Q&A with Cornerstone Support with Kathy Frye, Miranda Hancock and Eli Richart
Let’s work together. Meet the Team! Support – Working with You Communities Questions and Answers
Meet the Team!
Front Line Support
Wade Sherfick Wade joined the Cornerstone team in June 2013, focusing on the iBank products. He completed his B.S. in Information Technology and is currently pursuing a Master’s in Information Technology Project Management.
Jim Davidson Jim enjoys working with the iBank products and is one of our newer Support team members, having joined in December 2013.
Meet the Team!
Front Line Support
Tamy Clephane Tamy has been with the Support team almost five years, focusing on mid-office products and most recently, iBank. She has an AAS in Computer Science, loves music, and “is the shortest person on the Support team.”
Dustin Narey “I have been with Support since March 2014, focusing on mid-office applications. I am proud to be part of the Cornerstone team.”
Meet the Team!
Hosted Systems Support
Karla Bishop Karla is in her eighth year with Cornerstone, with over 16 years in the travel industry. Based in NC, she focuses on hosted mid-office systems (iQCX and iQCX Ticketing).
Jennifer Dietzel Jennifer joined Cornerstone six years ago, focusing on iQCX. When not troubleshooting Support cases, she rides, trains and shows horses from her home base in Michigan.
Meet the Team!
Hosted Systems Support
You’ve been busy…
…so we’ve been busy.
We’re here to help you. When did it occur?
What did it do?
More is better Which User ID? Online
What filters were used? Example records?
help is available
What GDS/queue? Salesforce
Knowledgebase What should’ve occurred?
We’re building Communities. Cases
Ideas
User Groups
Solutions
Tutorials
We’re here for you!
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Meet the Team!
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Support – Working with You Cornerstone Technical Support Salesforce Communities Mon – Fri, 8:00am – 8:00pm Eastern (US) +1 (812) 330-4361 (option 3) support@ciswired.com http://www.ciswired.com
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Q&A with Cornerstone Support Thank you for joining us!