Making Tomorrow Happen
ChristianaCare Way Awards For 18 years, the ChristianaCare Way Awards program has inspired caregivers to be innovators. Thee more than 90 submitted entries to this year’s exhibit demonstrate the engagement and commitment of our physicians, nurses and other clinical and non-clinical caregivers to drive continuous improvement and learning. They embody our caregivers’ commitment to Being Exceptional Today and Even Better Tomorrow and our journey to creating 14,000 problem solvers who continuously look for ways to innovate.
President’s Award
The Wilmington Cardiac Care Unit: The Right Care in the Right Place Specialized cardiac services — including the opening of a hybrid inpatient/observation, intermediate guideline-directed cardiac care unit — were expanded on the Wilmington Campus to better serve Wilmington residents requiring acute cardiac care, Since its May 2019 opening, the Wilmington Cardiac Care Unit has maintained high occupancy, decreased length of stay for chest pain to 16 from 34 hours, and decreased transfers to the Newark campus by more than 75%.
Transformation Gold Award Zero to 62 in 3.9 Months: How 62 Teams of Caregivers Launched Virtual Care To protect patients from COVID-19 exposure and preserve care continuity, ChristianaCare rapidly (in less than four months) transformed in-person, non-Cerner clinical visits and community support interactions to Zoom virtual encounters. Sixty-four newly implemented virtual use teams averaged 3,070 Zoom visits monthly and achieved 94% satisfaction. Go-live time was reduced to 17 days from 278.
Transformation Silver Award The CANDOR Program: We Tell the Truth with Courage and Empathy Implementation of the CANDOR program, which improves reporting and transparent handling of adverse patient events, led to a 41% increase in event reporting, 336 CANDOR cases, 1,000 Care for the Caregiver supportive encounters, and initial disclosure with patient/family in 89% of cases.
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