GEC_2020_EN

INTERACTIVE VERSION GEC 20/21

EDITION15

15 YEARS 15 EDITIONS

COMMUNICATING

WITH YOU!

00180 MONTHS 00780

WEEKS

05475 DAYS

2020 2021

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Parceiro de Confiança no seu Negócio CREDIBILIDADE - IMPARCIALIDADE - RIGOR reconhecidos na certificação de produtos e serviços e de sistemas de gestão Membro de vários Acordos de Reconhecimento Mútuo Presente em 20 países

Acreditada pelo IPAC como organismo de certificação de produtos (incluindo Regulamento dos Produtos de Construção), serviços e sistemas de gestão

R. José Afonso, 9 E – 2810-237 Almada – Portugal — Tel. 351.212 586 940 – Fax 351.212 586 959 – E-mail: mail@certif.pt – www.certif.pt

3 EDITOR’S NOTE |

HOW IN A PANDEMIC CONTEXT, QUALITY IN PORTUGAL INVOLVES AND SUPPORTS SOCIAL AND BUSINESS WORLD This is not only the 15 th edition of Guia de Empresas Certificadas (GEC), but it’s also a special edition impacted by a pandemic context which questions our collective future. In this edition was given space to reflexion and dissemination whether to institutional bodies or to all certification companies to explain how and why in a pandemic time Quality has answers to these disruptive phenomena.

I

n this edition are presented examples how Quality did and does the difference.

In March 2020, IPQ identifies important standards about personal protective equipment in a pandemic combat; IPAC makes a certification framework to social masks; Relacre emphasises the importance of their associated laboratories – some in virus screening process others in products certification; APQ shows examples how Quality through its principles makes the difference in this pandemic reality.

Certification bodies showed how standard certification is a critical factor in organisations success: since the precursor ISO 9001 to health and work safety (ISO 45001), because economy needs healthy workers, to food safety management, FSSC 22000 and now more than ever to guarantee safety food in distribution chain (ISO 28000), passing through prevention of business continuity facing unexpected crisis (ISO 22301) and information safety (ISO 27001) when so many of us are in teleworking keeping in mind that an organisation has to know how to manage its assets (ISO 55001) to guarantee value.

Beyond these current themes are also available the usual Certification Barometer and Certification Evolution that are going to catch your attention.

By finishing, I want to thanks to the institutional bodies, certifiers and participating companies that in a year of constraint to activity wanted to participate and contribute to the edition of this Guide.

Luís Morais Editor

Note: The author writes per the Old Language Agreement for Portuguese.

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ESPECIFICATIONS

TABLE OF CONTENTS EDITOR’S NOTE page 3 PARTICIPATING BODIES AND COMPANIES page 6

DIRECTOR Luís Morais (luis.morais@cempalavras.pt) EDITORIAL COORDINATION Graziela Afonso (grazielaafonso@infoqualidade.net) EDITORIAL SUPPORT Paula Braga (paula.braga@cempalavras.pt) GRAPHIC DESIGN Paulo Sousa GRAPHIC PRODUCTION Ana Gaveta PHOTOGRAPHY iStock

SPECIAL THANKS Mónica Cabecinhas Paulo Sampaio Pedro Domingues Pedro Saraiva Organismos Oficiais Entidades Certificadoras Empresas participantes PROPRIETARY Cempalavras – Comunicação Empresarial, Lda ADDRESS Av. Almirante Reis, 114 - 2.º C, 1150-023 LISBOA PHONE +351 218 141 574 PHONE +351 215 931 310 E-MAIL geral@cempalavras.pt WEB www.cempalavras.pt FACEBOOK www.facebook.com/bycempalavras

PUBLICITY PHONE 218 141 574 / 215 931 310 E-MAIL comercial@cempalavras.pt PRINTING Grafisol – Artes Gráficas DISTRIBUTION Gratuita PERIODICITY Anual LEGAL DEPOSITE 236 645/05

ENTITIES page 8 TECHNICAL FILES BY BUSINESS SECTOR page 15 CERTIFICATION BAROMETER 2019 page 22 CERTIFICATION EVOLUTION: GLOBAL CONTEXT, EUROPEAN AND PORTUGUESE page 30 CERTIFICATION IN THE EUROPEAN UNION page 46 HIGHLIGHTED COUNTRIES: GREECE AND CYPRUS page 56 STANDARDISATION IN THE ANSWER TO PANDEMIC CHALLENGES page 62

Full or partial reproduction is prohibited by any means of text, photos or images without the previous consent of the editor.

Publication registered in INPI.

GENERAL LISTING OF CERTIFIED COMPANIES, SERVICES AND PRODUCTS (QR-CODE) page 86

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5

GLOBAL & LOCAL

Mais de

2 500

auditores e peritos altamente qualificados

58 000

locais certificados em mais de

130

países Mais de

Certificação de sistemas de gestão com mais de

80

escritórios em cerca de

60

países

Av. João Crisóstomo n.º 30, 5º 1050-127 Lisboa Telefone: 213 303 766 info@dqs-portugal.com

Reconhecimento a nível mundial

100

normas

www.dqs-holding.com

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6

PARTICIPATING BODIES AND COMPANIES

page 9

page 5

page 7

page 71

APCER Associação Portuguesa de Certificação

(DQS Portugal) Sercert Serviços de Certificação, Lda.

INTERTEK

RELACRE Associação de Laboratórios Acreditados de Portugal

page 14

page 87

page 18

page 41

APQ Associação Portuguesa para a Qualidade

EIC Empresa Internacional de Certificação

LIPOR Serviço Intermunicipalizado de Gestão Resíduos do Grande Porto

SGS ICS Serviços Internacionais de Certificação

Precisely Right.

page 2

page 16

page 33

page 21

CERTIF Associação para a Certificação

FUTURO Sociedade Gestora de Fundos de Pensões, SA

Lloyd’s Register EMEA

TÜV Rheinland Portugal, Inspecções Técnicas, Lda.

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SUA CADEIA DE VALOR Seja qual for a indústria em que opere, fornecemos soluções de auditoria, sustentabilidade e formação à medida para a identificação e mitigação de riscos associados às suas operações, processos e cadeia de valor: SOLUÇÕES TRANSVERSAIS

SOLUÇÕES POR INDÚSTRIA

• Certificação de Sistemas de Gestão, incluindo ISO 9001, ISO 14001 e ISO 45001 • Textile Exchange Standards (GRS, RCS, OCS) • Auditorias de Responsabilidade Social, nomeadamente BSCI e SMETA • Intertek Academy

• Certificação e Auditorias de Segurança Alimentar, incluindo normas reconhecidas pela GFSI (BRCGS, IFS e FSSC 22000) • Certificação IATF 16949 para a Indústria Automóvel • Certificação ISO 22716 para a Indústria Cosmética

MAIS INFORMAÇÃO

+351 707010049

info.portugal@intertek.com

intertek.pt

E M P R E S A S E O R GA N I S M O S PA R T I C I PA N T E S |

TRAZENDO LUZ AOS RISCOS DA

ENTITIES | 8

IPQ – Portuguese Institute for Quality The IPQ is a public institute with legal personality, administrative and financial autonomy administrative and financial autonomy and its own assets, subject to the supervision of the Economy, with its Organic Law defined in Decree-Law no. 71/2012, of 21 March, as amended by Decree-Law n. 80/2014, of 15 May, as well as in the Statutes established in Ordinance no. 23/2013, of 24 January, as amended by by Ordinance no. 258/2014, of 12 December.

Its mission is the coordination of the Portuguese Quality System (SPQ) and other regulatory qualification systems conferred by law, the licensing of pressure equipment, tanks and engines and the promotion and coordination of activities aimed at contributing to demonstrate the credibility of the action of economic agents, and others arising from its responsibilities as the National Standards Body and National Metrology Institution.

Headquarters Rua António Gião, 2 2829-513 CAPARICA Phone +351 212 948 100 Fax +351 212 948 101 E-mail ipq@ipq.pt Web www1.ipq.pt Foundation Year 1986 Staff number 108 (on 30 november 2020) Chairman António Mira dos Santos Vogais Ana Ramalho Lídia Jacob

As the legal framework for Quality matters, at the national level, in the voluntary national level, in the voluntary field, the SPQ includes the entities and organisations which, following internationally accepted principles, rules and procedures join efforts for the dynamisation of quality in Portugal, within the scope of the standardisation, metrology and qualification, with a view to the sustained development of the country and to increase the quality of life of the Portuguese society in general.

IPAC – Portuguese Institute for Accreditation IPAC – Portuguese Institute for Accreditation, I.P., is the national body for accreditation and is governed by Decree-Law 81/2012 of 27 March.

It is a member of the federative structures of accreditation bodies, namely European (EA – European Cooperation for Accreditation) and international (ILAC – International Conference for Laboratory Accreditation of Laboratories and IAF – International Forum for Accreditation).

MISSION ' Its mission is to recognise the technical competence of the conformity assessmentagents operating in the market, according to pre-established normative references, managing the national accreditation system and integrating it in the European and international mutual recognition (EA, ILAC and IAF).

In this way, IPAC provides the State and the Portuguese society with a rationalisation, development and competitiveness tool.

Headquarters Rua António Gião, 2 – 4.º 2829-513 CAPARICA Phone +351 212 948 201 Fax +351 212 948 202 E-mail acredita@ipac.pt Web www.ipac.pt Foundation Year 2004 Staff number 29 Accredited Bodies 804 Number of Clients 836 Chairman Leopoldo Cortez Vice-Chairman Paulo Tavares

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E N T I T I E S | 10

APQ – Portuguese Association for Quality Main Areas of Activity Training Inter and Intra Companies (in person and online); E-learning; Webinars; Organisational Development Projects; Events (Congresses, Conferences, Seminars, Conferences, Networking Sessions); Quality Magazine; Technical Information and Online Publications; Quality Structures; ONS - Sectorial Standardisation Organism; EFQM Levels of Excellence; EQUASS Assurance Certification; Partnership Projects (National Observatory of Human Resources, ECSI Portugal); International Representations (EOQ - European Organization for Quality; ASQ - American Society for Quality; EFQM - European Foundation for Quality Management; FUNDIBEQ – Fundación Iberoamericana para la Gestión de la Calidad; EPR European Platform for Rehabilitation).

Headquarters Rua Carlos Alves N.º 3, Pólo Tecnológico de Lisboa 1600-515 LISBOA Phone +351 214 996 210 Fax +351 214 958 449 E-mail geral@apq.pt Web www.apq.pt Foundation Year 1969 Chairman of the Board of Directors Francisco Frazão Guerreiro Number of Active Members 997 (Collective and Individual) Secretary-General Fernando Reis

APCER – Portuguese Association of Certification Services › Certification › Auditing › Education and Training (Continuing Education, Postgraduate Courses, Advanced Specialisations, Inter Company Training) Specialised areas › Agrifood (ISO 22000, HACCP, BRC Global Standards, IFS Standards, FSSC 22000, APCER 3002, APCER 5003, ERSAR Recommendation, Chains of Responsibility), › Climate Change (CELE, SEVESO, MRV, End of Waste Status, Verification of the Carbon Footprint, IPPC verification) › Forest (PEFCTM Forest Management NP 4406, PEFCTM Chain of Custody, FSC® Forest Management, FSC® Chain of Custody, PSO - Process Standard Offset) › IT Security (ISO/IEC 27001, ISO/IEC 20 000-1, QWeb, eIDAS Regulation) › Supply Chain (amfori BSCI, Internal Audits, Supplier Audits)

Headquarters O’Porto Bessa Leite Complex Rua António Bessa Leite, 1430 – 1º 4150-074 PORTO Phone +351 229 993 600 Fax +351 229 993 601 E-mail info@apcer.pt Web www.apcergroup.com Foundation Year 1996 CEO José Leitão

BMC PORTUGAL (BM TRADA) Certification Benchmarks: › Quality: ISO 9001 › Environment: ISO 14001 › SHST: OHSAS 18001 / ISO 45001 › Food Safety: HACCP, ISO 22000 › Security of Information: ISO 27001 › Energy: ISO 50001 › Chain of Custody FSC® & PEFC (Forest Based Products) › Chain of Custody RSPO (Sustainable Palm Oil) › Chain of Custody UTZ (Tea, Coffee and Cocoa) › Product Certification: Q-Mark

Headquarters Av. D. João II – Edifício Infante N.º 35 – 11º Parque das Nações 1990-083 LISBOA Phone +351 211 378 399 +351 915 736 792 E-mail tecnico@bmtrada.pt Web www.bmtrada.com Foundation Year 1987 (Portugal: 2008) General/Technical Director Cláudia Alexandra Carvalho

Benchmarks for Certification/Conformity Verification Management Systems: Quality (ISO 9001) | Environment (ISO 14001; EMAS) | Health and Safety (NP 4397; ISO 45001; SCC; ISO 45001) | Human Resources (NP 4427)| Research, Development and Innovation (NP 4457) | Social Responsibility (NP 4469-1; SA 8000; ISO 26000; NP 4552) | Information Security (ISO 27001) | IT Service Management (ISO 20000) | Automotive (IATF 16949) | Aerospace (AS 9100; AS 9110; AS 9120) | Food (FSSC 22000; ISO 22000; BRC; IFS; HACCP-Codex) | Forestry (FSC; PEFC), Risk Ma­ nagement (ISO 31000) | Call Center (ISO 18295-1) | MSC (Fisheries Chain of Custody) | ISO 3834 | Energy (ISO 50001) | Systecode and Systecode Premium (Code of Cork Stopper Good Practices); Sustainability Reports; Business Continuity (ISO 22301); Pro­ ducts/Services: Fire Extinguisher Maintenance Service (NP 4413; NP 4513)| Translation Service (ISO 17100) | Scaffolding (EN 12810) | Control of Concrete Products (NP 206-1); CE Marking: Metallic Structures (EN 1090); Aggregates, Bituminous Mixtures; 2nd Party Audits (Code of Conduct; Supplier Audits; Mystery Client) ODS| Zero Waste| Healthy Organizations.

Headquarters Rua Laura Ayres, n.º 3 1600 - 510 LISBOA Phone +351 217 100 970 Fax +351 217 100 971 E-mail certification.portugal@ pt.bureauveritas.com Web www.bureauveritas.pt Foundation Year 1999 Director of Certification Bureau Veritas Certification Patrícia Franganito Number of Issued Certificates 1223

CERTIF – Association for Certification Certification Benchmarks Certification of Products | Certification of Services | Service Certification of Companies that carry out activities of installation, repair, maintenance or technical assistance and dismantling of stationary refrigeration, air conditioning and heat pump equipment containing fluorinated greenhouse gases in accordance with Regulation (EU) No 517/2014, Implementing Regulation 2015/2067 and with Decree-Law 145/2017 | Certification of Processes | Certification of the Concrete Production Control Process |Certification of Software | Certification of People | Certification of Management Systems: Quality (ISO 9001); Environment (ISO 14001); Food Safety (ISO 22000); Occupational Health and Safety (NP 4397; OHSAS 18001; ISO 45001); Energy (ISO 50001); Automotive Sector (IATF 16949); Investment, Development and Innovation (NP 4457); HACCP Cert. HACCP Cert.

– Codex Alimentarius | Certification of the Good Manufacturing Practice System for Cosmetics (ISO 22716) | CE Marking: Construction Products Regulation

Headquarters Rua José Afonso, 9E 2810-237 ALMADA Phone +351 212 586 940 Fax +351 212 586 959 E-mail mail@certif.pt Web www.certif.pt Foundation Year 1998 (start of activity: 1999) CEO Francisco Barroca Number of Issued Certificates 2539 (until 30th November 2020)

DNV GL – Business Assurance Certification Benchmarks › ISO 9001, ISO 14001, ISO 45001 › IATF 16949; 2016 for the Automotive Industry › UN for Sustainable Development Projects › IFS / BRC / GMP for Food Safety Accreditations › RvA | ENAC | IATF | SINCERT | DAKKS

Headquarters Av. Infante Santo, n.º 43 – 1.º Esq. 1350-177 LISBOA Phone +351 213 929 305 Fax +351 213 977 547 E-mail carlos.cavaco@dnvgl.com Web www.dnvgl.es Foundation Year 1864 (Fund. DNV) 1970 (Port) CEO Portugal Paulo Viana CEO DNV GL Group Remi Eriksen

E N T I T I E S | 11

BUREAU VERITAS Certification

E N T I T I E S | 12

DQS Portugal Certification References Quality: ISO 9001, DQS-Best; Automotive: IATF 16949, VDA 6.1/6.2/6. 4, SPICE (ISO 15504); Environment and Energy: ISO 14001, ISO 16001, ISO 50001, EMAS, CO2-Footprint; Occupational Health and Safety: OHSAS 18001, ISO 45001; SCCSCP; Information Systems Security: ISO 27001, ISO 20000-1; Social Responsibility: SA 8000, ISO 26000, BSCI; Food Safety and Hygiene: ISO 22000, FSSC 22000, HACCP, EN 15593, IFS, BRC; Aerospace: EN/AS 9001/9110/9120; Medical Devices: ISO 13485, Directive 93/42/EEC, ISO 15378; Oil, Petrochemical, Natural Gas: ISO TS 29001, HSE, RC 14001; Rail Industry: IRIS; Telecommunications: TL 9000; Business Excellence: IBEC, DQS-TIP, Risk Management, BS 25999; EuRA Quality Seal.

Headquarters Avenida João Crisóstomo 30, 5.º 1050-127 LISBOA Phone +351 963 038 407 Fax +351 213 303 733 E-mail info@dqs-portugal.com Web www.dqs-portugal.com Foundation Year 2009 Office Coordinator António Feio

EIC – International Certification Company Certification Benchmarks Management Systems: Accessibility; Environment; Business Continuity; Energy; Sustainable Events; Professional Training; FSSC; IDI; Education Organisations; Quality; Human Resources; Social Responsibility; Food Safety; Information Security; Occupational Health and Safety; Information Technologies. Products: Concrete; Mooring Cables; Waste-derived Fuels; Food Products (Cereals and Pulses); CE Mar­ king –Construction Products; Services: Good Manufacturing Practices; Franchising; Funeral Products; Fluorinated Gases; Pest Management; Play and Recreational Spaces; Fire Extinguisher Maintenance; Social Responses; Maintenance Services; Fire Safety; Service Quality; Translation. Others: Good Pharmacy Practice; PAS Declaration 2050; HACCP – Codex Alimentarius; Clinical Laboratory Standards; Waste Recovery Process (ERF); QMS – Medical Devices; Environmental Verification EMAS; Good Biological Risk Management Practices [COVID CLEAN].

Inspection Activities Gambling and Recreational Spaces

Headquarters Rua da Tobis Portuguesa, n.º 8, 2.º, escrt 10 › 1750-292 LISBOA Phone +351 214 220 640 Fax +351 214 220 649 E-mail geral@eic.pt Web www.eic.pt Foundation Year 2000 Executive Directors Manuel Vidigal Aline Cortez

INTERTEK Main References Quality: ISO 9001 | Environment: ISO 14001 | Occupational Health and Safety: ISO 45001 | Information Security: ISO 27001 | Energy: ISO 50001 | Risk Management: ISO 22301, ISO 37001, ISO 55001, ISO 39001 | Food Safety: ISO 22000 | FSSC 22000 Food Processing, Packaging, Food and feed processing, Biochemical, Transport and Storage, Catering, Retail and Wholesale | BRC Food, BRC Packaging, BRC Agents & Brokers, BRC Consumer Products, BRC Storage and Distribution | IFS Food, IFS Logistics, IFS Broker, IFS Global Markets Food, IFS Global Markets Logistics, IFS Wholesale/Cash and Carry | GMP+ | Medical Sector: ISO 13485, ISO 22716 | Automotive Sector: IATF 16949 |Aviation & Aerospace: AS9100 Series | Cosmetics: ISO 22716 |Recycled Materials: Global Recycled Standard (GRS), Recycled Claim Standard (RCS) | Sustainable Biofuels: ISCC EU | Sustainable Fishing & Aquaculture: MSC/ASC Chain of Custody | Sustainable Palm Oil: RSPO Supply Chain Certification |Social Responsibility: SMETA, BSCI | Combined Audits, Integrated Audits and Second Party audits according to customer or Intertek specific programs such as WCA (Workplace Conditions Assessment), TGI (Think Green Initiative), SCS (Suppy Chain Security) Security) and C-TPAT (Customs and Trade Partnership Against Terrorism).

Headquarters Rua Antero de Quental 221 S.102 4455-586 PORTO Phone +351 220 600 343 E-mail info.portugal@intertek.com Web www.intertek.pt Foundation Year 1885 (Fund. Intertek) 1989 (Portugal) CEO André Lacroix Accreditations UKAS | ANSI | ASI | CAI | SWEDAC | ACCREDIA | KAN | IATF | ISCC | SAAS | ANAB

Lloyd’s Register EMEA Headquarters Avenida D. Carlos I, n.º 44, 6.º Andar, 1200-649 LISBOA Phone +351 213 964 131 Fax +351 213 904 829 E-mail LRQA-Lisbon@lr.org Web www.lrqa.pt Foundation Year 1985

E N T I T I E S | 13

Certification References Quality: ISO 9001, NP 4492 / Automotive: IATF 16949 / Environment: ISO 14001, EMAS, Verification Emissions CO2, Verification Sustainability Reports / Occupational Health and Safety: OHSAS 18001, ISO 45001, SGSPAG - Prevention of Serious Accidents / Food Safety: ISO 22000, FSSC 22000, HACCP, BRC, BRC Packaging, IFS, IFS Logistics / Energy: ISO 50001 / Social Responsibility: SA 8000, SMETA, ISO 26000 / IT: RGPD - General Data Protection Regulation, ISO 27001, ISO 20000, ISO 22301 / among others.

Other Customised Services: 2nd Party Audits, Supplier Qualification, Directives and CE Mark, among others.

SGS ICS ­– International Certification Services Management Systems – Generic Quality, Environment, Health and Safety, Energy, Assets, Research, Development and Innovation, Conciliation of Professional, Family and Personal Life, Human Resources, Complaints, Social Responsibility, Family Responsible, Responsible Care, Business Continuity, Information Security, Supply Chain Security, Sustainable Events.

Sectoral References Aeronautic; Food (Product, Organic Production Mode, BRC Food, BRC IOP – Packaging, BRC - Distribution, FSSC 22000, ISO 22000, GlobalGap, GMP, HACCP, IFS, Sustainable Fishing (MSC); Automotive (ISO/TS 16949, Trailers and Railways; Cons­ truction (CE Marking, Construction Products, Domus Natura, Green Construction (CE Marking, Domus Natura, Green Building); Contact Centres; Cosmetics; Fire Extinguishers; Training and Education (NP 4512, ISO 29990); Forestry (FSC, PEFC, SFI); Hospitality and Tourism (NP 4494, NP 4507); Information Technology (ISO 20000, ISO 25000)Industrial Maintenance; Oil & Gas (ISO 29001); Social Respon­ ses; GDP Pharmaceutical Products, Primary Packaging Pharmaceutical Industry (ISO 15378); Telecommunications; Transport and Logistics; Products; Service.

Headquarters SGS Portugal, Rua Cupertino Miranda, Pólo Tecnológico de Lisboa – Lote 6, 1600-513 LISBOA Phone 808 200 747 E-mail pt.info@sgs.com Web www.sgs.pt Foundation Year 1998 Executive Director Sandra Matias Number of Active Certificates 3528 (until 31st December 2020)

TÜV – ­ Rheinland Portugal, Technical Inspections, Lda. Main Certification Benchmarks International: ISO 9001; IATF 16949; VDA 6.ff; EN 9100; EN 9110; ISO 14001/EMAS; ISO 50001; ISO 20000; ISO 27001; ISO 22000; IFS/BRC/Codex Alimentarius; ISO 26001; SA 8000/BSCI; SEDEX; OHSAS 18001/ ISO 45001; ISO 28001; ISO 55001 ISO 15593/ISO 15538; GMP+; amfori BEPI; Organic 100%; Global Recycled Standard, RWS. National: NP 4427; NP 4457; NP 4469; NP 4492.

Own: Eco-Hotel; Food Safety/HACCP; CSR Audits; Mystery Customer; SPA & Wellness.

Headquarters Edifício Zenith (Arquiparque) Rua Dr. Ant.º Loureiro Borges, n.º 9 – 3.º, 1495-131 LISBOA Phone +351 214 137 040 Fax +351 214 137 045 E-mail geral@pt.tuv.com Web www.tuv.pt Foundation Year 1989 Administrator Fernando Lamares Number of Active Certificates 2570 (until 30th September de 2019)

Precisely Right.

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EM QUE PODEMOS AJUDAR ■ Formação e Eventos ■ Comissões Técnicas de Normalização ■ Certificação EQUASS ■ Reconhecimentos EFQM

PARCEIROS INTERNACIONAIS

www.apq.pt

■ European Quality Trademark (NOVO) ■ Índice Nacional de Satisfação do Cliente (ECSI Portugal) ■ Observatório Nacional de Recursos Humanos (ONRH) ■ Publicações e Informação Técnica

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TECHNICAL FILES

BY BUSINESS SECTOR

FUTURO Sociedade Gestora de Fundos de Pensões, S.A. page 16 LIPOR Serviço Intermunicipalizado de Gestão de Resíduos do Grande Porto page 18

16 TECHNICAL FILES BY BUSINESS SECTOR |

FUTURO – Sociedade Gestora de Fundos de Pensões, S.A. CERTIFICATION DATA

NP EN ISO 9001: 2015

APCER

SCOPE OF CERTIFICATION

AIMS OF CERTIFICATION

GENERAL DATA

For FUTURO, the first pension fund management company to obtain Certification of its Quality Ma­ nagement System in Portugal, Quality Certification is more than an end; it is a mean to achieve high standards of service quality. As our objective is excellence in the management of Pension Funds, aimed at individuals and companies, we intend to continuously improve our performance and processes with a view to satisfying clients and protecting them in retirement. We offer innovative products and solutions based on values such as security, credibility and transparency, ensuring the involvement of all our involvement of all employees in the orientation towards results.

Adress Rua do Carmo, 42 – 6.º 1200-094 LISBOA Phone +351 210 416 005 Phone 707 222 222 (comercial) Fax +351 210 416 001 E-mail geral@futuro-sa.pt

WWW.FUTURO-SA.PT

Design, Management, Marketing and Services and Provision of Services in the area of Open and Closed Pension Funds.

N.º Certificado 2001/CEP.1561

Foundation Year 1988 NIF 501 965 963 CAE 66300 Share capital 2.566.800 Euros Registered in CRC de Lisboa Main Activity Pension Fund Management and Marketing Assets under Management 2019 1.723 Million Euros Number of Contributors 33 PCA Virgílio Manuel Boavista Lima

TUDO COMEÇA COM UM DESAFIO. TEMOS O COMPLEMENTO DE REFORMA INDICADO PARA A SUA EMPRESA.

Executive Director José Luís Esparteiro da Silva Leitão Administrative and Financial Director Mário Jorge Tavares Costa Director of Risk, Compliance and Quality João Nuno Fontan Brasão Ferreira Technical Director Luís Alberto Matos de Oliveira Commercial and Marketing Director Maria Alice Silva Medeiros Lima Pinto Distribution Channels FUTURO e MONTEPIO

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Publicidade

À PARTIDA ESTAMOS LONGE DE IMAGINAR QUE A VIDA PASSA A CORRER. Prepare a sua equipa para ganhar a corrida.

TEMOS SOLUÇÕES QUE SE ADEQUAM À SUA EMPRESA. Peça uma simulação, sem qualquer compromisso.

Tel.707 222 222 | scorempresas@futuro-sa.pt | www.futuro-sa.pt

FUTDMKDEZ.2020

Não dispensa a consulta da informação pré-contratual e contratual legalmente exigida.

Futuro - Sociedade Gestora de Fundos de Pensões, S.A. Rua do Carmo, 42 - 6º, 1200-094 LISBOA | Capital Social €2.566.800 | Nº Único de MatrÍcula e de Pessoa Coletiva 501 965 963 Registada na C.R.C. de Lisboa | Entidade autorizada, supervisionada e registada na ASF - Autoridade de Supervisão de Seguros e Fundos de Pensões com o nº 3805

18 TECHNICAL FILES BY BUSINESS SECTOR |

LIPOR – Serviço Intermunicipalizado de Gestão de Resíduos do Grande Porto CERTIFICATION DATA

NP EN ISO 9001 NP EN ISO 14001

NP EN ISO 45001

SA 8000 NP 4457 NP EN ISO 50001

APCER APCER APCER APCER APCER APCER

SCOPE OF CERTIFICATION Quality Management System (ISO 9001) implemented across the Organisation in the management and promotion of environmental education and awareness.

Environmental Management System (ISO 14001), Occupational Health and Safety Management System Management System (ISO 45001) and Energy Management System (ISO 50001) implemented in the following areas and activities: acceptance of waste from selective collection; collection and acceptance of waste from door-to-door selective collection (ECOFONE); management of the Sorting Centre for waste selective collection; management of the Energy Recovery and and Technical Confinement; collection of organic waste; management of the Organic Valorisation Plant; mana­ gement of the Formiga Ecocentre; commercialization of the organic compost NUTRIMAIS registered brand.

Social Responsibility Management System (SA 8000) implemented throughout the Organisation in the mana­ gement and treatment of solid urban waste. Research, Development and Innovation Management System (NP 4457) implemented across the whole organization in research, development and innovation of sustainable waste management solutions.

CERTIFICATION GOALS

GENERAL DATA

LIPOR's Management System is based on the observance of the process of continuous improvement of the performance of the Quality, Environment, Ener­gy, and Health and Safety, having as reference the integration of the respective management models described in the NP EN ISO 9001, NP EN ISO 14001, NP EN ISO 50001 14001, NP EN ISO 50001 and OHSAS 18001/ /NP 4397. Based on the standardisation of practices and procedures, these same principles are applied to the Management of the Social Responsibility System (SA 8000) and the Management of Research, Deve­ lopment and Innovation (NP 4457).

Adress Apartado 1510 4435-996 BAGUIM DO MONTE Phone (+351) 229 770 100 Fax (+351) 229 756 038 E-mail info@lipor.pt

WWW.LIPOR.PT

Foundation Year 1982 NIF 501 394 192 CAE 38212 Main Activity Urban Solid Waste Management 2019 Turnover 40.027.327 Euros Number of Contributors 202 CEO Aires Pereira Managing Director Fernando Leite Quality Manager Nuno Filipe Markets where it operates Portugal

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TÍTULO DD CAPÍTULO |

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CERTIFIED COMPANIES GUIDE CURRENT EVENTS CERTIFICATION BAROMETER 2019 page 22 CERTIFICATION EVOLUTION: GLOBAL CONTEXT, EUROPEAN AND PORTUGUESE page 30 CERTIFICATION IN THE EUROPEAN UNION page 46 HIGHLIGHTED COUNTRIES: GREECE AND CYPRUS page 56

STANDARDISATION IN THE ANSWER TO PANDEMIC CHALLENGES IPQ page 62 IPAC page 64 RELACRE page 66 APQ page 68 APCER page 72 DQS page 74 EIC page 76 INTERTEK IBÉRICA page 78 LLOYD’S REGISTER page 80 SGS PORTUGAL page 82 TÜV RHEINLAND page 84 GENERAL LISTING OF CERTIFIED COMPANIES, SERVICES AND PRODUCTS (QR-CODE) page 86

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21

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22 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

CERTIFICATION

BAROMETER

2019

A

ccording to the last edition of ISO Survey (values related to 31St December 2018) the number of entities with certified management quality systems under ISO 9001 standard was at the time 883.521 organisations. Facing the previous year, decreasing in the number of certified organisations, in 2018 it’s possible to see once again a worldwide decrease.

Related to the standard ISO 14001, the number of organisations with certified environmental systems was in 31St December 2018 of 307.059. Facing the previous year one more there is a decrease in this kind of certification.

In Portuguese specific case, there were at the same time and according to the ISO Survey, 6.623 certified organisations under ISO 9001 standard and 1.382 with certified environmental systems under ISO 14001.

Concerning to the difference in published numbers by Certification Barometer and the ones published by ISO Survey, respectively to the Portuguese reality, there is a difference of -385 ISO 9001 issued certificates, the number of certificates presented

by ISO Survey remain higher than the ones presented by Certification Barometer.

INFORMATION SOURCES To the elaboration of the various analyses was used information gathered from these entities: •C ertifying organisations (data related to the number of certified entities accor­ding to the different standard references).

• World Bank (population data – 2018); • I nstituto Nacional de Estatística (2018 population data and number of companies with 10 or more workers); • I SO Survey related to 2018.

DATA PRE-PROCESSING In the analyses made about certified company’s percentage in each management system, calculations were made with the number of companies with 10 or more workers existing in a specific geographical area, because the quality management systems certification has a bigger penetration and spreading in this kind of companies.

ANALYSES AND DATA DISCUSSION GLOBAL ANALYSES By the analyses of Chart 1 is shown that in December 2018 in Portugal there were 6.238 entities with certified quality ma­ nagement systems by ISO 9001, which corresponds to 0,61 certified entities by ISO 9001 per one thousand of the inhabitants, as well as a 12,39% of companies with 10 or more workers.

In Environment, health and safety at work there were 1354 and 768 certified companies respectively. Certification according to ISO 22000 is the one with a lower expres-

23

sults are more negative than in the year before. In this case there is a decrease in all analysed certifications, exception made to integrated certification in quality and environment and integrated certification in environment and safety. The biggest percentage difference in the years of 2017 and 2018 is related to certification in integrated management systems of qua­ lity, environment and safety, environment certification and quality certification, of -10,4%, -5,2% and -5,0% respectively.

The decrease may be justified by the companies interest decrease in certification renovation, with the justification that they don’t see benefits in its keeping (Karapetrovic at al., 2010). In the case of ISO 9001 standard this decrease may be caused by the transitions from ISO 9001:2008 standard to the newest version ISO 9001:2015 standard.

The light increase of integrated certification in quality and environment and integrated certification in environment and safety may be justified by “uncertification” of some references in the integrated certification in quality, environment and safety, transforming it in a two-dimensional integrated system.

C E R T I F I C AT I O N B A R O M E T E R 2 0 1 9 |

sion in Portuguese organisations, at the same time there were 372 organisations certified in food safety systems. The second position in this group is the certification by the standard NP 4457, with 270 certified organisations. The number of issued certificates by the standard ISO/TS 16949 was 130. In a third group is HACCP certification, SA800/BP 4469 and EMAS verification, with 74, 72 and 55 issued certificates respectively.

In integrated management systems, contrasting with previous editions and other publications (Sampaio et al., 2012), stands out the integration of environment and quality management systems, with 433 certified companies.

Thereafter is the group of companies with integrated quality, environment and safety management systems, in December 2018 there were 423 companies. With integrated quality and safety management systems there were 86 companies. There were only 66 companies with integrated environment, health and safety at work management system.

By the analysis of Charts 2 and 3, since 2007, year of the first edition of Certification Barometer is verified that exception made to ISO 9001, integrated quality and safety and integrated quality and environment, all kind of certifications had a positive evolution. It is important to point out the increases verified in the number of organisations with integrated environment and safety certification, as well as OHSAS 18001 certification with values of 1000.0% and 102,1% relatively.

Related to the percentage difference bet­ ween the years of 2017 and 2018, the re-

MÓNICA CABECINHAS • Department of Production and Systems University of Minho id7273@alunos.uminho.pt PROFILE • Graduated in Energy and Environmental Engineering in 2013, obtained a Master's degree in Engineering and Quality in 2016 from the University of Minho.

• She attends the Doctoral Programme in Industrial and Systems Engineering, and her scholarship is subsidised by the Science and Technology Foundation.

• Since 2016, she has carried out her research activity in the Quality and Organisational Excellence Group coordinated by Prof. Paulo Sampaio.

24 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

TA B L E 1

ANALYSIS PER REGION In similarity with previous editions, Chart 4 analyse, allows to conclude that North, Centre and Lisbon are still the regions with the higher number of certified companies by all the references.

In these analyses according to the number of issued certificates per 1000 inhabitants, as well as in percentage ones are notorious the differences between the certification quality management systems and the other ones.

In a detailed analyse in the principal mana­ gement systems – quality, environment, health and work safety, are drawn the conclusions:

Number of certified entities by management system in Portugal, at 31 December 2018 N

Per 1000 inhabitants

%

ISO 9001

Referential

6 238

0,61

12,39

ISO 14001

1 354

0,13

2,69

OHSAS 18001/NP 4397

768

0,07

1,53

ISO 22000

372

0,04

0,74

ISO/TS 16949

130

0,01

0,26

EMAS

55

0,01

0,11

HACCP

74

0,01

0,15

NP 4457

270

0,03

0,54

72

0,01

0,14

ISO 9001 + ISO 14001 + OHSAS 18001/NP 4397

423

0,04

0,84

ISO 9001 + ISO 14001

433

0,04

0,86

ISO 9001 + OHSAS 18001/NP 4397

86

0,01

0,17

ISO 14001 + OHSAS 18001/NP 4397

66

0,01

0,13

SA 8000/NP 4469

TA B L E 2

•A bsolute values: in quality management systems certification, northern region leads in absolute numbers with 2272 certified organisations. Within the scope of environment and safety management systems the leadership is Lisbon with 434 and 269 certified organisations relatively.

• Values per thousand inhabitants: like in the previous year, in this analysis the leadership is Centre region in ISO 9001 certification (0,84), in ISO 14001 (0,18) and in OHSAS 18001, shares the leadership with Lisbon (0,09).

• P ercentage values: in quality management systems certification the leadership is Centre region (18,70%), as well as in environmental management systems (4,04%) and in safety management systems (2,10%).

Evolution of the number of certified entities from 2007 to 2018 Referential

N

Per 1000 inhabitants

%

2007

2018

2007

2018

2007

2018

6.576

6 238

0,62

0,61

13,20

12,39

ISO 14001

776

1 354

0,07

0,13

1,56

2,69

OHSAS 18001/NP 4397

380

768

0,04

0,07

0,76

1,53

ISO 9001

ISO 9001 + ISO 14001

436

433

0,04

0,04

0,90

0,86

ISO 9001 + ISO 14001 + OHSAS 18001/NP 4397

281

423

0,03

0,04

0,60

0,84

ISO 9001 + OHSAS 18001/NP 4397

88

86

0,01

0,01

0,20

0,17

ISO 14001 + OHSAS 18001/NP 4397

6

66

0,00

0,01

0,01

0,13

TA B L E 3 Percentage evolution of the number of certified entities from 2007-2018 and 2017-2018 Referential

2007-2018

2017-2018

ISO 9001

-5,1%

-5,0%

ISO 14001

74,5%

-5,2%

102,1%

-3,4%

OHSAS 18001/NP 4397 ISO 9001 + ISO 14001

-0,7%

1,4%

ISO 9001 + OHSAS 18001/NP 4397

50,5%

-10,4%

-2,3%

-3,4%

1000,0%

1,5%

ISO 9001 + ISO 14001 + OHSAS 18001/NP 4397 ISO 14001 + OHSAS 18001/NP 4397

25 C E R T I F I C AT I O N B A R O M E T E R 2 0 1 9 |

TA B L E 4

Absolute number, per 1000 inhabitants and percentage of certificates issued per NUTS II Absolute values Referential

North

Centre

Lisbon

Alentejo

ISO 9001

2 272

1 855

1 684

165

96

95

63

413

401

434

46

18

21

19

ISO 14001

Algarve

ARA

ARM

OHSAS 18001/NP 4397

241

208

269

20

7

15

8

ISO 9001 + ISO 14001

131

137

122

17

9

5

7

ISO 9001 + OHSAS 18001/NP 4397 ISO 9001 + ISO 14001 + OHSAS 18001/NP 4397 ISO 14001 + OHSAS 18001/NP 4397

29

27

22

3

2

3

0

139

106

148

9

3

11

7

22

17

25

2

0

0

0

Values per 1000 inhabitants Referential

North

Centre

Lisbon

Alentejo

Algarve

ARA

ISO 9001

0,64

0,84

0,59

0,23

0,22

0,39

ARM 0,25

ISO 14001

0,12

0,18

0,15

0,07

0,04

0,09

0,07

OHSAS 18001/NP 4397

0,07

0,09

0,09

0,03

0,02

0,06

0,03

ISO 9001 + ISO 14001

0,04

0,06

0,04

0,02

0,02

0,02

0,03

ISO 9001 + OHSAS 18001/NP 4397

0,01

0,01

0,01

0,00

0,00

0,01

0,00

ISO 9001 + ISO 14001 + OHSAS 18001/NP 4397

0,04

0,05

0,05

0,01

0,01

0,05

0,03

ISO 14001 + OHSAS 18001/NP 4397

0,01

0,01

0,01

0,00

0,00

0,00

0,00

ARM

Percentage values Referential

North

Centre

Lisbon

Alentejo

Algarve

ARA

ISO 9001

11,68

18,70

12,19

6,22

3,81

10,52

5,88

ISO 14001

2,12

4,04

3,14

1,73

0,71

2,33

1,77

OHSAS 18001/NP 4397

1,24

2,10

1,95

0,75

0,28

1,66

0,75

ISO 9001 + ISO 14001

0,67

1,38

0,88

0,64

0,36

0,55

0,65

ISO 9001 + OHSAS 18001/NP 4397

0,15

0,27

0,16

0,11

0,08

0,33

0,00

ISO 9001 + ISO 14001 + OHSAS 18001/NP 4397

0,71

1,07

1,07

0,34

0,12

1,22

0,65

ISO 14001 + OHSAS 18001/NP 4397

0,11

0,17

0,18

0,08

0,00

0,00

0,00

In Chart 5 is presented the percentage evolution in the three main certifications by different NUTS II regions. In each refe­ rence, the biggest growing rates between 2007 and 2018 are in Autonomous Region of the Azores, 3,3% to ISO 9001 standard, 250,0% to ISO 14001 standard and 200,0% to OHSAS 18001.

In this chart the great focus is quality certi-

fication decrease in Autonomous Region of Madeira (-45,2%) and in Alentejo (-35,0%).

The certification decrease seems to be a new trend and should be closely followed because in the last two years were verified various certifications decreases comparing to 2007.

In Chart 6 is presented the percentage evolution of the three main certifications in different NUTS II regions in 2017-2018.

PEDRO DOMINGUES • Production and Systems Department, University of Minho pdomingues@dps.uminho.pt PROFILE • Degree in Chemistry (1996), Master's degree in Textile Chemistry – Environment branch (2001) and a PhD in Industrial and Systems and Systems Engineering (2013) from the University of Minho.

• PhD thesis on integrated management systems and deve­ lopment of a maturity model.

• Currently Researcher and Professor at the University of Mi­ nho, involved in a post-doctoral project with the evaluation of the maturity and efficiency of integrated management systems.

• The research work is carried out in the research line IEM (ALGORITMI Research Centre).

• Co-author of about 70 articles (journals, conference proceedings, book chapters), some of them recognised and awarded in Portugal and abroad.

26 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

In this chart the great emphasis is quality certification decrease (-36,5%) as well as environmental certification (-44,4%) and safety certification (-42,9%) in Algarve.

As in the previous edition there is a notorious decrease or a stabilisation in the number of certified organisations in all Portuguese regions.

Following the analysis started in 2012 e d i t i o n o f C e r t i f i c a t i o n B a ro m e t e r – Growth Rate (Sampaio et al., 2014), here are presented the results according to the data used in this Barometer (31 December 2018).

ICx,z=(0,2xΔi-3)x,z+(0,3xΔi-2)x,z+(0,5xΔi-1)x,z In which:

Δi-3 ; Δi-2 ; Δi-1 , Correspond to the variation in absolute number of certificates in i-3, i-2, i-1, in the reference x and in region z.

With this rate development is intended to consider the evolution of issued certificates number in a specific reference and in a specific place in the last three years, by assingning to each of those variations a different weight in the index final value.

In Chart 7 the certification through OHSAS 18001 is highlighted because is the only one that doesn’t present a decrease trend in all regions. The region with greater increase is Lisbon with 3,1.

Relatively to OHSAS 18001 certification, growth rates in different regions, is distinguished Azores in a negative rate (-30,0%).

In ISO 9001 and ISO 14001 certification, in 2018, is also distinguished with a negative rate Algarve -30,8 and -26,7 relatively.

TIME EVOLUTION Figures 1 and 2, show the evolution of certified organisations number through ISO 9001 per 1000 inhabitants and its percentage calculated on the basis of the total number of companies with 10 or more employees.

Based in figure 1 is possible to verify a group composed only by Centre region that has a highly superior number of ISO 9001 certificates per 1000 inhabitants comparing to national value, another one composed

by Lisbon and Northern regions with a number of ISO 9001 certificates per 1000 inhabitants similar to national value and one other composed by the other regions Alentejo, Algarve, Madeira and Azores with a number of ISO 9001 certificates per 1000 inhabitants lower than the national value.

Figures 1 and 2 present a decrease trend since 2016.

Figures 3 and 4 present the number evolution of certified organisations through quality and environment management

TA B L E 5 Percentage change from 2007 to 2018 in the NUTS II Regions Variation 2007-2018 Referential

North

Centre

Lisbon

Alentejo

Algarve

ISO 9001

-1,3%

1,4%

-9,0%

-35,0%

-17,2%

ARA

ARM

3,3%

-45,2%

ISO 14001

52,4%

111,1%

75,7%

48,4%

5,9%

250,0%

72,7%

OHSAS 18001/NP 4397

89,8%

136,4%

116,9%

5,3%

-22,2%

200,0%

100,0%

TA B L E 6 Percentage change from 2017 to 2018 in the NUTS II Regions Variation 2007-2018 Referential ISO 9001

North -1,7%

Centre

Lisbon

Alentejo

Algarve

ARA

ARM

-7,9%

-3,1%

-22,4%

-36,5%

-7,4%

-27,0%

ISO 14001

-1,9%

-7,0%

-4,6%

-15,2%

-44,4%

-23,8%

-5,3%

OHSAS 18001/NP 4397

-0,4%

-12,5%

3,0%

-20,0%

-42,9%

-6,7%

0,0%

TA B L E 7 Growth Index of NUTS II Regions Growth indicator Region

ISO 9001

ISO 14001

OHSAS 18001

Alentejo

-18,3

-13,2

-16,7

Algarve

-26,7

-30,8

-30,0

Centre

-7,3

-6,5

-11,1

Lisbon

-3,1

-4,4

3,1

North

-1,7

-1,9

-0,4

ARAzores

-6,9

-19,2

-6,3

ARMadeira

-21,3

-5,0

0,0

FIGURE 1

1,2 1 27

0,8

C E R T I F I C AT I O N B A R O M E T E R 2 0 1 9 |

ISO 9001 certificates per 1000 inhabitants

Evolution of the number of ISO 9001 certificates per 1000 inhabitants

0,6 0,4 0,2 0

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Alentejo

Algarve

Centre

Lisbon

North

ARAzores

ARMadeira

Portugal

FIGURE 2

Percentage of companies certified according to ISO 9001

Evolution of the percentage of companies certified according to ISO 9001 30,0 25,0 20,0 PAULO SAMPAIO • Production and Systems Department, University of Minho paulosampaio@dps.uminho.pt

15,0 10,0 5,0 0,0

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Alentejo

Algarve

Centre

Lisbon

systems per 1000 inhabitants to EU evolution (EU 28 countries) – data used in these analyses is from ISO Survey.

Figure 3 reveals that certificate numbers issued per 1000 inhabitants through ISO 9001 in Portugal (0,61) is similar to those issued in EU (0,60). In a European context is verified a decrease of ISO 9001 issued certificates since 2016. According to ISO Survey, this difference is caused by modifications in the accounting methodology in data collecting.

In the evolution of environmental management systems there is a decrease trend

North

ARAzores

ARMadeira

Portugal

in EU28 while in Portugal there is a stabilisation. Once more there is a trend to value convergence between Portuguese and UE values.

Comparing ISO 9001 certificates accounted by certifying bodies and the ones accounted by ISO Survey, presented in figure 5, the difference have decreased through the years. However in 2015 there was an opposite situation, ISO Survey presented a bigger number of certificates than those published by Certification Barometer. That trend was maintained until 2018 when there was a difference of -385 certificates.

PROFILE • He graduated in Industrial Engineering and Management from the University of Minho in 2002, obtained in 2008 the PhD degree in Production and Systems Engineering from the same University.

• Associate Professor at the School of Engineering of the University of Minho.

• Ph.D. researcher, in the category of Integrated Member, of the Supply-chain, Logistics and Transportation Systems Group of the ALGORITMI Research Centre.

• In 2015 he was a Visiting Scholar at the Massachusetts Institute of Technology (MIT), under the MIT-Portugal Program, where he was on sabbatical leave.

• He develops his activity as a teacher and researcher in the area of Quality and Organisational Excellence, being Coordinator of the Research Group on Quality and Organisational Excellence at the University of Minho.

FIGURE 3

C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

28

ISO 9001 certificates per 1000 inhabitants

Evolution of the number of ISO 9001 certificates per 1000 inhabitants for the European Union and Portugal 0,90 0,80 0,70 0,60 0,50 0,40 0,30 0,20 0,10 0,00

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 ISO 9001 (PT)

UE 28 (Average)

FIGURE 4

ISO 14001 certificates per 1000 inhabitants

Evolution of the number of ISO 14001 certificates per 1000 inhabitants for the European Union and Portugal 0,25 0,20 0,15 0,10 0,05 0,00

1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 ISO 14001 (PT)

UE 28 (Average)

FIGURE 5

FORECAST MODELS Here are presented and analysed some perspectives in quality management systems certification and environment management systems certification evolution in Portugal based in two forecast models developed to this effect.

In contrast to previous editions of Barome­ ter, ISO 9001 certification appears to be decreasing. Though in previous year there was a stabilisation the trend now is the decrease. In environment management systems certification where was an increase trend until 2014, there was a big decrease in 2015 until 2018 but trends to stabilise.

Number of ISO 9001 certificates

Comparison between the number of ISO 9001 certificates counted in the ISO Survey and according to certifying entities 8.000 6.000 4.000 2.000 0 -2.000 -4.000

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 ISO Survey

Barometer

Difference

BIBLIOGRAPHIC REFERENCES • I SO (2018). The ISO Survey of Certifications 2018. International Organization for Standar­ dization: Geneva, Switzerland.

•K arapetrovic, S., Fa, M. C., & Saizarbitoria, I. H. (2010). What happened to the ISO 9000 lustre? An eight-year study. Total Quality Management & Business Excellence, 21(3), 245–267.

• Sampaio, P., Saraiva, P. e Domingues, P. (2012).

Management systems: Integration or addition?.

International Journal of Quality and Reliability Management 29(4), 402-424.

• Sampaio, P., Saraiva, P. e Gomes, A. (2014). ISO 9001 European Scoreboard: an instrument to measure macroquality. Total Quality Management and Business Excellence, 25(4), 309-318.

29 C E R T I F I C AT I O N B A R O M E T E R 2 0 1 9 |

FIGURE 6

ISO 9001

Observed values and forecast values for the evolution of ISO 9001 certification 9.000 8.000 7.000 6.000 5.000 4.000 3.000 2.000 1.000 0

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 ISO 9001

Model (ISO 9001)

FIGURE 7

ISO 14001

Observed values and forecast values for the evolution of ISO 14001 certification 2.500

PROFILE • Degree in Chemical Engineering from Univ. of Coimbra (1987), with a PhD (1993) obtained at MIT (USA).

2.000 1.500

• Full Professor (2010-) at the Chemical Engineering Department of FCTUC, where he has been teaching since 1985.

1.000

• Director of NOVA IMS at the Universidade Nova de Lisboa.

500 0

PEDRO SARAIVA • Chemical Engineering Department, Univ. of Coimbra pas@eq.uc.pt

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 ISO 14001

Model (ISO 14001)

• Worldbank (2018), http://www.worldbank.org/. accessed 04/12/2018.

• I nstituto Nacional de Estatística (2018), https://www.ine.pt/. accessed 04/12/2018.

• Pro-Rector (2003-2006) and Vice-Rector (2007-2009) of the University of Coimbra.

• Member of the XI and XII Legislature of the Assembly of the Republic elected by the District of Coimbra (20092012 and 2014-2015).

• President of the Commission for Coordination and Regional Development Commission (2004-2005, 2012-2014).

• Founder of several companies and associations (19862012), where he held management positions.

• Winner of the Feigenbaum award (1998) by ASQ. • Associate Member da Intern. Academy for Quality (2010-).

30 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

CERTIFICATION EVOLUTION

GLOBAL CONTEXT, EUROPEAN AND PORTUGUESE

E

ach year we follow through ISO Survey the issued certificates evolution by the standards 9001, 14001, 22000, 27001 and 50001. This global analysis is divided by regions and permits to observe the evolution (positive or negative) and verify the dynamic in different regions. This year became harder to present studied data. ISO changed their presentation, and that makes collecting and analysis very difficult. Consequently there aren’t reliable data to analyse, America, Asia and Africa, so the focus is the World, Europe and Portugal. Asian, American and African countries would be mentioned when there will be reliable data to do it.

In a general observation is easy verifiable a world increase in all of them but in different speeds.

Concerning ISO 9001, after a big fall in 2018, in 2019 there is a small increase of 4857 certificates. In Europe it has increased more than 10000, meaning that other regions are negatively contributing to these numbers. Europe recovered from the last year big losses, but is still too little in a region that in 2016 had more than 450.000 certificates. After the world decrease of 179.480 certificates the 2020 increase is a small percentage: 0,55%.

Asia and Europe are still the great issuers of ISO 9001 certificates. However China presents disappointing results, with decreases in Quality and Environment. Portugal loses 1000 certified companies during the last two years, in 2019 loses 500 certificates and 527 in the year before.

Concerning to ISO 14001 there is a slight world increase due to some European recovers, since Europe is responsible for 4.735 certificates in a global increase of 5.521.

ISO 9001 CERTIFIED COMPANIES

WORLD EUROPE

DEC.2015

%

DEC.2016

%

DEC.2017

%

DEC.2018

%

DEC.2019

%

1 034 180

100,0

1 105 937

100,0

1 058 504

100,0

878 664

100,0

883 521

100,0

439 477

42,5

451 415

40,8

389 485

36,8

342 645

39,0

353 442

40,0

PORTUGAL/World

7 498

0,7

7 160

0,6

7 150

0,7

6 623

0,8

6 123

0,7

PORTUGAL/Europe

7 498

1,7

7 160

1,6

7 150

1,8

6 623

1,9

6 123

1,7

ISO 14001 CERTIFIED COMPANIES DEC.2015

%

DEC.2016

%

DEC.2017

%

DEC.2018

%

DEC.2019

%

WORLD

319 496

100,0

346 147

100,0

362 610

100,0

307 059

100,0

312 580

100,0

EUROPE

119 754

37,5

120 595

34,8

112 790

31,1

97 864

31,9

102 599

32,8

PORTUGAL/World

1 272

0,4

1 476

0,4

1 475

0,4

1 382

0,5

913

0,3

PORTUGAL/Europe

1 272

1,1

1 476

1,2

1 475

1,3

1 382

1,4

913

0,9

DEC.2015

%

DEC.2016

%

DEC.2017

%

DEC.2018

%

DEC.2019

%

WORLD

32 056

100,0

32 136

100,0

32 722

100,0

32 120

100,0

33 502

100,0

EUROPE

11 181

34,9

11 083

34,5

10 342

31,6

9 665

30,1

10 217

30,5

PORTUGAL/World

261

0,8

234

0,7

332

1,0

301

0,9

306

0,9

PORTUGAL/Europe

261

2,3

234

2,1

332

3,2

301

3,1

306

3,0

ISO 22000 CERTIFIED COMPANIES

WORLD ISO 9001 QUALITY ISO 9001 standard has a worldwide recovery in 2019 after the big decrease of the previous year. About 4857 certificates in vast universe as is Quality. Europe doubles the increase (10797) so some places are still negative.

This analyse was made along with a significant group of countries ordered by economic blocs or geographic proximity.

In Asia, China is still losing certificates. In 2019 there is a new decrease of 15317 comparing to 2018. Japan is also still decreasing with less 1000, the same with South Korea with a decrease of 1266 certificates, and with Taipei.

ISO 27001 CERTIFIED COMPANIES DEC.2015

%

DEC.2016

%

DEC.2017

%

DEC.2018

%

DEC.2019

%

WORLD

27 536

100,0

33 290

100,0

39 501

100,0

31 910

100,0

36 362

100,0

EUROPE

10 446

37,9

12 532

37,6

14 605

37,0

12 031

37,7

13 698

37,7

PORTUGAL/World

56

0,2

96

0,3

112

0,3

85

0,3

121

0,3

PORTUGAL/Europe

56

0,5

96

0,8

112

0,8

85

0,7

121

0,9

ISO 50001 CERTIFIED COMPANIES DEC.2015

%

DEC.2016

%

DEC.2017

%

DEC.2018

%

DEC.2019

%

WORLD

11 985

100,0

20 216

100,0

22 870

100,0

18 059

100,0

18 227

100,0

EUROPE

10 152

84,7

17 102

84,6

19 024

83,2

13 551

75,0

13 001

71,3

PORTUGAL/World

38

0,3

37

0,2

47

0,2

53

0,3

29

0,16

PORTUGAL/Europe

38

0,4

37

0,2

47

0,2

53

0,4

29

0,22

31 C E R T I F I C AT I O N E V O L U T I O N |

Fonte: ISO Survey

These values are lower in 50 thousand from the ones achieved in 2017. Related to Europe, Portugal is a counter-current with a very high reduction, loses 469 certificates which means a percent decrease of 33,9%. In three years, Portugal loses 766 certificates.

In Food Safety (ISO 22000) published data present an increase, worldwide, in Europe and also in Portugal. There are more 1392 World certificates from those 552 are European, in Portugal there five.

In ISO 27001, Information safety, is similar to the previous, there is a general increase.

Portugal has its best performance a growth of 42% with more 36 certificates.

In ISO 50001 (Energy) there is a mixed scene.

Worldwide there is a marginal growth (0,9%) with more 168 certificates but in Europe and in Portugal there is a decrease, with less 550 and 24 certificates respectively. Europe is still decreasing since 2016, but it’s over 70% of world share.

Portugal and Europe have a special place in this analyse.

Evolution of ISO 9001; 14001; 22000; 27001 and 50001 standards between 2015 and 2019 in Portugal/Europe/World ISO 9001 1 200 000 1 000 000 800 000 600 000 400 000 200 000 0

Fonte: ISO Survey

32 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

With a small increase is India, Indonesia and Thailand with 2602, 719 and 589 certificates.

North America and Canada continue in a negative ground (-892 and -337), but Mexi­ co has a growth of 1206 certificates. USA has a continued decrease which had in its maxi­m um (2006) more than 44000 certificates against the actual 20956.

In South America the scenery is more positive. Brazil recovers from continuous losses with more 1601 certificates, Colombia also increases more 436 certificates and Argentina almost the same (413). In a growing line are also Chile and Peru (more 74 and 387).

Australia increases 512 and New Zealand loses 32 certificates.

Africa mantains a low rate in certification, though main countries are in a growing line, as Egypt, Tunisia, Morocco, Nigeria or South Africa. The growth is about dozens or a few hundreds of certificates in each one.

PALOP are led by Angola, with 79 certificates which have interrupted its growth. Guinee loses two of the three that had. Sao Tome and Principe has its first certified company and Mozambique has more seven certificates, the same number lost the year before. Cape Verde has more ten certificates.

The countries top ten is: China with 280386, less 15000 than the previous year (295703). In percentage terms has 31,7% and for the se­cond consecutive year was the country that lost more certificates. China is followed by Italy with 95812 and Germany with 47868 certificates. India and Japan, in a decreasing trend, are the following, after is Spain which keeps the 6th position. UK keeps the same position than in the previous year but loses certificates, followed by France, USA and finally Brazil, which has an increase of 1601 certificates.

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

2016

2017

2018

2019

ISO 14001 400 000 300 000 200 000 100 000 0 ISO 22000 35 000 30 000 25 000 20 000 15 000 10 000 5 000 0 ISO 27001 50 000 40 000 30 000 20 000 10 000 0 ISO 50001 25 000 20 000 15 000 10 000 5 000 0 World

2015

Europe

Portugal

ISO 27001

33

Ferramenta de autodiagnóstico

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O registo é gratuito e respondendo a 19 simples perguntas em inglês tem o seu nível de preparação definido em menos de 30 minutos.

Uma vez completado o autodiagnóstico, receberá um pequeno relatório com os pontos fortes e fracos do seu SGSI.

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34

WORLD 2018

C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

QUALITY TOP TEN

ENVIRONMENTAL TOP TEN

(10 countries out of 188) Country

Dec. 2018

%

CHINA

295 703

33,7

1

2

ITALY

87 794

10,0

3

GERMANY

47 482

5,4

4

JAPAN

34 335

5

INDIA

6

SPAIN

7 8 9

FRANCE

10

BRAZIL

1

%

CHINA

136 715

44,5

1

2

JAPAN

19 131

6,2

3

ITALY

15 118

4,9

3,9

4

SPAIN

12 198

31 795

3,6

5

UK

29 562

3,4

6

GERMANY

UK

26 434

3,0

7

USA

21 848

2,5

8

2,4

9

SOUTH KOREA

10

ROMANIA

N-1* Annual reduction

21 095

Dec. 2018

%

CHINA

11 581

36,1

2

INDIA

1 976

6,2

3

GREECE

1 912

6,0

4,0

4

JAPAN

1 283

4,0

11 201

3,6

5

TAIPE

1 166

3,6

8 028

2,6

6

ITALY

937

2,9

INDIA

7 374

2,4

7

TURKEY

766

2,4

FRANCE

6 084

2,0

8

ROMANIA

653

2,0

1,9

9

SPAIN

585

1,8

10

VIETNAM

5 777

Country

16 351

1,9

4 553

1,5

478

1,5

878 664

69,7

WORLD TOTAL

307 059

73,7

WORLD TOTAL

32 120

66,4

1 105 937

79,4

N-1*

362 610

84,7

N-1*

32 722

98,2

-227 273

25,87

Annual reduction

-55 551

18,09

-602

1,87

Dec. 2019

%

QUALITY TOP TEN

Annual reduction

ENVIRONMENTAL TOP TEN

(10 countries out of 197) Country

Country

(10 countries out of 167) Dec. 2018

WORLD TOTAL

WORLD 2019

FOOD SAFETY TOP TEN

(10 countries out of 181)

FOOD SAFETY TOP TEN

(10 countries out of 197) Dec. 2019

%

Country

(10 countries out of 167) Dec. 2019

%

Country

1

CHINA

280 386

31,7

1

CHINA

134 926

43,2

1

CHINA

12 144

36,2

2

ITALY

95 812

10,8

2

JAPAN

18 026

5,8

2

INDIA

2 050

6,1

3

GERMANY

47 868

5,4

3

ITALY

17 386

5,6

3

GREECE

2 042

6,1

4

INDIA

34 397

3,9

4

SPAIN

12 871

4,1

4

JAPAN

1 360

4,1

5

INDIA

33 330

3,8

5

UK

11 420

3,7

5

ITALY

1 008

3,0

6

SPAIN

30 801

3,5

6

INDIA

8 486

2,7

6

TAIPEI

882

2,6

7

UK

25 292

2,9

7

GERMANY

8 465

2,7

7

ROMANIA

639

1,9

8

FRANCE

21 696

2,5

8

FRANCE

6 402

2,0

8

TURKEY

635

1,9

9

USA

20 956

2,4

9

SOUTH KOREA

5 698

1,8

9

SPAIN

608

1,8

10

BRAZIL

10

ROMANIA

10

SRI LANK

17 952

2,0

WORLD TOTAL

883 521

68,9

N-1*

878 664

100,55

4 857

0,55

Annual growth

4 658

1,5

WORLD TOTAL

312 580

73,1

N-1*

307 059

101,79

5 521

1,79

Annual growth

568

1,7

WORLD TOTAL

33 502

65,5

N-1*

32 120

104,3

1 382

4,3

Annual growth

Country

35

ENERGY MANAGEMENT TOP TEN

(10 countries out of 160)

(10 countries out of 93)

Dec. 2018

%

Country

Dec. 2018

%

1

CHINA

7 199

22,6

1

GERMANY

6 243

34,6

2

JAPAN

5 093

16,0

2

CHINA

2 364

13,1

3

UK

2 444

7,7

3

UK

1 153

6,4

4

INDIA

2 161

6,8

4

ITALY

1 090

6,0

5

GERMANY

1 057

3,3

5

FRANCE

770

4,3

6

ITALY

1 041

3,3

6

INDIA

674

3,7

7

USA

911

2,9

7

HUNGARY

613

3,4

8

TAIPEI

827

2,6

8

SPAIN

603

3,3

9

NETHERLANDS

788

2,5

9

CZECH REPUBLIC

529

2,9

10

TURKEY

10

726

2,2

293

1,6

WORLD TOTAL

SPAIN

31 910

69,7

WORLD TOTAL

18 059

79,4

N-1*

39 501

80,8

N-1*

22 870

79,0

Annual reduction

-7 591

23,79

-4811

26,64

Annual reduction

INFORMATION SECURITY TOP TEN

ENERGY MANAGEMENT TOP TEN

(10 countries out of 160) Country

(10 countries out of 105)

Dec. 2019

%

Country

Dec. 2019

%

1

CHINA

8 356

23,0

1

GERMANY

5786

31,7

2

JAPAN

5 245

14,4

2

CHINA

2934

16,1

3

UK

2 818

7,8

3

UK

1184

6,5

4

INDIA

2 309

6,4

4

ITALY

1168

6,4

5

ITALY

1 390

3,8

5

FRANCE

812

4,5

6

GERMANY

1 175

3,2

6

INDIA

773

4,2

7

NETHERLANDS

938

2,6

7

SPAIN

625

3,4

8

SPAIN

938

2,6

8

HUNGARY

472

2,6

9

USA

757

2,1

9

TURKEY

306

1,7

10

TURKEY

10

729

2,0

WORLD TOTAL

TURKEY

36 362

67,8

N-1*

31 910

113,95

4 452

13,95

Annual growth

252

1,4

WORLD TOTAL

18 227

78,5

N-1*

18 059

100,93

168

0,93

Annual reduction

Ranking from highest to lowest | *Absolute values and percentages relative to the previous year | Source: ISO Survey

ISO 14001 ENVIRONMENT Especially due to Europe, ISO 14001 has a world recovery, with an increase of 4735 from a global total of 5521 certificates. Asia is still losing certificates, China lost 28950 in the previous year (2018) and loses more 1789 in 2019; Japan loses 1105 certificates joint to those 4770 from 2018. South Korea, Taipei and Singapore are also negative. However there are some countries in an increasing trend, such as India (more 1112), Malaysia (more 171), Thailand (more 157) and Indonesia (more 181). The previous year major falls stopped but there are still some countries with losses though less significant.

In North America, Canada and Mexico only the last recovers from previous losses, with more 248 certificates. Canada has a little decrease loosing 12 and USA loses 242, more than the 1300 from the previous year. USA had a considerable lost in these last years, considering that in had about 6000 certificates. In South America, Brazil was overta­ ken by Colombia with 3071 against the 2969 from Brazil. Argentina, Chile and Peru are growth examples in this area.

Australia growths 279 adding to the 512 from the previous year, New Zealand is still lo­ sing and now with a strong decrease, less 445 certificates, which means that in only two years lost half certified companies.

In Africa there is an inversion, South Africa recovers from the strong losses and has more 94, not enough to recover from the 382 lost in 2018. Other countries as Egypt (+187), Tunisia (+23) or Morocco (+35) complete the positive growth in all of them.

C E R T I F I C AT I O N E V O L U T I O N |

INFORMATION SECURITY TOP TEN

36 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

Mozambique and Angola lose 3 and 5 certificates, Cape Verde doubles, from one to two and Sao Tome and Principe has its first certified company.

Here are presented the 10 main countries in certificates issuing. The leadership is the same; the five first positions are kept with no changes. In this ranking only three Asian countries are in a negative performance: China, Japan and South Korea. India has a strong growth and all the other countries, European countries, growth but in different speeds. As in last year in this top ten are four Asian and six European countries.

ISO 22000 FOOD SAFETY All over the world there is a register of more 1382 certificates finishing the 602 certificates decrease in 2018. In the main countries and regions there is a mixed behaviour.

In Asia, China, Taipei and South Korea decrease though China more significantly, losing 563 registers. Japan keeps its increase as in the previous year, as well as India. In a slow growth are Indonesia, Singapore and Malaysia. Australia and New Zealand lose each one 58 certificates, but their values are not significant in global numbers.

In North America, Mexico still leads and growths, but is the only one. Canada and USA maintain the decrease with less 6 and 44 certificates respectively.

In South America, Argentina leads the group (+46), followed by Colombia and Brazil, only Colombia loses 27 certificates.

In Africa, the leadership is in Egypt with 334 certificates (+38) and South Africa keeps its values. Tunisia and Morocco have a marginal growth.

In PALOP´s is highlighted Mozambique, from one to four certificates, near from Angola which has five, one more than in previous year. Cape Verde and Guinee keep the same certificates that in previous year, Sao Tome and Principe doesn’t have any certified company by this standard.

In the top ten there are almost the same countries that in last year and almost by the same order, the main change is in the last place - Sri Lanka replaces Vietnam.

The leader is China, followed by India and Greece, Japan keeps the fourth position followed by Italy that goes up one position. In this group there are seven growing countries and only three in a decrease trend.

This standard overcome 33500 certificates in a global total.

ISO 27001 INFORMATION SAFETY This year is a recover from the previous one (2018), with minor exceptions. The global total recovers 4452 certificates in a total of 36362, which means a 13,9% growth.

It’s still far from the maximum achieved in 2017, 39501.

USA and Taipei loses 154 and 123 certificates, respectively. China reinforces Asian leadership adding 1157 certificates. The remaining countries in this region are also increasing. The following positions are occupied by Japan and India.

Australia and New Zealand are both growing in a total of 325 and 39 certificates for each one.

In America, USA still falls but Canada and Mexico return to growth with more 30 and 34 certificates for each. Colombia keeps the leadership with 189, added more 43 certificates. Only Argentina loses 10 certificates.

In Africa the two main countries are South Africa and Nigeria are both growing, the first to 72 and the second to 55 registers this year. Egypt loses three certificates.

In PALOP’s Angola and Cape Verde have 2 and 4 certificates, the other ones don’t have any register.

Among the top ten, only USA decreases. In the first four positions are the same than in last year, all in a growing mode, Italy changes with Germany and comes to the middle of the chart. In the tenth position appears Turkey.

In this ranking there is a strong presence of Asian and European countries, the exception is USA.

37 C E R T I F I C AT I O N E V O L U T I O N |

ISO 50001 ENERGY The newest standard, ISO 50001 has a great European implementation. After the big decrease from the last year there is a little recovery of 168 certificates, which happens everywhere. In Asia, China enhances its certificates number with more than five hundred. By the other way the biggest country in certificates number, Germany reduces almost the same number – 457.

India growths with more 99 certificates, but the biggest Asian countries have small increase or even a decrease, as presented in South Korea or Taipei. In North America the three referred countries have a slight decrease, between 6 and 9 certificates but that’s a continued loss which already came from the previous year. USA leads with 50 certificates. In the rest of America, Brazil leads with more eleven certificates, almost all countries increase exception made to Peru which loses 1 certificate.

In Africa this standard is residual, only Egypt deserves a reference with 50 certificates, five more than before. PALOP’s don’t have any certificate by this standard.

In top ten, eight countries increase while the other two decrease. Germany keeps its leadership though with a decrease in certificates number, and Hungary falls one position. Bulgaria comes to the last position while Czech Republic goes out from this ranking. These ten countries are 78,5% from the global total of issued certificates.

EUROPE ISO 9001 QUALITY After some decreasing years, Europe returns to growth. This year has more 10797 certificates, being the great responsible for the global increase that achieved half of this number. In the last years, Europe lost about 170000 certificates. Nowadays the universe of certificates companies in Europe is 353442 according to the last ISO Survey. This value is still short when compared to its maximum achieved in 2010 with 530000 certificates.

The accounting issues reported by ISO in 2018 may be responsible by some of those differences being assumed that was a number inflation in previous years and those now are nearer to the reality.

In 2016 Italy had 150000 certificates, in 2019 has 95812. In a general way we may say that Europe has reduced the number of certified companies in the last years. There are still various behaviours because some countries continued reducing, as Belgium, Netherlands, UK, Sweden and Portugal, while others as German, Austria, Denmark, Spain, France, Ireland or Poland are already in an increasing trend. European certification represents 40% in a global total.

This year the analysed countries are Cyprus (778) and Greece (6570). Both have an increase trend in ISO 9001. The year before, Cyprus reported 727, a growth of 51 certi­ ficates. Greece increased 405 certificates, passing from 6165 to 6570 registers presented in this Survey.

Top ten is leaded by Italy (87794) since the beginning of this ranking, and g ro w s a g a i n a b o u t 8 0 0 0 c e r t i f i c a t e s what didn’t happen for some time.

It’s followed by Germany (47868) with a slight increase that doesn’t compensate the previous losses. In the third place is Spain (30801) far from the UK its follo­ wer. In a decreasing mode are only UK and Netherlands occupying the tenth position. Switzerland is the only non-EU country in this list, in the ninth position with a direct entry.

38

EUROPE 2018

C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

QUALITY TOP TEN

ENVIRONMENTAL TOP TEN

(10 countries out of 49) Country

Dec. 2018

%

Country

(10 countries out of 49) Dec. 2018

%

Country

Dec. 2018

%

1 912

19,8

1

ITALY

87 794

25,6

1

ITALY

15 118

15,5

1

GREECE

2

GERMANY

47 482

13,9

2

SPAIN

12 198

12,5

2

ITALY

937

9,7

3

SPAIN

29 562

8,6

3

UK

11 201

11,5

3

TURKEY

766

7,9

4

UK

26 434

7,7

4

GERMANY

8 028

8,2

4

ROMANIA

653

6,8

5

FRANCE

21 095

6,2

5

FRANCE

6 084

6,2

5

SPAIN

585

6,1

6

CZECH REPUBLIC

11 740

3,4

6

ROMANIA

4 553

4,7

6

RUSSIA

474

4,9

7

POLAND

11 294

3,3

7

CZECH REPUBLIC

4 266

4,4

7

POLAND

469

4,9

8

ROMANIA

9 299

2,7

8

SWEDEN

3 598

3,7

8

NETHERLANDS

396

4,1

9

TURKEY

7 988

2,3

9

POLAND

2 921

3,0

9

BULGARIA

324

3,4

10

NETHERLANDS

7 841

2,3

10

TURKEY

2 521

2,6

10

PORTUGAL

301

3,1

EUROPE TOTAL (100%)

342 645

76,0

EUROPE TOTAL (100%)

97 864

72,0

EUROPE TOTAL (100%)

9 665

70,5

N-1*

389 485

88,0

N-1*

112 790

86,8

N-1*

10 342

93,5

Annual reduction

-46 840

12,03

Annual reduction

-14 926

13,23

-677

6,55

Country

Dec. 2019

%

QUALITY TOP TEN

EUROPE 2019

FOOD SAFETY TOP TEN

(10 countries out of 49)

ENVIRONMENTAL TOP TEN

(10 countries out of 49) Country

Annual reduction

FOOD SAFETY TOP TEN

(10 countries out of 49)

Dec. 2019

%

Country

(10 countries out of 49) Dec. 2019

%

1

ITALY

95 812

27,1

1

ITALY

17 386

17,0

1

GREECE

2042

20,0

2

GERMANY

47 868

13,5

2

SPAIN

12 871

12,6

2

ITALY

1008

9,9

3

SPAIN

30 801

8,7

3

UK

11 420

11,1

3

ROMANIA

639

6,3

4

UK

25 292

7,15

4

GERMANY

8 465

8,3

4

TURKEY

635

6,2

5

FRANCE

21 696

6,1

5

FRANCE

6 402

6,2

5

SPAIN

608

6,0

6

CZECH REPUBLIC

12 439

3,5

6

ROMANIA

4 658

4,5

6

POLAND

532

5,2

7

POLAND

11 460

3,2

7

CZECH REPUBLIC

4 409

4,3

7

FRANCE

503

4,9

8

ROMANIA

9 506

2,7

8

POLAND

3 766

3,7

8

RUSSIA

450

4,4

9

SWITZERLAND

7 768

2,2

9

SWEDEN

2 989

2,9

9

GERMANY

436

4,3

10

NETHERLANDS

10

HUNGARY

2 547

2,5

10

NETHERLANDS

102 599

73,02

97 864

104,84

4 735

4,84

7 455

2,1

EUROPE TOTAL (100%)

353 442

76,4

N-1*

342 645

103,15

Annual growth

10 797

3,15

EUROPE TOTAL (100%) N-1* Annual growth

EUROPE TOTAL (100%) N-1* Annual growth

399

3,9

10 217

70,98

9 665

105,71

552

5,71

Country

39

ENERGY MANAGEMENT TOP TEN

(10 countries out of 49)

(10 countries out of 41)

Dec. 2018

%

Country

Dec. 2018

%

GERMANY

6 243

46,1

1

UK

2 444

20,3

1

2

GERMANY

1 057

8,8

2

UK

1 153

8,5

3

ITALY

1 041

8,6

3

ITALY

1 090

8,0

4

NETHERLANDS

788

6,5

4

FRANCE

770

5,7

5

SPAIN

726

6,0

5

HUNGARY

613

4,5

6

TURKEY

707

5,9

6

SPAIN

603

4,5

7

POLAND

700

5,8

7

CZECH REPUBLIC

529

3,9

8

ROMANIA

585

4,8

8

TURKEY

293

2,2

9

CZECH REPUBLIC

543

4,5

9

AUSTRIA

237

1,7

10

HUNGARY

484

4,0

10

IRELAND

197

1,5

EUROPE TOTAL (100%)

12 031

75,4

93

EUROPE TOTAL (100%)

13 551

86,6

N-1*

14 605

82,4

N-1*

19 024

71,2

Annual reduction

-2 574

17,62

-5473

28,77

Annual reduction

INFORMATION SECURITY TOP TEN

ENERGY MANAGEMENT TOP TEN

(10 countries out of 47) Country

(10 countries out of 40)

Dec. 2019

%

Country

Dec. 2019

%

1

UK

2 818

20,6

1

GERMANY

5 786

44,5

2

ITALY

1 390

10,2

2

UK

1 184

9,1

3

GERMANY

1 175

8,6

3

ITALY

1 168

9,0

4

RUSSIA

938

6,8

4

FRANCE

812

6,3

5

SPAIN

938

6,8

5

SPAIN

625

4,8

6

TURKEY

729

5,3

6

HUNGARY

472

3,6

7

ROMANIA

654

4,8

7

TURKEY

306

2,4

8

POLAND

652

4,8

8

BULGARIA

252

1,9

9

HUNGARY

554

4,0

9

CZECH REPUBLIC

241

1,9

10

CZECH REPUBLIC

10

AUSTRIA

462

3,4

EUROPE TOTAL (100%)

13 698

75,3

N-1*

12 031

113,86

1 667

13,86

Annual growth

C E R T I F I C AT I O N E V O L U T I O N |

INFORMATION SECURITY TOP TEN

236

1,8

EUROPE TOTAL (100%)

13 001

85,2

N-1*

13 551

95,94

-550

4,06

Annual reduction

Ranking do maior para o menor | *Valores absolutos e percentuais relativos ao ano anterior | Fonte: ISO Survey

ISO 14001 ENVIRONMENT Europe returned to growth and to 100000 certificates. Global increase is almost exclusively made by European certificates that grows above average which are 32,8% from global total. The increasing is present in several European countries but there isn’t an explosive growing. There are still countries in a decrease trend, such as Austria, Belgium, Netherlands, Sweden and Portugal which has a significant decrease. On the other hand Italy has more 2268, Spain more 673, Germany more 472, France more 318, or Poland with more 845 certificates. Cyprus has more 223 and Greece more 1542, in the previous year Cyprus had 216 and Greece 1415. In this ranking only Sweden falls one position. Italy (17386) is the leader followed

by Spain, the positions from the previous year are kept, and the last one is Hungary.

40 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

ISO 22000 FOOD SAFETY Greece is the European country with more issued certificates ISO 22000, with almost 20% from the total when the top ten is ana­ lysed. The global growth is replied in Europe, with an increase of 552 certificates in a year. France (+363) and Germany (+179) are responsible for European growth though there are other countries increasing but in a slow mode. In a negative trend are highlighted Belgium, Czech Republic, Romania and Sweden that lost some certificates. Cyprus has a slight increase, more two certifi­ cates. As referred, Greece leads with 2042 certifi­cates, the double of the second country, Italy and with even a bigger distance from Romania, in the third position with 639 certificates. Spain maintains the fifth position and Netherlands closes the ranking with more three certificates, though before was in the eighth position. Portugal added five certificates (306), but not enough to keep the tenth place.

ISO 27001 INFORMATION SAFETY In this standard World and Europe returned to growth that was interrupted the year before. The global growth is about 13,9% and European is about 13,8%. On the analysis just a few countries are in a decrease trend: Poland decreases 48, Austria 76 and Czech Republic 81 certificates. In an increasing trend are highlighted UK and Italy with a similar growth, +374 and +349 respectively.

Portugal recovers from the losses with more 36 certificates in a total of 121. The implementation of this standard has as major purpose the safety information which is so important to be implemented in the companies and organisations to create trustful security protocols. The leader of this ranking is UK, followed by Italy which overcomes Germany; the other positions have no great changes: Czech Republic is overcome by Hungary and goes to the last position.

Greece has a very positive performance by adding 96, in a total of 336 certificates however doesn’t make part of this ranking.

ISO 50001 ENERGY For the second consecutive year, Europe is falling and decreased 550 registers. In numerical analysis by countries is verified that the biggest fall is from Germany, a decrease of 457 certificates. Czech Republic and Hungary have also a nega­ tive performance with less 288 and 141 respectively. Portugal has this trend too, more than halved certificates that had before. There are some European countries that grow but in a small number of certificates: France adds more 42, Spain 22 and Italy 78 certificates. European share in ISO 50001 is very significant, superior to 70%. In the ten main countries, there are some changes; the leader is Germany, followed by the UK in a large distance; Italy is in the third position, that is to say the same top position that in the previous year.

NATIONAL CONTEXT ISO 9001 QUALITY In 2014 this standard had about 8000 certificates. Five years later has 6623. The fall is continued and significant, last year decreased 527 already added by those 500 from 2019. However may have been some accounting errors by ISO there is a great decrease in number of certificates in Portugal and the negative trend continues. Nowadays that can’t be justified by the economic crisis, because last

TÍTULO DD CAPÍTULO |

41

42 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

years the decrease continued and there was no economic contraction. Portugal is in a counter cycle trend, though Europe and the rest of the world are growing. The percentage in Portugal has a decrease of 7,5% repre­s enting 0,69% in the global total and 1,7% in Europe.

ISO 14001 ENVIRONMENT As in the previous standard, the fall in ISO 14001 in Portugal is also significant, with less 469 certificates. In 2018 was also signi­ ficant with fewer 93 certificates. This is a continuous decrease in the last three years.

Portugal had fallen below 1000 certificates, with a total of 913. The percentage fall is 33,9% comparing to the European growth of 4,8%, it represents now 0,29% in global total (was 0,45%) and 0,89% in Europe (was 1,4% the year before), falls from the 17th position to the 26th.

ISO 22000 FOOD SAFETY In this standard the international overview changed, in the previous GEC edition was referred that the global trend was negative, this year is the opposite, the global total increased as well as Europe that also increased 552 certificates, and Portugal contributed with more 5. In this standard Portugal has reported decreasing as well as increasing years. However the general trend is an increase of the number of certified companies which is very important when talking about Food safety. The increase of 5 certificates wasn’t enough to keep the 10th place which was conquered before, falling to the 13th position. In Europe Portugal has 2,99% and in the global total 0,91%.

No. CERTIFICATES ISSUED / No. COMPANIES REGISTERED (INE) PER NUT II

COMPANIES TOTAL

COMPANIES WITH 10 OR MORE EMP.

ISSUED CERTIFICATES*

% OF CERTIFICATES/ VS COMPANIES WITH MORE THAN 10 EMP.

% OF CERTIFICATES BY NUT II

NORTH

431 048

18 843

3 410

18,10

34,66

CENTRE

264 492

9 618

3 014

31,34

30,63

LISBON

366 627

12 851

2 761

21,48

28,06

ALENTEJO

86 098

2 523

288

11,41

2,93

ALGARVE

73 637

2 473

129

5,22

1,31

ARAzores

28 387

891

142

15,94

1,44

ARMadeira

27 875

1 026

95

9,26

0,97 100,00

TOTAL

1 278 164

48 225

9 839

20,40

N - 1**

1 242 693

45 940

10 111

22,01

35 471

2 285

-272

-1,46

DIFFERENTIAL

Source: INE and certifying bodies * By Standards ISO 9001/14001/OHSAS/NP4397/ISO 22000/HACCP/ISO/TS/SA8000/NP4469/NP4457 (IDI) **Previous year's numbers

EMPLOYMENT AND TURNOVER VARIABLES BY NUTS II REGIONS (thousands of euros)

NORTH

VOL. EMPLOYMENT

BY REGION

VOL. EMPLOYMENT WITH 10 OR MORE EMPLOYEES

%

TURNOVER

COMPANIES WITH 10 OR MORE EMPLOYEES

%

1 369 856

745 955

54,45

111 957 602 569

82 245 366 234

73,46

CENTRE

738 063

355 752

48,20

66 274 908 188

47 068 720 629

71,02

LISBON

1 416 153

909 074

64,19

180 549 281 866

145 169 220 143

80,4

ALENTEJO

211 466

85 104

40,24

17 747 301 008

11 677 117 851

65,8

ALGARVE

180 649

74 942

41,48

9 736 376 253

5 707 518 436

58,62

ARAzores

69 895

32 338

46,27

5 305 531 780

3 865 086 419

72,85

ARMadeira

74 369

36 152

48,61

5 108 489 205

3 438 761 933

67,31

TOTAL

4060451

2 239 317

55,15

396 679 490 869

299 171 791 645

75,42

N-1*

3892218

2 121 579

54,51

371 477 802 487

280 736 913 309

75,57

168 233

117 738

0,64

25 201 688 382

18 434 878 336

-0,15

DIFFERENTIAL

*Previous year's numbers | Source: INE

43 C E R T I F I C AT I O N E V O L U T I O N |

ISO 27001 INFORMATION SAFETY 2019 ISO Survey presents a global increase with a two digits growth. This is a recovery from last year, in Portugal there is an increase of 36 certificates which is significant and allows recove­r ing from the losses. The percentage share increases to 0,33% in a global context and 0,88% in Europe. The growth in this standard is positive to companies, because safety information is one of the companies’ big assets.

ISO 50001 ENERGY Portugal follows the European trend and decreases significantly in this standard.

The decrease of 24 certificates means a fall of 45% - had 53 and now has 29 re g i ste rs . I t ’s n o t ex p e c te d t h a t t h i s standard should be very representative in Portuguese companies but this is a worrying drop. After some increasing years, doubled the number in the last three years, this sharp drop wasn’t expected. Energy has the capacity to keep the increasing rhythm from the previous years, so we have to wait for the next year results to better understand this standard trend. European share is 0,22% and global is 0,16% almost half in comparison to last year.

PORTUGUESE ECONOMICAL CONTEXT Instituto Nacional de Estatística (INE) is the entity that provides the data used in the analysis of Portuguese economic fa­ bric divided by five continental regions a n d t w o i n s u l a r. I n e a c h o n e i s a n a lysed the number of companies, turno-

ver and employment variables as well as the annual change according to NUT II. Last avai­l able data is from 2018, is also through INE that are collected data to calculate the number of companies with more than ten workers, which are statistically significant to this study.

Certifying companies acting in Portugal have provided (until 31st December 2019) the data of the number of certified companies, however, as in previous editions we have alerted to the risk created by the variety and quantity of information and by the number of sources that provide this information that we make efforts to minimize. If the lists provi­ ded by the certifiers were received all at the same time that would be easier.

The information provided to ISO Survey and to GEC is made in different times, so we recommend that data should be read individually avoiding its crossing.

S ta n d a rd i s a t i o n b e n e f i t s a l l re a d e rs , entrepreneurs and Quality technicians as well as a large academic group that use GEC as a free public service in their needed search for information to their academic works.

Data provided by INE, prove that employment and companies’ creation, as the business increase is a reality as also was in 2017. The number of companies passed from 1242693 to 1278168, meaning more 35471. At the same time were created 168233 new jobs adding to those 187000 from the year before. In companies with 10 or more employees the number was about 18000 nationally distributed. The volume of employment has also increased in all regions, in companies with ten or more employees there is also a positive balance, from 45940 to 48225, more 2285 companies. These numbers confirm the recent year’s trend coming closer to those 50000 that have existed. Presented numbers clearly show that Portugal is a country of micro and small enterprises where the policies to create employment are late in arriving.

44

14 073 14 750 15 655

20000

10000

ISO 9001

2017

4 145 4 735 5 504

ISO 14001

2018

OHSAS 18001

HACCP

261 283 247

69 82 69

130 146 157

377 388 349

ISO 22000

77 78 68

0

812 944 909

5000 1 461 1 446 1 479

Two types of charts are presented with variables in the number of companies, turnover, total employment and number of certificates in each region.

NUT’s regions is used to regional distribution and is applied a filter to calculate companies with ten or more employees. From a total of 1278164 we come to 48225 companies, a strong reduction as referred. This filter has as goal the definition the potential of certifiable companies in national economy. In this case are found 48225 companies more 285 facing previous year, so certifiers have still a long way to go to expand the number of certified companies. Are also presented two charts to verify the main values and trends related to a large group of standards where are included the principal existing whether are from ISO or from other entities. The goal is to analyse and characterise without individually identify the certifying companies but only the number of issued certificates by each standard. Unfortunately one of the certifiers company didn’t send updated data not allowing the presentation of total number of certificates issued in Portugal in 2019. These gathered data are unique and required by several

9 928 10 015 10151

15000

6 741 6 648 6 873

C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

CHART 1 Evolution of the Number of Certificates issued by the standard indicated

ISO/TS SA8000/ NP 4457 /NP4469 (IDI)

Total Parcial

Outros*

Total Geral

2019

* Other standards not shown in this chart, certified products and services

entities along the year. We are certain that certifier companies profit with this partnership that has been made for the last 15 years.

T h e s e t wo c h a r t s p re s e n t t h e Po r t u guese universe of certificates in number of certificates related to management systems, products and services.

There is a mixt trend in the standards as was already in the previous year. The two main standards (Quality and Environment) are growing now after losing certificates in the last years, especial-

ly Quality. The other standards have a small decrease, but ISO 9001 (Quality) is still the most used by Portuguese companies. It’s responsible for 67% of the total, followed by Environment that has 14,57%. OHSAS with ISO 45001, which are grouped in these charts, present a little decrease contrary to the trend.

These three standards are responsible for 90% of the total issued certificates, so their influence in eco­n omy is always relevant. The reduction in Quality certi­ fication that has happened in the last

45 C E R T I F I C AT I O N E V O L U T I O N |

CHART 2 Evolution of the No. of Certificates issued per standard/year in percentage (%)

67,7

67,9

70

66,38

80

60 50 40

2017

years is concerning because is linked – more than any other standard – to companies economic exchanges, exports and internationalisation.

The other standards, certified products and services that are marked in the chart as “Others” are the ones with the main increase as already was last year. It has a growth of 769 adding to those 677 previously registered, exceeding 5000. This performance also contributes to the total growth. Finally the reminder that in GEC aren’t counted companies with certifi-

ISO 14001

2018

OHSAS 18001

ISO 22000

2019

cates issued in other countries as well as in PALOP’s, though these last ones are a potential market to Portuguese certifier companies which profit from the know how to successfully develop internationalisation strategies, being the responsible for the most number of issued certificates in these countries.

HACCP

ISO/TS

SA8000/ /NP4469

2,43

2,8

2,63

0,68

0,8

0,7

1,5

1,54

1,3

0,8

0,67

3,88

3,44

3,8

ISO 9001

0,78

0

9,4

10

8,95

8,18

14,57

14,72

20

14,44

30

NP 4457 (IDI)

C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

46

GENERAL INFORMATION

CERTIFICATION IN THE EUROPEAN UNION

COUNTRY

POLITICAL SYSTEM

Germany

Federal Republic

Austria

Federal Republic

Belgium

Federal parliamentary government (constitutional monarchy)

Germany*| Austria*| Belgium* | Bulgaria| Cyprus*| Croatia| Denmark | Slovakia*| Slovenia*|Spain*| Estonia* | Finland*|France*| Greece*| Hungary | Ireland*| Latvia*| Lithuania*| Luxembourg* | Malta*| Netherlands*| Poland| PORTUGAL* | United Kingdom| Czech Republic| Romania | Sweden.

Bulgaria

Parliamentary democracy

Cyprus

Republic

Croatia

Republic

Denmark

Constitutional monarchy

Slovakia

Parliamentary democracy

* Countries joined monetary union (Euro)

Eslovenia

Parliamentary democracy

SPAIN

Parliamentary monarchy

ESTONIA

Parliamentary Republic

FINLAND

Republic

FRANCE

Republic

GREECE

Parliamentary Republic

HUNGARY

Parliamentary democracy

IRELAND

Republic, parliamentary democracy

ITALY

Republic

LATVIA

Parliamentary democracy

LITHUANIA

Parliamentary democracy

LUXEMBOURG

Constitutional monarchy

MALTA

Republic

NETHERLANDS

Constitutional monarchy

POLAND

Republic

PORTUGAL

Republic, parliamentary democracy

MEMBER NATIONS

I

n this GEC edition the countries analysed are Cyprus, one of the smallest European countries, with only 9 Km 2, and Greece, with 131 Km 2 a little bigger than Portugal.

Greece is composed by a continental part and a large group of islands (more than 2000), the most uninhabited. Greece may be considered as a medium European country which economic rankings are about the 50th position. With more or less 11 million people, its capital is Athens where, and in its surroundings, live about 3 million people. It borders with Albany, Bulgaria, Macedonia and Turkey.

This old country has been through severe economic difficulties which led to three financial rescue programs that have demanded a lot of sacrifices from the people. Greece economy is very dependent on services, mainly tourism – is one of the European countries that receives a larger number of tourists. It has also a powerful naval sector with great shipyard and one of the bigger fleets of merchant ships.

UNITED KINGDOM Constitutional monarch CZECH REPUBLIC

Parliamentary democracy

ROMANIA

Republic

SWEDEN

Constitutional monarchy

BORDERS

CURRENCY

German

Berlin 4 million

82,8

357

Austria, Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic, Switzerland

Euro

German, Slovenian, Croatian, Hungarian

Vienna 1.7 million

8,6

84

Germany, Slovakia, Slovenia, Hungary, Italy, Czech Republic, Switzerland, Liechtenstein

Euro

Flemish, French, German

Brussels 2.0 million

11,5

30

Germany, France, Luxembourg, Netherlands

Euro

Bulgarian

Sofia 1.2 million

7,1

110

Greece, Macedonia, Romania, Serbia, Turkey

Bulgarian LEV (BGN)

Greek, Turkish

Nicosia 251 thousand

1

9

No land borders

Euro

Croatian

Zagreb 687 thousand

4,2

56

Bosnia and Herzegovina, Hungary, Serbia, Montenegro, Slovenia

Croatian Kuna (HRK)

Danish

Copenhagen 1.2 million

5,7

43

Germany

Danish krone (DKK)

Slovak

Bratislava 401 thousand

5,4

49

Austria, Hungary, Poland, Czech Republic, Ukraine

Euro

Slovenian

Ljubljana 279 thousand

2,1

20

Austria, Croatia, Italy, Hungary

Euro

46,7

505

Andorra, France, Gibraltar, Morocco, Portugal

Euro

OFFICIAL LANGUAGE

Castilian, Aranese, Catalan, Galician, Madrid Basque, Valencian 6.1 million Estonian

Tallinn 391 thousand

1,3

45

Latvia, Russia

Euro

Finnish, Swedish, Sami

Helsinki 1.1 million

5,5

338

Norway, Sweden, Russia

Euro

French

Paris 10.8 million

66,9

643

Andorra, Belgium, Germany, Italy, Luxembourg, Monaco, Spain, Switzerland

Euro

Greek

Athens 3.0 million

11,2

131

Albania, Bulgaria, Macedonia, Turkey

Euro

Hungarian

Budapest 1.7 million

9,7

93

Austria, Croatia, Slovakia, Slovenia, Romania, Serbia, Ukraine

Hungarian Forint (HUF)

Irish, English

Dublin 1.1 million

4,8

70

United Kingdom

Euro

Italian

Rome 3.7 million

59,4

301

Austria, France, San Marino, Switzerland, Slovenia, Vatican City

Euro

Latvian

Riga 621 thousand

2

65

Belarus, Estonia, Lithuania, Russia

Euro

Lithuanian

Vilnius 517 thousand

2,9

65

Belarus, Latvia, Poland, Russia

Euro

Luxembourgish, French, German

Luxembourg 107 thousand

0,5

2,5

Germany, Belgium, France

Euro

Maltese, English

Valletta 197 thousand

0,4

0,3

No land borders

Euro

Dutch, Frisian

Amsterdam 810 thousand

17,1

41

Germany, Belgium

Euro

Polish

Warsaw 1.7 million

38,3

313

Belarus, Czech Republic, Lithuania, Russia, Germany, Ukraine, Slovakia

Polish Zloty (PLN)

Portuguese, Mirandese

Lisboa 2,8 million

10,3

92

Spain

Euro

English, Ulster Scots, Irish, Scottish Gaelic, Scots, Welsh, Cornish

London 10.3 million

66,2

242

Ireland

Pound Sterling (GDP)

Czech

Prague 1.3 million

10,6

79

Germany, Austria, Slovakia, Poland

Czech Koruna (CZK)

Romanian

Bucharest 1.8 million

19,7

237

Bulgaria, Hungary, Moldova, Serbia, Ukraine

Romanian Leu (RON)

Swedish

Stockholm 1.4 million

10

450

Finland, Norway

Swedish Krona (SEK)

C E R T I F I C AT I O N I N T H E E U R O P E A N U N I O N |

SURFACE TOTAL POPULATION - Thousand km2 Millions (Approx.)

(Approx.)

47

Source Fonte: CIA World Factbook, European Central Bank CAPITAL Metropolitan Area (INHABITANTS)

ECONOMIC FIGURES COUNTRY

EXPORTATIONS

MAIN EXPORT PARTNERS

GERMANY

Mechanical and electrical machinery and equipment, motor vehicles and other land vehicles, pharmaceutical products, optical and photographic equipment and instruments

USA 8,6%; France 8,0%; China 7,1%; Netherlands 6,4%

AUSTRIA

Machinery, mechanical and electrical equipment, automobiles and other land vehicles, pharmaceutical products, plastics and articles

Germany 29.0%; USA 6.1%; Italy 6.1%; Switzerland 5.1%

BELGIUM

Motor vehicles and other land vehicles, pharmaceuticals, mineral fuels and oils, organic chemicals, plastics and articles thereof

Germany 17,8%; France 14,4%; Netherlands 12,2%; UK 8,0%

BULGARIA

Electrical machinery and equipment, mineral fuels and oils, mechanical machinery and equipment, copper and articles thereof, cereals

Germany 13,6%; Italy 9,2%; Romania 8,8%; Turkey 8,0%

CYPRUS

Comb. and mineral oils, pharmaceutical prod. Dairy products, poultry eggs and natural honey, salt, Sulphur

Greece 12.6%; UK 7.8%; Libya 7.7%; Israel 6.0%

CROATIA

Mineral fuels and oils, machinery and mechanical and electrical equipment, pharmaceutical products, wood, charcoal and wood products

Italy 13.7%; Slovenia 12.5%; Germany 11.8%; Bosnia and Herzegovina 9.2%

DENMARK

Mechanical and electrical machinery and equipment, pharmaceutical products, mineral fuels and oils, optical instruments and devices

Germany 14,3%; Sweden 10,7%; United Kingdom 7,4%; Norway 5,8%

SLOVAKIA

Cars and other land vehicles, machinery and electrical and mechanical equipment, cast iron, iron and steel, mineral fuels and oils

Germany 21.9%; Czech R. 11.9%; Poland 7.7%; France 6.1%

SLOVENIA

Automobiles and other land vehicles, electrical and mechanical machinery and equipment, pharmaceutical products, plastics and articles thereof

Germany 19.3%; Italy 10.4%; Austria 7.4%; Croatia 7.3%

SPAIN

Motor vehicles and other land vehicles, machin. and mechan. equip., mineral fuels and oils, elect. machin. and equip., plastics and articles thereof

France 15,4%; Germany 11,0%; Italy 8,2%; Portugal 7,6%

ESTONIA

Electrical machinery, apparatus and materials, wood, charcoal and wood products, mineral fuels/oils, machinery, apparatus, mechanical appliances, furniture, mattresses, cushions and similar

Sweden 16.9%; Finland 15.1%; Russia 9.3%; Latvia 8.7%

FINLAND

Machinery and mechanical and electrical equipment, paper and pulp, fuels and mineral oils, motor vehicles and other vehicles

Germany 14,0%; Sweden 10,2%; Netherlands 6,7%; USA 6,5%

FRANCE

Machinery and mechan. appliances, aircraft and other aerial equip., motor vehicles and other land vehicles, elect. machin. and equip., pharmac. products

Germany 14.8%; Spain 7.7%; Italy 7.6%; USA 7.3%

GREECE

Fuels and mineral oils, aluminium and articles thereof, machinery and mechanical equip., pharm. products, plastics and articles thereof

Italy 10.6%; Germany 7.1%; Turkey 6.8%; Cyprus 6.5%

HUNGARY

Electrical machinery and equip., mechanical machin. and equip., motor vehicles and other land vehicles, pharmac. prod., plastics and articles thereof

Germany 27.5%; Romania 5.0%; Slovakia 4.9%; France 4.8%

IRELAND

Pharmaceutical products, organic chemicals, optical and photog. instrum. and apparatus, electrical machinery and equip., perfume and cosmetic products

USA 27.1%; UK 11.8%; Belgium 10.9%; Germany 8.2%

ITALY

Mechanical machin. and equip., motor vehicles and other land vehicles, electrical machinery and equip., pharmac. products, plastics and articles thereof

Germany 12.5%; France 10.3%; USA 9.1%; Spain 5.2%

LATVIA

Wood, charcoal and wood products, electrical machin. and equip., mechanical machinery and equip., vehicles and transport equip., fuel and mineral oils

Lithuania 18.3%; Estonia 12.2%; Russia 7.6%; Germany 7.2%

LITHUANIA

Mineral fuels and oils, mechan. machin. and equip., furniture, medical furniture, mattresses, etc., elect. machin. and equip., plastics and articles thereof

Russia 13.5%; Latvia 9.9%; Poland 9.1%; Germany 7.7%

LUXEMBOURG

Machinery and mechanical equip., iron and steel, plastic and articles thereof, motor vehicles and other land vehicles, articles of cast iron, iron and steel

Germany 26.9%; France 14.8%; Belgium 11.7%; Netherlands 5.7%

MALTA

Pharmaceutical products, electrical machin. and equip., fish and crustaceans, molluscs, etc., mineral fuels and oils, aircraft and other aerial equip.

USA 27,3%; Germany 13,9%; France 8,3%; Singapore 5,6%

NETHERLANDS

Mechanical machinery and equip., elect. machin. and equip., fuel and mineral oils, etc., pharmaceutical products, optical and photographic equip. and instal.

Germany 22.5%; Belgium 10.5%; UK 8.7%; France 8.5%

POLAND

Mechanical and electrical machin. and equip., motor vehicles and other land vehicles, furniture, medical and surgical furn., etc., plastics and articles thereof

Germany 27,0%; UK 6,6%; Czech R. 6,5%; France 5,5%

PORTUGAL

Machinery and appliances, vehicles and other transport material, base metals, plastics and rubber, mineral fuels

Spain 25.3%; France 12.7%; Germany 11.5%; UK 6.3%

UNITED KINGDOM

Machinery and mechanical equip., cars and other land vehicles, pearls, precious stones and metals, mineral fuels and oils, pharmac. products

USA 13,4%; Germany 9,6%; Netherlands 6,8%; France 6,5%

CZECH REPUBLIC

Motor vehicles and other land vehicles, machinery and mechanical and electrical equip., articles of iron or steel, plastics and articles thereof

Germany 32.6%; Slovakia 7.7%; Poland 6.0%; France 5.1%

ROMANIA

Electrical and mechanical machin. and equip., motor vehicles and other land vehicles, furniture, medical and surgical furniture, etc., mineral fuels and oils

Germany 23.0%; Italy 11.3%; France 6.8%; Hungary 4.7%

SWEDEN

Machinery and mechanical equipment, motor vehicles and other vehicles electrical machinery and equipment, fuels and mineral oils, paper and minerals, paper and pulp

Germany 10.7%; Norway 10.1%; Finland 6.9%; Denmark 6.8%

48 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

In ISO 9001/14001 certification ranking, Greece is in the 14th place among the 28, remembering that UK is still considered in these analyses, though officially has left EU in January 2021. Greece certification performance in this last years had highs and lows, 2019 was a year of rising with an increase of 532 certificates, that means 7,02%. In these two standards the total number of issued certificates is 8112, overcoming Portugal which usually have similar results whether in certificates number or in ranking position.

Cyprus is in Mediterranean Sea, a small island around 1million people, which capi­ tal is Nicosia. Its economy is based essentially in financial services, tourism and maritime industries. In global competitiveness is in the 54th place, according to 2020 Doing Business, among 190 countries. It´s a member of EU since 2004 and had joined Euro.

In the number of issued certificates is in the 26th position in 28, in the standards ISO 9001/14001 the certification is in a decreasing trend but recovering in 2019.

The number of certificates is one of the smaller in Europe, 1001, also due to its little territory.

MAIN IMPORT PARTNERS

MAJOR INDUSTRIES

Machinery, electric machines, automobiles, transport equipment, pharmaceutical products

China 9,7%; Netherlands 8,1%; France 6,0, USA 5,9%

Iron and steel industry, coal, cement, chemicals, motor vehicle manufacturing, electronics, food supply, shipbuilding, textile industry

Machinery and equipment, vehicles, chemicals, metal

Germany 41,3%; Italy 5,7%; Switzerland 5,5%; Czech Republic 4,4%

Construction, machinery, vehicles and parts, food products, metals, chemicals

Automobiles and other terrestrial vehicles, fuels, pharmaceutical products

Netherlands 17,9%; Germany 13,0%; France 9,4% USA 6,9%

Manufacture of engineering and metal products, assembly of vehicles, transportation equipment and manufacture of scientific instruments

Machinery and equipment, steel and minerals, chemical products and plastics, fuels, raw-materials

Germany 13,1%; Russia 8,9%; Italy 7,9%; Romania 6,9%

Electricity, gas, water, food, tobacco, machinery and equipment, metals, chemicals

Fuels and mineral oils, ships, automobiles and other terrestrial vehicles

Greece 21,3%; Germany 16,7%; Italy 6,7%; UK 6,4%

Tourism industry, food industry and food processing, cement and plaster production, ship repair and remodeling, textile industry

Fuels and mineral oils, machinery , mechanical and electrical equipment

Germany 16,2%; Italy 12,5%; Slovenia 10,9% Austria 8,0%

Chemicals and plastics, machinery and tools, metal and electronic products, aluminum, paper

Machinery and mechanical equipment, electrical machines, automobiles and transportation material, Fuels and mineral oils

Germany 14,3%; Sweden 10,7%; UK 7,4%; Norway 5,8%

Iron and steel production, non-ferrous metals, chemicals, food processing, machinery and transport equipment, textiles and clothing

Machinery and electrical equipment, Automobiles and other terrestrial vehicles, machinery and electrical equipment

Germany 20,2%; Czech Republic 16,9%; Austria 9,8%; Poland 6,4%

Automotive, metals and products, electricity, gas, coke, petroleum, nuclear fuel, chemicals

Automobiles and other terrestrial vehicles, machinery, mechanical and electrical equipment

Germany 16,8%; Italy 13,5%; Austria 9,9% Croatia 5,5%

Metallurgical industry and ferrous aluminum products, lead and zinc smelting, electronic products, automobiles, electric power equipment, wood products

Automobiles, parts, fuels and mineral oils, machinery and mechanical equipment

Germany 12,6%; France 10,8%; China 8,4% Italy 6,6%

Textile industry and footwear, food industry, metals and metal products, chemicals, shipbuilding, cars

Machinery, electrical equipment, mechanical equipment

Germany 10,5%; Finland 9,2%; China 8,3 Russia 7,4%

Food industry, engineering, manufacturing of electronic components, wood products, textile industry, information technology and telecommunications

Fuels and mineral oils, machinery and electrical and mechanical equipment and automobiles

Germany 15,2%; Sweden 10,9%; Russia 13,1% China 7,3%

Metals and metal products, electronic products, machinery, scientific instruments, shipbuilding, pulp and paper, food and chemical products

Machinery and mechanical equipment, fuels, mineral oils automobiles and other vehicles

Germany 15,8%; United States 6,7%; China 9,1% Italy 7,6%

Machinery, chemicals, automobiles, metallurgy, aircraft, electronic products, textile industry, food processing, tourism

Fuels, mineral oils, bituminous substances, machinery, boilers, mechanical equipment and pharmaceutical products

Germany 10,4%; Russia 6,8%; Italy 8,2%; Iraq 6,3%

Tourism, food and tobacco industry, textile industry, chemicals, metals, mining, oil

Machinery, electrical equipment and electrical material, mechanical equipment, automobile and other vehicle

Germany 26,4%; Austria 6,4%; Poland 5,6%, Slovakia 5,3%

Mining, metallurgical industry, building materials, food processing, textile industry, chemicals, automobiles

Aircrafts and other space crafts, machinery and mechanical equipment and parts

UK 22,1%; Uni. States 20,6%; France 13,3% Germany 8,7%

Pharmaceuticals, chemicals, hardware & software, food and medical devices

Automobile and other terrestrial vehicles, fuels and mineral oils, machinery and mechanical equipment

Germany 16,3%; France 8,8%; China 7,1% Netherlands 5,6%

Tourism sector, machinery, iron and steel production, chemicals, food processing, textile industry, vehicles, clothing, footwear, ceramics

Machinery and electrical equipment, mechanical equipment, automobile and other terrestrial vehicles

Lithuania 17,5%; Germany 11,9%; Poland 10,4%; Estonia 10,8%

Food processing, wood processing, textile industry, metals, pharmaceuticals, synthetic fibers, electronic products

Fuels and mineral oils, machinery and mechanical equipment, automobile and other vehicles

Russia 14,4%; Germany 12,1%; Poland 10,8%; Latvia 8,0%

Machinery and tools, engine production, home appliances, refinery industry, shipbuilding, furniture, textile industry, food processing, fertilizer

Automobile and other terrestrial vehicles, fuels and mineral oils, machinery and mechanical equipment

Germany 24,4%; Belgium 22,9%; France 11,5%; USA 6,6%

Banking and financial services, construction services, real estate, iron, metal and steel industry, information technology, telecommunications

Fuels and mineral oils, ships and floating structures, aircrafts and other space craft

Italy 20,9%; Cayman Islands 11,8%; Canadá 10,4%; Germany 6,3%

Tourism, electronics, shipbuilding and repair, food and beverage industry, pharmaceuticals, footwear, clothing, tobacco, aviation

Fuels and mineral oils, machinery and mechanical equipment, machinery and electrical equipment

Germany 15,1%; Belgium 8,4%; China 16,3%; USA 6,8%

Agro industries, metal and product engineering, electrical machinery and equipment, chemical industry, petroleum, construction and production of microelectronic components

Machinery and electrical equipment, machinery and mechanical equipment, automobile and other terrestrial vehicles

Germany 22,9%; Russia 12,4%; China 6,1% Italy 5,1%

Iron and steel industry, ore supply, chemicals, shipbuilding, food processing, glass, beverage and textile industry

Machinery, equipment, automobiles, other transport material, mineral fuels, agricultural, chemical, common metals

Spain 31,4%; France 7,6%; Germany 13,8%; Italy 5,3%

Textile industry, clothing, footwear, wood, cork, paper and cellulose, chemicals, lubricants, automobiles and auto parts, base metals, minerals, porcelain and ceramics

Automobiles, tractors and others, Machinery and mechanical equipment and parts, electrical devices, fuels, mineral oils

Germany 13,7%; China 9,5%; United States 9,4%; Netherlands 8,2%

Manufacture of machinery and tools, electrical equipment, automation, railway, shipbuilding, airplanes, vehicles and auto parts, electronic products and communication equipment

Machinery and mechanical equipment, electrical equipment, automobiles and other terrestrial vehicles

Germany 29,7%; China 7,3%; Poland 9,1%; Slovakia 5,8%

Automotive, metallurgy, machinery and equipment, glass, armaments

Machinery and electrical equipment, mechanical equipment, automobiles

Germany 20,1%; Italy 10,1%; Hungary 7,5%; Poland 5,5%

Electrical machinery and equipment, automobile assembly, textile and footwear industry, metallurgy, chemicals, food processing

Machinery and mechanical equipment, automobiles and other transport material, machinery and electrical equipment

Germany 18,7%; Netherlands 8,9%; Norway 8,1%; Denmark

Supply of iron and steel, precision equipment manufacturing, wood and derivatives industry, food industry

49

Source: AICEP

IMPORTS

C E R T I F I C AT I O N I N T H E E U R O P E A N U N I O N |

50 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

In Portugal the decrease continues for the fourth consecutive year, with less 969 certificates, the biggest drop registered

by GEC. It’s far from the years when were counted 9000 certificates, the fall corres­ ponds to 12,1%, only Sweden is worse.

This performance led to a continuous fall in European ranking, achieving the 13th position, changing with Greece which has now more 1000 certificates, though there are growths in some standards but aren´t enough to compensate the falls in the two first and the more used standards.

Europe presents a very positive performance in almost all standards, contrasting to 2018, highlighting Quality and Environment that increase more than the global rate. Eighteen EU countries are in an increasing trend, such as Italy, Spain, Poland, France and Germany.

Quantitatively Italy recovers 10286 but is still far its best years, Spain increases 1912 certificates and Poland about 1000; all the others have values lower than 1000. Malta leads in percentage, 26,29%, with more 56 certificates, Croatia has also a good performance with 15,64%. On the other way are three countries with a strong certificates reduction: Sweden leads with less 1125, followed by Portugal, less 969 and UK, less 923 certificates. Lithuania and Netherlands lose about 400. In percentage the country with the biggest decrease is Luxembourg, -37,3%, followed by Lithuania, -18,3%. Portugal decreases 12,1% and Sweden 14,8%.

In this section are analysed and characterised with various information presented in charts the 28 EU countries. The two highlighted countries are Greece and Cyprus with special focus. Here are reported their political system, population, territory, borders, language, GDP and the main economic activities in the aim of a global view. Also is presented the number of certificates and its evolution in the recent years based in ISO Survey. This year (2019) most of the main European economies had a good performance so the chart of highs and lows is positive.

CONCLUSION In EU countries the leadership has been a lw a y s a ss u m e d b y I ta ly, fo l lowe d b y Germany and Spain. There aren’t great changes in the tenth first positions, Hungary goes to the ninth position, changing with Netherlands, and Bulgaria rises to eleventh position which has been occupied by Portugal that was also overcame

by Greece, achieving its worst position ever – 13th position. Sweden also falls one position, and Malta changes with L u xe m b o u rg , p a ss i n g t h i s o n e to t h e last position.

COUNTRY GERMANY

51

Source: AICEP, European Commission, Eurostat and PORDATA

GDP 2018 (billion euros)

GDP 2019 (billion euros)

INFLATION RATE 2018 (%)

INFLATION RATE 2019 (%)

3.349.000,0

3.449.050,0

1,9

1,4

AUSTRIA

455.900,0

398.682,4

2,0

1,5

BELGIUM

530.300,0

473.085,1

2,3

1,2

BULGARIA

57.200,0

60.675,3

2,0

2,5

CYPRUS

20.700,0

21.943,6

0,6

0,5

CROATIA

55.000,0

53.936,7

1,8

0,8

DENMARK

349.700,0

310.002,3

0,8

0,7

SLOVAKIA

96.200,0

94.171,2

1,6

2,8

SLOVENIA

51.600,0

48.006,6

1,4

1,7

1.436.900,0

1.245.331,0

1,9

0,8

28.500,0

28.112,4

3,0

2,3

SPAIN ESTONIA FINLAND

271.700,0

240.557,0

1,2

1,1

FRANCE

2.810.000,0

2.425.708,0

2,0

1,3

GREECE

216.700,0

187.456,5

0,8

0,5

HUNGARY

151.700,0

143.826,4

2,9

3,4

IRELAND

363.600,0

356.051,2

0,7

0,9

2.123.000,0

1.787.664,1

1,1

0,6

LATVIA

31.100,0

30.476,1

3,0

2,7

LITHUANIA

46.400,0

48.432,8

2,7

2,2

LUXEMBOURG

61.800,0

63.516,3

1,8

1,6

MALTA

11.200,0

13.390,0

1,8

1,5

NETHERLANDS

758.200,0

810.247,0

1,7

2,7

POLAND

564.600,0

529.029,2

2,4

2,1

ITALY

PORTUGAL

201.600,0

212.320,6

1,2

0,3

UNITED KINGDOM

2.825.000,0

2.525.093,1

2,3

1,8

CZECH REPUBLIC

250.500,0

223.945,0

2,3

2,6

ROMANIA

234.100,0

223.337,4

-3,8

3,9

SWEDEN

549.800,0

474.193,7

2,1

1,7

C E R T I F I C AT I O N I N T H E E U R O P E A N U N I O N |

ECONOMIC INDICATORS

52 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

CERTIFICATION DATA COUNTRY

Official Bodies (website)

GERMANY

German Institute for Standardisation – DIN (www.din.de) Accreditation Body – DAKKS (www.dakks.de) German Association for Quality – OVQ (www.dgq.de)

Issued Issued Issued Issued Issued Issued certificates certificates certificates certificates certificates certificates ISO 9001 (2018) ISO 9001 (2019) ISO 14001 (2018) ISO 14001 (2019) ISO 22000 (2018) ISO 22000 (2019) 47482

47868

8028

8465

257

436

AUSTRIA

Austrian Standardisation Institute – ASI (www.on-norm.at) Ministry of Economy, Family and Youth – Accreditation (www.bmwfj.gv.at) Austrian Foundation for Quality Management – AFQM (www.qualityaustria.at)

3282

3325

1079

1052

72

82

BELGIUM

Belgian Institute for Standardisation (www.nbn.be) BELAC – Accreditation (www.belac.fgov.be/intro_nl.htm) Flemish Centre for Quality Management – VCK (www.vck.be)

3149

2873

1012

992

146

110

BULGARIA

Bulgarian Standardization Institute – BDS (www.bds-bg.org) Bulgarian Accreditation Service – BAS (www.nab-bas.bg) State Agency for Metrological and Technical Surveillance – SAMTS (www.damtn.government.bg)

5943

6278

1946

1993

324

310

CYPRUS

Cypriot Organization for Standardization (www.cys.org.cy/default.asp?id=175) Cyprus Organization for Quality Promotion – Accreditation (www.cys.mcit.gov.cy) Cyprus Association for Quality – CyAQ

727

778

216

223

201

203

CROATIA

Croatian Accreditation Agency (HAA) (http://www.akreditacija.hr/EN) Croatian Society for Quality (HDK) Croatian Standardisation Institute (http://www.hzn.hr/default.aspx?id=160)

2343

2715

1027

1182

59

58

DENMARK

Dansk Standard – Standardisation (www.ds.dk) DANAK – Danish Accreditation (webtool.danak.dk/english/akkreditering-engelsk) Danish Society for Quality – DFK (www.dfk.dk)

2233

2324

1012

1031

94

89

SLOVAKIA

Slovak Institute for Standardisation, Metrology and Testing – SUTN (www.unms.sk/?slovak-standards-institute) Slovak Accreditation System – SNAS (www.snas.sk) Slovak Society for Quality – SSK (http://www.ssk.sk/)

4012

3886

1687

1710

95

89

SLOVENIA

Slovenian Institute for Standardization (www.sist.si) Slovenska akreditacija – Accreditation (http://www.slo-akreditacija.si/) Slovenian Association for Quality and Excellence – SZKO (http://www.szko.si/)

1710

1761

432

468

12

13

SPAIN

Spanish Association for Standardisation and Certification – AENOR (www.aenor.es) National Accreditation Entity – ENAC (www.enac.es) Spanish Association for Quality – AEC (www.aec.es)

29562

30801

12198

12871

585

608

ESTONIA

Estonian Centre for Standardisation - EVS (www.evs.ee) Estonian Accreditation Centre (www.eak.ee/index_eng.php) Estonian Quality Association – EKVA (www.eaq.ee)

1048

993

520

513

19

20

FINLAND

Finnish Standards Association – SFS (www.sfs.fi) Finnish Accreditation Service – FINAS (www.finas.fi)

2524

2639

1467

1502

75

68

FRANCE

French Standardisation Association – AFNOR (www.afnor.fr) French Accreditation Committee – COFRAC (www.cofrac.fr) French Quality Movement – MQF (www.mfq-fc.asso.fr)

21095

21696

6084

6402

140

503

53

COUNTRY

Official Bodies (website)

GREECE

Hellenic Organization for Standardization (www.elot.gr) Hellenic Accreditation Council – ESYD (www.esyd.gr) Hellenic Management Association – HMA (www.eede.gr)

6165

6570

1415

1542

1912

2042

NETHERLANDS

Dutch Standardisation Institute – NNI (www2.nen.nl) Raad voor Accreditatie, RvA – Accreditation (www.rva.nl)

7841

7455

2181

2082

396

399

HUNGARY

Hungarian Standardisation Institute – MSZT (www.mszt.hu) Hungarian Accreditation Council – NAT (www.nat.hu) Hungarian National EOQ Committee – Quality (www.eoq.hu)

6658

7107

2391

2547

127

126

IRELAND

National Standards Authority of Ireland – NSAI (www.nsai.ie) Irish National Accreditation Board – INAB (www.inab.ie)

2494

2554

957

975

70

63

ITALY

Italian National Standardisation Centre (www.uni.com) ACCRETIA – Accreditation (www.accredia.it) Italian Association for Quality – AICQ (http://aicqna.com/)

87794

95812

15118

17386

937

1008

LATVIA

Latvian Standardisation (www.lvs.lv) Latvian National Accreditation Service – LATAK (www.latak.lv)

894

889

336

336

47

40

LITHUANIA

Lithuanian Standardization Council (www.lsd.lt/en) LA - Accreditation (www.nab.lt)

1468

1215

914

732

58

36

253

159

128

80

3

4

176

218

37

51

5

6

11294

11460

2921

3766

6623

6123

1382

913

469

306

Luxembourg Institute for Standardisation, Accreditation, LUXEMBOURG Safety and Quality of Products and Services – ILNAS (www.ilnas.public.lu/fr/index.html) MALTA

Maltese Standards Authority – MAS (www.msa.org.mt) National Accreditation Organisation – NAB (www.nabmalta.org.mt) Malta Chamber of Commerce, Enterprise and Industry – Quality (www.maltachamber.org.mt)

POLAND

Polish Commission for Standardisation – PKN Polish Accreditation Centre – PCA (www.pca.gov.pl) Polish Centre for Testing and Certification – Quality – PCBC (www.pcbc.gov.pl/english)

PORTUGAL

Portuguese Association for Quality (www.apq.pt) Portuguese Accreditation Institute (www.ipac.pt) Portuguese Institute for Quality (www.ipq.pt)

UNITED KINGDOM

British Standards Institute – BSI (www.bsigroup.com) United Kingdom Accreditation Service – UKAS (www.ukas.com)

26434

25292

11201

11420

301

91

CZECH REPUBLIC

Czech Accreditation Institute – CAI (www.cia.cz) Czech Office for Standardisation, Metrology and Testing – UNMZ (www.unmz.cz) Czech Society for Quality – CSQ (www.csq.cz)

11740

12439

4266

4409

147

120

ROMANIA

Romanian Association for Standardisation – ASRO (www.asro.ro) National Accreditation Body – RENAR (www.renar.ro) Romanian Association for Quality – ARC (www.arc.ro)

9299

9506

4553

4658

653

639

SWEDEN

Swedish Standardisation Institute (www.sis.se) Swedish Accreditation and Compliance Council (SWEDAC) (www.swedac.se) Swedish Association for Quality – SFK (www.sfk.se)

3993

3477

3598

2989

43

35

532

C E R T I F I C AT I O N I N T H E E U R O P E A N U N I O N |

Source: ISO Survey Issued Issued Issued Issued Issued Issued certificates certificates certificates certificates certificates certificates ISO 9001 (2018) ISO 9001 (2019) ISO 14001 (2018) ISO 14001 (2019) ISO 22000 (2018) ISO 22000 (2019)

C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

54

Source: ISO Survey

EVOLUTION OF THE NUMBER OF ISSUED CERTIFICATES (ISO 9001 + 14001)

RANKING OF EU COUNTRIES BY NUMBER OF ISSUED CERTIFICATES (ISO 9001+14001)

HIGHEST ANNUAL GROWTH (Qty/%) (ISO 9001+14001)

Position

Position

2018

2019

Country

4 377

1

1

ITALY

4 161

3 865

2

2

GERMANY

56 333

SPAIN

1 912

4,58

7 217

7 889

8 271

3

3

SPAIN

43 672

POLAND

1 011

7,11

CYPRUS

1 210

943

1 001

4

4

UNITED KINGDOM

36 712

FRANCE

919

3,38

5

5

FRANCE

28 098

CZECH REPUBLIC

842

5,26

CROATIA

3 347

3 370

3 897

6

6

CZECH REPUBLIC

16 848

GERMANY

823

1,48

DENMARK

3 784

3 245

3 355

7

7

POLAND

15 226

HUNGARY

605

6,69

GREECE

532

7,02 15,64

Country

2017

2018

2019

GERMANY

76 834

55 510

56 333

AUSTRIA

4 875

4 361

BELGIUM

4 184

BULGARIA

2019 Absol. Val. 113 198

SLOVAKIA

5 077

5 690

5 596

8

8

ROMANIA

14 164

SLOVENIA

2 170

2 142

2 229

10

9

HUNGARY

9 654

Country ITALY

Certificates

%

10 286

9,99

45 037

41 760

43 672

9

10

NETHERLANDS

9 537

CROATIA

527

ESTONIA

1 610

1 568

1 506

12

11

BULGARIA

8 271

BULGARIA

382

4,84

FINLAND

4 124

3 991

4 141

ROMANIA

312

2,25

FRANCE

28 126

27 179

28 098

SPAIN

GREECE NETHERLANDS

8 576

7 580

8 112

14

12

GREECE

8 112

FINLAND

150

3,76

11

13

PORTUGAL

7 036

DENMARK

110

3,39

13

14

SWEDEN

6 466

SLOVENIA

87

4,06

IRELAND

78

2,26

CYPRUS

58

6,15

12 730

10 022

9 537

15

15

SLOVAKIA

5 596

HUNGARY

8 141

9 049

9 654

16

16

AUSTRIA

4 377

IREKAND

3 557

3 451

3 529

18

17

FINLAND

4 141

112 217

102 912

113 198

20

18

CROATIA

3 897

MALTA

56

26,29

LATVIA

ITALY

1 335

1 230

1 225

17

19

BELGIUM

3 865

AUSTRIA

16

0,37

LITHUANIA

2 068

2 382

1 947

19

20

IRELAND

3 529

LETHONIA

LUXEMBOURG

329

381

239

21

21

DENMARK

3 355

ESTONIA

MALTA

226

213

269

23

22

SLOVENIA

2 229

SLOVAKIA

-94

-1,65

14 731

14 215

15 226

22

23

LITHUANIA

1 947

LUXEMBOURG

-142

-37,3

8 625

8 005

7 036

24

24

ESTONIA

1 506

BELGIUM

-296

-7,11

25

25

LATVIA

1 225

POLAND PORTUGAL UNITED KINGDOM

55 037

37 635

36 712

CZECH REPUBLIC

15 492

16 006

16 848

ROMANIA

17 586

13 852

14 164

SWEDEN Total ISO Survey

26

26

CYPRUS

1 001

-5

-0,41

-62

-3,95

LITHUANIA

-435

-18,3

NETHERLANDS

-485

-4,84

UNITED KINGDOM

-923

-2,45

12 228

7 591

6 466

28

27

MALTA

269

PORTUGAL

460 473

396 333

410 503

27

28

LUXEMBOURG

239

SWEDEN

-969

-12,1

-1 125

-14,8

55

The majority of certified companies by these standards are in Asia and Europe, by this order. Africa still has a marginal representation in these values. America presents a small percentage with a mixed performance; some countries are in a decreasing trend while others have some interesting increases.

Through the presented numbers it may be concluded that there is a significant number of companies in many countries that successfully have a daily use of these standards, strong economies with signi­ ficant export, as Germany, Italy or China value more the standards as can be understood from the total of certified companies presented.

C E R T I F I C AT I O N I N T H E E U R O P E A N U N I O N |

As was previously analysed, European growth exists almost in all standards, exception made to ISO 50001 that falls 550 certificates (-4%), and has a glo­b al growth of only 168 registers (+0,9%). This is a recent standard in which Europe has more than 70% from total, the biggest fall is from Sweden, loses 1125 certificates, followed by Portugal, loses 969 and UK with less 923. In percentage Luxembourg has less 37,3%, followed by Lithuania and Sweden with less 18,3% and 14,8%, respectively.

The majority of EU countries have a year of growth in these standards. Italy is the one with a bigger growth, with more 10000, Spain with more 1900 and Poland with more 1000 certificates, the remaining are under these values.

Portugal has a very negative year, loses almost 1000 certificates, adding to last year’s losses being one of the greatest decreases in this ranking. In percen­t age the fall is 12% and as a consequence of this performance scrolled down in its rela­t ive position. In the last three years came from the 10th to the 13th position, a signi­f icant fall.

In these two standards (ISO 9001/14001), Europe and the world are increasing reducing the losses from last years.

56 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

HIGHLIGHTED COUNTRIES

GREECE AND CYPRUS UE is composed by 27 countries due to U K e x i t i n 3 1 st J a n u a r y 2 0 2 0 . G re e ce joined EU in 1st January 1981, being a Euro Area member since 1st Ja­ n u a r y 2 0 0 1 . C y p r u s i s a m o re re ce n t m e m b e r, j o i n e d U E i n 1 s t M a y 2 0 0 4 a n d E u ro A re a i n 1 s t J a n u a r y 2 0 0 8 , w i l l b e p re s e n t e d a s h o r t c h a ra c t e r isation and economic profile from each, as well as certification evolution in both.

Grace to its location in South Euro p e , G re e c e i s a n i m p o r t a n t t r a d e platform to other markets of Balk a n s , S o u t h e a s t E u ro p e a n d M i d d le E a st , k n ow n a s t h e c ra d le o f we ste r n c i v i l i s a t i o n h a s a n e c o n o m y s t ro n g ly b a s e d o n s e r v i ce s e s p e c i a l ly i n t o u r i s m . I n 2 0 1 9 w a s t h e 8 t h m o re visited UE country.

A

f te r a d e ca d e o f co n s e c u t i ve recession, three financial assistance programs and a debt restructuring, Greece left the t h i rd f i n a n c i a l a ss i s t a n ce p ro g r a m i n A u g u st 2 0 1 8 . S i n ce t h e n e co n o m y h a s b e e n g ro w i n g a n d co n s i d e re d i n 2 0 1 9 t h e 5 0 t h w o r l d ’s e c o n o m y.

57

I n t h e s t a n d a rd 2 7 0 0 1 , G re e c e re g isters 336 and Cyprus 39. Finally in I S O 5 0 0 0 1 i s s i m i l a r, G re e c e h a s 1 0 9 and Cyprus only 16.

A cco rd i n g to Wo r l d a n d E u ro p e a n le g i s l a t i o n b o t h c o u n t r i e s h a v e t h e i r Quality structures legally framed.

Fo r a b e t te r k n o w le d g e o f G re e ce a n d C y p r u s d a t a i s re c o m m e n d e d t o a n a l y s e G E C ’s a r t i c l e a b o u t t h i s t h e m e w h e re t h e g r a p h i c s a n d c h a r t s w i t h m o re d e t a i l e d i n f o r m a t i o n a re .

HIGHLIGHTED COUNTRIES: GREECE AND CYPRUS |

C y p r u s i s t h e t h i rd s m a l le r U E c o u n t r y, a f t e r M a l t a a n d L u xe m b o u rg . I t ’s an island located in Mediterranean, south of Turkey and east from Greece, h a s a p p ro x i m a t e l y a m i l l i o n p e o p l e .

A f t e r t h e s e v e re b a n k c r i s i s i n 2 0 1 3 , w h i c h le d to “ t ro i k a ” i n te r ve n t i o n a n d created a strong recession, Cyprus has re c o v e re d b a s e d o n s e r v i c e s , n a m e ly finance, tourism, naval industry and construction. In competitiveness is positioned in 54th place among 190 a n a l y s e d c o u n t r i e s a c c o rd i n g t o D o i n g B u s i n e s s 2 0 2 0 s t u d y f ro m Wo r l d B a n k . T h i s p o s i t i o n re f le c t s t h e e f fo r t i n f a c i l i t a t i n g b u s i n e s s e n v i ro n m e n t t o t h e p r i v a t e s e c t o r t h e re b y a l l o w i n g m o re j o b c re a t i o n a n d c o m m e r c i a l a c t i v i t y.

I n c e r t i f i c a t i o n , G re e c e a n d C y p r u s h a ve ve r y d i f fe re n t p o s i t i o n s , t h ro u g h ISO data, although both have a small expressive growth. In 2019 in ISO 9 0 0 1 , G re e ce re g i s t e re d 6 5 7 0 ce r t i f i c a t e s , w h i le C y p r u s s t a y e d i n 7 7 8 . I n I S O 1 4 0 0 1 n u m b e rs a re ve r y d i f fe re n t t o o , G re e c e i n c re a s e s f ro m 1 4 1 5 i n 2 0 1 8 t o 1 5 4 2 , a n d C y p r u s f ro m 2 1 6 t o 2 2 3 . T h e s a m e i s v e r i f i e d i n Fo o d s a f e t y, i n w h i c h G r e e c e h a s 2 0 4 2 certificates while Cyprus has 203.

58 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

GREECE

G

reece is a southern Europea n co u n t r y t h a t s h a re s b o r d e r s w i t h A l b a n i a , M a ce d o nia and Bulgaria, at north and with Turkey at northwest. Greece is bathed by Aegean Sea at east, Crete Sea at south and Ionian Sea at west.

It’s known as the birthplace of western civilization, has around 11 million of inhabitants that live on 131960 Km 2 of territory divided in continental and 2000 islands, from those only 170 are inhabited. Greek population is the majority (96%), but there are also Macedonians (1,5%), Turkish (0,9%) and Albanians (0,6%). The Eastern Orthodox Church is followed by 98% of the po­ pulation. The official language is Greek.

Greek economy is considered as a medium term development, though its st r u c t u re i s b a s e d i n p r i va te co m p a nies. Agriculture has been losing importance and food industry, fabric and cements have some highlight but are barely competitive. The tertiary sector is the one that have been increa­s ing in t h e l a st d e ca d e , co n t r i b u t i n g to 8 0 % of GDP, essentially with tourism crea­ ting a society oriented to trade. Tourism was one of the few activities that escaped from the deep depression that has crossed this country during the last decade. This economic depression led to three loans with EU and IMF. As a consequence severe austerity mea­s ures were adopted meaning great sacrifices to the population.

Shipbuilding is another important s e c t o r ; G re e ce h a s o n e o f t h e w o r l d

greatest fleet and has very good shipy a rd s n e x t t o p o r t o f P i r a e u s w h i c h is one of the biggest in Europe.

In the last years invested in construction and maintenance of luxury yacht business.

It seems that the worst economic years have passed so since 2017, Greece have started a new era of economic recovery with job creation and public accounts rationalisation. In 2019 was consi­d ered one of the world’s main tourist destinations, ranked eighth in UE most vi­ sited. In 2019 the tourism industry represented about 20% of Greek GDP a n d e m p loye d d i re c t ly a n d i n d i re c t ly 1 million persons.

Next years will be also defying to G re e c e , re g a rd le s s t o t h e p a n d e m i c si tu a ti o n th e re i s a l so the issue w ith mi gra n ts a n d re fu gees, but Greece is st i l l a p o le o f sta b i l i t y i n s o u t h - e a st Europe and in East Mediterranean even wi th th e lo n g cr i si s in its neig hbours S yr i a a n d L i b ya .

DATA C E RTIFICATIO N B OD IES Hellenic Organisation to Standardisation www.elot.gr In Greece ELOT is the only national body that creates, approves, publishes and distributes Greek standards. Standards creation is on behalf of ELOT’s Technical Committees and Work Groups in which are represented the interested parts of public and private sectors. This orga­ nisation was found in 1976.

59 HIGHLIGHTED COUNTRIES: GREECE AND CYPRUS |

Hellenic Council of Accreditation – ESYD www.esid.gr This is the entity responsible for Nat i o n a l S y ste m o f A cc re d i ta t i o n , m a n agement and implementation, is under the responsibility of Economic and Development Ministry. ESYD is one of the founders’ members of European Cooperation to Accreditation (EA) which aim is to promote the international recognition of accreditation.

Hellenic Management Association – HMA www.eede.gr Was founded in 1962 and is an organisation which aim is to contribute to promotion, dissemination and promulgation of principles, methods and management practises.

G E N E R A L I N FO R M AT I O N Government

Republic

Language

Greek

Population

11,1 million (2018)

Capital (inhabitants)

Athens (762 thousand)

Surface

131.960 km2

Borders

Albania, Macedonia and Bulgaria (north) and Turkey (north-east)

Chief of State

Ekaterini Sakellaropoulou

Prime Minister

Kyriakos Mitsotakis

Currency

Euro

EU membership

1st January 1981

E C O N O M I C I N FO R M AT I O N S GDP 2018

216.700,0 (1 billion euros)

GDP 2019

187.456,5 (1 billion euros)

GDP Growth Rate 2019

1,9%

Inflation average 2018

0,8%

Inflation average 2019

0,5%

Unemployment 2019

17,2%

Main Exports 2019

Fuels (31,6%); pharmaceutical products (5,7%); machinery and mechanical equipment (5,1%).

Main Imports 2019

Fuels (26,7%); machinery and mechanical equipment (7,1%); electrical machinery and equipment (5,6%).

Export Partners 2019

Italy (10,8%); Germany (6,7%); Turkey (5,8%) and Cyprus (5,6%).

Import Partners 2019

Germany (10,6%); Irak (8,2%); Italy (7,9%) and Rússia (7,4%).

CO M PA N I E S C E R T I F I CAT I O N

Main industries

Tourism, shipbuilding, food, cement, textiles, chemicals.

BV; DNV; DQS; Lloyd's; SGS; TUV; among others.

Source: AICEP, PORDATA and European Union

60 C E R T I F I E D CO M PA N I E S G U I D E: C U R R E N T E V E N T S |

CYPRUS

C

yp r u s i s a n i sla n d lo ca te d i n the Mediterranean Sea, south of Turkey and east of Greece.

I t ’s t h e t h i rd m o s t p o p u l a ­ te d i s l a n d i n t h e M e d i te r ra n e a n w i t h around 1000 of inhabitants. Is UE partn er s i n ce 2 0 0 4 a n d i s d i vi d e d b e twe e n G reek an d Tu r ki sh te r r i to r y. It sh o u ld b e c l a r i f i e d t h a t t h e w h o le i s l a n d i s U E ter r i to r y b u t E u ro p e a n le gi sla ti o n i s s u s p e n d e d i n th e p la ce s wh e re Cyp r u s’ g ove r n me n t d o e sn ’t h a ve a n e ffec t i ve co n tro l.

I n 1 8 7 8 , C y p r u s sta ye d u n d e r B r i t i s h administration, in 1914 officially turned part of British Empire. After successive conflicts between Cypriots and British, Cyprus got its independence in 1960. At this time the colonial dispute changed to an ethnical one between Turkish and Greek populations of the island. In July 1 9 7 4 G re e k C y p r i o t s m a d e a co u p , Tu r key a n s w e re d w i t h a n i n va s i o n o f t h e n orth e r n p a r t o f th e i sla n d to d e fend the Turkish Cypriots interests, is illegally occupied until now, according to U N S e cu r i ty Co u n ci l. L a te r i n 1 9 8 3 t h e t e r r i t o r y i n d e p e n d e n ce w a s u n i l a tera l ly d e cla re d cre a ti n g th e No r th Cyprus Turkish Republic, on the other h a n d , Gre e k Cyp r i o t gove r n me n t th a t co n t ro l s t h e s o u t h e r n i s l a n d c re a te d C y p r u s Re p u b li c o ffi ci a lly re co gn i se d b y U E . As re su lt, Cyp r u s i s d i vi d e d b y t h e “ G re e n L i n e ” a b u ffe r z o n e ma d e

by UN to avoid more conflicts between both communities that is still kept today beyond several attempts of reunif i ca t i on.

With an area of 9251 Km 2 , Cyprus is the third smaller country in UE, after Malta and Luxembourg, its official language is Greek (a minority uses Turkish) and the capital is Nicosia. The local currency is Euro and the Turkish pound, in Turkish territory. Most Cypriots are o r t h o d ox C h r i st i a n s b u t a s i g n i f i ca n t Turkish minority are Islamic. The service sector has a prominent role in Cypriot economy (83,1% of GDP in 2019) with the highlight to finance, tourism, shipyard, construction and distribution. The Greek side produces food, cement, ci­ garettes, wine and vehicles, the Turkish side specially clothes. After the severe bank crisis in 2013, which led to a troika intervention and to an unprecedented capital movement limitation in Euro zone, Cyprus’ economy has been reco­ vering specially due to tourism. Nevertheless Cyprus financial crisis could be mitigated with a unified territory. Its geographical location (between Europe, Asia, Middle East and Africa) allied to its own reserves of natural gas disco­ vered a few years along Cypriot coast, could lead to transform this country in an European energetic axle.

DATA CERTIFICATION BODIES Cypriot Standardisation Organisation – BELAC – Accreditation www.cys.org.cy Organisation that since 2005 coordinates standardisation in collaboration with other partners.

61 HIGHLIGHTED COUNTRIES: GREECE AND CYPRUS |

Quality Promotion Cypriot Organisation – Accreditation www.cys.mcit.gov.cy N a t i o n a l a u t h o r i s e d b o d y t o d e v e lo p standardisation process. This organisation belongs to AE.

Cypriot Quality Association – CyAQ www.quality.org.cy Has as goal to promote and provide theoretical-practical knowledge in Quality and Excellence.

G E N E R A L I N FO R M AT I O N Government

Republic

Language

Greek and Turkish

Population

1 million (2018)

Capital (inhabitants)

/ Nikosia (261 thousand)

Surface

9.251 km2

Borders

No land borders

Chief of State

Nicos Anastasiades

Currency

Euro

EU membership

1st May 2004

E C O N O M I C I N FO R M AT I O N S GDP 2018

20.700,0 (1 billion euros)

GDP 2019

21.943,6 (1 billion euros)

GDP Growth Rate 2019

3,2%

Inflation average 2018

0,6%

Inflation average 2019

0,5%

Unemployment 2019

7%

Main Exports

Boats and floating structures (31.7%); fuels and mineral oils (20.7%) and pharmaceutical products (10.6%).

Main Imports

Fuels and mineral oils (18.6%); ships and floating structures (13.3%) and motor vehicles and other terrestrial vehicles (8%).

Export Partners 2019

Netherlands (12,9%); Lybia (10,0%); Greece (7,5%) and United Kingdom (6%)

Import Partners 2019

Greece (20,3%); Italy (10,3%); United Kingdom (7,1%) and Germany (6%)

CO M PA N I E S C E R T I F I CAT I O N

Main industries

Tourism, food and textile industry, naval industry, cement and plaster production.

BV; DNV; DQS; Lloyd's; TUV; among others.

Source: AICEP, PORDATA and European Union

62 G U I A D E E M P R E S A S C E R T I F I C A D A S : A Q U A L I D A D E FA C E À PA N D E M I A |

STANDARDISATION IN THE ANSWER TO PANDEMIC CHALLENGES We have been living in anxious times, the changes whether in family, social or work had changed our reality to a new one as well as our behaviours. However Standardisation paradigm didn’t change and showed once more that should be in the front line as a support for countries and their governments in the struggle against the COVID-19 pandemic.

I

IPQ • Instituto Português da Qualidade, I.P. ipq@ipq.pt

n March 2020, were identified national, European and international standards related to personal protective equipment in the struggle against the COVID-19 pandemic and freely provided by CEN (Committee for European Normalisation) at European level and by Instituto Português da Qualidade (IPQ) at national level, at least until 31st March 2021. In EU the rules of design and manufacturing of personal protective equipment as well as the rules to their free movement are set in Regulation (EU) 2016/4251 of 9th March European Parliament and of the Council.

Under this legislation the placing on the EU market, implies in addition to declaration of conformity that the product has affixing the CE marking, the visible result of a conformity verification process with the needed established requirements in health and safety. Personal protective equipment is essential in virus combat and in avoiding its spreading so there has been a special attention in the supply chain, as

in disposable masks to avoid its rupture and serious repercussions to health professionals and to the population in ge­ neral. Thus European commission issued Recommendation (EU) 2020/4032, 13th March 2020 about the procedures in conformity assessment and market supervision facing COVID-19 threat, it establishes a set of actions in this context to guarantee the availability of personal protective equipment and essential medical devices to health professionals, first-aid workers and to other persons involved in the effort to sustain and avoid virus spreading.

According to this Recommendation, market supervision authorities can conclude that personal protective equipment and other medical devices guarantee an appropriate safety level, in accordance with the requirements established in European legislation despite the fact that the conformity assessment procedures including affixing of the CE marking, have not been fully carried out and may authorise the making available of those products for a limited period of time and while the ne­ cessary procedures are carried out. When health authorities identified the need for masks for social use, the European Committee for Standardisation produced a normative document within two weeks: CWA 17553 (Community face coverings). Masks for social use are not intended to be used

S TA N D A R D I S AT I O N I N T H E A N S W E R TO PA N D E M I C C H A L L E N G E S |

63

by professionals or patients, their use being a complementary their use is an additional measure to the general recommendations for protection and in a context of social distancing, and cannot replace these ones. Masks for social use are intended primarily for persons who do not present clinical symptoms of viral or bacterial infection and who do not come into contact with other persons who may present such symptoms, their correct use contributes to minimising the projection of respiratory droplets of the user, saliva or respiratory secretions when speaking, coughing or sneezing into the environment. Its main objective is not to protect yourself, but other people, since the tests are carried out from the inside to the outside of the mask and not the other way around.

Portugal through Instituto Português da Qualidade (IPQ) in its capacity of National Body of Standardisation and through Sectorial Standardisation Body to fabric area, CITEVE was one of the sixteen countries that actively participate in the creation of CWA 17553. At the same time, a natio­ nal Technical Commission (CTA 40) was created for masks for social use, which drew up, in record time, the Portuguese version that served as the basis for the production of thousands of masks of this type in our country. The DNP TS 4575 was immediately drawn up and made available on 15 July 2020, with the aim of crea­ ting a normative document with technical specifications for accredited certification, based on CWA 17553 for the Masks for social use. Since then, there was an Accredited Certification Body and three national producers of masks for social use with certified product, existing at the end of December 2020 others in the process of accreditation/certification. The use of accredited laboratories and certification bodies and the respective attribution of a National Certification Mark guarantees that national manufacturers provide the national and international market with reliable products, greater visibility through the affixing of the mark and, on the other hand, facilitate the intervention of the supervisory authorities competent for the effect, from which the market and society may very benefit.

1 https://eur-lex.europa.eu/legal-content/PT/TXT/PDF/?uri=CELEX: 32016R0425&from=pt 2 https://eur-lex.europa.eu/legal-content/PT/TXT/PDF/?uri=CELEX: 32020H0403&from=EN 3 Saiba mais em http://www1.ipq.pt/PT/Pages/Homepage.aspx

64 G U I A D E E M P R E S A S C E R T I F I C A D A S : A Q U A L I D A D E FA C E À PA N D E M I A |

THE ROLE OF ACCREDITATION IN TIMES OF COVID-19 The Instituto Português de Acreditação (IPAC) and Accreditation itself were affected by the pandemic that struck the world in 2020 and, as in other organisations and activities, it was necessary to contain, adapt and evolve. After a first period in which there were practically no evaluations, IPAC managed to recover, via face-to-face or remotely, about 100% of the evaluations by the end of 2020 postponed, having counted on the involvement of employees, assessors and clients. Accreditation also made its contribution in the context of the Covid-19 pandemic, through the establishment of an accredited scheme for the social masks that are so necessary to everyone.

G

LEOPOLDO CORTEZ • IPAC’s President Instituto Português de Acreditação cd@ipac.pt

iven the urgency and obligation of the confinement imposed in midMarch 2020, the IPAC in less than two days successfully adopted the telework regime for more than 95% of its employees, not only because it was already making the digital transition some time ago, but also because the digital transition for some time, but also because the activity carried out in the office allows it. As a matter of fact, IPAC was one of the first accreditation bodies, first, if not the first 10 years ago, to adopt the digital format for the issuance of technical annexes to the accreditation certificates. Due to the restrictions imposed by the state of emergency, IPAC had to interrupt the realization of on-site evaluations precisely when historically the monthly average of evaluations would have its peak: IPAC usually carries out more than 400 evaluations in the first semester, and in 2020 only 200 were performed. Between mid-March to mid-May 2020 there were practically no evaluations, which postponed and rescheduled, as well

as meetings with partners and stakeholders that were scheduled. The adaptation phase involved the implementation of IT tools for remote communication, not only to improve internal communication, but also to allow meetings with evaluators, clients and other stakeholders. The big leap in recovery was made with the implementation of the remote assessment regime, having defined the circumstances in which these could occur and how they should occur. Not all assessments can be effectively carried out remotely, particularly where it is necessary to observe the activities of people, equipment or examine premises. However, if the documents to be consulted and assessed are in digital format and assessors and clients are familiar with remote communication tools, it may be feasible to conduct the assessment (in whole or in part) remotely. It was thanks to the effort of all, employees, appraisers and clients, that the IPAC was able to recover by the end of 2020 almost 100% of the deferred appraisals, either in person or remotely, allowing the IPAC can continue to assure to third parties the reliability and rigor of the functioning of the accredited entities. But Accreditation was also called to contribute to the fight against the Covid-19 pandemic, having been established a scheme of accredited certification of social masks, according to the DNP TS 4575 standard. In this context, it should also be noted that the CE marking of personal protective equipment (PPE) requires the intervention of notified bodies, which were previously accredited by IPAC. Given the global scope of the pandemic, our homologues had a similar path to IPAC, with the interruption of face-to-face evaluations,

65 2019

JAN

FEB

MAR

APR

MAY

JUN

the use of telework and implementation of remote evaluations, face-to-face assessments, resorting to teleworking and implementing remote assessments. The meetings of international organizations of which IPAC is a member were also postponed and then converted to remote format. The peer review itself, by the EA to IPAC, had its main in-person visit in 2019, but the complementary visit scheduled for May 2020 was postponed and held remotely in September. Other peer reviews have been adapted to the remote format in this pandemic period, and there is an open debate on the risks and benefits of this new approach. What about the impact of the pandemic on assessment? This varied according to the area of intervention calibration testing, inspection, certification and verification. It also varied according to the market in which each entity operates: if for some it will have more work, for others the reduction of the economic activity reflected negatively. At the international level, the IAF issued guidance on the possibilities for managing certification activities in the face of the constraints imposed

JUL

AUG

SEP

OCT

NOV

2020

DEC

by the pandemic, namely for conducting audits and certifications. The performance of on-site audits to maintain certification continued to be the preference, but could be carried out remotely if necessary. There is the possibility of carrying out a temporary postponement of the audit for a maximum of six months, in the event that the previous hypotheses are not feasible. The certificates issued may also be extended for a further another six months to carry out and close the audits. However, certain certification schemes may have distinct rules, namely in the agri-food and regulatory sector, preventing the conduct of remote audits. And for the future? It’s sure it will be more digital and greener. We will certainly see more use of information technology in the accreditation activity and in conformity assessment itself and the tools for this will evolve and become more efficient. The acceleration of the digital transition is inevitable and soon the expansion of artificial intelligence will open new doors and pathways. The use of specialised drones will also be a trend in several areas of compliance of conformity.

IN TIMES OF COVID-19 |

180 160 140 120 100 80 60 40 20 0

This new digital world brings new challen­ ges, one of which is cybersecurity. In this area, IPAC will articulate with the National Center for Cybersecurity (CNCS) the implementation of schemes certification schemes of cybersecurity, in order to give more confidence to those who use products and services. But digital has other challenges, as accessibility, namely of internet sites, as well as the sustainability of businesses in the digital world, not forgetting the question of privacy and data protection. Therefore, with greater use of digital products and services there will also be a need for the introduction and/or adaptation of conformity assessment schemes for these new areas. These challenges will start most urgently in 2021, which will coincide with the Portuguese Presidency of the Council of the European Union, which will be marked by the (we hope) change of tide of the Covid-19 pandemic and the post-Brexit period, in addition to the consequent entry into force of the Trade and Cooperation Agreement bet­ ween the European Union and the United Kingdom. It will also be a greener future, as the experience of meetings (and other acti­ vities) successfully conducted meetings (and other activities) successfully and, above all efficiency has shown that there is an appetite and motivation for these changes. This will eliminate not only the financial costs, but also time spent travelling and the environmental costs in pollutant and greenhouse gas emissions from those travel. However, human being reacts (still?) differently when interacting face-to-face and when interac­ ting digitally, so the best balance and compromise has to be found.

T H E R O L E O F A C C R E D I TAT I O N

Evaluations per month

66 G U I A D E E M P R E S A S C E R T I F I C A D A S : A Q U A L I D A D E FA C E À PA N D E M I A |

THE IMPORTANCE OF ACCREDITED LABORATORIES IN THE FACE OF A GLOBAL PANDEMIC

L

aboratory activity has played an essential role in society over the years, ensuring the quality and safety of materials, products and services in a permanent and consistent manner and with a transversal nature in terms of the fields of action: Health, Energy, Agriculture and Food, Construction and Built Heritage, Pharmaceutical and Clinical, Biomedical and Forensic Sciences, Metrology, among others. In view of the challenging moment that humanity is facing, the global pandemic of SARS-CoV-2, the laboratories have been involved on several fronts, demonstrating how important their action is.

T

ÁLVARO SILVA RIBEIRO • Chairman of the Board of Directors of RELACRE ca@relacre.pt

he role of laboratories is particularly important in the context of conformity assessment developed within the (Testing, Inspection and Certification) sector, critical for international trade in its multiple facets, including fair competition practices in the global marketplace and in combating the creation of trade barriers as well as constituting a fundamental support for the regulatory and governance framework. In 1990 the introduction of the European Single Market created a new challenge in Europe, allowing the creation of a Confederation of National Laboratory Associations, EUROLAB, with the vision, in the words of Alan Bryden, its first president, that "the harmonised European internal market can only prosper on the basis of improved quality and safety of products and goods and the environment, while serving the European citizen and renewing the competitiveness of European business and the environment" can only thrive on improving the quality and sa-

fety of products and goods and the environment, while serving European citizens and promoting the competitiveness of European business and services in the global marketplace". This movement was reflected in Portugal, allowing the creation of RELACRE on the 9th of May 1991, driven by the Portuguese Quality Institute (IPQ) and with the support of 21 national entities with laboratory activity, aligning the national strategy with the Common Market development objective.

This opportunity allowed the establishment of a national network of Accredited Laboratories considering that the recognition of the national competences should be developed and valued with the support of the structure of the Portuguese Quality System (SPQ), sustained by the pillars of Quality namely, Metrology, Standardisation, Accreditation and Certification. Since the beginning and through these 30 years, RELACRE had had a strong engagement in the international context with an effective impact in the international decisions and relevant to Portugal, promoting the cooperation with counterparts’ bodies and with different interested parties making communication channels essential to sustain laboratories competences’. RELACRE is part of a large international community. It is a member of EUROLAB aisbl, EFNDT, ICNDT, Eurachem and IMEKO, serving as a knowledge platform for different technical and scientific fields associated to

I N T H E FA C E O F A G LO B A L PA N D E M I C |

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In a recent analysis (in "Oaklins, spot on testing, inspection & certification") considers that there are determining factors that point to the growth of the activity in the TIC (Testing, Inspection and Certification) sector, which are described in the

following points: • Regulations and standards, which evolve to more rigid and complex models (usually associated with governance) to guarantee the conformity in health and safety covering various areas (food, fabric, toys or electric products); • Outsourcing, large companies and bodies promotes the outsourcing in TIC activities with the aim of cost reduction and shifting responsibility on to others in conformity and in legal complex issues; • G lobalisation, international commercial transactions under more stringent international rules and fulfilment of requirements; • Products variety and short life-cycle that increases certification activities and services; • Safety and quality control, the increasing importance of media and quality reputation; • Financial growth, by increasing the available financial capacity leading to an increase in demand of consumer goods.

The combination of previous conditions under the circumstances of SARS-CoV-2 pandemic created acceleration in the evolution to new organizational realities, observable in laboratories, as restructuration in management models and work organization, digital communication, evaluation and audits in the impact in cultural sensitivities and in effectiveness of professional connections. For the laboratory community and for

RELACRE as a network of cooperation and development of competences, there are many challenges that the "new normal" presents and that certainly constitute the foundations of a new profile of the emerging society. The adaptation to different realities, which incorporate the digital transition, Industry 4.0 technologies, new 5G communication models, nanotechnologies and biotechnologies, cyber-security and artificial intelligence, will have a major impact on laboratory activity in the future. In this challenge it is important to note, however, that there are essential pillars for the success of laboratories, as in science in general, which were well translated into a document of the European Commission ("Measurement and Testing: A European research area oriented activity" High Level Expert Group), where it is stated: "There is no science without measurements, no quality without testing and no global market without standards”.

T H E I M P O R TA N C E O F A C C R E D I T E D L A B O R ATO R I E S

the laboratory activity, besides dynamising the connection with the industry, academia and research and innovation. In the face of a challenging time for mankind facing a global pandemic of SARS-CoV-2, laboratories have been involved on several fronts, showing the importance of their action. The laboratories' main task, testing, has made the word "testing" fundamental in today's language (it is in the five most repeated words in the fight of the pandemic) used in multiple aspects.

Its role has become relevant, from the very beginning, in the carrying out of clinical tests to detect contamination by the virus and in the process of certifying products and goods essential for fighting the pandemic (surgical and social masks, ventilators, disinfectants, medical equipment, thermometers, gloves, protective suits, etc.) medical equipment, thermometers, gloves, protective clothing, among others This effort did not reduce its permanent activity that ensures the quality and safety of many other economic activities, fundamental to guarantee the quality of life of citizens on a daily basis. It is expected that the immediate future will involve great challenges, both because of the favourable conditions for its economic development, involving organisational and structural requirements different from today's, and because of the technological evolution that is anticipated or is already a reality.

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CROSSING QUALITY THINKING WITH PANDEMIC REALITY Globally, the pandemic we are facing shows the fragilities of a diverse nature that resulted in the collective incapacity, at world level, to preventively avoid, contain and mitigate the effects of a pandemic unparalleled in the speed with which it spread worldwide. This human and societal drama vividly shows how the adoption of Quality principles and tools, in general and also in the health area, in addition to economic impacts, can make the difference between lives and deaths. Rather than avoiding or trying to camouflage such realities, it is important to look these "brutal facts" (Collins, 2001) in the face and (COLLINS, 2001) AND to learn lessons and priorities for intervention.

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ortunately, the world of Quality and its professionals have not remained on the sidelines of the pandemic and the tremendous challenges it poses. Some brief examples that follow help to illustrate and portray how Quality has been able to adapt to this new surrounding reality, through: PEDRO SARAIVA • Vice-President of the Board of APQ Associação Portuguesa para a Qualidade pas@eq.uc.pt

(This text is written according to traditional Portuguese Spelling Rules)

• Conception and implementation of verification mechanisms and Quality recognition for different types of products, with the deve­ lopment and application of the corresponding references, as quickly happened with masks, ventilators or other types of devices; • Definition of guidelines, carrying out audits, recognition of management systems and empowering procedures with respect to reducing the risks and mitigating the impacts of the pandemic in the context of the organisations, with attribution of recognition seals and certificates of compliance;

• Adaptation of the conducted activities to online mechanisms, including training initiatives (e.g. APQ), Quality events (e.g. ASQ and APQ) or ways of conducting meetings in different organisations (e.g. APQ, EOQ and IAQ); Author of different types of publications where attempt to cross Quality thoughts with the pandemic reality, as is the case of the interesting book to be published in 2021 by Mohamed Zairi. Additionally, data and fact-based and facts, as an essential pillar of Quality management, allows us all to make a difference by asking the right questions, identifying the true origins of problems and correspondingly point to the most appropriate ways of solving them. This is also the case for the present pandemic, as pandemic, as illustrated by three examples: • As an exercise of citizenship, accessible to any Quality professional, I have become accustomed since the beginning of March 2020 to follow the daily evolution of the data made available by the DGS regarding the pandemic reality experienced in Portugal. Looking systematically to this reality, as a process with inputs and with inputs and outputs, it becomes relatively clear that anyone who has contracted a pro­ ven Covid-19 infection will be recovered; overwhelmingly recover in the overwhelming majority of cases within 15 to 40 days.

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•T his central question, which I asked myself repeatedly, but almost no one then

formulated, would only find an answer many days later, when the DGS, on day 84 of monitoring the pandemic, admitted that there had been a failure in the registration of recovered cases. This was finally corrected that same day, with the release in one go of 9844 recovered cases, most of which corresponded to people who had not been registered in useful time in the mo­ nitoring system. The mystery of the lack of returnees, which had begun to be identified seven weeks before the day on which the DGS corrected the failure of its measurement system, was thus explained. This same lack of quality of the data and the corresponding monitoring system would still see a recurrence of points which are

Figure 1 Daily evolution of the number of recovered cases in Portugal according to the DGS

18000 16000 14000 12000 10000 8000 6000 4000 2000

1 12 23 34 45 56 67 78 89 100 111 122 133 144 155 166 177 188 199 210 221 232 243 254 265 276 287

0

clearly "out of statistical control" in November, when on day 264 of the pande­mic's monitoring 17089 cases were entered into the system, the vast majority cases which had once again remained unrecorded when they really happened.

•T he relevance of choosing the most appropriate indicators and KPIs (Key Performance Indicators) to monitor and follow the evolution of the pandemic cannot be overemphasised. We have learned in the world of Quality, inseparable from data analysis how important it is to do benchmarking based on indicators that allow us to compare what is effectively comparable, namely through the normalisation of va­r iables. When so much was said about the "Portuguese miracle", based on absolute numbers of cases of infection, my attention was focused on a comparative analysis of world reality, taking into account a much more appropriate metric, based on the number of people infected per inhabitant. According to this metric, we were almost always among the 20-30 worst perfor­ming countries in the world.

The admiration that many people would later when se­v eral countries started to make decisions based on the prevalence of the pandemic per thousand inhabitants (e.g. for permits to move people), should not have come as a particular surprise.

For it makes much more sense to use this kind of normalized values, taking into consi­d eration the scale and demographic size of each territory, rather than a comparison based on absolute values, which makes reasonable comparisons impossible.

C R O SS I N G Q U A L I T Y T H I N K I N G W I T H PA N D E M I C R E A L I T Y |

Therefore, a simple monitoring of the number of registered cases in Portugal, when compared with the values of recovered cases, allowed us to see in an increasingly intriguing way, from the 40-50 days of the pandemic evolution, that there was a question that should be asked, based on basic principles of Quality, but that almost nobody asked: How was it possible, in the DGS records, not to find minimally reasonable numbers of recovered people, in relation to the total number of infec­ted cases that were counted 15 to 40 days before (Figure 1)?

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• The new paradigm of Quality 4.0 (Saraiva et al., 2019, 2020a) also finds a very fertile territory of construction and application in the context of the Covid-19 pandemic. This is mainly about taking advantage of the huge datasets related to the pandemic which can be accessed free of charge and in real time. Among many other examples of what can be done with them, I can testify concrete projects involving universities, in particular NOVA IMS, and that explore the quality of the available databases, involve tools for modelling and comparisons between countries or for visualising (e.g. dashboards available at https://insights.cotec.pt/). Finally, it is important not to ignore the vital role of Quality in the development and implementation of the solutions which will help us to overcome this huge planetary crisis, namely in with regard to: • Contemplate the potential of the arsenal of tools that link and should link Quality to effective and efficient new product development, when poured into the field of vaccines. This is a vital topic, to which I have dedicated some special attention to it (Saraiva, 2020b), and it should never be forgotten that approaches such as QFD, DFSS or Design Thinking can help to create better products and shorten the corresponding development cycles. All this, besides huge economic gains, may very well result in saving human lives, such as the rapid creation and availability of avai­ lability of vaccines against Covid-19 stri­ king example.

• We consider that another relevant dimension of Quality is related here to the reg-

ulatory aspects and validation procedures that allowed us to quickly arrive at vaccines with proven efficacy and safety.

• H aving won the battles for the develo­ pment and approval of vaccines in record time, it is now time to seize the tremendous new opportunity that Quality will have when properly applied to "Supply Chain Management” (Saraiva, 2020c). Such applications can and must lead to the best solutions for the gigantic logistics ope­ ration of distribution, vaccination and monitoring that has already and will co­ ver the entire world population. The pandemic that overshadowed and marked the year 2020 and the beginning of 2021 also helps to show, how the Quality of Health can make all the difference, also showing how societies were not really prepared to deal with this type of situation. As it was foreseeable that one day it could happen, this is, therefore, a regrettable planetary lack of Quality Planning to deal with this type of occurrence, for which we all pay the worst for.

• Through the innumerable contributions of Quality, also in the capacity to face the Co­ vid-19 pandemic, which we have tried to exemplify here, we are showing how Quality can and must be central and recognised as such in our individual and collective lives.

And it is in what concerns generation of value, creation of Quality of Life and cons­ truction of the present and future of so­ cieties, also helping to achieve something of the noblest human ambition: HELPING TO SAVE LIVES!

BIBLIOGRAPHIC REFERENCES • Collins, J., “Good to Great: why some companies make the leap… and some others don´t”, Random House (2001).

• Saraiva, P., F. Cruz-Jesus e P. Coelho, “Qualidade 4.0: alguns novos desafios baseados em dados”, Revista TMQ – Techniques, Methodologies and Quality, Número Especial de Celebração de 10 Anos da Revista, p. 131-152 (2019).

• Saraiva, P., “Quality 4.0: a strategic driver for competitiveness and success”, apresentação plenária integrada na 7th National Quality Conference – Quality in the Age of Transformation and Change, Jeddah, Arábia Saudita (2020a).

•S araiva, P., “Customer-Centric New Product Development”, workshop dedicado a este tema, integrado na 7th National Quality Conference – Quality in the Age of Transformation and Change, Jeddah, Arábia Saudita (2020b).

• Saraiva, P., “Os Dados ao Serviço da Descovidificação de Portugal”, artigo de opinião submetido para publicação (2020c).

• Z airi, M., “Is Quality the Silver-Lining to our Current and Future Crisis?”, ECBPM Publishing House (2021).

TÍTULO DD CAPÍTULO |

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CERTIFICATION ISO 9001:2015 IN THE CONTEXT OF A DISRUPTIVE EVENT

JOANA DOS GUIMARÃES SÁ • Development Executive Director APCER joana.sa@apcer.pt

TERESA CARVALHO DE SOUSA •D evelopment Manager APCER teresa.sousa@apcer.pt

The Covid-19 pandemic forced many organisations to adapt and change. The type, extent and consequences of the impacts vary between organisations, sectors of activity and depending on the state of preparedness to deal with change. How does ISO 9001:2015 support organisations in change and adaptation?

I

SO 9001:2015 introduced the concept of risk-based thinking and is not prescriptive about how organisations should deal with emergency res­p onse or business continuity. Howe­ ver, it does require them to determine the risks and opportunities in the context of the intended outcomes of the quality ma­ nagement system (QMS), or those that impact on their ability to deliver the desired results that is, "consistently provide pro­ ducts and services that meet both custo­ mer requirements and applicable statutory and regulatory requirements; and enhance customer satisfaction..." (ISO 9001:2015-1 Field of application).

Consequently, the sections with requirements dedicated to understanding the internal and external context (4.1) (Figure 1) and the needs and expectations of stakeholders (4.2), determination of risks and opportunities, planning of actions to address risks and opportunities (Section 6) have been useful for organisations. Revi­ siting these analyses allows us to systematise the impacts of this pandemic, which are multiple, dynamic, give rise to time horizons and have an impact on the organisation at various levels, planning the actions and eventual changes (6.3) necessary to

mitigate them (Figure 2). The introduction to ISO 9001:2015 states: "In an increasingly dynamic and complex environment, continuously meeting requirements and taking into consideration of future needs and expectations is a challenge for organisations.

To achieve this objective, the organisation may consider it necessary to adopt various forms of improvement besides correction and continuous improvement such as disruptive change, innovation and reorganisation". This was the case for many orga­ nisations, in a process that leads them to rethink many of their assumptions and will lead to changes in their offerings, processes and quality management system. ISO 9001 deals with the management of change and supports the management of change in different sections, identifying essential points so that they occur in a controlled manner and achieve the desired effects: •4 .4.1 Quality management system and its processes; •5 .3 Organisational roles, responsibilities and authorities; • 6.3 Change planning; • 7.5.3.2 Documented information control; • 8.1 Operational planning and control; •8 .2.3 Review requirements for products and services (8.2.3.2); •8 .2.4 Amendments to requirements for products and services;

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•8 .5.6 The organisation, customers and suppliers may introduce changes in the requirements of products and services.

In the conditions of deliveryand distribution, implying the need for control and effective communication between the parties to agree on the new requirements. In this context, inefficiencies and complaints can be expected to increase. Communication is the key to meet customers' needs, analyse the causes and implement improvements, capitalising on one of the main and oldest

advantages of a QMS: the continuous improvement. It is likely that issues about the care of customers' and suppliers' property, including intellectual property and perso­ nal data become more relevant (8.5.3). Also measures to protect people impacted on all organisations, from layouts, mirror teams, remote working mirroring, remote working or travel restrictions, implying changes to infrastructure and the work environment, issues addressed in section7.1. As set forth in 7.1.4 Environment for process operations, the organization shall "determine, provide and maintain the necessary environment for the operationalisation of its processes and for

FIGURE 1 EXTERNAL ENVIRONMENT • Level of uncertainty • Search for products and services • Supply chain • Distribution chain • Statutory regulatory or costumer requirements

INTERNAL ENVIRONMENT •L evel of uncertainty •A bsenteeism •P hysical distance •R emote work •R estrictions or amendments to processes • I nfrastructures & other resources •R equired competencies

FIGURE 2 (4.1) ENVIRONMENT

(4.2) INTERESTED PARTIES (IP)

• Changes in external environment • Changes in internal environment

•N ew IP •C hanges in requirements • New requirements

(6.1) IMPACT ON THE ORGANISATION AND ITS QMS • New risks and opportunities

(6.3) PLAN THE CHANGES • Consequences • M anaging system integrity • Resources • Responsibilities and authorities

achieving conformity of products and services". In this context of uncertainty and crisis, the note in this section is particularly useful as a reminder the need to take into account psychological factors, such as stress reduction, prevention of exhaustion or emotional protection, and physical factors which, in the case of widespread remote working, may not be adequately such as aspects related to the ergonomics of the improvised workstation at home. The processes associated with people skills, namely multi-skilling/replacement, remote working, new product/ /service requirements products/services..., discussed in 7.2; awareness raising (7.3) and internal communication (7.4) should be revisited in the light of events may be key factors in ensuring the integrity of the QMS and the achievement of the intended results. With changing requirements or the opportunity new products or servi­ces, organisations that do not already apply a design and development process can now explore one of the most comprehensively documented processes documented in ISO 9001:2015 (8.3), whose requirements are a powerful aid to the implementation of a robust and controlled robust and controlled process. The Covid-19 disease pandemic has challenged many organisations the challenge of change and adaptation.

With over thirty years of existence and certified organisations all over the world, ISO 9001:2015 demonstrates, once again, its value proposition as a fundamental management tool for organisations. It proves to be a flexible and adaptable standard, capable of supporting organisations in their chan­ ges process.

C E R T I F I C AT I O N I S O 9 0 0 1 : 2 0 1 5 I N T H E C O N T E X T O F A D I S R U P T I V E E V E N T |

• 8.3.6 Change in design and development;

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HEALTH AND SAFETY AT WORK WITH ISO 45001 IN A TIME OF PANDEMIC

EMÍDIO TRIGO • ISO 14001, ISO 45001, ISO 9001 and IATF 16949 DQS Portugal Leader Auditorl info@dqs-portugal.com

Before the Covid-19 pandemic many organisations were still questioning whether it was worth spending resources on implementing and certifying to ISO 45001:2018, as they already had to comply with occupational health and safety legislation.

Today, even the most incredulous cannot conceive of a healthy economy without healthy workers. Without workers' safety, health and well-being, there is no economy. Organisations would be vulnerable or unsustainable in the marketplace.

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or an organisation thinking about a c h i ev i n g ce r t i f i ca t i o n to I S O 45001:2018, compliance with applicable occupational health and safety legislation is the minimum requirement and the baseline. Yet, the method used by each organisation to ensure that these legal requirements are identified and implemented effectively is already within the domain of the organisation's management.

Facing Covid-19 pandemic had to adjust to the legislation and regulation that has been issued. Faced with the Covid-19 pandemic, organisations had to adjust to the changing legislation and regulations that came out. In this context ISO 45001 certified organisations due to their experience and knowledge in their usual risk identification and assessment and the participation of stakeholders in decision-making were able to minimise the effects of this crisis. Most of the non-certified organisations, especially during the first the first wave of the pandemic, felt, for their part that they lacked structure and were not prepared to deal with this situation.

This effect could lead to a loss of confidence in the safety and health of the organisation's employees and customers, which could be economically catastrophic. This is where the market reacted by launching new services like "Covid-19 certification", but without any institutional value, only ha­ ving whatever value one wants to give it, in an attempt to transmit confidence to the interested parties. In ISO 45001 certified organisations the requirement "emergency preparedness and response" includes bio­logical risk testing, which should be periodically by simulation to test the effectiveness of the procedure and continuously improve it. This requirement of ISO 45001 for Covid-19 has been renamed "Covid-19 Contingency Plan". Of course in ISO 45001 there is a contingency plan not only for Covid-19, but for all potential emergency situations and these should be tested on a regular basis and involve all stakeholders – employees, customers, neighbours, etc.

One of the normative publications of December 2020 was the "Management of health and safety at work - General guidelines for safe work during the Covid-19 pandemic - PD ISO/PAS 45005:2020, which resulted from another document published by BSI in August 2020. This is a good standard in terms of guidance for the management of Covid-19 at work, based on current know­ ledge, but is not recognised as a certification standard. It could be a complement to the requirement "operational planning and control" and eventually serve as a "emergency preparedness and emergency response" with regard to one type of type of biological hazard at work.

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from home, analyse whether there are any measures that would help to comply with the respective requirement which, in this case, is legal and also normative.

Finally, I would like to share a brief testimonial from a manager of an ISO 45001 certified company: "We took what was happening in Wuhan, China, very seriously. We informed ourselves and evaluated in a multidisciplinary way the risk of this disease and made several decisions in anticipation of the pandemic that occurred. For example, when travelling, especially travelling by plane, our employees have been sensitised to wear masks provided by us. Only they and the Chinese put on the masks on the journey. Of all our workers, we had only one case of Covid-19 who happened to have tested negative five days earlier. It was a strange case! Now we can say that we have not lost millions of euros, nor have we lost any revenue due to delivery delays.

Our company is performing better than in previous years, so we are not asking ourselves how much we spent on the ISO 45001 certification and the measures we took, but how much we gained by doing it this way? - Most probably the viability and sustainability of the company for many years to come.

H E A LT H A N D S A F E T Y AT W O R K W I T H I S O 4 5 0 0 1 I N A T I M E O F PA N D E M I C |

The implementation and certification of ISO 45001 not only has the advantage of a robust risk management framework for management framework for Covid-19, but also for all other occupational health and safety risks. risks. In addition, the multidisciplinary health and safety team should base its decisions on the assessment of information from a range of credible sources of information, the resources available to the organisation and a feasibility study on the current state of the art. A large proportion of organisations prior to Covid-19 looked at ISO 45001 as a standard for avoiding serious, immediate news and that would jeopardise their good name in the marketplace. Today, any organisation will recognise that ISO 45001 standard as a more comprehensive not only for Covid-19 but also for other risks chemical, mutagenic, phy­ sical and mental and social risks such as stress, burnout harassment and bullying.

Working from home was a mandatory act to mitigate the risk of the pande­m ic, which will remain and even increase as it is in the interest of both parties. The organisation that hires a worker, in any work situation, even when working from home, remains responsible for the safety and health of the worker. An ISO 45001 certified company has an obligation to mitigate the associated risks by taking appropriate and effective measures.

Being certified it has an obligation to use credible sources of information to help in the decision making. As an example, you could use the PD ISO/PAS 45005:2020 standard and in clause 4.4.2 Working

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ISO 22301 FOR BUSINESS CONTINUITY HOW TO STRENGTHEN THE CAPACITY TO REACT

CARLOS RODRIGUES • Lead Auditor EIC carlos.rodrigues@pdca.pt

After the first version in 2012, ISO 22301 was revised in 2019 and translated into the Portuguese version in 2020, becoming be known as NP EN ISO 22301:2020 - Security and resilience - Systems for Business Continuity Management Systems - Requirements. Applicable to any type of organisation, this standard can and should be an auxiliary management tool relevant to all organisations aware and concerned with the reality of our days reality of our times, translated into the probability of occurrence of disruptive events with strong impact on the market, on business and on people.

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mplementing and certifying anywhere in the world ISO 22301:2019 enables organisations to guarantee continuity of service in the event of business disruption, ensuring that basic and essential services are re-established within defined timeframes agreed upon in the context of specific planning, i.e. so-called business continuity plans. The objective is to minimise the potential impact of the disruption and, at the same time, to defend the image and repu­t ation of the organisation regarding its good performance with stakeholders, that is, customers, emp loye e s , s u p p l i e rs a n d o t h e r a g e n t s .

The development and implementation of a business continuity management system that adopts the ISO 22301 refe­ rence as a guideline reference implies a strong leadership, the definition and follow-up of specific objectives, an ana­ lysis of the impacts on the business to

determine the priorities and the continuity requirements, the risk assessment p ro ce ­s s e s , t h e i d e n t i f i ca t i o n o f st ra­ tegies and solutions for before, during and after disruption and, of course, the design and implementation of business continuity plans and procedures of an exercise programme. The process at hand also includes the definition of maximum tolerable periods of disruption and recovery times. The scope of ISO 22301 is enormous and includes, critical servi­ ces, natural phenomena, acts of terro­ rism, cyber-attacks, demonstrations and strikes, legal requirements, stock exchanges, climate change and, of course, epidemics and pandemics. Ensuring business continuity in the context of a pandemic context, such as the one we are currently experiencing, is another great challenge to all national and international organisations. It is with this type of phenomenon that ISO 22301 gains an increased relevance to those which, until now, had not realised or assumed the importance of planning the continuity of their business, with all that this implies in a chain of multiple interactions, with a direct impact on their employees and their families, many times, also on the employees of other organisations in your supply chain. It is not possible to do futurology, however it is urgent to think about the most likely challenges that we may have to face, because only then we can minimize the associated impacts, thus making the difference bet­ ween organisations and contributing to a stronger and more resilient economy.

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dial question for our survival as we will face new realities in the short, medium and long term, with changes in the way we design, conceiving, develo­p ing and promoting services and products. Business continuity management highlights, therefore, its importance and pertinence in such adverse contexts as this one and others that we have previously mentioned.

ISO 22301:2019 undoubtedly constitutes an opportunity to address the challenge brought by the pandemic, having its new version contributed to strengthen the perception that it is not a standard for information security, but rather a stan­ dard with holistic coverage in what refers to the occurrence of disruptive and unexpected events for the business, going far beyond, in its focus the aspects rela­ ted to technology and information security, which are also are also considered to be present.

I S O 22301 FO R B U S I N E SS C O N T I N U I T Y H OW TO S T R E N GT H E N T H E CA PAC I T Y TO R E ACT |

The pandemic of the new coronavirus has put on the world agenda, and on the agenda of citizens in general, the need for markets, governments, and organisations to rethink their positioning, attitude and strategic vision. From a group of organisations that are adherent to the idea of business continuity planning, we should pass to a wider group of entities more aware of this importance, whether or not they adhere to a certification process certification that, due to the fact that it is attributed by independent and accredited bodies, can bring them undeniable value.

The pandemic phenomenon has brought new uncertainties to business, insofar as it has different characteristics from the pattern of disruptive events known until its emergence. These uncertainties are accompanied by changes at various le­vels, with new challenges that have been posed on a daily basis. The phenomenon of the pandemic forced the transfer of workers from their workplaces to their residen­ ces, turning these into new and different kind of work. Telework has gained new relevance, consequently implying chan­ ges at the legislative production level and bringing new challenges to organisations and people. Physical and mental health has also gained new contours and more prominence. Cyber-attacks have increased.

Governments, in concert, have prepared financial support packages geared towards for this problem. The world continues changing, and communication, information and misinformation remain constant challenges. The preparation of busine­sses for the post-pandemic period is a primor-

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CERTIFICATION IN FOOD SAFETY STANDARDS, NOW MORE THAN EVER

TERESA SOLEY • Food Technical Manager Intertek Ibérica info.portugal@intertek.com

Providing safe food in times of pandemic will be more readily available to companies that have implemented and certified a food safety management system and developed procedures to deal with crisis situations. However, the Covid-19 outbreak has posed an unprecedented challenge to the entire food chain, leading to numerous impacts at different levels.

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e do not sufficiently appre­ ciate the courage and effort o f th e a gr i -fo o d se cto r to provide us with safe and uninterrupted food during this this pande­ mic crisis, from primary sector producers sector to the shops, food and packaging manufacturers and packaging and the entire logistics chain that ensures supply. These are companies who are used to managing risk through their Hazard Ana­ lysis and Critical Control Critical Control Point (HACCP) plans. Others have implemented and certified a food safety food safety management system and have developed procedures to deal with possible crisis situations, including a pandemic.

But even so, the outbreak of Covid-19 di­ sease has posed an unprecedented challenge, causing devastating economic and social impacts, such as a drop in demand for food due to reduced purchasing power of the population or hotel closures, me­ dical leave due to quarantines, transport disruptions, among other factors. In this sense, the owners of standards, such as IFS, BRCGS or FSSC 22000, have made efforts to issue recommendations, at the same time making their protocols more

flexible to help companies maintain their certificates or disclose the reason why the renewal date has been exceeded.

In general terms, these recommendations can be summarised as follows: •F ormation of a crisis management committee to take decisions, communicate and review the effectiveness of the actions taken.

•H ACCP Food Safety Plan: the prerequisite programmes are likely to be affected by changes made in response to Covid-19.

For example, increase of broken mate­ rials due to installation of partitions bet­ ween workstations, doors or windows opened for ventilation or adjustments made to production line speeds to adapt to reduced staffing levels. It is important to review the planned changes to understand and mitigate any impact on product safety.

• I nternal audits: the internal audit programme of internal audits should be reviewed to ensure that the focus is on the highest risk processes, as a result of the changes introduced in response to the pandemic. There may need to place greater emphasis on the management and hygiene aspects of the factory and staff hygiene aspects. In addition, remote auditing should be considered whene­ ver the activity to be verified permits.

•A pproval of suppliers and materials and emergency raw materials: there

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•S ite rules: you are expected to consider issues related to: measures to protect the site in the event of an increased influx temporary workers; preventative maintenance plans; product flows, especially if there are microbiologically sensitive areas and modifications have been made to ensure social distancing; ensuring the safety of new equipped areas, such as changing rooms, to avoid the passage of between shifts; cleaning plans adapted to the new production rhythms and suitability of the products used for the cleaning and complementary disinfection of surfaces and hand washing; frequency of the verifications to confirm the correct functioning of good hygiene practices and the integrity of the facilities; verification of the need to reinforce the pest control plan due to the increased number of ventilation.

•L abel revision: if it is not possible maintain any of the claims due to changes in the list of allergen statements, etc., it will be necessary to revise the labelling or printing on the packaging in order to continue to offer products in accordance with the legislation.

•F raud mitigation: it is recommended to monitor raw material scarcity and price variations to identify those with the highest risk of fraud, monitor pu­ blications on fraud, review publications on fraud, review the risk classification of rating raw materials and contingency plans, and increase inspections of commodities identified as most at risk.

•S taff: ensure training of temporary workers to cover absences and quarantines, properly train regular staff in new procedures, reinforce medical examinations, and reinforce methods of cleaning work clothes, whether washed by staff themselves or by outsourced service.

Accredited certifying bodies ensure the integrity of the food safety management systems during audits, contributing as far as possible to the assurance of qua­ lity, legality, integrity and food safety in the food chain.

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are likely to be shortages of raw materials, so alternative sources of supply will need to be used to ensure continuity of production. This carries higher risks and therefore actions must be taken, such as regular reviews with suppliers of their stock situation, understanding the situation in the countries of origin of raw materials and watching the pri­ ces as an indication of product scarcity. In addition, there is a need to adjust the inspection plans in the reception of the goods, as well as not forgetting to inform the customers of the changes when the goods are manufactured for third parties.

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ISO 27001 TO INSURE INFORMATION SAFETY IN TIME OF NEW THREATS

An ISO management system is a tool capable of managing the changes occurring in the context and business of an orga­ nisation and adapting the organisation's response to those changes. This objective is achieved with the support of three processes: context (change) management, risk and opportunity management and continuous improvement management.

In the specific case of an information security management system, the management system is especially useful given the speed with changes occur and new vulnerabilities, threats and weaknesses are identified.

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AGUSTIN LERMA GANGOITI • IT Technical Specialist, South Europe, Business Assurance Lloyd’s Register agustin.lerma@lr.org

n recent times there have been le­ gislative changes (RGPD - General Regulation on Data Protection), new vulnerabilities (SolarWings) and new threats (ransomware) that have required the modification and adaptation of new controls, or the amendment of existing ones, in order to effectively protect the information assets of organisations. But all these changes have not caused such a major shift, with an impact as profound as that caused by the consequences of the management of the Covid-19 pandemic in March 2020. Before, a global pande­m ic was considered as a threat on a theo­ retical and hypothetical level, mainly in business continuity, being disregarded and considered unrealistic in most cases. This is despite the fact that there are historical events that have demonstra­t ed their impact and seriousness, such as the 1918 flu, acquired immunodeficiency syndrome or avian influenza.

Information security is more focused on the "cyber" side and the threats that affect machines, software or data, than on people or the risks that may affect them.

People are considered information assets in their own right, in addition to managing the rest of the information assets. Before the pandemic, the only viruses that were considered for information security were computer viruses, not viruses that affect humans.

It is very difficult to consider how a glo­ bal pandemic can affect the information security and the truth is that it did not do it directly. It did it indirectly, through response measures to protect people from the pandemic, from structural modification of the physical configuration of offi­ ces or data centres and access mode, to a new management of information assets in most of the world's organisations.

The first consequence of this pandemic, and the need for organisations to continue operating in a situation never seen before (unavailability of people, either by the di­ sease itself or by the legal limitations on movement imposed by governments to limit the spread of the virus), was to trigger the business continuity plans, which mainly consisted of people working from home rather than of offices, factories and company premises. The second consequence was a mass migration of information assets from organisations' servers and data centres to cloud services. This allows remote access to assets from anywhere in the world (availability), but leaves the security of these information assets in the hands of the providers of those services.

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In addition, they no longer have a business continuity plan, because they are in business continuity. The environment of their business has changed and most of the measures taken before this situation are no longer adequate. In this new context, companies must be able to: • I dentify the vulnerabilities, threats and opportunities in this new situation; •C onsider the new threats posed by employees work from home (clean desk policy, router clean desk policy, router control household, fatigue due to disconnection with the organisation); • I mprove the controls that apply to communications (if there are no communications the distributed model does not work); • I mplement, update and review controls applicable to critical suppliers (cloud and/or communications) that affect information security;

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In other words, service companies now have the ICT structure of the organisation distributed over tens, hundreds or thousands of small sites (one per remote employee), rather than a single physical location, and relying on third parties to manage and secure their information assets (cloud). In the case of productive organisations, the model is mixed (remote and presential), but the administrative and ICT structure presents the same dispersion characteristics.

•E stablish security conditions for cloud data of cloud data management services.

How can they do it?

• I mplementing an information security management system ISO 27001 standard to manage change, identifying risks and opportunities of the new reality and mo­ difying or implementing controls (clean desk policy, screen policy, screen locking, paper management, limiting family access, router control, antivirus, etc.); •A dding to the information security ma­ nagement system complementary control module to ISO 27701, to protect personal data, and/or an additional control module ISO 27018 if data is loaded in the cloud; • I n the case of general cloud services, the ISO 27017 complementary control mo­ dule will also provide protection. Based on my experience as an information security auditor, I can say that organisations that have an information security management system based on ISO 27001 have been able to manage change, risk and establish protective measures for the new management situation brought about by the effects of Covid-19 more quickly effective and efficient manner than those without a business management tool such as this.

Even taking into account that the situation of remote working may be reviewed in the future, due to vaccines or medication and

the restrictions on movement are lifted, it is difficult to consider a total return to "normality" before the pandemic in terms of information security. Many organisations have incorporated remote working as a necessary part of their business. It is only a matter of time before Portugal revises definitely, and not exceptionally, the decree-law that covers "teleworking", reinforcing the certainty that remote working is here to stay and the information security will have to adapt to the new reality.

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ENSURING ADDED VALUE IN THE SUPPLY CHAIN GOING BEYOND COMPLIANCE

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ood products have a very long lifespan and it is therefore essential to maintain from their production to the moment they reach the final consumer, guaranteeing their correct packaging, storage, transport and distribution. Ensuring quality and safety throughout the supply chain is becoming more and more of a challenge and it is necessary to have a holistic view of it in to ensure compliance with requirements, as well as to identify, monitor and evaluate possible improvements. Therefore, a correct management of risk associated with the trajectory of food products along the chain ensures better business for orga­ nisations, enables legal and contractual obligations to be fulfilled and safeguards consumer protection.

W ANA MACHADO • Product Manager Certification and Business Enhancement SGS Portugal ana.machado@sgs.com

ith the objective of improving supply chain security, the ISO 28000 normative document was developed, which allows organisations to establish a global ma­ nagement system for the security of the supply chain, by means of a supply chain security management system, through assessing the security conditions in which they operate, and determine whether they are implementing appropriate security measures and are complying with other applicable requirements. If safety needs are identified in this assessment, orga­ nisations shall put in place mechanisms and processes to address them. With globalisation, organisations are turning to increasingly rely on geographically distant

resources and suppliers that offer more economically advantageous labour and natural resources, but at the same time present more security risks. It is therefore critical for many organisations to select, evaluate and maintain suppliers that meet the regulatory requirements and best practice to achieve their food qua­ lity and safety objectives. The solution to this problem is to select suppliers certified by bodies accredited in food safety standards, as this assessment is carried out by independent, competent and impartial bodies. Various types of inspections can be considered according to the various factors and legal requirements of each country, and a thorough knowledge of all the regulations is necessary to avoid unpleasantness or total loss of the goods.

To safeguard against these issues, orga­ nisations can check the raw materials used upstream before production starts, through pre-production inspection (IPC Inspection Production Check), as well as during the production process (DUPRO – During Production Check). These inspections ensure, through visual inspection and testing of the first pieces of the batch produced, uniformity with production standards and product quality and reduce the risk of damage as the production process can be interrupted and corrected if non-conforming product is detected. Furthermore, these inspections also mitigate problems related to raw materials and ingredients outside the technical specifications and the specifications requirements.

After production, a Final Random Inspection (FRI) may still be carried out for de-

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biological, physico-chemical, allergen and nutritional analyses, product authenticity and, whenever possible, be carried out by competent laboratories with ISO 17025 accreditation for the selected tests. For the fulfilment of the quality and safety levels of the products it is fundamental the elaboration of a rigorous plan of ins­ pection, analysis and tests that covers not only raw materials, production and final product, but also the validation of the hygienic processes and the useful life of the product. These plans will always have to take into account the specifications of the country of origin and destination, as well as the client's specifications. In a particularly complicated period as the one we are going through due to the Covid-19 pandemic, organisations are experiencing several difficulties in terms of transport and supply, either by the shortage of ingredients and raw materials or by the delay in shipments. These difficulties have a strong impact on the production capacity of organisations that, due to the pandemic, are already facing changes in terms of supply/demand given the volatility of the current context and the contingency plans implemented. Besides the

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tailed checking of a sample taken from the production lot according to pre-defined sampling procedures. These inspections are carried out in accordance with the technical specifications provided by the purchaser and/or by comparison with a standard sample, serving to evaluate the criteria of quality, quantity, labelling and packaging, as well as any other parameter defined in the specifications. In many cases, due to the perishability of pro­ ducts and food ingredients, their transport obeys very strict rules to preserve their integrity and increase the risks to be evaluated, being therefore necessary inspections to ensure that the product remains throughout the transport as it was at the time of containerisation. To verify the shipment of goods, the condition of the packaging, quantities, number of lots loaded, in addition to the physical condition of the container, it is possible to resort to an inspection called contai­­ ner loading assistance (CLS - Container Loading Supervision). It is important to emphasize that when we talk about safe and quality ingredients, we must always be aware of the different dangers to which they may be subject, whether they are of a biological, chemical or physical nature.

We are constantly faced with food safety alerts indicating the presence of contaminants in food and ingredients, which occur for a variety of reasons: accidental contamination (food safety), adulteration (food fraud) or intentional contamination (food security). In this sense, it is necessary that the inspection plans defined by the organisations contemplate micro­

already known difficulties, the pandemic also brought imperatives in the sense of restructuring supply chains, as well as in consumption habits, with the preference to purchase goods produced locally and in a sustainable way. The future requires a greater capacity for resilience, flexibility and agility so that organisations can more easily deal with disruptions and possible global crises.

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ASSET MANAGEMENT WITH ISO 55001 SEES ADVANTAGES EVEN IN PANDEMIC CLIMATE ISO 55001 defines the requirements for the asset management system. It should be regarded as the standard that specifies the technical aspects of an organisation's asset management system with a view to possible certification. It is part of the ISO 55000 series of standards, which aims to facilitate the implementation of best practice in asset management practices at any point in an organisation's life.

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ANTÓNIO SILVA • Managing Director TÜV Rheinland Portugal geral@pt.tuv.com

et's start by defining what an asset is.

An asset is a thing, entity or item that has potential or actual value to an organisation. And what is asset management? It is all the activities of an organisation co-ordinated to manage its assets associated with creating and maintaining value.

ISO 55001 specifically defines the requirements for an asset management system, while the other benchmarks in the ISO 55000 series of standards define terminology and provide supporting guidance on how to apply ISO 55001.

Note that in the spirit of the standard, assets can be either tangible or intangible, as exemplified: According to the standard the assets could be material or immaterial as exemplified: • A chemical manufacturing organisation may wish to improve the management of its assets, mainly consisting of its production facilities.

HERFRIED KOHL • Global Head of Certification of Management Systems TÜV Rheinland Group herfried.kohl@de.tuv.com

• A public administration body, for example responsible for bridges and roads, may want to optimise the management of these assets and make it more transparent.

•A n organisation managing assets for third parties may need to demonstrate how its asset management processes are structured and how well they are performing.

Although the principles of an asset management system according to ISO 55001 can be applied to any type of asset, in practice, physical asset management appears to be the most relevant area of application. With the current pandemic climate, many assets have demonstrated the need for adaptation and adjustment in order to meet the demands of compliance with the hygiene and sanitation rules issued by health management bodies, namely WHO/DGS. This variable has introduced in the organizations the need to respond in terms of assets, both at the strategic level regarding maintenance and expected longevity, and at the level of response in operation to the current circumstances of the moment. The management system ISO 55001 can therefore also be seen as a tool for managing such assets.

ISO 55001 has a set of requirements and concepts relevant to its implementation, which we list here: •T he asset management system should be defined taking into account the requirements and expectations of stakeholders that cha­ racterise the context of the organisation (e.g. owners, shareholders, customers, investors,

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• Organisations seeking certification should clearly define the scope of their asset ma­ nagement system and the respective assets included in it, such as specifying the type, geographical distribution, etc. It should be very clear what is covered by the asset ma­ nagement system.

• Top management should be the driving force behind the asset management system, so the organisational lines of leadership and coo­ peration with the financial management area should be clearly defined.

• An asset management policy and the principles of the asset management system should be defined, including top management commitment to the system.

• The integration and harmonisation of the asset management system with other already certified management systems is advisable.

• For individual assets or groups of assets, asset management plans must be defined, maintained and documented. In these plans it is expected to find at least the following information: criticality and purpose of the asset, responsibility for the asset, identification of the individual characteristics of the asset and maintenance and renovation plans, etc.

• Definition of objectives for asset management, which should be measurable wherever possible.

Usually, objectives are defined at the most relevant levels of the organisation and for the most important hierarchical functions.

If there are conflicts with other objectives in the organisation, these should be clarified.

•T he organisation should create a strategic asset management plan (SAMP). The main purpose is to translate the relevant objectives of the organisation into appropriate asset management actions. The SAMP can be a document or a set of documents. Many organisations publish it, especially in the public sector, in order to demonstrate transparency and professionalism.

•L ike all newer management system standards, ISO 55001 is also based on risk management, so the organisation must apply a risk-based approach to all risk-sensitive parties in its asset management system.

•T he performance of the asset management system shall be monitored with the help of indicators and evaluated regularly by top management. The standard PDCA (plan-docheck-act) cycle should be applied to demonstrate continuous improvement of the system.

ISO 55001 was created to also be used as certification standard. The organisations that want to obtain their assets management system certification should present to the external certifier entity the implementation of the requirements.

ISO 55001 is designed to serve also as a certification standard. Organisations seeking certification of their asset management system must demonstrate to an external certifying body the implementation of its requirements.

The document ISO/IEC TS 17021-5:2014 defines the competence requirements for the certification audit of the asset management system and provides general guidelines for the qualification of auditors, both internal and external. Auditors shall have appropriate professional experience in asset management; in addition the professional experience requirements shall be detailed according to the applicable industry area.

The determination of the audit time required to certify an asset management system is defined in the IAF (International Accreditation Forum) guidelines, thus making it possible to obtain certification in accor­ dance with the international accreditation guidelines.

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authorities...). It is important that the context of the organisation is well characterised in order to objectively define the asset management system.

TÍTULO DD CAPÍTULO |

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QR-CODE

GENERAL LISTING OF CERTIFIED COMPANIES, SERVICES AND PRODUCTS

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s in previous years, we make avai­ lable online the final list of certified companies, services and products in an easy-to-read version.

To access the 2020-2021 list of this 15th edition of the GEC – Certified Companies' Guide simply click on the link, access the URL available on this page or reading the QR-CODE. Our thank you to all the readers who have accompanied us throughout these years. We are available to receive your contributions and/or suggestions for improvement so that together we can improve the Certified Companies Guide.

URL FOR ONLINE LISTING https://issuu.com/cempalavras.pt/docs/listagem_gec_2020

TÍTULO DD CAPÍTULO |

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