Introducing The Rearden Personal Assistant Cornerstone Customer Conference April 8, 2011 Tony D’Astolfo Senior Vice President, Travel Services
What do all of these people
have in common?
They all had
great personal assistants.
Introducing The Rearden Personal Assistant A comprehensive solution offering the ultimate convenience for end users, and cost controls for companies
Rearden Personal Assistant Value Proposition
Traditional Travel Management Only Addresses Half of T&E Spend
Unmanaged
Other
(Airport Parking, Limo, Dining, Event Tickets, etc.)
Air Hotel Car
Actively Managed
Employee Challenges Quantified Culpepper Research • 10-20% of knowledge workers’ time spent on service procurement • One hour/day = One month/year
Parking
Car Service
Air & Hotel
Dinner
Conference Call
Adding an event in the Calendar
Client Entertainment
Itinerary Change
Copying & pasting
Your Company Logo
No Calendar Integration
01:10
Total Booking Time
Employees Demand a New Approach “Businesses are struggling to keep pace with a new generation of young people entering the workforce, who have starkly different attitudes and desires.�
Email Desktop
RSS (Real Simple Syndication)
Mobile App SMS (Text Messaging)
Need to Stay Informed
Business travel is
COMPLICATED
End Users Are Getting Smarter and More Demanding
Employee Expectations Are High
Consumer Experience Shapes Their View of What's Possible
Travel managers and TMC’s are often in a
DIFFICULT POSITION
Business travel is
PERSONAL
You can’t control
EVERYTHING
Trying to Solve for Two Very Different Problems
Travels 200 days a year and doesn’t have an admin.
Manages a highly fragmented supplier network
•Has to go to multiple sites to book travel, schedule meetings, client dinners, etc
•Difficult to enforce corporate spend policies
•Hard to remember the corporate spend policies, different logins, and site navigation for each service •Doesn’t get real-time updates on itinerary changes •Needs all of this from her mobile, since she is never in the office
•Complex and inconsistent buying processes reduce employee productivity •Impossible to get a holistic view into all spend data to optimize suppliers and manage expenses
If your travelers aren’t
SATISFIED • Low adoption • Lots of leakage • Little spending power • Lots of redundancies
Policies Negotiated Rates Supplier Management Trip Coordination
The ideal system
Enter Rearden Commerce
For Companies
For Employees
A New Savings opportunity
An Online Personal Assistant
•Extensible platform for managing services spend •Communicate, enforce policies at point of purchase •Maximize use of preferred providers and discounts
•Knows their preferences, company policies •Helps them find, book, manage services •Constantly works on their behalf, wherever they are
Broaden the Focus of Travel Management Employee Business Services – an extension beyond Air, Hotel and Car Rental – is a significant category of spend that represents a huge opportunity for savings
From: Travel
Services
To: Employee
Business Services Airport Parking Car Service Dining
Air Hotel Car Rental
Air Hotel Car Rental
Other (Airport Parking, Limo, Dining, Event Tickets, etc.)
Event Tickets
Web & Audio Conferencing Actively Managed Unmanaged
Shipping
One Stop Shop that Employees Love. Adoption, Productivity and Savings Grow. • Consistent, consumer-like feel across all areas of spend • Automatically integrates with calendars and mobile devices • Real-time updates and status notifications • Prioritizes options using role-based identity for easy promotion of preferred vendor • Clear and consistent policy messaging leads to compliance • Single platform eliminates employee inefficiency in identifying and navigating divergent suppliers
The Ultimate Productivity Tool
00:15
Total Booking Time
Parking Air Hotel Car Service Conference Call Dinner Event Tickets Expense Report
Online Booking in 2011
Five Keys to Excellence
Fast Easy Comprehensive Personal Intuitive
Adopting a “traveler-centric” approach has a positive rippling effect – with a high level of employee satisfaction and willingness to use technology, adoption increases and cost savings are maximized.
Working together with your travelers and adopting a “traveler-centric” approach, will increase your chances of achieving: • High Adoption • Increased Savings • Increased Efficiencies • Happy Travelers
There’s no reason why everyone shouldn’t have their own Personal Assistant!! Thank You!