October / November 2012
The official magazine of Certified Builders Association of New Zealand Inc
Certified Builders feature on The Block NZ – Pg 4
Write a letter to the Editor and win – Pg 11
How to survive a complaint to the BPB – Pgs 16,17
Contents Certified Builders on The Block NZ
Pg 4
Association news
pg 5
Homefirst tops 10,000 guarantees
pg 6
Leaky Buildings – Getting involved
Pg 8,9
New CBANZ contracts available
pg 10
Letters to the Editor
pg 11
Why not try Toastmasters or Lions?
pg 14,15
How to survive a complaint to the Building Practitioners Board – Geoff Hardy
pg 16,17
ITaB news
pg 18-20
pg 22,23
Your client wants a Passive house?
pg 24,25
Good to Great roadshow roundup
pg 26,27
Falls from Height
Council denies CBANZ member ROW
pg 27
Guarantees and Insurances
pg 28,29
Workplace injury: a pain in the back – ACC
pg 32,33
Q&A: The law at work – E2Law
pg 34,35
Using thermal mass effectively
pg 40,41
Hunting & Fishing giveaway
pg 42
Compliance focus for 2012-13 – IRD
pg 43
Message from the Chairman The experts reckon we get depressed during bad weather and show a marked improvement in mood and attitude when the sun shines. I really can’t fault that logic! Hopefully our unpredictable spring weather isn’t affecting your businesses too much. I visited Christchurch a few weeks ago and the weather is the least of their worries. I was genuinely shocked by what has happened down there and media reports don’t convey the reality of what the people of Christchurch have gone through. You have to actually be there to get a feeling for the magnitude of the destruction caused by the earthquakes. The CBD is one big demolition site and many of the outer suburbs are wrecked and lifeless. I just hope that we will start to see some reconstruction in the near future. They deserve it. CBANZ is providing extra support for our members there to help them through these tough times. We appreciate Richard Merrifield‘s tireless efforts on our behalf there. His impressive network of high-level contacts is making a big difference. The Board has decided to have our last meeting of the calendar year in Christchurch and we are looking forward to
ON THE COVER
catching up with the local guys. Our August Board meeting was excellent and you can be assured that you have a great team of enthusiastic guys looking after your interests. They are positive, full of good ideas and committed to ensuring Certified Builders remains at the forefront of the industry. I have spoken to several non-aligned builders recently and they are definitely at a disadvantage when it comes to being kept
BOARD of DIRECTORS 2012-2013 LINE UP – Back row from left: Roger Duncan, Waikato; Brent Chatterton, Upper South; Mark Dobbs, Northern (Vice Chairman); Dallas Shaw, Southern; Dave Whitehead, Auckland. Front row from left: Allan Shaw (Past Chairman); Brian Ludlow, Cook Strait; Dave Brown (Chairman); Alan Whyte, Eastern; Geoff Hardy (Additional Director).
informed of industry developments. It is harder for them to access the resources we have as members and their networking opportunities are limited. So, my advice is to take full advantage of your membership and use it to gain an edge in your businesses. In these
Contact CBANZ® Farming House 102 - 104 Spring Street PO Box 13405, Tauranga Central, Tauranga 3141 Telephone 07 927 7720 Freephone 0800 CERTIFIED Facsimile 07 927 7721 Email editor@certified.co.nz Web www.certified.co.nz
uncertain times it is nice to know you can rely on strong support from your Association. The onset of spring should encourage people to get on with their building projects with one of us as their builder of choice. Dave Brown
inhouse October-November 2012
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e
r
r o f e
te f A
B
The Block NZ photos courtesy TV3
Putting their jobs on
THE BLOCK
This extensive renovation was part of the reality TV series which follows four couples while they renovate four state houses – as seen on TV3’s The Block NZ. The Certified Builders team from Wardy Construction Ltd were the builders for Ginny and Rhys – House 4. The original house was a two bedroom brick and tile house that was renovated over a 9 week period and is now a modern three bedroom, two bathroom home with features such as LED lighting, double glazed joinery and rimu floors. The exterior is plaster over the original The team from Wardy Construction from left to right – Tony Ward, Simon Ward, Zac Judge and Chris Bettle. Below: Ginny and Rhys at work on House 4.
brick with a cedar cladding extension. CBANZ member Wardy Construction was approached by Ginny & Rhys for the Block NZ. It all started at 9:30pm on a Monday night when Ginny called and asked if we were interested in helping out in the renovation of their house. We turned up at 7.30am on the Tuesday and left at 7pm that night; these types of hours went on for roughly the next 9 weeks. Through the experience, as you can imagine, Wardy Construction had to give Ginny & Rhys a bit of help with the do’s and don’ts in the construction industry. Ginny & Rhys were a great couple to work with and we had a lot of fun along the way, we even taught the Taranaki boy how to fish! We were really happy with helping them ‘win’ the major rooms in the house, the
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inhouse October-November 2012
kitchen, master bedroom, bathroom & laundry. All the other contestants were great people to meet and we had fun working alongside them. Overall the show was a great experience to be a part of. Ginny and Rhys told The NZ Herald: “We couldn’t have done it without... our builders, Wardy Construction. They were beyond amazing. They went over and above their duties and put in some huge hours to get the job done, and done well.”
association
news
National Business and Build Survey 2012 CBANZ received a great response to our
Builders website www.certiified.co.nz.
National Membership Survey, thank you
Some interesting findings:
to all who took time to contribute.
•
Whangarei, Taupo/Hawke’s Bay
received the Business and Build Survey Business members who wish to receive these results, a fee of $45 is charged.
•
Chris Jarnet of Thistle Brae Construction Limited winning the Parabeam security alert system valued at $699. Chris your prize is on its way, check out Parabeam
learning, weathertightness claims and non payments on contracts. This section of the survey is available on the Certified
•
valuable source for LBP points with 79.6% attending these
•
The passion members have for and professionalism in the
market conditions allows. 8.38%
construction industry clearly came
will be staying with their current
through and number one for the
charge rates. Waikato/Bay of
Association to continue promoting.
on the fence with a wait and see
and Housing for sponsorship of the prize.
Trade Training continues to prove a
they would wait to see what
Far North/Whangarei is sitting
Innovation and Employment - Building
with questions on preference of LBP
•
recognition of trade qualifications
with 17% holding current changes.
Thank you to the Ministry of Business,
surveying on LBP. CBANZ added to this
had a good understanding of RBW
that LBP is in play, 38.7% thought
Plenty had the most “status quo”
on the web www.parabeam.co.nz.
different look with the Ministry
52.9% of members surveyed said they will increase their rates now
Congratulations to Waikato member
This year’s survey took on a slightly
Work with 79.9% surveyed felt they
leading the way
results via email, for non participating
We consider ourselves well informed on Restricted Building
Charge out rates showed a soft increase with Far North/
Platinum members will have already
•
These results are a great health check for the Association so we can continue to improve and channel resources to areas
approach of 70.2% surveyed
members feel are of most value. Again
A more disturbing result showed
participate.
those who answered question 22 collectively are owed $377,629.92
thank you to those who took the time to
Jason McClintock, Operations manager
on outstanding contract payments. This averaged out to $5,994.12 for each participant
Get the professional look
$20 each
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• Great for building notes, quotes, invoices, pens and other paperwork
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• Includes pen holder, refill paper,
Order one at the new online shop
clear business card holder and
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pocket compartments
Log on to the members section and have a look around.
inhouse October-November 2012
5
Homefirst tops 10,000 independent builders guarantees on New Zealand homes Builtin New Zealand has announced it
thinks he’ll make his money back through
protected by an independently insured
has issued more than 10,000 Homefirst
variations, but it only takes one missed
guarantee. It also means that the insurer
Builders Guarantees for residential
or disputed payment and his cashflow
will repair defects in the work if the
building work since launching the scheme
is stuffed. He’s then in a position of
original builder is no longer trading, or
in New Zealand 10 years ago.
having to rob Peter to pay Paul, which is
has moved away and can’t be found.
Builtin says demand has increased over
unsustainable.”
the past few years, despite the downturn
The Homefirst Builders Guarantee is
in the building industry, driven by media
It means the insolvency of the building
underwritten by CBL Insurance Limited, a
reports of poor workmanship and
contractor is a significant risk factor in
licensed New Zealand insurer, who is New
increasing numbers of builders going bust
any building project, yet the proposed
Zealand’s largest and longest established
and leaving their clients in the lurch.
changes to the Building Act do not
specialist bonding, financial risk and surety
provide any protection from this.
company. CBL have more than one million
Indeed, such is the problem that the
Legislation in the Australian states of
homes under guarantee worldwide and
Government is currently considering
Victoria, Queensland and New South
are rated B+ (Good) by A.M. Best.
amendments to the Building Act that will
Wales means builders are obliged to take
require builders to provide mandatory
out a builders guarantee on behalf of
Builtin & CBL also provide the WaterTight
warranties for their work, obliging them
their clients for most of the work they
Warranty (www.watertightwarranty.
to fix problems for up to 12 months after
do. This protects the homeowner in the
co.nz), which gives 10 years protection
the work is completed. The problem with
event their building contractor goes into
from structural defects in leaky home
this, says Builtin’s Managing Director, Jim
liquidation, or simply disappears. 90%
remediation work.
Rickard, is that it provides no protection to
of the claims received by the NSW Home
homeowners in the event that their builder
Warranty Insurance Fund are as a result of
goes bust, either during or after construction.
contractor insolvency.
“The building industry is hugely
The Homefirst Builders Guarantee
competitive, margins are tight and
is available from all members of the
customers very price focused”, he says.
Certified Builders Association and from
“This is a dangerous mix given the
other Builtin accredited builders that
fragmented nature of the industry and
meet their criteria for financial solvency,
the temptation to under price to win
qualifications and experience. It reassures
work. We see it all the time, the builder
homeowners that their investment is
Contact: Ben Rickard, Marketing Manager, Builtin New Zealand
e: ben@builtin.co.nz
ph: 07 579 6259
m: 0275 212 014
On the road ... our new Membership Development Manager Hi all. My name is Buster Coughtrey and I’m the
past 2 years I have been on the Western BOP
new CBANZ Membership Development Manager
committee. Also, like most of you by now, I am
for the North Island. I am married to Tina and have
a licensed building practitioner with site 2 in
three step children.
Carpentry. My hobbies are hunting, fishing, Golf and also playing the saxophone, albeit badly.
I was born in the UK and probably like most of you went into the trade from school. I started at
My key role in Certified Builders is to build
the bottom and worked my way up to getting my
the membership and grow the apprenticeship
City and Guilds in carpentry and joinery. I moved
programme though ITaB (Industry Training
to New Zealand in 1996 and started working for
Association Building). I will be on the road giving
a Tauranga building company specialising in high
trade training and keeping you all informed and
end residential. For the past 7 years I have been
up to date on what’s happening in our industry.
running my own company based in Tauranga
6
which at its peak employed 17 staff.
I look forward to meeting and working alongside
I joined Certified Builders in 2003 and for the
you all.
inhouse October-November 2012
North Island Membership Development Manager Buster Coughtrey
Message from the Chief Executive We have finally released the first of
responsibilities but more importantly
our two new contracts that have been
they provide the builder with significantly
signalled for the past few months.
more protection should those last few
These are the “Fixed Price Building
payments ‘not eventuate’.
Contract” and also the “Cost and Margin Building Contract”. These replace the old “Full Build” and “Cost Reimbursement” Contracts. Over the next few months we will roll out further variations of these contracts that reflect the work that you
If you have not been using these contracts (that are readily available from National Support Office) I urge you to consider this to make sure that you are protected and able to enter into a contract that is fair to both you and your customer.
undertake. There contracts are significantly different to those that we have used over the past few years in that they recognise the various law
A review has started of the Skills Maintenance Points regime by the MBIE – Building and Housing (the old DBH) and we will keep you informed as this progresses, but in the meantime the current method of earning your required points remains unchanged – that is 1 point for one hour’s learning and more importantly 1 point for taking time in reading inhouse! Grant Florence
changes, have a clearer definition of
The Online Shop has LAUNCHED! The Certified Builders online shop has been live for about 6 weeks and is going fabulously. If you haven’t already checked it out – go and have a squizz some time. Log on to the members section of the Certified website and you will see an array of products within the shop - not to mention a whole lot of additional information on the benefits and services of being a Certified Builder.
If you can’t remember your login details phone us at National Support Office and someone can help you.
All online orders between now and October 31st will go into a draw to
win a bundle of CB goodies including: drink bottles, stationery, stickers and branded clothes.
inhouse October-November 2012
7
WEATHERTIGHT REMEDIATION
Leaky Buildings When you are contacted by a designer or client it is crucial to know if an
Harry Dillon is a builder and has been involved with the repair of over 300 homes over the past 10 years.
–
Wrap Up:
assessment has been carried out on the
The 3rd of our article series on
building. If there is, what are the skills
weathertight remediation will be
and experience of the assessor and is the
written by the Building and Housing
report current? If there is no assessment,
Group in the Ministry of Business,
in most cases it will be appropriate to
Innovation and Employment and will
advise the owner to obtain an inspection
look at the Government’s Financial
and report from a competent person.
Assistance Package.
Have plans been drawn up and consent
Suggested areas for more information
applied for? What are the qualifications and experience of the designer and those supervising the repair process, providing ongoing design support and evidence collection? Until the cladding is removed, it is often difficult to determine the extent of the work needed and details required.
o Building & Housing Groups website: http://www.dbh.govt.nz/ ws-info-for-building-professionals o The B & H Groups publications
• Guide to Remediation Design • Guide to the Diagnosis of Leaky Buildings
• Dealing with Timber in Leaky Buildings
If a designer has little experience in remediation, will they be able to deliver
This is the 2nd article in a series based on a number of workshops on weathertight remediation for builders which the Building and Housing Group in the Ministry of Business, Innovation and Employment has been running at centres all over New Zealand. In this article we will be considering some of the things we need to know and questions we should ask as builders when we are asked to take on a remediation project. As discussed previously, there are increased risks in such projects and it is essential that we as builders understand these risks and ways to minimise them. And this starts before we even swing a hammer on site.
8
inhouse October-November 2012
details in a reasonable timeframe? Note that since March 2012 this is restricted work requiring the appropriate design
helped me differentiate from others in
licence. Case law has shown that builders
the market and develop a relationship
can carry significant liability if they
with those clients. Carrying out a quick
design missing or change existing details
assessment of the property in person or
which then go on to fail.
over the phone to determine the age,
When considering the legal ramifications
why they think they may have a problem
of the duty of care that has been
will be a useful first step in determining the
established under case law, how suitable
options available. If their home has a CCC,
is the proposed repair methodology,
who it was issued by and when is critical.
design features, building materials and
especially targeted or partial repair types? Working with the right experts can
Whilst not the only limitation period on
help mitigate this risk.
statute the 10 year long stop limitation period of the Building Act 2004 is the
The ‘like with like’ provision in Schedule
most relevant to building projects. If a
1 of the Building Act allows repairs and
client falls outside these limitation periods
maintenance to be carried out on a
their options for holding those to account
building without a building consent, but
for their loss through litigation narrow
only where the building has not failed
significantly. Due to the complexity of
the durability requirements of B2. Due
such cases it is probable that a client will
to these requirements any building that
need the advice of other professionals for
has leaked within 15 years will strictly
legal and expert advice to determine their
speaking require a building consent for
most appropriate course of action.
repairs to the envelope. If a client is unfortunate enough to own Having an understanding of the whole
a leaky building they may also need to
remediation process and what options
consider the potential health implications
are available for potential clients has
of residing in their home and the length
Getting involved and stress of the whole process. Options could include selling back their home to the defendants, the original builder perhaps, or demolition with consideration for land value and remediation costs. A builder’s most obvious risk is arguably security of payment so understanding how a client is intending to fund the repairs is essential. A client may plan to 100% self fund for a small repair for example - but what if scope and budget significantly increase? They could then be driven to pursue parties using the WHRS or private litigation though the courts. The client may also be using the governments new Financial Assistance Package (FAP), the subject of our next article. This article represents Harry’s views which may not necessarily be same as the Building and Housing Groups.
AROUND THE REGIONS
Whangarei
Expo brings enthusiastic team together to promote Association A great team effort saw the Whangarei region put on another successful Expo recently. Well supported by Jason McClintock from the National Support Office and with hard work by the committee the Expo became a real event. A new feature of the Expo was a train making project to help local schools. Robin Storey of Northtec did an excellent job, bringing the programme alive backed by committee members. Four trains were made and the four schools involved painted them. With the help of a CBANZ member the trains were
Minnie the dog, Savannah Armstrong and Robin Storey having fun on the trains.
assembled on the day, judged and auctioned off. The funds went back to
The aim of the Expo was to promote the
was proudly sponsored by PlaceMakers
the schools who were responsible for the
CBANZ brand name. We are trying to get
Robert Ward and Willie Lassey, HRV Murrey
model train. We were all CHUFFED with
all our regional members to think along
Batger and Easy Access Richard Rau Maewa.
our efforts as the trains looked as though
these lines. As a result we are going to
A great big thanks to you all. A lively
they could CHUFF off down the tracks.
enter the Northland Field Days in February
discussion was held with Mike Goodison
and see if we can bring our members more
from the Department of Labour over
into a family type team this way.
working from heights and ladder use. This
Trade exhibitors were really happy even
would have been absolutely informative for
though the public attendance numbers were slightly down on last year. The
Our last general meeting was on 15 August.
exhibitors felt they got more valuable
We had a good turnout but we still need
time to deal with various enquiries.
more members to show up. Our meeting
members who didn’t attend. President Howard
inhouse October-November 2012
9
w e Improved N
2
New Contracts now available
Why New Contracts Are Needed • The contracts come from humble beginnings • They are revised every few years • The last revision was in 2008 • Radical legal reforms over the past 10 years
The survival of small builders is at stake How Building Contracts Can Help • Major risk = doing building work on credit • Payment of final instalment is now discretionary. It costs money even to prove your innocence so you will
Order your new contracts today
have built that house for free
Send in your old contracts to
builders security for payment. The new contracts are
National Support Office and
• It’s essential to restore a level playing field by giving designed to do that
they will be replaced with the new contracts free of charge.
The Changes in General • All blanks to be completed are at the front • Familiar format but the wording is improved • 15 pages of (large font) legalese at the back • Still shorter than NZS 3902, NZIA S W, MB RBC1 • The order of clauses has completely changed • Virtually every line has been re-written • There are some brand new sections
Contact Millie Turkington at National Support Office Millie.t@certified.co.nz Direct dial 07 557 9214 Or order at the on line shop Other contracts to be added
Homefirst Guarantee • Availability of Guarantee expressly highlighted • Owner elects whether to pay for one or not • Benefits of Guarantee are summarised • It’s a contract between Owner & Underwriter • It is Owner’s responsibility to apply for one • Builder should merely help fill out application • But Builder can pay for it if he wishes
shortly The contracts have been rewritten by CBANZ Board member and lawyer Geoff Hardy. The FIXED PRICE CONTRACT replaces the FULL BUILD CONTRACT. The COST AND MARGIN BUILDING CONTRACT replaces the COST REIMBURSEMENT contract.
10
inhouse October-November 2012
Letters to the Editor The Editor, Now that I am an LBP and submitting ROW’s do I need to continue writing Producer Statements for Council? The reply: Your local Building Consenting Authority [BCA] sets the requirements in order for a consent to be issued.
HAMMERING THE MESSAGE HOME
In essence, this is the approved compliance path for the project to
TO PROSPECTIVE BUILD READERS
follow. Remember, on all reasonable grounds they must satisfy themselves
We welcome letters to the editor, or
that compliance will be met.
building related questions. Send yours in
The carpentry LBP is not “signing the job off” rather submitting evidence of work you have undertaken and/or aspects of building work supervised associated to restricted building work [RBW], this is done through your record of work [ROW]. BCAs may require additional evidence such as a producer statement, however the question should be asked whether there is a duplication of information provided within the ROW and a producer statement, that is – was work
and be in the draw to
win this hammer
courtesy of BRANZ relaunching their BUILD magazine in October and this stylish CBANZ polo shirt for summer. BRANZ will also supply 2 free tickets (valued at $87 each) to their upcoming Renovation & Retrofit seminar plus any 2 free BRANZ publications of the winner’s choice. If you would like to submit a letter for possible publication in inhouse please email: editor@certified.co.nz
completed as per approved consented plans. Note the difference – as per
Letters are not normally acknowledged
approved plans, not as per building
and may be edited, abridged or discarded.
code, this is the role of the design team. The Building Act 2004 does not reference directly to producer statements, however in the previous Building Act [1991] it did give
The Editor,
Councils the ability to accept producer
into a rainwater head. The term risk
statements if they wanted. Geoff
matrix is also within E2; a table that
Hardy, CBANZ legal help line has a
allows the calculation of a risk score by
very good newsletter on the subject of
the allocation and summing of scores for
producer statements, check it out on
a range of design and location factors
line at www.madisonhardy.com
applying to a specific building design.
The Editor,
This means the higher the weathertight
I’m still getting to grips with some of the lingo used on our sites, what is a scupper and a risk matrix? The reply: These terms fall under E2 that is external moisture, the following definition of a scupper is found within E2 Building Compliance Document; An opening in a parapet or enclosed balustrade to allow water to drain
risk the higher the risk score, this is used as a guideline as to what types of claddings can or cannot be used, also cavity requirements. Certified Builders Association can print off Building Compliance documents for members, we’ll also bind them for site use. Building Compliance Documents are available for viewing on line at www.dbh.govt.nz/compliance-documents
I mainly do alteration work and often get asked to add additional insulation, can I do this work without a consent? The reply: Schedule 1 exempts under floor and roof insulation retrofits, however insulating wall cavities is not. This requires a building consent or specific approval from a BCA that a consent is not required. There are several methods for this on the market, some of which could potentially compromise moisture transfer and/or change drying rates which may induce decay and/or affect the durability of wall framing. The type of insulating system and the type of home that it being applied to needs to be considered.
inhouse October-November 2012
11
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13
Looking to develop speaking and leadership Is a fear of speaking in public holding you back in your career or preventing you taking on a leadership role? There is a way to gain confidence to speak out. Brian Oxley (previously an electrician)
Toastmasters International is a world leader in communication and leadership
I first went to Toastmasters around 1978.
development. Membership is 280,000
I was progressing to be the President
strong. These members improve their
of Waikato and Bay of Plenty Electrical
speaking and leadership skills by
Contractors Association. I knew I did not
attending one of the 13,500 clubs in
have the required skills to confidently
116 countries that make up our global
complete the role. The need to acquire
network of meeting locations.
even more skills became evident when I was also asked to represent the
Membership in Toastmasters is one
Association at the national level, as a
of the greatest investments you can
council member on the Board of the
make in yourself; it is also one of the
Electrical Contractor Association of New
most cost-effective skill-building tools
Zealand. The confidence and skills I obtained from a brief six week intensive course called
available anywhere. Brian Oxley – Toastmasters Tauranga, Division Governor (1 of 9 in NZ)
How Does It Work? A Toastmasters meeting is a learn-by-
“Speechcraft”, followed by a six month full membership, not only enabled me
Ireturned to Toastmasters at the
doing workshop in which participants
to complete these roles but enabled me
beginning of 2006 as I had changed my
hone their speaking and leadership
to propel my business onto success that
life direction. I now needed a different
skills in a no-pressure atmosphere.
would not have occurred otherwise. I was
skill set and knew the only place to go to
able to successfully operate the business
get these was Toastmasters.
There is no instructor in a Toastmasters meeting. Instead, members evaluate
at a much higher level financially. I was also able to communicate with a larger
One of many benefits of Toastmasters is
one another’s presentations. This
and more complex staff number.
that you are able to learn in a safe and
feedback process is a key part of the
supportive environment. We are all there
program’s success.
During this period, I found myself dealing
for each other. There is a system that
with National Company Managers
enables you to methodically learn the
Toastmasters is a place that you can
and their support staff. I had the
communication and leadership skills your
go along and join in. At the friendly
communication skills that enabled my
business deserves. These skills you will
club evenings you will be able to meet
message to be communicated clearly and
then take into all areas of your life.
members and see for yourself how the clubs operate and how you can be
succinctly. My turnover and profit margin increased markedly with the higher
At times you will not realise you are
helped to become more confident when
quality projects the company was now
using these new abilities to set yourself
speaking to groups.
completing.
above the rest and lead with confidence. The knowledge you will have gained,
Toastmasters are very supportive and
I also stepped up and became the
has been from learning in a safe and
there is never any obligation to do
President of a Lions Club in 1991, as I
supportive environment using proven
anything you choose not to do and will
knew I had the required knowledge to
principles.
support and encourage you to achieve the goals you have set yourself.
confidently help a large group of people complete many projects. Gaining the
Invest in yourself and your staff – go to
Check the website for more information
co-operation of a group of volunteers
Toastmasters, you will never regret it.
http://www.toastmasters.org/
– Brian Oxley, Success Coach
Branches throughout New Zealand and
requires different skill set and principles than is required for a team of employees.
close by you.
14
inhouse October-November 2012
skills? Ignite your career? Win that contract? Mike Way – Acting President Western Bay of Plenty Certified Builders Association I started my building career when I finished high school 1987. I completed a carpentry and joinery apprenticeship before passing Trade Certificate and a year later Advanced Trade Certificate. After a few more years of working in the family business, I moved to England for 3 years and learned even more about the skills of being a good tradesman there. It seemed that I learned more there in such a short time than what I had learnt in New Zealand. My experience with building in New Zealand was nearly all new work; if there was an error it was really a result of your own workmanship. My experience in England was about learning to fix and make good errors of 100 years or more. Those were the days before modern laser levels, electric tools and modern building materials. It wasn’t uncommon to scribe skirtings 40-60mm and dealing with walls that had 40-60mm bows in them or more. Joining Certified Builders Association Twelve years ago I joined Certified Builders, attending most members
to build weather tight buildings. The
JOIN LIONS CLUB
Licensed Building Practitioner scheme is now well under way and I believe it’s the best thing to happen to our industry. Joining Toastmasters and my journey to Acting President of WBOP CBANZ I’ve now started on the next area of the learning curve – attending Toastmasters and progression to Acting President for Western Bay of Plenty Certified Builders Association I felt that I needed to improve my speaking skills for both my family business success, and the potential that I may step up to the President role of
You might consider joining your local Lions Club which would have many benefits
• •
Develop confidence and communication skills Meet people in your district (good for your business for leads/work)
WBOP CBANZ. So three months ago I joined the “City Early Start Toastmasters Club”, which is a diverse and fun group
all so important for communication in any
that meets early morning Wednesdays at
business or walk of life.
the Classic Flyers Cafe. I really enjoy going to the meetings as often interesting
Toastmasters has already started to make
and humorous speeches are given by
its impact as I was very recently asked if
people just like me who want to grow for
I’d like to step up to the role of Acting
personal and/or work reasons.
President at WBOP CBANZ.
What I didn’t realise is that Toastmasters
I would encourage anyone who wants to
does not just teach you to speak
grow within their business to either take
in public, like I thought, it’s also a
up with their local CBANZ committee, or
programme that develops listening skills
perhaps you too would be interested in a
and leadership skills. Of course, these are
Toastmasters Club.
meetings, and I can tell you it has advanced a lot in that time. Advancing to Committee meeting Four years ago I was invited along to a WBOP CBANZ Committee Meeting to see what goes on behind the scenes. The following month I went along again, and here I still am. I’ve learned a lot from being on the Committee. It reminds me of the learning curve I went through in England. This time though it’s the business and legal side of how our industry works. During my time on the Committee, the business of building in New Zealand has gone through probably the biggest change to our industry ever. This has been brought about by the entire building industry’s poor performance
Mike Way - Acting President Western Bay of Plenty - has found Toastmasters helpful in developing his communication skills.
inhouse October-November 2012
15
How to survive a complai as “restricted building work”, and it
ability to withhold payment of the
includes not only design and carpentry,
builder’s invoice. But because disputes
but also bricklaying and blocklaying,
over residential building contracts tend
external plastering, foundations, and
to be very emotional, clients will often
roofing. Licensing imposes a whole lot
look for every form of leverage they can
of additional restrictions on builders
find to exert pressure on the builder. And
that they did not have previously, and
complaints to the BPB are a very easy way
one of them is the complaints system
to do that.
Geoff Hardy is a specialist
administered by the Building Practitioners
commercial lawyer in Auckland
Board (“BPB”).
and also a member of the
They are easy because they are relatively fast, cheap, and informal. A homeowner
CBANZ Board.
Anyone can complain to the BPB about
can get a ruling from the BPB which will
Contact Geoff on 09 379 0700
a licensed building practitioner. If the
tell him whether his grievances have
geoff@madisonhardy.com.
practitioner is an architect, chartered
any substance or not. Although the
professional engineer, engineering
BPB cannot order the builder to fix any
associate, electrical worker, plumber,
defective workmanship or materials, or
gasfitter or drainlayer, then the
pay damages to the homeowner, at least
complaint is likely to be referred to his
it will tell the homeowner whether it
or her own trade association. So the BPB
is worthwhile filing a claim against the
will be mostly handling complaints about
builder in the Courts or the Disputes
builders.
Tribunal, or using arbitration under the Arbitration Act or adjudication under
The most significant change introduced by the Building Act 2004 was the requirement for residential building work to be carried out or supervised by licensed building practitioners. This exposed builders for the first time to the discipline of “occupational licensing” that many other professions and trades were already subject to.
Remember that there are only certain grounds on which someone can file a complaint
the Construction Contracts Act. Plus, the stress that a complaint to the BPB will cause the builder may well cause him to cave in, and concede the argument even though he may well have been in the right. In reality there is absolutely no reason to cave in. The BPB is made up of intelligent people who are all highly experienced in the building industry. If the homeowner’s complaint has no substance, they will say so. They are bound by the principles of
The important thing for a builder to
natural justice, which means they have to
remember is that if you treat it seriously
conduct the hearing fairly, transparently
and get some expert advice at the outset,
and in good faith, and they have to
there is nothing to fear. But if you bury
give you a fair opportunity to state your
your head in the sand and ignore it, it
case and counter any arguments put up
could seriously affect your ability to earn
against you. You are entitled to have a
a living.
lawyer do this for you.
The most common source of a complaint
Some complaints will be thrown out
about a builder is likely to be a client
before they even get off first base.
who has become disenchanted about
These are complaints that are clearly
Since 1 March 2012, a licensed building
the builder’s work during the course of
groundless, or are frivolous, vexatious,
practitioner has been required for any
the project. Generally clients are in a
vindictive, or not made in good faith,
design, construction or alteration of a
very powerful position because not only
or are relatively insignificant or trivial.
house or a small-to-medium apartment
do they have a wide range of rights and
But even the complaints that, on the
building, if the work affects the
remedies available to them under the
surface, appear to be more serious
structural integrity or weathertightness
law of contract, the law of negligence,
will usually involve just a difference of
of the building, as well as the design of
the Consumer Guarantees Act and the
opinion between you and your client.
its fire safety systems. This is all known
Building Act, but they also have the
In that case there may be no reason for
16
inhouse October-November 2012
int to the Building Practitioners Board the BPB to intervene at all, especially if you are taking steps to resolve the dispute through some other recognised method such as adjudication under the Construction Contracts Act. Remember that there are only certain grounds on which someone can file a complaint against you with the BPB. The main ones are that you have been negligent or incompetent, or you have not complied with the building consent. There is every chance that the initial complaint can be challenged on technical
grounds, so it pays to get expert advice as
can carry out or supervise. They can also
soon as you receive notice of it.
order that you undertake training, they
There are some fairly tight deadlines
can fine you up to $10,000, and they can
that you have to comply with, such
order you to pay the costs and expenses
as 20 working days to respond to the
of the whole enquiry.
complaint, and after that you have to organise your witnesses well in advance
Those are serious consequences, and they
of the hearing.
become public knowledge because they are recorded on the Licensed Building
If the complaint against you is upheld,
Practitioners’ register. Furthermore, if
then the BPB has a range of penalties
the Building Act Amendment Bill No.4
they can impose on you. They can cancel
is passed in its current form, you will
your licence, or suspend it for up to 12
have to disclose this to every potential
months, or restrict the type of work you
residential client that you are hoping to get work from. The outcome of the complaints process will depend upon the effort you put into it, so take it seriously,
For more information on the Building
get some professional assistance, and rest
Practitioners Board go to the website
assured that if you do that, you will get a
of the new Ministry of Business
fair and reasonable result.
Innovation and Employment and click through to the Board’s page. http://www.dbh.govt.nz/bpb
DISCLAIMER: This article is not intended to be relied upon as legal advice.
inhouse October-November 2012
17
Everyone’s chuffed It seems everyone’s hitching a wagon to the ITaB carpentry apprenticeship trains in Northland. ITaB carpentry apprentice trainer Robin Storey of NorthTec has been supporting the Certified Builders Association of Carl Budd, md Construction overseeing the workmanship.
New Zealand (CBANZ) schools “Build Off” competition by building kitset trains. Also on board are a collection of CBANZ members helping to build the trains for local primary schools, Whangarei Heads, Maungakaremea, Matarua and Kokopu. The supplies required for the trains were sponsored by Rosvall Sawmills, Bunnings Warehouse, and Resenes Paints. The NorthTec carpentry workshop was used after hours as a space to build the trains. The trains were built and assembled, then dismantled into flat packs and sent to the schools. The schools then reassembled them at the CBANZ expo on 21 July, where they were auctioned off, with all proceeds going back to the schools.
The smiles say it all - the trains are a crowd pleaser.
The highest bid received for one the trains was $580 which went back to Matarua School. The other trains earned each school between $460-$560. The school teams were made up of 4-6 students, with each team assembling the trains under the supervision of a Certified Builder. “It’s great to see CBANZ and NorthTec working with schools and local community” said Robin Storey. NorthTec is the Tai Tokerau (Northland) region’s largest provider of tertiary education, with campuses and learning centres in Whangarei, Kerikeri, Rawene, Kaikohe and Kaitaia.
Paul Erceg supervises the children from from Kokopu School.
18
inhouse October-November 2012
Apprentice news Completion Certificates
Certificates for Northland graduates
ITaB would like to congratulate the following Apprentices on
Four ITaB apprentices were presented with their completion certificates in Northland
Completion of Apprenticeship
recently. They commended their employers for their support. PlaceMakers had
Carpentry
arranged with CBANZ Whangarei staff and ITaB a presentation meeting for the apprentices and their employers to get together for photographs and they were
Christchurch Polytechnic Institute of Technology
given a gear bag full of assorted tools on behalf of PlaceMakers and Milwaukee tools. Great stuff Bob & Willie.
(CPIT): Benjamin Anderson, Andrew Brick, Thomas Chadwick, Michael Hauke, Olliver Low, Stuart Spencer, Paul Tait. Eastern Institute of Technology (EIT): Jordan Cherrington, Benjamin Wilson. Northtec – Future Trades: Nick Farrand, Craig Galley. Unitec: Nicholas Day, Alton McKeown. Universal College of Learning (UCOL): Andrew Hodder. Waikato Institute of Technology (Wintec): Jason Adams.
Congratulations on the completion of Apprenticeship in Carpentry, proudly supported by the Apprentices’ employers,
Green Card benefits for apprentices
Polytechnics and Tutors and ITaB.
BACK ROW: Dave Miller (David Millar Builders Limited), Mark Dobbs (MD Construction), Bruce McQueen (apprentice), Marcus Bracey, Willie Lassey (PlaceMakers) FRONT ROW: Robin Storey (Tutor), Craig Galley (ITaB), Alistar Francis (ITaB), Clint Jones (apprentice), Logan Wendt (ITaB) and Howard Harnett (H E Harnett Building Company). With their completion certificates are Craig Galley, Alistair Francis, Clint Jones and Logan Wendt.
Itab Green Cards are sent directly to the
• Vodafone, Swazi Clothing, Caltex
paid apprentice.
and AA and Fisher & Paykel, Harvey
The benefits include;
Norman, Noel Leeming discounts and
• Discounted Publications including the NZS3604:2011, E2 Moisture Manual
plans upon application. 0800 482 284 • General Liability/Car/Contents
and SNZ 3604 onsite Handbook. Ph
discounted insurance call Gwenda CBA
Millie T 0800 482 284
Insurance ph 0800 237 843
• inhouse Magazine delivered bi-monthly with articles and information to keep
Contact ITaB on 0800 482 284 if you have
you up to date.
any problem relating to your Green Card.
inhouse October-November 2012
19
ITaB apprentices test their skills The three competitors in this year’s World Skills Competition carpentry section were all ITaB apprentices. Over its 60 year history, WorldSkills International (formerly known as the “Skill Olympics”) has come to symbolise the pinnacle of excellence in vocational training. At the skill competitions young skilled people, accompanied by their teachers and trainers, compete publicly in the skills of their respective trades, and also to test themselves against demanding international standards. They represent the best of their peers drawn from the eight NZ regional skill competitions. The experience and results from all the competitions provide valuable feedback and benchmarks both to the individuals and also the systems and enterprises in which they are being trained Canterbury ITaB apprentice Jesse Dhue won the World Skills gold medal. Jesse came second in Itab apprentice challenge in Christchurch behind the eventual national winner Zac Wilkinson. The other two ITaB apprentices who met the criteria for the World Skills contest were Michael Ferris from Whangarei and Vine Collett from Auckland – both were also national ITaB competitors. The three young men were the only contestants in the carpentry section so only the gold medal was awarded.
20
inhouse October-November 2012
ABOVE: Christchurch ITaB apprentice Jesse Dhue has the measure of the competition. ABOVE RIGHT: Michael Ferris from Northtec in Whangarei hits the nail on the head! RIGHT: Gold medal Jesse Dhue with Christchurch Mayor Bob Parker who made the presentation. BELOW: Vine Collett at the World Skills contest. Vine, who was 3rd in the National ITaB contest at this year’s CBANZ conference is from Auckland.
From the desk at Operations
Falls from Height Doing nothing is not an option
By Jason McClintock
The enforcement of regulations through
planks to be adjustable will allow
the Falls from Height campaign has
scaffold to stay in place during
certainly got the attention of the
soffit install [roofers are often
residential sector, which is now scuffling
finishing off at this stage] it also
for practical, cost effective compliance
keeps access free for install of
solutions.
build wrap and cill tapes
Operations Manager Licensed Building Practitioner
Certified Builders Association has engaged a working group made up of
o
could stand adjacent to edge
that have relevance to site needs, starting
protection, more than three
with basic single level construction.
guard rails may be needed in some cases, no more than 450mm between first three
you are seen doing nothing enforcement
rails, toe boards where there is
will be swift. However, put in place risk
assessed risk, a clear distance
assessment and management of this and
between a mid rail and the toe
they will be taking a more advisory role.
board or bottom rail should not exceed 275mm
DOING NOTHING IS NOT AN OPTION A full report to date with details of
o
options for compliance is available on the knowledge section. Any items with the menu of compliance as published by the Association does not remove the best practice of risk and hazard assessment. It is still essential to consider Eliminate, Isolate and Minimise and to perform recommended safety management practices.
Min 3 boards between eves and guard rails, this is also utilised as a catch platform for roof work
members login of the website within the
o
Inspect and record
Benefits of this system:
o
Exterior top plates can easily be
o
If safety mesh is utilised,
installed and marked for trusses
installation is aided by exterior scaffolding
The Association has been focusing on single level dwellings to date.
o
There is no “one size fits all� so each situation will need to be assessed on its own merits.
Full perimeter scaffolding:
o
Set up once framing is in place,
Allows trusses to be manoeuvred and fixed from exterior, great for jack trusses
o
Exterior fall protection: Single level
Aids the installation of stud, plate, truss ties, first purlin/ batten, ribbon board, soffit sprockets, short roll of build wrap, fascia etc
o
Top plate acts as fall protection inside
keep bracing within perimeter of building were possible, set up approx 1.0m below top plate [ensure there is no more that 900mm from rafter end to catch platform]
o 22 inhouse October-November 2012
the point where a worker
members to thrash out practical measures
Current advice from the Department: If
The Falls from Height regulations are not new, they have been in place for some time now. In the past the Department of Labour (DOL) has taken an advisory role allowing industry to embrace, thereby allowing market forces to implement. Unfortunately the residential sector did not embrace and implement, so the department now named Ministry of Business, Innovation and EmploymentLabour is taking on a more policing stance.
Top rail 900mm min above
A free standing scaffold that allows for at least two inside
Other options:
o
Working platforms
o
Some aspects of work can be
o
Edge protection
done from inside
o
Fixed roof ladders and crawl boards
Interior fall protection: Single level
o
Safety mesh, allows for most tasks to be done as usual, also aids with equipment falling
o
o
o
Close up purlins or add a dog purlin/batten between regular
o
Planking/ply supported on top of
Certified Builders will continue sourcing
bottom cords
compliance means because we’re more
o
Podium ladders [short duration
than good builders, we’re great builders. This is what we are endorsing to the
work]
o
Trestle scaffold
o
Where appropriate soft landing
public; this is what they will expect. In our recent national survey members made it quite clear you want the Association to promote professionalism in all respects. Our members should not be considered
systems
the lowest denominator that pulls the bar
spacings - 450mm
There is now an increasing demand for
down for the rest of industry to work to.
scaffolding to site, some of which has
In the interest of industry I urge you to
When installing purlins or batten
been dragged out from the back of the
plan and implement.
start from bottom and nail as
store room. A scaffold company has been
work progresses so there is
prosecuted in Rotorua due to rotten
always secure fall protection
planks failing, we have also heard of
behind you
similar issues in Hamilton. Use reputable
Ceiling battens 450mm or less [consider any water that may be trapped in battens]
o
Interior working platforms, catch
o
Wailing plates, or factory
platforms
installed gang nail truss nogs
Consider this; the builder working at the site next door without any consideration to safety may also have been the builder that just under cut you on your
companies as I’m sure we will start to
last contract you missed. Report under
see scaffold companies emerge from the
performance.
woodwork. Going forward:
DOING NOTHING IS NOT AN OPTION
There is a growing acceptance from the residential sector that more safety
Cost of doing business:
provisions have to be put in place, it is your right to work in a safe environment. What industry needs to ensure is everyone
o
Crane work
o
Fall arrest systems
is; every site has safe working practices
o
Mechanical access plant
is disadvantaged by underperforming
o
Roof ladders
is working from the same page, that and therefore no one tender or quote practitioners.
Yes it is going to cost, implementing safe practice will filter down to the homeowner. However do noting and we will continue paying through increasing ACC levies and ultimately New Zealand Inc. pays through deaths and rehabilitation.
inhouse October-November 2012
23
Imagine you just got off the phone with the architect – your client wants a Passive House! What is a Passive House and why does he want one? And how much is all this going to cost?
Your Client Wants a Passive House? Passive House is THE lowest energy building standard in the world. CBANZ member Kim Feldborg is building a great example of just this in Taupo. A big (300 m2), beautiful, comfortable home that is cheap as to run; using about the same amount of electricity per year as it takes to run an old beer fridge. There are a few significant differences from a building code minimum house that make this extreme performance possible. There are five main differences: super insulation, mechanical ventilation with heat exchange, high performance
Passive House Taupo - 300m2 with attached garage.
thermal windows, airtight construction required level demands careful attention
and thermal bridge free design. Some of these are relatively simple to achieve
Airtightness testing is required to show
to the design and planning – it is not
for a good designer/builder: add more
that the house leaks about ten times less
just skill. I’m familiar with at least one
insulation, buy a special ventilation
than a modern code house. This is done
“almost Passive House” that didn’t make
system and order special windows, but
with a blower door that pressurises the
it, so the client ended up without the
airtight construction and thermal bridge
building and measures the air changes
Passive House they wanted … and paid
free design can be quite difficult.
per hour. To reduce the air leakage to the
for. No lawsuits but that was just luck.
LEFT: The five big differences – super insulation, mechanical ventilation with heat exchange, high performance thermal windows, airtight construction, and thermal bridge free design. RIGHT: Section of Passive House Taupo wall to slab connection.
24 inhouse October-November 2012
Getting active – going Passive
Kim Feldborg on the site of his Passive House.
Hi, I am Kim Feldborg and I am a
area warm and comfortable. There
realised that I needed more knowledge
Carpenter/Builder by trade. I also
was no heating in the kids’ rooms or
on the subject.
have a diploma in construction
in our bedroom. After a winter of that
management.
experience I started to do some research
I signed up for the three week course at
on energy efficient housing and came
Unitec in November last year. Since then
When my family and I moved to New
across the Passive House concept and
I have finished the house plans, got
Zealand from Europe about 5½ years
realised that a passive house course had
building consent, and we started the
ago, we rented a one year old house.
just been launched at Unitec in Auckland.
construction about four weeks ago.
quickly the house cooled after the
My wife and I decided that this kind of
Kim Feldborg, Valhalla Ltd
heating was turned off at night, and
house was exactly what we were looking
mobile: 0211900119
also the cost of keeping the living
for, so I started on a design but quickly
email: feldborg@xtra.co.nz
The section of the footing shows the
As Passive House heat losses are so
At this cost level the energy savings over
airtight membrane installed inside the
low, this additional heat loss can be
the lifetime of the building can result in a
wall safely behind the cavity (and taped
relatively large and must be accounted
lower monthly bill (mortgage plus energy
to the slab) and is a good example of the
for. Someone, typically a passive house
bills) than a standard house.
level of detail to look for. Airtightness
certified designer, must calculate the
at this level must be planned – every
additional heat loss for each thermal
complicated intersection needs a detail
bridge. If the heat loss is large, a design
showing how the airtight membrane is
solution to reduce or eliminate the
supposed to be installed. If the architect
thermal bridge is developed, and another
/ designer / consultant hasn’t provided
detail to inform the builder needs to be
the details, then you can count on it
drawn up. This analysis and detail work
leaking air.
results in great performance but requires
Provides expert advice on:
much more design work than code
Passive House, energy modeling
minimum construction.
of buildings and HVAC systems,
We were surprised to notice how
The other “invisible” element to a Passive House, is the thermal bridge free design.
ABOUT SUSTAINABLE ENGINEERING Ltd
Greenstar, and thermal modeling of
Thermal bridges are locations in the
Guidance on additional cost to build a
construction details.
house where the heat loss is increased
Passive House is very difficult as costs
Questions? Contact Jason Quinn at
over the heat loss in the rest of the
depend heavily on design details. As a
Jason@SustainableEngineering.BIZ.
assembly. For example the heat loss
rough guide, in Europe and the USA,
through the junction between the wall
the additional construction cost has
and the floor slab is typically higher than
been quoted at 8-12% for a residential
that through the wall or slab alone.
building.
inhouse October-November 2012
25
Good to Great roadshow roundup We have now finished our world tour of New Zealand with our Good to Great presentations. Twenty-five presentations, 22 regions and a carbon footprint to go with it. However, with the fantastic turnouts we do have hundreds of chippies managing their site risks better.
Great Builder
Good Builder
One stand-out feature for me was the level of understanding of our members as opposed to that of the non-aligned. I witnessed members having a high level of understanding and they often just needed a few pointers confirmed. The non-aligned often squirmed in their seats and then asked questions that were not informed.
•
Recently I have received calls from those who had not been able to attend looking for information to better understand
•
Collate and store information and
•
if you were pulled into litigation
LocknLoad is a great tool for this
tomorrow for work you did 8-10 years ago could you find your
The Good to Great presentation
detailed records of site works?
is available on the Knowledge
just what are their day to day risks and
Centre www.certified.co.nz
how can these be better managed. In this article I will touch on a couple of points,
“If it was not written down it did not
however my presentation notes are
happen”
•
the Certified Builders website.
Contracts, contracts, contracts
Mitigating risk:
At what value of work do you engage
your community of craftsmen
•
Detailed quotes/client’s scopes of
estimate this should take about 20mins/week. With LocknLoad
work which are user friendly
•
•
•
build process, you would have seen
deliver the contract and ensure it
•
•
Use the site hand book to guide you through the paper shuffle of licensing
your mobile phone It’s handy, quick and convenient
Memos recording instructions
•
Great for communicating with clients, specialist trades, councils
Easy set up of account/demo remotely by LocknLoad, 30 day free trial
•
LocknLoad presentation now available in the Knowledge Centre at www.certified.co.nz
Insurances – another tool to reduce the cost of making a mistake on site
•
Insurance is a business tool to help you manage your risk
LocknLoad smart technology using
•
26 inhouse October-November 2012
•
with a contract”
is fit for purpose
given to suppliers and sub-trades
defendable in court
the ads already “engage an LBP
Site supervision, do not assume contractor your responsibility is to
safe, chronologically stored and
When the Building Amendment Bill expect a contract as part of their
Transparency with P.C sums,
the abilities of others, as main
business. More importantly it’s
#4 is enforced homeowners will
keep clients informed
authorised by clients
you enjoy or putting back into the
payment – that is the value you engage
Weekly builder’s reports
variations all recorded and
per month, that’s time for things
the table or walk away from on that last
[LocknLoad is a great tool for this]
•
you should be saving one hour
a contract? How much can you leave on
in a contract.
To capture detailed site works through traditional means I would
available on the knowledge section of
Be a great communicator with clients and
Stores information for the future,
direction given, in a secure place,
•
Other professionals such as architects, designers, engineers and inspectors all have professional indemnity insurance in case they make a mistake
•
Licensing has not created more
Errors & Omissions Indemnity
Insurances knows your industry well
is now available to protect you
and can get you the cover you need
the liability that you have (see
from the cost of legal action and
at the best possible price. They can
the CBA Insurances presentation
damages arising from claims of
manage all your insurance and they
in Knowledge Centre on
financial loss by clients
fight for you at claim time.
www.certified.co.nz for details
• •
•
liability, but it has highlighted
•
You should all have a good public
The cost of defending yourself in
liability policy in place, preferably
court proceedings can be very high
one that is tailored to the needs of builders (such as that provided by
Builders have not previously had
unhappy clients
presentations.
CBA Insurances), and be aware of
adequate cover for the risk of court action for claims of financial loss by
Thank you to all who attended our
Mai Aoake
what it covers and what it doesn’t
•
Ben Rickard Jason McClintock
A specialist broker such as CBA
Council denies Certified Builder’s ROW Within the site handbook are four
invalid only because it contains minor
The Ministry of Business, Innovation
templates one is a Record of Work for the
differences from the prescribed form as
& Employment considers that it is in
Carpentry licensed holder.
long as the form:
line with the Regulations and should
Recently the Hamilton City Council rejected a member who submitted a ROW from the site handbook claiming it was not the “prescribed” form as stated within the Building Act 2004. The Association considered this conflicting with the advice dispensed by the Department of Building and Housing, who advised a ROW can be modified as long as any modification was
• has the same effect as the prescribed form and is not misleading; and
• it contains all the information required by the prescribed form and the information is in the same order as it appears on the prescribed form.
not misleading.
Having considered the CBANZ revised
In essence, our ROW are a cut and paste
should therefore be accepted by BCAs,
of the front and rear of the DBH’s ROW
for the following reasons:
with added fields for detail placed within the body. The Association saw this as best practice to have works clearly detailed and identified; this may prove valuable should a practitioner be dragged into litigation. After a tidy up of the ROW which consisted of placing headings in bold, the Association went to Craig Hill Manager Operational Policy & Regulatory
ROW, I think it meets the above test and
• it has the same effect as the prescribed ROW form
• it is not misleading - it uses the same headings as the prescribed ROW form, and in fact it assists LBPs by providing additional detail to help them identify the RBW work they are doing
therefore be accepted. CBANZ has not had issues with any other BCAs, in fact many presidents comment their local inspectors speak highly of the guidance within. Should you experience big brother flexing muscle the Association would love to hear from you. BCAs don’t always get it right and CBANZ is happy to work with them to have us all signing from the same page. – Jason McClintock
To purchase your Site Handbooks please contact Millie Turkington at National Support Office on 0800 Certified or email Millie.t@ certified.co.nz you will receive 5 Handbooks
Services of the now Ministry of Business,
• it contains all of the information
Innovation & Employment for comment.
required by the prescribed ROW
for $10 inclusive
form and
of GST and
Response from the ministry The Building (Form) Regulations 2004 state that: the use of [this] form is not
postage.
• the information is in the same order as appears on the prescribed ROW form.
inhouse October-November 2012
27
HOW TO SPOT A LEAKY BUILDING
Volume 4 At ground level • Check the clearance of the cladding from the ground. Options may be to lower a built-up garden area or provide paving that falls away from the house, but if this is not possible seek expert help. • Check doorways and imagine how any flooding or
To become a WaterTight Approved Builder contact Ben on: 07 579 6259 email: ben@builtin.co.nz
puddles of rainwater might affect the doorway. Water does not need to flow through the doorway to cause problems, but may flow under the sill. It is possible that water might also enter through splashing. The ground may need to be re-contoured, or in the worst case, doors removed and raised. Courtesy of consumerbuild.org.nz
www.watertightwarranty.co.nz
Read next month for Decks
Underwritten by CBL Insurance Limited
As a Certified Builder you can display the Homefirst logo on your website and other promotional material • It reassures potential clients that you’re backed by an independent 10 year guarantee. • It helps you stand out from the crowd of builders that can’t offer a guarantee. • Contact ben@builtin.co.nz now for a copy of the logo.
Guarantees and insurance for the building industry www.builtin.co.nz ph: 07 579 6259
28 inhouse October-November 2012
email: guarantee@builtin.co.nz
JOKE OF THE MONTH Send your jokes in to: insurances@cbainsurances.co.nz
LIABILITY Public Liability Statutory Liability Employers Liability Professional Indemnity LBP Insurance Errors & Omissions Cover
COMMERCIAL Contract Works Tools Vehicles
and more ....
INSURANCE TIPS FOR BUILDERS Your insurance questions answered. Send your questions in to: insurances@cbainsurances.co.nz
Is my policy an “occurrence” or a “claims made” one? This is important for liability claims, because the event that causes a claim may actually have happened many years before you’re held liable. You need to know if the policy you have now, or the policy you had then, pays.
Occurrence policies • Even though a policy may have expired when you need to make a claim, it will cover you if the event causing the claim happened during the term of the policy. • Occurrence policies are sometimes like “money in the bank,” in that you can go back to old policies, years after they have lapsed, and put a claim against them for incidents that happened while they were in force. • Public liability policies are usually occurrence-based*
Claims made policies • This type of policy must be in place at the time a claim is made, but it does not matter when the event that caused the claim happened. • If the policy includes a “retroactive date” then it will only cover events that happened after that date. • Errors & Omissions Indemnity and Professional Indemnity policies are usually claims made-based* *Not all policies are the same and you should check the wording of your own
I’m thinking about doing builders reports, can I get insurance for this? Yes you can, but we will have to go to overseas insurers and it will be very expensive. We can’t get meaningful cover from New Zealand insurers for this activity, as it is considered too high risk.
29
AROUND THE REGIONS
Nelson
Attention
Platinum Members! Grab yourself some new Certified Builders brochures – a great FREE marketing tool to include with your quotes and invoices. FREE for all members! These young rugby players are “stoked”
again this year as they appreciated the
to receive some of the second batch
quality of them.
of 100 blue Certified Builders branded
The bottles are a great way to get our
drink bottles. The Stoke under 7 years
Certified Builders brand out there in the
RED rugby team were thrilled to get
community.
their drink bottles and the parents said
Pictured (back left) is the team’s
they were pleased the bottles were back
Certified Builder and coach Jo Neale.
LOUD!
Order yours at the online shop on the Certified Builders website
www.certified.co.nz
Shirt Day
The team at National Support Office decided to do the bright thing recently and play it loud to raise funds for deaf kids to learn to listen and talk like their hearing friends. Loud Shirt Day is a great reason to rifle through the wardrobe and commit serious fashion crimes and have a whole lot of fun at work. 30 inhouse October-November 2012
A workplace injury can be a pain in the back By Malcolm Francis, ACC Programme Manager, Injury Prevention
• Ensure that your building site working areas and access ways are clear of any obstructions that may
Health and safety tips
lead to an accident. • Where possible use mechanical
Employers should undertake a risk
equipment like scissor lifts which
management process in order to protect
allow work to occur without
workers by preventing and minimising the risk of injuries. Loss of balance and falling • Use the most effective means of
reaching. • Provide safe access to upper floors. Lifting, carrying and straining • Use mechanical load shifting devices
‘falls protection’ measures available,
such as cranes, hoists and hand
such as scaffolding, guard railing
trucks to move materials around the
and appropriate physical barriers.
worksite.
• Fit temporary lifting points or handles to heavy or awkward loads. • If manual lifting is required, make sure you have enough workers available to complete the task. • Remember the old saying “Many hands make light work.” Hearing loss • Ensure that hearing protection is supplied and used at all times. • Place warning signs in areas of excessive noise – above 85 decibels. • Check noisy tools to ensure that they are well maintained and when possible, separate workers from noisy activities.
So how are people who are involved in building houses getting injured?
Collision with or knocked over by an object or being hit by a falling object • Keep work and access areas clear. • Remove unwanted materials and construction waste from the worksite so that it does not accumulate. • Ensure that all power leads and other tools and equipment are positioned so as not to cause a tripping hazard. • Avoid attaching bracing across door frames where people are likely to walk through. Punctures and cuts • Check that all tool guards function correctly and are safe to use. • Make sure that all workers wear the appropriate PPE such as gloves, safety boots and knee protection pads. • Make sure that any exposed nails and other sharp objects are removed or hammered in.
For more information about workplace safety visit www.acc.co.nz/preventing-injuries
32 inhouse October-November 2012
Barry’s story Barry and Cindy are both in their fifties and own a small successful residential construction company in an industry with one of the highest injury rates. They lead a comfortable but not excessive lifestyle. After their two adult children moved out of the family home, Barry and Cindy made plans to take a long overdue holiday and travel overseas. But their plans didn’t fall
Did you know? • Over 12, 000 people working in the residential construction area are injured while at work each year. • The impact of these injuries cost over $30 million. • Making sure that your workplace is safe is the only way that we can reduce the impact of workplace injuries.
injuries meant that he could not work on construction sites and bookwork was best managed by Cindy. The situation was stressful for Cindy, whose time was split between caring for Barry as well as trying to keep their business up and running. In the end they had to sell their business, put their overseas travel on hold and review their long-term plans for the future. Everyone in the workplace is responsible
nicely into place – Barry fell instead. metres, landing on the concrete floor At the time of Barry’s accident, he and
below. He received a serious back
three of his workers were assembling the
injury and was admitted to hospital,
roof trusses on a new house they were
where he spent six months in the spinal
building. Barry and one of the workers
unit followed by a long rehabilitation
were both standing on a top plate
programme.
for creating and maintaining a safe place to work. So the next time you see an unsafe action or situation, do something about it – don’t leave it to someone else. Otherwise you may have a story to tell like Barry’s.
moving the roof trusses into position – they were not using any ‘falls protection’
Barry’s recovery was slow – he tires easily
such as scaffolding.
and still has difficulty walking; needing a wheel chair or a walking frame to
Barry lost his balance and fell three
move around. The impact of Barry’s
33 inhouse October-November 2012
33
Q&A – the law at work Danny Jacobson & Trudy Marshall
“sexual harassment” and specific
definition of “employee” under
provisions dealing with sexual
the Employment Relations Act
e2Law — Employment &
harassment which you will need
and is therefore not covered by
Environment Law
to consider and comply with. The
employment legislation. The Act
legal position is slightly different
defines a volunteer as someone
depending on whether the
who:
alleged sexual harassment has
a. does not expect to be rewarded
been by the employer (including a
for work to be performed as a
representative of an employer) or by
volunteer; and
a colleague or customer.
b. receives no reward for work performed as a volunteer.
You need to carry out an initial
The following questions have arisen in cases in which e2Law has recently been involved: COMPLAINT OF SEXUAL HARASSMENT Q:
letter of complaint from an office employee who is claiming that she has been sexually harassed by one of our foremen. She has
A:
We recommend that you provide
there has been sexual harassment
a letter to any intending volunteer
as defined in the legislation. This
confirming the terms of the
investigation needs to be carefully
arrangement, which will include
managed and should include a
that the person is to be a volunteer
meeting with the employee being
for a certain period, that there is
complained about to give him
no expectation of being paid or
the opportunity to respond to the
rewarded for work to be performed
complaint. If your investigation
and that no payment or reward will
finds that the complaint of sexual
be made. The intending volunteer
harassment has been made out,
should sign the letter. This will then
then at this stage, you should decide
assist you to manage your legal risk
whether to commence formal
in taking on volunteers.
disciplinary action which could result in dismissal.
We are a medium sized building company. We have received a
investigation to determine whether
ACCEPTING HELP FROM VOLUNTEERS Q: We have been approached
REPEATED BEREAVEMENT LEAVE Q: We operate a very small building business. One of our staff has
provided a lot of detail to support
about having a small number of
needed to take time off work on
her claims including copies of
volunteer workers in our building
a number of occasions in the last
emails the manager has written.
and maintenance business to give
year to attend funerals. In at least
On our reading of those, there has
them industry work experience
two cases, the funerals have been
definitely been sexual harassment.
and increase their chances of
for friends or acquaintances, rather
We believe we can and should
finding employment elsewhere.
than close family members. For
dismiss this foreman as this
Is there anything we need to be
each absence, the employee has
behaviour is totally unacceptable.
aware of so that we don’t end up
claimed and expected to be paid 3
Can we do this?
breaching employment legislation
day’s bereavement leave. To date,
or requirements?
we have treated the absences as
We have dealt with cases where
Do we have to continue to do so if
obligations to both the employee
volunteers have later claimed to
this happens again as this is coming
making the complaint and to
be employees and pursued claims
at a real cost to our small business?
the employee being complained
under the employment legislation,
about. The Employment Relations
so this is a very valid question. A
Act also contains a definition of
volunteer does not come within the
This is not an easy issue for an employer to deal with as you have
34 inhouse October-November 2012
bereavement leave.
A:
A:
The entitlement to 3 day’s bereavement leave is only for the
death of a spouse/partner, parent,
In any other case, you can decide
child, brother/sister, grandparent,
whether to grant 1 day’s leave
grandchild, or the parent of spouse/
depending on the circumstances.
partner. There is an entitlement
If there is no entitlement to
to 1 day’s bereavement leave if
bereavement leave, then your
you accept that the employee has
employee has no right to simply
suffered a bereavement in relation to
take the day off – he would
someone else’s death. In considering
either have to request that you
whether your employee has suffered
agree to him taking the time off
a bereavement in relation to anyone
as annual leave or to seek your
else’s death, you must have regard to
agreement to him taking a day’s
relevant factors, such as:
leave without pay. Given your past
•
The closeness of association
EARNING YOUR POINTS Don’t forget IT IS YOUR RESPONSIBLITY to keep your own register of points accrued and evidence of attendance so you can earn Licensed Building Practitioner Points. Being licensed means you must maintain your skills and knowledge.
practice of treating his absences as
between the employee and the
bereavement leave, we recommend
deceased person;
that you clarify with him how you
•
Whether your employee has
significant responsibility for all or any
intend to deal with this in the future.
of the arrangements for ceremonies relating to the death;
•
Any cultural responsibilities of your
employee in relation to the death. It is ultimately your decision and there is no automatic right to the 1 day’s bereavement leave. For the future, you will only have to grant your employee
mentioned above.
You can update your skills maintenance records using the LBP online system. If you do not wish to use the online
Trudy Marshall and Danny Jacobson are Partners at Employment & Environment Law, Barristers and Solicitors, Tauranga. They operate the Employment Helpline for CBANZ members: ph 07 928 0529. They have also produced a Guide for Employers in the Construction Industry which CBANZ can send out to members on request.
3 day’s bereavement leave if there is a death of any of the persons specifically
Keeping a diary of your points
system you can record your points in your work diary and update the ‘record of skills maintenance form’ yearly (and get a bonus point) or two yearly. When due, the Registrar will attach the ‘record of skills maintenance form’ with your annual relicensing. One hour of activity earns one point for
(The above is by its nature general, and is not intended to be a substitute for legal advice).
skills maintenance.
inhouse October-November 2012
35
6
free
helplines
Contracts
Employment
For help with contracts issues contact Peter Degerholm at Calderglen
Advice on any employment-related issue
Associates. Phone sessions are limited
is available from specialist Tauranga law
to 20 minutes and written questions
firm, Employment & Environment Law.
must be kept brief though they
Danny Jacobson and Trudy Marshall will
may include relevant extracts from
assess the employment issue and give
documents. Peter Degerholm Ph 04 587 0061 or 021 307 232 Fax 04 587 0062
Danny Jacobson
general guidance on the best options in Peter Degerholm
phone sessions of approx 5-10 minutes. It is not intended as a substitute for formal employment/legal advice. You must
email: peter@calderglen.co.nz
identify yourself as a CBANZ member and any information you disclose will be treated with confidence.
Business-related legal issues
Trudy Marshall
Ph 07 928 0529 or 021 857 529 email: trudy@e2law.co.nz web: www.e2law.co.nz
For advice on business-related legal issues, Auckland commercial law firm Madison Hardy is offering a free service to CBANZ members. It will only cost you the price of the phone call. Free advice sessions are
Geoff Hardy
limited to 20 minutes.
Advice on any Health and Safety issue is
Experienced lawyer, and CBANZ director
available from the team at HazardCo. This
Geoff Hardy and junior lawyer Gagan
includes a free advice session – limited to
Tangri will answer your queries, during
30 minutes – which can include advice on
business hours. Geoff Hardy Ph 09 379 0700 Gagan Tangri Ph 09 970 9567
Health & Safety
incident management, your requirements
Jamie Potter
under the Health and Safety in Employment Gagan Tangri
Act and best practice Health and Safety Management systems. Ph 0800 555 339 email: info@hazardco.com
General business, accounting or tax
Insurance
For general business, accounting or tax issues you can contact Steve Brocklebank of PricewaterhouseCoopers. Phone sessions are limited to 10 minutes at
For advice on any insurance-related issue Steve Brocklebank
contact Jim Rickard at CBA Insurances. If you have your own broker they should be
first, and emails should be kept to the
your first point of contact. However, Jim
point. You must identify yourself as a CBANZ member
is happy to help with any claims problems
and any information you disclose will be treated with
and with any general question about what
confidence.
cover you should have as a builder.
Steve Brocklebank Ph 03 470 3615 or 027 433 6025 email: steve.j.brocklebank@nz.pwc.com
Jim Rickard
Ph. 07 579 6259 or 0274 505 528 email: jim@certified.co.nz
inhouse October-November 2012
37 37
38 inhouse October-November 2012
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39
Using thermal mass effectively By Verney Ryan, Beacon Pathway Inc.
In the last issue, I wrote about the importance of designing for the sun – ensuring the home’s siting, layout and windows are oriented to make the most of the sun. It makes sense to use the sun’s free warmth to heat a home in winter while designing to keep the hot sun out in summer. Another way to effectively capture the
How thermal mass works.
sun for heating is to use a thermal mass floor or wall. The term ‘thermal mass’ describes the ability of materials to
mass, the floor or wall draws the warmth
absorb, store and release heat.
from the surrounding air, cooling the room.
The best thermal mass materials are
How can thermal mass be incorporated into a house? You can include thermal mass in a
those that are dense, such as concrete,
By absorbing heat during warm parts
number of ways but the most typical is
brick or stone. They work by using a
of the day and radiating it out when it
within a floor or wall. An insulated solid
simple principle of physics: that heat
is colder, thermal mass acts to prevent
concrete slab on the ground is the most
moves from warmer areas to cooler
large changes of indoor temperature as
commonly found example of a thermal
areas. These materials absorb and store
the outdoor temperatures rise or fall. It
mass floor, although you can also use
the heat from direct sunlight and heated
can help maintain uniform comfortable
concrete blocks, bricks, rammed earth
indoor air. Then at night when the air
temperatures inside a home year round.
or stone. The surface can be polished
temperature drops, the heat will radiate
Because thermal mass is such a great
or tiled but, because you need direct
from the warmer thermal mass to the
conductor of heat, insulation is critical.
exposure to heat for thermal mass to
cooler air and other surfaces in the room.
Without insulation, thermal mass can
work, it is best left un-carpeted.
make a home colder by moving the Meanwhile, in summer when the air
warmth from inside the home to the
If you don’t want the entire floor
temperature is warmer than the thermal
cooler air or ground outside.
exposed, a strip of insulated thermal
Do’s and don’ts
Thermal Mass
of thumb for New Zealand climates is that concrete slab floors should
• DO insulate the thermal mass to stop heat loss into the outside air and ground. For a concrete slab floor,
internal lining, although it can be
be 100-200mm thick for the best
plastered, painted or papered).
performance, while thermal mass
• DO ensure your thermal mass floor or
walls should be 100-150mm thick. Too
insulate both underneath and around
wall will be exposed to direct sunlight
thick and the wall and floors will take
the slab edge with a minimum of
in winter - the north side of the house
too long to heat. Too thin and they
50mm ‘S grade’ expanded polystyrene
is generally best. Alternatively, you
won’t store enough heat.
(EPS) board. Install this over the damp
can use thermal mass near a wood
proof membrane prior to the slab
burner, heater or other source of
as carpet, rugs, lino, cork or timber
being poured. For a thermal mass
radiant heat.
coverings will not let the heat
wall with an external face (including
• DON’T use thermal mass in cold
into uninsulated garages), insulate
unheated areas, south-facing rooms,
the EXTERNAL surface to prevent heat
or away from the winter sun.
loss and leave the INSIDE face exposed to the sun or heat (ideally without
40 inhouse October-November 2012
• DO calculate the correct thickness for optimal performance. A good rule
• DON’T cover thermal mass floors
through. However, you can cover areas of the floor which do not receive direct sunlight. • DO ensure all rooms which are heated through thermal mass are well
For further information about Beacon Pathway visit www.beaconpathway.co.nz
mass material along the sunny side of a room – for example, a metre or so wide -
case study:
Waitakere NOW Home
can also work well. Brick, concrete, concrete block (including insulated and aerated types) and rammed earth can be used for walls if they catch the sun or are close to a radiant heat source (such as a wood or pellet burner). There are other options including: • a trombe wall – a north-facing heavy wall made of concrete or some other thermal mass material, located behind a layer of glass. The heat takes several hours to travel through the wall before it is released into the home’s living areas in late afternoon or early evening as the temperature
Polished and coloured concrete floors in the Waitakere NOW Home.
starts to fall. • a conservatory – use thermal mass in the floor of a northfacing conservatory, or in the wall separating the conservatory from the main part of the home. • a gabion basket – low wire or metal baskets containing rocks, placed behind glazing. Gabions can be used as internal window seats or feature walls. For more information: www.level.org.nz/passive-design/thermalmass/ www.yourhome.gov.au/technical/fs49. html insulated – we recommend insulating
The Waitakere NOW Home, a
living in the house reported that
monitored research home, included
warmth radiated back off the
a 100mm thick insulated concrete
polished concrete floor. Monitoring
slab to store the sun’s warmth and
showed that the Waitakere NOW
release it later in the day when
Home kept very warm: it only needed
the temperature drops. The slab
additional heating on two days per
was insulated with polystyrene
year to achieve comfortable healthy
insulation underneath and around
temperatures. The living room had
its edges. The concrete floor was
an average winter temperature
coloured, polished and left exposed
of 21.6°C and the bedrooms had
in all the north-facing living areas
an average night-time winter
to collect and store heat more
temperatures of 17.4°C -17.7°C. These
effectively.
temperatures all exceeded World Health Organisation minimums of
Sun poured into the house during
18°C for living areas and 16°C for
the day, and at night, the family
bedrooms.
to above minimum Building Code levels. • DO ensure the house is designed to let through cool summer breezes and is shaded from hot summer sun to prevent the thermal mass absorbing and releasing too much heat in summer. • DO remember that concrete will not perform at its best until it has dried out. Drying time will vary depending on humidity and thickness. A 100mm thick slab can take four months to
The concrete slab is poured over EPS insulation.
dry out (longer in winter), and thicker slabs will take longer.
inhouse October-November 2012
41
Builders brag page Send us in your hunting & fishing pics and we’ll reward those that get published on this page with a Hunting & Fishing New Zealand Fleece Gutbusta Bush Shirt valued at $39.99. Send photos to: Builders Brag Page PO Box 4472 Palmerston North Or email in hi-res to jo@huntingandfishing.co.nz (be sure and identify clearly that you are sending an entry for the Certified Builders Brag Page as well as full contact details!) Please note photos submitted must be from a CBANZ or ITaB member or a company affliated with Certified Builders.
Above: Jim Kroening of Timaru with a fallow deer taken in the Caples River area. Left: Alex Watson, ITaB apprentice builder to Shaun Bradley Builders shot these two goats hunting in Canterbury
as 31 stores nationwide Ph: 0800 486 834 (0800 HUNT FISH) Shop online or register for catalogues www.huntingandfishing.co.nz 42 inhouse October-November 2012
IRD’s compliance focus for 2012-13 What is Inland Revenue doing to improve compliance over the coming year? How can you ensure your taxes are in order? It’s all set out in this year’s compliance focus document, as Inland Revenue explains in the following article. Recently, we released our annual compliance focus document aimed at helping New Zealanders meet their tax obligations. to help make it easy to meet your
economy, as well as targeting debt – and
Our tax pays for the things that make
obligations. We now have community
we are seeing good results in these areas.
New Zealand a great place to live. It
compliance officers who provide a broad
funds essential services like health care,
service to local communities by talking
education and safer communities, so
to customers, providing help and advice,
as a taxpayer you contribute to the
spotting potential non-compliance and
This year, the Government has allocated
wellbeing of our people and communities
putting in place remedies to prevent it.
Inland Revenue additional funding to
Looking to the year ahead
continue our focus on reducing the level
– including you. Other initiatives we have been working
of outstanding tax returns, overdue debt,
We raise awareness of compliance issues
on to help you with your tax obligations
and to increase our focus on addressing
to encourage you to review your own
include launching our new online GST
fraud. We will also continue our efforts in
situation and check that everything’s in
(eGST) filing return service, and exploring
the hidden economy space.
order.
ways to help improve awareness of record keeping requirements.
We will continue to work on improving our online services and self-management
Helping you get it right - Inland Revenue’s compliance focus 2012-13,
Most people and businesses do the
options to provide you with a better,
outlines the key compliance areas we will
right thing by paying the right amount
faster service.
be working on over the coming year. It
of tax and claiming only the social
also highlights what you can do if you
support they’re entitled to. We continue
Read more about Helping you get it
think you’ve got it wrong.
to detect and take action against the
right - Inland Revenue’s compliance focus
small proportion that chooses not to
2012-13 on our website, www.ird.govt.nz
It remains important to us to provide a
comply with their tax obligations. We
(keywords: compliance focus).
range of services and practical support
have continued to focus on the hidden
Skills Maintenance Activity When you participate in our learning activity you should claim points in your diary. 1 hour of learning = 1 point. And be sure to write down how and what you learnt.
inhouse October-November 2012
43