Boarding Call (LIVE from Indy) With your host Alon Zaibert
Agenda Greetings and updates iQCX Case Study
Automating Service Fees (and lots of them)
â—? Lisa Eckerson, VP of Operations - Directravel
3rd Party of the month - Traveas iBank Case Study Business needs – Events and Meetings Cindy Heston, Manager, Strategic Sourcing Travel and Events - Wellpoint
Customer of the month award
Automating Service Fees…and lots of them!
Lisa Eckerson VP Operations
About Direct Travel ●
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Direct Travel Corporate Travel Solutions (CTS) Travel Management Corporation (TMC) Travel Destination Management Group Caldwell Travel
The findings Identified loss of income due to inconsistent application of service fees And need for “customer accessible� reporting tool
“In the age of shrinking commissions and increasing airline charges, it is essential for agencies to make sure fees are being collected properly.�
Extraordinarily
LARGE number of service fees to automate
Wishful thinking
An automated solution that will perform the necessary Quality Control, reduce human error and increase efficiency.
In the works • A central repository for all service fees • Integration with iQCX • All accounts by one central source
thank you!
3rd Party corner… • Last time - CheckMate
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3rd Party corner… • Last time - CheckMate
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3rd Party corner… • Last time - CheckMate Wo ul d yo u b e w i l l i ng to p ay fo r thi s se rvi ce ? 15
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Business Needs – Events and Meetings
Cindy Heston
Manager, Strategic Sourcing Travel and Events - Wellpoint
The need • 800 • 400 • A Passive segment • No way to manage • Reporting and Real Time changes • Interface to agency data
The WHAT Discussions with Cornerstone provided solutions through agency API to ensure that up to date meeting travel data was being shared with the correct Planner at WellPoint
The HOW Events are noted by Cvent unique ID and these ID’s are passed to Cornerstone with Planner name and date of event.
Overarching dashboard City pair analysis Hotel rate analysis Top event cities and hotels Attendee status for hotels Customer footprint Travel and event overview and analysis
Redundancy in WellPoint work load reduced throughout the organization
Redundancy in Travel agency work load eliminated
Change management always takes time
Repetition “Skeptical� culture
Data Integrity
Change Manage ment
What' s next Trending analysis And education
Feedback and improvement in development
Further opportunities
thank you!
Rewards Program!