The off icial magazine of the New Zealand Certif ied Builders Association
October/November 2018 — 668– Are you OK?
Pg 34
Surviving an IRD Audit
Pg 39
Centrespread —
REVERE Volume One a Huge Success Pg 24
New GIB Site Guide Now Available. ®
Download from gib.co.nz, view on the GIB® App or request a copy 0800 100 442. Includes: — Updated GIB® Bracing section including new GS2-NOM bracing element. — Updated GIB® compounds guidance. — Updated Interior Quality of Finish guidance.
Contact: 10 Marsh Street, Tauranga 3110 PO Box 13405, Tauranga Central, Tauranga 3141 Phone: 07 927 7720 Freephone: 0800 CERTIFIED Fax: 07 927 7721 www.nzcb.nz ISSN 2463-3305
NZCB NEWS
TECH TIPS
Planning for Success
2
Am I OK?
3
Certificates of Practical Completion
16
Contract Works vs Public Liability Insurance 17 NZCB Mentoring Programme Update
18
Building Trade Professional Workshops – a Huge Success
21
21st Annual Conference & Expo
28
What is KiwiBuild and What do we Know so far?
31
Free Helplines for NZCB Members
37
Sun, Surf and Safety Wear
40
Message from the Chief Executive
49
HEALTH AND SAFETY Starting out Right with Health and Safety
43
HEALTH AND WELLBEING
Choose the Right Tech to Make Your Business More Efficient
36
24
REVERE VOLUME ONE – A HUGE SUCCESS! VOLUME TWO SUBMISSIONS OPEN NOW!
AROUND THE REGIONS NZCB Bay of Islands/ Far North Charity Boxing Event
5
Waikato Builders Up Skill Young and Old
6
Wellington Committee Donates Money to Tongan Relief
7 8
668
34
NZCB Certificate of Appreciation Presented to Taupo Member Steven Roche
Builders: Tough as Nails?
35
Christchurch Thermaseal Factory Tour
9
Auckland Committee and Big Buddy
10
IN THE KNOW New Domestic Violence Legislation Affecting Employers
19
Delegation – Learning How to Pass the Ball
32
Surviving an IRD Audit
39
How Does the Consumer Guarantee Act Work?
44
Mitre 10 Mega Timaru Hosts NZCB Builders Breakfast
11
Shane Ririnui – North Island
12
Nick Matthews – South Island
13
Industry Events Calendar
14
ITAB Welcomes Wintec Partnership
22
ITAB Apprenticeship Completions
23
InHouse is the official bi-monthly magazine of New Zealand Certified Builders Association. We’re always on the lookout for interesting stories or build projects that NZCB members have been a part of! To share your story with us please contact Linda. Alternatively, if you are interested in advertising in the InHouse magazine, we have a range of opportunities available to suit every budget.
A Positive Trend Emerging?
41
Linda Moody
NEXT GENERATION
INHOUSE EDITOR
linda@nzcb.nz | 07 557 9214
Find NZCB on
NZCB NEWS — Renee Jaine NZCB Board Member
Planning for Success Many of you run your own building business, and at some point I’m sure you’ve wondered, “Who will take the reins from me, when I’m ready to move on?”. It’s a question we also ask, as Board members. We want to ensure the Association is well led, and that there’s a good bunch of candidates putting themselves forward, come election time. With that goal in mind, I thought I’d take a few moments to ‘de-mystify’ the work we do as a Board, and to answer some questions I know I had, when I started this role.
Board vs Chief Executive – what’s the difference?
The Board is like the front tyre, which steers the bike and provides direction. This direction is set out in the Strategic Plan.
I read a good analogy the other day, which compared the relationship between the Board and Chief Executive to that of a bicycle and its tyres. The Board is like the front tyre, which steers the bike and provides direction. This direction is set out in the strategic plan.
4) Training and pathways. We want to upskill our current members, through events like the Building Trade Professionals series run by Jason and his team. This also covers ITAB, and our focus on upskilling the next generation of builders.
The CE is like the back tyre, powering the bike towards its destination. So Grant uses his skills, his team and the resources of the Association, to achieve the goals set out in the Strategic Plan.
What’s the direction then? There are six focus areas in the Strategic Plan, which we review every year. 1) Brand. We want to grow and enhance the NZCB brand, so homeowners know us, trust us, and hire us – and so upand-coming builders want to join us. That’s why we’ve got a Digital Marketing Strategy, so more homeowners hear about us and see our great work. It’s why we have the Halo guarantee, so people have peace of mind when they build with us. It’s also why we have strict membership criteria as to who gets in and who needs to leave – because our brand is worth protecting. 2) Membership services. We want to keep offering building and business support services that you all value. Like Halo, contracts, and helplines you can call to get fast, quality answers to your burning questions. 3) Membership growth. We want to grow – because with more members, we can have more influence over policy and the direction the industry is heading in.
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5) Advocacy – or ways of advancing our members’ interests by engaging with key stakeholders, like Building Consent Authorities, MBIE and the Minister for Building and Construction. 6) Finally, the sustainability of NZCB. So are we financially in good shape, is NSO performing well, and is the Board governing well? We discuss topics like this at our Board meetings, with the aim of identifying risks to the Association, and opportunities we could take. For instance, KiwiBuild is on our minds at the moment – as we work out what this could mean for our members, and how we can make the most of it. It may look like a big job, but I’ve found being a Board member really worthwhile. It’s a chance to ‘zoom out’ and look at the big-picture issues, weigh up the options, and find a way forward. And you can take that kind of strategic thinking back into your business, to improve what you do day-to-day. That’s my 2 cents – and I hope to see some of your names on the election ballot sheet, next year!
NZCB NEWS — Jason McClintock Operations Manager
Am I OK? Men’s mental health
• I’m working hard every day, all day, why am I still Is mental stress a real problem in the struggling to make enough margin to pay the bills? construction industry? Damn right, particularly amongst men aged between 45 and 54. Suicide • What, more rework? What’s wrong with tradesman rates in construction are higher than in the these days, why can’t they just pull finger and get it farming and forestry industries. That’s why I right the first time? want to have a chat about mental stress. • I’ve been threatened with liquidation. When working through a ‘problem client’ with a member, the building work is usually the easiest bit to unscramble. We plan a pathway forward and put that one into a manageable box. Understanding the client’s point of view is more challenging. However, after a bit of background from the builder we’re able to profile the client, which helps us understand how to approach the issue so we can stuff that problem into another manageable box. The difficult part? Gauging the effect, the issue has had and will continue to have, on our builders. As Kiwi blokes we tend to take a ‘roll the sleeves up’ approach. This doesn’t work so well when it comes to mental stress and its lasting effects. Mental health challenges don’t go away until we recognise the core problem and put a game plan in place to help us get back to what we consider a healthy state.
• My clients are going to make a Halo claim. • My clients want to take me to the Disputes Tribunal. • I’ve just been served the big white envelope, it’s a summons. On their own, these might not seem like such a big deal, but one issue can lead to another, then another and the pressure starts to build because “I have to roll my sleeves up and deal with what’s in front of me”. The effects on the business, family and responsibilities as an employer often go unnoticed. It concerns me that this day-to-day busy-ness goes unchecked.
Take a deep breath and ask yourself, “am I ok”? One way to dial in and give yourself a little self-check is to find what physical movement gives you a lift. It’s called your ‘body movement’. Look beyond what you do on the building site. A builder’s body becomes site-conditioned, so we need to make sure we move physically off-site. It might be a walk, run, a paddle or a ride. There’s a lot of science to support the fact that simple body movements rejuvenate, strengthen and heal our minds. So, what’s your body movement?
How do I know when I’m stressed? To help you identify situations which might cause you stress without you realising it, I’d like to share some of the instances I’ve seen where members’ mental health has come under strain. Situations that could’ve started a sideways slide towards mental health, compromised wellbeing or even depression.
Can you identify with any of these? • As an apprentice I was treated like crap and felt unappreciated even though I thought I was putting in a good effort. • I can’t seem to satisfy my clients, no matter what good will I put into my jobs, they always seem to find something wrong. What am I doing wrong? • Compliance, compliance and more compliance. I didn’t sign up for this crap. • There are not enough hours in the day. All I ever seem to be doing is solving everybody else’s problems. It’s draining and I’m not making the money I should be because of it. • My merchant slapped me with a stop credit this week. • Another non-paying client, why can’t people just pay their bills on time!
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Someone from the building industry who knows about mental stress all too well is Craig Bulloch. Craig pulled himself out of depression after being inspired by John Kirwan’s story and discovering his own body movement – triathlon training. I encourage you to read Craig’s article on page 34 and join Craig and myself at our Chew the Fat session about Craig’s story and men’s mental health. You can find Chew the Fat on the Toolshed. I’ll see you there.
On any given day, I’ll get a call from a member with a set of complex issues to unbundle and it usually starts with what they call a “problem client”.
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AROUND THE REGIONS —
NZCB Bay of Islands/ Far North Charity Boxing Event On 18th August, the NZCB Bay of Islands/Far North Committee once again staged another highly successful, charity boxing event. This was the fifth event organised by the BOI/Far North Committee in Kerikeri, but this year they donate a whopping $26,082.00! Professional ring announcer LT Dan Hennessey electrified the audience for the, eleven corporate bouts of three two-minute rounds. All rounds were evenly contested in front of a sold out venue. The 12th fight of the night was a women’s 60kg professional fight with both fighters each respectively holding New Zealand titles. Unfortunately, local fighter Quinita Hati wasn’t able to win the fight in front of her home town, losing by split decision.
NZCB BOI/Far North President Mark Todd and the Committee donating a cheque for $23,082.00 to St Johns Regional Manager, Nick Scott.
This year the Committee chose to donate their profits to St Johns BOI/Far North and the AST Trust. A cheque for $23,082.00 was proudly presented to St Johns Regional Manager, Nick Scott. The money that has been donated to St Johns will be used to support the volunteer ambulance officers to gain their tertiary qualifications, which previously they had to fund themselves. “The team at St Johns do an amazing service to the wider BOI/Far North community. It is an absolute pleasure that our committee are able to financially assist in the training of the volunteers of the BOI/Far North St John team” says NZCB BOI/Far North President Mark Todd.
BOI/Far North Committee.
$3000.00 has also been donate to the AST Trust, to help ITAB Apprentices who are in financial hardship. “The biannual event has become a must go to event in Kerikeri. We are overwhelmed with the sponsorship we get from local businesses. We have a capacity of around 600 people at the event, and I’m sure we could sell another 300 tickets if we had a bigger venue. We host an amazing event that the locals rave about each time and it also helps to promote NZCB. I would also like to thank the huge amount of support we received from NZCB National Support Office for this event” says Mark. NZCB Member Ringa Dalton and NZCB Member Ben Maxwell vs, NZCB Member Greg Machin and St John Paramedic Nick Scott.
Pro- fighters Quinta Hati (left) and Baby Nansen.
Dana Young vs Kirk Johnsen.
Bailey Malcolm, ring announcer LT Dan Hennessey and Jacob Thomas.
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AROUND THE REGIONS —
Waikato Builders Up Skill Young and Old From Preschoolers and Apprentices through to seasoned Licensed Builder Practitioners, carpentry skills are going strong in the Waikato, thanks to a number of recent events. Local kids are reaping the rewards of the regional New Zealand Carpentry Challenge held by Certified Builders Waikato earlier this year. Four young carpentry Apprentices where given a set of plans and each had eight hours to build a fort. The winner, Jordon Tira, went on to represent the Waikato at the Carpentry Challenge finals held in May at the NZCB National Conference.
“A big thank you to Regional Partner, Monier Roofing, for helping us deliver the on-the-job learning, which involved practitioners working out timber fascia heights for concrete tiles and then fix a section of fascia in place. Some LBPs had to think a little harder as we threw in the scenario of a ponding board,” says Mike. “I’d also like to thank my coordinator Natalie O’Donnell and the Waikato committee for their ongoing support with these events.”
“Learning through play is important to the development of children so it was an easy choice to gift these forts to worthy preschools. We also donated hammers and small sections of timber for the little ones to further develop their hand-eye coordination,” said Mike Hayward, NZCB Waikato President. The tools and timber came as a result of a day of Licensed Builder Practitioner (LBP) training. Held in conjunction with ITM, practitioners gained six elective points, on site learning and five past editions of Codewords covering off the LBP’s compulsory aspects of skills maintenance.
SJ Bulloch from Future Kids enjoying the view from the window of their newly donated Play-castle.
Fraser Rolls (left) and NZCB Waikato President Mike Hayward handing over one of the Play-castles to New Shoot Children Centre Hamilton. LBP’s upskilling and earning elective points for onsite learning at the ITM training day.
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AROUND THE REGIONS —
Wellington Committee Donates Money to Tongan Relief
The Wellington Committee kindly donated $1,000.00, from some of the funds they raised earlier this year at their golf day, to the Tongan relief. Pictured on the right is NZCB Vice President Brad Gibbons presenting NZCB Member Veni Uhila with the cheque to take to Tonga with him. Veni went over to Tonga recently to help with the rebuild after cyclone Gita.
A few words from Veni: Thank you for your kind donation to the Tongan relief. I have recently returned from my fourth trip to Tonga, where I have tried to help out as much as possible and to give back. Tongan people are so humble and resilient, they make do with whatever they have, happily carrying on with life. There was help from New Zealand and Australia but it doesn’t get as far as to the poor people, but most of it did go to rebuilding the hospital, etc. I would like to share a few photos with you from some of the projects that I have helped with.
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AROUND THE REGIONS —
NZCB Certificate of Appreciation Presented to Taupo Member Steven Roche Earlier this year at the Annual General Meeting, held prior to the NZCB 20th conference & expo, we recognised some of our members for their contributions to NZCB. Steven Roche from Taupo, was recognised with a Certificate of Appreciation for his outstanding contributions to the Association but was overseas and unable to attend conference this year. Steven has recently retired after being apart of the Association since 1999. He has been an active member in the Taupo region and always put his hand up first to be an Apprentice Challenge judge. Recently NZCB Taupo President Chris Smith kindly presented Steve with his award.
Tick all the boxes
Compliance with the NZ Building Code and acceptance by BCA’s all-in-one with CodeMark
AROUND THE REGIONS —
Christchurch Members Enjoy Thermaseal Factory Tour An informative factory tour, followed by a generous supply of nibbles and drinks – what more could a bunch of builders ask for? Courtesy of Thermaseal Glass Solutions, Geoff Ball and his team showed us around his new factory in Christchurch. Although the factory produces all of the usual types of glass required in modern buildings, the focus for the evening was on their ability to print pretty much anything onto the glass. These prints are bonded on as part of the manufacturing process, and not just applied later. Their equipment is the latest innovative stuff, and very impressive. We had just over 40 members along for the evening, and all enjoyed the tour of the plant. We were treated to a short AV presentation that showcased some of the projects they have been involved in around the country. My thanks go to Hagley Windows & Doors, Altherm Window Systems, Thermaseal Smart Glass Solutions, and APL for a successful night.
NZCB Canterbury President Richard Poff presenting the lucky prize draw winner, Robert Stokes with the bottle of whiskey generously donated by Thermaseal.
Top: NZCB President Richard Poff; and above, some of the NZCB Members that attended the factory tour.
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BigBuclcly MENTORING FATHERLESS BOYS
INmRODUCING BIG BUDDďż˝
The Auckland Committee has recently begun working to support Big Buddy. Big Buddy is a mentoring programme for fatherless boys between 7 and 14 years of age. It runs in Auckland, Waikato and Wellington and operates on the simple philosophy that boys benefit greatly from having positive male role models in their lives.
WHAli CAN WE DO? Big Buddies are not saints. They are good-hearted men of sound character with a few spare hours to spend with a fatherless boy each week; they make this difference for at least one year. If you'd like to join over 800 Big Buddies making lasting change in the lives of fatherless boys please go to their easy-to-use site, www.bigbuddy.co.nz or call 09 828 1358.
WHO ELSE SUP.P.ORTS BIG BUDDY.? Big Buddy has worked with a range of great businesses over the years.
In New Zealand there are over 8000 boys who have absolutely no contact with their fathers. Regardless of the reason for this, the outcome is that many of those boys feel something is missing, no matter what a wonderful a job their mums and other female carers do. Big buddy matches volunteer male mentors with these boys and feedback shows that they quickly gain confidence, build resilience and become happier people when they have a Big Buddy to trust and rely on.
WHY. IS ;THE AUCKLAND COMMITiTEE SUP.P.ORTING iTHEM? We believe that Builders make great mentors, we believe mentoring is at the heart of what we do, and we like the idea that there's an organisation to support our partners if we couldn't.
GJ Gardner Homes and ITM worked together on the Big Buddy Big Auction project; the proceeds from two homes meant they opened a third office in the Waikato in 2016. Barworks and DB also teamed up to give them a series of fundraising Long Lunches. Matt Watson, Willi Apiata, Grant Fox have also given their time and support to help Big Buddy. OTHER FUNDERS INCLUDE: New Zealand
Lotteries, ANZ Staff Foundation, Ministry of Social Development, The Lion Foundation, Wellington City Council, Sky City Auckland Community Trust, Auckland Council, The Tindall Foundation, Perpetual Guardian Trust
AROUND THE REGIONS —
Mitre 10 Mega Timaru Hosts NZCB Builders Breakfast Mitre 10 Mega Timaru had the pleasure of hosting a group of NZCB members and Regional Partners, for a Tradies Breakfast on Wednesday 22 August 2018. The group was supplied with a delicious breakfast from Sopheze CafĂŠ. After being welcomed by NZCB South Canterbury President Dan Gallagher, the group heard presentations from Ply Gem Windows and Doors. We learnt about the variety of products they have to offer ranging from double glazing to triple glazing, different frames and locks all which will be available through Mitre 10 Mega. The second presentation was from Hitachi with freebies galore handed out, everyone received a t-shirt. One NZCB member got to walk away with a lunch box full of goodies, while another received a Hitachi Bag filled with gear. Hitachi introduced their new range of nail guns and offered a one day special price for their framer and finisher. Ply Gem Windows and Doors presenting to NZCB Members about some of their products.
The feedback received from those who attended was positive and another breakfast will be organised in the near future.
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Consult your Allied Concrete representative for specialised information.
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2018 Inhouse Half Page Superslab 186x133.indd 1
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30086
Appraisal No.964 [2017]
13/09/2018 11:10:20 AM
AROUND THE REGIONS —
Shane Ririnui Business Development Manager – North Island
Keep Your Finger on the Pulse! Yes, that’s right, we’re in the heart of the crazy season for our industry. The time of year when planning is key to keep your head above water. Did you attend our BTP Workshop Series 2 on Maintaining Margin Through Project Management? If so, I hope you took away some key learnings to put it into action so you can stay on top of your mahi (work). We’ve all got full or overflowing schedules at the moment with jobs to wrap up or hand over before the year is out. While I might sound like a broken record… please stay on top of your planning, get organised and make realistic, achievable goals. Remember to also take some deep breaths now and again – while busy is good, it can be stressful. If you couldn’t attend our BTP Workshop Series 2 on Maintaining Margin Through Project Management (or we didn’t visit and deliver to your region) you’ll be happy to hear I’m scheduling dates and times for a ‘light version’ of the workshop. You can also hear key project management tips from experts Xigo by watching our workshop webinar, which will be available soon. Keep an eye out for these opportunities in your inbox.
Have you been to the dedicated Building Trade Professionals area on ToolShed lately…. or ever? It’s worth checking out to learn something new or refresh yourself on a topic. We post workshop and Chew the Fat videos, webinars, podcasts explaining codewords, juicy industry articles from Geoff Hardy (Construction Lawyer), Jason’s VLOGS on topical industry discussions, and templates to help run your business smarter. So, the next time you have a few minutes to kill while waiting in a queue, head to ToolShed. That’s it from me. Tirohia Koe I Nga Rohe (see you in the regions).
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AROUND THE REGIONS —
Nick Matthews Business Development Manager – South Island
It’s That Time of Year… Again! All too soon, the traditionally quieter months of August and September have passed and the ramp up to Christmas has begun. Since my last article, the South Island regions have continued to be active, with events being held in Nelson, Canterbury, Otago and Southland. Last but not least, it was tour time for our Southland members, who visited the upgraded ITM Frame and Truss Plant in Invercargill on 12 September. Local NZCB President Paul Young said the tour was informative and it was great to know the frame and truss factory will be able to keep up with local industry demand for many years to come.
Over four hundred builders, carpenters, apprentices and more than 50 trade and industry exhibitors gathered for NZCB’s biannual BUILD Nelson Expo in early September. Everyone who attended received a goodie bag jam-packed with treats, plus there were some awesome prizes given away at the end of the evening for some lucky attendees. Well done to the Nelson committee and helpers for raising the standard in true NZCB style with this well-organised, professional event. Down south it was all about trivia. Canterbury’s local NZCB committee hosted a pub quiz night in midOctober. A strong crowd of NZCB members, family and friends raised $1,980 on the night, which was generously matched by the committee dollar for dollar. The combined proceeds from the night, approximately $4,000 were donated to the Canterbury Mens Centre, a deserving and worthy cause. Many thanks to everyone who attended and gave freely to support this event.
Have you seen the updated ITAB website? Check out www.itab.co.nz for images and video content of NZCB Members endorsing ITAB, as their preferred provider for training Carpentry Apprentices.
Otago NZCB members also took part in a quiz evening, hosted by PlaceMakers in Dunedin on 19 September. The event focused on building and carpentry questions with attendees earning LBP points for correct answers. To ramp up the competition, it was NZCB verses Master Builders competing for the PlaceMakers Blue September Cup. I’ll let you know who won in my next InHouse article! As featured on the newly update ITAB website, recent ITAB graduate, Andrew Hayman and his employer NZCB Member, Simon McRae of Builderz Limited in Christchurch.
I’m looking forward to updating and reporting on the next round of Building Trade Professionals workshops – Maintaining Margin through Project Management, in the next edition of InHouse. See you in the regions.
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AROUND THE REGIONS —
Industry Events Calendar Paradigm Shift is for architects, designers and builders to further their breadth of knowledge and education. Learn about new products, new ideas and industry developments from leading manufacturers in the construction sector.
There’s LBP points available and it’s FREE to attend!
Gain tips and tricks from case studies outlining best practice BIM BIM procurement • IT and technology for the AEC industry • Overcoming software silos
CITY
DATE
TIME
VENUE
Napier
29 Oct
5pm – 7.30pm
Napier Conference Centre
Tauranga
30 Oct
5pm – 8.00pm
Mills Reef Winery
Hamilton
31 Oct
5pm – 7.30pm
The Verandah
Auckland
01 Nov
5pm – 8.00pm
Grand Millennium Hotel
Whangarei
02 Nov
5pm – 7.30pm
Toll Stadium
www.paradigm-shift.co.nz
Learn from international perspectives how BIM can be implemented here to achieve better efficiencies in design. NZCB Members entitled to a 15% discount to the 2018 BIM Conference / Summit to be held in Auckland on 29-30 October. To qualify, enter the promotional code M0C0WW while booking online at conferenz.co.nz/BIM
SAVE THE DATE!
WELLINGTON
FUN GOLF DAY DON’T MISS OUT ON THE 2019 NZCB Conference & Expo
14–15 JUNE 2019
CHRISTCHURCH CITY
FRI 9 NOVEMBER Boulcott Farm Heritage Golf Club, Military Road, Lower Hutt
Registration 11am • Tee off 12pm • Prize Giving 5pm
$40 per person $150 team of 4
For more info contact: Adrian Reid on 021 384 111 or Bernice Crighton at wellington@nzcb.nz 14
F I R C RT 2 5 / 0 9
NZCB NEWS —
Certificates of Practical Completion What are they and why are they important? A Certificate of Practical Completion (CPC) is the document we require to be completed when the owners take possession of their property or when the contract reaches practical completion, whichever is the earlier. We use this document to set the final sum insured and the start date of the 10 year defects period. A Halo CPC should be filled out, signed by the owner/s and emailed to halo@bwrs.co.nz so we can issue the final policy documentation to both you and the owner. The Halo CPC collects all the information we require to do this – the completion certificate in the NZCB contracts does not and, if sent through, will result in us requesting a Halo CPC to be completed and submitted.
the final contract price is marginally over the maximum sum insured we will check back with you if you want to adjust this back so there is no premium involved, eg original contract price was $325,000, final contract price comes in at $350,499 – you can opt to have a final contract price of $350,000 (the top of the original premium bracket you were charged in).
An area of contention with some owners is when they have taken possession of the house but the building work hasn’t yet been completed. The policy wording states clearly in the definitions that the possession date is, “The date the Builder gives possession of the Works to You or the Practical Completion Date, whichever is the earlier.” The possession date will then be the start of the 10 year defects period – not the date that practical completion is eventually achieved. It is important for you to point this out to them should they want to take possession early.
It is important for you to check the Lot and DP numbers and correct these if required. You should also check that you have given us the correct street number and name, especially if this has been a build in a new subdivision, as these details will often change once title has been issued. Remember that the guarantee applies to the property – not the owner – so these details need to be correct or there could be problems should there be a claim.
The final contract price as noted on the CPC becomes the sum insured that will apply for the duration of the 10 year defects period. If the final contract price ends up in a higher price bracket than was originally allowed for there will be an additional premium to pay. However, if
When sending through the CPCs please quote the policy number to help us locate your policy. It is very difficult for us to search by site address, especially if this has been changed from the original details submitted on the application. Please only send one CPC per email. This ensures confidentiality for all parties.
SPECIAL NOTE: Once a CPC has been processed and final documentation issued, any transfer requests received after this will incur a transfer fee. Therefore, if the build was a spec house and has been sold either before, during or on completion of the build, a Transfer Request Form or a Builder Spec Home Transfer Form can be sent through at the same time and in the same email as the CPC. We can then issue the final policy documentation in the new owner’s name without incurring a transfer fee. Please ensure all sections of the transfer form are completed, including the date of transfer. If settlement is due shortly after completion of the build, note the actual completion date on the CPC and the date of settlement on the transfer form – you can hold both forms back until a settlement date has been agreed without any repercussions but please do remember to send them through!
Login to the members’ ToolShed for the latest documentation including the Halo application, CPC and premium and excess chart. Please quote your policy number on any communication or documentation sent through to the Halo team. For any queries contact the Halo team at BrokerWeb Risk Services on 0800 644 444.
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NZCB NEWS —
NZ
CB’ S
RRED
PREFE
ANCE IN S U R E R S ! BROK
Contract Works vs Public Liability Insurance Contract Works Insurance
Public Liability Insurance
Contract Works Insurance provides cover for accidental and physical loss to the building during the Construction period.
Public Liability Insurance provides cover for accidental damage caused to someone else’s property. Examples of Liability Claims may include (and not limited to):
Examples of Contract Works claims include (and not limited to): • Builder puts a nail through a water pipe causing an internal flood • The bench top gets dropped whilst being installed • Fire damage • Impact damage to the building • Storm damage rips off the roof during heavy winds • Appliances or Hot Water Cylinders stolen from site • Malicious Damage or Vandalism Contract Works Insurance will provide cover for the cost of repairing the work or replacing the lost items. Contract Works Insurance should also include cover for sub-contractors in respect of materials that they have supplied and work that they are doing.
• Damage to underground services – accidentally digging up an identified cable • Sudden and accidental discharge of pollutants (clean up costs) • Employees are included – sub contractors should hold their own Insurance. • Defective workmanship/Property being worked on can be included under most liability Insurance policies – eg. The plumber forgets to crimp a connection for the shower unit. Walls are sealed up, waterproofed and tiled. When testing taps, water leaked in the internal wall, damaging the walls on the lower floor. Cover would be included for costs to remove the tiles, repair the crimp, waterproof & re-tile. Limited to $100,000. • Whilst cleaning glass, some grit was in the cloth resulting in scratches to windows. Limited to $100,000 • Incorrect installation resulting in damage to other property Under Statutory Liability Insurance, cover can be included for any fines ordered by the Building Practitioners Board arising out of an action under the Building Act. Cover is also included for Legal Defence Costs.
For a free review of your existing portfolio, you can call Brokerweb Risk Services on 0800 644 444.
It is recommended that you discuss your individual situation with your Insurance Broker. Your REDi Builders’ Insurance is administered by BrokerWeb Risk Services Ltd. For a free review of your existing portfolio, you can call Brokerweb Risk Services on 0800 644 444.
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NZCB NEWS —
NZCB Mentoring Programme NZCB’s Mentoring Program has been up and running for 10 months now, matching experienced builders with new members who are either new to business or looking to expand. Why reinvent the wheel, when an experienced builder is likely to have solved the same problems you are now up against? Or perhaps you just need a sounding board. Sometimes we need to prioritise time to work on our business, rather than just in it. If you are interested in joining the Mentoring Program, either as a mentor or a mentee, please contact alicia@nzcb.nz. Message From one of our Mentors – Howard Harnett
An Update From our Programme Co-ordinator – Dave Brown With more than 600 years of combined experience we certainly have a powerful resource across all our mentors. Our mentoring programme has been running now for several months now and after a bit of fine-tuning and tweaking seems to be fulfilling our goals. That is to pair the experience and knowledge of our older members with the enthusiasm and willingness to learn of our newer ones. I’ll take this opportunity to thank all of you who have signed up to be part of this important NZCB initiative. We still have several mentors available so there is considerable scope to grow the numbers in the future. If you are a mentor don’t worry if you haven’t been called upon yet, your time will come.
I am very excited to be included in a mentoring partnership with NZCB, covering the Northern area of Whangarei, Dargaville up to Mangonui. There are two members on my list – one is a new young builder starting out, who’s all fired up to hit the scene running. This brings me back to my early days, when a grizzled and wily old builder grabbed me and my mate, jabbed both of us in the chest and said “10 years, that’s what it will take to build a reputation, so do your work right and look after your clients”. Turns out he was right! At the moment there are 12 mentor partnerships signed up with NZCB so I am looking forward to some dialogue with these other mentors. As we all know it’s a running battle in business to keep up with the play in today’s building world.
I recently spoke to everyone involved and was heartened by the positive responses I received, particularly from the mentees who have to negotiate the minefield that our industry is becoming while trying to get enough resources to grow their businesses and make a decent living.
“enjoying it, good idea” “good to have someone to call” “receive great advice”
These calls brought home the importance of the programme and how critical it is to retain and take advantage of the huge collective wisdom of our more senior members.
“working out well”
We will continue to develop and refine the programme and we plan to introduce some great new resources and initiatives in the future to make it even better. Watch this space!
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“definitely positive”
“really awesome”
IN THE KNOW —
New Domestic Violence Legislation Affecting Employers • The entitlement to take domestic violence leave applies regardless of how long ago the domestic violence occurred (even if this occurred prior to the commencement of employment). An employee must however have had at least six months current continuous employment before taking the leave (or an average of 10 hours per week and no less than one hour per week or 40 hours per month during that sixmonth period); • Domestic violence leave does not accrue if it is not taken in any 12 month period;
You may have heard in the media about the Domestic Violence – Victim’s Protection Changes to the Human Rights Act Act 2018 (“the Act”) which has recently been • It will now be unlawful discrimination to treat any passed into law. This Act will have a potentially person adversely or to threaten to treat adversely significant impact on employers. It is coming into any person on the ground that the person is, or is force from 1 April 2019 onwards. suspected, assumed or believed to be, a person affected by domestic violence;
The Act amends the Employment Relations Act 2000, the Holidays Act 2003 and the Human Rights Act 1990. A summary of the key changes is as follows:
Broad meaning of domestic violence
Changes to the Employment Relations Act • Employees affected by domestic violence can now request short term (2 months or shorter) flexible working arrangements including as to hours, days, place, duties, and potentially other terms of employment; • Employers have mandatory steps and timeframes to comply with in relation to such a request. An employer may refuse a request but if the employer does not comply with the mandatory steps and timeframes, the employee may refer the matter to a Labour Inspector or to mediation or to the Employment Relations Authority; • Employees will have grounds for personal grievance if they are treated adversely in their employment on the ground that they are, or are assumed, suspected or believed to be, a person affected by domestic violence;
Changes to the Holidays Act • Employees affected by domestic violence can now take domestic violence leave of up to 10 paid days leave for each 12 month period after the first six months of employment. This is in addition to all other leave entitlements. Employees can take this leave if they are a person against whom domestic violence has been inflicted, or if a child who resides with them is a person against whom domestic violence has been inflicted;
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• The Act defines “domestic violence” as having the meaning given to it under the Domestic Violence Act – this means violence against a person by any other person when there is or has been a domestic relationship involved. Violence includes physical abuse; sexual abuse; and psychological abuse (including intimidation, harassment, property damage, threats, and financial or economic abuse). It also includes violence to a child in the domestic relationship as well as causing or allowing the child to see or hear any violence.
Danny Jacobson and Trudy Marshall are Partners at Employment Lawyers Tauranga and they specialise exclusively in employment law. They operate our Employment Helpline for NZCB members: Phone 07 928 0529. They have also previously produced a Guide for Employers in the Construction Industry which NZCB can send out to any members on request. (The above is by its nature general, and is not intended to be a substitute for legal advice).
“WHEN I’M NOT
BUILDING I’M STILL BUILDING MY
,
KNOWledge.” When you put down the tools for the day, pick up a copy of Building Business. It’s full of all the industry news, updates and advice you need to stay current, along with special ITM deals and great articles from the likes of fishing guru Matt Watson. Building Business is yours FREE six times a year along with a monthly email. Subscribe now at itm.co.nz/subscribe or ask our friendly store staff.
EARN LBP SKILLS MAINTENANCE POINTS: 12 ISSUES OVER TWO YEARS = 12 ELECTIVE POINTS REQUIRED (1 hour reading = 1 Point)
NZCB NEWS —
Building Trade Professionals Workshops a Huge Success It was great to see so many members at our final workshop for 2018 – Maintaining Margin Through Project Management. While many attendees offer project management-type services, they won’t be labelling it ‘project management’ anymore. The workshop confirmed these services align more closely with construction management, which becomes important when being held accountable. The role of project manager was described as a lonely one. While you’re working closely with the various teams involved in procuring and implementing services and contracts, the project manager sits out on a limb and is often the troubleshooter when there are delays. When working with a contract holding liquidated damages or other penalties, there is no contemplating a simple shift in the construction programme. Efficiencies have to be found elsewhere. We are fortunate the Association’s building contracts do not encourage such penalties against the builder. A big thank you to Xigo’s project managers who developed the content and hit the road with New Zealand Certified Builders. Their professional
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insights were very valuable during Q&A time – where the real learning happened. Xigo has three offices nationwide, Auckland, Tauranga and Wellington. We had two strategic partners supporting this round, GIB® and Metro Performance Glass. We took with us the new GIB® site guides for everyone to take home. These site guide offer several LBP Skills Maintenance “on-thejob learning” opportunities, greater clarity on managing claims of defects, and updates on product and systems.
If we didn’t make it to a town near you, check out our workshop video under the Building Trade Professionals tab on Toolshed.
NEXT GENERATION —
ITAB Welcomes Wintec Partnership New Zealand Certified Builders is pleased to announce, Waikato Institute of Technology (Wintec) has partnered with ITAB to provide the industry recognised New Zealand Certificate in Carpentry – Level 4. In previous years, NZCB members and non-aligned builders in the greater Waikato region have had limited options for training carpentry apprentices. The industry partnership between ITAB and Wintec will ensure those apprentices enrolled are well supported and progress as planned through their practical and theory components without gaps in their knowledge or ability.
Preferred by the educated builder, ITAB is regarded as the best mix of the traditional apprenticeship training combined with modern teaching and learning techniques. “The fundamental philosophy behind ITAB is to create relevant, quality, apprenticeship programmes that combine the best of professional skills taught by tertiary education providers with the practical, on-job training provided by employers,” says Wintec’s Carpentry and Senior Academic staff member Brian Thompson. “This statement is strongly aligned with Wintec’s Strategy to create a highly skilled and employable workforce in the trades sector.”
When Industry Training Providers (Polytechnics) partner with ITAB they provide high levels of learning and pastoral support to apprentices from qualified tutors. Employers receive feedback and consultation on the progress of their apprentices during and upon completion of regular site visits from an ITAB accredited assessor. In addition, ITAB apprentices attend polytechnic to complete and learn the theory of how and why we build. Theory lessons are often taught in a practical context, which is important as it helps identify any gaps in knowledge or skills. These gaps can then be addressed in a supportive environment without the pressure of wasting time or decreased productivity on a building site. ITAB has been providing training for more than 15 years and is available nationwide. Preferred by the educated builder, ITAB is regarded as the best mix of the traditional apprenticeship training combined with modern teaching and learning techniques. Nick Matthews – ITAB Development Manager
For more information visit www.itab.co.nz or call 0800 428 284
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NEXT GENERATION —
ITAB Apprentice Completions Ara Institute of Canterbury Morgan Smith
S.P. Carpentry Limited
Johnathon Mortimer Design Construction Limited
Nelson Marlborough Institute of Technology (NMIT)
Kevin Lal
Starfield Homes Limited Stalwart Construction Limited
Leonard Walterfang
Ultraspec 2013 Limited
Nigel Watson Matthew Harris
DLP Builders
Dylan Clarke
Dunlea Building Limited
Sam Scoon
Kerry Manson Builder Limited
Atunaisa Taufa
JRN Construction Limited
Rakatau Rawiri
Boss Construction
Michael Hutton
Rob Littlejohn Builders 1998 Limited
Andrew Logie
Design Construction Limited
Lachlan McLeod
Mark Dobbs Construction Limited
Israel Donnelly
Pegasus Property Solutions
Benjamin Matthews
Pegasus Property Solutions
UNITEC Institute of Technology
Takashi Harada
Stratton Homes Limited
Bradley Turner
Southern Builders Limited
Micheal Clinton
Dave Innes Building
Yang Yang
Eagle Building Services Limited
Cameron Kanaris
Kevin Ralph Builders Limited
Kelemete Lui
Tiger Building Contractors Limited
Shisi Zhou
Great Land Construction Limited
Otago Polytech Michael Taylor
Mike Creedy Building
A coffee table style magazine showcasing the outstanding work of NZCB members and providing an opportunity to leverage this exposure to generate an increase in sales leads.
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Submissions for REVERE Volume Two are underway NOW!
10,000 Copies of Volume One in Circulation
May 2018 saw NZCB launch a beautiful coffee table style publication called REVERE showcasing the outstanding work of some of its nationwide members. A professional editorial, highlighting key components of each project to make it stand out and come alive. Supported by beautiful professional photographs over two or four pages, each of the homes have unique qualities such as technical aspects of the build, attention to detail, problem solving, architectural design and realising the vision of the homeowner. With over 10,000 copies of REVERE – Volume One was circulated nationwide to NZCB members, architects, designers, lawyers, accountants and other places where our target market frequents (e.g. Air New Zealand Koru Lounges). Now, due to great public response, and the interest from our members wanting to be involved in the next edition, we have decided that REVERE – Volume Two will be published towards the end of the first quarter of 2019. What an awesome advertising opportunity to showcase your talent and the amazing work you do!
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7
REVERE
Built by Central Blue Limited
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Rarely does the modern builder get to work on a high-country lodge with materials off the property but, in the case of Owen Philip from Central Blue Ltd, he made sure it counted.
Lodge of the landscape a labour of love
“It’s not often we get to work on projects like this,” Owen laments and equally cherishes in the same breath. Building the home-cum-lodge had its own exclusive characteristics. The vast tonnage of Omarama schist used was borne from the owner’s own quarry and fulfilled a promise by her late husband to use the land’s natural assets. It didn’t stop there and, at his behest, recycled timber is on display around the five-bedroom home, which also houses its own art gallery. The owner ‘wanted to reflect on the character of the landscape,’ Owen reveals, and surely using the materials from the direct surrounds was the best and most organic way. Australian hardwood, salvaged from a local
Omarama | Otago
Such was the difficulty of procuring the unique building materials that the build-time was over 18 months. But it’s clear that Owen and his team, and the specialists who added to the homestead, would like to do it more often. “The project was very much a team effort and it was a pleasure to see everything come together so well,” he says. It is hard to disagree.
bridge, went towards the track of right-angled triangle rafters down the hallway, while the imperious trusses in the lounge aren’t just your average supports.
“It’s not often we get to work on projects like this”
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Owen Philip NZCB Member www.centralblue.co.nz
“Trusses usually arrive on a truck from the factory,” Owen tells, but in this case he built them on-site. The trusses are one of the many eye-catching features of the lodge, along with the railway sleepers, and natural stone bridge over the property’s pond.
Two Page Submissions 18
Built by Craig Cogan Builder Limited REVERE
Cape Cod chameleon given new lease of life Ruakaka | Northland Fearful of a ‘plaster disaster’, Ruakaka holiday-home owners Max and Marie Bakker are breathing easy thanks to builder Craig Cogan’s reclad expertise. Their stunning beachfront home has been gifted a fresh start. The Bakkers were well aware of the flood of press regarding leaky buildings and decided to future-proof their sizeable investment. Building the monolithic plaster home on the beachfront, Max admits they went with ‘the style of the day’. Almost 20 years on, he realises they most certainly dodged a bullet. This was echoed by builder Craig, who stressed the ‘difficulty of the reclad because of the element of risk’. Worried the house would be a knock-down job, Craig was pleasantly surprised. He carried out the makeover, with the help of architect Adam Welford of Maxar, to achieve Marie’s goal of a Cape Cod-style beach home. Gone are the rounded corners, and the old, flat butynol roof has made way for a
BEFORE
pitched long-run roof – a challenge for Craig due to the building code’s height restrictions. Cement-based weatherboards give the home a traditional look, with the property’s façade completely unrecognisable from its former self. Not only did the entire exterior shed its skin, but it was the perfect opportunity to tweak a few things both indoors and out. Having spent 20 years enjoying weekends at the popular beach spot, the Bakkers knew what to adjust to make the most of the charms of New Zealand coastal living. They created a new covered-in deck to entertain and enjoy outside. The living spaces on the upper level underwent floor plan changes, while an aesthetic overhaul was undertaken throughout, with fittings and designs to match the fresh exterior. Initially setting out to safeguard their investment, the Bakkers now have the closest thing to a brand new home.
⁄
NZCB Member Craig Cogan www.craigcoganbuilder.co.nz
REVERE
AFTER
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Four Page Submission 44
Built by Pete Brown Builder Limited REVERE
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Coastal collaboration takes the cake Tutukaka | Northland
REVERE
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Built by Pete Brown Builder Limited
Passive solutions for the heating and as well cooling of the home were a big factor, In as suitable garage parking for the boat. key the ‘winterless north’, ventilation was a the consideration, and the slight opening of the large doors and windows worked with vents plywood roof design and clever use of to with traditional purlins to allow ‘the home yet breathe’. It was a subtle and understated “We wanted a ‘clever home’ that was very facet. crucial says nice to live in and wasn’t conspicuous,” Keeping the owners cool was another home owner Peter. He’s not talking about with consideration and, by working together s. NASA electronics or automated function tions Pete and his team, the couple’s expecta The cleverness manifests in the absolute a were exceeded in the final result. Often ‘a has says Pete that home the liveability of process, from design the ing, undertak stressful in brief very friendly, homely feel’. This was the Peter and in the to turnkey, was a revelation for a nutshell, and the bells and whistles are the Nikki, who now joke, “When can we build ‘bachintelligent design that links the existing factor in the enjoyment was big A one?” next style’ home to the new, main pavilion.
When Tutukaka residents Peter and Nikki Davies-Colley wanted to extend their existing clifftop paradise, they chose well and engaged Pete Brown Builder Ltd, a passionate local construction company specialising in building on the Tutukaka Coast.
VERB:
“They the relationship with Pete and his team. and I were so interactive,” says Peter. “Nikki check would try to get out most weekends to we on progress, and if we found something wanted changed, be it layouts or nonno structural wall framing positions, it was problem at all to get what we wanted.” As far as an owner’s contribution goes, rs of Peter and Nikki weren’t just the oversee design but were also the suppliers of timber – lots of it. Vast amounts of poplar and Titoki eucalypt was milled from, and on, their lly farm, then machined into the beautifu crafted internal doors, the front door, the the expanse of flooring, the cabinetry and the stand-out window framing. Not only was s: it resource of on applicati l practica a timber family also provided the home with heartfelt
to regard with respect, tinged with awe, feel deep admiration.
ship in history and attachment. The workman was the doors was something to behold, and duly appreciated by Nikki and Peter – between door sliding d especially the oversize the master and en suite. Pete With contented clients, down-to-earth get a diverts the gratitude and due praise. “I he real kick to see how much they enjoy it,” a says, still taking the time to visit them for beer. The building experience was an and enjoyable enterprise for Peter and Nikki, the the smiles on their faces, when they saw finished project, was the icing on top.
To be involved in Volume Two
download r ⁄ Pete Brown an NZCB Membe application form from the ToolShed or contact Julie at NSO on 07 927 7720 ext. 707 or julie@nzcb.nz petebrownbuilder@gmail.com
21st Annual Conference & Expo 14th & 15th June 2019 Next year’s 21st NZCB conference & expo is going to be the best South Island building and construction event to ever hit the Mainland’s shores!
at the great accommodation deals below – these will be available on the conference website by the end of October for you to book your accommodation.
Our 21st conference & expo will be one of the first events to be held in the refurbished and incredibly impressive Christchurch Town Hall, located in the central city on the banks of the Avon River overlooking Victoria Square. The location is so handy, everything is in walking distance, have a look
Don’t miss out on cheap flights; Air New Zealand and Jet Star both have apps to help you become a savvy grabber, you can set an alert to let you know when the deal/destination you want is available, then as soon as it goes live, you can purchase it right there on your phone (be sure to be logged into the app for a speedier purchase).
Crowne Plaza – 4 minutes’ walk to the Town Hall
Rydges Latimer – 12 minutes’ walk to the Town Hall
Crowne Plaza Christchurch hotel is a new 4.5 star hotel located in the heart of Christchurch city that combines what’s really important – comfort, style, technology and free Wi-Fi in all hotel areas to help keep you connected. We are the perfect base to explore, whether you’re here for business, pleasure or a little bit of both.
The 4 year old 4.5 star luxury Rydges Latimer overlooks scenic Latimer Square, an iconic New Zealand green space with ample room for travellers to roam and enjoy the shade of lush, broad-leaved trees.
Superior King or Twin $189 per room per night INCLUDES breakfast for 1 person Additional buffet breakfast $25
Superior King or Twin $209 per room per night Deluxe King or Twin $229 per room per night Buffet breakfast $25 per person per day
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“Before anything else, preparation is the key to success” – Alexander Graham Bell
Novotel Cathedral Square – 7 minutes’ walk to the Town Hall Make yourself at home at city-centre hotel Novotel Christchurch Cathedral Square. Your bright, modern room gives you the space you need to work or relax – executive rooms have stunning views of the Southern Alps. Superior King or Twin $189 per room per night Buffet breakfast $28 per person per day
Ibis – 11 minutes’ walk to the Town Hall Located directly opposite to the new BNZ shopping precinct and walking distance to The Terrace – hospitality precinct, with laneways and courtyards brimming with designer retail and delicious food, Ibis Christchurch is surrounded by all the vibrancy of the refreshed centre city. Superior King or Twin $149 per room per night Buffet breakfast $23 per person per day
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NZCB NEWS —
Factory Tours Year after year the factory tours are becoming more popular and sell out rapidly so, next year, in Christchurch we will be putting on two factory tours. The tours run on the Thursday prior to the conference & expo starting and each tour will visit three different companies where the attendees will get to see first-hand how the product is made (if applicable), or learn the best practice principles as well as product benefits. Each factory tour is worth four skills maintenance points.
Hagley Windows & Doors
Winstone Wallboards
The tour starts in the glass store, onto the cutting tables, arriss/wash steps before branching out to the toughening furnace, and finally the double glazing line. This shows off the large amount of automation our plant employs.
Over the last 90 years, the Winstone Wallboards Ltd has grown from modest beginnings to now be New Zealand’s largest manufacturer and supplier of gypsum plasterboard, drywall systems, associated products and services, producing a range of GIB plasterboards with noise, fire, bracing impact and water resistance properties etc. All made from naturally sourced gypsum which is non-toxic and compostable. The site visit will provide a up close view of the Christchurch manufacturing process, from raw material to finish product including the distribution and warehousing facility.
The below three new processes will be demonstrated: 1. Heat soak: The rapid accelerated non-destructive testing of toughened units to ensure no units fail once installed. 2. Lamination: “Thermalam”. Bonding multiple glass panes together along with special inserts and interlayers for safety/acoustics/decorative functions. This includes a swing bag demonstration to inspect breakage characteristics. A guest is invited to pull the cord to release the ball. 3. Ceramic Digital Printing: “Thermaprint”. Our brand new, world-class print room is shown off effectively as the entire room is clad in the product using imagery from the Islington Freezing Works just down the road.
Concision
Formance
Attendees will get the chance to find out what SIPs are about first hand. A visit to one of the local pre-assembly facilities will be accompanied by a site visit to see the product in action. You will get the chance to talk to local Certified Builders with experience in building with SIPs and meet team members from Formance. Learn the basics of SIP building, including how to price SIP projects and what is involved in the overall process.
During the visit to Concision, we will take the attendees through a general presentation of our products and our systems. We will also go through the design process and talk through the key elements. This will be followed by a tour of the factory that will allow the attendees to see the plant in action, after which we will gather again to go through a Q&A session. Following the visit, it is our aim that the attendees will take away with them a better understanding of prefabrication and the benefits of pre-fabrication to the construction industry. Attendees will also leave having a deeper understanding of the importance of following a DFMA (Design for Manufacture & Assembly) process.
Our 21st conference & expo will be well worth attending, but don’t just believe us, this is what one of our NZCB members wrote in a recent survey: “This is the best show in town. You always go away feeling refreshed, great to meet up with people again from around New Zealand. The workshops give enough scope to give everybody a helping hand and ideas.” We can’t wait to see you in Christchurch mid-June 2019. 30
NZCB NEWS — Grant Florence Chief Executive
What is KiwiBuild – and What do we Know so far? Most builders will be aware that KiwiBuild is the flagship for the Government’s initiative to build 100,000 new homes over 10 years. This was discussed by the Government in 2017 when they were the opposition party and many would recall this was mentioned by the then Leader of the Opposition (Hon. Andrew Little) at NZCB’s 2017 Conference in Auckland. We have been involved with both the Government and the KiwiBuild executives on what, how and when – and want to give you an overview of this. Minister of Housing and Urban Development, Minister Twyford has announced that his targets for KiwiBuild homes over the next few years is: • By end of June 2019: 1,000 • By end of June 2020: 5,000 • By end of June 2021: 10,000 It is the forecast by the Minister that the building of these houses will be mainly through one of four channels: • Undertaking major development projects with private sector, councils etc – this will be guided by the Urban Development Authority that is to be formed through an act of Parliament in 2018/2019. • Purchasing or underwriting the sales of new affordable houses off the plans, from the private sector, on suitable developments leading to the sale/construction of KiwiBuild homes. • Buying and converting existing land owned by the Crown and additional land from the private market and then on sold to development partners who commit to building KiwiBuild houses. • Through existing Government-led housing initiatives such as Housing New Zealand, Hobsonville Land Company etc. To qualify as a KiwiBuild home the following sales caps have been set: • Auckland and Queenstown: $650,000 • All other parts of New Zealand: $500,000
KiwiBuild have proposed that the number of KiwiBuild homes built across the country will be:
Area
KiwiBuild Houses
Area
KiwiBuild Houses
New Plymouth District
1,305
61,339
Palmerston North City
1,509
Hamilton
8,232
Wellington
12,975
Tauranga
2,053
Nelson – Tasman
1,644
Whangarei
1,967
Auckland
Rotorua District
1,411
Christchurch
1,000
Gisborne District
1,010
Queenstown – Lakes District
2,229
Napier – Hastings
2,476
Dunedin City
To date KiwiBuild have not dictated any preferred design styles or layouts for these houses. The criteria for those who wish to purchase a KiwiBuild house have been published and are focused on those folks who are buying their first home. As an association, we will continue to monitor the development of KiwiBuild and consider ways that the Association can be involved with the KiwiBuild initiative.
If you are interested in being involved with KiwiBuild or have a view on what the role of NZCB is in KiwiBuild – please drop me a line grant@nzcb.nz. I would be delighted to hear from you.
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IN THE KNOW —
Delegation – Learn to Pass the Ball Imagine this scenario on a rugby field. There is a lineout and it’s your throw. The coach takes the ball off the hooker and throws it in. He then runs around and takes the ball off the jumper, pushing the halfback out of the way. He then runs along the backline with the ball telling each back what they should be doing, but keeping the ball under his arm. The players become confused and demoralised. By this time the coach is a bit tired and is tackled….5 metres behind the advantage line. Now I agree, this scenario is a bit silly, but in some companies the owner plays like this coach, trying to do everything himself and not using the power of delegation to be more effective and a better leader. The mindset is, “if it needs doing right, I had better do it myself”. This mindset may have resulted from mistakes being made, but will hold the company back from achieving the growth and success that is possible. So how can you get over this reluctance to delegate effectively? There are two basic steps to be a better delegator and some sub-steps within each. The first step is to get into the right Mindset and the second is to follow a repeatable Process.
The Right Mindset
The Right Process • Be clear on the result you want. Focus on the OUTCOME and what that looks like. Someone may have a slightly different way to get there, but that’s okay. • Match task to ability. Don’t give a first year apprentice some mission-critical task to do. Setting someone up to fail won’t help • Clearly explain the process. Use clear procedure documents, photos or videos to show people the recommended steps. • Schedule a reporting time. Give people a clear timeframe in which you expect the task to be done. • Inspect what you Expect. Trust is good, but don’t just abdicate the task. Keep the audit rate high until people earn a lower audit rate level. Put it all into practice. Now that you know what delegation means and the techniques to delegate work efficiently, you are in a great position to streamline your tasks and drive productivity in your team. Delegation might seem a bit risky, but it gets much easier with time. Start small by delegating a couple of decisions to members of your team over the next few weeks to test both your resolve and the process. Then tweak the system and build up to bigger tasks. Get in touch if you want some help.
• Get over your Superman mindset. You are not the only one who can do a good job. Maybe not quite as good or fast as you, but pretty close • 80% is probably the best you can get. Make up the difference with training and having good documented procedures for people to follow. • Develop trust. You have to be prepared to give people a go. • Delegation is good for the team also. Most people will grow with being trusted to complete a task that will stretch them a bit. • Look for tasks to delegate. Make a list of tasks that you do and that in reality COULD be done by someone else.
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Still unsure or have questions? Drop Andy Burrows at The Trades Coach a line at andy@tradescoach.co.nz to discuss further.
HEALTH AND WELLBEING —
668
By Craig Bulloch
As a society we must get rid of the whole “toughen up”, “she’ll be right” mentality because it is an archaic way of thinking and it helps nobody. We can all make a difference and the way to start is by looking out for those we have interactions with. If you notice something isn’t right with someone trust your instincts and have a conversation. A simple Are you OK? chat can save a life, I should know, it saved mine.
668 by itself that is an innocuous number, but when I tell you that is how many people took their own lives in the past year in New Zealand it has a lot more meaning. That is 668 people that thought that they couldn’t carry on. That is 668 people that thought they couldn’t ask for help. This is also a number that has been increasing over the past four years and we are now at an all-time high of suicides within New Zealand. Pretty sobering isn’t it? I have been there. I know exactly what it is like to be on that precipice thinking that I couldn’t carry on and wanting to end the pain. Thankfully I didn’t. I‘m now here to share my story and have a goal to make conversations around mental health, especially for males, as easy as having a chat about the weather. Yes, it is a big goal and it will take time to break the stigma still attached to mental health in New Zealand, but something must be done. However, I am also a realist and know that not everyone will want to be helped. There are also those out there that want to be helped but don’t know where to turn and these are the people that we need to connect with.
I also know that we may shy away from having one of these conversations just in case the person says they aren’t ok. If someone does say that they aren’t ok the thing to remember is that we don’t need to be a councillor. We just need to listen to them and not jump to offer solutions. Don’t feel sorry for the person and most of all don’t tell them that they have no reason to feel the way they do. The best thing you can do is show some empathy and encourage action for their wellness. This could be as little as going for a walk with them. By doing these couple of things and by letting them know you will be there for them will go a long way to help them on their journey. You also may never know when the shoe may be on the other foot and you need them. We must also look inward and say that I am not ok when we aren’t. This for me is what we struggle with the most. We find it easy to fix other people but when it comes to ourselves we don’t want to be seen as being weak by asking for help. We need to normalise the fact that sometimes things will be tough, and we may be struggling. This is when we must be brave and ask for help. I put it to you this way. If you have a broken bone what do you do? You would go to the doctor. So why don’t we go to the doctors when we have a broken mind? It should be that simple. I will be having a Chew the Fat chat with Jason where I will talk about the journey I have been on and the different tools that I now utilise to keep well. And just remember #itaintweaktospeak!
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HEALTH AND WELLBEING —
Builders: Tough as Nails?
Did you know that the construction industry has the highest suicide rate in New Zealand? It’s hard to believe but it’s true according to new research from BRANZ. Then if you consider some other scary facts from recent New Zealand-wide research, we know that: • Men are 3 times more likely to commit suicide • 6 kiwi adults are diagnosed with anxiety or depression • 1 in 5 young kiwis are diagnosed with depression before they turn 18. And, the World Health Organisation predicts that depression will be the biggest cause of death by 2028. Put all this together and we have to conclude that the old kiwi attitude of ‘taking a concrete pill and hardening up’ is killing us – quite literally. Because we typically don’t talk about it, we don’t own up to depression or anxiety or stress. We have to be seen to be tough, even though every builder knows how stressful the industry can be. But life can throw curved balls and we all need support sometime because these curved balls can be enough to tip us when we are hard out running businesses and pretty stressed at the best of times. That’s why the Association is encouraging Members to use counselling and other wellness services when needed. The sooner we deal with stuff that’s affecting us, the sooner we can get back to being at the top of our game and being more focused on our work and being more productive. The sooner we recognise that lack of wellbeing has a significant impact on performance and productivity,
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and address this, then all the better for business, for the industry, and all the better for individual wellbeing too. The other side of the coin is the workplace culture. If you don’t create the right environment for your staff to really perform, then that too flows into stressed, unhappy and dis-engaged staff. Its not hard to address this either if you really want to make a difference to your bottom line.
So it’s not enough to say that the wellbeing of your workers ‘is not your problem’. If you want to get the best out of the resources you have, to make your business as efficient and productive as possible, then look after their wellbeing. Get the right professional help to focus on the people and the culture in your workplace. It pays dividends. Pauline Wrigley, Managing Director, EWP Services, delivering wellness programmes for healthy, thriving workplaces.
Need to discuss more? For a free consultation, please contact Pauline at EWP Services on 0800 800 397 or paulinew@ewpservices.co.nz. As an Affinity Partner of NZCB, EWP is providing nationwide confidential counselling support service to members. When you sign up for this service, you will get a preferred customer rate for your annual fee and NZCB will pay for the first counselling session used by one of your staff.
TECH TIPS — This Tech Tip was supplied by FREE UP. Call Anna Brooks on 021 0839 6910 to get the right job management app for your business. Set-up and staff training available. Visit www.freeup.kiwi
Choose the Right Tech to Make Your Business More Efficient
• Job costs controlled: load supplier bills directly on You’ve decided you’ve had enough of to jobs and easily apply your agreed margin to these paperwork. All those evenings and weekends job charges. spent on supplier bills, back-costing, generating estimates, invoicing and more. • Invoicing simplified: create payment claims for actual charges incurred on a job, plus your agreed You’ve also decided you need some tech to help margin. You can also create invoices from scratch, with all this. or directly from quotes. But where do you start? • Keep customers and sub-trades in the loop: giving There are hundreds of job management apps to choose from, which can reduce admin, make running your business easier and increase profitability. Builder Trend, CoConstruct, NextMinute, Rave Build, Workflow Max, Tradify and Fergus are some of the most popular apps with New Zealand builders. When deciding which system is best for your business, you need to consider which areas you need help with. A wish-list of helpful app features could include: • Real-time business overview: see all of your projects at once, and because apps are Cloud-based, you can access the information at any time whether you’re in the office or on site. • Estimates & quotes made easy: save time with quote and estimate templates, access supplier price books and create purchase orders from the estimate. • Project management & scheduling: make projects run smoothly by scheduling timings for each stage. • Team Management on the app: team members are assigned tasks within projects; team members are automatically alerted to job changes without the need for phone calls; team members enter their timesheets at the end of each day.
customers and sub-trades access to the app keeps everyone happy and up-to-date with the job’s progress. • Easier accounting: automatic integration with your accounting system – as well as your supplier price books – increases efficiency by eliminating doublehandling of information. Job management apps are easy to use and can cost as little $39 per user each month. Using one with your business can be a great way to reduce your admin workload, so you can free up precious time to focus on what’s important – whether that’s growing your business or enjoying a happier work life balance.
Anna from FREE UP working with NZCB Member Ross to add tech to his business.
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NZCB NEWS —
FREE Helplines for NZCB Members Building Contract or Construction Contracts Act Related
Employment Related
Peter Degerholm Calderglen Associates P 03 443 6365 M 021 307 232 20 minutes of practical advice around contractual issues, payments, subcontracts and variations.
Trudy Marshall or Danny Jacobson Employment Lawyers Tauranga P 07 928 0529 M 021 857 529 15 minutes for help with any employment related issues.
Business Related Legal
General Business, Accounting or Tax Related
Geoff Hardy Martelli McKegg Law Firm P 09 379 0700 20 minutes of legal advice on any issue affecting your building business.
Steve Brocklebank PricewaterhouseCoopers P 03 470 3615 10 minutes for all your general business, accounting and tax related issues.
Insurance Related
Health and Safety Related
BrokerWeb Risk Services P 0800 644 444 NZCB Brand REDi For advice on any insurance questions.
HazardCo P 0800 555 339 30 minutes of advice on any Health and Safety issues.
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IN THE KNOW —
Surviving an IRD Audit IRD’s monitoring tradies closely Construction’s a hotbed of activity in what’s dubbed the ‘Hidden Economy’. There has been a high level of non-compliance seen by smaller operators in the sector not declaring part (or in some cases) all the cash payments they receive. That’s why IRD’s interested in tradies’ affairs. Behind the scenes, they’re running detailed analytics over large volumes of third party data to find cases to investigate. As cash is likely to be spent at some point, they’re comparing taxpayers’ spending habits (think living expenses, mortgage re-payments and other purchases) with their income tax returns to identify any outliers. If tradies can’t explain where the money to pay for those things came from, IRD’s suspicions may be aroused.
2. Don’t go it alone IRD audits are a specialist area and tax law complex, so engage the services of someone who has expertise in both. They’ll charge fees, but it’ll be worth every cent given the considerable time, stress and money you’ll save in the long run. 3. Respond to IRD swiftly Deliver any information IRD wants by the deadlines it imposes. If you require more time, let them know as soon as possible and negotiate a new date to supply what they’re after. Doing this shows you take your tax compliance seriously. 4. Fess up Make a voluntary disclosure if you haven’t been entirely honest.
Being caught has serious repercussions.
Doing so has some advantages.
Any additional tax obligations that arise from undeclared income carries IRD interest (currently 8.22 percent) and shortfall penalties. The latter range from anywhere between 20 to 150 percent of the tax shortfall, depending on the seriousness of the breach. Criminal prosecution may also follow.
Firstly, it can reduce any shortfall penalty. This can be by 40 percent, 75 percent or even 100 percent, depending on what stage of the investigation you make the disclosure.
If you’re keeping good records and have a good compliance history, you should have nothing to fear if IRD comes a-knockin’. Any dealings with them should be quick and painless. However, below are a few pointers to help you out if you find yourself on their radar.
Secondly, you can reduce the chances of criminal prosecution. 5. Use tax pooling If you receive a notice of reassessment from the taxman, an IRD-approved tax pooling provider can reduce the interest cost by up to 30 percent on any additional tax payable. Savings are considerable. That’s because they will apply surplus tax paid to IRD on the original due date against your liability when you pay via them. As such, IRD treats this as if you paid on time, eliminating any interest and late payment penalties.
1. Know your rights IRD investigators are entitled to visit your business without warning. Should they show up, ask to see their identification and grab their business card.
You also receive an extra 60 days from the date the notice of reassessment was issued to pay.
Refrain from answering any questions. Take their contact details and arrange a time to meet with them along with your accountant. Don’t let them take original documents with them as these can get lost or misplaced. Insist they make copies if they require any information.
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Lee Stace is the PR and content manager of Tax Management NZ, the largest tax pooling provider in New Zealand.
NZCB NEWS —
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nzcb.nz – Members ToolShed – Online Shop All prices include GST.
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NEXT GENERATION —
A Positive Trend Emerging? A recent news article reported that 8% more students have left school this year at the end of year 12 (6th form for you old-school types) to go into jobs and apprenticeships. This is pleasing to see, and perhaps a sign that the value of trades and apprenticeships is being recognised more and more. No doubt other aspects of the industry need attention too, but if this trend continues it should go some way towards easing concerns about labour shortages. It was really pleasing to be part of the most recent AST meeting, where we began planning for the amalgamation of the AST with ITAB. Following board sign-off in July, this next step included draft Terms of Reference and workplan. The ITAB Advisory that will continue to guide, support, and engage with the Institutes of Technology and Polytechnics (ITPs), apprentices, and employers. The government has been conducting a review of the Vocational and Education Training (VET) sector, while
Brian Dillon Chairman AST Trust
at the same time conducting a review of the ITP sector, with the Roadmap 2020 project. Despite concerns in some areas of the ITP sector, the view remains that the capability of apprentice graduates from ITPs are distinctive due to the quality training and support they receive. The endorsement from the NZCB board for the ITAB Advisory only enhances this view, and allows us to plan and develop with confidence. As we proceed towards the last quarter of 2018, many ITPs are looking to the annual round of AST Excellence awards. Each year many well-performed apprentices across the country are recognised for their efforts, be it at block courses, or on site through Health and Safety, skill development, or general excellence in their training. These awards are sponsored by the AST, with many ITPs presenting them at their graduation ceremonies. Be sure to keep an eye out in InHouse for recipients in your region.
NZCB BOI/Far North President Mark Todd and the Committee presenting $3000 to AST Trustee Dave Whitehead. This is from profits made at their Charity Boxing and will go towards helping ITAB Apprentices in financial hardship.
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HEALTH AND SAFETY —
Starting out Right with Health and Safety Are you in the process of setting up a new company and you don’t know where to begin when it comes to health and safety? Site Safe have put together the essential components every business needs to get started.
Tools you can use to ensure that you are managing the health and safety of your people are: • Visitor/site induction register • Training and competency register • Training pathway • Personal protective equipment and clothing register
Policies and Procedures
Administration of your health and safety system It’s important to keep on-top of your system once it is in place. Your system is a way of keeping records which allows you to remain compliant but also gives you the opportunity to see if you are achieving anything. Regularly reviewing and keeping your system up-to-date is important. Site Safe recommends: • Regular review of daily or weekly operational records, such as: – hazard identification – incident reports – inspection results – induction register – pre-starts • Yearly review of your strategic data and targets – this data is used to set targets and goals for the coming year.
Policies and procedures provide a structure for your company when it comes to handling health and safety. They are the foundation of your system. Essential elements are: • Policy statement – your overarching policy • Code of conduct • Operational policies • Emergency management plan Managing Risks and Hazards Business owners and leaders are required under the Health and Safety at Work Act 2015 to manage risks to workers and any other person that may be affected by their work. This means that hazards must be identified, assessed, controlled and monitored. There are several tools that you can use for this process, including: • Hazard/incident register • Risk assessment matrix • Hazardous products and substances register • Workplace inspections • Plant and equipment register • Monitoring activities • Hazard boards and danger signs Managing Staff and Contractors Ensuring your workers and contractors are safe at work is your main priority as a business owner. The following are essential elements when it comes to keeping your people safe. • Code of conduct – provides clearly set “house rules” for your workers and contractors on how you expect people to behave while at work. • Worker involvement in their own health and safety – allowing people to be part of the process will encourage engagement and ownership of health and safety in your business. • Induction, training and competency supervision – workers need to be inducted into a new workplace, this provides information and outlines your expectation of them immediately. Similarly, workers need to be trained and assessed if competent at the tasks they are expected to do in their jobs. If workers are not competent they need to be supervised.
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Leadership It’s up to leaders to drive health and safety culture in any organisation, this encourages workers to engage in the culture and keep your workplace safe. Lead by example to create an environment where health and safety is a transparent and approachable part of your company. Leaders can run toolbox talks, complete audits or attend health and safety meetings. Leaders should monitor health and safety in the organisation, and address health and safety issues quickly and transparently.
Site Safe’s Health and Safety Kit is a good place to start. It provides detailed information, processes and forms that a business should have as part of their health and safety system, including a copy of all the documents and forms mentioned. Go to sitesafe.org.nz to find out more.
IN THE KNOW —
How Does the Consumer Guarantees Act Work? By Geoff Hardy of Auckland law firm Martelli McKegg Whenever someone buys goods or services from someone else, that’s a contract. It doesn’t matter whether it is written, like when you buy a house or take out an insurance policy, or unwritten, like when you shop at the supermarket or go to a restaurant. Occasionally the customer is going to feel dissatisfied, and will want something done about it. It’s harder for the customer to get justice where there’s no written contract and therefore no specific rights or remedies the customer can point to, or where there is a written contract but the customer had no opportunity to negotiate it or very little bargaining power, so it is heavily weighted in favour of the supplier. That is where the Consumer Guarantees Act 1993 (“CGA”) comes in. What the CGA does is insert some basic guarantees into every contract for the supply of consumer goods or services, and those guarantees override anything that the written contract might say to the contrary. They are known as “implied” guarantees because they are in the contract automatically without having to be spelled out. They are as enforceable as any “express” guarantees that are given to the customer in the contract. However, the CGA only applies if you are supplying goods or services to “consumers”. And consumers are individuals, companies, Councils, clubs or other legal entities who acquire goods or services “of a kind that are ordinarily acquired for personal, domestic, or household use or consumption”. So it is the nature of the product or service being acquired that is important. The only things clearly outside the ambit of the CGA are those that would rarely or never be acquired for household use, such as dentistry equipment, bulldozers, business management software, and AK47s. Therefore, the CGA can equally apply to business-tobusiness sales as long as the product or service is of a kind that is ordinarily acquired for personal, domestic, or household use or consumption. However the business seller and buyer are allowed to contract out of the CGA, as long as they do so in writing, and it is “fair and reasonable” to do so. The fair and reasonable requirement leaves
it open for a small business to ask a Court to enforce the CGA’s remedies against a powerful supplier, even though the supplier’s terms of trade exclude the CGA. Notwithstanding the CGAs’ broad coverage, there are some transactions that are never going to be covered by it. They are sales of goods or services to customers who acquire them for the purpose of re-supplying them in trade, or consuming them in the course of production or manufacture, or (in the case of goods) carrying on a business of repairing or treating other goods or fixtures on land. Those customers are excluded from the definition of “consumer”. That means that builders are always going to struggle to use the CGA against building materials suppliers unless they are buying for their own personal use. In the CGA there are guarantees relating to goods and guarantees relating to services. The definition of “goods” excludes a whole building, or part of a whole building, so you would think that builders are never going to be bound by the goods guarantees because they only supply buildings or parts of buildings. However it is generally accepted that “part of a whole building” means something like an apartment in an apartment block. So it is questionable whether it includes a building component such as a deck, a conservatory, a hot water cylinder, or a spa bath. In any event, builders are bound by the services guarantees because building is a service. So one way or another, every building contract contains CGA guarantees, unless the customer isn’t a consumer, or the customer is a business and the building contract excludes the CGA guarantees.
The goods guarantees relate to fitness for purpose, acceptable quality, prompt delivery, compliance with description or sample, and availability of repairs and spare parts.
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IN THE KNOW —
The services guarantees relate to care and skill, fitness for purpose, and completion time.
On the other hand, if the failure can’t be remedied, or in the consumer’s mind it is substantial, the consumer can reject the goods or cancel the building contract, or alternatively claim damages for the reduction in value. In either case the consumer can also claim damages for reasonably foreseeable losses.
They are all fairly reasonable, and they are very similar to the implied warranties that were introduced into the Building Act in 2004.
Where the failure can be remedied and the builder is required to do so, at least the builder can elect to repair, replace, or give a refund. But if the consumer has a right to reject the building materials instead, it is the consumer who gets to choose between refund or replacement. The consumer must do so within a reasonable time, and can’t do so after the materials have been damaged after delivery, or can’t be detached without damage. If the consumer rejects the building materials, but is unable to return them without incurring significant cost, the builder must retrieve them.
In a building project, a consumer client can enforce the CGA implied guarantees against the builder regardless of what the building contract says. But under the CGA, the client can also go after the manufacturer of the building materials that the builder uses on the project. And anyone who buys those building materials (assuming the materials come within the definition of “goods”) from a consumer inherits the same rights against the manufacturer, as long as they are an enduser of the materials. If the building materials come with product warranties, the client can also enforce those directly against the manufacturer. In addition, whether or not there is a product warranty, the client can enforce the CGA guarantees as to acceptable quality, compliance with description, and availability of repairs and spare parts against the manufacturer. Interestingly, the term “manufacturer” includes not only the maker of the building materials but also the importer and distributor of overseas-sourced goods, and anyone whose brand or mark is on the materials. If the goods or services supplied to a consumer fail to comply with a CGA guarantee, then the CGA states what remedies the consumer has. Those remedies depend upon whether (a) the failure can be remedied, or (b) the failure cannot be remedied or is “substantial”. If the failure can be remedied then the consumer can insist on that, and if it doesn’t happen, the consumer can recoup the cost of getting someone else to do it, or reject the goods or cancel the building contract.
Finally, what remedies does the consumer have against the manufacturer? Where the consumer is relying on the manufacturer’s failure to comply with its implied guarantees as to acceptable quality, compliance with description, and availability of repairs and spare parts, the consumer can claim damages for the reduction in value, and for reasonably foreseeable losses. But where the consumer is entitled to insist on repair or replacement under a product warranty issued by the manufacturer, then no damages are payable unless the consumer has first insisted on repair or replacement, and it hasn’t happened. Any end-user who buys from the consumer gets the same rights, but those rights would normally expire after the limitation period ends, which could be anywhere from six to 15 years.
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Geoff Hardy is a partner in the Auckland law firm Martelli McKegg and is a construction law specialist. Contact Geoff on (09) 379 0700 or geoff@martellimckegg.co.nz. This article is not intended to be relied upon as legal advice.
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IN THE MEDIA —
Boxers put the gloves on to raise cash for St John The organisers of a charity boxing event in Kerikeri this weekend hope to raise at least $20,000 for the local branch of St John. Most of the 24 pugilists who will don gloves for the New Zealand Certified Builders Charity Boxing Event, in the Turner Centre Plaza on Saturday night, are Northland tradies who have never been in the ring before. Three of the 12 bouts will involve women, including the only professional bout of the night, between Quinita Hati (Moerewa) and Baby Nansen (Auckland), both New Zealand title holders. Craig Maxwell, the owner of Laser Plumbing Kerikeri, will take on Kawakawa farmer Axel Goodhue, the brother of top Northland rugby players Josh and Jack Goodhue, while the owner of NT Engineering in Waipapa, Neil Turner, will be pitted against Ian “The Irish” Murray, a sparkie at Robert Gibson Electrical.
Two brothers from Kaeo, Darren and Dale Hemiora, had each lost 20kg preparing for the event, exemplifying the effort competitors had put in already. Mark Todd, NZCB’s Bay of Islands branch president, said another fight worth watching out for would be between O¯ kaihau farmer Kirk Johnsen and Kerikeri beekeeper Dana Young, now living in the South Island. Both had fought at previous events and were undefeated. Two brothers from Kaeo, Darren and Dale Hemiora, had each lost 20kg preparing for the event, exemplifying the effort competitors had put in already. “They’ve all done magnificently. It’s been a massive learning curve for them. They’ve really stepped out of their comfort zones. I take my hat off to them all,” he said. The aim was to raise at least $20,000, which would go to a training fund for St John volunteers looking to improve their skills and qualifications. St John was supplying volunteers to help run the event.
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Northland Age Kaitaia 16 August 2018
“We still hear about volunteers who are using the money we gave them years ago. To hear those stories pulls a few heartstrings,” Todd said. “We still hear about volunteers who are using the money we gave them years ago. To hear those stories pulls a few heartstrings,” Todd said. The most raised since the biennial event began in 2012 was $25,000, charities that had benefited in the past including the Pink and Steel Pilates Trust, the Bald Angels and Coastguard Bay of Islands. This would be the second time St John had received the proceeds. Professional ring announcer Dan Hennessey will call the fights, which will get under way around 7pm, the 520 tickets selling out long ago. “We could have sold them all twice over,” he said.
The bout between Kerikeri gym trainer Leah-May Morrow and Mangamuka farmer Rachael MacCarthy was regarded as the best of the inaugural NZCB Charity Boxing Event in 2012.
PICTURE / NATHALIE GIACOMELI
TRADE
HUB
NZCB NEWS — Grant Florence Chief Executive
What Makes a Homeowner Choose a Particular Builder? There is often discussion between us all on what makes a potential homeowner/customer choose a particular builder. Reasons put forward are things like:
REFERRAL FAMILY AND FRIENDS PREVIOUSLY USED DESIGNER/ ARCHITECT
• Is it price? • Is it house of the year awards? • Is it advertising in the local paper? • Is it the flash shiny ute? • Is it multiple awards of many different colours? • Is it luck? The results of two pieces of research of new homeowners again illustrated to us that in fact, it is none of these reasons. Firstly, research of more than 1000 homeowners that were randomly selected through telephone calls and who had built in the last 10 years – that was commissioned by ourselves and undertaken by Curia Market Research – again showed that it was referrals from family and friends that was the number one reason homeowners chose a particular builder. This research project and indeed the number one reason ranking followed on from similar research we undertook on 2016. So, this is not new! This was supported by the top three attributes considered important by homeowners when choosing a builder, being: • Reputation for quality work • Professionalism and communication • The builder holding a formal trade qualification. We will provide more information on this survey in the next edition of InHouse Secondly, the 2017 new householders satisfaction survey conducted by BRANZ and released recently, showed similar results. This survey was with around 600 new homeowners and referral from family and friends again featured in the top three reasons given by homeowners as to why they chose a particular builder. The other reasons in the top grouping were show-home, best presented quote and had used the builder previously.
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This followed the trend that was evident in this particular survey over the past three to four years. Again, this stuff is not new! So, what does this mean for us? It’s really about continuing to do the great job that our members already do across the country. Continuing to communicate regularly with homeowners – whether it’s on project scope or consent changes, completion date changes or variations (including the cost and reasons behind them) or all those great ideas that we always have to help improve the project for the homeowner, often at no extra cost. Not to mention getting the job done at the agreed time, having an organised, tidy site and respecting the property of the homeowner/customer. It does however reinforce the need for us all to end the job on a high and positive note. Whether that’s a bottle of wine or gift to the homeowners as a thank you for the job, or that unplanned visit to check that all is well after its completion, the list goes on. But what these types of actions achieve, is to build on the homeowners’ excitement of the project and its completion, which of course, improves by over 500% their likelihood of making the referral of you and your business to family and friends. Pretty simple. Till next time.
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