BURLESON C.A.R.E.S. Citizens
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Mayor Vera Calvin National Night Out Plaza in Old Town
The construction of the Mayor Vera Calvin Plaza in Old Town is an exciting development for the city of Burleson. The Plaza will be a shared space used to host multiple community events and honors Burleson’s only female mayor, Vera Calvin. “I believe it is not an exaggeration to say that Vera is responsible for the professionalization of the city of Burleson government,” Mayor Ken Shetter said at the Plaza’s groundbreaking ceremony. “To put it simply, after Vera Calvin was elected, government ran more smoothly and more professionally and we have never looked back. We will forever be in Vera’s debt for how she shepherded and stewarded this city.”
This year, Burleson hosted its National Night Out on Tuesday, October 1. Police officers, along with Mayor Ken Shetter, City Manager Bryan Langley and city employees from various departments, participated in this city-wide event. Neighborhoods join in the National Night Out effort to raise awareness about organizing and fighting back against crime. The event is designed to heighten crime
and drug prevention awareness; generate support and participation in anti-crime programs; strengthen neighborhood spirit and police-community partnerships; and to let criminals know that neighborhoods are organized and fighting back. National Night Out helps bring back a true sense of community and provides a great opportunity to bring police and neighbors together under positive circumstances.
Parks Crew Hosts Special Guest
Calvin stated, “I never dreamed we would be what we are now. It is a great honor to be here. This plaza is great and it was such an honor to be the mayor of this great city.” Burleson’s Economic Development Specialist, Drew Pennywell says of the Plaza’s future purpose, “The city’s hope is that the completed plaza will be a more formal, and capable, venue for the many community events and festivals that are hosted in the area as well as be a gathering space for our community on an informal basis.” Construction is expected completed in May 2020.
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On September 20, the parks crew hosted a special guest, Blake. Blake is a 19-yearold young man with special needs, and he loves mowers. Blake came by to visit with the crews, see the equipment, and take a tour of the maintenance building. The parks crew lined up all types of equipment for him, and he had the opportunity to sit on each one and see how they operate and what all the buttons and
switches do. The crew had hats for him and a special shirt made for him with his name on it, and made him an honorary member of the mowing crew. A big thanks to Sgt. Brian O’Heren, Amy O’Heren, Ryan Nolting, Jeff Scott, David Rosenbam, Paul Upton, TJ Arthur, Kelly Nerios, Hugo Ramirez, Mark Rankin, Blake Lytle, Jay Blair and Manual Murillo.
CITY OF BURLESON | MARKETING & COMMUNICATIONS DEPARTMENT
Citizens
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Fall y''all !
Happy
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Citizens
Noe Moreno - Public Safety Recruit Garrett Morgan - PS Communications Specialist Amy Smith - Juvenile Case Manager/Deputy Court Clerk Jose Perez - Deputy City Marshal Champ Overstreet - Engineering Inspector Arleen Stubblefield - Customer Service Specialist
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events
FALL 2019
Join us in welcoming these new employees to the team.
Corey Tarner - Police Officer
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upcoming
WELCOME ABOARD! · · · · · · ·
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OCTOBER
OCTOBER 11 Friday Night Dance, 7 p.m. Senior Activity Center OCTOBER 12 Dogs and Donuts, 9 - 10:30 a.m. Bailey Lake Park OCTOBER 12 Battle for the Golden Spike, 6 p.m. Centennial High OCTOBER 12 Gospel Jam, 6:30 - 8 p.m. Senior Activity Center OCTOBER 19-20 Far Out Family Campout, 1 p.m. - 8 a.m. Bailey Lake Park
DEVELOPMENTS AROUND TOWN Development Services and GIS have worked together to make these awesome maps that show ongoing and completed developments in Burleson. Visit burlesontx.com/devmaps
Tickets on sale now
OCTOBER 26 Boo Bash, 6 - 8 p.m. BRiCk, East parking lot
FAMILY CAMPOUT
NOVEMBER NOVEMBER 2 Hazardous Waste Event, 9 - 11 a.m. Municipal Service Center NOVEMBER 8 BISD Ag Day, 8 a.m. - 3 p.m. Russell Farm Art Center NOVEMBER 8 Friday Night Dance, 7 p.m. Senior Activity Center NOVEMBER 9 Military Veterans Tribute, 2 - 3 p.m. Veterans Memorial Plaza
VETERANS TRIBUTE
NOVEMBER 14 Senior Fall Festival, 4 - 7 p.m. Senior Activity Center
Citizens
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Employee of the Quarter Mark Hert Senior Utility Crew Leader
GETTING TO KNOW MARK What motivates you in your job? My top motivation is my family. I strive to provide for them so we can enjoy doing the things that we like to do together. What is your best customer service tip? When a problem arises, try to make the problem affect the least amount of customers as possible and get it repaired as soon as possible. When
speaking with customers, be sympathetic and answer all their questions the best you can. Tell us your favorite customer service story. I really don’t have a favorite customer service story, because the best customer service I can provide is when I am able to repair a problem behind the scenes before any customers are affected.
CUSTOMER SERVICE TIP - Consistency is Key It’s one thing to deliver good service to a customer, but quite another to achieve this with regular consistency. However, it is exactly this kind of consistency that the modern customer demands. When we aim for consistency in our communications, values, messages, images, offerings and the customer experiences we create, we take another significant step toward developing long-lasting and meaningful customer relationships that will improve our customers’ experience. It makes sense that a customer’s confidence in your organization will increase if you deliver a consistent level of quality in your service – achieving this ensures that the customer feels valuable to your organization.
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Are one of your co-workers doing a great job and you think they should be recognized in the C.A.R.E.S. newsletter? Send us their story: dphillips@burlesontx.com or cstaton@burlesontx.com CITY OF BURLESON | MARKETING & COMMUNICATIONS DEPARTMENT