Chippy Chat Magazine, September 2018 by Chippy Chat Magazine

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Sustainab-Oil HOLL is a new sustainable oil for the food service industry 5-6 www.chippychat.co.uk

Open Day Success 1

austen@chippychat.co.uk

Chippy Chat & Fast Food Magazine • September 2018

TEL 01353 865 966

Everything’s Hunky Dory

Chippy Chat & Fast Food Magazine • September 2018

Issue 9 Volume 8 September 2018 1

Chippy Chat & Fast Food Magazine • September 2018

BestYear in Range! The March-es On!

Austen AustenDack Dack

Publishing Editor Publishing Editor

would like to say a huge thanks to Well already approaching the all of you who attended our Isle of end of the first quarter of 2018! Ely/Chippy Chat Open day recently. Hopefully it will be a busy one for It’s a FREE day for the trade and we shops and suppliers as we approach couldn’t do it without the help of all of Mother’s day and Easter too. our sponsors. Our guest speakers on Congratulations to all at Friars the day were from across the industry, Pride. Once again, they have and they were well received by the delivered a fantastic trade show large audience. with even more visitors it seemed In this month’s Chippy Chat we have than ever.

for September is from the land of we have our great sausage feature AUS,Hunky Dory! They are very proud too! of their offering; read how they serve Our front-page partner for March is great food acrosss their 9 shops. Pukka Pies. They supply millions of Hot news from the Fish and Chip pies to fish and chip shops across Awards – as we enter the final part of the UK and they are helping us the competition the Top 10 best young celebrate National Pie Week. fish friers are announced, plus the Top If you would like to advertise, 20 Fish and Chip shops in the UK. get involved or tell us some Finally it’s not too late to enter our news please email me austen@

favourite range service of our oil supplier and fat and suppliers giving providers. you the chance to see what many

Keep in touch as usual austen@ Austen chippychat.co.uk

very special range Catch up Aa busy offering thisfeature. month for your on the latest andreview ideas from your delights. Firstnews off we many

chip are shop abroad topOur shops using andfeature why. Also,

Isle of Ely Produce – potato race a chippychat.co.uk thanks forasyour competitor or sponsor. support enjoy the issue.

Austen

Chippy ChippyChat ChatLtd Ltd Oak Lane Oak Lane Littleport Littleport Ely Ely Cambridgeshire Cambridgeshire CB6 1RS CB6 1RS

www.chippy-chat.co.uk www.chippy-chat.co.uk info@chippychat.co.uk info@chippychat.co.uk Twitter Twitter@Chippychat @Chippychat Facebook FacebookChippy-Chat Chippy-Chat TEL TEL01353 01353865 865966 966 FAX FAX01353 01353863 863444 444 ManagingDirector Director Managing JohnBoutwood Boutwood John Publisher Publisher OliverBoutwood Boutwood Oliver oliver@chippychat.co.uk oliver@chippychat.co.uk

Publishing PublishingEditor Editor Austen AustenDack Dack austen@chippychat.co.uk austen@chippychat.co.uk 07863123929 07863123929 Subscriptions and Marketing Executive Publishing Assistant Amanda Waterfield Dawn Paxton amanda@chippychat.co.uk dawn@chippychat.co.uk 01353 865 966 Design/Editorial Design/Editorial Stuart Catterson Stuart Catterson stuart@cc-ff.com stuart@cc-ff.com Accounts Accounts Claire Boutwood-Potter Claire Boutwood-Potter accounts@chippychat.co.uk accounts@chippychat.co.uk Printed in the UK by Printed in the UK by The Magazine Printing Company The Magazine Printing Company Advertising Sales and Promotions Advertising Sales and Promotions austen@chippychat.co.uk austen@chippychat.co.uk For PR and Editorial For PR and Editorial editorial@chippychat.co.uk editorial@chippychat.co.uk

Chippy Chat & Fast Food Magazine • September 2018 Chippy Chat & Fast Food Magazine • March 2018

3 3

What’s Your Favourite An’chip’odean The second annual search for Australia’s best fish and chips shop has kicked off, with over one hundred thousand votes expected to be cast in the national competition

Chippy Chat & Fast Food Magazine • September 2018

ssistant Minister for Agriculture and Water Resources Anne Ruston said she encourages everybody to have their say in the 2018 Australian Fish and Chips Awards. “Fish and chips are an Australian icon and we all have a favourite local shop,” Minister Ruston said. “There’s no time to ‘mullet’ over, and whether you prefer grilled, battered or crumbed, voting will be hotly contested. “It is important to recognise the success stories in the seafood industry and the hard work of our fishers who bring the food to our table.” Voting in all states and territories will run for six weeks until 15th September. Winners will be announced in October. The awards are coordinated by the Fisheries Research and Development Corporation, in partnership with the state and territory fishing industry councils. Over 2,000 fish and chip shops are registered to date. Last year’s winners were Frying Nemo from Tipperary Waters and Tasmanian Gourmet Seafoods, Cambridge, Tasmania There are two categories: a people’s choice and a judge’s choice. For more information and to vote, go to www.fishandchipsawards.com.au

Chippy Chat & Fast Food Magazine • September 2018

Inside

September 2018

Say HOLL-O

6 8 10

On Yer Bike!

Rushcliffe chippy - bicycle shaped chips

Rapeseed oil better in sustainability comparison

Diary Dates

Business or pleasure, dates not to be missed

The Young Ones

Drywite Young Fish of the Year - UK Top 10

PicK - the Good LiFE!

12 14 16 18 20 22 24 26 28 30 32 34 36

Field to Frier

Sustainably sourced potatoes your customers will love

Chinese Takeaway! Chippie’s shock at bill hike

KFE The company of choice for many Award Winning Fish and Chip Shops

On Your Fry-Ike!

Open day Success the 6th annual Isle of Ely Produce open day

42nd Street

The Horses are on the Track!

Win your height in Fillet Bites!

KFE Race Day

Lighthouse Shines Brightly Mick Cox and Henry Nuttall

Discount Range Services The full range of expertise

A New Lease of Life Alternative finance is thriving

Well-Worth it Popular Seaside Chip Shop is For Sale

Planet Rates the Bay

Best British Foodie Experience

Come Fly-de with me

Designing and planning a flagship shop

Time to be a Chippy ChApp! Chippies embrace Mobile App

Top Draw Chippies

Awards UK Top 20 Judging Draw

Home Delivery the Hot Topic! Chips delivered hot and crispy

What’s the Story? Hunky Dory!

Chippy Chat & Fast Food Magazine • September 2018

40 42 46 50

Es 30 tab Ye lish ar ed s

Hewigo meets demand for new trends in frying

Frying Range Engineers Servicing all makes of ranges, covering East Anglia, East Midlands & London/M25 Annual Range Servicing • Insurance Certificates Duct Steam Cleaning • Repairs • Modifications

• • • • •

Refurbished / Rebuilds / New Traditional & Dutch Makes Extraction Systems & Ductwork Shopfitting Design & Refurbishment Fire Damage, Repairs & Upgrades

For prompt, efficient service please call:

01553 772935

sales@klsonline.co.uk Chippy Chat & Fast Food Magazine • September 2018 In association with

Frying Ranges

SAY HOLL-O! Rapeseed oil better in sustainability comparison

new cooking oil that promises a healthier nutritional profile has also come up trumps in a sustainability comparison against one of the most commonly used alternatives, showing a lower carbon footprint and reduced water consumption. HOLL oil – an oil high in healthy oleic acid – is produced from oilseed rape grown throughout northern Europe. It compares more favourably to similar sunflower oils – often known as HOSO – in terms of greenhouse gas emissions and water consumption, according to data provided in a report commissioned from the consultants Bidwells. Oilseed rape is more usually grown in cooler northern Europe, whereas sunflowers tend to be more commonly found in the warmer climes of southern Europe. Both crops are grown primarily for oil extraction, and they are regarded as being more sustainable than many alternatives. Palm oil, for instance, is an imported product whose production is associated with negative environmental effects, including substantial greenhouse gas emissions, deforestation and threats to biodiversity. This was emphasised by the recent move from British supermarket chain Iceland, which has now banned the use of palm oil in its products on environmental grounds. “In our marketing of HOLL, we have focused on the benefits that it offers to both the foodservice operator – improved performance and reduced heat deterioration – and to the consumer, in terms of healthier eating and a better taste,” explains Lionel Lordez, HOLL’s business development manager.

Chippy Chat & Fast Food Magazine • September 2018

“We’ve also underlined the benefits of using a European-sourced oil, giving operators a fully traceable supply chain, to improve their sustainability.” Bidwells’ study was conducted using respected international standards, including those drawn up by the Kyoto Protocol, the UN Food and Agriculture Organisation, and the Water Footprint Network. For carbon footprint, the study looked at the CO2 equivalent emitted in production of the crop, drying and storage, transport and oil extraction. Across the countries included in the study, oilseed rape emitted an average CO2 equivalent of 333kg/ tonne of crop, while sunflower production led to an average CO2 equivalent of 525kg/tonne of crop. The study also revealed that sunflowers tended to require more inputs during production, particularly diesel fuel and energy-intensive fertiliser, although some of this was attributed to differing requirements and practices between regions. When it came to the water footprint comparison, there was much greater variation between countries. Nevertheless, oilseed rape showed itself to be more ‘water friendly’, with sunflowers requiring up to four times as much water per tonne of seed. “The report helps to underline HOLL’s credentials as a sustainable oil for the foodservice industry, says Mr Lordez. “We’re all increasingly focused on reducing our impact on the environment; switching to HOLL gives users the reassurance that they’re doing their bit too, while also benefiting from HOLL’s performance and healthier profile.” HOLL is widely available from distributors nationwide. Find out more at www.weloveholl.com. Chippy Chat & Fast Food Magazine • September 2018

in g !

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t ast

o f e an d of n o i c ol o u r p e r c e p t

If your oil isn’t HOLL, you’re missing out. Missing out on a healthy oil with the lowest saturated fat, rich in oleic acid and a source of Omega-3. Missing out on longer frying life and fewer messy, time-consuming oil changes. And missing out on a sustainable, fully traceable oil, grown here in Europe by responsible, dedicated farmers. All of this from a truly multipurpose oil that’s suitable for seasoning, cooking and frying.

HOLL Rapeseed oil. Find out more today.

Chippy Chat & Fast Food Magazine • September 2018

o ds

WE HOLL

HOLL a better rapeseed oil, naturally

For further information visit www.weloveholl.com or email info@weloveholl.com

Chippy Chat & Fast Food Magazine • September 2018

Diary Dates

29th October - 4th November Sausage Week UK Sausage Week is an annual meat industry campaign designed to help boost trade each autumn. www.uksausageweek.com/

Business or pleasure, dates not to be missed...

3rd October KFE Race Day

JOIN US AT...

£105

PER PERSON

H & CHIP

THE KFE FIS

RACE DAY

3rd March What’s Cooking? 2019 The Big Henry Colbeck Show It’s back and it’s in Edinburgh at the Royal Highland Centre.

2018 3rd October Wednesday Racecourse Nottingham

5th - 12th October Sea Food Week Seafood Week will be back again in 2018 with daily species, recipes and inspiration to get you to try something new! www.fishisthedish. co.uk/seafoodweek

21st October

KFE Free Open Dayl Come along and learn from our Award Winning Trainers Nigel Hodgson & Gordon Hillan. Meet the KFE Sales Team over a glass of bubbly and freshly cooked fish and chips

17th March Fry it 2019

West Point Arena Exeter, EX5 1DJ The ultimate exhibition for fish friers and the Fast food trade!

14th April Innovations 2019 Macron Stadium, Bolton The North’s Premier Fish & Chips and Fast Food Exhibition promises to be the biggest and best yet!

2nd December

t will be a real grand occasion where you can catch up with all your friends and colleagues and also let your hair down too. Last year seven out of the top ten fish and chip shops in the UK chose to attend with many other previous winners in attendance too. It has become the warm up party to the National Fish and Chip Awards! We have farmers, friers and suppliers all under one roof! Places for this event are already limited many people who attended in 2017 have already prebooked. Please can you mail dawn@chippychat. co.uk if you wish to attend and tell her how many tickets you require?

Chat py

“Chippy Chat Plus” members will receive precedent for tickets and a discounted rate. Many Ch CCPlus members saved the ristmas Ba equivalent of their membership fee with the reduced table cost! Prices are just £66 each or £600 for a table of ten, with Chippy Chat Plus members paying just £60 and £540 respectively. This early bird price is held from 2016, and will be increased at the end of September. The high quality three course meal will also feature the voice of the stars Pete Jay, a surprise band (see page 20) and then a great disco for those who wish to party the night away.

ll 2 018

Once again, the Chippy Chat Ball is back and will be held at the Holiday Inn Peterborough*. With space for over 200 people we are once again planning a great party for our industry. The date for you to save is Sunday 2nd December 2018

Chi p

The Chip Baron’s Ball

For tickets

Email dawn@chippychat.co.uk or call on 01353 865966

Keep up to date with trade events by visiting www.chippychat.co.uk and clicking on events. If you’re organising an event and would like to send us details so that we might mention it here and/or on the Chippy Chat website email your details to - austen@chippychat.co.uk

Chippy Chat & Fast Food Magazine • September 2018

TheYoung Ones UK TOP 60

Drywite Young Fish of the Year Competition - UK Top 10 Shortlist

FISH AND CHIP SHOP OF THE YEAR AWARD

ollowing initial judging, listed individuals have been shortlisted as UK Top 10 semi-finalists in the Drywite Young Fish Frier of the Year Competition, as part of the 2019 National Fish & Chip Awards – and will now progress to the next round of competition judging. The competition is always hotly contested, and the current champion Pete Calver is doing the industry proud. Once again well done to Drywite and all of the judges who have put in a lot of work to get this award down to the final 10!

L>R Nigel Barden, Jane Calvert, last year’s winner Pete Calvert, Mark Corbally, Kelvin Lee

Shortlisted candidates are ranked alphabetically (by surname) and not in any particular scoring order Charlie Collins Frydales 125 Hinckley Road Leicester Leicestershire LE3 0TF www.frydales.co.uk

George Ellinas

Golden Carp Chippy Unit 8 Matchborough Centre Matchborough Way Redditch Worcestershire B98 0EP www.golden-winyates-chippy.co.uk

Adam Hutton

The Wetherby Whaler 18 Market Place Wetherby West Yorkshire LS22 6NE www.wetherbywhaler.co.uk

Maria Magdalena Ganea

Papas Fish & Chips 23 Foreshore Road Scarborough North Yorkshire. YO11 1PB www.papasfishandchips.com

Katie Gray

Iona Wilson

Lauren Kellaway

James Workman

Lows Traditional Fish & Chips Unit 4 Westhill Shopping Centre Old Skene Road Westhill Aberdeenshire AB32 6RL www.lowstraditional.com

Kellaway’s Fish and Chips 1c Pengelly Way Threemilestone Truro Cornwall TR3 6DP www.kellawaysfishandchips.co.uk

Sam Parry

Lows Traditional Fish & Chips Unit 4 Westhill Shopping Centre Old Skene Road Westhill Aberdeenshire AB32 6RL www.lowstraditional.com

Millers Fish & Chips 55 The Village Haxby York North Yorkshire YO32 2JE www.millershaxby.com

Good Luck to them all from everyone at Chippy Chat!

Top Chippy 48 Denbigh Street Llanrwst Conwy LL26 0AA

Alex Walker

Lows Traditional Fish & Chips Unit 4 Westhill Shopping Centre Westhill Aberdeenshire AB32 6RL www.lowstraditional.com

Chippy Chat & Fast Food Magazine • September 2018

From the modest potato chip to the finest fish fillet it’s all about what you fry it in. For the tastiest results go Superior, the most respected, refined and deodorised beef dripping in the business.

Box contains 20kg (4 x 5kg) 11

It’s naturally lower in trans fats, non-hydrogenated and delivers the highest performance with the greatest economy. Use Superior high frying fat and enhance the taste of your fried food.

For your nearest stockist call 01302 390880 or visit www.nortechfoods.co.uk

Chippy Chat & Fast Food Magazine • September 2018

PicK - the Good LiFE! KFE are a family business supplying the highest quality frying ranges, after sales service and The School of Frying Excellence. The company of choice for many Award Winning Fish and Chip Shops

he frying range is THE key component in your business, the engine room that drives it forward and the decision on which equipment to install is one of the most important you will ever make, The investment is similar to that of a good quality car BUT you won’t be changing this in 2-3 years. Price is obviously important but you must consider savings that could be made with certified High Efficiency pans and built in filtration, the importance of after sales service support, and if you are new to the business, the help and support offered by The KFE School of Frying Excellence. When considering which frying range to purchase there should be a number of considerations such as the manufacture quality, technology, performance and efficiency however after sales and service support are also extremely important. We at KFE are a company with years of fish and chip experience, not just selling and training but operating our own shops; therefore we understand how imperative it is to supply you with the highest quality equipment and the most customer focused after sales. Last year we continue to expand on what we offer with the introduction of: NEW Kiremko High Efficiency Flat Bottom Chip pan. - Independently tested and certified at 94% efficiency, the highest on the market, the pans are manufactured from hard-wearing mild steel, giving a proven performance of up to 15 years. With the pans taking 25% less oil and having 15% more power, they also deliver an instant cost saving to shops, and, the flat bottom pans have the advantage of being easier to manage and clean.

Chippy Chat & Fast Food Magazine • September 2018

NEW Platinum plus Service Contracts. The new KFE Platinum PLUS+ contract gives you all the benefits of a service contract PLUS an additional years PARTS AND LABOUR pan warranty on your range, allowing you to extend your pan warranty to 10 years. NEW Direct Debit payment scheme -To make life simpler KFE have also launched a monthly direct debit option available on their service contracts. NEW Showroom – NEW training school frying area including 3 pan Kiremko high efficiency frying range for our students and customers to fry on. Join us for the launch at the KFE Open Day taking place on Sunday 21st October. NEW Touchscreen Controllers - This year Kiremko also launch the new Fry Control, a touch screen controller which controls your pans and filtration all from one screen. Why not see for yourself at the next KFE Open Day will take place on Sunday 21st October. The open days will take place at our Peterborough-based showroom and will provide an opportunity to put our new Kiremko high efficiency frying range to the test as well as gain valuable advice from our award-winning frying school trainers Gordon Hillan and Nigel Hodgson. The KFE sales team will also be on hand to discuss how a new Kiremko can improve business, plus there will be opportunities for attendees to fry on the range themselves. Register now to attend the KFE Open Days for FREE advice, FREE fish and a free glass of champagne!

Contact KFE Ltd, Units A & B Bentley Business Park, Northfields Industrial Estate, Market Deeping, Peterborough. PE6 8LD E: sales@kfeltd.co.uk T: 01778 380 448 Fx: 01778 348 558 www.kfeltd.co.uk

Chippy Chat & Fast Food Magazine • September 2018

OPEN DAY SUNDAY 21ST OCTOBER

Limited spaces BOOK NOW

Come along and learn from our Award Winning Trainers Nigel Hodgson & Gordon Hillan Meet the KFE Sales Team over a glass of bubbly and freshly cooked fish and chips • This is a FREE event giving you the opportunity to have a taster session with our KFE School of Frying Excellence trainers. • You will be able to meet the KFE Sales Team and discuss how KFE and Kiremko can improve your business. • Why not put our Kiremko High Efficiency range to the test? • Industry representatives from Kerry Foods, T Quality, Drywite and CF Capital Finance will also be offering advice and promotions.

Special offers on the day.

T 01778 380 448 E sales@kfeltd.co.uk W kfeltd.co.uk 13

13 Ltd, Bentley Business Park, Northfields Industrial Estate, Chippy Chat & Fast Food Magazine • September 2018 Market Deeping, Peterborough PE6 8LD

KFE Chippy Chat & Fast Food Magazine • September 2018

On Your Fry-ke!

Hewigo meets demand for new trends in frying Hewigo is renowned for its traditional frying ranges available in standard and 93% high efficiency models manufactured at its factory in the West Midlands Dutch/Belgium Fries

However we also produce Dutch Round Pan ranges available in small to large sizes which are ideal for the ‘new style’ outlets offering Dutch/Belgium Fries. These are emerging as the latest fast food option on the high street and the fries are characterised by twice cooked, fluffy inside, crispy outside, served in a cone with a variety of sauces and powders.

The Frybike

Other areas of growth are street food and mobile and event catering. The cost of setting up can be off-putting for some but Hewigo have come up with an eye-catching and lower cost solution – The Frybike. Revolutionary, totally selfcontained and ready to serve it could get you into places other catering options cannot reach. This frycycle is a tricycle with a fully 14

Chippy Chat & Fast Food Magazine • September 2018

functional steel frame equipped with many features including 2 high efficiency pans, 5 frying baskets, computer controls and a bell! It might be just what you need to get your outdoor catering on the move. Phillip Purkiss, Managing Director of Hewigo says “Fire it up from the two gas bottles and you’ve got yourself an all singing, all peddling frying machine. Perfect for deep frying anything you chose. Dutch/Belgium Fries anyone?” For further details and full spec call Hewigo on 0121 544 9120 or come and see it for yourself on:Stand 1330 at Street Food Live, ExCel London, 25th and 26th September 2018 Stand 18 at Fish Frying and Fast Food Show, Coventry, 7th October 2018

Contact Hewigo (UK) Ltd Bateman House Little Fields Way Oldbury West Midlands B69 2BT Visit: www.hewigo.com T: 0121 544 9120 E: sales@hewigo.com

The UK’s

No.1

Chippy Chat & Fast Food Magazine • September 2018

manufacturer of Efficiency frying

The Engineer who services your Hewigo Range is probably the one who built it! That’s the sort of personal relationship that comes with a Hewigo Range.

With our highly rated, Service Contract you can look forward to:

• No call out charge • Zero hourly rate • FREE annual service • 24hr rapid response • 20% off parts Many of our engineers started as apprentices and some have over 20 years’ experience so they know what’s important to you.

• Minimum disruption to your business

Call us now and find out how a partnership with UK manufacturer Hewigo can give you peace of mind and help your business run even smoother.

0121 544 9120

advantag

Bateman House, Little Fields Way. Oldbury, West Midlands, B69 www.hewigo.com 15 15 2BT Chippy Chat & Fast Food Magazine • September 2018 Chippy Chat & Fast Food Magazine • September 2018

The Horses are on the Track! Following the success of the KFE Fish & Chip Race Day in 2016 we are excited once again to be hosting the KFE Fish and Chip Race Day. The event will take place at Nottingham Race Course in a hospitality room for guests from all over the fish and chip industry to meet and HAVE FUN together in what is sure to be a great day out

aking place on Wednesday 3rd October, join KFE and other industry suppliers including CF Capital. Drywite, Elite Shopfitters and Middletons and many customers for a great event and an excellent opportunity to network. The day includes a drinks reception a three Course meal, afternoon Cream Tea, half a bottle of wine, 7 action pack races, plus surprise guests! Only £105 each! Dress to impress prizes for ‘hat of the

Chippy Chat & Fast Food Magazine • September 2018

day’ and ‘best dressed man’. KFE have reserved a hotel rate with the Crowne Plaza Nottingham for the Wednesday evening, hotel rooms can be booked directly. The hotel is centrally located for the days fun to continue! Nottingham Racecourse is a thoroughbred horse racing venue located in Nottingham, Nottinghamshire. It is situated at Colwick Park, close to the River Trent and about 3 km east of the city centre. To book your tickets please call KFE now on 01778 380448.

Contact KFE Ltd, Units A & B Bentley Business Park, Northfields Industrial Estate, Market Deeping, Peterborough. PE6 8LD E: sales@kfeltd.co.uk T: 01778 380 448 Fx: 01778 348 558 www.kfeltd.co.uk

Chippy Chat & Fast Food Magazine • September 2018

Place your bets and join us for a day at the races at Nottingham Racecourse...

T A Y A AD

S E C A R E TH ber 2018

o t c O 3 y a We d n e s d e s r u o c e c a R m a h g n i t t No rd

£105

PER PERSON

The Day Includes Drinks Reception Three Course Meal Afternoon Cream Tea Half a Bottle of Wine 7 Action Pack Races Surprise Guests!

TICKETS £105 per person. To book please call the KFE Sales office on 01778 380448 or email sales@kfeltd.co.uk. Over 50% sold already so please book now before they sell out!

HOTEL KFE are staying at the Crowne Plaza Hotel, Nottingham where we have a rate of £120 B&B for a double room and £115 for a single room. To Book please contact the hotel directly on 0115 9369936 quoting reference KFE 0310. Rate includes parking.

DRESS CODE Smart. There will be a prize for ‘Hat of the Day’ for the ladies and ‘Best Dressed Male’ so dress to impress!

With thanks to our Sponsors

T 01778 380 448 E sales@kfeltd.co.uk W kfeltd.co.uk 17

Chippy Chat & Fast Food Magazine • September 2018

KFE Ltd, Bentley Business Park, Northfields Industrial Estate, 17 ChippyDeeping, Chat & Fast Food Magazine • September 2018 Market Peterborough PE6 8LD

Cox’s Lighthouse Shines Brightly Indeed! In June 2016 Mick Cox sold his beloved chippy in Letchworth after having it for over 20 years. He believed the site had reached its maximum sales capacity and it was time to have a change By Austen Dack

ick had created a very successful shop there, and even reached the TOP 10 in the fish and chip shop takeaway category in the 2016 Awards National Fish and Chip Awards. The secret to his success seems easy to Mick himself. “Look after your staff, use the best ingredients, always cook fresh (we don’t do fast food) and take pride in your community. “ Circumstances at home and a sense of achievement led to the sale of Letchworth. Was Mick to put his feet up and rest for a couple of years? Of course not. “I was back looking for another shop the following day. I saw several then an opportunity came up in St Neots. The site itself had a few problems so I left it, but months later these were resolved. It was a growing town with lots of new houses and the site backed onto a thriving railway station.” Once the site was chosen Cox’s Lighthouse of St Neots was beginning to take shape. With a multi-thousand-pound makeover (it is so modern, and brilliantly lit) and the choice of range had been made. Mick had teamed up with Henry Nuttall. Between them they decided the range that would be best for this size of unit a 5 Pan HE Island Range. It’s perfect for now but easily something that would cope as the sales start to grow. Mick was keen to offer a Gluten Free option from the start too. “With a spare pan for fish, and the chips are always gluten free anyway, it’s a big plus to be able to offer this all day every day.” Mick is proud of his new Henry Nuttall range. It offers me great flexibility and has some lovely finishing touches. I particularly

Chippy Chat & Fast Food Magazine • September 2018

like the grid system for food storage, its so easy to clean as is the glass too. “Henry Nuttall have been very helpful, from design stage to the installation process, which was very smooth. Jack Price from Henry Nuttall said “It’s been a pleasure supplying Mick with the new range. From start to finish the process was seamless, and you could tell immediately that Mick was a serious operator. With his wealth of knowledge Mick knew exactly what he needed from his range, so the 5 Pan design was quickly finalised. High Efficiency was a must, along with the right configuration to ensure Gluten Free was achievable. With his experience and passion for the industry, no doubt that this new venture will be a great success, was great to be involved and to have Mick back in the trade.” To launch the shop Mick offered fish and chips half price on a hot weekend in June. “It went well, but anyone can give them away” said Mick. Thankfully many of those who queued are coming back on a regular basis. Whilst I was there a large order came in via his online ordering system something Mick is keen to grow. So as a former Top 10 award winning fryer will Mick enter the awards again? “Yes of course said Mick, the awards are FREE to enter, they keep you on your toes and if successful they give you a massive sales uplift too.” Good Luck to Mick, its great to see him back where he belongs

Contact Henry Nuttall Ltd Manor Drive Dinnington Sheffield S25 3QU Email: sales@henrynuttallco.uk Visit: www.henrynuttallco.uk T: 01909 560 808

Chippy Chat & Fast Food Magazine • September 2018

Discount Range Services Range repairs, services and installation on Hopkins, Haddock, Martyn Edwards, Henry Nuttall and Frank Ford

iscount Range Services has over 35 years of experience as fish and chip frying engineers specialising in frying range repairs, services and installation for Hopkins, Haddock, Martyn Edwards, Henry Nuttall and Frank Ford. We carry many parts of these frying ranges and our aim is to get your range up and running as quickly as possible. Fish and Chip Fryer Maintenance in Yorkshire and the rest of the UK! Ensure your fish and chip shop runs as efficiently as possible with the help of our experienced team. We service, install and repair fish and chip ranges across the entire UK. Our skilled team of electrical and gas engineers have the necessary knowledge to deal with a range of problems, and we are all Gas Safe registered and COM CAT qualified from levels 1 to 5. We work on all Hopkins, haddock and frank ford ranges.

As part of the service we do: Carry out a gas tightness test Strip the range down to gain access to pans and range ducting Check the pans for any leaks and signs of pitting and advice customer Clean range duct, pilots and burners Change thermocouples/gaskets Re sit pans back in new fire cement Clean sump box and fan impeller Also, clean temperature probes and safety stats for more accurate readings Check wiring for any heat damage Build range back up Check gas tightness test again Check all safety and temperature stats are working accurate Check working and burner pressure of each pan also gas rate each pan

Fully Certified Possessing all the relevant qualifications, including the Level Three Electrical Installation and 17th Edition for Electrical Regulations, Gas Safe commercial catering we have the capabilities to deal with all your frying problems. This means we provide certificates for insurance purposes, and we offer a full installation on a range of Hopkins fryers to boost the efficiency of your fish and chip shop. Travelling across the entire UK, we ensure your commercial business in fully operational. Primarily servicing fish and chip shops, we offer a free quotation over the phone, so don’t hesitate to contact us. All of our team are fully qualified and able to offer certificates for insurance purposes. The Hopkins fryer range is used to great effect in fish and chip shops across the country, and we are here to help maintain yours whenever you need us. Complete Installations Trust in our specialists to completely install your perfect fryer. Completing all the gas, electric, and duct work, we endeavour to provide the service that you are looking for. A full servicing and repair option is offered on all types of fryer, and we discuss what is wrong with your fryer over the phone. Due to our experience, we visit your property with the necessary parts and leave you satisfied with our high-level of service. Reduce downtime and increase efficiency with the help of our dedicated team.

Contact

Check flue flow test

T: 0783 3681319/07753 687188

Fill out gas safety inspection certificate, insurance certificate for customer and any gas safety advice warnings

E: discountrangeservices.gmail.com

Chippy Chat & Fast Food Magazine • September 2018

www. discountrangeservices.co.uk

Chippy Chat & Fast Food Magazine • September 2018

A New Lease of Life… Alternative finance is thriving in the fish and chip market

W By Mark Johnson

ithout a top-of-the-line frying range, any chip shop is bound to fall behind the competition. Johnson Reed, a common-sense equipment leasing and finance supplier, are changing how businesses can find and fund their equipment. It’s all about amplifying the possible… Applying for finance the traditional way can be time-consuming and cumbersome. Plus, as banks and mainstream lenders become more risk averse, it’s tougher to secure finance for things like equipment and cash flow nowadays. Earnings aren’t economised either; a loan, for instance, can be offset against income to the tune of 19% corporation tax. If you opt to self-finance, you might find that the start-up or expansion costs are just too heavy. To combat this, you may seek cheaper, temporary alternatives; or risk not injecting enough cash into another, equally crucial, aspect of your business. Alternative financing is different. Firms like Johnson Reed are guiding fish and chip brands to freer, more flexible contracts, in which they get the cash they need quickly and easily. Frying equipment can cost tens of thousands of pounds – especially the latest models – yet Johnson Reed and their partners understand that the profit

Chippy Chat & Fast Food Magazine • September 2018

they make far outstrip the initial outlay. By purchasing through finance, businesses can stay at the fore of their industry, taking advantage of the cash flow and tax benefits that come through loans and leasing. Funding equipment isn’t the end of it, though. Loans can also be used to shore up cash flow – such as payroll and supply costs – or for disaster remediation. Johnson Reed have recently helped a couple in the North East, who were stuck with “cumbersome and challenging insurance,” in the words of Johnson Reed founder Mark Johnson. “The couple had dealt with a fire, and the refurb was poised to begin, but they couldn’t sort an agreement out. We came to the rescue with good, old-fashioned underwriting. In fact, we managed to upspec the venue too – all on the client’s behalf.” “Business owners come to us for a faster, more considerate look at their lending potential. It’s far more straightforward than going to your bank manager, which is why alternative finance is becoming more popular by the day.”

Chippy Chat & Fast Food Magazine • September 2018

Play it Again Sam… We asked Mark about a recent client – Navjit Chatha and his fish shop chain, Sam’s Plaice – who was hungry for first-class frying tools

“T

he Chatha family had already built a solid name for themselves in the industry. Back in 2013, they opened their second outlet, and were looking to join a handful of new stores at Scunthorpe’s Westcliff development this year. However, £30,000 stood between him and an excellent frying range. He also knew that, despite having two prior venues raking in a profit, lenders would be hesitant to help.” “A frying supplier put him in touch with us. The rest is history, really – we secured a rapid approval for Nav in two or three days. No deposit or deep credit dives were required.” “We pride ourselves on our one-to-one approach, because many of today’s lending advisors prefer to be in front of a screen instead of a person. We didn’t mind visiting the client, sitting down with them, and getting to the heart of the matter.” Navjit’s third outlet is due to open very soon, and we’re looking forward to watching Sam’s Plaice grow now without restriction!” For specialist, no-nonsense finance access, call Johnson Reed on 0161 429 6949. Or visit www.johnsonreed.co.uk to make your investment reality.

Chippy Chat & Fast Food Magazine • September 2018

Well-Worth

Popular Seaside Chip Shop is For Sale Sunny Worthing is famous for being a peaceful and scenic costal town. In recent years it has started to attract an exciting younger demographic interested in pursuits such as water sports

ith a population of approaching 100,00 and 10’S of thousands visitors a year this chip shop is ripe for development by the right owner. Fish & Chips 74 is situated in Worthing’s West End, which is a busy parade and contains a Spar, barber shop, pharmacy, sandwich shop, café, pub, gym, petrol station, beauty salon and a few other shops. Fish & Chips 74 is located on a popular road heading towards the beach (only 200 yards away), which attracts an abundance of passing trade. It is also near the corner of Rowlands Road which is a popular walk way into Worthing’s town centre as it is Worthing’s secondary High Street which is filled with quirky and artisan shops. Heene Road itself is one of the oldest roads in Worthing and has a long history with churches, community centres and health centres. It contains a mixture of large old detached houses and beach apartment blocks, mainly filled with retired residents, providing a steady stream of customers throughout the year.

Chippy Chat & Fast Food Magazine • September 2018

At the end of the West End parade, over 120 new apartments are under construction and are due for completion in October 2018, which will generate more potential customers. Outside the shop is a bus stop and free on street parking for one hour (neighbouring streets have all day parking available). Fish & Chips 74 serves a pleasantly populated district which benefits from regular year-round trading that is boosted by visitors. The shop comes ready to trade and includes the following: Front of shop: Modern Martin Edwards 2 display box and pan range with counter extension 1 x coke-a-cola drinks fridge 1 x recently serviced fish keeper fridge Back of shop: Large industrial sink Kitchen worktop and cupboards with microwave Separate room currently used as a large office / storage room Out buildings: Spacious preparation room 3 x large chest freezers 1 x potato peeler 1 x chipper The garden has a covered area used for additional storage as well are a small sunny court yard to rest in. Separate WC

Chippy Chat & Fast Food Magazine • September 2018

a Second Look! History The current owner has had several successful Fish & Chip shops across the UK since 1978 but this is his favourite because it is so easy to run, he can still do it in his 70s! It has a traditional menu, traditional opening hours, traditional customers and in a traditional seaside location. This business offers a work life balance with an excellent income. Established in 2006, this is an easy to run fish and chip shop with a consistent stream of local customers and tourists in the summer months. With an injection of energy this business could take advantage of its location and strong customer base and increase profits in the following ways; · Increase outside seating area, similarly to the pub and café on the parade · Offer coffees and ice creams · Expand the menu offering pizza, burgers, fried chicken · Change the use to a coffee shop or café · Extend opening hours; there is an early morning demand for coffees, pastries and baps currently being served by a limited sandwich shop · Advertising · Increase to 6 or 7 day opening (it trades only 30 hours a week at present) · Offer deliveries, especially to older local customers · Reduce amount of time the owner takes for vacations

Headline Figures Takings: £1,800 per week Tenure: · £9,000 Rent per annum · £60,000 new 16 years lease with 4 yearly review · Lock up shop only · Hand over training provided Benefits: · Established traditional fish & chip shop · Fully fitted and ready to trade · Superb beach location · Genuine retirement Viewing via appointment only; email Livebusinessmail@yahoo.com with your interest

Chippy Chat & Fast Food Magazine • September 2018

Planet Rates Chipper Out of this World! It was a ‘whirlwind week’ recently for Calum Richardson, founder of Stonehaven’s The Bay Fish and Chips, as the humble chippy was voted the Best British Foodie Experience by travel guide giant, Lonely Planet

peaking of The Bay Fish and Chips in their Ultimate Eatlist Lonely Planet said: “Sailing boats bob in the harbour; rockpools teem with crabs and sea stars; gulls ride on the breeze; and in the distance, the leaden horizon of the North Sea. “Completing the scene, halfway along the beach is The Bay Fish and Chips, whose fish is wild-caught from Marine Stewardship Council-certified stocks. “Considering the setting, the sustainability and the beautifully cooked fish, is it the best fish and chip shop in the world? The constant queue suggests so.” Ranked 31st out of 500 global eating experiences and now considered the world’s best fish and chips, Calum was also voted Food Pioneer of the Year 2018 at the Scotland Food and Drink Awards. When Calum founded The Bay Fish and Chips twelve years ago, he could never have imagined receiving such an accolade: “I found out as I was scrolling through Twitter the evening before the news properly broke - STV had congratulated me on the vote - so I opened the tweet thinking ‘what’s all this?’ and was so surprised to see that I’d been voted the best British food experience by Lonely Planet. “I’m over the moon and really humbled to be chosen by one of the best food and travel guides in the world.”

Chippy Chat & Fast Food Magazine • September 2018

The British press have been hugely supportive of Calum’s accolade. The Times declared The Bay Fish and Chips ‘The world’s best fish and chips. It’s official’ and The Observer confirmed that ‘Yes, this really is the best fish supper money can buy’. The story ran across most of the national and regional news with coverage including the Daily Mail, the Daily Express, The Guardian, The Telegraph, The Evening Standard, The Independent, ITV News, STV News, The Herald, The Scotsman, the Scottish Daily Mail, the Daily Record, Edinburgh Evening News, i News, the Mirror, Scottish Field, and The Courier, to name a few. Broadcast media also covered the story with the highlight being an interview on UK’s most listened to radio programme on BBC Radio 2 with Chris Evans and an interview with Kirsty Wark on BBC Radio Scotland. Speaking of this PR whirlwind, Calum said: “It’s been the craziest couple of days I’ve ever had. “Two people flew up from London and back just to try the best British food experience on the Lonely Planet’s list, and other people have driven up from Edinburgh for a fish supper. “We’ve been trending on Twitter, and people are still talking about the vote! We wouldn’t be here without a team effort - I’m so pleased that my team, my suppliers and the community can share in this success as well.” With PR coverage across the world inprint and online Calum’s achievements are great for fish and chips, please let us know of any great publicity you have gained by emailing austen@chippychat.co.uk

Chippy Chat & Fast Food Magazine • September 2018

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Come Fly-de Banico and Jodie Zeniou began their careers in ‘Fish and Chips’ in 2009, although fish and chips have been in Banico’s family since the 1960’s his vision was to create a fish and chip shop to appeal to all ages and bring something new to

By Austen Dack

the community.

heir first shop ‘Fylde Fish Bar’ opened their doors in 2009 in Marshside, Southport and they were greeted as a welcome addition to the community as a take away and 50 seater restaurant. Their second shop being a take away is situated in Birkdale Village also in Southport and opened in early 2015. Banico and Jodie owners of Fylde Fish Bar looked to open a third site and the opportunity arose in Burscough, Lancashire on a site which was able to offer both a restaurant, take away and outdoor seating. Designing and planning this flagship shop has taken many months to ensure that both design and layout are to the highest quality and standard. They have rebranded and Burscough is now known as ‘Fylde Fish

Chippy Chat & Fast Food Magazine • September 2018

and Chips’. This involved working closely alongside a branding company and an interior designer and they wanted to create somewhere that everyone feels comfortable coming along! Banico says ‘I wanted somewhere you can bring your girlfriend, wife, Grandma, friends and even your kids!’ They decided to become a licensed restaurant as they wanted to create a place where families could come but also if they fancied a beer, wine or even a prosecco they can to accompany their fish and chips or seafood! Banico and Jodie are passionate about their food so decided to add some new dishes to the Fylde brand and in Burscough have some tasty small plates – halloumi, dips and olives, calamari and fish balls to name a few. They also have some exciting main dishes, mussels, hake, delicious pies and even some tasty delicious desserts. The kitchen design was also very well planned out with a high efficiency range, rationale ovens, high quality walk in fridges and freezers which once completed was to perfection! As a result of opening their new venture they now employ in excess of 80 full time and part time staff and

Chippy Chat & Fast Food Magazine • September 2018

with me! always have job opportunities to make working for the company a career. Banico and Jodie have an excellent happy company culture with a clear management structure with hr, managers, sup er v is o r s , cus t o m e r as s i s t ant s and kitchen teams where a training programme is in place. ‘Fylde’ have an accolade of awards and look forward to Burscough being part of this. In 2018 Marshside were recognised as being Top 10 and represented the North West in the National Fish and Chip Awards. Fylde Fish Bar has also been recognised in the Fry Magazine Awards and their Birkdale shop was named in the Top 50 shortlisted shops and the Marshside shop as one of the top 10 restaurants. Both shops have the NFFF Quality Award and MSC accreditation.

Chippy Chat & Fast Food Magazine • September 2018

Time to be a Chippy ChApp! Over the last 12 months App4 have seen a substantial shift within the Fish and Chip sector, with dozens of businesses choosing to embrace the Mobile App and Online ordering era and use it to increase revenues and expand in to new services to reach more customers.

aked & Battered is one such business, having worked closely with App4 over the last 6 months to implement a Mobile App and Online ordering system into their two shops. They have seen a positive response from old and new customers with the expansion of home delivery having previously been a business that had relied on walk in and telephone orders. Baked & Battered pride themselves on being a friendly, fresh and modern fish and chip orientated business and are known for their punchy and forward-thinking approach to business. Baked & Battered were looking for an App and Online ordering partner that could work with them to maintain their brand focus and deliver a system that would provide a simplified customer journey, whilst maintaining the convenience, choice and service their customers were used to. App4 worked with Baked & Battered’s existing web development partners, to integrate online ordering into their existing website, as well as providing a custom built and fully branded Mobile App for Apple and Android devices. One of the key requirements for Baked & Battered was to have a multi-outlet ordering service, which was simple for customers to find the right shop to order from based on their address. App4 were able to provide a simple postcode lookup service for customers, which

Chippy Chat & Fast Food Magazine • September 2018

would find which store was nearest and provide the service they needed. Introducing new systems to existing businesses can sometimes be worrying for staff, so managing change was key to the App and Online ordering success. App4 were able to work with Baked & Battered’s existing Epos provider, minimising training and any change for the staff. To aid the order processing App4 also provided a custom printing service by replacing the existing printer for an intelligent Epson printer in order for them to provide fully customisable receipts, controlled through the App4 platform. Since going live with App4, Baked & Battered have seen a significant growth in repeat orders from App and Online users and an increase in the average order value compared to walk-in and telephone orders. Another unexpected benefit is the reduction in calls coming in to the stores which has meant that, for those customers still calling, they don’t have to wait in a call queue during peak times. Overall the introduction of the App and Online ordering has helped Baked & Battered to reduce the need for additional members of staff to man the phones, resulting in a healthy cost saving to the business. Baked & Battered had considered several different companies in their search for a provider but the fact that App4 had been operating for almost 5 years, worked with over 250 other businesses and could tailor their service to Baked & Battered’s needs, meant the choice was simple and straightforward. If you are considering introducing Online and Mobile ordering to your business and want to work with a partner that can offer a complete solution, along with the guidance and experience to help you make it a real success for you and your customers, then contact App4 and get started with your own App and Online ordering service from just £25 per week. Visit: www.app4takeaways.com Email: info@goapp4.com Call: 01332 742514 Chippy Chat & Fast Food Magazine • September 2018

Fixed fee of £25 per week & NO commissions

Call: 01332 742514 Visit: www.app4.co.uk 31

Chippy Chat & Fast Food Magazine • September 2018

Top Draw Chippies UK TOP 60

2019 National Fish & Chip Awards – Fish and Chip Shop of the Year Award – UK Top 20 Judging Draw The draw to determine the respective shops that will be judged against one another for the next judging stage of the Fish and Chip Shop of the Year Award, as part of the 2019 National Fish & Chip Awards, was undertaken recently. Allocating a number against the name of each individual Top 20 shop prior to the ‘free draw’ (with numbers 1 to 20 being allocated against shop names when listed alphabetically), the numbered balls were placed into ‘the draw hat’, and the draw was conducted by Nick and David Miller, owners of Millers Fish & Chips of Haxby, North Yorkshire, the reigning UK champion shop in this award category, with proceedings being adjudicated over by representatives from Seafish and the National Federation of Fish Friers (NFFF).

The results of the draw were: Winyates Chippy, Redditch, Worcestershire will compete against Olley’s Fish Experience, Herne Hill, London Sidney and Sons Fish and Chips, Hoddesdon, Hertfordshire will compete against Harbour Lights, Falmouth, Cornwall Mister C’s, Selby, North Yorkshire will compete against Silverfin’s Traditional Fish & Chips, Newry, County Armagh Papa’s Fish and Chips, Cleethorpes, Lincolnshire will compete against Captain’s Fish and Chips, Hoddesdon, Hertfordshire Krispies Fish & Chips, Exmouth, Devon will compete against Shillingfords, Neath, West Glamorgan Frydales, Leicester, Leicestershire will compete against Lows Traditional Fish & Chip Shop, Westhill, Aberdeenshire Papa’s Fish and Chips, Hull, East Yorkshire will compete against Frydays of Kendal, Kendal, Cumbria Golden Carp Chippy, Redditch, Worcestershire will compete against Dolphin Takeaway, Dungannon, County Tyrone The Crispy Cod, Tonyrefail, Rhondda Cynon Taf will compete against Poppies Fish & Chips, Soho, London Angel Lane Chippie, Penrith, Cumbria will compete against The Fish Hoose, Thornton, Fife Filmed footage of the draw can be seen at https:// bit.ly/2PqBIOP 32

Chippy Chat & Fast Food Magazine • September 2018

FISH AND CHIP SHOP OF THE YEAR AWARD

Reigning UK champion shop Millers Fish & Chips of Haxby, North Yorkshire

The resultant two shops competing against each other will now be assessed by the same judging assessor and the appointed assessor will conduct a detailed and in-depth judging audit of respective shops, including assessment of both front and back of house aspects of each business and the mystery tasting/testing of products. These shops will be visited by the respective assessor on an unannounced date, at any time between 21 August and 7 September inclusive. This judging stage has determined the Top 10 - which we will reveal in our October issue. They progress to the national final judging stage to be held in London in January 2019. www.fishandchipawards.com https://twitter.com/FishnChipAwards

Chippy Chat & Fast Food Magazine • September 2018

The UK’s “Best Newcomer” Fish & Chip Restaurant /Takeaway

always fries in Opened in February 2017 the Malt and Anchor is already a firm favourite with the residents of Cirencester. Why? Because it is much more than just a traditional fish and chip outlet. The brainchild of Dan Lafford an experienced restaurant entrepreneur and four years in the making, the restaurant boasts an innovative style both terms of décor and choice of high quality menu items. Initiatives such as infused salts, squid, calamari and crab dishes, fish and fizz prosecco combinations and healthy eating options, have caught the imagination and kept customers coming back for more. Research, training and dedication have been the architects of the Malt and Anchor’s title winning success. Says Dan Lafford “All our hard work has paid off. Winning Best UK Newcomer is special. I like to think we bring something different to the industry.” Local sourcing and attention to detail have resulted in food of the highest quality. Here, the Malt and Anchor had no hesitation in choosing Frymax as their frying medium. It is additive free, contains no hydrogenated oil and less than 1% trans - fat. Frymax guarantees consistently good, delicious results and long lasting performance without deterioration in quality. “Frymax has long been established as the best cooking oil in the market”says Dan “Top quality food needs a top quality frying medium and there is none better than Frymax. It certainly contributed to our winning this prestigious award” .

RSPO-2-0677-16-100-00

The Fryers’ Favourite For Over 60 Years. 33

For information, advice, or customer support material please contact Olenex Trading (UK) Limited. Tel: 01322 e-mail: ukinfo@adm.com Chippy Chat & Fast Food 443025 Magazine • September 2018 Chippy Chatwww.olenex-uk.com & Fast Food Magazine • September 2018

Home Delivery the Hot Topic! The demand for home delivery has exploded in recent years with the rise of the ‘on-demand’ economy revolutionising the takeaway delivery market. As more and more fast food outlets break through to the delivery channel, via services such as UberEATS and Deliveroo, the choice for the consumer is becoming increasingly vast by Andrea Deutschmanek, Country Marketeer UK & IRL at Lamb Weston

key issue facing operators is ensuring that the quality of food on the customers’ plate at home is just as good as they would expect to receive if eating in. With many businesses delivering a fixed radius from their premises, there are a significant number of factors that can delay a customer orders, such as traffic jams and journeys to out of the way addresses, which can allow standards to slip. With 95% of consumers satisfied with delivery times under 30 minutes, it’s important to factor in those considerations to make for happier customers. As one of the most popular sides in every continent, fries are the number one most consumed food. They are extremely versatile and used as a side course, snacking, finger food and sharing, making it a very social food. From fully loaded dirty fries to single portioned sides, fries are one of the most popular additions to any menu, but with the UK home delivery market growing 10 times faster than the total eating out market, services such as Deliveroo and Just Eat are increasingly looking to improve consumer reviews, particularly with regard to fries. With food quality and taste being the most important factor to consumers within the whole delivery experience1, outlets who offer home-delivery often come to accept that the temperature and crispiness of fries in particular deteriorates rapidly after an order leaves the kitchen, and

Chippy Chat & Fast Food Magazine • September 2018

that consumers never really receive the quality they deserve and expect. To solve this issue one of the world’s leading brands in high quality potato products – Lamb Weston is launching a brand new fries concept, Hot2Home that ensures fries are delivered hot and crispy with a solution that tackles the two main problems that make fries cold and soggy during delivery. A stunning combination of product and packaging innovation, Hot2Home is set to boost repeat sales from happy consumers and in turn drive profits for operators across the industry. It introduces a revolutionary type of fry and specially developed packaging, with the combination of the two innovations creating fries that can be delivered to the consumer in the best possible condition and guarantee that fries stay hot and crispy for up to 20 minutes. With 33% of users intending to order more frequently in the next 2-3 years, the unique Hot2Home fries concept is the first overall solution for delivering fries, with the guarantee that they will stay at the optimum condition for up to 20 minutes, ensuring that whatever happens on the journey from fryer to plate. With Hot2Home operators can rest assured that the consumer will receive hot and crispy fries every single time. In addition, the disposable Hot2Home™ fry packaging has been created with sustainability in mind. The wood used for the carton board is harvested under the Forest Stewardship Council (FSC) and the greaseproof coating on the cardboard is also fully recyclable, enabling the consumer to dispose of the packaging with their regular home recycling. Hot2Home fries are available to buy through several wholesalers

Chippy Chat & Fast Food Magazine • September 2018

“Whatever Happens, Hot & Crispy Fries” First solution for home delivery fries

Hot2Home™ is the first real solution for home delivery of hot fries. With the combination of specially developed fries and patented packaging, the fries of Hot2Home™ stay hot and crispy for at least 20 minutes. Take the taste test and try Hot2Home™ yourself: www.lambweston.eu/hot2home

Chippy Chat & Fast Food Magazine • September 2018

What’s The Story? Hunky Dory!

It all started from a family of fishermen in 1927

Inspired by almost 90 years of fishing on the Greek Islands, Hunky Dory was established in 2004 as a family business with a vision to offering healthier seafood options along with the more traditional fish and chips. Whether it’s a delicious grilled fillet of Salmon or Whiting, Greek or spinach salad and a healthy serve of brown rice, there’s something for everyone. Traditionally fish and chips have been a take away food, but HD wanted to create a comfortable and casual setting where customers could dine in and enjoy a glass of wine or a beer with their food. They take pride in preparing and cooking fresh, tasty and healthy meals made to order. Their mouth-watering seafood is delicious and tasty incorporating unique marinades and sauces that will keep customers coming back. Their menu provides many healthy options such as simply grilled fish and wholesome salads to create a perfectly balanced meal. 36

Chippy Chat & Fast Food Magazine • September 2018

Hunky Dory, exceptional food and service By Gabbyna (Aussie blogger)

he Merriam-Webster Dictionary defines the word “Hunky Dory” as “pretty satisfactory” but I would declare that Hunky Dory, the Fish and Burger Bar at Clarendon Street South Melbourne as more than just satisfactory. It is simply exceptional. Starting with its interior décor, the ocean blue menu boards and brightly lit salad and seafood bar, forms the perimeter of the open-concept kitchen. Besides a view of how the chefs are handling your fishes and burgers, the open concept seems to enliven the place with the dynamic interactions between the chefs, service staff and the customers that walk in. Upon entrance into the restaurant, I could feel the energy of the place with the spontaneous shouts of welcome by the chefs. How they remain so energetic while dipping fishes in messy batter and throwing them into dangerously hot oil, I have no idea. Robert, the supervisor of the place at Clarendon Street, engages his customers by going round the tables and personally asking them how they find the meal and he delights them with his twinkling eyes and witty humour. When asked by a patron where the washroom is, he pointed to the back and cheekily told her, “Just say my name, Robert, and you will get a good seat.” Charming. Hunky Dory has been voted the best fish and chips place by NovaFM, a radio station in Melbourne. It is not surprising as they

Chippy Chat & Fast Food Magazine • September 2018

serve a good variety of different types of seafood and fishes in various styles. Their fried batter is light and does not leave you with a queasy stomach from the grease and their fishes are so fresh that you can almost taste the seawater in it. They serve this colloquial dish with either the usual flake, which is the local gummy shark, or with other types of fish for the more discerning ones, such as Blue Grenadier, Barramundi, Dory and King George Whiting. For the more health-conscious, there is a choice of grilled fish, for an additional $2. Interestingly, there is a wide selection of different marinate flavours to go with the grilled fish, such as The Caribbean (Topped with a mango, onion and coriander salsa), The Asian (An infusion of sweet soy, coriander, lemon grass, chilli and ginger) and The Spaniard (Topped with tomato, spanish onion, basil and a balsamic vinegarette). So, wherever your dream destination is, just close your eyes, take a bite and let the flavours take you there. The prices here are reasonable as well. For a traditional fish and chips pack, which comes with a fillet and chips, it cost $12. If you are not in a “fishy” mood, try their salt and pepper calamari, which are fresh calamari (not those in the usual rings) lightly fried with salt and pepper or their prawn cutlets or seafood sticks. If you can only choose one, go for their salt and pepper calamari as I find that the most appetizing. With 9 outlets in total now there is a Hunky Dory for everyone

Chippy Chat & Fast Food Magazine • September 2018

On Yer Bike! Rushcliffe fish shop marks Tour of Britain with bicycle shaped chips!

Keyworth fish and chip shop has produced specially cut bicycle shaped chips for hungry Tour of Britain fans to savour as the event races past its premises. Plumtree Fish and Chips in the village have produced the limited-edition fries marking the national cycle race with an innovative bike framed fried potato. It’s part of their celebrations for the race that saw the first 250 customers through their doors receive a free cone of chips on Saturday September 8 as the likes of cycle superstars Geraint Thomas and Chris Froome flew past the restaurant and takeaway at roughly 11.10am. P l u m t re e F i s h a n d C h i p s h ave commissioned the special chips to celebrate the Tour’s arrival Manager Tim Meadows said a national event on their doorstep had inspired the team including wife Liz and owners Peter and Anna Piponides to embrace the day and think of different ways to celebrate. He said: “We wanted to welcome the Tour of Britain and to encourage some of our loyal customers to come along and enjoy some chips on us on the day.

Chippy Chat & Fast Food Magazine • September 2018

“As a bit of fun we thought we’d experiment with a cycle shaped chip too, they’re cooked in our healthier rapeseed oil as we are a healthy option takeaway and we always want to give our customers something different to think about when they visit us. “We also had a decoratively painted bike too in our restaurant window, it’s a real community effort to celebrate the race.” Rushcliffe Borough Council’s Deputy Leader Cllr Debbie Mason visited the outlet with local customers to see the novelty fries.

Chippy Chat & Fast Food Magazine • September 2018

Approved Field to Frier Distributors South West - Midlands - Wales

We are a Long established family firm of potato merchants, leading fish & chips shop suppliers and stockists of catering supplies. Our customers cover a wide area including Gloucestershire, Herefordshire, Somerset, Worcestershire, South Wales & Wiltshire.

Mason Potatoes have decades of experience We source potatoes from only the best growers and suppliers who meet our stringent quality standards By using our own fleet of vehicles our deliveries are customised to fit specific customer requirements We have an understanding of the region we cover that is second to none Our extensive range of dry goods and sundries ensures that we offer a unique service to our customers We focus on delivering the highest quality at the most competitive price To protect our customers against the ever changing price of one of their basic commodities we offer the security of fixed price contracts for our potatoes

R & M Potatoes Ltd Unit 1, 2 Lesgarn Villas, Stones Abersychan Pontypool NP4 6TH

Supplier of good quality potatoes Ring

07811 134475 anytime

420 Blackburn Rd, Chorley, PR6 8HX

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01626 890871 www.williamspotatoes.co.uk info@williamspotatoes.co.uk

Visit...

www.masonpotatoes.co.uk You can call us on:

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Now Supplying North and West Lon don Mitchell Potatoes (Estab 1883) is proud to be one of the UK’s longest established potato merchants, a record built on quality and reliability.

G Marsh Potatoes Stand 4 Wholesale Fruit Market Hickman Avenue Wolverhampton West Midlands WV1 2TX

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Consistent quality: Our large supplier base and vigilant quality control helps provide consistent quality all year round.

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Annual fixed price contracts: We offer fixed price contracts to help you manage your budget without the worries of price fluctuations.

Finest Quality Chipping Potatoes Call : Richard

Punctual deliveries: We run a fleet of modern vehicles with 24hr breakdown assistance.

We stock all frying varieties.

01926 633 323

www.mitchells-potatoes.co.uk @mitchellpots

Potatoes

T: 0151 4245449 M: 07885 636713

Mitchell Potatoes Chippy Chat & Fast Food Magazine • September 2018

01254 830305 North West

Anthony Swift (Liverpool) Reliable daily deliveries throughout the North-West Guaranteed quality supplies throughout the year.

Specialist supplier to fish and chip shops

0151 526 5318 aj.swift@live.com

A reliable supplier of wholesale potatoes and freshly cut PG Chips based in Manchester, you just can't beat Vic Graham for our quality, service and price. Catering for many restaurants, pubs and takeaway businesses, we have over 35 years' experience in the industry and have established ourselves as the trusted name amongst chip and potato suppliers. Once you've tried us, you won't want to leave, here's why: u We are suppliers of the best frying potato in the North West u Delicious and fresh pre-cut PG Chips u We use only quality Lincolnshire and Cambridgeshire potatoes u We pride ourselves on our punctual delivery, Monday to Saturday, within a 50 mile radius of Manchester u We offer excellent value for money Vic Graham Ltd South Boyd Street, Tottington, Bury, Lancashire, BL8 3NA

T: 01204 887415 Potatoes@vicgraham.com

www.vicgraham.com North West 40

Chippy Chat & Fast Food Magazine • September 2018

Sustainably sourced potatoes your customers will love Scotland

Yorkshire

North-East & Borders

Fraser

Call the Potato Professionals Today Bridlington Scarborogh Pickering

Pontefract Wakefield Bradford Leeds

NORTH YORKSHIRE

LANCASHIRE

Thorne Barnsley Sheffield Doncaster Rotherham Goole Grimsby

YS H IR

LINCOLNSHIRE

AF ST

NOTT ING

HA MS

HIR E

SOUTH YORKSHIRE

CHESHIRE

Call 01670 521801 07850 772578 brrygraham@aol.com

Central and Southern England

SH IR E

Eagle Hill

Established 80yrs

Marketing

37 Craigboy Rd Telephone: 028 9188 2280 Donaghadee 028 9188 3519 BT21 OLP Mobile Numbers: 07802882280 N.Ireland 07801585945 Fax: 028 9188 3394 www.eaglehill.co.uk

H & E R Hubbard Potato Merchant

Specialising in the Fish & Chip Shop Trade Glebelands, Church Lane, Dover, Kent, CT15 7JP

Call – 01304 830437 Mob: 07885 174722

Family owned potato supplier based in Henfield, Sussex. Telephone : 01273 492341 John Mobile : 07850 361 999 Peters Mobile : 07860 483197 info@ehillsandsons.co.uk www.ehillsandsons.co.uk

Mansfield Ashbourne Notts Derby Dronfield

LEICESTERSHIRE

North Lincolnshire Scunthorpe

Area Covered

Fixed price contracts available Potatoes replaced within 12hrs in the unlikely event of you being dissatisfied All batches rigorously checked and test fried Ring today for your free sample

Lomas Potatoes

London & South East

01909 562327 (3 lines) 07932 155677 (Andy) 07703 263033 (Garry) (E,Yorks, N,Yorks, W,Yorks)

allomas@btconnect.com North East

For a Fast and Reliable Service Call John or James Suppliers of Top Quality Chipping Potatoes for Over 30 Years into Milton Keynes and Sourounding Area Little Brickhill, Milton Keynes. MK17 9DN

01908 377537 01908 271498 We cover Cambridge, London, Oxford, Reading and now Rugby The finest, freshest potatoes grown from the best Cambridgeshire soil Vast range of varieties to suit you Long established family business Friendly and reliable services We deliver when it’s convenient for you Importers of potatoes for quality all year round Fixed price contracts

Delivering quality sourced potatoes to Fish & Chip shops daily throughout the North East and North Yorkshire We are a family run company with family values, originally started in the 1940, the company is now run by Gordon Cracknell, third in a generation of Potato merchants. Strong relationships which have been built up over the years with suppliers across the UK and Europe enable us to supply the premium quality potatoes that our clients want. All major varieties of potatoes ranging from Maris Piper, Ramos, Saggitta, Challenger, Agria, Amora, Accord, Maris Bard and Premiere.

Call -

Telephone: 0207 987 7890 & 0207 987 8456 Wisbech: 01945 772242 Largest distributor of potatoes and Lordchips, rapeseed oil, frymax, battermix, gherkins, & sauce

Hunters Potatoes

(S,Yorks, N,Yorks, Notts)

Eden House, High Hesleden, Hartlepool, TS27 4QF

( Northumberland )

Daily deliveries throughout the North-East, supplying fryers with the best chipping potatoes available in the marketplace Consistent quality throughout the year.

Northern Ireland

Potato

EAST YORKSHIRE

WEST YORKSHIRE GREATER MANCHESTER

Tel : 01358 742345 Mob : 07799 661333

Delivering quality potatoes throughout your region

BWH Graham

01429 836255

R.A.W Potatoes Ltd Call: Graham White T: 07855 940013

Chippy Chat & Fast Food Magazine • September 2018

D S P S Dennis Supreme Potato Supplies Tel: 01353 741914 Mob: 07931 540 515 Mob: 07528 819456 Email: dspspartners@yahoo.co.uk Web: www.dennispotatoes.co.uk

Gloucester Wholesale

Unit 15a Bamfurlong Ind Park Cheltenham Gloucestershire GL51

Tel: 01452 856111 Mobile: 07774 675303

Chippy Chat & Fast Food Magazine • September 2018

Chinese Takeaway! York Chippy Casts Net Far And Wide To Meet Tourists’ Tastes

North Yorkshire fish and chip shop is casting its net far and wide to tap into the growing Oriental visitor market keen to sample the UK’s favourite dish. Since Chinese Premier Xi Jinping was treated to fish and chips by former British Prime Minister David Cameron in 2015, visiting a chippy is a must do for Chinese tourists visiting the country. Now, thanks to launching a Chinese website on Weibo, and the use of the Wechat messaging app widely used in the Communist country, Scotts Fish and Chips – located on the A46 at Bilbrough, near York – has seen a large increase in the number of Chinese coach parties stopping off for a bite to eat. And to make it easier for its foreign guests, the award-winning restaurant has also translated its menu into Mandarin and

Chippy Chat & Fast Food Magazine • September 2018

Cantonese, which can be downloaded on smartphones and tablets via a QR code. Additionally, for those tourists suffering from coeliac disease and a wheat intolerance or, through to religious practices do not eat batter made from traditional dripping, Scotts serves a gluten free version. It is also one of a small number of fish and chip shops that has won recognition from Coeliac UK, the national Charity for people with coeliac disease and dermatitis herpitiformus. Scotts is also benefitting from Visit York’s dedicated Chinese tourism strategy, which last year printed a mandarin version of its York Visitor Guide. A total of 35,000 copies have been distributed to a number of inbound airlines from China, airport lounges and visa application offices in Beijing and Shanghai. www.scottsfishandchips.co.uk How do you attract foreign visitors – austen@chippychat.co.uk

Chippy Chat & Fast Food Magazine • September 2018

Fabulous

Fish Roe Fritters A PROTEIN PACKED NUTRITIOUS MEAL

MAKE A DIFFERENCE. CHOOSE GUARANTEED SUSTAINABLE FISH.

Please contact your local distributor/ r/ supplier for further information. 43 Chippy Chat & Fast Food Magazine • September 2018 Chippy Chat & Fast Food Magazine • September 2018

New Major Act Announced for 2018!

t is with great pleasure that we announce for 2018 our brilliant band! Nick Miller from Millers of Haxby prior to being a champion fryer, was an international musician. Working with some greats of the pop industry Nick toured all around the world. Nick has agreed to get together with ex band colleagues one more time and play at our ball! Nick said “It will be a fitting end to our year as champions here at Millers of Haxby, and a chance for me to once again go from fryer to stage and literally have a ball with some of our favourite people. The band will play a selection of hits and go under the name of Fish and Hits. Seafood from Norway have sponsored this comeback in recognition of Millers choosing to serve line caught frozen at sea fish from their country. Last year many of the top ten fish and chip shops in the UK chose to attend with many other previous winners in attendance too. It has become the warm up party to the National Fish and Chip Awards!

Chippy Chat & Fast Food Magazine • September 2018

ll 2 018

Chi p

Take Hax!

Chat y p

Ch ristmas Ba

We have farmers, friers and suppliers all under one roof! Places for this event are already limited many people who attended in 2017 have already pre-booked. Chippy Chat + members will receive precedent for tickets and a discounted rate too. Many members saved the membership alone with this reduced table cost! Prices are just £66 each or £600 for a table of ten, with Chippy Chat + plus members paying just £60 and £540 respectively. ** This early bird price is held from 2017, and will be increased in September. We have some great sponsorship packages available too for the Ball please email austen@chippychat.co.uk. This year’s sponsors already include Blakemans, KFE, BD Signs, PJ Lee & Sons, Isle of Ely Produce, Drywite, Friars Pride, Seafood from Norway SPH, Smales and Kerry Foods . The high quality three course meal will also feature the voice of the stars Pete Jay, and then a great disco for those who wish to party the night away. We will also have a special rate at the hotel for staying over too at just £79 including breakfast. Car parking and wi-fi will be FREE.

For tickets email austen@

chippychat.co.uk or call 01353 658216

For rooms call the Holiday Inn

Peterborough and quote CH7 or Chippy Chat on 01733 289900. *Holiday Inn Peterborough West, Thorpe Wood, Peterborough PE3 6SG **Tickets ordered for the ball and paid for are non-refundable.

Chippy Chat & Fast Food Magazine • September 2018

EST D 1964

CURRY SAUCE

NEW

FIND OUT MORE AT WWW.KERRYFOODSERVICE.CO.UK 45 45 Chippy Chat & Fast Food Magazine • September 2018

Chippy Chat & Fast Food Magazine • September 2018

Open day Success! Over 100 friers and trade suppliers travelled to Ely Cambridgeshire for the 6th annual Isle of Ely Produce open day

he event put on by John, Oliver and Claire Boutwood and hosted by Chippy Chat Publishing Editor Austen Dack highlights the journey the potato makes before it hits shops. It is the culmination of their ‘field to

frier’ platform which also includes sponsorship of a National Fish and Chip Award. This year it also focussed on the condition of the potato crop for the season ahead. The day although dedicated to the potato in recent years has taken on the mantle of being a showcase for what’s also best practice in the industry. Three of the best fish and chip shop owners presented during the day from a full

A plethora of top industry speakers took to the stage

Chippy Chat & Fast Food Magazine • September 2018

Patrick Clabon of HG Bliss Farms leads the way for a chat amongst the spuds

AV stage show set up in one of IOE’s potato storage sheds. Our thanks to Calum Richardson from the Bay, who told us about his fantastic journey since winning the award five years ago! Mister C’s from Selby (our current field to frier champions) gave us a feel of what it takes to run a modern shop, and how they have invested in some great general marketing. Highlight of the day was Miller’s from Haxby the current UK champions. David and Nick who showed us just why they are the best in the UK with benchmark activity in a thrilling keynote speech. Back to farming our featured farmer this year was once again Patrick Clabon of HG Bliss Farms. He took the owners to his farm giving them a running commentary as they approached the farm before jumping out to see the potato growing process first hand. Patrick was a great speaker and the group all complimented him on his fantastic tour. Other highlights included tasting the new Pukka Pie brand, tastings from Middleton Foods and Kerry Food Service, seeing the revolutionary Vito machine, plus benefits of teaming up with other Chippy chat partners. In the evening over 60 people dined and drank into the night in Ely all reflecting on the day itself. We are already planning next year’s event. If you would like to attend as a frier or supplier and want details of tickets and/or sponsorship please email austen@chippychat.co.uk 47

Chippy Chat & Fast Food Magazine • September 2018

It was a great day for meeting up with old friends, and trade contacts.

With plenty of free food and drinks on offer they was no need to go home hungry.

A BIG Thankyou to all of this year’s Sponsors

Chippy Chat & Fast Food Magazine • September 2018

Mapped Out For Success! Friars Pride gluten free fish and chip online map is a hit with coeliac fish and chip lovers!

riars Pride’s online Gluten Free Fish & Chip Map is still seeing peaks in visits every month, as eager fish and chip lovers look up their nearest Coeliacfriendly shop or restaurant. The map enables end consumers to search for their nearest chippy that serves Gluten Free fish and chips and also offers the option for them to enter details of any fish and chip shops that are not currently on the map. Each listing on the map also displays the days that each fish and chip shop/restaurant serves Gluten Free fish and chips. The map was first published in late 2014 and has since grown significantly in popularity as Gluten Free has become a more common theme in the catering and hospitality industry. Information is input from both the end consumer and shops/restaurants serving Gluten Free fish and chips, however the vast majority of website traffic are end consumers. The Friars Pride team obtained the idea of the map after the success of the succulent 42nd Street Gluten Free Sausage, which enables Fish and Chip shops and restaurants to add another suitable coeliac-friendly option to their menu without compromising on taste. If you are a Fish and Chip shop or restaurant that serves Gluten Free, make sure that you are on the map or to be added, please visit: www.friarspride.com/ gluten-free-map

42nd Street products are exclusively available from the Q Partnership:

Chippy Chat & Fast Food Magazine • September 2018

Friars Pride on 01733 316400

THE ONE AND ONLY ORIGINAL 42ND STREET CLASSIC SAUSAGE IS AVAILABLE AS GLUTEN FREE! The ORIGINAL 42ND STREET Classic Sausage, exclusively from the Q Partnership, is number one in fish and chip shops for a reason. The high pork content of 50% is what makes The ORIGINAL 42ND STREET Classic truly special – this percentage of pork means that it can justifiably be called a pork sausage – a status not many others can claim! Due to popular demand, the same unmistakeable taste of The ORIGINAL 42ND STREET Classic Sausage is also available in Gluten Free. 42ND STREET Gluten Free Classic Sausages are produced after a thorough factory clean-down and have been tested by an independent laboratory passing the maximum level of 20ppmm, meaning Gluten was completely undetectable. Every batch is manufactured in the UK and laboratory tested to ensure consistency of quality. As for the ingredients of the product, the unique recipe has been cleverly adopted to use a combination of rice flour and dehydrated potato as a Rusk replacement, whilst maintain its high 50% pork content. Special point of sale poster and digital menu material is available for 42ND STREET Gluten Free Classic Sausages – please speak to your nearest Q Partnership member. 42ND STREET... it’s all about the ingredients!

Henry Colbeck on 0191 482 4242

V A Whiltey on 01706 364211

Chippy Chat & Fast Food Magazine • September 2018

The Nation’s No1 Fish & Chip Shop Sausage • 50% pork, from quality cuts of meat • Great taste, firm bite • Perfect battered or fried • Save & Select points with every purchase • Point of sale available

It’s all about the ingredients 51

Exclusively available from: Henry Colbeck Ltd Friars Pride Ltd V A Whitley Ltd www.colbeck.co.uk www.friarspride.com www.vawhitley.co.uk 51 Chippy & Fast Food Magazine • September 2018 Chippy Chat & Fast Food Magazine • September 2018 0191Chat 482 4242 01733 316400 01706 364211

Chippy Chat & Fast Food Magazine • September 2018