BUSINESS FRANCHISE Australia and New Zealand (May/Jun 2021) by CGB Publishing

VOL 15 ISSUE 04 may/june 2021

Roll’d Ready:

Celebrating 100th store opening and partnership with Coles 3 essential Steps to

grow your business in 2021

special feature

trending franchises

$4.95 (AUD), $7.95 (NZ) inc. GST.

ways to stay on top of your cash flow

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Enjoying the stability of a proven business model InXpress Collins Street Franchising: The Obvious Choice

A respected partner to global carriers

Eugene Rusel is the quintessential InXpress franchisee. He held a deep desire to drive towards something better his entire life. He rose through the workplace, saving money and always searching for opportunities to break out and start his own business.

Founded in 1999, InXpress has a long history in managing

After 15 years in the corporate world, it was time to make a move. Eugene had the life experience, the skills and the work ethic to take a real stab at running his own business. The RI\X WXIT [EW ƼRHMRK XLI VMKLX STTSVXYRMX] Ɓ [LIVI LI GSYPH go further than just making a living and really excel.

partners, providing access to highly competitive rates. This leaves

Eugene knew he could take an existing business and run with it, rather than getting bogged down in the early stages of setting up a business and brand-new brand. Risk also played a role in Eugene’s decision. While he was prepared for a certain element of risk in starting a new business, he wanted to reduce it where possible to maximise his chances of success. “I always dreamed of running my own business. Running a franchise eliminates certain risks that new entrepreneurs would normally encounter.” Rusel states. Eugene signed his InXpress franchise agreement in May SƾGMEPP] PEYRGLMRK LMW JVERGLMWI WLSVXP] EJXIV MR .YP] Since then, Eugene enjoyed extensive support from the InXpress team throughout his early journey as a franchisee. InXpress places immense value on ensuring that all franchisees are highly capable of running a business and fully aware of what they’re getting into. For Eugene, having the support and structure of a franchisor behind him meant that he could concentrate on growing his business. Within a year of starting his franchise, Eugene was included in “Heart of the Network”, the InXpress franchisees that have fully established their business and have entered the growth and expansion phase. Eugene was an accelerated admission into Heart of the Network due to his rapid onboarding of new clients, incredible sales ability and outstanding grasp of the InXpress business structure and the value it brings to clients.

InXpress-BF-fullpageAd-May2021.indd 1

successful businesses around the world. With 400+ franchises globallly, many of which started out as business partnerships, the multi award-winning business continues to grow. InXpress has already established strong relationships with trusted courier you free to concentrate on building sales, working towards your goals and creating the lifestyle you want.

The InXpress Franchising Opportunity &YMPH ]SYV S[R WYGGIWWJYP ERH TVSƼXEFPI WXEVX YT FYWMRIWW [MXL the security of the world’s largest franchisor of global courier services. No experience is necessary; all you need is to be salesoriented and have an aptitude for business. We’ll provide full training, with ongoing coaching and support.

Recession-resistant, essential services industry Low entry and ongoing costs Proven model for 21 years, constantly evolving Comprehensive training and ongoing coaching No inventory, warehousing, vans or trucks No employee base initially, opportunity to grow Potential to earn unlimited passive income Ability to work from anywhere!

8S ƼRH SYX LS[ ]SY GER KIX WXEVXIH [MXL InXpress, contact us on 1300 097 857 or email sales.au@inxpress.com

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28/04/2021 2:48:34 PM

4 PM

b us i n ess f r a n c h i s e m ag a z i n e aust r a l i a a n d n e w z e a l a n d

AUSTR ALIA and NEW ZEAL AND

VOLUME 15 ISSUE 4, may/june 2021 president: Colin Bradbury. colin@cgbpublishing.com

Comments

From the publisher & editor

publisher: Vikki Bradbury. vikki@cgbpublishing.com

“I spend my time improving the things I can change, not worrying about the things I can’t.”

EDITOR: Hayley Drew. EDITORIAL: Sinead Horan-Webb. editor@cgbpublishing.com.au SALES & marketing manager: Jason C. Bradbury. jasonb@cgbpublishing.com PRODUCTION: production@cgbpublishing.com.au ACCOUNTS: accounts@cgbpublishing.com.au GRAPHIC DESIGN: Jejak Graphics - Michelle Quinn jejak@bigpond.com COVER IMAGE: Roll’d TO SUBSCRIBE: www.businessfranchiseaustralia.com.au or www.isubscribe.com.au CGB PUBLISHING PO BOX 968 MT ELIZA, VICTORIA 3930 TEL: (03) 9787 8077 FAX: (03) 9787 8499 Email: cgb@cgbpublishing.com.au www.businessfranchiseaustralia.com.au www.businessfranchisemagazine.co.nz

The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

– Melanie Perkins

Vikki Bradbury

Sinead Horan-Webb

Welcome to our May/June issue of Business Franchise Australia and New Zealand magazine! In this issue, we are pleased to welcome Roll’d to our cover—turn to page 12 to read how this Vietnamese eatery with humble origins has grown from strength to strength. Roll’d recently celebrated its 100th franchise and an exciting new partnership with Coles Moonee Ponds which will see Roll’d’s Vietnamese delicacies available as a ‘store within a store’ concept. As always, we have an update from Mary Aldred of the FCA on page 14; plus we have some great industry insights and from lots of industry experts, including Andrew Watson of the ATO on Ways to Stay on Top of Your Cash Flow (60); Megan Jongebloed of Cowell Clarke on Imminent Changes Coming to the Franchising Code of Conduct (26); and Phil Reid of Couriers Please provides A Guide to Boosting Franchisee Driver Health and Safety When Their ‘Workplace’ Is the Road’(34). In our special feature on Trending Franchises (37), we have an in-depth interview with Bedshed’s Greg Prussia. Greg taps into why Bedshed has remained a trusted national brand for over 40 years and what it takes to be the perfect Bedshed franchise partner. Plus, we have lots of expert advice on franchising trends and insights into what the future may have in store for franchisors and franchisees. And, of course, we have loads more expert advice articles, franchising news, and profiles with some of the best names in franchising in Australia, including RAMS, Nurse Next Door, Subway, and the Northern Territory’s hottest new retail precinct, Gateway Shopping Centre. Plus, you’ll find our A-Z franchise listing directory with all of the best franchise opportunities available right now. Enjoy the read! Vikki Bradbury & Sinead Horan-Webb Business Franchise magazine

SUPPLIER FORUM

contents 12 18

may/june 2021

On the Cover 12 Cover Story: Roll’d Ready: Celebrating 100th Store Opening and Partnership with Coles 64 3 Essential Steps to Grow Your Business in 2021 37 Special Feature: Trending Franchises 60 Ways to Stay on Top of Your Cash Flow

In Every Issue 8 What’s New!

Announcements from the Industry

14 A Message from the CEO

Mary Aldred | Franchise Council of

Australia

44 Special Feature Article: Trending Franchises 68 Hot Topics: Behind the Headlines

Jason Gehrke | Franchise Advisory Centre

71 Professional Services Listings 72 Franchise Listings 75 Franchise A—Z Directory

Focus Feature

24 RAMS: A Brief Look at A Day in the Life...

also in this issue: Andrew Barton.................................................. IFC, 75

Snapshots

Appliance Tagging Services. ...............................75

22 7-Eleven Australia: Leaders in Convenience Food

Aramex..............................................................................75

32 Magnetite: Open a New Window of Opportunity with a Magnetite Franchise

Battery World................................................................76 Cashflow It......................................................................70

Profiles

Checkmate Safety. ........................................... 59, 76

16 Gateway Shopping Centre – Looking for a Path to Franchise Success? Think Gateway Darwin

Deckseal..........................................................................76

28 Nurse Next Door – Why We Do What We Do

Ecomist Australia........................................................76

62 Subway Stories: A Global Franchise Business That Makes the Cut

Fantastic Services........................................ 77, OBC

66 Franchising & Business Opportunities Expo Return to Live Events!

Fasta Pasta.....................................................................77

Expert Advice

FC Business Solutions........................... 3, 71, IBC

18 The Sky Is the Limit: The Future of Franchising is All About Technology and Social Responsibility Corina Vucic, Director, FC Business Solutions 26 Imminent Changes Coming to the Franchising Code of Conduct and Franchisor Disclosure Obligations Megan Jongebloed, Director, Cowell Clarke 30 The Changing Finance Landscape for New Franchisees Magdalena Schoeman, New Business Manager, Belgravia Health & Fitness 34 A Guide to Boosting Franchisee Driver Health and Safety When Their ‘Workplace’ Is the Road Phil Reid, COO, CouriersPlease 60 Ways to Stay on Top of Your Cash Flow Andrew Watson, Assistant Commissioner, Small Business, Australian Taxation Office 64 3 Essential Steps to Grow Your Business in 2021 Ryll Burgin-Doyle, Author, Keynote Speaker, Business and Brand Strategist

Home Caring........................................................ 53, 77 Infinity Martial Arts......................................................78 InXpress. .................................................................... 4, 78 IP Partnership...............................................................71 Jim’s Pools Care. ........................................................78 Just Cuts..........................................................................78 Laser Clinics Australia..............................................79 Little Big Sport. ............................................................79 LTYB...................................................................................79 Pack & Send................................................................. 80

Ryco 24•7....................................................................... 80 Safety Navigator..................................................21, 71 Snap-On Tools.................................................... 33, 80 Snap Print & Design..................................................81 Thermawood.................................................................81

what’snew! HOWARDS STORAGE WORLD UPGRADES DURING PANDEMIC

GET READY TO TUNE IN TO THE INXPRESS PODCAST

Launching in May, the Xpress Lane is a podcast delivered by SMEs for SMEs. Despite the pandemic, trade has remained strong at South Australia’s Howards Storage World. Owner Dave Strutton said in-store shopping remains popular and sales were up 30 percent for the financial year to date. “Like many others, we suffered a dip in sales in March last year when the first restrictions started, but by mid-April customers returned in droves as homeowners unable to travel embarked on home improvement projects,” Strutton said. “Sales from our national online store skyrocketed during this time from purchases made across Australia, but here in SA it was pretty clear that shoppers still wanted to come in and buy from us direct rather than wait for weeks for their goods to be delivered.” Buoyed by increased sales, he decided to undertake a major refit. “It might sound crazy to some people that we decided to upgrade in the middle of a pandemic and during one of the most challenging years in retail, but strong sales and few COVID cases in SA convinced us that the timing was right,” he added. The upgrade was completed by upcycling materials obtained from former Howards stores and with the help of local trades. Strutton said the overwhelming positive feedback from customers and the increased foot traffic to the store had made it worthwhile.

Hosted by James Buck, Country Manager for InXpress Australia and New Zealand, Xpress Lane is a podcast for small business and franchise owners to better navigate the trials and tribulations of growing a successful company. InXpress has been working with small- and medium-sized businesses for more than 20 years, so their staff and franchisees know first-hand how difficult it can be to start and grow a business. In the podcast, the InXpress team bring their network of industry experts together to discuss different topics they think will be of interest, providing insights that will benefit any business owner seeking advice and inspiration. “If you’re looking to kickstart your own business, you’ll probably appreciate gaining access to all the wisdom and support you can muster,” said podcast host James Buck. “We know the feeling very well. At InXpress, our franchisees are small business owners and so are their customers.” Buck said the new podcast will “bring you the most relevant and topical information from those in the know. With business insights, tips and tricks on how you can avoid common pitfalls and create the right foundations for success.” Don’t miss any of InXpress’s small business insights by subscribing to the Xpress Land podcast on your favourite podcast platform.

“Personally, I’m proud that we were able to continue trading and keep our 16 staff employed and to contribute to the local economy.”

The podcasts will be posted fortnightly on the InXpress blog: https://au.inxpress.com/inxpress-blog/

www.hsw.com.au

www.inxpress.com.au

8 Business Franchise Australia and New Zealand

QUEST INVITES NEW TALENT TO OPERATE GREENFIELD PROPERTIES

Quest Apartment Hotels appeared at the Franchising & Business Opportunities Expo for the first time ever in 2021, connecting with could-be franchise business operators from around the country to share a new approach to recruitment that presents an exciting opportunity. Operating under its renowned business format franchise model, the global accommodation provider with more than 140 apartment hotels in Australia will now have a greater volume of opportunities available for expo attendees, with brand-new Quest Apartment Hotel

SUBWAY® LAUNCHES 24HOUR EXPRESS PICK-UP

candidates set to be considered for purchase of greenfield, new business operations. Historically, Quest has only allowed existing Quest franchisees to operate new apartment hotels, but with an aggressive growth pipeline slated for the coming years, completed integration with parent company The Ascott Limited, and steady focus on business innovation, the established brand says it is throwing the net further and wider to get the best possible people at the helm. “We are embarking on a period of growth and advancement”, said Quest’s general manager

www.questapartments.com.au

roll-out,” said Subway Country Director Geoff Cockerill.

Customers can place orders via the Subway app or delivery provider and have these prepared and made available for collection via a dedicated express pick-up window.

“We are planning to start with a couple of these windows in each state this year, at locations where there is demand for round-

“With the new approach to what remains a rigorous recruitment process, we will consider greenfield opportunities for entirely new franchisees with the aptitude to take the reins in some of Australia’s most sought-after locations.”

the-clock dining, before looking at a wider

Subway Australia has launched a roundthe-clock express pick-up service, with a pilot beginning at one of its Brisbane northside restaurants.

The launch at Bald Hills has proved so popular that Subway now has bold plans to roll-out more 24hr pick-up windows at restaurants across Australia.

of franchise operations, David Ridgeway. “The franchising sector is rife with talented, entrepreneurial individuals who have the business acumen and passion to own and run a Quest Apartment Hotel successfully, joining an esteemed line up of existing operators.

Subway Bald Hills Franchisee Preeti Gazra said she was proud to be offering the local area their first opportunity to be able to order their all-night Subway food cravings. “We took the opportunity to do something that has never been done before and offer contactless 24-hr express pick-up. Bald Hills residents have voted with their mouths and now our 24hr ordering is here to stay,” he said. https://subway-franchise.com/au-en

Business Franchise Australia and New Zealand 9

what’snew! BASKIN-ROBBINS’ BEN FLINTOFF RANKED AUSTRALIA’s #2 FRANCHISE EXECUTIVE

Baskin-Robbins Australia’s General Manager Ben Flintoff has claimed second spot at “Top 30 Franchise Executives” announcement, presented by Inside Franchise Business. The event launched the Top 30 Franchise Executives Report 2021 to highlight Australia’s best franchise professionals. Key to the search was looking for “individuals whose actions have had direct impact on franchisees” with 2020 a great test with the pandemic. Flintoff’s bold statement at the beginning of 2020 and the onset of COVID-19 drove the franchise network through the challenging year: “Baskin-Robbins Australia is taking the early decision to not be victims as this global pandemic unfolds.” Baskin-Robbins, whose Master Licensee in Australia is Palm Oasis Ventures, rose to the occasion with Flintoff at the helm. He led communications to keep the network focused on key issues, from state-based trade restrictions and enhanced health and hygiene standards, plus training initiatives to maintain store compliance and deliver consumer confidence. “COVID was new to everyone, and we wanted to help our franchise business partners navigate it as best as possible,” Flintoff said. “This included supporting them with education on government stimulus packages and helping them negotiate rent-free periods with their landlords.”

BRIDGESTONE SELECT HENDRA CLAIMS TOP PRIZE IN DRIVE PROGRAM Bridgestone has named its top performing stores throughout Australia for 2020, with Queensland’s Bridgestone Select Hendra, owned by Caleb Sos, claiming the title of ‘National Franchise of the Year’ in the inaugural year of the DRIVE program. The DRIVE program was launched in January 2020 as the recognition program of Bridgestone Select and Bridgestone Service Centres, seeing the network benchmarked against customer satisfaction and business performance—designed in line with the network’s values of customer centricity, delivering a leading customer experience and exceptional value for tyre and auto services. DRIVE is made up of four categories: Franchise of the Year for Bridgestone Select stores, Store of the Year for Bridgestone Service Centres, and Truck Store of the Year for the best performing store from Bridgestone’s commercial vehicle network, and a national New Store of the Year title. Winner of National Franchise of the Year, Caleb Sos, says the recognition reflects the team’s commitment to customers.

At the height of the pandemic 15 stores closed, but within two months five stores had reopened, with almost all back trading by October.

“Going above and beyond with customer service is what sets us apart from our competitors, and the DRIVE award tells our customers that you can rely on us to serve you well and reminds our team that all the work has been worthwhile,” he said.

www.baskinrobbins.com.au

www.bridgestone.com.au

10 Business Franchise Australia and New Zealand

SWIMART FRANCHISOR, WATERCO, CELEBRATES 40TH MILESTONE Despite facing a number of industrial, economic and environmental challenges, Waterco founder and CEO Soon Sinn Goh said the company continues to innovate, expand and diversify. “We celebrate our 40 years in business in a position of strength, having survived recessions, economic downturns, two factory fires and one pandemic,” he explained. Waterco is known as a dominant player in the international swimming pool and water treatment sectors, which Goh attributes to the company’s innovative engineering and efficient manufacturing processes.

Swimart franchisor Waterco Limited is marking its 40th milestone by reflecting on the tenacity that saw it survive everything from shoestring budgets and factory fires to a global economic crisis and ongoing pandemic.

now operates one of Australasia’s biggest, and

Starting in 1981 selling PVC pipes in Sydney with three staff and one truck driver, Waterco

partners located across Australia and New

“This enables us to deliver high quality, durable products to over 40 countries around the world,” he said. “Thanks to our loyal staff, customers, investors and Swimart franchise partners, we are now able to proudly position ourselves as a successful Australian company competing effectively on a global scale with the major players in each of the international markets in which we operate.”

Zealand.

https://www.waterco.com.au

oldest, pool and spa networks. Since opening its first store in 1983 in the Sydney suburb of Killara, Swimart has evolved into a trusted brand with 77 franchise

DC STRATEGY ANNOUNCES ‘LAUNCH YOUR FRANCHISE’ WINNER Leading franchise consulting firm DC Strategy’s ‘Launch Your Franchise’ competition—which has been running since late last year—offers the winner the opportunity of securing a full franchise development project valued at over $150,000. After receiving close to fifty entries and following a thorough judging process, DC Strategy was thrilled to announce the winner on Friday, 26 March 2021, at the Sydney Franchising & Business Opportunities Expo during an all-exclusive event assembled by the show organisers. The first-place prize was awarded to The Fish Factory, a popular Brisbane bistro that lays claim to serving the best fresh seafood Brisbane has to offer, seven days a week, with both takeaway and dinein options. “We are honoured and humbled to have won 1st prize. Recognition across multiple industries makes all the hard work worthwhile,” said Andrew Solomon of The Fish Factory. The Fish Factory has won a full franchise development program, consisting of a comprehensive step-by-step franchise project offered by the DCS Franchise Group, including six months of franchise marketing and advertising. (Pictured: James Young, DC Strategy Head of Franchise Sales and Development and Rod Young, DC Strategy Founder and Chairman)

https://dcstrategy.com/launchyourfranchise

Business Franchise Australia and New Zealand 11

Roll’d Vietnamese c ov er sto ry:

R o ll’d

Franchise Information Evenining 2021

Business Franchise

ABOUT Established in 2012 by school friends Bao Hoang, Ray Esquires and Bao's cousin, Tin Ly, the first Roll'd was a humble Vietnamese eatery in the competitive heart of Melbourne's CBD, that sought to diversify the lunch o�er. In the same year as their debut, Roll'd opened their second store and a further 14 stores across Victoria, Queensland and the ACT the following year. Inspired by great Vietnamese family recipes from Bao's Mother, along with their aunties, who all live to feed the family, the Roll'd founders set out to knock the famed sushi roll o� its pedestal and invite more Australians to get stuck into the fresh flavours of Vietnam. With combined savings of about $150,000 and no prior hospitality experience, the trio took over a li�le Italian cafe with a self-printed A4 menu stuck to the window and a total of five menu items - rice paper rolls, noodle soup, bague�es, noodle salad and fresh salad. Since then Roll’d have opened over 100 stores nationwide with many of the Hoang, Esquires and Ly family and friends working in the kitchen, head o�ce or on the ground serving customers. Bao Hoang's parents still proudly have a hand in every Phở that's served. Both also continue to share recipes, stories from the past, and even meals with the growing Roll’d family, hosting dinner at the family home, to really instil what Vietnamese hospitality is all about. 12 Business Franchise Australia and New Zealand

COLES PARTNERSHIP Roll’d have recently celebrated their triple digit milestone with 100 store openings to date. Excitingly, the 100th Roll’d store also marks a new relationship with Coles, as the Coles Moonee Ponds ‘store within a store’ concept is the first of many new Roll’d convenient meal pick up hubs. This significant partnership and new concept at Coles Moonee Ponds reflects their shared commitment to supporting Australians with fresher, healthier and convenient meal options. Delivering on all consumer touchpoints, this new store is leading the way as the restaurant franchise continues to grow and innovate with both delivery and accessibility. Roll’d Founder and CEO, Bao Hoang says “Roll’d are incredibly excited about the launch of our first full store within Coles. This new concept at Coles’ Moonee Ponds shows our alignment on important issues, such as keeping innovation and sustainability front of mind. We look forward to strengthening this relationship further into the future.” O�ering the entire Roll’d menu and a range of convenient pre-packed grab-and-go meals, Roll’d Moonee Ponds provides an opportunity for shoppers to pick up a fresh taste of Vietnam in between browsing the isles. Packaged grab-and-go meals for later and deliciously refreshing Roll’d Iced Teas and Vietnamese Iced Co�ee. The menu includes a selection of Roll’d’s famed Soldiers (rice paper rolls), traditional Vietnamese noodle soups (Phở), Vietnamese salads (Gỏi), cold noodle salads (Bún).

Roll’d Vietnamese

INTERVIEW

Franchise Information Evenining 2021

WITH FRANCHISE OWNER OF ROLL’D COLES MOONEE PONDS,

Business Franchise

ANISH SUD

How long have you been in business? Why did you choose Roll'd to grow as a Franchisee? I’ve been a Roll’d Franchisee since March 2017. I really enjoyed the family culture at Roll’d. The entire team has always been very supportive, they nurture and support each individual whether that be from top management, to franchisees and customers. Everyone has a spot at the Roll’d family table.

What have been your biggest challenges since you have become a Franchisee? Every day is a new challenge. It takes time to learn the skills to roll, perfect the pho the way Mama Hoang expects it and ensure that sta� are gaining new skills and maintaining the same Roll’d standard customers love and expect. Being a franchisee comes with a great responsibility to ensure that you’re always learning new skills, refreshing your way of doing things and maintaining an open relationship with your sta�, so collectively you can continue to serve your customers to the best possible standard and ensure a positive experience.

What inspires you to get up every day with Roll’d? I really enjoy working with my sta� and seeing new faces each day. As a team we have so much room to grow at the new Coles store-within-a store at Moonee Ponds. We are so pleased with our new concession and look forward to reaching new markets and customers.

How has the support from the Roll'd Team been? Can you give (an) example(s)? Roll’d is always there to o�er their support and guidance you whenever you need them. The Roll’d management sta� are always willing to roll up their sleeves and work on the front line. This includes showing their in depth knowledge of the business and procedures and commitment to the brand. Around 2 years ago, I had to travel overseas for a family emergency. The Roll’d team ensured that my store would be taken care of while I was away, so I didn’t have to worry about business back home. As the Roll’d business is grounded in family values, we each understand the importance of looking a�er each other in store and at home. During my trip, the Area Manager stepped in to support my sta� and assist with the operation of the store. I felt so fortunate that I was able to leave my business in capable hands and focus on my family.

Looking back on your journey to date what gems of advice would you give new franchisees? It’s really important to do your research. I was very impressed by Roll’d’s strategic planning, long-term goals and grassroots approach to business. Roll’d are still primarily operated by the founding families, which is an absolute please to be apart.

I’m so fortunate that the culture at Roll’d places value on individuals, strong work ethic and a sense of family. Even as the Roll’d team continues to expand, we are all invested in promoting a strong workplace culture and deeply passionate about sharing fresh, Vietnamese ﬂavours from the Hoang family recipes with more Australians.

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Business Franchise Australia and New Zealand 13

f r a n c h i s e c o u n c i l o f aust r a l i a ( F CA )

GETTING BACK TO BUSINESS As we get back to business following twelve months of COVID impacts on businesses and communities across Australia, franchising has emerged at the forefront of small business recovery. We continue to remind all our stakeholders that in many instances both franchisors and franchisees are small businesses, subject to the same economic waves and regulatory burdens that make day to day operation and profitability a challenge, especially in dealing with COVID restrictions.

14 Business Franchise Australia and New Zealand

The FCA’s support for members and broader advocacy in the COVID pandemic has earned respect across business and politics, and we are seen to have taken a strong stand to support Australian small businesses. The FCA continues to advocate strongly for franchising as the best model for small business, by promoting the needs and concerns of all small businesses, whether franchisors or franchisees, and by highlighting franchise network support for franchisees during COVID and on the path to recovery. Instead of constantly responding to political or media ‘noise’, we now actively promote awareness of FCA at the centre of franchising in Australia and a source of commentary on the day-to-day issues that concern franchise businesses.

“Apart from COVID impacts, the core issues for members are still commercial leasing and landlord issues, workforce management (especially WFH) and complex regulatory changes that create an unnecessary burden for small businesses.” Mary Aldred | CEO | Franchise Council of Australia

“While the last 12 months have brought with them unprecedented challenges, many franchise systems have also seized the opportunity to innovate, pivot their delivery and generate successful business outcomes.”

Apart from COVID impacts, the core issues for members are still commercial leasing and landlord issues, workforce management (especially WFH) and complex regulatory changes that create an unnecessary burden for small businesses. Sustainability has become a key focus for government, industry and consumers, and all levels of government are introducing bans and regulations with the food retail and hospitality sector most impacted. With food retailing comprising around 40% of the $154b franchising sector, franchises in food and hospitality have been driving sustainability priorities as a key strategic and business imperative. The FCA is providing a platform for FCA members and businesses in the food retailing and hospitality sectors to share knowledge in a Sustainable Food Leadership Forum, in Sydney on Tuesday 25 May 2021. FCA members will have direct access to leaders in fresh foods, food and beverage manufacturing, recycling, food waste and packaging to share their learnings and activities in achieving best practice and minimisation of business impacts, as well as innovators in franchising such as McDonald’s and Muffin Break. Leading demographer Bernard Salt will also provide insights and analysis of real-world trends and challenges including consumer behaviour change. I hope you can join us for what will be a benchmark for franchising in the sustainability debate.

Please also put Monday 23 and Tuesday 24 August in your calendar as the dates for this year’s National Franchise Convention in Melbourne. With the theme of ‘A new world. A new direction’, this year’s NFC will look to position franchising to capitalise on the changed business environment. While the last 12 months have brought with them unprecedented challenges, many franchise systems have also seized the opportunity to innovate, pivot their delivery and generate successful business outcomes. The FCA’s Excellence in Franchising Awards have a proud tradition of celebrating the outstanding achievements of the people and networks that make the sector so resilient and successful. Entries for the National Awards are closing shortly, and I encourage members to make a submission and take the opportunity to be recognised among the best of the best. We look forward to working with you this year to ensure your business and the franchising sector maintains momentum across the year ahead. Mary Aldred is the CEO of the Franchise Council of Australia, the peak body for the nation’s $184 billion franchise sector. Mary commenced in the role in April 2018, bringing with her extensive experience across government, industry and the corporate sectors. As CEO, Mary has led the FCA in developing and delivering strategic priorities to strengthen the FCA’s role as an effective peak business organisation and advocate for a compliant, sustainable and profitable franchise sector. Franchise Council of Australia Phone: 03 9508 0888 Email: info@franchise.org.au Web: www.franchise.org.au

Business Franchise Australia and New Zealand 15

pr o file : G AT E WAY S H O PPI N G C EN T R E

Looking for A Path to Franchise Success?

Think Gateway Darwin bistro, massive outdoor entertainment area and nightclub. Also connected to the main shopping centre, Gateway Extra contains a wide array of big box retail catering to trades and other services. There are excellent franchise possibilities available at Gateway and Gateway Extra, from Dymocks Books, X Golf, Andersens Carpet, Ben & Jerry’s and Noodle Box to larger restaurant style operations like Schnitz, Coco Cubano and Taste of Shanghai. Available tenancies range from kiosks to standard retail shops, restaurants and larger format retail spaces.

The new Gateway Shopping Centre is a thriving shopping, dining and state-of-the-art entertainment precinct in the Northern Territory. Located in the City of Palmerston, at the major vehicular intersection of the Stuart Highway and Roystonea Ave, a short 20-minute drive from Darwin’s CBD and suburbs, Gateway attracts more than three million customers each year.

Darwin’s hottest shopping destination Darwin and its surrounding areas are home to around 205,000 residents. Household earnings are 32% higher than the Australian average, so what it lacks in big population numbers it makes up for in higher disposable incomes. Port Darwin is a significant shipping port export hub. The core demographic is 25–49year-olds with a family of four and there is a balance of both white-collar and blue-collar employment. There is also a large population of well-paid mining and construction workers as well as Defence Force personnel. The rapidly expanding Palmerston area is experiencing a boom in housing and has become a hub for young families with a high average income and a large growth in military personnel. “The regional area of Palmerston is one of

Australia’s fastest growing young family markets with an above-average household income, making it a compelling destination to set up a franchise business,” said Grant Isaacs National Retail Leasing Manager. Of course, Darwin is known for its long, hot never-ending summers and tropical storms, making Gateway Shopping Centre a delightful destination for Darwinians looking to escape the heat, hang out with friends and family, and enjoy the air-conditioned comforts and multiple conveniences on offer. For business owners, that means lots of foot traffic and lots of relaxed customers looking to spend their time - and their money.

The Gateway experiences More than a shopping centre, Gateway offers a modern, convenient one-stop lifestyle experience. Customers come not only to do their weekly grocery shop at one of the region’s newest full line Woolworths or grab a few essentials, they also come to browse, to utilise beauty service facilities, to dine, and to play. In fact, more than three million customers head to Gateway every year. The centre is home to major stores like Woolworths, BIG W, Best&Less and Event V-Max Cinemas. Among the many attractions, there is also a 24-hour gym, giant indoor play zone, indoor and outdoor destination dining, an expansive food court with 500 seats, and plenty of free undercover and shade cloth parking. Plus, the destination boasts Darwin’s largest allin-one entertainment venue, Landmark @ Gateway, featuring a family-friendly bar and

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Becoming a Gateway franchisee With so many franchises - both large and small - operating successfully at Gateway Shopping Centre, there are inevitably many avenues and application processes for becoming a franchisee. “The application process for each franchisor may differ,” explains Grant. “Generally, there will be set up costs for the franchise and the franchisor will undertake a review of the potential franchisee based on experience and financial position. “The franchisor will need to negotiate a suitable lease with the shopping centre owner. Depending on the process required by the franchisor, the lease may be held by the franchisee or franchisor.” If you’re thinking about operating a franchise at Gateway Shopping Centre, Grant offers the following advice: “Do your due diligence and make sure that you are entering into a franchise partnership that is supportive and productive with a good training regime.”

Take the next step Don’t miss your chance to become a part of the Gateway success story. To learn more about the Gateway Shopping Centre experience, visit the Gateway website to watch the introductory video now: gatewaynt.com.au/franchisee To learn more about franchising opportunities available, contact Grant Isaacs on 0414 461 071 or email grant@coombesgroup.com.au

Business Franchise Australia and New Zealand 17

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The Sky is the Limit The Future of Franchising is All about Technology and Social Responsibility There is a new generation of potential franchisees and they are looking for a franchise model that has evolved substantially from the traditional model. These digital natives are looking for a collaborative business that embraces technology and the digital space, a business which has core values that cover far more than the profit bottom line. Values are those that understand that each franchisee is a local business and that, although they are part of a national brand, they have local power and it needs to be fed with marketing messages that resonate locally, and sponsorships that benefit the community while promoting the brand in an inclusive manner – not a shout. In a nutshell, the two core issues for the new generation of franchisees are technology and Corporate Social Responsibility (CSR).

TECHNOLOGY The efficiencies and business intelligence that can be derived from applying the right technology tools is phenomenal. The good news is that many franchisors are already a long way down the path in implementing these tools, as well as keeping an eye out for emerging capabilities. What sort of systems should you be looking for when you are evaluating effective franchise offerings? Well, it depends on the type of franchise business. But here’s a few that are changing businesses now.

“With a franchisor and franchisee both committed to a mutual obligation model that leverages evolving technology while building a social conscience and active local awareness, the sky is the limit.” Corina Vucic | Director | FC Business Solutions

Forensic back of house reporting

Online delivery apps

Real time analysis and reporting on your key business metrics is one of the most important tools you can have. Integrated into your accounting platform, the ability to have an up to-the-minute view of all aspects of your business, goes a long way to shock-proofing your business.

In some sectors, online delivery apps have been a saving grace during the pandemic lockdowns, as well as providing an efficient, easy way of ordering for customers. Leading food franchisors are investing heavily in this technology.

Systems for precise inventory management

From Apple Pay to Afterpay to Paypal, for example, consumers are looking for convenient ways of paying and progressive franchisors are taking the lead in negotiating discount rates for these services.

No one wants to have to store excess stock, but no one wants to run out of product or supplies either. Cutting edge inventory management tools can make predicting when you need supplies, a very precise exercise.

Artificial intelligence (AI) applications AI can automate repetitive tasks so your employees can focus on income-producing tasks. AI can analyse and detect patterns in vast quantities of data, providing deeper insights that can lead to more targeted stock offerings and better directed marketing campaigns.

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Cashless payment options

Web based Point-of-Sale (POS) systems Franchisors should be providing content-rich, easily navigable websites with online ordering systems that drive the order fulfilment back to the client’s local franchisee. The site should have a highly secure checkout facility with multiple payment options, as well as automatic prompts to follow up people who abandon their “shopping carts”. There should be harvesting of contact details and a program of follow up EDMs.

“The efficiencies and business intelligence that can be derived from applying the right technology tools is phenomenal. The good news is that many franchisors are already a long way down the path in implementing these tools, as well as keeping an eye out for emerging capabilities.”

Different market segments have bespoke technology solutions and this is a rapidly evolving sector in delivering business efficiency and growth. The trick for franchisors is to not get distracted by every shiny app that comes along, but to invest in experts who can provide the best advice on the technology that is effective, value for money, easy to use and works well in the franchise environment.

CORPORATE SOCIAL RESPONSIBILITY

Chatbots

Online communication portal

The “voice” of your website, Chatbots can be programmed to answer questions typed into the interface window and respond like a real person. The responses are based on a combination of pre-defined scripts and machine learning applications.

This is not a luxury: it’s a critical piece of infrastructure to build the franchisor / franchisee relationships.

Online re-targeting programs Re-targeting is when a person has shown interest online in your product or service (perhaps by viewing a Facebook post or video), and they are tracked across their online activities and presented with ads on your product or service.

The new generation of franchisees are focused on Corporate Social Responsibility. They understand that businesses are now being judged, not just on their products or services, but also on their corporate citizenship, their social conscience and their credentials as businesses with ethics and heart. And they want to be part of a business that has socially responsible values that they can use to great effect in their local community.

Environmental cred

From inducting new employees to providing the tools to help franchisors be better business leaders, online learning hubs can provide a rich resource for every member of the franchise.

A Roy Morgan poll in late 2019 showed that 78% of Australians were concerned about climate change. A YouGov poll by the ABC in January 2020 revealed that 79% were concerned. So, it’s of significant concern to a large number of your clients. Making changes that help the environment depend on your industry, but here are some areas, where franchisors who are reading the signs, are encompassing:

This is just a sample of the sorts of technology offerings that franchisors are investing in for the benefit of their group.

• Green energy. Whether that’s buying green energy or putting solar panels on your roof, franchisors can lead the way

Online learning hub

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“Donating your skills and expertise, and the expertise of your team to help organisations that are working to improve the lives of others, is rewarding and helps build a wonderful culture in your business.”

in doing the research and arranging the best pricing. • Recycling. From paper and plastics to used mobile phone, laptops, computers etc. • Carbon neutral place of business. This involves calculating your emissions, adopting energy efficiency measures and shifting to renewable energy. You also will probably need to purchase offsets to compensate for unavoidable emissions. • Using sustainable suppliers. Once again, Franchisors should be doing the research and arranging best pricing.

Inclusive workplaces and cultures Embracing diversity in your employees and ensuring respectful workplaces are free from bullying, racism, intolerance of any kind, will build teams that are diverse, motivated and loyal to your business. A franchisor should provide you with the policies and guidance. Ensuring your business premises is easily accessed by those with a disability is also important.

Fair pay for a day’s work Franchises have received some savage press over the last few year for underpaying employees. In some instances, this has been because business owners haven’t understood

the complex awards they are employing within. A responsible franchisor should educate their franchisees on what awards apply and provide them with updated rates of pay whenever they change. They should provide information on overtime rates, allowances etc. They should provide a HR Helpdesk – whether that’s in-house or a consultant. The financial penalties and damage to reputations are too great to be left to chance. More importantly, there is a real skills shortage and you will not attract the best if your workplace is non-compliant and has a bad reputation.

Supporting charities Many Franchisors will have put in place a sponsorship of a particular charity or cause. Often these sponsorships allow the Franchisees to use the charity’s logo on marketing material as a quid pro quo. This is a win-win - the charity receives funds and the Franchise can publicise their good corporate citizen credentials. Where a franchisee can multiply the effect is when they run local events to raise money for the selected charity. This informs your local community of what you are doing and also engages your team.

is rewarding and helps build a wonderful culture in your business. Treat them as a client within your business and allocate work to your employees to do during their workday. This is not volunteering; it will cost you to do it, but the lessons you learn are well worth it.

Conclusion Franchising in 2021 and beyond, is exciting. With a franchisor and franchisee both committed to a mutual obligation model, that leverages evolving technology while building a social conscience and active local awareness, the sky is the limit. Corina Vucic is the Director of FC Business Solutions. With over 20 years in the franchise industry, and extensive operational and management experience, she works closely with leaders to take their business to the next level. Whatever their goals, Corina coaches, mentors and supports business owners and executives to maximise success and minimise risk for long-term business prosperity and security.

Pro bono work

To discuss how Corina’s expertise can help take your business to new heights, contact:

Donating your skills and expertise, and the expertise of your team to help organisations that are working to improve the lives of others,

03 9533 0028 cv@fcbs.com.au www.fcbs.com.au

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WHO KNOWS HOW LONG THIS IS GOING TO L AST... We understand some of the challenges our Franchise/Multi-Site customers are facing. In response we have developed two FREE online tools to assist both those staff in the frontline, and those staff whom have been sent home to work. COVID-19 Declaration A FREE four question checklist for staff to use to declare themselves fit for work if they are in a customer/public facing role. HomeWork A FREE set of three online actions for staff working from home to undertake to ensure they are creating a safe working environment. Both the COVID-19 Declaration and HomeWork are FREE to any Franchise Group or Multi-Site whom think they can benefit from these tools. To find out more call me on 0401 803 302 or send me an email at cbeasley@safetynavigator.co

TO THE 2021

FRANCHISING & BUSINESS OPPORTUNITIES EXPO’S FOR BUSINESS FRANCHISE READERS!

DATES: Don’t pay full price!!! Half Price tickets for Business Franchise magazine readers by entering the code CGB when purchasing tickets online. “Grab your ticket now, it’s really time to stop dreaming and start doing!”

For more information go to

www.franchisingexpo.com.au

brisbane: 18-19 June Brisbane Convention & Exhibition Centre

melbourne: 20-21 August Melbourne Convention & Exhibition Centre

Perth: 17 October Crown Perth

Business Franchise Australia and New Zealand 21

sna ps h ot: 7- Eleven

7-Eleven Australia

Leaders in Convenience Food 7-Eleven Australia is continuing to lead the industry through its ongoing focus on disrupting customer perceptions of what food on the go in the convenience sector can offer. According to the new 7-Eleven Area Lead for Food, Emma Metcalf King, overseas consumers have accepted convenience stores as credible options for quality, great value food on the go. However, here in Australia there’s still work to do outside of the traditional products such as hot pastry. “In places such as Japan, the UK, USA and Scandinavia, convenience and fuel station outlets are right up there for consumers as food destinations. They know they can get a premium food offer at a good value price where and when they want it,” Ms Metcalf King said. “Here in Australia, 7-Eleven has certainly led the way in establishing convenience as the place to go for a good quality, top value coffee, sweet treat or a delicious handmade sandwich. “A lot of commitment and focus has gone into establishing that credibility with consumers.” Ms Metcalf King highlighted how 7-Eleven has a proven track record of changing customer perceptions of service station and convenience store food. “If you take coffee for example, 7-Eleven has invested over more than a decade to continually improve the offer, and presentation of hot drinks in our stores, and to drive consumer awareness and trial,” she said. “In 2009 our coffee was a powdered offer and was only selling about nine cups a day. It takes a real vision and commitment in the long term to invest in machines, product and merchandising to deliver a credible alternative to cafes and quick service restaurants from a low base like that. “But by focusing on ensuring that the quality of the offer was there, and that customers were being told about the offer both through advertising and by store team members,

volumes started to grow hitting more than 150 units per store per day in five years. “From there, promotions and giveaways that encouraged customers to try a cup and the easy add on purchases helped grow 7-Eleven into the powerhouse in the coffee market it is today. We sell more than 80 million cups a year, and we’re continuing to invest to grow even further.” Over the last decade, the business has also invested growing its sandwich, sushi and salad categories. Today 7-Eleven is ready to invest in new areas to grow. “While we’re not as far in our journey for food as we are for coffee, we’ve got a solid foundation, and have made steady progress,” Ms Metcalf King said. “We’ve continually invested in not just the range and quality of our food offer, but also in consumer awareness and promotions to drive trial. “Since 2015 we’ve grown our sandwich offer by 150 percent, and we’ve seen sushi sales quadruple. “We’re focusing on healthy options, and

22 Business Franchise Australia and New Zealand

on ranges that provide our customers with options across more meal occasions, particularly breakfast and lunch.” Ms Metcalf King said that 7-Eleven is looking for partners that have the capability to help the brand grow food in the convenience sector. “We’re always looking for like-minded partners who have the potential to help us push the boundaries of food in convenience,” she said. “We want partners who are passionate about delighting customers with new products that make their everyday lives easier. Just as we are. “The way we work with our supplier partners is with the goal of mutual growth and success. We believe that it is important that we both benefit in the long term as we invest in creating customer behaviour change. “I’m really excited about this next stage in our food story, as we build on the strong foundations we’ve established to really start to supercharge that consumer change.” https://www.7eleven.com.au/

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fo c us feature : R A M S

It’s Monday morning … … and fresh from a busy weekend with their respective families, Justin Leaney and Jeremy Whitelaw, Franchise Principals of RAMS Hawkesbury/Blue Mountains (NSW), meet for their regular start-of-week catch-up to check the previous week’s figures and look to the week ahead. They like what they see. Last week was a good one and the office whiteboard displays their future appointments. It’s going to be a busy week, and if they have their way, this will continue to be the case.

24 Business Franchise Australia and New Zealand

Justin and Jeremy come from diverse career paths; one was a builder and small business owner, the other an IT executive with a past in running small businesses. Neither partner had written a loan before launching their RAMS franchise 7 years ago. “The concept of home lending was not completely foreign to us,” says Jeremy, “and owning and operating a business that aligns with our values as individuals and helps Australians achieve their dream of home ownership was something that really appealed.”

It’s team meeting time The two Principals now sit with their team of 11 staff to go over the whiteboard. They all review the figures, provide an update on how their team and the business is progressing, look at areas to focus on, workshop any current deals together to assist all staff and create a smooth and seamless experience for their clients and finally cover any important communications. Jeremy looks up to the monitor on the wall where team member Sandy can be seen nodding. “Sandy’s a highly valued member of the team and when she told us of her desire to move to Tassie, we looked at how we could keep her involved,” Jeremy explains. “We’re all like family and it was hard to say goodbye. So she now works permanently from home in Launceston – we’ve set up a TV and camera and Sandy video conferences in most of the day so she’s still part of the team. She travels up once a month to see us in person.”

It’s customer appointment time Justin and Jeremy make sure they build deep relationships with their clients, and even though as business owners they could leave their staff to do all the work, they each still roll up their sleeves and write home loan applications for their valued customers. And today is no different. Having completed an appointment each, it’s now lunchtime and Jeremy explains that he has a meeting with a young couple who are small business owners and seeking their first home. They’re tight for time so he’s visiting them at their place of work. “Knowing him he’ll shout them coffee just so he can have one too,” laughs Justin as he

checks on preparations for this evening’s meeting with a law firm in their office lounge area. “These kinds of meetings are important informal events for us,” Justin explains. “They build closer business ties with the local community and they also help generate referrals for us. It’s a win/win all round.”

And speaking of wins … RAMS Hawkesbury/Blue Mountains is no stranger to success. Last year they received high accolades from the Franchise Council of Australia, winning the Franchise of the Year – 2 or more staff NSW/ACT category in the Excellence in Franchising Awards.

“We initially had two sites,” Justin explains. “So we merged our Springwood and Richmond sites to one large office here where the whole team can now be together.” “After all, we are greater together.”

You and RAMS could be Greater Together RAMS has been helping Australians achieve their dreams of home ownership for over 25 years, and they’re looking to grow.

Their year was capped off nicely winning the RAMS Franchisee Leadership Award, recognising their leadership spirit within RAMS, their business and their local community.

“It’s our network of franchisees that makes us special,” says Managing Director, Jake Bromwich.

It’s all about customers and community For Justin and Jeremy though, it’s their local community affiliations that make them most proud, supporting various local clubs, associations and charities. “We love being there within our community and supporting those like-minded organisations that want to help others succeed. We’re privileged to be in a position to help – it’s what we’re about, helping customers and our community,” says Justin. He proudly points to a certificate of appreciation from the Mountains Youth Services Team (MYST), just one of the many organisations they support. “That to us is success right there.”

Success has enabled growth With Jeremy off meeting with his customers Justin grabs lunch at the local café that he says his franchise partners with quarterly to offer 50 customers a free coffee in a RAMSbranded cup. “We get good support from RAMS Head Office with our local area marketing, and little things like this always go down well. All the little things add up, and that helps us succeed and grow.” With lunch in hand Justin dashes back to the modern office to prepare for another appointment – his last of the day. And if

you were to measure business success only in terms of premises, Justin and Jeremy demonstrate this nicely. Their growth in recent years led to the need for more space with purpose-built client meeting rooms and the informal lounge area where tonight’s business gathering will take place.

“As a business, we focus purely on the residential home loan market, so we’re passionate about helping customers into their new home. And just like Justin and Jeremy from Hawkesbury/Blue Mountains, we’re super proud and privileged to be involved at a community level. We get to know our customers through our personal touch and our local model prides itself on forming enduring relationships. “We’re actively seeking individuals who share the same passion for helping people as we do, and who will commit to being fully invested in our brand and what we stand for. We have limited territories available right now for new franchisees to join us, so if you are interested in finding out more about joining the RAMS family I recommend getting in quickly,” says Jake.

Are you ready to become Greater Together as a RAMS Franchisee? If you’re ready to apply to join the RAMS family, get in touch and we’ll take you through the steps. 1800 616 082 franchising@rams.com.au rams.com.au/franchising/ RAMS Financial Group Pty Limited ABN 30 105 207 538 Australian credit licence 388065. Westpac Banking Corporation ABN 33 007 457 141 Australian credit licence 233714 is credit provider for RAMS home loans.

Business Franchise Australia and New Zealand 25

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Imminent changes coming to the

Franchising Code of Conduct and Franchisor Disclosure Obligations The Fairness in Franchising report (‘Report’), released by the Parliamentary Joint Committee on Corporations and Financial Services in 2019, was forthcoming in its findings and recommendations. Among other things, it suggested that the current regulatory environment did “not

deter systemic poor conduct and exploitative behaviour and has entrenched the power imbalance” between franchisors and franchisees. The recommended action for the Government was to provide a framework for industry codes to support regulatory compliance, enforcement and appropriate consistency. In response, the Australian Government’s Franchising Taskforce (‘Taskforce’) released the Competition and Consumer (Industry Codes – Franchising) Amendment (Fairness in Franchising) Regulations (‘Exposure Draft’) in late 2020, which proposed additional

26 Business Franchise Australia and New Zealand

disclosure obligations under a revised Franchising Code of Conduct (‘Code’). The first principle identified by the Taskforce for fair and effective regulation in this area was that “prospective franchisees should be able to make reasonable, informed assessments of the value (including costs, obligations, benefits and risks) of a franchise before entering into a contract with a franchisor.” Accordingly, the Exposure Draft proposed the following changes to the Code focused on disclosure obligations for franchisors, which if passed by Parliament will come into effect from 1 July 2021.

“The first principle identified by the Taskforce for fair and effective regulation in this area was that “prospective franchisees should be able to make reasonable, informed assessments of the value of a franchise before entering into a contract with a franchisor.”” Megan Jongebloed | Director | Cowell Clarke

Pre-franchise agreement disclosure obligations • A Key Fact Sheet must be provided 14 days before a prospective franchisee enters into the franchise agreement. The format and content of the Key Fact Sheet has not yet been finalised. • Lease and sub-lease arrangements: Where a franchisor is the lessee and the franchisee is to be a sub-lessee, the franchisor must provide the franchisee with a copy of the head lease and any disclosure documents/ statements the franchisor has received in accordance with a State or Territory law at least 14 days before the franchisee signs the franchise agreement.

Disclosure document • Information Statement: Currently, the Code stipulates that the Information Statement must be issued to prospective franchisees as soon as practicable after the franchisee formally applies or expresses an interest in becoming a franchisee. In practice, it is typically issued at the same time as the Disclosure Document and Franchise Agreement. The Exposure Draft amends the Code to make it clear that the Information Statement must be provided to the prospective franchisee prior to the Disclosure Document and Franchise Agreement being issued. • Supply arrangements and rebates: Improved disclosure regarding supply arrangements and rebates received by franchisors has been addressed by the Exposure Draft. Franchisors will need to disclose if they or any of their associates will receive a benefit from the supply of goods or services to the franchisee and if so, the following will need to be disclosed:

- the nature of the benefit; - the name of the business providing the benefit; - the method by which the benefit is worked out; - whether such benefit will be shared with the franchisee; and if so - how it will be shared with the franchisee.

Other changes • Capital expenditure: A franchisor’s ability to notify franchisees of necessary capital investment (justified by a written statement) from the expenditure excluded from the ‘significant capital expenditure’ list has been removed. This means that a franchisor can no longer require capital expenditure by written notice during the franchise agreement term. This change will benefit franchisees who have been blindsided by capital expenditure requests from a franchisor. Importantly, this change will not apply to existing franchise agreements and will only be applicable to new, renewed or extended franchise agreements from 1 July 2021. • Marketing Fund: There have been minor amendments to the content in the Code but the substantive change is that franchisors’ non-compliance with the marketing fund provisions will now be supported with penalties (600 penalty units which currently is equal to $133,200). • Legal costs: A franchisor will no longer be permitted to pass on legal costs involved in preparing the franchise agreement unless the costs are specified as a number of dollars, the purpose for the cost is clearly expressed, and the cost only relates to the preparation, negotiation and execution of the franchise agreement.

“it is always helpful to seek professional legal advice in order to understand your specific obligations in order to meet compliance obligations and avoid possible penalties or disputes.”

• Penalty increases: The penalties for contraventions of the Code by franchisors will increase from the current 300 penalty units to 600 penalty units. • Cooling off period: A franchisee’s cooling off period will now be 14 days instead of 7 days. The cooling off period for franchisees will now also apply to transfers as well as new franchise agreements and will begin on the later of entry into an agreement or paying money under an agreement. • Termination rights: Franchisees may now propose to terminate a franchise agreement at any time in writing. This change is applicable to all franchisees, irrespective of when the franchise agreement was signed. The franchisor must respond within 28 days and provide reasons if permission to terminate is refused. If the franchisor does not provide adequate reasons for refusal it may be seen to have breached the Code’s good faith obligations. Franchisors’ rights to termination have also been amended. They are still able to terminate a franchise agreement under the Code’s special circumstances termination rights but must now provide the franchisee with 7 days’ notice and the reasons for termination.

Key Takeaways 1. The Code is being changed to address an imbalance that was identified by a Government inquiry and the subsequent Fairness in Franchising report. 2. These changes impose additional disclosure obligations on franchisors, as well as other changes which will prevent franchisees from incurring unexpected legal costs or capital expenditure costs. 3. The changes are almost exclusively for the benefit of franchisees, and harsher penalties will apply to franchisors who do not comply with obligations under the Code. There are a range of resources available through the Australian Competition and Consumer Commission and the Franchise Council of Australia to assist both franchisors and franchisees. However, it is always helpful to seek professional legal advice in order to understand your specific obligations to meet compliance obligations and avoid possible penalties or disputes. Cowell Clarke are commercial law specialists and work with clients across Australia to create value and manage risk. Megan Jongebloed is Head of the firm’s Franchise Law Group and can be contacted at mjongebloed@cowellclarke.com.au or by calling 08 8228 1107.

Business Franchise Australia and New Zealand 27

Why we do what we do.

At Nurse Next Door, our Core Purpose of Making Lives Better is championed by our people every day. From our team in HeartQuarters to our Franchise Partners out in the community, everyone has walked a different path and has a different story of why they do what they do. To find out why Nurse Next Door Home Care Services might be the right franchise opportunity for you, visit: nursenextdoorfranchise.com.au

Amber

Glenn

CEO Australia

Franchise Partner Melbourne South East

“I love that I lead a purpose driven company that is truly supporting our partners to build successful businesses.”

“Finding out that we’re making a difference in the lives of our clients, makes all the 7-day a week stresses worthwhile. ”

Marcel

Lauren

Franchise Development Australia

Franchise Partner Gold Coast

“It makes me smile, knowing that I’m contributing to our purpose of Making Lives Better every single day.”

“For me, it’s about inclusion. Regardless of age or ability, I want everyone to be able to live their best lives.”

Shak

Franchise Partner Monash & Whitehorse

People Experience Australia

“I’m able to find peace, joy and fulfilment in my work, and I believe that is quite rare in a profession.”

“I love and admire our people. I believe it takes a special kind of person to do the work that our carers do.”

Kylie

Fiona

Franchise Partner Canberra

Franchise Partner Brisbane

“I love to live life to the fullest, and helping other people experience that gives me so much joy”

Montana Intakes Specialist Australia “I get to combine creative purpose, and ethical and moral purpose. And that is the ultimate fullfilment.”

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“After experiencing the NDIS personally myself, helping others navigate it became a true passion.”

Tia Registered Nurse Melbourne “I get to care for both our clients and our care team, and that aligns strongly with my personal philosophy”

i’m making lives better Build a home care franchise with heart

Business Franchise Australia and New Zealand 29

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The changing finance landscape for new franchisees: 5 things to do to ensure finance doesn’t become a hurdle Whether you’re buying a business or a new house, the finance landscape has certainly changed in the last 12 months – so what does this mean for those looking to buy a franchise? With interest rates at an all-time low, now is definitely an optimal time to consider new business opportunities, however lending criteria has also changed during the same time period, meaning it really pays to do your homework to ensure finance doesn’t interfere with or hold up your plans.

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“With interest rates at an all-time low, now is definitely an optimal time to consider new business opportunities, however lending criteria has also changed during the same time period, meaning it really pays to do your homework.” Magdalena Schoeman | New Business Manager | Belgravia Health & Fitness

Here are five things you can do to help prevent finance becoming a hurdle:

Get a clear picture of your finances

There’s no point dreaming about the perfect business if it’s out of your price range and once you start discussions with a lender, they’ll expect to see a minimum level of key information from you straight away – so before you do anything else, it is beneficial to get in touch with a finance broker and do some guided groundwork to get a picture of your finances. This will include looking at your savings, also known as your asset and liability lists, and what your borrowing capacity is. If you do this first, the entire process will be far more enjoyable and not overshadowed by disappoint due to unrealistic expectations.

Don’t do ‘blind’ research

Just like buying a home, if you don’t do some initial prep work to narrow down your budget, the process can become very overwhelming. Much time can be wasted in wide research, indecision and changing your mind and all of this can delay your finance. If you do some initial groundwork and look to explore and compare a small handful of franchisors that are within your budget, suit the work-life balance you’re wanting to achieve and tick other key criteria like location and best-fit to your skill level, then you’re starting with a solid shortlist.

Prepare your business ‘CV’

When meeting with a commercial lender (and a franchisor), it can be a bit like a job interview and filling them with confidence about your experience can only work in your favour. What kind of skills and background do you have that enable you to run this business? What kind of training will you get from the franchisor, both initially and ongoing? Does the franchisor provide you with support in accounts, payroll, marketing etc – or is this something you have to do yourself (and if so, can you demonstrate previous experience). Be ready to have your ‘CV’ to present to the lender and optimise your chances of speedy success.

Look at the costs – in detail

The costs that franchisors present can differ in detail and format. To ensure you’re getting the full picture – and to allow you to compare apples with apples – you should request to see the ‘full initial investment cost breakdown’. This should detail all of the costs, including the less obvious ones like legal fees,

“To ensure you’re getting the full picture – and to allow you to compare apples with apples – you should request to see the ‘full initial investment cost breakdown’.”

accounting fees and DA/Council application fees. Other costs to look for and enquire about include how many months of working capital it is suggested to have initially, bank guarantee requirements and clearly establishing who does the fitout (and if there are preferred supplies to provide quotes). You want to ensure you have a complete picture of the costs and show that you’ve done your homework before approaching a lender.

Delve into the detail

It is beneficial to delve into the detail of the opportunity because the lender certainly will, too. Ask to see the franchisor’s disclosure document – very franchise needs to have one. This document details key information that will play a role in obtaining finance. For example, it will provide contact details for all existing franchisees. This can be very useful as you can contact people who have been through the same process to further understand their experience and support of the franchisor, plus ask any other questions you may have. This disclosure document will also detail information like open and closure rates and this is a key criteria lenders often use, as high closure rates flag a risk. It is also worth asking the franchisor for broker/lender recommendations as many have great options who already know the brand well. While the lending criteria has changed, with interest rates so low now really is the time to take a closer look at buying that franchise you’ve always dreamed about. If you do your homework and prepare up-front, the process should go smoothly with minimal hurdles to jump.

Belgravia Health & Fitness Belgravia Health and Fitness, the Australian leader in Fitness franchising with over 20 years’ experience in creating active, healthy communities. Its portfolio includes Genesis Health + Fitness, Coaching Zone and Ninja Parc Indoor Obstacle Course. Affiliated with JUMP! Swim Schools and BK’s Gym and Swim, Belgravia Health and Fitness supports more than 100 franchise locations across the country. It also forms part of the Belgravia Group: a private group of health, leisure, tourism, property, finance and technology companies with more than 200 locations and 7,000 employees Australia-wide. www.belgraviahealth.com.au

Business Franchise Australia and New Zealand 31

sna ps h ot: M agnetite

Open a New Window of Opportunity

with a Magnetite Franchise Noise pollution and thermal extremes have long been the two most prominent issues plaguing homeowners For over 23 years, Magnetite has been adding comfort to homes and offices by providing acoustic and thermal insulation to existing windows and doors, using retrofit glazing systems to convert single glazed windows to the performance of double-glazed windows. The Magnetite Journey The story begins in a garage in the inner west suburb of Ashfield in Sydney, 1998, with two brothers, Ben and Adrian Lafleur. After moving to Australia from Canada, the brothers realised how poorly insulated Australian houses were. In 1998, they bought the rights for the Magnetite® product - a magnetic secondary glazing system that attaches discreetly to the inside of a window – with the intention of focusing on the thermal benefits of double glazing. Right around this time, the Sydney Airport Noise Insulation Program was underway, so the focus quickly pivoted to the soundproofing benefits of the product. Over the years, the product was refined, with new variations of Magnetite® introduced to now include Classic, Easy Glide and Slider ranges, with multiple thickness levels of

glazing; as well as Solartite solar films, Sealtite acoustic and weather seals, and Soundtite secondary aluminium windows and doors.

Magnetite Franchisees The Magnetite franchisee is ideal for someone with a trade background who is ready to run their own business but still wants the support that franchising offers - a person who enjoys working with clients and is comfortable in a customer-facing role is also essential as most of the business is residential. To ensure a successful Magnetite operation, a strong work ethic is required, as you need to be actively involved in the day-to-day running of the business, whether that means jumping on the tools to help out on a job, showing the product to a potential customer, or even answering the phone to make sure no leads are missed. The Magnetite team hold weekly conversations with their franchisees to ensure they are connected to the group and up-to-speed with what is happening across the country, in addition to answering any job-specific questions the franchisee may have. The Magnetite online portal has HR, sales, technical, marketing, admin and production documents available to help franchisees across all aspects of the business. “And of course, most importantly is our network of small businesses across the country who have firsthand experience doing exactly the same thing. We are all at different stages in the business lifecycle so you can find someone to connect with who can be a sounding board.

32 Business Franchise Australia and New Zealand

Never underestimate the importance of being able to just have a chat with someone facing the same issues and celebrate the wins,” says Adrian Lafleur.

Franchising Opportunities From humble beginnings, the business has now expanded with a strong network of franchises across Australia, New Zealand and Singapore. The Magnetite’s window of opportunity is now open for the Brisbane market. Currently Brisbane is the missing link in the Magnetite network. Magnetite do not actively advertise for work in Brisbane as they don’t have a franchise there, however, they are still inundated with enquires. It is certainly a hot market for Magnetite products and services. The company also have long-term franchisees in Perth, Melbourne and Newcastle who will be looking to exit in the next couple of years, so these are also potential markets for the right candidate. “After franchising for 20 years we have never resold and existing franchise until this year,” adds Adrian. “We have had a few franchises that have simple reached the end of their contract and decided for one reason or other to walk away; however, most of our franchisees are long term. They have joined and never left. I think this is a testament to the family nature of the business. We don’t burn and churn but rather support a single business in a large territory so there is enough business to keep everyone happy.” www.magnetite.com.au

Learn more at www.snaponfranchise.com.au

Business Franchise Australia and New Zealand 33

e x pert a dv i c e

A Guide to Boosting Franchisee Driver Health and Safety

When Their ‘Workplace ’ is the Road The boom in ridesharing, food delivery and parcel delivery services has led to more cars on our roads for work purposes. In fact, last year online retail sales grew by 63 per cent,1 and food delivery services rose 12 per cent.2 Combined with the 12 per cent increase in work-vehicle-related fatalities from 2018 to 2020,3 there has never been a more important time for franchise businesses to reduce risks among their drivers when the road is their workplace. Organisations need to recognise that increased demand for deliveries can put drivers at risk of fatigue, burnout and, ultimately, accidents. They have a responsibility to provide safety education and refresher training to their workforce, particularly when time is spent on the road. Ultimately, good safety is not just about rules – it is about our people arriving home safely – and driver health and safety requires a top-down approach within the company.

“While creating the ‘Get Home Safe’ driver safety program at CouriersPlease, we ensured we have a strong program in place to support the health and safety of our 1200+ driver network.” Phil Reid | COO | CouriersPlease

While creating the ‘Get Home Safe’ driver safety program at CouriersPlease, we ensured we have a strong program in place to support the health and safety of our 1200+ driver network. Having doubled our network and hired hundreds of extra drivers to keep up with the 80 per cent increase in parcel deliveries we experienced in the last year, driver health and safety remains a top priority. Here are our 7 tips to help organisations keep their drivers safe on the road when working:

and going on walks to realign their spine are simple solutions drivers can incorporate into their daily routine to combat fatigue. Drivers should aim to get at least six consecutive hours of sleep before a shift, as over-exhaustion can lead to burnout. Rostering managers should also be aware of their drivers’ shift patterns, particularly during busy work periods, while sole trade drivers have their own responsibility to keep tabs on this. Drivers should not work shifts longer than 12 hours or if they have been awake for more than 14 hours.

Ensure drivers can recognise signs of fatigue and are well rested

Educate drivers on common warning signs of fatigue, which include feeling less alert, impaired judgement, and slower reaction times. Staying hydrated, getting fresh air,

With nearly one in five major accidents caused by distracted driving,4 it is a good idea for businesses to educate drivers on putting away

34 Business Franchise Australia and New Zealand

Have drivers remove distractions and avoid multitasking

“Organisations could formalise driver hygiene processes and procedures of their vehicle, and have a focus on high-touch surfaces such as the steering wheel, seatbelt, gear stick and indicators.”

“Staying hydrated, getting fresh air, and going on walks to realign their spine are simple solutions drivers can incorporate into their daily routine to combat fatigue.”

anything that might take focus away from the road. If your driver workforce uses navigation and music, ask them to set this up before driving, and have them keep mobile phones and scanner devices in a cradle. It is also a good idea for drivers to set up Bluetooth for calls, and to only answer their phone when safe.

Create procedures around COVID-safe practices and good general hygiene Daily hygiene is crucial to prevent the spread of common germs and COVID-19, particularly if drivers share vehicles or use it to carry passengers. Organisations could formalise driver hygiene processes and procedures of their vehicle, and have a focus on high-touch surfaces such as the steering wheel, seatbelt, gear stick and indicators. If drivers carry passengers, it’s a good idea for them to disinfect seatbelts, door handles and wipe down seats before and after every journey, and provide alcohol-based hand sanitiser for passengers.

Educate drivers on adjusting their driving to different conditions

In busy and built-up conditions, drivers should aim to keep a one-car gap when waiting at the lights or stopped in traffic. In rural areas, they should be alert for wildlife, debris from other cars on the road and potholes. It would be wise for organisations to educate drivers to be more cautious when

working at dawn, dusk and night. During heavy rain or in the case of hail, drivers should consider pulling over into a safe shoulder or rest stop.

Encourage drivers to take care of their body by stretching, having breaks, and adjusting seats

When your driver workforce looks after themselves, it is good for their own health as well as a business’ bottom line. Drivers can improve their overall wellbeing and performance by scheduling in regular five-to-10-minute breaks and micro-stretch sessions every two to three hours in their shift. Consider also adjusting seats correctly to reduce body aches and pains.

Ensure drivers are aware of risks when parking and stopping in unfamiliar locations

When picking up and dropping off passengers or deliveries, ensure drivers follow parking and loading zone rules. Drivers should look out for unsteady ground, unexpected parking barriers, pedestrians, and tight parking spaces. They shouldn’t rely on reverse cameras and, if unsure when reversing, always follow the GOAL rule – Get Out And Look.

Consider reminding drivers to upkeep vehicles regularly

Regular vehicle maintenance is essential to ensure the safety of drivers, passengers, and

the public. Organisations could consider sending drivers regular reminders on oil and filter changes to ensure a vehicle’s engine continues to run smoothly and regularly check tyre pressure to ensure good handling, steering, and safety. If your workforce consists of rideshare driver, encourage them to get a full service on their vehicle every 10,000 km. If using a company vehicle, drivers need to be aware of any strange sounds and inspect the vehicle before departing on delivery runs. ABS, March 2021, https://www.abs.gov.au/articles/online-salesjanuary-2021-supplementary-covid-19-analysis

2 Ibis World, 2020, https://www.ibisworld.com/au/industry/onlinefood-ordering-delivery-platforms/5538/ 3 Safe Work Australia, Work-related Traumatic Injury Fatalities Australia 2019 report, https://www.safeworkaustralia.gov.au/mediacentre/news/work-related-fatalities-2019

Bicycle Network, 2018, https://www.bicyclenetwork.com.au/ newsroom/2018/10/11/distracted-driving/

Phil Reid is COO at CouriersPlease (CP), Australia’s leading franchised courier service. He has more than 25 years’ experience in logistics and transportation, and leads a team of more than 1200 people across the CP franchisee network and support staff. Phil’s achievements during his time at CP, include reducing Lost Time Injuries by 70 per cent through a targeted safety approach and leading the largest franchisee conversion in Australia, with 650 contracted drivers converting to a franchise model. www.couriersplease.com.au

Business Franchise Australia and New Zealand 35

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SPECIAL FEATURE

TRENDING FRANCHISES

Business Franchise Australia and New Zealand 13

$4.95 (AUD), $7.95 (NZ) inc. GST.

WAYS TO STAY ON TOP OF YOUR CASH FLOW

www.businessfranchiseaustralia.com.au

WA INC YO RE

trending franchises

VOL 15 ISSUE 04 may/june 2021

‘It’s All About Personality’

WAYS TO INCREASE YOUR REVENUE

Could You Be Bedshed’s Dream Franchise Partner?

will i or won’t I?

trends influencing Franchising desisions

TRENDING FRANCHISES:

EMBRACE CHANGE TO STAY STRONG

service, mobile & more

franchises on the rise

Business Franchise Australia and New Zealand 37

Resources at your fingertips!

CURRENT TITLES INCLUDE: Business FRANCHISE Australia and New Zealand magazine The Magazine for Franchisees, Bi-monthly publication The Australian and New Zealand Business FRANCHISOR magazine The Magazine for Franchisors, Quarterly publication Australian and New Zealand Business FRANCHISE DIRECTORY Annual publication The FRANCHISE GUIDE Annual publication CGB’s website also provides an additional advertising and information format and complements our publications.

www.businessfranchiseaustralia.com.au

38 Business Franchise Australia and New Zealand

Contents

On the Cover 42 Cover Story: ‘It’s All About Personality’ Could You Be Bedshed’s

Dream Franchise Partner?

54 Expert Advice: Will I Or Won’t I? Trends Influencing Franchising Decisions 44 Feature Article: Trending Franchises: Embrace Change to Stay Strong 50 Expert Advice: Service, Mobile & More: Franchises on the Rise

40 What’s New:

Announcements from the Industry

42 Cover Story: ‘It’s All About Personality’ Could You Be Bedshed’s

Dream Franchise Partner?

44 Feature Article: Trending Franchises: Embrace Change to Stay Strong 46 Expert Advice: Growing Franchise Trends

Brian Keen, Founder, Franchise Simply

48 Profile: The Lott: What’s Almost as Good as Winning the Lottery?

Selling the Winning Ticket!

50 Expert Advice: Service, Mobile & More: Franchises on the Rise

Kerry Miles, Director, FranchiseED

52 Snapshot: Fantastic Services: Franchising Provides Stability in an

Uncertain Climate

54 Expert Advice: Will I Or Won’t I? Trends Influencing Franchising Decisions

Robin La Pere, Franchise Consultant, No Ordinary Businesses and Franchises

56 Expert Advice: The Legal Franchise Landscape:

Navigating Franchisor/Franchisee Relationships

Robert Toth, Accredited Commercial and Franchise Law Specialist, Marsh Maher Richmond Bennison Lawyers

58 Snapshot: GeckoSports: Meet GeckoSports Franchisor Kim O’Donnell

A regular of Business Franchise Magazine, our special supplement in franchising showcases a different industry each issue To share your specific expert industry advice or to feature your franchise in the next issue, please contact: Vikki Bradbury Phone: 03 9787 8077 Email: vikki@cgbpublishing.com

Business Franchise Australia and New Zealand 39

what’snew! GOTCHA LEADING THE WAY IN PREMIUM BUBBLE TEA TECHNOLOGY Gotcha Fresh Tea, Australia’s most unique, premium bubble tea brand, combines the entrepreneurship and innovation of founder Roger Fu to deliver a unique, luxury bubble tea experience and a fast-growing franchise trend. Employing his smarts as a mechanical engineer and industrial designer, Fu has designed a tea brew and quick shake machine that will cool hot tea to a chilled bubble tea in 0.5 seconds, crucial to maintaining the strong fresh leaf flavour that other tea brands lack. The machine is considered the Ferrari motor of bubble tea making and Fu expects this to revolutionise the industry. Respectively bringing together Western and Eastern tea cultures, each refreshing beverage is freshly brewed and cooled to order, using only full leaf tea, selected from notable high altitude tea plantations. Gotcha Bubble Tea is focused on delivering a high-quality experience for all their customers. Channelling the look and feel of a luxury fashion brand, Gotcha Bubble Tea stores are tea salons with banquettes, soft lighting and heightened glamour. With innovation always brewing, Gotcha is the first Australian Bubble Tea store introducing eco-friendly paper cups and paper straws into stores this year. With 15 stores slated to open in 2021 alone, new technology to cool down a steamy hot beverage and plans to start bouncing into new and international markets, Gotcha is set to redefine the bubble tea world. www.gotchafreshtea.com.au

WORLD’S LARGEST PILATES BRAND OPENS FIRST STUDIOS IN AUSTRALIA Club Pilates have opened their first three studios in Australia, bringing the leader in Pilates to life across three locations: Sippy Downs, Brisbane Metro North, and their first franchised location in Noosa. Club Pilates is set to benchmark the Pilates experience in Australia by delivering a premium studio experience, world-class equipment and the highest qualified instructors in the country. The Club Pilates Australian Master Franchise Agreement was signed in February 2020 and marks the 11th country the brand will operate in. The brand has almost 700 locations open across the globe and are part of parent company Xponential Fitness, a curator of leading fitness brands across each vertical in boutique fitness. “We are honoured to be part of a global brand that has the heritage to provide franchisees with such an established executive model. It’s a world-class franchise offer in terms of education, marketing, sales capability, and operational excellence,” said Club Pilates Australia CEO Brendan James. Founded in 2007, Club Pilates is the largest Pilates brand by number of studios, designed with the vision of making Pilates more accessible, approachable and welcoming to everyone. Based in Irvine, California,

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Club Pilates has appeared in both Entrepreneur Magazine’s Franchise 500, Fastest-Growing Franchises, and Inc. Magazine’s Inc. 5000 lists five years running. Club Pilates offers extensive training certification for its instructors. Its 500-hour training program includes instruction on Pilates, barre, Triggerpoint, and TRX Suspension Trainers. www.clubpilates.com.au

STAGECOACH MEETING DEMAND FOR CHILDREN’S RECREATIONAL AND PERFORMING ARTS

With lockdowns lifting and life slowly returning to normal, Andy Knights, COO of children’s services franchise Stagecoach Performing Arts says that parents are understandably keen to reintroduce their children to their usual routine and make up for any lost learning caused by school closures—making the demand for after-school clubs and classes higher than ever. “Stagecoach Performing Arts has been delivering singing, dancing and acting sessions to children around the globe for over 30 years. Now, 21 years on from the launch of our first Australian franchise, the need for a creative and liberating outlet for young people is more apparent than it’s ever been. “Over the last year, our children have missed school and have had no choice but to forgo social occasions with friends that are so important during childhood and early teen years. For them, routine, familiarity and independence to explore their own passions will provide some sense of certainty. Studies have also proven that, by regularly attending interactive group activities, like our singing, dancing and acting sessions, a child’s ability to learn in a traditional schooling environment increases.” As a testament to the need for children’s fun and engaging afterschool activities, Alison Tasker, owner of a Stagecoach Performing Arts franchise in Perth South, has launched a new territory, bringing Stagecoach to the busy suburb of South Fremantle. In addition, the latest Sydney franchise territory—for which Stagecoach is currently in the process of recruiting a franchisee—is already gaining a significant amount of interest. Prospects are keen to invest in trusted, established children’s services providers to fulfil this high-demand area. www.stagecoachfranchise.com

SPEEDFIT SUPPORTS FRANCHISEES WITH NEW PART OWNERSHIP MODEL Australia’s largest EMS (electronic muscle stimulation) personal training franchise company, SpeedFit, will offer new franchise owners an opportunity to get into the market with a unique, part ownership model, designed to help boost small business ownership in the wake of COVID-19. Talking about the offer, Matej Varhalik, CEO and cofounder of SpeedFit, said: “We know our model works so we have decided to reduce the barriers to entry for those interested in running their own business in the health & wellness space, and will provide the necessary training and education to help them succeed.” Prior to announcing the national offer, SpeedFit trialled the partownership model at theirKotara, New South Wales location. Amy Hart, co-owner of SpeedFit, Kotara, said: “A few years back I was carrying some major injuries and found nothing worked for my rehabilitation until I tried SpeedFit. I was not only blown away by the results but the entire, personalised experience and soon became a studiomanager.” “I soon realised that what I really wanted was to own my own SpeedFit studio so I approached Matej and asked if there was any way we could make it happen. I was upfront about the fact that I couldn’t afford to buy a franchise on my own but instead of saying, ‘no’, Matej said, ‘let’s work something out’. “The part ownership model works perfectly for me right now and fits into my plan to not only one day have 100% ownership but also open a few more studios.” https://www.speedfit.com.au

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c ov er sto ry: B e d s h e d

‘It’s All About Personality’

Could You Be Bedshed’s Dream Franchise Partner? Bedshed - one of Australia’s largest specialist mattress, bedding and bedroom furniture franchises with a network of 37 stores across the country – celebrated 40 years in business last year. In this issue of Business Franchise magazine, we put our feet up with Bedshed National Business Development Manager Greg

Prussia to find out what makes it such a trusted brand.

Bedshed is a trusted brand with great national recognition. What makes the brand such a powerhouse? Hands down it’s the people! From the team at central office to our network of franchise partners, there’s an incredible sense of camaraderie between everybody, a feeling that we’re all in it for one. There’s no “Us” and “THEM” like I’ve experienced with the other franchise networks, it’s “WE” at Bedshed.

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We’re always seeking ways to keep our franchise partners happy by involving them in the evolution of our brand and finding ways to increase their profits. And when you have a happy franchise partner, you have happy staff and happy customers resulting in a well performing store. When customers come into a Bedshed store, it feels like a family environment where they can trust they’re not going to be ‘sold’ to, just looked after and given the best information and advice. By building strong relationships at all levels, we have been able to build that all important

Tell us about yourself and what your role involves. As the National Business Development Manager, I recruit new franchise partners for Bedshed. I take prospective franchise partners through the whole seven-step due diligence process, quantifying them every step of the way, making sure we are a good fit for each other. Before joining Bedshed, I did my own due diligence on the brand. I felt my morals had to be strongly aligned with where I worked and I wanted to be sure this was a brand I could really believe in; one that had a great story to tell. I spent some time looking at their financials, P&Ls, and talked to a few franchise partners. After doing that, I couldn’t wait to start! After doing my due diligence, it makes sense why Bedshed have had only one franchised store up for resale in the last nine years and why there are still franchise partners in the network that have been there since the 1980s.

If you had to describe what you look for in a Bedshed franchise partner using just one word, what would it be? To sum up that attribute in word? It’s got to be personality! Our ideal franchise partner is the kind of person that attracts other people. We all know those people in social situations who everyone just gravitates towards because you feel like you trust them and you want to hang out with them.

So, when we look for new franchise partners, we’re really looking to see if their personality fits with our brand, and ours with theirs. You can teach product knowledge and everything else to do with business, but you can’t teach personality. I believe that people buy from people and if we put someone in the role who has all the knowledge needed but isn’t easy to talk to, or they try too hard to ‘make a sale’, they can’t build trust with the customers resulting in fewer sales.

Last year Bedshed celebrated 40 years in business by evolving the brand. One recent development was the introduction of an online e-commerce store. How have online sales impacted your franchisees? We’ve had complete buy in from our Bedshed franchise partners and it’s been amazing for them financially! Say a customer spends two-grand on some new bedding overnight on our e-commerce store; the customer chooses the store they wish to purchase it from, that sale goes through, then all our franchise partner needs to do when they arrive in the morning is process that sale and arrange delivery – and best of all, all of that revenue goes straight to the store. I’ve never seen an online store where 100% of sales goes straight to the franchisee. During Covid, when people were mostly shopping from home, the online store really showed its true potential. In fact, in 2020 - when we had most of our Victorian stores shut for three months - we had our best financial year ever!

Hands down it’s the people! From the team at central office to our network of franchise partners, there’s an incredible sense of camaraderie between everybody, a feeling that we’re all in it for one. There’s no “Us” and “THEM” like I’ve experienced with the other franchise networks, it’s “WE” at Bedshed.

What training and ongoing support do you provide franchisees? We provide pre- and post-opening training which includes product and sales training. In fact, our new sales training course “Setting the standard of excellence” is a bespoke sales course designed specifically for Bedshed which arms our sales staff with the tools needed to build trust and close sales. We have retail managers in each state that are always there to provide ongoing daily, weekly and monthly support. We also host yearly meetings and organise overseas trips to international trade shows throughout Asia, Europe and North America. We also visit the manufacturers that build our furniture, to involve the franchise partners in decision making when it comes to furniture that they’ll be selling. I find it refreshing that the franchise partners are involved in deciding big issues like what furniture we sell in store. And why shouldn’t they be involved? It means they are more invested in the product which, in turn, helps build that all-important trust with customers.

Taking the next step Have a question about becoming a Bedshed franchise partner? Just want to have an initial conversation? Contact Bedshed’s National Business Development Manager, Greg Prussia 0447 891 158 or email gprussia@bedshed.com.au

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trust and maintain that strong brand for over 40 years.

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FE AT U R E A R T I C L E

TRENDING FRANCHISES:

Embrace Change to stay strong

Although franchising as a business model didn’t become a major trend in Australia until the 1970s, it didn’t take long for that trend to grow roots and turn into something more—a tradition. Half a century on, and franchising is now the norm; according to the 2016 Franchising Australia survey, there are currently more than 1,100 franchise systems and approximately 79,000 franchise units in Australia, contributing on average $144 billion to the Australian economy each year

and generating almost half a million jobs. And while many franchises have taken a beating this past year due to the global pandemic and subsequent hit to the economy, a remarkable number of franchises were able to get back up, dust themselves off, and become stronger than ever.

The hottest trend? Resilience! Franchises that are showing resilience in the face of adversity are the ones that have embraced new trends to stay relevant. The ones that have adapted new systems and protocols to keep customers safe, for example, or the ones that have embraced online alternatives to in-person services, or the ones who see future demand for sustainable products and react to meet this need—these are the franchises that are

ensuring their franchising system continues to be a trending, relevant one. Many of the changes we have seen in the past year to the way businesses operated were adapted virtually overnight. Some had already been developing over many years; developments like cashless payments, e-commerce stores and home delivery for a wide cross-section of takeaway options have been the norm for some time now. But other developments like QR scans, hygiene stations and social distancing were sudden and reactive. But after sorting out the initial teething problems, franchisors who rallied to quickly react to, and implement, these changes were able to adjust, adapt and survive. The pandemic also opened up opportunities for some franchises and demonstrated how quickly franchise systems can respond quickly to unexpected change. When considering a resilient franchise, take a close look at the ones that have been thriving during lockdown and examine what innovations they introduced and how they managed their business, their people and their future strategies during that tumultuous time.

Franchisors looking to the future Looking to the future, many of these changes are likely to stick around. Customers are likely to continue to appreciate the convenience of home shopping from an online store, menu ordering apps, mobile repair services and increased hygiene and safety standards in home care, health, beauty and fitness services. Over the past year, many franchisors have also been stepping up to support

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FE ATUR E : t r en di ng fr a nch ises their franchisees. In a Franchise Council of Australia (FCA) survey, 94 percent of respondents provided examples of the support their franchise networks offered during the pandemic, including direct and indirect financial assistance to help with navigating changes in business regulation. The good news is this seems like a trend that will continue well into the future as franchisors and franchisees realise the benefits of a strong support network in building resilience and longevity. The franchises that pay attention to trends by listening, observing and reacting to the needs of their franchisees and their customers are not only making sure their business stays afloat during changing times, they’re building the business traditions of tomorrow.

Tips for Choosing a Trending Franchise Whatever kind of franchising opportunity you are considering, keep in mind these important tips before making any big decisions on your franchising future. • Trend vs Fad: Some business ideas are here today, gone tomorrow. Taking a risk on investing in a shiny new business proposition can be rewarding, but risky. If you are looking for a trending franchise that offers a safer investment, look for a franchise that has an established track record balanced with a keen understanding of business trends. For example, it might be traditional retail store with household brand name recognition, but one that also offers automated online sales. • Due Diligence: A key piece of advice for all new franchisees is to thoroughly conduct due diligence. This is especially true if investing in an up-and-coming trending franchise. Do your homework,

carefully read the Franchise Disclosure Document (FDD), attend networking events and discovery days, and talk to other franchisees. Learn what fees, licensing and royalty arrangements are in place. Don’t be afraid to ask lots of questions. A franchisor with a reputable business proposition with established processes in place should be able to answer all your questions, confidently. • Future Thinking: Does the business have longevity? Are the trends they are implementing value-adding to the longterm profitability and trustworthiness of the brand? Again, what you do with the answers to these questions depends on what kind of investment you are seeking. If you are up for a risk and looking for a franchise that will turn a profit in a short space of time, a ‘trendy’ franchise like a fun and quirky food franchise (think Kramer of classic TV sitcom Seinfeld’s out-there business idea of a “pizza place where you make your own pie!”), may be just the ticket. But if you are looking for a franchise with at least a five-to-tenyear commitment, consider whether the product or service being provided will still be popular or in demand far down the track.

Franchising trends on the move Here is a snapshot of some of the kinds of franchises that have showed resilience during the pandemic and look set to continue in popularity:

Mobile Services From food trucks to food delivery, and from auto repairs or computer repairs, more service providers are tapping into the demand for services that head straight to the customer rather than the customer travelling to a bricks-and-mortar location. Born out

of necessity over the past year as people and businesses were forced into on-and-off lockdowns, the simple convenience of having a service provider come to you to you is not a trend that is likely to disappear.

Going Green As climate change and other environmental issues continue to remain front-of-mind for many customers, particularly millennials, franchises that are invested in green processes or products that help reduce our carbon footprint are rising in popularity. Some franchises are focused on zero-waste, by introducing products that recycle and reduce waste like long-term, repeat-use cutlery, toiletries and cleaning products. While other franchises are specialising in solar panel installation or window doubleglazing to improve house insulation.

Pets and Kids In a simple case of supply and demand, franchises that cater to both children and the beloved family pet are making an impact. Far from being the ‘special treats’ or ‘nice to have’ services they were in the past, people are increasingly demanding high-quality services for the special ones in their life. Parents are spending more on their children’s education through personal tuition franchises, investing in health through kids’ sports groups and play centres, and seeking only the best in day care providers. Puppy parents are also keen to spend big on day care as well as pet training and pet grooming services.

Explore all franchise opportunities — from traditional to trending — in the Business Franchise directory: https://www.businessfranchiseaustralia. com.au/directory

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Growing Franchise Trends Business never stands still does it? Especially today with fast communication systems making us all aware of what is being done by everyone else and using those ideas to build new ones of our own. And the changes and innovations seem to be coming faster and faster each day. Having been involved with franchised businesses since the 80s, I have seen how

businesses passing my door reflect the latest changes. From face-to-face interaction, landline phones and snail-mail to today’s communication systems with mobile, text, email, websites, social media, chat bots, cloud-based storage, and software capable of doing almost anything. But I have to say the biggest shift has taken place over the past five years culminating in the swift uptake over the last year disrupted by COVID. Who would have known I’d be teaching my 70 and 80yr+ running mates how to use Zoom for our weekly meetings? My first introduction to the way the digital era impacted on business was in the early 90s when we brought a new concept business into Australia from the US – Expense Reduction Analysts. At the time we needed white collar franchises to appeal to the many government and big business

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employees being made redundant and this cost-reduction consultancy was just right for this group. Right too, was the early intranet we built to house our growing prospect and franchisee database and chat line. Even though we sometimes had to wait overnight for our first emails to be delivered from Perth to London via North America as they were routed then. Still faster than snail-mail. Ten years ago, even though Franchise Simply was established as a digital business, I was still dealing with business people trying to create a franchise group based on their norms: unwieldy PDF-based operations manuals which were never used and never updated; accounting systems based on early software that was too complex to be used in-house; brash, emerging websites and social media marketing not at all suited to most consumer taste. The list goes on.

Brian Keen | Founder | Franchise Simply

preparing easy-to-use, intuitive, cloud-based operations manuals he knows his franchisees and staff will use because the systems are closely integrated into his training and support. Improving efficiency, giving better service and increased ROI. Probably the most sophisticated use of digital management I have seen is associated with another client of mine, Earworx. Based in Hobart, Earworx was expanding fast just before COVID hit and they needed to be able to interact with franchisees and their staff throughout Australia as the rules changed overnight. Fortunately, they had already set their operations up in our software, FranSystems, so the training base on how to conduct most ear treatments and how to run their rooms and businesses were in place. What they were able to do then was practice by practice, issue-specific COVID instruction overnight as each State brought in new rules, keeping everyone safe and legal and being able to help clients in need without disruption.

Today, this cohort just doesn’t exist. Even before COVID, our client base had become younger and more interested in digital management systems. Take Jason Graham from Blockout Blinds in Melbourne for instance, who was starting to digitise and automate his total sale and supply line, releasing his current staff from much of the admin work they used to do. His clients order online, put in their measurements for each blind chosen and make the payments. These blinds are then ordered automatically from the manufacturer. Jason’s franchisees will now just visit the site to check measurements and to install or supervise installation by a subcontractor. Of course, they are in touch with the client to make sure that warm human face and voice are there to keep the relationship going. Needless to say, Jason is

Earworx continued to open new franchised outlets throughout last year through the heavy interstate travel restrictions by extending their operations to include sections on how to set up a new practice. The equipment and stock to purchase, how to set it up, how to establish email, phone, SMS and other communication systems for booking and general contact. They also set up their Franchisor support systems and the way they would monitor how each practice was performing – all to the finest detail. What this means today, is that whilst it is preferred that the initial franchisee induction training is held face to face, much is done remotely. They tell us the ability to be able to make these changes so fast using digital systems already in place saved their business through COVID. The experience has shown them better ways to do so many things that it has changed their business model dramatically resulting in improved patient service and higher margins. An enviable outcome. There are so many reasons for making the move to running a franchise by using good, easy, intuitive digital management systems.

Probably the most important is the need to attract millennials into your group as customers, staff and as franchisees. Attracted to modern businesses, this group is becoming more and more important to every business out there and if you can’t attract them, your business is probably not viable in the midterm. So, yes, the digital revolution is upon us and needs to be embraced. The thing is, however, going digital is not easy. I have seen so many businesses which have attempted to make the change, spent so much on bringing in expensive software only to find everyone is drowned in administrative tasks just keeping the software going. So, their staff and franchisees don’t look after the admin, and they find other ways to manage their work their own way which is not trackable nor consistent and lets the side down. It takes planning, and a ruthless mind which will only accept software that is absolutely essential to get the job done simply and intuitively. Alongside this there needs to be brutal execution, training and support to make sure everyone is on board and follows the system. All done remotely, of course, and in a way that will feel friendly and warm and full of human contact. And, like NASA’s famous moon-shot, an astute franchisor recognises that IT tuning is a constant. As a reminder, Scott from Earworx tells me they are implementing more tweaks and innovations even as I write this. Brian Keen has been involved in the franchise industry for more than 30 years and, today, is the Founder of Franchise Simply. His on-the-ground business experience as a multi-unit franchisee, franchisor and consultant helping many of the big names create their own franchise systems and growth over the years has been fed into Franchise Simply, helping today’s SMEs grow their business by franchising. www.franchisesimply.com.au brian@franchisesimply.com.au

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“Having been involved with franchised businesses since the 80s, I have seen how businesses passing my door reflect the latest changes.”

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pr o file : the lott

What’s almost as good winning the lottery?

Selling the winning ticket! For The Lott’s retailers, being a franchisee with one of Australia’s largest retail franchises brings a range of benefits – from ongoing operational and technical support through to receiving a commission from the sale of lottery products. But for the hundreds of outlets that sell a division one winning entry each year, the highlight is playing a part in changing their customers’ lives. For many Aussies, winning the lottery is a once-in-a-lifetime, dream-come-true experience, but according to some of The Lott’s retailers, selling the winning ticket is equally as rewarding. The Lott’s retailers receive a commission for every lottery ticket they sell. While they don’t receive any additional commission if one of those tickets wins division one, franchisees are more than happy to bolster their outlet’s reputation by being associated with big prizes. General Manager Lotteries Retail Antony Moore said for some outlets, selling a major prize was just as exciting as if they had won the prize themselves. “For many of our outlets, selling a major prize is a dream come true, and the excitement never fades; whether it is the first time they’ve sold one or the tenth time,” he said.

“Hearing that one of our customers had won division one put a smile on the faces of the entire team! Being able to play a part in changing someone’s life is pretty exciting!” – Rod Hurley, Waterfront News

“Wonderful! It was just as good as if I’d won the lottery. Excitement all around. Fancy being able to hand over a two million dollar ticket to somebody!” – Hope Waters, Robertson Newsagency While retailers were happy one of their customers had won the big prize, Mr Moore revealed they were equally ecstatic when that customer was a regular visitor to their outlet.

“It’s even more special when they are regular customers who go out of their way to visit our store. When they came into the store, we got to congratulate them and share some bubbles and a few tears of happiness and joy! This is life-changing for them, and we are so happy for them!” – Lyle Reilly – Mount Cotton Road News “The customers are so happy for our town and the winner, of course! The community is very tight, and good news like this is so welcomed. The customers are not too disappointed that it’s not them, just really happy that the win has come to Gundagai.” – Penny Nicholson, Gundagai Newsagency

A recent survey found 63% of The Lott outlets believed selling a division one or major prize winning ticket had increased their reputation among existing and potential customers as a “winning store”. “To help our retailers share the amazing news they are a division one winning outlet; we provide a range of support, including digital and print promotional collateral,

media campaigns and a permanent plaque for them to display,” Mr Moore said.

“Our customers are always happy to share in the news of a division one win. It cements in their minds that dreams can come true in this outlet.” – Peter Drever, Bacchus Marsh Newsagency “We have such a great community of customers that I know all of them will be as equally happy for us to sell a division one prize as they will be that a local won.” – Nathaniel Henderson, Burnt Bridge News & Lotto

The home of Australia’s Official Lotteries, The Lott operates and markets Australia’s leading lottery games customers know and love creating everyday winners, winning every day. Last financial year, more than 104.9 million winners took home more than $3.45 billion in prize money from their favourite games at The Lott, including Saturday Lotto, Monday and Wednesday Lotto, Powerball, Oz Lotto, Set for Life, Lucky Lotteries, Keno, Super 66, Lotto Strike and Instant Scratch-Its. In the 12 months to 30 June 2020, Australia’s Official Lotteries contributed more than $1.4 billion via state lottery taxes and donations to help community initiatives, such as hospitals, health research, disaster relief and education. www.thelott.com

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CRT

Join us at The Lott

When Australia dreams, we all win. The Lott* offers Australia’s official lottery games which Australians trust and love. Each year Australia’s Official Lotteries make dreams come true. With the help of our retailers, Australia’s Official government-regulated Lotteries play an important role in helping to support Australian communities with over $1.4 billion^ available for hospitals, schools and sporting groups. We are Australia’s largest retail franchise network with almost 4,000 franchisees, operating all across Australia, except for WA. *The Lott represents Australia’s Official Lotteries which are sold by licensed entities: Tattersall’s Sweeps Pty Ltd, Tatts NT Lotteries Pty Ltd, New South Wales Lotteries Corporation Pty Ltd, Golden Casket Lotteries Corporation Ltd, and Tatts Lotteries SA Pty Ltd. ^State Lottery Taxes FY18 Australia-Wide (ex.WA).

Help is close at hand. GambleAware gambleaware.nsw.gov.au 1800 858 858

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e x pert adv i c e

Service, Mobile & More Franchises on the Rise

“In retail, it’s all about the brand, as it’s the brand which helps attract people to the store, so when assessing a franchise business, you need to look for exceptional marketing strategies.” Kerry Miles | Director | Franchise Ed

As Australians settle into our ‘new normal’ at least for the foreseeable future as a result of the global COVID-19 pandemic, there are some clear trends emerging - in life, as well as franchising. Lockdowns, extended periods away from loved ones, as well as forced changes to the way we work or transition out of work has led to people reassessing their lives and what is really important to them. Further, the rapid adoption of technology and more flexible work arrangements has

created a greater focus on lifestyle balance. With people working from home, online shopping has increased significantly, as has the use of delivery services. Pet ownership has also sky rocketed. As with any economic downturn there has been an increase in redundancies. However, rather than jumping back into the daily corporate grind people are looking for opportunities that align with their personal values before deciding on their next move. This trend translates through to the type of franchises we are seeing people looking to invest in through the Australian Franchise Marketplace, and those franchises that have performed strongly over the last 12 months.

Service and mobile franchises While some industries are outperforming others across the franchise sector, a clear

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trend which crosses across a range of industries is the rise in service, and in particular mobile franchises. One of the appeals of these types of franchises is the lower start-up costs. When investing in a retail franchise, there are usually fit out and on-going leasing costs which can significantly add to the cost of a business, whereas with a mobile franchise you have the initial vehicle fit out costs, which are generally lower, and no on-going rent.

Home handyman and home renovation With people spending more time in their homes, home improvement-related franchises have performed extremely strongly over the past 12 months. One franchise I was speaking with last year mentioned they had seen sales increase by 1000% year on year across their stores. With a number of businesses adopting more permanent flexible working arrangements this trend is likely to continue.

Aged care, mobile nurses and alternative health therapies Our ageing population, in conjunction with a greater focus on health and increased preference to avoid places where we may be

conjunction with a greater focus on health and increased preference to avoid places where we may be exposed to illness are all contributing to an increase in demand for a range of franchises offering in-home care and support services.”

“From dog training, grooming, walking services, vet services, pet products and more - with an explosion of pet ownership comes an explosion in spending associated with pet ownership.”

exposed to illness are all contributing to an increase in demand for a range of franchises offering in-home care and support services. The focus on health is also leading to an increase in preventative and maintenance treatments across a range of alternative therapies.

Cleaning franchises It’s no surprise there has been a rise in demand for cleaning franchises, particularly industrial cleaning, as deep cleans become part of the new norm for businesses.

Pet care franchises From dog training, grooming, walking services, vet services, pet products and more - with an explosion of pet ownership comes an explosion in spending associated with pet ownership. Coupled with this trend is the continued rise in pets being substitute babies. Expenditure in this industry was already rising steadily before the pandemic. However, now we see not only the demand for designer puppies increase, but also animal shelters receiving a ten-fold increase in demand.

Food franchises Food franchises are still popular, despite the impact of COVID-19 on some outlets. People are still becoming increasingly reliant on purchasing meals prepared outside the home, and with home delivery widely available, the industry has generally adapted well to the new normal. In particular, healthy food franchises, including mobile franchises, are on the rise as people are focused on a combination of health and convenience. Regardless of the franchise you choose to invest in you need to ensure it aligns to your business goals, as well as your personal circumstances and financial capacity. I created the Australian Franchise Marketplace to help people looking to invest in a franchise to access and understand that dashboard, to make informed business decisions. Not only can you access this great, free resource to equip you with the questions to ask franchisors, you can also apply your

new skills and knowledge straight away with a range of franchise businesses exhibiting online. You can deep dive into a range of franchise offers, ask questions and download information online, 24 hours a day, every day of the year. Find out more or register for your free ticket at: AustralianFranchiseMarketplace.com.au Kerry Miles is Director of FranchiseED, Founder of Australian Franchise Marketplace, a Franchise Mentor & Coach, and Adjunct Research Fellow at University of the Sunshine Coast. She has nearly two decades of experience in the franchise sector with clients including small and large franchises and government organisations with an interest in the franchise sector. www.franchise-ed.org.au

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“Our ageing population, in

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sna ps h ot: Fa nt a s ti c S e r v i c e s

Franchising Provides Stability in an Uncertain Climate Businesses in Australia have undoubtably faced some unprecedented challenges over the last 12 months and franchises have been no exception. But there is a general feeling within the franchise community that we have weathered the storm, and business is on the rebound. As an industry, franchisees were forced to adapt their practices in order to survive and learned many valuable lessons along the way. Franchisees who previously delivered

services for predominantly commercial customers, reaped the rewards of the home improvement boom that came as a result of Aussies working from home and holiday budgets being reallocated to odd jobs around the house.

business owners in Australia( ). Fantastic Services Group is encouraging everyday Aussies to consider opting for a franchise as opposed to regular employment and benefit from the proven business models franchising has to offer.

However not only did franchisees see a change in their customer bases over the last year, the services delivered went from relatively straightforward office cleans to decontaminating COVID infected spaces… scary!

However, the increased demand for home services in Australia shouldn’t be the only reason you consider starting a franchise with Fantastic Services Group. With over a decade of industry experience and franchisees across three continents, Fantastic Services Group has a well-established and proven model of success.

Fantastic Services Group made sure to equip their franchisees to support essential services needed during the pandemic, and by acting quickly, their franchisees in the cleaning and sanitisation sectors were able to play a vital role in keeping spaces clean and Aussies safe. The UK-born franchise group responded to the increased demand for cleaning services by introducing an ‘Antiviral Sanitisation’ service which included deep cleaning and a ‘fogging’ of mist that kills 99.9% of germs. Sydney franchisee for Fantastic Services Group, Shirin Lakhani said at one point she was doing between 15-18 antiviral sanitisations a week for hotels, childcares, medical practices and commercial offices. ‘’Business was continuous throughout 2020 and has remained strong into 2021. It seems Australians across the country are still prioritising having a thoroughly clean office and home to maintain a certain standard of cleanliness. “I manage cleaning franchises in Sydney, Melbourne and Brisbane and the demand has increased in all three locations. In addition, because of the flexibility I’m able to run all three concurrently and still have time for my family and other commitments.” Not only has running a cleaning franchise been a stable career choice in the midst of an international health crisis, it has also provided a strong and steady path in uncertain economic times too. With unemployment rates in Australia holding steady month on month, franchising remains a dependable source of income, particularly in the home services sector. Another obvious but important benefit of the franchise model is the ability to be your own boss. With currently just under one million Australians unemployed( ), franchising has remained a constant for the 79,000 franchise

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CEO of Fantastic Services Group, Rune Sovndahl, “Joining an existing and already established franchise means most of the initial set up costs associated with setting up a business have already been done for you. Essentially joining a franchise group significantly reduces the risk as all the infrastructure is established with processes to hit the ground running straight away. ”Not only have we focussed on upskilling our teams, we have also focussed on helping franchisees build their business through investing in increased brand awareness. With franchisees relying on the leads generated by the franchisor to keep their businesses thriving, Fantastic Services Group prioritises investing in additional brand awareness for their franchisees to ensure ongoing client engagement.” The group offers a wide range of opportunities for potential franchisees including cleaning, gardening, property maintenance, pest control and waste removal, to name a few. With an initial investment starting from just $3750+GST, franchisees receive extensive training, both theory and on-the-job, full administrative support as well as access to state-of-the-art business software to make running the business as easy as possible. As a franchise system, Fantastic Services Group is one of the most technologically advanced companies in the industry with over 500 franchisees utilising their model and expertise. Their franchise opportunities ensure quick ROI and unlimited growth potential, the perfect opportunity for Australians looking for security and financial freedom. https://fantasticservicesgroup.com.au/

Disability and Aged Care Specialists

NDIS

*Growth was measured between March and November 2020

- An Awarded ‘AFR Fast Starter

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e x pert adv i c e

Will I or won’t I?

Trends Influencing Franchising Decisions The Covid-19 pandemic was expected to devastate the economy – and the franchise industry. It didn’t. Both the Australian and New Zealand economies bounced back strongly after taking hard hits when last year’s lockdowns went into effect. And many franchises found themselves better positioned to adapt than their competitors – especially those which already had drive-through, online and delivery facilities. With the profound impact of the COVID pandemic on the economy, doing your own research before investing in a franchise is more important than ever. In particular, there are two more questions you must always ask: 1. Adapt: How readily has the franchise adapted to the changes brought by the pandemic? 2. Adopt: How readily has the franchise adopted the new opportunities brought by the pandemic? The questions may seem the same, but they are different. Question 1 is about being responsive. Responding to a situation – in this case, the pandemic – by making some changes to remain viable in a changing world. We know that many business and technology trends that were under way before Covid-19 were accelerated by the pandemic. Zoom, e-commerce, 5G, artificial intelligence, cloud computing, cybersecurity, 3D printing and drones, among others.

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Robin La Pere | Franchise Consultant No Ordinary Businesses and Franchises

Many franchises have been forced to accelerate their uptake of these trends just to keep up. The key words are forced and keep up. Nothing wrong with that. Most of these franchises were able to remain competitive. But the real key to long-term success is to look beyond survival.

Survival? That’s not enough Question 2 is about being proactive, not just responsive. There’s a saying that the best way to predict the future is to create the future. The franchises which have proved to be the strongest and most sustainable over time have always been those who have anticipated future trends and problems – and acted to take advantage of the trends and avoid or solve the problems.

What does it take to be proactive? The first step is to embrace uncertainty by cultivating the ability to detect signals that indicate unanticipated threats and opportunities. One of the ways to do this, if you’re a franchisor, is to listen to your franchisees. They are your early warning detectors in local markets. They know what your customers and competitors are doing – and can report that back to head office, if you encourage them to. So if you’re considering buying into a franchise, ask about that. Ask how they manage their relationship with their franchisees and how they involve franchisees in strategic decision making. Ask about how they responded to the pandemic and how their leadership, strategy and culture may have changed as a result. Ask them how they have taken advantage of technology and innovation and integrated them into new processes, organisation models and ways of working. And ask them if they have a ‘fix it before it breaks’ attitude.

How Covid-19 has impacted franchising Although Australia and New Zealand have been less affected by Covid-19 than most other countries around the world, the social

and economic impacts of the pandemic have still been far reaching. Aussies and Kiwis have become more worried about business failure, unemployment and healthcare. They are being more careful in their spending and in their contact with other people. Even when there are no lockdowns in force, many people are avoiding the gym, shopping centres and other places where crowds gather. And that is having spinoff effects on business – including franchising.

Smart franchises finding opportunities in crisis Smart franchises have looked to new consumer behaviours as an opportunity, not a threat. All franchisors know – or should know – that without successful franchisees, they wouldn’t exist. That’s why so many of them have provided additional support, deferred or reduced franchise fees and negotiated rent breaks for their franchisees. But the smartest franchises have taken it even further. Fitness Franchises In the face of pandemic closures and hygiene restrictions, franchises such as Snap, Anytime and Jetts Fitness had to be flexible, think quickly and pivot their business models to find other revenue opportunities and challenge the raft of new online home fitness technologies such as Peloton, Mirror and Tempo. All went online, providing diet plans, body weight workouts, aerobics classes, live workouts and one-on-one meetings with trainers. Anytime Fitness had already become the first global fitness chain to offer virtual classes by New Zealand-based Les Mills, one of the most recognisable group fitness brands worldwide. Food Services Franchises Fast food franchises such as McDonald’s, Burger King and Wendy’s already had an enormous advantage during lockdowns – drive-throughs and home delivery services. Slightly-slower food franchises such as Domino’s and Pizza Hut had home delivery. In Australia, McDonald’s even began selling milk and bread through its drive-throughs.

Education Franchises Tutoring franchises had been enjoying healthy growth but that growth was eclipsed by a multiplicity of online EduTech services once the pandemic struck. To combat that and continue to provide lessons for its students while schools and its Learning Centres were closed, my client Thinking2morrow started offering online classes. T2M’s competitive advantage: One-to-one tutoring from real people to support its personalised maths and English programmes. The move also rescued T2M’s first franchisee, who had opened her Learning Centre just two weeks before the first Covid-19 lockdown, and gave the fledgling franchise the opportunity to expand far beyond its normal catchment area. When all of this is over, will everything go back to normal? There’s been a lot of speculation about this – or what the ‘new normal’ might look like. Has Covid-19 transformed business forever – or will it revert back to ‘the good old days’? Of course, we have no idea about what will happen in the aftermath of the pandemic, or how long that will take. But my view and that of many other seasoned consultants who have been through other recessions and disruptions over the years is that while things may ‘normalise’ somewhat, there is no going back. The future belongs to those who seize it today. Robin La Pere is a franchise consultant with more than 20 years’ experience as a franchise manager, CEO and owner as well as a consultant, coach and speaker on franchising. Based in Auckland, New Zealand, he works with clients throughout Australasia and internationally. He is a specialist in business model development, strategic planning, process improvement, innovation and franchise recruitment marketing. www.noordinary.co.nz

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“The first step is to embrace uncertainty by cultivating the ability to detect signals that indicate unanticipated threats and opportunities. One of the ways to do this, if you’re a franchisor, is to listen to your franchisees.”

The pandemic brought rapid change from these chains’ smaller competitors as they fought to catch up. Everyone went online, offering takeaway as well as online ordering and delivery – sometimes employing their own drivers but more often using third party services such as Menulog, Deliveroo and Uber Eats. As soon as they could, dine-in restaurants and cafes offered sociallydistanced tables.

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e x pert adv i c e

The Legal Franchise Landscape:

Navigating Franchisor/ Franchisee Relationships

“Franchisees want to feel they are part of a team not only with other franchisees in the system but also as a strategic partner with their franchisor, so franchisors need to bring their franchisees along with them for the ride.” Robert Toth | Accredited Commercial and Franchise Law Specialist Marsh Maher Richmond Bennison Lawyers

I am not going to mention 2020, that is well behind us now and I am pleased to say there seems to be remarkable resilience and confidence in business this year. With many people being made redundant or having to look at a career change, this has led to many people being on the market as potential franchisees to secure a job and an income. There has also been a lot happening in the franchise sector legally with reforms not far away which will impact on franchisors requiring greater compliance and transparency.

The Australian legal landscape We have gone through an unprecedented amount of change over the last three years with all sorts of Royal Commissions and Inquiries in the banking and franchise sectors impacting on business. Although this is no time for business to be

complacent, this has also opened up certain sectors who see franchising and or licensing as the suitable model for business growth. This is despite the negative press and further regulation franchisors will need to meet. Franchising remains a business model that provides a platform for new business operators and those that want independence from employment.

Franchisee expectations and complaints When investing in a franchise, franchisees expect their franchisors to: • be legally compliant and up to date with all legal requirements • make sure the system works for the franchisee financially; that is, the franchise enables the franchisee to take a reasonable salary for their effort and cover their costs and loan commitments • have invested in technology and product or service development • be bold, but fair and transparent in dealings • communicate and be interested in the

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franchisee’s wellbeing and financial health • have a team of managers, business development officers’, recruiters and support staff that share the same supportive attitude towards franchisees • be IT and AI smart in their operating systems and on line and digital technology • have an established social media presence • have established better deals from suppliers to help franchisees improve their margins • share the risk with their franchisees – business is tough. Over the past year, here are a few of the most common complaints we have received from disgruntled franchisees and our advice for improving the franchisor/franchisee relationship: “I am working incredibly long hours with minimal return on my effort and investment” To turn this situation around the Franchisor may need to consider: renegotiating with key suppliers to give Franchisees better margins on sales or giving franchisees some part of the supplier rebates; re-evaluating the financial model including the royalties,

“A lack of, or poor, communication is one of the key factors that can lead to dispute in a franchise relationship..”

marketing and other fees charged; and reviewing the financial model and adjusting it to make it more viable for franchisees.

for franchisors to be more transparent and account in more detail for their marketing fund spend.

With tightening margins for franchisees, the franchisor still gets their royalties on gross turnover, so franchisees perceive that there is no sharing of risk or pain by the franchisor when times are tough.

Recent decisions by the Court and ACCC guidelines make it clear that audited reports must contain meaningful information to franchisees and sufficient detail for franchisees to understand where the marketing dollar has been spent.

It is a big and bold step for a franchisor to review their financial model, but it may be a better option to rebuild confidence and trust in the model rather than ending up in disputes and an unhappy franchise system. “I am getting no real support or communication from the franchisor” Franchisees complain about a lack of support and concern by their franchisor which leads them to feel they are being gouged for fees again leading to an unhappy system. A lack of, or poor, communication is one of the key factors that can lead to dispute in a franchise relationship. Franchisees want to feel they are part of a team not only with other franchisees in the system but also as a strategic partner with their franchisor, so franchisors need to bring their franchisees along with them for the ride. This means communicating with them regularly in person, online, and via social media to share their plans, successes, failures and objectives. “I get nothing for my contribution to the Marketing Fund” Marketing funds remain one of the greatest areas of angst and potential dispute, despite the Franchise Code requirements

We are working with new franchisors on simplifying their model tailored to their industry sector, removing unnecessary obligations, fees and costs that cause disputes, and working on financial models that make entry into a franchise more attractive and affordable. Robert Toth is a Partner of Marsh Maher Richmond Bennison Lawyers, with over 35 years’ experience in Franchise, Licensing and Distribution law acting for both local and International franchisors, franchisees and master franchisees and with expertise in dispute resolution. Robert is an Accredited Commercial Law and Franchise Specialist, a member of the Franchise Council of Australia (FCA) and the International Franchise Lawyers Association (IFLA) and regularly writes for franchise and corporate journals online. Contact Robert@mmrb.com.au or even call him on mobile 0412 67 37 57 www.marshmaher.com.au

We are seeing continuing growth in online platforms that provide B2B solutions and services. The logistics and courier sector has seen huge growth over the past 12 months with online shopping increasing. Mobile franchises are increasingly on the rise offering flexible work hours and low overheads. Australia continues to be an attractive market for overseas brands in hospitality with innovative new fast-food offerings. And the ‘silver economy’ is one the rise as franchisors tap into the lucrative 50+ market with in-home IT support, maintenance and repairs in home health and wellness services. Colin Crawford, General Manager of Wollermann Franchise Developments (WFD), a leading Australian franchise development consultancy based in Melbourne, has advised clients in the sector for over 30 years. He sees 2021 as a great year for growth in the following franchise sectors: • home help services including aged and disability care support • childcare and early learning programmes for pre-school children • fitness and beauty • hospitality with new and innovative food concepts. All models and options should be considered when looking to commercialise a business system or deciding to take up a franchise right. Colin said it was surprising how often at the end of a business model analysis that the franchise model - or hybrid version known as a ‘branchise’/ joint equity model - ends up being the best way forward for prospective franchisors. Establishing a franchise system is one thing, however getting it out into the market and commercialising it takes enormous effort, resources, money and commitment so you need to have the right team supporting you – that is, franchise legal, financial and consulting specialists who know the market.

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What’s HOT in franchising in 2021?

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sna ps h ot: G e c ko S p o r ts

Meet GeckoSports Franchisor

Kim O’Donnell GeckoSports is a family-friendly business that offers multi-sports and fun fitness programs in communities and schools. Managing Director Kim O’Donnell spoke to Business Franchise about the growth of this fun fitness franchise.

Kim, tell us about yourself and the GeckoSports franchise. My 20-year executive marketing career with iconic leading local and international brands paved the way for me to re-create GeckoSports as it is today becoming a trusted national brand representing everything active for parents, kids and families. We offer after-school classes, parties, holiday programs, school clinics run under Government funding, school excursions, events and more. I always say to the team, wherever there are kids, Gecko can be there to support them with a fun active program. We have been operating for over 14 years and began franchising in 2016. We currently have 12 franchise partners operating across 18 locations in Queensland, New South Wales, Victoria and Tasmania. Nationally, Gecko is a powerhouse run by myself and a range of awesome specialist consultants of their specific fields.

Why is there a demand for your service in the community? Our active kids’ programs, including multiple national sports and fun fitness, are a necessity as life becomes busier and screens have become king. Children are not always able to find time to be active each day, and we know that obesity rates are higher than they should be in Australia. So that,

together with the drive to help our country’s little ones learn to be more active and live a healthy lifestyle, is so important. We have 14 individual sports in our program as well as kids’ bootcamp style programs and themed programs such as Ninja Warrior and Mini Olympics. We take pride in our coaches being leaders in the community. We never get tired of hearing how much kids, parents, communities and schools love Gecko and everything that we do – that’s the stuff that tickles your heart!

What type of person would ‘fit’ your franchisee profile? We are selective of who we welcome into the Gecko family as your success is our success. I like to look at a new franchisee as a business partner, someone with the same values and ethics is important to the culture and growth of our brand and national business. We love our franchise partners to be fit and sporty, love everything kids, sport and fitness and be super passionate about making a real difference in their local community where they can really impact a child’s life. We love owners who are parents themselves or who have experience within the sports or fitness world (coaching preferably) but this is by no means a necessity. We are happy to hear from anyone who has a passion for what we do!

How do you look after your franchisees? I believe in a respectful, collaborative, supportive culture. Our franchise owners embody this and are an awesome support to the success of the business and brand. Our franchise partners are treated as just that, a

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GeckoSports Managing Director Kim O’Donnell with some happy customers

business partner with equal input into the future operations of our business. Communication and training is key to our franchise business partners’ success. We offer extensive start-up training when you join us, right the way through from program development, operational, staffing, financial, legal, marketing and more. Our business is equipped to support you in every element of what we do, with a low level affordable investment we ensure you a successful and positive journey.

What does the next 12 months look like for GeckoSports? After the challenges of Covid, we are pumped to be back out there doing what we love and making a difference again. Alongside working with kids and the community I am excited to connect with like-minded people who are keen to invest and become a business partner with GeckoSports and help us grow across Australia! We are bringing on some awesome new franchise partners who are super inspirational and have reinvigorated our national franchise network. I am so proud of the team we have around the country flying the Gecko flag. Now is our time for network growth of new franchise partners all across Australia! https://geckosports.com.au/

JOIN OUR TEAM We are now looking for Franchisees to join our fast growing company.

Safety is a fast growing industry Small investment, massive results

SMOKE ALARMS

TEST AND TAG

Servicing, replacement and inspection of smoke alarms within residential and rental properties.

Electrical testing and tagging on site at a range of businesses, properties and sites.

Low monthly franchise fees Recession proof business Work the hours you want

FIRE SERVICING

POOL INSPECTIONS

Sales, servicing and installing fire extinguishers to ensure WHS compliance.

Pool fence inspections to ensure they comply with current safety regulations and standards.

No prior experience required Full training provided

FIRST AID KITS

EXIT LIGHT TESTING

Servicing and supplying first aid kits to individuals and businesses in your region.

Regular testing and servicing of Exit Lights to ensure WHS compliance and operation under emergency conditions.

For more information about becoming a member of our Checkmate Safety Team, visit our website or email our team.

www.checkmate.net.au

info@checkmate.net.au

1300 00 2468

e x pert a dv i c e

WAYS TO STAY ON TOP OF YOUR CASH FLOW As the world economy recovers from the impact of COVID-19 many business owners’ attention is turning to working out an action plan for their business. However, when faced with the pressure of trying to save a business that is facing financial difficulties, business owners can run the risk of making poor decisions. It’s important not only to get the basics right but also to spend your time wisely and concentrate on areas that will help your business succeed. Cash flow is the lifeblood of any business. Like fuel for your car, without cash flowing

through your business, it won’t run. Getting your cash flow in order and understanding the current health of your business will help you and your business to prepare for the ‘new normal’. At the ATO, we offer a range of tools and services to help you manage and grow your business and get back on track if you need it.

Take advantage of Government grants and tax concessions From 6 October 2020 as part of the 2020-21 Budget, the Government implemented several measures and tax incentives to help businesses kickstart their planning and activate their recovery. This includes temporary full expensing, loss carry back, the increase of the small business entity threshold, and the JobMaker Hiring Credit Scheme among others.

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• Temporary full expensing: This measure is intended to interact with the loss carry back measure. Businesses may make a loss in an income year as a result of claiming an immediate deduction under temporary full expensing. If the business makes a tax loss, they can consider if they are eligible for a loss carry back refundable tax offset. Information on temporary full expensing can be found at: ato.gov.au/temporaryfullexpensing • Loss carry back: To make a loss carry back claim, a business must meet certain requirements, including; o Making tax losses in the 2019-20, 202021, or 2021-22 income years o Having an income tax liability in the 2018-19, 2019-20 or 2020-21-income years

This session explores seven key strategies that may improve the cash flow of your business.

“Good business relies on good planning so it’s fundamental to spend your time wisely and concentrate on areas that will help your business to succeed.”

We also recommend you sign up for our webinar ‘Cash flow for small business success’ which demonstrates free online tools you can use for cash flow management.

Andrew Watson | Assistant Commissioner, Small Business

To register for a webinar, visit www.ato.gov.au/sbwebinars

Australian Taxation Office

Tools to help you Use our range of calculators and tools to help you run your business. These include: • Record keeping evaluation tool: See how well your business keeps records. • Employee contractor decision tool: Find out if your worker is an employee or contractor for tax and super purposes. • Small Business Superannuation Clearing House: Check if you are eligible to use the clearing house to pay all your super contributions in one online transaction. o Having a surplus in your franking account at the end of the income years that you are claiming the tax offset o Meeting your income tax return lodgement obligations Eligible entities can then choose to carry back these tax losses and claim the refundable tax offset which will increase their cash flow. If you decide not to carry back your tax losses, you may be able to carry your business tax losses forward to use in a later income year. Information on loss carry back can be found at: ato.gov.au/losscarryback • Increasing the small business entity turnover threshold: This measure extends certain small business concessions to businesses that have an aggregate turnover of less than $50 million per annum. The tax concessions will apply from 1 July 2020 or 1 July 2021, and the Fringe Benefit Tax (FBT) related exemptions will apply for eligible businesses in respect of benefits provided on or after 1 April 2021. • The JobMaker Hiring Credit Scheme is giving businesses and young people impacted by COVID-19 a helping hand. It’s an incentive for businesses to employ eligible job seekers aged 16 to 35 years old from 7 October 2020 to 6 October 2021. Employers can receive up to $10,400 per year for each new job they fill with an eligible employee aged 26 to 29 years, and $5200 for each eligible employee aged 30 to 35 years old. Find out about more at: ato,gov.au/jobmakerhiringcreditscheme

Manage your debts If you are worried you won’t be able to pay on time, or you’ve already missed a due date, contact us as early as possible to discuss your situation. We have a range of options to support you. If you are trying to do the right thing, we’re committed to understanding your situation and helping you where possible.

Education is key Good business relies on good planning so it’s fundamental to spend your time wisely and concentrate on areas that will help your business to succeed. The ATO is offering webinars to help you prioritise and focus on strategies to maximise your cash flow. • Connecting online with the ATO: Sole traders: This session is for sole traders who want to know how to manage their tax and super online. You will also learn the ins and outs of GST, pay as you go withholding, pay as you go instalments, how to lodge your tax returns and more. • Connecting online with the ATO: Businesses: This session has been developed for companies, partnerships and trusts. You will learn how to register, lodge and pay online for GST, pay as you go withholding, pay as you go instalments and more using Online services for business which is replacing the Business Portal. • Strategies for improving your cash flow: Cash flow management is critical to the success of any business, but it’s not always easy to find ways to improve your cash flow.

• Superannuation guarantee charge statement and calculator tool: Work out how much super you need to pay if you have not paid your super contributions on time.

More help, support and services We have further help, support and services for your small business: • Small business newsroom – subscribe to our newsroom and get all the latest tax and super news, delivered straight into your email inbox. • Live chat – use this service to ask about GST, ABN, myGovID, BAS, account enquiries and to update details. Live chat is available from 3.00pm–8.00pm (AEDT) Monday to Friday and 10.00am–2.00pm (AEDT) on Saturday (except public holidays). • Contact us for business enquires such as account balances, business registrations, business tax return preparation and BAS. Andrew Watson is an Assistant Commissioner for the Australian Taxation Office in the Small Business line. He is currently responsible for understanding how small businesses engage with the tax and super systems, collaborating with small businesses, industry groups and government agencies to shape the client experience and drive improved digital services. His area also helps small businesses manage cash-flow and digital readiness so sustainable and viable businesses can thrive, and advocates for small businesses within the ATO.

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PR OFI L E : S ubway ®

Subway stories:

a global franchise business that makes the cut After a year of economic uncertainty, many corporate professionals are looking to start their career afresh in 2021, by investing in new opportunities adaptable to rapidly evolving consumer behaviours. Owning a franchise business has long been a viable alternative to a start-up business, and for investors looking to fool-proof their future, choosing to align with a brand that can hold stronger in fiscal storms than others, is paramount.

Choosing the right path Subway® Australia and New Zealand Country Director Geoff Cockerill explains that investing in a Food Service Management Company (FSMC) has been a smart decision for many to weather the pandemic as it provides both a career safety net and return on investment. For Subway® franchisee Damian Culpeper, who chose to expand his investment in the Subway® brand in the past year with two new restaurants, he felt confident that regardless of the broader economic landscape, quick service restaurants would continue to grow. “When I initially looked into owning a franchise business, I wanted to invest with a proven global system that was trusted by consumers and had a great product – Subway was a no brainer,” Mr Culpeper said. “Before 2020, the brand was delivering exciting opportunities already with the brand refresh, launch of third-party delivery and the rollout of the Subway app and loyalty programme, which, in the end, was what helped us get through the lockdown periods when other cafes and businesses struggled.” According to the App Annie’s 2019 State of Mobile Report , Australians’ use of food and drink apps was up 300% from 20162018, a figure which continued to experience next-level growth during lockdown periods, highlighting the new eager consumer that

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. ya d el g n i s y r eve , y p p a h

Country Director Geoff Cockerill says is here se n i su b r u o y n r ut ot y rg n u H to s stay. “Subway has always been about the ultimate . y r o t s s s e c c u s l a b ol g a o tn i guest experience. Since the development of food delivery service apps, the brand has r e hser f a n i o j ot y rg n u H strived to remain at the forefront of answering consumer needs by creating our own with ta h t s s e n i s u b e s i h c n a r f the Subway app that allows our guests the option to order online and skip-the-queue,” he . l a u d i v i d n i n a s a u o y s ta e r t explained. “Thiswensures en a four o tfranchisees rap e b ocan t y rattract gnuH new guests and drive conversions by offering a steady stream of products not just in our . e m a f y a w b u S f o n o i ta r e n e g physical restaurants, but through online user experience.”

?ni kcut ot ydaeR

With some consumers returning to shopping in-store,m Mr ocCockerill .esi h c nsays arfthe - yavast wbmajority us of consumers still opt for the easiest option, which serves as a solid leveraging platform to roll out new concepts. “We are just launching new 24-hour pickup windows in a Brisbane restaurant; a brand-first,” says Mr Cockerill. “Throughout lockdown periods, we saw an increase in latenight and early-morning orders and we knew locals were seeking more convenience. “This was an opportunity to do something never done before and, following the expected success of the prototype, will allow for the instillation of the window in all of our restaurants across Australia, giving franchisees another boost in revenue and job creation.”

62 Business Franchise Australia and New Zealand

Investing in a partnership Buying a franchise means entering into a formal agreement with your franchisor, and franchise agreements can dictate how a business is run including restrictions on operations, products sold and the suppliers used. Damian Culpeper says full trust, transparency and support was what led to his decision to enter into business with Subway®. “Before investing in a franchise I asked the hard-hitting questions about the brand’s overall commitment to individual support. I wanted to make sure that as a franchisee and shareholder, I was getting value for my money and was able to make the right choices for my own business,” says Culpeper. “If I could give any advice to those looking to invest in a franchise business in the future, it would be to conduct research first and choose a franchise system that offers the resources needed to launch your business successfully, while providing a safety net for potential obstacles. “A Subway franchise has been the investment of a lifetime for me, and their processes and professionalism is a testament to the success of the brand and my restaurants,” says Mr Culpeper. Anyone interested in learning more about a Subway franchise can visit: www.subway-franchise.com

Hungry? Great, you’re exactly the sort of person we’re looking for! Hungry to make a difference in the QSR world. Hungry to make customers happy, every single day. Hungry to turn your business into a global success story. Hungry to join a fresher franchise business that treats you as an individual. Hungry to be part of a new generation of Subway fame. Ready to tuck in? subway-franchise.com

Business Franchise Australia and New Zealand 63

e x pert a dv i c e

r You s ’ t Wha

? tive Perspec

? egy t a tr ur S o Y t’s Wha

ctions A t Wha ng? i k Ta You

Are

3 Essential Steps to Grow Your Business in 2021 64 Business Franchise Australia and New Zealand

It’s absolutely critical that we take steps to move our business forward despite the uncertainty surrounding us in 2021. In my 30-years of experience growing my own or other people’s businesses across multiple countries and hundreds of industries, in for-profit and not-for-profit enterprises, and doing so in good times and bad, here are the three key steps I’ve discovered to make that all-important leap in your business.

#1 What’s Your Perspective? COVID-19 continues to have an impact on us as people and as business leaders. Financially. Emotionally. Socially. Commercially. In fact, of hundreds surveyed during 2020, a staggering 67% of business owners said their revenues had been negatively affected.

Given all that, your perspective is absolutely critical. The first step is to take some time to pause, reflect, stop and think, to regroup and get your eye back on the prize and ask yourself where you want your business and your wealth to be in 10 years’ time. Right now some people might say: “How can we possibly look 10 years ahead when we can’t even get a handle on what’s happening now?!” But you absolutely have to take the time to think about what you want and keep your focus on achieving that outcome. Remember, being in business is a marathon not a sprint. As such, you have to keep a long-term perspective. So where do you want your business to be in 10 years? What net profit do you want to achieve? What valuation? What impact and contribution do you want to make in your market or indeed, on the planet? How many people will you have served or impacted? And given all of that, what revenue will you, therefore, need to reach that 10-year mark?

“Remember, being in business is a marathon not a sprint. As such, you have to keep a long-term perspective.” Ryll Burgin-Doyle | Author, Keynote Speaker, Business and Brand Strategist

result, if you want to come back stronger than ever, you have to be thinking strategically. What is my strategy? How can I shift my business model to another way of doing business, another target audience? How can I move? How can I be in the game and come out of this stronger and better for it? How can I add MORE value to my customers and prospective customers? Strategy is a methodology, a plan, that solidifies how the ends - your goals - will be achieved by the means - your resources.

taking those actions that will fulfill your strategy and move you toward your long-term goal; and juggling those actions required to support your business and results in the short term. Overall, some additional key actions include: • manage cash flow and continue to invest in the future of the business • inspire your team and community • be the “positive light on the hill” on all social and digital platforms (there’s enough negativity out there, we don’t need to add to it!)

Think about what would inspire you, your team, even your family. What would see you reinvigorated and renewed to push on and thrive?

Strategy is about building the best, fastest, most cost-effective map to get you from A, where you are now, to B, where you want to be in the shortest possible timeframe.

Having this long-term vision crystal clear in your mind (and on paper) is important for two main reasons. First, as the leader of the business, you need what we call “brightness of the future” i.e., something positive to lean into despite the crazy going on around us.

If you want to create the fastest possible comeback, building a solid pathway for the decade ahead, you’re going to find it in doing the strategic thinking and planning.

• be of service

Creating a clear strategy brings results in good times and in bad.

• treat every lead as gold and convert, make sure it’s a “no brainer” to choose you

A clear strategy absolutely brings results. There is nothing more powerful. And it takes giving up being ‘busy’, just for a moment.

• lead, i.e., be on the front foot at all times, communicate when you want to avoid it, take action where you want to “wait and see” … LEAD.

Second, turbulent times like this mean we have to be making short-term, acute decisions to help progress our businesses through lockdowns and sudden shifts. Without that much larger perspective, the perceived and sometimes very real urgency of the short-term issues we face can see us make costly errors that can take us off track from achieving what we ultimately want. It is critical to make those short-term decisions inside that much longer-term and brighter context of the decade ahead.

#2 What’s Your Strategy? In 2020, some people’s strategy was to wait and see, or “hope and pray” that everything would return to “normal”. That was ineffective at best, catastrophic at worst. Those that thrived did the thinking to create a new strategy that ensured their business moved forward, added more value to their customers and even grew new revenue streams despite the challenges. The need to keep doing that strategic work continues in 2021. Opportunities have arisen due to unparalleled changes in consumer behaviour in every sector of the market. As a

Being busy instead of strategic is the number one mistake business owners make time and time again, especially in times of crisis. Why? Because it’s one fire to another, not stopping to think ‘what is my strategy’?’ What is going to see us through? How can we do this more easily? Where is the leverage? How do we add more value, to whom, and come out of this thriving? When it comes to being busy vs strategic, strategic will always win.

#3 What Actions Are You Taking? Tony Robbins says the “key to results is to take massive determined action”. I couldn’t agree more. But what actions will drive growth? What actions are the right actions? Sometimes in the sea of all that there is to get done, there can be so many options it’s hard to know. Critically, it comes down to: focusing on

• focus on adding value to your customers and prospects • keep marketing (even when you think you should stop, don’t. It’s the lifeblood of our businesses!)

• manage your mindset, watch what you allow “in” • do not go it alone, get support from experts to help you navigate 2021 and beyond • and of course, do the work suggested here. The 20th-century futurist, humanitarian, author and genius, R. Buckminster Fuller said: “We are called to be architects of the future, not its victims.” In my view, that has never been more true. Doing what we’ve discussed here will see you designing and architecting your future, powerfully positioned to achieve progress and growth in 2021 and beyond. I wish all of that and more for you. Ryll Burgin Doyle is an author, keynote speaker and award-winning business and brand strategist for 7 and 8 figure businesses. https://ryllburgindoyle.com

Business Franchise Australia and New Zealand 65

PR OFI L E : franchising expo

Franchising & Business Opportunities Expo

return to live events!

Visitors to the Franchising & Business Opportunities Expo in Sydney in March welcomed an incredible two days on the show floor with the return of live events. Exhibitors and visitors were pleased to be back face to face and to get down to business. “The Sydney Franchising Expo was a great show - we left with at least 40 high-quality leads and almost all the people who came to our stand were serious about owning their own franchise which made for a very productive expo,” said Derek Van Tonder from Euclideon Entertainment. Peter White from the FCA said it was an exciting couple of days. “This is not just a rebound in shows, but across the whole franchising sector. The next few years are going to be very exciting indeed. It is brilliant to be able to talk to people starting the journey.” “I think it goes to show how vibrant and successful this industry really is,” says Exhibition Manager Fiona Stacey. “We were quietly confident, but it was still a huge relief to see crowds lining up for the opening. It marks the return of live events to Sydney and huge interest in working for yourself.” Choosing the right franchise is about matching your personality, skills, experience and motivation to a particular franchise. It’s about getting a good fit between you and the

business. Queensland is an exciting market with an increase in franchise opportunities. The Brisbane Franchising Expo in June will offer exciting concepts like Aussie, Chatime, Craveable Brands, Dymocks, Minuteman Press, Ogalo, Roll’d, Sleepy’s, The Graffiti Eaters and Xpresso Mobile Café. “We are thrilled to bring the Franchising Expo to Brisbane,” says Fiona. Like its sister Expos in Sydney, Melbourne and Perth, the Brisbane event will offer visitors a forum to compare and research a diverse range of franchise opportunities, with investment levels from under $10,000 to more than $500,000. There will also be legal and financial advice to buy and set up your new business or franchise and the Franchise Council of Australia (FCA) will be on hand to provide information and answer any franchising queries. One of the most popular features of the Franchising Expo is the free seminar series at the centre of the show. In Sydney, the seminars featured keynote speakers Andrew Morello from The Entourage and Rod Young from DC Strategy with interesting panel sessions with Deb Boothe from City Cave and Warren Roberts from Poolwerx, and Nathan Kelk from Red Rooster.

Gain the freedom and flexibility of being your own boss with an established brand and support network behind you. Visit the show to explore a wide variety of franchises, advisors and business ideas, all under one roof. Now it the time to book and secure your place in our Brisbane, Melbourne and Perth shows. Contact Fiona Stacey for more information on exhibiting phone 03 9999 5464 or email fiona@specialisedevents. com.au. For more information go to www.franchisingexpo.com.au

Reader special: Register to visit any Franchising & Business Opportunities Expo in 2021 for half price at: www.franchisingexpo.com.au by using promo code CGB

Diary Dates: Brisbane: 18-19 June 2021, Brisbane Convention & Exhibition Centre Melbourne: 20-21 August 2021, Melbourne Convention & Exhibition Centre Perth: 17 October 2021, Crown Perth sydney: March 2022, ICC Sydney, Darling Harbour

66 Business Franchise Australia and New Zealand

New Year New World New Opportunities

• Free advice from the experts • Meet the people behind the brands • Free seminars daily SAVE $10 Get your half price ticket online using code CGB at franchisingexpo.com.au

Sydney: 26-27 March 2021 | Brisbane: 18-19 June 2021 Melbourne: 20-21 August 2021 | Perth: 17 October 2021

franchisingexpo.com.au

ENDORSED BY

Business Franchise Australia and New Zealand 67

h ot to pi c s

Behind the

headlines Government launches new franchising website The Australian Government has launched a dedicated franchising website where potential franchisees can access information in one spot provided by various government agencies. The new website – www.business.gov.au/ franchising - was a recommendation of the 2018 inquiry and has been launched ahead of a government announcement about changes to the Franchising Code. The site also provides information for potential franchisors, and information on resolving franchise disputes.

Major telco to exit franchising Listed telecommunications giant Telstra has announced it will acquire full ownership of all 166 branded stores run by independent licensees and 104 premises run by master licenced dealer Vita by 2025, according to a media report. With more customers interacting online and changes to retail more broadly, the company decided it was time to bring back full ownership of its store network, according to the report. The acquisition is expected to be completed by 2025, when independent licences and publicly-listed franchisee

68 Business Franchise Australia and New Zealand

Vita Group will lose rights to use Telstra’s branding. It is unknown if pending changes to the Franchising Code of Conduct contributed to Telstra’s decision.

Logistics chain acquired by international brand Italian-headquartered third-party provider of shipping, fulfilment, print and marketing solutions, Mail Boxes, Etc. (MBE), has acquired Sydney-based freight forwarding franchise Pack & Send, according to a media report. Pack & Send will continue to operate as an independent company managed by its current executive team.

New franchise fines could exceed $10 million for Code breaches Immediate past Business Minister Michaelia Cash has confirmed that fines under the Franchising Code of Conduct could reach or even exceed $10 million, according to a statement to a recent Senate Estimates Hearing committee. Prime Minister Scott Morrison recently announced that franchisors could face fines of up to $10 million under changes to the Franchising Code of Conduct where large franchisors undertake systemic breaches of the Code, including unilaterally varying contracts, poor compensation, and reneging on warranties. However, the announcement did not make it clear at the time how this new level of fine would work with a proposal to double the number of penalty units used to assess fines under the Code. Under the penalty unit system, the Franchising Code currently allows for a maximum 300 penalty units to be assessed for a serious breach of the Code, with the November 2020 Exposure Draft of the new Franchising Code proposing to increase this to 600 penalty units. The current value of a penalty unit is $222, so at the maximum level, a serious breach of the Code would increase from $66,600 to $133,200. In a Senate Committee hearing on March 24, Minister Cash (who has since changed to the role of Attorney General in a Cabinet reshuffle on March 29) stated that the Code reforms “…double the maximum financial penalty for all breaches and also introduce new maximum penalties of the greater of $10 million, three times the benefit or 10 per cent of the annual turnover (of a franchisor) for wilful, systemic and egregious breaches of the code.” (See page 115 of the Committee Hansard transcript). This could mean that not only will the new fine limit co-exist with a doubling of the penalty unit system, but that fines could even exceed $10 million depending on the franchisor’s turnover, or if three times the benefit arising from the behaviour is greater than $10 million. This statement mirrors penalties proposed in a private member’s bill tabled by Labor Senator Deb O’Neill, who was a member of the joint parliamentary committee which conducted the 2018 inquiry into the effectiveness of the Franchising Code of Conduct, although the higher fines appear to be targeted at auto

manufacturers in the wake of changes to auto sales models and Holden’s departure from the Australian market last year.

Franchisee sues insurers over lockdown interruption A Victorian franchisee of national fitness chain Jetts has launched legal action in the Federal Court claiming his insurer refused him compensation under his business interruption policy after his business was forced to close during two state-wide lockdowns, according to a media report. The claim hinges on the insurer’s position that coronavirus is not deemed a “quarantinable disease” under Australia’s Quarantine Act, whereas the franchisee is arguing that that legislation has been superseded by the Biosecurity Act 2015. In November 2020 the New South Wales Court of Appeal rejected a claim by the insurance industry that polices should not cover losses incurred by business clients due to COVID-19, a ruling only related to policies referencing the now repealed Quarantine Act 1908, rather than the Biosecurity Act 2015. The Insurance Council of Australia is reportedly intending to appeal some decisions made by the NSW Court of Appeal.

Franchisor admits misleading franchisees about income The Federal Court has declared that courier franchise Megasave Couriers Australia and its sole director Gary Bourne breached the Australia Consumer Law by making false or misleading representations to potential franchisees, according to a statement by the Australian Competition and Consumer Commission (ACCC). In court proceedings initiated by the ACCC, Megasave admitted it misled potential franchisees about guaranteed minimum weekly incomes of around $2,000 per week, and guaranteed annual income of around $91,000 if they bought a Megasave franchise. The representations were made in promotional statements and marketing material on Megasave’s website and in online advertisements, as well as in documents and communications provided to prospective franchisees. However, during this time Megasave was not paying existing franchisees the promised minimum weekly payments, and did not have sufficient revenue to pay existing

Jason Gehrke | Director Franchise Advisory Centre

or potential franchisees in accordance with the representations it was making. The court has banned Megasave director Gary Bourne from managing a corporate for a period of five years. A hearing to determine the penalties and compensation for affected franchisees will be held on 29 April 2021.

NZ brand rewards customers for recruiting franchisees New Zealand flooring, curtains and solar solutions franchise Harrisons is offering its customers $2,000 worth of store credit for referring a potential franchisee who subsequently joins the chain, according to Franchise New Zealand magazine. Many franchise brands offer existing franchisees a cash incentive to recommend the brand to potential franchisees, but extending a similar offer for customers who refer potential franchisees is unique.

How to improve franchise resale processes A two-part interactive online workshop to help franchisors and franchisees improve and accelerate the process of selling existing outlets will be held in May. The Managing Franchise Resales workshop provides key insights into the resale process, how to better prepare an existing franchise for sale and how to more effectively engage franchisees and manage their expectations during the resale process. The workshop will be held in two parts on May 18 and 20. For more information, www.franchiseadvice.com.au. www.franchiseadvice.com.au

Business Franchise Australia and New Zealand 69

Finance your Equipment & Fitout with Franchise Finance Australia Finance Australia can get you the equipment you need for your franchise today. What Can We Fund? - New Store Fitouts - Store Refurbishments - Business Re-sales - Equipment Purchases - Vehicles, Trailers & Vehicle Fitouts - National Equipment Roll-outs

Why Choose Us? - Competitive Rates - 24/7 Customer Service - Repayments Can Be 100% Tax Deductible - Terms Start From Just 12 Months - Flexible End Of Term Options - Fast Online Application Process

FRANCHISE

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Division of

GROUP

pr o f ess i o n a l s er v i c es l i st i n gs

PO Box 5039, Brandon Park , VIC, 3150 P 03 9533 0028 Contact Corina Vucic E hello@fcbs.com.au https://www.fcbs.com.au/

Plug-ins for the gaps in your franchise offering There are often gaps in a franchising offering – whether that’s because the franchise has just started; the franchise is deliberately being kept small and manageable; or because a decision has been made to keep the overheads of the Corporate Office team low. Whatever the reason, those shortcomings in the offering can be critical to not only the success but the legal compliance of your franchise. That’s where FC Business Solutions can help. We can provide you with as much (or as little) support as you need. We cover all areas of franchising from strategic business advice and modelling to audits, manuals and policies to ensure you are compliant. We can do all your marketing: – from graphic design to website design and overhaul social media lead generation and full advertising campaigns. HR Help Desk, Operational Manuals Marketing and Recruitment is our passion. Contact us to see how we can help build your business.

Level 6, 64 Marine Parade (PO Box 10857) Southport Qld 4215 P 07 5591 2522 F 07 5591 2511 Contact Sam Rees E sr@ippartnership.com.au www.ippartnership.com.au A specialist Franchising and Intellectual Property legal firm, providing advice for Franchisors from conception to recruitment and ongoing management. The firm takes great pride in its long term relationships with Franchisors and providing clients with expert, tailored and cost-effective advice. Expert advice and assistance is also provided to Franchisees buying & selling businesses as well as in relation to disputes.

Franchise BUSINESS

AU S TR A LI A and new z ea l and

the maga zine for franchisees

Level 27 Governor Macquarie Tower, 9 Farrer Place, Sydney, NSW 2000 P 1300 858 818 Contact Jessica Gadiel E systems@safetynavigator.com.au www.safetynavigator.com.au

Safety Navigator is a cloud-based health and safety platform used by over 10,000 Australian and New Zealand businesses. Our focus is on making health and safety compliance easy for business to allow them to reduce the risk of a workplace incident occurring. We specialize in servicing the Franchise industry.

Professional services listings are a great way to promote your business For more information call 03 9787 8077 (or +61 3 9787 8077 from outside Australia) and speak to one of our sales executives.

www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz Business Franchise Australia and New Zealand 71

f r a n c h i s e l i st i n gs

FRANCHISE

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

RETAIL

7-Eleven Stores – 700+

FCA, AACS

Site Specific

$400,000$1,000,000 (site dependant)

LAUNDRY SERVICES

100+

20%-30% Deposit

$100,000 financed over 5 years

ELECTRICAL TEST AND TAG

FCA

$35,000

$57,000 + GST + Vehicle

FREIGHT & LOGISTICS/ COURIER

29 (AUS) 18 (NZ)

Available upon application

Dependant on territory

BATTERY RETAILER

111

FCA / ARA

Initial Fee $55,000 (Excl GST)

$250,000 (Excl GST) Incl the initial franchise fee

bed retailer

FCA

$75,000

Up to $900,000

MOBILE SAFETY

$25,000

$50,000

DECK AND TIMBER RESTORATION

HYGIENE PRODUCTS & SERVICES

33 in AUS, 18 in NZ

FCA

None

$10,000 - $300,000

HOME SERVICES

530+

AFA, QFA, EWIF

From $3,000

From $9,300

AUTHENTIC ITALIAN FAMILY FOOD FRANCHISE

FCA

$50,000 + GST

$500,000 $700,000

SCHOOL KIDS’ SPORTS & FITNESS PROGRAMS

$25,000+GST

$10,000+GST in two installments as we offer a $15,000+GST finance

HEALTH/AGED & DISABILITY CARE

FCA

$50,000-$100,000 (in partnership with the franchisor)

SPORT/HEALTH & FITNESS

IFA

INTERNATIONAL AND DOMESTIC FREIGHT CONSULTANTS

FCA,IFA

$64,950

MOBILE POOL SHOP & POOL SERVICE

100+

FCA

$69,000

$69,000 + Vehicle

HAIRDRESSING

210+ across Australia, NZ & UK

FCA

$18,000$35,000

$80,000-$240,000

LASER, INJECTABLES, SKIN TREATMENTS, BODY

165

FCA

$60,000+GST

$290,000+GST

CHILDREN’S PRODUCTS AND SERVICES

FCA

Starting at $25,000 + GST

$25,000 - $50,000

7-ELEVEN Building 2 658 Church Street, Richmond, Victoria, 3121 Phone: (VIC) 03 9550 0600, (NSW) 02 9798 1200, 07 3291 9400 (QLD) Website: www.7elevenfranchise.com.au

ANDREW BARTON 67 Colebard Street, Acacia Ridge, Qld 4110 Phone: 1800 304 030 Email: mls@andrewbarton.com.au Website: www.andrewbarton.com.au

APPLIANCE TAGGING SERVICES 80 Patterson Road, Bentleigh VIC 3204 Ph: 1300 287 669 Fax: 03 9557 4854 Email: franchising@ats.com.au Website: www.appliancetaggingservices.com.au

ARAMEX (Formerly Fastway Couriers) Level 9, 491 Kent Street, Sydney, NSW 2000 Phone: 1300 3278 929 (AUS) 0508 692 726 (NZ) Email: fso@fastway.com.au (AUS) recruitment@fastway.co.nz (NZ) Website: www.aramex.com.au www.aramex.co.nz

BATTERY WORLD Level 3, 203 Wharf Street, Spring Hill QLD 4000 Ph: 1300 793 209 Email: franchise@batteryworld.com.au Website: www.batteryworld.com.au/Franchise-Opportunities

BEDSHED 75 Howe Street, Osborne Park, WA 6017 Phone: 0447 891 158 Email: gprussia@bedshed.com.au Website: www.bedshedfranchise.com.au

CHECKMATE SAFETY 1300 00 2468 Email: info@checkmate.net.au Website: www.checkmate.net.au

DECKSEAL PO Box 4093, Burwood East VIC 3151 Ph: 1800 332 525 Email: admin@deckseal.com.au Website: www.deckseal.com.au

ECOMIST 25 Hargraves Place Wetherill Park NSW 2164 Ph: 1800 243 500 Email: info@ecomist.com.au Website: www.ecomist.com.au

FCA & AIG $65,000 + GST (Australian Industry $30,000 + GST (incl Franchise Fee) Group) + vehicle

FANTASTIC SERVICES 2/198 St Kilda Rd, St Kilda VIC 3182 Email: info@joinfantastic.com.au Website: Joinfantastic.com.au

FASTA PASTA PTY LTD Level 1, 137 The Parade, Norwood SA 5067 Ph: 08 8304 8600 Fax: 08 8332 8389 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au

GECKO SPORTS 1/11 Levanto Street, Mentone VIC 3194 Ph: 1300 432 565 Email: franchise@geckosports.com.au Website: geckosports.com.au/join-us

HOME CARING 4/327 Woodpark Road, Smithfield, NSW, 2164 Phone: 1300 658 311 Email: info@homecaringfranchise.com.au Website: www.homecaringfranchise.com.au

INFINITY MARTIAL ARTS 12/10 Capital Place, Birtinya, QLD 4575 Ph: 0481 781 196 Email: info@infinitymartialarts.com.au Website: www.infinitymartialarts.com.au

INXPRESS 3/14 Burke Crescent, North Lakes, QLD 4509 Ph: 1300 097 857/0434 111 985 Email: Sales.au@inxpress.com Website: inxpress.com.au

JIM’S POOL CARE 48 Edinburgh Road, Mooroolbark VIC 3138 Ph: 131 546 Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au

JUST CUTS Level 1, 4-6 Kingsway, Cronulla NSW 2230 Ph: (AUS) 1800 334 498 (NZ) 0800 100 114 Email: bdm@justcuts.com Website: www.justcuts.com

LASER CLINICS AUSTRALIA Unit 21, 39 Herbert Street, St Leonards, NSW 2065 Ph: 0400 303 272 Email: Franchising@laserclinics.com.au Website: www.laserclinics.com.au/franchise-opportunities

LITTLE BIG SPORTS PO box 440, Mermaid Beach QLD 4218 Phone: 0426236063 Email: franchise@littlebigsport.com.au Website: www.littlebigsport.com.au/franchise-opportunities-2

72 Business Franchise Australia and New Zealand

FRANCHISE

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

FITNESS

FCA

$29,700 (payment plans available)

$120,000

$20,000$50,000

$20,000

LISTEN TO YOUR BODY (LTYB) Level 1, 19-21 Centreway, East Keilor VIC 3033 Ph: 0409 438 286 Email: ben@listentoyourbody.com.au Website: https://ownaltyb.com/

MAGNETITE WINDOWS

6 franchises AWA, HIA, WFAANZ & 12 dealers

36 garema Circuit, Kingsgrove NSW 2208 Phone: 02 9565 4070 Fax: 02 9565 4080 Email: info@magnetite.com.au Website: www.magnetite.com.au

WINDOW INSULATION

NURSE NEXT DOOR

IN-HOME AGED CARE AND DISABILITY SUPPORT

FCA

$70,0000

$150,000

LEADING PARCEL & FREIGHT RESELLER

106

$75,000 ex GST

From $100k

FINANCE

Yes

$35,000 + GST

$200,000

FOOD – RESTAURANTS AND DINING

$50,000

$400,000 plus

HYDRAULIC SERVICE AND MOBILE CONNECTOR SPECIALISTS

$15,000

Various Options

MOBILE TOOLS AND EQUIPMENT FRANCHISE

175+

FCA / FANZ

Start-up cost from $50,000

PRINT, DESIGN, WEBSITES

150+

AUS & NZ FCA, FCNZ & Print Industries Association of Australia

$35,000 AUD

From $50,000 AUD

FOOD - QUICK SERVICE RESTAURANT (QSR)

1354* (AU) 263* (NZ), 41,526* in 108 countries *as of 5 Sept 2019

AUD15,000 + GST (Australia), USD12,500 + GST (New Zealand)

Site dependent

LOTTERIES

Approx. 4000

Varies dependent State/Territory

RETRO-FIT DOUBLE GLAZING

10 AUS, 42 NZ

AWA

$40,000

Varies depending if vehicle needed

10 Oxley Road Hawthorn VIC 3122 Ph: 1300 010 247 Email: matt.fitton@nursenextdoor.com.au Website: www.nursenextdoorfranchise.com.au

PACK & SEND Unit 3C Mfive Business Park, 1 Moorebank Ave, Moorebank, NSW 2170 Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

RAMS Level 12/321 Kent Street Sydney NSW 2000 Ph: 1800 616 082 Email: franchising@rams.com.au Website: www.RAMS.com.au/franchising/

ROLL’D Head Office: Waterman Business Centre, Level 2, UL40/1341 Dandenong Road, Chadstone, VIC 3148 Ph: 03 8564 8186 Email: franchise@rolld.com.au Website: rolld.com.au

RYCO 24•7 99 Calarco Drive, Derrimut VIC 3026 Ph: 1300 111 247 Email: sales@RYCO247.com Website: www.RYCO247.com

SNAP-ON TOOLS PO Box 6077, Seven Hills NSW 2148 Ph: Aus: 1800 762 766 NZ: 0800 762 766 Email: sota.franchise@snapon.com Website: www.snapontools.com.au

SNAP PRINT & DESIGNS Ground Floor, Building G, 12-24 Talavera Road, North Ryde, NSW 2113 Phone: 1300 810 233 Email: franchiseenquiries@snap.com.au Website: www.snap.com.au

SUBWAY SYSTEMS AUSTRALIA PTY LTD Level 1, 42 Amelia Street, Fortitude Valley QLD 4006 Ph: 1800 630 355 Email: australia_development@subway.com Website: www.subway.com.au

THE LOTT 87 Ipswich Road, Wooloongabba QLD 4012 VIC, TAS & NT – Tatts, Tatts NT – 07 3877 1095 NSW & ACT – NSW Lotteries – 07 3877 1118 QLD – Golden Casket – 07 3877 1117 SA – SA Lotteries – 07 3877 1096 Email: franchiseenquiries@thelott.com Website: www.thelott.com/franchisee

THERMAWOOD RETRO-FIT DOUBLE GLAZING PO Box 1007, South Melbourne VIC 3205 Ph: 04 555 55 330 Email: info@thermawood.com.au Website: www.thermawood.com.au

A-Z Listings are a great way to promote your business Group Fantastic Services

a range of services for the Fantastic Ser vices offers g, ding cleaning, gardenin inclu e offic the home and s and more. oval rem trol, con t pes handyman, or a decade ago, the franchis Established more than d technologically-advance t mos the of one now is They operate on three companies in the industry. eloping new services, dev ly ous tinu con nts, contine gies and attracting new nolo tech new nting impleme franchise partners. ing t known for the outstand Fantastic Services is bes

they’re providing their and continuous support . with ees chis fran grown into a multiToday, the company has providing more than 100 niche service company, e intenance services on thre professional property-ma and Australia with a US, the UK, the ts continen de 530 franchisees worldwi franchise network of over tact For more information con 1300 333 247 info@ joinfantastic.com.au www.joinfantastic.com.au

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to: www.businessfranchiseaustralia.com.au Business Franchise Australia and New Zealand 73

GLOBAL

EXPANSION

G L O B A L E X PA N S I O N

Our GLOBAL CONNECTIONS are trusted operators in their markets and will enable a smooth entry into NEW TERRITORIES.

We can help to put your franchise

system in an operational position to attract successful franchisees.

We are members of the IFA and other respected organisations. The transition process can be

daunting, but we know the trusted

business and legal players who can take you through the first minefield. Constant changes within the codes of conduct can create a massive challenge to franchise systems

wanting to move outside of their established markets.

With direct experience of the North American, UK and Australian/ New Zealand Franchise markets we have been in the business

of selling franchise systems direct to franchisees for over 35 years.

74 Business Franchise Australia and New Zealand

For an initial discussion, please contact

globalpublishers@icloud.com

F RANCHISE a—z d i r ecto ry

7-ELEVEN Looking for your next move? Your opportunity awaits with 7-Eleven Australia. 7-Eleven operates a growing network of more than 700 stores in Victoria, New South Wales, the Australian Capital Territory, Queensland and Western Australia. A franchise with 7-Eleven means owning your own business with a success proven model and the ability to create a work-life balance that suits you. When you buy a 7-Eleven franchise, you buy two

things. Firstly, a brand name that’s recognised around the world, and secondly a business system that works. It’s your opportunity to be a part of your local community, interact with customers every day, and build something that’s yours. We’ll help you at every step of the way, from setup and training, to marketing and even bookkeeping, we’ll help turn your new investment into a solid investment. Email: 7elevenfranchise@7eleven.com.au www.franchise.7eleven.com.au

Andrew Barton

additional profits become even more attractive.

Andrew Barton Laundry Systems was established over 60 years ago to service the Queensland laundry market. The business was built around sole distributors of the world-famous Speed Queen brand of commercial laundry products.

The Laundry industry is going through its very own digital revolution, and Andrew Barton is officially launching its unique Managed Laundromat Service (MLS). The Managed Laundromat Service has been designed to take advantage of the latest digital technology, including their own cashless payment system and remote security monitoring, which has opened up the laundromat market to investors who want a truly hands-off approach.

Andrew Barton laundromats are an excellent long term investment primarily because the Speed Queen machines last for so long. An investor can expect day after day of reliable running for 15 years or more without the need for significant reinvestment, so once the initial set up costs have been recouped the

APPLIANCE TAGGING SERVICES Looking for a franchise with on-going repeat business, large territories and access to an existing client base to get you started? With over 12 years’ experience, ATS are Australiawide specialists in Electrical Testing and Tagging in accordance with AS/NZS 3760:2010. Providing expert technical, admin, business and sales support, access to our National client base and comprehensive on and off-site training, ATS are committed to helping its franchisees grow profitable and successful businesses.

Aramex Aramex has been operating internationally for almost 40 years. In New Zealand and Australia, we began as Fastway Couriers over 35 years ago, joining the Aramex family in 2016. The Aramex network across New Zealand and Australia now includes 40 regional franchises and over 1200 franchise partners. We offer our franchise partners an award-

business franchise australia and new zealand A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

Please contact us at mls@andrewbarton.com.au or call us on 1800 304 030

No prior electrical experience is required, just a passion for safety and a commitment to growing your business. With low entry fees, minimal franchisee administration, and average returns between $1,000 and $3,000 per week an ATS franchise may be just the opportunity for you. ATS were named FCA Emerging Franchisor of the Year 2011 and the FCA National Franchisee of the Year 2013 (less than 2 staff). For further information please contact Chris Longley, National Sales Manager on 1300 287 669, email franchising@ats.com.au or visit www.appliancetaggingservices.com.au

winning system, world-class technology, training and support to help them to run their own rewarding business in their local communities. For more information contact: AUS: 1300 327 892 fso@aramex.com.au www.aramex.com.au NZ: 0508 692 726 recruitment@aramex.co.nz www.aramex.co.nz

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

AUSTRALIA AND NEW ZEALAND

Business Franchise Australia and New Zealand 75

F RANCHISE a—z d i r ecto ry

Battery World Australia Battery World Australia is a battery retailing franchise business that has steadily grown over the past 20+ years to have over 110 stores across Australia. Now the leading battery retailing specialist and a trusted Australian brand, Battery World has expanded to be the largest and most comprehensive Australian battery retail franchise. Battery World offers franchise partners a chance to power the passions of many Australians across the

BEDSHED Are you looking for the freedom and flexibility to be your own boss? Independent research shows our franchisees are more financially satisfied than 84 per cent of the franchising sector. Our mix of industry knowledge and specialised advice and training, mean greater success for our franchisees. Bedshed is an accredited franchise business model led by a professional management team. Backed by over 35 years of successful operation,

checkmate safety Checkmate Safety is a mobile safety business that has franchisees in both QLD & NSW and is looking to expand to keep up with the growing demand of our services. Our services include: Electrical Test & Tag, Fire Equipment Sales & Servicing, Exit Light Testing, First Aid Kit Sales & Servicing, Smoke Alarm Servicing, RCD Testing, Pool Fence Safety Inspections and more… Having an arsenal of services provides our

DeckSeal DeckSeal lead the way in deck and timber restoration and maintenance services, specialising in the treatment of new and existing timber decks, structures and features. We are a unique business, delivering in an extremely underserviced market space. DeckSeal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. Full training and ongoing support are provided with operational manuals. Specialists in all aspects or timber restoration, preservation and outdoor maintenance, we undertake a wide range of projects including: decking, timber cladding, fences, screens and garage doors to name a few. We also clean and seal concrete and paving.

ECOMIST AUSTRALIA Established in 1994, Ecomist Australia is a leading provider of premium quality hygiene products and services, specialising in Odour Control and Insect Control. Our core product is an innovative programmable aerosol dispensing system that won an award for the Best New Product from The Aerosol Association of Australia and New Zealand. Our aerosol products are manufactured in New Zealand and we offer a natural insect killer and over 30 fragrance options with French perfume.

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nation. By providing quality product and services, franchise partners have an opportunity to build a business under the banner of one of Australia’s leading and trusted brands. So, what are you waiting for? With opportunities still available for discussion, be the next to have a conversation about how you can join this award-winning brand. To find out more, please contact Battery World Australia on 1300 793 209 or visit: www. batteryworld.com.au/franchise-opportunities

Bedshed provides support, specialised advice, training and a proven structure which takes a lot of the risk out of running your own business. Bedshed is committed to partnering with franchisees to help them achieve business success, while offering flexible hours and a fulfilling lifestyle. Got a question? Just want to have an initial conversation? Contact our National Business Development Manager, Greg Prussia on +61 (0) 447 891 158 www.bedshedfranchise.com.au

franchisees with extra avenues of income from our current and future customers. Everybody is required to adhere to State & National OH&S regulations which ensures ongoing repeat work. Safety is one of the fastest growing industries in Australia, why not join our Checkmate Safety team and profit from our experienced systems. For more information contact Neil McCosker at: 1300 00 2468 info@checkmate.net.au www.checkmate.net.au

A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country. With a continual flow of enquiries and an overwhelming demand for our services, we just cannot keep up. DeckSeal currently has territories available in NSW, QLD, WA, SA, TAS and only 5 regions left in Victoria. Our territories are large and are all in huge demand for our services. Our current franchisees are enjoying the benefits of the DeckSeal model and are being their own boss. If you want to be your own boss and have the support of a franchise system, love working outdoors and want a better work/life balance then a DeckSeal franchise is not to be missed. Contact Danielle on 1800 332 525 or email admin@deckseal.com.au

Our ultimate aim is to enhance the environments of our customers through our high quality products and excellent after-sales service. Over the last 23 years we have developed a secure and proven franchising business model. Each Ecomist franchise has its own exclusive territory based on post codes and purchase price is generally 2x the net income of the existing business. If you are interested in finding out more, please contact Gary Vandoros on 1800 243 500, email info@ecomist.com.au or visit www.ecomist.com.au

Fantastic Services Group Fantastic Services offers a range of services for the home and the office including cleaning, gardening, handyman, pest control, removals and more. Established more than a decade ago, the franchisor is now one of the most technologically-advanced companies in the industry. They operate on three continents, continuously developing new services, implementing new technologies and attracting new franchise partners. Fantastic Services is best known for the outstanding

FASTA PASTA With our authentic Italian background and a 35 year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-evolving menu, with healthy options and a commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year’ in 2018. Loved for our affordable, fresh, family meals in relaxed, fully licensed surroundings, this is a

and continuous support they’re providing their franchisees with. Today, the company has grown into a multiniche service company, providing more than 100 professional property-maintenance services on three continents - the UK, the US, and Australia with a franchise network of over 530 franchisees worldwide For more information contact 1300 333 247 info@joinfantastic.com.au www.joinfantastic.com.au

great opportunity to be part of our award winning national organisation. Extensive initial training and ongoing support is provided. New franchisees undergo 12 weeks of training in one of our company restaurants covering areas such as, front of house, kitchen (all areas), necessary bookwork, PPS, and Management skills. For more information on joining a successful franchise call 08 8304 8600 email franchise@fastapasta.com.au, or visit our website www.fastapasta.com.au

GeckoSports

Reasons to invest in a GeckoSports Franchise...

Own a GeckoSports Franchise today!

• Low level investment • Low overheads • Multiple channels of revenue • Excellent margins & profitability • Non-seasonal -> operate all year round • Weekly and monthly cashflow • Accredited Government funded programs • Website referral system • Supportive operating system & environment • Sports & Fitness fun programs • Diversity -> no day is the same • FUN + ACTIVE + REWARDING!

*KIDS SPORTS & FUN FITNESS* Do you find the traditional 9-5 job stuck indoors all day unappealing... you’re not alone! A GeckoSports franchise instantly gives you the work/life balance you’ve only ever dreamed of. Become your own boss where you have the autonomy to work within your local community engage with kids, families, schools, sports clubs, councils and more delivering fun active kids sports and fitness programs! Imagine being able to follow your life’s passion and desire to keep kids active while improving their health and wellbeing!

Home Caring Pty Ltd Proudly Australian owned, Home Caring provides professional and compassionate personalised care services in the home and community and is seeking community minded franchisees who can build a solid financial future combining their local networks and the national marketing of the Home Caring and Dementia Caring brands. We are seeking high achievers, preferably with a health background, who want to make a difference in the community by providing excellent quality of care to clients.

business franchise australia and new zealand A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

For more information contact our Franchise Director Kim O’Donnell at 0417 159 807 or 1300 432 565 Email: franchise@geckosports.com.au

The active franchisee partner manages the daily operation of the branch, sourcing new clients, ensuring existing clients’ needs are being met, recruiting and training care workers and managing a team of people. A comprehensive training program, ongoing operational support and a full suite of cloud-based business management tools assist with the growth and success of your home care business. Contact Bill Lockett for more information on: info@homecaringfranchise.com.au 1300 658 311

AUSTRALIA AND NEW ZEALAND

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F RANCHISE a—z d i r ecto ry

INFINITY MARTIAL ARTS Infinity Martial Arts was established in 2005 on the Sunshine Coast, Queensland. We began as a single club focusing predominantly on Brazilian Jiu-Jitsu, with only a handful of members under the guidance of our head coach and black belt Neil Owen. Over the years, many of those initial members became black belts themselves and helped to grow our business into what it is today. With 13 academies now in QLD and two other affiliate clubs in NSW & QLD we are one of the largest franchised martial arts academy names throughout Australia, leading the way in Brazilian Jiu-Jitsu. Our programs focus on a self-defence style of martial arts and combat sport, which

INXPRESS InXpress is one of the world’s largest logistics franchisors. Our innovative proprietary shipping platform allows small to medium businesses to easily book and track their domestic and international shipments online, whist receiving local support from their freight consultant (franchisee). Our global buying power means that our franchisees can offer their customers great rates from a choice of world-class carriers such as DHL, TNT, Startrack and UPS. With 400+ franchises globally, operating in 14 countries, InXpress continues to grow its Australian footprint.

JIM’S POOL CARE MOBILE POOL SHOPS Join our team and Australia’s largest franchise system to build a business that suits your goals and lifestyle. Owning a Jim’s mobile pool shop means you can earn money from multiple streams. You charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can work and gives you

For more information contact: Simone Todd on 0481 781 196 info@infinitymartialarts.com.au www.infinitymartialarts.com.au

A global leader with a proven franchise business model developed over 20 years, InXpress Australia is looking for motivated individuals, with a passion for business and sales, to join our thriving franchise network of freight consultants, with low investment and minimal risk. You’ll benefit from comprehensive training and ongoing coaching, an automated user-friendly system and established carrier partnerships, all fully supported by our experienced operations, coaching and service support teams. Phone: 1300 097 857 Email: sales.au@inxpress.com Website: www.inxpress.com.au

scope to grow the business to a level that suits you. Another great bonus is our FLAT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. If you are ready for a change then you need to put us on your list. We have selected opportunities around Australia so give us a call and come for a ride along. For more information ph: 131546 or visit www.jimspoolcare.com.au

JUST CUTS™

income stream in each salon.

Just Cuts has over 30 years’ experience across Australia and New Zealand. Now the largest hairdresser in the Southern Hemisphere.

A recent study conducted by the Franchise Relationships Institute, franchisee satisfaction with the Just Cuts™ System was rated higher than any other franchise group in the benchmark.

Embracing business management and training Technology allows owners to remain on the pulse of the business remotely, and hence over 55% of Just Cuts owners are multi salon operators. The dedicated Academy Team provide Operations and Marketing support and the Justice Product range is providing our owners with secondary

business franchise australia and new zealand AUSTRALIA AND NEW ZEALAND

is predominantly based on grappling and submission holds. Our curriculum focuses on the skill of taking an opponent to the ground, controlling one’s opponent, gaining a dominant position and using a number of techniques to either force or defend a submission. With classes ranging from expert to beginner and suitable for both adults and children starting as young as 2 years old, our academies are warm & friendly environments. We have a strong focus on creating a fun culture where our members become part of the family.

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

78 Business Franchise Australia and New Zealand

Style your work and life your way with Just Cuts. Contact: Zenardia Anderberg 0488 600 036 or 1800 334 498 Email: bdm@justcuts.com Website: justcuts.com/franchising LinkedIn: Just Cuts™ Franchising

Laser Clinics Australia Laser Clinics is the largest retail cosmetic clinic company globally, now with over 165 clinics across Australia, New Zealand, and the United Kingdom. Our successful 50/50 partnership has also won several franchising awards for this growth and innovation. With this unmatched scale comes unmatched experience. No two of our clients are the same. Therefore, the entire Laser Clinics business is built around understanding our clients not just as a group of people, but as unique individuals. This understanding finds its way into all that we do, from staff training, new products, customer service and more. Laser Clinics has a Medical Advisory Board made up of leading Dermatologists and a Medical Director who are at the forefront of innovation, new technology, as well as safety and ethical standards.

Little big sport Little Big Sport is a play and game-based soccer coaching program for 2.5-10 years olds, where the emphasis is on having fun. We will provide all of the training and support needed to kick off and grow your business. We also provide our intelligent software program and database system which takes the stress out of administration tasks by issuing bulk statements & invoices, taking automatic direct debit payments, sending group emails, taking attendance and more. As well as the training and I.T systems, we will also provide enough coaching equipment, player rewards, player merchandise and marketing material to get you well and truly off the ground.

Ltyb In fitness, one size doesn’t fit all. LTYB sessions are individually programmed to drive 90%+ retention rates across our 15 Strong Franchise network. LTYB have proven progressive systems, high level franchisee support and strong member retention and Franchisee Profitability. With only 90 members to breakeven, many studios have a member base of 200+ and growing.

This expertise shapes all that we do in our clinics, with nothing going to our clients that hasn’t been quality controlled first and also influences the highest standard of training for our Franchisee’s, Therapists, Doctors and registered Nurses. We also have a Nurse Council, to ensure that all Nursing Standards, codes and guidelines are adhered to. Across all products categories we only use the highest quality supplier’s and the most advanced machines, with a dedicated team looking at new technology and product development to deliver the best results for our clients. All our clinics use medical grade Candela lasers and were currently introducing CoolSculpting across the network, the worldwide leader in fat reduction. www.laserclinics.com.au/franchise-opportunities

Upon successful completion of our application process, you will be starting your own business and running your own classes within a matter of a few weeks! If you are establishing a new territory, our Franchise Manager will come to you to assist in the initial establishing phase, and ongoing support will be available throughout the lifetime of your franchise. We never want you to feel alone in this journey – we are in this together! Phone: 0426236063 Contact: Cherhys Email: franchise@littlebigsport.com.au www.littlebigsport.com.au/franchise-opportunities-2

We offer our franchise partners an exclusive territory, full marketing support including assets and plans, IT and Software support, Online Operations Manual access and training, Studio business coach, Franchisee Induction program, supplier discounts, professional development opportunities and everything required to successfully run your studio. We are currently recruiting Franchise partners Australia wide.

LTYB look for motivated people who have a passion to make a difference to member’s lives. To be successful in the fitness industry, you need to walk the talk and continue to grow as a business leader and fitness leader.

For further enquiries, feel free to contact our founder Ben Fletcher on 0409 438 286 email ben@listentoyourbody.com.au or search https://ownaltyb.com/

MAGNETITE WINDOWS

solutions provide all the benefits of double glazing without the hassle of replacement windows. At Magnetite, we aim to exceed our customer’s expectation of comfort. We believe this starts with the first contact and continues through an assessment, installation and after sales service. Join the team that has:

Do you have a trade license or are you hands-on? Do you want to become your own boss? Your WINDOW of opportunity is now. As noise and energy efficiency are prominent issues plaguing home owners, now is the perfect time to become part of an expert team who solve these issues every day. Magnetite specialises in double glazing existing windows, as the core offering in a product range that includes seals, tint and other complementary window treatments. Our

Nurse Next Door Home Care Services With a core purpose of Making Lives Better™, Nurse Next Door provides in-home aged care and disability support services built on our philosophy of Happier Ageing® focusing on possibility rather than disability. Award winning systems, world class processes and operational excellence have enabled Nurse Next Door to become one of the fastest growing home care franchises in North America. Under the leadership of Melbourne based Master Franchisors Matt Fitton and Amber Biesse, Nurse Next

• 18+ years technical and practical experience • #1 place in a niche market, with a unique product range • Comprehensive, hands-on training, with ongoing business and technical support • Average franchisee tenure now over 15 years. To learn more, visit www.magnetite.com.au

Door has quickly penetrated the Australian home care market. The ‘Bold Pink’ brand is disruptive (check out the pink cars!) reflecting our unique approach to home care. With no requirement for a medical or healthcare background, we’re looking for people to partner with who have a tender touch and the tenacity of a bulldog. Take the first step to building a home care franchise business with heart. Contact Matt Fitton 1300 010247 matt.fitton@nursenextdoor.com.au

Business Franchise Australia and New Zealand 79

F RANCHISE a—z d i r ecto ry

pack and send PACK & SEND is equipped with the technology, systems and resources to handle the movement of parcels, freight and packages for clients located anywhere worldwide.

With our ‘No Limits’ business model we can send & receive anything, anywhere. We save customers Time, Trouble & Money.

We service the Freight, Logistics and eCommerce Fulfilment Markets.

Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

RAMS

• Designate territory

RAMS is a recognised, iconic brand – we’ve helped hundreds of thousands of Australians buy their own home.

• Owned by Westpac, Australia’s oldest company

RAMS is unique.

• Build your own successful and motivated team

Residential mortgages is all we do, which makes us experts at helping customers into their new home.

• Support your local community

• Build yourself a business for yourself but not by yourself

• Ongoing training and development

• Enjoy the comraderie of a large RAMS family For franchise enquiries please email

• Strong upfront and trail commission

franchising@rams.com.au or

• Powerful online and TV presence

call 1800 616 082.

ROLL’D

Why us

Roll’d offers Vietnamese street food, with a modern Australian twist. With over 90 locations and plans for an international location this year, we aim to enrich lives by bringing memorable family food to the world. Food is everything in our family. It’s what we laugh over, cry over, fight over and have done since we were kids. Everything worth sharing has always been done over the dinner table, and through Roll’d it’s now our mission to share the things that matter through great food and even better memories. We’re not shy in saying we have big dreams. We have led the way in bringing Vietnamese food to the masses, making it a popular dining option in Australia, with flavours that are as vibrant as the bustling streets of Saigon.

Ryco 24•7 If you are looking for a business opportunity that offers incredible job satisfaction and the potential for high rewards, a RYCO 24•7 Franchise business is the right fit for you. RYCO 24•7 franchisees can start with one van, with the ability to expand to offer multiple service vans.

Snap-On Tools Snap-on Tools Australia & New Zealand is a mobile franchise operation putting high quality tools and equipment in the hands of mechanics, engineers, and other professional tool users across the country. Snap-on Tools is a subsidary of Snap-on Incorporated, a leading global innovator, manufacturer of tools, diagnostics and equipment solutions for professional

80 Business Franchise Australia and New Zealand

Roll’d is one of few genuine family businesses and our proven system, know-how, goodwill and reputation will allow you to create your own success, whilst upholding the brand. Franchising allows you to be in business for yourself, not by yourself. Last year we served over over 6 million hungry customers! Our established network means that you will always have the support of our team and our strengths make us a truly unique franchise. We have the buying power to create a more efficient supply chain. Our network also creates positive competitive environments that encourage our leaders to excel and succeed. For franchising enquiries email franchise@rolld.com.au or call 03 8564 8186 www.rolld.com.au

As a RYCO 24•7 Franchise Operator, you can also grow your business into a full RYCO Service Centre which offers over-thecounter service as an added level of support for your fleet of vans. For more information contact: 1300 111 247 sales@RYCO247.com Website: www.RYCO247.com

technicians, with an established network of franchise operations across the globe. After 35 years in the Australian market, Snapon continues to perform, providing robust financial results for its network of over 175 franchisees. Extensive training and ongoing support is provided - no previous mechanical experience required. Snap-on offers an exclusive finance package to assist new franchisees.

SNAP PRINT & DESIGN Passion is the backbone to any successful business. At SNAP, our passions are print and building businesses. As part of our network, you’ll be supported by a team with the expertise and passion to see your business reach its full potential. Boasting a 120 year history in the print industry and with 40 years in franchising, SNAP is 100% Australian owned and operated. We have over 140 Snap Centres locally and we’re internationally

Subway Systems Australia Pty Ltd Subway® offers a fresh alternative to traditional fast food.

franchised in Ireland and New Zealand. SNAP is one of the most recognised brands in Australia with a reputation for fast, personalised service and high quality print & design solutions. SNAP caters to all business print needs, from marketing materials and business stationary through to signage. If you want to learn more about becoming part of our Multi Award Winning Australian Franchise network, we’d love to hear from you! Phone: 1300 810 233 Email: franchiseenquiries@snap.com.au snap.com.au

With more than 1,350 locations across the country, Subway® is Australia’s largest restaurant chain*, serves nutritious and delicious subs, salads and wraps along with its iconic cookie range.

Guests can choose from 37 million combinations of premium-quality meats, cheeses, fresh vegetables, and cookies & bread baked daily.

For franchise inquiries, please contact Michelle Milne at 1800 630 355 or australia_development@subway.com.

business franchise australia and new zealand

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

The lott Join us at The Lott – the home of Australia’s official lotteries! The Lott offers Australia’s official lottery games which Australians trust and love! We are one of Australia’s largest franchise networks with almost 4,000 franchisees operation across all of Australia, except WA. Our franchise system compliments a range of businesses including convenience stores, convenience supermarkets, convenience fuel outlets, pharmacies, tobacconists,

*based on number of restaurants.

AUSTRALIA AND NEW ZEALAND

newsagencies, hotels and clubs (SA) and more! Incorporating The Lott in your outlet could be more attainable thank you think. If you would like to find out more information, contact us on the details below! Phone: VIC, TAS & NT – Tatts, Tatts NT – 07 3877 1095 NSW & ACT – NSWL Lotteries – 07 3877 1118 QLD – Golden Casket – 07 3877 1117 SA – SA Lotteries – 07 3877 1096 Email: franchiseenquiries@thelott.com Thelott.com/franchisee

Thermawood

Become part of the success story with:

Thermawood Retro-Fit Double Glazing System is designed to retro-fit double glazing into existing wooden windows. Proven systems and processes with the Thermawood Patented drainage system.

• Full Training and ongoing support • Strong industry Growth • Full Advertising & Marketing • Patented product new to the Australian Building industry. We are looking for passionate self-motivated people to join the Thermawood team.

Retro-Fitting fitting double glazing into existing wooden windows allows the home owner to retain the character of their windows, be more energy efficient, reduce energy costs and reduce noise.

Please contact Thermawood Retro-Fit Double Glazing for more information.

Along with installing double glazing Thermawood installers also fit draft/sound seals to all types of windows including double hung windows, casement windows and doors.

Info@thermawood.com.au www.thermawood.com.au 0455 555 330

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82 Business Franchise Australia and New Zealand

Websites, Social Media & Creative Design

BUSINESS FRANCHISE Australia and New Zealand (May/Jun 2021)

Articles inside

Ways to Stay on Top of Your Cash Flow

Imminent Changes Coming to the Franchising Code of Conduct and Franchisor Disclosure Obligations

Magnetite: Open a New Window of Opportunity with a Magnetite Franchise

The Changing Finance Landscape for New Franchisees