BUSINESS FRANCHISE Australia and New Zealand Sept/Oct 2020 by CGB Publishing

VOL 14 ISSUE 06 Sept/oct 2020

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b us i n ess f r an c h i s e m ag az i n e aust r a l i a an d n e w z e a l an d

AUSTR ALIA and NEW ZEAL AND

VOLUME 14 ISSUE 6, sep/oct 2020 president:

Comments

From the publisher & editor

Colin Bradbury. colin@cgbpublishing.com publisher:

“Today is not just another day. It’s a

Vikki Bradbury.

new opportunity, another chance, a

vikki@cgbpublishing.com

new beginning. Embrace it.” – Anonymous

EDITOR: Hayley Drew. editor@cgbpublishing.com.au SALES & marketing manager: advertising@cgbpublishing.com.au PRODUCTION: production@cgbpublishing.com.au ACCOUNTS: accounts@cgbpublishing.com.au GRAPHIC DESIGN: Jejak Graphics - Michelle Quinn jejak@bigpond.com COVER IMAGE: home caring TO SUBSCRIBE: www.businessfranchiseaustralia.com.au or www.isubscribe.com.au CGB PUBLISHING PO BOX 968 MT ELIZA, VICTORIA 3930 TEL: (03) 9787 8077 FAX: (03) 9787 8499 Email: cgb@cgbpublishing.com.au www.businessfranchiseaustralia.com.au www.businessfranchisemagazine.co.nz

Vikki Bradbury

Hayley Drew

Welcome to our September/October edition of Business Franchise magazine Australia and New Zealand. This will be my last issue as Editor of the magazine for 2020, in some very exciting news for my family, I will be on maternity leave until June 2021. This issue we are delighted to feature Home Caring on our front cover; turn to page 12 to read about how this Australian home care business is dedicated to providing high quality, compassionate and trustworthy care and support services to their clients. With a growing majority of Australians wanting to live independently in their own homes and the pressure on the health care system during the COVID-19 crisis, it’s no surprise the demand for in-home care is skyrocketing. Many franchise businesses are doing it tough through the COVID-19 crisis, especially in Victoria where a state of emergency has been declared into September. The Franchise Council of Australia continues to be a helpful resource for franchisors and franchisees throughout these uncertain times, read more from CEO Mary Aldred, on how the FCA is supporting the franchising community on page 14. There’s no doubt we’re living in unprecedented times, but that also means new opportunities will emerge. For individuals with entrepreneurial goals, we think investing in a home service franchise makes sense, check out our special feature all about Home Services Franchises on page 31. As always, readers will find plenty of franchising news, expert advice articles from our professional contributors, profiles pieces, and our A-Z franchise listing directory with all of the best franchise opportunities available right now. The Franchising & Business Opportunities Expo will run from 13-14 November 2020 at ICC Sydney as planned. Business Franchise magazine readers can register to visit any Franchising & Business Opportunities Expo for half price, using promo code CGB when purchasing your ticket at www.franchisingexpo.com.au.

Enjoy the read! The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

Vikki Bradbury & Hayley Drew Business Franchise magazine

SUPPLIER FORUM

contents 12

september/october 2020

On the Cover 12

Cover Story: Home Caring Be Part of the Booming Aged and Disability Care Industry

Special Feature: Home Services Franchises

Expert Advice: E-Invoicing: A Better Way to do Business

In Every Issue

22 16 28

Whatâ&#x20AC;&#x2122;s New!

A Message from the CEO

of Australia

Special Feature: Home Services Franchises

Hot Topics: Behind the Headlines

Franchise Advisory Centre

Professional Services Listings

Franchise Listings

Franchise A-Z Directory

Announcements from the Industry

Mary Aldred, Franchise Council

Jason Gehrke,

also in this issue: 7-Eleven........................................................................... 69

Profiles

9 Round (Lift Brands).............................................. 69

Subway – The Subway Path to Success

Appliance Tagging Services. .............................. 69

Wollermann Franchise Developments – Surviving as a Franchise System in 2020 and Beyond

Snap-on Tools – The Advantage of a Strong Business Model and Brand During a Global Crisis

Aramex............................................................................. 69 Bakers Delight........................................................ 3, 70 Bathroom Werx. ................................................. 39, 79 City Farmers Dogwash. ..........................................70 Ecomist Australia........................................................70

Snapshot 54

FC Business Solutions................................... 19, 65 Fasta Pasta.....................................................................71

Andrew Barton – Laundromats Classed as an Essential Service

IP Partnership.............................................................. 65 Jim’s Pools Care. ........................................................71 Just Cuts..........................................................................71

Expert Advice

Little Big Sport. ............................................................71

How Life in the Clouds Paid Dividends for Earworx

E-Invoicing: A Better Way to do Business

3 Ways to Increase Your Revenue

The Minefield of Mind Health

Is a Franchise Better than an Independent Business in a Crisis?

Magnetite.........................................................................72

Brian Keen, Founder, Franchise Simply

National Franchise Insurance Brokers (NFIB)................................................................................ 59

Martin Mane, Assistant Commissioner, Australian Taxation Office

Nurse Next Door Australia....................................72 Pack & Send....................................................... IFC, 72

Suzzanne Laidlaw, Business Coach and Author, What’s Your Plan?

Pearl Home Care............................................... 45, 72

Corina Vucic, Director, FC Business Solutions

Plus Fitness....................................................................72 Ryco 24•7........................................................................73

Robin La Pere, Franchise Consultant, No Ordinary Businesses and Franchises

Safety Navigator................................................. 55, 65

Snap Fitness..................................................................73 Snap Print & Design..................................................73 SuperGreen Solutions............................................. 74 Theobroma..................................................................... 74 the Lott........................................................................ 4, 74 Thermawood................................................................. 74

what’snew! SMOOTH AS SILK DEAL – BTL AESTHETICS AUSTRALIA SIGN DEAL WITH SILK LASER CLINICS In a positive business news story, BTL Aesthetics and SILK Laser Clinics are excited to announce that they have formed an unprecedented partnership. This ground-breaking affiliation will see SILK Laser Clinics move into the body treatment arena with the launch of fifteen BTL Aesthetic EMSCULPT® devices into selected SILK Laser Clinics locations across Australia. Respected national brand SILK Laser Clinics take pride in making aesthetics accessible to all in a safe, trusted and relaxing environment. This new collaboration will establish SILK as a leader in non-invasive body treatments, which is the fastest-growing area of aesthetics. “The deal was in its initial stages pre COVID restrictions, and SILK Laser Clinics and BTL are excited to be moving forward with the rollout. Emsculpt devices are available in key clinics in SA, WA, NSW, QLD, NT and TAS. We are delighted to be providing a world-leading body treatment for our clients that want help to build muscle, burn fat and get into shape for summer. We will no doubt attract many new men and women into SILK that are interested in fitness, wellness and

core strength. It is an exciting and positive time for the business.” said Martin Perelman, Managing Director of SILK Laser Clinics. “SILK Laser Clinics is a major player in the Australian Aesthetics industry and BTL Aesthetics are excited to be part of this innovative brand’s strategic growth. Martin Perelman and the team at SILK share our passion for product and treatment technology, as well as integrity. SILK Laser Clinics and

7-ELEVEN SINGLETON NOW OPEN AND LOOKING TO RECRUIT 7-Eleven Singleton opened on Thursday 6 August with five new team members, many of whom are starting new careers in retail due to COVID-19. Former local, and existing 7-Eleven Corporate Store Manager, Hayley Kiker, is returning to her hometown to manage the new store.

We are hoping to recruit a few more team members to join us. We’re looking for people who have excellent attention to detail, great customer service skills, and are committed to delivering the highest standards in the store for our customers.”

“I’m looking forward to returning to the great community I grew up in, making some brand-new connections in the community, and bringing the brand I love with me,” Ms Kiker said.

The new store will provide a range of convenient products and services for Singleton locals. Shoppers will be able to grab their favourite products and fill up at any time as the store will operate 24 hours a day, 365 days a year.

Ms Kiker is excited to be working with a new team and helping them learn their new roles serving the Singleton community.

Growth in the 7-Eleven network has strong, with approximately 30 stores opening each year nationally.

“We have five new team members, many of whom are moving into convenience retail after having lost hours or jobs in other industries due to COVID-19 and four of our existing team members will be making the move up.

The My 7-Eleven App is available now to download from the App Store or Google Play. For more information on the My 7-Eleven App www.7eleven.com.au/fuel/ my-7-eleven.html

8 Business Franchise Australia and New Zealand

BTL Aesthetics have an exciting few months ahead with the planned Emsculpt rollout,” said Gareth Pepper, National Sales Director for BTL Aesthetics Australia and New Zealand. For more information on EMSCULPT®, at SILK Laser Clinics visit https://silklaser. com.au/emsculpt/ For more information on EMSCULPT® visit www.btlaesthetics.com

BEN & JERRY’S ANNOUNCES GIVE BACK CAMPAIGN As part of their mission to give back, the Ben & Jerry’s herd has announced an exclusive support package for new franchise partners in Australia and New Zealand. The significant changes in the business ownership process will open up the franchise opportunity to more people and give anyone looking to own and operate a small business a chance to be involved in a global network that’s backed by leading support and training systems and solidified by corporate heavyweight, Unilever. The Ben & Jerry’s franchise network has vowed to waive $20,000 from franchise fees for a limited time only; and has also been able to reduce their establishment and fit-out costs over the last 12 months making it easier than ever before to own a franchise! Bruce Lambert, Business Development Manager, Ben & Jerry’s ANZ said that sales had “Continued to out-perform expectations in the recovery from COVID-19 compared to last year’s figures” also adding, “we want our support to be felt right across the network and also be in a position to help future franchise partners get into small business.” Ben & Jerry’s is a brand that’s always been vocal on their values, ensuring that their three-part mission is evident right across their business. From their products and packaging, to their social campaigns and community involvement - the ice cream giants create linked prosperity for everyone that’s connected to their business, including suppliers, employees, farmers, franchisees, customers.

The $20,000 saving on franchise fees will be available for all new franchisees who sign up before 1 October 2020. Exclusive Scoop Shop locations are now available in Sydney, Adelaide, Melbourne, Brisbane and Queenstown - with prices ranging between $250,000 and $450,000. www.benandjerry.com.au/scoop-shops/franchise

VIVA LEISURE TO BECOME THIRD LARGEST GYM OPERATOR WITH $18M PLUS FITNESS ACQUISITION Australia’s gym sector is set for a transformation with Viva Leisure to acquire Australian Fitness Management and its 197 franchised Plus Fitness locations which will push Viva to become the third largest gym operator in the country. Across their 197 clubs, Plus Fitness has a combined membership of approximately 175,000 members with the clubs generating more than $100 million in annual revenues. Combined with Viva’s existing Club Lime brand of gyms, Viva will boast 280 owned and franchised clubs with more than 270,000 members to make it the third largest group by members. Australian Fitness Management was founded by John Fuller and Nigel Miller in 1996 with both men to join Viva as part of the acquisition. “We are excited to be acquiring such a successful and well-respected brand as Plus Fitness. John and Nigel have done an excellent job in growing the business to where it is today,” said Viva Leisure CEO, Harry Konstantino. “It has been an incredible journey for John and I with John opening the first Plus Fitness back in 1996. The decision to sell has of course not been an easy one however we believe Viva Leisure are the right operators for the task being an equally progressive and driven company and that they will serve our Franchisees well,” said Nigel Miller, founder of Plus Fitness.

Once all Plus Fitness locations are integrated into Viva Leisure, the company has plans to develop its model to target 500 clubs and 500,000 members in multiple countries. www.plusfitness.com.au/own-a-gym

Business Franchise Australia and New Zealand 9

what’snew! Franchise offers airline staff new flight path Australia’s leading professional hair care retailer is embarking on a new era of rapid expansion and has targeted former Qantas and Virgin employees in their five-year plan with a special deal. Price Attack Salons’ Network Development Manager Delena Farmer is on the hunt for potential franchisees with the company setting a 2025 expansion and customer service strategy at lifting store numbers from 65 to 120. “Our franchise owners come from all walks of life,” Ms Farmer said. “Price Attack is focused on customer service and delivering professional advice to our clients. Qantas and Virgin staff are highly skilled in this area and we see that there’s an opportunity for them to come on board and start a new career on the ground rather than in the air delivering amazing transformations for our loyal client base.” In the wake of mass redundancies in the airline sector, Price Attack Salons is waiving 75 per cent of the franchise fee for former Virgin or Qantas employees. Drawing on 30 years in the franchise sector, newly appointed CEO John Pascoe says anyone made redundant can have confidence in the franchise sector, as it continues to

be resilient and, if managed and supported correctly, has a strong model for being successful. “The franchisor focus is all about building partnerships for success,” he said. “It has also made franchisees seek out the good

franchisors: those with the tried and tested operations. The hair care sector is worth $500 million a year and continues to grow 3 per cent year on year.” www.priceattack.com.au/pages/why-priceattack

Launch Your Franchise - Competition

The leaders behind some of the most successful franchise networks in Australia have come together with other well-known franchise forces, to launch one of the biggest competitions in the history of the Australasian franchise sector. The ‘Launch Your Franchise’ competition officially opened for entries on 6 August 2020. The one-of-a-kind contest will provide an opportunity of a lifetime to promising Australian businesses wanting to expand their network through franchising.

‘Launch Your Franchise’ is the new initiative created by the award-winning DCS Franchise Group (also known as DC Strategy). The free-to-enter competition will allow aspiring entrepreneurs to submit their entry online or nominate deserving businesses to win the consulting, legal and franchise marketing work necessary to develop their business model as a full business format franchise system. They will also win a valuable package of associated supplier supported benefits. The first prize up for grabs (valued at $150,000) includes a Comprehensive Franchise Development Program offered by the DCS Franchise Group, six months of franchise marketing and advertising opportunities sponsored by Seek Business, as well as Lead Generation and ongoing marketing & financing opportunities supported by partners including Hubspot,

10 Business Franchise Australia and New Zealand

Redcat, DC Strategy Lawyers, Benjamin & Benjamin, The Franchising Expo, Compass Fitouts and more. Runners-up will also get to be part of the action, winning a comprehensive feasibility program offered by the competition founders, who have been involved in developing franchise systems for some of Australia’s most famous chains. The winner will be announced in midNovember at The Sydney Franchising Expo set to take place at the ICC Darling Harbour from 10am to 5pm on both Friday, 13 November and Saturday, 14 November 2020. To enter now or nominate your favourite Australian business, visit www.dcstrategy.com/launchyourfranchise #launchyourfranchise

Accor Bushfire Disaster Relief Appeal brings vital aid to fire affected communities Accor, the largest hotel operator in Australia, has raised $404,000 through its Accor Bushfire Disaster Relief Appeal, for bushfire affected people and communities across Australia. The money was raised globally between January and March 2020, through Accor’s dedicated Gofundraise donation platform and through guest fundraising initiatives across Accor Australia’s apartments, hotels, resorts and corporate offices. The funds were divided amongst the following charities to aid the Australian bushfire relief effort: · Humanitarian Relief (Australian Red Cross): $100,000 · Firefighters (NSW RFS, VIC CFA and SA CFS): $154,000 · Animal Welfare (Foundation for National Parks & Wildlife): $75,000 · Environment (Greening Australia): $75,000 In addition to monetary support, Accor also provided emergency accommodation and catering for members of the community, firefighters and their families. Simon McGrath, COO of Accor Pacific, commented, “We hope these donations will enable each charity to source and distribute support and supplies, when and where they are most needed. “The impact of the bushfires was catastrophic in many states across Australia earlier this year. Since then, Covid-19 has become a national

priority, however it’s important we continue to care for those many people and communities impacted by the bushfires across Australia. “We could not have raised these crucial funds without the incredible people we have in our business and the generosity of our guests.” all.accor.com

COVID-19 driving demand for workers in transport and delivery massive 48 per cent increase in deliveries in comparison to this time last year. Integral to our success in meeting this growing demand has been our Blu Couriers innovation,” says Aramex Australia CEO Peter Lipinski. Aramex’s Blu Couriers platform enables their franchisees to scale up in busy periods by tapping into the gig economy. They have also just launched Courier Lite, a new courier franchise model which “supports Courier Franchisees managing the delivery boom without compromising customer service or delivery times.” The Courier Lite Franchisee has a focus on high demand areas and only collects parcels from the home depot once per day. Courier Lite drivers will share the same uniform and vans as traditional Courier Franchisees with low start-up costs creating an attractive entry-level opportunity into the wider Aramex Australia network. With more people social distancing and working from home courier service is essential.

“Delivery demand is surging in Australia and we don’t expect this to slow down in the future,” says Peter Lipinski.

“With more than 800 Courier Franchisees delivering across 28 regional franchise networks, we are proud to be delivering for Australian businesses and customers at this critical time.

Aramex Australia is a network of over 800 independently owned and operated small businesses across Australia. It offers international shipping through its membership of the global Aramex family to over 220 countries.

“In recent years, e-commerce has been booming in Australia. COVID19 has accelerated this growth. The Aramex network has reported a

For more information visit blucouriers.com.au

Business Franchise Australia and New Zealand 11

c ov er sto ry: H o m e Ca r i n g

Be Part of the Booming

Aged and Disability Care Industry An ageing population and relatively low start-up costs are fuelling the growth of the home-care sector in Australia. As many businesses around the world face challenging times ahead with the COVID-19 crisis, more and more families will be looking to find in-home support options for their loved ones. Home Caring is an Australian home care business dedicated to providing high quality, compassionate and trustworthy care and support services to their clients. Launched in 2015 with a vision of delivering exceptional at-home care, Home Caring believes everyone should have access to a caregiver of their choice, control over their daily schedule, and specialised care services to support their individual needs. With a growing majority of Australians wanting to live independently in their own homes and the pressure on the health care system during the COVID-19 crisis, it’s no surprise the demand for in-home care is skyrocketing.

Why Home Caring? Andrew Oxley, Director of Home Caring Sunshine Coast, believes what makes the Home Caring model so effective is its person-centred home care services, applying the organisation’s values of empathy, respect and passion for excellent care and their revolutionary business model.

“With a growing majority of Australians wanting to live independently in their own homes and the pressure on the health care system during the COVID-19 crisis, it’s no surprise the demand for in-home care is skyrocketing.” 12 Business Franchise Australia and New Zealand

The Home Caring operation has opened the door for experienced health professionals to go into business for themselves, implementing a 50/50 partnership which reduces the initial investment by 50 per cent and provides an ongoing 50 per cent share of profits. By joining as a franchisee, you can become an approved provider of government-funded services and start enjoying a fulfilling career, on your terms. Andrew says, “I launched my franchise back in June 2019, and over the last fourteen months it has really taken off. We now have two case managers, a group home manager, support coordinator, roster officer, finance officer and almost 100 support workers.” “I have always loved the idea of doing something for myself, and Home Caring has been the perfect fit,” explains Andrew.

A rewarding career Home Caring provides an opportunity for experienced professionals to give back to their local community, including cultural communities where English is a second language. Since launching in 2015, the brand has evolved to include a range of programs including the National Disability Insurance Scheme (NDIS), Home Care Packages. Home Caring also provides specialist dementia care support under their brand, Dementia Caring Australia. On the most rewarding part of his job, Andrew says, “It sounds cliché, but it is when you see you are making a difference to someone’s life. I think if your primary motive for working in this sector is anything other, then you are probably not in it for the right reasons. I love the constant challenges we are faced with daily, and the variety of care needs we have to work with. It definitely can be challenging at times, but if you have a great team around you, then that makes all the difference.” “With aged care and disability being the fastest growing service industry in Australia, it’s an amazing time to be part of it! To see

how quickly you can grow your business and all the different avenues you can venture into, is all very exciting”, explains Andrew.

to do any local marketing or advertising and have successfully built a business relying on word of mouth marketing.”

Empowering individuals

Homecare during the COVID-19 crisis

Changes to home care packages that were introduced in Australia in 2017 mean consumers are free to choose their care provider; previously, this wasn’t an option for individuals and their families. “There have been major reforms to the funding streams for both aged and disability care over the last five years, which now means it’s easier than before for people and families to access funds when they need to,” says Andrew. “Funding is now given to the individual rather than directly to the companies, and as a result, has empowered the individuals receiving the funding, giving them choice and control to choose their provider.” Andrew says, “We help our clients in a variety of ways. We are always working towards hitting personal goals which are set by the clients themselves, and, this can be incredibly rewarding and varied. The goals can vary from learning new ways to communicate, wanting to living independently or accessing the community. It’s hitting goals like these, where at the end of each day you feel proud of what your business is achieving and the tremendous benefits it can have on an individual’s life.”

For potential franchisees Andrew says, “Be authentic! When meeting with other professionals or potential clients, just be yourself and don’t hesitate to show your passion for the industry and what drives you. It will set you aside from other providers, especially the larger national organisations.” “People will gravitate to your business because it is locally owned.” “Always go above and beyond for your clients, word travels fast, and most of my referrals have come from word of mouth and support coordinators pushing our service. We are yet

Home Caring has doubled the number of hours of service from March 1 to the end of July, and are recruiting franchisees to be able to cope with the extra demand. “We were frightened witnessing what was happening overseas and how it was affecting people, especially the elderly. We knew it wasn’t a case of if it was going to hit Australia, but when,” says Andrew. “My business has ended up growing by 20 per cent as we have begun supporting people who are being discharged early from hospitals to free up hospital beds and continue their care at home.” “We’re supporting our staff by reducing all non-essential shifts and supplied our most vulnerable clients with as much personal protective equipment (PPE) available. We also implemented working from home and ceased home visits from our case managers before being instructed to by the government,” explains Andrew.

Want to take the next step? Potential franchisees will align with Home Caring’s highly regarded brand names, Home Caring and Dementia Caring and have assistance to acquire appropriate licences, as well as, access to a comprehensive training program, ongoing operation support and management tools. Home Caring also provide a salary package so you don’t have to worry about paying bills and can focus on growing your business. Find out more by contacting Bill Lockett, Home Caring Franchise Manager, at 1300 658 311 info@homecaringfranchise.com.au visit www.homecaringfranchise.com.au

Business Franchise Australia and New Zealand 13

f r an c h i s e c o u n c i l o f aust r a l i a ( FCA )

Supporting franchising

Through Uncertain Times

“The FCA stands ready to support our member businesses across Australia through uncertainty and hardship.” Mary Aldred | CEO | Franchise Council of Australia

COVID-19 has had a crippling impact on many businesses, particularly in Victoria where a state of disaster has just been declared, with stringent curfew rules in place until September.

The FCA stands ready to support our member businesses across Australia through uncertainty and hardship. A big part of this means that getting reliable, fact-based information in a timely manner has never been more critical for franchises and small business, so they understand the regulatory environment they’re operating under, and the government support available to them.

14 Business Franchise Australia and New Zealand

Throughout the pandemic, the Franchise Council of Australia has been focussed on ensuring members have access to the best and most up-to-date information to enable informed decision-making and planning across their franchise networks. It’s no secret that many franchise businesses right now are doing it tough. Indeed, a recent national survey of franchise businesses demonstrated the depth of impact of COVID-

“According to the survey, undertaken by FRANdata* for the FCA, 46 per cent of respondents reported revenue was less than 50 per cent compared to the June 2019 quarter, with cafes, restaurants, fitness clubs, accommodation and childrelated services being the hardest hit.”

19 on business revenue during the June quarter. According to the survey, undertaken by FRANdata* for the FCA, 46 per cent of respondents reported revenue was less than 50 per cent compared to the June 2019 quarter, with cafes, restaurants, fitness clubs, accommodation and child-related services being the hardest hit. On the other hand, 35 per cent of respondents recorded an increase in June revenues, with takeaway food, maintenance, health, freight and baked goods related franchises reporting improved trading conditions. The survey also found the greatest challenges in the June 2020 quarter were landlord issues (54 per cent), the “wellness” of franchisees and support staff (54 per cent), and franchisee financial performance (52 per cent). In addition, the survey found the FCA was the most helpful source for franchisees during the June 2022 quarter. Pleasingly for the FCA, it’s a sentiment that has been evident in this year’s membership renewal rate and the take-up of new memberships. At a time when many businesses are looking to reduce discretionary spending, the decision to retain FCA membership as an essential resource speaks volumes. We are proud not only to continue to deliver value for members during this time but to have proven an essential source of information amidst the disruption caused by the pandemic.

“In addition, the survey found the FCA was the most helpful source for franchisees during the June 2022 quarter. Pleasingly for the FCA, it’s a sentiment that has been evident in this year’s membership renewal rate and the take-up of new memberships.” Regular FCA communication has been vital to our members, whether through email updates, virtual catch-ups and briefings with leadership and special interest groups, or topical webinars. While the FCA’s pre-COVID calendar of physical events has been in hiatus, our series of member webinars that kicked off in March has proven to be a great success, regularly attracting triple-figure audiences. The webinars have been tailored to provide legal guidance, ER advice, information on commercial leasing, best practice tips from franchisors, and insights from government. Through these webinars, members have had unprecedented access to franchise leaders, national and state politicians and industry experts, all of whom have been generous with their time and expertise, and openness to answer questions from attendees. We have all learned that engagement through technology can be just as strong and meaningful, and so much can be accomplished, even from a distance. That includes the FCA’s engagement with Federal and State Governments to ensure

members’ voices are heard by the decisionmakers who are shaping the rapidly evolving operating environment as we move through the pandemic. As a sector, franchising is well placed to innovate and adapt and emerge stronger despite the uncertainty ahead. The FCA is committed to providing the best resources and support to members to enable them to do so. Mary Aldred is the CEO of the Franchise Council of Australia, the peak body for the nation’s $184 billion franchise sector. Mary commenced in the role in April 2018, bringing with her extensive experience across government, industry and the corporate sectors. As CEO, Mary has led the FCA in developing and delivering strategic priorities to strengthen the FCA’s role as an effective peak business organisation and advocate for a compliant, sustainable and profitable franchise sector. Franchise Council of Australia Phone: 03 9508 0888 Email: info@franchise.org.au Web: www.franchise.org.au

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How Life in t he Clouds

paid dividends for Earworx COVID beaten, growth accelerated at Earworx – here’s how An interview with Scott Marsdon from Earworx the other day reminded me just how vital a carefully crafted business structure and systems were for driving business growth.

“I knew Scott and Lisa had a successful business, but I was amazed when Scott told me that their cloudbased operations were the reason for their success and why they have been able to survive COVID and in fact, continue to grow.” Brian Keen | Founder | Franchise Simply

Scott’s partner Lisa started the business in 2016. Earworx is a professional practice for earwax removal by qualified nurses using safe & effective micro-suction technology. They started the franchise process in late 2017, and today they have clinics in Bondi Junction, Canberra, Hobart, Launceston and Ulverstone and they are about to open a new clinic in Coffs Harbour.

This is why their cloud-based systems work so well

So, I knew Scott and Lisa had a successful business, but I was amazed when Scott told me that their cloud-based operations were the reason for their success and why they have been able to survive COVID and in fact, continue to grow – successfully opening up new outlets through remote control while travel is so difficult. Scott admitted that they probably would not be here if they did not have their FranSystems operations to run the business through the challenging and rapidly changing COVID environment.

The structure of the operations was carefully planned so that repetition was eliminated, and procedures were grouped, so the table of contents and keyword searches were clear, and systems could be intuitively understood.

And you do not need to send out replacement pages when things change.

Where appropriate video was created first, then each operation was written up with images.

No excuse for not knowing.

Check out the podcast where I interview Scott - Radio Show 108 Surviving COVID And How SYSTEMS Changed Everything With Scott Marston, Earworx.

Carefully constructed and documented Lisa spent much of the time documenting their processes when first setting up the franchise.

Each page comes up with the text-based procedure written in simple action statements. Where required each page also holds images, videos, links and downloadable checklists, forms, and anything else needed to make the explanation easier and more accessible to more people.

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Systems are always up to date Operations are never done. They are always a work in progress – or they should be. Because these systems are digital, it is easy to adjust them, changing the numbers to add new sections or pages or to replace video or documents or links, or text when things need modified processes.

You add the changes to the system once and everyone has the new copy right to hand ready to use and up to date.

The systems are easy to use – so they are used Available on their phone, iPad, computer or any other digital device – these systems are always there at the click of a button. The excellent framework means everything is easy to find using keyword searches or the table of contents.

“Because these systems are digital, it is easy to adjust them, changing the numbers to add new sections or pages or to replace video or documents or links, or text when things need modified processes.”

If introduced correctly at induction training, staff love them, because the operations answer questions at the drop of a hat.

Training becomes easier All of this makes it easier to develop training systems, especially if you have multimedia operations with different formats (video, images, text) to appeal to different people. Where prepared well, the face to face part of the training focuses on making sure the main jobs are done correctly (in Earworx case this is how to clean ears and look after customers) and how to use the cloud-based operations for learning how to deal with almost everything else. You don’t have to instruct people face to face on how to change the EFTPOS roll – well-written instructions in the operations manual will be there when needed. In these circumstances, training is so much easier to deliver and remember.

Staff have a system to remind them how to get things done We all know we never remember the details after a training session. Well-written operations will support the face to face component by giving specific instruction on how to get that tricky task done – step by step. Without, you will get phone calls asking for a refresher – all the time. Or worse, staff and franchisees will get on with the job their way, losing the consistency in appearance and service so important to franchises. Or worse, mistakes will be made that should have been avoided.

Provide a firm basis for performance management Finally, proper operations which are easy to use, take away all excuses for not knowing how to perform a job properly.

Performance appraisals will measure how well the operations can be used as well as how well the job is being done. And where performance is not measuring up, sending people to look at the operations is a quick and effective way to bring everyone up to date.

And this is why their cloud-based systems saved their franchise group through COVID The flexibility of the system has meant Earworx has been able to respond very quickly to the changing needs of COVID. Earworx was classified as an ‘essential service’ so it could continue to operate throughout all phases of lockdown. However, Earworx also needed to operate in a way that made sure staff and clients were safe. They needed to respond to the continually changing requirements associated with managing staff/client interaction through COVID with different

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“Available on their phone, iPad, computer or any other digital device – these systems are always there at the click of a button. The excellent framework means everything is easy to find using keyword searches or the table of contents.” needs in different locations. And they needed to react fast.

Different systems can be put in place for different localities For instance, North West Tasmania was one of the first areas to go into hard lockdown, which introduced a very different suite of rules on how their franchise in Ulverstone was to be managed. Lisa was able to write up the rules in the central FranSystems software one afternoon, organise a Zoom meeting with their franchisee and staff first thing in the morning and the Ulverstone practice was able to implement their location-specific procedures immediately, ready to provide service without a break. Similar locality-specific changes have had to be introduced to all their practices as States have introduced changed COVID safe rules in different locations over time. The fact the cloud-based system allows each location, each role, each staff member as needed to have specific permissions applied to release pages to them means each locality can have custom instructions. This takes away the confusion.

Everyone gets what applies to them. And the changes can be made overnight and explained in a Zoom meeting the next morning, keeping everyone in the loop fast and very effectively.

Reduce the need for travel and face to face training Earworx is no exception – COVID enforced travel restrictions have meant Zoom meetings have taken over. But what has become very clear to Scott and Lisa is that this method is so effective, it will stay with them in the long term. They will always need the preliminary face to face induction training on how to get the core job done and how to look after clients. This training, until recently held in Lisa’s own practice in Hobart, is now held interstate delivered by registered nurses that Lisa has trained through the elaborate process using her FranSystems in conjunction with Zoom. Yet another time and money saving innovation that was inspired by the restrictions imposed with COVID. And again, as with everything else, the whole operation can be kept running smoothly

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online using FranSystems and Zoom to make the connection. To their surprise, this has meant they can even open a new outlet in Coffs Harbour using carefully crafted FranSystems operations to show how the outlet should be set up and checking on how it is being done on Zoom. No travel or quarantine needed with a significant saving in travel costs. Travel will, of course, return, but it won’t be at the rate conducted before COVID. Brian Keen has been involved in the franchise industry for more than 30 years and today is the Founder of Franchise Simply. His on-the-ground business experience as a multi-unit franchisee, franchisor and consultant helping many of the big names create their own franchise systems and growth over the years has been fed into Franchise Simply, helping today’s SMEs grow their business by franchising. For more information you can contact Brian at Franchise Simply on 1300 960 136 or go to www.franchisesimply.com.au or FranSystems.com.au

Business Franchise Australia and New Zealand 19

the

SUBWAY PATH TO SUCCESS: ®

FROM $40 IN HIS POCKET TO BOOMING RESTAURANT EMPIRE

He employs more than 250 people across 19 restaurants, but this path to success had relatively humble beginnings. Some might call it a ‘rags to riches,’ story but Shamim Mohammad prefers to look at it differently. “I came to Australia from Bangladesh on a scholarship to study a masters of accounting and finance at Deakin University. To keep myself busy, I was handing out resumes for two weeks looking for part time work until a friend of mine suggested I contact my local Subway,” said Mr Mohammad. “Before I knew it, I had my first rostered shift and I knew instantly I belonged to something pretty special. I was so eager to impress the bosses, I even stayed back after my first shift just to make the restaurant as clean and presentable as possible. “Fast forward just a few months in, and I was offered a supervisor position while the restaurant’s owners went on holidays. I truly took every opportunity I could to understand how to put the guest first in everything we do, so it took time – but I was then eventually promoted to a restaurant manager position, followed by the area manager within just a few years,” added Mr Mohammad.

That drive soon turned into more than just a promotion. It turned into a hunger to be his own boss and buy his first Subway® franchise. “In 2011, my wife and I opened our first Subway restaurant in Melbourne. We had been saving for approximately four and a half years, and there’s no better – or intimidating – feeling of opening your own restaurant doors for the first time,” says Mr Mohammad. Within just a few years, Shamim owned several Subway® franchises before expanding his empire. Now, nine years later, Shamim knows a thing or two about hard work. Today, he proudly owns 19 Subway® restaurants and employs more than 250 people across Victoria and New South Wales. He has also been recognised with numerous accolades from Subway® headquarters including the Subway® Franchisee of the Year for East

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Victoria and Tasmania in 2015, and Subway Franchisee of the Year for Australia and New Zealand in 2016.

Subway® Australia Country Director Chris Churchmichael, says Shamim’s zest and passion for success are part of the secret ingredients to franchise success. “Shamim is an example of someone whose passion has been supported by the Subway system, and allowed him to build his own successful business,” Mr Churchmichael said. “Subway has provided Shamim and his team the training and support they need to deliver on our deliciously unique Subway DNA - putting the guest first, making the prefect sandwich – but it is that human ingredient, that makes the difference.” Shamim agrees and offers the following advice for budding franchise owners looking to make their start in the industry. • Be contactable: Shamim makes himself available for anyone of his 250+ team, and personally knows each team member by name. • Be present: Shamim still visits his stores at least once every 10 days, even to those located upwards of 300 kilometres away. • Be friendly: Shamim makes it his personal goal to start every conversation by asking how the person is, how they are feeling and what him and his senior team can do to help make his restaurants be the best they can be. • Be empowering: Shamim likes to empower his team – at all levels – to feel they own the restaurants as if it were their own, so they can feel a sense of accountability.

So, what is next for Shamim? “Subway is a business model that keeps me challenged – you are part of a unique family that supports and empowers one another. It’s why I now have my eyes firmly set on acquiring 30 Subway restaurants in the future and helping my teams grow sustainable, fresh careers,” said Mr Mohammed. For more about Shamim or to discover how you can start your career with Subway®, visit subway.com.au

Millions of ways to make a sandwich. One ingredient remains the same: The Human Ingredient. Krystal Butler is a Subway® franchise owner and is passionate about quality, fresh food. If you’re hungry to join a brand committed to fresh food and building better communities, take a fresh look at Subway®.

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E-invoicing:

A Better Way to Do Business As a franchise owner, I bet you’ve been owed money in unpaid invoices at one point or another. The existing challenges of keeping your business running is timeconsuming without the added burden of chasing overdue invoices. With the many hats you wear in your business, it’s not uncommon to be flat out keeping up to date with your paperwork when you consider that currently over 1.2 billion paper and PDF invoices are being manually processed and exchanged annually in Australia. Shockingly, Australian businesses are owed around $26 billion in unpaid invoices, at any one time. For small business owners, this can

be the difference between keeping afloat or going under. The current economic climate has led many businesses to look for ways to improve productivity and streamline manual processes to ensure their profitability over the long-term. Transformations in digital technology are already providing substantial benefits to the Australian economy through innovations such as mobile payments. E-invoicing is set to deliver further benefits by streamlining invoicing for business in Australia. E-invoicing offers a ready-made solution that can improve cash flow for businesses and government agencies. Digitisation can help businesses, particularly smaller players, become more financially sustainable over the longer term. From 1 January 2020, Federal Government agencies capable of receiving e-invoices are committed to paying e-invoices to eligible businesses within five days or paying interest on any late payments.

So what is e-invoicing? You might think you are already e-invoicing because you’re emailing PDF invoices to your suppliers. But I’m here to tell you; this isn’t what e-invoicing is. When we talk about e-invoicing, we mean the automated direct exchange of invoices between the supplier’s and buyer’s accounting (software) systems. E-invoices can be sent between different (accounting software) systems as long as both are enabled to use e-invoicing. Paper-based or PDF invoices will be a thing of the past—no more printing, postage or emails. Trading partners will no longer need to enter or scan paper invoices into their accounting system manually. In Australia, the common e-invoicing standard is Peppol, an internationally established standard. Peppol enabled e-invoicing, standardises how invoices are sent and received. It uses agreed common standards that allow the seamless exchange of invoices.

Six ways e-invoicing helps franchises: “The e-invoicing network provides a safer and more secure channel than email. As e-invoices are received directly into a business’s financial systems and sent through the e-invoicing network via approved and authenticated participants, the risk of fake or compromised invoices is lower.”

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Save money

It is estimated that paper invoices cost businesses around $30 per invoice to process and emailed PDF invoices around $27 per invoice. E- invoices cost less than $10 to process. This is mainly due to the time saved, not having to handle each invoice manually. When a sender and receiver use an e-invoice, it equates to around a $20 shared saving each time an e-invoice replaces a paper invoice, and slightly less than $20 when it replaces a PDF invoice.

Less time and fewer errors

E-invoicing helps businesses save time by not having to re-key or scan invoices, make corrections or chase missing information. No re-keying of information means fewer

“You might think you are already e-invoicing because you’re emailing PDF invoices to your suppliers. But I’m here to tell you; this isn’t what e-invoicing is.”

mistakes, and as invoices are stored in the system, they don’t get lost in the mail or the office. Data is also more accurate and complete as it travels from system-to-system. The time saved in administration provides opportunities to focus on higher-value activities and growing the business.

Reliable and secure

The e-invoicing network provides a safer and more secure channel than email. As e-invoices are received directly into a business’s financial systems and sent through the e-invoicing network via approved and authenticated participants, the risk of fake or compromised invoices is lower. The only parties that will see the e-invoices are the respective digital service providers, buyers and suppliers. E-invoices will not go through or be viewed by the ATO. E-invoicing accreditation in Australia requires digital service providers to do appropriate validation checks and apply integrity measures, such as checking Australian business numbers (ABNs) to ensure they are active and valid for use in the e-invoicing environment.

“It is estimated that paper invoices cost businesses around $30 per invoice to process and emailed PDF invoices around $27 per invoice. E- invoices cost less than $10 to process.”

Reduced payment times

The Australian Government is supporting small business by offering improved payments times. Australian Government agencies who are e-invoicing enabled are now paying eligible e-invoices from suppliers within five days. This applies to eligible contracts up to $1 million where both the buyer and supplier use Peppol e-invoicing systems.

Connect once, trade with many

Businesses can open their networks and trade with multiple partners, regardless of the software they each use. This also ensures that all businesses, in all sectors, can access and benefit from e-invoicing, and trade with each other on the same level regardless of their size and financial software.

Environmentally friendly

E-invoicing eliminates paper and requires less energy, resources and physical space. Using e-invoicing also saves on material costs by not using paper, printing or delivery.

“Shockingly, Australian businesses are owed around $26 billion in unpaid invoices, at any one time. For small business owners, this can be the difference between keeping afloat or going under.” Martin Mane | Assistant Commissioner | Australian Taxation Office

In Australia, e-invoicing is being progressively rolled out. To access e-invoicing, your business, your suppliers and your buyers will need to be e-invoicing enabled. Some accounting and financial management software already have inbuilt supports for e-invoicing, and many others are adding it soon. Talk to your software provider about what options suit your needs. Supporting economic stability through the use of digital interactions is one of the drivers facilitating e-invoicing adoption in Australia. Businesses can reap the benefits and thrive in the market by focusing on their business

rather than on labour-intensive manual processes. You can stay up to date by subscribing to the ATO’s newsletters and updates from your software provider. Visit www.ato.gov.au/e-invoicing for more information Martin Mane is Assistant Commissioner at the ATO leading the ATO’s partnership with the Digital Service Provider community, the ATO’s Digital Strategy and the Australian Government’s e-invoicing initiative.

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Ways to Increase Your Revenue

If your franchise business isnâ&#x20AC;&#x2122;t adequately providing for your needs or is, in fact, taking more away from you, it is never too late to make the necessary changes. No matter what stage youâ&#x20AC;&#x2122;re at, it is always a good time to get clarity over your numbers and adjust your business model to make it work for you. A common mistake I see when people are looking for more money is that they go straight to trying to increase their number of client leads. By default, and lack of business education, lead generation is where most business owners consider they can make the most significant difference in their business profits. They think that if they have more customers, surely, they will make more money. Not necessarily. This is usually the last place I recommend focusing on because it generally costs money to generate more leads, and it doesnâ&#x20AC;&#x2122;t guarantee a higher profit in the business. If you know you need to increase your revenue but not sure how here are my top 3 ways to build your revenue:

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“Consistency is key; If you consistently market your services with a consistent message, if you consistently follow your sales process and deliver the same excellent customer service, and if you are solving your client’s needs, you will build a rapport and improve your reputation: a better reputation = a higher conversion rate.”

Increase Your Conversion Rate

Do you know how many leads you’re getting in – per day, per week, per month? How many of those are successfully converting to clients? The first step to increasing something is knowing where you’re currently at, so if you’re not tracking & measuring your leads, this is the first step. Next, look at what you can do to improve your conversion rate. You might want to look at implementing a better pricing system, being more efficient or timely with your sales process, sending better educational material out, or training your team. Consistency is key; If you consistently market your services with a consistent message, if you consistently follow your sales process and deliver the same excellent customer service, and if you are solving your client’s needs, you will build a rapport and improve your reputation: a better reputation = a higher conversion rate.

Increase Average Dollar Sale

Of the sales, you’re currently getting, what strategies do you have in place to increase each customer’s average dollar sale? There are many different opportunities to do this; through upselling, educating your team and clients, and providing something superior to your competitors’ service offerings. Upselling is about offering something else to your existing customers when they purchase from you. What can you suggestively sell as an add-on to what your customers are already buying, that will increase the value of the sale? If you can upsell to the clients who already buy from you (and trust you), it’s far easier than getting brand new customers. For every sale you make that is higher in value, your average dollar sale will increase, and your revenue will grow. A small increase to each transaction, compounded over each year, can make a huge difference to your bottom line.

Increase Number of Transactions

“If you can upsell to the clients who already buy from you (and trust you), it’s far easier than getting brand new customers. For every sale you make that is higher in value, your average dollar sale will increase, and your revenue will grow.” Suzzanne Laidlaw | Business Coach and Author | What’s Your Plan?

Having a repeat business culture will help your business to continually generate consistent sales revenue in the future. How can you get your clients to come back, over and over again? What do your clients want, and are you doing everything you can to provide that? Is your customer service up to scratch?

impact your bottom line, but if you don’t map

Are you providing friendly service to your customers, and treating them like royalty? (After all, they pay your wages!) Building relationships with your existing customers will mean they’re more likely to come back as they build trust with you.

strategise it and work for it.

Another (often forgotten) method is following up with your customers. Were they happy with their experience? Do you have a followup system? Just imagine if you increased your number of transactions by only one per cent, how much would this increase your revenue long term? These three strategies can each dramatically

out and track your financials, you won’t be able to identify the gaps, ascertain the actions required to bring you closer to your targets, or see where your efforts are resulting in the desired outcomes. Financial success doesn’t happen magically – you have to plan it,

Suzzanne Laidlaw is an internationally accredited business coach, a global leader in business planning and author of the new book, What’s Your Plan? Passionate about supporting business owners to achieve their dreams, Suzzanne knows what it takes to overcome adversity and function at the top level to achieve extraordinary results. For more information visit www.suzzannelaidlaw.com.au

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PR O FI L E : Wo l l e r m a n n Fr a n c h i s e D eve l o p m e nts

Surviving as a Franchise System in 2020 and Beyond Harness the internal resources of your franchisee network In 1936, British author Aldous Huxley wrote his ultrafuturistic book, Brave New World. In it, Huxley describes a globalised society where the population is forcibly nurtured into a dangerously complacent state of contentment, conformity and conspicuous consumption. What happens to this society when an outsider enters and threatens their orderly existence then becomes the focus of the story. Fast forward to 2020. In Australian and many other ‘advanced’ societies, economic order and social contentment is being abruptly and rudely shaken with the arrival of an outsider – a threat in the form of a new virus that completely and deeply shatters the status quo. In both stories, there are winners and losers. The losers are those who fail to adapt to new conditions and states of reality, either through stunned disbelief, or refusal to accept that to continue; they must do things differently. Now, bringing this scenario into the hereand-now, and specifically into the world of franchising and business, let’s consider what’s at stake here and what you can do about it. Whether you are a franchisor or a franchisee, your business model, and hence your livelihood is dependent on a highly refined set of rules and ways of doing things. But when external forces threaten to overturn the very foundations of those rules and practices, how are you going to survive? The answer is to change and adapt. And changing and adapting in many franchising systems may be

easier and less costly than you might imagine. Franchisors are actually in a unique position to change and adapt – more so than many other business system models. As a franchisor, inside your organisation, you have a network of franchisees who represent a significant internal pool of talent, experience and knowledge. Your franchisees comprise owneroperators with a vested interest in making their individual business work profitably. These franchisees are not willingly going to just quit and hold out their hand for a short-term government support package, like employees in another business model. They have their entire future invested in their own business. They also have the best, most complete knowledge about who their customer is, what their customer wants, their likes and dislikes and how best to communicate with their customers. So, when (sorry, I should say, now) the very future of established customer interaction is threatened, through lockdowns, empty shops and shopping malls, restricted movements and heightened fear and frustration, who best to come up with alternative strategies? Your own franchisees, of course. If, for example, you see the future as moving from shopfront to on-line, or say, replacing socialised hospitality with packaged food deliveries, or shifting your B2B in-person response services to an App-based Help Desk, or any other scenario relevant to your business, then the starting point should be your own people – your motivated, knowledgeable franchisees. Other companies in other industries may have to invest considerable capital to buy-in or hire specialised solutions to shift from the old to the new ways of doing business. But the franchisor who appreciates the in-house value of its own people will be in a much better position to come up with new ideas, find

new solutions, change from one method of selling to another, or try out new products and services. And will be able to do so much faster and at a much lower cost than a competitor who is caught with an inflexible, inefficient and costly business model and is reluctantly facing an adapt-or-die future with few or no solutions.

As a franchisor, inside your organisation, you have a network of franchisees who represent a significant internal pool of talent, experience and knowledge. Now, this is not to suggest that a transition from old ways to new will not be without cost or upheaval. Yes, you cannot just move out of retail shopfronts to on-line as if there are no barriers or costs, like premises leases, for example. But the organisation that can harness the power of its own internal resources, the intellectual capital and experience of its motivated franchisee network, will be in a much better position to still be in business as we enter the brave new world of 2021 and beyond. If you would like to discuss how you can harness the internal resources of your network of franchisees, how to rejuvenate your existing franchise model or get advice from industry specialists on new business models for your franchise, contact us at WFD for a free, no-obligation initial consultation. Freecall: 1300 249 276 www.franchisedevelopments.com.au

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A385

WFD "They" say many franchise networks won't survive beyond March 2021 Right or wrong, now is the time to make a decision about restructuring or realigning your business network.

Our range of services include: Franchise mentoring & coaching Franchise strategy advice & implementation Franchisor - Franchisee legal advice Franchisor - Master Franchise - Franchisee business sales

With 25 years in the franchise industry we know how to develop strategies that best position a franchise for the future. We are a one-stop-shop franchise consultancy, specialising in strategic planning, legal documentation and franchisee recruitment. We are licensed to sell existing businesses in all Australian states.

Contact Colin Crawford, National Franchise Manager on 0425 838 800 FREECALL 1300 249 276

www.franchisedevelopments.com.au

Melbourne I Sydney I Gold Coast I Adelaide I Hobart I Perth

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3/8/20 8:42 am

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The Minefield of Mind Health The NSW Member for Albury recently said that if 2020 were a food, it would be tripe with a double serving of brussels sprouts! Regardless of how you feel about those foods, it certainly is a year out of the box, throwing up unimagined challenges to businesses and society. As I write this, Victorian the Melbourne metropolitan area is in lockdown while the rest of Australia (as we gaze at our social media feed) seems to have a reasonable level of normal life again, which makes it even harder

“It is critically important that you are honest with your staff. Keep them up to date in an open manner with what is happening in the business. Sure, you can’t make promises as no one has a crystal ball, but talk about your results, talk about what’s needed to improve the financial position of the business. ” for affected Victorians. People are finding that their ability to stay mentally resilient is eroding. While this is a big problem for Melbournians at the moment, I don’t believe anyone elsewhere can be complacent. I think the whole of Australia is facing the potential of this same rollercoaster of lockdowns – easing of restrictions; more cases; lockdown - until there is a cure or a vaccine. Business leaders

28 Business Franchise Australia and New Zealand

need to become more educated about mental health if they want to nurture their teams, grow healthy businesses and operate in thriving communities. Franchisors and Franchisees need to have the mental health of their employees firmly on their radar. Under workplace health and safety regulations, employers “have an obligation to eliminate or minimise the risk to psychological health and safety arising

The FC Business Solutions checklist for addressing mental health in your business:

“Of course, it’s not just your employees who are suffering. You need to be aware of your own state of mind. Check-in on yourself – and be honest. Are you coping?”

1. Assess your own mental health first and tend it regularly.

Corina Vucic | Director | FC Business Solutions

from work carried out by your business or undertaking as much as you reasonably can”. While you are not responsible for the havoc wrought by COVID-19, you should be aware of the psychological and psychosocial fallout that can be a consequence. Each industry will have different challenges. Some employees will have an increased workload, while their perceived exposure to risk will stress others. You need to be on the lookout for increased racism, bullying and discrimination stemming from COVID-19. There may be increased aggression in the workplace. The swiftness with which our economy was shut down was a cataclysmic shock. You may have been forced to stand down staff or reduce them to JobKeeper wages, and that would have been tough to do. As employee hours were reduced, their self-esteem was impacted, and a fear of not providing food and shelter for their families became real. It’s not an exaggeration to liken the mental effect this has had to PTSD, and each time the virus escapes containment, mental fragility and breakdowns are increasingly likely. Of course, it’s not just your employees who are suffering. You need to be aware of your own state of mind. Check-in on yourself – and be honest. Are you coping? As a leader, you need to fortify your own mental health as well as becoming informed about strategies you can use to help your teams. It’s crucial, as franchisors or franchisees, that you are proactive in this area. Develop self-care habits. Self-care is not selfish – you can’t give out to others if you are running on an empty tank. This is vitally important for leaders: you need to build selfcare every day, such as short regular times when you do something for yourself. That might be meditation, running or walking, immersing yourself in your favourite music, spending quality time focused on your loved ones, or just taking the time to think over your problems, your feelings and breaking them down into manageable solutions. Practise gratitude. It’s so easy to be overwhelmed by the distressing and challenging things that are happening, and therefore missing the good stuff that life is still delivering. Every day write down three things that happened which you are grateful

for. This makes you think back over your day, not wallowing in the challenges, but searching for the gold nuggets. Soon you will find that during the day, as good things happen, you are more aware of them and are being uplifted by them. Now, to those under your care – your employees; check-in with them frequently. Ask questions, make sure you are across their living situation. Be on the lookout for signs of domestic violence, as well as depression or anxiety. For those working from home, have frequent zoom meetings with them where you can eyeball them and assess how they are travelling. Working from home presents its own challenges, so provide your employees with strategies on coping. The Black Dog Institute has a great list of guidelines at blackdoginstitute.org.au. It is critically important that you are honest with your staff. Keep them up to date in an open manner with what is happening in the business. Sure, you can’t make promises as no one has a crystal ball, but talk about your results, talk about what’s needed to improve the financial position of the business. Ask for feedback and ideas. With a lot of people working from home, or on staggered work hours to facilitate social distancing, the information flow that worked in the past may well become fragmented. If you are using emails to communicate (as well as face-toface), it’s a good idea to put all the emails containing important messaging on to your intranet, so people can go back to them to check facts or if they feel they’ve missed an email, they can hunt it down. A not-for-profit organisation called SALT, who work in the mental health space, are providing a very effective online Reconnect Program for leadership groups in sporting clubs and businesses. Programs like this are a good investment, as they offer a whole range of tools you can take back to your teams. Finally, make sure your teams have the opportunity to have fun together. This can be via Zoom catch-ups, setting up a closed Messenger group where people can post memes, photos, have exchanges etc. Have a fun element to all your team meetings. Embrace the cat tails waving across the screen, the children popping up in the background.

2. Read up on mental health issues that are rising because of COVID-19. 3. Be on the alert for issues in your workplace: bullying, anger, emotional breakdowns. 4. Don’t neglect your working from home employees – instigate regular connection. 5. Learn about the personal circumstances of your staff. 6. Eyeball every member of your team regularly: in person (at a distance) or through an online meeting and try to read how they are going. 7. Implement stringent workplace sanitation practices. Ensure your people feel safe in the workplace. 8. Be honest with staff as to what is happening in the business. 9. Investigate mental health-focused courses that may help your team 10. Introduce fun into your team catch-ups: competitions, quizzes, reasons for staying engaged and motivated. 11. Focus on the good things that are happening in your day – small as they may be.

While we are powerless to solve this pandemic, we can control how we handle the outcome. Here’s hoping that the tripe and brussels sprouts are followed soon by strawberries and cream. Corina Vucic is the Director of FC Business Solutions. With over 20 years in the franchise industry, and extensive operational and management experience, she works closely with leaders to take their business to the next level. Whatever their goals, Corina coaches, mentors and supports business owners and executives to maximise success and minimise risk for long-term business prosperity and security. To discuss how Corina’s expertise can help take your business to new heights, contact: 03 9533 0028 cv@fcbs.com.au www.fcbs.com.au

Business Franchise Australia and New Zealand 29

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AGED AND DISABILITY CARE INDUSTRY An ageing population and relatively low start-up costs are fuelling the growth of the home-care sector in Australia. As many businesses around the world face challenging times ahead with the COVID-19 crisis, more and more families will be looking to find in-home support options for their loved ones. Home Caring is an Australian home care business dedicated to providing high quality, compassionate and trustworthy care and support services to their clients. Launched in 2015 with a vision of delivering exceptional at-home care, Home Caring believes everyone should have access to a caregiver of their choice, control over their daily schedule, and specialised care services to support their individual needs. With a growing majority of Australians wanting to live independently in their own homes and the pressure on the health care system during the COVID-19 crisis, it’s no surprise the demand for in-home care is skyrocketing.

how quickly you can grow your business and all the different avenues you can venture into, is all very exciting”, explains Andrew.

to do any local marketing or advertising and have successfully built a business relying on word of mouth marketing.”

Empowering individuals

Homecare during the COVID-19 crisis

VOL 14 ISSUE 06 SEPT/OCT 2020

“My business has ended up growing by 20 per cent as we have begun supporting people who are being discharged early from hospitals to free up hospital beds and continue their care at home.” “We’re supporting our staff by reducing all non-essential shifts and supplied our most vulnerable clients with as much personal protective equipment (PPE) available. We also implemented working from home and ceased home visits from our case managers before being instructed to by the government,” explains Andrew.

BE PART OF THE BOOMING AGED AND DISABILITY CARE INDUSTRY

SPECIAL FEATURE Business Franchise Australia and New Zealand 13

HOME IMPROVEMENT Franchising

E-INVOICING A BETTER WAY TO DO BUSINESS

$4.95 (AUD), $7.95 (NZ) inc. GST.

www.businessfranchiseaustralia.com.au

WA INC YO RE

VOL 14 ISSUE 06 september/october 2020

home services franchising

top reasons to

start A home improvement franchise home improvement businesses in a covid world

five tips to stay safe

maintaining business loyalty in a changing business landscape Business Franchise Australia and New Zealand 31

Resources at your fingertips!

CURRENT TITLES INCLUDE: Business FRANCHISE Australia and New Zealand magazine The Magazine for Franchisees, Bi-monthly publication The Australian and New Zealand Business FRANCHISOR magazine The Magazine for Franchisors, Quarterly publication Australian and New Zealand Business FRANCHISE DIRECTORY Annual publication The FRANCHISE GUIDE Annual publication CGBâ&#x20AC;&#x2122;s website also provides an additional advertising and information format and complements our publications.

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32 Business Franchise Australia and New Zealand

Contents

On the Cover 36

Feature Article: Top Reasons to Start a Home Improvement Franchise

Expert Advice: Home Improvement Businesses in a COVID World – Five Tips to Stay Safe

Expert Advice: Maintaining Business Loyalty in a Changing Business Landscape

In Every Issue 34

What’s New! Announcements from the Industry

Feature Article: Top Reasons to Start a Home Improvement Franchise

Snapshot 44

Deckseal – Seal Your Future with a Deckseal Franchise

Expert Advice 42

Home Improvement Businesses in a COVID World – Five Tips to Stay Safe

3 Warning Signs That You Have an Unhealthy Relationship to Feedback

Learning to Be Wholey

Maintaining Business Loyalty in a Changing Business Landscape

Chris Beasley, Managing Director, Safety Navigator

Georgia Murch, Author, Flawsome: The Journey to Being Whole is

Mike Mulvey, Regional Managing Director, Australia and New Zealand, Fonebox

Have Your Say 40

Home Cocooning Triggers an Explosion of Interest in Home-Services Franchising John O’Brien, CEO and Founder, Poolwerx

A regular of Business Franchise magazine, our special supplement in franchising showcases a different industry each issue To share your specific expert industry advice or to feature your franchise in the next issue, please contact: Vikki Bradbury Phone: 03 9787 8077 | Email: vikki@cgbpublishing.com

Business Franchise Australia and New Zealand 33

what’snew! Battery World franchisees empower community during pandemic Contributing to the success was the network’s ability to meet the changing needs of customers by expanding their services to introduce contactless delivery and free battery testing coupled with vehicle health checks and free 24/7 roadside assistance. Despite the economic impact of COVID-19 creating massive uncertainties, new franchisee Matt Moore was confident in the Battery World brand and took over ownership of the Tweed Heads store during the height of the pandemic. His commitment saw the store outperforming the market, achieving 75 per cent growth over the past three months. “As a new franchisee, my focus was on customer service. At a time when everyone was feeling uncertain, our customers valued our team’s personable approach and determination to help them in any situation,” Matt said.

Australia’s leading battery retailer, Battery World, has powered through the COVID19 pandemic, with franchisees recognising their pivotal role in delivering essential products and services to communities, keeping them recharged and safe on the road, in the office and at home.

Battery World’s extensive network of 111 locally owned stores experienced significant growth in May and June (21.2 per cent and 20.5 per cent respectively) over the same period last year with customers backing small businesses and buying local.

As Battery World continues to be agile in the ever-changing environment, the brand is focussing its efforts on recruitment with new enquiries being received from both interested buyers and existing franchisees looking to expand. For more information on Battery World, visit https://www.batteryworld.com.au/

Jim’s Mowing founder hits out at Daniel Andrews over lockdown mower ban Jim’s Mowing founder Jim Penman has taken aim again at Victorian Premier Daniel Andrews over his ban on mowers working during the Stage 4 coronavirus lockdown. Mr Penman said he believed the Premier’s decision to deem lawn mowing a nonessential service “is a ridiculous measure that has caused misery to tens of thousand of Victorians.” “I would defy the Premier to name one person in Australia, New Zealand or anywhere in the world who has caused or caught an infection

while working alone in someone’s garden,” he said. “We totally support the wearing of masks and other measures to control this infection, what we’re saying is what the Premier has done is he’s ruling as a tyrant.” The businessman said he was not encouraging workers to ignore the lockdown rules, pointing out that advice from Victoria’s Department of Health and Human Services suggests that sole operators can continue mowing lawns during lockdown.

for Victoria Police” if any Jim’s Mowing contractors breached public health rules.

Premier Andrews said it would come a “matter

jims.net

34 Business Franchise Australia and New Zealand

POOLWERX AWARDS TOP FRANCHISE PARTNERS AT INTERNATIONAL CONVENTION Global pool and spa servicing brand Poolwerx has recognised its top performing Franchise Partners at the annual Poolwerx Convention. Held virtually for the first time due to COVID-19 restrictions, the awards recognise and reward Poolwerx’ established and up and coming Franchise Partners from Australia and New Zealand. For the first time in Poolwerx’ 28 year history, this was truly a global event with staff and franchise partners from the United States and the Philippines also joining. John O’Brien, Poolwerx CEO and Founder, said the awards celebrate the effort and success of Franchise Partners, as well as their team’s dedication to providing outstanding service. “Our winning Franchise Partners are a shining example of what can be achieved when you provide ongoing excellence in service, dedication to client support, and demonstration of ability to evolve, adapt and

deliver through constant improvement.” “There is no doubt it’s been an interesting year, but in true Poolwerx style, we worked quickly to find solutions to the challenges the pandemic has thrown our way, introducing a range of COVID-safe services. I’m incredibly proud of our entire network for continuing to provide exceptional customer service to support our clients through the ordeal.” Among the winners, Poolwerx Upper North Shore owners Prue and Malcolm Price were awarded the Brand Excellence award, the Top Sales award and also took out the top spot of franchise partner of the year. John O’Brien described Prue and Malcolm Price and the Upper North Shore team as a beacon of excellence. “In just two years, Prue and Malcolm have grown their business exponentially. They are a great embodiment of some of Poolwerx’ key

Just Cuts franchise owner celebrates 30 years in business

values: they put people first – their teams, suppliers and customers alike; they look for better ways of doing business and they are incredibly entrepreneurial,” Mr O’Brien said. To find out more visit www.poolwerx.com.au

years and helped run three of his stores,” says Leigh-Anne.. Leigh-Anne says the Just Cuts team have managed to minimise the impact of COVID19 on her business. “While we took the decision to close for six weeks, it was like Christmas the day we reopened. There was an hour and a half wait every day for two weeks,” says Leigh-Anne. “Clients have really appreciated the strong stance Just Cuts have taken on keeping both themselves and my team safe.” “We’ve picked up a lot of new clients postCOVID, and business is back to normal even with social distancing restrictions limiting how many stylists can be cutting at a given time.”

Just Cuts Engadine owner Leigh-Anne

own salon while working as an apprentice with

Brosens is celebrating 30 years as a

Just Cuts Founder and Managing Director

successful franchise owner.

Denis McFadden.

“The head office team have been vital in ensuring we have the marketing and support required to educate our clients on health and hygiene policies, and maintain the confidence that we’re COVID-safe. Whether it’s providing masks, client information videos, exclusive JUSTICE Professional products or PR support, everything is always taken care of.”

Leigh-Anne opened the first Just Cuts

“I started working with Denis as an apprentice

“That’s never changed in 30 years.”

franchise in Australia, deciding to open her

when I was 17 – I worked with him for eight

https://franchising.justcuts.com/

Business Franchise Australia and New Zealand 35

FE ATUR E : h o m e serv ices fr anch isi ng

FE AT U R E A R T I C L E

Top Reasons to Start a Home Improvement Franchise There’s always something that needs improving, fixing or renovating around the house. And it’s often easier to call in the professionals to complete the work. If you like home improvement, landscaping or interior decorating, a home improvement franchise might be the right fit for you. The home improvement market is enormous - its market size in Australia is around 1 billion dollars and is made up of over 8000 businesses. The industry consists of franchised businesses that provide a range of handyman and trade services to households and businesses. There’s no doubt we’re living in unprecedented and uncertain times, but that also means new opportunities will emerge. For individuals with entrepreneurial goals, here are five reasons why investing in a home service franchise just makes sense.

36 Business Franchise Australia and New Zealand

“Lack of skills isn’t the only reason homeowners have grown dependent on professional service providers. Home services experts save homeowners time and ensure the job will be done right the first time.”

#1 You can secure your financial independence With more and more people out of work, life is unquestionably different. The COVID-19 lockdown has encouraged many people to take stock and think about their careers, and now more than ever is the time to take control and start working for yourself. Owning your own essential business in an industry like the home service space is a way to establish your future and financial independence. The home services franchise industry is forecast to maintain robust revenue growth over the next five years. Newly announced government grants and overall construction activity, are forecast to provide a reliable platform for industry expansion. Households are anticipated to increasingly outsource labour-intensive home services tasks, while the number of households is forecast to continue expanding over the period.

#2 You can find flexibility and a work-life balance Work-life balance doesn’t mean the same thing for everyone. To some, it means spending more time with your family, and to others, it means not working on your weekends. Many home services franchise businesses offer greater flexibility to choose your work hours and workdays. Franchise systems like Bathroom Werx will provide you with an infrastructure ready to run your business the minute you finish

your training, leaving you free to concentrate on your customers and not burdened with administrative tasks.

#3 You can pursue your passion Many business owners say the hours they invest in growing their business doesn’t feel like work because they love what they are doing. There are a wide variety of opportunities to suit potential franchisee’s different interests and styles, from gardening and landscaping services, window washing to painting and plastering services; there is a home service franchise to suit just about every interest.

#4 Homeowners find it easier to call in the professionals Lack of skills isn’t the only reason homeowners have grown dependent on professional service providers. Home services experts save homeowners time and ensure the job will be done right the first time. As homes age, they require ongoing upkeep. Whether the homeowner is a retiree or a parent busy with children, it’s beneficial to have professional help. That’s why home services franchise business owners continue to be busy. Homeowners rely on franchises like Jim’s Pool Care to care for their pool or

Business Franchise Australia and New Zealand 37

FE ATUR E : h o m e serv ices fr anch isi ng

“Your customers are already on social media, but they are likely checking in much more frequently to get the latest updates on the virus.”

FE ATUR E : h o m e serv ices fr anch isi ng

FE AT U R E A R T I C L E

“There are a wide variety of opportunities to suit potential franchisee’s different interests and styles, from gardening and landscaping services, window washing to painting and plastering services; there is a home service franchise to suit just about every interest.”

spa, Deckseal and Spray Pave Australia to upgrade or restore outdoor areas, Magnetite or LuxaFlex Window Solutions to update windows and SuperGreen Solutions to install solar panels and other energy-efficient products for the home.

#5 Buying a franchise can be a viable alternative to starting your own business from scratch The financial resources need to start and grow a business from scratch can be significant. Buying into a franchise provides

an opportunity to follow your passion and be independent but with the support and benefits of a big business network. Franchise organisations offer potential franchisees a structure for launching, operating and growing a business. In most cases, franchisors will provide comprehensive operations manuals and training programs for their franchise owners that cover marketing, operations, accounting, technology and other areas that are specific to the particular business model. These procedures and efficiencies are

“As homes age, they require ongoing upkeep. Whether the homeowner is a retiree or a parent busy with children, it’s beneficial to have professional help. That’s why home services franchise business owners continue to be busy. ”

designed to enable franchise owners to spend less time and effort burdened with administrative tasks and more time making money. No matter what kind of business you start, your start-up costs are almost certainly going to be your primary concern. Brick-andmortar franchises carry a more significant initial investment that most mobile franchise offerings. Thermawood Retro-Fit Double Glazing System, Bathroom Werx and Magnetite all offer a low investment cost under $50,000. The home is one of the most valuable assets for families, and by helping to maintain and improve their homes as a home services franchisee, you will be investing in your future and your customers’. The demand for home services industry is strong and will continue to be. It’s a market with consistent need. If you think a home improvement franchise might be the right fit for you check out our A-Z Franchise Directory for current franchise opportunities available now. www.businessfranchiseaustralia.com.au

Look out for our next special feature on

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Business Franchise Australia and New Zealand 39

FE ATUR E : h o m e serv ices fr anch isi ng

h av e yo ur say

HOME COCOONING TRIGGERS an EXPLOSION of interest in

HOME-SERVICES FRANCHISing Home is the new oasis Demand for home services is surging through the COVID-19 pandemic as Australians prioritise their home health. With the home continuing to be the place for work, study and play, we are seeing a change in spending habits while people continue to cocoon at home. Demand for home improvement, renovation, gardening and pool servicing has increased with many businesses extending their offerings to meet the demand. Home service businesses have experienced exponential growth in the past few months, and Poolwerx is no different. In fact, we have once again proved the home service industry to be recession-resistant. As a result of this home cocooning, we have seen an increase in pool use of the past few months with many clients upgrading their equipment. In June, our heater equipment sales increased by 295 per cent and filter sales by 117 per cent compared to last year. This is a strong indication that families are spending more time at home and investing in their backyard oasis. Our DIY options are also in high demand for clients riding the reno wave, and we have been able to quickly extend our offering with new services, including home delivery and test and deliver. Our extended range of contact-free services is proving popular across all locations and an excellent example of the importance of business agility in the face of adversity. With the country experiencing a new wave of COVID cases, we’ll continue to see a preference for delivery and contact-free services, which Poolwerx and a number of service providers pivoted to earlier this year to meet consumer expectations and comply with COVID-19 restrictions. These proved very successful in allowing our stores to

remain operational throughout the crisis, with clients still able to access our expert advice, service and products as safely as possible. Nationally, we also launched our COVID Safe Practice branding in all stores and service vehicles to reassure our clients that their health and safety was our priority.

Picking the right franchise Franchising provides an opportunity to follow your passion with the support of a trusted network. It allows business owners to work in an established industry and build up a brand they feel a connection with. But beyond the brand connection, picking the right model is critical. Some of the challenges typically faced by franchisees, particularly in the food retail sector, include high rent prices in shopping centres and staff wages. These costs can lead to significant margin compression for the business and have proven particularly disadvantageous during recent lockdowns. As such, there is a great opportunity for franchises that provide additional revenue streams. Poolwerx offers three revenue streams for Franchise Partners: • Retail hubs, located in destination, local shopping centres • Residential pool servicing • B2B servicing commercial pools and establishing business partnerships Multiple revenue streams provide an opportunity to increase overall profits and more importantly, can safeguard your business against troughs within the different sectors. Should a retail downturn occur, having a business model with multiple revenue streams will help future proof your business. We expect an increase in the number

40 Business Franchise Australia and New Zealand

of experienced business people entering franchising over the next year, as it provides the ability for an improved work/life balance while still building a successful business with the backing of our established support network. We also recently announced a $40,000 saving on all new franchises to help those wanted to start a small business and to support Australia’s economic recovery.

Riding the recession wave With millions impacted by redundancies and reduced working hours as a result of the Coronavirus crisis, it is estimated 3 million Australians will consider a post-pandemic career change. We’ve seen an unprecedented surge in franchising enquiries in response to the significant lifestyle shift created by the pandemic. I think there’s no better time than a recession to reassess life goals and career aspirations. As people were laid off during the GFC, Poolwerx welcomed a great group of franchise partners into our network. In fact, both our store footprint and revenue grew more than 50 per cent in the five years following the GFC, and we’re pre-empting a similar level of growth post-pandemic. When it comes to picking a franchise, you should also look for brands, products and services that will stand the test of time. The current pandemic and subsequent recession have made it obvious that not all models are equal. Look to models that are recession-resistant – how a particular network performed during prior recessions, such as the GFC, will be a good indication of whether it will survive in the long term. Another outcome of the GFC was people’s decision to secure their children’s future by starting a family business that could offer them long-term employment. Potential new franchisees are jumping at the opportunity to control their own destiny and remove the risk of being made redundant again.

FE ATUR E : h o m e serv ices fr anch isi ng

“Franchising provides an opportunity to follow your passion with the support of a trusted network. It allows business owners to work in an established industry and build up a brand they feel a connection with.”

It’s much easier then you think to start a business, particularly when you buy into a respected brand like Poolwerx who can help you build a successful career. With diversified revenue streams, tiered buy-in options and multiple markets opportunities, franchise partners can go as big or small as they want. As CEO and Founder of Poolwerx, John O’Brien leads the largest global swimming pool service and retail company. O’Brien founded Poowlerx 30 years ago and has grown it into a multi-award winning system. Poolwerx has twice been recognised as ‘Franchise System of the Year’ and Franchise Partners awarded ‘Best Multi-Unit Franchise’ three times by the Franchise Council of Australia. The brand is a permanent fixture in the ‘USA Top 500 Franchise List’ and has been awarded ‘Best Service Franchise’ in New Zealand. O’Brien is past Chair of the World Franchise Council and the ANZ Swimming Pool Retail Association, an inductee into the Franchise Council of Australia Hall of Fame and a founding member of the Australian Federal Government’s ACCC Franchise Advisory Council. Poolwerx is the world’s largest global franchise pool service brand. Founded by Australian CEO and entrepreneur John O’Brien in 1992, Poolwerx has grown to nearly 600 service vehicles and 160 stores in Australia, New Zealand and the United States. Poolwerx has multiple revenue streams, repeat clients, limited competition, is secure in the growing home services sector and is a technology leader. Poolwerx also champions the importance of teaching lifesaving water skills through its annual community initiatives, Responsible Pool Person and Learn2Swim Week, in partnership with Kids Alive.

Business Franchise Australia and New Zealand 41

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e x pert adv i c e

Home Improvement Businesses in a COVID World five Tips to Stay Safe

Leading by Example

When at a customers’ home, it’s essential to show a strong commitment to helping stop the spread of COVID-19. Wear a facemask, carry hand sanitiser in your pockets. And make a slight show of using the sanitiser before entering the home for the first time. This will put the homeowner at ease. It may also encourage them to commit themselves further to help stop the spread.

Develop a COVID-Safe Plan for your Business

Here we are, over six months into the pandemic. And with no sign of an end in sight. There are, of course many, many negatives to life during this pandemic - hundreds of thousands of deaths, businesses collapsing, people unable to leave their homes. And we’re also seeing some trends emerging, like in-store retail really suffering. So much so that just yesterday, one of the largest owners of shopping malls in the United States is in the process of converting those spaces into Amazon fulfilment centres.

But one of the ‘COVID-19 trends’ that will probably surprise no one is the rise of home renovations and improvement. The reason for this is pretty simple; people are spending a lot more time at home and in the back yard. With this growing demand for renovations and improvement, further demand for businesses who can supply these services grows alongside. COVID-19 presents a unique opportunity for those in home improvement or renovation businesses. And with that demand, there are also some key challenges, given people want to feel safe in their homes. We’ve come up with FIVE TIPS for home improvement and renovation businesses

42 Business Franchise Australia and New Zealand

If you have not done so already, sit down with your workers and come up with a strong plan - a COVID-Safe Plan for your business. Doing so helps to identify the actions you can take every day to minimise the risk of you, your workers, and your customers contracting COVID. The NSW Government has come up with a very simple COVID-Safe Plan Template by industry type. Once you’ve developed the plan, attach it as a link in every email you send suppliers and customers. And place a note in your diary to discuss the plan and any challenges faced by your workers every week. In addition to this, your plan and actions should definitely focus on the below: • Do not offer to shake hands and make sure you tell the customer why • Do not touch your face • Use disinfectant wipes daily on all equipment, devices and product samples you may carry with you

“But one of the ‘COVID-19 trends’ that will probably surprise no one is the rise of home renovations and improvement. The reason for this is pretty simple; people are spending a lot more time at home and in the back yard.”

• Maintain appropriate social distancing • Call the customer when you arrive and arrange to meet them outside • Offer to use side or rear access where available • Avoid entering the customer’s home if at all possible

Chris Beasley | Managing Director | Safety Navigator

• Explain to the customer that you have a COVID-Safe Plan and that you are happy to share it if needed • Wear gloves when conducting work on site • Do not use the customers’ bathroom • Don’t let the customers’ bad choices and habits change your own behaviours, i.e. if it’s clear they aren’t as committed to being COVID-safe as you are, don’t relax your personal commitment.

No Contact / Zero Contact With Customers For Business Processes that don’t Require It If you don’t have to have contact with the customer, don’t. Processes such as invoicing, designing, quotes and marketing materials can be sent to the customer without having personal contact. You may even decide to offer Zoom initial consultations to your customers to avoid first up contact. The point is most customers before this pandemic already probably hated (physical) paperwork. So, use software and technology to make yours and their lives easier, and help stop the spread of COVID-19 in the process.

No Contact / Zero Contact with Suppliers - Buy online or order over the phone As is the case with No/Zero contact with suppliers, wherever possible, all your engagements with suppliers should be with no personal contact. Use online or over the phone orders. For a more personalised service or for a closer look at some products you are looking to purchase, you could use Zoom or Facetime with the suppliers’ representative. This method may have made little sense even

six months ago. Today it’s par for the course.

Self-Declare

Develop or find a simple questionnaire or checklist you and your workers can complete every day to self-declare you and they are COVID-free. There are many templates out there, so find the right one for your business. But whichever template you decide to use, make it short. The idea is that a set of simple questions relating to an individuals’ signs or symptoms and making them accountable for how they’re feeling and whether or not they attend work if some symptoms of COVID-19 are present. The five tips we have listed here are by no means a comprehensive list of strategies to tackle the challenges that the COVID-19

pandemic presents a home improvement or renovation business. Instead, here we have attempted to select just five tips to serve as action points that can be implemented in your business today to help stop the spread. There are other resources you can tap into over and above what we’ve listed here. Possibly the first port of call should be Safe Work Australia. Chris Beasley is Managing Director of Safety Navigator, a cloud-based WHS system with over 10,000 Australian and New Zealand business customers, many of whom are Franchise Organisations. chris.beasley@safetynavigator.com.au www.safetynavigator.com.au

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• Wear gloves if at all possible

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snaps h ot: D e c k S e a l

seal your future with a deckseal franchise

Have you ever wanted to own your own business, but did not know where to start? Why not invest in a DeckSeal franchise? Taking on a franchise business can be a great way to kickstart a new career as your own boss! With common benefits including instant brand recognition in an established market, set supplier contracts and a support network of your franchisor and fellow franchisees, buying into an already established business model is a tempting proposition for many! Who is DeckSeal and what do we do? Since DeckSeal’s inception in 2007, the company has grown to be the largest deck and timber restoration and preservation specialists in Australia. We restore and preserve timber decks, screens, fences, seats, handrails, posts, cladding, outdoor furniture and planter boxes and garden edges, servicing residential and commercial clients. With the help of franchise industry professionals and an ever increasing demand for our services, the DeckSeal franchise system was launched. Our proven business model and strong industry network has allowed us the growth and continual success to be the leading deck restoration professionals. Since its inception, DeckSeal already has 9 franchises in operation as well as 3 management run regions. Franchises are now available in NSW, QLD, WA, SA & TAS. There are only 4 Victorian franchises now available. We are a mobile business that can be run from a home-based office, keeping overheads down. DeckSeal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. The restoration and preservation of timber structures and decks is a niche business, placed within a significant growth market. Now more than ever, people are entertaining at home and utilising their outdoor areas.

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A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country. Not only does a timber outdoor area extend existing living space, it adds value to a property - more so when maintained to its full potential. To become a DeckSeal Franchisee, you need to be honest, organised and hard working. You need to be driven and dedicated to growing your own business with good time management skills. Our Franchisees are invoicing between $10,000-$15,000 per month (sole operator) and $15,000-$30,000 per month (with 1 or 2 staff). These figures can vary depending on location, work ethic, staff, hours per week, etc. For more information or to register your interest please call 1800 332 525 or email admin@deckseal.com.au

A DeckSeal Franchisee will receive: • Hands on, infield training in timber/deck maintenance and restoration with DeckSeal Master Franchise (4 weeks) • Direct access to our products and suppliers • Full Suite of Operations Manuals • Sales and brand marketing • Exclusive large territories • Quoting and estimating training • Most leads coming through the Customer service call centre on our 1800 number • Well established, fully automated systems and operations • Software and training Xero, Gmail, ServiceM8 & Op Central • Ongoing individual professional support • NO ongoing marketing levies!

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e x pert adv i c e

3 Warning Signs

that You Have an Unhealthy Relationship to

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Georgia Murch | Author Flawsome: The Journey to Being Whole is Learning to be Wholey

“When you start noticing how you are responding to the outside world and decide to respond well, you move into a place where others respect you and importantly your self-respect elevates.”

Feedback is bigger than conversations

You’re in denial

The thing about feedback is that it’s not always about what people tell you. It’s not always the content in conversations. Feedback is everywhere. It could be the feedback you give yourself when you are in a conversation with another, or observing how someone is being treated. If a colleague is publicly pulling another ‘into line’ and you have a reaction to it, that’s feedback that you are uncomfortable.

If someone called you and said they wanted to have a chat to give you some feedback, and you’re like most of the population, you would likely assume the worst. This would be irrespective of your seniority and how much experience you have. We are all a little crazy like that. It’s because we are wired to think in deficits. The technical term is a ‘negative bias’. Seeing gaps and opportunities is one of the things that makes you a great leader. In fact, your brain is wired to stay in the trap of anticipating bad news. Yet if you stay in this high alert space, at all times, it will not serve you. Because you will assume the worst and then go down a rabbit warren of being constantly on your guard or defensive or even retreating.

Feedback is just information you receive and how you respond to it. Both the receiving and responding. One is content that comes your way, the other is the feedback you give yourself.

Your response is your sign So how do you know when you are friends with feedback or not? We can make this super simple. Does what you are hearing or observing make you react ‘above the line’ or ‘below the line’? You may know them as marketing or accounting principles. In this context it is about our behaviours. How we react in the moment. Below the line is when you are closed, defending or protecting. It’s about avoidance of the role you may have played and ultimately avoiding responsibility. At worst when up are below the line you are trapped in blame. Blame says that someone or something is wrong, and it’s not you. It’s a discharge of ownership. It also means you don’t need to take responsibility for your reactions. When you blame you shut off the possibility of learning. Whether it blame of others or it’s self-blame, it is all unhealthy and unhelpful.

The other sign of and unhealthy reaction to feedback is denial. This is where your fear of reconciling feedback with what you know about yourself keeps you in your blind spots. In its simplest form it’s a coping mechanism as you might not be willing to face what might be true, so you protect yourself to remain in a ‘safe’ place. This creates disconnection with others and yourself. Being above the line is about staying open and curious; responding well because your intention comes from a good place. When you start noticing how you are responding to the outside world and decide to respond well, you move in responsibility and ownership. This is where you manage your responses, understanding that there is a better way and that you must self-regulate. It’s a space where you learn not to control people or circumstances and to know what to influence and what to leave. When you start noticing how you are responding to the outside world and decide to respond well, you move into a place where others respect you and importantly your selfrespect elevates. We just need to learn how. Ultimately feedback either makes you bitter or better. You get to decide. Georgia Murch is an expert in designing feedback cultures and helping people reconcile the feedback they give themselves. She is a best-selling author and has just launched her third book, Flawsome: The Journey to Being Whole is Learning to be Wholey (Major Street Publishing). For more information of how we can help people and organisations visit www.georgiamurch.com

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“Feedback is just information you receive and how you respond to it. Both the receiving and responding. One is content that comes your way, the other is the feedback you give yourself.”

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e x pert adv i c e

Maintaining Business Loyalty in a Changing Business Landscape One of the many disruptions caused by COVID-19 is the change in consumer behaviour, which is challenging brand loyalty. The social distancing restrictions and lockdowns, and resulting financial uncertainty, caused many consumers to stop spending money on all but the most essential purchases. This resulted in more than half of Australian consumers changing their usual buying behaviour by purchasing from new stores or companies. (1) As consumers look for lower prices and increased convenience, brand loyalty is less powerful, with customers prepared to try new brands and leave previously trusted brands behind. However, providing exceptional customer service can help overcome this risk, with 96 per cent of customers saying that customer service is important in their choice of and loyalty to a brand, which proves just how crucial it is to provide undeniable, consistent value to customers. (2) COVID-19 has seen spending shift from physical to digital channels as public safety remains a top priority for both consumers and businesses. Consumers are replacing

“Customer calls are extremely valuable to businesses and missing them can be damaging. This is because customers usually call when they’re ready to buy or they have an issue that needs to be solved.” Mike Mulvey | Regional Managing Director, Australia and New Zealand Fonebox

or complementing physical activities with digital equivalents, with engagement on online platforms surging. This means that online-only consumers can’t ask questions in person. Consequently, phone communication has never been so important. While connecting with customers over social media, instant messaging or email is useful, consumers often find it easier and faster to resolve questions via a phone conversation. It’s likely that consumers will continue to prefer digital channels after the crisis. (3) With phone communication one of the few channels that affords a real, instant human connection, while also aligning with contactless engagement that comes from digital technologies, organisations must ensure the quality of customer service remains high, regardless of workload. This can be difficult, since ongoing workforce modernisation and social

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distancing measures make it more complex to contact staff members by phone reliably. A largely remote workforce means office phone numbers often have to be forwarded to a specific number, which is usually the store number. However, if in-store staff members are busy dealing with customers, these calls can go unanswered. Customer calls are extremely valuable to businesses and missing them can be damaging. This is because customers usually call when they’re ready to buy or they have an issue that needs to be solved; both of these scenarios require an immediate response. Delays, missed calls or voicemail diversion can reduce customer satisfaction, and it is often difficult for organisations to call back at a time that suits the customer. Additionally, in-store customer service can be affected if a sales assistant is on a call with

no other team members available to help in-store customers. This can lead to missed revenue, client losses, and reputational damage, all of which can be catastrophic in the current landscape.  As the retail sector becomes accustomed to the switch from physical to online channels, consumer confidence will start to recover with permanent growth expected for online channels. (4) Organisations that have been slow to adopt digital capabilities must do so quickly, with those who have implemented a true omni-channel experience being best positioned to benefit during the early recovery period. McKinsey suggests that three priorities will define customer experience in the post-COVID-19 era: 1. Digital excellence. 2. Safe and contactless engagement. 3. Dynamic customer insights. (5) Leveraging digital capabilities, there are three ways companies can improve customer interactions to build customer loyalty:

1. Connect with consumers how and when it suits them While the retail sector overall has seen a reduction in turnover year-on-year, some sectors, including eCommerce haven’t been

as heavily affected. (6) There is added pressure to work harder and faster right now for many staff members due either to a reduction in staff, or an increase in demand. This can be dangerous for businesses as rushed customer service interactions can result in negative experiences, while overwhelmed employees are less likely to be engaged, which could lead to staff turnover.

A call forwarding system can help organisations maintain client loyalty by developing rich relationships through reliable service and consistent, high-quality customer interactions. However, simple call forwarding is no longer sufficient for organisations that want to truly leverage the power of human voice connections. Businesses need to be able to choose how

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“With phone communication one of the few channels that affords a real, instant human connection, while also aligning with contactless engagement that comes from digital technologies, organisations must ensure the quality of customer service remains high, regardless of workload.”

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e x pert adv i c e

2. Automate workflows “The rise of digital often means that consumers want information in real time. This means organisations must respond instantly, harnessing data and analytics tools that can extract immediate customer-experience insights and overcome the short-sighted and reactive nature of surveys.”

and where to direct incoming calls. When customers call a business number, their call should be automatically directed to an answer point previously determined by the business based on various routing options. This will ensure calls are answered by staff members best equipped to handle customer needs. As well as managing phone calls, an inbound call solutions agency can also handle the calls as a service. They can take messages, nurture leads, make bookings, process sales, and escalate more complex requests to the appropriate person. By ensuring a call is never missed, businesses can give customers the experience they’re looking for, leverage opportunities on the spot, and build a reputation for being responsive.

By partnering with a call solutions agency, businesses can automate repeated processes such as call routing, email confirmations and reporting. This lets team members focus on more valuable, revenue-generating activities, rather than mundane administrative duties. This also improves the accuracy of company data as human error is removed from data entry processes.

3. Anticipate customer needs through data insights Using real-time data insights from a call solutions agency, businesses can anticipate customer sentiment and add customer value. The rise of digital often means that consumers want information in real time. This means organisations must respond instantly, harnessing data and analytics tools that can extract immediate customerexperience insights and overcome the shortsighted and reactive nature of surveys. Additionally, businesses can gain databased insights into how phone calls are being made or missed, to whom, and how much they cost. This lets business leaders assess employee productivity levels, as well as gain insight into areas where the organisation could improve. For example, managers could see that most inbound calls are missed during lunch hours, which could be because the lunchtime rush keeps the in-store sales assistants busy. Using a call service agent

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during those hours can ensure no calls are missed. In a changing retail environment, companies can achieve customer loyalty by fostering rich human connections. The permanent growth expected for digital channels means that phone calls have become invaluable in providing contactless human interactions. Partnering with an inbound call solutions agency can ensure businesses provide reliable service and consistent quality customer interactions by meeting customers at a time and in a place that suits them. As J2 Global’s regional managing director, Mike directs the business’s strategy in the ANZ region. Mike has held numerous senior leadership roles in telecommunications and technology organisations including Nokia and Tait Communications. His sharp commercial acumen is illustrated by his success in roles with start-up businesses including Cirralto, and the Prophet’s Rock winery, which he established from 44 acres of bare land to become a global wine brand. (1) https://www.mckinsey.com/business-functions/marketing-andsales/our-insights/survey-australian-consumer-sentiment-duringthe-coronavirus-crisis (2) https://info.microsoft.com/rs/157-GQE-382/images/ENCNTNT-Report-DynService-2017-global-state-customer-serviceen-au.pdf (3) https://home.kpmg/au/en/home/insights/2020/04/coronaviruscovid-19-retail-survival-and-revival.html (4) https://home.kpmg/au/en/home/insights/2020/04/coronaviruscovid-19-retail-survival-and-revival.html (5) https://www.mckinsey.com/business-functions/operations/ our-insights/elevating-customer-experience-excellence-in-thenext-normal (6) https://www.abs.gov.au/ausstats/abs@.nsf/mf/8501.0

Learn more at www.snaponfranchise.com.au

PR O FI L E : S n a p - o n To o l s

The Advantage of

a Strong Business model and Brand During a Global Crisis

Snap-on has been providing professional tools within the automotive industry for the last 100 years and has become an iconic brand. To understand why, we recently interviewed Snap-on’s Vice President of International Sales and Franchising - Barrie Young, who provided insight into the strength of Snap-on’s business model and what makes this a fantastic franchise opportunity. Barrie’s experience has helped shape the presence of Snap-on globally. Barrie’s journey within Snap-on has stretched across 3 continents starting as a franchisee in June, 1980 in Birmingham, UK. Over the years Barrie was provided numerous opportunities within the organisation, holding positions from Field Manager to Branch Manager, then later being promoted to UK Sales Director. In 1999 Barrie relocated to Australia to become the Managing Director of Australia, New Zealand and South Africa. Then in 2007 became the President of Worldwide Sales and Franchising in Wisconsin, USA. Celebrating his 40th year within Snap-on, Barrie has relocated back to Australia as the VP of International Sales & Franchising and is now

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“Over the last 100 years as a business we have been through several crises including the great depression in the 30’s, WW2, various conflicts around the world, the GFC in 2008 and now the COVID-19 pandemic. But as a mobile business we still get to visit our customers, whereas if you happen to be a retail shopfront you are dependent on customers choosing to come to you.”

always on our minds is that we must help protect our franchisees and their businesses. If you lose your franchisees, then you won’t have a business when the crisis is over. We also help our customers by ensuring they are looked after with promotional offers and deals”. At the back of all this is the strength and heritage of the Snap-on brand “You can find people that have never used our tools and never will, but still know who Snap-on is. That is due to 100 years of Snap-on franchisees visiting customers and telling our story” said Young. “For our customers the value of our brand and products is not difficult to describe, I had one mechanic explain it to me this way – I’ll never take the most expensive holidays in the world, because I can’t afford them, I’m never going to live in the most expensive part of town and I’ll probably never drive the most expensive car. But the one thing I can own that is the best in the world are my tools, and I use my them every day. When people ask why I spend thousands of dollars on my tools, it’s because I spend 10 hours a day working out of my toolbox.” For customers it’s not just about having the best tools in the world, it’s also about the relationships and having the best experience as well. reflecting on what has made Snap-on a stable franchise business that can withstand an economic and pandemic crisis. “The bedrock of Snap-on’s stability is our business model, the one thing that really makes a difference compared to other retailers is that Snap-on is a mobile business” said Barrie Young. “We are taking our products and visiting customers every week at their place of work. We get to see our customers with what we believe are the best products in our industry”. “Over the last 100 years as a business we have been through several crises including the great depression in the 30’s, WW2, various conflicts around the world, the GFC in 2008 and now the COVID-19 pandemic. But as a mobile business we still get to visit our customers, whereas if you happen to be a retail shopfront you are dependent on customers choosing to come to you”. “In the case of COVID-19, businesses have been restricted with only those deemed as essential remaining open. But Governments understand that keeping automotive and transportation systems running is essential. For this, mechanics and technicians need to keep working and therefore they need the right tools to do the job”. “Whether it is a global virus or an economic crisis, they come and go, they don’t last forever. But during these events the one thing that is

“Ecommerce has not impacted our business because customers still want the personal experience of our franchisees turning up. That’s because they develop personal relationships with their customers, they know all their customers by name, their wives, their kids, their dogs. They develop a close relationship and often our franchisees are being invited to customers’ birthday parties, weddings and BBQ’s”. “Here’s the way we think about it. If you are a Snap-on franchisee and you visit customers every week, and he’s going to be on your truck for 10 minutes. We want that 10 minutes to be the best 10 minutes of that mechanic’s week. So as long as you do that every week, with every customer then they will stick with us.” “As a franchisee there’s no guarantee of success and it’s not an easy business. Our franchisees work incredibly hard, and if they don’t work incredibly hard they are less likely to be successful. But there are many franchisees that have changed their lives for the better due to the time they have spent in Snap-on.” Snap-on is one of the world’s leading franchise systems and entrepreneur Magazine has ranked Snap-on in the top 25 ranked global Franchisors. For more information about the Snap-on franchise opportunity visit: snaponfranchise.com.au.

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snaps h ot: A n d rew B a r to n L a u n d r y S y s te m s

Laundromats Classed as an

Essential Service These are exceptional times and I wake up every day thankful I’m working in an industry that is largely unaffected by the turmoil of the world all around us. Laundromats have been classed as an essential service in many countries around the world and they continue to remain key to the fight against COVID-19.

At Andrew Barton our Managed Laundromat Service includes a full cleaning service and we have spent time ensuring all cleaning staff are fully trained in how to effectively clean laundromats. In addition, we now have public health and safety posters in all laundromats highlighting guidelines including observing social distancing and outlining the additional cleaning measures in place. One of the unique aspects of our laundromats is the cashless payment system, not only do we see an increase in revenue over old cash but it’s

“We’ve been carefully monitoring the effects of the various levels of lock downs on the revenue of our client’s laundromats and interestingly we’ve noticed in most cases it’s been business as usual with no discernable effect.”

significantly more hygienic and our customers are much more comfortable knowing there’s no need to use cash or change machines. We’ve been carefully monitoring the effects of the various levels of lock downs on the revenue of our client’s laundromats and interestingly we’ve noticed in most cases it’s been business as usual with no discernable effect. In some cases, we’ve even noticed an increase, notably where competition has been won from older, coin operated and less hygienic laundromats. This finding has proved what we set out to do, namely, to help investors build sustainable businesses that disrupt the market with technology, quality and reliability. For more information on how to build your own laundromat portfolio contact mls@andrewbarton.com.au or call on 1800 30 40 30.

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WHO KNOWS HOW LONG THIS IS GOING TO L AST... We understand some of the challenges our Franchise/Multi-Site customers are facing. In response we have developed two FREE online tools to assist both those staff in the frontline, and those staff whom have been sent home to work. COVID-19 Declaration A FREE four question checklist for staff to use to declare themselves fit for work if they are in a customer/public facing role. HomeWork A FREE set of three online actions for staff working from home to undertake to ensure they are creating a safe working environment. Both the COVID-19 Declaration and HomeWork are FREE to any Franchise Group or Multi-Site whom think they can benefit from these tools. To find out more call me on 0401 803 302 or send me an email at cbeasley@safetynavigator.co

GLOBAL E X PA N S I O N We can help to put your franchise system in an operational position to attract successful franchisees. We are members of the IFA and other respected organisations. The transition process can be daunting, but we know the trusted business and legal players who can take you through the first minefield.

Our GLOBAL CONNECTIONS are trusted operators in their markets and will enable a smooth entry into NEW TERRITORIES.

With direct experience of the North American, UK and Australian/ New Zealand Franchise markets we have been in the business of selling franchise systems direct to franchisees for over 35 years.

Constant changes within the codes of conduct can create a massive challenge to franchise systems wanting to move outside of their established markets.

For an initial discussion, please contact

globalpublishers@icloud.com Business Franchise Australia and New Zealand 55

e x pert a dv i c e

Is a Franchise Better than an Independent Business in a Crisis?

These five lessons from the COVID-19 crisis show the advantages that owning a franchise can have over owning a stand-alone business.

Lesson 1: We’re all in this together In business as in life and nature, there’s strength in numbers. We’re all stronger when we stand together, and that’s what franchising is all about – or should be all about. The problem is that not all businesses have been affected by the pandemic with the same severity. Travel agencies, retailers,

56 Business Franchise Australia and New Zealand

entertainment services and restaurants have been among the hardest hit while many maintenance, technology and food delivery services have thrived. Another problem has been that not all franchisors responded to the lockdown in the same way. Green Acres, one of New Zealand’s longest-established and largest lawnmowing and cleaning franchises, was reported to have continued to demand fees, even though most

of their franchisees were no longer able to work and earn income. But other franchisors set the standard for crisis management. McDonald’s is estimated to have foregone at least US$1 billion in deferred rent and royalty payments as sales slumped worldwide, and then gave franchisees US$210 million to rebuild sales as lockdowns began to ease in many corners of the globe. The reason for all this apparent altruism is, of course, that franchisors understand that without franchisees, they don’t have a business. By helping their franchisees, they are helping themselves. But many franchisors have realised that helping their franchisees financially is not enough. They know that if their franchises are to not only survive the COVID-19 crisis but position themselves for growth in the postcrisis world, they must fast-track technology development and product/service innovation and transform their business models. And that means working more closely than ever with their franchisees to implement these changes, and even involving franchisees – who are closer to customers than the franchisors – in the change-making development and decision process.

Lesson 2: Provide strong leadership The COVID-19 crisis is like nothing the franchise industry has ever seen before. There have been other pandemics, but no one could have anticipated the far-reaching impact of this one on the entire world. So no one could have planned, let alone prepared for it. Or could they? They say history never repeats, but it can offer lessons in dealing with similar situations. Australia and New Zealand are good examples. Both countries have experienced more than their fair share of catastrophic events, what with Australia’s bushfires and New Zealand’s earthquakes. “[As a result] we’ve developed a very good crisis management approach,” says Chris Quin, chief executive of Foodstuffs, New Zealand’s largest supermarket cooperative. “The way people collaborate, take accountability and innovate is spectacular.” Leadership is key to proper crisis management, and best practice this far into the pandemic would indicate that communication, positivity, transparency, inclusiveness and forward-thinking are the keys to effective leadership.

“Because franchise networks are geographically widespread, many have already developed smart ways to keep in touch using Zoom and other technology for remote communication.”

“The COVID-19 crisis is like nothing the franchise industry has ever seen before. There have been other pandemics, but no one could have anticipated the far-reaching impact of this one on the entire world. So no one could have planned, let alone prepared for it. Or could they?” Robin La Pere | Franchise Consultant No Ordinary Businesses and Franchises

“Amidst the chaos of our world right now, our instinct may be to hunker down, wait it out, and weather the storm — essentially, hit pause,” says Michael Ruiz, CEO of Global Talent Solutions, a specialist executive search firm for the franchise industry. “But for business owners, and especially franchisors who have an entire network of partners to consider, hitting pause is the worst move to make. Now’s the time to keep swimming to stay alive.”

Lesson 3: Get closer to suppliers and customers New Zealand Prime Minister Jacinda Ardern’s “we are here for you” approach to the pandemic has been widely lauded around the world. Given that anxiety and depression are now at pandemic levels themselves because of the crisis, business leaders as well as politicians have a role to play in the recovery by

understanding and meeting their customers’ changing needs. For leaders in the franchise industry, that has brought even greater recognition of the importance of getting closer to those who are closest to the franchises’ customers – their franchisees. For many whose supply chains have been disrupted or have the potential to be disrupted, it has also been imperative to get closer to their suppliers. But how do you get closer during a lockdown or when everybody’s social distancing? Here’s where the majority of franchises have several other advantages over most independent businesses. Because franchise networks are geographically widespread, many have already developed smart ways to keep in touch using Zoom and other technology for remote communication. Many also use centralised financial, point of sale and

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e x pert a dv i c e

“If you’re smart, you’ll come up with new and creative ways to meet your customers’ needs. Fitness centres started offering virtual classes in the comfort and safety of customers’ homes.”

demand and return on investment as a way of championing them before rolling them out to the network as a whole. With innovations such as drive-throughs, delivery services and contactless touchscreen ordering already in place, McDonald’s was well-positioned to meet the changes brought about by the pandemic.

Lesson 5: Get ready for growth There’s a danger that while franchise leaders are intently focused on dealing with current challenges, they will lose sight of their overall vision. But because the crisis is so deep and pervasive, many businesses can already see that their future will be quite different from the past, says veteran corporate leader, Rob Campbell. customer relationship management systems to monitor their markets and their franchisees’ performance so they can provide management guidance where required. The prevalence of drive-throughs, e-commerce and delivery services in franchised businesses have also given them a more significant headstart over independent businesses during the crisis. These advantages, combined with the fact that franchises with their group buying power tend to have strong relationships with suppliers, have made franchising an even more attractive option for would-be entrepreneurs, even during these difficult times.

Lesson 4: Be prepared to pivot What do you do when your fitness centres, dine-in restaurants and retail stores suddenly become off-limits to your customers? If you’re smart, you’ll come up with new and creative ways to meet your customers’ needs. Fitness centres started offering virtual classes in the comfort and safety of customers’ homes. Cafés and restaurants offered home delivery and click-and-collect meal services. Retailers embraced ecommerce. Health services gave

online consultations or opened drive-through clinics. Home improvement stores provided their customers with online DIY courses. Clothing designers streamed online fashion shows. Creativity and innovation thrive in times of uncertainty. For businesses and franchises around the world, letting go of the past has been the key to surviving the crisis. And those who adapted fastest to the new business environment were the ones to thrive despite adversity. But effecting change in a franchise can be like trying to turn a speeding road train, so how can you create an innovative and agile culture in your franchise? In particular, how can you motivate franchisees to invest in new technology, products and even business models without creating undue resistance or conflict? McDonald’s is something of a role model in this. After some false starts in innovating to meet the changing needs of their markets in the 1990s, the corporation now works more closely with its franchisees to innovate, using strategies such as trialling new products and technology in both company-owned and selected franchised restaurants to demonstrate

58 Business Franchise Australia and New Zealand

“Executive teams and boards have swung into action, in my experience, remarkably quickly and effectively,” he says. “Many of them are change agents already remaking their businesses… they’re also working on how to emerge as better businesses.” The question is: What will the world look like once the pandemic is over or at least contained? Once again, smart franchisors are working with consultants and government bodies to envisage future scenarios and using them to develop possible strategies. Just as importantly, they are collaborating with their franchisees, suppliers and other partners to become more agile, rapidly assessing changing situations and then pivoting to take advantage of them and become more robust businesses. Robin La Pere is a franchise consultant with more than 20 years’ experience as a franchise manager, CEO and owner as well as a consultant, coach and speaker on franchising. Based in Auckland, New Zealand, he works with clients throughout Australasia and internationally. He is a specialist in business model development, strategic planning, process improvement and franchise recruitment marketing. www.noordinary.co.nz

Darryl Morris

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PR O FI L E : franchising e x po

Find a new you

Reader special: Register to visit any Franchising & Business Opportunities Expo for half price at: www.franchisingexpo.com.au by using promo code CGB

at the Franchising & Business Opportunities Expo

make it easier for you to connect with our exhibitors while we wait for the Sydney show to return in November! You will see exhibitor videos, more contact options and expanded content to help you find your perfect business match. The industry directory will be live all year making it easy for anyone wanting to become their own boss and turn their dreams into reality. Buying a franchised business gives you the concept, systems and support. Come to the Franchising & Business Opportunities Expo to learn more about the opportunities. Our exhibitors cannot wait to meet you in person in November to help you on your journey to be your own boss!

As businesses begin to reopen in parts of the country, the demand for franchise opportunities is booming as people search to secure themselves a better future – one they can take control of. We are ready to help you– whether you are an established franchisor or franchisee, or simply want to turn your dreams into reality! The Franchising & Business Opportunities Expo will run from 13-14 November 2020 at ICC Sydney. This is the place for franchise brands to connect face to face with potential franchisees to find successful business partnerships. Exhibition Manager Fiona Stacey says “It has been tough for every business to get through these times. However, we need to start planning for the rebuild and exploring new careers is going to be top of mind for many people.”

Before taking the leap into your franchising journey it is critical to research what is involved. Apart from the legal and financial side of buying a franchise, the type of business is also important and careful consideration is needed to ensure you find your perfect match. We have done some of the work for you, putting together an Education Centre page on our website which includes information and references to start you on your way. We all know it is much better to connect and do business face-to-face. That is why we love the Franchising & Business Opportunities Expos. The current setbacks mean we need to do more online, and so we have made some exciting changes to the industry directory – to

Exciting new concepts on offer in Sydney include Jiffy Clean, PhysioInq , City Cave, Euclideon, Hey Juice, Ninja Kids, O’Brien Electrical, Green Motion, MindChamps, Darbecca and many more. In addition to meeting exhibitors, visitors can attend the free seminars held as part of the show. Here visitors will learn from experts in franchising and hear from successful franchisees, as well as strategies and pitfalls to avoid. For more information on visiting or exhibiting contact Fiona Stacey at: 03 9999 5464 fiona@specialisedevents.com.au www.franchisingexpo.com.au

Diary Dates: Sydney: 13-14 November 2020, ICC Sydney, Darling Harbour Melbourne: 12-13 March 2021, Melbourne Exhibition Centre Perth: 16 May 2021, Crown Perth Brisbane: 18-19 June 2021, Brisbane Convention & Exhibition Centre

60 Business Franchise Australia and New Zealand

BE YOUR OWN

2020 IN

• Free advice from the experts • Meet the people behind the brands • Free seminars daily

SAVE $10 Get your half price ticket online using code CGB Sydney | 13-14 November 2020, ICC Sydney Melbourne | Perth | Brisbane return in 2021

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Business Franchise Australia and New Zealand 61

h ot to pi c s

Behind the

headlines Mowing franchisor offers to pay franchisees’ fines for lockdown breaches The founder of home services franchise Jim’s Mowing has reportedly offered to pay any fines issued to his franchisees caught breaching Melbourne’s Stage 4 Covid-19 restrictions, according to a media report. The offer has resulted in a warning from Victoria Police that they will “crack down hard” on Jim’s Mowing and a statement from the Premier that “there will be no mowing your lawns” until mid-September. In a television interview, Jim’s founder Jim Penman accused the Victorian premier of being a tyrant for the draconian measures.

Food franchisor appointed to national COVID Commission The National COVID-19 Commission has appointed Bao Hoang, the founder and CEO of Vietnamese food chain Roll’d, as one of 11 commissioners advising the Australian government on its pandemic response, according to a media report. The Commission was established in late March in response to the first stages of the pandemic and includes businesspeople and

entrepreneurs. It has been renewed with a focus on providing advice on implementing the Federal government’s upcoming JobMaker policy which signals changes to industrial relations and vocational training postpandemic.

General Motors chief defends Holden exit decision The chairman and managing director of Holden parent company General Motoers has defended the company’s February decision to withdraw Holden from the Australian market at a Senate inquiry into its operations in Australia, according to a media report. He denied claims that the decision to withdraw had been made long before the company’s exit was announced and defended the compensation amount offered to Holden dealers, stressing that the investment required in production, technology, and distribution could not be justified for a market that generated only one per cent of GM’s global vehicle sales. General Motors (GM) has also formally declined a request to sell the Holden trademark to Australia, or to any other potential bidder, stating that it intends to use the trademark and brand into the future for

62 Business Franchise Australia and New Zealand

service and repairs to existing Holden cars, according to a media report.

Financial advisors launch class action over buyback formula Former financial advisors of AMP’s financial planning arm have launched a class action against the company claiming financial ruin following a change in policy that devalued their businesses by more than one-third and left many in debt, according to a media report. The lawsuit relates to changes made in August 2019 by AMP to a long-standing arrangement with its financial planners known as the buyer of last resort (BOLR). Under BOLR terms AMP agreed to purchase client books of retiring advisors for four times the annual revenue. The new terms reduced this to 2.5 times, a move impacting up to 1,000 former advisors. AMP announced that the chief executive of its Australian operations left the company this week after less than a year in the role.

Discount retail franchise goes into voluntary administration The Australian master franchisee for Chinabased discount retailer Miniso has been placed into voluntary administration in a move

which directly affects 31 stores, and around 20 others indirectly through stock distribution arrangements, according to a media report. Miniso Master Franchisee Pty Ltd which operates under a brand licence from a HongKong based company owes creditors an estimated $14.6 million, and is responsible for most of the retailer’s local leases including support offices in Sydney and Melbourne. Negotiations began with administrators in May as the pandemic drove a decline in foot traffic.

200-outlet fitness chain sold The parent company of gym franchise Plus Fitness, which has 190 outlets in Australia plus seven in New Zealand and India, has been sold to listed fitness aggregator Viva Leisure in a deal reported to be worth $18 million, plus a $2 million earnout, according to a media report. Under the deail, the founders of Plus Fitness will be required to continue working in the business for at least 12 months. Canberrabased Viva Leisure was listed on the Australian Securities Exchange (ASX) in mid-2019, and has expanded from an initial 33 outlets to 83 prior to the Plus Fitness acquisition, which is expected to complete by the end of next month.

Franchises fare better than independently owned businesses Research from the United States indicates that franchise businesses are surviving the coronavirus pandemic better than independently owned businesses, according to a media report. Franchisors provide financial assistance such as suspension of fees and leveraging of suppliers while offering competitive advantage through brand recognition and supporting creativity to adapt to change quickly.

Courier brand prosecuted for misleading franchisees Franchised courier delivery business Megasave is being prosecuted by the Australian Competition and Consumer Commission (ACCC) for allegedly misleading prospective franchisees by providing false or misleading promises of payments and income. The false or misleading statements were provided to prospective franchisees via promotional statements and marketing materials, both online and in hardcopy documents, and in communications by Megasave’s sole director and others. The ACCC received complaints from more than

30 franchisees who reported suffering serious financial harm due to Megasave’s conduct.

Surprise changes to Franchising Code released Changes to the Franchising Code of Conduct to provide additional protections for motor vehicle dealerships have been released by the government without fanfare and take affect from June 1, even though the updated version of the Code was only released on June 22. The changes to the existing Code are a surprise development in lieu of a separate, industry-specific Code for motor vehicle dealers proposed under the New Vehicle Dealership Agreements Regulation announced in late 2019, and made available for public consultation in February this year. Instead, new provisions relating to vehicle dealership agreements have been inserted into the existing Code, creating a new Part 5 to the Code and modifying a number of other elements. The changes that apply for motor vehicle dealership agreements provide for a 12-month notice period if the franchisor does not intend to renew a franchisee, a requirement to cooperate on the winding-down of stock levels if the agreement ends, restrictions and disclosure requirements in relation to capital expenditure, and provision for multifranchisee mediations. Franchisors who have issued disclosure documents since June 1 featuring the previous version of the Code are recommended to provide the new Code, and review their disclosure documents for correct referencing due to changes to the numbering of clauses in the new Code, while those using the ACCC’s Franchisor Compliance Manual will need to check with the ACCC for updates. The new provisions in the Code may impact current negotiations between approximately 185 Holden dealers whose businesses have been impacted by US parent company General Motors’ decision to exit the Australian market this year. To download the latest version of the Franchising Code of Conduct, visit https://www.legislation.gov.au/Details/ F2020C00511

ASIC concludes investigation into RFG The Australian Securities and Investments Commission (ASIC) has concluded its investigation into multi-brand franchisor Retail Food Group (RFG), notifying the

Jason Gehrke | Director Franchise Advisory Centre

market that no enforcement action will be taken, according to a media report. The investigation related to alleged potential breaches to the Corporations Act referred by a parliamentary committee into the franchising sector in 2019. ASIC retains the right to recommence investigations and/or commence enforcement action if circumstances change. Brands operating under RFG’s umbrella include Michel’s, Gloria Jeans, Brumby’s, Crust Pizza, and Donut King.

Franchising Code penalties increase Penalties under the Franchising Code of Conduct, as well as some penalties under the Australian Consumer Law have increased from July 1, according to the Australian Competition & Consumer Commission (ACCC). Penalty units, which are used to determine the size of a financial penalty, have increased from $210 per unit, to $222 per unit. The maximum number of penalty units for a single breach of the Franchising Code is 300, which could mean a financial penalty of $66,600.

New Victorian laws criminalise wage underpayment Victoria has passed legislation to make it a criminal offence to deliberately underpay employees, despite concerns that the laws may be unconstitutional, according to a media report. The new laws due to come into effect in mid-2021 have been criticised by the federal Attorney-General, academics and business organisations who claim there is a risk that people will be prosecuted multiple times for the same offence under new state and existing federal laws. A team of inspectors will be empowered to police the laws which include fines of up to $1 million for businesses and up to 10 years’ jail for offending employers. www.franchiseadvice.com.au

Business Franchise Australia and New Zealand 63

Adverts

Stationery

Logos

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Posters

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JEJAK GRAPHICS

a lasting impression

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pr o f ess i o na l s er v i c es l i st i n gs

PO Box 5039, Wheelers Hill, VIC, 3150 P 03 9533 0029 Contact Corina Vucic E hello@fcbs.com.au https://www.fcbs.com.au/ FIX the gaps in your franchise offering There are often gaps in a franchising offering – whether that’s because the franchise has just started, the franchise is deliberately being kept small and manageable, or because a decision has been made to keep the overheads of the Corporate Office low. Whatever the reason, those gaps in the offering can be critical to not only the success, but also to the legal compliance, of your franchise. That’s where FC can help. We can provide you with as much (or as little) support as you need. We cover all areas of franchising from strategic business advice and modelling, to audits, manuals and policies to ensure you are compliant. We can do all of your marketing – from graphic design to website design, social media lead generation and full advertising campaigns. We can run your events, handle your PR, do your recruiting, facilitate your training and even set up and run your Franchise Advisory Council. We have a team of highly skilled, innovative people with decades of expertise in all areas of franchising success. Contact us to see how we can help build your business, by providing a fuller offering for your franchisees.

Level 6, 64 Marine Parade (PO Box 10857) Southport Qld 4215 P 07 5591 2522 F 07 5591 2511 Contact Sam Rees E sr@ippartnership.com.au www.ippartnership.com.au A specialist Franchising and Intellectual Property legal firm, providing advice for Franchisors from conception to recruitment and ongoing management. The firm takes great pride in its long term relationships with Franchisors and providing clients with expert, tailored and cost-effective advice. Expert advice and assistance is also provided to Franchisees buying & selling businesses as well as in relation to disputes.

415 Canterbury Road, Surrey Hills, Victoria 3127 Australia P Australia (03) 9999 5488 | International +61 3 9999 5488 Contact Colin Crawford, National Franchise Manager E info@franchisedevelopments.com.au W www.franchisedevelopments.com.au

Level 27 Governor Macquarie Tower, 9 Farrer Place, Sydney, NSW 2000 P 1300 858 818 Contact Jessica Gadiel E systems@safetynavigator.com.au www.safetynavigator.com.au

Safety Navigator is a cloud-based health and safety platform used by over 10,000 Australian and New Zealand businesses. Our focus is on making health and safety compliance easy for business to allow them to reduce the risk of a workplace incident occurring. We specialize in servicing the Franchise industry.

We are a “one-stop shop” business expansion consultancy We create tailor made business strategies specifically for you and y our industry Our team has a 25 year track record Our experienced and passionate consultants provide business viability plans, franchising and licensing expansion strategies, legal documentation, operations manuals and franchise recruitment. We have assisted small companies to become household names. We have also developed expansion strategies for multi-national companies and worked with international networks to enter the Australian market. We have a strong 25-year track record in the recruitment of new franchisees and selling existing franchised businesses – Australia wide and taking Australian companies international. Want to discover the best methodology to grow your business? Contact Colin Crawford our National Franchise Manager

Business Franchise Australia and New Zealand 65

f r an c h i s e l i st i n gs

FRANCHISE 7-ELEVEN

Building 2 658 Church Street, Richmond, Victoria, 3121 Email: 7elevenfranchise@7eleven.com.au Website: www.7elevenfranchise.com.au

9ROUND – 30 MINUTE KICKBOXING FITNESS

1/238 Old Cleveland Road, Coorparoo, Queensland, 4151 Phone: +64 27 672 2312 ppowerman@liftbrands.com Website: www.9round.com.au/own-a-franchise/

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

RETAIL

7-Eleven Stores – 700+

FCA, AACS

Site Specific

Site Specif $400,000$1,000,000 (site dependant) ic

HEALTH AND FITNESS

800+ worldwide, 19 in Australia

Fitness Australia

30,000 + GST

$150,000 - $250,000

LAUNDRY SERVICES

100+

20%-30% Deposit

$100,000 financed over 5 years

ELECTRICAL TEST AND TAG

FCA

$35,000

$57,000 + GST + Vehicle

FREIGHT & LOGISTICS/ COURIER

29 (AUS) 18 (NZ)

Available upon application

Dependant on territory

Largest Retail Bakery Franchise

Over 600 bakeries across New Zealand, Australia, Canada and USA

Retail Association, Franchising Council of Australia

Existing Site Bakery Purchase $50,000 - $1,000,000 +gst Training $8,000 +gst New Site Bakery Purchase $500,000 $550,000 +gst

Training $8,000 +gst

BATHROOMS

FCA & HIA

$35,000 plus vehicle Investment required

MOBILE DOG WASH

FCA

$20,000

$30,000

DECK AND TIMBER RESTORATION

HYGIENE PRODUCTS & SERVICES

33 in AUS, 18 in NZ

FCA

None

$10,000 - $300,000

AUTHENTIC ITALIAN FAMILY FOOD FRANCHISE

FCA

$50,000 + GST

$500,000 $700,000

HEALTH/AGED & DISABILITY CARE

FCA

$80,000-$120,000 (in partnership with the franchisor)

MOBILE POOL SHOP & POOL SERVICE

100+

FCA

$69,000

$69,000 + Vehicle

HAIRDRESSING

210+ across Australia, NZ & UK

FCA

$18,000$35,000

$80,000-$240,000

CHILDREN’S PRODUCTS AND SERVICES

FCA

Starting at $25,000 + GST

$25,000 - $50,000

$20,000$50,000

$20,000

ANDREW BARTON 67 Colebard Street, Acacia Ridge, Qld 4110 Phone: 1800 304 030 Email: mls@andrewbarton.com.au Website: www.andrewbarton.com.au

APPLIANCE TAGGING SERVICES 80 Patterson Road, Bentleigh VIC 3204 Ph: 1300 287 669 Fax: 03 9557 4854 Email: steve@ats.com.au Website: www.appliancetaggingservices.com.au

ARAMEX (Formerly Fastway Couriers) Level 9, 491 Kent Street, Sydney, NSW 2000 Phone: 1300 327 892 (AUS) 0508 692 726 (NZ) Email: fso@aramex.com.au (AUS) recruitment@aramex.co.nz (NZ) Website: www.aramex.com.au www.aramex.co.nz

BAKERS DELIGHT 36 Enfield Street, Mt Eden, Auckland 1024 NZ Phone: 0800 225 388 Fax Number: 0011 61 3 9811 6100 Email: franchise.recruitment@bakersdelight.com.au Website: www.bakersdelight.com.au/franchise/

BATHROOM WERX 3 Harrow Street Preston VIC 3072 Contact: George Yammouni Phone: 1800 644 171 Fax: 1300 765 266 Email: franchise@bathroomWerx.com Website: www.bathroomWerxfranchise.com

CITY FARMERS DOGWASH Unit 6 / 372 Eastern Valley Way, Chatswood NSW 2067 Ph: 0402 902620 Email: scott.mcintosh@cityfarmers.com.au Website: www.cityfarmers.com.au/dogwash

DECKSEAL PO Box 4093, Burwood East VIC 3151 Ph: 1800 332 525 Email: admin@deckseal.com.au Website: www.deckseal.com.au

ECOMIST 25 Hargraves Place Wetherill Park NSW 2164 Ph: 1800 243 500 Email: info@ecomist.com.au Website: www.ecomist.com.au

FASTA PASTA PTY LTD Level 1, 137 The Parade, Norwood SA 5067 Ph: 08 8304 8600 Fax: 08 8332 8389 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au

HOME CARING 4/327 Woodpark Road, Smithfield, NSW, 2164 Phone: 1300 658 311 Email: info@homecaringfranchise.com.au Website: www.homecaringfranchise.com.au

JIM’S POOL CARE 48 Edinburgh Road, Mooroolbark VIC 3138 Ph: 131 546 Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au

JUST CUTS Level 1, 4-6 Kingsway, Cronulla NSW 2230 Ph: (AUS) 1800 334 498 (NZ) 0800 100 114 Email: bdm@justcuts.com Website: www.justcuts.com

FCA & AIG $65,000 + GST (Australian Industry $30,000 + GST (incl Franchise Fee) Group) + vehicle

LITTLE BIG SPORT PO box 440, Mermaid Beach QLD 4218 Phone: 0426236063 Email: franchise@littlebigsport.com.au Website: www.littlebigsport.com.au/franchise-opportunities-2

MAGNETITE WINDOWS

6 franchises AWA, HIA, WFAANZ & 12 dealers

36 garema Circuit, Kingsgrove NSW 2208 Phone: 02 9565 4070 Fax: 02 9565 4080 Email: info@magnetite.com.au Website: www.magnetite.com.au

WINDOW INSULATION

NURSE NEXT DOOR

IN-HOME AGED CARE AND DISABILITY SUPPORT

FCA

$70,0000

$150,000

LEADING PARCEL & FREIGHT RESELLER

106

$75,000 ex GST

From $100k

IN-HOME AGED CARE

$75,000

10 Oxley Road Hawthorn VIC 3122 Ph: 1300 010 247 Email: matt.fitton@nursenextdoor.com.au Website: www.nursenextdoorfranchise.com.au

PACK & SEND Unit 3C Mfive Business Park, 1 Moorebank Ave, Moorebank, NSW 2170 Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

PEARL HOME CARE 123 Pinetree Gully Road, Willetton, WA, 6155 Phone: 0404 888 068 Email: bob@pearlhomecare.com.au Website: www.pearlhomecare.com.au

66 Business Franchise Australia and New Zealand

FRANCHISE

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

24 HOUR GYM

FCA

Site Specific

$350,000 to $500,000

HYDRAULIC SERVICE AND MOBILE CONNECTOR SPECIALISTS

120

$15,000

VARIOUS OPTIONS

HEALTH & FITNESS

21 Locations Australia wide

Fitness Australia

$62k

$500k

MOBILE TOOLS AND EQUIPMENT FRANCHISE

175+

FCA / FANZ

Start-up cost from $50,000

PRINT, DESIGN, WEBSITES

150+

AUS & NZ FCA, FCNZ & Print Industries Association of Australia

$35,000 AUD

From $50,000 AUD

FOOD - QUICK SERVICE RESTAURANT (QSR)

1354* (AU) 263* (NZ), 41,526* in 108 countries *as of 5 Sept 2019

ENERGY EFFICIENT PRODUCTS

81 in 9 countries

FCA

$48,000 + GST

$85,000 Incl. Franchise fee, sign written, equipped van. + vehicle lease

LOTTERIES

Approx. 4000

Varies dependent State/Territory

FCA, BFA

$40,000

$150K - $400K depending on size & concept

AWA

$40,000

Varies depending if vehicle needed

PO Box 76, Camden NSW 2570 Ph: 02 4648 2099 Email:franchising@plusfitness.com.au Website: www.plusfitness.com.au

19 Whitehall Street, Footscray VIC 3011 Ph: 03 9680 8000 Fax: 03 9680 8001 Email: sales@ryco247.com Website: www.ryco.com.au

SNAP FITNESS 1/238 Old Cleveland Road, Coorparoo, Queensland, 4151 Ph: 0435 841 811 Email: gcondello@liftbrands.com website: snapfitness.com.au

SNAP-ON TOOLS PO Box 6077, Seven Hills NSW 2148 Ph: Aus: 1800 762 766 NZ: 0800 762 766 Email: sota.franchise@snapon.com Website: www.snapontools.com.au

SNAP PRINT & DESIGNS Ground Floor, Building G, 12-24 Talavera Road, North Ryde, NSW 2113 Phone: 1300 810 233 Email: franchiseenquiries@snap.com.au Website: www.snap.com.au

SUBWAY SYSTEMS AUSTRALIA PTY LTD Level 1, 42 Amelia Street, Fortitude Valley QLD 4006 Ph: 1800 630 355 Email: australia_development@subway.com Website: www.subway.com.au

SUPERGREEN SOLUTIONS FRANCHISING 161 Ingham RD, West End, QLD, 4810 Ph: 07 4772 7655 Email: franchise@supergreensolutions.com.au Website: www.supergreensolutions.com.au

MIN INVEST $85,000 Incl. Franchise fee, sign written, equipped van. + vehicle lease

PLUS FITNESS

RYCO 24•7

INITIAL FEE

AUD15,000 + GST (Australia), USD12,500 + GST

Site dependent

(New Zealand)

THE LOTT 87 Ipswich Road, Wooloongabba QLD 4012 VIC, TAS & NT – Tatts, Tatts NT – 07 3877 1095 NSW & ACT – NSW Lotteries – 07 3877 1118 QLD – Golden Casket – 07 3877 1117 SA – SA Lotteries – 07 3877 1096 Email: franchiseenquiries@thelott.com Website: www.thelott.com/franchisee

THEOBROMA, CHOCOLATE LOUNGES, PAVILIONS, BARS 3A Kia Crt, Preston VIC 3072 Ph: 03 9480 1030 or +61 431 727 004 Email: franchising@theobroma.com.au Website: www.theobroma.com.au

THERMAWOOD RETRO-FIT DOUBLE GLAZING PO Box 1007, South Melbourne VIC 3205 Ph: 04 555 55 330 Email: info@thermawood.com.au Website: www.thermawood.com.au

CHOCOLATE LOUNGES, 11 worldwide PAVILIONS, BARS

RETRO-FIT DOUBLE GLAZING

6 AUS, 42 NZ

A-Z Listings are a great way to promote your business bakers delight

e experience in the franchis With almost 40 years of one of the ome bec has ght Deli sector, Bakers able brands but, did you nation’s most recognis ork’s over 600 outlets are netw the of t know mos s who entered the busines ees chis fran by d operate ge? wled kno r prio no with , -based training program A 16-week competency dation of foun the s form e onlin both in-store and . Additionally, franchisees the onboarding process g support, with ketin mar c receive strategi on an ongoing basis. wor kshops, offered an

business involves a lot Purchasing a franchise a the entire process like h roac app we so of trust just about on tion rma info e mak partnership and you. iness freely available to every aspect of the bus l loca the be to e driv and If you have the passion d. bran er bigg a of face n contact our team to lear Take the first step and s opportunities available ines bus l loca any ut abo within your area. u nt@ bakersdelight.com.a Email: franchise.recruitme .au/franchise .com light rsde ake w.b Website: ww

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to: www.businessfranchiseaustralia.com.au

Business Franchise Australia and New Zealand 67

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F R A N CHISE a—z d i r ecto ry

7-ELEVEN Looking for your next move? Your opportunity awaits with 7-Eleven Australia. 7-Eleven operates a growing network of more than 700 stores in Victoria, New South Wales, the Australian Capital Territory, Queensland and Western Australia. A franchise with 7-Eleven means owning your own business with a success proven model and the ability to create a work-life balance that suits you. When you buy a 7-Eleven franchise, you buy two

9Round – 30 Minute Kickboxing Fitness A specialised fitness centre that brings boxing, kickboxing and functional training to the masses in a convenient, affordable, 30 minute full body circuit format! Workouts involve aerobic, anaerobic, and resistance training, getting you results, fast!

things. Firstly, a brand name that’s recognised around the world, and secondly a business system that works. It’s your opportunity to be a part of your local community, interact with customers every day, and build something that’s yours. We’ll help you at every step of the way, from setup and training, to marketing and even bookkeeping, we’ll help turn your new investment into a solid investment. Email: 7elevenfranchise@7eleven.com.au www.franchise.7eleven.com.au

business model simple and the cost of entry low. With a proven business model, a network of dedicated support staff, and other franchise owners, 9Round owners always have somewhere to turn for support and guidance. Contact Paige Powerman to request a prospectus and learn more about opportunities to own a 9Round.

The 9Round Fitness Franchise is breaking the mold in the fitness industry, dedicated to keeping the

+64 27 672 2312 ppowerman@liftbrands.com 9round.com.au/own-a-franchise/

Andrew Barton

additional profits become even more attractive.

Andrew Barton Laundry Systems was established over 60 years ago to service the Queensland laundry market. The business was built around sole distributors of the world-famous Speed Queen brand of commercial laundry products.

The Laundry industry is going through its very own digital revolution, and Andrew Barton is officially launching its unique Managed Laundromat Service (MLS). The Managed Laundromat Service has been designed to take advantage of the latest digital technology, including their own cashless payment system and remote security monitoring, which has opened up the laundromat market to investors who want a truly hands-off approach.

Andrew Barton laundromats are an excellent long term investment primarily because the Speed Queen machines last for so long. An investor can expect day after day of reliable running for 15 years or more without the need for significant reinvestment, so once the initial set up costs have been recouped the

APPLIANCE TAGGING SERVICES Looking for a franchise with on-going repeat business, large territories and access to an existing client base to get you started? With over 12 years’ experience, ATS are Australiawide specialists in Electrical Testing and Tagging in accordance with AS/NZS 3760:2010. Providing expert technical, admin, business and sales support, access to our National client base and comprehensive on and off-site training, ATS are committed to helping its franchisees grow profitable and successful businesses.

Aramex Aramex has been operating internationally for almost 40 years. In New Zealand and Australia, we began as Fastway Couriers over 35 years ago, joining the Aramex family in 2016. The Aramex network across New Zealand and Australia now includes 40 regional franchises and over 1200 franchise partners. We offer our franchise partners an award-

™

Please contact us at mls@andrewbarton.com.au or call us on 1800 304 030

No prior electrical experience is required, just a passion for safety and a commitment to growing your business. With low entry fees, minimal franchisee administration, and average returns between $1,000 and $3,000 per week an ATS franchise may be just the opportunity for you. ATS were named FCA Emerging Franchisor of the Year 2011 and the FCA National Franchisee of the Year 2013 (less than 2 staff). For further information please contact Steve Wren, National Sales Manager on 1300 287 669, email steve@ats.com.au or visit www.appliancetaggingservices.com.au

winning system, world-class technology, training and support to help them to run their own rewarding business in their local communities. For more information contact: AUS: 1300 327 892 fso@aramex.com.au www.aramex.com.au NZ: 0508 692 726 recruitment@aramex.co.nz www.aramex.co.nz

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bakers delight With almost 40 years of experience in the franchise sector, Bakers Delight has become one of the nation’s most recognisable brands but, did you know most of the network’s over 600 outlets are operated by franchisees who entered the business with no prior knowledge? A 16-week competency-based training program, both in-store and online forms the foundation of the onboarding process. Additionally, franchisees receive strategic marketing support, with workshops, offered an on an ongoing basis.

BATHROOM WERX Earn while you learn! Guaranteed $1,000 per week while you are trained in this established Franchise (4 weeks). This business has 34 years experience you can rely on, huge growth potential and great returns. “Bathroom Werx have opportunities all over Australia. Take advantage of our COVID-19

Purchasing a franchise business involves a lot of trust so we approach the entire process like a partnership and make information on just about every aspect of the business freely available to you. If you have the passion and drive to be the local face of a bigger brand. Take the first step and contact our team to learn about any local business opportunities available within your area. Email: franchise.recruitment@bakersdelight.com.au Website: www.bakersdelight.com.au/franchise

SPECIAL PRICE DISCOUNT of $10,000 for a limited time only. This means you only need $35K to get into this lucrative business.” Bathroom Werx are industry leaders in bathroom makeovers and have been established since 1986. Call NOW for more information on: 1800 644 171 Or email: franchise@bathrommWERX.com www.bathroomWERXfranchise.com

city farmers dogwash

looking for Franchisees with big smiles and big hearts to come on board and enjoy the ride.

Beginning more than 20 years ago as a small enterprise, City Farmers Dogwash is now part of Greencross Ltd (City Farmers, Petbarn & Greencross Vets).

• No experience necessary

Greencross Ltd comprises 220+specialty large format pet Stores (City Farmers & Petbarn) throughout Australia, a mobile network of over 20 City Farmers Dogwash vans as well as 150+ Veterinary clinics and an online store.

• Strong brand recognition

Our Franchisees love what they do and are so passionate about the part they play in a dogs’ health and wellbeing. But with more than 3.7 million pet dogs in Australia, we’ve got plenty of work to do and are always

DeckSeal DeckSeal lead the way in deck and timber restoration and maintenance services, specialising in the treatment of new and existing timber decks, structures and features. We are a unique business, delivering in an extremely underserviced market space. DeckSeal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. Full training and ongoing support are provided with operational manuals. Specialists in all aspects or timber restoration, preservation and outdoor maintenance, we undertake a wide range of projects including: decking, timber cladding, fences, screens and garage doors to name a few. We also clean and seal concrete and paving.

ECOMIST AUSTRALIA Established in 1994, Ecomist Australia is a leading provider of premium quality hygiene products and services, specialising in Odour Control and Insect Control. Our core product is an innovative programmable aerosol dispensing system that won an award for the Best New Product from The Aerosol Association of Australia and New Zealand. Our aerosol products are manufactured in New Zealand and we offer a natural insect killer and over 30 fragrance options with French perfume.

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• Full training & support • Exclusive Marketing Zone • All-inclusive start-up package • Work outdoors & be your own boss For more information call Scott McIntosh on 0402 902 620 or visit www.cityfarmers.com.au/dogwash.

A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country. With a continual flow of enquiries and an overwhelming demand for our services, we just cannot keep up. DeckSeal currently has territories available in NSW, QLD, WA, SA, TAS and only 5 regions left in Victoria. Our territories are large and are all in huge demand for our services. Our current franchisees are enjoying the benefits of the DeckSeal model and are being their own boss. If you want to be your own boss and have the support of a franchise system, love working outdoors and want a better work/life balance then a DeckSeal franchise is not to be missed. Contact Danielle on 1800 332 525 or email admin@deckseal.com.au

Our ultimate aim is to enhance the environments of our customers through our high quality products and excellent after-sales service. Over the last 23 years we have developed a secure and proven franchising business model. Each Ecomist franchise has its own exclusive territory based on post codes and purchase price is generally 2x the net income of the existing business. If you are interested in finding out more, please contact Gary Vandoros on 1800 243 500, email info@ecomist.com.au or visit www.ecomist.com.au

FASTA PASTA With our authentic Italian background and a 35 year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-evolving menu, with healthy options and a commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year’ in 2018. Loved for our affordable, fresh, family meals in relaxed, fully licensed surroundings, this is a

Home Caring Pty Ltd Proudly Australian owned, Home Caring provides professional and compassionate personalised care services in the home and community and is seeking community minded franchisees who can build a solid financial future combining their local networks and the national marketing of the Home Caring and Dementia Caring brands. We are seeking high achievers, preferably with a health background, who want to make a difference in the community by providing excellent quality of care to clients.

JIM’S POOL CARE MOBILE POOL SHOPS Join our team and Australia’s largest franchise system to build a business that suits your goals and lifestyle. Owning a Jim’s mobile pool shop means you can earn money from multiple streams. You charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can work and gives you

great opportunity to be part of our award winning national organisation. Extensive initial training and ongoing support is provided. New franchisees undergo 12 weeks of training in one of our company restaurants covering areas such as, front of house, kitchen (all areas), necessary bookwork, PPS, and Management skills. For more information on joining a successful franchise call 08 8304 8600 email franchise@fastapasta.com.au, or visit our website www.fastapasta.com.au

The active franchisee partner manages the daily operation of the branch, sourcing new clients, ensuring existing clients’ needs are being met, recruiting and training care workers and managing a team of people. A comprehensive training program, ongoing operational support and a full suite of cloud-based business management tools assist with the growth and success of your home care business. Contact Bill Lockett for more information on: info@homecaringfranchise.com.au 1300 658 311

scope to grow the business to a level that suits you. Another great bonus is our FLAT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. If you are ready for a change then you need to put us on your list. We have selected opportunities around Australia so give us a call and come for a ride along. For more information ph: 131546 or visit www.jimspoolcare.com.au

JUST CUTS™

income stream in each salon.

Just Cuts has over 30 years’ experience across Australia and New Zealand. Now the largest hairdresser in the Southern Hemisphere.

recent study conducted by the Franchise A Relationships Institute, franchisee satisfaction with the Just Cuts™ System was rated higher than any other franchise group in the benchmark.

Embracing business management and training Technology allows owners to remain on the pulse of the business remotely, and hence over 55% of Just Cuts owners are multi salon operators. The dedicated Academy Team provide Operations and Marketing support and the Justice Product range is providing our owners with secondary

Little big sport Little Big Sport is a play and game-based soccer coaching program for 2.5-10 years olds, where the emphasis is on having fun. We will provide all of the training and support needed to kick off and grow your business. We also provide our intelligent software program and database system which takes the stress out of administration tasks by issuing bulk statements & invoices, taking automatic direct debit payments, sending group emails, taking attendance and more. As well as the training and I.T systems, we will also provide enough coaching equipment, player rewards, player merchandise and marketing material to get you well and truly off the ground.

Style your work and life your way with Just Cuts. Contact: Zenardia Anderberg 0488 600 036 or 1800 334 498 Email: bdm@justcuts.com Website: justcuts.com/franchising LinkedIn: Just Cuts™ Franchising

Upon successful completion of our application process, you will be starting your own business and running your own classes within a matter of a few weeks! If you are establishing a new territory, our Franchise Manager will come to you to assist in the initial establishing phase, and ongoing support will be available throughout the lifetime of your franchise. We never want you to feel alone in this journey – we are in this together! Phone: 0426236063 Contact: Cherhys Email: franchise@littlebigsport.com.au www.littlebigsport.com.au/franchise-opportunities-2

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MAGNETITE WINDOWS Do you have a trade license or are you hands-on? Do you want to become your own boss? Your WINDOW of opportunity is now. As noise and energy efficiency are prominent issues plaguing home owners, now is the perfect time to become part of an expert team who solve these issues every day. Magnetite specialises in double glazing existing windows, as the core offering in a product range that includes seals, tint and other complementary window treatments. Our

Nurse Next Door Home Care Services With a core purpose of Making Lives Better™, Nurse Next Door provides in-home aged care and disability support services built on our philosophy of Happier Ageing® focusing on possibility rather than disability. Award winning systems, world class processes and operational excellence have enabled Nurse Next Door to become one of the fastest growing home care franchises in North America. Under the leadership of Melbourne based Master Franchisors Matt Fitton and Amber Biesse, Nurse Next

pack and send PACK & SEND is equipped with the technology, systems and resources to handle the movement of parcels, freight and packages for clients located anywhere worldwide. We service the Freight, Logistics and eCommerce Fulfilment Markets.

pearl home care Capitalise on $24+ billion in government funding and build an in-home care franchise today! With double digit growth forecast for Australia’s ageing population, now is the time to cement your position within Australia’s fastest growing sector through becoming a Pearl Home Care franchise partner. If you’re a self-starter, goal oriented and passionate about supporting the aged and disabled, then talk to us about available territories, complete with 10s of 1000s of target consumers waiting to receive your services. Our highly competitive franchise fees get you: • An exclusive territory

plus fitness Plus Fitness is an award winning Australian company that has been trading in the Australian Fitness industry since 1996. Since launching its 24/7 gym franchise model in 2011, Plus Fitness has sold over 300 franchises with gyms located in Australia, New Zealand and Asia. A Plus Fitness franchise is a true turn key solution that provides everything you need to get your Plus Fitness up and running including gym equipment, aesthetic fit-out, signage, access control systems

72 Business Franchise Australia and New Zealand

solutions provide all the benefits of double glazing without the hassle of replacement windows. At Magnetite, we aim to exceed our customer’s expectation of comfort. We believe this starts with the first contact and continues through an assessment, installation and after sales service. Join the team that has: • 18+ years technical and practical experience • #1 place in a niche market, with a unique product range • Comprehensive, hands-on training, with ongoing business and technical support • Average franchisee tenure now over 15 years. To learn more, visit www.magnetite.com.au

Door has quickly penetrated the Australian home care market. The ‘Bold Pink’ brand is disruptive (check out the pink cars!) reflecting our unique approach to home care. With no requirement for a medical or healthcare background, we’re looking for people to partner with who have a tender touch and the tenacity of a bulldog. Take the first step to building a home care franchise business with heart. Contact Matt Fitton 1300 010247 matt.fitton@nursenextdoor.com.au

With our ‘No Limits’ business model we can send & receive anything, anywhere. We save customers Time, Trouble & Money. Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

• Comprehensive training • Cutting-edge marketing support • Proprietary software • All policies, procedures and manuals • Personalised support for business establishment • Ongoing industry registration and compliance support This is a once in a lifetime opportunity to get in on the ground level of an industry that has guaranteed demand. Contact us today and start building a business that will not only support your future, but of which you can be proud. Phone: 0404 888 068 Email: bob@pearlhomecare.com.au Website: www.pearlhomecare.com.au

and much more. This low staff model also provides exclusive territories and extensive franchisee training and support with an unfaltering commitment to see its Franchisees succeed. With finance options available, the model operates in 350sqm to 650sqm premises and offers consumers 24 hour access to all Plus Fitness gyms from only $13.95 per week. With no lock in contracts, modern equipment and a great range of classes, Plus Fitness provides consumers exactly what they are looking for from a gym membership.

Ryco 24•7 RYCO Hydraulics is one of the largest hydraulic hose and fittings manufacturers in Australasia. The RYCO Trade Mark has been established in the industrial market for over sixty years and is a trusted name for quality products and service. RYCO 24•7 is a member of the Franchising Code Council Limited, which administers the Franchising Code of Practice. The RYCO 24•7 Mobile Connector Specialists franchises was established over twenty years ago

Snap-On Tools Snap-on Tools Australia & New Zealand is a mobile franchise operation putting high quality tools and equipment in the hands of mechanics, engineers, and other professional tool users across the country.

and is a successful channel to market for the RYCO group. Target markets for RYCO 24•7 “product and services” being emergency breakdown and installation of hose and fittings to a large range of industries. Training is provided and conducted at RYCO’s design centre in Melbourne, or at the RYCO 24•7 Mobile Connector Specialists designated Service Centre. RYCO’s training packages meet a Nationally Recognised Standard and cover all aspects of the identification of hydraulic hose and fittings.

technicians, with an established network of franchise operations across the globe. After 35 years in the Australian market, Snapon continues to perform, providing robust financial results for its network of over 175 franchisees.

Snap-on Tools is a subsidary of Snap-on Incorporated, a leading global innovator, manufacturer of tools, diagnostics and equipment solutions for professional

Extensive training and ongoing support is provided - no previous mechanical experience required. Snap-on offers an exclusive finance package to assist new franchisees.

snap fitness

and 1.5 million members and counting! With 24/7 member access, daily high intensity workouts, and heart rate training technology, Snap Fitness is changing the face of fitness worldwide. Our proven method for success features a turnkey operation with financial support, a flexible club footprint to fit your needs, and more.

Turn your passion into an innovative investment. Snap Fitness is the premier fitness brand that offers success in a variety of markets across the globe. With Snap Fitness you have the opportunity to partner with a global fitness franchise that knows no boundaries. The results driven culture of our fitness centres offers a fitness experience unlike any other across 26 countries, with over 2500 clubs worldwide,

SNAP PRINT & DESIGN Passion is the backbone to any successful business. At SNAP, our passions are print and building businesses. As part of our network, you’ll be supported by a team with the expertise and passion to see your business reach its full potential. Boasting a 120 year history in the print industry and with 40 years in franchising, SNAP is 100% Australian owned and operated. We have over 140 Snap Centres locally and we’re internationally

Subway Systems Australia Pty Ltd Subway® offers a fresh alternative to traditional fast food. Guests can choose from 37 million combinations of premium-quality meats, cheeses, fresh vegetables, and cookies & bread baked daily.

If changing lives and transforming communities is your passion, Snap Fitness is an investment that fits. For more information visit: www.snapfitness.com.au

franchised in Ireland and New Zealand. SNAP is one of the most recognised brands in Australia with a reputation for fast, personalised service and high quality print & design solutions. SNAP caters to all business print needs, from marketing materials and business stationary through to signage. If you want to learn more about becoming part of our Multi Award Winning Australian Franchise network, we’d love to hear from you! Phone: 1300 810 233 Email: franchiseenquiries@snap.com.au snap.com.au

With more than 1,350 locations across the country, Subway® is Australia’s largest restaurant chain*, serves nutritious and delicious subs, salads and wraps along with its iconic cookie range. For franchise inquiries, please contact Michelle Milne at 1800 630 355 or australia_development@subway.com. *based on number of restaurants.

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SuperGreen Franchising for SuperGreen Direct

needed. i.e. Home shows, Display Homes, Builders, Eco- Fiesta’s, Commercial and residential clients.

SuperGreen Solutions have been globally trusted energy efficient products specialist for over 20 years’ with over 81 locations in 9 countries. SuperGreen recently released a mobile version of the bricks and mortar model in the form of SuperGreen ‘Direct’. Which is simply a mobile One stop - Energy Efficient products showroom.

Our Franchisees Demonstrate & Display, Print the Quote, Sign the deal, Email the invoice and take the deposit from within a fully connected SuperGreen Mobile office. At the same time, these franchisees enjoy the freedom of working when they want, without the need for costly premises and leases.

SuperGreen Direct Franchisees enjoy the ability of going directly to where the business is, when

Theobroma, Chocolate Lounges, Pavilions, Bars The earliest record of chocolate was over two thousand years ago in the central American rainforest where the tropics is the ideal climate for the cultivation of the plant from which chocolate is derived, the Cacao Tree, Latin name “Theobroma Cacao” or “Food of the Gods”. The concept was developed in response to the spiraling demand of high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue.

the lott Join us at the Lott – Australia’s official lotteries! The Lott offers Australia’s official lottery games which Australians trust and love! We are one of Australia’s largest franchise networks with almost 4,000 franchisees operating across all of Australia, except WA. Our franchise system complements a range of businesses including convenience stores, convenience supermarkets, convenience fuel outlets, pharmacies, tobacconists, newsagencies, hotels and clubs (SA), and more!

AUSTRALIA AND NEW ZEALAND

To secure your area, Call Sean on 07 4772 7655 or 0481167423 or Email franchise@supergreensolutions.com.au

Our franchise offers: • Innovative and unique concept that includes all of life’s pleasures- chocolate, coffee, food, alcohol and retail. • Highest quality chocolate products. • Full training provided. • Professional support team with a range of skills to assist you. With new stores opening in countries across the globe, be part of something special. Contact Ben on +61 431 727 004 E: ben@theobroma.com.au www.theobroma.com.au

Incorporating the Lott in your outlet could be more attainable than you think. If you would like to find out more information, contact us on the contact details below! The Lott Thelott.com/franchisee Email: franchiseenquiries@thelott.com Phone: VIC, TAS & NT – Tatts, Tatts NT – 07 3877 1095 NSW & ACT - NSW Lotteries – 07 3877 1118 QLD - Golden Casket – 07 3877 1117 SA - SA Lotteries – 07 3877 1096

Thermawood

Become part of the success story with:

Thermawood Retro-Fit Double Glazing System is designed to retro-fit double glazing into existing wooden windows. Proven systems and processes with the Thermawood Patented drainage system.

• Full Training and ongoing support • Strong industry Growth • Full Advertising & Marketing • Patented product new to the Australian Building industry. We are looking for passionate self-motivated people to join the Thermawood team.

Retro-Fitting fitting double glazing into existing wooden windows allows the home owner to retain the character of their windows, be more energy efficient, reduce energy costs and reduce noise.

Please contact Thermawood Retro-Fit Double Glazing for more information.

Along with installing double glazing Thermawood installers also fit draft/sound seals to all types of windows including double hung windows, casement windows and doors.

Info@thermawood.com.au www.thermawood.com.au 0455 555 330

business franchise australia and new zealand

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

74 Business Franchise Australia and New Zealand

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WHAT DOES YOUR WORKING WEEK LOOK LIKE?

The hardest part of owning a MANAGED LAUNDROMAT SERVICE BY ANDREW BARTON is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch today!

CALL 1 800 30 40 30 EMAIL mls@andrewbarton.com.au VISIT www.andrewbarton.com.au