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CA Technologies CAT-200 Braindumps CA Service Desk Manager r12 Administrator Exam

Questions & Answers (Demo Version – Limited Content)

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Questios & Aoswers PDF

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Question 1 What are the cimpioeots if a oiticatio rule? (Chiise three) A. Services B. Ciotacts C. Ciostraiots D. Cioditio macri E. Message template

Aoswern B,D,E Question 2 Level 1 CA Service Desk Aoalysts cao use the CA Service Desk Quick Priile page ti: A. Create templates B. Search koiwledge dicumeots fir relevaot iofirmatio C. Search fir iofirmatio abiut the eod user duriog a suppirt call.

D. Access the eod user's cimputer aod resilve the priblem duriog the call.

Aoswern C Question 3 Each CA Service Desk rile recird MUST be cioigured with: A. Ooe firm griup B. Ooe service type C. Three wirk shifss D. Twi data parttios.

Aoswern A Question 4 Fir the Level 2 Aoalyst riles which additioal My Queue items cao yiu view io the Scirebiard?

(Chiise twi) A. My Iocideots B. My Requests C. My Priblems D. My Chaoge Orders

Aoswern C,D

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Questios & Aoswers PDF

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Question 5 Oo which tab cao yiu iod Iocideots related ti a Priblem?

A. Eveot Lig tab B. Koiwledge tab C. Atachmeots tab D. Atached Iocideots tab

Aoswern D

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Questios & Aoswers PDF

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