March to June - Covid-19 Response to support #teamcheltenham To all the charities, community groups, volunteers, parish councils, businesses and key workers who have supported their local community
From all councillors and officers at Cheltenham Borough Council...
This infographic shows the work the council has undertaken with support of our partners to help the wider #teamcheltenham effort
Supporting business £
1,765
Plans for delivery of
£103,000
of business grants paid
of re-opening high streets safely fund,
(£22mil)
working in partnership
Ongoing
with Cheltenham BID
advice and
£1.12 discretionary business grant million
scheme created
Creating flexibilities
to regulatory processes in planning and licensing
guidance to business
1
community and business champion
award!
Supporting communities £100,000 community
grant fund
launched
£
£
£50,0000 of community
grants paid to 32 community
organisations
£
6,000
letters sent to
vulnerable households
3,500 welfare phone calls made
Mayor’s
foodbank
320
prescriptions collected and delivered
parcels 2,700 food issued
fund launched
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23 rough
Thank you letters sent:
To all community & voluntary groups
To all parish councils
sleepers
25
supported out of hotels
into secure
Free car parking for
230
key workers
accommodation
staff re-deployed to support the community response hub
Maintaining services
235
40 Cllrs
employees
Maintained garden waste
collections throughout In April
collected
889 tonnes of garden waste
That’s almost double the amount collected in april last year!
kept updated,
kept updated,
informed
informed
and supporting
and involved
Dedicated
Collected
safety &
25% more
frontline services
health,
food waste
wellbeing
3% more
working group
established
recycling
Kerbside
collection
3% more refuse
maintained
Nam
Onlin
e
e
Virtual building controls inspections
established Type
a mes
sage
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Successful re-opening of the household recycling centre Union representatives
55
updated and informed
to support the community hub and ensuring priority
Virtual
staff re-deployed
services were maintained
council
meetings established
600 customers registered for revenue
and benefits self-service
Communications Twitter
impressions up
171%
and 10,500
followers
engagement up
engagement up
504% and 4,300
followers
13,000
visits to Covid-19
webpage
81
press enquiries releases and statements
200% and 5,000 number of
followers
Supporting the local Government sector
7
submissions made to central Government
on how local government can lead economic and
community recovery
#TeamCheltenham approach with support from our partners
Supporting the countywide emergency planning efforts Active role in supporting the efforts of the Local Resilience Forum at Gold and Silver levels
Strategic
co-ordinating group
Tactical
co-ordinating group
Supporting economic and community recovery Recovery Strategy for
Cheltenham Recovery Strategy
A Local New Deal for Cheltenham
Cheltenham created Underpinned by five workstreams 1. Returning Cheltenham Borough Council to a new normal 2. Community & Volunteers 3. Environment & Wellbeing 4. Financial 5. Economic
Follow our progress: www.cheltenham.gov.uk
Customer feedback Well done @CheltenhamBC putting in to our parts
Thank you for doing a great job!
Our business grant has come through thank you very much CheltenhamBC highly
Thank you for continuing to provide these services. As a resident it feels like Cheltenham is doing really well in these challenging times. You have worked so incredibly hard and we know you will continue to do so over the coming weeks. Fantastic to see Cheltenham Borough Council leading recovery and beyond. For a borough council it continues to consistently punch above its weight
This has been a by @CheltenhamBC leading the way in Gloucestershire #OurChelt
Very grateful our organisation has - supporting our anyone vulnerable, especially in relation to food, doesn’t need to go without. The support really driving forward our FoodShare appeal
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“
I have been very impressed with the way the council has acted so proactively not just with organisations like ours but the community as a whole, and the speed with which your staff have responded to enquiries or with the very smooth process of obtaining grant support. Your continuing to issue positive and helpful social media has also been very welcomed, in particular putting a human face on some of your employees who have adapted to different roles to help with the ongoing situation. I have spoken to colleagues in venues around the country and some of their local authorities have responded far less positively. It’s very easy to criticise so I think it important that everyone at CBC, councillors and staff, should know that many of us think you are dealing with these strange times incredibly well.
On behalf of the Cabinet and the council’s executive leadership team thank you for taking the time to read this infographic.
The Cabinet
Councillor
Councillor
Steve Jordan
Councillor
Chris Coleman
Councillor
Rowena Hay
Councillor
Councillor
Peter Jeffries
Alex Hegenbarth
Councillor
Flo Clucas
Andrew McKinley
Executive leadership team
Gareth Edmundson
Tim Atkins
Paul Jones
Darren Knight
Managing director
Executive director
Executive director
Chief executive
place & growth
finance & assets
people & change
Follow us: cheltenham.gov.uk