BUSINESS CASE NC4 STREET SMART

IT Governance Business Case

Police Department NC4 Street Smart

PROJECT: NC4STREETSMART

• Provide real-time collaboration platform, which will complement existing analytical processes

• Ability to conduct tactical crime analysis and information sharing at the patrol level

• Utilize existing data to support policing actions

Desired Business Value:

• Reduction in crime

• Access to real-time crime data

• Increased operational awareness

Stakeholders:

• Police Chief

• Analytical Services Division, Crime Analysis Unit

• Patrol Officers and Investigators

• City of Durham’s Residents

Current State – Information Flow

• Twice daily shift change briefings – agency-wide conference call to inform oncoming commanders and squads of in-progress situations • Daily BOLOs – Be On The Lookout bulletins are distributed by Public Information Office via email

• Weekly Crime Abatement meeting attended by Commanders, Crime Analysis and Intelligence units for the purpose of providing criminal statistics and to share intelligence information; Minutes are distributed to officers via email • Bi-monthly Gang Reduction Strategy meeting attended by DPD, City & County Managers, Sheriff, Public Schools, Colleges and other agencies & partners for the purpose of sharing gang related intelligence information through presentations

• RFIs (Request for Information) to Crime Analysis Unit – RFIs including requests for maps are received via drop-in, phone or email. Package is prepared and delivered to requestor. May take days and sometimes weeks to get the information.

Current Pain Points

• Information shared in intel meetings is sometimes a week old and crucial days are lost for investigators

• Patrol officers wade through emails to locate intel information, an ineffective way to share information

• Data shared via email is not organized in a meaningful way, i.e., a suspect in one BOLO could be linked to a Request for Information described in another BOLO; no ability to search on content including names, car descriptions, addresses, etc.

• Officers arrive on scene without critical situational awareness information related to location or suspects such as previous incidents, crimes committed with guns, drug history, mental health status, etc.

Future State

• NC 4 will allow the agency to access real-time data and provide situational awareness about criminal activity directly to officers in the field, rather than verbally through commanders, emails or meeting notes

• Street Smart is designed specifically for law enforcement

• Provides a real-time collaboration platform, which will complement existing analytical processes

• Ability to conduct tactical crime analysis and information sharing at the patrol level

• Integration with existing platform

Future State Benefits

• Overall Reduction in Crime for the City

• Empowerment of officers with real-time information, tools, and intelligence

• Increased Officer Safety

• Increased operational awareness

• The ability to visualize data points on an interactive map real-time

• Enhanced communication for officers, commanders, and investigators

• Ability to share data with participating neighboring agencies

NC4 Street Smart – The Bottom Line Value!

Elected officials and Police Executives lay their reputation and often re-election on the line for crime reduction with limited budgets

Organizations that deploy NC4 Street Smart have proven results in crime reduction

NC4StreetSmart–TheBottomLineValue!

SaferStreets!SaferOfficers!PeaceofMind!

NC4StreetSmarthelpsagenciesreducecrimethroughinformationsharingandcollaboration. Theproofisinthenumbers!

NC4 – STREETSMART - TAMPA

Solution Options & Analysis

Solution Options Considered

1. NC4 Street Smart cloud based solution

Option #1:

NC4 Street Smart Description

• Real time crime fighting tool designed specifically for law enforcement

• Tactical crime analysis and information sharing at the patrol level

Pros

• The ability to visualize data points on an interactive map real-time

• Enhanced communication for officers, commanders, and investigators

Cons

• Higher cost for a cloud based solution

Option 1. Project Financial Estimate

Cyber Security Risk Assessment

HIGH

Confidentiality

Unauthorized disclosure of information = limited adverse effect on organizational operations, organizational assets, or individuals.

Integrity

Availability

Unauthorized modification or destruction of information = limited adverse effect on organizational operations, organizational assets, or individuals.

National Institute of Standards and Technology (NIST) Special Publication 800-60, Volume 2, Rev. 1

Disruption of access to or use of information or an information system = limited adverse effect on organizational operations, organizational assets, or individuals.

The information types identified for NC4 SS are Crime Prevention Information Type and Criminal Apprehension Information Type, with the following security categorization recommendation:

Risk Optimization

Risk: Has the vendor been properly vetted?

Risk Mitigation Plan: Complete due diligence on vendor by checking

References Checked for

Reference

What Chief’s and other users are saying about Street Smart

“I couldn’t put a dollar figure on what it would cost to add personnel to do the same thing that Street Smart does. It just makes sense to use this software.”

Chief Mike Diekhoff

Bloomington, IN Police Department

“I can talk about the reduction in crime but the really important number is the reduction in victims - - the individuals that we have been able to save from becoming a victim of crime. That’s really where the success is.”

Chief Jane Castor (retired)

Tampa Police Department

“Our department has benefited from our partnership with NC4. This patrol-centered software has allowed our officers to leverage multiple data sources in real time enhancing situational awareness. Without question, Street Smart is a force-multiplier in our crime fighting efforts.”

Chief Dan Giustino, Pembroke Pines Police Department

“One of the biggest successes with Street Smart is in the first 48 hours. By the time a report would have ended up on a detective’s desk, we are solving the crime and you can’t do that without technology.”

Major Lee Bercaw

Tampa Police Department

Summary & Recommendation

Recommendation

Option 1: Approve the NC4 Street Smart cloud based solution

Our Ask

We are asking to approve the Business Case for NC4 Street Smart and to recommend the funding for the solution

Project Planning

Implementation Overview

Project Timeline

Recap

Implementation & Schedule

Post-contract implementation steps:

• Vision/scope discussion – Typically within a week of contract signing

• NC4 Implementation SME’s, engineers, and developers working with Agency champion, lead sworn and lead IT

• Configuration steps and data accessibility discovery

• Standup basic system

• Start CAD configuration and data mapping

• Configure strategic focus and data layers

• Design certification session – Typically 2-6 [post-contract] weeks depending on agency complexities

• Verify agency login

• Verify agency CAD feed

• Add end user data and permissions

Continued on next slide

Implementation & Schedule

Post-contract implementation steps continued:

• Agency approval session – Typically 8-12 [post-contract] weeks depending on agency complexities

• Walk through of system in User Acceptance Environment (UAT)

• Sign off for production environment testing

• Release enablement (training) – Typically 12-16 [post-contract] weeks depending on agency complexities

• Train the trainer sessions on site

• Typically 3/day @ 2 hours each and one command class (on either day one or two) for 90 minutes

• Usually two-days on site

• Go Live – Typically at the end of training session with introduction to support team

Project Timeline

Project Need:

• Efficient and effective information exchange in a timely manner

• Technology tool to accurately pinpoint crimes, patterns, and incidents

• Real-time Bulletin management system

Desired Business Value:

• Overall reduction in crime

• Access to real-time data

• Increased operational awareness