2023-24 CFSC Annual Report

History

Christian Family Service Centre was established in 1954 by Miss Muriel Boone, a United Presbyterian missionary, to help Mandarin speaking refugees. Material aid, financial support and guidance in finding jobs were provided to needy families. The Agency was first located in 221 Sai Yee Street, Mongkok and moved to 3 Tsui Ping Road, Kwun Tong in 1965.

Over the years, the Agency’s work gradually extended and it has now developed into a multi-service agency.

In the early years, it was necessary to depend on gifts from churches overseas to finance the programme. However, the Hong Kong Government and The Community Chest have started to provide financial support as well since 1969.

Mission, Vision and Values

Mission

Founded to manifest the love of God through serving people in need, Christian Family Service Centre strives to support and enhance family functioning, and foster an environment in which growth and change can take place. We believe in social justice, respect for human dignity, and endeavour to contribute to the building of a humane and caring society in Hong Kong.

Vision

Christian Family Service Centre strives to become a valuedriven, passionate and integrated organisation which will be recognised for its excellent performance in Customer Service, Quality Care, Innovation, Solutions to Customers’ Problems, Strengthening Families, Making Positive Changes and Building Community Capacity.

Values

To manifest the love of God, Christian Family Service Centre holds the following corporate values: care, respect, fairness, justice, commitment to people, enabling people to help themselves and searching for excellence in service. In developing services, we hold the following principles: Family First; Professional Service; Excellent Management; and Innovation.

Theme of the Annual Report

One Family • One for Many – A New Journey Takes Place

Entering the 70th Anniversary, we choose “One Family • One for Many – A New Journey Takes Place” as the theme of this year’s annual report. Since it was founded, “family” has been the cornerstone of CFSC and it is also a central idea of our 70th anniversary celebration. On the basis of “One Family”, we are striving to unite those from all walks of life and work together with all our stakeholders to serve people with different needs in our society, embodying the spirit of “One Family • One for Many”.

The cover design of this year’s annual report has adopted a unique approach, where the number “70” is shown to be formed using hand-pulled mechanisms. The process is just like the growth of CFSC, which has evolved into a diversified social service organisation. Walking together with the public with love, our colleagues are wholeheartedly dedicated to serving the public and making contributions to bringing positive changes to our society.

Please scan the QR code to view the Chinese version of the annual report

請透過二維碼連結瀏覽 中文版年報

Congratulatory Messages

李家超先生 大紫荊勳賢 SBS, PDSM, PMSM

行政長官

The Hon John LEE Ka-chiu, GBM, SBS, PDSM, PMSM

The Chief Executive

陳國基先生GBS, IDSM, JP

政務司司長

The Hon CHAN Kwok-ki, GBS, IDSM, JP

The Chief Secretary for Administration

梁君彥議員 大紫荊勳賢 GBS, JP

立法會主席

The Hon Andrew LEUNG Kwan-yuen, GBM, GBS, JP

The President of the Legislative Council

葉劉淑儀議員 大紫荊勳賢 GBS, JP

行政會議召集人、立法會議員

The Hon Mrs Regina IP LAU Suk-yee, GBM, GBS, JP

The Convenor of the Executive Council, Member of the Legislative Council

謝展寰先生BBS, JP

環境及生態局局長

The Hon TSE Chin-wan, BBS, JP Secretary for Environment and Ecology

盧寵茂教授BBS, JP

醫務衞生局局長

Prof the Hon LO Chung-mau, BBS, JP Secretary for Health

甯漢豪女士JP

發展局局長

The Hon Bernadette LINN Hon-ho, JP Secretary for Development

蔡若蓮博士JP

教育局局長

Dr the

Hon CHOI Yuk-lin, JP Secretary for Education

孫東教授JP

創新科技及工業局局長

Prof the Hon SUN Dong, JP

Secretary for Innovation, Technology and Industry

麥美娟女士SBS, JP

民政及青年事務局局長

The Hon Alice MAK Mei-kuen, SBS, JP Secretary for Home and Youth Affairs

孫玉菡先生JP

勞工及福利局局長

The Hon Chris SUN Yuk-han, JP Secretary for Labour and Welfare

管浩鳴法政牧師BBS, JP

全國政協委員、立法會議員、香港社福界心連心大行動主席

Revd Canon the Hon Peter Douglas KOON Ho-ming, BBS, JP Member of The National Committee of the Chinese People’s Political Consultative Conference, Member of the Legislative Council, Chairman of the Hong Kong Social Welfare Sector Heart to Heart Joint Action

羅淑佩女士JP

房屋局常任秘書長╱房屋署署長

Miss Rosanna LAW Shuk-pui, JP

Permanent Secretary for Housing/Director of Housing

林文健醫生JP

衞生署署長

Dr Ronald LAM Man-kin, JP Director of Health

李佩詩女士JP

社會福利署署長

Miss Charmaine LEE Pui-sze, JP Director of Social Welfare

余寶美女士JP

屋宇署署長

Ms Clarice YU Po-mei, JP Director of Buildings

Mr Denny HO Lap-ki, JP District Officer (Kwun Tong)

Mr Thomas WU Kui-wah, JP District Officer (Wong Tai Sin)

馬瓊芬女士JP

西貢民政事務專員

Miss Kathy MA King-fan, JP District Officer (Sai Kung)

Mr Michael T H LEE, JP Chairman of The Hong Kong Jockey Club

應家柏先生GBS, JP

香港賽馬會行政總裁

Mr Winfried ENGELBRECHT-BRESGES, GBS, JP Chief

Executive Officer

of The Hong Kong Jockey Club

楊傳亮先生BBS, JP

香港公益金入會、預算及分配委員會主席

Mr Charles YANG Chuen-liang, BBS, JP Chairman of the Admissions, Budgets & Allocations Committee, The Community Chest of Hong Kong

馮少雄長老

香港基督教協進會義務總幹事

Elder Dr Simon FUNG Siu-hung

Honorary General Secretary of the Hong Kong Christian Council

李國棟醫生GBS, JP

安老事務委員會主席

Dr Donald LI Kwok-tung, GBS, JP Chairman of the Elderly Commission

馮伯欣先生BBS

康復諮詢委員會主席

Mr FUNG Pak-yan, BBS Chairman of Rehabilitation Advisory Committee

陳清霞博士GBS, JP

婦女事務委員會主席

Dr Eliza CHAN Ching-har, GBS, JP

Chairperson

of the Women’s Commission

彭韻僖女士BBS, MH, JP

家庭議會主席

Ms Melissa Kaye PANG, BBS, MH, JP Chairperson of the Family Council

林美秀女士 SBS

平等機會委員會主席

Ms Linda LAM Mei-sau, SBS

Chairperson of Equal Opportunities Commission

陳智思先生 大紫荊勳賢 GBS, JP

香港社會服務聯會主席

The Hon Bernard Charnwut CHAN, GBM, GBS, JP Chairperson of The Hong Kong Council of Social Service

譚贛蘭教授GBS, JP

香港社會工作人員協會會長

Prof Annie TAM Kam-lan, GBS, JP

President of Hong Kong Social Workers Association

黎敬樂先生

香港言語治療師公會專業委員會主席

Mr Joshua LAI King-lok

Professional Council Chairperson of Hong Kong Institute of Speech Therapists

胡存孝先生

香港物理治療學會主席

Mr Alexander WOO Chuen-hau President of Hong Kong Physiotherapy Association

恭祝七十周年誌慶，衷心感謝基督教家庭服務中

心以愛心和專業為無數家庭帶來希望與改變，香港物

理治療學會一定繼續與

動社區健康與福祉，共同創造一個更加美好的明天。

Chairman’s Foreword

For the last seven decades, Christian Family Service Centre (CFSC) has been manifesting the love of God and serving the residents of Hong Kong by helping those in need, supporting families and engaging deeply with the local community. Since its beginnings in 1954, CFSC has evolved over the course of seven decades from an institution dedicated to helping refugees into an innovation-driven establishment that is helping our service users overcome barriers through a wide spectrum of professional and high-quality social services. Our service areas include children and family services, elderly care, rehabilitation, active ageing services, youth and education, mental health, community development, primary health care, environmental protection and green living. Our journey has been one marked not only by challenges, but also by the collective efforts and gratitude of our team and the community, as we continue to cherish the opportunity to contribute to our society.

CFSC has maintained an unwavering commitment to developing new services that meet the needs of our society. Following the launch of our new three-year Strategic Plan last year, we remain committed and have continued to solidify our existing services by leveraging on our years of experience and strengths in serving communities and making connections between various resources to address service gaps, while preparing for future challenges. Looking back on 2023-2024, we have focused on addressing several key social issues of public concern and have forged strategic partnerships with the government and relevant stakeholders to support our service users in helping to build a healthy society.

Community rehabilitation support is one of our key areas of development. Last August, we launched a twoyear Pilot Project on Integrated Community Rehabilitation Centre (ICRC) with funding support from the Social Welfare Department’s Lotteries Fund. The aim of this initiative is to provide continuous centre-based training and an interconnected network of door-to-door community support services for people with severe disabilities who live at home and have intensive care needs as well as their carers. In particular, the project uses a flexible mix of day care and home care services, combined with interventions delivered by a multi-disciplinary team and advanced rehabilitation equipment and technology products, to establish a comprehensive structure comprised of rehabilitation objectives, interventions, assessments and evaluations under the International Classification of Functioning, Disability and Health (ICF) framework. We recognise the importance of including service users in the process and encourage them to formulate personalised rehabilitation plans under the theme of “hope”. We have high hopes for this innovative service model and expect that it will contribute valuable insights and first-hand experience to the industry.

In Hong Kong, one in 10 adults aged 70 or above is suffering from dementia, with the prevalence increasing to one in three for those aged over 85*. This presents a significant challenge for the elderly care services. To promote the early identification and appropriate treatment for elderly persons with dementia in the community, our Mind Delight Memory and Cognitive Training Centre participated in the “Brain Health – Dementia Screening and Community Support Project. The aim of the project was to delay cognitive deterioration and to maintain a good quality of life through early identification and diagnosis, as well as through fast-tracked support for the elderly and their carers in Kwun Tong and Wong Tai Sin Districts. Due to illnesses, losing one’s spouse, as well as issues such as children’s emigration or financial difficulties, resulting in elderly people becoming

*Source: The Elderly Health Service of the Department of Health and the Department of Psychiatry at the Chinese University of Hong Kong

vulnerable to the loneliness and social isolation associated with the loss of family support, which can have a serious impact on their lives. To enhance our support for elderly people who are living alone or who are socially isolated, we have joined the Hong Kong Jockey Club Charities Trust’s “Reach to Bridge” Community Elderly Support Project to offer early identification and timely assistance to help elderly individuals living alone in Kwun Tong reconnect with their community.

With the elderly population growing in both number and proportion, Hong Kong is set to enter what the World Health Organisation defines as a “super-aged” society. Gerontechnology is an effective tool for helping the elderly live more independently, healthily and comfortably. This year, we organised a team visit to Singapore, where we had the opportunity to interact with local experts and explore the latest developments in digital technology and gerontechnology. This trip gave us first-hand insights into how innovative technologies can create a comfortable and autonomous lifestyle for the elderly, as well as people with disabilities and their carers. Through discussions with local government departments and over ten social welfare organisations, we also gained deep exposure to different strategies and challenges related to digital transformation. These valuable experiences have cemented our confidence in integrating digital technology into more aspects of our services. Looking forward, we will continue to embrace innovation and actively explore opportunities and practices in this area to provide higher-quality and personalised care for our service users.

Mental health issues continue to be at the forefront of social concern. Our Mental Health Services advocates for a strengths-based approach to providing diverse and evidence-based professional services. This entails internal efforts to guide service users through their personal strengths and enhance their resilience and external connections with community stakeholders to foster an inclusive and caring community. That being said, there remains a need for mental health information to be more accessible, approachable and palatable to the public. Our Mental Health Ambassador, Bear Bear (Bear Your Mind), has taken on this important mission by sharing mental health information regularly on social media and joining forces with the Store of Happiness – The Mobile Van for Publicity Service on Mental Wellness to promote mental health awareness within the community.

Young people are also experiencing an alarming rise in mental health problems. Our Youth and Education Services invited representatives from ten secondary schools with in-house social workers to attend two community partners roundtable meetings. The goal was to strengthen the partnerships between community stakeholders and schools, and to collaboratively explore and exchange new service ideas for supporting young people. As part of our efforts to support young people, we have continued to deliver the “Stop Bullying, Step Forward, We Need YOU!” programme with renewed funding from the Community Chest of Hong Kong this year. Using group sessions and art interventions, the programme allowed students who have experienced bullying to navigate complex subjects of interest and to engage teachers who can help them rebuild confidence and find hope at the end of the tunnel.

To stay aligned with the strategic directions outlined in the Hong Kong government’s “Primary Healthcare Blueprint”, namely, “prevention-centric”, “community-based”, “family-centric” and “early detection timely intervention”, the Agency founded the Diamond Hill Family Pharmacy last June. Operated by registered pharmacists, the pharmacy serves as the first point of contact between residents and the local health care system, by offering professional dispensing services and health consultations and by connecting with other health care providers in the community. Driven by our community-based and prevention-oriented approach, we have also participated in the Jockey Club “WeWATCH Healthy Lifestyle” Project, the first public health project in Hong Kong to apply the “lifestyle medicine” model to the prevention of chronic diseases and to promote lifestyle changes as a way to improve health. With the help of personalised guidance from health management coaches and 24/7 health tracking on a smartwatch, the project has encouraged middle-aged working adults in Sha Tin and Kwun Tong Districts to develop health awareness and lifestyle habits that are helping to prevent or delay the onset of chronic diseases.

Providing high-quality social services has always been one of the core beliefs of our Board and our staff members. To enhance the Agency’s governance and ensure the quality of our services, an Internal Audit Unit was set up on 1st March 2024. The unit is run by our staff members who are independent from our daily operations and management, and it regularly reports to the Board through the Committee on Reviewing Corporate Governance and Management Audit. Its responsibility is to review potential risks and relevant controls in the financial, operational and compliance aspects of various departments and service units, while identifying strategies and ways to improve our operational efficiency.

In 2024, we kickstarted our 70th anniversary celebrations with a series of events. The theme of the celebration, “One Family • One for Many”, symbolises our untiring efforts in engaging our internal and external partners and stakeholders, while harnessing teamwork to provide people-centred and holistic support and care services. We are grateful for every member of our family, who has showcased their strengths and put their hearts and souls into serving the public. My gratitude also goes out to all the government departments, charitable foundations, donors, community organisations, stakeholders, volunteers and service users, as well as the Hong Kong Jockey Club and the Community Chest of Hong Kong for their continued support over the years. Looking forward, we will remain committed to working together to support the public and will push the limits in excellence and innovation in response to societal changes, in order to bring hope to those in need and contribute to a better, more inclusive community.

Daniel Li Yat-shing Chairman

Rev.

Chief Executive’s Report

For the last seven decades, Christian Family Service Centre (CFSC) has grown in sync with the overall development of Hong Kong society on various fronts, including family relations, elderly care, rehabilitation, youth, healthcare, education and the environment. This reflects the inextricable link between social service organisations and urban development. As the social landscape continues to evolve, we are taking active steps to respond to social needs by introducing concrete and timely countermeasures, setting out long-term goals for our ten core services, implementing our strategic development plan, equipping our team with the necessary expertise and building a diverse talent pipeline.

This year, we made steady progress in all aspects of our services. By aligning our resources with various needs, we continued to improve and enhance our services in order to ensure their quality and effective results.

Over the past year, our Community Development Services have focused on supporting underprivileged individuals, from improving the community environment to helping transitional housing residents resettle into new lives. The “CRISSCROSS” Social Housing Project, consisting of four projects situated across Cheung Sha Wan and Tseung Kwan O, welcomed its first residents last June before achieving an average occupancy rate of 80%. Each project is overseen by a team of on-site social workers and property managers, whose responsibilities are to support the diverse needs of residents and, through our community network, to identify local resources that can ease the financial burden of relocating. As the residents settled into their new homes, the social work team held various community activities to strengthen local support networks and promote the residents’ self-sufficiency. A notable example was our project in Tseung Kwan O, Yin Ting Terraced Home, which participated in the “JC Project LIFT” programme created and funded by The Hong Kong Jockey Club Charities Trust to develop a pioneering intervention model for poverty alleviation tailored to the needs of transitional housing residents, in order to strengthen their financial capacities, broaden their social networks and open up new career opportunities.

Our frontline workers have worked extensively with children living in sub-divided units, who often lack access to resources and opportunities due to financial difficulties in their families and cramped living spaces. In light of this, our Locality Development Team launched the “Inspiring Hope – Comprehensive Child Enhancement Programme” with support from Hongkong Land, to offer free tutoring, STEM courses and community exploration activities to students from primary and junior secondary schools living in the sub-divided units in Kwun Tong District. Apart from their learning and personal development needs, the programme also addresses the pressures faced by low-income parents by designing a series of services that holistically care for the physical and mental well-being of families living in sub-divided units.

The 2023 and 2024 Policy Addresses outlined the government’s plan to implement measures in phases, to support carers of the elderly and people with disabilities. As a long-standing supporter of carers, we look forward to helping make these policies happen while continuing to refine our existing services. Last April, with funding from the Health Bureau, our Services for People with Disabilities launched the “Know. Your True Self” – A Carer Emotional Support Programme. The two-year programme uses the TTI-DISC international professional assessment as a behavioural analysis tool that allows carers to better understand themselves and cope with their emotions. In June 2023, Cheerful Place – District Support Centre for Persons with Disabilities (Kwun Tong East) also introduced the two-year “Together We Connect@Carer Inclusion Project” with funding from the HKEX Foundation. Using horticultural therapy, carers are invited on a journey to reshape their values in life and take part in an exploration of everyday wisdom and resilience.

Recognising the unmet demand for post-discharge support services for the elderly and their carers in Wong Tai Sin District, the Lively Elderly Day Training Centre launched the “Welcome Back – New Normal PostDischarged Support Programme”, a one-year initiative supported by the HSBC HK Community Partnership Programme to provide immediate rehabilitation support for elderly people who have been discharged from hospital and facilitate their smooth transition into long-term care services. The programme has helped lessen the feelings of helplessness experienced by carers by filling the gap in community health care and related services and ensuring a seamless transfer from rehabilitation to long-term care.

In recent years, building a caring and inclusive community has taken centre stage in government agendas and different sectors of society. To stay aligned with social policies and needs, we have always prioritised crosssector collaborations and partnership development programmes that allow us to achieve synergy, integrate diverse resources and maximise the impact of our services. This year, we launched the new “Co-Create for Good” programme to establish a sustainable social-business cooperation ecosystem, seeking to create social value through strategic partnerships and to share benefits with the community. The programme features an online platform that enables businesses to transform their commercial capital into community investments. Corporate partners are welcome to join us in co-creating cooperative solutions that are embedded in core social values such as care for the community, health and well-being, social inclusion and environmental protection, thereby bringing positive and lasting changes to the community.

Promoting Hong Kong as a green and liveable city is one of our key focus areas. We are dedicated to raising public awareness of environmental protection issues and are aiming to incorporate eco-friendly practices into daily life. To this end, we support recycling and waste reduction efforts in the community and promote community farming and urban greening to improve the liveability of the city. This year, our network of Recycling Stores under the “GREEN@COMMUNITY” initiative has been expanded after being contracted by the Environmental Protection Department to operate “GREEN@KWAI FONG” and “GREEN@TAI WO HAU”, which are our first recycling stations in public housing estates and also the first in Kwai Tsing District. We also took over the operations of “GREEN@HUNG HOM” after its relocation to Wuhu Street in April 2023, along with our operation of “GREEN@WALLED CITY” and “GREEN@TO KWA WAN”, our services covering the Kowloon City District. We will strive to encourage residents to practise clean recycling and green living habits, and make good use of the recycling facilities available in the community. To implement our community-driven service philosophy, we piloted the Jockey Club “Look for Green” Mobile Recycling Programme across East Kowloon communities such as Tseung Kwan O, Sai Kung, Wong Tai Sin and Kowloon City with funding from the Hong Kong Jockey Club Charities Trust. Last year, we also introduced Hong Kong’s first electric vehicle (EV VAN), “Mini Look Look,” and extended our services to include rural regions and areas with “three-nil” buildings, such as Yuen Long, Yau Ma Tei, and Jordan, in order to promote the concept of green living for all.

With our three-year Strategic Plan (2023-2025) unveiled in 2023, we have established development goals and detailed plans based on four key strategic development directions: human resource management, talent development, quality management, and technology applications and digitalisation. In addition, we are responding to current social needs by focusing the combined strengths and collective efforts of our core services on developing forward-looking and sustainable services in relation to caregiver support, poverty alleviation, mental health and medical-social collaborations.

To support our long-term development and the goals outlined in our Strategic Plan regarding staff capacity building and cultivating a learning culture, we established the Learning and Talent Development Unit, which is focused on enhancing the capabilities and training of our staff members. Last year, we completed the “Growth Mind Power Programme” and formed cross-functional teams to generate innovative and boundarypushing service ideas that span different disciplines. To prepare the Agency to face future challenges, we will collaborate on a wider scale and continue to nurture a creative culture. Our Human Resources Department has also formulated a series of strategies to attract and recruit talented individuals. This year, we participated in an array of recruitment activities organised by higher education institutions and external groups to draw more aspiring individuals and young talent into the social services sector.

This year marked the 70th anniversary of the Agency. The success of our core services is underpinned by the persistence and hard work of our team, who has laid a solid foundation for their comprehensive and stable development and our collective growth. I would also like to thank the Board of Directors and the government departments, organisations and stakeholders for working together to respond to societal needs. Looking ahead, my team and I will stand firm in our duties and beliefs, and will embody the spirit of our 70th anniversary theme, “One Family • One for Many”, by bringing together internal and external expertise and continuing to contribute to the community with high-quality and innovative services.

Ivy Leung Siu-ling Chief Executive

Corporate Governance

We were delighted to have Mr. Chris Sun Yuk-han, JP, Secretary for Labour and Welfare, as our guest of honour during the 69th Annual General Meeting.

Governance Structure

Christian Family Service Centre (CFSC) has continued to provide appropriate and high-quality services to the community for many years. On the basis of a robust governance structure, we are striving to enhance the Agency’s capabilities about resource management and innovation, in order to respond to the public’s demand for the quality and capacity of our services.

The highest decision-making body in the Agency is its Board of Directors, which is tasked with performing organisational governance responsibilities, as well as leading and supervising the Agency’s development strategies and performance. A succession mechanism regulates the terms of office and the number of consecutive terms allowable for Directors. This mechanism ensures that the Board of Directors operates in a transparent, independent and open manner. As sustainable development has become a dominant trend, CFSC places great importance on its institutional governance and is keeping pace with the times.

The Development Committee, Finance and Personnel Committee, and the Committee on Reviewing Corporate Governance and Management Audit are set up under the Board of Directors to enhance CFSC’s corporate management, provide strategic guidance, and promote organisational development.

With the changes in the social environment, we have set goals for talent development and fostering a culture of learning in our Strategic Plan. In this regard, we have established a Learning and Talent Development Unit, with a focus on assisting in the development of talent and the provision of relevant training. The promotion of cross-unit collaborations under this initiative allows the respective advantages of different service units to be combined, while the resulting co-creation of innovative ideas will enable us to serve the community better.

In order to enhance our internal governance and service quality management, we established an Internal Audit Unit in March of this year. The team reports to the Board of Directors through the Committee on Reviewing Corporate Governance and Management Audit. The audit is performed on the basis of our approved annual audit plan by personnel who are independent from our daily operations and management, while the goal of the audit is to review the potential risks in the financial, operational and compliance aspects of our various departments and service units, as well as the related control measures. The audit process also identifies opportunities where we can improve our operational efficiency.

Effective Communication

Good communication can promote a positive organisational culture, robust governance and effective policies. In this regard, the Agency is active in building an open, honest, harmonious and inclusive working environment. It attaches great importance to promoting communication and coordination between management and staff members, as well as between various departments.

Therefore, we will continue to optimise a conducive environment for the use of information technology, which includes the provision of hardware, resources and training, while promoting the exchange and sharing of information and knowledge through the intranet.

The Agency has invested a lot of resources to improve its website and intranet, to strengthen information exchanges internally and externally.

With the continuous optimisation of our information technology environment, more communication channels have been established for our staff, facilitating connections between the various departments of CFSC.

We regularly hold cross-departmental meetings to promote communication between our management and staff, during which the CFSC’s management strategies are conveyed, while goals and plans are jointly formulated. The meetings also allow colleagues from different departments to report and update the development of their services, and to share their experiences and insights, thereby increasing the level of engagement and sense of belonging to CFSC.

We regularly hold cross-departmental meetings to ensure good communication between our management and staff, for all of us to work together to achieve our plans and goals.

To deepen our colleagues’ legal knowledge, the Agency organised a lecture to teach them the correct legal concepts.

In order to strengthen the level of communication between the Board of Directors and our various departments, our Board members regularly visited some of the service units. This year, the Board members visited the “CRISSCROSS” Social Housing Project and Wellness Zone –Integrated Community Centre for Mental Wellness, during which they communicated and exchanged ideas with frontline staff and service users, in order to understand the ongoing development and the needs of our services. The Board members appreciated the efforts and creativity of our colleagues. They will continue to visit more service units in the future, to gain insights into service development and enhance communication.

To learn first-hand about the working environments of our colleagues in different departments, our management also paid several visits to other service units last year. By exchanging opinions, the management learned about the working situation and challenges faced by our frontline colleagues, which have been noted for future follow-ups and the formulation of strategic plans.

Quality Management

In order to monitor the effectiveness and quality of the services we provide, we have established a set of frameworks, mechanisms and procedures to ensure the quality of our services. This facilitates the systematic self-evaluation of all departments under the Agency, allowing each department to review its work effectiveness and to improve its development strategies continuously. In order to uphold independence and objectivity, the Agency regularly reviews its overall service level, monitors its key performance indicators and maintains overall service quality standards (SQSs) through the Committee on Reviewing Corporate Governance and Management Audit and the Strategic Leadership Committee. In addition, the Internal Audit Unit reviews and optimises the Agency’s overall governance policies, while enhancing our internal audit system to allow us to assess better and drive our service performance and quality. The Performance Management Unit is responsible for reviewing the quality standard of the service units supported by the Lump Sum Grant to ensure compliance with the regulations. The Agency also encourages all departments to conduct regular self-assessments of their performance and propose improvement suggestions that can respond effectively and appropriately to societal needs.

The Agency cares for the safety and health of its employees and has implemented a safety management system. The Performance Management Unit conducts various occupational safety and health audits to help control risks and comply with the safety management regulations and requirements, thereby ensuring that all employees work in a safe and healthy environment. It is also committed to improving the quality of all service units in their daily service provisions, as well as our customer service, in an effort to provide more attentive and personalised services and information to our service users.

Our Board members visited the completed units of the “CRISSCROSS” Social Housing Project – an initiative planned by CFSC.

Our Board members communicated with frontline staff and service users to better understand the transitional housing environment and the service needs of residents.

The board members visited the “Store of Happiness – The Mobile Van for Publicity Service on Mental Wellness” to learn about our team’s efforts to promote mental health in the community.

Policies and Guidelines

The Strategic Leadership Committee and the Quality Improvement Committee review and optimise our policies and guidelines annually. In 2023-2024, we have continued to strictly abide by the statutory rules, regulations and provisions set out under the Companies Ordinance, Education Ordinance, Lump Sum Grant (LSG) Manual, LSG Best Practice Manual (Level One) Guidelines and the SQSs.

Strategic Plan

As entering its 70th anniversary year, CFSC adheres to continuous innovation and the pursuit of service effectiveness. We have established four strategic directions to drive our transformation, including a new three-year Strategic Plan (2023-2025) launched last year, focusing on human resource management, talent development, quality management, and technology applications and digitalisation. To better respond to the needs of our service users, we have identified four priority development projects concerning carer services, poverty alleviation services, mental health services and medical-social cooperation, while working with all sectors of society to embrace future opportunities and challenges.

Through personnel management and talent development, we promoted cross-unit collaboration and inspired more innovative service ideas.

By communicating and sharing ideas with organisations from other regions, we could broaden our colleagues’ perspectives and thus enhance the level of our services.

Committee 2024

Development Committee

Rev. Daniel Li Yat-shing (Chairman)

Professor Alex Kwan Yui-huen

Mr. Chow Siu-ngor

Dr. Alfred So Ping-fai, MH, CStJ

Ms. Ivy Leung Siu-ling (Chief Executive)

Finance and Personnel Committee

Mr. Chow Siu-ngor (Chairman)

Professor Alex Kwan Yui-huen

Rev. Daniel Li Yat-shing

Mr. Thomas Tsang Fuk-chuen

Rev. Paul Yam Yuen-fai

Ms. Ivy Leung Siu-ling (Chief Executive)

Committee on Reviewing Corporate Governance and Management Audit

Professor Alex Kwan Yui-huen (Chairman)

Rev. Chan Kwok-keung

Mr. Kwok Wai-keung

Ms. Ivy Leung Siu-ling (Chief Executive)

Service Advisory / Governing Committees 2024

School Board of Tak Tin Kindergarten

Ms. Ivy Leung Siu-ling (Supervisor and Chairman)

Ms. Kwong Sau-chee (Vice-chairman)

Ms. Mimi Choi Yuk-ping

Ms. Nancy Wong Wai-mui

Mr. Wong Wing-tim

Miss Nora Yau Ho-chun, MH, JP (Member of Board of Directors)

Ms. Regina Wong Pui-yi (Secretary)

Ms. Choi Ning (Principal)

School Board of Cheerland Kindergarten

Ms. Ivy Leung Siu-ling (Supervisor and Chairman)

Ms. Kwong Sau-chee (Vice-chairman)

Ms. Mimi Choi Yuk-ping

Ms. Nancy Wong Wai-mui

Mr. Wong Wing-tim

Miss Nora Yau Ho-chun, MH, JP (Member of Board of Directors)

Ms. Regina Wong Pui-yi (Secretary)

Ms. Emily Chan Lai-kwan (Principal)

School Board of Yeoh Choy Wai Haan Memorial Kindergarten

Ms. Ivy Leung Siu-ling (Supervisor and Chairman)

Ms. Kwong Sau-chee (Vice-chairman)

Ms. Mimi Choi Yuk-ping

Ms. Nancy Wong Wai-mui

Mr. Wong Wing-tim

Miss Nora Yau Ho-chun, MH, JP (Member of Board of Directors) (Consultant)

Yeoh Choy Wai Haan Trust (Consultant)

Ms. Regina Wong Pui-yi (Secretary)

Ms. Tam Pui-ling (Principal)

Steering Committee on Transitional Housing Projects

Co-Chairman

Mr. Cheng Wing-for

Mr. Kwok Lit-tung, JP

Members

Mr. Clement Cheng Ka-man

Professor Paul Chu Hoi-shan

Mr. Andrew Mok Hon-kit

Mr. Thomas Tsang Fuk-chuen

Lt.-Col. Alfred Tsang Hing-man

Miss Nora Yau Ho-chun, MH, JP

Mr. Anthony Wong Kin-wai (Advisor)

Ms. Ivy Leung Siu-ling (Chief Executive)

Ms Kitty Chau Shuk-king (Assistant Chief Executive) (Until 28th July 2023)

Mr. Raymond Lai Kwan-ho (Assistant Chief Executive) (From 16th October 2023)

Ms. Joyce Tse So-hung (Programme Director - Family & Community)

Ms. Kiori Tong Sin-ki (Secretary)

Service Advisory Committee (Integrated Services for Persons with Disabilities – Residential and Community)

Chairman

Ms. Sally Pang Shuk-ling (Assistant Chief Executive)

Members

Dr. Teris Cheung Cheuk-chi

Mr. Menza Chu Hon-wai

Dr. Ben Fong Yuk-fai

Ms. Peggy Hui Ngor

Ms. Ann So Lai-chun, MH, JP

Ms. Choi Wai-ping (Carer)

Ms. Tong Wai-chu (Carer)

Ms. Anna Ng Mei-kuen (Programme Director - Integrated Services for Persons with Disabilities)

Ms. Pandora Wang Chao-ming (Programme Director - Community Support - Services for Persons with Disabilities)

Ms. Connie Yip Kei-wai (Programme Director - Integrated Services for Persons with Disabilities)

Primary Health Care Advisory Committee

Emeritus Professor Albert Lee

Professor Doris Yu Sau-fung

Mr. Alan Lai Ka-ho

Ms. Angel Chan Fung-man (Assistant Chief Executive)

Mr. Gary Kong Ching-yue (Secretary)

Centre Management Committee of Christian Family Service Centre – The Chinese University of Hong Kong Chinese Medicine Clinic cum Training and Research Centre (Kwun Tong District)

Co-Chairman

Ms. Ivy Leung Siu-ling (Chief Executive)

Ms. Rowena Wong How-wan

Members

Dr. Sarah Chan Sze-nga

Mr. Roy Chin Ka-yuen

Ms. Chow Tak-yee

Dr. Hua Heyu

Dr. Martin Lau Chiu-king

Dr. Wong Wei-yin

Mr. Timothy Yung Tsz-ho

Ms. Angel Chan Fung-man (Assistant Chief Executive)

Mr. Gary Kong Ching-yue (Programme Director - Primary Health Care Services)

Affiliated Organisation

Christian Family Service Centre Dental Services Limited Board of Governors (2024)

Chairman

Professor Edward Lo Chin-man

Members

Dr. Alfred So Ping-fai, MH, CStJ (Member of Board of Directors)

Miss Nora Yau Ho-chun, MH, JP (Member of Board of Directors)

Strategic Leadership Committee

Chairman

1 Ms. Ivy Leung Siu-ling Chief Executive

Members

2 Ms. Angel Chan Fung-man Assistant Chief Executive

3 Ms. Sally Pang Shuk-ling Assistant Chief Executive

4 Mr. Raymond Lai Kwan-ho Assistant Chief Executive

5 Ms. Gloria Chan Yuk-ying Human Resources Director

6 Ms. Tong Choi-ying Programme Director (Elderly Care –Home and Community Care)

7 Ms. Anna Ng Mei-kuen Programme Director (Integrated Services for Persons with Disabilities)

8 Ms. Harriet Sin Yeuk-fan Corporate Affairs Director

9 Mr. Kenny Chan Ngai-kan Programme Director (Environmental Protection and Green Living)

10 Ms. Edna Yeung Oi-shan Programme Director

11

12

13

14

Ms. Adeline Tsang Ching-tak Programme Director (Elderly Care –Home and Community Care)

Ms. Connie Yip Kei-wai Programme Director (Integrated Services for Persons with Disabilities)

Mr. Gary Kong Ching-yue Programme Director (Primary Health Care Services)

Ms. Joyce Tse So-hung Programme Director (Family and Community)

15 Ms. Pandora Wang Chao-ming Programme Director (Community Support – Services for Persons with Disabilities)

16 Ms. Regina Wong Pui-yi Programme Director (Youth and Education)

17 Ms. Petsy Chow Sin-yee Programme Director (Mental Health Services)

70 th Anniversary Celebration

One Family • One For Many

2024 marks the 70th anniversary of CFSC. As part of the celebration, we organised a series of events that honoured our core values of family and love, under the overarching theme of “One Family • One For Many”.

“Family” was our cornerstone when we were founded seven decades ago. Today, we hope to commemorate this milestone by uniting all walks of life, both internally and externally, and by offering diverse and flexible services that respond to social needs. “One Family” symbolises the unity of CFSC as a big family where professionals from different fields join hands and combine their strengths to work and grow towards a common goal: serving the public wholeheartedly.

“One For Many” reflects how our family-centred philosophy, agility and collaborative spirit translate into people-oriented, diversified and innovative services that pass on the love of God to those in need.

Looking forward, we will continue to work as a family and offer innovative, high-quality services, while seizing every new opportunity to build a harmonious and beautiful community and grow alongside the city. Learn more about

CFSC’s 70th Anniversary Celebration

The 70th anniversary logo of CFSC features the characters “CFSC 70”, combining imagery of a cross, love and family – the core beliefs of our Agency – as a nod to our people-oriented, family-centred philosophy and our commitment to serving with the love of God.

A Brand Refresh for Our 10 Core Services

The agency is rooted in 10 core family-centred values: Love Your Family, Dream, Care for Elders, Caring, Hope, Flourishing, Health, Social Inclusion, Livable City and Justice. We are committed to expanding our services in response to the evolving needs of our society. In celebration of our 70th anniversary, we have prepared a series of new concept posters and promotional videos for our core services that highlight our ingenuity and commitment to keeping abreast of future trends.

70 th Anniversary Partner Luncheon

The brand-new concept of the 70th anniversary commemorative poster incorporated different service targets and CFSC’s 10 core values to illustrate our belief in serving the public.

Staff from various service units and service users took part in the production of a new promotional video capturing the theme of “One Family • One For Many”.

Watch the CFSC’s 70th Anniversary Celebration Promotional Video

Our 70th anniversary celebration kicked off with the “CFSC 70th Anniversary Partner Luncheon”. We were honoured to have Mr. Ho Kai-ming, JP, Under Secretary for Labour and Welfare, Mr. Chen Zi-ming, representative of The Liaison Office of the Central People’s Government in the Hong Kong Special Administrative Region, and Ms. Wong Yin-yee, JP, Acting Director of Social Welfare as the officiating guests. They were accompanied by Rev. Daniel Li Yat-shing, Chairman of the CFSC’s Board of Directors, Professor Alex Kwan Yui-huen, Vice-Chairman, and Ms. Ivy Leung Siu-ling, Chief Executive of CFSC, as well as representatives of our service users at the opening ceremony.

The officiating guests dotted the eyes of dancing lions with paint in a ceremonial moment that kicks off the CFSC’s 70th anniversary celebration.

More than 200 partners attended the luncheon to engage and share this significant moment. An exhibition introducing the four pillars of our future service development outlined in our Strategic Plan was also displayed at the venue to promote communication and collaborations with various partners.

This spectacular event was not only a celebration of our 70th anniversary, but also a valuable opportunity to strengthen partnerships and set out our vision for the future.

More than 200 partners from the Legislative Council and the education and business sectors joined us in celebrating our 70th anniversary.

Display boards were erected at the venue to introduce our four pillars of service development and give the guests a better insight into our services.

“Gathering Strength to Build a Community” 70 th Anniversary Service Expo

Kwun Tong District is where the CFSC’s headquarters have established roots for nearly six decades and where our first major event took place. We held the “Gathering Strength to Build a Community” 70th Anniversary Service Expo at YM2 Yue Man Square in Kwun Tong, aiming to introduce our latest services to the residents of Kwun Tong. We invited Mr. Leung Po-wah, Taddy, District Social Welfare Officer (Kwun Tong) of the Social Welfare Department, Mr. Lam Fuk-leong, Jack, Assistant District Officer (Kwun Tong), and Ms. Kwok Sau-wan, Sharon, our Charity Ambassador, to officiate at the opening ceremony alongside Rev. Daniel Li Yat-shing, Chairman of the CFSC’s Board of Directors, Ms. Ivy Leung Siu-ling, Chief Executive of CFSC, and representatives from our service users.

During the opening ceremony, the officiating guests paid tribute to the theme of the CFSC’s 70th anniversary celebration – “One Family • One For Many”.

Guests from various sectors, community groups, close partners and local residents enjoyed a day filled with excitement and activities. Highlights included a sharing session led by our Charity Ambassador, Ms. Kwok Sau-wan, Sharon, who recounted her experience with voluntary work and a creative catwalk performance coorganised by our service users and staff members to showcase the CFSC’s 10 core services. A line-up of interactive workshops, booths and exhibitions were also featured, to promote the CFSC’s diverse spectrum of services.

Staff and service users organised a one-of-akind catwalk performance to showcase the CFSC’s 10 core services.

70 th Anniversary: A Historic Milestone

Since its establishment in 1954, CFSC has been a social welfare organisation devoted to supporting and promoting the functioning of families in Hong Kong. Over the last seven decades, we have never ceased to evolve with the times, address societal needs and serve the public. In the face of an ever-changing society, our dedicated team has worked together to establish a diverse range of innovative services and create numerous milestones. We invite you to scan the QR code to learn more about our 70-year legacy and to look back on some of the memorable moments from our journey.

Exhibitions and booths were set up to raise public awareness of the CFSC’s service offerings.

Strategic Plan

With a focus on responding to social changes and new challenges effectively and fulfilling our mission and values, we have developed a new three-year Strategic Plan (2023-2025) by reviewing our past achievements and exploring future opportunities. To integrate our strengths and in alignment with the relevant policies, the plan sets out four key Service Development Areas and four Organisational Development Strategies.

Through a set of well-defined development goals and strategic solutions, the plan will ensure that our services are closely aligned and evolve together with changes in the social environment. It also makes full use of our strengths and resources to support interdisciplinary, cross-functional and cross-sectoral collaborations and provide services that are forward-looking, sustainable, timely and fit for purpose. The four Service Development Areas include carer support, poverty alleviation, medical-social collaborations and mental health services.

Diverse Forms of Support to Alleviate Carer Stress

In recent years, the notion of carers’ well-being has gained significant traction. Putting carers of the elderly and disabled at the top of our agenda, we will leverage our extensive experience in providing core carer support services and tailor our diverse suite of offerings to carers’ needs, in order to relieve their stress and identify carers with invisible and special needs. Our proactive approach will ensure that carers receive the care and support they deserve.

The Mobile Outreach Van for Carers operates in the East Kowloon area, to engage with carers who have yet to discover or receive support and provide consultations and referral services.

Proposed services include a Mobile Outreach Van for Carers that will actively engage with carers in the community who have yet to discover or receive support that meets their needs. This initiative will provide carers with on-the-spot consultations and referral services for the early identification of issues and support for vulnerable and at-risk individuals. A peer support and interactive model will also be adopted to foster a carerfriendly culture and community.

We offered a diverse range of services to alleviate the stress and anxiety associated with caregiving.

We provide tutoring and extracurricular activities for children from low-income families to encourage their all-round development.

The “Together We Connect@Carer Inclusion Project” utilised horticultural therapy to help carers build resilience and mental strength, and to promote self-care while caring for others.

Promoting Self-Reliance to Improve the Lives of Those Living in Poverty

With our frontline staff frequently working with the residents of sub-divided units and eligible residents of transitional housing in Kwun Tong, the poorest district in Hong Kong according to statistics, poverty alleviation is a key priority in our service development. In the short term, we aim to address the economic needs of underprivileged families and improve their quality of life through tangible and immediate forms of support, such as material and financial assistance. In the medium to long term, the focus will shift to helping those in need develop essential life and vocational skills. Through diverse capacity-building activities such as skills training and work placements, we will empower disadvantaged individuals to take their future into their own hands and break the cycle of poverty.

We promote cross-sector collaborations to embed inclusivity and the spirit of care into the fabric of disadvantaged communities.

We also connect and collaborate with various sectors to provide learning and development opportunities for social vulnerable groups. This includes securing disability-friendly job positions and work experience for people with intellectual or other disabilities, and offering free health check-ups for underprivileged individuals with disabilities.

Medical-Social Collaborations for the Early Identification of Health Risks

Our Primary Health Care Services actively cooperate with various units, to establish a diverse medical-social service model for the early identification of health care needs among service users and members of the community. By integrating medical and social elements, we enhance the medical knowledge of our social workers to enable timely referrals and provide holistic care through a strategic focus on disease prevention. Another aspect of our services is digital management. We are exploring the possibility of developing an “Electronic Health Records Management Programme” to streamline our service appointments, facilitate data collection and integrate health data with medical intervention models. The goal is to ensure comprehensive and effective services, while providing a frame of reference for service planning.

Managed by registered pharmacists, our Diamond Hill Family Pharmacy offers professional dispensing services and health consultations as part of the local health care network.

Promoting Self-Care and Better Mental Health for All

As a key strategy to promote better mental health, we advocate for “self-care” by organising educational activities, forming community support networks and conducting joint research with other sectors. Our services are centred around exploring the relationship between a family and an individual’s mental health development through research on physical, mental, social and spiritual health indices, and by providing relevant recommendations and support for those in need. In addition, we provide skills training to our staff and adopt an evidence-based method to support vulnerable individuals within the community, with the goal of promoting self-care and fostering holistic health.

With a focus on family mental health, a diverse range of educational programmes and support services are arranged to improve public knowledge about physical, mental, social and spiritual well-being.

We actively reach out to members of the community for the early identification of health care needs.

We are dedicated to organising health seminars, workshops and other activities with various organisations to raise public awareness of individual and family health.

We promote the concepts of health through various educational activities and provide the corresponding support.

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To achieve sustainable development in the long term, we have set out to direct our resources in the directions outlined by our four key Organisational Development Strategies:

Human Resource Management – Review and update personnel management systems and measures to build a stable and professional workforce.

Talent Development – Enhance team capabilities, formulate succession plans, build internal cohesion and boost service competitiveness to meet the growing demand for high-quality services and management in our community.

Quality Management – Review and optimise existing systems and related training constantly, to improve management practices and comply with different levels of regulatory requirements and expectations from various stakeholders regarding our organisational governance and service quality.

Technology Applications and –Digitalisation Advance digitalisation, strengthen internal and external communication, streamline repetitive workflows and use data to improve our service planning and management practices.

Family-friendly community activities are organised to teach children about different emotions in a fun and engaging way.

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Bear Bear (our Mental Health Ambassador) and friends, educate the public on mental health issues.

service units and projects, providing multi-service throughout the territory

Total number of beneficiaries over

1,900,000

Liaising with various stakeholders to organise volunteering services benefiting people during the year

2,898

employees providing quality services

97.38%

satisfactory rate of service unit performance*

205,737

*Based on the result of 2023-2024 Customer Service KPI survey; “Satisfaction” included mostly satisfied / fully satisfied.

Highlights of the Year

2023

April

The Agency took over the operation of “GREEN@ HUNG HOM” from 1 st April at its new location on Wuhu Street, where it now provides recycling services to around 50 housing estates. Multiple Recycling Spots were also set up in the surrounding neighbourhoods to promote clean recycling and waste reduction.

June

Diamond Hill Family Pharmacy was established in June to offer high-quality pharmacy services as the hub of affordable primary health care for local residents. By setting up community pharmacies and expanding the coverage of primary health care services, our team of pharmacists and health care professionals worked together to develop referral mechanisms and a community-based model of preventive primary health care services focused on the patient’s physical and mental needs.

June

Supported by the Housing Bureau, our “ CRISSCROSS ” Social Housing Project welcomed the first residents of Shun Ting Terraced Home, Cheung Sha Wan, in June. The three housing projects in Tseung Kwan O later followed suit. The programme offers 1,211 residential units in total through those four projects, each overseen by a team of resident social workers and property managers to support the comprehensive needs of residents.

August

The Agency launched a two-year Pilot Project on Integrated Community Rehabilitation Centre with support from the Social Welfare Department’s Lotteries Fund, with the aim to provide people with severe disabilities who live at home and have intensive care needs and their carers with continuous community support that combines day care and home care services.

September

The Learning and Talent Development unit focused on enhancing staff members’ capabilities and providing training, was established in support of the goals outlined in our 2023-2025 Strategic Plan about staff capacity building and cultivating a learning culture.

November

To prevent accidents and unwanted incidents among elderly people who live alone and experience a lack of care and support, we participated in the Jockey Club “Reach to Bridge” Community Elderly Support Project and received a subvention of HK$10.8 million to support around 320 elderly people living alone in Kwun Tong every year for a total of 3.5 years. Through services such as early identification, timely assistance, referral services and home maintenance, the project aims to re-connect the elderly with their community and promote ageing in place.

December

The Agency was contracted by the Environmental Protection Department to operate our first “GREEN@COMMUNITY” stations – “GREEN@KWAI FONG” and “GREEN@TAI WO HAU” – in public housing estates, thereby expanding our environmental protection services to include Kwai Tsing District.

December 2024

The Mind Delight Memory and Cognitive Training Centre received a grant of around HK$10 million from the Hong Kong Jockey Club Charities Trust to launch a 3.5-year Jockey Club “Brain Health – Dementia Screening and Community Support Project”, which is aimed at providing early identification and diagnosis of dementia, as well as early interventions for 400 elderly people and 100 carers in Kwun Tong and Wong Tai Sin Districts every year.

March

Vital Employee Service Consultancy (Vital) received its second-ever Excellent Wellness Provider Award at the 2023/2024 HR Excellence Awards organised by the Hong Kong Institute of Human Resource Management. This recognition reaffirmed our dedication to promoting employees’ physical and mental well-being, building partnerships between businesses and social service organisations, and our influence and achievements in the HR industry.

March

An Internal Audit unit was set up on 1st March to review potential risks and the relevant controls in the financial, operational and compliance aspects of various departments and explore opportunities to improve our operational efficiency. It is run by staff members who are independent from our daily operations and management, in accordance with our approved annual audit plan.

Children and Family Services

Service Orientation

Last year, the number of cases processed by the Family Energizer (Integrated Family Service) increased by 9% compared to the previous year. Among them, 37% involved those seeking help for issues with family relationships; 24% needed help with economic, unemployment and housing issues; and 17% were related to emotional problems, indicating that our service users were facing significant pressure in their lives. In light of this, Children and Family Services reached out to the community proactively to identify and support families with hidden needs. Relaxing and fun activities were also organised to support the diverse needs of service users.

Service Highlights

Identifying and Supporting Individuals Affected by Family Issues through Outreach

Collaborating with Local Schools to Promote Parent Education

The Family Energizer has been running the “Stormy Days – Parents Support Scheme” parent support programme since 2021, aiming to improve the relationships between parents and their children who are going through the rebellious growth phase. In addition to organising seminars and parent support groups, we collaborated with four

Learn more about our Children and Family Services

local secondary schools and two local primary schools to strengthen parent-child communication and relationships, by educating parents on parenting concepts that are rooted in humanistic-existential theories. The service has now reached more than 1,200 beneficiaries.

Early Identification of High-Conflict Families through Outreach Activities

Last year, the police recorded 9.5% more cases of domestic violence compared to the previous year, which highlights the growing severity of this issue. To raise public awareness of the support services that are available, the Serene Court (Refuge Centre for Women) actively engaged with different stakeholders in the community to introduce our services and referral mechanisms and conducted outreach activities in Yuen Long, a district with a high prevalence of domestic violence, to provide early assessments and case consultations. Over the last year, we connected with more than 100 community members to provide timely identification and support for families at risk of domestic violence.

Encouraging Families to Play Together – Strengthening Family Bonds through Laughter

To help disadvantaged families from deprived backgrounds stay involved in society and improve their everyday lives, the Family Energizer chose “play” as this year’s theme, encouraging family members to play together as a simple, direct way of improving family interactions. Using games, sports, music and other activities, the team aimed to improve physical, mental and spiritual health in underprivileged families, thereby promoting family communication and enriching spousal and parent-child relationships.

Through collective art creation, parents reflected on and explored ways to improve parent-child relationships.

Art therapy gave parents an opportunity for self-discovery and personal growth.

Led by artists, a group of children and teenage volunteers created chalk art on the floor of the Tsui Ping Estate basketball court.

“Home-Cooked

The Family Energizer continued to cooperate with the Hong Kong and China Gas Company and co-organised the “Home-Cooked Love” programme last year. We reached out to underprivileged families in the community through a series of activities designed to promote parent-child communication and interaction, such as the “Memory Board Game Challenge” and a parent-child cookoff. The activities attracted a total of 177 participants, many of whom were fathers and grandfathers, who are usually less present in family life than their female counterparts, which underscored the importance of diversity in the activities we offer.

32 parent-child teams became the first to try out our original tabletop game “Family Delights – Brain Challenge” as they competed in a knockoutstyle competition and put their memories to the test in a heart-warming atmosphere.

Uniting Families with Dragon Boat Training

The Family Energizer organised Hong Kong’s first introductory dragon boat programme, designed for children aged 7-12 to nurture the next generation of dragon boat talent. Under the instruction of a coach, ten children learned how to paddle and trained to compete as a team in a sport that helps to foster their physical fitness, confidence and team spirit. Meanwhile, the parents pitched in with unwavering enthusiasm and support, cheering on the sidelines as their children trained diligently.

Parents teamed up with their children to whip up delicious dishes, practising communication and teamwork during the cook-off.

Despite it being his first time, a young participant confidently explained his dish to the judges in the company of his grandfather.

Members of the junior dragon boat team worked together and moved towards their goal in unison.

Members of the junior dragon boat team participated in a beach clean-up, collecting over 20 kilograms of waste.

Enhancing Marital Relationships through Activities

Parents are the pillars of a family, and a harmonious marital relationship lays the foundation for a nurturing environment in which children can grow, develop and prosper. To strengthen martial communication and interaction and to bring couples closer together, the Family Energizer launched the “Sleep Better Tonight” couples’ group. Led by social workers and professional instructors, the sessions allowed couples to find moments of relaxation in their busy schedules through couples’ stretching and learning to care about each other. This group has become a regular programme offered by the Family Energizer, recording a total of 53 participants and 223 attendances since its inception.

Enhancing Parent-Child Interaction through Play Therapy

Through its “Happy Fridays” activities, the Jockey Club Smart Family Link provided training in play therapy to more than 40 parents of children aged 6-12. This was followed by a series of four “Play Days”, where the parents had an opportunity to put their newfound skills to practice by playing chess and video games with their children. After each event, social workers reviewed their performance with the parents, and shared tips on how to better leverage play to strengthen their parent-child interactions and instil good values from a young age. The events were attended by 40 pairs of parents and children, with 272 attendances recorded in total.

Outlook

Parents learned different couples’ stretching exercises to show their care for each other and improve their physical and mental well-being.

Have you ever played hopscotch on this scale?

Underprivileged families struggling to make ends meet can be too preoccupied with the practicalities of everyday life to recognise the importance of issues such as parent education and improving marital relationships. Our Children and Family Services will continue to incorporate these elements into our activities and adopt a playful and diverse approach to create more unforgettable memories for families in need and establish a nurturing environment where children can grow happily.

Service Statistics 2023-2024

(as of 31st March 2024)

152

No. of sessions of children’s development programmes

No. of cases receiving support in family functioning 1,554

77

No. of sessions of family harmony programmes

183

No. of cases receiving domestic violence support

Youth and Education Services

Service Orientation

The aim of our Youth and Education Services is to explore the potential of children and adolescents from various angles and ensure that their strengths are recognised. Most importantly, we prioritise their wellbeing and encourage these young people to take on challenges with a positive outlook and thrive in the face of adversity.

Service Highlights

Raising Awareness on Gender Issues

Learn more about our Youth and Education Services

As society progresses, gender equality has become an issue of increasing public concern. In the summer of 2023, Youth Leap launched the “Youth Laboratory”, a group focused on the issue of gender equality in diverse communities. By visiting service units and workshops for different gender groups, young people were encouraged to explore their inner selves and to discover their relationship with this issue. The programme attracted a total of 163 attendees, most of whom were secondary school and university students. After the visits, the participants created a short film exploring the theme of “Be yourself”, to show the public how gender issues had inspired them to embrace their true selves and to confront adversities in life with greater resilience.

Our youth participants shared what they had learned and achieved from the programme with members of the public during the “Be Yourself” short film screening in mid-December.

Parent and Child Support on Transitioning to Primary School

Transitioning to primary school is a significant milestone for every student. In April 2023, our Youth Service introduced a two-year programme called “Stride Across Family – Family Supportive Scheme for Children in Transition”, with support from the Advisory Committee on Mental Health. The aim of this programme is to help children completing kindergarten and their family members cope with the pressure associated with transitioning to primary school.

A series of adaptation activities, including parent talks, child group sessions and parent-child activities, were organised to help parents and children better adapt to the transition to primary school. A total of 300 parents and students attended the programme in its first year. During the talks and group sessions, the parents gained valuable insights into the emotional, social and learning challenges their children might face and learned positive parenting techniques to help prepare their children for their new phase of life. Some of them expressed their satisfaction with the programme and acknowledged its effectiveness in relieving the stress their families were experiencing during the transition, while enhancing their parenting skills.

During group activities, upper kindergarten students learned about the differences in learning approaches between kindergarten and primary school.

participants focused on conducting interviews for their short film.

and enjoy

Raising Stakeholders’ Awareness of Adolescents’ Mental Health

Our Youth Services placed adolescents’ mental health front and centre. We invited ten schools with in-house social workers, to two community partners roundtable meetings in order to reach a shared understanding of the strategies for tackling mental health issues among students and develop a relationship rooted in mutual trust and collaboration with our school partners. The response was overwhelmingly supportive, with the meetings being attended by a total of 25 school representatives. These exchanges established a future direction for developing youth services to support adolescent mental health.

Our youth

The teachers introduced the primary school campus to upper kindergarten students.

Parents learned how to interact

special moments with their children.

The teachers attending the meeting took heed of the future direction of the CFSC’s mental health services for youth.

Responding to the Special Educational Needs of Young Children

With a rising number of students with Special Educational Needs (SEN), especially those with difficulty in emotional regulation and attention deficit issues, the Jackie Chan Whole Person Development Centre launched a range of special courses led by social workers and special needs teachers such as “EQ and Attention Training Classes” and “EQ and Self-Care Classes” in 2023-2024. The goal was to provide children in need with after-school support and training and ease the pressure experienced by parents. The courses attracted a total of 510 attendances last year. The participating parents noted significant improvements in their children’s emotional regulation and behaviours, while expressing satisfaction with the courses.

Toys can support the development of children’s gross and fine motor skills and encourage their imagination.

Saying “No” to School Bullying

Bullying in schools is another imperative issue in society. Youth Services continued to run a programme called “Stop Bullying, Step Forward, We Need YOU!” with renewed funding support from the Community Chest of Hong Kong, and explored the issue of bullying with secondary school students and teachers. Apart from offering classroom workshops and group services for students who had experienced bullying, we were using art as an intervention method to help these students navigate complex subjects, in alignment with the service concept of our unit. We also adopted drama education to bring the teachers and students into a safe fictional world, where they had the chance to learn how to tackle a bullying event that they had witnessed or experienced. Over the last year, the programme has recorded a total of 14,881 attendances and has been positively received by both teachers and students.

Everyone was lining up and having fun together.

Students were invited to the stage to demonstrate what they would do if they were the main characters in the drama.

Preserving the Virtues and Beauty of Chinese Heritage

To cultivate an understanding and appreciation for Chinese culture from a young age, we organised a series of cultural experiences at the three kindergartens operated by the CFSC, with the aim of familiarising children with various aspects of Chinese culture and celebrating traditional Chinese virtues and beauty. Apart from designing learning activities related to Chinese culture and encouraging children to keep discovering this area, we organised the Chinese Culture Week in the lead up to the Lunar New Year, in order to immerse children in the traditional Chinese culture and guide them to learn about traditional festivals, food, art, architecture and sports by drawing associations with their own experiences. By learning about current news events and others’ experiences, they also gained a basic understanding of China’s development and achievements and began to develop a sense of national identity, belonging and pride in their country.

Outlook

In 2024-2025, our Youth and Education Services will continue to focus on the emotional health and special educational needs (SEN) of children and adolescents. We aim to improve our professional services by thinking innovatively and seeking opportunities for growth, in response to the rapidly changing social landscape.

1,087

No. of youths counselled

No. of sessions of community involvement and services 463

5,781

Attendance of consultation services

No. of sessions of social, sports, and art skills development programmes 324

Attendance of continuing education programmes for children and youth 3,815

1,735

No. of sessions of youth development programmes

No. of students receiving early childhood education 317

Students learned about traditional Chinese culture by decorating the school with their handwritten fai chuns.

The face-changing artist gave an arresting performance by switching between multiple sets of facial make-up instantly.

Elderly Care Services

Service Orientation

We continue to provide the elderly with comprehensive support and multi-disciplinary care, in order to help them enjoy their golden years with peace of mind. With our diversified interventions and activities, we aim to encourage the elderly to stay active and involved in various aspects of daily living, while enhancing their independence and quality of life. In addition, we actively explore various resources and methods that can give carers the support they need to reduce their stress.

Service Highlights

Assisting Elderly People Living Alone in the Community

To protect elderly people living alone in the community from accidents and unwanted incidents due to a lack of care and support, we participated in the Jockey Club “Reach to Bridge” Community Elderly Support Project. With a subvention of HK$10.8 million for a period of 3.5 years, we are set to provide help for 320 elders living alone in the Kwun Tong community per year. We provide services such as the early identification of cases, timely assistance, referral services and home maintenance to re-connect the elderly with the community and facilitate home safety among them.

A community performance and exhibition titled “Painting My Heart” was held, allowing elderly people living alone to express their inner thoughts through sand paintings. With the support of HK$100,000 from Sunlight REIT, it raised awareness of the community and appealed to the concerns of this group of elders.

Elderly people taught children how to draw on the sand during a community event, which was aimed at increasing awareness of the problems relating to elderly people living alone.

Supporting Carers

To provide tangible support to carers in need in Kwun Tong and Wong Tai Sin, we secured financial support for three major projects last year, including a three-year grant of HK$3.21 million from the Community Investment and Inclusion Fund for the “Moments of Carer-friendly Community” project, as well as a three-year grant of HK$6.4 million from the Ronald and Rita McAulay Foundation for “Emergency Assistance and Comprehensive Bridging Services to Elderly Carers to Support Frail Elderly at Home (Kowloon East)” and a two-year grant of HK$2 million from the Vera Ruttonjee Desai Charitable Fund via HSBC for the “Support U – Home Respite Support Project (Kowloon East)”. These projects are set to fill an existing gap in social services by providing home-based respite services and emergency assistance measures such as crisis intervention counselling, meal deliveries and medical escorts, which will benefit more than 1,000 carers each year.

Supporting Elders with Dementia through Innovation

To promote the early identification and treatment of dementia among the elderly in the community, the Mind Delight Memory and Cognitive Training Centre has kickstarted a 3.5-year project titled the “Brain Health – Dementia Screening and Community Support Project”, with a grant of around HK$10 million from The Hong Kong Jockey Club Charities Trust. The project provides early identification, early diagnoses and early intervention for 400 elders and 100 carers in Kwun Tong and Wong Tai Sin Districts every year, in an effort to slow the progression of the condition and maintain the patients’ quality of life.

The “Together Market” allowed the elderly to spend a relaxing afternoon with their carers and helps relieve the stress of caregiving.

The community event allowed elderly people living alone to express their inner thoughts through sand paintings.

After being awarded the Champion for Change Award (2022-2023) by the Hong Kong Social Workers Association and Keswick Foundation Limited in 2022, the Centre’s “Mind Delight Online Store” initiative also received the Impact Award and a grant of HK$100,000 in 2023. The “Mind Delight Online Store” is an online platform that partners with community volunteers to sell appealing products handmade by elders with dementia. The goal of the initiative is to raise awareness about the condition and help eliminate discrimination by showcasing the capabilities of elders with dementia.

The “Mind Delight Online Store” team believes that even if elders have dementia, there are more things they can do than one might imagine.

Bridging Rehabilitation with Long-Term Care Services

To address the shortage of discharge support services in Wong Tai Sin District, the Lively Elderly Day Training Centre launched a one-year programme called the “Welcome Back – New Normal Post-Discharged Support Programme”, supported by the HSBC HK Community Partnership Programme with a sum of HK$580,000. The programme provides seamless rehabilitation support to a total of 470 newly-discharged elders, helping them transition smoothly into long-term care services.

We provide centre-or home-based rehabilitation exercise services for the elderly.

Practising Empowerment in Care through Diverse Activities

We continue to practice the spirit of Empowerment in Care and aim to strengthen the mobility and involvement of the elderly in daily activities through various exercises, training and activities. With our Day Care Centres for the Elderly, we are committed to empowering the elderly to live independently through various means, such as by involving them in the daily operations of the centres, in an effort to foster a sense of belonging. The Centres also partnered with the Residential Care Homes for the Elderly to organise a “Hong Kong Attractions Walk”, where the elderly were invited to take big strides and exercise their lower limbs while watching videos of famous landmarks around Hong Kong. This helped them not only increase the muscle strength in their lower limbs, but also develop a habit of exercising regularly. A series of ADL training sessions incorporating the concepts of gamification into rehabilitation were also designed to improve the participants’ muscular endurance, flexibility and self-care abilities, thus achieving Empowerment in Care.

The “Hong Kong Attractions Walk” used a series of short videos to invite the elderly to appreciate flower shows from a different perspective.

Fighting For 120: A New Perspective on Ageing – Living Longer in Better Health and with Fewer Disabilities

Last year, we hosted a seminar and invited Professor David Sinclair from Harvard Medical School’s Department of Genetics as well as Mr. Lin Jin-li, Honorary Chairman of the Taiwan Self-Supporting Care Professional Development Association and the pioneer of Long-Term Care 2.0 in Taiwan, to be the keynote speakers. A total of 278 participants joined us in exploring the secrets in slowing ageing, understanding the Empowerment in Care model of elderly care and discussing how to improve quality of life in the later years by extending the disability-free life expectancy. The seminar also featured a panel discussion with Professor Terry Lum Yat-sang, the Henry G. Leong Professor of Social Work and Social Administration at the University of Hong Kong, and Mr. Chua Hoi-wai, Chief Executive of the Hong Kong Council of Social Service, who delved into the topics under discussion and offered valuable insights, by taking into account the practical reality in Hong Kong.

Daily necessities were transformed into fun games to make exercise more enjoyable for the elderly. During the “Fighting For

120: A New Perspective on Ageing” seminar, experts and scholars worldwide discussed the secrets to prolonging a disability-free life expectancy.

Professional and academic experts in Hong Kong shared tips on combating ageing with participants at the seminar.

Enhancing Mobility and Self-Care Abilities

We launched a series of long-term programmes and activities aimed at improving the mobility and self-care abilities of our service users. They included a four-month Mölkky tournament featuring 21 competitions among 10 teams of 134 elderly athletes from our different service units. After a period of intensive training, the team from our Kwun Tong Home Care and Support Services for Elderly Persons with Mild Impairment was crowned as champion in the final.

During the event, an impact evaluation study was conducted in conjunction with the Department of Rehabilitation Sciences of The Hong Kong Polytechnic University, and it was found that participating in the Mölkky training and competitions led to a significant improvement in the elderly athletes’ cardiovascular endurance, lower-limb muscle strength and muscular endurance, as well as their cognitive functions such as attention and reaction, when the pre- and post-test results were compared.

A House Chore Olympics was also organised to encourage participation in daily self-care training through a series of competitions, which engaged 146 elderly participants from 17 Elderly Care Services units. The event proved to be highly effective in motivating the participants to participate in training and, as a result, improving their ability to take care of themselves in daily life.

The elderly athletes were engaged in a decisive moment during the Mölkky tournament.

Household chores were transformed into fun competitions to get the elderly active and moving together.

To further promote the concept of self-care among elderly members of the community, we received additional funding of HK$700,000 from the Simon K.Y. Lee Foundation to extend the “Project GrandMove” programme for a period of one year. The programme was led by elderly fitness coaches, who designed and validated effective exercise courses in collaboration with the University of Hong Kong. A total of 13 classes were arranged for 130 elders from the East Kowloon area over a period of four months.

Outlook

Moving forward, enhancing mobility and promoting independence among the elderly will continue to be the key focal points of our work. Apart from strengthening evidence-based interventions through related research, we are also looking to extend our collaboration with the United Christian Hospital and continue the “Breathing Resilience –COPD Home Based Rehabilitation Project” for another year, with the aim to reduce hospital readmissions by providing home-based rehabilitation for elderly patients with chronic obstructive pulmonary disease. To align with the CFSC’s strategic plan for supporting carers, we will spare no effort in responding to the issue of stress and the urgent needs of carers, and will reach out to carers who are less inclined to seek help, in order to ensure that they get the support that they require. Our team at Wong Tai Sin Home Care Services will also develop “end-oflife care” to improve awareness and preparedness among the elderly and their family members, and plans have been put in place to establish a systematic “end-of-life care” service model internally.

Service Statistics 2023-2024 (as of 31st March 2024)

250

No. of elderly people receiving residential care services

5,044

No. of elderly people receiving community care services

363

No. of community connection events for the elderly

289,829

No. of homedelivered meals

40,424

No. of rehabilitation training sessions

100,792

No. of hours of care and nursing services

With funding support from the Simon K.Y. Lee Foundation, the “Project GrandMove” programme offered a four-month course to 130 elderly people in Kowloon East.

Services for People with Disabilities

Service Orientation

Our Services for People With Disabilities continue to uphold the values and culture of C.A.R.E. (Community Service, Ageing, Residential Service and Engagement) and provide human-centred and holistic support and care services for people with disabilities, including physical, intellectual and other forms of disabilities, and their carers through interdisciplinary and district-based collaborations. We are committed to building a caring community and responding to the service needs, and we seek to cultivate a caring spirit that radiates throughout and beyond our residential care homes.

Service Highlights

Renewed Service Model to Respond to Community Needs

Learn more about our Services for People with Disabilities

In August 2023, CFSC launched a two-year Pilot Project on Integrated Community Rehabilitation Centre (ICRC) with support from the Social Welfare Department’s Lotteries Fund. The aim of the project is to provide a continuum of a coherent, flexible blend of day care and home care services for people with disabilities who live at home and have intensive care needs, while also supporting their carers.

The ICRC adopts the International Classification of Functioning, Disability and Health (ICF) framework to establish a comprehensive framework comprised of rehabilitation objectives, interventions, assessments and evaluations. It is committed to engaging the service users in formulating personalised rehabilitation plans, while providing humancentred, one-stop community support services by working with interdisciplinary teams and embracing advanced rehabilitation equipment and technologies. From 1st August 2023 to 31st March 2024, the total number of service users is 4,494.

Embracing Gerontechnology to Support the Needs of Elderly Residents

Dick Chi Day Activity Centre Cum Hostel has been serving people with severe intellectual disabilities for 26 years. Among the 50 residents, 36 have been using the service since its inception, while half of the residents are 50 years old or above, and 82% are over 40 years old. To support our elderly residents, especially for those are experiencing a loss of muscle strength, we work closely with professionals from different disciplines and take advantage of developments in gerontechnology to enhance our service offerings. In addition, our 36-month pilot project on one-stop services for ageing service users of the Hostel for Severely Mentally Handicapped Persons (HSMH) and the Hostel for Moderately Mentally Handicapped Persons (HMMH) is underway, with the goal of improving quality of life for elderly residents and allowing them to age in a familiar place.

Everjoy – Home Care Service for Persons with Severe Disabilities makes use of portable medical imaging equipment to provide 103 elderly service users and 70 carers with door-to-door screening services for medical conditions that have traditionally been expensive to treat, such as pulmonary, hepatic and renal diseases. The goal is to promote early detection and to enable the early management of chronic diseases at home.

Gerontechnology techniques and related equipment were used to make everyday caregiving tasks easier at our hostels.

Through daily enjoyable training sessions and activities, our staff helped the service users maintain their physical condition and slow down the decline of their physical abilities.

Residents received age-suitable muscle training to help regain their balance, improve their muscle strength and prevent falls.

Portable medical imaging equipment was used to provide service users and their carers with door-to-door screening services for diseases that are usually costly to treat, promoting the early detection and management of chronic diseases.

Combining Physical Activity with Horticulture to Support the Physical and Mental Health of Carers

Together We Connect@Carer Inclusion Project

In June 2023, Cheerful Place – District Support Centre for Persons with Disabilities (Kwun Tong East) launched the two-year “Together We Connect@Carer Inclusion Project” with support from the HKEX Foundation. The project offers horticultural therapy experiences to carers. By contemplating the relationship between plants and life, carers are invited to rethink their opinions on the value of life and embark on a mentally stimulating journey to build resilience, mental strength, and mutual support for one another. As of March 2024, more than 100 sessions were held, benefitting nearly 50 carers and reaching more than 700 members of the community.

with disabilities and carers worked together to organise the “Together We Connect@Carer Inclusion Market”, a large-scale carerinclusive market designed to raise public awareness about the needs of carers.

Nordic Walking Classes to Support Carers One Step at a Time

In 2023, a carer support group focused on Nordic walking was successfully piloted by Cheerful Place. Carers learned the history of Nordic walking and walking techniques, such as coordinated movement and fullbody muscle movement, at the centre before putting these techniques into practice in an open outdoor space, thereby reaping the benefits of aerobic exercise. The campaign was well-received, with participants reporting improved physical strength and other benefits including having more energy to take care of their children and getting to know fellow carers.

“Know. Your True Self” – A Carer Emotional Support Programme

In April 2023, we introduced “Know. Your True Self”, a two-year carer emotional support scheme funded by the Health Bureau. The programme involves providing training workshops for carers, as well as a range of stress-relieving and therapeutic activities and a carer support group. It utilises TTI-DISC, an international professional assessment, as a behavioural analysis tool to help carers better understand themselves and cope with their emotions.

A variety of workshops were organised to help carers reclaim their “me time”, unleash their potential and build a network of mutual help.

of people with disabilities stretched their legs and unwound outside by practicing Nordic walking techniques.

Carers looked within themselves with the help of picture cards and exchanged their discoveries to support one another.

People

Carers

Participating in the “Special Scheme to Import Care Workers for Residential Care Homes” to Ease the Labour Shortage

As a hostel providing a high level of care for people with disabilities, Sheung Seen House applied to enter the “Special Scheme to Import Care Workers for Residential Care Homes” offered by the Social Welfare Department in 2023 to secure its frontline workforce. In December 2023, a total of seven care workers joined the care team under this scheme. In addition to preservice training, they also participated in retreats and team-building activities, learning to improve the quality of their care alongside their local peers.

Outlook

Looking forward, a new supported hostel for people with disabilities named Sheung Kin House is set to open in LOHAS Park, Tseung Kwan O, in 2025. Fully funded by the Social Welfare Department, the hostel will provide 31 residential places. In the coming year, our interdisciplinary team will make better use of resources and will collaborate closely on the themes of Sport, Horticultural Therapy, Innovative Technology, Networking and Enlightening Health and Wellness. By working in alignment with these priorities, we aim to build an inclusive society in which people with disabilities can fulfil their potential and live healthy and happy lives.

Service

Statistics 2023-2024 (as of 31st March 2024)

1,432

No. of cases of residential services for people with disabilities

66,456

Programme hours of potential development and life enrichment activities

40,865

Service hours of therapeutic sessions

No. of cases of people with disabilities integrated into the community 2,500

62,642

Service hours of nursing care and health awareness programmes

5,303

1,340

No. of carer members

Programme hours of self-help and mutual aid facilitation for family members

The participating carers gave positive feedback during the mid-term sharing session of the programme.

Care workers received pre-service training as part of the “Special Scheme to Import Care Workers for Residential Care Homes”.

Mental Health Services

Service Orientation

Our Mental Health Services have continued to adopt a strengthsbased approach and provide diverse innovative and evidence-based professional services for people of all ages in the community. We strive to work with various stakeholders to build a mental healthfriendly society. To address new service needs, a higher priority has been given to the holistic wellbeing and rehabilitation engagement of our service users. Through preventive education and the promotion of mental health, as well as interdisciplinary collaborations to promote physical and mental wellbeing of members of the public, we ensure they can live healthy, happy, harmonious and hopeful lives.

Service Highlights

Learn more about our Mental Health Services

Connecting Community Stakeholders and Establishing a Cross-Sector Collaboration Platform to Promote Mental Health

To raise public awareness of mental health issues and help members of the public better understand communitybased mental health services, Wellness Zone – Integrated Community Centre for Mental Wellness held an open day event from 8th to 9th March 2024, during which 18 guests, including District Council members and partners from the Care Teams, social welfare organisations and partner organisations were invited to visit our centre, where a guided tour was organised to show them the scope and features of our services. This event facilitated mutual exchanges and collaborations to advance the development of mental health services and fulfil the community’s needs. Various booth activities, a stress relief experience workshop and a “Human Library” sharing session were also attended by more than 200 community members. These experiences helped them understand the importance of mental health, promoted their understanding and acceptance of individuals undergoing mental health recovery, and contributed to building a more caring and inclusive society.

During Wellness Zone’s

Different stakeholders and partners were invited to exchange ideas on how to promote mental health in the community at Wellness Zone during its open day.

Caregiver’s Bakery: Supporting the Mental Health of Carers

visitors

Being a carer can be a 24/7 job, spending such a significant amount of time focusing on other people that they may easily overlook their own emotional needs, ultimately falling victim to emotional distress when stress builds up over time. To better support their mental health needs, we organised a special campaign with the theme of a “Caregiver’s Bakery”, to encourage carers to pay closer attention to their own emotional needs.

Finding the time to attend the activities in person can be a struggle for most carers. Hence, the “Caregiver’s Bakery” made use of Facebook and Instagram posts to connect with carers and provide them with information on self-care, in order to ensure that they feel cared for, understood and supported. Self-care kits containing a series of “self-care challenges” were also mailed to carers in November 2023, in order to share simple tips for stress relief and remind them to look after themselves with the use of emotionally-soothing items and QR prompt cards.

A “Hope Market” was also held during Wellness Zone’s open day, showcasing the handcrafted creations of individuals in recovery, while allowing more people to understand their stories and abilities.

open day,

expressed and released their emotions in an artistic way through alcoholic ink painting.

“Caregiver’s Bakery”: Bear Bear (Bear Your Mind) is transformed into a baker and offers various online and offline activities to support individuals in their caregiving journey.

In addition, we organised three online seminars where a person in recovery, a clinical psychologist and a professional organiser were invited to each share their valuable expertise and techniques for staying organised, both in life and emotionally. An activity designed for couples was also held during the Lantern Festival for parent carers, who benefitted from the on-site childcare services and enjoyed quality time together away from the stress of caregiving. This allowed them to strengthen their bond and rebuild intimacy, while gaining strength from each other’s company. Through a series of activities, we served a total of 683 participants.

support for each other.

Promoting and Building a Mental Health-Friendly Community through Innovative and Diverse Efforts

Our Mental Health Services have been dedicated to exploring different creative ideas that can make mental health information more accessible, approachable and easily accepted by the general public. Over the past year, our Mental Health Ambassador, Bear Bear (Bear Your Mind), regularly shared mental health information on social media and teamed up with the Store of Happiness – The Mobile Van for Publicity Service on Mental Wellness to raise mental health awareness and promote the acceptance of persons in recovery by offering quick mental health tests and setting up booths for emotional health education and exhibitions at various locations. We will continue to collaborate with a variety of local stakeholders to promote a happier community that brings people closer together.

A mental health webpage featuring Bear Bear (Bear Your Mind) and friends is now live, and more mental health information and resources will be coming soon.

Bear Your Mind and the Store of Happiness also participated in the “World Mental Health Day” Seminar and Mental Health Expo. During the event, we exchanged insights with other social welfare organisations and industry professionals, while advocating for the use of creative media and technology to make mental health education, emotional health assessments and interactive workshops available to the public.

During the Lantern Festival-themed couples’ activity, husbands gave their wives roses and thoughtful cards as tokens of gratitude to strengthen their bond and

Our team and Bear Your Mind were also invited by UBS to attend the “ECO & Wellness Fair 2023”, where we had the opportunity to share mental health information with hundreds of UBS employees and to encourage working professionals to take care of their health in a holistic manner. The event also featured an exhibition of various hand-crafted accessories made by people in mental health recovery, showcasing their capabilities to a wider audience.

In the coming year, we will continue to collaborate with different community stakeholders to provide comprehensive, people-centred and high-quality services to meet the needs of our service users during various stages of life. In this regard, we have identified four service directions:

1. Utilise diverse and innovative approaches to continue to promote mental health in the community and contribute to building a mental health-friendly environment.

2. Leverage evidence-based interventions to help service users organise their life experiences and rebuild ideal and meaningful lives.

3. Focus on the emotional needs of carers and provide comprehensive support to help them stay in good physical and mental health, while enhancing the quality of care.

4. Offer one-stop support services for children and young people struggling with emotional difficulties, so that they can learn how to accept and manage negative emotions, practice self-care and build a strong enough psychological resilience to cope with the challenges of life.

Service Statistics 2023-2024 (as of 31st March 2024)

107

No. of cases of ex-mentally ill persons using residential services

43,865

No. of people who attended mental health education and promotion programmes

12,424

Service hours of the recovery programmes

131

No. of cases of children and adolescents receiving mental health interventions

235

No. of cases of carers receiving mental health interventions

8,050

Counselling hours of the recovery facilitation services

1,263

No. of cases of ex-mentally ill persons receiving support for community integration

303

No. of cases of elderly people receiving mental health interventions

Active Ageing Services

Service Orientation

Over the past three years, various factors have heavily impacted the physical wellbeing and everyday lives of the elderly. Many have experienced a near halt in their social lives, causing mental strain as a result of staying home and avoiding contact with the outside world, including their family members. As we stepped into 2023, our two District Elderly Community Centres (DECCs) prepared for a return to normal life by accelerating service renewals and enhancing the diversity of our elderly services. Both DECCs have chosen “homecoming” as the theme of this year to signify our commitment to working alongside the elderly and their carers, rebuilding a sense of care, and welcoming service users back into the community and their “second home” at the centres, where a fulfilling life awaits them.

Service Highlights

Rebuilding a Sense of Care

Online services have always been a top priority for the DECCs. We are committed to accelerating the utilisation of gerontechnology, in hope of helping the elderly stay connected with the outside world despite environmental and time constraints. Technological advancements have brought great pleasure to the elderly, but have also widened the digital divide, causing some elderly people, especially those who are less tech-savvy, to struggle to catch up. Therefore, the DECCs launched the “Jockey Club Tablet Support Programme” to promote gerontechnology education, recording a total of 7,426 attendances.

Learn more about our Active Ageing Services

500 tablets were distributed to the participants, who were taught the basic techniques for using them.

Supported by the Opportunities for the Elderly Project of the Social Welfare Department, a programme named “Small Joys, Good Life” was held, which was aimed at fostering happiness through art and exposure to nature while empowering the participants to navigate changes and challenges in the lives with a positive outlook. Additionally, to encourage face-to-face interactions, the DECCs launched a campaign called “Fun Wednesdays”, where service members are encouraged to visit the centres to participate in fun tabletop games every Wednesday, which create a lively and joyful atmosphere.

As a key part of our new focus on developing care programmes specifically for men this year, the DECCs formed the “Men’s Hub”, a gathering place for weekly meetups among male members of the elderly community. The participants gained exposure to new experiences and strengthened their support system by engaging in a diverse range of activities such as darts and tabletop games with members of the same sex. The hub has continued to grow over the past year, attracting a total of 510 participants across various sessions.

Different online leisure classes were offered monthly to enable lifelong learning and provide entertainment through online platforms.

Forest bathing sessions were held as part of the “Small Joys, Good Life” programme to promote wellness and happiness through connecting with nature.

The “Men’s Hub” provides a gathering place for male members of the elderly community, and uses diverse activities to immerse them in new experiences, strengthen their support network and enhance their sense of belonging to the DECCs.

Furthermore, the DECCs are encouraging the elderly and their carers to cherish the present, embrace optimism and plan for the future through the “Letting Go of Burdens” life education series. By setting up a “Life and Death for an Infinite Time!” interactive station, the programme allowed participants to share and discuss their worries about the future. They created a comic book titled “Searching for The Secret to Happiness at the End of Life”, in which they explored the mysteries of embracing death and finding happiness at the end of life.

An exhibition and a seminar were held under the theme of “Letting Go of Burden: Embrace Death with a Smile” to draw the programme to an end.

and

Happy Homecoming

“Homecoming” is a concept that encapsulates our vision for the DECCs to be a “second home” for the elderly and their carers, as well as a powerful support network that will come to mind when they are in need. We are always mindful of the needs of the elderly and the changes they are going through. Our goal is to provide the elderly and their carers with targeted services that integrate them back into the community.

A recognition ceremony was held to honour the elderly for their active participation in art and community engagement activities.

Learn more about the “Searching for The Secret to Happiness at the End of Life” comic book.

To increase community engagement among our service members this year, we collaborated with the Hang Seng University of Hong Kong (HSUHK) to organise the “University Experience Tour”, where participants spent a day as university students attending classes and dining in the campus cafeteria. This gave the elderly an opportunity to be immersed in the vibrant campus atmosphere, while engaging in diverse learning experiences and making friends with actual students. It also allowed them to connect with student volunteers, who took on the role of group facilitators by guiding small groups of participants through different hands-on experiences, in an effort to promote intergenerational harmony through interaction and mutual learning.

The elderly formed close bonds with the student volunteers from HSUHK, achieving intergenerational harmony through interaction and mutual learning.

Staying optimistic

hopeful is the secret to finding happiness at the end of life.

As part of our support for carer, we held a film sharing event called “Love More, Stress Less” under the Social Welfare Department’s community-based initiative this year, introducing our latest carer support services to over 250 carers. The aim was not only to create a stronger support network for carers, but also to champion the importance of love, empathy, mutual respect and communication, in order to lift their spirits.

The elderly and their carers experience stress to different degrees and for different reasons. While illness and declining physical functions are a common stressor for the elderly, their carers can be overwhelmed by the burden of caregiving and challenges in their daily lives. To encourage and facilitate community engagement among the frail elderly and their carers, a special charter bus tour was organised in February for a relaxing day out to the Tsing Ma Bridge and the Lantern Festival in Tsim Sha Tsui. The purpose was to remind the elderly and their carers of the support available at the DECCs, and to acknowledge that life is a shared journey instead of a lonely path.

We have chosen “homecoming” to be this year’s theme to symbolise our goal of promoting community reintegration. After a year of dedicated work, we have seen the elderly and their carers make progress on re-entering community life at various paces. Looking forward, the DECCs will seize opportunities to provide the elderly and their carers with a platform to establish connections with one another and their surroundings, thus forming a healthy interactive network with their family members, neighbourhoods, communities and society.

Chronic pain is one of the main reasons that many elders avoid going out. This year, a series of activities was organised under the Jockey Club “Confront Pain with Ease” Project to raise awareness and educate the elderly on the importance of pain self-management, as well as the causes of chronic pain, joint care and various painrelief exercises. In collaboration with other neighbourhood elderly centres in the region, the programme provided holistic support to those suffering from chronic pain, helping them reintegrate into community life and reverse the loss in their quality of life as a result of pain. The programme recorded a total of 6,834 attendances.

No. of members of District Elderly Community Centres 3,721

760

No. of elderly people receiving counselling services

982

No. of carer members

182,710

Attendance of active ageing activities

18,100

No. of recipients of networking support services provided by volunteers

2,199

No. of cases of socially isolated elders and elderly couples

160

No. of collaborating partners

Film director Ms. Eda Wong and three fellow carers shared messages of positivity during the “Love More, Stress Less” film sharing session.

60 participants experienced the benefits of exercise as a form of pain relief during a fun fair organised by the “Jockey Club Confront Pain with Ease Project”.

We joined forces with the “Elderly Healthcare Foundation” to organise the “Free Medical Consultation Day in Shun On District Elderly Community Centre”, where we provided more than 400 free clinic sessions to more than 200 local elderly in need.

Primary Health Care Services

Service Orientation

Our Primary Health Care Services serve an active role in raising public health awareness and helping people live in a healthier way. Our goal is to cooperate and engage with different community stakeholders, in an effort to provide people-centred preventive health care services and build a healthier community.

Service Highlights

Diamond Hill Family Pharmacy: Comprehensive Support for Health Needs

Diamond Hill Family Pharmacy, established in June 2023, is the first point of contact for individuals to access health care services in the community. Our dedicated team of registered pharmacists goes beyond their duty to dispense prescription medications and offer over-the-counter drugs and health products, by providing free consultation services and treatments for minor ailments, in an effort to prioritise the holistic wellbeing of patients. We also refer cases to other health care professionals whenever necessary after a risk assessment, in order to connect patients with the health care services available in the area and promote the health and wellbeing of members of the community.

As society grapples with an ageing population and the rising prevalence of chronic diseases, Diamond Hill Family Pharmacy and our team of registered pharmacists are playing a vital role in establishing long-term relationships with patients. In developing community pharmacies and expanding primary health care services, our pharmacists collaborate with doctors, nurses, dentists, dieticians, physiotherapists and other health care professionals to establish a coordinated community-centred system of preventive primary health care and referral services that are focused on the patients’ holistic wellbeing and cater to the actual needs of the community.

15 health education talks and events were organised by Diamond Hill Family Pharmacy throughout the year, covering topics such as gastrointestinal health, managing allergic rhinitis and skincare, in order to enhance public awareness of our pharmacy services and provide medication knowledge.

Free Smoking Cessation Service

In April 2023, CFSC began offering a two-year programme of free smoking cessation services with a subvention from the Department of Health. After initial assessments, eligible smokers will be provided with face-to-face consultations and quit-smoking medicines (nicotine replacement therapy) at the smoking cessation centres. Alternatively, they can kickstart their quit journey at home through postal deliveries of the necessary medications, followed by regular telephone calls to keep track of their progress and facilitate the process.

Within the first year of service operations, the rate of self-reported 7-day tobacco abstinence on the 26th week was around 21% of the participants, whereas the confirmed abstinence rate was 13%. This demonstrates that, in addition to the power of determination, professional smoking cessation services can help to improve the success rate of those who wish to quit smoking.

Diamond Hill Family Pharmacy is now in service.

Diamond Hill Family Pharmacy is equipped to provide physical assessments and offers personalised medication consultations with pharmacists.

Outreach sessions and publicity activities were conducted at public housing estates to enrol smokers to join our smoking cessation programme.

Health Coaching for Working Adults

Our Primary Health Care Services were recognised by the Hong Kong Council on Smoking and Health for our efforts in promoting a smoke-free community.

A good lifestyle is the best medicine – this is the ethos that underpins the work we do as part of the “Jockey Club WeWATCH Healthy Lifestyle Project”. The project focuses on preventing chronic diseases among adults aged 35 to 59, a vulnerable age group consisting mainly of busy, working adults who generally focus little time on managing their health, in Sha Tin and Kwun Tong Districts. Personal guidance from health management coaches and smartwatches are used as aids to improve the lifestyles of busy individuals, thus preventing or delaying the onset of chronic diseases.

Over the course of six months, the participants received personalised guidance from a health management coach with the help of 24/7 electronic health tracking. Of the 14,958 working adults that participated in the project, 98% showed an improvement in the knowledge and skills associated with the self-management of health. Among them, 97% successfully implemented and maintained at least one healthy lifestyle change after six months. Most encouragingly, during the physical assessments, 93% displayed substantial improvements in at least one of the health indicators, such as blood pressure, blood sugar, body fat and body weight.

Health talks were organised to promote our smoking cessation services.

The participants took part in different sports events designed to improve and manage their health.

One-to-one personalised guidance on non-pharmacological health management was provided by the coaches.

Addressing the Dental Needs of Vulnerable Communities

Our Dental Services are dedicated to addressing the pressing social demand for affordable dental services and reducing the waiting time for essential dental treatments among those in need. The targeted beneficiaries include adults with intellectual disabilities, recipients of dental services under the Comprehensive Social Security Assistance (CSSA) Scheme and elderly individuals supported by the Community Care Fund (CCF) Elderly Dental Assistance Programme.

Between 2023 and 2024, our services benefitted a total of 835 adults with intellectual disabilities, as well as 3,032 recipients of CSSA dental services and 270 elderly individuals supported by CCF Elderly Dental Assistance Programme. We look forward to expanding the coverage and influence of our services, and making a difference in the lives of our service users.

Outlook

To respond to the community’s health needs and improve our service quality, we provide people-centred services through integrated health care, medical-social collaboration and the use of digital technology platforms. Another focus of our Primary Health Care Services is to raise the health awareness of young people in the community, which will in turn help people improve their lifestyles as early as possible and lower the risk of chronic diseases.

Service Statistics 2023-2024 (as of 31st March 2024)

43,262

No. of attendance of new cases

1,361

No. of health education programmes

184,764

No. of service attendance in the year

23,136

No. of attendance of health check-ups

27,802

No. of attendance of health education programmes

Our dental service team was actively promoting dental health education in the community to raise public awareness of oral health.

Opportunities and Inclusion for People with Disabilities

Service Orientation

As one of our core services, Opportunities and Inclusion for People with Disabilities is committed to addressing the needs of people with disabilities through vocational training and employment support. By providing them with diversified training opportunities, we aim to unlock their potential and open the doors to a broader range of career paths, creating more opportunities and possibilities for these individuals to learn, work and engage in an inclusive community in which we will build together. We also strive to encourage social participation and to promote equality and respect in all aspects of life.

Service Highlights

Creating Opportunities for Limitless Possibilities

Co.at. Handcrafted Chocolates

Learn more about Opportunities and Inclusion for People with Disabilities

CFSC has launched “Co.at.” – its first handmade chocolate brand. The “Co” comes from the word “cocoa” and is aligned with the initial letters of the words “connection” and “collaboration”; whereas “at” represents “operating at IVRS”. We hope that through Co.at, we can connect our Integrated Vocational Rehabilitation Services with various sectors, helping the public recognise the abilities of people with disabilities and helping our service users unleash their infinite potential.

Approximately 20 trainees at the Tsui Fung Co-production Centre have undergone a year of continuous training, learning to create chocolate from cocoa. Each step of the production process was carried out by the trainees, resulting in their own handcrafted chocolates. Currently, the centre promotes interaction between people with disabilities and the community by offering product orders to the public, businesses, and organisations, as well as hosting workshops. This initiative allows the trainees’ abilities to be recognised and celebrated, helping to unlock their limitless potential.

Trainees conducted water quality tests as part of their training in modern agricultural techniques.

Vocational Training in Aquaponics

Aquaponics is an emerging technology in modern agriculture. Our Tsui Ngai Coproduction Centre participated in a vocational training programme in aquaponics organised by a social enterprise called “Green Skies”. Over the course of three months, four trainees completed a series of theory and practical classes at the Herbal Garden of the Chinese University of Hong Kong, where they learned how to grow medicinal herbs using an aquaponics ecosystem. Two of the trainees were then employed after completing the programme.

WE CAN DO: Artistic Development

Last Christmas, we continued to cooperate with Alchemist Creations Co. Ltd. and joined with the Harbourfront Commission to create an art installation called “Merry Village • Happy Can Year”. Made from recycled aluminium cans, the artwork was displayed on the promenade of the Typhoon Shelter Precinct of Causeway Bay. The “Merry Village” featured a 6-metre-tall “CAN Mas Tree” made from 10,000 upcycled soda cans and a “CAN Bless” choir consisting of Santa Claus and several snowmen and gingerbread men, all decorated with gemstones made from the same material. The art materials were all hand-processed and assembled by our service users of our Tsui Lam Integrated Vocational Training Centre, who demonstrated a “can do” attitude through the meticulous process of breaking up recycled aluminium cans into small sheets and putting them back together piece by piece, according to the design drawings.

The giant Christmas tree was made from aluminium sheets that have been processed and polished piece by piece by service users at the Tsui Lam Workshop.

Various employers participated in the chocolate making workshops offered by the Tsui Fung Co-production Centre to promote communication and interaction between people with different levels of ability.

Handmade chocolate from Co.at.

Tsui Lam Integrated Vocational Training Centre was invited by Uniqlo (HK) to participate in a sales campaign that took place at three Uniqlo stores in Tseung Kwan O. The clothing items on display featured printed artwork created by our service users to showcase their artistic potential.

Being Seen and Developing the Talent of People with Disabilities

We offered a series of courses alongside professional patisserie and barista training as part of the “Being Seen and Developing the Talents of People with Disabilities” initiative, with a total of 37 participants. After completing our barista training course, six of the trainees received an international barista qualification from the “COFFEE Lover International Barista School”. A team of baristas was formed by our service users and delivered 11 popup café service sessions in the community, where a total attendance of 323 was recorded.

attentively learned how to brew coffee. Tsui Lam Integrated Vocational Training Centre was invited by Uniqlo (HK) to participate in a promotional campaign at their Tseung Kwan O branches.

Building an Inclusive and Caring Community

Walk Together Project: Promoting Inclusion through Fishkeeping

Promoting inclusion is at the heart of everything we do at Inclusive Affairs. In 2023, we launched the “Walk Together” project with a grant from BMCPC Shine, in which fishkeeping was used as a relaxing form of intervention and the participants were invited to reflect on the meaning and value of life through understanding the life cycle of fish and learning how to take care of them. An exhibition was held at Domain Mall in Yau Tong and Yue Man Square to showcase the programme outcomes, attracting a total of 4,000 visits and bringing the community to life, as people with different levels of ability came together in an inclusive atmosphere.

An exhibition was held at Domain Mall and Yue Man Square to showcase the results of the “Walk Together” project, in which the participants were encouraged to reflect on the meaning of life, while promoting community inclusion.

Trainees

“Inclusion and Care Together”

Inclusive Affairs team launched a three-year project called “Inclusion and Care Together” with a grant of around HK$3 million from the Community Investment and Inclusion Fund (CIIF). The aim was to promote inclusion and raise community awareness towards the wellbeing of people with intellectual disabilities and their carers in Kwun Tong District. The project recruited and trained 86 members of the community as “Inclusive Buddies”, and carer support groups were formed to integrate different sectors into a collaborative network. The project team held more than 180 events including a “Community Festival” and the “Inclusion through Colouring Competition and Exhibition”, with a total attendance of around 2,000 recorded.

The “Inclusive Buddies” took concrete actions to support the needs of people with intellectual disabilities and their carers.

The “Inclusive Bazaar” organised by Inclusive Affairs joined 30 markets last year and invited 50 service users to run a stall to promote products made or packaged by them. The “Inclusive Bazaar” reached more than 10,000 participants in the community throughout the year.

Writing with Pictures: Creating an Easy-to-Read Booklet

The Tsui Yip Co-production Centre cooperated with an external organisation, in an innovative attempt to produce an easy-to-read booklet that uses simple words and pictures to allow people with intellectual disabilities to understand, learn and communicate abstract and complex concepts. During the process, the service users assumed creative leadership and made drawings of the contents of the United Nations Convention on the Rights of Persons with Disabilities, based on their own understanding.

After understanding the information, service users would then use their understanding to visualise the concepts.

We are committed to further engaging in district-level activities, strengthening cooperation and communication across different districts and promoting inclusion at the district level. We will also continue to launch new programmes and activities that will inspire the public to recognise and help develop the talent of people with disabilities.

Statistics 2023-2024 (as of 31st March 2024)

141,903

No. of hours of pre-job training

764

No. of cases receiving practical job training and employment support services

44,377

Attendance of personal and social development programmes

182

No. of collaborative partners supporting Opportunities and Inclusion for People with Disabilities

2,009

Attendance of community inclusion programmes

24,341

No. of employment hours created for people with disabilities

Environmental Protection and Green Living

Service Orientation

We strive to promote environmental protection and green living in Hong Kong by raising public awareness, encouraging behavioural changes and incorporating green practices into everyday life. We are committed to making Hong Kong a better city to live in by supporting waste reduction and recycling efforts within communities and promoting urban agriculture and greening.

Service Highlights

Extending service to

In late 2023, CFSC was awarded contracts to operate our first “GREEN@ COMMUNITY” stations within the premises of public housing estates by the Environmental Protection Department. “GREEN@KWAI FONG” and “GREEN@ TAI WO HAU” marked the expansion of our services to include Kwai Tsing District. The stations are equipped with a range of smart facilities including Smart Balances, Smart Recycling Bins and Gift Redemption Units, offering residents a self-service solution to recycling.

Learn more about our Environmental Protection and Green Living

“GREEN@KWAI FONG” and “GREEN@TAI WO HAU” now offer recycling services to nearby residents.

Opening of “GREEN@HUNG HOM” to Expand the Recycling Network in Kowloon City

“GREEN@HUNG HOM” has been operated by the CFSC since 1st April 2023. The recycling store has been relocated to Wuhu Street, where it now provides recycling services to around 50 nearby housing estates and residents in the area. We also operate “GREEN@WALLED CITY” and “GREEN@TO KWA WAN”, covering the Kowloon City District, to mobilise community members to promote clean recycling and waste reduction.

Guests from the Environmental Protection Department, Kowloon City District Office, downstream recyclers, property management companies, and various owners’ corporations attended the opening ceremony of “GREEN@HUNG HOM” to show their support for the recycling efforts taking place in the community.

Dr. Vanessa Au Sze-man, the then Assistant Director (Waste Reduction) of the Hong Kong Environmental Protection Department (left), and Ms. Ivy Leung Siuling, Chief Executive of CFSC (right), attended the opening ceremony of “GREEN@HUNG HOM” as officiating guests, marking a new chapter for the recycling stores.

Hong Kong’s First Environmental Protection Promotional Electric Vehicle

Operated by CFSC with donations from The Hong Kong Jockey Club Charities Trust, Hong Kong’s first electric vehicle (EV VAN) “Mini Look Look” was introduced under the Jockey Club “Look For Green” Mobile Recycling Programme in April 2023. With a load capacity of up to 4.3 tons, the “Mini Look Look” is designed to bring recycling services to rural regions and areas with “three-nil” buildings, in order to promote green living. Since it became fully operational in December 2023, the truck has expanded its service coverage to 26 “Community Stations”, and close to 12 tons of recyclable or reusable items have been collected and processed, including more than 2,200 electrical appliances and 3,200 clothing items.

Showcasing its agility, the “Mini Look Look” zipped around the city to provide environmental education and recycling support services to residents and encourage the community to share reusable items in areas such as Yuen Long, Yau Ma Tei, and Jordan.

Visit by Singapore Environmental Officials to exchange experience on waste management and public education

In September 2023, several officials from Singapore’s National Environment Agency visited the “GREEN@KWUN TONG” and “GREEN@WALLED CITY” recycling stores and the “GREEN@YUE MAN SQUARE” recycling spot operated by the CFSC in the company of Dr. Vanessa Au Sze-man, the then Assistant Director (Waste Reduction) of the Hong Kong Environmental Protection Department, and Ms. Ivy Leung Siu-ling, Chief Executive of CFSC. During the visit, they explored the various measures adopted by the Hong Kong government to encourage public participation in community initiatives related to waste reduction and recycling, while sharing insights on developing environmental protection and recycling efforts in Singapore. This promoted exchanges on environmental protection between the two governments.

Promoting Urban Agriculture through Active Community Engagement

Last year, Urban Oasis organised 34 half-day agricultural workshops for parents and children, with support from the HSBC Hong Kong Community Partnership Programme. The events, which were designed to improve parent-child relationships through farming practices, were enjoyed by nearly 800 participants. Urban Oasis also participated in various large-scale exhibitions, including the Hong Kong Brands and Products Expo, Hong Kong North District Flower Bird Insect and Fish Show, the Wong Tai Sin Lantern Festival and the Hong Kong Flower Show, in order to advocate urban agriculture and showcase its eco-friendly products.

Parents cultivated a plot of farmland and learned about organic farming concepts with their children.

Officials from Singapore’s National Environment Agency discussed experiences in promoting recycling in the community with CFSC.

Officials from Singapore’s National Environment Agency learned about the recycling efforts in “GREEN@KWUN TONG” and “GREEN@WALLED CITY”.

A horticultural therapist taught students how to water the plants correctly.

Introducing the CFSC Green YouTube Channel

Officially launched in October 2023, CFSC Green is a YouTube channel that creates short videos in an engaging and easy-to-follow format to educate the public on environmental and lifestyle-related topics and help them to develop eco-friendly habits. For example, the “Municipal Solid Waste Charging in 1 Minute” video received over 10,000 views within the first 10 days of its release.

Outlook

Please subscribe and support the CFSC Green YouTube channel: https://www.youtube.com/@cfscgreen

The mission of our Environmental Protection and Green Living services is to promote Hong Kong as a city with a good quality of life. We will continue to extend and enhance our core services, consolidate our environmental education and recycling solutions and expand the scope of our existing services to deepen community engagement, while helping residents incorporate clean recycling and green living into their daily routines.

No. of Urban Farmers

219

No. of collaborating partners in environmental protection and green living events

5,199

Total hours of green education events

No. of waste collection points 1,534

353,455 Attendance of environmental protection and green living events

We participated in various large-scale events to help foster a culture of green living.

Parents learned to create New Year floral arrangements.

Community Development Services

Service Orientation

Amid Hong Kong’s dire housing situation, issues such as unaffordable and inadequate housing have persistently remained a major concern for the city. Over the past year, our Community Development Services continued to serve underprivileged individuals in various deprived communities, with measures ranging from promoting environmental improvements in squatter areas and providing diverse learning opportunities for children living in sub-divided units, to supporting transitional housing residents in building new lives. By leveraging community resources and enhancing community engagement, our goal is to improve the living conditions in disadvantaged communities and help their residents remain motivated and hopeful about their future lives.

Service Highlights

Building Vibrant and Caring Communities in Deprived Neighbourhoods

Helping Underprivileged Residents of Transitional Housing Integrate into New Communities

Our “CRISSCROSS” Social Housing Project offers 1,211 affordable housing units through four projects in Cheung Sha Wan and Tseung Kwan O, which will accommodate single residents and households of up to five people. The residents began moving in last June, with the average occupancy rate reaching 80%. A team of on-site social workers and property managers was set up for each project, in order to provide comprehensive support that will address the diverse needs of the residents.

While moving into transitional housing can improve residents’ living environment and ease their rental burden, the relocation often puts these individuals under financial pressure. To address this problem, our social workers worked with local groups to relieve a significant amount of the burden faced by residents by offering them various kinds of move-in assistance, such as providing them with used household items, offering financial support for the purchase of electrical appliances and furniture, arranging for volunteer helpers to help with the logistics of the move and donating electric stair climbers for carrying bulky furniture. Our social workers also organised a series of community events for those who had moved in, including festive celebrations and group activities, in an effort to strengthen neighbourhood interactions and work with the residents to build a caring and supportive community.

The social work team organised various festive activities to provide residents with opportunities for communication and interaction, strengthening their sense of belonging to the community.

Our social workers and volunteers assisted new residents

and installing

Residents shared home-cooked dishes with their neighbours in celebration of Chinese New Year.

in applying for

used electrical appliances.

Residents celebrated their first Mid-Autumn Festival at the new residence by gathering to solve riddles written on lanterns, while appreciating the colourful lanterns in the festive spirit of togetherness and unity.

Empowering Transitional Housing Residents to Continue Improving Their Lives

One of our transitional housing projects, Yin Ting Terraced Home, participated in the “JC Project LIFT” programme created and funded by The Hong Kong Jockey Club Charities Trust. We helped to develop a pioneering intervention model for poverty alleviation, which was tailored to the needs of transitional housing residents in order to help strengthen their financial capacities, broaden their social networks and open up new career opportunities through a diverse range of community activities, as well as vocational upskilling, financial support and help-to-save schemes, thereby benefitting 450 people in total.

Children

“JC PROJECT LIFT” is a new programme that makes use of an innovative model for the benefit of residents by improving their financial situation.

Providing Holistic Development Opportunities for Children Living in Sub-Divided Units

With support from Hongkong Land, our Locality Development Team launched the “Inspiring Hope – Comprehensive Child Enhancement Programme” to offer free tutoring, STEM courses and community exploration activities for 120 primary and junior secondary school students living in sub-divided units in Kwun Tong. The goal of the programme was to support the students’ diverse needs in relation to learning to personal growth, and help them to discover their talents and interests. Stress relief and parenting education activities were also arranged for 150 parents from underprivileged backgrounds, in order to alleviate the stress of taking care of their families and help them develop better skills for communicating with their children. The programme lasted for a year, with a total attendance of

Children

learned how to use a computer to expand their skills.

Community exploration activities were held to broaden the children’s life experiences.

applied themselves to learning extra-curricular knowledge.

Beautifying Squatter Areas with Colour and Unique Characteristics

To improve the drainage facilities in the Lei Yue Mun squatter area, the Drainage Services Department relaid the sewage pipes and manholes, and added 10 electrical and maintenance boxes to the area. After the construction, the Department and its contractor invited our Lei Yue Mun Community Development Project to coorganise a community painting activity. At the event, 25 residents and volunteers came together to design and paint unique, colourful patterns on the stainless steel boxes. This represented yet another effort by the Lei Yue Mun Community Development Project to beautify the city’s squatter areas, following the painting of the wave walls, the facades of squatter structures and manhole covers.

Outlook

Our Community Development Services have stayed up-to-date with the evolving needs of our service communities to provide tailored support for underprivileged individuals. In the coming year, we will continue to muster and use a variety of community resources to support families living in sub-divided units and those affected by inadequate housing in squatter areas, to improve their living environments. We will also implement innovative pilot programmes across our four transitional housing projects to enhance the living conditions of the residents, while preparing them for a better future during the transition.

Service

Statistics 2023-2024 (as of 31st March 2024)

4,864

Attendance of community education programmes

6,070

4,419

Attendance of neighbourhood networking programmes

1,086

Attendance of social care programmes for grassroots families

Attendance of awareness-raising activities related to social / community issues

4,886

Attendance of skills enhancement programmes for service users

Employee Service Consultancy

Service Orientation

Vital Employee Service Consultancy (Vital) is dedicated to creating healthy and vibrant workplaces by offering outstanding human resource solutions that can improve the productivity and quality of life for employees. Our core services include the Employee Assistance Programme (EAP), corporate training, crisis intervention and management consultancy services.

Service Highlights

Celebration of Our 30 th Anniversary

Last year was particularly meaningful for Vital, as we headed into our third decade of services and witnessed the significant development of EAP in Hong Kong. Having built a clientele comprised of over 800 employers, Vital has become one of the most influential service providers in the industry. To mark this milestone, Vital organised a series of complimentary seminars for employees and designed a special commemorative gift for our corporate clients, to share the joy of Vital’s growth and achievements.

Two special seminars were offered to selected clients to celebrate our 30 th Anniversary, attracting more than 500 participants.

Vital’s 30-Year Milestone

Honoured with the

Relocated to T G Place at Kwun Tong to provide a higher quality service environment

Serving Hong Kong for 30 years

Excellent Wellness Provider Award by the Hong Kong Institute of Human Resource Management

Vital is honoured to have received the Excellent Wellness Provider Award at the 2023/2024 HR Excellence Awards organised by the Hong Kong Institute of Human Resource Management (HKIHRM). This accolade marked the second time that Vital has been recognised by the HKIHRM and acknowledged for our dedication to promoting physical and mental wellbeing of employees, and building partnerships between businesses and social service organisations, highlighting our significant influence and achievements in the human resource industry.

Seminar on Emergency Emotional Support and Crisis Management in the Workplace

Mental health in the workplace has always been a topic of concern in society. In response, Vital organised a seminar on emergency emotional support and crisis management in the workplace in August, with Recruit as our supporting media partner. During the seminar, a counselling psychologist, as well as a consultant in employee training and a Doctor of Management Studies each shared effective strategies for preventing emotional crises and managing the emotional health of employees.

Our seminar on emergency emotional support and crisis management in the workplace, in which the attention of managers was directed to the importance of their employees’ mental health, attracted 120 participants.

Honoured with the “Excellent Wellness Provider Award” presented by HKIHRM

The Employee Service Programme has been renamed to Vital Employee Service Consultancy

Christian Family Service Centre launched the Employee Service Programme

“Excellent Employee Services and Health Service Provider Award”

Our team witnessed the moment of glory, as Vital received the Excellent Wellness Provider Award at the HKIHRM HR Excellence Awards Presentation Ceremony.

Corporate Recognition Ceremony

Last September, Vital presented 37 corporate partners with the “Employee Wellness Commitment 10+” and “Employee Wellness Commitment 15+” commendations during the “Corporate Recognition Ceremony 2023”, as a token of our appreciation for their ongoing efforts in the implementation of EAP and their commitment to caring for employee wellbeing. The corporate representatives also had an opportunity to visit the booths of other service units, exploring the potential for further partnership opportunities with CFSC to foster a corporate culture that prioritises community wellbeing.

37 corporate clients were invited to attend the Corporate Recognition Ceremony.

Outlook

Vital will continue to evolve over time and introduce more diverse services, expanding our partnerships to include different organisations, engaging more employers in activities supporting employee and community wellbeing, and fully leveraging our social influence.

Service Statistics 2023-2024 (as of 31st March 2024)

36,000

Attendance of training and development activities

180

Attendance of crisis intervention services

1,400

Attendance of employee wellness activities

6,580

Attendance of counselling services

We are committed to providing high-quality, appropriate and diverse social services, while actively directing our efforts and resources to incorporate elements of liveability, inclusion and care into the community. Our Corporate Social Responsibility efforts involve four key areas: environmental sustainability, building an inclusive society, and creating safe, family-friendly workplaces.

Environmental Sustainability

While it is important to fulfil the needs of our service users, we also prioritise protecting the environment in the hope of creating better lives for future generations. In addition to formulating environmental policies, we undertook a series of concrete actions to manage energy efficiency, while encouraging waste reduction at the source and recycling. At the same time, we organised internal training to promote environmental awareness among our employees and to strengthen their capability to conserve the environment.

We formulated recycling guidelines for the Headquarters Building and organised seminars to enhance our employees’ understanding of recyclable items and to facilitate recycling practices at work.

In 2023, thanks to the concerted effort of our colleagues and service users, we reduced our energy and water consumption by 16% and 10%, respectively, and we recycled more than 15,000 kilograms of different materials.

Our Headquarters Building obtained green building certification with an overall Platinum rating, under the BEAM Plus Existing Buildings V2.0 Comprehensive Scheme.

Promoting the Support Services of the Auxiliary Professional Scheme to Meet Service Needs

The Agency is committed to developing human resource projects to support the growing service needs, including the launch of the Auxiliary Professional Scheme, which falls under the category of voluntary work. This scheme targets retired individuals who possess various forms of professional expertise, rich work experience and networks, and who wish to give back to society. They are invited to participate as Auxiliary Professionals (aPs) and to be matched, according to our service needs and their respective skills or areas of experience, to engage in the consistent middle to long-term voluntary work for different service users. This initiative aims to create a regular and stable pool of professionals to enhance our service quality, thereby benefiting our service users. In the past year, a total of 250 aPs have assisted the Agency in providing various services, contributing a total of 13,322 service hours, making them one of our most valuable human resources.

After completing training at the PolyU-WHO Community Health Service Centre, nearly 30 aPs assisted our primary healthcare service units in conducting regular comprehensive care screenings for the elderly, thus enabling the development of personalised care plans for our elderly service users.

Our Headquarters Building became a green building in 2021, for a period of five years.

Our aPs with engineering backgrounds took part in Jockey Club “Beat the Heat” Project by conducting home assessments and giving improvement recommendations to the elderly in Kwun Tong District.

Building an Inclusive Community

Since its establishment, Home Café has been located on the first floor of our headquarters building at Kwun Tong. By offering employment opportunities and an enabling environment to people with disabilities, we aim to ease their integration into society and uncover their potential. In addition to employing people with disabilities, we also provided them with vocational training opportunities, offering a total of more than 9,000 hours of work experience. The goal was to equip them for their next step into society by enhancing their skills in a real-life working environment. Furthermore, the Home Café carried out several environmental improvement projects last year, such as adding anti-slip coatings to the kitchen floor and consolidating the accessible storage spaces, thereby reducing the risk of workplace injuries among employees and service users with disabilities.

We offered a variety of F&B training opportunities to people with disabilities.

Creating Safe, Family-Friendly Workplaces

We have continuously improved employees’ working conditions in various aspects and strive to provide them with a safe and healthy workplace. In addition to signing the Occupational Safety and Health Declaration, we provide our staff with training in occupational safety and health (OSH) and related equipment, and we conduct regular safety inspections of our units. Last year, around 180 staff members attended our OSH training sessions, amounting to more than 500 training hours.

A lactation room is set up in the Headquarters Building to provide a suitable and friendly workplace space for breastfeeding employees.

We are also committed to creating a family-friendly working environment and promoting a good work-life balance among employees. In this regard, we set up a lactation room at the Headquarters Building to provide a suitable and friendly workplace space for breastfeeding employees.

Our commitments: (from left to right) Energy Saving Charter, Food Wise Charter, and Glass Container Recycling Charter.

Our awards and recognitions: (from left to right) Wastewi$e Certificate (Excellence Level), Good MPF Employer 5 Years+ and Indoor Air Quality Certificate.

Communications and Partnership Engagement

The sustainable development of our services depends on the invaluable support we receive from various sectors of society, who work with us hand-in-hand to help disadvantaged groups by providing them with diverse and flexible services and support. We will continue to develop innovative projects and leverage our efforts in the spirit of “One Family • One for Many” to connect with different stakeholders. By collaborating with all internal and external parties, we can actively respond to the needs of our society.

Corporate Collaboration to Co-Create Good in the Community

For the first time, CFSC launched a new corporate partnership programme called “Co-Create for Good”, with the aim of providing an online platform to help companies transform their business capital into community investments, thereby driving the sustainable development of the community. Through the programme, corporate partners can collaborate with the Agency to co-create projects, covering core social values such as care for the community, health and well-being, social inclusion and environmental protection, thereby bringing positive and sustainable changes to the community.

Our vision is to establish a sustainable social-business cooperation ecosystem, create social value through strategic partnerships and share our success with the community.

Learn more about how to support us

Donation method

Be our partner

Learn more about the “Co-Create for Good” corporate partnership programme

Bringing Warmth to Grassroots Families on Festive Occasions

Dragon Boat Festival Charity Campaign

In order to bring warmth to grassroots families and make them feel that society cares about them during festive occasions, we organised a special Dragon Boat Festival Charity Campaign, during which companies and charities donated 1,700 lucky bags to low-income families, the elderly and people with disabilities through the Agency’s service units. Some of the sponsoring companies also organised volunteer teams to help distribute the lucky bags and conduct door-to-door visits to ensure that people in need feel cared for by the society, thereby giving the Dragon Boat Festival a rejuvenated meaning. The festive glutinous rice dumplings given out during this event were provided by the Home Café – an establishment run by disabled students of the Agency, in an effort to support the employment of people with disabilities. All the students participating in the campaign gave their best efforts by packaging the festival glutinous rice dumplings diligently, while sending blessings and warmth to those in need.

CFSC “Thinking of You” Charity Mooncake Sale 2023

The festive glutinous rice dumplings were provided by the Home Café, which is run by the disabled service users of CFSC. All the participating service users put their best efforts into their work and pack the food diligently.

To celebrate the Mid-Autumn Festival, we began our first collaboration with the local illustrator “Cafe de Bollo” and Kee Wah Bakery. We launched the Charity Mooncake Gift Box, with the theme of “Thinking of You” and a homelike design concept. After deducting the costs, the proceeds will support CFSC’s services for low-income families, the elderly and people with disabilities. In addition to buying these special mooncake gift boxes for personal use or their families and friends, many also chose to donate the mooncakes to disadvantaged groups through our service units, bringing the recipients joy and happiness while giving extra meaning to the Mid-Autumn Festival.

We began our first collaboration with the local illustrator “Cafe de Bollo” and Kee Wah Bakery for our charity mooncake sale, with the theme of “Thinking of You”.

To share the joy and happiness of the Mid-Autumn Festival, donors could choose to give away the mooncakes to disadvantaged groups through our service units.

Christmas Meal Box Fundraising Programme

Since the outbreak of the pandemic, we have been providing meal vouchers to people in need in Kwun Tong District, allowing them to enjoy hot meals through our “Meals at Kwun Tong” voucher fundraising programme. We rolled out the “Christmas Meal Box Fundraising Programme” last Christmas, providing two types of Christmas meal boxes for low-income families, elderly people who live alone or elderly couples, as well as people with disabilities through our service units, in hopes of sharing Christmas delicacies with them in celebration of this festive occasion.

Corporate volunteers actively visited our service users and presented them with festive lucky bags to celebrate the Dragon Boat Festival.

We prepared some special Christmas meal boxes to share festive joy with those in need.

Chinese New Year Red Packet Donation Programme

The Chinese New Year is a festival for relatives and friends to gather together and share blessings. CFSC encouraged members of the community to extend this spirit to others and launched a “Chinese New Year Red Packet Donation Programme”. For every donation of HK$128, the donor received a set of Chinese New Year “Fai Chun” and a leather red packet, which were jointly produced by the disabled students of our Tsui Lam Integrated Vocational Rehabilitation Service and volunteers from Family Energizer. The programme brought warmth and hope to those in need, while encouraging our students with disabilities to realise their personal potential.

Donors to the Chinese New Year Red Packet Donation Programme could receive a leather red packet handmade by our service users.

Awarding Volunteers in Recognition of Their Selfless Contributions

In order to encourage all walks of life to participate in community services, the Agency organises a “Corporate Partner & Volunteer Recognition Ceremony” every year to celebrate all the participating companies, groups and individual volunteers for their selfless contributions during the past year. Thanks to their efforts and collaborations, the Agency has been able to provide a diversified range of services for the benefit of the community.

Companies received awards for their support and collaboration in helping disadvantaged groups.

Due to the large number of award recipients, the “Corporate / Organisation Volunteer Recognition Ceremony” and the “Individual Volunteer Recognition Ceremony” were held across two days. Nearly 300 individual volunteers and 65 corporate partners and organisations received our awards. Their total number of volunteering hours reached 31,581 hours, with a total of 205,737 beneficiaries.

Businesses Join Forces to Help Disadvantaged Groups

CFSC actively works together with different corporations and organisations to prepare various diversified forms of collaborative solutions, such as service sponsorship programmes, event sponsorships and corporate volunteer activities, among others. Last year, more than 40 companies and their volunteers took part in the initiative and contributed money and their efforts to provide our service users with a variety of exploration and interaction opportunities, including outings and making handmade products. Through this interaction, corporations can develop a deeper understanding of the Agency’s services and help expand our service resources.

In addition, the Agency has received nearly 110,000 items donated by more than 70 corporate partners and organisations, including funfair tickets, festival foods, books, daily necessities, masks and rapid test kits, etc. These materials can help reduce the financial burden of our service users.

Secondary students from our low-income families received funding from the Rotary Club of Penha, Macao, to participate in a cultural exchange tour, during which they traveled to Macau and interacted with local students.

from our low-income families received books donated by the Hong Kong Association of Lady Horse Lovers.

Children

Staff Relations and Development

As we approach our 70th anniversary milestone, the staff members of CFSC are joining together to celebrate this remarkable occasion. To realise the long-term development goals of CFSC and create a bright future through a collaborative approach, we are committed to promoting staff relations, improving the quality of our talent, and optimising our staff welfare and development policies. In addition, we provide our staff with a good working environment and benefits, while strengthening our internal communication and teamwork in an effort to establish the spirit of collaboration. We spare no effort in driving our development as an organisation and the progress of our society.

Staff Development

To align with the development of CFSC, our Human Resources Department has arranged diversified staff-oriented activities and learning opportunities for our staff this year, in order to encourage them to continue learning, thereby allowing them to enhance their work skills and management capabilities, and to take better care of their own physical and mental health.

For a detailed list of our staff, please refer to our website

New Staff Orientation

Orientation activities not only help our new employees gain a better understanding of CFSC as an organisation and enable them to adapt and integrate more quickly, but also allow these employees to understand our expectations, become familiar with the relevant resources and enhance their knowledge. This, in turn, improves their work efficiency and the level of their contribution to the Agency.

Mentoring Programme

Launched in 2021, our Mentoring Programme has nearly 50 new colleagues enrolled, and more than 20 colleagues will complete the programme during the year 2023-2024. The programme, which is well-received, provides the participants with valuable opportunities for mutual learning and support, and has a positive impact by helping the participants develop their vocational skills and knowledge.

Staff Relations

CFSC Study Tour

Organised by the Human Resources Department, the aim of our “CFSC Study Tour” is to bring our management and professional colleagues out of their familiar working environment. By visiting different service units, our colleagues can develop a better understanding of our cross-service teams, which then facilitates more opportunities for cooperation. The cross-unit engagement also inspires our colleagues to roll out our comprehensive and innovative services in a collaborative manner.

During the CFSC Study Tour 2023, our colleagues visited the chocolate workshop of the Tsui Fung Co-production Centre, as well as Hoi Nga House, Diamond Hill Family Pharmacy and the Lively Elderly Day Training Centre.

Committed to promoting staff relations, our Staff Association organised a number of activities this year, including sports and fitness classes and parent-child baking classes, etc. After being on hiatus since 2018, our annual dinner, which is a highly-anticipated event, resumed for the year 2023-2024 and was held in December. The theme of the dinner was “Rooted in the Past, Looking to the Future”. It was hoped that all service units and staff could gather together to enjoy a meal and have fun. The “CFSC King Maker” talent show and a lucky draw were also held during the event.

During the new staff orientation, our new colleagues visited various service units in the CFSC building.

A sharing session of the Mentoring Programme was held by our Human Resources Department, where new colleagues and mentors gathered together to share their experiences and establish connections.

Our Board members, managers and staff gathered together for the annual dinner and the “CFSC King Maker” talent show in 2023.

Recruiting Talents

In order to align with the development of our services, our Human Resources Department has formulated a series of recruitment strategies to recruit talented individuals. This year, we actively participated in the recruitment activities organised by various tertiary institutions and external organisations. In addition, a CFSC recruitment day was held on 11th December 2023, which attracted more than a hundred applicants who participated in on-site interviews.

Talent Development and Building Innovative Collaboration

Last year, CFSC successfully completed the “Growth Mind Power Programme”, which was aimed at promoting cross-service collaborations and innovation. By participating in the “Design Thinking” certificate course organised by the famous American organisation IDEO and a series of implementation workshops, we enhanced our creative confidence on service innovation and interdepartmental collaboration.

During the one-year programme, 29 managerial staff members from different service units formed six dynamic teams, each of which worked on creating new service ideas for various units and professional areas. This process not only helped improve their management insights, but also significantly expand their creative mindset. Finally, each team had to pass an interview attended by a panel of senior executives and external guests, who provided professional feedback and also selected the most promising ideas for implementation in the year 2024-2025.

The design of the “Growth Mind Power Programme ” focused on our commitment to continuous learning and development. The programme demonstrated ways to structure talent development and seamlessly integrate such a development process with practical training. As a result, we will continue to foster creative collaboration and culture to a greater extent, in order to prepare the Agency for the challenges that lie ahead.

Training Statistics

1,033

Training

264

Courses and workshops organised by hospitals, the Social Welfare Department and other government departments

1,436 Others 1,497

Seminars and workshops organised by the Agency

The CFSC Recruitment Day.

Employment Centre of the Labour Department (Residential Services Industry Job Fair).

The most promising ideas are selected through panel interviews attended by our senior executives and external guests, and will be implemented in the year 2024-2025.

Graduates take a group photo with the Agency’s senior executives at the graduation ceremony.

The financial statements as presented on page 132 to 137 are extracted from the specified financial statements of the Centre for the year ended 31 March 2024, and should be read in conjunction with notes of the financial statements which are not presented here. In accordance with the Companies Ordinance Section 436(2), the auditor’s report on the financial statements is accompanied here on page 129 to 131.

Financial Report

Chart On Income Resources

Chart On Expenditure

Chart On Expenditure For Core Services

Annual Expenditure in 2023-2024 HK$1,031,065,697.51

Management of the LSG Reserve and Future Plan in 2023-2024:

According to our policy, the Lump Sum Grant (LSG) reserve will be used to honour the Agency’s contractual commitments to our snapshot staff, as a reserve for possible deficits in LSG operations and to support the strategic development of our services. The Agency recorded a surplus of HK$12,832,028 for its LSG service operations in 2023-2024, and the surplus was reinvested into the LSG reserve. As of the end of March 2024, the cumulative LSG reserve (excluding the Provident Fund reserves, Holding Account, rent and rates, and the Central Item reserves) amounted to HK$133,967,616, equivalent to 21.34% of the total LSG operating expenses in 2023-2024.

In 2023-2024, the Agency allocated HK$4,734,182 from the LSG reserve to support the strategic development of our services. This fund was earmarked to provide key staff with training in professional capabilities related to our core services, as well as to update our websites and information technology systems, research and promote innovative models of community care services, research the policies and the practical implementation of internal controls, explore the use of digital media to promote distinctive and innovative services and to undertake various maintenance projects to improve the environment and service quality of the Agency.

For the next two years (2024-2025 and 2025-2026), the Agency has budgeted around HK$20,700,000 from the reserve for the continued implementation of its strategic development initiatives. From this budget, we will allocate HK$3.6 million for the ongoing professional training of staff, HK$0.8 million for conducting service impact studies, HK$0.4 million for improving our websites, HK$12.4 million for improving and promoting our services, HK$1.9 million for developing and optimising our information technology systems, and HK$1.6 million for developing our human resources.

Management of the Provident Fund Reserve for Non-Snapshot Staff in 2023-2024 and Future Plan:

Starting from January 2017, the Agency has implemented an amendment to its employer contribution rates under the Mandatory Provident Fund (MPF) scheme. For new employees joining the organisation, the employer contribution has been set at 5% of their total salary. This percentage will increase to 6% after six years of service, then to 7% after seven years of service and so on, until it reaches the maximum of 10% after ten years of service. As of the end of March 2024, the cumulative Provident Fund reserve for our non-snapshot staff totalled HK$47,030,644.

2023-2024 Annual Financial Report (Lump Sum Grant):

The 2023-2024 Annual Financial Report (Lump Sum Grant) has been published on CFSC’s website for public viewing. You can access the report via the following link: www.cfsc.org.hk

Address of Service Units

Head Office

10/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2861 0283

Fax: 2520 0438

E-mail: cfsc@cfsc.org.hk

Corporate Affairs

Department

Tel: 2861 0283

Fax: 2520 0438

E-mail: cad@cfsc.org.hk

Human Resources

Department

Tel: 2861 0283

Fax: 2111 2785

E-mail: hr@cfsc.org.hk

Finance Department

Tel: 2861 0283

Fax: 2758 0630

E-mail: accounts@cfsc.org.hk

Communications & Partnership

Engagement

Tel: 2950 5871

Fax: 3188 5026

E-mail: cpe@cfsc.org.hk

Children and Family Services

Family Energizer (Integrated Family Service)

9/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2318 0028

Fax: 2753 6627

E-mail: famcoun@cfsc.org.hk

Family Aide Service

9/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2318 0028

Fax: 2753 6627

E-mail: famcoun@cfsc.org.hk

Serene Court – Refuge Centre For Women

9/F, 3 Tsui Ping Road, Kwun Tong, Kowloon (Mailing address)

Tel: 2381 3311

Fax: 2396 8109

E-mail: serenecrt@cfsc.org.hk

Clinical Psychological Service

8/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2318 0398

Fax: 2796 6790

E-mail: cpservice@cfsc.org.hk

Youth and Education Services

School Social Work Unit

8/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2750 2337

Fax: 2796 6790

E-mail: schoolsw@cfsc.org.hk

Jockey Club Tsui Ping Youth Leap

8/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2750 5582

Fax: 2796 6790

E-mail: ytst@cfsc.org.hk

Jockey Club Shun Tin Youth Leap

Unit 4-9 & 11-17, G/F, Tin Chu House, Shun Tin

Estate, Kwun Tong, Kowloon

Tel: 2952 2192 / 2952 2116

Fax: 2952 2293

E-mail: ytst@cfsc.org.hk

Tak Tin Kindergarten / Tak Tin Day Nursery

Top Floor, Carpark Block, Hong Nga Court, Lam Tin, Kowloon

Tel: 2775 2881

Fax: 2348 3124

E-mail: taktinur@cfsc.org.hk

Yeoh Choy Wai Haan Memorial Kindergarten

G/F, between Him Tat House and Ching Tat House, On Tat Estate, Kwun Tong, Kowloon

Tel: 2507 4811

Fax: 3913 7120

E-mail: ycwh@cfsc.org.hk

Jackie Chan Whole Person Development Centre

1/F, 2/F & 4/F Neighbourhood Community Centre, King Lam Estate, Tseung Kwan O, New Territories

Tel: 2704 0020 / 2357 1722

Fax: 2703 7979

E-mail: info@wholeperson.org.hk

Cherish House

G/F, Wing C, Tat Chui House, Po Tat Estate, Sau Mau Ping, Kowloon

Tel: 2344 4252

Fax: 2344 4253

E-mail: csh@cfsc.org.hk

Cheerland Kindergarten / Cheerland Child Care Centre

3/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2389 3363

Fax: 2389 7213

E-mail: cheerland@cfsc.org.hk

Training Subsidy Programme for Children on the waiting list for Subvented Pre-school

Rehabilitation Service

3/F, 3 Tsui Ping Road, Kwun Tong, Kowloon / Top Floor, Carpark Block, Hong Nga Court, Lam Tin, Kowloon

Tel: 5571 6514 / 2775 2881

Fax: 2389 7213 / 2348 3124

E-mail: kie@cfsc.org.hk / taktinur@cfsc.org.hk

School Projects

1/F, 2/F & 4/F Neighbourhood Community Centre, King Lam Estate, Tseung Kwan O, New Territories

Tel: 2704 0020 / 2357 1722

Fax: 2703 7979

E-mail: school@cfsc.org.hk

Elderly Care Services

Yang Chen House

G/F and 1/F, Tak Hong and Tak Chi House, Hau Tak Estate, Tseung Kwan O, New Territories

Tel: 2706 3018

Fax: 2706 3161

E-mail: ych@cfsc.org.hk

Kwun Tong Day Care Centre for the Elderly

Unit No. 2, G/F, Wing B, Kai Shun House, Kai Tin

Estate, Lam Tin, Kwun Tong, Kowloon

Tel: 2952 6710

Fax: 2346 4680

E-mail: kwuntongde@cfsc.org.hk

Yam Pak Charitable Foundation

King Lam Home for the Elderly

G/F and 1/F, King Min House, King Lam Estate, Tseung Kwan O, New Territories

Tel: 2701 8655

Fax: 2706 1922

E-mail: kinglamhom@cfsc.org.hk

True Light Villa Day Care Centre for the Elderly

Unit No. L202-L209, LG 2/F, Tin Chi House, Shun

Tin Estate, Kwun Tong, Kowloon

Tel: 3598 9268

Fax ： 2345 9362

E-mail: tlvde@cfsc.org.hk

Choi Ying Day Care Centre for the Elderly

G/F, Ying On House, Choi Ying Estate, Kwun Tong, Kowloon

Tel: 2350 2333

Fax: 2320 1114

E-mail: choiyingde@cfsc.org.hk

Tsui Lam Day Care Centre for the Elderly

Unit 101 & 108-116, G/F, Choi Lam House, Tsui Lam Estate, Tseung Kwan O, New Territories

Tel: 2191 0321

Fax: 2191 0602

E-mail: tlde@cfsc.org.hk

Integrated Home Care Services (Frail Cases)

7/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 5814

Fax: 2117 0307

Wong Tai Sin Integrated Home Care Services

Unit 23-26, G/F, Hing Tung House, Tung Tau (II) Estate, Wong Tai Sin, Kowloon

Tel: 2706 6732

Fax: 2716 9670

E-mail: wongtaisinhh@cfsc.org.hk

Wong Tai Sin Enhanced Home & Community Care Services

Unit 601, 6/F Stelux House, 698 Prince Edward Road East, San Po Kong, Kowloon

Tel: 2997 8028

Fax: 2997 8082

E-mail: enhomecare@cfsc.org.hk

Mind Delight Memory & Cognitive Training Centre

Unit No. 4, G/F, Choi Sing House, Choi Ha Estate, Kwun Tong, Kowloon Tel: 2793 2138

Fax: 3572 0634

E-mail: mlc@cfsc.org.hk

D & O Service – CAPD & Osteoporosis Care

No. 2, G/F, Choi Yat House, Choi Ha Estate, Ngau

Tau Kok, Kowloon

Tel: 2357 5399 / 6119 1696

Fax: 3586 1436

E-mail: ksv@cfsc.org.hk

Pilot Scheme on Community Care Service Voucher for the Elderly

Unit No. 4, G/F, Choi Sing House, Choi Ha Estate, Kwun Tong, Kowloon / Unit B, 1/F, Kai Tak Garden Phase II, 121 Choi Hung Road, Wong Tai Sin, Kowloon

Tel: 2793 2138 / 2705 2333

Fax: 3572 0634 / 2705 2330

E-mail: mlc@cfsc.org.hk / lively@cfsc.org.hk

Wang Tau Hom Day Care Centre for the Elderly

Unit Nos. 6-17, G/F, Wang Chung House, Wang

Tau Hom Estate, Kowloon

Tel: 2338 3738

Fax: 2336 9272

E-mail: wangtauhom@cfsc.org.hk

Kwun Tong Integrated Home Care Services

7/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2758 8023

Fax: 2357 4208

E-mail: kwuntonghh@cfsc.org.hk

Lam Tin Integrated Home Care Services

Wing B, G/F, Kai Wong House, Kai Tin Estate, Lam Tin, Kowloon

Tel: 2727 5315

Fax: 2379 9854

E-mail: lamtinhh@cfsc.org.hk

Kwun Tong Enhanced Home & Community Care Services

No. 2, G/F, Choi Yat House, Choi Ha Estate, Ngau

Tau Kok, Kowloon

Tel: 2357 5399

Fax: 3586 1436

E-mail: ktehccs@cfsc.org.hk

Lively Elderly Day Training Centre

Unit B, 1/F, Kai Tak Garden Phase II, 121 Choi Hung Road, Wong Tai Sin, Kowloon

Tel: 2705 2333

Fax: 2705 2330

E-mail: lively@cfsc.org.hk

Vera R. Desai – Mind Delight Memory & Cognitive Training Centre

Shop No. 4, G/F, Ocean Court, No.3 Aberdeen

Praya Road, Hong Kong

Tel: 2130 3390

Fax: 3011 5169

E-mail: mhk@cfsc.org.hk

Comfy Foot Quality Footcare Service

Unit 601, 6/F Stelux House, 698 Prince Edward Road East, San Po Kong, Kowloon

Tel: 2997 8028

Fax: 2997 8082

E-mail: cf@cfsc.org.hk

Kwun Tong Home Care and Support Services for Elderly Persons with Mild Impairment

Office A, 28/F, T G Place, 10 Shing Yip Street, Kwun Tong, Kowloon

Tel: 3618 7041

Fax: 2851 4047

E-mail: hcmkt@cfsc.org.hk

Emergency Carer Support Service

Unit 03, 9/F, Hung To Industrial Building, 80 Hung

To Road, Kwun Tong, Kowloon

Tel: 3613 0752

Fax: 2648 7955

E-mail: ecs@cfsc.org.hk

Services for People with Disabilities

Community Rehabilitation Day Centre

8/F, Kai Nang Integrated Rehabilitation Services Complex, No, 4 Fuk Tong Road, Kwun Tong, Kowloon

Tel: 2793 2218

Fax: 2342 0338

E-mail: crdc@cfsc.org.hk

Everjoy – Home Care Service for Persons with Severe Disabilities

Unit Nos. 113-115, F2 Floor, Lee Foo House, Shun Lee Estate, 15 Lee On Road, Kowloon/ Unit 703, 7/F, New Treasure Centre, No. 10 Ng Fong Street, San Po Kong, Kowloon

Tel: 3996 8515 / 3996 8514

Fax: 2950 5809 / 2191 9879

E-mail: rhc@cfsc.org.hk

“Know Your True Self” – A Carer Emotional Support Programme

7/F, Kai Nang Integrated Rehabilitation Services Complex, 4 Fuk Tong Road, Kwun Tong, Kowloon

Tel: 2905 5333

Fax: 2435 3398

E-mail: knivrs@cfsc.org.hk

Shing

Shun Small Group Home

Podium Level 1, Block 5, Verbena Heights, 8 Mau Tai Road, Tseung Kwan O, New Territories (Mailing Address)

Tel: 2997 0390

Fax: 2997 0126

E-mail: smallgroup@cfsc.org.hk

Shing Oi and Shing Him Small Group

Homes

Unit 1-9, G/F, Choi Wah House, Choi Fai Estate, Kowloon

Tel: 2515 0400 / 2515 0227

Fax: 2515 0428

E-mail: smallgroup@cfsc.org.hk

Cheerful Place – District Support Centre for Persons with Disabilities (Kwun Tong East)

8/F, Kai Nang Integrated Rehabilitation Services Complex, No, 4 Fuk Tong Road, Kwun Tong, Kowloon

Tel: 2191 3138

Fax: 2304 4029

E-mail: dsc@cfsc.org.hk

Integrated Community Rehabilitation Centre (Kowloon East)

Unit 4-8, 18/F, Nan Fung Commercial Centre, No. 19 Lam Lok Street, Kowloon Bay, Kowloon

Tel: 3579 8151

Fax: 3584 7842

E-mail: icrc@cfsc.org.hk

The Kai Nang Integrated Rehabilitation Service

5/F, Kai Nang Integrated Rehabilitation Services Complex, 4 Fuk Tong Road, Kwun Tong, Kowloon

Tel: 2905 5309

Fax: 2435 3393

E-mail: kainang_bmc@cfsc.org.hk

Shing Mong Supported Hostel

Podium Level 1, Block 5, Verbena Heights, 8 Mau Tai Road, Tseung Kwan O, New Territories

Tel: 2997 0566

Fax: 2325 9770

E-mail: smsh@cfsc.org.hk

Dick Chi Day Activity Centre cum Hostel

5-6/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2951 9322

Fax: 2304 4708

E-mail: dickhostel@cfsc.org.hk

Sheung Mei House

4/F, Kai Nang Integrated Rehabilitation Services Complex, No, 4 Fuk Tong Road, Kwun Tong, Kowloon

Tel: 2905 5340

Fax: 2435 3393

E-mail: knshos@cfsc.org.hk

Sheung Chun House

6/F, Kai Nang Integrated Rehabilitation Services Complex, No, 4 Fuk Tong Road, Kwun Tong, Kowloon

Tel: 2905 5360

Fax: 2435 3393

E-mail: knhmmh@cfsc.org.hk

Hoi Nga House

2/F, Hoi Tat Estate Ancillary Facilities Block, 38

Sham Mong Road, Sham Shui Po, Kowloon

Tel: 2905 1200

Fax: 2720 0065

E-mail: hthostel@cfsc.org.hk

Professional Outreaching Team for Private Residential Care Homes for Persons with Disabilities (Team 4)

Flat A, 28/F, Maxgrand Plaza, No. 3 Tai Yau Street, San Po Kong, Kowloon / 21/F, Silvercorp International Tower,707-713 Nathan Road, MongKok, Kowloon

Tel: 3795 7848 / 3992 1422

Fax: 3795 7840 / 3596 3674

E-mail: pot@cfsc.org.hk

Sheung Seen House

5/F, Kai Nang Integrated Rehabilitation Services Complex, No, 4 Fuk Tong Road, Kwun Tong, Kowloon

Tel: 2905 5350

Fax: 2435 3393

E-mail: knhsph@cfsc.org.hk

Sheung Yan House

2/F, Block 14 (Camellia House), So Uk Estate, Sham Shui Po, Kowloon

Tel: 2950 5461

Fax: 2341 0302

E-mail: sohmmh@cfsc.org.hk

Hoi Chung House

6/F, Hoi Tat Estate Ancillary Facilities Block, 38 Sham Mong Road, Sham Shui Po, Kowloon

Tel: 2905 1300

Fax: 2720 0065

E-mail: hthostel@cfsc.org.hk

Mental Health Services

Tsui Lam Half-way House

Unit 105 & 204-210 Hong Lam House, Tsui Lam Estate, Tseung Kwan O, New Territories

Tel: 2703 6242 / 2703 6249

Fax: 2706 3114

E-mail: tsuilamhwh@cfsc.org.hk

Wellness Zone – Integrated Community Centre for Mental Wellness

2/F, Mount Verdant, 48 Chui Ling Road, Tseung

Kwan O, New Territories

Tel: 3521 1611

Fax: 2706 1223

E-mail: wellness@cfsc.org.hk

On Yue Hostel and On Yee Hostel

Lower Ground 3/F-4/F, Barrack Block, Pamela Youde Nethersole Eastern Hospital, 3 Lok Man Road, Chai Wan, Hong Kong

Tel: 2558 8768

Fax: 2505 7556

E-mail: ouhostel@cfsc.org.hk / oehostel@cfsc.org.hk

Store of Happiness – The Mobile Van For Publicity Service On Mental Wellness

2/F, Mount Verdant, 48 Chui Ling Road, Tseung

Kwan O, New Territories

Tel: 3521 1611

Fax: 2706 1223

E-mail: mvps@cfsc.org.hk

“Tough Times Together” Mindful Self-Compassion Project for Carer

2/F, Mount Verdant, 48 Chui Ling Road, Tseung

Kwan O, New Territories

Tel: 3521 1611

Fax: 2706 1223

E-mail: wellness@cfsc.org.hk

ACT With Your Heart – Anxiety Relief Project For Students

2/F, Mount Verdant, 48 Chui Ling Road, Tseung Kwan O, New Territories

Tel: 2706 5262

Fax: 2706 5776

E-mail: jm@cfsc.org.hk

Happiness in Family and Community – Collaborative Care and Support Approach in Promoting Family's Mental Wellness in Tseung Kwan O

2/F, Mount Verdant, 48 Chui Ling Road, Tseung Kwan O, New Territories

Tel: 2706 5262

Fax: 2706 5776

E-mail: hm@cfsc.org.hk

Peer Support Service (PSS)

Unit 105 & 204-210 Hong Lam House, Tsui Lam Estate, Tseung Kwan O, New Territories

Tel: 2703 6242 / 2703 6249

Fax: 2706 3114

E-mail: tsuilamhwh@cfsc.org.hk

Centre for Adolescent Mental Health Prevention and Intervention

2/F, Mount Verdant, 48 Chui Ling Road, Tseung Kwan O, New Territories

Tel: 2706 5262

Fax: 2706 5776

E-mail: ym@cfsc.org.hk

Jockey Club “Get, Set, Go” for a Healthier Life

2/F, Mount Verdant, 48 Chui Ling Road, Tseung

Kwan O, New Territories

Tel: 2706 7198

Fax: 2706 1223

E-mail: healthierlife@cfsc.org.hk

JC JoyAge: Jockey Club Holistic Support Project for Elderly Mental Wellness (Tseung Kwan O)

2/F, Mount Verdant, 48 Chui Ling Road, Tseung Kwan O, New Territories

Tel: 2706 7198

Fax: 2706 1223

E-mail: tkojcjoyage@cfsc.org.hk

Active Ageing Services

True Light Villa District Elderly

Community Centre

4/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2357 9963

Fax: 2345 6018

E-mail: tlvmede@cfsc.org.hk

Jockey Club Support Project for the Elderly under COVID-19

4/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2357 9963

Fax: 2345 6018

E-mail: tlvmede@cfsc.org.hk

Dementia Community Support Scheme

4/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2357 9963

Fax: 2345 6018

E-mail: tlvmede@cfsc.org.hk

Shun On District Elderly

Community Centre

Units Nos. 13-14, G/F, On Yat House, Shun On Estate, Kwun Tong, Kowloon

Tel: 2727 1234

Fax: 2709 5704

E-mail: shunonme@cfsc.org.hk

JC JoyAge: Jockey Club Holistic Support Project for Elderly Mental Wellness (Kwun Tong)

Unit Nos. 13-14, G/F, On Yat House, Shun On Estate, Kwun Tong / 4/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2727 1234 / 2357 9963

Fax: 2709 5704 / 2345 6018

E-mail: shunonme@cfsc.org.hk / tlvmede@cfsc.org.hk

Primary Health Care Services

Medical Clinic

Room A, G/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8105

Fax: 2191 2210

E-mail: health@cfsc.org.hk

Community Health Centre

9/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8101

Fax: 2951 9013

E-mail: health@cfsc.org.hk

Healthy Chinese Medical Centre

Room C, G/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8119

Fax: 2191 2210

E-mail: health@cfsc.org.hk

Kwun Tong Dental Clinic

9/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8101

Fax: 2951 9013

E-mail: health@cfsc.org.hk

Outreach Dental Care Programme for the Elderly

9/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8101

Fax: 2951 9013

E-mail: health@cfsc.org.hk

Physiotherapy Services

9/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8101

Fax: 2951 9013

E-mail: health@cfsc.org.hk

Podiatry Services

Room C, G/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8105 / 2950 8101

Fax: 2951 9013

E-mail: health@cfsc.org.hk

Integrated Family Medical & Health Centre

9/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8101

Fax: 2951 9013

E-mail: health@cfsc.org.hk

Chinese Medical Clinic

Room B, G/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8105

Fax: 2191 2210

E-mail: health@cfsc.org.hk

Christian Family Service Centre –The Chinese University of Hong Kong Chinese Medicine Clinic cum Training and Research Centre (Kwun Tong District)

4/F, NTK Jockey Club Clinic, 60 Ting On Street, Ngau Tau Kok, Kowloon

Tel: 3107 4113

Fax: 3583 4681

E-mail: ntkcmc@cfsc.org.hk

Christian Family Service Centre Dental Services Tokwawan

Dental Clinic

Shop No. G144, Lok Man Sun Chuen, To Kwa

Wan, Kowloon

Tel: 3590 9449

Fax: 3590 9445

E-mail: health@cfsc.org.hk

“Healthy Teeth Collaboration” Project on Dental Services for Persons with Intellectual Disability

Christian Family Service Centre

Dental Services Tokwawan Dental Clinic

Shop No. G144, Lok Man Sun Chuen, To Kwa

Wan, Kowloon

Tel: 3590 9449

Fax: 3590 9445

E-mail: health@cfsc.org.hk

Dietetic Service

9/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8101

Fax: 2951 9013

E-mail: health@cfsc.org.hk

Visiting Medical Practitioner Service

Office E, 11/F, King Palace Plaza, 55 King Yip Street, Kwun Tong, Kowloon

Tel: 2950 5879

Fax: 2602 3910

E-mail: vmps@cfsc.org.hk

Diamond Hill Family Pharmacy

ShopA, 1/F, Maxgrand Plaza, Tai Yau Street, Diamond Hill, Kowloon

Tel: 2571 2528

E-mail: pharmacy@cfsc.org.hk

Prime Link

4/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2357 9963

Fax: 2345 6018

E-mail: tlvmede@cfsc.org.hk

Clinical Psychological Service

9/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8101

Fax: 2951 9013

E-mail: health@cfsc.org.hk

HKACS – Jockey Club “Walking Hand-in-Hand” Cancer Family Support Project – Kwun Tong Centre

7/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8326

Fax: 2951 9013

E-mail: whih@cfsc.org.hk

InnovAGE Team

Office A, 28/F, T G Place, 10 Shing Yip Street, Kwun Tong, Kowloon

Tel: 2950 5801

E-mail: innovage@cfsc.org.hk

Jockey Club Golden Age Journey Project – Hong Kong

Auxiliary Professional Scheme

Office E1, 25/F, T G Place, 10 Shing Yip Street, Kwun Tong, Kowloon

Tel: 2950 5858

Fax: 3914 9350

E-mail: cfscap@cfsc.org.hk

Opportunities and Inclusion for People with Disabilities

Tsui Lam Integrated Vocational Rehabilitation Service

Room 116-125 & Room 327-329, On Lam House & Room 106-114, Hong Lam House, Tsui Lam Estate, Tseung Kwan O, New Territories

Tel: 2703 6670

Fax: 2703 6767

E-mail: vocrehab@cfsc.org.hk

Tsui Ngai Co-production Centre

1/F, Block 14 (Camellia House), So Uk Estate, Sham Shui Po, Kowloon

Tel: 2905 5460

Fax: 2456 4301

E-mail: soivrs@cfsc.org.hk

Tsui Yip Co-production Centre

7/F, Kai Nang Integrated Rehabilitation Services Complex, 4 Fuk Tong Road, Kwun Tong, Kowloon

Tel: 2905 5333

Fax: 2435 3398

E-mail: knivrs@cfsc.org.hk

Tsui Fung Co-production Centre

1/F, Hoi Tat Estate Ancillary Facilities Block, 38

Sham Mong Road, Sham Shui Po, Kowloon

Tel: 2905 1668

Fax: 2720 0030

E-mail: htivrsc@cfsc.org.hk

Supported Employment Service

Room 116-125, On Lam House, Tsui Lam Estate, Tseung Kwan O, New Territories

Tel: 2623 5671

Fax: 2703 6767

E-mail: vocrehab@cfsc.org.hk

Sunnyway – On-the-job Training Programme for Young People with Disabilities

1/F, Block 14 (Camellia House), So Uk Estate, Shum Shui Po, Kowloon.

Tel: 2905 5460

Fax: 2456 4301

E-mail: vocrehab@cfsc.org.hk

Commercial-hired Transport Service for People with Disabilities

Room 116-125 & Room 327-329, On Lam House & Room 106-114, Hong Lam House, Tsui Lam Estate, Tseung Kwan O, New Territories

Tel: 2703 6670

Fax: 2703 6767

E-mail: vocrehab@cfsc.org.hk

Home Café

1/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 3586 1313

Fax: 3586 1323

E-mail: cafe@cfsc.org.hk

A-Soulroom

1/F, Block 14 (Camellia House), So Uk Estate, Sham Shui Po, Kowloon

Tel: 5545 9934

Fax: 3013 8760

E-mail: asoulroom@cfsc.org.hk

Work Extension Programme

Room 116-125 & Room 327-329, On Lam House & Room 106-114, Hong Lam House, Tsui Lam Estate, Tseung Kwan O, New Territories

Tel: 2703 6670

Fax: 2703 6767

E-mail: vocrehab@cfsc.org.hk

Environmental Protection and Green Living

Serene Oasis – Horticultural Therapy Garden

No. 2A, Kwun Tong Road, Kwun Tong, Kowloon

Tel: 2718 3008

Fax: 2718 3939

E-mail: htg@cfsc.org.hk

Sha Tin Community Green Station

No. 10, On Ping Street, Shek Mun, Shatin, New Territories

Tel: 2285 9433

Fax: 2453 7960

E-mail: shatincgs@cfsc.org.hk

Sai Kung Community Green Station

3 Po Lam Lane, Po Lam Road North, Tseung

Kwan O, New Territories

Tel ： 2727 7330

E-mail: saikungcgs@cfsc.org.hk

GREEN@WALLED CITY Recycling Store

G/F, & 1/F, 48 Lion Rock Road, Kowloon

City, Kowloon

Tel: 2302 1829

E-mail: hmrs@cfsc.org.hk

Urban Oasis

No. 2A, Kwun Tong Road, Kwun Tong, Kowloon

Tel: 2718 3008

Fax: 2718 3939

E-mail: uog@cfsc.org.hk

Kwun Tong Community Green Station

27 Sheung Yee Road, Kowloon Bay, Kowloon

Tel: 2776 5700

Fax: 2217 8006

E-mail: kwuntongcgs@cfsc.org.hk

GREEN@YUE MAN SQUARE Recycling Store

Shop C, G/F, Yan On Mansion, 357-375 Ngau Tau Kok Road, Kwun Tong, Kowloon

Tel: 2345 8510

E-mail: ktrs@cfsc.org.hk

GREEN@HUNG HOM Recycling Store

G/F, 103 Wuhu Street, Hung Hom, Kowloon

Tel: 6318 3749

E-mail: hhrs@cfsc.org.hk

GREEN@TO KWA WAN Recycling Store

Shop D, G/F, 93 Pau Chung Street, To Kwa Wan, Kowloon (San Shan Road Entrance)

Tel: 6318 4439

E-mail: tkrs@cfsc.org.hk

GREEN@TAI WO HAU Recycling Store

Unit No. 6, G/F, Fu Wah House, Tai Wo Hau Estate, Kwai Chung, New Territories

Tel: 6332 8345

E-mail: kfms@cfsc.org.hk

GREEN@SHUN LEE Recycling Store

Unit No. 22, G/F, Lee Yip House, Shun Lee Estate, Kowloon

Tel: 6015 8049

E-mail: kyms@cfsc.org.hk

GREEN@TSZ CHING Recycling Store

G/F, Ching Yuk House, Tsz Ching Estate, Tsz Wan Shan, Kowloon

Tel: 8403 0501

E-mail: twms@cfsc.org.hk

HK Jockey Club “Look For Green” Mobile Recycling Programme

Room 15, 7/F, Block A, Proficient Industrial Centre, 6 Wang Kwun Road, Kowloon Bay, Kowloon

Tel: 3706 7817

Fax: 3590 5442

E-mail: lookforgreen@cfsc.org.hk

GREEN@KWAI FONG Recycling Store

Unit No. 13, G/F, Kwai On House, Kwai Fong Estate, Kwai Chung, New Territories

Tel: 9354 6512

E-mail: kfms@cfsc.org.hk

GREEN@KAI YIP Recycling Store

G56, G/F, Kai Yue House, Kai Yip Estate, Kowloon

Tel: 6466 8049

E-mail: kyms@cfsc.org.hk

GREEN@TSZ LOK Recycling Store

G/F, Lok Shing House, Tsz Lok Estate , Tsz Wan Shan, Kowloon

Tel: 9435 0733

E-mail: twms@cfsc.org.hk

GREEN@TSZ MAN Recycling Store

MR1, G/F, Man Tai House, Tsz Man Estate, Tsz Wan Shan, Kowloon

Tel: 9221 5174

E-mail: twms@cfsc.org.hk

Community Development Services

Lei Yue Mun Neighbourhood Level Community Development Project

No. 99 On Lei Sai Chuen, Lei Yue Mun, Kwun Tong, Kowloon

Tel: 2346 3680

Fax: 2346 3684

E-mail: leiyuemun@cfsc.org.hk

Tin Shui Wai Community Service Centre

Unit 5, G/F, Ching Pik House, Tin Ching Estate, Tin Shui Wai, New Territories

Tel: 3401 1117

Fax: 3401 1626

E-mail: tsw@cfsc.org.hk

CFSC Jockey Club New Estate Support Programme (Sham Shui Po)

MAC Room, G/F, Sum Tin House, Pak Tin Estate, Shek Kip Mei, Kowloon

Tel: 9192 3020

E-mail: lsp@cfsc.org.hk

Tsui Ping Community Centre

7/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2701 5592

Fax: 2950 9433

E-mail: tsuipingcd@cfsc.org.hk

Locality Development Team

7/F, 3 Tsui Ping Road, Kwun Tong, Kowloon

Tel: 2950 8355

Fax: 2950 9433

E-mail: ldt@cfsc.org.hk

Support Service for Enhancing Mutual Help among Residents living in Sub-divided Units in Kwun Tong

Unit A8, 4/F, Block 2, Camel Paint Building, 62

Hoi Yuen Road, Kwun Tong, Kowloon

Tel: 2110 5864

Fax: 2110 8625

E-mail: lsu@cfsc.org.hk

Social Service Team In Buildings Department

Office A, 28/F, T G Place, 10 Shing Yip Street, Kwun Tong, Kowloon

Tel: 6280 0447 / 9704 9084

Fax: 2851 5811

E-mail: bdsst@cfsc.org.hk / bdsst_abc@cfsc.org.hk / bdsst_f@cfsc.org.hk

“CRISSCROSS” Social Housing Project – Cheung Sha Wan “Shun

Ting Terraced Home”

915 Cheung Sha Wan Road, Cheung Sha Wan, Kowloon

Tel: 9570 4668

E-mail: thcs@cfsc.org.hk

“CRISSCROSS” Social Housing

Project – Tseung Kwan O “Yin

Ting Terraced Home”

18 Tong Yin Street, Tseung Kwan O, New Territories

Tel: 9570 4668

E-mail: thtko@cfsc.org.hk

Social Service Team In Buildings Department (MBI)

Office A, 28/F, T G Place, 10 Shing Yip Street, Kwun Tong, Kowloon

Tel: 9704 3336 / 9417 3984

Fax: 2851 5811

E-mail: bdsst2@cfsc.org.hk / bdsst3@cfsc.org.hk

“CRISSCROSS” Social Housing Project – Tseung Kwan O “Po

Ting Terraced Home”

11 Po Lam Road North, Tseung Kwan O, New Territories

Tel: 9570 4668

E-mail: thtko@cfsc.org.hk

“CRISSCROSS” Social Housing Project – Tseung Kwan O “Yap

Ting Terraced Home”

27 Po Yap Road, Tseung Kwan O, New Territories

Tel: 9570 4668

E-mail: thtko@cfsc.org.hk

Employee Service Consultancy

Vital Employee Service Consultancy

Office F, 22/F, T G Place, 10 Shing Yip Street, Kwun Tong, Kowloon

Tel: 2757 6732

Fax: 3421 2425

E-mail: info@vital.org.hk

Acknowledgement

Christian Family Service Centre wishes to express its grateful thanks to the following whose assistance and support have made its work possible:

The Government of the Hong Kong Special Administrative Region

Anti-epidemic Fund

Beat Drugs Fund

Buildings Department

Community Care Fund

Community Investment and Inclusion Fund

Constitutional and Mainland Affairs Bureau

Department of Health

District Council

Environment and Conservation Fund

Environment and Ecology Bureau

Environmental Protection Department

Food and Environmetal Hygiene Department

Health Bureau

Health Bureau - Advisory Committee on Mental Health

Home Affairs Department

Home and Youth Affairs Bureau

Hong Kong Housing Authority

Hospital Authority

Housing Bureau

Innovation and Technology Fund for Application in Elderly and Rehabilitation Care

Labour and Welfare Bureau

Lotteries Fund

Partnership Fund for the Disadvantaged

Queen Elizabeth Foundation for the Mentally Handicapped

Social Welfare Department

Charles K. Kao Foundation For Alzheimer’s Disease Limited

Drs. Richard Charles And Esther Yewpick Lee Charitable Foundation

HKEX Foundation

Lee Hysan Foundation

Legan Foundation Limited

NWS Holdings Charities Foundation Limited

Ronald and Rita McAulay Foundation

S.K. Yee Medical Foundation

Simon K. Y. Lee Foundation Limited

Sir Horace Kadoorie International Foundation

The Community Chest of Hong Kong

The Hong Kong Jockey Club Charities Trust

The Keswick Foundation

Tsu Te Kian Charitable Trust

V Foundation Ltd

Vera Ruttonjee Desai Charitable Fund

YCWH Trust

Yuk Ching Charity Trust

Agency for Volunteer Service

CIC-Zero Carbon Park

City Contemporary Dance Company

Gingko House

HandsOn Hong Kong

Hong Kong Association of Lady Horse

Lovers

Hong Kong Metropolitan University

Jockey Club Design Institute for Social Innovation

Jumbo Kids Theatre

Lions Club of Mid-Levels, Hong Kong

Rotaract Club of Mid-Level

Rotary Club of Penha, Macao

Rotary Club of SoHo Hong Kong

Sai Kung District Community Centre

Saint Francis University

The Chinese University of Hong Kong

The Hong Kong Anti-Cancer Society

The Hong Kong Council of Social Service

The Hong Kong Joint Council of Parents of the Mentally Handicapped

Vocational Training Council

Yan Mei (Miss Asia) Charity Organization

759 Store

Aesop Hong Kong Limited

Alchemist Creations Co. Ltd.

Arjo Hong Kong Limited

Arrow Asia Pac Ltd

Arts with the Disabled Association Hong Kong

BIBO Limited

Build & Wish Voluntary Team

Centaline Property Agency Limited

Champion Will Development Ltd.

Christian Oi Hip Fellowship Limited

Chill Zone Company Limited

CK Life Sciences Int’l., (Holdings) Inc.

CLP Power Hong Kong Limited

CMA CGM (Hong Kong) Limited

Commercial Radio Road Co-op Volunteer Team

Crowne Plaza Hong Kong Kowloon East

CVISION

CXA Insurance Brokers Hong Kong

Limited

DHL Express (Hong Kong) Limited

Easy Living Consultant Limited

EBI System Co Limited

Fresenius Kabi Asia Pacific Limited

G Max Group Limited

GenieBiome Limited

Getz Healthcare (Hong Kong) Limited

Chi Fung Engineering Company Limited

Gucci

Guosen Securities (HK) Financial

Holdings Company Limited

Hang Seng Bank Limited

Henderson Sunlight Asset Management Limited

Hong Kong Ballet

Hong Kong Bauhinia Charity Limited

Hong Kong Caring Power

Hong Kong Disneyland

Hong Kong Life Insurance Limited

Hong Kong Monetary Authority

Hong Kong Wing Ming Medical Limited

Hongkong Land Home Fund Limited

Hop Lun (Hong Kong) Limited

H-SE

I Love Rabbit Limited

ICBC (Asia)

Inwell International Limited

J Cpa Limited

J Production

Jumbo Group Hong Kong

Kee Wah Bakery Limited

Kuehne & Nagel Limited

Luk Fook Holdings (International) Limited

Manulife (International) Limited

MaxiPro (Asia) Limited

Miles Year Limited

Miricor Group

New World Development Company

Limited

Nice & Wise Studio Limited

Nutriworks Limited

OCBC Bank (Hong Kong) Limited

Ocean Park Hong Kong

On Stage Production & Consultant

Limited

Onestop Production Workshop

Opal Cosmetics (Hong Kong) Limited

RHL Appraisal Limited

Sertus Incorporations Limited

Splendor Hoslistic Care

Sunlight REIT

Superior Assets Limited

Swire Properties Limited

Tesco Dental (Hong Kong) Limited

TBMG The Beauty Medical Group

The Board of Management of the Chinese Permanent Cemeteries

The Hong Kong and China Gas Company Limited

The Kowloon Motor Bus Company (1933) Limited

UBS

V Property Expo Limited

Vita Green Health Products Company Limited

Vitality and Global Group

Watsons Water

Wai Yuen Tong Company Limited

West Kowloon Cultural District Authority

WM Hotel Hong Kong, Vignette Collection

Yoho Hong Kong Limited

Yoyo Life

The local newspaper, televisions and radio broadcasting stations

All our benefactors and voluntary workers

Chan Kin Man

陳兆明

Cheung Yee Pui

Choi Ching Yan

Chow Chun Ho

Chow Ung Hei

Chu Hiu Man

Chung Yat Ming Danny

Fung Mei Kwan Celia

Jeremy Fu

Kenneth Lam

劉麗娜

羅意祈

盧婉輝

Lui P.

Ng Chok Ming

吳文耀

Pao Man Yee Josephine

蘇志強

Sum Hing Yee

Sun Po

湯湛強

Tse Shuk Fun

Wong Koon Ming

Yu Chia Ying Karen

捐款回條 Donation Reply Slip

您的慷慨支持可以令我們的服務得以延續及拓展，改善有需要人士的生活。

Your kind contributions will enable us to deliver quality services and improve the lives of the needy continuously.

捐款支持 Donation

□ 本人 / □ 公司願意支持基督教家庭服務中心 □ I / □ Our Company would like to support the services of Christian Family Service Centre (CFSC) □ 每月捐款 Monthly Donation 金額 Amount：□ HK$1,000 □ HK$500 □ HK$300 □ HK$200 □ 其他 Other HK$

□ 單次捐款 One-off Donation 金額 Amount：□ HK$5,000 □ HK$2,000 □ HK$1,000 □ HK$500 □ HK$300 □ 其他 Other HK$

捐款者資料 Donor Information (In BLOCK LETTERS)

姓名 Name（□ 先生 Mr. / □ 女士 Ms. / □ 小姐 Miss）

團體/公司名稱 Organisation/Company Name：

地址 Address：

聯絡電話 Contact No.： 傳真 Fax ： ______________________ 電郵 Email：

捐款方法 Donation Methods

□ 信用卡 Credit Card □ VISA卡 VISA Card □ 萬事達卡 Mastercard

持卡人姓名Cardholder’s Name：

有效日期（月月/年年）Expiry Date (MM/YY)：__________ /

信用卡號碼Card No.：

持卡人簽署Cardholder’s Signature： (有效期不少於兩個月Minimum valid for 2 months)

**本人授權基督教家庭服務中心由本人之信用卡賬戶內定期扣除上述之款項，直至另行通知（適用於每月捐款者）。I/We hereby authorise Christian Family Service Centre to charge my/our card account for the relevant amounts specified above. This authorisation shall have effect until further notice (Applicable to monthly donor only).

□ 銀行自動轉賬 Autopay (只適用於每月捐款者。 Applicable to monthly donor only.） 請掃瞄右方QR code下載直接付款授權書，填妥後連同此回條，郵寄、電郵或傳真至本會。

Please scan the QR code to download Direct Debit Authorisation Form and return the completed form together with this Donation Reply Slip to CFSC via mail, e-mail or fax.

□ 劃線支票 Crossed Cheque (只適用於單次捐款， 支票抬頭請填寫「基督教家庭服務中心」。 For one-off donation only. Please make cheque payable to‘Christian Family Service Centre’.) 支票號碼 Cheque No.：______________________________________ 發票銀行 Issued Bank：______________________________________

□ 網上銀行轉帳 / 直接存款 e-Banking / Direct Transfer （請將網上捐款記錄 / 銀行存款收據正本連同此回條寄回本會。 Please mail the record of e-banking confirmation/original pay-in-slip along with this form to CFSC.） 滙豐銀行 HSBC：030-001580-001

恒生銀行 Hang Seng Bank：291-117851-001

□ 網上捐款 Online Donation

請掃瞄右方QR code或登入本會網頁 www.cfsc.org.hk/donation

東亞銀行 Bank of East Asia：531-40-06926-5

渣打銀行 Standard Chartered Bank：407-0-062511-9

填寫網上捐款表格。

Please scan the QR code or visit www.cfsc.org.hk/donation to fill in the Online Donation Form.

受惠對象 Beneficiaries

□ CFSC緊急援助基金 CFSC Emergency Assistance Fund

□ 青年及教育服務 Youth & Education Services

□ 悅齡服務 Active Ageing Services

□ 殘疾人士發展及共融 Opportunities and Inclusion for People with Disabilities

□ 基層醫療健康服務 Primary Health Care Services

□ 環保及綠色生活 Environmental Protection & Green Living

□ 其他 Others（請註明 Please specify）：

□ 兒童及家庭服務 Children & Family Services

□ 長者照顧服務 Elderly Care Services

□ 殘疾人士綜合服務 Services for People with Disabilities

□ 精神健康服務 Mental Health Services

□ 社區發展服務 Community Development Services

□ 一般捐款 General Donation

捐款收據（捐款HK$100或以上可申請扣稅）Donation Receipt (Donation of HK$100 or above is tax deductible)

□ 收據芳名 Name on Receipt :

□ 為幫助我們節省行政開支，無須安排捐款收據。 To save our administrative cost, donation receipt is not required.

請將此回條連同劃線支票 / 網上銀行轉賬紀錄 / 存款收據正本郵寄至九龍觀塘翠屏道3號基督教家庭服務中心10樓 / 簡便回郵 61 KEA

Please mail the crossed cheque / record of e-banking confirmation / original bank pay-in slip along with this completed form to Christian Family Service Centre, 10/F, 3 Tsui Ping Road, Kwun Tong, Kowloon, Hong Kong / 61 KEA Freepost 基督教家庭服務中心（「本會」）遵循《個人資料（私隱）條例》的規定處理及儲存 閣下的個人資料，絕不會向第三方出售 閣下的個人資料。本會將按需要運用 閣下的個人資料作日 後聯絡、開立收據、籌募呼籲、宣傳活動、機構通訊或收集意見等推廣用途。 閣下有權隨時向本會查詢、更改或要求停止使用 閣下的個人資料。但倘若 閣下不願意本會用作上述用 途，請於方格內加上 。

Christian Family Service Centre (CFSC) shall comply with the Personal Data (Privacy) Ordinance in handling and keeping your personal data. CFSC will not sell your personal data to any third party. Your personal data will be used by CFSC for the purpose of including future correspondences, issuing receipt, fund-raising appeals, promotional activities, corporate communications or conducting survey. You have the right to access, amend and request CFSC to stop using your personal data for the above purposes at any time. If you do not wish your personal data being utilized for the above purpose, please put a in the appropriate box.

□ 本人不願意基督教家庭服務中心運用本人的個人資料作發送最新消息及活動邀請的用途。 I do not wish CFSC to the proposed use of my personal data for latest news promotion and invitation of activities purposes.

查詢 Enquiry：傳訊及伙伴發展

POSTAGE WILL BE PAID BY LICENSEE

郵票由 持牌人支付

請貼上＄2.2郵票以資助基督教家庭服務中心

Please help CFSC by affixing a $2.2 stamp on this envelope

NO POSTAGE STAMP NECESSARY IF POSTED IN HONG KONG

如在本港投寄 毋須貼上郵票

基督教家庭服務中心

Christian Family Service Centre

九龍觀塘翠屏道3號10樓

10/F, 3 Tsui Ping Road, Kwun Tong, Kowloon, Hong Kong

簡便回郵 61 KEA 61 KEA Freepost

3 Tsui Ping Road, Kwun Tong, Kowloon