Blaine Police Department | 27
Support Services The records division is under the supervision of the Support Services Manager Wende Ferguson. The team consists of a lead technician and four records technicians. This division is the hub of the entire police department that keeps everything functioning and running smoothly. This was a challenging year for the records division to say the least; full of anxiety, change, and uncertainty. They worked with some creative scheduling in order to comply with COVID-19 guidelines and still complete the processing of reports, citations, and data requests just to name a few duties. The challenge was to provide continual support to sworn personnel and provide uninterrupted customer services to the community. The creativity implemented with customer service needs allowed for data requests to be completed with better use of technology. The support services manager is extremely proud of the dedication, flexibility, and teamwork that was needed to work through the uncertainty of 2020. Statistical data of reports processed is displayed below. The COVID-19 pandemic did have an effect both positively and negatively on certain calls for service. The overall number of incident and accident reports processed was lower than previous years, however, the mental health and suicide related calls increased slightly.
Incident Reports Processed 17,407
21,481 19,250 20,086 18,580
Accident Reports Processed 1,876 1,573
1,568
1,545 1,064
2016
2017
2018
2019
2020
2016
2017
2018
2019
2020
