BUSINESS FRANCHISE Australia and New Zealand May/June 2020 by CGB Publishing

VOL 14 ISSUE 04 may/june 2020

Build a Life You Love with

muffin break

five apps that will

turbo-charge productivity

trending franchises $4.95 (AUD), $7.95 (NZ) inc. GST.

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VOLUME 14 ISSUE 4, may/junE 2020 president:

Comments

From the publisher & editor

Colin Bradbury. colin@cgbpublishing.com publisher:

“Hope is important because it can

Vikki Bradbury.

make the present moment less difficult

vikki@cgbpublishing.com

to bear. If we believe that tomorrow will be better, we can bear a hardship

EDITOR: Hayley Drew. editor@cgbpublishing.com.au SALES & marketing manager: advertising@cgbpublishing.com.au PRODUCTION: production@cgbpublishing.com.au ACCOUNTS: accounts@cgbpublishing.com.au GRAPHIC DESIGN: Jejak Graphics - Michelle Quinn jejak@bigpond.com COVER IMAGE: muffin break TO SUBSCRIBE: www.businessfranchiseaustralia.com.au or www.isubscribe.com.au CGB PUBLISHING PO BOX 968 MT ELIZA, VICTORIA 3930 TEL: (03) 9787 8077 FAX: (03) 9787 8499 Email: cgb@cgbpublishing.com.au www.businessfranchiseaustralia.com.au www.businessfranchisemagazine.co.nz

today.” Vikki Bradbury

- Thich Nhat Hanh

Hayley Drew

Welcome to our May/June edition of Business Franchise magazine Australia and New Zealand. Our industry is facing an unprecedented and evolving situation amid the COVID-19 pandemic but we are adapting to the changing environment and we will get through this. Business Franchise magazine want to make sure that our readers are up to date with announcements so we’ll be sending out regular updates about the coronavirus and the impact to franchise businesses on our website and via our fortnightly newsletter. We recommend that you also regularly check the Franchise Council of Australia’s website www. franchise.org.au, the Australian Taxation Office website www.ato.gov.au and the www.business. gov.au website for all the latest information and support available to you as it comes to hand. Muffin Break graces the cover of our May/June issue of Business Franchise magazine Australia and New Zealand. We visited Raja Parekh from the Muffin Break Traralgon store, to chat about his story, supporting his community, and providing his customers with freshly baked muffins, food items and delicious coffee, read the story on page 10. Muffin Break, along with most other retail food outlets are still open for business and need our support. You should contact your local store to find out more about takeaway and delivery options. Mary Aldred – CEO at the Franchise Council of Australia (FCA) has provided us with an important update on how the FCA has been absolutely focussed on providing practical support for members through this period and our readers should head to page 12 to find out more. This issue of Business Franchise magazine includes our special feature Trending Franchises, turn to page 25 to read our special feature on the hottest franchise trends in 2020 and cover story on SuperGreen Solutions. In light of the COVID-19 virus outbreak, solar power, battery storage and energy efficient products are now in high demand, you can read all about the industry on page 28. As always, there is plenty of franchising news, expert advice articles from our professional contributors, useful information for franchisors and franchisees alike and our A-Z franchise listing directory with all of the latest franchise opportunities. Business Franchise magazine will continue to provide COVID-19 updates on our website and through our newsletter as they become available, please sign up at www.businessfranchiseaustralia.com.au Remember, we’re all in this together. Take care and enjoy the read.

The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

Vikki Bradbury & Hayley Drew Business Franchise magazine

SUPPLIER FORUM

contents

may/june 2020

On the Cover

Cover Story: Muffin Break – Build a Life You Love

Expert Advice: Five Apps That Will Turbo-Charge Productivity

Special Feature: Trending Franchises – What’s Hot in 2020

In Every Issue 8

What’s New!

Announcements from the Industry

A Message from the CEO

Mary Aldred, Franchise Council of Australia

Special Feature: Trending Franchises – What’s Hot in 2020

Hot Topics: Behind the Headlines

Jason Gehrke, Franchise Advisory Centre

Professional Services Listings

Franchise Listings

Franchise A—Z Directory

Snapshot 14

Poolwerx – Diversified Revenue Streams Key to Success

Focus Feature 19

National Franchise Insurance Brokers – Appropriate Cover for Your Business

Expert Advice 16

The New Normal

Five Apps That Will Turbo-Charge Productivity

How Future-Focussed Organisations are Prioritising the Employee Experience

Chris Beasley, Managing Director, Safety Navigator

Dr Amantha Imber, Founder, Inventium

Jen Jackson, Founder and CEO, Everyday Massive

also in this issue: 9Round - 30 Minute Kickboxing Fitness..... 60

Profiles

Andrew Barton.................................................... 39, 60 Appliance Tagging Services. .............................. 60

Subway – The Fresh Taste of Customer Service

Biz Collection – First Impressions Count

Wollermann Franchise Developments – New Expansion Options for Those Who are Prepared

Bathroom Werx. ................................................. 45, 60 Battery World................................................................61 Carpet Call and Solomons Flooring............... 62 City Farmers Dogwash. ..........................................61

Trending Franchises Feature

Deckseal..........................................................................61 Ecomist.............................................................................61

On the Cover 28 Cover Story: SuperGreen Solutions – Your Future Depends on This

Fasta Pasta.................................................................... 62

30 Special Feature: Trending Franchises – What’s Hot in 2020

FC Business Solutions................................... 15, 57

42 Expert Advice: Why Franchising is Still One of the Best Investments You Can Make

Franchising & Business Opportunities

In Every Issue

InXpress Australia...................................................... 62

26 What’s New! Announcements from the Industry

IP Partnership...............................................................57

Expo .................................................................................. 66

Franchise Finance Aust (Cashflow It)............... 4

30 Special Feature: Trending Franchises – What’s Hot in 2020

Jejak Graphics. ........................................................... 56

Expert Advice

Jim’s Pool Care........................................................... 62

36 Franchising as We Know it is Fraying Around the Edges Corina Vucic, Director, FC Business Solutions

Just Cuts......................................................................... 63

42 Why Franchising is Still One of the Best Investments You Can Make Robin La Pere, Franchise Consultant, No Ordinary Businesses and Franchises

Magnetite Windows. ................................................ 63

Snapshots

Pack & Send............................................................3, 63

34 Home Caring Group – Dementia Caring Named one of AFR ‘Fast Starters’ for 2020

Plus Fitness................................................................... 63

Nurse Next Door........................................................ 63

RYCO 24•7.................................................................... 64

40 Bakers Delight – Dream Sea Change

Safety Navigator..................................................41, 57 Snap On Tools............................................................. 64 Snap Fitness................................................................. 64 Snap Print & Design....................................... IFC, 64 the Lott..................................................................... 33, 65

Theobroma.................................................................... 65 Thermawood Retro-Fit Double Glazing....... 65

what’snew! DannyBoys announces franchise expansion plans

DannyBoys has launched a series of exclusive franchise business opportunities in locations across Queensland. DannyBoys opened its doors in Kelvin Grove, Brisbane in April 2011 followed by a second company-owned store in Brendale, Moreton Bay. Since then, DannyBoys has seen an increase of customers made up of locals, university students and office workers. By March next year, DannyBoys aims to

have up to five new franchisees onboard in locations across Queensland. To support the launch and growth of the new franchise network, DannyBoys has partnered with award-winning franchise firm DC Strategy. Daniel McKennariey Founder and Director of DannyBoys Rockstar Sandwiches said, “I’m really delighted to launch the DannyBoys franchise in Queensland. Together with DC Strategy, we have developed an excellent

franchise business model that reflects on the success of our two established stores in Brisbane and Moreton Bay.” “We have absolutely delicious products, from our signature sandwiches to homemade hearty soups not to mention our delicious selection of sweet treats. I’ve carefully developed each food item with my chef’s hat on and I’m proud to say we have an ever-increasing customer following who are obsessed with our menu.” “I’m really looking forward to recruiting new franchise partners who are passionate about quality food like me! We’ve got excellent systems in place to ensure franchisees can operate their own DannyBoys store with efficiency and success. We know how important every member of the DannyBoys family is and we’ll continue to work hard at making DannyBoys a great place to work.” James Young, Head of Franchise Sales & Development said, “Daniel is a professional chef who has created an incredible brand that is always part of the lunchtime rush. The DannyBoys stores have a notorious reputation and are the go-to for breakfast, lunch and early dinners. Brisbane is known for loving sandwiches and there is certainly space for DannyBoys to grow across Queensland.”

The Coffee Club offers all frontline workers a free coffee amid Coronavirus pandemic The Coffee Club has announced it will be offering all frontline workers a free coffee with any take-away meal, in appreciation of their efforts keeping communities operational and safe amid the COVID-19 pandemic. The free coffee is available to all essential workers including those in aged care, education, healthcare and retail industries. The Coffee Club CEO Nick Bryden said a free coffee is just a small way for their stores to say thank you to all community members on the frontline who are working through these tough times. “During this time, it’s more important than ever for us to show solidarity and help each other. We see this as a great opportunity to support frontline workers, while they support us and our network of small businesses,” Mr Bryden said. “What better way to say thank you, than to offer a free coffee when they pop by for breakfast or to take-away with their lunch.” The free coffee is available with any meal ordered ahead via phone or in-store for takeaway at any of The Coffee Club’s cafes across the country. Workers need to simply show proof of workplace ID, uniform, badge or staff card. This initiative is one of several launched by The Coffee Club, with the brand now offering customers access to many grocery items for pick up through ‘The Coffee Club Pantry’ initiative.

8 Business Franchise Australia and New Zealand

The Coffee Club Pantry favourites include coffee beans, bread, milk, bacon rashers, sweet potato chips, haloumi cheese, potato wedges, sliced cheese, eggs, chicken nuggets and tortilla wraps, to name a few. The initiative provides customers with the opportunity to take home shopping essentials in bulk that have been stripped from supermarket shelves. All orders are to be arranged directly with local stores. The Coffee Club stores not connected with a delivery service are still open and are accepting orders over the phone for pick up, with measures taken to ensure safe social distancing.

We could not do this without the incredible people we have in our business. They are not only providing accommodation, but also pastoral care and kindness. We have never been more proud of our colleagues.”

Accor shelters Australia in fight against COVID-19 Accor, the largest hotel operator in Australia and New Zealand, is providing vital shelter in the midst of the COVID-19 crisis. The company has transformed itself from providing a luxury service to crucial infrastructure, as Accor works with government authorities and community organisations, making its accommodation and services available to those most in need. Accor hotels are sheltering; · Front-line health workers · The homeless and disadvantaged · Vulnerable families · Returning residents who are required to go into quarantine for 14 days Accor Pacific’s Chief Operating Officer, Simon McGrath, said: “Welcoming, protecting and taking care of others is at the heart of what Accor does best.

Many Accor hotels are being utilised (Accor brands include: SO/, Sofitel, MGallery, Art Series, Pullman, Swissôtel, Grand Mercure, Peppers, The Sebel, Mantra, Novotel, Mercure, Tribe, BreakFree, ibis, ibis Styles, ibis Budget). Simon McGrath continued, “We are working closely with Government to accommodate those who are required to isolate for 14 days, before they go back into our communities. Hotels are playing an essential role in this effort and the Department of Health is giving us guidance on how best to take measures to protect the health and safety of our teams and guests.” Accor hotels across the world are also sending a message of love and compassion to their local communities by illuminating hotel rooms at the front of their building in the shape of a heart.

First PostNet store joins forces with the growing MBE Franchise network in Australia Mail Boxes Etc (MBE) is proud to announce the first PostNet store to join forces, rebrand and become part of the larger more successful MBE network. This news comes after the closure of PostNet Australia where existing franchisees have been given the opportunity to convert to an MBE store. PostNet Broadway in Sydney, has now transitioned into MBE Broadway and is open for business. With the current conditions surrounding the Covid-19 pandemic, MBE has been officially labeled an essential business providing B2B and C2B logistics across Australia and around the world. Clayton Treloar, CEO of MBE Australia said, “MBE is part of a large group of 2,500 locations around the world and with the recent closure of PostNet Australia, each PostNet franchisee had the opportunity to come on board at very little or no cost” “This is an excellent pathway for PostNet franchisees that enables them to rebrand and continue running their business. The owners of PostNet Broadway are extremely excited to be part of MBE and they’re really looking forward to the future.” Now sitting at 40 locations Australia-wide with the opening of the newest location in North Sydney last month, MBE is looking to add up to 80 more centres across the country bringing the total to 120 within 5 years. Treloar added “With the huge increase in pack and ship business across all centres, we are truly a multi revenue business bringing together printing, shipping and mailbox rental to form our business service centre.

It’s like running three businesses in one, which makes for a profitable little business”. All MBE franchise opportunities are designed with growth and development at their core. MBE takes full advantage of the latest technologies, connecting individuals and businesses like never before, which has been a major contributing factor to Australia shifting to a service-based economy.

Business Franchise Australia and New Zealand 9

c ov er sto ry: M u f f i n B re a k

Build a Life You

Love

can find stores in locations such as airports, train stations as well as children’s play centres, through their licensed partnership with Crocs Playcentres. Each Muffin Break store is locally owned and operated by franchisees who are proud members of the communities they serve and love nothing more than to see their customers leave with a smile on their face. Business Franchise magazine visited Raja Parekh from the Muffin Break Traralgon store, to chat about his story, supporting his community, and providing his customers with freshly baked muffins, food items and delicious coffee.

The Muffin Break family Raja Parekh was no stranger to running and managing hospitality businesses and had always dreamed of one day owning his own business. “In my early days, I managed many hospitality businesses, but I had always dreamed of owning my own business when I was more financially secure,” explains Raja.

Muffin Break first opened its doors in Coolangatta, Queensland in 1989, and has since grown to more than 280 locations throughout Australia, New Zealand and the United Kingdom. You’ll find the Muffin Break bakery cafes in most local shopping centres. But as the brand continues to innovate and evolve, you

10 Business Franchise Australia and New Zealand

“I studied hotel management and catering and have had years of experience managing cafes and function rooms in Melbourne, then l moved into retail management for 15 years. In 2016 I decided to finally make a move and open my own Muffin Break café.” Reputable, reliable and trusted for over 30 years, joining the Muffin Break family means you are joining one on the world’s most recognised franchise brands in the country. “I have always been passionate about hospitality and Muffin Break offered me the opportunity to own my business. I was not going in blind because Muffin Break has such a strong brand image with great systems, processes, training and support systems in place,” explains Raja.

Muffin Break is also aware that to stand out in today’s busy market, you need to have a comprehensive digital strategy. The marketing campaigns span traditional and new media to be top of their audience’s mind.

“I have always been passionate about hospitality and Muffin Break offered me the opportunity to own my business.”

“Muffin Break has allowed me to be my own boss and build the work life balance I wanted,” says Raja. Muffin Break offers its potential franchisees established business systems and processes, initial and ongoing franchise operations and marketing support, local and national marketing campaigns, accredited training, plus strong local and international franchise growth. Their attention to detail and high-quality ingredients are an essential part of that growth as is the training and support which Muffin Break offers to all of their franchisees.

Support Support and training give the Muffin Break franchisees a considerable advantage. The brand is known throughout the franchising world for their award-winning, intensive training programs, which ensure that all franchisees and their employees have the edge in a competitive marketplace. The accredited Muffin Break training programs include onsite training at their Centre of Retail Excellence (CORE) facility in Sydney, as well as comprehensive online training modules, assistance with business and marketing plans and field support.

The rewards

Serving the community

Muffin Break’s loyal customers know they can get an excellent cup of coffee at Muffin Break, along with a freshly baked muffin, served with a smile.

A crucial part of Muffin Break’s identity is the community, and at a local level, franchisees can support their community through a wide range of initiatives and fundraisers.

Raja says, the most rewarding part of his day is, “Having fun with our everyday customers and being able to deliver great food with exceptional service along with working with my awesome team and developing leaders in my business.”

“We try and get involved in as many community events as we can, we have recently supported the R U OK day, Coffee with a Cop, Breakfast with Santa and cookie workshops. We also support the local junior cricket and soccer clubs through sponsorships, achievement awards and certificates handed out to the young players and of course, employing local staff,” says Raja.

“I love that we get to be the environment where the community can catch up with their friends and enjoy a great coffee and food options with smiling friendly service every day.” While Raja isn’t thinking too far into the future, growing his business is definitely on his mind. “We are currently sitting as the number two store in Victoria, and I would love to be number one so will continue to grow and develop my business.”

The Muffin Break difference While customers will always find their favourites at Muffin Break, the brand is continually adding new menu items to reflect customers changing tastes and food attitudes. “Our baker is hard at work early every morning making fresh muffins, as well as a variety of cakes, slices, quiches, wraps, and savoury tartlet. We offer customers fresh food options that are great value instead of the usual foods you might come across in a food court.”

“Traralgon is a large country town, and it is important to give back to the community as they are the ones that support you every day. The locals appreciate and support local businesses as long as you are doing the right thing. We know that creating loyal and repeat customers is one of the biggest assets a business can have.” Are you interested in building a life you love? Find out more about franchising opportunities with Muffin Break today! https://muffinbreakfranchise.com.au

Muffin Break also sells take home Muffin Mix and Nespresso compatible coffee capsules https://muffin-break.myshopify.com

“Muffin Break has a great support service in place. We are only a phone call away from our area consultants, our state managers and all departments at the head office, including the marketing and training teams, human resources and the procurement team. You don’t feel hesitant to ask a question or discuss an issue,” explains Raja. On his advice for other potential franchisees, Raja says “If you are passionate about serving the community and building strong relationships with your customers, then go for it, and build the life that you want.”

Business Franchise Australia and New Zealand 11

f r an c h i s e c o u n c i l o f aust r a l i a ( FCA )

FCA Calls On

Landlords and Food Delivery Platforms

to Step Up Given the unprecedented challenges for business as a result of the COVID-19 pandemic, the Franchise Council of Australia has been absolutely focussed on providing practical support for members through this period.

The leading priority has been to engage with the government proactively and advocating on the key concerns and issues affecting our members by:

• Participating as a member of the Federal Department of Treasury’s Coronavirus Business Liaison Unit, which was formed to engage with peak business groups on systemic issues relating to Coronavirus; and • Advocating for immediate cash relief and assistance for small businesses and retailers in commercial leasing arrangements.

The FCA is also providing practical resources and ongoing advisory support to members by: • Working closely with our expert partner, ER Strategies, to guide members on best practice workplace management and staff deployment in response to COVID-19; and • Delivering regular updates, including best practice advice and resources to assist members on a day-to-day operational and business system issues.

FCA’s advocacy for business relief The unprecedented business restrictions and social distancing measures implemented to combat the spread of COVID-19 have left many businesses unable to trade or need to make a significant change to their business model to survive. Those businesses who are still able to operate are in many, many cases confronted with a severe drop in revenue which makes a daily review of staffing, stock levels and cash flow an imperative for survival. The FCA has welcomed government initiatives to support businesses but has called on commercial landlords and delivery platforms to share the financial burden, especially in the hard-hit food retail and hospitality sector.

Commercial leasing and rent relief The majority of small businesses, both franchised and independent, in commercial leasing arrangements are experiencing significant pressure in meeting rental payments.

12 Business Franchise Australia and New Zealand

“The FCA has welcomed government initiatives to support businesses but has called on commercial landlords and delivery platforms to share the financial burden, especially in the hard-hit food retail and hospitality sector.”

to halve their fees and share in some of the sacrifices being made by food retail and hospitality businesses. If food delivery platforms don’t share in some of the pain right now, there won’t be a food retail industry left to support them. UberEats, which has around an 80 per cent share of the delivery market in Australia, and is a highly profitable business, is charging food businesses around 28 per cent of the total cost to the consumer.

“Given the unprecedented challenges for business as a result of the COVID-19 pandemic, the Franchise Council of Australia has been absolutely focussed on providing practical support for members through this period.”

Delivery traffic is significantly up with a little additional fixed cost that delivery platforms need to incur.

Mary Aldred | CEO | Franchise Council of Australia

The need for regulation of the landlord-tenant relationship in these circumstances is all too evident as, disturbingly, the FCA has been inundated with calls from franchisors and franchisees who have received non-committal responses from landlords after they have sought a pause in rental payments. These have included Pro-forma letters from landlords asking for a huge amount of detail about the financial situation of tenants, and landlords being deliberately slow in their dealings. The FCA has advocated strongly for our members directly with the Prime Minister’s Office and Treasurer’s office on the need for rent relief for tenants through this period and has achieved a number of improved outcomes that are reflected in the new Commercial Leasing Code of Conduct, which has been endorsed by the National Cabinet and will be implemented by state and territory legislation. The purpose of the Code is to impose a set of good faith leasing principles for application to commercial tenancies (including retail, office and industrial) between owners/operators/ other landlords and tenants, in circumstances

where the tenant is a small-medium sized business (annual turnover of up to $50 million) and is an eligible business for the purpose of the Commonwealth Government’s JobKeeper programme. National Cabinet agreed that there would be a proportionality to rent reductions based on the tenant’s decline in turnover to ensure that the burden is shared between landlords and tenants. The Code provides a proportionate and measured burden share between the two parties while still allowing tenants and landlords to agree to tailored, bespoke and appropriate temporary arrangements that take account of their particular circumstances. The FCA will continue to provide representation on behalf of the sector and after consultation with members will put any necessary amendments to the states and territories for consideration as part of their final legislation.

Consumers, jobs and small businesses dependant on food delivery platforms halving fees The FCA has called on food delivery services

Vulnerable consumers who are not able to travel to supermarkets depend on home delivery for many of their supplies, and small businesses who are already under massive financial strain urgently need food delivery platforms to lower their fixed-fee delivery pricing. A reduction of delivery fees is one of the most significant things that can be done to help franchisees and small businesses in the food industry to survive and provide the best shot at keeping people in their jobs. Mary Aldred is the CEO of the Franchise Council of Australia, the peak body for the nation’s $184 billion franchise sector. Mary commenced in the role in April 2018, bringing with her extensive experience across government, industry and the corporate sectors. As CEO, Mary has led the FCA in developing and delivering strategic priorities to strengthen the FCA’s role as an effective peak business organisation and advocate for a compliant, sustainable and profitable franchise sector. Franchise Council of Australia Phone: 03 9508 0888 Email: info@franchise.org.au Web: www.franchise.org.au

Business Franchise Australia and New Zealand 13

sna ps h ot: Po o l we r x

Diversified Revenue Streams Key to Success Founded by Australian CEO and entrepreneur John O’Brien in 1992, Poolwerx has grown to become the world’s largest pool service brand with over 570 service vehicles and more than 160 stores across Australia, New Zealand and the United States. With significant investment in a professional development strategy, recurring revenue streams and a technology-driven and scalable model, Poolwerx is lengths ahead of its competitors.

Looking beyond retail Amid tough operating conditions brought on by the triple threat of bushfires, coronavirus and extreme weather events, Australia’s retail sector continues to languish. Now more than ever, diversifying earnings is key. 2020 will likely continue to be a tough year for traditional bricks and mortar retail, but will also be a great opportunity for businesses that provide additional revenue streams. For example, Poolwerx’s business model offers three avenues: • Retail shop front • Residential pool servicing • B2B offering servicing commercial pools and establishing partnerships. Having a business model with multiple revenue streams helps safeguard against

troughs in each sector. It provides an opportunity to increase overall profits – which should be a key priority of any franchise brand – but also helps future proof a business against a likely retail downturn, for example.

A changing path to franchising Traditionally, Poolwerx franchise partners would start off with a mobile solution, and then transition into owning a retail store once they had achieved a critical mass of regular customers and sales. This strategy has evolved over the years and today, the brand is finding more and more franchise partners come on board with a simultaneous entry into retail and mobile. The profile of Poolwerx’s franchise partner has also evolved. When the company started out, those coming into the business were often traditional blue collar workers keen to get off the tools and into business, starting out with a van operation. Today’s franchise partner ranges from the first-time business owner to experienced entrepreneurs who might skip the mobile van stage and go straight into owning multiple territories with multi-million dollar turnovers. In recent years, Poolwerx has seen several entrepreneurs come into business without any technical knowledge. With strong business acumen and through training, many have grown their footprint into multi-million dollar businesses in a short time. Poolwerx’s sophisticated training facilities in Brisbane and Dallas, Texas, provide industry and government-accredited modules to support franchise partners and their staff through this growth. But when it comes to recruiting franchise partners, tech and business skills are not the be all and end all. A connection to the brand is critical. In

14 Business Franchise Australia and New Zealand

the back end, the processes and systems are easily learnt, especially with the support of the strong network and our commitment to training. But a passion for all things pools, health and wellbeing and sustainability is essential.

Sustainable growth When franchise partners are ready to take the next step and grow their footprint, Poolwerx reviews growth areas in conjunction with its B2B industry associates and pool industry database statistics in order to generate a viable territory size in conjunction with geographic mapping tools. With Australians installing 20,000 new pools every year, there is plenty of room to grow. For more information please visit: www.poolwerx.com.au

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e x pert a dv i c e

The New Normal:

Observances of Working Arrangements and Safety During the COVID-19 Crisis

Let’s be straight; because of COVID-19, the number of workers in Australia and New Zealand laid off or on reduced hours and wages is going to be significant. It is something we are all either directly or indirectly affected by, so our hearts must go out to those who are facing significant financial strain. As early as 2016, the Australian Bureau of Statistics estimated that one third (or 3.5

million people) of the entire Australian workforce regularly worked from home in their main job or business.

split in many cases between working from home and working on the frontline, facing the public.

And now, during the early stages of the COVID-19 crisis, the assumption is this number will invariably grow to at least double.

Working on the frontline

But in the case of franchise businesses, many of whom are on the frontline providing services such as food, clothing, bedding, cleaning, and medicine, it’s not always as easy as saying ‘let’s send the staff to work from home’. The ‘new normal’, at least for the time being, appears to be that many franchise businesses have either closed their doors or have had to stand down staff. Those remaining, are being

16 Business Franchise Australia and New Zealand

A list of those stores and services still open to the public can be found on the Australian Federal Government website, but in most cases, there are additional state-based rules on what can and cannot remain open during this crisis. Links to each states’ government website with that information can also be found on the homepage of the Australian Government website.

At Safety Navigator, a provider of health and safety platforms and support to Australian and New Zealand businesses, with about 90 to 95 per cent of those in the franchise/multi-site sector, we’re seeing vastly different approaches taken by our customers in how they handle and implement new working arrangements. Particularly for those with doors still open, and working on the frontline.

“We need to continue to adapt, to listen to what others are doing, but most importantly, source our information from credible sources like the Australian Government and the Department of Health.” Chris Beasley | Managing Director | Safety Navigator

The question many of those businesses will be asking themselves is – ‘What should we be doing to help stop the spread of COVID-19 if we stay open?’ Gavin Culmsee, General Manager at Bedshed, said “We’ve not experienced and will probably never experience anything like this again. It’s tough out there generally across the board in retail. But where our stores are open to deliver vital goods and services to the public, we also need to balance that need with considerations relating to the health of our workers and the general public”. Below are some general guidelines our franchise business customers who currently have open locations have shared with us: Don’t forget the basics: Keep your general WHS ongoing - just because COVID-19 is the predominant issue now in our daily lives, does not mean we should expose ourselves to other WHS risks. Now, as much as ever, we need to keep our regular compliance actions going like workplace inspections, safety meetings, incident reporting, equipment checks. Review your procedures: Are there further considerations to be made to working procedures as they relate to helping combat the spread of COVID-19 in your workplace? It might be time to run a review of all operational processes.

Don’t forget the basics: Keep your general WHS ongoing - just because COVID-19 is the predominant issue now in our daily lives, does not mean we should expose ourselves to other WHS risks.

Use personal protective equipment (PPE) and hand sanitiser: If you’ve identified instances where gloves and masks need to be worn, source them, and at the same time, sit the team down to run through basic hygiene (such as handwashing procedures) at regular intervals, and encourage hand sanitiser use after touching.

Have a COVID-19 Declaration Form/Checklist for all staff to complete before every shift or working day. Getting staff to commit to not coming in to work if they have symptoms will help limit exposure to combat the virus. COVID-19 Doesn’t care about the competition: Good ideas are good ideas. So just because one of your competitors has come up with a novel solution to preventing the spread of the virus, it does not mean you should not implement the same solution in your own business. A security guard friend of ours told us last week: “I’m working long shifts at <name of large grocery chain here> to ensure public order, and I noticed customers in the line to the checkout weren’t socially distancing. I told the Store Manager and offered that we might like to put line markings on the floor to indicate where people should stand to keep a good distance from each other, and she said “<Competitor name here> does that. We don’t copy them”. That kind of attitude, of course, isn’t doing anything to improve the situation we are now in. Social distancing also applies to co-workers: It’s essential to stick to the social distancing guidelines the Federal and State governments issue (and no, not

Business Franchise Australia and New Zealand 17

e x pert a dv i c e

guidelines to follow here. Instead, we need to continue to adapt, to listen to what others are doing, but most importantly, source our information from credible sources like the Australian Government and the Department of Health.

The takeaways... Literally those you or your friend saw on social media). And this applies to co-workers.

Employment Relations Lecturer at Central Queensland University. And these duty of care obligations an employer has to an employee also apply in the working from home environment.

Keep up morale: It’s often said that an engaged workforce is a productive workforce. It’s a lot easier to keep up levels of engagement and improve morale when society is not in the grips of a pandemic. In some respects, keeping morale up at a time like this is also about trying to eliminate the dissemination of any false or harmful information in the workplace. It may be an idea to discourage staff sharing information they’ve found on Facebook or other social media and instead, encourage staff to go to either the Australian Government or Department of Health websites for up to date and factual information.

General Hazards Checklist: Have you given staff a checklist to use to identify any hazards within their working environment (the home) and have you requested a completed copy?

Another morale-boosting idea that came from one of our customers was to ask team members to bring in a good news story each day to share with other team members.

Ergonomics: Have you provided staff (if office-style work) with a checklist for Ergonomics and have you requested a completed copy?

If you’re stuck for stories, Youtube has some pretty good news stories relating to the COVID-19 crisis.

Guidelines: Do you have a list of general health and safety-specific working from home guidelines and have you issued these to all staff working from home?

Working from home arrangements In many franchise businesses, working from home is simply not an option. But particularly for multi-site owners and franchisors with head and regional offices, there is now no other choice than to send staff to work from home.

Regular check-ins: Do you have a plan in place to ensure someone from management checks in with the staff member regularly? And at the risk of being the 15th person you’ve heard the name ZOOM from today, it may also be an idea to check in ‘face to face’ as it were.

“If you’re an employee and you’re working for someone, they have a duty of care for your health and safety,” says Robin Price,

And as is the case with franchise businesses who have locations open with workers on the front line, there is no definitive set of

So how does an employer demonstrate a duty of care for their employees who are now working from home? Again, we asked our customers to share some of their ideas, including:

18 Business Franchise Australia and New Zealand

Like many a restaurant or QSRs who have pivoted the business model to takeaway or delivery only in response to government restrictions, we all must adapt. The length and breadth of our current crisis are unknown at this point. The balance between providing goods and services, employment, and maybe even a little bit of joy to people with the ever-present threat of the spread of the virus is a difficult undertaking. For those businesses with frontline staff, using the basic principles identified here will go a long way in helping limit the spread of COVID-19, but by no means are the ideas here the definite list of guidelines to be adopted. As we continue to evolve through the crisis, encouraging two-way communication and idea-sharing with our customers and staff may offer some new ideas worth implementing. Because without them, there would not be a business to start with, and when this is all over, we’re going to need both of them more than ever. Chris Beasley is Managing Director of Safety Navigator, a cloud-based WHS system with over 10,000 Australian and New Zealand business customers, many of whom are Franchise Organisations. chris.beasley@safetynavigator.com.au www.safetynavigator.com.au

Darryl Morris

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Business Franchise Australia and New Zealand 19

fo c us feature : N ational Franchise I ns u rance brokers ( N FI B )

Appropriate Cover for

your Business

National Franchise Insurance Brokers (NFIB) was created to meet the Australian demand for a dedicated online provider of insurance cover for franchisees, franchisors and franchised businesses.

The NFIB service is fully automated, compliant with your franchise agreement and provides you with full documentation confirming your cover placement. Plus, they are underwritten by one of worldâ&#x20AC;&#x2122;s longest established insurance organisations.

in the insurance space for the franchising

How was NFIB formed?

year of extensive research, it was clear that

NFIB first trialled its services in 2010. This trial period involved discussion with franchisors, franchisees and insurers where we attempted to understand what was missing

20 Business Franchise Australia and New Zealand

industry. We looked at what was needed to meet the changing compliance needs of a franchisor and also what would enable them to have a better over view of their insurance program for franchisees. At the end of that there was a real need to develop a specialised insurance solution that would address the needs of all the stakeholders and so NFIB was formed.

National Franchise Insurance Brokers (NFIB) was created to meet the Australian demand for a dedicated online provider of insurance cover for franchisees, franchisors and franchised businesses.

transparency over their brand’s insurance at the franchisee level.

What services do you provide to the industry? NFIB provides a technology interface as well as an extremely cost effective insurance solution dedicated to franchised business. Franchisees can access a customised online area created specifically for their franchise. NFIB can take care of Compliance, Certificates of Currency and even make sure your dates line up taking the headache out of administrating your insurance. NFIB also provides franchisors with full insurance broking services for their corporate insurance needs. And all NFIB products are underwritten by one of the world’s leading insurers.

How does NFIB serve franchisees and franchisors? Franchising, from an insurance perspective, is a simple model. However, there are significant costs to an insurance broker in managing multiple franchisees, often with different insurance expiry dates. Franchisors want to maintain the integrity of their brand, franchisees want business security, and brokers work with insurers to meet those needs. With an electronic distribution platform sitting between the franchisor, franchisee, broker and insurer, all the parties are able to be served in a cost effective manner, often at a time that best suits each individual. And by having all the information in the one place, they are all on the same page, reducing miscommunication and saving time. NFIB is unique in this space and enables a franchisor to have real time

This is designed to bring real and tangible benefits to both the franchisor and the franchisee. All our services are operated within a no cost Ecommerce platform bringing all of these related aspects logically together. As NFIB has developed its own proprietary technology, we are able to offer insurance solutions together with compliance management via our E base platform, all of which come as a benefit to the franchisor and their franchisees.

Peace of mind Fortunately, NFIB are familiar with all the jargon and what options are available to you. They draw on years of industry experience to advise on your franchise’s specific requirements. While they are a technology based delivery solution, they do have a team of insurance brokers who are ready to walk you through the process of arranging your insurance. Knowing you have the right cover and that any unusual circumstances have been thought of brings peace of mind. And if something does go wrong and you have to make a claim, they are best placed to ensure you get a quick and accurate settlement. While the business is based in Perth, they have assessors Australia-wide. Darryl Morris is happy to chat to franchisees should they wish to discuss any matter relating to their insurance.

The bottom line

Is insurance really that complicated? Different insurance providers can have vastly different policies for, what at first, seems to be the same cover. If you’ve spent your life perfecting your coffee making skills, chances are you won’t be familiar with their jargon. Add to that your franchisor’s specifications that may be carefully considered or potentially quite vague. Under-insuring to save money sounds attractive until you actually run into trouble. This can also happen when you expand your business but forget to update your policy. Are you covered for loss from employee theft? What about customer injury? Do you even need that? The Franchise Council of Australia recommends cover for

Franchising, from an insurance perspective, is a simple model. However, there are significant costs to an insurance broker in managing multiple franchisees, often with different insurance expiry dates.

fire and peril, business interruption, burglary and theft, public and product liability, and workers’ compensation as core areas. But there are many more additional areas that apply to specific situations, such as professional indemnity if you are offering advice. It is definitely a complex, and very important, area to get right!

While the value of simplifying your insurance matters is huge, it won’t break the bank. Quick and easy, setting up your own NFIB program is free. The only costs are related to the actual insurance premiums specific to the requirements of your franchisor. With such a vital aspect of your business in the very capable hands of NFIB, you’re free to do what you do best. NFIB are in the business of making life easy for the franchisor and will work side by side with you, your franchisee and your insurance broker to ensure the most appropriate cover is sourced for the business. There is no paperwork, no signatures required, no printing out and no faxing back. If you would like more information, contact Darryl Morris who is the Managing Director of NFIB on 1800 776 747 or darryl@mynfib.com.au or visit http://mynfib.com.au

Business Franchise Australia and New Zealand 21

the

fresh taste of cUSTOMER SERVICE Business Franchise Australia and New Zealand spoke with three Subway® franchise owners who reveal the secret ingredient to building a successful franchise: excellent customer service. There’s nothing more rewarding than being a small business owner, with the ability to drive your own success and build an empire. For more than 50 years, Subway® has been providing a platform for passionate small business people to grow their own success, with the help of a proven franchise framework. Subway® franchise owners come to work every day to deliver value-for-money meals, personalised to guests’ tastes, be that in restaurant, online, via the Subway® app or through third-party delivery. But Subway® is more than freshly-made food that’s better for you; it’s about a passion for serving individual and communities. Perhaps it’s this passion that led Subway® to be crowned the 2019 Major Quick Service Restaurant of the year in the Roy Morgan Customer Satisfaction Awards. And why the brand has opened 150 nextgeneration restaurants across Australia and New Zealand in the past two years and revitalised its menu. Here’s what three Subway® franchise owners feel the secret is to customer service excellence in their businesses.

Charlotte Peace, Perth Franchise Owner “I was attracted to Subway initially because of the fresh food, I felt that it was a product

I could be proud to serve and a successful brand that I wanted to be part of,” said Charlotte Peace, a franchise owner of ten years.

my own restaurant. It taught me that people like structure and routine. So, if it’s your first time in restaurant, I make it a priority to know your name within seconds.

“Customer service is the end to end, holistic experience, from when guests walk through the doors to when they walk out with their tasty sub, snack or drink.

If you come back again, I make a promise to myself to remember your name - and now order - without fault. Third time comes around, and I’ll know your name and order backwards. It might sound easy, but it’s harder than it sounds!”

“I look after my guests, in the same way, I would if they visited my home. It’s all about the little things – knowing their name, their favourite sandwich, their go-to sauce, their kid’s names, and what time they clock off work. I really do treat each customer like they’re my family and I instil the same work ethic in my Sandwich Artist team.”

Tilay Patwala, Melbourne Franchise Owner “The greatest joy in my day comes from seeing my guests’ faces light up, it makes me so happy and proud,” said Tilay, who works in his restaurant every day of the week.

“A smiling face can really be underestimated, but you’ll never know just how much you’ve made someone’s day when you give them a friendly wave or a ‘hello’. A while ago, my guests started calling me the Master Ninja, because I work fast and I can still ask them about their day while I’m doing it!”

Damian Culpeper, Brisbane Franchise Owner “My introduction to customer experience came relatively early on in my time as a franchise owner,” said Damian, who has just bought his second Subway® restaurant. “I studied Human Resources at university, and these skills translated well to running on

22 Business Franchise Australia and New Zealand

Subway® Australia and New Zealand Country Director, Chris Churchmichael, said franchise owners like Damian, Charlotte and Tilay had been the heart and soul of the Subway® global franchise model for more than 50 years. “Our hard-working franchise owners are committed to creating fresh customer experiences and craveable food every day. While there are millions of ways to create a Subway sandwich, one ingredient remains the same – the human ingredient,” Mr Churchmichael said. “What sets Subway apart is that we are always working closely with our franchise owners, providing coaching and support so that they can provide that iconic Subway experience to each and every guest who steps through their doors. “In 2020, we’ll continue to set the industry standard for guest experience with more delicious Subway flavours set to hit the menu, new next-generation restaurants and more offers available only to Subcard loyalty members,” he added. If you’re hungry to join a brand that is both passionate about quality food and a quality customer experience, take a fresh look at Subway®. For more information, visit: www. subway.com/en-AU/OwnAFranchise/

Millions of ways to make a sandwich. One ingredient remains the same: The Human Ingredient. Krystal Butler is a Subway® franchise owner and is passionate about quality, fresh food. If you’re hungry to join a brand committed to fresh food and building better communities, take a fresh look at Subway®.

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10 Business Franchise Australia and New Zealand

“I have always been passionate about hospitality and Muffin Break offered me the opportunity to own my business.”

The rewards

Serving the community

Muffin Break’s loyal customers know they can get an excellent cup of coffee at Muffin Break, along with a freshly baked muffin, served with a smile.

A crucial part of Muffin Break’s identity is the community, and at a local level, franchisees can support their community through a wide range of initiatives and fundraisers.

Muffin Break also sells take home Muffin Mix and Nespresso compatible coffee capsules https://muffin-break.myshopify.com

Business Franchise Australia and New Zealand 11

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VOL 14 ISSUE 04 may/junE 2020

trending franchises

Your Future Depends on Thisâ&#x20AC;Ś

Energy Efficient Products are Future Proof

Trending Franchises

Whatâ&#x20AC;&#x2122;s Hot in 2020

Why Franchising is Still One of

the Best Investments You Can Make Business Franchise Australia and New Zealand 25

what’snew! BRISBANE SUBWAY® SANDWICH ARTIST® TRAINING THE GLOBE, ONE SUB AT A TIME A Brisbane-based Sandwich Artist, Darcy Laverty is the face of some of Subway’s global training resources, teaching thousands of new Sandwich Artists how to prepare the perfect Subway sandwich. The 22 year old local is responsible for training thousands across the country and the world, on what it’s like to work in a Subway restaurant. As the face of Subway’s Sandwich Artist training videos, Darcy prepares those starting out with Subway to understand the secret tips and tricks when it comes to creating mouth-watering Subway sandwiches. Now in his fourth year with Subway and working at the brand’s Annerley restaurant, Darcy’s videos have inspired new Sandwich Artists coming into the industry, including those as far as France, India and Canada and those closer to home, such as New Zealand, Malaysia and Singapore. It’s a big responsibility, but one Darcy doesn’t take lightly. “Subway is an iconic, well-loved brand so when I was given the chance to help train other new Sandwich

Artists from around the world through these videos, it was an opportunity I couldn’t refuse,” said Darcy. In celebration of National Youth Week (QLD 1 – 9 April 2020), Laverty has been formally recognised by Subway for his dedication and passion to not just his restaurant, but for the thousands of other Sandwich Artists he continues to inspire globally. Subway Annerley Franchise Owner, Damian Culpeper, says Darcy is truly a one of a kind Sandwich Artist. “Darcy brings a unique energy to the team – he’s patient with the team and guests, passionate about great food and always up for a laugh,” Mr Culpeper said. “While we share Darcy with the rest of the world through the training videos, the team at our Annerley restaurant is lucky enough to see him in action! For us, it’s great to know that thanks to Darcy’s videos, people can walk into a Subway restaurant anywhere and expect to get the same great experience.”

Muffin Break Tamworth Rallies Around the Health Community rest of Australia to flatten the curve of the novel coronavirus. Like many businesses, the Muffin Break Tamworth store has suffered a drop in turnover from the pandemic. Located in Tamworth Shopping World, they are still open for takeaway and serving customers who are shopping for supplies at the nearby Woolworths. However, one thing that isn’t in short supply is their generosity. Supporting frontline health workers in Tamworth

At Muffin Break we believe that community comes first. During the unprecedented times that we’re all experiencing, that ethos counts more than ever! The inspiring actions of the Muffin Break team in Tamworth embodies our community values. With the global COVID-19 pandemic hitting both the economy and healthcare sector like a hammer, Muffin Break stores across the country remain open in a takeaway capacity, providing fuel in the form of award-winning coffee and delicious, freshly-baked muffins. We’re in this together! Based in the heart of the NSW Hunter New England region, Tamworth is adhering strictly to the national social distancing measures outlined by the Federal government, working hard with the

26 Business Franchise Australia and New Zealand

Even though they’re under pressure themselves, the Muffin Break team has been delivering complimentary “brain food” to the healthcare workers operating on the frontline at the Tamworth hospital. “The hospital and emergency staff have been tirelessly working for us. Yes, we’re going through a hard time but we’re trying to help as much as we can,” says the store manager. Ahead of the curve with rigorous hygiene training As a matter of course, all Muffin Break franchisees and staff across Australia undergo stringent training on hygiene and food-handling practices. In response to the COVID-19 outbreak, we have instituted even tougher measures, with robust cleaning measures and regular hand-washing with high-grade antibacterial hand wash. You can read more about our response here. Being a franchisee with Muffin Break means you’re part of a community that cares about the details. Find out more today about building a life you love with an established franchise that will be with you every step of the way.

7-ELEVEN AUSTRALIA LAUNCHES MELBOURNE DELIVERY SERVICE often they need to leave their house. We are rolling this out in Melbourne for most suburbs and will look at other states in the coming months, Mr McKay said. “This new service is ideal for people who are unable to get out to get basic essentials or ready to eat foods and need delivery within a shorter timeframe. In some suburbs, there are within the hour delivery options, but for most suburbs, customers can order for next day delivery.” The brand’s stores provide a great alternative for essential service workers and people going out for fuel, food and other staples.

7-Eleven Australia has launched a delivery service making it easier for Melburnians to #stayhome #staysafe and get treats, snacks and key essentials delivered with no contact delivery. The new service from the Australian owned and operated convenience chain allows consumers to log on to www.7ElevenDelivery. com.au, enter their address and place their order.

According to 7-Eleven CEO, Angus McKay, the service has been developed and rolled out in about two weeks in conjunction with Tipple. “The 7-Eleven Group acquired a majority stake in Tipple in 2018, as part of our investment in on-demand ‘last-mile’ delivery and technological capability. By working with their network of delivery drivers, we’re able to provide consumers with more options to get the things they need while minimising how

“Our stores are open around the clock and part of the suburbs in which we live. Customers can buy fuel, food, and a range of other essentials, and our store teams are working incredibly hard on increased cleaning routines and helping customers with the new social distancing requirements in-stores,” he said. Mr McKay advised that the company’s network of more than 700 stores, including in excess of 450 family owned franchise businesses, is focused on meeting the needs of their local communities. “We’re committed to working with our franchisees, store leaders and store teams to provide essential services and supplies to our community. We’re here for you 24/7,” Mr McKay concluded.

Franchise Rating Status update In addition to new reviews in progress, FRANdata is about to commence the annual review of ratings assessed in 2019 under the Franchise Rating Scale. These reviews will include a review of the initial and anticipated impacts from COVID19 on both the trading performance of individual units and the overall franchisor financial performance. While the impacts of COVID-19 are clearly severe, and the data sample is still relatively small, we are seeing a large variance in the impacts on different industries and in some

cases different units within the same franchise system. On completion of these reviews (and the new assessments being finalised) participating franchise systems will be issued a revised 2020

rating logo to reflect their current status. If you would like more information on the Franchise Rating Scale, enquiries are welcome direct to dmcauliffe@frandata.com.au.

Business Franchise Australia and New Zealand 27

FE ATUR E : t r en di ng fr anch ises

c ov er sto ry: S u p e r G re e n S o l u ti o n s

Your Future Depends on This Energy Efficient Products are Future Proof experience to the venture. Sean openly accredits much of his franchising knowledge to what he learned when he lived in the USA for three years from a well-known franchise guru, Raymond Titus. During that period the duo oversaw the opening of some 16 SuperGreen Solutions locations across the USA. They then grew the brand into the global domain with locations in markets such as Canada, Panama, Brazil, the Bahamas and South Africa. Raymond Titus, founder of United Franchise group holds some 1500 odd franchise locations and prestigious brands such as Signarama, EmbroidMe and is the SuperGreen Solutions master franchisor outside of Australia.

Each year we require more energy to power more homes, more schools, more hospitals, more businesses, and of late, to power the growing number of electric vehicles in the community. Yet with no chance of building any more traditional power generation plants to cope with the bloating power loads, prices for energy are set to skyrocket even higher still. Which leaves most homes and businesses, with only two viable options, the first is to create and store their own energy through products such as solar power systems and battery storage devices. The second option is to become more energy efficient with the use of better insulation, water heating, ventilation, lighting, energy

automation products. Predicted growth industries for the future fall squarely within the SuperGreen Solutions product line-up. These products include solar power, energy storage, green building, wind power, electric vehicle charging and home automation products. The global brand names that SuperGreen Solutions franchises are able to offer their clients is impressive. With prestigious brands such as Tesla Powerwall, LG and Sonnen battery storage brands, Canadian Solar, JA and LG Solar power products, Rheem, Rinnai and Apricus Solar Hot water ranges, Solatube and Heavenly Skylighting and ventilations products, Fletchers Pink Batts and Autex Insulation Products positions franchisees for success.

The SuperGreen Solutions story Sean Cochrane heads up the Australian operations and lends his 23 odd years of local and international energy efficient products

28 Business Franchise Australia and New Zealand

With founders, like these, the business has a solid pedigree and business formula with systems, structures and procedures that have been tried, tested and proven in many markets. As such, the image, feel, and product range is fresh, new and everevolving. But what is not new, is the everescalating price of energy and the amount of pollution in our environment. The trusted leading brand name products that SuperGreen Solutions offers, positions franchisees to uniquely provide their clients with â&#x20AC;&#x2DC;bundled products and discount solutionsâ&#x20AC;&#x2122; placing them in an excellent position. These solutions work equally as well for homeowners, builders and commercial clients, as escalating power bills are indiscriminate.

High demand for energy efficient products In light of the COVID-19 virus outbreak, solar power and battery storage and energy efficient products are in demand more than ever. SuperGreen Solutions have seen a higher

FE ATUR E : t r en d i ng fr anch ises increase in calls and demand for purchases on solar and battery storage products, atmospheric water filters and air filters, and energy saving products. With the community more concerned about having no power, others about rising power prices and the cost of living in the current crisis. SuperGreen Solutions are seeing the energy efficient market sector and their product range jump in demand.

SuperGreen Solutions deploys Tesla Powerwalls in major developments SuperGreen Solutions are proud to be part of industry leading technology, and to be working with the Maidment Group and some of Queensland’s leading builders to supply and install Tesla Powerwall’s and Solar power systems into 95 per cent of resident’s homes at Harris Crossing. With hundreds of Solar Power and Tesla Powerwalls already deployed in this estate, its rapidly being emulated far and wide by other developers. This is an excellent example of how developers, builders and energy efficient products specialists like SuperGreen Solutions can work together to ensure that homeowners can build future proof homes, that generate, store and consumer their own energy day and night. All the while, saving money, reducing greenhouse gas emissions and making these homes more resilient to

power outages and blackouts all the while accessing the suns free & clean solar power, both day and night. It’s clear to see that this is a great indicator as to how housing estates of the future will be built and how energy efficient product suppliers like SuperGreen integrate with builders, developers and homeowners to make it all happen. Could this be you in your area?

SuperGreen Solutions franchise model – competitive advantages SuperGreen Solutions offers an outstanding business opportunity that truly is environmentally friendly. From the start, franchisees will be able to promote themselves as a reliable, credible, authority with leading brands of energy efficient products as well as being a part of one of the world’s largest business service franchise systems. Super Green Solutions has a unique angle that makes them perfectly poised to take advantage of this new age of energy shortage. They have not one but two franchise models. The SuperGreen Solutions Showroom model - this is a bricks and mortar, energy efficient products showroom that builders use to send clients to, to choose products for their new homes. Or the green destination that the general population uses to compare, see, touch and feel the products that they wish to acquire to start saving money with. The SuperGreen Direct model - which is

simply a condensed SuperGreen Solutions Showroom on wheels. This agile and low costly version enables the franchisee to take the products and services directly to where the builders, consumers, or clients need the products or service. It’s ideal for home shows, trade fairs, eco fiestas, new home display villages, builders and homeowners that would like to see what they are buying first. These disruptive SuperGreen Solutions franchise offerings are businesses that are agile, fresh and topical. Because they provide the solutions and products that the world needs for today and tomorrow, yet they are well thought out with decades of pedigree that relies on systems and procedures that will keep them and their franchisees one step ahead of the game, in this every changing market. Want a business that has six of the top 20 future growth products in its product range? Look no further than SuperGreen Solutions Energy Efficient products Showrooms and SuperGreen Direct Mobile franchises. Contact us today. Get in touch with our team today: 07 4772 7655 or 0481 167 423] franchise@supergreensolutions.com.au Or visit our website: https://supergreensolutions.com.au/ mobile-franchise https://supergreensolutions.com.au/ franchises

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Trending Franchises What’s Hot in

Are you considering purchasing and owning a franchise business yourself? Which franchises are best suited for your budget and skill set? Which franchises are the safest bet? Buying a franchise can be a viable alternative to starting your own business from scratch. Franchises offer people wishing to start their own business the independence of small business ownership supported by the benefits of a big business network. A franchise business often has an established reputation and image, proven management and work practices, access to national advertising and ongoing support. In a franchise business, the franchisor provides a secure way of operating a business model, in return for ongoing payment of fees and/or purchases. The team at Business Franchise magazine have been covering the franchise industry for more than 35 years, and we’ve made some predictions on the franchises and franchise categories that we think will be trending in 2020.

Franchises that deliver Ecommerce is booming worldwide and, in Australia, there’s no exception. According to Statista, Australia is currently the 10th largest eCommerce market in the world by revenue. Ecommerce in Australia will continue to grow, and the market size will be approximately A$35.2 billion by 2021.

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Thanks to Australia’s love of online shopping, courier delivery services are already seeing extraordinary growth, so it’s no surprise we’re expecting to see the delivery of parcels and freight one of the top growth industries of the next decade. Pack & Send is Australia’s most recognised parcel courier, freight delivery and fulfilment reseller. Having been established for over 26 years, Pack & Send, consolidate the services of the world’s top parcel and freight carriers into a single access point under their brand. A Pack & Send franchise is a very affordable investment with a low entry price compared to other retail franchise systems. The franchise system also has a Gateway Franchise Program - that assists people in getting into the business who are outstanding candidates but have insufficient equity.

Children’s services franchises tend to be low cost both in terms of the initial purchase price and ongoing running costs and as a result, low risk. Many of the programs don’t involve the purchase or ongoing rent of premises and are usually designed to be owner operator franchises. This makes for an attractive franchise business proposition for someone looking for a flexible business that they can grow and manage around their family. With more than fifteen years of experience, Tutor Doctor have a proven record in tutoring students of all ages. Tutor Doctor is the largest one-to-one in home tutoring organisation globally with a comprehensive and personalised service setting it apart in the marketplace. All tutors are screened, interviewed and have completed a mandatory “working with children check”.

Home help franchises

Children’s products and services

Tutor Doctor expect the private tutoring industry will surpass $128 billion by 2020 and offer their franchisees a low overhead with high earning potential. They offer a strong supportive global network of franchisees with extensive training, mentoring and friendship who are ultimately making a difference in the lives of children and their families.

An ageing population and relatively low start-up costs are fuelling the growth of the home-care sector in Australia. Changes to home care packages that were introduced in Australia in 2017 mean consumers are free to choose their own care provider, previously, there was no option for consumers to choose their own care provider. As many businesses around the world face challenging times ahead with the Covid-19 crisis, more and more families will be looking to find in home support options for their loved ones.

The demand for children’s activities is not showing any signs of slowing down as more and more products and services are added to the sector. From baby sign language programs to maths classes, swim schools and arts and crafts, to sports activities, you can now find a franchise accommodating

We think that because the children’s products and services sector is a highly competitive market, franchisors will need to be innovative and creative in the activities and programs they offer children and toddlers and Tutor Doctor are at the forefront.

Home Caring is an Australian home care business dedicated to providing high quality, compassionate and trustworthy care and support services to their clients. Launched in 2015 with a vision of delivering exceptional at-home care, Home Caring believes everyone should have access to a caregiver of their choice, control over their daily schedule, and specialised care services to support their individual needs. With a growing majority of Australians wanting to live independently in their own homes, and the pressure on the health care system during the Covid-19 crisis, the demand for in-home care is skyrocketing.

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almost every area of children’s learning and development and extracurricular activities.

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“Franchises offer people wishing to start their own business the independence of small business ownership supported by the benefits of a big business network.”

Eco-safe franchises There’s a growing movement in franchising towards environmentally friendly businesses. Eco-friendly or eco-safe franchises are a newer category but are fast becoming popular with societies growing concern for the environment and our health. Franchises in this category can include, solar-powered products, cleaning with eco-friendly materials or performing energy audits, removing junk or recycling clothing and environmentally friendly lawn care, pest removal and home renovation franchises. SuperGreen Solutions is a onestop shop for eco-friendly and eco-safe products for the home and business. Their philosophy of ‘reduce before we produce’ enables SuperGreen to reduce consumption and CO2 emissions and increase efficiency and savings through their ability to bundle several products and solutions. At Business Franchise magazine we all agree that energy and energy efficient products are leading growth industries world-wide. And growing rapidly. SuperGreen’s products rank in six of the top 20 future growth industries to be in, solar power, energy storage, green building, wind power, electric vehicles and charging, and home automation.

Mobile franchises With your shop floor being as big as the territory you’re offered; a mobile franchise enables you to be free from paying rental on a shop location. A mobile franchise also allows you to deliver the ultimate in convenience while keeping your overheads low. We think that great flexibility, low overheads and convenience will see the

mobile franchise sector boom in the current climate and in the next few years. Ecomist Australia is a leading provider of premium quality hygiene products and services, specialising in odour control and insect control. There could not be a better time to become a franchisee with Ecomist. Each Ecomist franchise has its own exclusive territory based on post codes, bestin-class products and services, an initial term of five plus five years and a loyal customer base. The business is set up to be owner operated, small to medium sized franchises, which do not need additional employees. It’s important to remember that our franchises in trending categories are not intended as a recommendation of any particular one franchise. Always do your homework before you make any decisions, by reading the franchisor’s legal documents, consulting with a specialist franchise lawyer or advisor, meeting with your accountant, and talking to existing and former franchisees. www.businessfranchiseaustralia.com.au www.businessfranchisemagazine.co.nz

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CRT

When Australia dreams, we all win! Why join us at the Lott? The Lott* offers Australia’s official lottery games which Australians trust and love! Each year Australia’s Official Lotteries make dreams come true. With the help of our retailers, Australia’s Official government-regulated Lotteries play an important role in helping to support Australian communities with over $1.4 billion^ available for hospitals, schools and sporting groups. We are Australia’s largest retail franchise network with almost 4,000 franchisees, operating across all of Australia, except for WA.

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sna ps h ot: H o m e C a r i n g G ro u p

Dementia Caring Named one of AFR ‘Fast Starters’ for 2020 Dementia Caring Australia (part of Home Caring Group) is delighted to be ranked 11th in the Australian Financial Review Top 100 ‘Fast Starters’ list for 2020. The AFR Fast Starters is a list of the Top 100 start-ups in Australia ranked by absolute revenue figures. We are proud to be included amongst other organisational successes on the list: an accomplishment that confirms our ‘person first’ approach to home care is fast gaining popularity in communities around the country.

The key to our success: client-centred values Home Caring Group’s service model plays a key role in the company’s rapid growth over the last few years. Since opening in 2015, we’ve been offering Australians from all backgrounds bespoke home care plans with a full suite of tailored services, from domestic help and personal care to support coordination, allied health therapy and community engagement – all available through NDIS, Aged Care packages or private funding. Michaela Brown, Home Caring Group’s National Operations Manager, believes what makes this model so effective is the way it puts the clients firmly in the centre, applying the organisation’s values of “empathy, respect and having passion for providing excellent care”. “In our experience, these core values make a significant difference between just performing tasks, and actually creating high quality care and support services that improve the lives of our clients all around Australia. We don’t just tick the boxes – we do everything with compassion and attention to detail, treating the client like a real person,” says Michaela. “What’s more, we are well-placed to deliver this kind of care that is so popular with people. Our high quality services are support by a large back-end system,” she adds. “You’re getting highly individualised care from local workers who understand you, but with the advantages of being backed by a big company back-office.”

Finding the right franchisee for each local community The key to offering effective personalised care is having franchisees that not only know the local area well, but also uphold Home Caring Group’s values of empathy, respect and passion for the job. Bill Lockett, Home Caring Group’s Franchise Manager, says finding the right franchisee has proven to be essential to the company’s success, particularly finding “people who embrace our values and match our caring culture.” “We have succeeded because we’ve found the right franchisees to join the business. We have such a diverse range of people from different communities – Vietnamese, Indian, Chinese, English, Brazilian, Ghanaian,” says Bill.

“Those franchisees have gone into those communities and done a fantastic job of helping them in understanding the home care and disability care system, discussing with them and their family members the details of their plan, then executing that plan and finding the perfect carers for them.” Finding the right franchisee is only half the equation; attracting them with an appealing business opportunity that supports growth is just as important. This is where Home Caring Group’s unique partnership comes into play. We offer selected franchise applicants a 50/50 partnership, which essentially cuts their initial investment by half. We also pay the franchisee a salary, allowing them to focus on building the business knowing their personal finances are secure – especially in those crucial early years of getting their franchise off the ground. “In our partnership model, a suitable applicant is able to get into the business at half the price it would normally cost on the market,” says Bill. “In addition, we know it’s always difficult to start a business and make any money in the first year, so we pay salary to the franchisee from the start. That takes away all those worries of paying bills, giving them time and energy to put into the real core of the business.” Bill believes this model, along with the level of support franchisees receive from Home Caring Group’s back-end office, is why the business is so appealing. “What’s attracted people is the actual business model we’ve presented to them,” he says. “Most of our people are coming from the healthcare sector. They have the skills and personality to succeed and deliver excellent care, but they’re not necessarily experienced at running a business. Our franchise model is attractive because they get training and knowledge on how to execute their business plan.” “This is ultimately good for the client too, as a better business means better care that really makes a difference in their lives.” For more information visit: www.homecaringfranchise.com.au

34 Business Franchise Australia and New Zealand

HCF

A COMPELLING OPPORTUNITY IN A HIGH GROWTH INDUSTRY Join an AFR Fast Starter group PARTNER WITH AN AUSTRALIAN OWNED BUSINESS IN THE AGED & DISABILITY CARE INDUSTRY Proudly Australian owned and operated, Dementia Caring/Home Caring provide professional and compassionate personalised care services in the home. We are seeking community-minded franchisees interested in building a solid financial future. BOOMING AGED & DISABILITY CARE INDUSTRY With the rollout of NDIS and home care packages, government funding for home care for aged and disability services is growing by leaps and bounds each year. We will assist our franchise partners to become approved providers of these government-funded services, so they can take advantage of this massive growth. STRONG BRAND Home Caring has a strong appeal within the home care industry and has developed Dementia Caring as a specialised brand for people with dementia.

ONGOING SUPPORT AND TRAINING Our franchisees are mainly from the healthcare sector. They have the skills and personality to succeed and deliver excellent care, but theyâ&#x20AC;&#x2122;re not necessarily experienced at running a business. We provide a comprehensive training program, ongoing operational support and a full suite of management tools that gives them the training and knowledge to build their business. POWERFUL BUSINESS MODELS Our 50/50 partnership model creates strong alignment between us and our franchise partners and substantially reduces start up costs. Our business model: t Reduces initial investment by 50% making it much more affordable t Provides assistance to acquire the appropriate licences t Pays an annual salary package of $80,000 to the franchisee to take away any worries about paying your bills t Provides an ongoing 50% share of profits t Provides maximum support, with the franchisor being a partner in the business

To find out more contact Bill Lockett on 1300 658 311 or email info@homecaringfranchise.com.au www.homecaringfranchise.com.au Business Franchise Australia and New Zealand 35 HCF-Ad-CGB-Magazine-May-June 20.indd 1

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Franchising as We Know it is Fraying Around the Edges Do we repair it or start with a new model?

I started thinking about this article in late February, weeks before COVID-19 crisis got its grip on our economy, our businesses and our way of life. At that time, I believed that our franchising system was in dire need of a shake-up, a re-think and an innovative re-boot. What has happened in the meantime, is that the Coronavirus crisis has forced a lot of franchises to embrace inventive thinking and to display real agility in how they deliver their products and services - and that may be, in the long run, a blessing. But let’s rewind the clock and examine my thoughts pre-Coronavirus. The traditional structure of franchising evolved from co-operatives and buying groups. But the information, social media and communication booms mean that a single business can wield as much voice, can unearth the same competitive product pricing and can source the best operational systems, without paying for the privilege of joining a franchise. How can you improve your current franchise offering, while setting yourself up for the next evolution in the franchising model?

“What keeps your franchisees loyal to your brand? It is quite simple. It’s providing them with what they need to run a profitable and healthy small business.” Corina Vucic | Director | FC Business Solutions

Get the capital backing you need Underfunding is the greatest challenge to growth. Sadly, there would be many franchisors who had a dream, invested in their set up and today are not seeing their expected returns or successes. They chose to self-fund and not bring in a silent investor (or investors). Undercapitalised franchisors are limited in what they can achieve as far as innovation, franchise support and services offered. They can’t reinvest in their business, and standing-still does no business any favours.

Innovate every day Innovation can’t be put on the back burner until there is a crisis. Innovation needs to be on every agenda, should have a seat on the board, be part of the executive team and have a fixed (with a view to increasing) percentage of operating costs allocated to gathering intelligence on consumer behaviour, competitor benchmarking and investigating, then implementing the products of the future.

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Invest in technology Unfortunately, a lot of technology investment is when franchisors are unable to delay the inevitable. Why? Lack of planning, lack of knowledge, lack of ability to access subject-matter experts. Yes, technology evolves at light speed, and often you will have no sooner installed software when it needs an upgrade. But with solid advice on what tech is on the horizon, a schedule of implementation and an open mind, you and your franchisees can reap the rewards. Technology allows you to: • Perform repetitive tasks cost-effectively • Analyse your business (costs and performance) at a forensic level • Create a virtual marketplace • Communicate in a useful and engaging manner with all your constituents – franchisees and their staff • Market your brand to the world both for product or service consumption, and for franchise recruiting. • Nurture your end-clients and keeping them engaged

Trends, pipelines, order quantities – the amount of data that most franchisors can access is enormous. But you need the capability to mine it, slice and dice it and reveal the strategic nuggets that are hidden in the numbers. Use the data for forward planning and share the data with your business owners. Data provides everyone with an opportunity to tweak their offering and turn it into what your customers want.

future, with communication being between all team members within the brand’s community – not just the franchisee. This transparency will promote trust, loyalty and engagement in the brand from all levels.

Virtual Coaching Models. Online coaching will be refined and embraced with far greater frequency moving forward. This model will provide valuable help in much shorter timeframes.

Learning Labs. The franchisor should provide frequent online learning opportunities—snack-sized information that provides skills, information and engagement that can be accessed when needed.

It will be interesting to see where franchising lands, courtesy of COVID-19, in 2021. I asked three successful franchisors what they thought were the key strategies to keep franchises flourishing and evolving.

Focus on what makes your brand “sticky” What keeps your franchisees loyal to your brand? It is quite simple. It’s providing them with what they need to run a profitable and healthy small business. This is not only a product or service that people demand, but also providing all the services that are required from a business back-end pointof-view: systems, procedures, policies and intelligent, knowledgeable support.

Check the pulse of the franchise A pulse-check or health check needs to be carried out annually. This should aim to uncover whether the services you are delivering are what your franchisees want. Are you providing what they need or providing what you think they need? The research and results will keep your leadership team focussed on innovating and refining your offering, so that it is always better than what your competitor offers.

Deb Farnworth-Wood, Founder Australian Skin Clinics

Communication is KING

Franchise.

We live in a world of instant communication. Your words can reach hundreds or thousands of people at once. Unfortunately, instant comms also let rumour and innuendo rapidly travel and infect your group. Dissent flourishes in a vacuum, so it’s critical that you are communicating with your franchisees frequently. Communicate often and honestly with short, clear messages. Everyone is a master of spotting spin, so hiding behind slick words that promise nothing and hide the truth will backfire quickly. Make your communications appropriate, honest, informative, reliable and timely.

What’s the next version of franchising that will keep the industry alive?

What’s next in franchising moving forward?

I believe there is real power in group meetings, that problems are better solved collectively rather than individually. The franchisor needs to be viewed as being down in the trenches with the franchisee.

Undoubtedly the franchise of the future will embrace innovation, technology and the digital space.

What’s the one piece of technology that no franchise system can afford to ignore?

Communication Hubs. These will be integral to a successful franchise in the

I like the idea of a flexible franchise that is built on a collaborative approach where the entire group benefits. Franchisors need to make their money from the success of their franchisees, not through additional charges. Where should the franchisor set franchisee profitability on the priority scale? Franchisee profitability is absolutely critical to the income of the franchisor, so good benchmarking practices are vital. Social media – should it be locally owned or driven by the franchisor? In the beauty industry, everyone who cares about their looks seems to be a social media expert by default, and it’s an incredibly powerful tool for our business. But there would be some franchising areas where there is no innate social media experience within their stakeholders, in which case the franchisor should be providing useful, frequent content. What’s the critical weapon to keeping a franchise community in the circle of trust all the time?

A fully integrated real-time system that allows the franchisor to have a good overview of all elements of the business, at all times, with fast feedback to the franchisees of emerging performance indicators and trends.

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Slice and dice your data

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Scott Enno, CEO, Flooring Xtra What’s the next version of franchising that will keep the industry alive?

Caique Ponzi, CEO, Naked Foods What’s the next version of franchising that will keep the industry alive? The future within the franchise system is franchisor and franchisees working together to achieve one common goal – success and brand recognition. I believe providing adjacent revenue streams for franchisees will become increasingly important. Looking a little further in the future, for food supply franchises, I can see ATM sized outlets in shopping centres that will provide a large format touch screen for clients to use. Online offerings with the machine being able to dispense taste samples. Your order will be sent to the nearest franchisee to fill and deliver to the customer’s house. Where should the franchisor set franchisee profitability on the priority scale? Profitability and lifestyle are the key metrics that a franchisee should measure success against. A brand of the future must be able to provide the customer with more than price and product; there needs to be a wow factor added to the customer journey. Social media – should it be locally owned or driven by the franchisor? Social media allows the store owner to develop area-specific relationships which help customers choose to purchase from them as a local business, backed by the brand. The franchisor should provide workshops to provide the necessary skills. What’s the key weapon to keeping a franchise community in the circle of trust all the time? Franchisees cannot be left in the dark. They must know what is happening within the brand and how they can be part of it. Developing trusted people within the franchisee community to bounce ideas off, to unearth potential problems, is critical. What’s the one piece of technology that no franchise system can afford to ignore? We have recently introduced the Ops Central platform, and that now houses all of the information a franchisee needs to operate a business. New team members can also be inducted using the tools it provides.

I think all franchises should have all support systems provided by the franchisor: HR, compliance, accounting etc. This allows the franchisee to concentrate on their core business and the key drivers of profitability. Where should the franchisor set franchisee profitability on the priority scale? Profit is definitely not the only benchmark; work/life balance is very important; along with the satisfaction that comes through owning your own business. Too much focus on profit alone can be unhealthy, and lead to short term decisions that backfire in the long term. Social media – should it be locally owned or driven by the franchisor? It is too essential in a world that moves too quick, for this to not be administered by the franchisor. The software will continue to make it efficient for franchisors to manage many social media pages centrally. What’s the key weapon to keeping a franchise community in the circle of trust all the time? What’s the one piece of technology that no franchise system can afford to ignore? I think the technology will likely be different in each system, but unconditionally it will revolve around efficient communications. The amount of information that we need to send out today, versus 10 years ago, is much greater, and this will continue to increase with the higher compliance requirements being placed on franchisors. Franchisees will need to receive and digest a lot of information daily, and most franchisees are working in their businesses full time, so the franchisor needs to distil the critical information into small, digestible pieces. Corina Vucic is the Director of FC Business Solutions. With over 20 years in the franchise industry, and extensive operational and management experience, she works closely with leaders to take their business to the next level. Whatever their goals, Corina coaches, mentors and supports business owners and executives to maximise success and minimise risk for long-term business prosperity and security. To discuss how Corina’s expertise can help take your business to new heights, contact: 03 9533 0028 | cv@fcbs.com.au | www.fcbs.com.au

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WHAT DOES YOUR WORKING WEEK LOOK LIKE?

The hardest part of owning a MANAGED LAUNDROMAT SERVICE BY ANDREW BARTON is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch today!

CALL 1 800 30 40 30 EMAIL mls@andrewbarton.com.au VISIT www.andrewbarton.com.au

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sna ps h ot: b a ke r s D e l i g ht

m a e Dr hange

C a e S

Anthony Fisher has baking in his blood Upon returning to Australia 12 months later, Anthony took up the position of Technical Baker with Bakers Delight supporting all the Victorian bakeries. From here, an opportunity arose for Area Manager supporting 20 plus bakeries along the west coast of Victoria.

In 1995 Anthony started at Bakers Delight in Warrnambool after completing his baking apprenticeship with Woolworths. He worked for Bakers Delight Warrnambool for eight years as a baker, production manager then finally the bakery manager. In 2003 Bakers Delight expanded into the Canadian market, and they were looking for talented people from the Australian network to help launch the business model overseas. Anthony, along with his wife Belinda, were part of the operational team that was selected to be taken to Canada.

As a young man, Anthony had a passion for surfing and had always dreamed of finding a career that was the right balance between surfing and work. Both Anthony and Belinda always dreamed of having a bakery on the coast. They knew they wanted to raise a family away from the rat race that is busy Melbourne, instead they wished to be amongst the fresh air with the flexibility to surf every day and not spend hours in city traffic to and from work. An opportunity came up when Anthony and Belinda were talking with some local franchisees in Ocean Grove and Torquay. One of the franchisees suggested to Anthony that he and Belinda buy Ocean Grove Marketplace and 12 months later, they were the proud owners of the bakery. They were both excited and nervous about the opportunity. The sale of an investment property in Warrnambool that they bought many years ago was the catalyst for the investment. Anthony prepared a business plan and cash flow and went down to his local bank branch to get a business loan. With the support of Bakers Delight and the surrounding community, Belinda and Anthony had embarked on a business of their own. Today they run a very successful business in Ocean Grove Marketplace they have three gorgeous children and are living the lifestyle they had always dreamed.

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The new business did not come easy to them, and the first couple of years was tough work. Establishing a staffing team of 30 people, running a business in a seasonal town and making sure the product quality and service was delightful every day was hard work. Anthony says, “The success of how we run our business has been straightforward, I have always taken care of the production area, and Belinda has always run the sales side of the business. We have our key roles to play.” “Communication is key. Our Staff are like family, and if you look after them, they want to stay with you,” says Belinda. Anthony attributes their success to having a tremendous amount of support and a talented group of people from Bakers Delight around them; He says his “Area Manager is like a brother to me; I run everything by him and couldn’t count on anyone better.” On their sea change, Anthony and Belinda say, “We would recommend the sea change to anyone and could not be happier with the work-life balance we have. It’s only a four-minute drive to the bakery, and we live less than one kilometre from the beach!” Last December Belinda and Anthony successfully opened their second Bakery in Kingston Village Shopping Centre, 122-160 Grubb Road, Ocean Grove, VIC 3226. If you’d like to enquire about purchasing an established bakery or a brand new Bakers Delight, please contact the Franchise Recruitment Team at: Phone Australia: 1300 309 759 Phone New Zealand: 0800 225 388 franchise.recruitment@bakersdelight.com.au www.bakersdelight.com.au/franchise

We understand some of the challenges our Franchise/Multi-Site customers are facing. In response we have developed two FREE online tools to assist both those staff in the frontline, and those staff whom have been sent home to work. COVID-19 Declaration A FREE four question checklist for staff to use to declare themselves fit for work if they are in a customer/public facing role. HomeWork A FREE set of three online actions for staff working from home to undertake to ensure they are creating a safe working environment. Both the COVID-19 Declaration and HomeWork are FREE to any Franchise Group or Multi-Site whom think they can benefit from these tools. To find out more call me on 0401 803 302 or send me an email at cbeasley@safetynavigator.co

GLOBAL E X PA N S I O N We can help to put your franchise system in an operational position to attract successful franchisees. We are members of the IFA and other respected organisations. The transition process can be daunting, but we know the trusted business and legal players who can take you through the first minefield.

Our GLOBAL CONNECTIONS are trusted operators in their markets and will enable a smooth entry into NEW TERRITORIES.

With direct experience of the North American, UK and Australian/ New Zealand Franchise markets we have been in the business of selling franchise systems direct to franchisees for over 35 years.

Constant changes within the codes of conduct can create a massive challenge to franchise systems wanting to move outside of their established markets.

For an initial discussion, please contact

globalpublishers@icloud.com

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e x pert adv i c e

Why Franchising is Still One of the Best Investments You Can Make McDonald’s first franchisee in Auckland, New Zealand, made his fortune out of the business, people queued up for Cheeseburgers and bands played. The franchisee bought other franchises and made his fortune.

Buying a McDonald’s franchise isn’t quite so lucrative today. I’m reliably told (by a McDonald’s franchisee) that you need four or five franchise units now to make decent money. Given that they will set you back well above $1 million each, that’s a pretty hefty investment.

But is money the only measure of a good investment? Only if you want a home for your money where it will provide you with a reliable passive income. The trouble is, with interest rates at all-time lows, you have to have a lot of money to invest to make a half-reasonable income. Even with as much as $2 million, you’d be lucky to earn $60,000 a year in a term investment. And you might have lost a third of your money if you had invested in the stock market before March this year (my condolences if you did).

What’s the best way to obtain financial freedom? In his famous Rich Dad, Poor Dad series of

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books, Robert Kiyosaki says that the best way to obtain financial freedom is to stop working for someone else (a.k.a. making someone else rich) and get into business for yourself. Kiyosaki and his friend Donald Trump took that a step further by touting franchising as a way of getting into business for yourself but not by yourself, to quote the old cliché. But going into business is not a passive investment. Meaning that it not only requires active involvement from you, it requires effective participation to be successful. I suppose that’s why the majority of investors put their money in the bank, managed funds or the stock market, and in most parts of the world, fewer than one in seven people own their own businesses.

Robin La Pere | Franchise Consultant No Ordinary Businesses and Franchises

“Buying a franchise could be the best investment you’ve ever made in your life. Many franchisees talk about their decision as being life changing. They say they would never have gone into business for themselves if it weren’t for franchising.”

known as goodwill – for an established business. But in my years as a business consultant, I have come across many buyers who thought they were onto a sure thing – only to find themselves stuck with obsolete systems, disenchanted employees, unsellable stock and deserting customers.

What kind of return on investment can you expect from a franchise?

I have also come across some who bought great businesses but ended up driving them into the ground – simply because they lacked the qualities that brought success to the original owners. Just because a business is successful doesn’t mean it will be successful for you. Money can’t buy you a winning business. It can only give you the chance to keep from screwing up a winning business.

1. Profitability (the money you have left after you deduct your cost of sales and business expenses from your sales revenue)

The only sure thing in business is that there are no sure things

But those who go into business say they are in it for more than just the money Most talk about being their own boss, choosing their destiny and enjoying more freedom than they could in a job. That’s all fine and well, but many find the reality is quite different. They underestimate the time, effort and money it takes to build a successful business. You have two options when going into business – buying an existing one or starting one of your own. You may think if you’re buying an established business that the previous owner has done all the hard work. That’s one of the reasons you generally pay more – a premium

Instead of having to come up with everything you need yourself, you will be provided with all the trappings of an established business – a business model, brand, systems, training and support. You’ll probably find it easier to obtain financing from banks, just as you would if you were buying a successful, established business.

That is even more true of start-ups. Being successful depends on you having much more than just a good idea. You need a sound business model, product-market fit and the drive to build something out of nothing. You need to be ready to pivot in case your business model is not as sound as you thought it was, the market changes or a competitor beats you to the market. And you need to be prepared to fail. Two out of three businesses do within the first five years, so the odds of success are against you.

A franchise is a sort of cross between a start-up and an established business Don’t have a great business idea, service or product? Don’t have any or much business experience? Then a franchise could be for you. Unless you buy an existing franchised business, getting into a franchise will be a start-up – but a start-up with a difference.

Unlike passive types of investments, most franchises allow you to benefit from three different types of income:

2. Salary or wages (the money you can pay yourself regularly once you have built your business up to a sufficient size to support you) 3. Capital gain (the money you can make as a result of your efforts in building up and selling your business over and above the cost of establishing and building it) This means that an investment in a franchise has the potential to earn more than a passive investment – provided you choose the right franchise and put in the effort required to make it work. More on this later.

Don’t have a great business idea, service or product? Don’t have any or much business experience? Then a franchise could be for you.

What does it cost to buy a franchise? One of the criticisms of franchising, especially in the food and retail sectors, is that the fit-outs and other upfront costs demanded by franchisors are unnecessarily elaborate and expensive – and that results in higher debt and therefore greater risk for franchisees.

Business Franchise Australia and New Zealand 43

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“But going into business is not a passive investment. Meaning that it not only requires active involvement from you, it requires effective participation to be successful.”

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But that isn’t always the case. The reason is that you expect the same experience and the same standards every time you enter a franchised store. And that’s one of the reasons why people shop or eat at these franchises, so franchisees generally expect – and receive – higher returns on their investment in their fit-outs than independent store owners. That’s often why franchisees bought into these franchises in the first place.

Don’t franchise royalties eat into franchisee profitability? A franchise royalty is a percentage of a franchisee’s sales revenue which is payable to the franchisor. It is often argued that royalties mean that franchises aren’t as profitable as non-franchised businesses, which don’t have to pay royalties. Again, that isn’t always the case. Most franchises enjoy certain benefits which non-franchised businesses – especially small stand-alone businesses – don’t. Group buying power, for example, which brings franchisees’ costs down. Business systems which provide greater efficiencies and stronger branding, which can command premium pricing, are other examples.

Do I have to be an entrepreneur to become a franchisee?

“While some franchises require franchisees to have a level of technical ability, business experience and/or sales and marketing expertise, others can provide virtually anyone with the systems, training and support they need to start and run their businesses.” While some franchises require franchisees to have a level of technical ability, business experience and/or sales and marketing expertise, others can provide virtually anyone with the systems, training and support they need to start and run their businesses. Having said that, there is a sliding scale in all franchises between entrepreneurialism and compliance. Although franchisees are legally independent business proprietors, they are also required to follow and comply with their franchisors’ methods and systems. “Franchisees are often referred to as entrepreneurs, but they are really formula entrepreneurs,” says Michael Seid, author of Franchising for Dummies.

Is franchising a guarantee of success? Buying a franchise could be the best investment you’ve ever made in your life. Many franchisees talk about their decision as being life changing. They say they would never have gone into business for themselves if it weren’t for franchising. They say the

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time and effort they invest in their business doesn’t feel like work because they’re actually having fun in what they’re doing. But anyone who has been following the franchising industry in the Australian news media over the past few years will know the answer to the question above. It must be remembered that any investment can be a risk if you don’t do proper due diligence. And recognise that the success of any investment in a franchised business will always depend on your commitment, hard work and willingness to follow the franchise’s systems and guidance. Robin La Pere is a franchise consultant with more than 20 years’ experience as a franchise manager, CEO and owner as well as a consultant, coach and speaker on franchising. Based in Auckland, New Zealand, he works with clients throughout Australasia and internationally. He is a specialist in business model development, strategic planning, process improvement and franchise recruitment marketing. www.noordinary.co.nz

Bathroom Werx Commercial Services

Take advantage of our Zero interest rates to get into business for yourself.

±ƋĘųŅŅĵ åųƻ Ę±Ÿ ƋĘå ųåŸŅƚųÏåŸØ ŸĩĜĬĬŸ ±ĹÚ Ï±Ş±ÏĜƋƼ ƋŅ ŸåųƴĜÏå Ĭ±ųčå Ņų Ÿĵ±ĬĬ ÏŅĵĵåųÏĜ±Ĭ ģŅÆŸ ±ĬĬ ±ųŅƚĹÚ eƚŸƋų±ĬĜ±ţ kƚų åÏĘĹĜÏĜ±ĹŸ ±ųå üƚĬĬƼ Ƌų±ĜĹåÚ ĜĹ Ę±ĹÚĬĜĹč ÆĜč ŞųŅģåÏƋŸ ±ĹÚ ±ųå üƚĬĬƼ ÏŅĵŞĬĜ±ĹƋ ƵĜƋĘ kÏÏƚŞ±ƋĜŅĹ±Ĭ Bå±ĬƋĘ ±ĹÚ ±üåƋƼ åčƚĬ±ƋĜŅĹŸţ kƚų åųƻ åěåĹ±ĵåĬĬĜĹč ŸåųƴĜÏåŸ Ï±Ĺ Æå ƚŸåÚ ĜĹ ƋĘå üŅĬĬŅƵĜĹč ±ųå±Ÿ × Î ±ƋĘųŅŅĵŸ× Ƶ±ĬĬ ƋĜĬåŸØ Æ±ƋĘŸØ Æ±ŸĜĹØ ƴ±ĹĜƋƼ ƋŅŞŸØ ŸĘŅƵåų Æ±ŸåŸØ ŸŞ±Ÿţ Î ±ŸĘųŅŅĵŸ ¼ åŸƋųŅŅĵŸ× Ƶ±ĬĬ ƋĜĬåŸØ ƚųĜĹ±ĬŸØ Ş±ųƋĜƋĜŅĹŸØ ÆåĹÏĘƋŅŞŸØ Æ±ŸĜĹŸţ Î ĘŅƵåųŸ ĜĹÏĬƚÚĜĹč ÏŅĵĵƚĹ±Ĭ ±ųå±Ÿ× Ƶ±ĬĬ ƋĜĬåŸØ ŸĘŅƵåų Æ±ŸåŸØ Ş±ųƋĜƋĜŅĹŸ Î Ƌ±ý ÏĘ±Ĺčå ųŅŅĵŸ× Ƶ±ĬĬ ƋĜĬåŸØ Ş±ųƋĜƋĜŅĹŸţ Î {ŅƵÚåų ųŅŅĵŸ× Æ±ŸĜĹŸØ ƴ±ĹĜƋĜåŸØ ÆåĹÏĘƋŅŞŸØ Ƶ±ĬĬ ƋĜĬåŸţ Î UĜƋÏĘåĹŸ× Ƶ±ĬĬ ƋĜĬåŸØ ŸŞĬ±ŸĘÆ±Ïĩ ƋĜĬåŸţ Î {ƚÆĬĜÏ ±ĵåĹĜƋĜåŸ× Ƶ±ĬĬ ĜĬåŸØ ƴ±ĹĜƋĜåŸØ Æ±ŸĜĹŸØ ÆåĹÏĘƋŅŞŸ

And get paid while you learn how to run this unique business - No trades skills required. A Bathroom Werx Makeover is a great alternative to an expensive “rip-out & replace” renovation.

BATHROOM WERX HAVE OVER 33 YEARS’ EXPERIENCE YOU CAN COUNT ON - HUGE GROWTH POTENTIAL AND GREAT RETURNS ON AN INVESTMENT OF ONLY $45,000! You will love making old bathrooms look like NEW again and will be delighted by the joy that your Customers feel when they see their new bathroom after you have finished. All for a fraction of the cost of a full bathroom renovation and the work is done in days not weeks!

Î Î Î Î

Ęå ƵŅųĩ ĜŸ ÚŅĹå ĵƚÏĘ ŧƚĜÏĩåų ƋĘ±Ĺ ± Ƌų±ÚĜƋĜŅĹ±Ĭ ųåĹŅƴ±ƋĜŅĹ ųåŸƚĬƋĜĹč ĜĹ ĵĜĹĜĵ±Ĭ ÚŅƵĹƋĜĵå Ņü ƼŅƚų ü±ÏĜĬĜƋƼţ

Five Days a Week ONLY Ęå ĹåƵ Ÿƚųü±ÏåŸ ±ųå å±ŸƼ ƋŅ ÏĬå±Ĺ ±ĹÚ ƵĜĬĬ ĬŅŅĩ ĹåƵ ±ĹÚ čĬŅŸŸƼ üŅų Ƽå±ųŸţ :ų±þƋĜ ĜŸ å±ŸĜĬƼ ųåĵŅƴåÚ ƵĜƋĘ Ņƚų ƚĹĜŧƚå ŅĹå ÏŅ±Ƌ ŸƼŸƋåĵţ We only work 5 days a week and only during business hours – how Ęå ĹåƵ Ÿƚųü±ÏåŸ ±ųå čƚ±ų±ĹƋååÚ ĜĹ ƵųĜƋĜĹč Æ±ÏĩåÚ ÆƼ Ņƴåų ƐƐ Ƽå±ųŸ Ņü åƻŞåųĜåĹÏå unique is that in this world of 24/7 service. And you will enjoy a Ęå åųƻ )Ĺ±ĵåĬ ĜŸ ĵ±Úå ĜĹ eƚŸƋų±ĬĜ± üųŅĵ ƋĘå ĀĹåŸƋ ĵ±ƋåųĜ±ĬŸ ±ĹÚ ŸŞåÏĜĀÏ±ĬĬƼ üŅųĵƚĬ±ƋåÚ üŅų Æ±ƋĘųŅŅĵ Ÿ±ĹĜƋ±ųƼ Ƶ±ųå ±ĹÚ ƋĘå Ęå±ƴƼ ŞƚĹĜŸĘĵåĹƋ ±ĹÚ ƚŸå ƋĘ±Ƌ Æ±ƋĘųŅŅĵŸ ±ųå ŸƚÆģåÏƋ ƋŅţ business that has low overheads, high profit margins and a great Î Ęå åųƻ )Ĺ±ĵåĬ ĜŸ F k ƋåŸƋåÚ ±ĹÚ Ş±ŸŸåŸ ±ĬĬ ƋĘå ųåĬåƴ±ĹƋ eƚŸƋų±ĬĜ±Ĺ Ƌ±ĹÚ±ųÚŸţ base developed over 33 years in business. Î client cŅ ŞĬƚĵÆĜĹčØ ĹŅ ųåěƋĜĬĜĹč ±ĹÚ ck a) ú Î :ųå±Ƌ ų±Ĺčå Ņü ÏŅĬŅƚųŸ ƋŅ ÏĘŅŅŸå üųŅĵ ƋŅ ŸƚĜƋ ƼŅƚų ÚåÏŅų±ƋŅų ŸÏĘåĵåţ

The Werx Enamel… We’ve heated, boiled, battered and bent our Bathroom Werx enamel, and nothing will beat it.

Earn $1,000/week while you train To make it easy for you to get into this business, Bathroom Werx will pay you $1,000 per week while you undertake the 4 weeks training course at their Melbourne Head Office as well as pay for your accommodation. Interest Free Loan To celebrate our 33rd Birthday, we are offering finance of up to $20,000 at ZERO interest rates*. This means you only need $25,000 asBefore a deposit to get into After Afterthis business. Before

After!

Freecall 1800 644 171

All you need to get started are: - Franchise Fee $45,000 (or $25,000 if you qualify for interest free finance) - Your own insurances - Smart Phone - Your own working capital (around $10K) - Desire and determination to be in business for yourself as part of a professional team. Franchise Opportunities available all over Australia Call NOW for more information on free call:

1800-644-171

Take advantage of our Zero interest rates to get into business for yourself. OR Email: franchise@bathroomWERX.com Website: www.bathroomWERXfranchise.com

Before... 12

Unique Franchise System Bathroom Werx offers a unique franchise system which enables Franchisees to get on with the day to day work of making old bathrooms look like new as well as concentrating on their local area marketing leaving the Franchisor to do a lot of the admin tasks. This is achieved by centralizing calls from all over Australia to our Melbourne Head Office call centre. Calls are answered by our professionally trained staff who assist Customers with their enquiries immediately. This level of service impresses Customers who are not used to this sort of customer service when dealing with the trades. Latest Technology Bathroom Werx has developed, formulated and manufactures its own materials which has been specifically formulated for re-enamelling sanitary ware together with the equipment necessary to carry out the process. Our products have been tested by the CSIRO to comply with Australian Standards and are safe to use.

* To approved applicants only – repayments are $76.92 per week for 5 years. Interest Free promotion expires on the 30th June, 2020.

Business Franchise Australia and New Zealand 45

e x pert a dv i c e

Five Apps That Will Turbo-Charge Productivity

Technology often gets blamed for reducing productivity. It creates incredibly tempting distractions that take us away from focused work and lead us down black holes of time that we will never get back. But when used for good, technology can help us do a great day’s work. There are five stand out apps that can have a huge impact on productivity:

Inbox Pause I am an email addict. I could happily spend all day in my inbox. I love the sense of progress I get from reading and replying to a ton of

emails in a short space of time. But I also know that being in my inbox is generally not getting me any closer to achieving the bigger and most important work goals I have set for myself. So rather than try to resist temptation, I simply remove it with Inbox Pause. Inbox Pause, as the name suggests, pauses your inbox so that you can only read and send emails, but none will be received until you give Inbox Pause permission for the flood gates open. It puts you back in control. I love Inbox Pause because it stops my inbox feeling like a game of Whack-a-Mole, where I am trying to respond to all incoming mail as quickly as possible.

Freedom If you want to step things up a notch, check out Freedom. Freedom allows you to block yourself from accessing certain websites and applications, or if you are game, the entire

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internet. You simply decide when you want to get deep, focused work done, and Freedom blocks you out of all potential distractions. I’ve found for myself that while my willpower is strong in the morning and I can generally avoid digital distractions, afternoons were much harder. After using Freedom to lock myself out of Gmail and other distracting and addictive websites between 1-4 pm every day, I was able to be far more productive in my afternoons. To get the most out of Freedom, reflect on when you are most susceptible to digital distractions such as email and social media, and set Freedom to lock you out of these sites during these times. And if you think you might end up wanting to hack the system simply, you can use “Locked Mode” which literally makes it impossible for you to switch off a Freedom session prematurely.

“I’ve found for myself that while my willpower is strong in the morning and I can generally avoid digital distractions, afternoons were much harder.” Dr Amantha Imber | Founder | Inventium

a sender to BCC for emails where an introduction is being made. While this only saves me about 30 seconds in practice, this feature brings me an inordinate amount of joy every time I use it.

Superhuman

Woven

After being a diehard Newton fan for my email, I was devastated when it closed its doors a few months ago. I tried a bunch of different email apps, none of which were anywhere near as good. I then sadly reverted to Gmail. So you can probably imagine how delighted I was when a guest on my podcast How I Work, Tim Kendall, told me about Superhuman.

In the past, I have struggled to find a good calendar app. While aesthetically, there were several that were an improvement on Google Calendar, I found they didn’t provide a significantly better experience. At least I felt this way until I discovered Woven.

Superhuman claims to be the fastest email experience ever made. But not only is it super speedy, but it is also beautiful, and featurepacked with things that make attacking my inbox easier. It uses artificial intelligence to bring your most important emails to the top of your inbox, contains all the shortcuts you could ever wish for, and even presents insights on the person you are emailing. My favourite shortcut so far is that Superhuman lets you automatically move

Woven uses artificial intelligence to help you schedule meetings. For meetings out of the office, it calculates travel time and automatically puts this into your diary. Woven even has a virtual assistant that helps you schedule meetings with others.

Pocket A huge source of distraction and procrastination for me used to be reading articles that people sent me. I would then inevitably open up or follow a spider’s web of other links that would be referenced within the article, and I’d end up having 34 tabs of

articles open to read. While this made for entertaining procrastination, it made my days far less productive. To solve this problem, I started using Pocket. Pocket lets you save any links or articles using a browser plug-in, and then, when you have some spare time, you can open your Pocket on your phone, tablet or computer, and dip into articles you had saved earlier. Pocket is an excellent research tool but also makes for a nice way to pass the time when waiting in line for a coffee. Far better than mindlessly scrolling through Facebook. If one of your new year’s resolutions is to optimise your workdays more effectively, think about trying out one or more of the above applications, and you’ll be saving time in no time. Dr Amantha Imber is the Founder of Inventium, Australia’s leading innovation consultancy and the host of How I Work, a podcast about the habits and rituals of the world’s most successful innovators.

Business Franchise Australia and New Zealand 47

PR OFI L E : b i z C o l l e c ti o n

When it Comes to Business,

First Impressions Count The modern uniform is an extension of your brand and culture, it speaks to professionalism and is key to cost effectively maintaining a consistent image for your employees, while differentiating your business from the competition. Biz Collection is a design led manufacturer and wholesaler of versatile and high-quality uniforms, team wear and promotional â&#x20AC;&#x2DC;branding readyâ&#x20AC;&#x2122; apparel. Their unbeatable range of work wear is always in stock and will assist your team to look good while getting the job done, no matter what the job entails. Their design ethos includes respect and

consideration of the wearers of their products, to provide them with style, comfort and support, ensuring that everyone experiences confidence when wearing Biz Collection apparel at work or during other activities. Biz Collection was established in 1989 and has been the heritage brand for the Fashion Biz stable for over 30 years. During this time, they have cemented their reputation for reliability and customer service excellence with a broad, high-quality product range. The Biz Collection range is sold via a network of distributors across Australia and New Zealand. They pride themselves on the service provided to this distributor network underpinned by the strong relationships built over 30 years. Contact your uniform provider today to find your perfect Biz Collection look . To find your local Biz Collection provider go to bizcollection.com.au/contactus/au/

48 Business Franchise Australia and New Zealand

FROM THE GROCER TO THE GARAGE AND EVERYTHING IN�BETWEEN When it comes to business, first impressions count. Biz Collection has an unbeatable range of work style that’s always in stock. Elevate the style profile of your brand with a distinctive uniform that’s designed to perform. Contact your uniform provider today to find your perfect Biz Collection look.

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How Future-Focused Organisations are Prioritising the Employee Experience As automation and artificial intelligence change the business landscape, smart leaders and organisations are investing in the employee experience. A joint study by IBM’s Smarter Workforce Institute and Globoforce’s WorkHuman Research Institute found employees who ranked in the top quartile of their Employee Experience Index reported 23 per cent higher job performance, invested almost twice the discretionary effort and were half as likely to leave.

50 Business Franchise Australia and New Zealand

It’s indicative of a fundamental change to the way we work, one we’ve seen repeated throughout history. We went from centuries of utility into an age of productivity, where leaders obsessed over systems and processes — maximising efficiency by treating people as cogs in a well-oiled machine. But humans aren’t naturally inclined towards executing repetitive routine tasks for hours on end, no matter how we motivate them. So, it’s hardly surprising we tend to see compromises in job performance, satisfaction, retention and safety. Fortunately, after only a century of approaching performance from a technical perspective, businesses made a shocking discovery: people tend to perform better when they’re happy and fulfilled at work.

This timely realisation saw the rise of culture and engagement as priorities. Human Resources rebranded as People and Culture, heralding a shift from treating employees as commodities, to seeing them as people working together towards a common objective. Still, challenges remained. Engagement of the global workforce wallowed at a grim 13 per cent (Gallup, 2013). There was an increasingly vocal call for employers to provide more than just a wage. Topics like ‘purpose’ and ‘happiness’ underscored a dissatisfaction with lingering business practices of the past. And leaders were left with no obvious solution.

“The best people will be drawn to, and remain with, organisations known for delivering an exceptional experience and an environment that enables them to do their best work.”

Over the past few years, work has undergone another, albeit more subtle, shift. Rather than approaching productivity, performance, culture and engagement as a set of unique challenges, smart leaders see them merely as measures and outcomes indicative of the state of their employee experience. Today, future-focused organisations are working towards providing a compelling and coherent experience through all stages of the employee lifecycle: from the employee value proposition and onboarding experience to delivering on those promises through the performance, learning and development, safety and wellness experiences, among others. It’s an approach driven by an emerging function, combining aspects of People and Culture, communication, marketing and service design. However, unlike the Human Resources and People and Culture eras, no single function has dominion — everyone contributes to shaping the employee experience. For governance professionals, it means considering how to humanise operations and systems, integrating them into the overall experience. It examines the shift from centralised directives based on command and obedience, towards a model built on autonomy, individual accountability and ownership. And where culture and engagement were nebulous concepts, designing the employee experience is a comfortably tangible and logical process. It begins with understanding that work, like any other aspect of our lives, is simply a series of moments experienced positively, negatively or neutrally. It’s the narrative people recall and retell about their day, week, month, year and career. Every experience, no matter how massive or

“After only a century of approaching performance from a technical perspective, businesses made a shocking discovery: people tend to perform better when they’re happy and fulfilled at work.” Jen Jackson | Founder and CEO | Everyday Massive

monumental, can be mapped and broken down into a series of smaller touchpoints — the everyday interactions between employees and the organisation. These are opportunities to build and strengthen connections with their leaders, organisation and peers. And as routine, systemised and repetitive work increasingly falls to machines — infinitely more suited to executing technical tasks and process-oriented work with greater speed, accuracy, quality and safety, with minimum supervision, twenty-four hours a day — humans are free to do what we do best. Moving forwards, the value people will bring to work won’t be opposable thumbs, niche technical skills or the ability to follow a process mindlessly. It will be human skills — communication; problem-solving, critical and non-linear thinking; interpersonal skills; creative application of knowledge; judgement; intuition; flexibility; empathy; and collaboration. While even the most advanced machines struggle with semantics, humans have the inherent capacity to communicate and connect.

The best people will be drawn to, and remain with, organisations known for delivering an exceptional experience and an environment that enables them to do their best work. These workplaces will provide challenging, rewarding and purposeful work; equip them with the mindset and skills needed to navigate change, and continue to develop them through better learning experiences. As more leaders prioritise the employee experience, the organisations which are slow to evolve will be left behind. Jen Jackson is founder and CEO of awardwinning employee experience company Everyday Massive, speaker, and author of How to Speak Human (Wiley, 2018). She works with forward-thinking leaders to transform the employee experience — increasing connection, improving communication, and building capability in leaders and teams. Visit www.everydaymassive.com

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PR OFI L E : Wo l l e r m a n n Fr a n c h i s e D eve l o p m e nts

New Expansion Options for Those Who are Prepared For the post-pandemic world, smart businesses are planning early with an expansion agenda. Look at the new businesses created after the Global Financial Crisis in 2008. Companies like Grillâ&#x20AC;&#x2122;d Hamburgers, Schnitz, Quest Apartments and many service industry franchisors have grown to become household names. As happened in 2008, there was an increase in unemployment. It is in this environment when the franchise industry shines. As a franchise development and recruitment company, we assisted many individuals in making the transition from unemployment to becoming a business owner, for example, assisting an ex-marketing manager in purchasing a sports store or an accountant to buy a food business that was closer to home. We believe there is going to be a need for welldeveloped, franchise business systems, where individuals can be trained in new business skills and receive the financial benefit of owning their own business. For those people who have been in full employment, franchising is the ideal business opportunity compared to buying an independent business. It is a way to enter the business world, where they are primarily responsible for customer interface and delivering the service or products of their franchisor. It is the responsibility of the franchisor to have a financially viable business that supplies the other components of marketing, business systems, product improvement and quality control. Although business conditions are very challenging at present, a 12th March 2020 IBISWorld COVID-19 report rated the Economic Assessment effect on every industry subdivision in Australia and New Zealand as being HIGH, MODERATE or LOW.

The industries that will experience the highest economic impact are agriculture, base metals, wholesaling, accommodation and aerospace. Moderately affected is the retail sector, with the service industry to experience a low economic impact due to the virus. There will be lots of gaps across the Australian marketplace just waiting to be filled. These gaps create new opportunities. For a business, look at entering into new geographical markets, geographically. For example, a business currently operating in one city could look at launching an expansion strategy into every other regional city. Now you might say, how am I going to fill gaps in new cities when my resources are elsewhere? This is where a business needs to think laterally. Use local people and local resources in these new markets who will pay to join that business. Local area companies or individuals, of which there are likely to be many, are ideal prospective allegiance partners who would act

as your franchisees in their local area, as your franchisees. Having a business opportunity clearly defined is the first step in developing and implementing a business expansion strategy. A franchisee uses their own capital to establish themselves in a territory. A franchisee brings commitment, motivation and local knowledge to the business in a way that could not be achieved by setting up a branch outlet with employed staff. And franchisees represent the brand and the business in their local area, collectively creating a network that gives brand presence not possible by conventional organic growth alone. In the post-COVID world, there will be many well qualified, highly motivated people more than willing to invest their energy and capital in a well-defined business opportunity to secure their future. Prepared by Colin Crawford National Franchise Manager Wollermann Franchise Developments

52 Business Franchise Australia and New Zealand

A368

WFD Prudent companies are planning now to take advantage of the future...are you? What is the best method to expand your business? Is it through appointing licensees, network members, or service contractors? Let's work out the best expansion system for your business.

Putting it all together is our responsibility! With 25 years in the franchising industry we know how to grow a business, locally, nationally and internationally. We are one-stop-shop business expansion consultancy, specialising in strategic planning, legal documentation and recruitment.

Looking to grow your business? Contact Colin Crawford, National Franchise Manager or visit our website. Head Office: Melbourne. T: + 61 3 9999 6488 FREECALL 1300 249 276

www.franchisedevelopments.com.au

Melbourne I Sydney I Gold Coast I Adelaide I Hobart I Perth Business Franchise Australia and New Zealand 53 A3685_WDF Advert (may/june).indd 1

14/4/20 2:32 pm

h ot to pi c s

Behind the

headlines RE/MAX Australia acquires WA network

Delivery platforms offer assistance to food businesses

Real estate brand RE/MAX Australia has acquired its West Australian RE/MAX master franchise to bring the national group under single ownership, according to a company announcement.

Food delivery platforms such as Uber Eats, Deliveroo, MenuLog and DoorDash are offering assistance to their restaurant partners who are no able to offer dine-in options, according to a media report.

Domino’s hiring 2,000 more workers Pizza chain Domino’s has announced it is hiring 2,000 more workers nationally to boost its pickup and delivery capacity as Australians self-isolate during the corona crisis, according to a media report.

McDonald’s to offer drive-through bread and milk McDonald’s Australia has announced it will offer bread and milk grocery staples in addition to its usual menu items via its drivethroughs as part of its commitment to support the community during the coronavirus lockdown, according to a media report.

Assistance offered by the platforms includes suspending or reducing fees charged on pickup orders, no joining costs for new restaurant partners, increased promotions, faster settlements to improve restaurant cashflow and reduced commissions.

Subway follows US parent to offer fee relief to Australian franchisees Sandwich chain Subway Australia has announced it is waiving all marketing fees and collecting only half the royalty fees owed and deferring the remainder until the crisis is over to support its franchisees, according to a media report. Subway has also been actively negotiating on behalf of franchisees with lenders, landlords, and suppliers as part of a strategy to ease immediate financial pressures. The strategy

54 Business Franchise Australia and New Zealand

mirrors that recently implemented by its US parent, which reduced royalty payments for franchisees, suspended advertising funds for four weeks and offered rent abatement, reduction, or deferral. Meanwhile, the company has also donated more than 17 tonnes of produce from its New Zealand stores impacted by the nation’s lockdown to food charity Kiwi Harvest to support local communities.

Six-month pause for small business loan repayments Australian banks have announced a relief package for Australian small businesses which will allow borrowers to pause the repayment of their business loans for up to six months. The industry-led initiative announced by the Australian Banking Association will apply to approximately $100 billion in existing small business loans and provide some relief for fixed costs impacting businesses forced to scale back or close due to the corona crisis. Business customers will need to apply to their banks to defer their repayments, with banks committed to offering fast-track approvals.

Free weekly Survival of the Fittest webinars for franchise leaders A recent series of five free webinars in five days for Australian and New Zealand franchise leaders has been so popular that the webinars will continue weekly going forwards. More than 160 people participated in the webinars hosted by Franchise Advisory Centre director Jason Gehrke on a variety of topics to inform and support franchise brands as they manage social distancing, network-wide closures and other pandemic problems. The webinars will continue each Wednesday from 11 am-12noon AEST with topics and information to help franchise brands survive the coronavirus crisis. For more information, and to register, visit www.franchiseadvice. com.au/survival-of-the-fittest.

Unemployment could reach 15 per cent Australia’s unemployment rate could reach 15 per cent, or more than two million people out of work as a result of the coronavirus pandemic, according to a media report. Job losses are occurring across all industries, and one senior economist has warned that the long-term effects on the mental health and confidence of unemployed workers may create additional challenges for an economic recovery.

parent company General Motors for alleged deceptive and unconscionable conduct prior to the company’s announcement it would exit the Australian market, according to a media report. Compensation offers made to Australian dealers by General Motors have been described as “grossly inadequate” and are nearly half of what is being offered to New Zealand dealers. Forensic accountants calculated that dealers are owed approximately $6,100 per car sold over a nominated period, which is considerably less than the average $1,500 per car sold being offered by GM.

Former Caltex bidder buys food chain British convenience and fuel retailer EG Group, who last month unsuccessfully bid $3.9 billion cash plus shares for fuel retailer Caltex, has entered into a scheme implementation deed with Australian healthy fast-food alternative franchise, Oliver’s Real Food, offering $27 million for a 100 per cent stake in the company, according to a media report.

QLD couple’s world-first fast-food wedding

A separate economic analysis has indicated that one million Australians will be out of work by November, with unemployment peaking in May 2021.

The world’s first KFC wedding has taken place in Toowoomba, Queensland, with the chicken chain’s official wedding service providing the couple, who won a competition to be married by The Colonel, with personalised KFC buckets, a KFC-themed cake, and a KFC Food Truck for the event, according to a social media report.

Honda terminates dealers in Australian market restructure

Private equity buys majority stake in Total Tools

Auto franchisor Honda has terminated a number of dealers in Australia this week as part of a national restructure. However, dealers are concerned that the move signals plans to exit the market altogether following Holden’s decision to exit the Australian market according to a media report.

Private equity firm Quadrant has acquired a majority stake in Australian trade tool retailer Total Tools, according to a media report.

The termination of the long-standing dealers prepares the company to introduce a new distribution model that will cut dealers out of the sales process, according to the report. Honda has denied it is planning to exit the Australian market and says it intends to maintain a similar number of sites, but with fewer owners.

Total Tools was established 30 years ago as a cooperative and has operated as a franchise since 2010, turning over more than $500 million per year and employing more than 1,000 people across its 81 stores nationally. Quadrant reportedly will move toward a blended company-owned model and buy back some franchise sites.

US firm buys Australian HR franchise

Jason Gehrke | Director Franchise Advisory Centre

New Zealand and 31 locations in Australia. Frontline franchisees will continue to operate under the Frontline brand and will retain ownership of their individual offices. Express will also expand and market its temporary staffing franchise across Australia and New Zealand.

Two-thirds of new business owners are female Analysis of Australian Bureau of Statistics’ data indicates that small business ownership has risen to more than 2.2 million, up from 700,000 in 1991, with 66 per cent of new businesses created over the last decade founded by women, according to a media report.

New auto dealership Code preempts Franchising Code changes The release of draft regulations for new vehicle dealerships will create an industryspecific schedule, or sub-code, to be added to the Franchising Code of Conduct that sets a precedent for other industry codes to be added. The draft New Vehicle Dealership Agreements Regulation 2019 proposes that car manufacturers must provide at least 12 months notice of their intention to renew or not renew a dealership agreement (compared to a current requirement in the Franchising Code for six months notice) and that reasons for non-renewal must be given. The draft regulations also require manufacturers to provide more specific disclosure information in regards to any capital expenditure to be undertaken by a dealership, with the capital expenditure requirement itself possibly being limited by the Code.

Holden dealers prepare to sue GM for closures

US employment agency Express Employment Professionals has purchased Australian human resources company Frontline Recruitment Group, according to a media report.

The draft regulations were released following consultation with industry stakeholders in early February, and consideration of issues put to the 2018 inquiry into the Franchising Code of Conduct. Consultation on the draft regulations closes on March 13.

Holden’s national network of 185 dealers are reportedly threatening to sue US-based

Frontline currently operates as a fullyfranchised entity with three locations in

www.franchiseadvice.com.au

Business Franchise Australia and New Zealand 55

Adverts

Stationery

Logos

Jejak Graphics is a freelance graphic design business based in Melbourne, Australia working with clients worldwide. With over 20 years experience in the design and print industry specialising in magazine layout and advert design as well as offering a number of other graphic design services and print solutions including: t "EWFSU EFTJHO t $PSQPSBUF TUBUJPOFSZ t #SPDIVSFT BOE nZFST t 1PTUFS BOE CBOOFS EFTJHO t &EVDBUJPOBM NBOVBMT t 4QPSUT QSPHSBNT t .POUIMZ OFXTMFUUFST t 1SPEVDU MBCFMT BOE QBDLBHJOH Artwork is tailored to your brand and focused on your message and target audience. No job is too big or small. $POUBDU NF UPEBZ UP EJTDVTT IPX +FKBL (SBQIJDT DBO NBLF ZPVS DPNQBOZ PS organisation leave ‘a lasting impression’.

Posters

Manuals

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a lasting impression

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pr o f ess i o na l s er v i c es l i st i n gs

Fashion Biz Australia Ltd, 16 - 20 Salta Drive, Altona North , VIC, 3025 P +61 3 9368 7899 E dougj@fashbiz.com.au W www.bizcollection.com.au Fashion Biz New Zealand Limited, 11 Hautu Drive, Wiri, Auckland, 2104 P +64 9 279 6120 E greg@fashionbiz.co.nz W www.bizcollection.co.nz

PO Box 5039, Wheelers Hill, VIC, 3150 P 03 9533 0029 Contact Corina Vucic E hello@fcbs.com.au https://www.fcbs.com.au/ FIX the gaps in your franchise offering

Biz Collection is a design led manufacturer and wholesaler of versatile and high-quality uniforms, team wear and promotional ‘branding ready’ apparel. Their unbeatable range of work wear is always in stock and will assist your team to look good while getting the job done, no matter what the job entails. The modern uniform is an extension of your brand and culture, it speaks to professionalism and is key to cost effectively maintaining a consistent image for your employees, while differentiating your business from the competition. Biz Collection was established in 1989 and has been the heritage brand for the Fashion Biz stable for over 30 years. During this time, they have cemented their reputation for reliability and customer service excellence with a broad, high-quality product range. The Biz Collection range is sold via a network of distributors across Australia and New Zealand. They pride themselves on the service provided to this distributor network underpinned by the strong relationships built over 30 years.

There are often gaps in a franchising offering – whether that’s because the franchise has just started, the franchise is deliberately being kept small and manageable, or because a decision has been made to keep the overheads of the Corporate Office low. Whatever the reason, those gaps in the offering can be critical to not only the success but also the legal compliance of your franchise. That’s where FC can help. We can provide you with as much (or as little) support as you need. We cover all areas of franchising from strategic business advice and modelling to audits, manuals and policies to ensure you are compliant. We can do all your marketing – from graphic design to website design, social media lead generation and full advertising campaigns. We can run your events, handle your PR, do your recruiting, facilitate your training and even set up and run your Franchise Advisory Council. We have a team of highly skilled, innovative people with decades of expertise in all area of franchising. Contact us to see how we can help build your business by providing a richer offering for your franchisees.

Level 27 Governor Macquarie Tower, 9 Farrer Place, Sydney, NSW 2000 Level 6, 64 Marine Parade (PO Box 10857) Southport Qld 4215 P 07 5591 2522 F 07 5591 2511 Contact Sam Rees E sr@ippartnership.com.au www.ippartnership.com.au A specialist Franchising and Intellectual Property legal firm, providing advice for Franchisors from conception to recruitment and ongoing management. The firm takes great pride in its long term relationships with Franchisors and providing clients with expert, tailored and cost-effective advice. Expert advice and assistance is also provided to Franchisees buying & selling businesses as well as in relation to disputes.

P 1300 858 818 Contact Jessica Gadiel E systems@safetynavigator.com.au www.safetynavigator.com.au

Safety Navigator is a cloud-based health and safety platform used by over 10,000 Australian and New Zealand businesses. Our focus is on making health and safety compliance easy for business to allow them to reduce the risk of a workplace incident occurring. We specialize in servicing the Franchise industry.

Business Franchise Australia and New Zealand 57

f r an c h i s e l i st i n gs

FRANCHISE

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

HEALTH AND FITNESS

800+ worldwide, 19 in Australia

Fitness Australia

30,000 + GST

$150,000 $250,000

LAUNDRY SERVICES

100+

20%-30% Deposit

$100,000 financed over 5 years

ELECTRICAL TEST AND TAG

FCA

$35,000

$57,000 + GST + Vehicle

Largest Retail Bakery Franchise

Over 600 bakeries across New Zealand, Australia, Canada and USA

Retail Association, Franchising Council of Australia

Existing Site Bakery Purchase $50,000 - $1,000,000 +gst Training $8,000 +gst New Site Bakery Purchase $500,000 $550,000 +gst

Training $8,000 + gst

BATHROOMS

FCA & HIA

$45,000 plus vehicle Investment required

BATTERY RETAILER

110

FCA/ARA

Initial Fee $55,000 (Excl GST)

$250,000 (Excl GST) Incl the initial franchise fee

FLOORING AND WINDOW FURNISHINGS RETAILER

130

NRA ATFA

$25,000

$80,000

MOBILE DOG WASH

FCA

$20,000

$30,000

DECK AND TIMBER RESTORATION

FCA & AIG (Australian Industry Group)

$30,000 + GST

$65,000 + GST (incl Franchise Fee) + vehicle

HYGIENE PRODUCTS & SERVICES

33 in AUS, 18 in NZ

FCA

None

$10,000 $300,000

AUTHENTIC ITALIAN FAMILY FOOD FRANCHISE

FCA

$50,000 + GST

$500,000 $700,000

FREIGHT AND LOGISTICS

Aust 50 Intl 200+

$64,950

MOBILE POOL SHOP & POOL SERVICE

100+

FCA

$69,000

$69,000 + Vehicle

HAIRDRESSING

210+ across Australia, NZ & UK

FCA

$18,000$35,000

$80,000-$240,000

36 garema Circuit, Kingsgrove NSW 2208 Phone: 02 9565 4070 Fax: 02 9565 4080 Email: info@magnetite.com.au Website: www.magnetite.com.au

WINDOW INSULATION

6 Franchises & 12 Dealers

AWA, HIA, WFA ANZ

$20,000$50,000

$20,000

NURSE NEXT DOOR

IN-HOME AGED CARE AND DISABILITY SUPPORT

FCA

$70,0000

$150,000

9ROUND – 30 MINUTE KICKBOXING FITNESS 1/238 Old Cleveland Road, Coorparoo, Queensland, 4151 Ph: +64 27 672 2312 Email: ppowerman@liftbrands.com Website: www.9round.com.au/own-a-franchise/

ANDREW BARTON 67 Colebard Street, Acacia Ridge, Qld 4110 Phone: 1800 304 030 Email: mls@andrewbarton.com.au Website: www.andrewbarton.com.au

APPLIANCE TAGGING SERVICES 80 Patterson Road, Bentleigh VIC 3204 Ph: 1300 287 669 Fax: 03 9557 4854 Email: steve@ats.com.au Website: www.appliancetaggingservices.com.au

BAKERS DELIGHT 36 Enfield Street, Mt Eden, Auckland 1024 NZ Phone: 0800 225 388 Fax: 0011 61 3 9811 6100 Email: franchise.recruitment@bakersdelight.com.au Website: www.bakersdelight.com.au/franchise/

BATHROOMWERX 3 Harrow Street Preston VIC 3072 Contact: George Yammouni Phone: 1800 644 171 Fax: 1300 765 266 Email: franchise@bathroomWerx.com Website: www.bathroomWerxfranchise.com

BATTERY WORLD Level 3, 203 Wharf Street, Spring Hill QLD 4000 Ph: 1300 793 209 Email: franchise@batteryworld.com.au Website: www.batteryworld.com.au/Franchise-Opportunities

CARPET CALL AND SOLOMONS FLOORING 24 Jutland St, Loganlea, QLD 4131 Ph: (07) 3489 1361 Mobile: 0402 791 187 Email: jack.mcclane@floorstores.com.au Website: www.carpetcall.com.au/about-us/franchises

CITY FARMERS DOGWASH Unit 6 / 372 Eastern Valley Way, Chatswood NSW 2067 Ph: 0402 902620 Email: scott.mcintosh@cityfarmers.com.au Website: www.cityfarmers.com.au/dogwash

DECKSEAL PO Box 4093, Burwood East VIC 3151 Ph: 1800 332 525 Email: admin@deckseal.com.au Website: www.deckseal.com.au

ECOMIST 25 Hargraves Place Wetherill Park NSW 2164 Ph: 1800 243 500 Email: info@ecomist.com.au Website: www.ecomist.com.au

FASTA PASTA PTY LTD Level 1, 137 The Parade, Norwood SA 5067 Ph: 08 8304 8600 Fax: 08 8332 8389 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au

INXPRESS AUSTRALIA PTY LTD 3/14 Burke Crescent North Lakes QLD 4509 Ph: 1300 097 857 Email: sales.au@inxpress.com Website: www.inxpress.com.au

JIM’S POOL CARE 48 Edinburgh Road, Mooroolbark VIC 3138 Ph: 131 546 Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au

JUST CUTS Level 1, 4-6 Kingsway, Cronulla NSW 2230 Ph: (AUS) 1800 334 498 (NZ) 0800 100 114 Email: bdm@justcuts.com Website: www.justcuts.com

MAGNETITE WINDOWS

10 Oxley Road Hawthorn VIC 3122 Ph: 1300 010 247 Email: matt.fitton@nursenextdoor.com.au Website: www.nursenextdoorfranchise.com.au

58 Business Franchise Australia and New Zealand

FRANCHISE

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

Leading Parcel & Freight Reseller

106

$75,000 ex GST

From $100k

24 HOUR GYM

FCA

Site Specific

$350,000 to $500,000

HYDRAULIC SERVICE AND MOBILE CONNECTOR SPECIALISTS

120

$15,000

VARIOUS OPTIONS

HEALTH & FITNESS

21 Locations Australia wide

Fitness Australia

$62k

$500k

MOBILE TOOLS AND EQUIPMENT FRANCHISE

175+

FCA / FANZ

Start-up cost from $50,000

PRINT, DESIGN, WEBSITES

150+

AUS & NZ FCA, FCNZ & Print Industries Association of Australia

$35,000 AUD

From $50,000 AUD

FOOD - QUICK SERVICE RESTAURANT (QSR)

1354* (AU) 263* (NZ), 41,526* in 108 countries *as of 5 Sept 2019

AUD15,000 + GST (Australia), USD12,500 + GST (New Zealand)

Site dependent

ENERGY EFFICIENT PRODUCTS

81 in 9 countries

FCA

$48,000 + GST

$85,000 Incl. Franchise fee, sign written, equipped van. + vehicle lease

LOTTERIES

Approx. 4000

Varies dependent State/Territory

FCA, BFA

$40,000

$150K - $400K depending on size & concept

AWA

$40,000

Varies depending if vehicle needed

PACK & SEND Unit 3C, Mfive Business Park, 1 Moorebank Ave Moorebank NSW 2170 Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

PLUS FITNESS PO Box 76, Camden NSW 2570 Ph: 02 4648 2099 Email:franchising@plusfitness.com.au Website: www.plusfitness.com.au

RYCO 24•7 19 Whitehall Street, Footscray VIC 3011 Ph: 03 9680 8000 Fax: 03 9680 8001 Email: sales@ryco247.com Website: www.ryco.com.au

SNAP FITNESS 1/238 Old Cleveland Road, Coorparoo, Queensland, 4151 Ph: 0435 841 811 Email: gcondello@liftbrands.com website: snapfitness.com.au

SNAP-ON TOOLS PO Box 6077, Seven Hills NSW 2148 Ph: Aus: 1800 762 766 NZ: 0800 762 766 Email: sota.franchise@snapon.com Website: www.snapontools.com.au

SNAP PRINT & DESIGN Ground Floor, Building G, 12-24 Talavera Road, North Ryde NSW 2113 Ph: 1300 810 233 Email: franchiseenquiries@snap.com.au Website: www.snap.com.au

SUBWAY SYSTEMS AUSTRALIA PTY LTD Level 1, 42 Amelia Street, Fortitude Valley QLD 4006 Ph: 1800 630 355 Email: australia_development@subway.com Website: www.subway.com.au

SUPERGREEN SOLUTIONS FRANCHISING 161 Ingham RD, West End, QLD, 4810 Ph: 07 4772 7655 Email: franchise@supergreensolutions.com.au Website: www.supergreensolutions.com.au

THE LOTT 87 Ipswich Road, Wooloongabba QLD 4012 VIC, TAS & NT – Tatts, Tatts NT – 07 3877 1095 NSW & ACT – NSW Lotteries – 07 3877 1118 QLD – Golden Casket – 07 3877 1117 SA – SA Lotteries – 07 3877 1096 Email: franchiseenquiries@thelott.com Website: www.thelott.com/franchisee

THEOBROMA, CHOCOLATE LOUNGES, PAVILIONS, BARS 3A Kia Crt, Preston VIC 3072 Ph: 03 9480 1030 or +61 431 727 004 Email: franchising@theobroma.com.au Website: www.theobroma.com.au

THERMAWOOD RETRO-FIT DOUBLE GLAZING PO Box 1007, South Melbourne VIC 3205 Ph: 04 555 55 330 Email: info@thermawood.com.au Website: www.thermawood.com.au

CHOCOLATE LOUNGES, 11 worldwide PAVILIONS, BARS

RETRO-FIT DOUBLE GLAZING

6 AUS, 42 NZ

A-Z Listings are a great way to promote your business For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to: www.businessfranchiseaustralia.com.au

Business Franchise Australia and New Zealand 59

F R A N CHISE a—z d i r ecto ry

9Round – 30 Minute Kickboxing Fitness ™

A specialised fitness centre that brings boxing, kickboxing and functional training to the masses in a convenient, affordable, 30 minute full body circuit format! Workouts involve aerobic, anaerobic, and resistance training, getting you results, fast!

business model simple and the cost of entry low. With a proven business model, a network of dedicated support staff, and other franchise owners, 9Round owners always have somewhere to turn for support and guidance. Contact Paige Powerman to request a prospectus and learn more about opportunities to own a 9Round.

The 9Round Fitness Franchise is breaking the mold in the fitness industry, dedicated to keeping the

+64 27 672 2312 ppowerman@liftbrands.com 9round.com.au/own-a-franchise/

Andrew Barton

additional profits become even more attractive.

Andrew Barton Laundry Systems was established over 60 years ago to service the Queensland laundry market. The business was built around sole distributors of the world-famous Speed Queen brand of commercial laundry products.

The Laundry industry is going through its very own digital revolution, and Andrew Barton is officially launching its unique Managed Laundromat Service (MLS). The Managed Laundromat Service has been designed to take advantage of the latest digital technology, including their own cashless payment system and remote security monitoring, which has opened up the laundromat market to investors who want a truly hands-off approach.

Andrew Barton laundromats are an excellent long term investment primarily because the Speed Queen machines last for so long. An investor can expect day after day of reliable running for 15 years or more without the need for significant reinvestment, so once the initial set up costs have been recouped the

APPLIANCE TAGGING SERVICES Looking for a franchise with on-going repeat business, large territories and access to an existing client base to get you started? With over 12 years’ experience, ATS are Australiawide specialists in Electrical Testing and Tagging in accordance with AS/NZS 3760:2010. Providing expert technical, admin, business and sales support, access to our National client base and comprehensive on and off-site training, ATS are committed to helping its franchisees grow profitable and successful businesses.

bakers delight With almost 40 years of experience in the franchise sector, Bakers Delight has become one of the nation’s most recognisable brands but, did you know most of the network’s over 600 outlets are operated by franchisees who entered the business with no prior knowledge? A 16-week competency-based training program, both in-store and online forms the foundation of the onboarding process. Additionally, franchisees receive strategic marketing support, with workshops, offered an on an ongoing basis.

BATHROOM WERX With over 33 years’ experience in the Business, we can train you to make BIG money in bathrooms! No trade skills required! Established in 1986, Bathroom Werx specialises in quick and affordable bathroom makeovers saving our Clients thousands of dollars – commercial and domestic Learn how to Breathe New Life into any bathroom – without the hassle and expense of renovating.

60 Business Franchise Australia and New Zealand

Please contact us at mls@andrewbarton.com.au or call us on 1800 304 030

No prior electrical experience is required, just a passion for safety and a commitment to growing your business. With low entry fees, minimal franchisee administration, and average returns between $1,000 and $3,000 per week an ATS franchise may be just the opportunity for you. ATS were named FCA Emerging Franchisor of the Year 2011 and the FCA National Franchisee of the Year 2013 (less than 2 staff). For further information please contact Steve Wren, National Sales Manager on 1300 287 669, email steve@ats.com.au or visit www.appliancetaggingservices.com.au

Purchasing a franchise business involves a lot of trust so we approach the entire process like a partnership and make information on just about every aspect of the business freely available to you. If you have the passion and drive to be the local face of a bigger brand. Take the first step and contact our team to learn about any local business opportunities available within your area. Email: franchise.recruitment@bakersdelight.com.au Website: www.bakersdelight.com.au/franchise

The work is done in DAYS not weeks and the results are incredible. Our Clients include Hotels, Govt. Housing, Real Estate Groups, Property Managers and Home Owners. We manufacture our own unique Werx Enamel specifically formulated for bathrooms and CSIRO tested. Call NOW for more information on: 1800 644 171 Or email: franchise@bathrommWERX.com www.bathroomWERXfranchise.com

Battery World Over the past 20 years Battery World has expanded to be the largest and most comprehensive Australian battery retail franchise. The Battery World franchise network is a fast growing, sustainable, reputable franchise that continues to dominate the specialist battery market. With over 111 stores Australia wide and with more set to open, it’s never been a better time to

business franchise australia and new zealand A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

start your own business backed by a nationally established franchise network. Our Batteryologists are everyday people who have a passion for their work and for helping their customers. To find out more on becoming a Batteryologist and becoming your own boss contact us today! Call us on 1300 793 209 or visit: www.batteryworld.com.au/Franchise-Opportunities

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

city farmers dogwash

looking for Franchisees with big smiles and big hearts to come on board and enjoy the ride.

Beginning more than 20 years ago as a small enterprise, City Farmers Dogwash is now part of Greencross Ltd (City Farmers, Petbarn & Greencross Vets).

• No experience necessary

Greencross Ltd comprises 220+specialty large format pet Stores (City Farmers & Petbarn) throughout Australia, a mobile network of over 20 City Farmers Dogwash vans as well as 150+ Veterinary clinics and an online store.

• Strong brand recognition

Our Franchisees love what they do and are so passionate about the part they play in a dogs’ health and wellbeing. But with more than 3.7 million pet dogs in Australia, we’ve got plenty of work to do and are always

DeckSeal DeckSeal lead the way in deck and timber restoration and maintenance services, specializing in the treatment of new and existing timber decks, structures and features. We are a unique business, delivering in an extremely underserviced market space. DeckSeal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. Full training and ongoing support are provided with operational manuals. Specialists in all aspects or timber restoration, preservation and outdoor maintenance, we undertake a wide range of projects including: decking, timber cladding, fences, screens and garage doors to name a few. We also clean and seal concrete and paving.

ECOMIST AUSTRALIA Established in 1994, Ecomist Australia is a leading provider of premium quality hygiene products and services, specialising in Odour Control and Insect Control. Our core product is an innovative programmable aerosol dispensing system that won an award for the Best New Product from The Aerosol Association of Australia and New Zealand. Our aerosol products are manufactured in New Zealand and we offer a natural insect killer and over 30 fragrance options with French perfume.

AUSTRALIA AND NEW ZEALAND

• Full training & support • Exclusive Marketing Zone • All-inclusive start-up package • Work outdoors & be your own boss For more information call Scott McIntosh on 0402 902 620 or visit www.cityfarmers.com.au/dogwash.

A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country. With a continual flow of enquiries and an overwhelming demand for our services, we just cannot keep up. DeckSeal currently has territories available in the Western, Northern, South Eastern, Bayside, Geelong/Bellarine Peninsula and Mornington Peninsula regions of Victoria and now also has franchise’s available in Queensland. Our territories are large and are all in huge demand for our services. Our current franchisees are enjoying the benefits of the DeckSeal model and are booking at least 6 weeks in advance. If you want to be your own boss and have the support of a franchise system, love working outdoors and want a better work/life balance then a DeckSeal franchise is not to be missed. Contact Danielle on 1800 332 525 or email admin@deckseal.com.au

Our ultimate aim is to enhance the environments of our customers through our high quality products and excellent after-sales service. Over the last 23 years we have developed a secure and proven franchising business model. Each Ecomist franchise has its own exclusive territory based on post codes and purchase price is generally 2x the net income of the existing business. If you are interested in finding out more, please contact Gary Vandoros on 1800 243 500, email info@ecomist.com.au or visit www.ecomist.com.au

Business Franchise Australia and New Zealand 61

F R A N CHISE a—z d i r ecto ry

FASTA PASTA With our authentic Italian background and a 35 year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-evolving menu, with healthy options and a commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year’ in 2018. Loved for our affordable, fresh, family meals in relaxed, fully licensed surroundings, this is a

floor stores franchising carpet call and solomons flooring

Carpet Call and Solomons Flooring group has been a part of Australian flooring for decades. Solomons started in 1890 and Carpet Call opened in Brisbane in 1975. We have over 120 stores nationally. With over 70 franchised stores across Australia, we have fantastic opportunities for growth throughout QLD, VIC and NSW, as well as small pockets of areas in the other states.

InXpress Do you want to join one of Australia’s fastest-growing franchise businesses? As an InXpress franchisee you have the rare opportunity to capitalise on one of Australia’s fastest growing industry sectors: freight and logistics! Utilising global super brands like DHL,TNT, TOLL and Startrack, InXpress Franchisees consult small/medium business on their freight and logistics ensuring they receive world-class service and extra mile customer service. InXpress is not your average franchise. Benefits: • Low entry costs • Low risk • No inventory and no warehousing,

JIM’S POOL CARE MOBILE POOL SHOPS Join our team and Australia’s largest franchise system to build a business that suits your goals and lifestyle. Owning a Jim’s mobile pool shop means you can earn money from multiple streams. You charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can work and gives you

business franchise australia and new zealand AUSTRALIA AND NEW ZEALAND

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

62 Business Franchise Australia and New Zealand

great opportunity to be part of our award winning national organisation. Extensive initial training and ongoing support is provided. New franchisees undergo 12 weeks of training in one of our company restaurants covering areas such as, front of house, kitchen (all areas), necessary bookwork, PPS, and Management skills. For more information on joining a successful franchise call 08 8304 8600 email franchise@fastapasta.com.au, or visit our website www.fastapasta.com.au

The beauty of our model is that it works well as a stand-alone flooring business, but it also can be bolted onto an existing business, like tile shops and window retailers. In as little as 40m2, existing retailers can add one of our stores into their existing business. The great benefit of this is low set up costs as well as little to no increase in overheads like wages, etc. Interested? Contact Jack McClane, National Franchise Manager on 0402791187 to see if this sounds right for you.

• No vans or trucks • High passive income What It takes to succeed: • High energy individuals who enjoy a fast paced environment • A passion to build a successful business • No previous experience in freight & logistics is required Locations currently available: • Newcastle,NSW • Perth.WA • Adelaide,SA • Brisbane,QLD

• Wolloongong.NSW • Melbourne.VIC • Sydney,NSW • Hobart,TAS • Geelong,VIC For more information, visit http://inxpressfranchises.com/ Contact our franchise development team on 1300 097 857 or sales.au@inxpress.com.

scope to grow the business to a level that suits you. Another great bonus is our FLAT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. If you are ready for a change then you need to put us on your list. We have selected opportunities around Australia so give us a call and come for a ride along. For more information ph: 131546 or visit www.jimspoolcare.com.au

JUST CUTS™

income stream in each salon.

Just Cuts has over 29 years’ experience across Australia and New Zealand. Now the largest hairdresser in the Southern Hemisphere.

recent study conducted by the Franchise A Relationships Institute, franchisee satisfaction with the Just Cuts™ System was rated higher than any other franchise group in the benchmark.

Embracing business management and training Technology allows owners to remain on the pulse of the business remotely, and hence over 53% of Just Cuts owners are multi salon operators. The dedicated Academy Team provide Operations and Marketing support and the Justice Product range is providing our owners with secondary

MAGNETITE WINDOWS Do you have a trade license or are you hands-on? Do you want to become your own boss? Your WINDOW of opportunity is now. As noise and energy efficiency are prominent issues plaguing home owners, now is the perfect time to become part of an expert team who solve these issues every day. Magnetite specialises in double glazing existing windows, as the core offering in a product range that includes seals, tint and other complementary window treatments. Our

Nurse Next Door Home Care Services With a core purpose of Making Lives Better™, Nurse Next Door provides in-home aged care and disability support services built on our philosophy of Happier Ageing® focusing on possibility rather than disability. Award winning systems, world class processes and operational excellence have enabled Nurse Next Door to become one of the fastest growing home care franchises in North America. Under the leadership of Melbourne based Master Franchisors Matt Fitton and Amber Biesse, Nurse Next

pack and send PACK & SEND is equipped with the technology, systems and resources to handle the movement of parcels, freight and packages for clients located anywhere worldwide. We service the Freight, Logistics and eCommerce Fulfilment Markets.

plus fitness Plus Fitness is an award winning Australian company that has been trading in the Australian Fitness industry since 1996. Since launching its 24/7 gym franchise model in 2011, Plus Fitness has sold over 300 franchises with gyms located in Australia, New Zealand and Asia. A Plus Fitness franchise is a true turn key solution that provides everything you need to get your Plus Fitness up and running including gym equipment, aesthetic fit-out, signage, access control systems

Style your work and life your way with Just Cuts. Contact: Zenardia Anderberg 0488 600 036 or 1800 334 498 Email: bdm@justcuts.com Website: justcuts.com/franchising LinkedIn: Just Cuts™ Franchising

solutions provide all the benefits of double glazing without the hassle of replacement windows. At Magnetite, we aim to exceed our customer’s expectation of comfort. We believe this starts with the first contact and continues through an assessment, installation and after sales service. Join the team that has: • 18+ years technical and practical experience • #1 place in a niche market, with a unique product range • Comprehensive, hands-on training, with ongoing business and technical support • Average franchisee tenure now over 15 years. To learn more, visit www.magnetite.com.au

Door has quickly penetrated the Australian home care market. The ‘Bold Pink’ brand is disruptive (check out the pink cars!) reflecting our unique approach to home care. With no requirement for a medical or healthcare background, we’re looking for people to partner with who have a tender touch and the tenacity of a bulldog. Take the first step to building a home care franchise business with heart. Contact Matt Fitton 1300 010247 matt.fitton@nursenextdoor.com.au

With our ‘No Limits’ business model we can send & receive anything, anywhere. We save customers Time, Trouble & Money. Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

and much more. This low staff model also provides exclusive territories and extensive franchisee training and support with an unfaltering commitment to see its Franchisees succeed. With finance options available, the model operates in 350sqm to 650sqm premises and offers consumers 24 hour access to all Plus Fitness gyms from only $13.95 per week. With no lock in contracts, modern equipment and a great range of classes, Plus Fitness provides consumers exactly what they are looking for from a gym membership.

Business Franchise Australia and New Zealand 63

F R A N CHISE a—z d i r ecto ry

Ryco 24•7 RYCO Hydraulics is one of the largest hydraulic hose and fittings manufacturers in Australasia. The RYCO Trade Mark has been established in the industrial market for over sixty years and is a trusted name for quality products and service. RYCO 24•7 is a member of the Franchising Code Council Limited, which administers the Franchising Code of Practice. The RYCO 24•7 Mobile Connector Specialists franchises was established over twenty years ago

Snap-On Tools Snap-on Tools Australia & New Zealand is a mobile franchise operation putting high quality tools and equipment in the hands of mechanics, engineers, and other professional tool users across the country.

and is a successful channel to market for the RYCO group. Target markets for RYCO 24•7 “product and services” being emergency breakdown and installation of hose and fittings to a large range of industries. Training is provided and conducted at RYCO’s design centre in Melbourne, or at the RYCO 24•7 Mobile Connector Specialists designated Service Centre. RYCO’s training packages meet a Nationally Recognised Standard and cover all aspects of the identification of hydraulic hose and fittings.

technicians, with an established network of franchise operations across the globe. After 35 years in the Australian market, Snapon continues to perform, providing robust financial results for its network of over 175 franchisees.

Snap-on Tools is a subsidary of Snap-on Incorporated, a leading global innovator, manufacturer of tools, diagnostics and equipment solutions for professional

Extensive training and ongoing support is provided - no previous mechanical experience required. Snap-on offers an exclusive finance package to assist new franchisees.

snap fitness

and 1.5 million members and counting! With 24/7 member access, daily high intensity workouts, and heart rate training technology, Snap Fitness is changing the face of fitness worldwide. Our proven method for success features a turnkey operation with financial support, a flexible club footprint to fit your needs, and more.

Turn your passion into an innovative investment. Snap Fitness is the premier fitness brand that offers success in a variety of markets across the globe. With Snap Fitness you have the opportunity to partner with a global fitness franchise that knows no boundaries. The results driven culture of our fitness centres offers a fitness experience unlike any other across 26 countries, with over 2500 clubs worldwide,

SNAP PRINT & DESIGN Passion is the backbone to any successful business. At SNAP, our passions are print and building businesses. As part of our network, you’ll be supported by a team with the expertise and passion to see your business reach its full potential. Boasting a 120 year history in the print industry and with 40 years in franchising, SNAP is 100% Australian owned and operated. We have over 140 Snap Centres locally and we’re internationally

Subway Systems Australia Pty Ltd Subway® offers a fresh alternative to traditional fast food. Guests can choose from 37 million combinations of premium-quality meats, cheeses, fresh vegetables, and cookies & bread baked daily.

64 Business Franchise Australia and New Zealand

If changing lives and transforming communities is your passion, Snap Fitness is an investment that fits. For more information visit: www.snapfitness.com.au

franchised in Ireland and New Zealand. SNAP is one of the most recognised brands in Australia with a reputation for fast, personalised service and high quality print & design solutions. SNAP caters to all business print needs, from marketing materials and business stationary through to signage. If you want to learn more about becoming part of our Multi Award Winning Australian Franchise network, we’d love to hear from you! Phone: 1300 810 233 Email: franchiseenquiries@snap.com.au snap.com.au

With more than 1,350 locations across the country, Subway® is Australia’s largest restaurant chain*, serves nutritious and delicious subs, salads and wraps along with its iconic cookie range. For franchise inquiries, please contact Michelle Milne at 1800 630 355 or australia_development@subway.com. *based on number of restaurants.

SuperGreen Franchising for SuperGreen Direct

needed. i.e. Home shows, Display Homes, Builders, Eco- Fiesta’s, Commercial and residential clients.

SuperGreen Solutions have been globally trusted energy efficient products specialist for over 20 years’ with over 81 locations in 9 countries. SuperGreen recently released a mobile version of the bricks and mortar model in the form of SuperGreen ‘Direct’. Which is simply a mobile One stop - Energy Efficient products showroom.

Our Franchisees Demonstrate & Display, Print the Quote, Sign the deal, Email the invoice and take the deposit from within a fully connected SuperGreen Mobile office. At the same time, these franchisees enjoy the freedom of working when they want, without the need for costly premises and leases.

SuperGreen Direct Franchisees enjoy the ability of going directly to where the business is, when

the lott Join us at the Lott – Australia’s official lotteries! The Lott offers Australia’s official lottery games which Australians trust and love! We are one of Australia’s largest franchise networks with almost 4,000 franchisees operating across all of Australia, except WA. Our franchise system complements a range of businesses including convenience stores, convenience supermarkets, convenience fuel outlets, pharmacies, tobacconists, newsagencies, hotels and clubs (SA), and more!

Theobroma, Chocolate Lounges, Pavilions, Bars The earliest record of chocolate was over two thousand years ago in the central American rainforest where the tropics is the ideal climate for the cultivation of the plant from which chocolate is derived, the Cacao Tree, Latin name “Theobroma Cacao” or “Food of the Gods”. The concept was developed in response to the spiraling demand of high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue.

To secure your area, Call Sean on 07 4772 7655 or 0481167423 or Email franchise@supergreensolutions.com.au

Incorporating the Lott in your outlet could be more attainable than you think. If you would like to find out more information, contact us on the contact details below! The Lott Thelott.com/franchisee Email: franchiseenquiries@thelott.com Phone: VIC, TAS & NT – Tatts, Tatts NT – 07 3877 1095 NSW & ACT - NSW Lotteries – 07 3877 1118 QLD - Golden Casket – 07 3877 1117 SA - SA Lotteries – 07 3877 1096

Our franchise offers: • Innovative and unique concept that includes all of life’s pleasures- chocolate, coffee, food, alcohol and retail. • Highest quality chocolate products. • Full training provided. • Professional support team with a range of skills to assist you. With new stores opening in countries across the globe, be part of something special. Contact Ben on +61 431 727 004 E: ben@theobroma.com.au www.theobroma.com.au

Thermawood

Become part of the success story with:

Thermawood Retro-Fit Double Glazing System is designed to retro-fit double glazing into existing wooden windows. Proven systems and processes with the Thermawood Patented drainage system.

• Full Training and ongoing support • Strong industry Growth • Full Advertising & Marketing • Patented product new to the Australian Building industry. We are looking for passionate self-motivated people to join the Thermawood team.

Retro-Fitting fitting double glazing into existing wooden windows allows the home owner to retain the character of their windows, be more energy efficient, reduce energy costs and reduce noise.

Please contact Thermawood Retro-Fit Double Glazing for more information.

Along with installing double glazing Thermawood installers also fit draft/sound seals to all types of windows including double hung windows, casement windows and doors.

Info@thermawood.com.au www.thermawood.com.au 0455 555 330

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We support you to be well prepared to run and manage your own successful business. Since 1980 Bakers Delight has been helping aspiring small business owners like you to set up a successful and rewarding career. Join Australia’s largest bakery franchise and draw on nearly 40 years’ experience. Our team will provide you with all the training you need to: • • • •

Assist with financial planning and driving profitability Manage day to day bvusiness operations Bake the highest quality fresh bread Train, grow and develop your baking team and implement local community marketing strategies

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SPEAK TO US ABOUT FRANCHISE OPPORTUNITIES WEB: bakersdelight.com.au/franchise PHONE: 0800225388

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