City’s Fleet Services Among Elite Class of Automotive Repair Shops
The Fleet Services Department expertly services and maintains more than 1,000 city-owned vehicles and equipment, and is the only National Institute for Automotive Service Excellence (ASE) Blue Seal recognized repair shop in the City of Concord. ASE is the industry-leading certification program for automotive professionals. In order to be considered for an ASE Blue Seal, at least 75% of technicians performing diagnosis and repairs must be ASE-certified, and at least one technician must be ASE-certified in each area of service offered in the shop. The city’s Fleet Services Department not only consistently meets the requirements for ASE Blue Seal recognition, but also boasts ten master certified technicians among its staff. Two supervisors hold three master certifications each – Service Manager Donn Stewart and Shift Supervisor Josh Benfield are both Master Auto, Truck, and Truck Equipment Technicians. In addition, Bryce Golden, Ryan Robinson, and Daniel Ledbetter are all Master Auto Technicians, and David Booth is a Master Truck Technician. These professionals passed rigorous industry-developed exams and meet relevant work experience requirements needed to achieve master technician status. Participating in the ASE Blue Seal program ensures the city’s Fleet Services technicians stay current with the latest technology and processes to continuously deliver a high level of customer service. Encouraging individuals to continue their education through college courses and/or pursuit of master certification further supports a culture of excellence, is a way for the team to celebrate each other’s achievements, and support individuals’ professional growth. Achieving ASE Blue Seal recognition is a testament to the hard work, dedication, and commitment to excellence exemplified by the entire Fleet Services team. They are truly among the “best of the best” and the city is proud of their many accomplishments. •
6 • CONCORD CITY CIRCULAR • SUMMER 2021 • concordnc.gov
