Chippy chat september by Chippy Chat Magazine

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I n

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THE WHOLE PACKAGE!

Now’s your chance to get recognised and to show the nation that you’re he best in Britain.

hink you’ve got what it takes to be the best? ign up at www.BTAs.co.uk

Introducing the new Trawler Packaging Range from T.Quality

ting for the British Takeaway Awards opens on 1 September and oses at midnight on 6 October. The top ten takeaways in each region l then be on a shortlisted voting list from 10 October to 24 October.

ms and conditions apply

Down on the Farm

Win £5,000 with

In Training

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GANGNAM Style

Down at the Chippy... in Viet Nam

Issue 8 Volume 6 September 2016

Chippy Chat & Fast Food Magazine • September 2016

Open Day Success!

Austen Dack Publishing Editor

Chippy Chat Ltd

Thanks to one and all for attending

offering; read how they serve our dish

the annual FREE Isle of Ely Produce

in this Far Eastern country.

Open Day. With around 100 shops,

Hot on the heels of UB40 and Tony

suppliers and friers in attendance

Hadley eating fish and chips at

the event broke previous attendance

Colmans – this month we have drum

records. Already Open Day 2017 is

and bass band Rudimental stopping

in the planning so let us know if you

by at Harbourside. They loved their

would like to be involved.

fish and chips so much they told their

In this month’s Chippy Chat we have

mainly young 30,000 crowd just how

a very special range feature. Catch

much!

up on the latest news and ideas from

Please let us know of your celebrity

your favourite supplier.

fish and chip lovers too.

Our chip shop abroad feature for

Keep in touch as usual austen@

September is all the way from

chippychat.co.uk

Vietnam. They are very proud of their

Oak Lane Littleport Ely Cambridgeshire CB6 1RS

www.chippy-chat.co.uk info@chippychat.co.uk Twitter @Chippychat Facebook Chippy-Chat TEL 01353 865 966 FAX 01353 863 444 Managing Director John Boutwood Publisher Oliver Boutwood oliver@chippychat.co.uk Publishing Editor Austen Dack austen@chippychat.co.uk 07863123929 Subscriptions and Marketing Executive Amanda Waterfield amanda@chippychat.co.uk 01353 865 966

Austen

Say potato, say

Agrico. Specialist breeder and supplier of high grade seed potatoes, bringing innovative and tasty chipping varieties to the fast food trade

Design/Editorial Stuart Catterson stuart@cc-ff.com

Markies

Markies... • Absorbs less oil • Easy peeling • Year round availability • Consistent fry colours • Faster frying times

Accounts Claire Boutwood-Potter accounts@chippychat.co.uk Printed in the UK by The Magazine Printing Company Advertising Sales and Promotions austen@chippychat.co.uk For PR and Editorial editorial@chippychat.co.uk

Chippy Chat & Fast Food Magazine • September 2016

Why not ask your local supplier today! Call: 01307

840 551

Email: potatoes@agrico.co.uk

www.agrico.co.uk @agrico_uk

Chippy Chat & Fast Food Magazine • September 2016

Oscars Going for Gol-dan Success There is a brand new chippy to try in the picturesque town of Saltburn .

ut Oscars Fish and Chips is not only a brand new business, it is a brand new feature on the promenade - with the new building situated just a short distance away from the pier, next to the minigolf, and having glorious views of the sea. Dan Vernon the new owner said.

+ or and

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“My family already have a business down here - Surfs Up Coffee Shop and Ice Cream Parlour - so when the land came up we snapped it up. “I thought there wasn’t anything this end of the pier so that it would be a good opportunity.” So Dan, who is an electrician by trade, decided to take a new career path and open up a fish and chip shop. And since it opened up at the start of August, its been going down a treat with customers. “It has been spot on so far,” said Dan, who was born and bred in Saltburn. “We serve good quality fish and chips - we use Icelandic fish which is frozen at sea, so you can’t get much fresher than that. “We do cod, haddock, homemade fishcakes, scampi, chicken nuggets, fish bits, fish and chip butties and sausages. “At the moment we are keeping it fairly simple but we do have plans to branch out into things such as food challenges. “We are also looking at expanding to give customers a seating area.” Oscars Fish and Chips is open seven-daysa-week from 11am until 7.30pm

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Chippy Chat & Fast Food Magazine • September 2016

Kate’s Little Slice of Devon! A family run business, with husband and wife team

Diary Dates

Business or pleasure, dates not to be missed

New ‘Trawler’ Fish & Chip Packaging Range from T. Quality

12 14

New Development adds value and service from Hewigo

Range Finder - KFE “A delight to do business with”

Range Finder - Scotrange

Installing a 7-pan range on the only sail through fish and chip shop

Range Finder JJ Blackburn & Co

Awards!

Staff Training

Fry I.t. 2017

Ready to hit the South West with a stellar line up!

FriWite

RSPO Certified Sustainable Palm Oil

Chippy Stars

Rudimental at MTV Crashes, Plymouth did a shout out for Harbourside

Wrapped

18 22 24 26 28 32 34 36

The importance of finding the right insurance?

East Meets West A Chippy in Viet Nam

The Family Twee

It’s always been a family affair at The Elite Fish & Chip Company

Field to Frier

Sustainably sourced potatoes your customers will love

Pulled Pork New Gluten Free BBQ Pulled Pork that your customers will love

Mama Mia We have signed up yet another top band Abba Sensation for the CC Xmas Ball

Isle of Ely Open Day Down on the Farm

Property

Manufacturing ‘BLACKBURN’ fish frying ranges since 1969

The new Lite-Bite concept is rapidly gaining a huge following

September 2016

Range Finder - Hewigo

Pack a Punch at Lunch

Inside

38 40

Chippy Chat & Fast Food Magazine • September 2016

44 46

Whether you’re on the move, or building an empire, take the first step on your journey here

Es 30 tab Ye lish ar ed s

The Whole Package!

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Frying Range Engineers Servicing all makes of ranges, covering East Anglia, East Midlands & London/M25 Annual Range Servicing • Insurance Certificates Duct Steam Cleaning • Repairs • Modifications

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For prompt, efficient service please call:

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Chippy Chat & Fast Food Magazine • September 2016 In association with

Frying Ranges

Kate’s Little Slice of Devon! By Kate Stone

Dan & Kate Stone have been running Kates Plaice in Bideford, North Devon for just over 2 years now, It’s a family run business, with husband and wife team, with Kate’s mum helping out and just other one part time member of staff.

Chippy Chat & Fast Food Magazine • September 2016

have always loved the unresisting smell of fish and chips, and having my first full time job when I was 18 in my local chippy, I knew I loved working in the industry straight away and that it was something that I wanted to do for myself. I worked there for just over 3 years and gained great experience learning how to serve and later fry and generally learning the ropes of the business. I then moved house and left that job,

Chippy Chat & Fast Food Magazine • September 2016

and soon after saw a job advertised in my local town for a server on a mobile Fish and chip van, I got the job and loved it straight away. The business came up for sale 3 years later and it was naturally the next step for Dan and I. We serve in and around Bideford, but also visit the nearby popular seaside resort of Westward ho! We serve at Surf bay holiday park, in Westward ho! throughout the summer, plus we also have a good all year round trade and a summer boost of holiday makers that come back year after year to enjoy our fish and chips. We only use Msc Atlantika cod that is freshly prepared daily, we also use Triple F chips, which are delivered fresh to us on a daily basis. We have a specials board which we always have something different on, such as battered halloumi with sweet chilli sauce, battered fish finger sandwich, and a really popular one was our beach burger, which was a homemade cod,

lemon and parsley fishcake, in a toasted brioche bun topped with pineapple salsa. As well as our local round, we serve at weddings too, which are really very popular, people love the fact that there’s fish and chips at a wedding. We also do lots of quiz nights and other social events too. We have started to invest and upgrade areas of the trailer, we have had a new worktop and Bain Marie fitted recently, and have replaced all the fridges and freezers also. With more plans in the future, of adding an extra chip fryer to make larger weddings and events easier to serve. We are looking into the possibility of getting a separate events trailer, serving just beer battered cod, scallops, mussels, halloumi, with some homemade fish cakes and pea fritters. Check out our website www.katesplaice. co.uk we’re also on Facebook, Twitter and Instagram, just search @katesplaice

Chippy Chat & Fast Food Magazine • September 2016

Diary Dates

November 13 KFE open DAY Register now to attend one of the KFE Open Days for FREE advice, FREE fish and chips and a glass of champagne, www.kfeltd.co.uk

Business or pleasure, dates not to be missed...

December 4 The Chip Barons’ Ball 1

15/12/2015

10:36

CCCB-logo.pdf

September 27 - 28 Takeaway Innovation Expo Takeaway Innovation Expo is THE event to help you boost profits, build your brand, grow your business, and much more! www.takeawayexpo.co.uk

February 5 What’s Cooking? 2017 Another sure fire winner held at Newcastle Racecourse. Don’t Miss it. We’ll be there. www.colbeck.co.uk

September 28 The KFE Fish & Chip Race Day Get on down to Nottingham Racecourse you can bet your shirt it’s going to be a big winner of a day! www.kfeltd.co.uk

February 26 Innovations 2017

The North’s Premier Fish & Chips and Fast Food Exhibition at the Macron Stadium Bolton With over 70 exhibitors, the 2017 Exhibition promises to be the biggest and best yet!

October 8 Ely Potato Race The race sees local farmers and businesses teaming up to see who can race up and down the high street the quickest whilst carrying 20kg of locally grown chipping potatoes! All for charity! www.Isle0fely.co.uk

October 9 The Fish Frying & Fast Food Show Find out how you can turn the latest fast food trends and products into profits! Contact: 01323 765 472 8

Chippy Chat & Fast Food Magazine • September 2016

The Chip Barons’ Ball returns to Peterborough on Sunday 4th December this year, Chippies travel from all corners of the UK to don their DJs and posh frocks to celebrate Christmas in style. www.ChippyChat.co.uk

March 19 FRY I.T 2017 The ultimate Chippy Exhibition goes to Westpoint Arena, Exeter http://friarspride.com/fry-it-2017/ Keep up to date with trade events by visiting www. chippychat.co.uk and clicking on events. If you’re organising an event and would like to send us details so that we might mention it here and/or on the Chippy Chat website email your details to austen@chippychat.co.uk

Chippy Chat & Fast Food Magazine • September 2016

New ‘Trawler’ Fish & Chip Packaging Range from T. Quality T. Quality has created a new “Trawler” range of packaging to replace the leaping fish brand as part of T. Quality’s continued campaign to further reinforce its position as the Number 1 Fish & Chip and Fast Food wholesaler.

he contemporary Trawler packaging range took many months of deliberation and planning before being put into production with suppliers and distributed throughout the T. Quality depot network. T. Quality’s designers took the ocean and fishing theme as inspiration for the striking wave and trawler boat design to reflect the nature of the nation’s favourite high quality Fish & Chip product inside. The Trawler packaging range has been designed to be instantly recognisable with a clean and professional look. The Trawler design is guaranteed to create exceptional stand out appeal on display at the back of the shop or shelf, attracting new and existing customers to buy across the full packaging range. The new Trawler packaging introduces classic typography with the words ‘The Nation’s Favourite, Fine - Fish & Chips’ The new branding brings the heritage and experience of T. Quality to life in a

Chippy Chat & Fast Food Magazine • September 2016

contemporary way that will appeal to consumers of delicious Fish & Chips. The refreshed, clean looking design is a complete revolution of the original branding, and demonstrates the remarkable brand changes taking place within T. Quality. “We are absolutely delighted with the new packaging designs. They look great, and will certainly provide our customers with a professional identity” said Joe Kendrick, Marketing Manager – T. Quality. • Sail away to profits in the new Trawler range fish & chip packaging • Contemporary branded design providing your shop with a clear and professional identity • Perfect portion control each and every time • Exclusively available nationwide from T. Quality The full range will consist of Fish & Chip Boxes, Greaseproof Paper, Lined Bags and Carry Handle Bags. Polystyrene Cups and new product lines will be added to the range in the forthcoming months so watch this space for more from the Trawler brand! www.tquality.co.uk

Chippy Chat & Fast Food Magazine • September 2016

INTRODUCING THE NEW TRAWLER RANGE

New!

• Sail away to profits in the new Trawler range fish & chip packaging • Contemporary branded design providing your shop with a clear and professional identity • Perfect portion control each and every time • Exclusively available nationwide from T. Quality Available from

08452 505605 11

WWW.TQUALITY.CO.UK

Chippy Chat & Fast Food Magazine • September 2016

New Development adds value and service from Hewigo Our customers tell us that the most important attributes of a Hewigo range are exceptional value for money and the high standards of support service. Hewigo’s speed of service and response time, in the unlikely event of a breakdown, is well known backed by an out-of-hours emergency number and attendance by our own engineers.

“I had such a good experience with my first range and had complete faith in Hewigo’s expertise” Asif Ali, King Kod, Preston

owever, to improve this even further Hewigo is now investing in excess of £200,000 into a dedicated service and maintenance unit. “This will reduce downtime and ensure customers get the support they need” adds Phillip Purkiss, Managing Director of Hewigo UK. A major part of this progressive move is the opportunity for customers to take out a Service Contract which Phillip Purkiss, believes offers great value, peace of mind for customers and a guarantee that the implications of any breakdown are kept to an absolute minimum. He says “Customers can opt for one of two levels, the best of which gives: No call out charge, a zero hourly rate, annual service included, response within 24 hours and 20% discount on parts. Customers who take up the Service Contract during the initial launch period qualify for a 25%

discount. Yet this is only one way that Hewigo customers can get savings from their range” A British made Hewigo High Efficiency range, offering similar features, can often be as much as 25% less expensive than its Dutch counterpart. Savings of 30% in fuel consumption, 40% in oil usage and 20% in raw materials can be expected. For a full pan of chips, we estimate a cooking time of 6 minutes compared with 8 minutes for a standard range. Less oil is absorbed into the food leading to a tastier and healthier product.

Other ways to save on running costs: Control Sensitive digital control which can be combined with touchscreen technology for even more sensitive control and linked to a frying management system to give both information and diagnosis 3-Stage filtration In addition to the standard coarse and fine crumb filters, the returning oil is now sucked under pressure through a third micro-filter. The result is a refinement of the oil such that it retains optimum performance up to three times longer. Jacketed Lamps for display cabinet Hewigo has developed a 220w jacketed heat lamp which is long enough to provide good illumination without burning the food and is entirely food safe. The electricity used to illuminate and heat the cabinet is reduced by up to 45%. LED Lighting

“Hewigo gave us tremendous support during our major refurbishment” Luke Platten, Fisherman’s Yard, Wells-next-the-Sea.

Standard on all Hewigo ranges. As well as offering brighter light and colour and effect variations, LED uses less electricity and lasts up to 4 times longer than a fluorescent strip.

Contact Hewigo (UK) Ltd Bateman House Little Fields Way Oldbury West Midlands B69 2BT Visit: www.hewigo.com T: 0121 544 9120 E: sales@hewigo.com

The UK’s

“We have always found Hewigo ranges exceptional value for money and the service second to none,” Helen and Angela Cartwright, Kingfisher, Salford

Chippy Chat & Fast Food Magazine • September 2016

No.1

Chippy Chat & Fast Food Magazine • September 2016

manufacture Efficiency fry

“If you want to be sure it’s High Efficiency ask to see the certificate”

certified Hewigo High Efficiency

t 0121 544 9120 f 0121 544 9160 w www.hewigo.com Bateman House, Little Fields Way Oldbury, West Midlands, B69 2BT 13

Chippy Chat & Fast Food Magazine • September 2016

“A delight to do business with” Colin Cromar purchased Cromar’s in St Andrews in 2013...

he shop had a range in already so he decided to continue with this for a while, Colin has always been a Kiremko user so the lack of service and quality on the existing range soon pushed him into a change. ‘I’ve bought more than one range in every shop I’ve owned and when I need service I get service, that’s the difference with KFE and what you need with a busy shop’ Colin explains. After several visits to discuss the configuration and a trip to the Qbtec factory in Holland to show his new business partner the factory where the ranges are manufactured he ordered a 5 pan High Efficiency Kiremko Counter Range. The range was installed in February 2014 after a full refurbishment of the shop. Cromar’s went on to become Regional Finalists in the National Fish & Chip Shop of the Year completion this year. Business has never been better so much so that they recently installed a Kiremko Allegro Unit to complement his range, the unit consists of 2 pans, a flat grill and an electric induction hob ‘It’s fantastic, the new range has made such a huge difference to business this summer, the speed of which I can get my products out now is phenomenal. This summer has been busier than any other, even last year when St Andrews hosted the Golf Open!’ says Colin ‘I would never buy any other range other than KFE, I’ve used KFE ranges for most of my frying life, the sales team are always helpful, knowledgeable, extremely polite; the ranges are reliable, well built and efficient. The whole company is an absolute delight to do business with.’ He concludes. The Little Fish and Chip Shop, Southwold When Darren Marriott first contacted us about his new venture he had a high efficiency frying range from a competitor so he knew what he wanted. What was important to

Chippy Chat & Fast Food Magazine • September 2016

him was about us being on board with his concept; he wanted a range that could not only perform now but also long term it would suit his needs and the company he would work with also needed to listen to the tight restrictions in place from the local council. After taking the time out to visit many other KFE customers and speaking to them about their experiences he also came along to one of the KFE Open Days that are hosted twice a year we were delighted when Darren choose Kiremko as the range for his new venture. He ordered a 5 Pan Kiremko wall range and odour control unit and put this together with copper counters and exposed copper pipework giving the shop a classic contemporary look. Darren took the opportunity to attend the KFE School of Frying Excellence with a colleague prior to opening. The two day course was followed by a day’s onsite training, this was met with a fantastic reviews with them both commenting how professional and helpful it was. Indeed the whole set up and experience from start to finish has been a joy, ‘When I purchased the range I brought into a family and this was very important to me, we have had fantastic service and no issues. Tony and the office staff have kept in touch with me every step and still do now over a year later; I am very happy and would recommend Kiremko to anyone’. He added ‘I’ve had an absolutely mental summer, far busier than I expected; the range has been at maximum capacity for 8 hours solid a day and it has kept going and more, it’s the best equipment I have every purchased’.

Contact KFE Ltd, Units A & B Bentley Business Park, Northfields Industrial Estate, Market Deeping, Peterborough. PE6 8LD E: sales@kfeltd.co.uk T: 01778 380 448 Fx: 01778 348 558 www.kfeltd.co.uk

Chippy Chat & Fast Food Magazine • September 2016

National Fish & Chip Shop of the Year Winner Calum Richardson of The Bay in Stonehaven with Gordon Hillan, KFE’s Scottish Area Sales Manager.

Building relationships for over 20 years KFE is a family business, established for over 20 years with a history of developing close working relationships with our customers. We are immensely proud of the fact that our knowledge and experience may contribute, in the smallest way, to helping you produce fresher, healthier fish and chips.

Chippy Chat & Fast Food Magazine • September 2016

Tel: 01778 380 448

Chippy Chat & Fast Food Magazine • September 2016

Web: www.kefltd.co.uk

Ship Ahoy! Scotrange has done it again, this time installing a 7-pan range on the only sail through fish and chip shop - McMonagles in Clydebank, Scotland . Saving John McMonagle so much money using less fat that ultimately his range could end up costing him very little!

o hn McMo nag l e, wh o own s McMonagles, the world’s only sail through fish and chip shop moored on the river Clyde, replaced his 15-year-old range, with a 7 pan Scotrange complete with built-in filtration last month after a need to increase capacity. Two years ago John signed up to Just East and now ranks No.1 in Scotland, increasing his sales four-fold since he started his business. Ranking No.1 with Just Eat in Scotland is exceptional as his business moors on the river Clyde and so his catchment area instead of being a 4 mile radius is a semi circle radius and on top of this is situated in a town, not a city! John realised that to increase capacity he needed a new range but, there was no room left on the boat. After learning about how reliable Scotrange is and also the service and aftercare being good John decided to contact MD Steve Wilkie, who said not a problem and to give double the capacity set about installing a 7 pan range. Johns produces two and a half times more volume of fish and chips now and Steve achieved this by increasing the size of the gas pipe to the new range which instantly boosted the gas getting through

Chippy Chat & Fast Food Magazine • September 2016

to the range, the new range that Steve fitted has two pans less than the old range, this just demonstrates how flexible and innovative Scotrange is! Due to the way the range works, combined with built-in filtration, the lifes pan of the fat as vastly increased, infact John has not had to throw hardly any fat away, it is burning a lot less fat, so on a calculation of saving a £120 a week on fat, within 12 years the range could of paid for itself! It was very tricky installing a range on a boat and Steve manufactured it in two parts - a three pan and a four pan both sitting within one frame. While one range is being serviced, the other is still fully functional, an added benefit! Commenting on Steve’s ability to produce a range to meet the boat’s needs, John adds: ‘Steve’s advice was great. Even at the last minute he was changing things to improve the range. For example, we originally had flat glass in the hot box and Steve said it would look better curved, so he changed that at no extra cost to us. He also built little pins into the top of the range so that we can attach the checks and friers can clearly see customers orders. It’s all the little things like that that make a big difference. It’s not just John who’s clearly happy with the new range but customer’s too with some of the restaurant’s best Trip Advisor reviews coming in the last four weeks. John adds: ‘The new range is producing really tasty fish and chips.’ Scotrange 01592 775269 www.scotrange.co.uk

Chippy Chat & Fast Food Magazine • September 2016

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Nationwide Backup Service

01592 775 269 www.scotrange.co.uk info@scotrange.co.uk 17

Chippy Chat & Fast Food Magazine • September 2016

Unit 3 , Fife Food and Business Centre, Faraday Road, Southfield Indsutrial Estate Glenrothes, Fife KY6 2RU Chippy Chat & Fast Food Magazine • September 2016

The Story of J.J. Blackburn & Co. J.J. Blackburn & Co. is a family owned company manufacturing ‘BLACKBURN’ fish frying ranges since 1969. It was founded by John and Pat Byrom and Jesse Turner, (Pat’s father).

lthough the company has been trading for almost 50 years our association with the fish frying trade goes back to the early 1950’s as, in those days, Jesse was a commercial traveller selling to fish and chip shops in the north west of England. Subsequently, we have an in depth knowledge of the trade and, indeed, a true empathy and understanding of the requirements of the typical fish frier. Although John and Pat have sadly passed away the company has been run by their daughter Gill Byrom and husband Charles since 2000. Gill has been strongly influenced by the determination, dedication and hard working ethic of her parents to continue manufacturing a top quality range whilst also incorporating technological improvements where applicable. Examples of the changes in the ‘BLACKBURN frying ranges can be seen in the photographs enclosed. The white fronted range dates before 2000 where plain fronts were practically all that could be purchased as the advent of ‘exciting lighting’ had not yet occurred, whilst the others show how the design has changed to complement the desire of fish friers to modernise the look of their businesses. These are the cosmetic changes; the technological changes have been even greater to include all the necessary

Chippy Chat & Fast Food Magazine • September 2016

requirements of CE certification and from the perspective of J.J. Blackburn & Co. to improve on efficiency figures, and ease of servicing the ranges as, of course, the easier it is to maintain our ranges the cheaper it will be for the customer to run them.

Our achievements thus far? We have continually manufactured ‘BLACKBURN’ fish frying ranges since 1969. The ranges were originally designed by John and continue to be developed by Gill. The company has remained in the same family for almost 50 years. We have a large customer base of both loyal customers who are purchasing their replacement ranges from us and new customers who like the fact that we have never changed the quality of materials used in the range, like the way it works, find them competitively priced and like the close caring business relationship only a family run company can give.

Our hopes for the future? To continue manufacturing top quality ranges. To continue developing the ranges to complement the requirements of the modern fish frier. To maintain our close working relationship with our customers. And here’s to our next 50 years...

Chippy Chat & Fast Food Magazine • September 2016

Have you got Britain’s best takeaway? Fancy winning £5,000*? As our heroes of the high streets and the saviours of our nights in, we’re recognising the contribution that you, our local takeaway owners, provide, on a truly national scale. For the second year, we’re celebrating the diverse range of cuisines that make up the fabric of our communities and rewarding the people behind those great little places that we love to lay claim to.

theBTAs.co.uk | #theBTAs | info@theBTAs.co.uk Chippy Chat & Fast Food Magazine • September 2016

Chippy Chat & Fast Food Magazine • September 2016

Now’s your chance to get recognised and to show the nation that you’re the best in Britain. Think you’ve got what it takes to be the best? Sign up at www.BTAs.co.uk Voting for the British Takeaway Awards opens on 1 September and closes at midnight on 6 October. The top ten takeaways in each region will then be on a shortlisted voting list from 10 October to 24 October. *terms and conditions apply

Chippy Chat & Fast Food Magazine • September 2016

In association with

Chippy Chat & Fast Food Magazine • September 2016

Pack a Punch at Lunch The new Lite-Bite concept is rapidly gaining a huge following in the Fish & Chip market as it revolutionises lunchtime trade and encourages to a successful more people into Fish & Chip shops to savour THE KEY the tasteFish of the &nation’s Chips most treasured dish. to “Marketing a successful is a key

THE KEY Congratulations to

POPPIES

business Congratulations to

business

technique to raising a shop’s profile, which can be utilised to communicate with “Marketing is a key customers, staff and technique to raising a media. shop’s profile, which

POPPIES Fish & Chips

help advertise and attract new customers in, so all-in-all a fantastic concept.” Peter Beedle, Beedle’s Chippy adds, “I think people need choice. The Lite-Bite concept certainly gives people the option of having a lighter meal in what could only be described as the perfecting packaging solution to suit all my Lite-Bite meals.”

THE KEY Congratulations to

on winning the prestigious he industry has been crying out for Marketing Innovation Award to a successful something to re-ignite lunchtimes “Here at Poppies we focus on all aspects of service to provide a complete dining experience for our for Fish & Chip shops, especially with Will I make less money by selling smaller on winning the prestigious customers. While our food and customer service is can be utilised to Innovation Award “With an effective and Marketing the emergence of bakeries and take-out portions? Fish & Chips our top priority, every channel is immersed in our communicate with “Marketing is a key uniquestaff approach to their customers, and technique to raising a branding.” “Here at Poppies we focus on all aspects of service company marketing, franchises providing a cheap and easy option It’s natural to think more profit will be made on winning the prestigious shop’s profile, which media. to provide complete diningdesigned experiencenewspaper for our “Wea have specially and food Poppies Fish & Chips is customers. can be utilised to While our food and customer service isidentity – Marketing Innovation Award boxes, which help reinforce our brand “With an effective and for consumers to buy a meal on-the-go. The on selling larger portions. But in fact, and as communicate with a deserving winner and our top priority, every channel is immersed in our customers even get their fish and chips served up customers, staff and unique approach to theirsuccess “Here at Poppies we focus on all aspects of service I wish them every branding.” media. company marketing, to provide a complete dining experience for our shops have highlighted Lite-Bite delivers an easy route for any Fish many Fish & Chip in newspaper with edible ink! Our social media has in the future.” “We have specially designed newspaper and food customers. While our food and customer service is Poppies Fish & Chips is also really helped us establish our brand and we “With an effective and boxes, which help reinforce our brand identity – to challenge increasing our recently, top priority, every channel is immersed in our & Chip looking by selling a smaller portion you not a deserving winner and now have overshop 8,000 followers engaging with us unique approach to their Mike Wallace customers even get their fish and chips served up branding.” I wish them every success company marketing, and posting about their Poppies experience” The Q Partnership in newspaper with edible ink! Our social media has “We have specially designed newspaper and food competition. only attract more people into your shop but in the future.” Poppies Fish & Chips is also really us establish our brand and we Marketing Team boxes, which help reinforce our brand identity – Pathelped Newland a deserving winner and now have over 8,000 followers engaging with us customers even get their fish and chips served up The concept of Lite-Bite was the brainwave you can also make the same gross margin if Mike Wallace I wish them every success owner of Poppies Fish & Chips. in newspaper with edible ink! Our social media has and posting about their Poppies experience” in the future.” The Q Partnership alsonot really helped us establish our brand and we Below: Left to right: Mike Wallace Q Partnership Marketing Team, Above: One of Poppies’ innovative marketing of the Q Partnership (Henry Colbeck, VA better than larger meals. Marketing Team Pat Newland Wallace Mari Cuschieri, Michael Cuschieri Tadiwa Mwamuka Poppies campaigns, aMike fully branded taxi for deliveringnow have over 8,000 followers engaging with us owner of Poppies Fish & Chips. and posting about their Poppies experience” Marketing Team and Nigel Barden. The Q Partnership orders in matching carriers. Whitley and Friars Pride) to large help establish Gary Buck comments “We have recently Marketing Team Pat Newland Below: Left to right: Mike Wallace Q Partnership Marketing Team, Above: One of Poppies’ innovative marketing Mari Cuschieri, Michael Cuschieri Tadiwa Mwamuka Poppies owner of Poppies Fish campaigns, a fully branded taxi for delivering what ‘best-practice’ lunchtime trade should started to& Chips. promote smaller portions and so Marketing Team and Nigel Barden. large orders in matching carriers. Below: Left to right: Mike Wallace Q Partnership Marketing Team, One of Poppies’ innovative marketing be. Since its launch, hundreds of Fish & has the bestAbove: commercial decision Mari far Cuschieri,it Michael Cuschieribeen Tadiwa Mwamuka Poppies campaigns, a fully branded taxi for delivering Marketing Team and Nigel Barden. large orders in matching carriers. Chip shops throughout the UK have seen we’ve ever made. It suits our market, our potential in the idea and as a direct result, customers love them and they get excellent have increased their sales. value for money.” Commenting on the Lite-Bite boxes, Gary To see what it’s all about, get in touch and Buck, Owner of Buckhams Fish & Chips says try the Lite-Bite for yourself. You will receive “The box in itself is perfect for me. People FREE posters upon your first order which want a smaller meal at lunchtime, and the will help sell the concept, and YOU WILL see Lite-Bite is the ultimate solution to fit a smaller more people eating Fish & Chips as a result! portion. Not to mention the free posters to

business

Exclusively available from The Q Partnership

POPPIES

(All design rights for the Lite-Bite are registered property of Henry Colbeck Limited.)

Henry Colbeck VA Whitley www.colbeck.co.uk www.vawhitley.co.uk 0191 482 4242 01706 364211 @HenryColbeck @VAWhitley1899 0191 482 4242 01733 316400 0191 482 4242 01733 316400 01706 364211 0191 482 4242 01733 316400 01706 364211 www.colbeck.co.uk www.friarspride.com www.vawhitley.co.uk

www.colbeck.co.uk

www.friarspride.com

www.colbeck.co.uk

www.friarspride.com

Friars Pride www.friarspride.com 01733 316400 @FriarsPride 01706 364211

www.vawhitley.co.uk

Chippy Chat & Fast Food Magazine • September 2016

Increase your lunchtime trade with

15:11 Page 1

Specially designed packaging Size: 8” x 5” x 2” The

Lite-BITE Your meal, your way

ONLY

A lighter portion of your favourite meal

Get your FREE Lite-BITE® Posters NOW!

Exclusively available at:

Chippy Chat & Fast Food Magazine • September 2016 Chippy Chat & Fast Foodwww.vawhitley.co.uk Magazine • September 2016 www.colbeck.co.uk www.friarspride.com

Telephone: 0191 482 4242

Telephone: 01733 316400

Telephone: 01706 364211

Four who Train set for Awards Four of the UK’s leading fish and chip businesses have recently been announced as finalists in the Staff Training and Development Award for the 2017 National Fish & Chip Awards, organised by Seafish.

he four finalists - The Frying Squad in Bangor, County Down; John Dory’s in Lisburn, County Antrim; Fochabers Fish Bar in Fochabers, Moray and Papa’s Fish and Chips in Hull, East Yorkshire - will now go head-to-head as they compete for the top title in this award category, as part of what are regarded as the ‘Oscars’ of the fish frying industry. To secure a place as a finalist, shortlisted businesses have been appraised across a wide range of judging criteria including internal training policies and systems, training assessments to gauge the need for development, training support and forward plans for staff development. Over the coming weeks, the successful businesses will be subjected to unannounced judging visits from an awards auditor who will review the staff training and development practices, in addition to also ascertaining the level of customer service and quality of the fish and chips on offer. This final stage of competition judging will determine the overall national winner that will be announced at the awards ceremony to be held in London in January 2017. Sponsored by James T. Blakeman & Co Ltd, the Staff Training and Development Award recognises fish and chip businesses that provide their employees with the highest level of training while

Chippy Chat & Fast Food Magazine • September 2016

demonstrating dedication to personal development and career progression. Award sponsor Philip Blakeman, Managing Director at James T. Blakeman & Co Ltd, commented: “As a family business with over 60 years’ experience and recognised as one of Europe’s leading manufacturers of sausage and meat products, staff training has always been an important part of our success. “The entrepreneurial owners of fish frying establishments cannot overlook the importance of good quality training for their burgeoning young staff members and be mindful of their role in the future success of the business. “As a proud sponsor of The National Fish & Chip Awards, I believe this category showcases those businesses that are a credit to the industry and positively encourages others to follow suit. We would like to congratulate the finalists in reaching this stage of the competition.” Marcus Coleman, Chief Executive at Seafish, added: “Staff training and development is an integral part of the day-to-day running of a fish and chip business. It’s so important that we recognise and reward those excelling in this area, not only to encourage improved training methods but to also help increase the knowledge and skill base of our industry, helping safeguard it for generations to come.” For further information on The National Fish & Chip Awards please visit www. fishandchipawards.com. Follow @ FishnChipAwards on Twitter for all the awards news and information.

Chippy Chat & Fast Food Magazine • September 2016

Aah! Pies Available frozen in four delicious flavours

Steak, Steak & Kidney, Chicken & Mushroom and Minced Beef & Onion flavours available to order in case sizes of 12x235gms. Each pie is wrapped in its own heatproof film.

Order from your wholesaler or Call: 02920 853200 | Email: Bisto@petersfood.com 25 Chippy Chat & Fast Food Magazine â&#x20AC;˘ September 2016 Chippy Chat & Fast Food Magazine â&#x20AC;˘ September 2016

Fry I.t. 2017 - Ready To Hit The South West With Stellar Line Up!

t will be the Fish and Chip and Fast Food show first time at Westpoint, a versatile venue fully equipped for what FRY I.T. 2017 has in store. The exhibition will offer a jam-packed day of show promotions, the opportunity to meet with suppliers and the Friars Pride team, show promotions, product sampling and much more. Once again, maintaining the ‘family business’ environment, there will plenty to keep children entertained too, from balloon modelling to face painting. Westpoint Arena is situated in the heart of the South West, which is not only ideal for Friars Pride’s Plymouth and Poole depot customers, but for the rest of the UK too, with the M5 a matter of minutes away from the venue and the historic city of Exeter only 6 miles away. With ample free parking and entry into the Apple iPad prize draw with every ticket registration, make sure to save the date and get ready for the ultimate exhibition for the Fish and Chip and Fast Food trade!

Product launches and innovations in the trade Once again, FRY I.T. 2017 will be packed with new and innovative product to the industry, enabling customers to be the

first to find out how they can improve their business and menus. Live cooking demonstrations and samples Visitors will have the opportunity to see live cooking demonstrations of new and existing products and sample what’s on offer. Perfect for ‘trying’ before taking advantage of the promotions available! Exclusive show deals Show deals, discounts and bumper special offers will be available exclusively on the day of the show, with each visitor given a Friars Pride goody bag, containing a FRY I.T. 2017 order form, ensuring outstanding promotions and brand new products are noted down easily. FREE seminars FRY I.T. 2017 returns with seminars by leading speakers within the industry. Previously there have been businessbenefiting seminars on portion control, advertising, children’s meals, using technology and maximising your menu. The Drywite Equipment shop will also be back, by popular demand, where any equipment purchased can be taken away on the day, at a superb discount.

E T A M I T L r U o f e h N T O I T I B T I d H n X a E e v a s s r e i r e F d h a s r i T F d o o F t as

ALREADY CONFIRMED: Batter, Condiments & Dried Goods AB Mauri - DCA Donuts American Chip Spice Fast Food Systems Heinz Kerry; Henry Jones and Goldensheaf, Dinaclass King Asia Middleton Foods Weston Catering Frying Fats and Oils Duncrue - Q Toreno, Friars Choice, Spavins Beef Dripping Frywite Q Frying Fats and Oils

Frying Range, Equipment & Signage Advanced Stainless Aluminium Products Drywite Drywite Equipment Shop Elite Shopfitters Espresso Essential Florigo KFE Weston Catering

Frozen Goods 42nd Street Beef Burgers 42nd Street Chicken 42nd Street Classic Sausages Double A Kebabs Innovate Foods McWhinney’s Sausages Mr President Beefburgers Ocean Sound Fishcakes Penny Lane Catering Sausages & Halal Sausages Pic-a-Chic Pukka Q Chicken Nuggets and Steaks Triple Crown Wrights Fish Atlantika – Ocean Trawlers Rammi

Packaging, Cleaning & Preparation Coveris Dempson Ltd Hook and Fish Packaging Range KeCo Middleton Paper

Chippy Chat & Fast Food Magazine • September 2016

Drinks Cott Beverages Montgomery Water Snowshock Vimto

Chippy Chat Fisherman’s Mission National Federation of Fish Friers National Fish and Chip Day 2016 Seafish – National Fish & Chip Awards Young Fish Frier of the Year

To pre-register for your FREE tickets, head to: www.friarspride.com/fry-it The ULTIMATE Friars Pride on Twitter: EXHIBITION for @FriarsPride www.friarspride.com Fish Friers and The

Fast Food Trade!

Chippy Chat & Fast Food Magazine • September 2016

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Chippy Chat & Fast Food Magazine • September 2016

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Chippy Chat & Fast Food Magazine • September 2016

FriWite – RSPO Certified business POPPIES to THE KEY Congratulations Sustainable Palm Oil business POPPIES Congratulations to THE KEY Congratulations to to a successful

to “Marketing a successful is a key

technique to raising a shop’s profile, which can be utilised to communicate with “Marketing is a key customers, staff and technique to raising a media. shop’s profile, which

Fish & Chips

THE KEY

on winning the prestigious Marketing Innovation riWite is Award the RSPO [Round table knowing that the product meets the to a successful “Here at Poppies we focus on all aspects of service on Palm Oil] certified supply chain requirements and standards to provide athe complete diningSustainable experience for our on winning prestigious customers. While our sustainable food and customer service is can be utilised to palm oil that fries pure set out by RSPO, from plantation grower Award “With an effective and Marketing Innovation Fish & Chips our top priority, every channel is immersed in our communicate with “Marketing is a key uniquestaff approach to their customers, and technique to raising a branding.” “Here at Poppies weand focus onlight all aspects of colour service in enabling you to create through to your shop. The requirements company marketing, on winning the prestigious shop’s profile, which media. to provide complete diningdesigned experiencenewspaper for our “Wea have specially and food Poppies Fish & Chips is customers. can be utilised to While our food and customer service isidentity – perfect fried food. FriWite meets are set out and audited Marketing Innovation Award boxes, which help reinforce our brand “With an effective and communicate with a deserving winner and our top priority, every channel is immersed in our customers even get their fish and chips served up customers, staff and unique approach to theirsuccess at Poppies we focus on all aspects of service I wish them every branding.” FriWite is social exclusively available from “Here by RSPO independently and the use of media. company marketing, to provide a complete dining experience for our in newspaper with edible ink! Our media has in the future.” “We have specially designed newspaper and food customers. While our food and customer service is Poppies Fish & Chips is also really helped us establish our brand and we “Withand an effectiveV and A Friars Pride, theevery logo is granted only upon boxes, which help reinforce our brand identity – Henry Colbeck our top priority, channel trademark is immersed in our a deserving winner and now have over 8,000 followers engaging with us unique approach to their Mike Wallace customers even get their fish and chips served up branding.” I wish them every success company marketing, and posting about their Poppies experience” Whitley. Sustainable palm oilPoppies production successful certification. The Q Partnership in newspaper with edible ink! Our social media has “We have specially designed newspaper and food in the future.” Fish & Chips is also really us establish our brand and we Marketing Team boxes, which help reinforce our brand identity – Pathelped Newland a deserving winner and isfollowers comprised viable, has no hydrogenated fats now have over 8,000 engaging withof us legal, economically customers evenFriWite get their fish and chips served up Mike Wallace I wish them every success owner of Poppies Fish & Chips. in newspaper with edible ink! Our social media has and posting about their Poppies experience” in the future.” The Q Partnership environmentally appropriate and socially less than 1% trans fat, you can also really and helped us with establish our brand and we Below: Left to right: Mike Wallace Q Partnership Marketing Team, Above: One of Poppies’ innovative marketing Marketing Team Pat Newland Wallace Mari Cuschieri, Michael Cuschieri Tadiwa Mwamuka Poppies aMike fully branded taxi for deliveringnow have over 8,000 followers engaging with us owner of Poppies Fish & Chips. and posting about their Poppies experience” beneficial managementcampaigns, and operations. positively promote the benefits of frying Marketing Team and Nigel Barden. The Q Partnership large orders in matching carriers. Marketing Team Newland Below: Left to right: Mike Wallace Q Partnership Marketing Team, Above: One of Poppies’ innovative marketing RSPO members make upbranded a taxi large part of Pat in FriWite Point of Mari Cuschieri, Michael Cuschieri Tadiwa Mwamuka Poppies owner of Poppies Fish & Chips. to your customers. campaigns, a fully for delivering Marketing Team and Nigel Barden. large orders in matching carriers. Below: Left to sale right: Mike Wallace Q Partnership Team, Above: One of window Poppies’ innovative marketing the world’s palm oil that is produced and Mari Cuschieri, such as Marketing posters and stickers Michael Cuschieri Tadiwa Mwamuka Poppies campaigns, a fully branded taxi for delivering Marketing Team and Nigel Barden. orders in matching carriers. sold in the global market. [Source www. are all available uponlargerequest. RSPO.org Sept 2016] The Q Partnership FriWite comprising Friars Pride, Henry Colbeck • RSPO certified sustainable palm oil and V A Whitley are members of RSPO. • Fries pure and light in colour So not only is FriWite produced from • No hydrogenated fats only the best ingredients, it is now certified • Less than 1% trans fat as fully RSPO certified sustainable palm oil. This means you can purchase FriWite • 100% Palm Oil

Fish & Chips

business

POPPIES

If you would like to “fry the benefits” of FriWite call your local exclusive distributor today. Exclusively available from The Q Partnership Henry Colbeck VA Whitley www.colbeck.co.uk www.vawhitley.co.uk 0191 482 4242 01706 364211 @HenryColbeck @VAWhitley1899 0191 482 4242 01733 316400 0191 482 4242 01733 316400 01706 364211 0191 482 4242 01733 316400 01706 364211 www.colbeck.co.uk www.friarspride.com www.vawhitley.co.uk

www.colbeck.co.uk

www.friarspride.com

www.colbeck.co.uk

www.friarspride.com

Friars Pride www.friarspride.com 01733 316400 @FriarsPride 01706 364211

www.vawhitley.co.uk

Chippy Chat & Fast Food Magazine • September 2016

The ‘Frying Medium’ for the Nation For the pure and light fry that is completely sustainable ....

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Henry Colbeck Limited Tel: 0191 482 4242 Chippy Chat & Fast Food Magazine • September 2016 www.colbeck.co.uk

Friars Pride Ltd V.A. Whitley & Co Ltd Tel: 01733 Tel: 01706 364 211 29 316 400 Chippy Chat & Fast Food Magazine • September 2016 www.friarspride.com www.vawhitley.co.uk Members of The Q Partnership

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EX ETX EXT SS AY T RE KE AW T H E EXP TA S WS ESESYAWAY R AY T H EY STA PS E X Y K REAS A S E E A W RETEAHS K S A AWA EXPEXTP TAKE REEXKPERATWAKE Y EXP TA S A T H E T H E S AWS S T H E RE KER AY WAY W PRESEAS KE A EXE Y EXP ETXAP TAK TA SS WA A E R TAKE T H E S P S Y X E A S RS KEAY E AW AY E ATY H E PS S XE WS ES RES T H TA W Y AW KEEAKE SR EXP EXTPAR WKAE A TA AA EP E E RX KE T E T H E Y SS EXP TA T H E T H E S AS S Y W E A AS R AKWEAAYW E E EP RE E E X K R E P TA E A P Y S TAK A EX EXT S W E E T H E EA R ESESAWAY AK RS SS EXP TP EASWSAAYWT AHYE T H E EXP TAAKW R RE AY ES E TAK TAKE AY EXEXP KE XEPSRS AW XP TA ER E T H E E T H E K H E SSAAYWAY EXP TA S AY S PRPR T T H E S WE S T H E P E EAR KW EXE E R X R EA KETAKTA PAX P X T E X Y S A T H E E ES T HE ESSAWAY R TAKE ASW T H E SAYWAY SSW EXPXE RPERE T H E ES ESSAYWAY EA KE A R E PX TAKTA XP TA T H E ESSAWA E S WAY REASES T H ET H E SS AY SSSW WAY EXEPXPTR TA Y S SS Y Y

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Chippy Chat & Fast Food Magazine • September 2016

HQ Digital Menus Your digital menu specialists... We’ve installed Digital Menus across the UK from Shetland Islands to Bournemouth. Fish ‘n’ Chicken and Crispy Cod are among many satisfied clients who have benefited from our creative solutions. DESIGN EDITOR

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Fish and Chips? It would be RUDE not too We love celebrity fish and chip eaters here at Chippy Chat. Particularly when it means that our favourite dish is promoted in front of thousands of young people.

Big-name act playing at MTV Crashes Plymouth recently went out for fish and chips ahead of their gig. With less than a few hours to go before day one begins, drum and bass quartet Rudimental said they wanted to experience the “true Plymouth” by grabbing a good ol’ portion of cod and chips before hitting the stage. Speaking backstage, Rudimental’s Piers Agget and Kesi Dryden said: “The weather was so bad when we got here that when we stepped off the bus, we were like ‘wow, let’s get back on the bus’.

Chippy Chat & Fast Food Magazine • September 2016

“But it cleared up and I thought we’re going to go and get some fish and chips before our performance.” The stars walked into the Harbourside Fish and Chips and ordered their food. It is thought that they had in fact visited before. The band enjoyed their takeaway so much they told all of the audience! Harbourside said on their facebook page “We love all our customers, but it’s not everyday you get a special shout out on stage in front of 33,000 people. That’s right, Rudimental last night at MTV Crashes Plymouth did a shout out for Harbourside saying we are the “Best Fish and Chips in Plymouth. If you have any famous faces in your shop please let us know austen@ chippychat.co.uk

Chippy Chat & Fast Food Magazine • September 2016

T: 0800 043 5523 E: info@barlandshopfitters.co.uk W: www.barlandshopfitters.co.uk

Not Just Another Shopfitter Design with a difference, specialists in fish and chip shops, commercial kitchens, prep rooms and dining areas. Top quality materials and unbeatable craftsmanship. From frying ranges to cold storage solutions and everything in between. 33 33 Chippy Chat & Fastby Foodproducing Magazine â&#x20AC;˘ September 2016 Chippy Chat & Fast Food Magazine â&#x20AC;˘ September Value for money interiors that function day after day, year 2016 after year.

How important is the right insurance When it comes to arranging insurance for my Fish & Chip Shop does it really matter which provider I choose? Surely I should just find the cheapest possible deal for my business insurance? After all time is money and I don’t have the time to shop around and I need to get this arranged quickly.

The first insurance policy designed by the industry for the industry offers: • Attendance conditions reflecting ‘real life’ operational practices of the industry • Business interruption payments made as quickly as possible • Generous discounts negotiated for businesses with a combination of the following: • 5 Star Food Hygiene Rating • National Federation of Fish Friers Quality Award • World leading ANSUL fire suppression systems installed In addition Ryan’s offer : • Free 1st years membership of the National Federation of Fish Friers • Exclusively negotiated discounted terms and flexible finance for the purchase of world leading ANSUL fire suppression systems • Regular reminders to get those easily forgotten but essential servicing, safety and cleaning jobs done

call the Wrapped team at Ryan’s on 0800 093 3018 email wrapped@ryans.co.uk

ryans.co.uk/wrapped

Ryan’s is a trading name of Ryan Insurance Group Ltd which is authorised and regulated by the Financial Contact Authority ANSUL® is a global premium brand of Tyco Fire Protection Products

Chippy Chat & Fast Food Magazine • September 2016

f you haven’t said this before yourself then you probably know somebody who has. Independent insurance broker Ryan’s understand that your insurance policy isn’t necessarily seen as the most important purchase your business will make each year, if anything you may consider it to be at the bottom of your list when it comes to paying the bills. Buying produce and selling good quality fish and chips is what makes your business sustainable but it’s when your business can’t do what it’s supposed to do that your insurance policy soon becomes your most important purchase. Questions you should consider when arranging your insurance are; do you know how quickly your insurance company will respond to your claim? Are you sure you are even covered? What are your policy limits? How much can you claim for? How long will my premises be out of action and what about my loss of income? Who do you turn to for help and advice? Who makes those phone calls to ensure everyone is working hard to get your business up and running again as quickly as possible? At Ryan’s we think about this before it happens so you don’t have to. That’s why we have developed ‘Wrapped’, the first Fish & Chip Shop insurance policy designed by the industry for the industry. We’ll explain to you what you are covered for and what you are not covered for. We’ll

Chippy Chat & Fast Food Magazine • September 2016

finding provider? talk to you about options to improve your cover and how we really can save you money. For example, does your current provider recognise that a fire suppression system dramatically reduces your risk of a catastrophic fire claim occurring? We do at Ryan’s and we’ll save you money year after year too if you install one. Do you have a five star Food Hygiene rating? At Ryan’s we recognise the steps you’ve taken to achieve this and we’ll reward you with a discount, year after year. Ryan’s also offer many other benefits to complement your insurance policy including 12 months free subscription to the National Federation of Fish Fryers and regular reminders to get those essential servicing, safety and cleaning jobs done. Our aim is to understand your requirements and to provide you with cover and added benefits that offer value for money but also gives you the peace of mind in knowing that your business is properly protected should the worst happen. For more information about ‘Wrapped’ or for your personal quotation, talk to Ryan’s today. We can also offer interest free monthly payments to help you spread the cost of your insurance throughout the year.

IS YOUR OIL AS GOOD AS GOLD?

SUSTAINABLE PALM OIL If being socially and environmentally responsible is a factor in your business, then Q Gold is the natural choice. • Natural colour

• No hydrogenated fats

• Premium quality

• Easy to handle, parchment wrapped 2×5kg packs

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Contact The first insurance policy designed by the industry T: 0800 093 3018 for the industry offers: • Attendance conditions reflecting ‘real life’ operational E: wrapped@ryans.co.uk practices of the industry • Business interruption payments made as quickly as possible www.ryans.co.uk/wrapped • Generous discounts negotiated for businesses with a combination of the following:

• 5 Star Food Hygiene Rating • National Federation of Fish Friers Quality Award

• World leading fire suppression systems installed• September 2016 Chippy ChatANSUL & Fast Food Magazine In addition Ryan’s offer : • Free 1st years membership of the National Federation of Fish Friers

Contact your nearest Q Partnership supplier for further information

Henry Colbeck

VA Whitley & Co

Friars Pride

0191 482 4242 www.colbeck.co.uk

01706 364211 www.vawhitley.co.uk

01733 316400 www.friarspride.com

Chippy Chat & Fast Food Magazine • September 2016

East Meets History

Eastside Fish & Chips (EFC) was created as a project of passion, between a group of friends and entrepreneurs. All being long-term Ex-Pats living permanently in Viet Nam our thoughts often drift to the things we miss from “Home”. We all have fond and proliferate memories of the Great Chippy Tradition. From “Mum’s night off”, Friday Chippy tea, to the after school “meeting place”, it was our Social network back in our day. Burgers and pizzas have become Global fast food behemoths, yet – despite an ingrained cultural tradition – Fish & chips retains its integrity in global popularity by the unique characteristics that made it great: Classic family/friend business model, community based, simple/healthy/ delicious food concept (with personal touches and individuality). This was too tempting to miss out on!

Ethos

To provide a meeting point at the heart of beachside Da Nang for the “all sorts” that pass this way to enjoy humble food in a traditional value-for-money setting. We’re enjoying the challenge of serving guests new to the chippy experience: from newspaper wrapping and little wooden forks to our “fried before your eyes” pretense free service style. Not really embraced in Vietnamese culture to date. We’re very much a British Chippy with Ozzy twists and Tropical fish! 36

Chippy Chat & Fast Food Magazine • September 2016

Bio

We operate a 3-way business partnership. Nick Keegan and Nguyet Keegan hailing from Edinburgh, Scotland. Nick runs a UK-charity, Kianh Foundation (www. kianh.org.uk) for special needs children in Central Vietnam and his wife Nguyet owns and operates a hair and beauty salon in Hoi www.balewellbeautysalon.com Phil and Phu Bossley hailing from Brisbane, Australia. Proud owners of a VW Kombi Van and long-term self made entrepreneurs. Phil brought the Ozzy tweaks to our Chippy style. Chris and Phuong Ephgrave hailing from the Cotswold’s England. F&B (Chef) by trade, stuck in the 80’s and trying to recapture his youth by way of a Chip Shop.

Da Nang City

Da Nang is located in Central Viet Nam. It is a modern, developing City with a river running through the middle of it! An expanding International Airport, fantastic beaches, a growing restaurant and bar scene, international-standard golf courses, beautiful bridges, including the fire-breathing Dragon Bridge, make Da Nang and in increasingly popular destination for tourists and locals alike.

We take a classic 50/50 fish and meat approach. From the budget end with Mekong Catfish (Basa) to divine imported 100% Salmon fish cakes. With tropical

Chippy Chat & Fast Food Magazine • September 2016

West! staples such as Snapper/Mahi-Mahi and Barramundi in between. On the meat end we have morphed some classic Ozzy chippy staples such as Chico rolls and Dim Sums with British classics like Pasties and sausage rolls: EFC Cheeky roll (beef and veggies), EFC Dum Sums (little bombs of asian flavoured pork and cabbage). Spot on chippy style beef and chicken pies and of course the Mighty Saveloy. We feed people well. Standard serves are 600g – in many cases a little more. Let’s face it, if you leave a chippy hungry, it’s not a chippy.

Product Sourcing

We work with key, well-established suppliers to ensure our ingredients have full provenance and of course deliver maximum taste explosion. Our Potatoes are classical “Atlantic” variety, which were imported to Viet Nam’s primary farming area, Da Lat, in the Central Highlands, in the early nineties. They are essentially their own strain of true Da Lat potatoes now. We purchase farm direct. Hand wash and peel. Parboil and triple fry.

so all our clients are asked for SM Id’s so we can keep them entertained and engaged. We will launch our Friday night G.O.B Club in September: Guinness, Oysters (deep fried), Bread (soda) for our more “hearty” local supporters.

Our Clients

We have built up, over our first 4 months, a solid local ex-pat base who are fully appreciating our concept. We are working hard to engage with the local Vietnamese to introduce the classic Fish & Chip experience to them and it is day by day starting to catch on – fast food but restaurant quality in terms of ingredients/quality and passion. We have various marketing strategies in place to connect with our biggest tourists markets of China, Korea and Japan. Eastside Fish and Chips “It’s not original. It’s Tradition.” www.eastsidefishandchips.com

Promos

We have our on-running EFC “100” Club. Every 100th customer eats and drinks for FREE. We will shortly have our EFC “100” Photo wall up. We are working on Loyalty cards and social media pushed promos now 37

Chippy Chat & Fast Food Magazine • September 2016

The Family Twee It’s always been a family affair at The Elite Fish & Chip Company and now another member of the Tweedale family has joined the ranks.

auren Tweedale, 23, has joined the fish and chip chain at the Sleaford branch after relocating from Sheffield. Having worked in retail for the past two years, Lauren has made the move to be closer to family and to work in what she says is a trade that is in her blood. Lauren, who is the younger sister of Sleaford manager Rachel, said: “It’s great being back and working alongside my family, and in particular my sister. There’s a lot to learn but I feel like I’ve come back at the right time. I’ve worked out what it is I want to do with my career and to be part of the family firm is brilliant. “What I like is that there are so many options for me to progress within the company. As there are three very different restaurants and four takeaways, I’m spoilt for choice. With work also available at our Welbourne’s bakeries in Navenby and Ruskington, I’m going to be able to meet all my fellow staff, get to know our customers and learn so many new skills.” So far Lauren has been working at the company’s Sleaford branch, shadowing 38

Chippy Chat & Fast Food Magazine • September 2016

her sister and reminding herself of the fast-paced takeaways and restaurant environment. “I’ve worked at the takeaway in the past, but there’s so much more to it behind the scenes. I’m hoping my retail experience will come into use and I can be a valuable member of the team here at Elite.” Elite owner Adrian Tweedale said: “To have my daughter Lauren working alongside her sister Rachel is brilliant. Lauren is a practical thinker and is always full of ideas on how we can improve. She’ll have some real insight into the younger market and her work in consumer retail will no doubt come in useful.” Lauren is now a third-generation fish frier, with her grandfather David having founded the company, father and mother Adrian Tweedale and Jayne Wright still working within the company and with younger sisters who also work as waitresses. Adrian added: “We’re a proud, familyrun company. It’s great that Rachel has won another award for her services to the industry and another one of our daughters is making a commitment like this to the business. We welcome Lauren back to Lincolnshire and wish her lots of luck!” For more information about The Elite Fish & Chip Company, visit: www.elitefishandchips.com

Chippy Chat & Fast Food Magazine • September 2016

Superfish use Superior for consistent and excellent results ard higher Set the stand

In 1970, a good Yorkshire gentleman called Alan Rhodes, had the vision of creating a company that would serve the best Yorkshire fish & chips in the South East of England, opening his first shop in Isleworth Middlesex. From its birth to today, Superfish has grown to 7 branches and is now run by the second generation of the Rhodes family.

For your nearest stockist call 01302 390880 or visit 39 www.nortechfoods.co.uk Chippy Chat & Fast Food Magazine • September 2016

Use Superior in yo ur fr yer

As part of the continued strategy we strive to ensure each fish & chip shop offers product consistency across the business. One of the most important elements is the frying medium and in our opinion Superior Beef Dripping from Nortech Foods has proven to be the finest and most respected beef dripping for quality, taste and consistency.

Box contains 20kg (4 x 5kg)

Chippy Chat & Fast Food Magazine • September 2016

Field Frier

Approved Field to Frier Distributors

South West - Midlands - Wales

Field Frier

Field

Field Frier

We are a Long established Frier family firm of potato merchants, leading fish & chips shop suppliers and stockists of catering supplies. Our customers cover a wide area including Gloucestershire, Herefordshire, Somerset, Worcestershire, South Wales & Wiltshire.

Field Frier

Mason Potatoes have decades of experience We source potatoes from only the best growers and suppliers who meet our stringent quality standards By using our own fleet of vehicles our deliveries are customised to fit specific customer requirements We have an understanding of the region we cover that is second to none Our extensive range of dry goods and sundries ensures that we offer a unique service to our customers We focus on delivering the highest quality at the most competitive price To protect our customers against the ever changing price of one of their basic commodities we offer the security of fixed price contracts for our potatoes

R & M Potatoes Ltd Unit 1, 2 Lesgarn Villas, Stones Abersychan Pontypool NP4 6TH

Supplier of good quality potatoes Ring

07811 134475 anytime

420 Blackburn Rd, Chorley, PR6 8HX

soltashe@googlemail.com

WILLIAMS Potatoes Suppliers of potatoes throughout the Westcountry phone

01626 890871 www.williamspotatoes.co.uk info@williamspotatoes.co.uk

Visit...

www.masonpotatoes.co.uk You can call us on:

01989 762000 Midlands, Wales & South-West

P o t a t o e s

L t d

Now Supplying North and West Lon don Mitchell Potatoes (Estab 1883) is proud to be one of the UK’s longest established potato merchants, a record built on quality and reliability.

G Marsh Potatoes Stand 4 Wholesale Fruit Market Hickman Avenue Wolverhampton West Midlands WV1 2TX

07831 299757 (Paul)

07711 623007 (Andy)

North West

Consistent quality: Our large supplier base and vigilant quality control helps provide consistent quality all year round.

Woodward

Annual fixed price contracts: We offer fixed price contracts to help you manage your budget without the worries of price fluctuations.

Finest Quality Chipping Potatoes Call : Richard

Punctual deliveries: We run a fleet of modern vehicles with 24hr breakdown assistance.

We stock all frying varieties.

01926 633 323

www.mitchells-potatoes.co.uk @mitchellpots

Potatoes

T: 0151 4245449 M: 07885 636713

Mitchell Potatoes Chippy Chat & Fast Food Magazine • September 2016

01254 830305 North West

Anthony Swift (Liverpool) Reliable daily deliveries throughout the North-West Guaranteed quality supplies throughout the year.

Specialist supplier to fish and chip shops

0151 526 5318 aj.swift@live.com

A reliable supplier of wholesale potatoes and freshly cut PG Chips based in Manchester, you just can't beat Vic Graham for our quality, service and price. Catering for many restaurants, pubs and takeaway businesses, we have over 35 years' experience in the industry and have established ourselves as the trusted name amongst chip and potato suppliers. Once you've tried us, you won't want to leave, here's why: u We are suppliers of the best frying potato in the North West u Delicious and fresh pre-cut PG Chips u We use only quality Lincolnshire and Cambridgeshire potatoes u We pride ourselves on our punctual delivery, Monday to Saturday, within a 50 mile radius of Manchester u We offer excellent value for money Vic Graham Ltd South Boyd Street, Tottington, Bury, Lancashire, BL8 3NA

T: 01204 887415 Potatoes@vicgraham.com

www.vicgraham.com North West 40

Chippy Chat & Fast Food Magazine • September 2016

Sustainably sourced potatoes your customers will love Scotland

Yorkshire

North-East & Borders

Fraser

Call the Potato Professionals Today Bridlington Scarborogh Pickering

Pontefract Wakefield Bradford Leeds

NORTH YORKSHIRE

LANCASHIRE

Thorne Barnsley Sheffield Doncaster Rotherham Goole Grimsby

YS H IR

LINCOLNSHIRE

AF ST

NOTT ING

HA MS

HIR E

SOUTH YORKSHIRE

CHESHIRE

Call 01670 521801 07850 772578 brrygraham@aol.com

Central and Southern England

SH IR E

Eagle Hill

Established 80yrs

Marketing

37 Craigboy Rd Telephone: 028 9188 2280 Donaghadee 028 9188 3519 BT21 OLP Mobile Numbers: 07802882280 N.Ireland 07801585945 Fax: 028 9188 3394 www.eaglehill.co.uk

H & E R Hubbard Potato Merchant

Specialising in the Fish & Chip Shop Trade Glebelands, Church Lane, Dover, Kent, CT15 7JP

Call – 01304 830437 Mob: 07885 174722

Family owned potato supplier based in Henfield, Sussex. Telephone : 01273 492341 John Mobile : 07850 361 999 Peters Mobile : 07860 483197 info@ehillsandsons.co.uk www.ehillsandsons.co.uk

Mansfield Ashbourne Notts Derby Dronfield

LEICESTERSHIRE

North Lincolnshire Scunthorpe

Area Covered

Fixed price contracts available Potatoes replaced within 12hrs in the unlikely event of you being dissatisfied All batches rigorously checked and test fried Ring today for your free sample

Lomas Potatoes

London & South East

01909 562327 (3 lines) 07932 155677 (Andy) 07703 263033 (Garry) (E,Yorks, N,Yorks, W,Yorks)

allomas@btconnect.com North East

For a Fast and Reliable Service Call John or James Suppliers of Top Quality Chipping Potatoes for Over 30 Years into Milton Keynes and Sourounding Area Little Brickhill, Milton Keynes. MK17 9DN

01908 377537 01908 271498 We cover Cambridge, London, Oxford, Reading and now Rugby The finest, freshest potatoes grown from the best Cambridgeshire soil Vast range of varieties to suit you Long established family business Friendly and reliable services We deliver when it’s convenient for you Importers of potatoes for quality all year round Fixed price contracts

Delivering quality sourced potatoes to Fish & Chip shops daily throughout the North East and North Yorkshire We are a family run company with family values, originally started in the 1940, the company is now run by Gordon Cracknell, third in a generation of Potato merchants. Strong relationships which have been built up over the years with suppliers across the UK and Europe enable us to supply the premium quality potatoes that our clients want. All major varieties of potatoes ranging from Maris Piper, Ramos, Saggitta, Challenger, Agria, Amora, Accord, Maris Bard and Premiere.

Call -

Telephone: 0207 987 7890 & 0207 987 8456 Wisbech: 01945 772242 Largest distributor of potatoes and Lordchips, rapeseed oil, frymax, battermix, gherkins, & sauce

Hunters Potatoes

(S,Yorks, N,Yorks, Notts)

Eden House, High Hesleden, Hartlepool, TS27 4QF

( Northumberland )

Daily deliveries throughout the North-East, supplying fryers with the best chipping potatoes available in the marketplace Consistent quality throughout the year.

Northern Ireland

Potato

EAST YORKSHIRE

WEST YORKSHIRE GREATER MANCHESTER

Tel : 01358 742345 Mob : 07799 661333

Delivering quality potatoes throughout your region

BWH Graham

01429 836255

R.A.W Potatoes Ltd Call: Graham White T: 07855 940013

Chippy Chat & Fast Food Magazine • September 2016

D S P S Dennis Supreme Potato Supplies Tel: 01353 741914 Mob: 07931 540 515 Mob: 07528 819456 Email: dspspartners@yahoo.co.uk Web: www.dennispotatoes.co.uk

Gloucester Wholesale

Unit 15a Bamfurlong Ind Park Cheltenham Gloucestershire GL51

Tel: 01452 856111 Mobile: 07774 675303

Chippy Chat & Fast Food Magazine • September 2016

HOOK HOOK&&FISH FISH

New Gluten Free BBQ Pulled Pork that your customers will love R PACKAGING PACKAGING ecognising the growing demand for Pulled Meats we are proud to announce we have a NEW & IMPROVED Lonestar BBQ Pulled Pork recipe, with a whole range of new improvements and benefits. With our Lonestar BBQ Pulled Pork now being GLUTEN FREE it is suitable for an even wider range of customers. Our new recipe includes a higher quality Pork cut and longer strands of Pulled Pork, automatically enhancing the appearance and texture of the product. Our Lonestar BBQ Pulled Pork is now also: • Easier to store – NOW thermo packs, no pouches • 4 pack sizes to choose from – 150g*/165g/500g/1kg • Longer life chilled – 60 days • Product has even more sauce and flavour throughout As easy as 1, 2, 3… Simply defrost, reheat, and serve – it couldn’t be any easier! We understand that our customers need something fast, cheap, yet of an amazing quality and this is exactly what we have produced. Our products are pre-cooked, pre-pulled and pre-sauced, all you need to do is simply defrost and reheat. What more could you want?

“Simple and tasty pulled pork in an easy to store microwavable packet, great for many sectors in the foodservice industry. Cutting out the hassle of having to prepare your own.” Tom Zbadynski – David Miller Frozen Foods. ‘There has been a £10m sales growth in Pulled Pork products in the past year, according to research by 2 Sisters Food Group, and the US barbecue market is now worth more than £68m in the UK.’ – The Guardian. Pulled Meats is becoming highly appreciated within the chip shop sector and we have been working closely alongside a wide selection of fish & chip restaurants over the past two years. Pulled Pork over chips has become the new craze and everybody is going wild for some BBQ Pulled Pork! We now have a fantastic range of Wholesalers who stock our Pulled Meats, including Pork, Beef, Chicken and Duck: Chicken Joes, JB Foods, Friars Pride, VA Whitley, AB&S Wholesale, Mancunian Foods, Henry Colbeck and Holdsworth Foods. For more information about Pulled Meats, please visit www.pulledmeats. co.uk. *150g pot option launching soon.

usively ively available availableto toThe TheQQPartnership Partnership

HOOK HOOK&&FISH FISH

PACKAGING PACKAGING

your yournearest nearest Available rship ershipSupplier Supplier from... er herinformation. information.

www.colbeck.co.uk www.vawhitley.co.uk www.friarspride.com www.holdsworthfoods.co.uk www.colbeck.co.uk www.colbeck.co.uk www.vawhitley.co.uk www.vawhitley.co.uk www.friarspride.com www.friarspride.com 0191 482 4242 01706 364211 01733 316400 01298 871435

0191 0191 482 482 4242 4242

www.mancunianfoods.com 0161 681 3999

01706 01706 364211 364211

www.absmeats.co.uk 0161 728 3377 or 0161 728 3399

Chippy Chat & Fast Food Magazine • September 2016

01733 01733 316400 316400

www.jbfoods.biz/home.php 0131 448 2888

www.lovejoes.co.uk 01922 745 500

Chippy Chat & Fast Food Magazine • September 2016

Designed with the chip shop sector in mind Step 1

Open the ready cooked, ready sauced Pulled Meats pouch and microwave

Step 2

Pour into a bain-marie and hold for up to 4 hours

Step 3

FREE point of sale promotional posters

Serve over chips, in a roll, on pizza, in a wrap... you decide

ve Q r e S BB k y k r o Sm lled Pops Pu er chi ov Pork Beef Chicken Duck Ready Pulled

Ready Sauced

Microwaveable

Portion Controlled

01757 213350 info@pulledmeats.co.uk

Long Life

Easy to re-heat

/pulledmeats @pulledmeats

www.pulledmeats.co.uk

Chippy Chat & Fast Food Magazine â&#x20AC;˘ September 2016

Come to the Ball! The Chip Baron’s Ball is back and the big news is we have signed up yet another top band for your enjoyment Abba Sensation!

he Super Trooper four will appear at the Holiday Inn in Peterborough. With space for nearly 300 people we are planning a really great party for the industry. It will be a real grand occasion where you can catch up with all of your friends and colleagues and also let your hair down too. Last year 7 out of the top ten fish and chip shops in the UK chose to attend with many other previous winners in attendance too. The all-important date for your diaries is Sunday December 4th 2016. Places for this event are already limited many people who attended in 2015 have already pre-booked. Please can you email amanda@chippychat.co.uk if you wish to attend and also how many tickets you require? Chippy Chat Plus members will receive precedent for tickets and also a discounted rate too. Many

members saved the membership alone with this reduced table cost! Prices are just £66 each or £600 for a table of ten, with Chippy Chat Plus members paying just £60 and £540 respectively. A massive thanks to BD Signs, Smales, Kerry Foods, Blakemans, KFE, Isle of Ely Produce and Youngs (Kingfrost) who have already signed up to be our partners for the evening. We have some great sponsorship packages available for the Ball please email austen@chippychat.co.uk. The high quality three course meal will also feature the voice of the stars Pete Jay and then finally a great disco for you to have a boogie too. The photo booth sponsored by Blakemans and casino will be there to entertain you again too. We will also have a special rate at the hotel for staying over at just £75 including breakfast. Car parking and wi-fi will be FREE. Call 01353 865 966 to pre-book your tickets today. For rooms call the hotel quote CH6 or Chippy Chat on 01733 289900.