Chippy Chat January by Chippy Chat Magazine

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P r i n t

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V i s i o n

The Year of the Kat Issue 1 Volume 5 January 2015

Don’t

Miss

it!

The North’s Premier Fish & Chips and Fast Food Exhibition Premier Suite, The Macron Stadium, M61 Junction 6, Burnden Way, Bolton BL6 6JW Doors open 10.00am - 4.30pm

Innovations 2015 will be the North West’s major event for the

Fish & Chip and Fast Food Industry organised by V.A.Whitley With quality exhibitors presenting outstanding product innovations and concepts covering a range of Food Products, Packaging Developments, Hygiene Solutions and the latest Catering Equipment all designed for your business.

• Free Parking • Easy Access • Superb Facilities • Sampling • Demonstrations • Meeting Points

Innovations 2015 For further information about exhibiting or visiting the exhibition ask your local sales contact or call

VA Whitley Head Office at Heywood: 2

Tel: 01706 364211

Chippy Chat & Fast Food Magazine • January 2015

2 www.vawhitley.co.uk

Chippy Chat & Fast Food Magazine • January 2015

New Year Targets Austen Dack Publishing Editor

Happy New Year to all of our readers! It

and chip world we list all of the runners

is a great time of year to take stock and

and riders in every category. See if you

work out what we need to do in order to

can pick out the winners?

maximise our opportunities. In our last full

Also this month Pukka Pies are investing

magazine in the year since we have taken

in a national sales promotion for their pies.

over the CC helm and we are looking at

Some of their TV adverts feature fish and

our plans too. We aim to deliver even more

chip shops so be sure to stock up as the

to both our readers and partners whether

campaign develops.

it be online, inprint or indeed at one of our

Don’t forget to check out our film of the

events.

Chip Baron’s Ball at www.chippychat.co.uk

We are pleased to offer you in this issue

If you have any PR, or news from your

a comprehensive preview of the National

shop please email me austen@chippychat.

Fish and Chip Awards in association with

co.uk.

Seafish. Like the Grand National of the fish

Austen Dack

Oak Lane Littleport Ely Cambridgeshire CB6 1RS

www.chippy-chat.co.uk

Es 30 tab Ye lish ar ed s

Chippy Chat Ltd

info@chippychat.co.uk Twitter @Chippychat Facebook Chippy-Chat TEL 01353 865 966 FAX 01353 863 444 Managing Director John Boutwood Publisher Oliver Boutwood oliver@chippychat.co.uk Publishing Editor Austen Dack austen@chippychat.co.uk 07863123929 Subscriptions and Marketing Executive Amanda Waterfield amanda@chippychat.co.uk 01353 865 966

Frying Range Engineers Servicing all makes of ranges, covering East Anglia, East Midlands & London/M25 Annual Range Servicing • Insurance Certificates Duct Steam Cleaning • Repairs • Modifications

• • • • •

Refurbished / Rebuilds / New Traditional & Dutch Makes Extraction Systems & Ductwork Shopfitting Design & Refurbishment Fire Damage, Repairs & Upgrades

Design/Editorial Stuart Catterson stuart@cc-ff.com Accounts Claire Boutwood-Potter accounts@chippychat.co.uk Printed in the UK by The Magazine Printing Company Advertising Sales and Promotions austen@chippychat.co.uk For PR and Editorial editorial@chippychat.co.uk

Chippy Chat & Fast Food Magazine • January 2015

For prompt, efficient service please call:

01553 772935 sales@klsonline.co.uk In association with

Frying Ranges

Chippy Chat & Fast Food Magazine • January 2015

A trip of a Lifetime By Jemma Hennighan

Jemma Hennighan (left) Alison Year 4 Ysgol yr Hendre, Trelew

Jemma Hennighan in Punta Tombo

Group Taith yr Urdd i Batagonia 2014 + Ysgol yr Hendre (Welsh Primary school)

ack in October I applied for a trip of a lifetime out to Patagonia with ‘Urdd’, and I was one of 25 other students in Wales that were fortunate enough to be chosen to take part on the tour. Going to the other end of the world to meet other people that speak the Welsh language has always been a lifetime goal of mine and I am glad that I participated on this 2 week trip out there with a group of amazing young people that are now great friends of mine. For this trip to go ahead I had to raise £2,400 towards the cost of the trip it had been a very busy 9 months organising all sorts of fundraising activities such as sponsored walks, cake stalls, a darts match and applying for grants. On October the 22nd I headed out to Heathrow Airport with the other 24 youngsters from all across Wales to Trelew in Patagonia. I spent 2 weeks in Patagonia during which time I participated in the Chubut Eisteddfod, visiting a Welsh medium school and visiting Ty Te Nain Maggie where I enjoyed the best ever tea and some amazing cakes to rival Mary Berry. I’m sorry nothing will beat the amazing ‘teisen ddu’ and tea out there! I did

many other activities but the list is so long I would be writing a magazine!! My experience was amazing and I cannot wait to visit again! I was amazed to see the Welsh language being spoken at such great standard at the other end of the world and made some wonderful friends at Ysgol yr Hendre with whom I wish to keep in touch with. What amazed me even more and will amaze many of you in the fish and chip industry is there is not one fish and chip shop out there!! Many individuals from Wales cannot wait to come back home for the favourite British meal Fish & Chips. I cannot describe how grateful I am to all who supported me for this trip. There are so many who gave time and money to enable myself to have a trip of a lifetime. I would like to give a big thank you to the Urdd for making this possible and choosing me to be part of ‘Taith yr Urdd I Batagonia 2014’. The saving now begins as I cannot wait to go back out there again.

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4 nameChippy & Fast Food Magazine • November January 2014 Chippy Chat & Fast Food Magazine • January 2015 My is JeffChat Stephenson. I am responsible for2015 the day-to-day operation of Premier1 Filtration. Premier1 Filtration would like to introduce our latest model in the Merlin series of cooking oil

Inside January 2015

6 8

10 12

Pukka Pie-oneers

Pukka Pies launch a national taste challenge for consumers

Diary dates

Business or pleasure, dates not to be missed.

The Year of the Kat

2014 was an incredible year for Chippy Kat, and John Dorys

2015 National Fish & Chip Awards - The Preview Our round-up of the runners and riders

20 Photobooth Fun

22 24

The pics are in from the Photobooth at the Chip Baron’s Ball 2014

Ah ha! A new Chippy

on a flight simulator for a 48-hour round the world trip

26 Are you ready

Quality is the Quay

A Great Catch for The Elite Fish and Chip Company

What a year it has been for Quayside Since their prestigious ‘Independent Take-Away Fish and Chip Shop of the Year, 2014’ award win

Field to Frier Suppliers 40 Hungry for 44 Consistency

Sustainably sourced potatoes your customers will love

Panni Miltiadous goes for Hewigo

46 47

Two fantastic lease deals for business or pleasure!

Now is the time to put your preparations in place to make the most of Chip Week 2015

Property

Whether you’re on the move, or building an empire, take the first step on your journey here.

Mystery Shopping Do you measure up?

30 32

Making plans...

CC Plus Car Deals

in Alan Partridge Country

Come Fly with me

We’ve been to Iceland! For Icelandic fish and chips

Oh we do like to be beside the seaside Chippy Chat are on the road to Bournemouth for Fryit 2015

Chippy Chat & Fast Food Magazine • January 2015

The Year of the Kat Page 10

Chippy Chippy Chat Chat & Fast & Fast Food Food Magazine Magazine • November • January 2015 2014

PUKKA PIE-ONEERS

To raise brand awareness during the peak of pie season and drive retailer footfall, Pukka Pies recently launched a national taste challenge for consumers

ollowing a survey commissioned by the UK’s number one pie brand that revealed 60% of Brits are turning to quick-fix suppers of toast, cereal and crisps instead of a traditional meat and two veg meal, the company launched a search for 100 ‘Pukka Supper Pie-oneers’. The lucky taste-testers from across the UK that were selected for the exclusive challenge have become brand advocates at a time of year when sales of comfort food such as pies are expected to be high. Each ‘Pie-oneer’ received a month’s supply of vouchers for free pies and was asked to share their favourite dishes and combinations via its Facebook page to inspire others; www. facebook.com/pukkapiespukkapies. Rob Dixon, Head of Marketing at Pukka Pies, explains: “We decided to launch a Pukka Supper Pie-oneer taste challenge to encourage busy consumers to ditch quick-fix snacks such as toast or sandwiches and instead enjoy a quickto-prepare, warm and comforting meal that will satisfy or even better pop into their local fish and chip shop and have it prepared for them “We are so confident of the quality of our hearty pies that it seemed the ideal time to invite the public to put them to the test. We encouraged our Pie-oneers to share how they enjoy their dinner times so much more with Pukka and inspire others to create great evening dinners, too.” Pukka Pie-oneers were recruited via an entry form on the Pukka Pies website. There were over 1,000 applications for the 100 places.

Chippy Chat & Fast Food Magazine • January 2015

2015 January

National Fish and Chip Awards 2015 Lancaster Hotel London

Fry IT

1 0 2 4 1

Tel: 01733 316400

The ultimate Exhibition is coming to the south coast! Bournemouth International Centre 10am - 4.30pm www.friarspride.com 0

Business or pleasure, dates not to be missed....

March

Diary Dates

British Pie Week Runs from March 2-8 The pie is one of the icons of British cuisine. Savoury or sweet, the British eat millions of them every year.

February

What’s Cooking Royal Highland Centre Edinburgh

Chip Week 2015

Runs from February 16-22

April

British Pie Awards 2015 This awards lunch will take place in St Mary’s Church, Melton Mowbray on Thursday 22rd April 2015 at 1pm www.britishpieawards.co.uk/

Innovations Twenty Fifteen Bolton Wanderers’ Macron Stadium

Across England, Scotland and Wales.

Keep up to date with trade events by visiting www.chippychat.co.uk and clicking on events.

Chippy Chat & Fast Food Magazine • January 2015

The Year of the Kat 2014 was an incredible year for Chippy Kat, and John Dorys By Kat Deuchars

t was our reigning year as our Ballyhackamore shop smashed through as the regional winner of the Independant Fish & Chip Shop of the Year, and myself, Kat Deuchars as Northern Ireland’s number 1 young fish frier, after making the semi-final of the Drywite Young Fish Frier of the Year; both at the National Fish & Chip awards. With all of the publicity and media that followed, our sales increased so much that we had to take on extra staff to cope with the demand. The staff were extremely proud of their acheivement and the morale throughout the company has been at an all time high ever since. It has been

Chippy Chat & Fast Food Magazine • January 2015

brilliant for the staff to get recognition for their hard work, and has made them even more determined to remain at the top of their game. For me, it has been an amazing learning experience, with new skills being continuously developed with each and every study trip that I have attended. John Dorys also embarked on a new business adventure, starting up a robust delivery system in 4 of our shops. My job, along with my colleague Jayne Connor, was to carry out the market research, coordinate the logistics, train the staff in the 4 sites, and implement the system. It was really fun and exciting to expand Chippy Chat & Fast Food Magazine • January 2015

the business in a new way. Providing a delivery service has enabled us to reach a wider market. It has especially benefited our elderly customers who can’t get out to get their fish suppers, people who don’t like to drive in bad weather, and of course our customers who don’t drive at all. I didn’t realise until we started deliveries, that a lot of our customers were getting taxis to and from our shop for their chippy tea! Of course, I didn’t want to quit after making the semi-final of the Drywite Young Fish Frier of the year in 2014. With the skills that I have developed, and the knowledge that I have learnt over the past year, I entered again for 2015. This time, I made the final! It is an honour to represent young friers across the country and be a part of raising the standards in our industry.

Being the only finalist from Northern Ireland, my only options are to swim or fly across to all of the events in mainland UK. Having said that, they have been worth every air mile. In 2014, I totalled up 10 industry trips, which included 22 flights in total. The trips included training days, a brilliant event at the Isle of Ely Produce, a great trip to the Florigo factory in Holland, an invaluable educational trip with Seafood Scotland, and the most recent was more of a social visit, for the fantastic Chippy Chat Ball (unmissable!). Helping with the staff training and applications for the Best Multiple Operator Award 2015 was another exciting thing that I got to be a part of the past year. I was delighted that John Dorys made it to the final. It nicely complimented the opening of our 7th shop in November. With the latest in equipment technology and the design following the current John Dorys theme, all that was left was to train up a new team of staff. It was very exciting to recruit and train the staff for a brand new shop. I would not have had the confidence to take on such a challenge, if it wasn’t for the knowledge and skills that I have developed over the past year. As an acknowledgement on behalf of the staff 11

Chippy Chat & Fast Food Magazine • January 2015

for their hard work and achievements, we brought the Fishermens Mission down to the new unit in December to speak to the staff, and so that we could make a donation to give something back to the industry. Other things that I have been up to include studying, working towards Investors in People for the company, providing training to our ever growing work force and of course filming with Freddie Flintoff. Being part of the wider industry network, I have got to meet some of the best that the industry has to offer. I absolutely love the Fish and Chip industry and with some exciting new projects starting in the year ahead, I cannot wait to start 2015 with a bang.... watch this space!

Chippy Chat & Fast Food Magazine • January 2015

2015 National Fish & Chip Awards

The Preview

It’s that time again. The National Fish & Chip Awards are almost upon us, and we have a round-up of the runners and riders... Independent Takeaway Fish and Chip Shop of the Year Award Sponsored by

Following judging, listed businesses have been short listed as Area Winning Shops in their respective geographical area, in the Independent Takeaway Fish and Chip Shop of the Year Award, as part of the 2015 National Fish & Chip Awards. Scotland Area 1: Highland, Grampian, Tayside, Central, Fife

Midlands Area 12: Northamptonshire, Worcestershire, Gloucestershire, Warwickshire

Frankie’s Fish & Chips

Simpsons Fish & Chips

Brae Shetland ZE2 9QJ

73-75 Priors Road Cheltenham Gloucestershire GL52 5AL www.frankiesfishandchips.com

www.simpsonsfishandchips.com

Wales

Eastern England

Area 4: Ceredigion, Pembrokeshire, Carmarthenshire, Swansea, Neath, Port Talbot, Bridgend, Vale of Glamorgan, Rhonda Cynon Taff, Caerphilly, Cardiff, Newport, Monmouthshire, Torfaen, Blaenau Gwent, Merthyr Tydfil.

Area 13: Lincolnshire, Rutland, Nottinghamshire, Leicestershire

36 High Street Hirwaun Aberdare Rhondda Cynon Taf.

169 Burton Road Lincoln Lincolnshire LN1 3LW

Penaluna’s Famous Fish & Chips

CF44 9SW

Burton Road Chippy

www.penalunas.co.uk

www.burtonroadchippy.co.uk

Northern Ireland

London & South East England

Area 6: Co. Antrim, Co. Down, Co. Armagh

Area 16: Sussex, Kent, Surrey

FishCity

Papa’s Barn

69b Belfast Road Ballynahinch Co. Down BT24 8EB

497 London Road Ditton Kent ME20 6DB www.fish-city.net

www.papasbarn.co.uk

Central & South England

North East England Area 8: North Yorkshire, West Yorkshire, South Yorkshire, East Yorkshire

Area 17: Buckinghamshire, Bedfordshire, Hertfordshire

Mister C’s

Broughton Fish & Chips 81 Tanfield Lane Broughton Milton Keynes Buckinghamshire MK10 9NJ

61-63 Micklegate Selby North Yorkshire YO8 4EA

www.mistercs.co.uk

www.broughtonfishandchips.co.uk

North West England

South & West England

Area 10: Merseyside, Greater Manchester, Cheshire

Area 19: Devon, Cornwall, Somerset

Papa’s Fish & Chips

Harbourside Fish & Chips

68 School Brow Warrington Cheshire WA1 2TA

35 Southside Street Plymouth Devon PL1 2LE www.PapasFishandChips.com

Chippy Chat & Fast Food Magazine • January 2015

www.barbicanfishandchips.co.uk

Chippy Chat & Fast Food Magazine • January 2015

David Henley always fries in David Henley has run a successful, award winning fish and chip shop for over 15 years. His secret is simple, to produce great tasting fish and chips every time. To achieve this, David has built up a store of knowledge as to which are the best ingredients to use and in particular which frying medium will deliver consistent results every time ...and that frying medium is Frymax. He knows that Frymax is pure white premium palm, made from the highest quality raw materials. And that there is none better at giving long lasting performance, which is so important in the current economic climate. Frymax has rightly earned the reputation as the number one cooking oil. It is as good today as it was when launched all those years ago. David Henley recognises its worth and the role Frymax plays in making his fish and chips taste really great.

RSPO-1106018

The Fryers’ Favourite For Over 60 Years. For information, advice, or customer support material please contact Olenex Trading (UK) Limited. Tel: 01322 444836 13

e-mail: ukinfo@olenex.com Chippy Chat & Fast Food Magazine • January 2015

www.frymax.co.uk Chippy Chat & Fast Food Magazine • January 2015

2015 National Fish & Chip Awards

The Preview

Best Newcomer Award

Old Time Fisheries 183 Devonshire Street Keighley West Yorkshire BD21 2NH

sponsored by GoldenSheaf

Burton Road Chippy 169 Burton Road Lincoln Lincolnshire LN1 3LW

www.burtonroadchippy.co.uk

Fylde Fish Bar

117 Fylde Road Marshside Southport Merseyside, PR9 9XP

Papa’s Barn

Chippy Chat & Fast Food Magazine • January 2015

1-3 Union Street St. Andrews Fife KY16 9PQ www.cromars.co.uk

Simpsons Fish & Chips

497 London Road Ditton Kent ME20 6DB

www.fyldefishbar.co.uk

Cromars

73-75 Priors Road Cheltenham Gloucestershire GL52 5AL

www.papasbarn.co.uk

www.simpsonsfishandchips.com

Chippy Chat & Fast Food Magazine • January 2015

2015 National Fish & Chip Awards

The Preview

Staff Training and Development Award sponsored by James T Blakeman

Burton Road Chippy

The Frying Squad

169 Burton Road Lincoln Lincolnshire, LN1 3LW

www.burtonroadchippy.co.uk https://twitter.com/burtonrdchippy

Top Gun Fish & Chip Shop

9 Balloo Road Bangor , County Down Northern Ireland BT19 7PG

33 Merthyr Road, Whitchurch Cardiff, CF14 1DB www.topguncardiff.co.uk https://twitter.com/TopGunCdf

www.fryingsquad.com

Drywite Young Fish Frier of the Year Competition sponsored by Drywite

Ryan Hughes Crispy Cod, Tonyrefail

ood O O Amy Grimw O Selby Mister C’s

Age: 21 Experience:

6 years

Specialties:

Frying manager

Biggest Project: Shop Refurb Super Power:

Multi-tasking

Favourite CD:

Chart Music

eedaleO Rachel Tw

Sleaford and Chips Elite Fish

25 Age: 10 years e: nc Experie ry! A good memo Specialties: arity £27,000 for ch ng isi Ra ct: Biggest Proje ers every day ow rp pe su I change Super Power: in Jupiter by Tra Drops of : CD ite ur Favo

24 Age: 6.5 years e: nc rie pe Ex shift fun! To make every ry Specialties: into 21st centu op sh ct: Bringing Biggest Proje memory Amazing Super Power: n Ow My : Favourite CD

J O ames Hulston Our Plaice Ha gley

Age: 20 Experience: Specialties:

6 years

Frying quality fish and chips! Biggest Project: Bui lding a custom mount ain bike Super Power: Unb reakable Favourite CD: Rec overy, Eminem

Chippy Chat & Fast Food Magazine • January 2015

O Jonny Leech Garstang Fis h and Chips

Age: 24 Experience: Specialties:

1 year!

Serving the “Senio rs Special”. Biggest Project: Starting up my sho p last August. Super Power: This may jeopardis e my secret identit y Favourite CD: Frank Sinatra “Co me Fry with Me”

Kat D euchars O OO John Dor ys Belfast

Age: 24 8 years Experience: Specialties: Biggest Project:

Frying, training and talking Filming with Freddie Flintoff

Super Power:

I am Chippy Kat!

Favourite CD:

Disclosure - Settle

Chippy Chat & Fast Food Magazine • January 2015

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Chippy Chat & Fast Food Magazine • January 2015

Photob

If you attended the Chip Baron’s Ball this year you may well of noticed the photo booth in the casino room. You may well have had a peek inside. It could even be you thought “We could just take nice little family photo as a memento of the ball”... Or you may well have just gone nuts!

Chippy Chat & Fast Food Magazine • January 2015

ll 2 014

Visit - www.smugmug.com

Chi p

Fun

Chat y p

Ch ristmas Ba

Chippy Chat & Fast Food Magazine • January 2015

New Chippy in Alan Partridge Country The first traditional fish and chip to be opened in the heart of the city in Norwich for some time is now up and running...it’s in Orford Place and called – what else - Orford Plaice.

nd the man behind the new enterprise is Alan Hunt, Norwich born and bred, whose family ran market stalls and shops in the city for many years. “I have always fancied running a fish and chip shop. It’s been hard work but we have finally made it and are now open for business. I am so pleased,” said Alan. While so many of our shops, restaurants and take-aways are run by national and international chains which can be seen in any High Street, it is always good to see another local business opening up. It has taken Alan more than a year to turn the fine old building, a former shoe shop and salad bar, into a fish and chip shop offering a comprehensive range of meals.

Chippy Chat & Fast Food Magazine • January 2015

“It hasn’t been easy but when I walked into the shop the other day and saw the queue, and people sitting there enjoying the food, I thought to myself. It’s been worth it,” said Alan. “The response from members of the public has been fantastic. People have been wonderful,” he added. “Now it is finally up and running. I’ve got a good team of Ian Brown and Hayley Powell working in the shop and it’s lovely to hear all the things people have been saying. “It’s good to open a traditional shop likes ours in the city centre again,” said Alan. And what’s the most popular meal with customers ? “It’s still cod and chips,” said Alan.

Chippy Chat & Fast Food Magazine • January 2015

Come Fly with me …

A CHIP shop worker is attempting a unique charity endurance feat by piloting a flight simulator for a non-stop 48-hour “trip around the world”.

eil Hodgson, 42, will “fly” the equivalent of Manchester to New Zealand at Flightdeck Experiences, run by Steve and Vicky Emerson at Newchurch Road, Stacksteads. He works at Pete’s Chippery in Nuneaton. Flightdeck have given the use of the simulator to Neil for 48 hours from Monday, January 19 through to Wednesday of the same week. Neil will pilot the simulated Boeing 737800 Winglets which has a fixed base, fully enclosed cockpit and 12 seat replica aircraft cabin. Neil, who has Lancashire roots but now lives in Nuneaton, has become friends with Steve and Vicky after enjoying the flight

Chippy Chat & Fast Food Magazine • January 2015

simulator experience on several occasions. He will be raising money for the breast cancer charities and the Teenage Cancer Trust . Neil said: “I will be flying the simulator from the UK to New Zealand which has never ever been done before. “The simulator Steve and Vicky have is fantastic, a totally realistic experience, which even trainee pilots use. “I am trying to raise £50,000 for these great charities. “Steve and the team at the simulator have been kind enough to lend me the simulator without any cost. He added: “It will be a test as I won’t be sleeping.” “Last year I did a sponsored head shave and body wax for fight against breast cancer and this is my biggest event to date. “I’m going to have co-pilots to keep me company and we will also have a live web feed.” Neil is asking people to support him through his Facebook page ‘charity flight simulator 48 hour challenge’ . If you wish to give flying a go yourself visit: www.flightdeckexperience.co.uk/

Chippy Chat & Fast Food Magazine • January 2015

Are you ready for Chip Week 2015? As plans for the annual chip celebration get underway, now is the time to put your preparations in place to make the most of Chip Week 2015 (16-22 February).

Double winners Burton Road Fish and Chip Shop in Lincoln

hip shops across the country can benefit from increased sales and repeat custom by registering for the popular promotional Week. Backed by a national PR campaign, Chip Week, which is run by Potato Council, offers a superb platform for chippies to boost sales and promote chip shop chips. One chip shop which has been using the high-profile campaign as a platform to showcase its tasty chip offering is Burton Road Fish and Chip Shop in Lincoln. After registering for the campaign, Des Anastasou and Lesley Graves, who run Burton Road Chippy, made use of the free promotional material – including themed posters and bunting – to draw in customers throughout the Week. Des, who has been in the fish and chip business for over 35 years, said: “Chip Week presents us with the perfect opportunity to not only showcase our quality chips, but to encourage the local community to support the campaign and enjoy a portion of our freshly cooked chips. “Taking part in Chip Week is a great way to promote your business and highlight the quality of your chips; holding events during the Week attracts local publicity which also brings new custom, and of course it’s great fun!” Burton Road organised a number of fun competitions and activities during Chip Week 2014 to encourage loyal customers and passing trade to support the campaign. ‘Guess How Many Chips’ to win a £10 Burton Road Chippy Voucher, ‘Pin the Chip in the Mouth’ to win free chips and ‘Potato and Spoon Races’, were just some of the fun activities which took place during the week, creating a real buzz and helping to increase publicity and sales. “We felt that running different daily activities would appeal to customers of

Chippy Chat & Fast Food Magazine • January 2015

all ages and it was also a great way for our team to have fun!” explained Des. “All the money raised from our Chip Week events was donated to our chosen charity of the year, while 20p from every portion of chips sold during the Week was also donated to the charity.” What’s more, for the second year in a row the chip shop officially claimed the title of ‘Best Chippy Chips’ in Great Britain in the Choice Chip Awards 2014, with the highest number of votes from customers who felt they served perfect portions of freshly cooked chips. Des said: “After winning the Choice Chip Awards we saw an increase in sales of 10% which was amazing as February and March is usually a quiet time of year. We continue to use the Chip Week loyalty cards as they proved to be very popular; offering customers a stamp each time they spend over £5 and then offering £5 off when the card is full has been well received. “We would recommend every chippy signs up for Chip Week 2015 - by registering you receive all the promotional material you need and it’s all free. What have you got to lose?!” Berenice Brown, Chip Week campaign manager for Potato Council, said: “Britain is a nation of chip lovers and Chip Week is a fantastic celebration of our great food tradition. The Week provides chip shops with the opportunity to generate local PR and awareness for their business and running special promotions and customer competitions can help drive sales. “It’s easy to get involved; simply register via chipweek@potato.ahdb.org. uk or call 01664 869409 for a range of free supporting promotional material featuring tips, advice and ideas on how to make the most of the Week. Remember, customers can vote in the Choice Chip Awards at www.chips. lovepotatoes.co.uk/vote from Tuesday 5th January 2015 Chippy Chat & Fast Food Magazine • January 2015

Chippy Chat & Fast Food Magazine • January 2015

Mystery Shopping Do You Measure Up? In business, a major issue which faces us all is how best to attract and retain customers. Following this then often comes the matter of getting customers to buy more (and more often) and how best to encourage them to recommend your business to their friends and family

Chez Fred, Bournemouth

f as business operators we could achieve all of the above, we could greatly increase our sales and profits. Remember when you first opened your business– the excitement of the launch day and the final checks: new range and equipment installed, suppliers signed up, staff recruited, stock ordered, publicity and promotion undertaken and product pricing determined. After some time, you may see a levelling off of trade and possibly, a reduction from the peak levels reached after initial opening. Why are customers not coming in the numbers that they used to? Why are they coming less frequently? Why are they spending less when they do visit? For a business to be successful it is imperative to have answers to these very important questions – answers which will dictate the ongoing success and future of your business. At all times, the important views to listen to are those of your customers, and Seafish, the authority on seafood, have developed a Mystery Shopping Questionnaire to do just this, and which is used as part of the judging process for the various award categories as part of the annual National Fish & Chip Awards. Speaking to Fred Capel of Chez Fred in Bournemouth, Dorset, previous winner of the Fish and Chip Shop of the Year Competition and recipient of the Outstanding Achievement Award as part of the 2014 National Fish & Chip Awards,

Chippy Chat & Fast Food Magazine • January 2015

Fred explains why as a business they use ‘mystery shopping audits’ as part of developing their operations: Why did you decide to recruit a Mystery Shopping Company when you are already doing well in business? I had seen how other companies had benefited from the use of mystery shopping within the catering industry. We all need checking, not just the floor staff and cooks, but also as managers and business owners too. It is a great tool for monitoring staff performance and helping to prevent complacency. What benefits does it provide you with? Accurate detailed feedback – the full report of each visit is with me via email within 24 hours of the actual visit What benefits does it give your business? Without doubt, it has led to greater consistency within the business. It also enables us to reward the real heroes within the business, for going above and beyond the set standard, by delivering outstanding customer experiences. After a few visits you start to see a pattern, which clearly shows where improvements are needed. What do your staff think about it? We started nearly two years ago. In the beginning, I think a few of them were worried it would be used to catch them out, but as most of the staff have now been mystery shopped, the staff have a great deal of trust in them – as the reports come back so soon after a visit, Chippy Chat & Fast Food Magazine • January 2015

the staff nearly always remember the actual mystery shopper customer and therefore know the reports are accurate and honest. Is it worth the money? Yes, it is definitely worth the money – every penny! In my view yes, in fact it’s debatable that it costs me anything in the end. It is a fact that in nearly two years of mystery shop visits in both the takeaway and restaurant sides of our business, in excess of 95% of those visits, the mystery shoppers have confirmed that they will both return themselves and also recommend family and friends to do so too. How often should a shop be Mystery Shopped? It depends on results. I generally have between two and four visits per month. The mystery shopper company call me each month to ask how many I need for the following month. They ask if I need restaurant or takeaway visits, or both – lunch or evening, any days to avoid, etc. So it really can be tailored to your individual needs. What do you do with the Mystery Shopper information received? I go through it all to analyse it and print off the report and share with all concerned. If certain staff members are named or flagged up, we offer help and improve together. Generally though, it’s a pat on the back for doing a great job – and for outstanding service, a financial reward is offered. Seafish are helping to promote best practice within the industry and while inshop judging is undertaken by fish and chip industry experts, the overall process is managed by FSM Limited www. focusedsalesmarketing.com. If you would like to find out more about introducing a very cost effective Mystery Shopping Programme to your business, please contact Gill Waterhouse at FSM Ltd on T: 01296 660355 Seafish has agreed a special rate package for fish and chip businesses with 29

Chippy Chat & Fast Food Magazine • January 2015

FSM Limited, including one Takeaway Mystery Visit every month for 12 months for a cost of £500 plus VAT. For fish and chip restaurants, the rate would be £700 plus VAT. Visit... www.focusedsalesmarketing.com

and

www.chezfred.co.uk

Chippy Chat & Fast Food Magazine • January 2015

We’ve Been to

Iceland!

–IcelandicFishandChips By Ryan and Lois (travelling the world on a career gap).

They describe themselves as an ‘Organic Bistro’, I’m not 100% sure what that means, but I think I agree.

t’s a Fish and Chip Restaurant, something that’s in my blood. My papa had an award winning Fish and Chip Shop in Truro, Cornwall and I know he would have loved this place. He would have made time to speak to the kitchen and tell them how impressed he was. People often forget to congratulate good service and good food, instead just complaining when it’s poor. I’m a believer in showing appreciation for when people do things right. The staff were welcoming and friendly. We were shown to a table and given an English menu and a complimentary bottle of Icelandic Spa water. There’s plenty of choice on the menu.

Chippy Chat & Fast Food Magazine • November January 2015 2014

Cod, Ling and Red Fish when we visited. The fish comes in fresh every day, so the menu changes depending on the catch. The fish of the day varies in price from 1290 isk to 1480 isk (£6.83 to £7.84) The fish is battered, but not with normal batter. The batter is made without eggs. It looks like normal batter and tastes great! The chips aren’t chips but potatoes, in wedges, but not potato wedges. The potatoes are oven roasted and tossed with parsley and locally produced salt. The salt is from the West Fjords. Lois had rosemary and garlic potatoes and I had ‘crispy’ potatoes. They were beautiful. The sauces, or dips, are made from Skyr, an Icelandic yoghurt type substance. It’s

Chippy Chat & Fast Food Magazine • January 2015

mixed with an oil, which oil depends on what flavour is being made. Again, plenty of choice, Basil and Garlic, Ginger and Wasabi and Mango just to name a few. The food was delicious, no greasy after taste that you find with some fish and chip shops and just the right portion size too. Most certainly worth a visit if you’re in Reykjavik. Our costs: Cod 1480 isk (£7.84), Potatoes 490 isk (£2.59) Sauce 280 isk (£1.48) 500ml serving of Gull Beer 900 isk (£4.77) Total = £16.69. Ryan and Lois Follow them on Facebook www.facebook.com/ AnAdventureAwaitsYou

Chippy Chat & Fast Food Magazine • January 2015

Come see us there – Chippy Chat on the road to Bournemouth! FRY I.T. 2015 promises a day of trade innovations, show promotions and offers, product sampling, raffles, live cooking demonstrations and back by popular demand, The Drywite Equipment Shop... all within the iconic Bournemouth BIC, located on the picturesque south coast.

o coincide with the launch of Friars Pride’s Marketing Club, the seminar room will provide valuable information for business owners, from branding your business to setting up your social media accounts, through to simple website development and other marketing services. FRY I.T., as always, ensures the day caters (quite literally!) for the whole

family and will include free balloon modelling, face painting and more. FRY I.T. 2015 is the first Fish & Chip trade event to hit the south coast! To all Fish and Chip business owners who can make the journey to Bournemouth, the early sign up of so many important suppliers and manufacturers to our trade demonstrates a trade-wide commitment to your business in the South and South West. Don’t miss out!

NEW INNOVATIONS AT FRY I.T. 2015! The amazing Foot Long Fish Finger – meet the biggest and best yet Paper branded pots for peas, curry and gravy Hook & Fish Formed Card Tray Hook & Fish wet wipes Hook & Fish Bunting, Window Stickers and POS Hook & Fish innovation in portion control – the 2 Compartment Box Halal sausages and burgers Whitby Cod Goujons Heinz flavour updates; Garlic Mayo and Barbeque Sachet and 1 litre sauce innovations, including Crucials Gluten Free 42nd Street Classic Sausages Triple Crown Fishy Fishcakes – the fish option for children! Dandelion and Burdock and Tizer from AG Barr Friars Pride – first 4 fish – Cod, Haddock, Plaice and introducing Lemon Sole, Skate, Hake and Dog Fish TurboChef Fire Oven from Rookway Food Systems - cooks 19” pizza in 90 seconds And of course your very own Chippy Chat! Apply for FREE tickets on line or cut out the voucher! To register for your FREE tickets for FRY I.T. 2015, simply head to: www.friarspride.com/fry-it-2015 32

Chippy Chat & Fast Food Magazine • January 2015

The ULTIMATE EXHIBITION

is coming to the south coast!

ister Pre-reg in a w now to top! p new La

SUNDAY, 1ST MARCH 2015 BOURNEMOUTH Brought to you by...

A BH Live Experience Bournemouth International Centre, Exeter Road, Bournemouth, BH2 5BH

To pre-register for tickets or to find out about exhibiting phone

01733 316444 33

Chippy Chat & Fast Food Magazine • January 2015

www.friarspride.com

Chippy Chat & Fast Food Magazine • January 2015

CONFIRMED EXHIBITORS

Bold 1 National Federation of Fish Friers 2 Deepio, Fairy & Flash (Proctor & Gamble) 3 Rammi Frozen at Sea Icelandic Fillets 4 Premier One Filtrations 5 FriWite 7 IQF Fillets 8 DCA Donut Mix 9a Hook & Fish Printed Greaseproof 9b KFE 10 Amanda 555 Pressed Roe11 Friars Pride Ltd 12 Ocean Sound Scampi & Fishcakes 13 Halal Sausages (Penny Lane) 14 Mr President Burgers 14 Linpac Packaging 15 Frymax 16 Bio-Packaging & Children’s Meal Boxes (Coveris) 17 Wrights Pies 18 Hook & Fish Packaging (Amipak) 19 Goldensheaf, Henry Jones & Dinaclass products (Kerry) 20 Florigo - Frying Solutions 21 The Young Fish Frier 22a The National Fish and Chip Awards 22b Atlantika Frozen at Sea Fillets (Ocean Trawlers Europe) 23 Chippy Chat 24 Drywite 25 Vimto 26 Clingfilm, Baking Parchment & Foil (Terinex Ltd) 27 Middleton Paper 28 Middleton Batter Mixes & Chippy Choice Curry and Gravy (Middleton Foods) 29 Double A Kebab/Easy Bags 30 Q Toreno, Friars Choice & Spavins Beef Dripping (Duncrue) 31 Stone Willys Pizza 32 Q Prestige 33 Ben Shaw Drinks (Cott Beverages Ltd) 35

75 74b

HOOK & FISH

PACKAGING

74a

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64a 64b 63a 63b

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DRYWITE EQUIPMENT SHOP

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18 17

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11 ORDER POINT

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ENTRANCE

Q Frying Fats and Oils 36 Bornholms Cod Roe 37 Really Green Pea Co. (Wherry & Son) 39 Hook & Fish 4oz Printed Pots and Sealed Air Portion Pots 40 Pukka Pies 41 Chinese Style Curry Sauce & Pancake Rolls (Keejays Ltd) 42 Fry Magazine 43 The Crucial Sauce Company Ltd 44 Hook & Fish Bags (Dempson) 45 42nd Street Classic Sausage 46 Blakemans Supreme Sausages 46 42nd Street Chicken 47 HOOK & FISH

PACKAGING

HOOK & FISH

PACKAGING

Aqua Blue Scampi & Prawn Coated Products (Pacific West) 50 Integer - EPOS Systems 51 Mayflower Curry Sauce (King Asia Foods Ltd) 52 Hook & Fish Two- Com partment Box (Saica Pack) 53 Q Chicken Nuggets & Steaks 55 Chicken Portions & Goujons (Pic-a-chic) 56 Advanced Stainless Aluminium Products (ASAP Ltd) 57 JFK Gadus 58 Iceni Water 59 Portman Asset Finance 60a Harrison Wipes 61a Keep It Clean 61b HOOK & FISH

PACKAGING

Fast Food Systems 62 King Frost Fishcakes (Youngs) 63a Testo Limited – Oil monitoring equipment 63b Barrs Iron Bru, Simply Fruity Kinds Drinks & Rubicon (AG Barr) 64a Coversure Insurance 64b American Chip Spice 65 Martyn Edward Frank Ford 66-67-70 Preston & Thomas 68 BD Signs 69 FCFF Magazine 71 Whitby Seafoods 72 McWhinney's Sausages 73 Snowshock Ltd 74a Fishermans Mission 74b Heinz 76

Waste Oil Collection 77 Mozzarella Sticks, Breaded Mushrooms & Onion Rings (Innovate Foods) 78 Refreshment Area 79 HOOK & FISH

PACKAGING

Plus: Children's Entertainment Free donuts On-site photographer Free seminars with The Marketing Club Meet the Friars Pride team Drywite Equipment Shop REGISTER FOR YOUR FREE TICKET – www.friarspride.com/ fry-it-2015

Brought to you by...

Bournemouth BIC, Exeter Road, Bournemouth, BH2 5BH Chippy Chat & Fast Magazine • January 2015 Sunday 1stFood March 2015 10am – 4.30pm

Chippy Chat & Fast Food Magazine • January 2015

A Great Catch for The Elite Fish and Chip Company Nigel Tindall (41) has joined family-run business Elite Fish and Chip Co to help grow the company...

is role will include working with the team across all outlets in Lincoln, Sleaford and Ruskington, ensuring high levels of customer service, customer satisfaction and quality of food continue to be delivered throughout the business. “My in-depth knowledge of the industry puts me in a great position to support Elite’s business plans and I’m delighted to join the company as the Operations Manager,” said Nigel. “Initially I trained as a chef and worked in a Lincolnshire pub before I became hooked on the industry after a threeday training course with the National Federation of Fish Friers (NFFF). “I became the manager of a Lincolnshire chippy and won the Young Fish Frier of the Year Award in 1998. I’ve since worked in various roles in the fish and chip industry as a Quality Assessor for the NFFF Fish & Chip Quality Award Scheme and Chair of Lincoln National Federation of Fish Friers. “I’m especially looking forward to working with all the teams across the business to help drive it to its full potential.” Adrian Tweedale, Owner of The Elite Fish and Chip Company, said: “Bringing Nigel to the team opens exciting doors of

Chippy Chat & Fast Food Magazine • January 2015

opportunity for the future of the business. “Nigel shares a similar passion for the industry as me and he also brings a wealth of experience to the company,” said Adrian. “This gives me confidence that he will be able to drive The Elite Fish and Chip Company forward to a strong and successful future. “Nigel’s recruitment has come at a very exciting time for the company, as our Sleaford manager, Rachel Tweedale has also been announced as a finalist for this year’s Young Fish Frier award.” Nigel added: “I have a real passion for the fish and chip industry; it’s exciting to see how much it has evolved over the years and the great direction it is going in the future.”

Sleaford manager, Rachel Tweedale has also been announced as a finalist for this year’s Young Fish Frier award

Chippy Chat & Fast Food Magazine • January 2015

Come Fry with Us! Chippy Chat has well and truly blasted back onto the scene in 2014. We have been winning new friends and partners throughout the year whilst creating the perfect platform for both friers and suppliers alike. By Austen Dack

ith our great chip shop reviews from home and abroad and in depth features lots of our readers are telling us they like to sit down with a cup of tea (or something slightly more alcoholic) and read the magazine. Online too numbers are increasing, with over 7,000 people registered and over 1500 visiting our forum and website every week, we are attracting great interest. Our approach is simple. First off we are a publishing company run by marketing professionals. You are the experts in the trade who actually serve the consumer or you provide your wares to enable the consumer to be served. We are an intermediate of that transaction offering our expertise to both sides in order for them to work efficiently. Secondly the people who own Chippy Chat (John and Oliver Boutwood) also own Isle of Ely Produce, selling bags of potatoes to the chipping trade. They are passionate about fish and chips and are keen to work with other major partners in order to promote the fish and chip industry. To this end we aim to do more work in 2015 creating such partnerships, promotions and innovative campaigns. If you would like to join us as a supplier partner or as a frier/chip shop please email me austen@chippychat.co.uk or call 01353 658216 We can help you with design (lots of samey adverts out there we can help you stand out) your campaigns and your online presence including social media and websites too. Thanks for everyone’s support in 2014 – let’s make 2015 a great year for our industry. 37

Chippy Chat & Fast Food Magazine • January 2015

Quality

is the Quay

What a year it has been! Since our prestigious ‘Independent Take-Away Fish and Chip Shop of the Year, 2014’ award win in January... By Stuart and Adrian Fusco

ife has been pretty busy to say the least, but I and all of my family have absolutely loved it. It has definitely been a year of hard work too… we were and still are determined that both our loyal, repeat customers and our new customers should get the best fish and chips, despite us being busier than usual. Without our wonderful team, none of the achievements this year would have been possible. Our fantastic take-away and restaurant staff have all gone the extra mile for our customers this year, even after a busy shift. We count our suppliers as part of our Quayside team too, without

Chippy Chat & Fast Food Magazine • January 2015

them putting in extra deliveries and supplying us with exceptional quality ingredients over the year, we wouldn’t have been able to offer customers the experience they have had. To each and every one of our team, thank you. Our highlights have to be: Appearing on the BBC Countryfile TV programme in April as Whitby Fish and Chips were voted within the Dalesman top 75 things to do in Yorkshire – we made the entry at number 36 I might add! Locally, we confirmed our partnership with the North York Moors Railway, Britain’s most popular private heritage line with 350,000 Chippy Chat & Fast Food Magazine • January 2015

Getting sauc y for chip w eek

passengers annually. Together we launched the ‘Quayside Express’ which is the ‘Fish and Chip Flyer’ from Pickering to Whitby, through breath-taking scenery and our award winning fish and chips on the return journey. We enjoyed the Quayside raft race at the Whitby Regatta in August with a little help from a celebrity friend! Later that month, I was asked to consult British Airways on their new in-flight fish and chip meal. My brother Raymond took up a fantastic opportunity to go to the Hankyu ‘British Fair’ in Japan, where he worked at two huge department stores to show Japanese customers what the great British dish is all about. As a long standing family business, we are determined to ensure the future of the fishing industry for the next generation of our customers and for the people within the industry. This is why we are committed to serving MSC fish. We were the first fish and chip shop in Yorkshire to gain the Marine Stewardship Council accreditation, which is something we are extremely proud of. Recently, Dennis Crooks Fish Merchants, another long-standing family business in Whitby, have also achieved MSC certification. This is great because it means that we can now offer our customers MSC haddock from a local fish merchant. Not only are we passionate about sustainable fishing, but we try to support the fishermen and their families who go to sea to bring in the catch through the Fishermen’s Mission. This is a charity that we have supported for a number of years now and this week we have confirmed that we will be doing the Whitby Boxing Day Dip (into the North Sea!) once again to help raise funds for this wonderful charity. As for next year, the calendar is filling up already. As well as the popular Whitby events, we are also making plans to take fish and chips out of our home town in our very own catering trailer. Keep your eyes peeled at events for ‘The Whitby Fish and Chips Company’ catering trailer, it’s going to be great! To all the people who have supported Quayside on our journey this year, we have been overwhelmed with the good will and thank you all. 39

Chippy Chat & Fast Food Magazine • January 2015

de d Quaysi consulte s y d a n a w ir British A new in-flight fish on their al. chip me

The first fish and chip shop in Yorkshire to gain the Marine Stewardship Council accreditation

Partn er

ship w

ith the

North

York M

oors R

ailway

Chippy Chat & Fast Food Magazine • January 2015

Approved Field to Frier Distributors

eld

Scotland

Tel : 01358 742345 Mob : 07799 661333

FieldWoodward Frier

Field Frier

North West

Potatoes

Finest Quality Chipping Potatoes Call : Richard

T: 0151 4245449 M: 07885 636713

Sustainably sourced potatoes your customers will love.

Gloucester Wholesale

www.masonpotatoes.co.uk You can call us on:

01989 762000

WILLIAMS Potatoes

01626 890871 www.williamspotatoes.co.uk info@williamspotatoes.co.uk

West Midlands

eld WV1 2TX

ACE Potatoes

Call : Ozzy Tel : 07956 858659

South East

Field

07711 623007 (Andy)

01254 830305

Yorkshire & Humberside

JSS

Call Jez Ward T : 01709864074 POTATOES M :07802 382291 email : jez555@hotmail.co.uk

R.A.W Potatoes Ltd Call: Graham White T: 07855 940013

Northern Ireland

Hunters Potatoes

07831 299757 (Paul)

420 Blackburn Road, Chorley, PR6 8HX soltashe@googlemail.com

North East Family owned potato supplier based in Henfield, Sussex. Telephone : 01273 492341 John Mobile : 07850 361 999 Peters Mobile : 07860 483197 info@ehillsandsons.co.uk www.ehillsandsons.co.uk

Bucks and Beds

G Marsh Potatoes Stand 4 Wholesale Fruit Market Hickman Avenue Wolverhampton West Midlands

Masters & Co Ltd

T: 0207 987 7890

Tel: 01452 856111 Mobile: 07774 675303

phone

www.vicgrahamwholesalepotatoes.co.uk

London

eld

T: 01204 887415 T: 01204 883141

M Frier

South West /Wales

Unit 15a Bamfurlong Ind Park Cheltenham Gloucestershire GL51

South Boyd Street Tottington Bury Lancashire BL8 3NA

Chippy Chat & Fast Food Magazine • January 2015

Eagle Hill Potato

Marketing

Telephone: 028 9188 2280 37 Craigboy Rd Donaghadee 028 9188 3519 BT21 OLP Mobile Numbers: 07802882280 N.Ireland 07801585945

Field

Fax: 028 9188 3394 www.eaglehill.co.uk

Chippy Chat & Fast Food Magazine • January 2015

Field Frier

Fie Fr

Approved

Field Frier

There’s a New Divaa in Town Field Easy to Peel Less Waste Golden Crispy Outside White and Tasty Inside That’s Divva

Frier A New Breed of

Field Frier

Chipping Potato is here!

s your chipping potato living up to your customer’s needs - do they wash and peel easily and cook perfectly every time? If the answer is not always, then we have the solution for you. There’s a new Divaa in town, a perfect chipping potato Divaa developed by seed experts Caithness which will help you fry consistently great chips. Isle of Ely Produce will tell you which of our approved ‘Field to Frier’ wholesalers can supply you with Divaa. Call today.

Field Frier

Divaa – The Perfect Chipping Potato

Call Isle of Ely if you would like to trial Divaa today on 01353 863355 41 41 Visit Divaa Chippy Chat & Fast Food Magazinewww.trydivaa.com • January 2015 Chippy Chat & Fast Food Magazine • January 2015

F F

Keep up with all the latest news and ideas for the Fish & Chip Takeaway and Restaurant Market Organised by Henry Colbeck, What's Cooking? 2015 will be held in the Lowland Hall at The Royal Highland Centre on the outskirts of Edinburgh. There'll be over 80 exhibitors who supply goods and services all relating to the Fish & Chip Market! The following is just a taste of what will be happening; 42nd Street Food Court Sample this premium brand and find out why 42nd Street Classic Sausage is No1 in Fish & Chip Shops!

Equipment Shop The perfect opportunity to update your equipment and utensils at Special Offer prices

Associations that can help your business! Seafish. Organiser of the National Fish & Chip Awards. One of Seafish's main objectives is to promote the consumption of seafood which includes fish! Fish & Chips are included in their recommended “2 a Week” Campaign.

National Federation of Fish Friers (NFFF). The NFFF is run by Fish Friers for Fish Friers. Benefits of membership include; legal advice service, tax advice, 24 hour technical support service available 365 days a year, employment issues.

Chippy Chat & Fast Food Magazine • January 2015

Sunday 1st February 2015 The Lowland Hall, Royal Highland Centre, Edinburgh 9.30am - 4.30pm Seated Business Areas We've listened to the feedback and What's Cooking 2015 will have more designated sitting areas. Sit down and enjoy a free coffee and doughnut courtesy of Middleton's and Nestle.

Meet up with your Telesales Contact It's always good to put a face to a name. It helps to strengthen and build relationships. What's Cooking is the ideal place to meet-up with your telesales contact.

PLUS! New Ideas Special Offers

Product Demonstrations Children's Entertainers

Product Sampling And many more!!

NEW to What’s Cooking?

The Italian Quarter!

WATCH THIS SPACE!! We'll have full details in the next issue of What's Hot.

Make a note of the date

NOW!

Chippy Chat & Fast Food Magazine • January 2015

Sunday 1st February 2015 The Lowland Hall, Royal Highland Centre, Edinburgh For further information please call us 43 on 0191 482 4242 or visit www.colbeck.co.uk

Chippy Chat & Fast Food Magazine • January 2015

Hungry for Consistency Consistency has always been the trademark of Panni Miltiadous ever since he came into the trade back in 1993 and started his first shop six years later...

ecently he opened his fourth shop in Tranmere on the Wirral to add to his existing three shops – two also on the Wirral and one in North Wales. All are operating under the distinctive Hungry’s name. Panni has always bought Hewigo and the range in his latest shop, in a new small shopping precinct, is a 3-pan Hewigo Advantage equipped with eye-level computerised temperature controls, automatic twin-pipe filtration, display cabinet fitted with Hewigo’s unique high light/low heat jacketed heat lamps and curved edges to cabinet and counter. The front panels, which Panni

Say potato, say

Agrico.

has painted red to match the striking red and black décor, are illuminated with multi-programmable LED lighting. “I have found Hewigo ranges to be extremely reliable, easy to operate and the team at Hewigo have always given me excellent support,” says Panni. “This is very important to me as I am always trying to build consistency into everything we do across all our shops. I have tried hard to ensure that we cook food in such a way that it tastes just as good when people get it home, as it would if they were to eat it immediately after it had been cooked.” Hungry’s has regular team meetings with staff from all the shops and staff are committed to producing a quality product. “Having equipment, especially the frying range, that I know the team are happy to use and is reliable is very important to that goal,” adds Panni. Phillip Purkiss, General Manager of Hewigo comments, “Panni is a long standing and loyal customer committed to producing high quality food. He never stands still and is already planning his next move which we will be proud to be part of.” For further information contact Hewigo on 0121 544 9120 or visit www. hewigo.com

Agrico UK Ltd is a specialist developer and supplier of high grade seed potatoes, supplying innovative and tasty chipping varieties to the fast food trade. Have you tried our Markies, Agria, Fontane and Performer potatoes? Why not ask your local supplier today Call: 01307 840 551 Email: potatoes@agrico.co.uk www.agrico.co.uk @agrico_uk

Chippy Chat & Fast Food Magazine • January 2015

Anthony Swift (Liverpool)

Reliable daily deliveries throughout the North-West Guaranteed quality supplies throughout the year.

Specialist supplier to fish and chip shops

0151 526 5318 aj.swift@live.com

North-East & Borders

BWH Graham ( Northumberland )

Daily deliveries throughout the North-East, supplying fryers with the best chipping potatoes available in the marketplace Consistent quality throughout the year.

Call 01670 521801 07850 772578 brrygraham@aol.com

POTATO SUPPLIERS

North West

Call the Potato Professionals Today

Delivering quality potatoes throughout your region Bridlington Scarborogh Pickering

Pontefract Wakefield Bradford Leeds

NORTH YORKSHIRE

LANCASHIRE

EAST YORKSHIRE

WEST YORKSHIRE GREATER MANCHESTER

YS H IR

Midlands, Wales & South-West

GH AM

CHESHIRE

LINCOLNSHIRE

AF ST FO

NOTT IN

SH IR

SOUTH YORKSHIRE

Thorne Barnsley Sheffield Doncaster Rotherham Goole Grimsby

RD SH IR E

P o t a t o e s

L t d

Now Supplying North and West Lon don Mitchell Potatoes (Estab 1883) is proud to be one of the UK’s longest established potato merchants, a record built on quality and reliability. Consistent quality: Our large supplier base and vigilant quality control helps provide consistent quality all year round.

Punctual deliveries: We run a fleet of modern vehicles with 24hr breakdown assistance. Annual fixed price contracts: We offer fixed price contracts to help you manage your budget without the worries of price fluctuations. We stock all frying varieties.

01926 633 323

www.mitchells-potatoes.co.uk @mitchellpots

Mitchell Potatoes

We are a Long established family firm of potato merchants, leading fish & chips shop suppliers and stockists of catering supplies. Our customers cover a wide area including Gloucestershire, Herefordshire, Somerset, Worcestershire, South Wales & Wiltshire. Mason Potatoes have decades of experience We source potatoes from only the best growers and suppliers who meet our stringent quality standards By using our own fleet of vehicles our deliveries are customised to fit specific customer requirements We have an understanding of the region we cover that is second to none Our extensive range of dry goods and sundries ensures that we offer a unique service to our customers We focus on delivering the highest quality at the most competitive price To protect our customers against the ever changing price of one of their basic commodities we offer the security of fixed price contracts for our potatoes

Visit...

www.masonpotatoes.co.uk You can call us on:

01989 762000

Mansfield Ashbourne Notts Derby Dronfield

LEICESTERSHIRE

North Lincolnshire Scunthorpe

Area Covered

Established 80yrs Fixed price contracts available Potatoes replaced within 12hrs in the bigger unlikely event of you being dissatisfied All batches rigorously checked and test fried Ring today for your free sample

Lomas Potatoes 01909 562327 (3 lines)

07932 155677 (Andy) (S,Yorks, N,Yorks, Notts)

07703 263033 (Garry) (E,Yorks, N,Yorks, W,Yorks)

allomas@btconnect.com

Advertise here. You’re reading this, others will too. Call 01353 865 966 Now

Chippy Chat & Fast Food Magazine • January 2015

NEWS e

COMMUNITY

FORUM

LETTER

AUDI A6 DIESEL SALOON 2.0 TDI Chat py Ultra S Line 4dr Business lease from

£272

ll 2 014

Chi p

Ch ristmas Ba

.92 + VAT per month (36 months) Initial payment: £1637.52 + VAT (6+35 10k per annum £272 + Vat business contract hire)

VAUXHALL INSIGNIA DIESEL HATCHBACK 2.0 CDTi [163] ecoFLEX Design Nav 5dr [Start Stop] Business lease from

£216

.99 + VAT per month (36 months) Initial payment: £1301.94 + VAT (6+35 10k per annum £217 + Vat business contract hire)

Chippy Chat Plus Car Deals! 3 fantastic lease deals for business or pleasure!

From time to time we will offer our readers some great deals on car lease. The vehicles will be generally a mix of business and pleasure lease and are hand picked by experts to suit your needs.

Call Mark Johnson at Johnson Reed Ltd Tel. 0161 429 6949 for more information about these deals. All images and car descriptions on this promotion are for illustration and reference purposes only and are not necessarily the vehicle on offer. All offers are subject to change at any time and are subject to finance approval and vehicle availability. All prices correct at time of publication. E & OE. Other Terms & Mileages Available. 46

Chippy Chat & Fast Food Magazine • January 2015

Whether you’re on the move, or building an empire, take the first step on your journey here

Moby Dick’s Fish Restaurant - Shirley, Southampton

• W/T £3,500 • Town centre location • Fully Licensed • X56 covers • EPC Rating D & E • Potential to build flats at the rear • Bus/Prop £725,000

ituated in Shirley, Southampton, the business operates from a mid terraced shop on a small parade with parking to the front, located a mere 50 metres from the high street. The takeaway area is accessible from the main entrance at the front of the building and houses a large service counter, with a lit menu display above. Behind the counter, the restaurant is equipped with a 5 pan mallisons island range, 2 tills and a filter machine. A kitchen/prep area, washing up area, and small office can be accessed from here. This includes a wet room containing a peeler and chipper, as well as providing general storage. To the rear of the shop there is a walk in fridge and a separate walk in freezer. There is also passageway that provides access to the licensed restaurant area with seating for 56. At the back of the building, there

Chippy Chat & Fast Food Magazine • January 2015

are stairs leading up to the 1st floor accommodation which includes 2 double bedrooms, a large lounge, a kitchen and bathroom. There is also a roof terrace externally. Behind the building is a yard area, enclosing a large garage providing parking space. There are also 2 outbuildings which could be demolished and residential properties could be built (subject to planning permission). The Next Step Viewings/Meetings – 08447 011 888 viewings@knightsbridgeplc.com Strictly by appointment through the offices of Knightsbridge Ref: 142861

Chippy Chat & Fast Food Magazine • January 2015

Introducing the ‘No Hassle’ way to sell your Fish & Chip Shop NO Upfront Fees NO Registration Fees NO Admin Fees NO Advertising Fees NO Long Term Contracts

Intelligent Business Transfer

The Smart Way To Buy & Sell Your Business

85K+

PLUS you only pay us when we successfully sell your business. Working with...

registered business buyers

CASH & CARRY

Call today for a FREE no obligation valuation of your business

0800 114 3389

The Smart Way To Buy Your Business R FFE RO E D UN

D CE

DU RE

West Yorkshire

South Wales

North Yorkshire

Cornwall

West Yorkshire

Weekly Turnover: £3,000 Superb Potential Tenure: Leasehold

Weekly Turnover: £5,000 Regular Trade Tenure: Leasehold

Weekly Turnover: £1,150 Net Profit £20,000 Tenure: Leasehold

Weekly Turnover: £4,000 Huge Potential Tenure: Freehold

Weekly Turnover: £500 61% GP Tenure: Leasehold

£75,000

£95,000

£99,950

Ref:1115

Ref:1011

Ref:1344

£69,950

Ref:792

£14,950

Ref:1325

D CE

DU RE

North Yorkshire

South Yorkshire

Nottinghamshire

West Yorkshire

South Wales

Weekly Turnover: £1,500 Brilliant Location Tenure: Freehold

Weekly Turnover: £2,700 Est. 1967 Tenure: Freehold

Weekly Turnover: £1,250 Recently Refurbished Tenure: Leasehold

Weekly Turnover: £1,700 Priced for quick sale Tenure: Leasehold

Weekly Turnover: £1,100 Fish & Chips, Pizzas and Kebabs Tenure: Leasehold

£129,950

£190,500

£49,950

£24,950

Ref:521

Ref:1227

For more information or to arrange a viewing

Chat3389 & Fast Food Magazine call 0800Chippy 114 or visit• January 2015 www.intelligentbusinesstransfer.co.uk

Ref:1142

Ref:1363

£25,000

Ref:1249

Intelligent Business Transfer

The Smart Way To Buy & Sell Your Business Chippy Chat & Fast Food Magazine • January 2015

DOUBLE FRONTED CHINESE RESTAURANT/TAKEAWAY

WALLASEY • WT £2,500 - £3,000 • Well established with a good reputation • Prominent location • EPC Rating E • £249,995, Freehold • 142467

FISH AND CHIP SHOP

STAFFORDSHIRE • WT £3,200 • Well presented premises • 3 Bed living accommodation currently let at £650pcm • EPC rating C • £121,995, Leasehold • 141888

FISH AND CHIP SHOP

NORTH EAST • WT £4,000 • Well presented and established business • Award winning Fish and Chips • Also offers sandwiches, pies and pastries • £120,000, Leasehold • 143158

FAST FOOD TAKEAWAY

NEWHAM, EAST LONDON • WT £3,600 • Main road location • Recently refurbished • Rent £20k P/A • Bus £89,995+sav • 142564

TAKEAWAY AND CAFÉ

FISH & CHIP SHOP

ROCHDALE • WT £1,200 • Well established business • Main road location • EPC Rating C • £35,000, Leasehold • 142733

PIZZA/FISH & CHIP SHOP

WALSALL • Busy high street trading position • Large online ‘just eat’ delivery trade • EPC Rating C • £74,950, Leasehold • 142362

FISH AND CHIP SHOP

KESWICK

AWARD WINNING TRADITIONAL FISH & CHIP SHOP

FISH & CHIP SHOP

BOWNESS-ON-WINDERMERE

WOLVERHAMPTON

HERNE BAY, KENT

• WT £6,500+ • Busy main road between the town centre and main caravan park • Very popular amongst tourists • Fully equipped and in excellent order throughout • £360,000, Leasehold • 142545

• WT £6,000 • Based on a busy shopping parade • 3 bed accommodation included • EPC Rating G • £179,950, Leasehold • 141946

• WT £3000+ • Excellent reputation • Residential area • 3 bedroom accommodation • £159,995, Leasehold • 143049

BUSY VILLAGE FISH & CHIP SHOP

FISH AND CHIP SHOP

FISH & CHIPS / CHINESE TAKEAWAY

ST HELENS

SHREWSBURY

LEICESTER

• WT £3,500 • Main road location • Well presented throughout • L/up Rent £175pwx • £79,950, Leasehold • 141769

• WT £3,000 • Well established on a busy high street • New equipment • EPC Rating D • £100,000, Leasehold • 142686

• WT £3,500 • Available individually or as part of a four shop “chain” • Excellent branding • Scope for further expansion • £70,000, Leasehold • 141755

FISH & CHIP SHOP AND HAIR & BEAUTY SALON

WELL ESTABLISHED FISH & CHIP SHOP

FISH & CHIP SHOP/TAKEAWAY

NELSON

SHREWSBURY

SOUTH GLOUCESTERSIRE

• WT £1,000 • 3 bed owner’s accommodation • Presented to a high standard • EPC Rating D • £300,000, Freehold • 142182

• WT £1,500 - £2,000 • Two businesses in one • Busy main road location • EPC rating E • £180,000, Freehold • 41420

• WT £3,500 • Excellent trading position on busy high street • Close to busy college and factories • EPC Rating G • £150,000, Leasehold • 142687

• WT £4,000 • Prominent location and very popular with locals and students • Great online reviews for quality food • EPC Rating D • £130,000, Leasehold • 143291

BUSY VILLAGE FISH & CHIP SHOP

FISH & CHIP SHOP

AWARD WINNING FISH & CHIP SHOP

INDIAN TAKEAWAY

MIDDLESBROUGH

BASINGSTOKE

• WT £2,200+ • Excellent high street trading position close to busy college and multiple factories • Large online ‘Just eat’ delivery trade • EPC Rating D • £95,000, Leasehold • 142915

NOTTINGHAM

• WT £2,000 • Well established with fantastic growth potential • Enviable trading location • 24 year lease • £60,000, Leasehold • 143159

NORTH EAST

• WT £1,800 when trading • Currently closed • Excellent location with outside seating • Well presented • Offers Invited, Leasehold • 143153

• WT £2,500 • Town centre location • Used on Just Eat and Hungry House • Outside catering • £59,950, Leasehold • 142666

TAKEAWAY

TAKEAWAY & OUTSIDE CATERING

PERI PERI CHICKEN EAT-IN & TAKEAWAY

FRIED CHICKEN TAKEAWAY

THORNBURY

SOUTH WEST LONDON

PELSALL

HARROW

LIVERPOOL

• T/O £350,000, GP 60% • Well established eatery and takeaway • Central location with lots of regulars and passing trade • EPC Rating B • £129,999, Leasehold • 143290

• WT £2,000 • Superb reputation and reviews • Densely populated area • EPC Rating F • £50,000, Leasehold • 142129

• WT £3,500 • Excellent reputation • Catering contracts in place • Well presented • £99,950, Leasehold • 142104

• W/T £4,000 • Town centre location • 2 floors • Excellent reputation • £95,000, Leasehold • 142863

• WT £5,500 • Prominent main road location • Superbly equipped throughout • EPC Rating D • £69,995, Leasehold • 142643

Chippy Chat & Fast Food Magazine • January 2015

Property Whether you’re on the move, or building an empire, take the first step on your journey here

Greenbank Fish Bar

Central Fish & Chips

Kings Business Transfer are delighted to introduce Greenbank Fish Bar to the market!

Bruce & Co. are delighted to introduce Central Fish & Chips to the market.

his is a fantastic and rare opportunity to purchase a thriving, lucrative and very well established Fish and Chip shop, with excellent potential. Operating 7 days per week, Greenbank Fish Bar is located on a main road on the outskirts of Liverpool City Centre, with a large number of quality residential and student dwellings within the immediate locality. The area is busy route in and out of the city centre, with fantastic passing trade and Greenbank Fish Bar occupies a prominent trading position. Having successfully operated in the City for many years, this renowned business has earned an excellent reputation for offering the best quality products with a warm, friendly service. The business therefore enjoys an extensive and loyal customer base, attracting repeat trade from the immediate vicinity as well as neighbouring villages and towns. Alongside the traditional fish and chip menu, this business boasts an extended menu complimenting some of the world’s finest cuisines, therefore opening up to a newer, wider regular custom.

Chippy Chat & Fast Food Magazine • January 2015

his very well established fish & chip shop has been serving the community in the city of Perth since 2009, and has a reputation for providing excellent quality food. Central Fish & Chips is located in a highly populated residential area, from which the majority of its custom derives. Trading 7 days a week from 16:00 – 23:00, the business offers traditional fish & chips, pizzas, kebabs and other takeaway foods. We have been advised that there is a strong lunchtime trade available although, due to our clients other commitments, he has opted not to take this on board. The premises is presented to a modern standard and is offered in walk-in condition. All equipment is included in the sale price, all of which was purchased new in 2009. Currently trading well, the business has potential to further increase the turnover by opening at lunchtimes. An ideal opportunity for an owner operator to take this on. Our clients have decided to put the business on the market due to their other business commitments, giving a new owner an excellent opportunity to take the business to the next level. Bruce & Co. are offering Chips Ahoy for offers over £75,000 for the Leasehold interest, fixtures, fittings and goodwill. Stock in trade will be additional at valuation. If you require any further information on this business please do not hesitate to contact us on 0844 248 8257 quoting reference 40210.

Chippy Chat & Fast Food Magazine • January 2015