BUSINESS FRANCHISE Australia and New Zealand (Jul/Aug 2021) by CGB Publishing

VOL 15 ISSUE 05 jul/aug 2021

Proof is in the pie for

Banjo’s Bakery Cafe

special feature

FOOD & BEVERAGE franchises

BOUNCE BACK INTO BUSINESS THIS TAX TIME THE SCIENCE OF SITE SELECTION

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b us i n ess f r a n c h i s e m aga z i n e aust r a l i a a n d n e w z e a l a n d

AUSTR ALIA and NEW ZEAL AND

VOLUME 15 ISSUE 5, june/july 2021 president: Colin Bradbury. colin@cgbpublishing.com

Comments

From the publisher & editor

publisher: Vikki Bradbury. vikki@cgbpublishing.com

“There is no sincerer love than the love of food.”

EDITOR: Hayley Drew. EDITORIAL: Sinead Horan-Webb. editor@cgbpublishing.com.au SALES & marketing manager: Jason C. Bradbury. jasonb@cgbpublishing.com PRODUCTION: production@cgbpublishing.com.au ACCOUNTS: accounts@cgbpublishing.com.au

– George Bernard Shaw

Vikki Bradbury

Sinead Horan-Webb

Welcome to our July August issue of Business Franchise Australia and New Zealand magazine! In this issue we celebrate food, glorious food! Over the past year-and-a-half, food and beverage franchises have kept us well fed while we navigated various states of lockdown. Some struggled to keep business going, while others were well equipped to adapt to the new normal. To all those brands, we say thank you for the essential service you provided and here’s to a happy and healthy future for your business.

GRAPHIC DESIGN: Jejak Graphics - Michelle Quinn jejak@bigpond.com

On the cover, we are delighted to welcome Banjo’s Bakery Café. This family business has its roots in Tasmania. Opening its first store in 1984, it now has 44 locations across the country and counting. We spoke with CEO Jessica Saxby about growing up in the family business and how the brand has evolved to keep up with consumer demands. Turn to page 12 to read the interview.

COVER IMAGE: Banjo’s Bakery Café

In our special feature we have plenty more Food and Beverage Franchises on the menu, including expert advice on challenges and opportunities in the industry. Turn to page 31 for more insights and inspirations.

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The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

And, as always, we have plenty more expert advice from those in the know, the latest franchising news and profiles with some of the best names in franchising in Australia. Plus, you’ll find our A-Z franchise listing directory with all of the best franchise opportunities available right now. Enjoy the read! Vikki Bradbury & Sinead Horan-Webb Business Franchise magazine

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contents 12 36

may/june 2021

On the Cover 12 Cover Story: Proof is in the pie for Banjo’s Bakery Café 31 Special Feature: Food & Beverage Franchises 60 Bounce Back into Business This Tax Time 64 The Science of Site Selection

In Every Issue 8 What’s New!

Announcements from the Industry

14 A Message from the CEO

Mary Aldred | Franchise Council of

Australia

36 Special Feature Article: Food & Beverage Franchises 68 Hot Topics: Behind the Headlines

Jason Gehrke | Franchise Advisory Centre

71 Professional Services Listings

72 Franchise Listings 75 Franchise A—Z Directory

Focus Feature

51 Home Caring: Budget Brings Good News for Home Care

also in this issue: 7-Eleven......................................................75

Profiles

Andrew Barton...................................75, IBC

16 InXpress: InXpress are Crowned Global Franchise Champions

Appliance Tagging Services.......................75

22 Nurse Next Door: Making Lives Better

Aramex.......................................................75

26 Gateway Shopping Centre: Introducing Pavilions, Gateway’s Dining and Entertainment Precinct

Battery World..............................................76 BK’s Takeaway...........................................76

58 Wollermann Associates: Network Pacific Strata Management: Franchising Success

Centre Stage Dancewear...........................76

66 Franchising & Business Opportunities Expo Return to Live Events!

Deckseal.....................................................76 Dymock’s Tutoring......................................77

Expert Advice

Ecomist Australia........................................77

18 5 Ways Businesses Can Reduce Their Carbon Footprint David McLean, Founder and CEO, HUBBED 20 The Value of a Data Analytics Strategy in Driving Competitive Advantage for Franchisees Srdjan Dragutinovic, Director, Data Analytics, RSM Australia 24 Helping Franchises Avoid Unproductive Leadership with This Simple Tool Stephen Scott, Leadership Author and Speaker 28 The Roles and Responsibilities of a Strong Franchise Relationship Ian Jensen-Muir, CEO, Belgravia Health & Fitness 54 Protecting Your Franchise from Cybercrime Susie Jones, Co-founder and CEO, Cynch Security 56 4 Steps to Unlocking Leadership Potential Repa Patel, GAICD, Author and Executive Coach 60 Bounce Back into Business This Tax Time Andrew Watson, Assistant Commissioner, Small Business, Australian Taxation Office

Fasta Pasta.................................................77 FC Business Solutions.................. 4, 71, OBC Gecko Sports.............................................77 Infinity Martial Arts......................................78 IP Partnership.............................................71 Jim’s Pools Care.........................................78 Just Cuts....................................................78 Laser Clinics Australia.................................78 LTYB . ........................................................79 Magnetite....................................................79 Pack & Send...............................................79

64 Science of Site Selection Peter Buckingham, CFE, CMC, Spectrum Analysis

RAMs....................................................70, 80 Ryco 24•7.................................................. 80 Safety Navigator...................................32, 71 Snap-On Tools.................................... 63, 80 Snap Print & Design...................................81 The Lott.............................................. IFC, 81 Thermawood..............................................81

what’snew! IWG OPENS ITS FIRST FLEXIBLE WORKING SPACE IN NORTH QUEENSLAND

Lukumades Greek doughnuts rolls onto the world When you’re known world-wide for slinging Greek doughnuts this good, not even a global pandemic can keep thousands of loyal customers apart from their favourite Lukumades or stop Australia’s much-loved franchise from bringing its unique brand of Greek doughnuts to a global audience. Such is the faith that Lukumades founder, Exarhos Sourligas, otherwise known as Mr ‘X’, has in his Greek doughnuts with a modern twist, that Lukumades has not only continued to keep all of its Australian stores open throughout the pandemic, but also launched the first of five stores in Indonesia in September 2020 to critical acclaim. In the Melbourne and Sydney stores, the pandemic hit hard in early 2020 with the loss of up to 70-80% foot traffic due to lockdown restrictions. However, thanks to Lukumades’ army of hungry fans and pivoting the business to food delivery platforms alongside its bricks and mortar stores, Lukumades remains one of Australia’s biggest success stories. The next Australian store to open will be Roxburgh Park, in Melbourne’s north in early 2021, followed by more openings across Melbourne and Sydney later in the year. The new store will join national offerings in West Melbourne, Windsor and Carlton in Victoria and Chippendale in New South Wales.

IWG, the world’s leader of flexible workspaces, has opened a new Regus centre in Townsville, Queensland. The Regus office is the first of 10 ‘flexspaces’ centres as part of IWG’s franchise with the Adams Group in September 2020. It will extend IWG’s footprint into areas where demand for flexible office space among local businesses and entrepreneurs is increasing. The total area for the centre is 700sqm+ with several 2, 4, 6+ workstation offices available to lease. The first customers commenced moving into the centre in June. Life Legal, a Family Law firm based in Townsville, was one of the first businesses to move into the space. Kerrie Stuart and Natasha Busby were looking for a modern, easy to get to office space that had all the amenities. “Regus was a perfect fit for us,” said Kerrie Stuart. “Our employees are looking forward to enjoying the flexibility offered by Regus within this brand-new centre.”

Despite challenging times, the brand has no plans to slow down and will continue growing across Australia and the international market in 2021 and beyond.

“The franchise concept offers our partners the unique opportunity to make an attractive, high-yield investment with the know-how of the market leader and their local expertise,” said Mark Bhardwaj, IWG’s Head of Partnership Growth in Australia and New Zealand. “We want to create a true global and national network – and that’s where franchising comes in. The market is moving fast. We need to move faster and faster, and we want to find franchise partners who can help us dial up the pace of the growth of our brands,” he said.

https://www.lukumades.co/

https://franchise.iwgplc.com/en-gb

8 Business Franchise Australia and New Zealand

AUSSIE PRINT ICON TO RELEASE SNAP PRINT-ONLINE

Snap Print and Design has launched Snap Print-Online, providing SNAP customers with access to DIY graphic design technology - powered by Canva - and supported by local Snap Centre expertise, convenience and speed of service. Renowned as the market leader in the ‘bricks and mortar’ delivery of print services for well over the past century, SNAP has made the move online to open new markets for their 130+ SNAP franchise owners and meet the preferences of the modern print buyer.

“SNAP is a unique business, made up of over a hundred small business owners, many who have held Snap Centres in the same location for over 20 years,” said Richard Thame, CEO of Snap Franchising Ltd. “The digital environment is an important part of Snap Franchising’s future.”

design-to-print solution, SNAP’s Chief Growth Officer Sonia Shwabsky said that customers can now work with SNAP however and whenever they choose, online 24/7, or directly with their local Snap Centre in-person or over the phone.

The partnership with SNAP is also a world first for Canva, making it the first partnership for the now $20 billion valued tech unicorn with a franchise business.

“That is the SNAP difference: high quality, world leading technology backed by support from SNAP’s locally based print and design experts, providing our customers with the best of both worlds,” she said.

Describing Snap Print-Online as an integrated

https://printonline.snap.com.au

LASER CLINICS OPENS FIRST CLINIC IN ASIA

Dr Karen Soh, Clinic Director and Medical Director, Laser Clinics Singapore and Sona Rai Aggarwal, Laser Clinics’ General Manager Asia

Laser Clinics, the world’s leading provider of advanced aesthetic treatments, backed by global investment firm KKR, has expanded its global network by entering a partnership with Privé Clinic, one of Singapore’s most renowned and highquality aesthetics clinics.

“There is untapped potential for a global

The newly rebranded Laser Clinics Singapore at Privé on Orchard Road will offer clients the latest treatments in skin, body, cosmetic injectables and laser hair removal at affordable and transparent prices, with best-in-class care and effective results.

global scale and deep experience of the leader

Laser Clinics chief executive officer John Veitch said the launch provides a pathway for further expansion into Asia.

leader like Laser Clinics to enter the Asian market with a truly tailored offering. This partnership offers us a flagship presence in Singapore, combining in-depth knowledge of the diverse Asian customer profile with the in non-invasive aesthetics”. Since opening its first clinic in 2008 in Australia, Laser Clinics has expanded rapidly to meet the growing demand from its clients in Australia, New Zealand and the United Kingdom. The company currently operates more than 165 clinics.

Business Franchise Australia and New Zealand 9

what’snew! PAINT AND SIP STUDIOS IS MAKING ITS MARK

STYLED FOR SUCCESS WITH PRICE ATTACK APPRENTICESHIP At 20 years of age, Alyssa Nolan is no stranger to overcoming obstacles. The Queenslander is a medical miracle. Born cojoined at the head with her sister Bethany, she survived a marathon operation, ordered by the Supreme Court in 2001, to separate the twins. Bethany lost her battle five minutes after being separated from her sister. At only 23 days old, Alyssa’s life hung in the balance: the twins had shared 10cm of skull and some brain tissue and cranial draining veins. With only one kidney, and suffering two cardiac arrests during the risky surgery, Alyssa was left with a 30cm open cavity in her skull where Bethany used to lie. But since then, Alyssa has continued to thrive, determined to live her best life twice, always remembering her sister. Two weeks ago, Queensland’s The Courier Mail shared Alyssa’s latest battle – finding a job. “I am a caring giving person… I was given the most amazing chance at life and now I just want to live it like any other young woman,” Alyssa told The Courier-Mail. “I have a mild intellectual disability, but it doesn’t stop me working hard. I just might take a little bit longer to learn new things.” When Price Attack CEO John Pascoe read the story, his team sprang to work. Together with Corinne Baker, Business Development Manager Corporate Stores, they reached out to Alyssa.

Over the past three years, Paint and Sip Studios has been busy analysing opportunities in the art events market to develop a business that enhances the lives of its franchisees as well as its customers. “The paint and sip industry has really taken off within the last three years, creating a totally new avenue for social interaction,” said founder and franchisor Kathy Chalker. “We first saw the industry exploding in the US market and knew it would be perfect for Australia.” This consumer demand led to a business opportunity for Kathy, who first launched her business as a mobile operation in 2018 before opening her first studio in Newcastle, New South Wales, that same year.

“When we saw Alyssa’s story in the paper, we straight away thought about the best way to help,” said Ms Baker. “Hairdressing is a skill you can take with you, wherever you choose to live. All of our salons aim to be inclusive whether you are an employee or a customer. For example, a new Price Attack salon opening in Sydney soon is introducing quiet times for adults or children with autism to have their hair cut in an environment where they feel safe and calm. Similarly, they will introduce other private spaces where women can remove their hijabs for a treatment.”

Since then, Kathy has opened a second studio in Penrith, with franchise studios Rockhampton and Liverpool launching soon after. “Expanding Paint and Sip Studios is something I am extremely passionate about and franchising is such a natural pathway to grow a business. It also doesn’t require anyone to be naturally artistic, just enthusiastic about providing 5-star experience. “As a franchise business, our philosophy is about making our customers feel good and providing a memorable art event experience through simple, special moments regardless of the occasion.”

“Bethany is always in my heart, she’s always with me and I want to live a good life to honour her,” said Alyssa. “Now I have my chance.”

Siva Kamma, franchisee of Paint and Sip Studios, Liverpool said: “During a time of uncertainty, we found ourselves in a position where we needed a source of stable income and an opportunity to manage our own careers. Paint and Sip studios equipped us with the tools to create an experience for customers that was second to none while also giving us the chance to grow our business,” she said.

https://www.priceattack.com.au

https://paintandsipstudios.com.au/

10 Business Franchise Australia and New Zealand

Renowned StretchLab Franchise Arrives in Australia Having taken America by storm, one-on-one assisted stretching brand, StretchLab, is now set to arrive in Australia. Boutique Fitness Studios, the Master Franchise Ownership group behind CycleBar, have partnered with former AFL player Tory Dickson and professional cricketer James Pattinson to bring StretchLab, a unique assisted stretching franchise, Down Under. The franchise will cater to the growing demand for wellness services, which has seen a worldwide surge following the coronavirus pandemic. Owned by Xponential Fitness, a curator of leading boutique fitness brands, StretchLab has become one of the group’s fastest-growing brands over the last three years, with more than 300 studio franchises awarded. The concept offers customised assisted stretch sessions with trained Flexologists® who are trained in StretchLab’s proprietary material. The sessions provide an easy, quick and much-needed solution to the growing awareness among consumers for the importance of recovery to everyone – regardless of how active they are. Matt Gordin, CEO of Boutique Fitness Studios, immediately recognised StretchLab as an exciting business model and an affordable entry into franchise ownership for Australians.

“The unique beauty of this concept is that it complements almost every other fitness brand out there. It’s adding value rather than creating competition. The franchise opportunity is an affordable, scalable way for entrepreneurs of all types to bring a proven and sustainable business model to their market. It also aligns perfectly with our ethos to encourage fluid mobility and positive energy and wellbeing in the community. It hits the target in every way,” he said. www.stretchlab.com.au/franchise

Franchise sector welcomes reform outcomes Australia’s peak industry association for the franchising sector has welcomed the Franchising Code of Conduct reforms announced by the Federal Government. “Given the dramatic impacts of COVID on small businesses across Australia, we are reassured by the Federal Government’s approach to introducing the changes in the context of today’s economic reality,” said Franchise Council of Australia CEO Mary Aldred. “The past eighteen months has proved to be the most difficult economic environment Australian businesses have ever experienced. The FCA was wary of further business failures that may arise where there are rapid or overly punitive regulatory obligations.” “We appreciate that the government appears to have taken into account the significant reforms already introduced by the FCA in response to the issues raised through the 2018 parliamentary inquiry into the franchise code of conduct and subsequent taskforce.” “The FCA consulted extensively with franchisor and franchisee members as part of the industry consultation process. This included the FCA’s Policy Advisory Committee, a group comprising franchisors, franchisees and advisers, and the FCA’s Franchisee Advisory Committee. In addition, the FCA’s Legal Committee, representing the majority of specialist franchise lawyers in Australia, was asked to provide feedback on any potential excessive compliance costs or unintended consequences” said Ms Aldred. www.franchise.org.au

Business Franchise Australia and New Zealand 11

c ov er sto ry: B a n j o’s B a ke r y

Proof is in the pie for

Banjo’s Bakery Café Jessica Saxby (our cover star) grew up in Banjo’s Bakery Café stores. A family business that began in Hobart in 1984, Jessica was hungry to learn the recipe for success. Now Chief Executive Officer of this wellloved nation-wide brand, Jessica shares her story with Business Franchise magazine.

Jessica, tell us about your path from helping out in the family bakery as a teenager to running a national brand. My working career with Banjo’s started in the original Hobart store as a sales assistant at age 13. I was able to work my way up to sales manager before I made the leap into a HR Support role in Head Office, while I undertook a Bachelor of Commerce at University of Tasmania (majoring in HR, Marketing & International Business). In 2006, I took on my own venture, LivEat

Sandwich Bars, while I was still at university, using my real-world knowledge of the business with my home-grown skills in the food, hospitality, and retail industries. In 2009, I was appointed as a Director on the Board of Banjo’s Corporation – and by age 27, I was appointed as CEO and Managing Director in the fast-growing family business. It was an exciting time to join Banjo’s, as we were ready to refresh the brand. This gave me the opportunity to hit the ground running, converting 90 percent of the network to the new look and feel, resulting in sales growth of 20 percent. We have also joined other market leaders in embracing technology with the introduction of click and collect and third-party sales channels. We have streamlined numerous

12 Business Franchise Australia and New Zealand

business processes moving from paperbased recipe books to our own recipe app and digitizing key business procedures like auditing, compliance, and customer feedback. It has been an incredible experience being involved in the business from a young age, watching one store grow to 44 and counting across Australia.

What is the Banjo’s brand all about? What makes you unique? At Banjo’s, our main product offerings are freshly baked goods and coffee. We pride ourselves on developing product lines that encompass fresh ingredients traditionally loved by Australians. Sometimes these products have a twist to surprise and delight our customers, like our Signature Pie range which includes Lasagne, Chicken Parmi and Double Cheeseburger Pies. However, we also continue to offer fan-favourites such as Sausage Rolls, French Vanilla Slice, House Cakes and Danishes. Banjo’s breads are preservative free and our products are baked fresh on-site daily at each of our stores.

“We always look to work with people who align with our organisation’s values and goals. Communications and relationships between customers and our community are at the core of everything we do.”

digital media and localised marketing, operational set-up and staff training. The support we provide continues in dayto-day operations to ensure each of our franchisees are set up for success by providing ongoing sales and baking training and business mentoring. I love that our approach to baking brings back the nostalgic element of food – it’s all about enjoyment, friends and family served alongside friendly customer service. Bakeries have always been synonymous with freshly made products, local communities and a sense of wholesomeness. When Banjo’s opened their doors, the business concept was unique and still is today, providing a place which offered customers the opportunity to sit down and enjoy freshly baked savouries and cakes or handmade treats for breakfast, lunch or snacks with perfectly made barista coffee. Although times have changed, we differentiate ourselves from our competitors through our approach to baking fresh product daily. Whatever we’re unable to sell during the day is donated to local charities, individual to each store and region, totaling $11 million per year across the business. This is just one way Banjo’s contribute to our local communities.

Where are your current locations/ territories? Are you looking to expand? We currently have 44 locations across the country in Tasmania, Queensland, Victoria, South Australia and New South Wales. The next phase of our business growth strategy involves an expansion plan outside of Tasmania with territories available on the Gold Coast, Sunshine Coast, in Brisbane, Dalby, Ipswich and Mackay in Queensland. In Victoria, our key growth areas are Melbourne, Altona, Sebastopol, Stawell, Truganina and Warragul. New South Wales has availability in Sydney, Forbes, Narradarra and Tamworth. We’re working towards expanding our network in both regional and metro areas with high traffic and near new and developing

infrastructure, centres and housing locations. Our team are always looking for prime locations across the country – get in touch via our website if you’d like to learn more or apply as a franchisee.

What type of person makes an ideal Banjo’s franchisee? We always look to work with people who align with our organisation’s values and goals. Communications and relationships between customers and our community are at the core of everything we do. Our franchisees are passionate about baking and people, they are outgoing, have a great attention to detail and always put their team first.

How do you look after your franchisees? I am a big believer in fostering talent from within. We have a number of programs for our staff throughout their career progression at Banjo’s Bakery Café. One of the key opportunities for our team is the Self Raising Program, which mentors current Banjo’s team members who wish to climb the ranks through their career with us. Selected employees receive full training in baking, sales, administration, and business ownership through courses. The Banjo’s Resource Centre also supports the team member in finding a site for their new franchise, helping with location selection, fit out and leasing. I’m proud of the fact that over 60 percent of our stores are owned by Self Raising Program graduates. We are only as good as our team. Therefore, it’s about supplying the tools for success through every stage of the process. This includes assistance in recruitment, marketing and business strategy, assets for advertising,

Have you celebrated any particular achievements in the past 12 months? What’s in store for the future? There have been so many incredible achievements for the Banjo’s team over the last 12 months. We opened our first new drivethru store in Queensland when COVID-19 hit and followed that with another three during the height of the pandemic. The drivethru bakeries have sustained double digit growth across the network since opening in early 2020. The team have also launched two new Signature Pie flavours including the Bangers and Mash and Lasagne Pies – both a huge success nationwide and receiving international recognition. We have developed and launched our own Mobile App for online ordering and customer loyalty which is growing 30 percent month on month – the first for a bakery chain in Australia – and raised almost $60k for our primary Charity, SPEAK UP! Stay ChatTY for suicide prevention. The last 12 months have seen us partner with online ordering aggregators to diversify our sales channels as markets are driven towards more convenient and efficient methods of food ordering and delivery. Moving forward, we are very excited to further expand the Banjo’s brand across Australia with over 50 drive-thrus slated to open in the next three to five years. Meanwhile we will continue to implement strategies and techniques that modernise our approach to business without losing touch of our family values and baked good offering. https://banjos.com.au

Business Franchise Australia and New Zealand 13

f r a n c h i s e c o u n c i l o f aust r a l i a ( FCA )

FRANCHISE CODE CHANGES INTRODUCED AS BUSINESSES RECOVER As Australia’s peak industry association for the franchising sector, the FCA responded positively overall to the Franchising Code of Conduct reforms announced in June by the Federal Government. Given the dramatic impacts of COVID on small businesses across Australia, the FCA was reassured by the Federal Government’s approach to introducing the changes in the context of today’s economic reality. The past eighteen months has proved to be the most difficult economic environment Australian businesses have ever experienced. The FCA was wary of further business failures that may arise where there are rapid or overly punitive regulatory changes. The government appears to have taken into account the significant reforms already introduced by the FCA in response to the

“Member input is important to the FCA, especially feedback on the key issues for our sector in implementation of specific aspects of the revised Franchise Code of Conduct.” Mary Aldred | CEO | Franchise Council of Australia

issues raised through the 2018 parliamentary inquiry into the franchise code of conduct and subsequent taskforce. The FCA consulted extensively with franchisor and franchisee members as part of the industry consultation process. This included the FCA’s Policy Advisory Committee, a group comprising franchisors, franchisees and advisers, and the FCA’s Franchisee Advisory Committee. In addition, the FCA’s Legal Committee, representing the majority of specialist franchise lawyers in Australia, was asked to provide feedback on any potential excessive compliance costs or unintended consequences.

14 Business Franchise Australia and New Zealand

The Government consulted heavily with the FCA through development of the new regulations and is aware of not only the steps taken to introduce new measures to ensure compliance, but also the actively supportive role played by franchise networks and the FCA to deal with COVID-19 and assist franchises and small business through the challenges. The FCA has worked hard to address the key themes that arose in the 2018 Parliamentary Inquiry. On the need to better engage franchisees, the FCA made significant changes. The FCA now has franchisees represented on its Board and has established a Franchisee Advisory

“The FCA now has franchisees represented on its Board and has established a Franchisee Advisory Committee that meets regularly to consult and proactively raise issues.” However, the continuing risk of further government lockdowns remains a key challenge, with 51% of survey respondents citing this as their main ongoing concern. The Pulse Check survey includes responses from 113 Australian franchise systems covering 21,368 business outlets. 45% of respondents reported March 2021 quarterly revenue increases exceeding 10% compared to the March 2020 quarter. This is up from 33% in the previous quarter, reflecting the ongoing general recovery in trading conditions and a solid performance by many franchise networks.

Committee that meets regularly to consult and proactively raise issues.

registry to improve the availability of information to prospective franchisees.

The FCA revised member standards and guidelines and, during Covid-19, established a pro bono legal assistance program for franchisees needing legal advice.

The Federal Government has asked the FCA to provide input on the formation and structure of the registry as part of the implementation process, and we have been in ongoing consultation with Small Business Minister Stuart Robert as part of this.

The FCA also prepared and published a Franchisee Guide for prospective franchisees, containing clear, detailed information on due diligence imperatives across business, finance, legal requirements. However, the franchising sector has not unequivocally endorsed all the proposed regulatory changes. Member input is important to the FCA, especially feedback on the key issues for our sector in implementation of specific aspects of the revised Franchise Code of Conduct. Feedback from a section of our membership following release of the Code revisions is that there are particularly significant business implications of the policy on rebates. To this end, the FCA is continuing to talk with the government on behalf of members impacted by the rebates policy to develop an evidence-based case of unintended outcomes. The FCA hopes that by clearly demonstrating the detrimental economic and employment impact on those affected businesses, the government will consider a review of the rebates policy. For the broader membership, the FCA proposes to implement a comprehensive education and information program including a series of workshops and online sessions on general compliance requirements for both franchisors and franchisees.

Franchise Disclosure Registry

As part of this and the broader Franchising Code of Conduct reforms, it is essential that franchise businesses have appropriate lead time to update their systems and implement changes to ensure compliance with new requirements. The FCA welcomes the Government’s commitment to undertake an extensive education and engagement process to inform and support the sector’s transition to the registry.

Businesses on the road to recovery Franchise networks reported further recovery in revenues in the first quarter of 2021 as positive sentiment strengthened, according to the latest Australian Franchise Business “Pulse Check” survey conducted by FRANdata.

While the risk of further lockdowns and border closures was the major concern for more than half of survey respondents, other challenges included franchisee recruitment (33%), compliance (32%), wellness of franchisees and staff (32%) and workplace relations issues (30%). The FCA is recommending a consistent national approach on agreed thresholds for lockdowns to improve business and community confidence in this area. Mary Aldred is the CEO of the Franchise Council of Australia, the peak body for the nation’s $154 billion franchise sector. Mary commenced in the role in April 2018, bringing with her extensive experience across government, industry and the corporate sectors. As CEO, Mary has led the FCA in developing and delivering strategic priorities to strengthen the FCA’s role as an effective peak business organisation and advocate for a compliant, sustainable and profitable franchise sector. Franchise Council of Australia Phone: 03 9508 0888 Email: info@franchise.org.au Web: www.franchise.org.au

FCA initiatives since 2018 to address issues raised in the Parliamentary Inquiry into the Franchise Code of Conduct: • New member standards and guidelines • Franchisee representation on the FCA Board • Franchisee Advisory Committee giving feedback to the CEO • Stronger focus on education, training and resources • An updated FCA Franchisee Guide • A new member complaints system

The FCA welcomed funding for a franchise

Business Franchise Australia and New Zealand 15

pr o file : I n X p re s s

INXPRESS ARE CROWNED GLOBAL FRANCHISE CHAMPIONS

At the Global Franchise Awards, 2021, InXpress showed they’re in a class of their own when they won not just the White Collar Franchise category, but the top award for Global Franchise Champion. As a franchise which operates in all four corners of the world, InXpress pride themselves on leading the way for their franchise partners to run a successful business. So, as the Global Franchise Award winners were recently announced, they were really pleased to say their words and their actions were in alignment.

“These awards have been achieved by everyone within the InXpress Global Network.” Mark Taylor, Global CEO

“Being up against so many exceptional franchise brands we are both proud, and humbled, to have won the Global Franchise Champion Award, as well as the White Collar Franchise.” Melanie Spencer, Senior Head of Marketing

Not only did they win the Global Franchise White Collar Franchise category, they were also crowned Global Franchise Champion 2021. “Being up against so many exceptional franchise brands we are both proud, and humbled, to have won the Global Franchise Champion award, as well as White Collar Franchise,” says Melanie Spencer, Global Head of Marketing for InXpress. The Global Franchise Awards involves brands from around the world, vying for international recognition. They are judged by a panel of Franchise Associations from around the world, including Pip Wilkins, CEO of the British Franchise Association, and Robert Cresati, Chair and CEO of the International Franchise Association in America. Speaking about the judging process, James Fell, editor of Global Franchise Magazine explains, “The Global Franchise Awards 2021 was the first year that this initiative had to take into consideration the effects of COVID-19 on the global business community. Reading through applications, it was astonishing to see the support, ingenuity and innovation franchisors provided to their franchise networks over the last year.” Talking about this year’s wins, Mark Taylor, Global CEO says, “The combined effort of our 400+ franchisees to make sure InXpress shone during a challenging year, in support of customers needing to quickly pivot online or sell direct to consumers for the first time, shows how unity within a brand can be a powerful example. These awards have been achieved by everyone within the InXpress Global network. It was a real team

As a franchise which operates in all four corners of the world, InXpress pride themselves on leading the way for their franchise partners to run a successful business.

effort, and I am proud to have led InXpress, through the challenges of 2020.”

About InXpress InXpress, a global business-to-business franchise company in the transportation and logistics industry with a network of over 400 franchisees across 14 different countries, provides SMEs with unrivalled time and cost-saving shipping solutions through consultative services and innovative software. Due to the company’s size and its global connection to more than 50 trusted carrier partners, InXpress franchisees can offer big shipping discounts to small and medium-sized business. With automated shipping preparation and one-on-one account management, InXpress customers are treated with the care and services typically reserved for Fortune 1000 companies. The core services include international small parcel, domestic small parcel and freight. InXpress began franchising in 1999. To learn more about the franchise opportunity and the recurring revenue potential, visit: www.inxpress.com.au

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Outstanding achievements in Franchising -R<TVIWW &SRHM

4VSƼXMRK JVSQ E 4VSZIR &YWMRIWW 1SHIP Beverley Taylor bought her InXpress franchise in July 2013. In 2017, Beverly won the Franchise Council of Australia’s Single Unit Franchise of the Year award and was runner up in the Woman of the Year category. In March 2018 and in April 2021, she was the recipient of the Franchisee of the Year award at the annual InXpress Australia awards ceremony. As a new franchisee, Bev’s main goal was to get as many of the right customer account’s as possible. She didn’t set a revenue goal until the second full year of being in business. Instead, Bev set door knocking and meeting goals, which kept her motivated, on-track and gave her the belief in herself that she could make a success of the business. A few short years later, Bev was smashing her targets. “I truly believe that you reap what you sow and that the grass is greener where you water it! I naturally have a work hard mentality, but I do keep myself motivated in various [E]W XSS IZIV] HE] - PMWXIR XS QSXMZEXMSREP TSHGEWXW XS ƼVI me up and I reward myself with regular treats for hard work.” Attending the InXpress events is also a huge motivation for Bev. After being a franchisee for several years, enthusiasm can start to wane. Every time Bev attends the national conference, her enthusiasm is renewed. She gains new ideas, fellow franchisee tips and pointers to implement and is full of beans and ready to push forward and be the best Bev believes that if you get a ‘no’ now, it does not mean it’s a no forever! She has won business from those who’ve previously said ‘no’ simply by keeping in contact; so getting out there or making the calls and following the model. “For anyone considering the InXpress model, I would say take the leap. With all the initial hard work I’ve put in, I now IRNS] XLI ƽI\MFMPMX] SJ [SVOMRK JVSQ ER][LIVI MR XLI [SVPH whilst continuing to build on my successes and produce a generous passive income.”

Global Franchise Award Winners Our award-winning business model makes for awardwinning franchisees.

Founded in 1999, InXpress has a long history in managing successful businesses around the world. With 400+ franchises globally, the multi award-winning business continues to grow. InXpress has already established strong relationships with trusted courier partners, providing access to highly competitive rates. This leaves you free to concentrate on building sales, working towards your goals and creating the lifestyle you want.

The InXpress Franchising Opportunity &YMPH ]SYV S[R WYGGIWWJYP ERH TVSƼXEFPI WXEVX YT FYWMRIWW [MXL the security of the world’s largest franchisor of global courier services. No experience is necessary; all you need is to be salesoriented and have an aptitude for business. We’ll provide full training, with ongoing coaching and support. Recession-resistant, essential services industry Low entry and ongoing costs Proven business model for over 20 years, constantly evolving Comprehensive training and ongoing coaching No inventory, warehousing, vans or trucks Potential to earn unlimited passive income Ability to work from anywhere!

Get started with InXpress today! Phone 1300 097 857 or email sales.au@inxpress.com

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5 WAYS RETAILERS AND CARRIERS

CAN REDUCE THEI CARBON

FOOTPRINT Last year, the growth of online shopping to 57 per cent led to a significant increase in delivery vehicles on roads.1 In fact, Australia’s transport sector is responsible for nearly a fifth of the country’s carbon emissions.2 Our latest research3 reveals that 68 per cent of Australians would choose lowercarbon-emitting parcel delivery methods, an emerging consumer behaviour we believe retailers and carriers need to respond to. Our findings also revealed that young shoppers are shopping consciously: 74 per cent of 18-30-year-olds would choose a lowcarbon delivery method, compared with 61 per cent of over-50s. Two-thirds of consumers would also like retailers to label lower-emitting delivery methods as ‘low carbon’ on their checkout pages, to help them choose the most carbonfriendly option when shopping online. The eCommerce boom we’ve seen over the last 12 months has delivered unprecedented growth in the industry. Our research shows that Australians are acutely aware of the detrimental impact online shopping can have on the environment and are open to shifting their behaviours as a result. Now, the challenge for carriers and retailers is to cater to these emerging consumer preferences. They also need to ensure they have an environmental strategy in place to manage increased parcel volumes, while reducing their impact on the planet.

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THEIr

ON PRINT Here are 5 tactics to help retailers and carriers be more sustainable and reduce their carbon emissions.

Offer delivery methods that reduce the number of vehicles on the road Couriers make multiple trips a day to individual addresses, which can extend parcel delivery routes and increase vehicles on the roads, and thereby emissions. Consider offering alternative delivery choices at checkout, such as delivery to collection points. In this way, couriers can deliver multiple parcels to one location, which are often local stores, including petrol stations, convenience stores, and other independent retail outlets. Couriers can save on petrol costs and reduce congestion and carbon emissions. In fact, recent data shows using collections points

“Now, the challenge for carriers and retailers is to cater to these emerging consumer preferences.”

“Our latest research3 reveals that 68 per cent of Australians would choose lower-carbon-emitting parcel delivery methods, an emerging consumer behaviour we believe retailers and carriers need to respond to.” David McLean | Founder & CEO | Hubbed

can reduce emissions by 0.47kgC02e per kilometre.2

Partner with environmentally conscious carriers

Bring parcels closer to customers

With more people living in cities, retailers and carriers could leverage ‘micro-fulfilment centres’ in metropolitan areas. These centres can shorten the distance between customers and their online orders, speeding up delivery times and reducing emissions in the process. Retailers with bricks and mortar locations can ship orders directly to customers from local stores, which are often closer to customers, and make use of existing inventory.

Educate consumers about the impact of certain delivery choices Same-day and next-day delivery options are becoming more popular for their convenience but can negatively impact the environment. Carriers are often forced to start delivery runs with vehicles that aren’t at full capacity, leading to more trips to depots to collect more orders. While many Aussies want low-carbon deliveries labelled at checkout, retailers should also focus on educating them around methods that can harm the environment too.

Some carriers are already making changes to minimise their environmental impact. Seek out carriers that are already beginning to reduce their carbon emissions. Some have also committed to becoming carbon neutral, while others have started using electric vehicles across their fleets. A recent study shows electric vehicles powered by renewables produce just 6g of carbon dioxide per kilometre, compared with the 184g per kilometre produced by the average new car.3

Consider sustainable packaging options

Offering environmentally friendly packaging options, such as recycled or low-carbon packing materials, satchels and boxes, could help attract and retain customers. These customers may feel more confident shopping from retailers that are actively reducing their environmental impact. 1

Australia Post, 2021 auspost.com.au/content/dam/auspost_corp/

media/documents/ecommerce-industry-report-2021.pdf 2

University of Wollongong, 2020 uow.edu.au/media/2020/

transport-is-letting-australia-down-in-the-race-to-cut-emissions.php 3

Based on a survey commissioned by leading agnostic parcel

collection network Hubbed, of 1000 Australians who shopped online at least three times in the last three months

David McLean is the founder and CEO of leading agnostic Australian parcel collection point network, Hubbed. David founded Hubbed in 2014, after more than 20 years’ experience in the finance and technology industries, working at organisations including Microsoft, Datacom and UBS. He has since grown Hubbed to a network of 2000-plus Australian locations includes major retail and service station chains that has managed parcels for carriers such as TOLL, Couriers Please, DHL, FedEx, TNT, UPS and Sendle. www.hubbed.com

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The value of a data analytics strategy in driving competitive advantage for franchises

Data has gone from an esoteric term to a critical entry on many organisations’ balance sheet in the last decade or so. As the world’s reliance on digital systems has increased, the amount of data being generated has exploded.

More than 90 per cent of the world’s data was created in the past five years alone1 and, by 2025, more than 463 exabytes of data will be created each day2. This data is coming from a range of sources. Social media interactions, transactions, and the Internet of Things (IoT) account for most of this data. Capturing and analysing it effectively can shine a bright light on trends and behaviours that can help businesses make smarter decisions. Everything from which product to manufacture at which time of year, to what discounts to offer customers in a particular demographic, can be determined

with a high degree of accuracy if this data is managed properly and analysed strategically. Data plays a crucial role in helping decisionmakers anticipate market changes and opportunities before they occur, positioning the business to respond faster. For example, data can be used to analyse a customer’s pathway through the organisation, highlighting points of friction and showing where customers may become dissatisfied. The organisation can then address those areas directly. This helps businesses improve internal processes and efficiencies, reduce costs, and enhance the customer experience. It can also show where technology can remove costly, manual, repetitive tasks for further savings. With this in mind, it’s not surprising that many companies are choosing to list data on their balance sheet. The competitive advantage it can provide is enormous and, potentially, even game-changing. And, it’s not just large enterprises that can benefit from big data and analytics. Small and medium enterprises such as franchises can use data to help drive competitive behaviour. Regardless of the size of the business or the market in which it operates, nearly every problem confronting a franchisee or executive can be addressed using data analytics. Having a data analytics strategy is no longer a nice-to-have for any business. If a business isn’t leveraging the data at its disposal, then it’s throwing away the potential to become a market leader, improve profits and operational resilience, and empower decision-making that improves performance and profitability. Never has it been more important for small business owners to think like big business and eke out every opportunity to outperform the competition. As organisations continue to recover from the pandemic, many are finding that the approaches that worked before COVID-19 aren’t as effective now. That’s

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these capabilities is likely to deliver a strong return for most companies.

“It’s not just large enterprises that can benefit from big data and analytics. Small and medium enterprises such as franchises can use data to help drive competitive behaviour.”

Franchisees that choose not to invest in data analytics will be left behind in a data-driven landscape. Even the smallest businesses will have access to customer and transactional data that they can leverage for immediate insights. Other types of data that could be worth analysing include business expenses, marketing and financial data, supply chain data, and industry trends, available through industry bodies.

Srdjan Dragutinovic | Director, Data Analytics | RSM Australia

Getting the foundation strategy right is the essential first step. This will help organisations develop a data-driven, insights-led culture. The next step is to implement the technology solutions required to underpin data-related activities. This includes storage and security. Cloud-based platforms tend to be costeffective and sustainable, with a comparatively small investment that delivers outsized returns.

because customer expectations and experiences have fundamentally shifted and businesses need to come to a new understanding of their customers, the environment they’re operating in, and the levers they can pull to gain an edge over their peers. Data is the most reliable way to achieve this. By collecting, aggregating, and analysing data, then acting on the insights it delivers, businesses can plan for an unpredictable future and chart a sure course to a strong recovery and even market leadership. Data analytics removes the need for decisionmakers to rely on experience, gut feel, or intuition. Instead, it gives them a solid platform on which to base their decisions, rooted in accurate and comprehensive information. For data to live up to its potential and deliver real value to an organisation, it must be treated appropriately. This starts with a clear understanding of what data is important to the business and how it will be collected and stored. For some organisations, this may be as simple as compiling data points into a spreadsheet. For others, it could mean collecting data from a complex array of sources, culminating in billions of data points collected each day, stored in a data lake, and analysed using purpose-built big data tools. For most, the reality will fall somewhere in between those two extremes.

A strong data strategy starts with identifying and articulating the business’s key challenges. From there, the organisation can determine what type of data to collect and analyse to help solve those challenges. Without this direction, it can become easy to get buried under the sheer volume of data available and fail to put that data to good use. The next step is to develop a plan for collecting and analysing data. The right databased insights can help identify industry and business trends, opportunities for growth, areas for improvement, and, importantly, red flags that need to be addressed immediately. When businesses use this type of data well, they can operate more efficiently, increase productivity, attract and retain customers more reliably, and increase revenue and, ultimately, profits. Some business decision-makers have avoided embracing data to this point due to a perception that data and analytics is a complex, expensive area requiring significant resources and best left to larger organisations. Data analytics spans a broad range of capabilities including data integration, management, warehousing, and modelling, as well as machine learning and application design. However, a report by Deloitte found that companies that became data analytics leaders achieved 60 per cent more profits.3 This suggests that a strategic investment in

As the economy continues to heat up, small businesses and franchises that have embraced data and, potentially, worked closely with their business advisor to develop an effective data strategy, will be first in line to leverage opportunities and reap the benefits. Failing to do this could be viewed as tantamount to negligence. Data is too important to ignore. https://www.forbes.com/sites/bernardmarr/2018/05/21/howmuch-data-do-we-create-every-day-the-mind-blowing-statseveryone-should-read/?sh=1117e0b860ba

https://www.weforum.org/agenda/2019/04/how-much-data-isgenerated-each-day-cf4bddf29f/

https://www2.deloitte.com/au/en/pages/deloitte-private/articles/ global-perspectives-private-companies.html

Srdjan is a director in the data analytics division at RSM Australia. He has more than 20 years’ global experience in advanced analytics to support strategic and operational decision making. He has a proven track record of creating value and competitive advantage, through the creation of data-driven culture and innovation, and has a combination of technical depth, industry know-how, leadership skills and execution, to deliver results. RSM Australia is a full-service national accounting and advisory firm delivering expert corporate financial and advisory accounting services to clients across diverse industry sectors. Its one-firm structure means clients can more readily connect to its extensive national and international networks, expertise and industry experience. Nationally RSM has 31 offices, combined with over 95 years’ experience. Its global network spans across 116 countries and comprises 750 offices.

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At Nurse Next Door, our purpose of

Making Lives Better underpins everything we do It is our foundational belief that with a little help, everyone should be able to live at home. We aim to match trusted, qualified, local nurses and caregivers with our clients so that we can support them to maintain their independence in their own home, on their own terms. Doing so ensures our client’s happiness and well-being is at the forefront, while also providing certainty to their families that their loved ones are in safe hands. We believe that care should be more than a checklist, we aim to make a difference in our client’s lives and within the industry as a whole. Every day, we achieve our brand purpose through a strong commitment to embracing our Core Values: Admire People, WOW Customer Experience, Find a Better Way and Passionate about Making a Difference. These Core Values aren’t just a poster on a wall, but they are integrated into every decision we make and encounter we have. They focus our attention on the details that matter, to ensure everyone at Nurse Next Door remains authentically and consistently committed to our purpose of Making Lives Better.

Admire people Everyone deserves to be met with the same level of care and respect. Our clients aren’t just case files; they’re real people (that’s why we refer to them as clients instead of patients!) No matter the age, race, gender or background of our Caregivers and clients, we admire everyone and treat them with respect, and that extends to everyone we interact with. This Core Value governs our intra and outra communications as a company. It’s why our Care Services team answers the phone with “How can I make your day happier”, and why our Care Designers ask their clients: “What 22 Business Franchise Australia and New Zealand

do you love doing that you no longer do?”

WOW Customer Experience “Good” just won’t do. We dedicate ourselves to adopting a consistent caring attitude and anticipating the future needs of our clients, which inspires confidence and gives their families peace of mind. We are clear, honest and prompt in our communication and won’t rest until we’ve exceeded expectations and wowed customers with our compassion and service. That’s why while most competitors are only open 9-5, our unique Care Services team is open 24/7 so that we can attend to a client’s query or concern whether it’s five in the AM or the PM.

Find a better way The growth and success of a company is limited by its ability to improve and innovate. We promote an entrepreneurial culture where creativity, individual initiative and out-of-thebox thinking is the norm. With our Clients, Caregivers and care services specialist’s happiness in mind, we always endeavour to search for a better way to provide our services.

Passionate about making a difference Our purpose is to Make Lives Better, and we need the right-minded people to make that happen! We look for people who genuinely care about what they’re doing, and strive to do things for the greater good. Working together as a family to innovate and grow, we make a difference by showing that we are genuine, hard working, and most of all, caring. To find out why Nurse Next Door Home Care Services might be the right franchise opportunity for you, visit: nursenextdoorfranchise.com.au

i’m making lives better Build a home care franchise with heart

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HELPING FRANCHISEES AVOID UNPRODUCTIVE LEADERSHIP WITH THIS SIMPLE TOOL People don’t change jobs, they change leaders. And for SMEs including franchisees, the impacts of ineffective leadership and high turnover have significant and ongoing impacts to productivity and growth — which can be avoided, and it’s easier than you may think. We’re not just talking about the need for a positive culture and bringing the best out

in people. We’re talking about vital aspects of leadership often overlooked, especially in SMEs. And with a career spanning two decades’ in leadership roles at the Royal Australian Air Force (RAAF) before dedicating my life to consulting and writing about leadership best practice, it’s fair to say I’ve seen plenty of leadership blunders... Leadership is not always seen as a priority in SMEs yet it should be. Small team environments mean people are closer to each other, which demands stronger relationships. Leadership is entirely dependent upon relationships and in small team environments, things can go pear shaped fast.

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Many people think they’re good leaders (or that they’re just ‘so misunderstood!’) yet their staff turnover is high, productivity is low, people struggle to support and implement strategies, teams are segregated and input is withheld — all of which leads to unproductive cultural habits. When our habits are damaging relationships, people will form their own unproductive habits to survive us. This stifles innovation, productivity and commitment. SMEs don’t have the capacity to absorb cultural issues like larger corporations do. They tend to move faster with the impact on operations and overall productivity being more significant.

“Just like checklists in aviation, I believe there are disciplines people can implement that lead to highly productive leadership habits.” Stephen Scott | Leadership author & speaker

“Leadership is not always seen as a priority in SMEs yet it should be. Small team environments mean people are closer to each other, which demands stronger relationships.”

But alas, the solution is right under your nose. To change habits, you must change what people think. To do this, you must be conscious of what you are thinking, because what you think determines what actions you take, and those actions will influence what others think. In short, if you’re still saying ‘do as I say and not as I do’, it’s time for a re-think. And to pivot away from this approach, here’s the smoking gun for truly effective leadership I adopted from my experience in the RAAF. I’ve created The 15 Disciplines that focuses on developing disciplined thoughts that result in disciplined actions. Each discipline has a checklist, which if you refer to frequently, your actions will develop into highly productive leadership habits. And yes, I did just say the C word: ‘checklist’. And I assure you aren’t just another ol’ group of checklists! They simplify the process of performing complex responsibilities by supporting the development of disciplined practice and behaviours and minimising the possibility of human error. The result is consistently productive habits and reliably better outcomes. By having a set of checklists, you can consciously reflect on your leadership behaviours. Just like checklists in aviation, I believe there are disciplines people can implement that lead to highly productive leadership habits. In my latest book Ethics Trump Power, I expand on my original book The 15 Disciplines - The Essential Checklist for Productive Leaders. I teach leadership through personal storytelling, touching upon important moments in my childhood, my

time as a leader in the Royal Australian Air Force, and today, as a leadership consultant. A common issue I see arise is that people think they know what discipline is, but they don’t really. It’s important for people to understand what it is, why it matters, and how each of The 15 Disciplines work together to make a great leader. It’s important to understand why ethics ultimately trumps power, and leaders can consistently align their own work and leadership with that truth. I see many small business leaders overfocused on the task at hand, which comes at the expense of relationships. This impacts on people’s quality of life. Furthermore, they expect too much tolerance and forgiveness of their bad leadership practices. The great SME leaders are those who take a well-rounded approach to leadership by embracing all 15 disciplines, not just a few.

So, what are The 15 Disciplines? The 15 Disciplines is a philosophy designed to build and mobilise a strong ethics based approach to leadership that results in highly productive outcomes. It starts by leading self before leading others. Imagine for a moment, the feeling of humiliation, rejection, failure, exclusion, disgrace, shame or belittlement. For leaders this can be experienced from a silent reflection of an underperforming balance sheet to an out right conflict with a client or employee. The single greatest challenge for many leaders is in recognising and acknowledging the emotional rush associated with these feelings and responding productively rather than reacting unproductively. This is the distinct difference between a great leader and an average leader. Leadership is complex. To be consistent, one needs to be disciplined. Disciplined leaders when faced with these feelings, always reflect and ask themselves, ‘What does the situation require of me?’ The answer is rarely easy, but it is most often correct and will require courage and humility to respond. Consistent reflection using checklists helps to simplify the process of performing complex responsibilities and enables ethical outcomes to be achieved without the need for power or punishment.

Key takeaways: • Checklists simplify the process of performing complex responsibilities be enabling controlled thought and action minimising the possibility for unproductive reactions • Productive leaders develop the selfdiscipline to use leadership checklists to reflect on their own practise and behaviour • Reflecting on The 15 Disciplines, enables consistently productive habits within a strong ethical setting, and reliably better outcomes • Specific disciplines allow people to adopt highly productive leadership habits across all areas of leadership • All disciplines however rely on you first mastering Discipline 1 - Be Your Best Self Stephen Scott is a leadership author and speaker with extensive military and corporate leadership experience. He is enabling leaders across a multitude of sectors, to build and mobilise a strong ethics-based philosophy for life and leadership. His latest book Ethics Trump Power, provides a coherent, easy to understand set of fifteen disciplines that activate reflective thought, consideration of the way we engage with others and challenges the internal messaging we send ourselves. This book is not a check-list of procedures. It’s not a management guide or a rulebook. Instead, this book starts at the core: it’s more about the leader than it is about leadership itself, because ultimately, leadership is the behaviour and practice of a leader. stephenscott.com.au

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pr o file : G AT E WAY S H O PPI N G C EN T R E

WELCOME TO PAVILIONS

Darwin’s Exciting Dining and Entertainment Precinct At Gateway Pavilions is Darwin’s first truly dedicated, custom-designed entertainment and leisure precinct. Adjoining Gateway Shopping Centre in Palmerston, Pavilions offers enticing al fresco dining – a cool oasis for Top End residents and visitors – and has become a highly sought after location for food and beverage operators. Pavilions boasts a prime location on the Stuart Highway, a short drive from Darwin’s CBD. Its stunning layout includes integrated waterways, complemented by extensive landscaping, light-display water fountains and timber finishes that create a light and airy outdoor entertainment haven. Pavilions offers Darwin residents a place to enjoy a variety of dining experiences and entertainment from quality operators, plus free, easy parking. Unique franchise opportunities exist for operators seeking to enter the Darwin market, who are currently starved for choice. There is already a strong desire from brands including Coco Cubano, Schnitz, Taste of Shanghai and many more.

Pavilions’ brands at a glance Landmark @ Gateway Landmark @ Gateway is an exciting all-inone entertainment venue. It recently took out the Territory’s highest accolade, the 2021 Hospitality NT award for Best Metropolitan Pub plus awards for Community Service and Best Sports Venue. From the ground floor bar and bistro, the venue opens onto a sprawling outdoor dining/ beer garden with separate outdoor bar, high ceilings and full TAB facilities and enormous LED television for big sporting events.

Burger Urge Burger Urge was founded in 2007 and now has 29 stores across the country with plans to open 70 stores by 2025. Burger Urge opened at Gateway in late 2020 - the first and only store in NT. The restaurant features bar-entertainment venue Deep Sea Dive Bar, a concept inspired by a new brand strategy focussing on engagement, authenticity and customer experience to increase dwell time and average customer spend. Burger Urge uses only fresh, premium, free range produce sourced from local Aussie farmers. They also offer a strong plant-based menu and 100% carbon neutral beef – one of the first QSR brands to do so. Burger Urge and Deep Sea Dive Bar at Gateway continue to break company records through its opening and beyond. Ichi Gateway The original Ichi Izakaya restaurant opened in 2019 in the heart of Darwin and, following its success, Ichi Gateway opened in May 2021.

The venue also offers function and conference spaces and an underground party bar. The top level of Landmark features a separate dining and function room for over 200 people, popular for special celebrations such as corporate events and weddings.

Ichi’s owners are passionate about Japanese food culture and bringing dedicated and authentic Japanese food to Darwin. They offer a seasonal menu ranging from sushi and sashimi to tempura, donburi, yakitori, noodles, plus a range of Japanese saké, spirits and Japanese beer on tap.

The venue is open 7-days-a-week until 3am.

Their unique offerings include bullet train

26 Business Franchise Australia and New Zealand

delivery and outside yakitori bar/open grill. Ichi Gateway can accommodate up to 130 customers. Nando’s Nando’s Gateway opened in late 2017 and recently expanded its dining area to include alfresco dining overlooking the water fountains in Pavilions. The South African fast-food chain founded in 1987 now operates in over 30 countries. The first Australian restaurant opened in WA in 1990. Nando’s specialises in PortugueseAfrican food, including its signature flamegrilled peri-peri style chicken. Each year, farmers in Africa handpick over 1 billion African Bird’s Eye Chillies to provide Nando’s with the very best produce for its PERi-PERi sauce. Event Cinemas V-Max Pavilions is in good company with Event Cinemas. Home to the NT’s only V-max cinemas, which features stadium seating and huge state-of-the-art digital screens, Event Cinemas offers a premium movie experience. Palmerston and the surrounding Darwin area is a young, family-friendly location with high disposable income, making Event Cinemas a big draw card destination at Pavilions. To learn more about franchising opportunities at Pavilions and Gateway, contact Grant Isaacs on 0414 461 071 or email grant@coombesgroup.com.au

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“Once your brand is established, it more than just a logo. With it comes core values and the cultural vibe of the company. Respecting it, protecting it and making key choices in line with it is the responsibility of both the franchisor and the franchisee.” Ian Jensen-Muir | CEO | Belgravia Health & Fitness

THE ROLES & RESPONSIBILITIES OF

A STRONG FRANCHISE

RELATIONSHIP

No business, be it a franchise or a privately owned company, exists in a vacuum and nor is success frozen in time. This was made very clear last year when the pandemic challenged businesses across the globe and we were all forced to innovate and respond very quickly to a rapidly changing situation in order to survive. A successful launch is one thing, but to be successful long-term – to really build a franchise brand that lasts – requires constant review, work, commitment, courage and improvement. Time can work in your favour if you’re smart about it – it allows for strong relationships to be developed, brands to be fostered and innovation to thrive. Time can

also work against you if you’re not careful and can see franchises negatively affected by competition, stagnation and drops in standards. Whether you’re new to the franchise world or have many years under your belt, here are some of the key considerations for sustaining a franchise that not only lasts long-term but thrives. And remember, long-term success is the responsibility of both the franchisee and the franchisor, who can together create a partnership for a bright future.

include new industry trends, developments in science or technology and even changes to laws and major world events, which we all experienced first-hand during 2020. Much of this rests on the shoulders of the franchisor, but as a franchisee, once you get comfortable and your business is nicely established, it pays to look at how you can evolve your individual offering and add your own touches to add value and improve experiences for customers. Ensure you get the basics right first, however, before you turn your attention to evolution.

Evolve

Treasure your brand

The world around a franchise doesn’t stay the same, so nor can you. This is not about constantly changing your core offering or brand, it’s about carefully considered shifts that are in line with significant movements in client behaviors, needs and expectations that change over time. Influencing factors can

Once your brand is established, it more than just a logo. With it comes core values and the cultural vibe of the company. Respecting it, protecting it and making key choices in line with it is the responsibility of both the franchisor and the franchisee. Your brand is a reflection of what you do, more so than

28 Business Franchise Australia and New Zealand

“Consistency reinforces the strength of the brand in the customer’s eyes and is one of the most powerful attributes of the franchise business model.”

• providing franchisees with the tools, systems, materials, guidelines, training and support they need to succeed • ensuring the smooth operation of the system and maintaining high quality standards • watching and adapting to new technology, trends and customer needs • maintaining a brand relevance and awareness. The franchisee is responsible for: • following the systems and training • maintaining high product/service quality standards and adhering to brand guidelines • being responsible for staff • reporting to the franchisor as required • participating in marketing campaigns.

Consistency

what you say. While the franchisor sets the ultimate vision, the franchisees are the key to the ultimate success of the brand, as they are there on the front line every day. They are the brand ambassadors! It’s important to have a collaborative approach and open lines of communication regarding marketing plans and strategies.

Regularly review processes There is no room in franchises for processes that don’t work and one of the biggest assets you have the longer you’re in business is a solid understanding of what works well and what doesn’t. The key is acting on this knowledge and ensuring that things that are no longer working are cut as quickly as possible. The longer you’ve been running, the more you’re in danger of becoming complacent and also falling into ‘group think’ patterns that reinforce inefficiencies in the business. To avoid this, reviews of processes and structures should be formal and scheduled regularly, at both a franchisor and franchisee level, with members of the business responsible for implementing and communicating the outcomes of those reviews.

Trust and strong relationships The relationship between franchisor and franchisee is an important part of long-term success. The franchisor needs to have strong integrity and build two-way communication with franchisees. For franchisees, trust in the prescribed operational systems is important, balanced with input and feedback

to the franchisor based on ‘on the ground’ experience and local knowledge. A wellbalanced franchisor-franchisee relationship can greatly contribute to long-term growth. Relationships with suppliers are also crucial – strong relationships here help ensure reliable, smooth-running of the business and also allow for negotiating financial efficiencies that benefit the entire franchise network.

Creativity When both franchisor and franchisee embrace creativity the sky is the limit. This isn’t just about coming up with new product or service ideas, it’s about being able to approach problems in unique ways, think outside the box, see things from a different perspective (be that the franchisor seeing things from a franchisee’s perspective or the franchisee seeing things from a customer’s point of view). It’s also about being open-minded and flexible. Creativity can give franchises a serious edge over the competition, foster innovation, support evolution and drive growth.

It is the franchisor’s responsibility to ensure consistency in execution of each franchise and ensure brand standards and operational requirements are upheld and fit outs meet specifications, while also respecting a franchisee’s independence. On the flip side, it is the franchisees responsibility to respect the need for consistency and the important role it plays in the overall success of a franchise chain. It is this consistency that adds value not just to a single franchise but to the brand as a whole and every other franchisee. Consistency reinforces the strength of the brand in the customer’s eyes and is one of the most powerful attributes of the franchise business model. Overall, it’s important to remember that franchises are a unique and powerful business model. If this uniqueness is properly embraced and respected at all levels, and all parties maintain a sense of cooperation and have an honest desire to see the entire system succeed, then it will - and long-term success is much more likely.

When a franchisee enters an agreement with a franchisor, both agree to commit to their respective roles. These roles should be clearly defined and both parties dedicated to adhering to them. These roles can differ from franchise to franchise, but as an example, the following aspects usually apply to each role description:

Ian is the CEO for Belgravia Health and Fitness, the largest collection of fitness/ health franchises in Australia. He has over 25 years’ experience in running businesses both in Australia and internationally. Belgravia Health and Fitness is a fitness franchise company with over 20 years’ experience in creating active, healthy communities. Its portfolio includes Genesis Health + Fitness, Coaching Zone Group Personal Training, JUMP! Swim Schools, Belgravia Kids and Ninja Parc Indoor Obstacle Courses.

The franchisor is responsible for:

www.belgraviahealth.com.au

Clarity and commitment to roles

Business Franchise Australia and New Zealand 29

Don’t miss an issue

Get the App C OV ER STO RY: B a n j o’s B a ke r y

PROOF IS IN THE PIE FOR

BANJO’S BAKERY CAFÉ Jessica Saxby grew up in Banjo’s Bakery Café stores. A family business that began in Hobart in 1984, Jessica was hungry to learn the recipe for success. Now Chief Executive Officer of this wellloved nation-wide brand, Jessica shares her story with Business Franchise magazine.

12 Business Franchise Australia and New Zealand

Bakeries have always been synonymous with freshly made products, local communities and a sense of wholesomeness. When Banjo’s opened their doors, the business concept was unique and still is today, providing a place which offered customers the opportunity to sit down and enjoy freshly baked savouries and cakes or handmade treats for breakfast, lunch or snacks with perfectly made barista coffee. Although times have changed, we differentiate ourselves from our competitors through our approach to baking fresh product daily. Whatever we’re unable to sell during the day is donated to local charities, individual to each store and region, totaling $11 million per year across the business. This is just one way Banjo’s contribute to our local communities.

PROOF IS IN How do you lookTHE after your PIE FOR franchisees?

Have you celebrated any particular achievements in the past 12 months? What’s in store for the future?

VOL 15 ISSUE 05 JUL/AUG 2021

There have been so many incredible achievements for the Banjo’s team over the last 12 months. We opened our first new drivethru store in Queensland when COVID-19 hit and followed that with another three during the height of the pandemic. The drivethru bakeries have sustained double digit growth across the network since opening in early 2020. The team have also launched two new Signature Pie flavours including the Bangers and Mash and Lasagne Pies – both a huge success nationwide and receiving international recognition. We have developed and launched our own Mobile App for online ordering and customer loyalty which is growing 30 percent month on month – the first for a bakery chain in Australia – and raised almost $60k for our primary Charity, SPEAK UP! Stay ChatTY for suicide prevention.

BANJO’S BAKERY CAFE

I am a big believer in fostering talent from within. We have a number of programs for our staff throughout their career progression at Banjo’s Bakery Café. One of the key opportunities for our team is the Self Raising Program, which mentors current Banjo’s team members who wish to climb the ranks through their career with us.

Selected employees receive full training in baking, sales, administration, and business ownership through courses. The Banjo’s Resource Centre also supports the team member in finding a site for their new franchise, helping with location selection, fit out and leasing. I’m proud of the fact that over 60 percent of our stores are owned by Self Raising Program graduates. We are only as good as our team. Therefore, it’s about supplying the tools for success through every stage of the process. This includes assistance in recruitment, marketing and business strategy, assets for advertising,

SPECIAL FEATURE

FOOD & BEVERAGE

The last 12 months have seen us partner with online ordering aggregators to diversify our sales channels as markets are driven towards more convenient and efficient methods of food ordering and delivery. Moving forward, we are very excited to further expand the Banjo’s brand across Australia with over 50 drive-thrus slated to open in the next three to five years. Meanwhile we will continue to implement strategies and techniques that modernise our approach to business without losing touch of our family values and baked good offering.

FRANCHISES

BOUNCE BACK INTO BUSINESS THIS TAX TIME

https://banjos.com.au

Business Franchise Australia and New Zealand 13

THE SCIENCE OF SITE SELECTION

$4.95 (AUD), $7.95 (NZ) inc. GST.

www.businessfranchiseaustralia.com.au

WA INC YO RE

food & beverage franchising

WAYS TO INCREASE YOUR REVENUE

VOL 15 ISSUE 05 july/august 2021

food & beverage franchises

eat, drink & be tech savvy

A Taste for

franchising

post-covid

TRENDs and opportunities

in a changed marketplace

Business Franchise Australia and New Zealand 31

WHO KNOWS HOW LONG THIS IS GOING TO L AST... We understand some of the challenges our Franchise/Multi-Site customers are facing. In response we have developed two FREE online tools to assist both those staff in the frontline, and those staff whom have been sent home to work. COVID-19 Declaration A FREE four question checklist for staff to use to declare themselves fit for work if they are in a customer/public facing role. HomeWork A FREE set of three online actions for staff working from home to undertake to ensure they are creating a safe working environment. Both the COVID-19 Declaration and HomeWork are FREE to any Franchise Group or Multi-Site whom think they can benefit from these tools. To find out more call me on 0401 803 302 or send me an email at cbeasley@safetynavigator.co

TO THE 2021

FRANCHISING & BUSINESS OPPORTUNITIES EXPO’S FOR BUSINESS FRANCHISE READERS!

Don’t pay full price!!! Half Price tickets for Business Franchise magazine readers by entering the code CGB when purchasing tickets online. “Grab your ticket now, it’s really time to stop dreaming and start doing!”

DATES: melbourne: 20-21 August Melbourne Convention & Exhibition Centre

brisbane: 8-9 October Brisbane Convention & Exhibition Centre

For more information go to

www.franchisingexpo.com.au 32 Business Franchise Australia and New Zealand

sydney & Perth: return in 2022

Contents

On the Cover 36 Feature Article: Food & Beverage Franchises: Eat, Drink and Be Tech Savvy 44 Expert Advice: A Taste for Franchising Post-Covid

48 Expert Advice: Trends and Opportunities in a Changed Marketplace

34 What’s New:

Announcements from the Industry

36 Feature Article: Food & Beverage Franchises:

Eat, Drink and Be Tech Savvy

39 Focus Feature: Roll’d: Vietnam-easy, Interview with Venice Phan 42 Expert Advice: Food and Beverage Franchises: Trends to Watch Out for

Robin La Pere, Franchise Consultant, No Ordinary Businesses and Franchises

44 Expert Advice: A Taste for Franchising Post-Covid

Seva Surmei, DMAW Lawyers

46 Profile: Choose Franchising – Subway Proves the Way to Securing the Future 48 Expert Advice: Trends and opportunities in a changed market place

Corina Vucic, Director, FC Business Solutions

A regular of Business Franchise Magazine, our special supplement in franchising showcases a different industry each issue To share your specific expert industry advice or to feature your franchise in the next issue, please contact: Vikki Bradbury Phone: 03 9787 8077 Email: vikki@cgbpublishing.com

Business Franchise Australia and New Zealand 33

what’snew! ‘BATTER UP’ GREAT AUSTRALIAN FISH & CHIP AWARDS RETURN IN 2021

The Great Australian Fish and Chip Awards, to align with the industry’s brand, Great Australian Seafood, which was launched as a COVID-19 recovery response. “The awards were not held last year due to COVID, however they’ll be back up and running, and batter (sic) than ever in 2021. The FRDC has done a wonderful job establishing them, and we thank them for their hard work. “The Great Australian Fish and Chip Awards will commence on October 19 to celebrate International Seafood Day, the national winner announced in December.

Seafood Industry Australia (SIA) has

the Fisheries Research and Development

announced the return of Great Australian

Corporation (FRDC) who established them in

Fish and Chip Awards in 2021.

2017,” SIA Communications Manager Jessica

“We are excited to take over the leadership

McInerney said.

and management of the annual awards from

“The much loved awards will be renamed

“We’re in the process of finalising the details of the awards to ensure they can go ahead in a COVID-responsible manner. But, we’ll be looking for country of origin labelling, fish species identified according to the Fish Names Standards. Most importantly, we’re looking for crisp, golden fish batter or crumbing, and crunchy, creamy fries with just the right amount of salt.” Pre-register your shop at: www.fishandchipsawards.com.au

ZARRAFFA’S COFFEE DRIVE THRU EXPANSION CONTINUES Forging ahead with plans to increase its drive thru locations, Australian-owned specialty coffee franchisor Zarraffa’s Coffee recently opened a new store in Pialba, Queensland. The new Pialba store is owned and operated by experienced local franchisees Bec and Chris Bee, who first brought Zarraffa’s to Hervey Bay in 2009. “We have long held a desire to operate a drive thru store in our hometown, understanding the need for greater convenience, and now locals will be spoilt for choice,” said Bec Bee. “Serving up our handcrafted coffee to more people, both in-store and on-the-go, is another chapter in our 11-year journey with Zarraffa’s.” Zarraffa’s CEO Marne Sheldon said that after introducing their drive thru model over a decade ago they have been keen to increase their store footprint in suburban areas. The company has plans for at least two more store openings before the end of the year, with a larger program of expansion to come.

Queensland, New South Wales and Western Australia,” said Sheldon.

customers, all while keeping their team

“After weathering the effects of COVID across our territories, it’s a great feeling to be able to implement our expansion plans across

“Bec and Chris are part of our franchise family who have worked hard during recent years to build a solid business with loyal

to see them take this next step.”

34 Business Franchise Australia and New Zealand

employed. It is hugely rewarding as a business

www.zarraffas.com

MUFFIN BREAK WINS ROY MORGAN COFFEE SHOP OF THE YEAR Australian franchise business, Muffin Break, has taken out the Roy Morgan 2020 Coffee Shop of the Year award. This prestigious annual award celebrates the very best in customer service. Being named the winner is an exciting achievement for Muffin Break and recognises the exceptional service provided by the dedicated franchise partners of the brand. Customer service is a major focus of the training provided to every Muffin Break team member. With nationally accredited training programs delivered in a range of formats,

it ensures that each store is consistently delivering excellence. Throughout 2020, the brand and its franchise partners have constantly pivoted to adapt to the ever-changing climate and new customer shopping and purchasing habits. “We are delighted to be recognised for our excellence in customer service. Our customers have always been our first priority, and this has been especially important in regards to their safety over the past year. We are proud to be recognised by our customers for this award,” said general manager Natalie Brennan.

Muffin Break has been recognised with numerous other awards over their 32-year history, including winning the Silver Stevie Award and being named fifth most innovative company by The Australian Financial Review for their innovation in training techniques as well as winning the Gold Asia-Pacific Stevie Award for Innovation in Sustainability. Australia’s largest survey company, Roy Morgan, has over 75 years’ experience in collecting objective, independent information on consumers. https://muffinbreak.com.au/

CONCEPT EIGHT STREAMLINES VIRTUAL BRANDS WITH SINGLE PORTAL SOLUTION Concept Eight, one of Australia’s largest multi-brand franchisors and a leader in the Asian segment of the Australian QSR market, is using a single portal to consolidate the management of all its brands, including, Noodle Box, Pattysmiths Burgers, Wokinabox, Alabama Chicken & Wings, Supreme Leader Korean Krispy Chicken and Double Dragon Dumplings. The portal uses Redcat’s newly launched virtual brands software solution, which helps restaurant brand owners drive efficiency, control and customer service, including consolidating their virtual brand operation with any existing physical brand(s). “By consolidating all our brands onto the single system provided by Redcat, we’re able

to save time, run our brands more efficiently and focus more on delivering great food and customer service,” said Concept Eight CEO Grant Lee. Redcat’s Virtual Brands portal offers restaurant brand franchisors: centralised menu management; multi-brand integration with delivery partners; pick-up, delivery, and @table ordering support; integration

of all orders directly into a single kitchen management system; and a single ordering app for Android and iOS. Over 25 years, Concept Eight has grown to 140 restaurants in Australia, becoming the business behind some of Australia’s most loved QSR brands. https://concepteight.com.au/

Business Franchise Australia and New Zealand 35

FE ATUR E : FOOD & BEVER AG E FR A NCHISES

FE AT U R E A R T I C L E

Food & Beverage Franchises EAT, DRINK & BE TECH SAVVY

Technology is increasingly shaping our lives. Even simple traditions - like going out for a meal - now involve the digital world. Online ordering, cashless payments and virtual brands are now commonplace in venues across the country. From restaurants, bars and cafés to bakeries, foodcourts and food trucks, food and beverage franchisors are mastering the art of service with a virtual smile; offering customers what has essentially always been a physical dine-in experience with increasingly contactless, yet connected, capabilities.

The evolution of digital service Food franchisors getting savvy with technology and digital trends is nothing new. Many brands saw the influence smartphones, social media and mobile apps had on younger demographics and understood the future of their business depended on adapting. Increasingly, older generations began embracing elements of these trends, such as the convenience of making cashless payments or making reservations online. The use of digital technologies in food and beverage outlets is now no longer an outlier trend. According to a 2017 report1, 95 percent of restaurant owners agreed that technology improved business efficiency and 81 percent of diners said they used a restaurant’s website to place an order online.

36 Business Franchise Australia and New Zealand

And then, in 2020, the pandemic cinched the deal. Covid-19 forced the hands of those lagging behind. Some hoped the crisis would soon pass and business would return to ‘normal’. Others saw the writing on the wall and leaped into action, gathering their best marketing, IT and digital engagement minds together to find ways forward. Here’s just a glimpse at some of the digital technologies that are now commonplace among food and beverage franchise brands across Australia: • Online ordering and reservations - It’s hard to imagine a time when you couldn’t order anything you wanted to eat or drink within a few taps on your phone. Thirdparty food delivery apps like UberEats, MenuLog and Deliveroo have opened up the at-home dining experience, allowing a host of restaurants to capitalise on the trend. Moving ahead, many smaller chain restaurants are following the lead of larger fast-food chains by developing their own integrated online ordering apps. • Contactless payments - while POS

FE ATUR E : FOOD & BEVER AG E FR A NCHISES

Some businesses were reluctant to change, however, most could see the value in having a few digital technologies to support their business - a website, a social media account, a POS machine for debit and credit card transactions - the basics, they realised, were now essential.

systems using EFTPOS have become the norm, more savvy establishments are offering payment by a variety of contactless methods, like smartphones and smartwatches. Contactless payment methods are more hygienic than handling cash and also offer greater convenience for customers who prefer instant, paperless transactions. For restaurant owners, digital payments are also more efficient from a cash flow point of view. It’s estimated that cashless payments will triple from $2 trillion to $6 trillion worldwide by 20242. • QR Codes - what was once the domain of special marketing offers, QR Codes have become essential track-and-trace tools for businesses managing the demands of Covid-19 tracing policies. However, the QR Code is also a safe and convenient tool for restaurants offering menu table service. Customers can pick and choose their choices through the app without attracting the attention of wait staff, allowing the service delivery to be more efficient for customers and wait staff alike. • Virtual brands - as delivery became the only option for many food service providers during the pandemic, virtual brands became a growth phenomenon. Virtual brands are ‘restaurants’ that exist only online. Food is prepared in kitchens of existing venues or in purpose-built

“Food and beverage franchisors are mastering the art of service with a virtual smile.”

“Digital innovations have helped many businesses not only stay afloat during endless lockdowns and restrictions on dining out, but have seen them flourish.”

‘dark kitchens’. “Virtual brands offer operators rapid and relatively low-cost market entry with new cuisines and the opportunity to transform your kitchen into a separate revenue generator, while spreading costs across multiple brands”, said Lawrence Pelletier, Director of Sales & Marketing at Redcat, a hospitality IT platform that supports restaurant groups, quick-service restaurants and multi-site franchises. “As for customers, they get a wider choice of foods and restaurants without leaving home.” These technologies and digital innovations have helped many businesses not only stay afloat during endless lockdowns and restrictions on dining out, but have seen them flourish; attracting new customers in this new era of virtual connection. The revolution of dine-in and take-away dining brought about by technological advances - and propelled by the pandemic look like they are here to stay. https://pos.toasttab.com/resources/restaurant-technologyindustry-report

https://hospitalitytech.com/cashless-king-contactlessinteractions-become-more-important-ever

Business Franchise Australia and New Zealand 37

FE ATUR E : FOOD & BEVER AG E FR A NCHISES

FE AT U R E A R T I C L E

Explore these Food and Beverage franchises Banjo’s Bakery Café - Established in 1984, Banjo’s now has 44 stores across the country with more on the way. Be part of an Australian success story and join a team that’s on the rise by joining a proven business model supported by a strong customer base that enjoys fresh handmade products baked on site every day. https://banjos.com.au/franchising/opportunities/ BK’S Takeaway - Although BK’s Takeaway is one of Australia’s newest franchises, the original store was born over 20 years ago in the rural town of Trafalgar in the heart of Victoria’s Gippsland region. Since then, BK’s Takeaway has grown across Victoria’s regional hubs, providing great Aussie food and friendly country service. https://www.bksfranchising.com.au/ Fasta Pasta - this leading Italian restaurant chain delivers fresh, popular, tasty meals, using the finest quality 100% Australian durum wheat semolina. With 20 Fasta Pasta restaurants Australia-wide, there are many opportunities for growth, particularly in South Australia and regional areas of Victoria, New South Wales and Queensland. https://www.fastapasta.com.au/franchising/ Hog’s Breath Café - Home to the famous 18-hour slow cooked prime rib and curly fries, Hog’s prides itself on a menu that mixes beloved classic meals with modern dishes and on-trend ingredients. Celebrating nearly 30 years of successful operation, they now have rare opportunities to join the largest privately owned casual dining group in Australia with Hog’s Australia’s Steakhouse, Hog’s Express and Funky Mexican Cantina. https://www.hogsbreath.com.au/franchising/ La Porchetta - The first La Porchetta Restaurant was opened in 1985, when Italian Born Rocky Pantaleo and Felice Nania took over a run-down pizza shop in Melbourne’s Italian hub. Today, La Porchetta continues to be part of the local community. Just as the kitchen is the centre of Italian family life, their restaurants celebrate that feeling of being at home with delicious food made from fresh ingredients, warm service, great value and a family heart. https://www.laporchetta.com/franchising/ Roll’d - Roll’d aims to share the things that matter most to us – great food and memorable experiences. With over 85 stores across six states and territories and international expansion in the works, the Roll’d Vietnamese phenomenon shows no signs of slowing down. Stores reflect the lively, fresh nature of Vietnamese street food with fresh high-quality ingredients. https://rolld.com.au/franchise/ SUBWAY - SUBWAY is the world’s largest sandwich chain with more than 44,000 locations around the world. SUBWAY has become the leading choice for people seeking quick, nutritious meals that the whole family can enjoy. With locally-sourced vegetables, premium-quality meats and bread baked daily, Subway stands for fresh. https://subway-franchise.com/au-en/join-the-family/ The Sporting Globe Bar and Grill - The Sporting Globe is a global brand with a local touch - each venue sponsoring local grassroots sporting clubs with strong engagement in the local community. Offering quality Australian pub fare, an abundance of beers on tap in a welcoming atmosphere with the ultimate state-of-the-art sports fit out, The Sporting Globe is a great place to eat, drink and catch a game. https://www.sportingglobe.com.au/franchise

38 Business Franchise Australia and New Zealand

WHY OWN A ROLL’D?

OVER 100 LOCATIONS. OVER 100 LOCATIONS. FRESH AND HEALTHY. FRESH AND HEALTHY. TRANSPORTABLE. TRANSPORTABLE. SCALABLE. SCALABLE. INNOVATIVE. INNOVATIVE. PROVEN MODEL. PROVEN NO MAJORMODEL. COMPETITORS. NO MAJOR COMPETITORS.

Get in contact with us via: Get in contact us via: Franchise Hotlinewith 04 7777 8816 Hotline 04 7777 OrFranchise ﬁnd out more online at: 8816

Or ﬁnd out more online at: rolld.com.au/franchise rolld.com.au/franchise

Business Franchise Australia and New Zealand 39

Roll’dRoll’d Vietnamese fo cVietnamese us feature :

R o l l’d

Franchise Franchise Information Information Evenining Evenining 2021 2021

Business Business Franchise Franchise

VIỆTNAM�EASY VIỆTNAM�EASY

Since Since the ﬁrst the ﬁrst Roll’d Roll’d store store opened opened its doors its doors in 2012 in 2012 in Melbourne’s in Melbourne’s bustling bustling CBD,CBD, Roll’d Roll’d Vietnamese Vietnamese has has enjoyed enjoyed enormous enormous growth growth and and has has successfully successfully expanded expanded to over to over 100 100 stores stores nationwide. nationwide.

The new Theproduct new product rangerange includes includes four sauces, four sauces, rice paper, rice paper, vermicelli vermicelli noodles noodles and rolling and rolling trays,trays, o�ering o�ering customers customers the opportunity the opportunity to further to further expand expand their knowledge their knowledge aboutabout traditional traditional Vietnamese Vietnamese favourites favourites by preparing by preparing their own their own Vietnamese Vietnamese recipes recipes with their with family their family at home. at home.

Inspired Inspired by great by great Vietnamese Vietnamese traditions traditions and with and awith menu a menu built built from from Hoang Hoang familyfamily recipes, recipes, Roll’dRoll’d CEO Bao CEOHoang Bao Hoang opened opened the ﬁrst the ﬁrst store store in partnership in partnership with Ray withEsquires Ray Esquires and Bao’s and Bao’s cousin, cousin, Tin Ly. Tin Ly.

EagerEager to educate to educate Australians Australians on how onto how prepare to prepare traditional traditional Vietnamese, Vietnamese, Roll’dRoll’d Vietnamese Vietnamese have have also prepared also prepared a range a range of tutorials of tutorials and recipe and recipe ideasideas designed designed to suit toall suit skills all skills and and dietary dietary requirements. requirements. It’s asIt’s simple as simple as scanning as scanning the QR the QR code code on the onback the back of anyofRoll’d any Roll’d Vietnamese Vietnamese product. product.

Roll’dRoll’d has not hasonly not scaled only scaled up quickly, up quickly, but has butalso hasadapted also adapted the the concept concept through through innovations innovations that meet that meet the team’s the team’s visionvision to to feed more feed more Australians Australians healthy healthy Vietnamese Vietnamese food more food more o�en.o�en. One such One such innovation innovation is theisrecently the recently opened opened store-within-a-store store-within-a-store in Coles in Coles Moonee Moonee Ponds, Ponds, Victoria Victoria in March in March 2021.2021. The first Theof first its of its kind. kind. The significant The significant partnership partnership with Coles with Coles continues continues to echo to echo the partners’ the partners’ shared shared commitment commitment to innovation to innovation and inand supporting in supporting Australians Australians with fresher, with fresher, healthier healthier and more and more convenient convenient options options at all at consumer all consumer touchtouch points. points. O�ering O�ering the entire the entire menumenu and aand range a range of convenient of convenient pre-packed pre-packed grab-and-go grab-and-go meals, meals, Roll’dRoll’d Vietnamese Vietnamese Moonee Moonee PondsPonds provides provides an opportunity an opportunity for shoppers for shoppers to pick to up pick a fresh up a fresh meal meal in between in between browsing browsing the aisles, the aisles, packaged packaged grab-and-go grab-and-go mealsmeals for later for later and deliciously and deliciously refreshing refreshing Roll’dRoll’d Iced Teas Iced Teas and and Vietnamese Vietnamese Iced Co�ee. Iced Co�ee. Now, Now, the opportunity the opportunity to take to home take home the fresh the fresh tastetaste of Vietnam of Vietnam is elevated is elevated to thetonext the level, next level, with Roll’d’s with Roll’d’s authentic authentic Vietnamese Vietnamese pantry pantry itemsitems and condiments and condiments available available for purchase for purchase in Coles in Coles supermarkets supermarkets and Roll’d and Roll’d Vietnamese Vietnamese storesstores nationwide. nationwide.

40 Business Franchise Australia and New Zealand

Like all Like good all good recipes, recipes, Roll'dRoll'd Vietnamese Vietnamese sauces sauces are are bo�led bo�led with love withand loveshare and share the sweet the sweet and spicy and spicy flavours flavours of theofHoang the Hoang familyfamily kitchen kitchen including including Sticky Sticky Hoisin, Hoisin, SpicySpicy Hoisin, Hoisin, Chilli Chilli MayoMayo and Mama and Mama Hoang’s Hoang’s NướcNước mắm.mắm. UsingUsing four key fouringredients; key ingredients; tapioca tapioca flour, flour, water,water, rice rice flour and floursalt, andget salt,rolling get rolling with Roll’d with Roll’d Vietnamese Vietnamese tried-and-tested tried-and-tested Classic Classic Rice Paper. Rice Paper. Long Long skinny skinny Rice Vermicelli Rice Vermicelli Noodles Noodles are made are made of a no-nasties of a no-nasties mix mix of riceofflour rice and flourwater and water and are andthe areperfect the perfect thickness thickness to to master master Roll’dRoll’d Vietnamese Vietnamese favourites favourites from from home.home. To complete To complete your rolling your rolling ritual,ritual, customers customers can can purchase purchase fuss-free fuss-free and mess-free and mess-free Rice Paper Rice Paper Rolling Rolling Trays,Trays, available available in Roll’d in Roll’d Vietnamese Vietnamese storesstores and online and online only. only. Founded Founded and led and byled CEO by Bao CEOHoang, Bao Hoang, Roll’dRoll’d Vietnamese Vietnamese continues continues to identify to identify new ways new ways of enhancing of enhancing and simplifying and simplifying the delivery the delivery and accessibility and accessibility of fresh of fresh takeaway takeaway options options that are thatnow areavailable now available for DIY foratDIY home. at home.

Roll’dRoll’d Vietnamese Vietnamese

Franchise Franchise Information Information Evenining Evenining 2021 2021

Business Business Franchise Franchise

INTERVIEW INTERVIEW WITH WITH

VENICE VENICEPHAN PHAN THETHE NATIONAL NATIONAL FRANCHISE FRANCHISE MANAGER MANAGER & & FRANCHISEE FRANCHISEE OF ROLL’D OF ROLL’D PACIFIC PACIFIC SQUARE SQUARE �NSW� �NSW�

How How long long havehave you been you been working working with with Roll’dRoll’d Vietnamese? Vietnamese? WhatWhat werewere you doing you doing priorprior to franchising? to franchising? I joined I joined Roll’d Vietnamese Roll’d Vietnamese back in back 2013 in when 2013 they whenhad they just had four juststores four stores in in Melbourne’s Melbourne’s CBD, and CBD, I was and fortunate I was fortunate enough enough to assist to assist in-store in-store operations operations at theat second the second store. store. Now, INow, am inI am the in 8th the year 8thwith yearRoll'd with Vietnamese Roll'd Vietnamese and and still counting still counting as myas passion my passion continues continues to grow towith growso with many so many opportunities opportunities and challenges and challenges waiting waiting for mefor to me unlock. to unlock. When When I first joined, I first joined, Roll’d Vietnamese Roll’d Vietnamese was still was a new still aconcept new concept of fastof fast Vietnamese Vietnamese food that food‘wrapped that ‘wrapped in freshness, in freshness, daily’ (our daily’old (our slogan). old slogan). Not only Notwas onlyI impressed was I impressed with the with brilliant the brilliant and e�cient and e�cient operations operations that that convert convert fresh Vietnamese fresh Vietnamese fresh into fresha into fast abut fast fresh but concept fresh concept (our average (our average speedspeed of service of service is under is under 4 minutes, 4 minutes, and we and stillwe manage still manage to deliver to deliver the fresh the fresh and flavoursome and flavoursome essence essence of Vietnamese of Vietnamese cuisine), cuisine), I was also I wasamazed also amazed by theby the entrepreneurial entrepreneurial ambition ambition of our of founders our founders demonstrated demonstrated by an by enormous an enormous expansion expansion plan across plan across Victoria, Victoria, ACT, Queensland, ACT, Queensland, New South New South Wales,Wales, and and Western Western Australia. Australia. DuringDuring the early thestage early stage of theof expansion, the expansion, I had the I had the privilege privilege to assist to assist with store with openings, store openings, training training and operations and operations interstate. interstate. The most The considerable most considerable milestone milestone for mefor remains me remains my move my move to NewtoSouth New South WalesWales from Victoria from Victoria to assist to assist with the with expansion the expansion in thisin state. this state. This This opportunity opportunity has sharpened has sharpened my operational my operational skills and skills knowledge and knowledge and and remains remains such asuch strong a strong foundation foundation for myfor current my current careercareer in franchising in franchising and investing and investing in my own in myRoll'd own Vietnamese Roll'd Vietnamese store. store. I am lucky I am enough lucky enough to to represent represent Roll’d Vietnamese Roll’d Vietnamese as a Franchisor as a Franchisor while acting while acting as a Franchisee. as a Franchisee. This advantage This advantage enables enables me to me walk toinwalk bothinshoes both shoes to understand to understand concerns concerns and expectations and expectations to deliver to deliver the most the relevant most relevant support. support.

WhatWhat are the arebiggest the biggest challenge challenge faced faced by prospective by prospective franchisees? franchisees? From my From experience my experience assisting assisting a number a number of franchisee of franchisee candidates, candidates, finance finance is probably is probably the first theand first foremost and foremost challenge challenge that may thatpostpone may postpone people’s people’s dreams. dreams. Understanding Understanding finance finance is a key is ma�er. a key ma�er. Roll'd Vietnamese Roll'd Vietnamese currently currently have preferred have preferred statusstatus with some with some financial financial institutions. institutions. TheseThese brokers brokers have have successfully successfully assisted assisted many many of our of current our current franchisees franchisees with secured with secured finance finance for their forstores their stores and may andassist may assist potential potential candidates. candidates.

How How has Covid has Covid a�ected a�ected Franchising? Franchising?

Further Further to this,toRoll’d this, Vietnamese Roll’d Vietnamese proudly proudly opened opened 10 new10stores, new stores, serving serving almostalmost 4.3M hungry 4.3M hungry customers customers duringduring the pandemic the pandemic and and welcoming welcoming existing existing Franchisees Franchisees to jointo our join multi-site our multi-site ownerowner club, club, bringing bringing the multi-site the multi-site ownerowner rate up rate to 33%. up to 33%. We saw Wea saw number a number of corporate of corporate store managers store managers step up step to become up to become their own theirbosses own bosses and continue and continue to expand to expand our o�ce our o�ce support support time. time.

WhatWhat havehave you learnt you learnt over over the past the past 12 months? 12 months? One ofOne theof most the valuable most valuable thingsthings I have Ipersonally have personally learnt learnt duringduring 2020 2020 is is to recognise to recognise opportunities opportunities are always are always available, available, even throughout even throughout crisis. crisis. This applies This applies to myself to myself and ten and of ten our of Franchisees our Franchisees who opened who opened their own theirstores own stores in the in (most) the (most) challenging challenging year ofyear business. of business. Success Success comescomes to those to those who see who the see right theopportunities right opportunities at theat right the right time, are time, determined are determined enough enough to make to make decision, decision, and dedicate and dedicate 'all-in' 'all-in' into the into success the success of their ofbusiness. their business. Once you Once are you a part are aofpart theof Roll’d the Vietnamese Roll’d Vietnamese family,family, we guarantee we guarantee you are you greatly are greatly supported supported and set and you set upyou forup success. for success. Our corporate Our corporate team will team walk willthe walk journey the journey with you, withbecause you, because ﬁrmly ﬁrmly believebelieve the the success success of our of Franchisees our Franchisees is the is success the success of Roll'd of Vietnamese. Roll'd Vietnamese.

WhatWhat advice advice would would you give you give those those looking looking to to purchasing purchasing a Roll’d a Roll’d Vietnamese Vietnamese franchise? franchise?

The outbreak The outbreak of Covid of Covid has had has signiﬁcant had signiﬁcant economic, economic, political political and and social social impactimpact worldwide worldwide and because and because of this,ofwe this, seewe many see many prospective prospective franchisees franchisees feelingfeeling apprehensive apprehensive in investing. in investing.

One ofOne theof most the frequently most frequently askedasked questions questions is 'Do is I need 'Do I to need have to have experience experience in foodinand food beverage and beverage to become to become Roll'd Vietnamese Roll'd Vietnamese Franchisees?' Franchisees?' and while and having while having experience experience in hospitality in hospitality is is advantageous, advantageous, it is byitno is by means no means compulsory. compulsory.

Although Although Covid Covid has had has a had damaging a damaging e�ect e�ect on theon economy the economy of many of many Australian Australian businesses, businesses, we arewe hopeful are hopeful that Australia that Australia will recover will recover greatly. greatly.

Instead, Instead, we seek wefranchise seek franchise partners partners who ﬁtwho intoﬁtour into strong our strong brand brand valuesvalues and possess and possess passion, passion, commitment commitment and a and hunger a hunger for success. for success.

We areWe conﬁdent are conﬁdent that our that business our business leaders, leaders, including including Roll’d Vietnamese Roll’d Vietnamese founder founder and CEO, and Bao CEO,Hoang, Bao Hoang, who iswho a member is a member on theon Australian the Australian Governments Governments National National COVID-19 COVID-19 Coordination Coordination Commission, Commission, has has future-proofed future-proofed our business our business to ensure to ensure a secure a secure future,future, while while reducing reducing the negative the negative economic economic impacts impacts of theof health the health crisis. crisis. In 2020, In 2020, Roll'd Vietnamese Roll'd Vietnamese launched launched several several incentives incentives to assist to assist with sales with sales and job and maintenance, job maintenance, such as such theas Roll’d the Runner, Roll’d Runner, Roll'd Delivery, Roll'd Delivery, Roll'd Meal Roll'd Meal Box; the Box; head the o�ce head o�ce sta� were sta�deployed were deployed to assist to assist Roll'd stores Roll'd stores duringduring the the lockdown lockdown to encourage to encourage franchisees franchisees to keep to their keepstores their stores open while open we while we weathered weathered the worst the worst of theof pandemic. the pandemic.

We recommend We recommend franchise franchise candidates candidates do their doresearch their research and familiarise and familiarise themselves themselves with the with Roll’d the Vietnamese Roll’d Vietnamese brand brand prior to prior application. to application. That involves That involves talkingtalking to ourto Franchisees our Franchisees who are who at are di�erent at di�erent stagesstages of theof franchising the franchising journey journey to understand to understand what itwhat takes it takes to become to become their own theirboss, own consulting boss, consulting with professional with professional business business advisors, advisors, accountants, accountants, and solicitors and solicitors to assist to assist with decision with decision making. making. We areWe dedicated are dedicated to supporting to supporting our franchisees our franchisees from the from begin the begin of their ofRoll’d their Vietnamese Roll’d Vietnamese journey journey and are and happy are happy to provide to provide assistance assistance and guidance and guidance in the in decision-making the decision-making process. process.

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e x pert adv i c e

FOOD AND BEVERAGE FRANCHISES:

TRENDS TO WATCH OUT FOR The American owner of a Mexican restaurant on Auckland’s city fringe asked me to help him franchise his business. This was nearly 20 years ago. But the business didn’t last. It turned out that Kiwis just weren’t ready for Mexican food. Then everything changed. The American was ahead of his time because about ten years ago, a plethora of Mexican franchises started popping up all over the country. All over the world, in fact.

Food fads come and go The latest in both New Zealand and Australia are foods that were once considered exotic to most of us. Empanadas from South America. Churros from Spain. Korean BBQ from, well, Korea. Even mainstream franchises like McDonald’s and Subway, keen not to lose market share to these trendier upstarts, are jumping on

the bandwagon. The Golden Arches have even collaborated with K-Pop icons BTS on a menu which reflects the flavours of their home country.

Taehyung’s penchant for them,” complained one Australian BTS fan. Guess who’ll be advising their friends to boycott this ‘travesty’.

The major F&B franchise players are smart. They understand that, yes, you need to be flexible and adapt part of your menu to local tastes and new trends. But at the end of the day, their core menu – McDonald’s with the Big Mac and Subway with their Classic Chicken Sub – is still their best seller. Change them at your peril.

The use of influencers and social media may be a ‘must have’ in your F&B franchise marketing, but never forget that online buzz can quickly turn to buzzkill if it’s not carefully managed.

You can’t please all of the people all of the time Getting back to the McDonald’s/BTS collaboration, the BTS Meal created much social media excitement when it was launched in 50 countries – including Australia but not New Zealand – this May. Kiwi ‘BTS Army’ members were naturally devastated by the news. But in the world of social media, influencers aren’t just limited to celebrities with 3 million followers plus. Your ordinary everyday social media user can have a powerful influence on their 247 friends.

Hell is an upstart franchise that upset the status quo by daring to compete against Pizza Hut and Domino’s – and became New Zealand’s third-largest pizza chain. Part of its success has come from its quirky branding and marketing – it once stuck 550 skins on a billboard to promote its new rabbit meat pizza. But this strategy backfired in 2020 when it launched its Burger Pizza – without telling customers that the topping was completely plant-based. Once news got out, there were claims of misrepresentation and concerns that some unknowing customers could have had allergic reactions to the undisclosed ingredients.

“It is a travesty that an Oreo McFlurry was not included in this meal, given Kim

Hell management shrugged off the warning it was slapped with by the Commerce

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The road to Hell is paved with good intentions

Think global, act local Just because we’re choosing to eat our way around the world without leaving town now doesn’t mean we don’t expect these global flavours not to be natural and fresh – and that means locally-sourced.

Robin La Pere | Franchise Consultant No Ordinary Businesses and Franchises

Local sourcing has gained momentum during Covid because of food supply chain security and safety fears, but franchising has gained a somewhat undeserved reputation for standardising and centralising their supply chain management to achieve economies of scale. While this may have to be the case where produce and ingredients simply aren’t available locally in sufficient quantity or quality, many franchises are now taking pains to source locally.

Commission. “We care about the planet and want to start a conversation and raise awareness about sustainable food choices,” they said, pointing out that they had already sold more than 35,000 vegan pizzas in the previous six months.

Where’s the beef? You know that plant-based eating is moving from the fringe to the mainstream when the big franchises start introducing vegetarian and vegan alternatives to their menus. In Australia, all of the top 10 most visited fast food restaurants except KFC and Red Rooster offer plant-based menu items, and Grill’d even took meat products off its menu for a day to draw attention to its meatfree offerings. Although a little late to the party, McDonald’s came on strong with its McPlant range. Some franchises have gone the whole hog – probably not the best choice of words – and gone all-plant-based. Soul Burger claims it has “a passion for creating change and social impact through unleashing plantbased brilliance upon Australia”. And Lord of the Fries, which is expanding across both Australia and New Zealand, wants to “help the world eat better and to introduce friends, local and abroad, to more sustainable food options”. It is estimated that there are 2.5 million

vegetarians and half a million vegans in Australia but by far the biggest market for plant-based cuisine are the flexitarians – people who frequently choose to leave meat and dairy off their plates.

Eat in or eat out in style? The Covid pandemic has brought about two post-lockdown trends that at first glance appear to contradict each other. The first is that the gamechanger that was the emergence of food delivery apps such as Uber Eats is still very much with us, with people choosing to eat in rather than eat out. The second is the return of the ‘see and be seen’ movement where dining out is a special occasion, an opportunity to enjoy an intimate dinner for two – shared of course with everybody on Instagram – or party in style with a group of friends. The delivery apps were hailed as the saviour of the food service industry during the lockdowns but what many of we stay-athomes failed to realise is that because the likes of Uber Eats don’t allow restaurants to increase their prices to cover the delivery cost, they are effectively taking a 30% bite out of restaurants’ profits. The special occasion trend puts more pressure on restauranteurs to perform in terms of ambience, presentation and service – and this should be to the advantage of

It’s a little-known fact that McDonald’s has always involved its franchisees in its supply chain management. In New Zealand, Maccas has just launched their ‘Ordered from Here’ advertising campaign in which four Kiwis ordering from a McDonald’s drive-thru innocently ask what’s in the product, only to find themselves and their car whisked away on a tour of the fresh source of the beef patties and apple pies.

Looking to buy a food service franchise? It’s certainly an exciting time to get involved in the food and beverage industry. But there are challenges as well as opportunities. The good news is that by joining a franchise rather than going it alone, you gain the benefits not only of a proven business model, but an organisation that is constantly monitoring changing trends and adapting to take advantage of those trends. Robin La Pere is a franchise consultant with more than 20 years’ experience as a franchise manager, CEO and owner as well as a consultant, coach and speaker on franchising. Based in Auckland, New Zealand, he works with clients throughout Australasia and internationally. He is a specialist in business model development, strategic planning, process improvement, innovation and franchise recruitment marketing. www.noordinary.co.nz

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“The use of influencers and social media may be a ‘must have’ in your F&B franchise marketing, but never forget that online buzz can quickly turn to buzzkill if it’s not carefully managed.”

franchises. But all this depends on how good your staff are, making employee recruitment, training and support more important than ever.

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e x pert adv i c e

A Taste for

FRANCHISING POST-COVID Food and beverage franchises are bouncing back in the wake of COVID-19. Many in the heart of our cities took a hit during the pandemic with a large part of the Australian population working from home. Franchisees were forced to pivot by starting home deliveries and quick take away services. By and large food and beverage franchises have weathered the COVID storm. Unable to travel overseas, people have more disposable income to spend at home. They’re more likely to indulge in a novelty dessert, go out for coffee or take their families to a fast-food restaurant. During COVID the Australian Competition and Consumer Commission (ACCC) advised franchisors to adjust their fees so that franchisees were not paying for services that they were not receiving. Franchisors were also asked to consider suspending services, such as marketing, so those savings could be passed on to franchisees. However, there were no legislative requirements for franchisors to waive, reduce or defer franchise fees during the pandemic. Now on the road to recovery, there’s a growing appetite for some franchisees to add to their portfolio as business confidence is re-built. One of our franchisee clients, who is a multi-unit franchisee, is looking to acquire more locations, while for workers who lost their jobs during COVID the lure of being the master of their own destiny can be appealing. The challenge of starting a new business is daunting when it’s a new idea and the brand is unknown. Going out on your own can carry a high level of risk whereas many see taking on a franchise as a more calculated measure. There’s the security of a proven concept, a level of certainty and a trusted

brand people already know. There’s also the support of the franchisor, the marketing and business teams and regular visits from the area manager. Unfortunately, many in the market for a franchise don’t know their rights and responsibilities and this can lead to legal disputes. Equally, franchisors can run into trouble if they lack experience with franchising and if franchise agreements don’t clearly state expectations and requirements. The good news is many problems can be avoided if both parties have their eyes wide open when signing on the dotted line. In our experience, here are some of the traps to avoid.

Traps for franchisees • Not doing your homework on the brand, sales, location of the franchise and customer profile. • Not understanding that franchising is essentially a licence to use the brand and operate the business for a limited period of time. Ensure your financial modelling reflects that.

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• Not reviewing financial statements through a franchise lens, especially if you are buying a business previously operated by a franchisor. For example, do the financial statements reflect the royalty payable to the franchisor? • Fit-out costs for a new site blowing out. • Expecting to have more flexibility with the menu, products and suppliers than the franchise model allows. • Lease obligations (including the requirement to provide personal and bank guarantees), increasing rent and refurbishment costs. • Unexpected costs imposed by the franchisor to keep up with upgrades to the brand.

Traps for franchisors • Not being aware of obligations under the Franchising Code of Conduct. There are significant financial penalties for breaching some provisions of the Code. • Not encouraging franchisees to obtain legal advice before they sign a franchise agreement.

Seva Surmei | DMAW Lawyers

• Incorrect representations being made to a franchisee during negotiations about the business. This could lead to a claim by the franchisee down the track. • Time (and legal costs) spent dealing with franchisees who are in breach or don’t follow the model. For example, franchisees may make late payments, sell unapproved products, source products from unapproved suppliers or change the branding. • Dealing with franchisees that resist implementing required changes. Anyone considering entering into a franchise arrangement should be aware of the following:

on the business acquisition from the franchisor or another franchisee, so it may be difficult to walk away. • Franchise agreements can be lengthy and include matters such as payment of fees and royalties, the length of the term and whether there are any options for renewal, the use of the intellectual property, arrangements about the premises, marketing methods, approved products and suppliers, restrictions on the sale of the business, end of term arrangements including restraint of trade clauses and how the agreement may be terminated.

• A franchisor must comply with the requirements of the Franchising Code of Conduct.

• A franchise agreement is usually supported by an operations manual which can be updated by a franchisor from time to time to change or modify approved products, suppliers, plant and equipment, the brand image etc. A franchisee should seek a copy of the operations manual when considering the franchise offering as a whole.

• A disclosure document must be provided to a franchisee 14 days before the franchisee signs a franchise agreement. That time should be used by a franchisee to complete due diligence and seek advice.

• A franchisee should seek feedback from other franchisees before signing up. Contact details of current and former franchisees appear in the disclosure document for this purpose.

Before you sign on the dotted line

• A franchisee has a 14-day cooling off period after signing the franchise agreement to decide whether to proceed. By that stage, however, a franchisee may have probably signed a lease or completed

Ending the relationship • Most franchise agreements are for a specific term with no early termination right for a franchisee. That means a

• If a franchisee breaches the franchise agreement or walks away early, a franchisor may have a claim against the franchisee (and any guarantors) for loss of royalties, lease payments, legal costs and other expenses. • At the expiry of the franchise agreement, the franchisor may offer to purchase the franchisee’s plant and equipment pursuant to the arrangement set out in the franchise agreement. • There may be a restraint of trade provision that will prevent you from competing with the business or operating from the site under a different brand.

Food for thought Many food and beverage franchisees don’t seek legal advice because they assume terms and conditions of a franchise agreement are non-negotiable. Although it is often a franchisor’s position not to negotiate the basic terms of the franchise agreement, there is often room to tailor or at least clarify provisions that may have significant consequences for a franchisee. For example, a franchisee may request that a franchisor not require a major upgrade of the store for five years. That way the franchisee isn’t having to fork out for big ticket items like new equipment, store refurbishment or rebranding while they’re trying to build up the business. Legal advice should be sought to ensure there are no surprises down the track. Seva Surmei is a principal in the transactions team of DMAW Lawyers which is a leading South Australian based commercial law firm providing services throughout Australia. Seva specialises in franchising, licensing and distribution, in particular, acting for major franchisors in the establishment, development and operation of franchise systems including providing advice in respect of compliance with the Franchising Code of Conduct. Seva is a committee member and secretary of the Franchise Council of Australia, a committee member of the Women in Franchising group and has recently been named as a leading lawyer in franchise law by Best Lawyers (2021 and 2022 editions) and franchise lawyer of the year Adelaide (Best Lawyers 2022 edition). https://dmawlawyers.com.au/

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“Now on the road to recovery, there’s a growing appetite for some franchisees to add to their portfolio as business confidence is re-built.”

franchisee cannot walk away from the franchise agreement in the middle of the term without negotiating an exit arrangement with the franchisor or selling the business to an approved purchaser.

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pr o file : subway ®

CHOOSE FRANCHISING: SUBWAY® PROVES THE WAY TO SECURE THE FUTURE

Becoming an entrepreneur is no easy feat, especially when venturing into the business world for the first time. Choosing to own a franchise business can provide all of the benefits of being an entrepreneur while allowing access to the vital resources of a big brand. Country Director of Subway® Australia and New Zealand, Geoff Cockerill, explains why franchising with Subway® is a proven formula for success for many, and has been for 50 years now. “Franchising gives people the opportunity to own and run their own business with the safety net of an established model, but with high personal reward. It is a business investment that can be life changing and continuously rewarding,” says Mr Cockerill.

You can make it a family affair Owning a franchise business with family members is a great way to build a successful business. With the time spent working alongside family, internal relationships and collaboration can be a breeze as opposed to going solo at the helm or choosing to enter into a business with a friend or non-related business partner. Family members who own businesses together are typically united by the same goals and ways of working. There is less pressure when it comes to financial performance and more flexibility on time to gain returns on investment. Mr Cockerill explains that many of the franchisees at Subway® Australia keep it within the family, and the profitability shows. “We have franchisees that have been with Subway for decades, and whom within their family, own multiple restaurants that remain a legacy passed through generations. “Franchising with family provides a support network for your nearest and dearest, and we find that our family-owned franchises make

business decisions that future-proof their restaurants, in order for their future family members to benefit from. It’s a wise way to conduct a business, and needless to say, fun and fulfilling to work alongside your family.” For Subway® franchisee, Dallas Mulholland, his business has been a family affair. After purchasing his first restaurant, it wasn’t long before his own daughters started contributing. Now, the business has become multigenerational, with daughters Shannon and Casey working alongside their father as owners and carrying on the business. “I think the Subway business model has actually been developed on the mum-anddad-operated-business model as it lends itself to families so well. My daughter Shannon is already discussing plans to pass down her own restaurant to her son,” says Mr Mulholland.

There’s less risk and more reward When launching a startup, a business needs to be built from the ground up and there are many risks to think about, including economic risk, compliance risk, financial risk, reputational risk – the list goes on. Franchise ownership generally minimises business risk as working with a large company provides many positives that ensure the success of a franchise business such as brand recognition, marketing, safety protocols and legal requirements. Mr Cockerill explains that these are most of the benefits that franchisees can expect from investing with a known franchise brand. “Owning a business costs money, takes time and energy and there can be frustration in starting from the ground-up, sometimes it can be years before a profit is close to being returned. By opening a franchise, most of these pitfalls are avoided because a large brand that has been around for decades like Subway, has tried-and-true systems and processes.”

Their success is your success A franchisee can count on the franchise business providing an established product which would already benefit from widespread brand-name recognition. As a franchisee you are also more likely to reap

46 Business Franchise Australia and New Zealand

the benefits of a well-established customer base which would ordinarily takes years to build. Similarly, when franchising with a larger business, business owners can benefit from the trust lenders have in the franchisor, and the demonstrated results across other locations. Many franchisors, including Subway®, provide regular business performance updates to major lenders to help them understand the direction and opportunities within the brand for franchisees – as well as the potential financial returns. Essentially, a franchise increases the chances of success because you are entering into business with proven products and methods. “Our goal is to amplify the Subway brand across Australia and bring healthy, nutritious fast-food options into people’s lives for the greater community benefit. So we want to be a worthwhile option for business owners to be able to do that, while securing success for themselves. To achieve this, we ensure our franchise business model is impossible to say no to. You will find most franchise businesses have the same goal.” Subway® franchise opportunities are currently available. To learn more about how to join the Subway® family visit: https://subway-franchise.com

Hungry? Great, you’re exactly the sort of person we’re looking for! Hungry to make a difference in the QSR world. Hungry to make customers happy, every single day. Hungry to turn your business into a global success story. Hungry to join a fresher franchise business that treats you as an individual. Hungry to be part of a new generation of Subway fame. Ready to tuck in? subway-franchise.com

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TRENDS AND OPPORTUNITIES IN A CHANGED MARKETPLACE From small cafes and bakeries, to pizza taverns or Indian restaurants, to providers of fast takeaway, to supermarkets and grocery stores big and small – the food and beverage industry is incredibly diverse. Its importance to the Australian economy is significant, with Government statistics released in February putting the accommodation and food industry combined as an employer of 851,000 people – 6.5% of the total workforce. During COVID, the enormous diversity of the industry has meant that each sector has suffered a different level of set-back and challenges. But as an industry, these businesses have shown an amazing ability to adapt, find a niche, refine their focus and service their clients. The sector is predicted to recover over the next five years as economies open up, government venue restrictions ease and consumer confidence rebounds. But what does the next 12 months bring?

48 Business Franchise Australia and New Zealand

Corina Vucic | Director | FC Business Solutions

• Healthy food with minimum sodium and sugar, alternatives for dietary requirements including plant-based meat alternatives.

“When it comes to changing or tweaking your menus, don’t underestimate the power of research. Talk to your customers; find out what they like about your offering; why they come back.”

• New global flavours. There’s an increasing trend for adventurous new tastes from around the world.

What are the trends and what’s driving the opportunities in this vital sector?

A careful evaluation of these trends shows that there is a clear indication people are taking their social responsibility and environmental beliefs into the choices they make about what foods they eat, how they are prepared and where they buy or consume them.

Emerging trends Looking at the movements in the food and beverage industry, both here and overseas, some key emerging trends have been identified by multiple research pieces: • Buying fresh and buying local, as well as transparency on where food is sourced. Supplier relationships are the key here. The provenance of food, whether it’s local, organic, sustainable grown and harvested, needs to be documented. • Planet-friendly businesses – no plastic, zero waste (or if there is waste, that it’s repurposed), energy efficient practices, green suppliers. • Vegan, vegetarian and cruelty-free options and a focus on immunity-boosting foods.

• Instagram-able meals. If you’re putting it on a plate, make it look great. • Increased hygiene protocols. Not a new trend but ranking as one of the most important.

If you are not moving to a carbon neutral model for your business, you need to. And you need to tell your clients what you are doing. People can’t see that you’ve signed up to green power or they may not know that your takeaway coffee cup is recycled and biodegradable. When it comes to changing or tweaking your menus, don’t underestimate the power of research. Talk to your customers; find out what they like about your offering; why they come back; whether they would welcome vegan options or international flavours, for example. Don’t make assumptions.

“Provide online menus with free wi-fi, and let people order and pay online. This will save your staff valuable time processing orders and settling bills, and therefore they can put that extra time to good use adding value to the experience.”

What are the opportunities in this sector? Be a local hero – your community can be the bedrock of your success. People are now more focused on what’s available in their neighbourhood. As a local business, how do you capitalise on this? • A charm offensive. These people are not just customers, they are you neighbours. Smile when they walk in, get to know them, remember their favourite coffee fix, whether they like salt on their chips or want the big brekkie without tomato. And recruit your staff with an eye to people who can provide this charming service. • Set your local persona. Amplify what you want to be known for, what your values are: e.g., a blackboard with a quote of the day or a joke; a dog watering station

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“People are taking their social responsibility and environmental beliefs into the choices they make about what foods they eat, how they are prepared and where they buy or consume them.”

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“If you are offering home delivery of your products, then make it a great experience.”

movements will be of significant benefit to the sector.

Don’t be afraid of change You need to survive, and you need to be profitable. Evaluate your business to see what you can change to help you do this. Experiment with change.

outside your business; a rewards scheme that benefits local community groups as well as your customers. A half-priced coffee on Fridays for teachers at the local school – there are so many small opportunities to build a persona that cements you as a part of the community. • Create events for locals. Create a marketing calendar that includes all the big events locally – footy or netball season kick-offs or finals, school fetes, sports club fundraisers — and see how you can be part of these occasions. Create your own in-store events – coffee or wine or cheese tastings – events that will draw people to your business and allow you to build your database, network and sell. • Bring your best to their home. If you are offering home delivery of your products, then make it a great experience. Well trained delivery people who look smart. Beautifully presented, well branded packages. A paper carry bag with your logo on it, containers that keep the food or drink warm or cold, little extras like pepper sachets, sauce, branded serviettes – even throw in a “Thanks for your order” card with an incentive for them to come back.

More tech for a better, safer experience During 2021, Australians moved online for many of their requirements, and the convenience they experienced has meant that there is still a focus on getting their information, as well as ordering, online. Technology applications in the food and beverage industry are moving at light speed and your customers expect you to be offering them the benefits.

• Online ordering. Whether it’s for takeaway, home-delivery, groceries or wine, people expect to peruse your offerings, know what it’s going to cost, order easily and pay securely. Collect their mobile number and set up a text to let them know when to pick up their order or when it will be delivered. • Photos and reviews. Tempt them. Show them what your food or drink looks like. Provide explanations of culinary terms that people may not understand or translations of menu items in other languages. Have photos of your venue – because you really do want to get them out of their home and into your premise. Ask for feedback on their experience and if they were happy – ask them to post a review. • Ramp up your social media. Let people know when you’ve got a new menu item, aquired a liquor licence, have changed your hours. Post photos of people enjoying your venue, ask questions on Facebook that get a conversation going. • In-house menus. Provide online menus with free wi-fi, and let people order and pay online. This will save your staff valuable time processing orders and settling bills, and therefore they can put that extra time to good use adding value to the experience. Use specials boards to highlight those menu items you want to move.

The return of tourism Tourists and mobile workforces play a great part in so many small businesses in this sector. A return of international travel may be a way off but people are travelling more domestically and across the Tasman. These

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• Hours of Operation. Shape the hours you are open to maximise your trending times. When is your local hub eating, drinking, shopping? Is there an opportunity to provide a service when no-one else is? Experiment with different open hours and see what happens. Give the change a decent chance of proving itself but if it’s not working, stop the experiment – you don’t want dead time and dead wages. • Rationalise your offering. Look at what is popular and what’s not ordered or left in the display cabinet. Work to keep your inventory lean. Stick to the basics but ensure you do them really well. Invest in the best and freshest ingredients to build an offering that is focused, manageable and great quality. The next 12 months will be challenging for businesses in the food and drink sector. But it’s not all bad news. If you can be flexible in your thinking, engage meaningfully in your local community, keep your offerings fresh, have fun and be a fun place to experience, you’ll be giving yourself the best chance of thriving in this brave new world. Corina Vucic is the Director of FC Business Solutions. With over 20 years in the franchise industry, and extensive operational and management experience, she works closely with leaders to take their business to the next level. Whatever their goals, Corina coaches, mentors and supports business owners and executives to maximise success and minimise risk for long-term business prosperity and security. To discuss how Corina’s expertise can help take your business to new heights, contact: 03 9533 0028 cv@fcbs.com.au www.fcbs.com.au

Disability and Aged Care Specialists

Now is the time to start a business in home care Interested in providing care to those who need it most? The 2021 federal budget has opened doors for home care, with a record 80,000 new home care packages for Australians, and an extra $13.2 billion committed to the NDIS over 4 years.

HomeCaring provides person-centred home care to seniors and people with disability. As a proud Australian-owned AFR Fast Starter Company, we’ve had tripled our growth in hours of service provided from March 2020 to February 2021.

-RLQ LQ RXU JURZWK VWRU\ DQG EHQHĆW IURP A 50/50 partnership model with 50% share of SURĆW A generous salary package NDIS

Approval to provide heavily funded government services (NDIS, Home Care Packages) %HQHĆW IURP RXU KLJKO\ UHJDUGHG EUDQG QDPHV Home Caring and Dementia Caring Comprehensive training, ongoing support and management tools

HomeCaring is currently offering VXLWDEO\ TXDOLĆHG FDQGLGDWHV ZKR DUH health professionals, particularly Registered Nurses or CNCs, an opportunity to invest as low as $25,000 to partner with HomeCaring.

Business Franchise Australia and New Zealand 51

fo c us feature : H o m e Ca r i n g

BUDGET BRINGS

GOOD NEWS FOR HOME CARE Bill Lockett

Michaela Brown

Claire Zhang

Franchise Manager

Group Chief Operating Officer

Registered Nurse, Home Caring Campbelltown Franchise Owner

If you’re looking for a solid business opportunity that aligns with government spending, one clear winner is the aged care industry – in particular, home care. In this year’s budget, the federal government announced that it would fund 80,000 new home care packages for Australians. These packages provide older people with much-needed care services such as shopping, housework, showering and toileting assistance, so they don’t have to move into a nursing home for support. The budget commits $7.5 billion to new packages, with 40,000 to be released in 2021-22 and another 40,000 in the following year. This is the largest ever

investment into home care in Australia, designed to help older Australians live in their own homes for longer. Aside from aged care, the government is also providing record funding to the National Disability Insurance Scheme (NDIS), which helps people living with disability and their families receive individualised support. The 2021 budget commits an extra $13.2 billion to the NDIS over the next four years, as the number of people who require support increases. Currently over 430,000 people are supported by the scheme, with an average of 24,800 new participants each quarter in 2020.

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The market is ripe for home care The government’s keen investment in home care packages and the NDIS scheme, coupled with an ageing population, offers plenty of growth potential in the home care market. Recent events, such as the Aged Care Royal Commission into substandard nursing home conditions and the COVID-19 pandemic, has meant that more and more Australians are choosing to age at home, where they can live independently while staying connected to family and friends. This has opened a door for businesses to support them with high quality home care services.

“For service providers, the market is ripe with opportunity to build a successful business while helping older Australians thrive in their homes.” Since 2015, the number of approved home care providers in Australia has been growing, especially as aged care shifts towards a consumer model where people are given choice over where they live, how they would like to receive support, and from whom. The demand, though, is still not being fully met, with close to 173,500 people having access to a home care package in 2020 and more significantly, more than 100,000 people on the waiting list. For service providers, the market is ripe with opportunity to build a successful business while helping older Australians thrive in their homes.

HomeCaring: a unique opportunity not to be missed HomeCaring is looking for new partners, especially those with a professional healthcare background, to share in our success within the booming home care industry. As a registered NDIS and Aged Care provider, we provide individualised home care services to seniors and people living with a disability, helping them use their government funding in the best way possible. For franchisees who join us, we offer a unique 50/50 partnership model which means you only need to provide half the total investment; HomeCaring provides the other half. This reduces your initial investment by 50 percent, while enabling you to earn 50 percent of the profits on top of receiving a generous salary package. HomeCaring Franchise manager, Bill Lockett, says this model represents a true partnership system that is rare in the industry. “In our partnership model, an applicant can get into the business at half the price it would normally cost on the market, while our salary package takes away the stress of paying the bills so you can focus on growing their business, especially in that vulnerable first year,” says Mr Lockett. “We strongly believe in fairness above all else. A ‘true partnership’ between franchisee and franchisor shouldn’t just be rhetoric. It’s at the core of how we do business.” HomeCaring also offers comprehensive support, so that franchisees are not in a position of having to run a business by themselves. We provide comprehensive

training to help you navigate the complexities of the disability and aged care sector; ongoing operational support; a digital marketing team; platforms that enable seamless financial management and staffing, and plenty of resources to draw on. For Sydney-based HomeCaring franchisee Claire Zhang, this support was invaluable as she grew her business and increased her client base. “When I started my business, HomeCaring head office offered me comprehensive training. I didn’t have any experience running a business,” she recalls. “They had experts in every department to train me, so I was always well-supported.”

A franchise that truly makes a difference

“HomeCaring is looking for new partners, especially those with a professional healthcare background, to share in our success within the booming home care industry.”

between just performing tasks, and actually creating high quality care and support services that improve the lives of our clients all around Australia. We don’t just tick the boxes – we do everything with compassion and attention to detail, treating the client like a real person,” says Michaela. “What’s more, we are well-placed to deliver this kind of care that is so popular with people. Our high quality services are support by a large back-end system,” she adds.

Business, though, isn’t only about the bottom line. As service providers, HomeCaring is proud to care for clients with passion, respect, empathy and accountability. According to HomeCaring Group Chief Operating Officer, Michaela Brown, the company’s point of difference is providing locally-based care that is completely tailored to the individual, taking into account their cultural background, language, personality and needs.

“By partnering with us, you’ll be delivering the best kind of care that helps people enjoy living at home, at a time when they need it most.”

“In our experience, our individualised approach makes a significant difference

For more information visit homecaringfranchise.com.au.

HomeCaring is currently offering suitably qualified candidates who are health professionals, particularly Registered Nurses or CNCs an opportunity to invest as low as $25,000 to partner with HomeCaring.

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PROTECTING YOUR FRANCHISE FROM CYBERCRIME While many may believe cybercrime primarily targets large companies, franchisees running smaller operations may be at greater risk because their security defences are weaker than the bigger entities. In addition, smaller businesses are often part of a supply chain which offers openings to larger companies and larger networks.

For Franchisors, that represents significant brand risk. If franchisees aren’t managing their cyber risk, the franchise not only stands to suffer brand and reputational damage, but when incidents occur regularly, there is often a lot of time and costs involved. Given 99% of cyber-attacks require human interaction in order to succeed, this makes you and your team the best (and worst) cyber defence your business has. With simple solutions out there, like Cynch, Franchisors can simplify their security posture across the board so there is consistently in the support offered and given to their Franchisees. Moreover, by providing a security apparatus

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for your franchisees you too will gain insights into the key challenges when it comes to their security, as well as other products and services.

What risks do I need to watch out for? New research from Deakin University and Cynch shows that 40% of small businesses experience a cyber attack, so there’s never been a better time to review platforms and systems, assess what scams or cyber attacks might pose the biggest risk to your business, and take steps to improve the protection of this information. At Cynch, one of the areas we get the most

questions about from the businesses we work with is about supply chains. Supply chains can be very complex and extend far beyond Australia’s borders. Moving a product or service from supplier to customer often involves a complex web of organisations, people and information, so it’s important that small businesses take steps to best protect themselves from cyber risks throughout the chain. Due to the swift digitization of many businesses over the past year, the risks associated with a supply chain attack have never been higher, with reports to Scamwatch up almost 25% in 2020 alone. Cyber criminals looking for ways to exploit the new digital economy have found them.

“Due to the swift digitization of many businesses over the past year, the risks associated with a supply chain attack have never been higher.” Susie Jones | Co-founder and CEO | Cynch Security

Government departments and large enterprises are increasingly requiring all new suppliers, big or small, to provide details of how they manage their cyber security controls as part of the standard procurement processes and contract renewals. This can create a huge barrier to entry for small organisations and sole traders if they haven’t proactively documented their internal security practices. Usually, the information is requested in a long, complicated questionnaire, and unfortunately, each company has developed its own questionnaire that differs from other organisations. So if you’re a startup, independent consultant or small business selling to enterprises, you could spend days and days of effort each month completing different questionnaires that articulate how you manage this risk. On the receiving end, the government departments and enterprises have an arduous task of reviewing the questionnaire responses and assessing if the supply chain risk is acceptable. At Cynch, we help small businesses to understand the questions being asked and accurately answer them, improve their security and fill in obvious gaps in their environment, as well as produce third-party reports to demonstrate to your customers your commitment to protecting data and systems. Similarly, we can work with enterprises to streamline their supply chain assurance activities and assessment using our platform for all small business suppliers. When advising small businesses on better protecting themselves from a supply chain related cyber attack, the top three actions I direct them to take are: 1. proactively manage who has access to the systems that integrate with your customers’ networks and ensure you only allow access to those who truly need it 2. document all the internal processes and controls you have in place to secure your business so you can demonstrate them to

your large customers as required; and 3. use multi-factor authentication on all systems that have it available to prevent compromised usernames and passwords from being used against you and your customers. You can limit the impact of supply chain disruptions on your business by identifying the risks within your supply chain (including those you pose to your customers up the chain) and developing ways to mitigate them. By being more aware of digital risks and making a few changes we can greatly protect ourselves against a cyber threat.

What else can I do? 1. Protect your passwords: Often cybersecurity all comes down to poor password management so start using a password manager and enable two-factor authentication 2. Double-check invoices: If an invoice you’ve received comes from a different business contact or just looks a bit different, avoid being tricked by making a call to the business you’re paying and check it to confirm before you pay the invoice 3. Don’t think it won’t happen to you: Scammers don’t discriminate on size, they can hit thousands of businesses at the same time

4. Get Cyber Fit: Just like getting fit doesn’t happen with one workout, Cyber Fitness is all about taking small incremental steps to improve your cybersecurity every day. The first step is to understand what you have to lose and what tech you rely on. What data do you have and what is valuable? Small business owners can take an online survey (https://cynch.com.au/small-businesscyber-security-study) then enrol in a Cyber Fitness Bootcamp (for free) to help them understand the risks and what they can do now to protect their business. Cynch is an Australian-owned smallbusiness focused on cyber security for small businesses. Cynch knows small business owners need cyber risk solutions that are cognisant of their budget, time and resource constraints. Cynch runs cyber fitness programs that don’t require any technical expertise and are designed to facilitate gradual improvement at a price small businesses can afford. Features include continuous cyber risk assessment, plain language cyber advice, bundled products, goal setting and tracking, compliance mapping and collaboration capabilities. View more details about Cynch’s ongoing memberships and solutions at https://cynch.com.au

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4 Steps to Unlocking Leadership Potential

Gallup’s research shows that 82% of the time, leaders are promoted or selected for the wrong reasons.1 They are promoted due to tenure, technical expertise, or good performance in another position. A client I recently worked with was a very good manager. He achieved fantastic results and prided himself on working alongside his team of 16 people to deliver results. He was promoted to a leadership role, leading a global team of 350 people. Five months into the new role, my client found it very difficult to deliver the business

results he was getting through his original team. He had little expertise and experience in the function of this department and was unable to “roll his sleeves up” and work alongside his team as he did in the past. He was concerned his career was derailing despite working hard to gain expertise in this new area of the business. The team’s motivation and respect for him had dropped and so had their business results. Gallup has found that when workers are disengaged, which means their hearts and minds are not connected with their work or their workplace this leads to reduced productivity, higher absenteeism and presenteeism (turning up to the workplace and doing the minimum work required).2 If Sam doesn’t change quickly, the impact could be significant for the organisation. Leadership is about influence and impact

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Help each leader to identify their purpose for leadership. Why do they choose lead? What gives meaning to their work? This is a key first step to gauge their leadership potential. Compare a person that is motivated by promotion with a person that is driven by personal growth for self and others. Each will drive very different business results.

“Leadership is about influence and impact not directing and controlling people and resources. To shift from managing to leading requires a lift in your consciousness to have an intentional impact on others.” Repa Patel GAICD | Author and Executive Coach

Lead yourself

and services. It’s about influencing your organisation to make the changes to be ahead of the market and influencing the industry or market to grow for the benefit of the wider community. As we enter the “new next normal” of COVID, where there is little certainty, the ability of leaders to influence outcomes becomes critical. Where the answers are not clear, leaders must ignite the head/heart connection for their teams to lead through this uncertainty.

not directing and controlling people and resources. To shift from managing to leading requires a lift in your consciousness to have an intentional impact on others. As learning and development professionals, we have a critical role to play in helping decision makers understand what makes a successful leader and developing a framework to identify and nurture leadership potential.

Leadership is influence Leadership = Strategy + Influence For a leader to be effective, they must balance strategic competencies with the ability to influence outcomes. Influence is not just about ‘managing up’. It’s about positively impacting your team’s motivation and morale, and influencing the quality, timeliness and cost of the products

Most organisations recognise the need for training leaders on strategic competencies but often neglect the need for strong stakeholder engagement skills. Yet the influence part of the leadership equation is absolutely critical. An executive leader can compensate for poor strategic skills by either outsourcing (to consultants) or hiring team members that are strong in these competencies. What they can’t outsource is the ability to engage the hearts and minds of your people (influence them) to deliver challenging targets in an uncertain environment. They can’t outsource the need to strongly influence stakeholders outside the organisation (regulators, market analysts, strategic partners).

4 critical steps to unlocking leadership potential

Leadership is influence

Providing practical frameworks and tools to enable leaders to influence their teams to achieve the right outcomes. Integrating tools that connect the heads and hearts of their teams as they develop strategy, prepare and implement business plans and as standard operating procedures for the group.

Reflect, re-energise and rise

Teach leaders to reflect regularly on their progress. Assessing the past with gratitude will broaden the mind and build new possibilities. From this broader perspective, leaders consider what needs to change in their “thinking, doing and being” to achieve their goals. Once the executive has started on this path, then it’s time to take her team through the same process as a leadership group. This ensures organisational sustainability for growing leadership potential in uncertain times. https://www.gallup.com/services/182138/state-american-manager. aspx

Employee Engagement (Gallup) https://news.gallup.com/ poll/241649/employee-engagement-rise.aspx

So, how can we support leadership potential, grow organisational bench strength and lift engagement, productivity and profitability? Here are four steps I use, firstly with leaders and then with their teams:

When the storms of life and leadership come, do you get rocked about or do you capsize? The difference is resilience (adapted from Rick Hanson’s book Resilience). Teaching leaders how to lead their minds, hearts and energy is absolutely essential, not just for their wellbeing but for the productivity, effectiveness and engagement of the teams they lead.

Purpose drives performance

A study by psychologist Andrew Steptoe and his team at University College London found that the more meaning and purpose a person had in their lives, the more positive changes they experienced in the following four years. This included physical, social, psychological, emotional and economic prosperity.3

Leading a meaningful life at older ages and its relationship with social engagement, prosperity, health, biology, and time use, A

Steptoe and D Fancourt https://www.pnas.org/content/116/4/1207

Repa Patel GAICD, author of “Elevate - a new path for leaders to navigate uncertainty”, is a facilitator, executive coach and former board chair. Repa is known for her insightful and compassionately challenging approach and works with leadership teams and boards to increase engagement, customer satisfaction and business growth by engaging the hearts and minds of leaders. Learn more at https://leadingmindfully.com.au

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pr o file : Wo l l e r m a n n Fr a n c h i s e D eve l o p m e nts

Network Pacific Strata Management: Franchising Success It’s not every day a business opportunity comes along that provides both freedom and security. Strata management company, Network Pacific Strata Management, brings the best of both worlds to people seeking a business of their own, but with the support of an established, award-winning industry player. Since commencing operations in 1994, Network Pacific Strata Management has grown to be one of Australia’s largest and most successful strata management companies. It now manages over $6.5 billion of assets on behalf of 23,000 clients, with offices in Queensland, Melbourne, Europe and South East Asia. The company has offered strata management franchises since 2015 through its associated company, Network Pacific Strata Franchise. The franchise model has proven a great success, with the company’s first franchisee tripling his turnover since the commencement of the franchise. Due to rapid growth, Network Pacific Strata Management has recently launched a franchising expansion program on the basis of its extensive portfolio of owners corporations clients. Franchisees who qualify for a Network Pacific Strata Management franchise will start their new business from day one with an active portfolio of owners corporations secured by Network Pacific Strata Management. Most

importantly, franchisees take over the revenue streams that each contract provides. Stephen Briffa, Managing Director of Network Pacific Group of Companies, says “We’ve invested considerable resources to ensure our franchise business model delivers a stable, profitable and expandable business to our franchisees and, in return, we are seeking well-credentialled people from the property and finance sectors who want a career opportunity that will reward them handsomely for their hard work. A Network Pacific Strata Management franchise is a longterm enterprise. With renewal terms, your Network Pacific Strata Management franchise can be yours for 40 years.” Mr Briffa says the company’s success is never taken for granted. “We continue to invest heavily in state-of-the-art systems and technology to deliver comprehensive building

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management and security. Recently, we launched Sally™, a highly innovative end-toend software and hardware product for 24/7 online monitoring, management and security, giving real-time access to buildings from one central hub. It is this blend of technology and personal service that underpins our expansion. As we continue to attract new clients, we will have opportunities for franchisees to take over the management of our owners corporations contracts in each state of Australia.” For more information about Network Pacific Strata Management franchises, contact Network Pacific Strata Management’s franchise selection agent, Colin Crawford, at Wollermann Franchise Developments on (03) 9999 5488. www.networkpacificstratafranchise.com.au

We are franchising our award-winning owners corporations portfolio

Stephen Briffa, Managing Director, Network Pacific Strata Management Pty Ltd Stephen Managing Director, Winner of the 2019 Annual REA Biffra, (AREA) Excellence Award for Game Changer of the Year welcomes new franchisees Selina. REIV Owners Corporation Manager of the Min Yearand – 2017, 2018, 2019

Do you have management experience? Are you a ‘people person’ with an eye for detail? If the answer is yes, you are the candidate we are looking for. Contact us for further information today. • Earn income from day one

• Proven award-winning systems

• No selling required

• Be an owners corporations manager

• Owners corporations agreements in place

• Forty year franchise term

• Comprehensive training provided For further information visit our website: www.networkpacificstratafranchise.com.au or contact Colin Crawford on 0425 838 800 or Gary Lay on 0407 526 431 at Wollermann Franchise Developments FREECALL 1300 249 276

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BOUNCE BACK INTO BUSINESS THIS TAX TIME

It’s tax time again and the ATO is here to help your business with its tax and super obligations.

Getting your tax return right

We’ve got a range of support initiatives

• not accounting for private use when it comes to business money or assets

available to help you, as well as handy tips for your business tax return, so that you can get on with the job of doing business.

We want to make it as easy as possible for you to get your businesses tax and super right. Three common mistakes businesses often make in their tax returns are: • forgetting to declare all business income

• not keeping accurate and complete records.

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To help you avoid these mistakes and make things easier for you down the track, this year remember to: • declare all your business income, including cash and online sales, dividends, interest, capital gains or one-off transactions such as selling equipment. If your business has received JobKeeper payments or JobMaker hiring credits, these are also assessable income and need to be correctly recorded in your 2020-21 tax return

“The Australian Government has implemented several new measures and tax incentives to help businesses kickstart their economic recovery. Temporary full expensing and loss carry back are two of these measures.” Andrew Watson | Assistant Commissioner, Small Business Australian Taxation Office

• accurately record the value of any goods taken for private use, directors’ fees or money drawn out of your business

• forgotten to include some income

• correctly apportion expenses that are both private and business use

You can make or request an amendment through:

• only claim expenses that you are entitled to claim

• your registered tax agent

• understand what records you need to keep and how long you need to keep them for.

• Online services for business

Visit ato.gov.au/SBsupport, our one-stop shop for tools and services, to help make it easier for you to get your tax return right and claim the deductions you’re entitled to. You may also want to take a look at the ATO’s small business tax time toolkit that has a directory of links to useful information and fact sheets to help you at ato.gov.au/SBtaxtimetoolkit

Good record keeping also makes good business sense It’s important that you understand what records you need to keep, and that they are complete and accurate. You need to keep most records for five years, store them in a safe place, and they must be in English (or easily converted to English). Find out more at ato.gov.au/recordkeeping A good record-keeping system will also help you manage your tax and super obligations. This will make it easier to report and lodge on time with us. You can use our recordkeeping evaluation tool at ato.gov.au/ recordkeepingevaluation to help you check how well you’re keeping your business records and make improvements if you need to.

Made a mistake after lodging your business tax return? If you’ve lodged your tax return but realise you’ve made a mistake, it’s important to fix it. For example, you may have: • made an error when answering a question

• forgotten to claim a deduction you were entitled to.

• myGov, if you’re a sole trader • Standard Business Reporting (SBR)enabled software. Visit ato.gov.au/amendareturn or talk to your tax practitioner to find out more.

Online services for business The ATO has collaborated with businesses to develop a new digital service that makes it easier for you to interact with us online. Online services for business has business friendly features, including easy BAS lodgement, a single log-in and switch ABN feature to manage multiple businesses in a single session, intuitive navigation, the ability to make a payment plan and securemail interaction with the ATO. Our old Business Portal retires at the end of July, so now is the time to join many other small businesses and switch to Online services for business. To find out more visit ato.gov.au/ OSB

Help with managing your cashflow We know that effective cash flow management is a major issue for small businesses. Talk to your tax professional or business advisor today about using the Cash Flow Coaching Kit to get your cash flow management back on track. It’s a simple program that navigates and strategises cash flow for your business, helping you to plan ahead and grow, even in times of stress and pressure. The Cash Flow Coaching Kit is a resource for you and your advisor to use together. To find out more visit ato.gov.au/ cashflowcoachingkit

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Tax incentives for business The Australian Government has implemented several new measures and tax incentives to help businesses kickstart their economic recovery. Temporary full expensing and loss carry back are two of these measures. Eligible businesses can access these measures if they have an aggregated turnover of less than $5 billion. Loss carry back provides a refundable tax offset that eligible corporate entities can claim in their 2020–21 and 2021–22 company tax returns. You get the offset by choosing to carry back losses to earlier years in which there were income tax liabilities. By doing so you may receive a refund, a reduced tax liability or a reduction in debt owing to the ATO. Temporary full expensing allows you to immediately deduct the business portion of the cost of eligible new depreciating assets. For businesses with an aggregated turnover of less than $50 million, it also applies to the business portion of eligible second hand depreciating assets. For more information about the range of depreciation incentives available for businesses, visit ato.gov.au/bounceback

JobMaker Hiring Credit The JobMaker Hiring Credit Scheme is an incentive for businesses to employ

additional eligible job seekers aged 16 to 35 years between 7 October 2020 and 6 October 2021. Employers can receive up to $200 per week for each new job they fill with an eligible employee aged 16 to 29 years, and up to $100 per week for each eligible employee aged 30 to 35 years old. To find out more about the JobMaker Hiring Credit Scheme visit ato.gov.au/ jobmakerhiringcredit

Get ready for Single Touch Payroll Phase 2 from 1 January 2022 The data collected through Single Touch Payroll (STP) will be expanded to include additional information. This expansion (also known as STP Phase 2) reduces the reporting burden for employers who need to report information about their employees to multiple government agencies. It also supports the administration of the social security system. You will be required to provide additional STP information to us from 1 January 2022. There is nothing you need to do right now. We are working closely with software providers who will update their STP-enabled software. What you need to do to set up will depend on what product you use and how you manage your payroll. Our website has detailed information to help you get ready for the changes. See www.ato.gov.au/stp2.

62 Business 62 Business Franchise Franchise AustraliaAustralia and Newand Zealand New Zealand

If you need more help If you have a business tax or super obligations problem it’s never too late to ask for help. Whether it’s COVID19, natural disasters, personal issues or financial difficulties, we’re committed to understanding your situation and helping you get it right. It’s important to lodge your tax return on time, even if you can’t pay. This will show us you’re aware of your obligations and doing your best to meet them. If you’re worried you won’t be able to pay on time, we may be able to set up an affordable payment plan that works for you. We encourage you to contact us as early as possible or speak with a registered tax practitioner who can contact us on your behalf. For more information visit ato.gov.au/ supporttolodgeandpay Andrew Watson is an Assistant Commissioner for the Australian Taxation Office in the Small Business line. He collaborates with small businesses, industry groups and government agencies to shape the client experience and drive improved digital services. His area also helps small businesses manage cash-flow and digital readiness.

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e x pert a dv i c e

THE SCIENCE OF SITE SELECTION With Covid still creating disruptions in the retail market both short and long term, the landscape has changed remarkably with lessees scrambling to create long term rentals they feel they can work with. This puts great pressure on the shopping centre owners who have invested huge amounts and previously had a seller’s market to operate in. With vacancy rates much higher, the boot is now on the other foot!

Whether you are a Franchisor, or a Franchisee, finding a great site is one of the most important decisions you can make and sets the way for a successful journey into the future. Do not think of the lease fee as a monthly expense, treat it as a long term commitment that, if all else fails, the landlord will still be expecting to be paid until the end of your lease. Add that up over 5 to 10 years, and it will probably be the biggest expenditure you ever make outside your personal home.

Where do I start to make an informed decision? The first thing you need to address is where do you begin to seek the ideal store? Consider who the customer is and where they sit in the socio-economic world. Most franchise systems

64 Business Franchise Australia and New Zealand

have a target audience and your first thoughts should be to match the area to the product you sell. Think of whom the customer is likely to be and how to locate your business in a suitable area. You can use demographics to better understand the areas that interest you. The 2016 Census is still the most current data, and you can look up some information in the ABS website (www.abs.gov.au ), look for Quickstats (or just Google Quickstats), enter a suburb or postcode and up will come a large amount of information. The find the State and Australian figures for that area. You can quickly see whether the area is high or low in terms of what you are looking for and you can use this to assist your judgement. Do NOT become concerned about the

“Whether you are a Franchisor, or a Franchisee, finding a great site is one of the most important decisions you can make and sets the way for a successful journey into the future.” Peter Buckingham | CFE, CMC | Spectrum Analysis

• is the area a young family type area? (children’s items)

3. Are you in a suitable precinct, matching you with others in the same market?

• is the area more of a Yuppie / student type area?

4. Who are your near neighbours – do they benefit or hinder your brand

• is there high ethnicity in the area? If so, who is present? (suitable café offers)

5. Is the pedestrian traffic strong?

• what is the average household income and where does that sit Australia wide? (fast food vs casual dining and expensive restaurants)

Shopping strip

• do the people drive cars? (fuel and tyres) • do they rent, are buying their houses, or own them? (mortgages and loans) Depending on what type of franchise you are joining, this can be very critical.

6. Am I paying the correct rent for what I am selling? 1. Where is the busiest sector of the shopping strip? 2. Am I prepared to pay the rent for this area, or should I look further out from the centre of the strip? 3. Is the store the right size? 4. Is there reasonable parking nearby?

“You can use demographics to better understand the areas that interest you.”

size of the population of a single suburb or postcode in the metropolitan areas, as these are irrelevant if you know there is population all around you. A country location (town or city) is different, as that number probably represents the total market available. Suburbs and postcodes are rather random in size and can vary from 817 people (in Kooyong) to 50,474 people (in Reservoir), both suburbs in Melbourne.

Most Franchisors will do their best to help you, and in some cases may provide what we call a Datapak, or could assist you with researching and understanding census data. You will have heard those words that you must do your own due diligence ringing in your ears. The Franchisor or their staff cannot/ should not/will not commit to you any undertaking regarding sales you can expect. They may be able to show you actual examples of other Franchisees’ sales in the system and may be able advise what actual levels of sales they are enjoying. It is then your call on what you expect to sell in the future. Once you understand the data, you should be proactive by telling the Franchising Manager the actual areas you want to find a store in, not just where the local agent says.

One point I want to make here is to look at a map and remember - “fish don’t purchase what you are selling – unless it is bait”. Areas such as Williamstown (Melbourne), Newport (Sydney) and Cottesloe (Perth) may look good when walking around, but you are in water within 1km in at least two directions! The market is therefore restricted in how many potential customers are within a 3km radius.

What comes after the area analysis?

Census data should help you answer the following types of questions:

Shopping centre

• are the people in the area younger or older than average?

Once you have an area, you need to match your expectations with what is available and your budget. Depending on what you are selling and whether you are going into a shopping centre or a strip, these are the points to look at: 1. Size of the SC and what is the GLAR, MAT and Pedestrian count 2. Are the shops being offered the correct size?

5. Is there some visibility for my signage? Freestanding site (QSR, petrol station etc) 1. Where is the traffic strongest (traffic counts)? 2. Is the site suitable for what we are selling? 3. Is the access good – preferably from both directions 4. Visibility (from both directions) 5. Traffic speed going past – is it reasonable to pull in? It is quite easy to talk about the perfect site, but my view is before you even open that discussion, you need to understand the areas under offer and select an area suitable to what you plan to sell, rather than a great site in a totally mismatched area. Peter Buckingham is the Managing Director of Spectrum Analysis Australia Pty Ltd, a Geodemographic and statistical consultancy. Peter is the Go To person as to where to open new stores in Australia. Peter is both a Certified Franchise Executive (CFE) and a Certified Management Consultant (CMC). To contact Peter email peterb@spectrumanalysis.com.au or visit www.spectrumanalysis.com.au

Business Franchise Australia and New Zealand 65

PR O FI L E : franchising expo

Find the new you at the Franchising Expo

Reader offer: register for HALF PRICE at: www.franchisingexpo.com.au by using promo code: CGB

Come to the show that brings together franchisees, franchisors, small businesses and industry players in a forum like no other. The Expo has been running for over 30 years and plays an integral role in nurturing and growing Australia’s dynamic franchising and small business industry. For exhibitors, it provides the chance to meet face to face with quality visitors looking to join a franchise system or jump into a small business of their own. Visitors wondering about the best way to start their own business often find the support and structure of a franchise is the key to success. You’ll be able to speak to franchisors and franchisees from all types of businesses, attend free seminars and meet small business advisors and experts – all under one roof. This popular Expo gives you a chance to learn more about working for yourself, and how franchising can make it happen. Exhibition Manager Fiona Stacey says it’s a matter of finding the right people to help you on your journey – be they franchisors, lawyers, consultants, accountants or other advisors.

questions,” she says. “Entering a franchise agreement is a serious business, and it is crucial to do your research. The Franchising Expo is a great place to start, or dig deeper into a concept you’re considering.” Stacey added that the Melbourne Franchising Expo running 20-21 August is typically the biggest show of the year and she is expecting over 100 exhibitors, including new faces such as Aussie Outdoor Blinds, Carv’n It Up, Cone Appetit, Dymocks, Handyman of Melbourne, Kwik Kopy, Mad Mex, Mobile Outfitters and Thumbs Up Franchising. Organisers have announced that the Brisbane Expo will now be running at the Brisbane Convention Centre from 8-9 October 2021. Stacey says this is later than usual but perfectly timed to meet the demand from Queenslanders to run their own business. She adds “we were unable to run any shows last year but are now overwhelmed by interest

“All those people are available at the Expo, and more than willing to answer all your

Diary Dates: Melbourne: 20-21 August 2021, Melbourne Convention & Exhibition Centre

Brisbane: 8-9 October 2021, Brisbane Convention & Exhibition Centre

sydney & Perth: Return in 2022 66 Business Franchise Australia and New Zealand

from exhibitors and visitors. These dates will enable us to run a busy and safe show for everyone”. In addition to meeting exhibitors, visitors find great benefits in attending the free seminars held as part of the show. New this year is the Start Your Own Business workshop which runs on the Saturday morning from 9am, delivering tips and information to start you on your journey to becoming your own boss. It’s the perfect place to begin your new business search or finalise your decisionmaking process. Turn your ambition into action today! For more information go to www.franchisingexpo.com.au. If you are interested in exhibiting, contact Fiona Stacey on 03 9999 5464 or email fiona@specialisedevents.com.au

New Year New World New Opportunities

• Free advice from the experts • Meet the people behind the brands • Free seminars daily SAVE $10 Get your half price ticket online using code CGB at franchisingexpo.com.au

Sydney: 26-27 March 2021 | Melbourne: 20-21 August 2021 Brisbane: 8-9 October 2021 | Perth returns in 2022

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ENDORSED BY

Business Franchise Australia and New Zealand 67

h ot to pi c s

Behind the

headlines Service franchisor’s furious lockdown letter and early court win The founder of home services company Jim’s Mowing responded to Victoria’s fourth major lockdown in 12 months by sending an open letter to the Victorian government questioning the logic and science behind restricting garden maintenance workers from working alone outdoors, according to a media report. In his letter, Jim Penman described the government’s decisions as “continued mismanagement causing terrible harm” and went on to describe how his franchisees were suffering from suicide attempts and marriage breakdowns as a result of lockdown restrictions. Penman is also supporting a franchisee who is seeking compensation from the Victorian State Department of Health and Human Services (DHHS) for lost income during the seven-week lockdown in 2020. If successful, the claim could set a precedent for hundreds of other business owners similarly impacted by the lockdown. Meanwhile, Penman and his franchisee have a had an early win in their bid for compensation after the Victorian Civil and Administrative Tribunal deputy president ruled the case would not be consolidated with those of other businesses seeking similar outcomes, according to a media report. The DHHS had sought that the seven cases should be heard jointly on the preliminary

question of whether the chief health officer had sufficient grounds to authorise the use of his emergency powers, arguing that they would all cover the same or similar ground.

Franchisor’s $23m penalty for misleading franchisees The company which formerly operated Jump Swim Schools has been ordered to pay penalties of $23 million for deceiving franchisees, and its managing director Ian Campbell must pay $500,000 in compensation and a penalty of $400,000, according to the Australian Competition and Consumer Commission (ACCC). A Federal Court action instigated by the ACCC found that Jump Loops Pty Ltd, the company which formerly operated Jump Swim Schools and which is now in liquidation, falsely represented to 174 franchisees between March 2016 and July 2019 that they would have an operational swim school within 12 months of signing a franchise agreement. Most franchisees never received an operational swim school, while Jump accepted payments from 127 franchisees when it knew there was no reasonable basis that they would be able to supply a swim school within 12 months, or a reasonable period of time. Despite the severity of the $23 million penalty levied against Jump Loops Pty Ltd, the company is in liquidation and the penalty is unlikely to be paid. However the $500,000

68 Business Franchise Australia and New Zealand

in compensation to be paid by Ian Campbell is expected to be distributed across 131 franchisees. The court ordered Campbell be restrained from involvement as a franchisor in a business in Australia for three years, and from making representations about timeframes or wrongly accepting payment relating to a franchise for a period of five years. Ian Campbell is currently based in the United States, where he has launched swim schools under the Jump! and Blast brands. Media reports indicate franchisees of these in the United States are experiencing the same problems with massive delays in the opening of swim schools. Jump Loops collapsed in 2019, and the franchise with 60 swim schools was bought out of liquidation by the Belgravia Group, which operates the business today.

Listed franchisors commit to gender balance initiative Two publicly listed Australian franchise groups have set targets to achieve a gender representation of at least 40% females in executive leadership roles by the year 2030 as part of diversity initiative launched last year. The two listed franchise brands, Domino’s Pizza Enterprises, and Tabcorp Holdings, have both committed to the 40% target, however are already very close. Of the 10 executive leadership roles at Tabcorp, three are already

held by females, however of the 12 executive leadership roles at Domino’s, just one is currently held by a female. The 40:40 Vision initiative is being led by superannuation funds manager Hesta to create gender balance in the leadership of ASX200 companies, with at least 40% of roles held by females, 40% by males, and the remaining 20% held by any gender. Two other listed franchisors which have already achieved 50% female representation in executive leadership roles include fuel retailer Ampol, and banking group ANZ, although neither are signatories to the initiative.

Franchisor’s $50m fine for franchisees’ conduct Telecommunications company Telstra has been ordered to pay $50 million in penalties for engaging in unconscionable conduct after the Federal Court found sales staff in five licensed Telstra stores falsely represented mobile phone contracts sold to indigenous customers, according to an Australian Competition and Consumer Commission (ACCC) statement. The $50 million penalty is the second highest penalty ever imposed under the Australian Consumer Law. The Federal Court found that sales staff in five Telstra-branded stores acted unconscionably in signing 108 indigenous customers to post paid contracts they did not understand and could not afford. The sales practices included manipulation of credit assessments, misrepresenting products as free, and exploiting the social, language, literacy and cultural vulnerabilities of indigenous customers. Telstra admitted liability and has agreed to a court-enforceable undertaking to refund affected customers, review its processes, expand its indigenous hotline and improve its compliance program.

Disclosure documents to be made available to public The disclosure documents of franchise brands operating in Australia will be made available to the public from next year following the announcement of $4.3 million in funding over four years for a Franchise Disclosure Registry, according to a government announcement. Establishing a public register of franchise brands was a key recommendation of the 2018 Franchise Inquiry, however no further information about the register has been available until now. The Franchise Disclosure Registry was first announced in the 17th paragraph of a media release by Small Business Minister Stuart

Robert released following the recent launch of the Australian Government’s 2021-22 Budget. According to the Minister’s release, the new registry is “designed to increase transparency in the franchising sector and the ability of prospective franchisees to make an informed decision before entering a franchise agreement”. Supplementary information provided to key stakeholders by the Department of Industry indicates that the registry will be released in early 2022 with a transition period to all franchisors to understand their new obligations before the Registry is mandated. Draft regulation to support the creation of the Registry will be developed later this year, and will need to balance the appropriate treatment of franchisors’ commercially-sensitive information against the information to be made available to potential franchisees. Franchisors will be required to provide updated disclosure documents each year, however no further details about the nature of the Registry, or which government agency will ultimately be responsible for its operation are available at this stage. Former Small Business Minister and current Australian Small Business and Family Enterprise Ombudsman (ASFEO) Bruce Billson says the Registry will provide potential franchisees with vital information needed before signing a franchise a agreement and will help restore public confidence in the sector. The concept of a register of franchise brands was also a recommendation of the 2008 Franchise Inquiry, but not adopted by the then Labor government due to concerns that such a move might imply endorsement of brands listed on the register, however the register concept 13 years ago did not extend to making disclosure documents publicly available.

Hardware giant acquires flooring franchise group Home improvement retailer and hardware chain Bunnings will acquire flooring franchise group Beaumont Tiles pending regulatory approval, according to a media report. Beaumont Tiles, which will remain separate and distinct from Bunnings, will benefit from investment in its future growth while Bunnings will capture trade and consumer customers who require specialised expert service related to flooring that is not offered through the store’s warehouse format. Founded in South Australia, Beaumont Tiles has been a family owned business for more than 50 years.

Jason Gehrke | Director Franchise Advisory Centre

Franchisor fined $1.9m for misleading franchisees The Federal Court has ordered courier franchise Megasave Couriers Australia to pay $1.9 million in penalties and the company’s sole director Gary Bourne $120,000 for making false or misleading representations to potential franchisees, according to a statement by the Australian Competition and Consumer Commission (ACCC). In court proceedings in March, Megasave admitted it misled potential franchisees about guaranteed minimum weekly incomes of around $2,000 per week, and guaranteed annual income of around $91,000 if they bought a Megasave franchise. The representations were made in promotional statements and marketing material on Megasave’s website and in online advertisements, as well as in documents and communications provided to prospective franchisees. However, during this time Megasave was not paying existing franchisees the promised minimum weekly payments, and did not have sufficient revenue to pay existing or potential franchisees in accordance with the representations it was making. Megasave and Gary Bourne have also been ordered to pay $500,000 in partial redress for the losses suffered by affected franchisees. The court has also banned Megasave director Gary Bourne from managing a corporate for a period of five years.

ACCC releases new resources for potential franchisees The Australian Competition and Consumer Commission has released new online resources for prospective franchisees covering business, financial, and legal issues including a series of case studies and insights to provide clearer interpretations of content. To access these resources, visit: https://www.accc.gov.au/ update/franchising-is-it-for-you www.franchiseadvice.com.au

Business Franchise Australia and New Zealand 69

Make RAMS home loans what you do! “If you want to be part of a business that supports your goals while helping your customers achieve theirs, talk to RAMS!” – Julie Lawrence, RAMS Franchisee Principal, Redlands QLD

RAMS is looking for passionate people to help Australians fulﬁl their dream of home ownership. With opportunities to join the RAMS franchise family right across the country, that could be you! We have all the specialist support you’ll need to help customers achieve their home buying dream. So, if you share a passion for home ownership and a dedication to expertise, you should give us a call. Talk to RAMS today. Home loans are what we do.

Why RAMS? • Iconic brand.

• Unique credit model.

• Owned by Westpac (Australia’s oldest company).

• National marketing strategy.

• Proprietary mortgage specialists.

• Growing business.

• Training and development.

RAMS.COM.AU/FRANCHISING

MYOB FCA Excellence In Franchising National Awards 2020

FCA Excellence In Franchising Regional Awards 2020

Winner: Excellence in Franchise Innovation Finalist: Excellence in Marketing Finalist: Single Unit Franchise of the Year, 2 or more staff (Hawkesbury/Blue Mountains)

Winner: NSW/ACT Single Unit Franchise of the Year, 2 or more staff (Hawkesbury/Blue Mountains)

More information: RAMS Financial Group Pty Ltd ABN 30 105 207 538 AR 405465 Australian credit licence 388065. Credit Provider: Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

21300//0721

pr o f ess i o n a l s er v i c es l i st i n gs

PO Box 5039, Brandon Park , VIC, 3150 P 03 9533 0028 Contact Corina Vucic E hello@fcbs.com.au https://www.fcbs.com.au/

Plug-ins for the gaps in your franchise offering There are often gaps in a franchising offering – whether that’s because the franchise has just started; the franchise is deliberately being kept small and manageable; or because a decision has been made to keep the overheads of the Corporate Office team low. Whatever the reason, those shortcomings in the offering can be critical to not only the success but the legal compliance of your franchise. That’s where FC Business Solutions can help. We can provide you with as much (or as little) support as you need. We cover all areas of franchising from strategic business advice and modelling to audits, manuals and policies to ensure you are compliant. We can do all your marketing: – from graphic design to website design and overhaul social media lead generation and full advertising campaigns. HR Help Desk, Operational Manuals Marketing and Recruitment is our passion. Contact us to see how we can help build your business.

Level 6, 64 Marine Parade (PO Box 10857) Southport Qld 4215 P 07 5591 2522 F 07 5591 2511 Contact Sam Rees E sr@ippartnership.com.au www.ippartnership.com.au A specialist Franchising and Intellectual Property legal firm, providing advice for Franchisors from conception to recruitment and ongoing management. The firm takes great pride in its long term relationships with Franchisors and providing clients with expert, tailored and cost-effective advice. Expert advice and assistance is also provided to Franchisees buying & selling businesses as well as in relation to disputes.

Franchise B USI N ESS

AUSTR A LI A and n e w z e a l and

the mag a zine for fr anchisees

Level 27 Governor Macquarie Tower, 9 Farrer Place, Sydney, NSW 2000 P 1300 858 818 Contact Jessica Gadiel E systems@safetynavigator.com.au www.safetynavigator.com.au

Safety Navigator is a cloud-based health and safety platform used by over 10,000 Australian and New Zealand businesses. Our focus is on making health and safety compliance easy for business to allow them to reduce the risk of a workplace incident occurring. We specialize in servicing the Franchise industry.

Professional services listings are a great way to promote your business For more information call 03 9787 8077 (or +61 3 9787 8077 from outside Australia) and speak to one of our sales executives.

www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz Business Franchise Australia and New Zealand 71

f r a n c h i s e l i st i n gs

FRANCHISE

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

RETAIL

7-Eleven Stores – 700+

FCA, AACS

Site Specific

$400,000$1,000,000 (site dependant)

LAUNDRY SERVICES

100+

20%-30% Deposit

$100,000 financed over 5 years

ELECTRICAL TEST AND TAG

FCA

$35,000

$57,000 + GST + Vehicle

FREIGHT & LOGISTICS/ COURIER

29 (AUS) 18 (NZ)

Available upon application

Dependant on territory

BAKERY PRODUCT MANUFACTURING / RETAIL BAKERY

POA

BATTERY RETAILER

111

FCA / ARA

Initial Fee $55,000 (Excl GST)

$250,000 (Excl GST) Incl the initial franchise fee

FOOD TAKE-AWAY

Retail Dancewear

No Ongoing Franchise Fees

$34,990

DECK AND TIMBER RESTORATION

TUTORING

$40,000

HYGIENE PRODUCTS & SERVICES

33 in AUS, 18 in NZ

FCA

None

$10,000 - $300,000

AUTHENTIC ITALIAN FAMILY FOOD FRANCHISE

FCA

$50,000 + GST

$500,000 $700,000

SCHOOL KIDS’ SPORTS & FITNESS PROGRAMS

$25,000+GST

$10,000+GST in two installments as we offer a $15,000+GST finance

HEALTH/AGED & DISABILITY CARE

FCA

$50,000-$100,000 (in partnership with the franchisor)

SPORT/HEALTH & FITNESS

IFA

INTERNATIONAL AND DOMESTIC FREIGHT CONSULTANTS

FCA,IFA

$64,950

MOBILE POOL SHOP & POOL SERVICE

100+

FCA

$69,000

$69,000 + Vehicle

HAIRDRESSING

210+ across Australia, NZ & UK

FCA

$18,000$35,000

$80,000-$240,000

LASER, INJECTABLES, SKIN TREATMENTS, BODY

165

FCA

$60,000+GST

$290,000+GST

7-ELEVEN Building 2 658 Church Street, Richmond, Victoria, 3121 Phone: (VIC) 03 9550 0600, (NSW) 02 9798 1200, 07 3291 9400 (QLD) Website: www.7elevenfranchise.com.au

ANDREW BARTON 67 Colebard Street, Acacia Ridge, Qld 4110 Phone: 1800 304 030 Email: mls@andrewbarton.com.au Website: www.andrewbarton.com.au

APPLIANCE TAGGING SERVICES 80 Patterson Road, Bentleigh VIC 3204 Ph: 1300 287 669 Fax: 03 9557 4854 Email: franchising@ats.com.au Website: www.appliancetaggingservices.com.au

ARAMEX (Formerly Fastway Couriers) Level 9, 491 Kent Street, Sydney, NSW 2000 Phone: 1300 3278 929 (AUS) 0508 692 726 (NZ) Email: fso@fastway.com.au (AUS) recruitment@fastway.co.nz (NZ) Website: www.aramex.com.au www.aramex.co.nz

BANJO’S BAKERY Banjo’s Corporation, 85 Liverpool Street, Hobart TAS 7000 Ph: 03 6210 5000 Email: franchising@banjos.com.au Website: https://banjos.com.au/

BATTERY WORLD Level 3, 203 Wharf Street, Spring Hill QLD 4000 Ph: 1300 793 209 Email: franchise@batteryworld.com.au Website: www.batteryworld.com.au/Franchise-Opportunities

BK’S TAKEAWAY

95 Princes Highway, Trafalgar VIC 3824 Ph: 0408 129 035 Email: grant@bkstakeaway.com.au Website: www.bkstakeaway.com.au

CENTRE STAGE DANCEWEAR

Shop 1, 35-43 Monaro Street, Seven Hills, New South Wales 2147 Phone: 02 9624 3335 Email: Kassandra@centrestagedancewear.com.au Web: www.centrestagedancewear.com.au/

DECKSEAL PO Box 4093, Burwood East VIC 3151 Ph: 1800 332 525 Email: admin@deckseal.com.au Website: www.deckseal.com.au

FCA & AIG $65,000 + GST (Australian Industry $30,000 + GST (incl Franchise Fee) Group) + vehicle

DYMOCKS TUTORING Level 3, 1-3 Fitzwilliam Street, Parramatta NSW Ph: 02 8774 2626 Email: franchising@dymocks.education Website: www.franchising.dymockstutoring.edu.au

ECOMIST 25 Hargraves Place Wetherill Park NSW 2164 Ph: 1800 243 500 Email: info@ecomist.com.au Website: www.ecomist.com.au

FASTA PASTA PTY LTD Level 1, 137 The Parade, Norwood SA 5067 Ph: 08 8304 8600 Fax: 08 8332 8389 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au

GECKO SPORTS 1/11 Levanto Street, Mentone VIC 3194 Ph: 1300 432 565 Email: franchise@geckosports.com.au Website: geckosports.com.au/join-us

HOME CARING 4/327 Woodpark Road, Smithfield, NSW, 2164 Phone: 1300 658 311 Email: info@homecaringfranchise.com.au Website: www.homecaringfranchise.com.au

INFINITY MARTIAL ARTS 12/10 Capital Place, Birtinya, QLD 4575 Ph: 0481 781 196 Email: info@infinitymartialarts.com.au Website: www.infinitymartialarts.com.au

INXPRESS 3/14 Burke Crescent, North Lakes, QLD 4509 Ph: 1300 097 857/0434 111 985 Email: Sales.au@inxpress.com Website: inxpress.com.au

JIM’S POOL CARE 48 Edinburgh Road, Mooroolbark VIC 3138 Ph: 131 546 Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au

JUST CUTS Level 1, 4-6 Kingsway, Cronulla NSW 2230 Ph: (AUS) 1800 334 498 (NZ) 0800 100 114 Email: bdm@justcuts.com Website: www.justcuts.com

LASER CLINICS AUSTRALIA Unit 21, 39 Herbert Street, St Leonards, NSW 2065 Ph: 0400 303 272 Email: Franchising@laserclinics.com.au Website: www.laserclinics.com.au/franchise-opportunities

72 Business Franchise Australia and New Zealand

FRANCHISE

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

FITNESS

FCA

$29,700 (payment plans available)

$120,000

$20,000$50,000

$20,000

LISTEN TO YOUR BODY (LTYB) Level 1, 19-21 Centreway, East Keilor VIC 3033 Ph: 0409 438 286 Email: ben@listentoyourbody.com.au Website: https://ownaltyb.com/

MAGNETITE WINDOWS

6 franchises AWA, HIA, WFAANZ & 12 dealers

36 garema Circuit, Kingsgrove NSW 2208 Phone: 02 9565 4070 Fax: 02 9565 4080 Email: info@magnetite.com.au Website: www.magnetite.com.au

WINDOW INSULATION

NURSE NEXT DOOR

IN-HOME AGED CARE AND DISABILITY SUPPORT

FCA

$70,0000

$150,000

LEADING PARCEL & FREIGHT RESELLER

106

$75,000 ex GST

From $100k

FINANCE

Yes

$35,000 + GST

$200,000

FOOD – RESTAURANTS AND DINING

$50,000

$400,000 plus

HYDRAULIC SERVICE AND MOBILE CONNECTOR SPECIALISTS

$15,000

Various Options

MOBILE TOOLS AND EQUIPMENT FRANCHISE

175+

FCA / FANZ

Start-up cost from $50,000

PRINT, DESIGN, WEBSITES

150+

AUS & NZ FCA, FCNZ & Print Industries Association of Australia

$35,000 AUD

From $50,000 AUD

FOOD - QUICK SERVICE RESTAURANT (QSR)

1354* (AU) 263* (NZ), 41,526* in 108 countries *as of 5 Sept 2019

AUD15,000 + GST (Australia), USD12,500 + GST (New Zealand)

Site dependent

LOTTERIES

Approx. 4000

Varies dependent State/Territory

RETRO-FIT DOUBLE GLAZING

10 AUS, 42 NZ

AWA

$40,000

Varies depending if vehicle needed

10 Oxley Road Hawthorn VIC 3122 Ph: 1300 010 247 Email: matt.fitton@nursenextdoor.com.au Website: www.nursenextdoorfranchise.com.au

PACK & SEND Unit 3C Mfive Business Park, 1 Moorebank Ave, Moorebank, NSW 2170 Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

RAMS Level 12/321 Kent Street Sydney NSW 2000 Ph: 1800 616 082 Email: franchising@rams.com.au Website: www.RAMS.com.au/franchising/

ROLL’D Head Office: Waterman Business Centre, Level 2, UL40/1341 Dandenong Road, Chadstone, VIC 3148 Ph: 03 8564 8186 Email: franchise@rolld.com.au Website: rolld.com.au

RYCO 24•7 99 Calarco Drive, Derrimut VIC 3026 Ph: 1300 111 247 Email: sales@RYCO247.com Website: www.RYCO247.com

SNAP-ON TOOLS PO Box 6077, Seven Hills NSW 2148 Ph: Aus: 1800 762 766 NZ: 0800 762 766 Email: sota.franchise@snapon.com Website: www.snapontools.com.au

SNAP PRINT & DESIGNS Ground Floor, Building G, 12-24 Talavera Road, North Ryde, NSW 2113 Phone: 1300 810 233 Email: franchiseenquiries@snap.com.au Website: www.snap.com.au

SUBWAY SYSTEMS AUSTRALIA PTY LTD Level 1, 42 Amelia Street, Fortitude Valley QLD 4006 Ph: 1800 630 355 Email: australia_development@subway.com Website: www.subway.com.au

THE LOTT 87 Ipswich Road, Wooloongabba QLD 4012 VIC, TAS & NT – Tatts, Tatts NT – 07 3877 1095 NSW & ACT – NSW Lotteries – 07 3877 1118 QLD – Golden Casket – 07 3877 1117 SA – SA Lotteries – 07 3877 1096 Email: franchiseenquiries@thelott.com Website: www.thelott.com/franchisee

THERMAWOOD RETRO-FIT DOUBLE GLAZING PO Box 1007, South Melbourne VIC 3205 Ph: 04 555 55 330 Email: info@thermawood.com.au Website: www.thermawood.com.au

A-Z Listings are a great way to promote your business Banjo’s Bakery Ca

fé

nian staple since A family-owned Tasma é is a place to come Caf ery 1984, Banjo’s Bak lity, freshly-baked together and enjoy qua ets and baristaswe , ads bre ies, savour three decades of r ove h Wit fee. made cof million customers 7 and baking experience has over 44 tly ren each year, Banjo’s cur es across Tasmania, stor e chis fran sful ces suc South Wales and Queensland, Victoria, New a. South Australi

munity that has Committed to the com e its inception, suppor ted our brand sinc t of our family Banjo’s has never lost sigh ion dollars of mill two r ove g atin don values, anisations org nity mu com l loca product to each year. tomer satisfaction Our bakery strives for cus roach to traditional through a modern app t offering and iconic baking, a unique produc lity. pita hos Tasmanian https://banjos.com.au /

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to: www.businessfranchiseaustralia.com.au Business Franchise Australia and New Zealand 73

GLOBAL

EXPANSION

G L O B A L E X PA N S I O N

Our GLOBAL CONNECTIONS are trusted operators in their markets and will enable a smooth entry into NEW TERRITORIES.

We can help to put your franchise

system in an operational position to attract successful franchisees.

We are members of the IFA and other respected organisations. The transition process can be

daunting, but we know the trusted

business and legal players who can take you through the first minefield. Constant changes within the codes of conduct can create a massive challenge to franchise systems

wanting to move outside of their established markets.

With direct experience of the North American, UK and Australian/ New Zealand Franchise markets we have been in the business

of selling franchise systems direct to franchisees for over 35 years.

74 Business Franchise Australia and New Zealand

For an initial discussion, please contact

globalpublishers@icloud.com

F R A NCHISE a—z d i r ecto ry

7-ELEVEN Looking for your next move? Your opportunity awaits with 7-Eleven Australia. 7-Eleven operates a growing network of more than 700 stores in Victoria, New South Wales, the Australian Capital Territory, Queensland and Western Australia.

things. Firstly, a brand name that’s recognised around the world, and secondly a business system that works. It’s your opportunity to be a part of your local community, interact with customers every day, and build something that’s yours. We’ll help you at every step of the way, from setup and training, to marketing and even bookkeeping, we’ll help turn your new investment into a solid investment.

A franchise with 7-Eleven means owning your own business with a success proven model and the ability to create a work-life balance that suits you. When you buy a 7-Eleven franchise, you buy two

Email: 7elevenfranchise@7eleven.com.au www.franchise.7eleven.com.au

Andrew Barton

additional profits become even more attractive.

Andrew Barton Laundry Systems was established over 60 years ago to service the Queensland laundry market. The business was built around sole distributors of the world-famous Speed Queen brand of commercial laundry products.

The Laundry industry is going through its very own digital revolution, and Andrew Barton is officially launching its unique Managed Laundromat Service (MLS). The Managed Laundromat Service has been designed to take advantage of the latest digital technology, including their own cashless payment system and remote security monitoring, which has opened up the laundromat market to investors who want a truly hands-off approach.

Andrew Barton laundromats are an excellent long term investment primarily because the Speed Queen machines last for so long. An investor can expect day after day of reliable running for 15 years or more without the need for significant reinvestment, so once the initial set up costs have been recouped the

APPLIANCE TAGGING SERVICES Looking for a franchise with on-going repeat business, large territories and access to an existing client base to get you started? With over 12 years’ experience, ATS are Australiawide specialists in Electrical Testing and Tagging in accordance with AS/NZS 3760:2010. Providing expert technical, admin, business and sales support, access to our National client base and comprehensive on and off-site training, ATS are committed to helping its franchisees grow profitable and successful businesses.

Aramex Aramex has been operating internationally for almost 40 years. In New Zealand and Australia, we began as Fastway Couriers over 35 years ago, joining the Aramex family in 2016. The Aramex network across New Zealand and Australia now includes 40 regional franchises and over 1200 franchise partners. We offer our franchise partners an award-

Banjo’s Bakery Café A family-owned Tasmanian staple since 1984, Banjo’s Bakery Café is a place to come together and enjoy quality, freshly-baked savouries, breads, sweets and baristamade coffee. With over three decades of baking experience and 7 million customers each year, Banjo’s currently has over 44 successful franchise stores across Tasmania, Queensland, Victoria, New South Wales and South Australia.

Please contact us at mls@andrewbarton.com.au or call us on 1800 304 030

No prior electrical experience is required, just a passion for safety and a commitment to growing your business. With low entry fees, minimal franchisee administration, and average returns between $1,000 and $3,000 per week an ATS franchise may be just the opportunity for you. ATS were named FCA Emerging Franchisor of the Year 2011 and the FCA National Franchisee of the Year 2013 (less than 2 staff). For further information please contact Chris Longley, National Sales Manager on 1300 287 669, email franchising@ats.com.au or visit www.appliancetaggingservices.com.au

winning system, world-class technology, training and support to help them to run their own rewarding business in their local communities. For more information contact: AUS: 1300 327 892 fso@aramex.com.au www.aramex.com.au NZ: 0508 692 726 recruitment@aramex.co.nz www.aramex.co.nz

Committed to the community that has supported our brand since its inception, Banjo’s has never lost sight of our family values, donating over two million dollars of product to local community organisations each year. Our bakery strives for customer satisfaction through a modern approach to traditional baking, a unique product offering and iconic Tasmanian hospitality. https://banjos.com.au/

Business Franchise Australia and New Zealand 75

F R A NCHISE a—z d i r ecto ry

Battery World Australia Battery World Australia is a battery retailing franchise business that has steadily grown over the past 20+ years to have over 110 stores across Australia. Now the leading battery retailing specialist and a trusted Australian brand, Battery World has expanded to be the largest and most comprehensive Australian battery retail franchise. Battery World offers franchise partners a chance to power the passions of many Australians across the

BK’s Takeaway BK’s Takeaway is a retail food outlet specialising in hot and tasty ready-to-go food and also offering a variety of dine-in options. BK’s Takeaway is all about traditional Australian fare – from hamburgers, potato cakes, and fish and chips, to sandwiches, coffee, and lots more. BK’s Burgers were also voted one of Victoria’s top 5 burgers. The BK’s Takeaway franchising system is based on over 20 years experience in the food and beverage

CENTRE STAGE DANCEWEAR Centre Stage Dancewear is now offering a unique & exciting opportunity to Franchise our Pop Up Shops all across Australia. There are a lot of reasons to invest in a Centre Stage Dancewear Franchise starting with a guaranteed income of $70,000 for the first 12 months*, low overheads leading to increased profit margins and no excess stock to hold.

business franchise australia and new zealand AUSTRALIA AND NEW ZEALAND

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

DeckSeal DeckSeal lead the way in deck and timber restoration and maintenance services, specialising in the treatment of new and existing timber decks, structures and features. We are a unique business, delivering in an extremely underserviced market space. DeckSeal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. Full training and ongoing support are provided with operational manuals. Specialists in all aspects or timber restoration, preservation and outdoor maintenance, we undertake a wide range of projects including: decking, timber cladding, fences, screens and garage doors to name a few. We also clean and seal concrete and paving.

76 Business Franchise Australia and New Zealand

nation. By providing quality product and services, franchise partners have an opportunity to build a business under the banner of one of Australia’s leading and trusted brands. So, what are you waiting for? With opportunities still available for discussion, be the next to have a conversation about how you can join this award-winning brand. To find out more, please contact Battery World Australia on 1300 793 209 or visit: www. batteryworld.com.au/franchise-opportunities

industry. This means we have the right systems and processes in place to enable franchisees to build highly profitable businesses. Becoming a franchisee with BK’s gives you the advantage of learning from our industry experience team to help you get started in your new venture. Not only will you receive on-going support from us, but you’ll also be part of a growing family of franchisees sharing similar goals and objectives. Contact: Grant Garraway 0408 129 035 Email: grant@bkstakeaway.com.au Web: www.bkstakeaway.com.au

One of the many perks of owning a CSD Franchise is the flexible working hours and the opportunity to build your own CSD family with your studio owners. Do you think you would have what it takes to be a part of the CSD family? For all initial enquires contact Kassandra today. kassandra@centrestagedancewear.com.au www.centrestagedancewear.com.au/

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country. With a continual flow of enquiries and an overwhelming demand for our services, we just cannot keep up. DeckSeal currently has territories available in NSW, QLD, WA, SA, TAS and only 5 regions left in Victoria. Our territories are large and are all in huge demand for our services. Our current franchisees are enjoying the benefits of the DeckSeal model and are being their own boss. If you want to be your own boss and have the support of a franchise system, love working outdoors and want a better work/life balance then a DeckSeal franchise is not to be missed. Contact Danielle on 1800 332 525 or email admin@deckseal.com.au

Dymocks Tutoring

and more available to more students across the country.

Dymocks Tutoring is tutoring business owned and operated by one of Australia’s oldest franchises, Dymocks. We’ve made the logical leap from books to education. Operating two outlets since 2018 and a large online tutoring business, Dymocks Tutoring is now ready to start expanding our local learning hubs!

If you want to get involved in your own Dymocks Tutoring franchise, we’re looking for people with a passion for education. You don’t need to be a qualified teacher, or educator. We supply all your notes and materials and help you hire qualified tutors, you just need to have a drive to help your local community learn better and a drive to run your own business.

We’re looking for franchisees who are excited to help students maximise their marks and see tangible change in their grades. At Dymocks Tutoring we believe in accessibility so we’re about making tutoring affordable

For for information: 02 8774 2626 franchising@dymocks.education www.franchising.dymockstutoring.edu.au

ECOMIST AUSTRALIA

Our ultimate aim is to enhance the environments of our customers through our high quality products and excellent after-sales service.

Established in 1994, Ecomist Australia is a leading provider of premium quality hygiene products and services, specialising in Odour Control and Insect Control. Our core product is an innovative programmable aerosol dispensing system that won an award for the Best New Product from The Aerosol Association of Australia and New Zealand. Our aerosol products are manufactured in New Zealand and we offer a natural insect killer and over 30 fragrance options with French perfume.

FASTA PASTA With our authentic Italian background and a 35 year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-evolving menu, with healthy options and a commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year’ in 2018. Loved for our affordable, fresh, family meals in relaxed, fully licensed surroundings, this is a

Over the last 23 years we have developed a secure and proven franchising business model. Each Ecomist franchise has its own exclusive territory based on post codes and purchase price is generally 2x the net income of the existing business. If you are interested in finding out more, please contact Gary Vandoros on 1800 243 500, email info@ecomist.com.au or visit www.ecomist.com.au

great opportunity to be part of our award winning national organisation. Extensive initial training and ongoing support is provided. New franchisees undergo 12 weeks of training in one of our company restaurants covering areas such as, front of house, kitchen (all areas), necessary bookwork, PPS, and Management skills. For more information on joining a successful franchise call 08 8304 8600 email franchise@fastapasta.com.au, or visit our website www.fastapasta.com.au

GeckoSports

Reasons to invest in a GeckoSports Franchise...

Own a GeckoSports Franchise today!

• Low level investment • Low overheads • Multiple channels of revenue • Excellent margins & profitability • Non-seasonal -> operate all year round • Weekly and monthly cashflow • Accredited Government funded programs • Website referral system • Supportive operating system & environment • Sports & Fitness fun programs • Diversity -> no day is the same • FUN + ACTIVE + REWARDING!

*KIDS SPORTS & FUN FITNESS* Do you find the traditional 9-5 job stuck indoors all day unappealing... you’re not alone! A GeckoSports franchise instantly gives you the work/life balance you’ve only ever dreamed of. Become your own boss where you have the autonomy to work within your local community engage with kids, families, schools, sports clubs, councils and more delivering fun active kids sports and fitness programs! Imagine being able to follow your life’s passion and desire to keep kids active while improving their health and wellbeing!

Home Caring Pty Ltd Proudly Australian owned, Home Caring provides professional and compassionate personalised care services in the home and community and is seeking community minded franchisees who can build a solid financial future combining their local networks and the national marketing of the Home Caring and Dementia Caring brands. We are seeking high achievers, preferably with a health background, who want to make a difference in the community by providing excellent quality of care to clients.

For more information contact our Franchise Director Kim O’Donnell at 0417 159 807 or 1300 432 565 Email: franchise@geckosports.com.au

The active franchisee partner manages the daily operation of the branch, sourcing new clients, ensuring existing clients’ needs are being met, recruiting and training care workers and managing a team of people. A comprehensive training program, ongoing operational support and a full suite of cloud-based business management tools assist with the growth and success of your home care business. Contact Bill Lockett for more information on: info@homecaringfranchise.com.au 1300 658 311

Business Franchise Australia and New Zealand 77

F R A NCHISE a—z d i r ecto ry

INFINITY MARTIAL ARTS Infinity Martial Arts was established in 2005 on the Sunshine Coast, Queensland. We began as a single club focusing predominantly on Brazilian Jiu-Jitsu, with only a handful of members under the guidance of our head coach and black belt Neil Owen. Over the years, many of those initial members became black belts themselves and helped to grow our business into what it is today. With 13 academies now in QLD and two other affiliate clubs in NSW & QLD we are one of the largest franchised martial arts academy names throughout Australia, leading the way in Brazilian Jiu-Jitsu. Our programs focus on a self-defence style of martial arts and combat sport, which

INXPRESS InXpress is one of the world’s largest logistics franchisors. Our innovative proprietary shipping platform allows small to medium businesses to easily book and track their domestic and international shipments online, whist receiving local support from their freight consultant (franchisee). Our global buying power means that our franchisees can offer their customers great rates from a choice of world-class carriers such as DHL, TNT, Startrack and UPS. With 400+ franchises globally, operating in 14 countries, InXpress continues to grow its Australian footprint.

JIM’S POOL CARE MOBILE POOL SHOPS Join our team and Australia’s largest franchise system to build a business that suits your goals and lifestyle. Owning a Jim’s mobile pool shop means you can earn money from multiple streams. You charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can work and gives you

is predominantly based on grappling and submission holds. Our curriculum focuses on the skill of taking an opponent to the ground, controlling one’s opponent, gaining a dominant position and using a number of techniques to either force or defend a submission. With classes ranging from expert to beginner and suitable for both adults and children starting as young as 2 years old, our academies are warm & friendly environments. We have a strong focus on creating a fun culture where our members become part of the family. For more information contact: Simone Todd on 0481 781 196 info@infinitymartialarts.com.au www.infinitymartialarts.com.au

A global leader with a proven franchise business model developed over 20 years, InXpress Australia is looking for motivated individuals, with a passion for business and sales, to join our thriving franchise network of freight consultants, with low investment and minimal risk. You’ll benefit from comprehensive training and ongoing coaching, an automated user-friendly system and established carrier partnerships, all fully supported by our experienced operations, coaching and service support teams. Phone: 1300 097 857 Email: sales.au@inxpress.com Website: www.inxpress.com.au

scope to grow the business to a level that suits you. Another great bonus is our FLAT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. If you are ready for a change then you need to put us on your list. We have selected opportunities around Australia so give us a call and come for a ride along. For more information ph: 131546 or visit www.jimspoolcare.com.au

JUST CUTS™

income stream in each salon.

Just Cuts has over 30 years’ experience across Australia and New Zealand. Now the largest hairdresser in the Southern Hemisphere.

recent study conducted by the Franchise A Relationships Institute, franchisee satisfaction with the Just Cuts™ System was rated higher than any other franchise group in the benchmark.

Embracing business management and training Technology allows owners to remain on the pulse of the business remotely, and hence over 55% of Just Cuts owners are multi salon operators. The dedicated Academy Team provide Operations and Marketing support and the Justice Product range is providing our owners with secondary

Laser Clinics Australia Laser Clinics is the largest retail cosmetic clinic company globally, now with over 165 clinics across Australia, New Zealand, and the United Kingdom. Our successful 50/50 partnership has also won several franchising awards for this growth and innovation. With this unmatched scale comes unmatched experience. No two of our clients are the same. Therefore, the entire Laser Clinics business is built around understanding our clients not just as a group of people, but as unique individuals. This understanding finds its way into all that we do, from staff training, new products, customer service and more. Laser Clinics has a Medical Advisory Board made up of leading Dermatologists and a Medical Director who are at the forefront of innovation, new technology, as well as safety and ethical standards.

78 Business Franchise Australia and New Zealand

Style your work and life your way with Just Cuts. Contact: Zenardia Anderberg 0488 600 036 or 1800 334 498 Email: bdm@justcuts.com Website: justcuts.com/franchising LinkedIn: Just Cuts™ Franchising

This expertise shapes all that we do in our clinics, with nothing going to our clients that hasn’t been quality controlled first and also influences the highest standard of training for our Franchisee’s, Therapists, Doctors and registered Nurses. We also have a Nurse Council, to ensure that all Nursing Standards, codes and guidelines are adhered to. Across all products categories we only use the highest quality supplier’s and the most advanced machines, with a dedicated team looking at new technology and product development to deliver the best results for our clients. All our clinics use medical grade Candela lasers and were currently introducing CoolSculpting across the network, the worldwide leader in fat reduction. www.laserclinics.com.au/franchise-opportunities

business franchise australia and new zealand A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

Ltyb In fitness, one size doesn’t fit all. LTYB sessions are individually programmed to drive 90%+ retention rates across our 15 Strong Franchise network. LTYB have proven progressive systems, high level franchisee support and strong member retention and Franchisee Profitability. With only 90 members to breakeven, many studios have a member base of 200+ and growing.

We offer our franchise partners an exclusive territory, full marketing support including assets and plans, IT and Software support, Online Operations Manual access and training, Studio business coach, Franchisee Induction program, supplier discounts, professional development opportunities and everything required to successfully run your studio. We are currently recruiting Franchise partners Australia wide.

LTYB look for motivated people who have a passion to make a difference to member’s lives. To be successful in the fitness industry, you need to walk the talk and continue to grow as a business leader and fitness leader.

For further enquiries, feel free to contact our founder Ben Fletcher on 0409 438 286 email ben@listentoyourbody.com.au or search https://ownaltyb.com/

MAGNETITE WINDOWS

solutions provide all the benefits of double glazing without the hassle of replacement windows. At Magnetite, we aim to exceed our customer’s expectation of comfort. We believe this starts with the first contact and continues through an assessment, installation and after sales service. Join the team that has:

Do you have a trade license or are you hands-on? Do you want to become your own boss? Your WINDOW of opportunity is now. As noise and energy efficiency are prominent issues plaguing home owners, now is the perfect time to become part of an expert team who solve these issues every day. Magnetite specialises in double glazing existing windows, as the core offering in a product range that includes seals, tint and other complementary window treatments. Our

Nurse Next Door Home Care Services With a core purpose of Making Lives Better™, Nurse Next Door provides in-home aged care and disability support services built on our philosophy of Happier Ageing® focusing on possibility rather than disability. Award winning systems, world class processes and operational excellence have enabled Nurse Next Door to become one of the fastest growing home care franchises in North America. Under the leadership of Melbourne based Master Franchisors Matt Fitton and Amber Biesse, Nurse Next

pack and send PACK & SEND is equipped with the technology, systems and resources to handle the movement of parcels, freight and packages for clients located anywhere worldwide. We service the Freight, Logistics and eCommerce Fulfilment Markets.

AUSTRALIA AND NEW ZEALAND

• 18+ years technical and practical experience • #1 place in a niche market, with a unique product range • Comprehensive, hands-on training, with ongoing business and technical support • Average franchisee tenure now over 15 years. To learn more, visit www.magnetite.com.au

Door has quickly penetrated the Australian home care market. The ‘Bold Pink’ brand is disruptive (check out the pink cars!) reflecting our unique approach to home care. With no requirement for a medical or healthcare background, we’re looking for people to partner with who have a tender touch and the tenacity of a bulldog. Take the first step to building a home care franchise business with heart. Contact Matt Fitton 1300 010247 matt.fitton@nursenextdoor.com.au

With our ‘No Limits’ business model we can send & receive anything, anywhere. We save customers Time, Trouble & Money. Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

Business Franchise Australia and New Zealand 79

F R A NCHISE a—z d i r ecto ry

RAMS

• Designate territory

RAMS is a recognised, iconic brand – we’ve helped hundreds of thousands of Australians buy their own home.

• Owned by Westpac, Australia’s oldest company

RAMS is unique.

• Build your own successful and motivated team

Residential mortgages is all we do, which makes us experts at helping customers into their new home.

• Support your local community

• Build yourself a business for yourself but not by yourself

• Enjoy the comraderie of a large RAMS family For franchise enquiries please email

• Strong upfront and trail commission

franchising@rams.com.au or

• Powerful online and TV presence

call 1800 616 082.

ROLL’D

Why us

Roll’d offers Vietnamese street food, with a modern Australian twist. With over 90 locations and plans for an international location this year, we aim to enrich lives by bringing memorable family food to the world. Food is everything in our family. It’s what we laugh over, cry over, fight over and have done since we were kids. Everything worth sharing has always been done over the dinner table, and through Roll’d it’s now our mission to share the things that matter through great food and even better memories. We’re not shy in saying we have big dreams. We have led the way in bringing Vietnamese food to the masses, making it a popular dining option in Australia, with flavours that are as vibrant as the bustling streets of Saigon.

business franchise australia and new zealand AUSTRALIA AND NEW ZEALAND

• Ongoing training and development

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

Ryco 24•7 If you are looking for a business opportunity that offers incredible job satisfaction and the potential for high rewards, a RYCO 24•7 Franchise business is the right fit for you. RYCO 24•7 franchisees can start with one van, with the ability to expand to offer multiple service vans.

Snap-On Tools Snap-on Tools Australia & New Zealand is a mobile franchise operation putting high quality tools and equipment in the hands of mechanics, engineers, and other professional tool users across the country. Snap-on Tools is a subsidary of Snap-on Incorporated, a leading global innovator, manufacturer of tools, diagnostics and equipment solutions for professional

80 Business Franchise Australia and New Zealand

Roll’d is one of few genuine family businesses and our proven system, know-how, goodwill and reputation will allow you to create your own success, whilst upholding the brand. Franchising allows you to be in business for yourself, not by yourself. Last year we served over over 6 million hungry customers! Our established network means that you will always have the support of our team and our strengths make us a truly unique franchise. We have the buying power to create a more efficient supply chain. Our network also creates positive competitive environments that encourage our leaders to excel and succeed. For franchising enquiries email franchise@rolld.com.au or call 03 8564 8186 www.rolld.com.au

As a RYCO 24•7 Franchise Operator, you can also grow your business into a full RYCO Service Centre which offers over-thecounter service as an added level of support for your fleet of vans. For more information contact: 1300 111 247 sales@RYCO247.com Website: www.RYCO247.com

technicians, with an established network of franchise operations across the globe. After 35 years in the Australian market, Snapon continues to perform, providing robust financial results for its network of over 175 franchisees. Extensive training and ongoing support is provided - no previous mechanical experience required. Snap-on offers an exclusive finance package to assist new franchisees.

SNAP PRINT & DESIGN Passion is the backbone to any successful business. At SNAP, our passions are print and building businesses. As part of our network, you’ll be supported by a team with the expertise and passion to see your business reach its full potential. Boasting a 120 year history in the print industry and with 40 years in franchising, SNAP is 100% Australian owned and operated. We have over 140 Snap Centres locally and we’re internationally

Subway Systems Australia Pty Ltd Subway® offers a fresh alternative to traditional fast food.

franchised in Ireland and New Zealand. SNAP is one of the most recognised brands in Australia with a reputation for fast, personalised service and high quality print & design solutions. SNAP caters to all business print needs, from marketing materials and business stationary through to signage. If you want to learn more about becoming part of our Multi Award Winning Australian Franchise network, we’d love to hear from you! Phone: 1300 810 233 Email: franchiseenquiries@snap.com.au snap.com.au

With more than 1,350 locations across the country, Subway® is Australia’s largest restaurant chain*, serves nutritious and delicious subs, salads and wraps along with its iconic cookie range.

Guests can choose from 37 million combinations of premium-quality meats, cheeses, fresh vegetables, and cookies & bread baked daily.

For franchise inquiries, please contact Michelle Milne at 1800 630 355 or australia_development@subway.com.

The lott

newsagencies, hotels and clubs (SA) and more! Incorporating The Lott in your outlet could be more attainable thank you think. If you would like to find out more information, contact us on the details below! Phone: VIC, TAS & NT – Tatts, Tatts NT – 07 3877 1095 NSW & ACT – NSWL Lotteries – 07 3877 1118 QLD – Golden Casket – 07 3877 1117 SA – SA Lotteries – 07 3877 1096 Email: franchiseenquiries@thelott.com Thelott.com/franchisee

Join us at The Lott – the home of Australia’s official lotteries! The Lott offers Australia’s official lottery games which Australians trust and love! We are one of Australia’s largest franchise networks with almost 4,000 franchisees operation across all of Australia, except WA. Our franchise system compliments a range of businesses including convenience stores, convenience supermarkets, convenience fuel outlets, pharmacies, tobacconists,

*based on number of restaurants.

Thermawood

Become part of the success story with:

Thermawood Retro-Fit Double Glazing System is designed to retro-fit double glazing into existing wooden windows. Proven systems and processes with the Thermawood Patented drainage system.

• Full Training and ongoing support • Strong industry Growth • Full Advertising & Marketing • Patented product new to the Australian Building industry. We are looking for passionate self-motivated people to join the Thermawood team.

Retro-Fitting fitting double glazing into existing wooden windows allows the home owner to retain the character of their windows, be more energy efficient, reduce energy costs and reduce noise.

Please contact Thermawood Retro-Fit Double Glazing for more information.

Along with installing double glazing Thermawood installers also fit draft/sound seals to all types of windows including double hung windows, casement windows and doors.

Info@thermawood.com.au www.thermawood.com.au 0455 555 330

business franchise australia and new zealand

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

AUSTRALIA AND NEW ZEALAND

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Articles inside

Franchise A—Z Directory

Franchise Listings

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Hot Topics: Behind the Headlines

Protecting Your Franchise from Cybercrime

4 Steps to Unlocking Leadership Potential

Wollermann Associates: Network Pacific Strata Management Franchising Success

Home Caring: Budget Brings Good News for Home Care

Helping Franchises Avoid Unproductive Leadership with This Simple Tool

The Roles and Responsibilities of a Strong Franchise Relationship

The Value of a Data Analytics Strategy in Driving Competitive Advantage for Franchisees

5 Ways Businesses Can Reduce Their Carbon Footprint

Cover Story: Proof is in the pie for Banjo’s Bakery Café

A Message from the CEO

InXpress: InXpress are Crowned Global Franchise Champions

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