FY2020 - FY2025
STRATEGIC PLAN
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Purpose Statement:
To Lead Durham Into The Future By Utilizing Evolving And Emerging Technologies.”
Page 1 THE CITY’S ENTERPRISE STRATEGIC PLAN
THE CITY’S ENTERPRISE STRATEGIC PLAN
FY2020 - FY2025
Innovative High Performing Organization
Plan and allocate IT investments in accordance with IT Governance principles to ensure sustainable growth
FY2024
• Development and Implement The Digital Literacy/Digital Roadmap plan
• Development and Implement The Updated ERP system
FY2023
• Develop Digital Message Board Project Phase 2: City-Wide Expansion for Communications
• Develop and implement Encoder Update - Granicus for City Clerk's Office
• Foray Digital Evidence Management System (DEMS) Improvements for Police
• ArcGIS Enterprise Portal additional named users for Technology Solutions
• Enterprise-Wide Wireless Service - AT&T FirstNet
• Energy and Water Data Management Software for General Services
• GrayKey Digital Forensics Tool for Police
• Next Gen ERP Solutions
• Rapid Review Module for NextRequest Software for Communications
• Replacement of LDO - CCC Request collaboration with Inspections, Planning & Public Works for Water Management
FY2022
• Develop and Implement a Business Case for Data Collection to Enable Auto Vehicle Solutions for Emergency Services Routing
• Develop and implement a Business Case for Enterprise Electronic Signature Solution Standards
• Develop and Implement a Business Case for Neighborly Software
• Develop and implement a Business Case for Planning and Permitting System (Land Development Office) Replacement (Next Generation ERP)
• Develop and implement a Business Case for Real-Time Integration with Payment Processing
• Develop and Implement a Business Case for the Replacement of the Learning Management System and Content Provider (Next Generation ERP)
THE CITY’S ENTERPRISE STRATEGIC PLAN
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THE CITY’S ENTERPRISE STRATEGIC PLAN
FY2020 - FY2025
THE CITY’S ENTERPRISE STRATEGIC PLAN
• Develop and implement a Business Case to Improve Translation Functionality on the City's Websites
• Develop and implement a Business Case to Upgrade the Fire Record Management System
FY2021
• Develop and Implement a Business Case for the Capital Improvement Program Platform Upgrade including Next Generation Enterprise Resource Planning (ERP)
• Develop and Implement a Business Case for the Capital Improvement Program Platform Upgrade including Next Generation Enterprise Resource Planning (ERP)
• Develop, test and implement virtual desktop technologies within the City’s cloud data center for business resiliency
FY2020
• Design, procure and implement a project portfolio management system to track and report ROI on strategic IT investments (Next Generation Enterprise Resource Planning System - ERP)
• Develop and Implement a Business Case for the Capital Improvement Program Platform Upgrade including Next Generation Enterprise Resource Planning (ERP)
• Develop and Implement a Business Case for the Capital Improvement Program Platform Upgrade including Next Generation Enterprise Resource Planning (ERP)
• Update IT information security policy to encapsulate new processes to guide employees in the utilization of IT in order to protect the City’s information
FY2019
• Implement security tools that will enable BYOD (bring your own device) and protect the City’s information (Put On Hold Due to Strategy Changes)
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FY2020 - FY2025
THE CITY’S ENTERPRISE STRATEGIC PLAN
Sustainable Natural and Built Environment
Maintain all the City IT assets governed by Technology Solutions
FY2022
• Develop and Implement a Business Case for Facilities & Local Area Network Infrastructure Improvements
• Develop and Implement a Business Case for Shared Training Rooms Audio/Video Upgrades
• Develop and Implement a Business Case to Upgrade the City Phone System
• Develop and Implement a Business case to utilize mobile tables to access GIS/WEB enabled Transportation Databases remotely
• Develop and Implement a Business Case to Advance Public Safety with an Enhanced 911 Recording/Reporting System
• Develop and Implement a Business Case to Refresh the Police Datacenters
THE CITY’S ENTERPRISE STRATEGIC PLAN
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THE CITY’S ENTERPRISE STRATEGIC PLAN Page 6
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