BURLESON C.A.R.E.S. Citizens
2020 Service Awards Presentation
·
Appreciate
·
Remarkable & Excellent
·
Service
A Message from the City Manager Burleson Employees:
43 Year Service Award Shawn Kivela, CSA
20 Service Award Roger Hall, Police Sergeant
20 Year Service Award Karen Dawkins, Public Safety Communications Specialist
As we head into 2021, I want to take a moment to share with you my tremendous thanks and appreciation for all of your hard work during 2020. This past year has been truly remarkable and unlike any other. The COVID-19 pandemic has challenged all of us both personally and professionally, and it has forced us to reconsider the way that we work, interact with the public, and provide customer service. Despite all of the obstacles, I am extremely proud of how each of you have risen to the challenge and continued to move our community forward. In particular, I have appreciated the innovative approach you have shown in providing services. We quickly responded to the challenges of the pandemic to alter our programming, make service adjustments, and help those in need. The innovative ideas you developed have truly made a difference in the lives of our residents during a difficult period. Throughout the pandemic, I have also been impressed with our ability to advance key projects despite all of the obstacles we encountered. In just the past year, we have completed a number of key initiatives including: • Completed the construction of the Mayor Vera Calvin Plaza in Old Town, • Activated the railroad quiet zone in Old Town,
15 Year Service Award Brad Schaefer, Police Officer
• Replaced the playground at Warren Park,
• Updated the City Comprehensive Plan which guides future development, • Created a public/private partnership to develop the Ellison Street corridor across from City Hall, and • Began the construction of Fire Station 16 on Hidden Creek Parkway. I have very much enjoyed serving as your City Manager this past year, and through it all, I have appreciated your dedication, sacrifice, and support. Without this, none of our success would have been possible. We have assembled a very strong team in Burleson, and with your continued support, I am confident that we will achieve even greater successes in the future. Thank you again for all of your service, and I wish all of you a safe and prosperous 2021! - Bryan Langley
CITY OF BURLESON | MARKETING & COMMUNICATIONS DEPARTMENT
Citizens
·
Appreciate
·
Remarkable & Excellent
·
Service
Employee of the 4th Quarter
Employee of the 3rd Quarter
Jesse Tate
RaShaunda Johnson
Environmental Health Specialist
Building Permit Specialist
GETTING TO KNOW RASHAUNDA
GETTING TO KNOW JESSE What motivates you in your job?
Finding solutions that make a difference in people’s lives. Eliminating mosquitoes and litter are good ways to do that.
What is your best customer service tip?
Always put yourself in your customer’s shoes. Something may seem routine and mundane to us, but could be a very
big deal to them.
Tell us your favorite customer service story.
Holding the Employee Cleanup Event last year was very rewarding. We got desk employees out of the office, cleaned up the city, and had free lunch donated!
2020 Service Awards
What motivates you in your job?
Honestly in the beginning of my career, I was motivated to learn a field I’d never worked in before because it allowed me to work close to home and for the retirement benefits. I’ve always enjoyed working with the public and have come to realize over the past 20+ years of being a permit tech just how much I love making a difference in the community. There are always improvements & changes being made within building codes, so whether it’s coming up with solutions or learning something new myself, I enjoy helping others. I’m usually the first point of contact in my department, which gives me the opportunity to help solve difficult situations or answer questions by educating others with the knowledge and safety as to why permits, inspections and codes are needed.
What is your best customer service tip?
I know it sounds very cliché, but I try my best to treat others how I’d want to be treated. I also try to learn something
about the person I interact with. I genuinely have met some of the most interesting people in my career with the city, who thankfully I call my friends.
Tell us your favorite customer service story.
I’m not one to really toot my own horn, I just do my job and always try to do my best. It’s just an added bonus when you can make someone’s day better. I will however say there are multiple tasks our department handles on a daily basis that are very time-sensitive or that make a difference (i.e. helping people with medical issues/disabilities, assisting the elderly or those with small children, or saving businesses money and time when there is an interruption in operations, etc.). An example of this would be when a resident or business needs their permit, inspection scheduled, or assistance between other city departments or other entities (Oncor, Atmos, etc.) to get issues resolved so they can have heat, water, or electricity.
2020 Service Awards Presentation cont.
20 Service Award Roger Hall, Police Sergeant
15 Service Award Jay Davis, Police Officer
15 Service Award Lance Barton, Senior Engineer
Citizens
·
Appreciate
·
Remarkable & Excellent
·
Service
FEBRUARY Feb. 6
BTX Giving Day, 10 a.m. - 4 p.m. Mayor Vera Calvin Plaza
Feb. 6
Valentine’s Family Fun at the Farm, 10 a.m. - 4 p.m. Russell Farm Art Center
Feb. 6
Family Valentine’s Skate Date, 5 - 8 p.m. Russell Farm Art Center
Feb. 13
Valentine’s Sweets for your Sweetie, 10 - 11:30 a.m. Russell Farm Art Center
WELCOME ABOARD! Join us in welcoming these employees to the team
• • • • • • • • • • • • • • • • • • • •
Matthew McGuire - Meter Service Technician I Tiffany Lynch - PS Communications Specialist Angelica Garcia - PS Communications Specialist Dallas Brister - Street Maintenance Worker I Becca Maxey - Building Permit Specialist Antonio Arreguin - Street Maintenance Worker I Shelby Jackson - Food Service Attendant Mia Sanchez - Customer Service Attendant Rebecca Clarida - Customer Service Attendant Aaron Bennett - Customer Service Attendant Rick DeOrdio - Director of Human Resources Briaunna Barnes - Food Service Attendant Lisa Wilson - Building Permit Specialist Carolina Romero - Customer Service Attendant Matthew Hall - Customer Service Attendant Landrie Rose - Customer Service Attendant Samantha DeBolt - Customer Service Attendant Steve Zieverink - Public Safety Support Technician James Appleton - Senior Support Technician Madison Marston - Police Officer
• • • • • • • • • • • • • • • • • • •
Julie Sawyer - RN/Contact Tracer Daisy Amerson - Admin Aide/Hotline Operator Jordan Gehring - PS Recruit Mark Hilliard - Police Officer Corey Freelon - PS Recruit Dylan Warren - PS Recruit Estrella Cruz Vasquez - Contact Tracer Chase O’Heren - PS Communications Specialist Aidyn Baughman - Lifeguard Brooklyn DeMott - Lifeguard Ace Garcia - Lifeguard Noah Martin - Lifeguard Daniel Moore - Police Recruit Beverly Childress - Customer Service Attendant Claire McVicker - Customer Service Attendant Jerald Ducay - Senior Planner Paul Bradley - Public Safety Communications Manager Ryan Steinly - Meter Service Technician I Damaris Valladares - Customer Service Attendant
SHARE THE LOVE
Are one of your co-workers doing a great job and you think they should be recognized in the C.A.R.E.S. newsletter? Send us their story: dphillips@burlesontx.com or cstaton@burlesontx.com CITY OF BURLESON | MARKETING & COMMUNICATIONS DEPARTMENT