Schedule Change Manager with Jay Stennett, David Summitt, Tracey Walsh, and Stacey Sutton
Discussion Points •
General SCM Solution
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Advanced SCM decisions
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Automated Customer Interaction
Departure time change
Arrival time change
Class of service change
Alternate routing
Cancelled flights
Carrier change
Flight number change
Connecting airport change
Many more‌
Over 40 configurable decision points
Accept changes Delay action Manually process Remove from process Request action (C2A)
Manage and configure your own outcomes
Based on client-facing user
tables’ priority, GDS action, presentation and document delivery look and feel, et. al.
Client-managed configuration
Standard SCM Sample data When worked
Rec Loc
GDS Action
Queue placed
Reason Code
4/20/2014 20:40 TEST11
Queue Place
UROFFICEID12
Air Segments all HX
4/20/2014 12:25 TEST12
Accept
Air difference minimal
4/20/2014 11:37 TEST13
Queue Remove
Travel within 24 hours
Accept
Air difference minimal
4/20/2014 7:54 TEST14
Sample C2A Data Clicked Original Processing Datetime RecLoc 3/24/2014 22:05 4/20/2014 20:36 C2ATST1 4/20/2014 12:05 4/20/2014 16:56 C2ATST2 3/7/2014 1:25 4/20/2014 12:35 C2ATST3 4/15/2014 4:32 4/20/2014 1:15 C2ATST4
Carrier QF BA CZ AB
Audit and reporting information
Action Failed Failed Failed Failed
Use reporting information to validate processing of records and determine possible configuration enhancements
Reason Queue Removed no SC More recent SC More recent SC Past date on queue
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Alternate routing and how it is determined.
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Multiple Group configurations to control different behavior.
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History vs. face of the PNR matching schedule changed segments.
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Utility and secondary capabilities
Advanced capabilities
Customer Interaction: Itinerary
Customer Interaction: Header capabilities
Customer Interaction: Itinerary
Customer Interaction: Footer
Customer Interaction: Click to Accept
Question and Answers Thank you for your time!