Research plan

How will I go about researching my issue?

1 Analogous experiences > Identifying touch-points in my own experiences at a clinic

2 Behaviour tracking/patterns > Using apps like Clue to track my menstrual cycle

3 Guerrilla research

> Seeking out online forums to evidence problem (niche communities)

4 Storytelling interviews > Interviewing in the style of a conversation or guide

What research could I start to immediately define my topic and question?

1 Primary research > Observe own relationships, draw personal stakeholder map > Initial interviews (casual conversations)

2 Digital safari > Watching TED talks > Attending HK’s ‘Business of Design Week’ conferences > Observing online platforms & social media

3 Competitor benchmarking > Trying Duolingo: gamification language-learning app

What live research tools do I plan to use and why?

1 “12 Research Methods to get inspired from by users” (Wright, 2015) > Inspiring and unconventional methods of user-centred research from a Medium article

2 “IDEO Method Cards”

> Helpful guide to leading research activities with participants

3 Servicedesigntools.org > Service design insight collection to assist my research and prototyping phases

What research ethics will I consider for my project?

> Respecting confidentiality Maintaining anonymity when necessary, omitting information when needed, not disclosing anything nonrelevant

> Obtain consent Receive permission to use primary source while letting participants know that they can stop at anytime

> Maintain comfort Be considerate of participants’ own comfort zones

> Establish value of information Being transparent about what I will be using the research for