, for instance, if the compressive strength of the concrete and the tensile strength of the steel reinforcement correspond to what was established by the designer. Moreover, concrete tests are now mandatory for all works, whatever the execution class, but they must be performed by accredited laboratories in the case of execution classes 2 and 3. New is also the mentioned model of declaration to be filled in at the end of the work with the results of the concrete reception tests. This declaration, signed by the Construction Director, must be submitted to the Construction Supervision Director and to the City Council that licensed the project. For the most part, the new features introduced by DL no. 90/2021 mean a qualitative leap towards safer and more sustainable construction in the country. Success depends, in practice, on all the different players in the construction sector. It is now necessary to respect and take advantage of the new law and, in this way, contribute to a better and safer construction in Portugal. It will be a strong contribution to a more prosperous economy, to the country's development, as well as to the health and well-being of Portuguese citizens.

SAFETY IN THE CONSTRUCTION SECTOR NEW CONCRETE DIPLOMA INCREASES THE SAFETY OF STRUCTURES |

• I ndicating the intended service life of the structure whenever different from 50 years; • E stablishing the execution class whenever different from class 2; • S pecify the concrete in accordance with NP EN 206; • E stablish the sampling plan for the reception tests of the concrete; • E stablish the sampling plan for reinforcement reception tests.

74 G U I A D E E M P R E S A S C E R T I F I C A D A S : A Q U A L I D A D E FA C E À PA N D E M I A |

CLEAN-LABEL FOOD SIMPLE AND NATURAL FOODS FOR SAVING HEALTH

onsumers are becoming increasingly aware of the food they eat and, realising that this plays a very important role in promoting a healthy lifestyle, are demanding safer and more transparent foodstuffs and food production processes. New consumption trends are therefore moving towards foods that are considered simple and natural, the so-called clean-label foods.

ANA PEREIRA MENDES • Food, Labelling & Nutrition Coordinator SGS Portugal anapereira.mendes@sgs.com

s consumers are becoming more food conscious, the food industry must also adapt accordingly to provide healthy, safe and sustainable food and consequently label it as such. Although food legislation in the area of labelling was introduced to make the selection process simpler, more accurate and easier to understand, the evolution of the food sector has triggered the continuous introduction of new products on the market with increasingly complex labels and descriptions and, consequently, more difficult for consumers to understand. The new consumer trends are towards clean-label foods, foods generally considered to be simple and natural, with simple labels, with a list of natural ingredients, produced in a simple way, using ingredients that are easy for everyone to recognise and that consumers themselves could use when cooking in their homes.

This new trend represents a significant challenge for the food industry sector, which, to successfully adapt to this change, must develop appealing and easy-to-read labels, promote foods with a simple composition based on natural ingredients, meeting the expectations of consumers, who are increasingly aware of the link between the importance of food choices and their health. Industry response to new trends The food industry is thus forced to expand a range of products which, in addition to satisfying current consumer preferences, must also ensure the quality and safety of the new products it produces and launches onto the market. The complexity of the whole process ranges from the right choice of ingredients, based on a process of selection and control of raw materials and suppliers, taking into account certain variables, such as the presence of additives, genetically modified organisms, process control, allergen control and, at the same time, ensuring suppliers that meet the quality control and food safety standards. In addition, consumers are increasingly looking for less processed food. In response to this new demand, many industries have tested new formulations, without preservatives or with less processed products, reducing or eliminating stages. When a company decides to reformulate a product into a clean-label food, it generally tries to eliminate any ingredient that consumers might consider artificial, while at the same time trying to reduce the number of ingredients. Since ingredients perform specific technical functions in the product, the

Ensuring quality control When starting the reformulation of a certain product, it is necessary for the industry to consider food safety, the processing and quality of the ingredients, the costs associated with the production and purchase of ingredients, analysing the critical control points and the consequences of eliminating or transforming the stages, the shelf life of the final product, as well as the type of packaging and the storage conditions, always in favour of the product's food safety. Therefore, it is necessary to carry out an entire HACCP (Hazard Analysis and Critical Control Point) analysis. HACCP is a preventative system that guarantees food hygiene and safety, based on a systematic analysis of the production process, through identification, evaluation and control of potential hazards associated with all production phases, allowing the definition of means for their control, with the main objective of eliminating or reducing potential food contamination hazards that may compromise the quality of the food. It is also recommended that all changes to the process be very well sustained through laboratory tests to the raw materials and final product, with the objective of guaranteeing a safe product for the consumer.

It is also important to note that consumers expect these foods to have minimal impact on the environment. This presents an additional challenge for the food industry, which not only has to reformulate its products, but also has to make the transition to more sustainable processing. Labelling adaptations This new food trend is clearly reflected in food labelling, with the widespread adoption of vegetarian, vegan, genetically unmodified, additive-free and high nutritional value terms and, more recently, the adoption of the new term 'all-natural'. Industry regulations have introduced various rules and conditions that companies must meet for most nutrition claims, such as product 'free of', 'low in' or 'high in'. However, when it comes to emphasising the natural origin of products or their manufacturing processes, the rules set out are a little more difficult to understand and so companies should seek expert advice from a technical team that has in-depth knowledge of both local food labelling and food safety legislation and the practices of the market in which they operate. The development of new food products is considered a strategy for companies to gain competitive advantage in the market in which they operate in relation to the competition, while responding to the needs of more informed and demanding consumers. This is how the clean-label trend has been gaining relevance.

C L E A N - L A B E L F O O D S I M P L E A N D N AT U R A L F O O D S F O R S A V I N G H E A LT H |

industry often replaces "artificial" substances with "natural" ones. However, it is important to bear in mind that these choices may compromise the food safety of the products, as many of them are designed in a process to extend the shelf life of the product and/or its microbiological characteristics and, consequently, the food safety of these products.

76 G U I A D E E M P R E S A S C E R T I F I C A D A S : A Q U A L I D A D E FA C E À PA N D E M I A |

RESPONSIBLE AND SUSTAINABLE COMPANIES CONTRIBUTE TO A SAFER SOCIETY Faced with the need to adapt to new realities and the challenges introduced by the Covid-19 pandemic, organisations have demonstrated their resilience by developing new ways of doing things and introducing new ways of working, in an effort to reconcile the safety of their employees with the operations to be carried out and continue to ensure the satisfaction of their customers and all stakeholders.

ANTÓNIO SILVA • Managing Director TÜV Rheinland Portugal geral@pt.tuv.com

e have been immersed in a crisis since the beginning of 2020, which will certainly apply to be the biggest crisis in the history of today, which has required unprecedented public health measures and containment policies from governments on a global scale, imposing deep disruptions in the world economy and huge restrictions on the operations of companies, with multiple implications for their employees, supply chains, transactions and investors. This crisis has demanded, from the various managers of organisations, the implementation of business continuity plans, which are effective and sustainable, as a way to ensure the resilience of their activities. Due to this context, which is present at a global level, organisations are faced with the need to adapt to this new reality and to develop new ways of working, reconciling the safety of all employees with the operation and the satisfaction of their customers. Above all, working on resilience with optimism and energy in search of new solutions to face such challenges, namely through digital transformation by applying new technologies to business processes.

We can say that certification audits are an example of this, starting at the beginning of this pandemic by being performed remotely due to access restrictions to the companies to be certified, which then evolved to a mixed version, between a remote part and another at the customer's site, thus exploring the enormous potential that digitalisation offers us. We are aware that these were the first steps and that there is certainly still a lot of potential for improvement and optimisation in the way of exploring the huge capacity that the digitalisation universe has to offer to all of us. With all this, and seeking to be coherent with the values and principles of organisations, which generally include integrity, excellence, customer orientation, performance, agility and flexibility, we are aware that we are at a time when economic and social models must be adapted and transformed for a promising future, more efficient, more secure and with very ambitious challenges. Challenges of sustainability We all have an important role to play and our passion to be protagonists of change, promoting it in all its dimensions: economic, social and environmental, is fundamental. In this way, the sustainability challenges make more and more sense in the current context, as the pandemic put many projects on hold, but also made others emerge, while the environmental challenges continue to be very present, from climate change,

Sustainability Statements Thus, in some industry clusters, the need to issue Sustainability Statements is beginning to emerge as a way to expose the robustness of such organisations, with not only a report with financial information being important, but also some additional non-financial and diversity information being added. Based on these principles, such organisations should report significant information on: • environmental issues (environmental assessment or certification procedures, pollution, circular economy, sustainable use of resources, climate change, protection of diversity, etc.) • social and personal issues (employment, work organisation, health and safety at work, social relations, training, universal accessibility for people with disabilities, equality, etc.); • respect for human rights (elimination of discrimination in employment and occupation, elimination of forced or compulsory labour, effective abolition of child labour, etc.) • fight against corruption and bribery; • and towards society (company's commitments to sustainable development and in subcontracting suppliers). With all this information structured and integrated into the daily management of an organisation, the process of preparing such a Sustainability Declaration is easier and more efficient, taking advantage of the synergies of the methodologies underlying ISO 14001, the EMAS Regulation, ISO 50001 and ISO 45001, as well as environmental footprint data, such as carbon emissions, water, etc., bearing in mind that the management systems existing in the organisation are the basic source of this information, allowing for systematic and validated indicators.

The certification bodies present themselves, in this matter, as independent entities, with the capacity to validate such documents and thus be able to give organisations the possibility to demonstrate, in a transparent way, the authenticity of such data, not being a mere reporting of information, but a document validated by a third party entity, idoneous and independent.

R E S P O N S I B L E A N D S U S TA I N A B L E C O M PA N I E S C O N T R I B U T E TO A S A F E R S O C I E T Y |

to renewable energies, energy efficiency, zero emissions, eco design, ecological footprint, zero waste, as well as the evolution we are witnessing towards a circular economy. At a social level, priorities tend to change and intensify. Digital transformation, the creation of sustainable and inclusive jobs, social cohesion, health and policies for the next generations, including education and new skills, are other challenges facing any organisation in terms of managing its human capital, a relevant stakeholder to be taken into account. The situation in which the current context has placed us calls for new labour legislation, which should emerge to reconcile all these new needs at the level of health and safety at work, both physical and psychological, which will certainly lead many organisations to seek the concepts of "healthy company", which until now were not seen as a priority. In this sense, the responsibility of sustainability is understood as a global concept and that it should be integrated in the management of organisations and contemplate a whole corporate structure. Some certified management systems already integrate the best international practices and recommendations recognised in the field of sustainability, such as, for example, the ISO 14001 standard, the EMAS Regulation, the ISO 50001 standard, the management system for intensive energy consumption, energy efficiency, health and safety at work (ISO 45001), among others. All these normative schemes have the mission of helping organisations to improve their management in these areas, through continuous improvement, applying the process approach to the management of significant impacts and risks of these aspects, which today acquire special relevance in the current context.

TÍTULO DD CAPÍTULO |

QR-CODE

GENERAL BUSINESS LISTING, SERVICES AND CERTIFIED PRODUCTS

s usual, we make available online the final listing of certified companies, services and products in an easy-toread version.

To access the 2021-2022 listing of this 16th edition of the GEC – Certified Companies' Guide, please click the link, access the URL available on this page or read the QR-CODE. We would like to thank all our readers who have accompanied us over the years. We remain available to receive your contributions and/or suggestions so that, together, we can make the Certified Companies Guide a better publication every year.

URL FOR ONLINE LISTING https://issuu.com/cempalavras.pt/docs/listagem_gec_2021

TÍTULO DD CAPÍTULO |