ResMarker Connect with Shelly Bowman and Beth Kyle
Agenda Introduction What is ResMarker Connect? Pilot Review Product Walkthrough Participatory Design Activities Questions and Answers
What is
?
Rules
Highly Customizabl e Rules Organized by Account, Contract, etc Easy Administratio n Via Web
Users
Rules tagged and categorized for Business Intelligence
Users allowed access to unlimited tasks and rules
Assigned to tasks for user Tasks distribution
Admin designates defaults
Up to three experience levels Access agents from anywhere
When do I use
?
1 Contracts 2 Policy 3 Revenue 4 Traveler Profile
1
2
3
4
Traveler Preference Reminders
Identify Commission Click to add text Opportunities
Missing Revenue Communicate Specific Policy
Avoid Contract Identify Approval Errors Needs Highlight Preferred Suppliers
…and more!
What actions can I take in What can I do? Virtual Sticky Notes Highlight GDS Text
Open External Documents
Open and Populate Desktop Email
Play Sound Alerts
Write Back to GDS with Macros
?
What is new in POINT OF SALE TOOL IN THE CLOUD
Workspac e Administr ator
?
Admin with secure access via browser • Licensing based on concurrent users • Easily distribute updates desktops • Send Message Sticky Note to desktops Agent • Toolkit to stores commonly used Desktop expressions •
Cornerstone Cloud
Pilot Review - Goals ResConnect Workspace Building rules, users and tasks within the new cloud interface
Desktop Client Install Installing the desktop client on a select group of agent’s workstations
Desktop Client Usage
Agents actively using the desktop client and the client communicating activity back to the Cornerstone platform
Pilot Review - Status
8 Clients • SR Travel, Geraci, HRG UK, BTD UK, Colpitts, House of Travel, Rennies Travel and Aladdin Travel
4 GDSs • Sabre, Amadeus, Apollo and Galileo
How does Work?
Actions in ResMarker Connect
Simple Rule – Text Matching Simple Rule – Text Matching
Simple Rule – Text Matching
Simple Rule – Text Matching
Simple Rule – Text Matching
Simple Rule – Text Matching
Simple Rule – Text Matching
Simple Rule – Text Matching
What is next for • Participatory design activities – Card Sorting – Fast Concept Generation – Affinity Diagramming
?
Participatory Design – Card Sorting
Participatory Design – Card Sorting 1. Organize the cards on the table before you however you interpret them. 2. Walk around the Room and See how others organized differently. 3. Let Beth or Shelly take a picture of your cards before you move them!
Participatory Design – Fast Concept Generation
Participatory Design – Fast Concept Generation During the timed 5 minutes write as many things about a day in the life of a travel agency and corporate travel manager on individual sticky notes. Any little thing, like family, clients, GDS, technology problems, and productivity can be written. Don’t worry just write!
Participatory Design – Affinity Diagramming
Participatory Design – Affinity Diagramming [thank you message]!
1. Find a few people around you. 2. Choose a table and silently begin to combine and organize your sticky notes. 3. Use additional sticky notes to create category labels. 4. Make sure to allow Shelly or Beth to take a picture of your diagram!
Additional Discussion Thank you!