FROM NZCB —
Halo 10-Year Residential Guarantee Halo Application Process Applying for the Halo 10-Year Residential Guarantee There are two different ways that you can apply for the Halo Guarantee: 1. Online The Halo 10-Year Residential Guarantee is available online with all New Zealand Certified Builders (NZCB) Building Contracts by following the process below: a) Complete the building contract as per normal via the NZCB members only Toolshed b) Once you have purchased the online building contract the relevant information for your Halo Guarantee Application is automatically sent to Halo Guarantees Limited c) Halo Guarantees Limited will then process the Halo Guarantee Application and email the builder an invoice along with payment instructions. 2. Hard Copy If you are using a hard copy NZCB Building Contract or another type of Building Contract for your project you will need to complete a hard copy Halo Guarantee Application form. To do this, please follow the process below: a) Download and print the Halo Guarantee Application form located under the Halo button on the NZCB members only Toolshed
After another five working days (if the homeowner has not declined the Guarantee offer) Halo Guarantees Limited will send a Letter of Confirmation of Guarantee to the homeowner. By law the homeowner has 5 days to opt out of the Halo Guarantee should they wish to do so.
When does the Halo 10-Year Residential Guarantee start? When the contracted work is completed, and the homeowner has sent in their signed Completion Certificate. If the signed Completion Certificate is not received from the homeowner, the Halo 10-Year Residential Guarantee will either automatically start 120 days after the expected completion date as supplied in the original building contract, or Halo Guarantees Limited will make a decision on when the completion date occurred.
Halo Guarantee Handbooks There are two handbooks available to download from the Halo button of the members only Toolshed.
Homeowner Handbook The Halo Guarantee Homeowner Handbook has been designed for the homeowner and has everything the homeowner needs to know about the Halo Guarantee, including:
b) The builder must then complete the Halo Guarantee Application form (all fields to be completed in full)
• Benefits for the homeowner
• What they are not covered for
c) The homeowner signs the Halo Guarantee Application form when they are signing the building contract and the builder then emails the completed building contract and Halo Guarantee Application form to applications@halo.nz
• Homeowner must do’s
• The claims process
• Guarantee fees
• General Terms
• Application process
• Definitions
d) Halo Guarantees Limited will then process the Halo Guarantee Application and email the builder an invoice along with payment instructions.
• What they are covered for
Member Handbook
The Invoice is paid The builder pays the invoice (within 14 days) and upon receipt of payment, Halo Guarantees Limited will email the Halo Terms and Conditions document to the homeowner and the builder, along with a Letter of Offer of Guarantee and the Guarantee Schedule. Within 10 working days Halo Guarantees Limited will either receive confirmation from the homeowner that they have accepted the Guarantee offer, or Halo Guarantees Limited will assume that they have agreed to the offer.
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The Halo Guarantee Member Handbook has been designed for NZCB members only and must not be shared with the homeowner. It has everything that NZCB members need to know about the Halo Guarantee, including: • Benefits for the homeowner and the builder • Application process • Guarantee fees • Comparison chart
• Halo checklist • How to present the Halo Guarantee to the homeowner
