84 - Summer 2021

Information You Can Use

SUMMER 2021

2021 Jo Atwater Award Recipient City Employees Team Up To Clean Up Applications Now Open For Concord 101 See Page 15 For Details On Our Online-Only Leisure Times

In this Issue:

City Council

From the Mayor . . . . . . . . . . . . . . . . . . . . . . . . 3 Manager’s Notes . . . . . . . . . . . . . . . . . . . . . . . 3 Larry Barbee Receives Jo Atwater Award . . . . 4 City’s Fleet Services Wins Prestigious Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Map of Concord Parks And Greenways . . . . . . 8 City Employees 2021 Litter Sweep . . . . . . . . 10 Protect Our Waterways . . . . . . . . . . . . . . . . . . 12

Andy Langford District 1

Brian King District 2

Ella Mae Small District 3

JC McKenzie District 4

High 5 / High Performers . . . . . . . . . . . . . . . 13 Katherine Ramirez Campbell Named Community Outreach Coordinator . . . . . . . . 14 Leisure Times Online . . . . . . . . . . . . . . . . . . . 15 Important Phone Numbers . . . . . . . . . . . . . . 16

Get Connected:

Jennifer H. Parsley District 6

Terry L. Crawford District 5

Get connected with Concord through Facebook and Twitter! Simply scan the QR code with your smartphone or go to facebook.com/concordnc and twitter.com/concordncgov.

John A. Sweat, Jr. District 7 Mayor Pro Tem

Council Districts Adopted 12/13/2018 3 «

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concordnc.gov Visit our City’s website where you’ll find a wealth of information. Pay bills online, access government and City departments, and discover what’s going on in Concord.

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Council Districts District 1 District 3 District 4

The Concord City Circular is produced quarterly by the City Manager’s Office to provide Concord citizens with information about current activities of the City of Concord. It contains items that will help make it easier for you to do business with the City. Your comments and questions are welcomed. Please send them to:

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District 2

District 5 District 6 District 7

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Miles

Visit concordnc.gov/Government/Mayor-Council to see our district map.

Concord City Circular P.O. Box 308, Concord, NC 28026 or call 704-920-5210 or e-mail franzese@concordnc.gov. cover photo: The next time you’re headed downtown, be sure to check out the new Avett Brothers tribute mural at 25 Union St. N. Titled “Bloom” by local Concord artist Caswell Turner, owner of Cicada Studios, the mural is 352 inches tall by 500 inches wide and was installed using a vinyl adhesion process. The lyrics from The Avett Brothers songs are subtly incorporated into the mural, so be sure to look for the words to your favorite song when you visit! designed by

Granite Sky Civic

2 • CONCORD CITY CIRCULAR • SUMMER 2021 • concordnc.gov conc

601 £ ¤

Visit concordnc.gov to subscribe to the CityLink email newsletter, and receive semi-monthly updates and information about Concord direct to your inbox.

From the Mayor

Manager’s Notes

William “Bill” Dusch

Lloyd Wm. Payne, Jr. Concord City Manager

Moving Forward With Our Parks & Recreation

What is a CouncilManager Government?

Concord is one of the best places in the country to live, work, and play. There are many things that make us great, so today I will share with you the latest on our Parks & Recreation efforts. For the last five years, the city has been working hard on planning our future, which has included the 2017 Comprehensive Park Master Plan, the 2019 Open Space Connectivity Analysis, along with four individual park master plans in 2020.

Hello Concord. Summer is here and I, for one, am glad.

I love spending time with my family and enjoying the nice weather. The city’s annual budget process has been completed and adopted by City Council. As one of my duties as City Manager, I must present a balanced budget to City Council no later than June 1st of each year for them to consider and approve no later than July 1st of each year. The city’s year runs from July 1st and ends June 30th (commonly referred to as our fiscal year). Typically, the City Council holds the required public hearing at its June regularly scheduled meeting and subsequently adopts the budget. Much discussion occurs between myself, staff, and city elected officials on the budget and funding priorities. If you want more information about the city’s budget or the items contained within it, go to the city’s website for more information.

With a large footprint of nearly 65 square miles, we have a major challenge of providing walking, running, and biking connectivity to our parks, neighborhoods, and community centers throughout the city. By 2030, our goal is to add 16 miles of greenways to the nearly 14 miles we have today. These greenway corridors include the McEachern Greenway along Three-Mile Branch, Irish Buffalo Creek Greenway, Hector Henry Greenway

along the Rocky River, a greenway along Coddle Creek near Dorton Park, and a greenway in the Northwest/ Cox Mill region along both Rocky River and Clarke Creek (Cox Mill Loop). In addition, we are working with the Carolina Thread Trail to connect our paths with other communities in our region.

There are a number of major recreation efforts being undertaken in all areas of Concord.

• Northwest Community Park This new park is being developed on 29 acres of land in the rapidly growing residential area on Cox Mill Road just north of Cox Mill Elementary. With your support and input, this park will provide a variety of indoor and outdoor amenities.

• W. W. Flowe Park In the Southern region, we are planning an expansion at W. W. Flowe Park. These efforts are beginning with a new master plan of the existing site and recently acquired 73.5 acres of vacant land across the street.

• Caldwell Park Improvements in this existing park will provide several new features including a splash pad and covered basketball courts.

• Dorton Park We will expand parking and a restroom will be added to the west side of the park.

Continued on page 15

You might wonder, what other duties does a city manager perform? As you may know, the City of Concord operates under the “council-manager” form of government which is the predominate form of government in North Carolina.

In Concord, the Mayor is elected by all citizens of the city and can live anywhere he (or she) wants within the city limits. We have seven City Councilmembers and as such, the city is apportioned into seven districts. Each Councilmember must live in the district they represent but all citizens vote for each of the Councilmembers. This varies from city to city and is dependent on how their organizing/official city charter is worded. Some cities are set up by districts whereby one could only vote for those councilmembers running in their district.

Under the council-manager form of government, the Concord City Council have two employees – me and the City Attorney. I have the ultimate responsibility of leading the 1,100+ employees of Team Concord. This is accomplished under the direction of three assistant city managers who oversee 21 city departments/divisions. It certainly takes all of us working together to provide the daily services that you expect and deserve. We are not perfect and we make mistakes, but we are committed to excellent customer service and enhancing your quality of life.

Continued on page 15 concordnc.gov • SUMMER 2021 • CONCORD CITY CIRCULAR • 3

At the May 13 City Council Meeting, long-time Electric Systems Department employee, Larry Barbee, was honored as the 2021 recipient of the prestigious Jo Atwater Continuous Core Values Award. The Jo Atwater Award is the highest honor bestowed upon a city employee. Larry received the honor for his exemplary 34-year service to his coworkers and the residents of Concord.

The Jo Atwater Award was created in 2003 to recognize one coworker annually who embodies the city’s organizational core values and commitment to serving others in the community. Jo Atwater was Concord’s Human Resources Director and worked for the city from 1994 until her passing in 2004. She was the first recipient of the award that was named in her honor.

City Manager Lloyd Payne presented the award to Larry during a ceremony that included members of his family, colleagues, and past recipients of the Jo Atwater Award.

“Larry is a valuable member of Team Concord and the perfect example of respect, teamwork, and high ethical standards,” said Payne. “True to the spirit and legacy of

4 • CONCORD CITY CIRCULAR • SUMMER 2021 • concordnc.gov

Jo Atwater, Larry has touched countless lives by selflessly giving of his talents and resources whenever possible. He is well respected across the state, beloved by many throughout our community, and unmatched in his commitment to serving others and his dedication to our city.”

Larry was nominated by his coworkers for continuously demonstrating the city’s core values through exceptional service to the community, genuine concern for the individual, and dedication to the city he grew up in.

“Having worked beside Larry for 21 years, I have seen him give his heart and soul to this community,” said Alex Burris, Electric Systems Department Director. “Larry is the epitome of a true public servant; he will always go the

Jo Atwater Continuous Core Values Award

extra mile to help anyone in need, whether it is an electric customer, coworker, or community member.”

Anyone who knows Larry, knows phrases like “I can’t” or “I’m too busy” are not part of his vocabulary. He is often neighbors’ first call for help, and he continuously puts the needs of his coworkers above his own. Larry regularly volunteers to take the on-call duties from coworkers so they can spend holidays with family. He provides training and mentoring to new coworkers, and has taught both basic and advanced underground lineman schools across the state for Electricities of North Carolina.

In times of crisis, Larry has also heeded the call to help in numerous storm restoration services. He has been to Lumberton, Eden, Kinston, Tarboro and Albemarle, as well as West Virginia, Georgia, and Florida, to help communities recover following devastating storms. When the opportunity arises to help a community rebuild, Larry is always one of the first to volunteer. He does so because he remembers the support from strangers that his family, and all of Concord, received following Hurricane Hugo.

Larry continually strives to pay forward the kindness and compassion he received all those years ago.

Outside of work, Larry is heavily involved in his church and community. He has served as the neighborhood liaison to Sapphire Hills for nearly 10 years through the city’s Partnership for Stronger Neighborhoods program. He serves as a Deacon at Cross of Christ Lutheran Church where he assists the choir with constructing props and setup for plays and musicals, helps with events, and does lawncare for the church. He also works with Boys Scouts of America to help raise funds for various events. Larry has two daughters, and three granddaughters who live with him and his wife, Sharon.

“You can call Larry many things – Deacon, Underground Supervisor, coworker, Dad, Grandad – but I am most fortunate that I can call him a true friend,” said Burris.

“He is a one of kind person who has taught me a lot in the years that we have worked together, and for that I am grateful.”

Serving his community, helping others, and creating lifelong friendships in the process is one of Larry’s great joys and why he has no plans to retire any time soon – and for that, everyone at Team Concord is grateful.

Congratulations, Larry, on a well-deserved honor! •

concordnc.gov • SUMMER 2021 • CONCORD CITY CIRCULAR • 5

City’s Fleet Services Among Elite Class of Automotive Repair Shops

The Fleet Services Department expertly services and maintains more than 1,000 city-owned vehicles and equipment, and is the only National Institute for Automotive Service Excellence (ASE) Blue Seal recognized repair shop in the City of Concord. ASE is the industry-leading certification program for automotive professionals. In order to be considered for an ASE Blue Seal, at least 75% of technicians performing diagnosis and repairs must be ASE-certified, and at least one technician must be ASE-certified in each area of service offered in the shop.

The city’s Fleet Services Department not only consistently meets the requirements for ASE Blue Seal recognition, but also boasts ten master certified technicians among its staff. Two supervisors hold three master certifications each – Service Manager Donn Stewart and Shift Supervisor Josh Benfield are both Master Auto, Truck, and Truck Equipment Technicians. In addition, Bryce Golden, Ryan Robinson, and Daniel Ledbetter are all Master Auto Technicians, and David Booth is a Master Truck Technician. These professionals passed rigorous industry-developed exams and meet relevant work experience requirements needed to achieve master technician status.

Participating in the ASE Blue Seal program ensures the city’s Fleet Services technicians stay current with the latest technology and processes to continuously deliver a high level of customer service. Encouraging individuals to continue their education through college courses and/or pursuit of master certification further supports a culture of excellence, is a way for the team to celebrate each other’s achievements, and support individuals’ professional growth.

Achieving ASE Blue Seal recognition is a testament to the hard work, dedication, and commitment to excellence exemplified by the entire Fleet Services team. They are truly among the “best of the best” and the city is proud of their many accomplishments. •

6 • CONCORD CITY CIRCULAR • SUMMER 2021 • concordnc.gov

From left to right: Bryce Golden, Master Auto Tech; Ryan Robinson, Master Auto Tech; Daniel Ledbetter, Master Auto Tech; Donn Stewart (Service Manager), Master Auto, Truck, and Truck Equipment Tech; Josh Benfield (Shift Supervisor), Master Auto, Truck, and Truck Equipment Tech; David Booth, Master Truck Tech

concordnc.gov • SUMMER 2021 • CONCORD CITY CIRCULAR • 7

Get Outside!

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8 • CONCORD CITY CIRCULAR • SUMMER 2021 • concordnc.gov

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concordnc.gov • SUMMER 2021 • CONCORD CITY CIRCULAR • 9

City of Concord Employees Team Up to Clean Up

Over 400 bags of trash were removed from city streets during the Spring 2021 Litter Sweep

T

he streets throughout the City of Concord are a lot cleaner thanks to the collective efforts of nearly 400 city employees who canvassed over 80 miles of roads and collected 438 bags of trash and 52 bags of recyclables during the city’s annual Spring Litter Sweep.

The city’s litter sweep was held April 19-23 in conjunction with the North Carolina Department of Transportation’s (NCDOT) statewide campaign.

10 • CONCORD CITY CIRCULAR • SUMMER 2021 • concordnc.gov

“We encouraged all of the city departments to increase their level of participation in this year’s litter sweep campaign and they responded in a tremendous way,” said LeDerick Blackburn, Assistant City Manager.

“Now that the statewide campaign has concluded, we must continue to shine the light on this very important issue. The goal moving forward will be to stay engaged throughout the year and increase the level of community participation so that an ongoing commitment to litter abatement can be established.”

Blackburn is currently overseeing a new litter initiative within the city. As part of the initiative, he and his team reviewed the city’s existing regulations and related programs to see if there were opportunities to strengthen the litter ordinance, increase litter abatement activities, and enhance education and public outreach efforts. Findings from this comprehensive review were used to develop a multi-faceted approach to addressing the litter problem. This effort originated from the January 2021 City Council Planning Session, during which council members spoke to the need for greater public involvement and awareness of the growing litter problem on area streets, especially since the start of the pandemic.

As part of the new litter initiative, City Council unanimously approved an update to the city’s litter ordinance at the May 13 council meeting.

Specifically, the city’s litter ordinance was updated to raise the civil penalty for littering

from $10 to $150 dollars, with a right to appeal.

The city also announced they would increase the frequency of city-sponsored litter sweeps from twice annually, to three times per year.

During the Spring Litter Sweep, the city also hosted a competition through the Partnership for Stronger Neighborhoods program.

Neighborhoods were invited to organize a litter sweep and compete for the most bags of trash collected. The Logan Community Association won the first-place prize, and the Brandon Ridge Homeowners Association received second place honors.

As the city continues its efforts, the public is encouraged to join the city in helping to keep Concord beautiful. Residents can get involved in local cleanup efforts by: • Organizing a volunteer litter sweep.

• Joining the city’s Adopt a Street, Adopt a Stream, or Clean a Creek programs.

• Downloading the NCDOT Swat a Litter Bug app • Downloading the CARTology app and learning more about how to Recycle Right Community groups interested in organizing a neighborhood litter sweep should call Katherine Ramirez, Community Outreach Coordinator for the City of Concord, at 704-920-5298. •

To Help Keep Concord Beautiful, visit: concordnc.gov/ AAS concordnc.gov/ streams concordnc.gov/ environmental education ncdot.gov/litter

concordnc.gov • SUMMER 2021 • CONCORD CITY CIRCULAR • 11

Protect Our Waterways!

Examples of Stormwater Pollutants: Stormwater flows across parking lots,streets, lawns and construction sites, picking up pollutants people leave behind.

Rainwater is not treated as it is carried by the storm drainage system into local lakes, creeks, streams and rivers.

It is illegal

to dump anything other than stormwater down a storm drain, and consequences include civil penalties of up to$1000 per day with perpetrators responsible for cleanup costs.

• Litter • Leaves & grass clippings • Fertilizers & pesticides • Sediment • Pet waste • Household chemicals • Vehicle oil & fluids

Report illegal dumping

704.920.5555

Learn more at concordnc.gov/stormwater 12 • CONCORD CITY CIRCULAR • SUMMER 2021 • concordnc.gov

Concord 101 To Return This Fall The City of Concord is now accepting applications for the 2021 Concord 101 program, an annual course designed for citizens to learn about their local government.

Residents of Concord age 18 and older are invited to submit an application. The fourteenweek session is free, and class size is limited.

The course was designed to give citizens the opportunity to interact closely with City staff members, who will conduct weekly classes.

Classes will be available in the evenings, and if there is enough demand and interest, an afternoon offering may be available.

Citizens will get a first-hand look at what it takes to run City services such as transportation, water, police, fire, parks and recreation, and much more. In addition, several community partners will be on board to give a behind-the-scenes look at what makes Concord such a great place to live.

In addition to learning about Concord, the City hopes participants will provide input and take a more active role in their neighborhoods and community. For example, Council Members Jennifer Parsley and John Sweat are Concord 101 alumni.

Concord 101, like all City-sponsored meetings, events, and programs, is subject to change due to pandemic restrictions or other challenges.

More information, the application, and the class schedule will be available on the City’s website, concordnc.gov/concord101.

Residents may also call the City Manager’s Office with questions at 704-920-5215. •

Concern for the Individual • Customer Focus Fair and Equitable Service • Professional Service Effective Communication • Taking Ownership Timeliness • Teamwork • Great Service Recovery

High Five recognizes coworkers who make a difference.

Each day City of Concord coworkers are focused on providing the services needed to keep our community moving forward. We believe that coworkers who are delivering excellent service deserve timely and effective recognition by their team members, managers, and the community. We invite you to help us recognize one or more of our coworkers who have provided excellent service.

These nine principles help us deliver a high level of quality services.

There are three ways to submit your recognitions: 1 Call 704-920-6400 to submit your acknowledgment by phone.

2 Complete the online form at concordnc.gov/high5 3 Complete a paper form found one of the following public facilities: City Hall; Academy Recreation Center; Brown Operations Center; Concord Regional Airport; Fire Stations 3, 7, 8, and 9; Housing Department Office; Police Headquarters; Rider Transit Center.

January - March 2021 High Performers Please extend a TEAMCONCORD congratulations to the following coworkers who were recognized for going above and beyond in providing excellent customer service or for events that best embody one or more of the 9 Principles of Excellent Customer Service!

High Performers were selected from among the high five nominations received from January - March 2021. The City of Concord is recognized for dedicated employees committed to providing excellent service.

Building & Grounds............................................................ Jason Conrad Customer Care..................................................................Karin Mazzaro Fire ......................... Brad Hunt, Nick Brazee, Chris Whiting, Josh Knisley Human Resources............................... Kimberly Wynn, Latoya Peterson Parks & Recreation...................................Melissa Archer, Katie Helms,

Tim Davis, Jenny Varney, Dawn Simpson, Greg Haverlock, Taylor Morris, Dave Buskey, Kristen Hogue, Jason Pauling Police............................................. Dallas Hurley, Kevin Berg, Trey Brown Stormwater...........................................................................Jason Auman Water...........................................Andy Herring, Blair Barrier, Preston Furr We believe that co-workers who provide excellent service deserve timely and effective recognition by their team members, managers, and the community. You are the City’s most valuable asset and each of us plays a critical role in contributing to the attainment of the City’s goals and mission. Click here to visit the High 5 Program page on the Intranet to read the recognitions received over the past year. Thank you! • concordnc.gov • SUMMER 2021 • CONCORD CITY CIRCULAR • 13

MEET CONCORD’S NEW COMMUNITY OUTREACH COORDINATOR:

KATHERINE RAMIREZ CAMPBELL K

atherine Ramirez Campbell is a City of Concord resident with a background in both community outreach and government. Prior to joining the city, she spent three years working in the non-profit sector serving all 100 counties of North Carolina. She worked on engaging communities, civic organizations, and colleges to provide them with education and resources about organ, eye, and tissue donation. Katherine is a graduate of George Mason University, located in Fairfax, Virginia – the county she grew up in and where her family still lives. As Concord’s Community Outreach Coordinator, some of her main responsibilities include managing all aspects of the Partnerships for Stronger Neighborhoods program, leading civic education programs, organizing our annual National Night Out and other community events.

What brought you to the City of Concord?

I moved to North Carolina in 2017 after my husband, Ian Campbell, was stationed at Fort Bragg and joined the 82nd Airborne Division. During our time there, we both grew to love the Tar Heel State and decided that when Ian separated from the Army in June 2020 we would make North Carolina our permanent home. We drove through the Concord area once before deciding to move here. We loved the small businesses, neighborhoods, and sense of community we experienced when we visited. Now, we own a home here.

What is your goal as the new Community Outreach Coordinator?

I want our outreach programs to reflect the culture of excellence that I see my coworkers at the City of Concord strive for on a daily basis. My desire is that our residents and visitors walk away from encounters with our office knowing that when they reach out we do not take it for granted, we are going to do what we say we are going to do, and that it is a pleasure to listen to and support them in any way that we can. Ultimately, I want to increase awareness of the resources that the city has to offer and foster a sense of belonging among community members.

What would surprise someone to learn about you?

I only have one kidney! I donated my kidney to my dad in May 2017. We were blessed to be a match and have a successful recovery. My dad and I are living happy and healthy lives after his transplant.

What are you currently reading?

Right now, I’m part of a bible study where we are reading “The Good Book” by Deron Spoo. I’ve also just finished reading one of my new fiction favorites, “A Man Called Ove” by Fredrik Backman.

How can citizen’s contact you if they want to learn more?

I am always happy to hear from community members and my coworkers!

You can email me at ramirezk@concordnc.gov or give me a call at 704-920-5298. • 14 • CONCORD CITY CIRCULAR • SUMMER 2021 • concordnc.gov

Manager’s Notes

From the Mayor

Continued from page 3

Continued from page 3

My role as City Manager is statutorily defined in North Carolina General Statute 160A-148. There are eight “powers and duties”: (1) shall appoint and suspend or remove all city officers and employees not elected by the people, and whose appointment or removal is not otherwise provided for by law, except the city attorney, in accordance with such general personnel rules, regulations, policies, or ordinances as the council may adopt; (2) shall direct and supervise the administration of all departments, offices, and agencies of the city, subject to the general direction and control of the council, except as otherwise provided by law; (3) shall attend all meetings of the council and recommend any measures that he (or she) deems expedient; (4) shall see that all laws of the State, the city charter, and the ordinances, resolutions, and regulations of the council are faithfully executed within the city; (5) shall prepare and submit the annual budget and capital program to the council; (6) shall annually submit to the council and make available to the public a complete report on the finances and administrative activities of the city as of the end of the fiscal year; (7) shall make any other reports that the council may require concerning the operations of city departments, offices, and agencies subject to his (or her) direction and control; (8) shall perform any other duties that may be required or authorized by the council.

• Wilson Street Our adopted master plans will look for development of new parks at Wilson Street and David Phillips Activity Center. Wilson Street will offer a whimsical, imaginative play setting with a maze feature.

Leisure Times Moves Online Concord Parks and Recreation continues to work closely with state health officials to ensure program schedules follow recommended guidelines for maintaining the health and safety of our citizens. To minimize confusion, we are limiting the Summer 2021 Leisure Times to a digital edition only. •

• Academy-Gibson area and Hartsell Park Complex

Parks & Recreation is in the beginning stages of master planning for both the Academy-Gibson area and the Hartsell Park Complex.

• Brown Mill Mountain Bike Trail This is a new and unique feature being the city’s first mountain bike trail. It was built by Tarheel Trailblazers and will open this summer. Once completed, Brown Mill Mountain Bike Trail will be approximately 4 miles long, with trailhead parking at 2nd Street SW. In addition to all the above projects and plans, the Open Space Connectivity Analysis puts a lot of focus on multi-use bicycle and pedestrian connectivity along roadways and other utility corridors. To achieve this, the city will focus efforts on providing connectivity to area schools, churches, grocery stores, restaurants, parks, greenways and trails. The approved plans, goals and strategies give us the road map to accelerate our growth and provide every citizen parks and greenways that will truly enhance their quality of life. For more information on all of our parks, please go to concordnc.gov/departments/parks-recreation/parks.

Like you, I plan to enjoy all these additions and changes that are helping to keep Concord moving forward. •

Staycay and Play This Summer!

SUMMER

LEISURE TIMES

2021

As I have stated in the past, I love serving as your City Manager. Each day is a new opportunity to make a positive impact on our City, and I relish this privilege. Public service is a calling and one in which I am honored to have spent my entire career. Concord is home for me and my family. I urge you to join me each day by thinking about how we can make our city shine even brighter. As always, reach out to me or anyone else on Team Concord if we can assist you in anyway. •

• David Phillips Activity Center We will provide environmental education and community gardens in a nature-based setting.

concordnc.gov/leisuretimes concordnc.gov • SUMMER 2021 • CONCORD CITY CIRCULAR • 15

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City of Concord Important Phone Numbers Fire, Police, Medical Emergencies .................................... 911

P.O. Box 308 Concord, NC 28026

Customer Care Center .....................................704-920-5555

Concord Mobile Care You can report pot holes, street light malfunctions, and many other non-emergency issues to the City using your smartphone.

Visit concordnc.gov to learn about and download the Concord Mobile Care app for your android or iOS device, or access the web-version on any other device, including PC and laptop computers.

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Call the Customer Care Center for service requests and inquiries about any of the following: • Electric Outages/Services • Water/Sewer Emergencies • Dead Animal Pick-up • Drinking Water Inquiries • Garbage/Bulk Pick-up/Recycling • Utility Bills • Street/Traffic Light Issues • Right-of-Way Issues • Storm Water/Storm Drain/Flooding Problems • Yard Waste/Leaf Collection • Building Material Disposal • Bulk Metal Collection • Old Tire Collection • Vacant Lot Cleaning/Mowing You can also fax our Customer Care team at ...........704-920-6953 The primary phone numbers for the various City departments are: Main Switchboard ......................................................704-920-5200 Buildings & Grounds ..................................................704-920-5380 City Clerk .....................................................................704-920-5205 City Manager .............................................................. 704-920-5215 Communications ........................................................704-920-5580 Concord Regional Airport ...........................................704-920-5900 Electric Systems .........................................................704-920-5320 Engineering .................................................................704-920-5425 Finance .......................................................................704-920-5220 Fire Department Administration ............................... 704-920-5516 Fleet Services..............................................................704-920-5430 Housing........................................................................ 704-920-6100 Human Resources ...................................................... 704-920-5100 Meter Reading ............................................................ 704-920-5219 Parks & Recreation ....................................................704-920-5600 Planning & Neighborhood Development .................. 704-920-5152 Police (non-emergency) .............................................704-920-5000 Public Affairs .............................................................. 704-920-5210 Purchasing ..................................................................704-920-5440 Rider Transit ............................................................... 704-920-7433 Risk Management....................................................... 704-920-5111 Rocky River Golf Club .................................................704-455-1200 Solid Waste .................................................................704-920-5361 Tax Collector ............................................................... 704-920-5216 TTY/North Carolina Relay .............................................................711 Transportation ............................................................704-920-5338 Water Resources ........................................................704-920-5342 Zoning/Permits .......................................................... 704-920-5152

concordnc.gov 16 • CONCORD CITY CIRCULAR • SUMMER 2021 • concordnc.gov