The different types of knowledge

tions. Tacit knowledge, which is often overlooked, can significantly improve the efficiency and effectiveness of achieving goals. To truly succeed, one needs more than just factual information. Knowledge is a powerful tool that can result in organizational breakthroughs. In fact, studies consistently show that tacit knowledge is more valuable than merely declarative (oral or written) information when it comes to driving corporate innovation and technological changes within companies.

The challenge of codifying tacit knowledge is a significant issue for KMS. Technical systems rely on codification, which can prove difficult for individuals who possess implicit knowledge. This type of knowledge is rooted in experience and intuition, rather than facts and figures, and therefore difficult to express in words. For instance, an IT expert resolves issues based on their experience and intuition, making it difficult to convey their expertise in a way that a novice could understand. Implicit knowledge reflects an individual‘s cultural beliefs, values, and attitudes toward their work environment, often without their awareness.

Defining this particular skill can prove challenging, yet it typically involves a guiding framework, such as „the customer is always right,“ that shapes individuals‘ interactions with colleagues while carrying out their responsibilities within the organization.