Concord 101 To Return This Fall The City of Concord is now accepting applications for the 2021 Concord 101 program, an annual course designed for citizens to learn about their local government. Residents of Concord age 18 and older are invited to submit an application. The fourteenweek session is free, and class size is limited. The course was designed to give citizens the opportunity to interact closely with City staff members, who will conduct weekly classes. Classes will be available in the evenings, and if there is enough demand and interest, an afternoon offering may be available. Citizens will get a first-hand look at what it takes to run City services such as transportation, water, police, fire, parks and recreation, and much more. In addition, several community partners will be on board to give a behind-the-scenes look at what makes Concord such a great place to live. In addition to learning about Concord, the City hopes participants will provide input and take a more active role in their neighborhoods and community. For example, Council Members Jennifer Parsley and John Sweat are Concord 101 alumni. Concord 101, like all City-sponsored meetings, events, and programs, is subject to change due to pandemic restrictions or other challenges. More information, the application, and the class schedule will be available on the City’s website, concordnc.gov/concord101. Residents may also call the City Manager’s Office with questions at 704-920-5215. •
Concern for the Individual • Customer Focus Fair and Equitable Service • Professional Service Effective Communication • Taking Ownership Timeliness • Teamwork • Great Service Recovery
High Five recognizes coworkers who make a difference. Each day City of Concord coworkers are focused on providing the services needed to keep our community moving forward. We believe that coworkers who are delivering excellent service deserve timely and effective recognition by their team members, managers, and the community. We invite you to help us recognize one or more of our coworkers who have provided excellent service.
These nine principles help us deliver a high level of quality services. There are three ways to submit your recognitions: 1 Call 704-920-6400 to submit your acknowledgment by phone. 2 Complete the online form at concordnc.gov/high5 3 Complete a paper form found one of the following public facilities: City Hall; Academy Recreation Center; Brown Operations Center; Concord Regional Airport; Fire Stations 3, 7, 8, and 9; Housing Department Office; Police Headquarters; Rider Transit Center.
January - March 2021 High Performers Please extend a TEAMCONCORD congratulations to the following coworkers who were recognized for going above and beyond in providing excellent customer service or for events that best embody one or more of the 9 Principles of Excellent Customer Service! High Performers were selected from among the high five nominations received from January - March 2021. The City of Concord is recognized for dedicated employees committed to providing excellent service.
Building & Grounds............................................................ Jason Conrad Customer Care..................................................................Karin Mazzaro Fire ......................... Brad Hunt, Nick Brazee, Chris Whiting, Josh Knisley Human Resources............................... Kimberly Wynn, Latoya Peterson Parks & Recreation...................................Melissa Archer, Katie Helms,
Tim Davis, Jenny Varney, Dawn Simpson, Greg Haverlock, Taylor Morris, Dave Buskey, Kristen Hogue, Jason Pauling Police............................................. Dallas Hurley, Kevin Berg, Trey Brown Stormwater...........................................................................Jason Auman Water...........................................Andy Herring, Blair Barrier, Preston Furr We believe that co-workers who provide excellent service deserve timely and effective recognition by their team members, managers, and the community. You are the City’s most valuable asset and each of us plays a critical role in contributing to the attainment of the City’s goals and mission. Click here to visit the High 5 Program page on the Intranet to read the recognitions received over the past year. Thank you! • concordnc.gov • SUMMER 2021 • CONCORD CITY CIRCULAR • 13
