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Meaning & purpose Choice & autonomy
Experiencing Efficiency of Work is also a critical component of WorkLife Wellbeing. Identifying opportunities for improvement can often be achieved by asking questions like: •
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Do all caregivers have access to the information, supplies, equipment and supporting team members necessary to perform their work? Does technology streamline the workflow or create additional tasks? Are all members of the care team consistently working at the top of their license? Do distractions, inefficiencies, administrative burdens or duplications in process increase the time required to complete given tasks?
By placing a balanced emphasis on all three aspects of WorkLife Wellbeing, we hope to help every caregiver achieve meaning, connection, and joy.
How can we influence wellbeing? The WorkLife Wellbeing Operational Framework outlines three ways we influence wellbeing—by delivering wellbeing services directly to our caregivers, by creating opportunities for caregivers to take empowered action to improve the wellbeing of their colleagues, and through advocacy efforts. The Center for WorkLife Wellbeing offers a variety of Wellbeing Services, including: •
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A network of 10 OASIS rooms that is available to all caregivers across 3 campuses. The Thank You Project which helps grateful patients connect with the clinical and non-clinical caregivers who have had such a significant impact on their lives and health. Reflective Rounds are monthly facilitated discussion sessions where multidisciplinary teams can explore their reactions to providing patient care, the meaning and values that drive their work,
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and pathways to fulfillment and self-care in a supportive setting.
A comprehensive catalog of the Center’s services is outlined in Appendix B, with additional information available on our internal website. Providing caregivers with opportunities to take Empowered Action allows them to tap into their talents and passions to positively influence the wellbeing of their colleagues. Several of the programs offered by the Center for WorkLife Wellbeing include opportunities for empowered action, such as serving as an OASIS champion, a COMPASS facilitator or a peer supporter in the Care for the Caregiver program. The Center for WorkLife Wellbeing strives to amplify the voice of the caregiver through its Advocacy efforts, which often address challenges well beyond the control of individual caregivers or even individual health systems. While a broad variety of efforts fall into this category, they most commonly include: •
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Gathering feedback regarding the caregiver experience to inform policy decisions. Partnering with internal stakeholders to overcome operational challenges or implement interventions on the local level. Advocacy efforts on the national stage in collaboration with professional organizations.
Examples of advocacy efforts include: •
The creation of a Gender Equity Task Force in the Department of Surgery.
Bolstering privacy and dignity considerations in the Clinician Experiencing Mental Distress guidelines. • •
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Fostering greater psychological safety in the event review process. The creation of an EHR User Experience Task Force within ChristianaCare Hospitalist Partners to optimize efficiency and utility. The release of the Civil Rights Compliance policy, designed to protect the rights of caregivers and foster a work environment free of discrimination.
2020 WorkLife Wellbeing Annual Report
**Many of the links in this report are only accessible when logged in to the ChristianaCare network.
