Meet the NZCB Team

Here at the New Zealand Certified Builders (NZCB) National Support Office we are a close-knit team, who are dedicated to the work we do. We all have different roles and provide a broad spectrum of service to our members. Below you will find a brief summary of what we do and how we can support you!

Grant Florence Chief Executive Leading the delivery of the Associations Strategic and Management Plans Governance, advocacy and operational engagement with the NZCB Board of directors and liaison with other strategic stakeholders Public relations including managing all press/news stories Leading the operations of the Association including overseeing the National Support Office Staff grant@nzcb.nz 07 557 9211

Trudi Pipes Executive Assistant to Chief Executive Executive Support to the Chief Executive and NZCB Board of directors Supports Regional Presidents and National Support Office Staff NZCB Mentoring Programme trudi@nzcb.nz 07 557 9211

Membership and Education Team

Shane Ririnui Education and Technical Manager Manages, plans and delivers builder education and compliance Manages membership acquisition strategy and the Membership and Education Team Support for members and homeowners when things go pear shaped on-site Support for NZCB Presidents shane@nzcb.nz 021 906 489 Nick Matthews Industry Pathways and Apprenticeship Manager Manages the ITAB Apprenticeship Programme, AST and the NZCB Apprentice Challenge Manages the delivery and impact of RoVE to members Membership acquisition – South Island Delivers builder education and supports regional events and activities – South Island nick@nzcb.nz 021 906 483 Kelly Sheridan Customer Liaison Coordinator

Homeowner enquiries and consumer information Provides dispute resolution information and liaises and facilitates between homeowners and members to assist in project completion Supports the New Membership Coordinator with processing

customerliaison@nzcb.nz 07 557 9210

We are just a phone call or an email away

Shaye Baker New Membership Coordinator

Manages and processes all new membership applications, company structure changes and membership upgrades. shaye@nzcb.nz 07 987 2293 Andrew Macdonald Business Development Manager Auckland Membership acquisition – Auckland Auckland Member Support

andrew@nzcb.nz 021 906 844

Marketing and Membership Services Team

Karla Farrar General Manager – Marketing and Services Manages all marketing and communications for NZCB including the NZCB brand Manages all aspects, including the planning and delivery of the NZCB Annual Conference and Expo Manages the benefits and services available to members, including sourcing and maintaining relationships Manages the Marketing and Membership Services Team and the relationships with NZCB Affinity, Strategic and National Partners karla@nzcb.nz 021 906 234

Linda Moody InHouse Magazine and InTouch eNews Editor InHouse magazine editor – coordinating, planning, sourcing and collating all content Coordinator of the NZCB monthly InTouch email newsletter Partner advertising management Ashleigh Fletcher Marketing Executive and Digital Marketing Specialist Content creation, digital marketing and communications National event organisation and regional support Website maintenance, design and creation of marketing collateral

ashleigh@nzcb.nz 07 557 9217

Finance Team

Gavin Lord Finance Manager Managers the financial function of NZCB including overseeing the end-to-end finance operations Monthly accounts for Debtors and Creditors Regional account maintenance and administration Managers the Finance Team

linda@nzcb.nz 07 557 9214 gavin@nzcb.nz 07 987 2321 Georgia Courtney Membership Benefits Coordinator

Manages all aspects of NZCB merchandise, Fisher & Paykel and AA NZCB Toolshed support for building contracts and employment agreements Coordinator of NZCB monthly Deals & Benefits email newsletter Julie Thomas Revere Magazine Editor and Project Coordinator Revere magazine editor – coordinating content and imagery from application to publication Administers and manages the NZCB Certified Plan collection of house designs AST grants and ITAB administration

georgia@nzcb.nz 07 987 2292 jullie@nzcb.nz 07 557 9213

Rose-Anne Smith Accounts Administrator Esmerelda Loots Customer Service/Accounts Administrator

NZCB and ITAB financial account queries Membership category confirmation and advertising levy maintenance and administration General accounts administration First point of contact for NZCB main phoneline Accounts receivables and credit control esmerelda@nzcb.nz 07 987 6337