New queue experience

FEATURE #1 NEW QUEUE EXPERIENCE ⏳

Redesigned waiting spaces

Waiting rooms are places that can breed anxiety, restlessness and generally do no good besides from providing a space with seating and information. If public healthcare means a wait of an entire day, why not make these ‘spaces’ more productive?

SKETCHES BY MALEELA HONG

Decentralising waiting rooms can leverage opportunities for learning, wellness activities or user-friendly spaces like kids rooms. Even if infrastructure doesn’t allow, outdoor food events or pop-ups can be organised outside the clinic or hospital as additional options. Queues are inevitable, the only thing we can do is make them more bearable.

QUEUE JOURNEY MAP

Whatsapp integration

Integrating Whatsapp as a chat function is friendly to all users alike. Whatsapp is the most popular chat platform in Hong Kong, including amongst elderly users too. The voice note tool is easy to use and rated highly as a preferred communication feature.

By connecting to a ‘patient specialist’ on Whatsapp, anyone can get queue updates directly via message without having to download a new app. This means patients no longer needs to wait on-site.

Digital signage

Like airport dashboards, digital signage are a clear and presentable way of displaying key information. By making things digital, screens can be updated in real time to reflect accurate information about queue times, doctors on site, navigation help, etc.

Automating the initial screening process can also reduce the need for manpower, alleviating burden on hospital staf shortage. This can be easily done with your identity card, for example.